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Stress Management

Stress Management

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Publicado porHardik Patel

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Published by: Hardik Patel on Jul 26, 2011
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A study on stress management

ABSTRACT Stress is usually symptoms that people experience when they are stressed. STRESS MANAGEMENT is a very vital aspect of every organization. Stress management can be linked to our day to day activities. Job and career related stress has been on the rise in recent years, as occupations become more complex, and workers are taking on more and more responsibility. In fact, work place stress is now considered an occupational illness. Many employees undergo stress as a normal part of their jobs, but some experience it more severely than others, to point that they need time away from work. The issues concerned are:

To study the existing HR policies and procedures used to avoid stress at The company • To find the stress levels of the employee’s • To elicit the opinions of employee’s on the existing stress they are facing due to various factors. • To find the relationship between the stress levels and demographic factors like age, experience, and designations. • To find the stress causing factors arising out from the work atmosphere. • To identify its merits and demerits. • Finally to make an attempt to suggest measures and activities that helps in effective as management and control of stress. PROCEDURE FOLLOWED: A sample of 60 employees was selected and a questionnaire was framed in a structured and disguised form with 15 questions and survey process was conducted. The statistical tool used is percentage method and the analysis carried out is presented in the form of bar diagrams. The project has been successfully carried out with the cooperation of the employees. INTRODUCTION TO STRESS MANAGEMENT Stress is usually defined in terms of the internal and external conditions that create stressful situations, and the symptoms that people experience when they are stressed. STRESS MANAGEMENT is a very vital aspect of every organization. Stress management can be linked to our day to day activities. McGrath (1976) proposed a definition based on the conditions necessary for stress. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is

that Stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize.” Williams and Huber (1986) defined stress as “a psychological and physical reaction to prolonged internal and/or environmental conditions in which an individual’s adaptive capabilities are over extended.” In Gestalt Therapy Verbatim (Real People Press, 1969) Perls proposes a more general definition, where stress is a manifestation of thinking about the future. Anxiety is created by focusing attention away from the “here and now”. When anxiety finds an outlet, we say that the stress was motivating; when it doesn’t, we call it debilitating. French, Kast, and Rosenzweig(1985) also emphasized the idea that stress it self is not necessarily bad. “The term stress can be considered neutral with the words distress and eustress used for designating bad and good effects.” Corporate Stress Stress has become a part and parcel of human life and is more pronounced in corporate life. While the idea to excel in life is a great thing to have, the same should not result in such a stressful situation where the individual is forced to devote more time in solving stress related problems than in achieving his objectives. This is what is happening in the present day corporate environment with deadlines hanging over one’s head, day in day out. Yes a certain amount of stress is essential even in our day-to-day life without which nothing can be achieved: it could be even at school level where a student goes through stress while appearing for his exams, extending upto a CEO of a company as the accounting year end approaches. This stress gives us zest for life and releases our creativity in finding better ways of performing our tasks. But with the intense competition, work _related stress has assumed economic proportions as identified by the WHO. Employees are experiencing work related stress a little too frequently resulting in their inability to cope with both official and domestic lives ,since it manifests on psychological, physiological and behavioral planes companies are doing their best to remedy the situation through recreational facilities, flexible timings, forced holidays, yoga centers, gymnasiums and even with art of living programs. Whatever may be done at the organizational level to alleviate and free people from stress, unless it is addressed at an individual level no tangible results can be achieved. Stress has got a lot to do with a person’s attitude to start with and the next is the priority of things in life. People want to achieve too much in too short a time, in the process achieving too little or nothing, but landing up with lots of stress and the associated problems. Hence, a regular introspection is the first logical step in the fight against stress. Stress is additive and workplace stress can become cumulative with the one at home or vice versa thus each making the other worse. The situation is further aggravated with more and more women entering the workforce and the pressures mount when they have to balance workplace and family responsibilities. A recent worldwide survey indicated that working women with children under the age of 13 are getting into high stress situations.

which fits into its area of interest and ultimately servers the very purpose and helps the organization achieve its objectives. getting away from work. It is a well-known fact that every organization has his own methods of managing or preventing stress among the employees.Individual level techniques for coping with stress involve physical exercise. Have a mind that is open to everything and attached to nothing. 2. taking up meditation and spending quality time with family. relaxation. It inhibits creativity and personal effectiveness and exhibit itself in a general dissatisfaction. social. industrial and family life. Listen to yourself. learn from your mistakes. skilled. 4. 3. learn and move on. Hence the problem of stress for the business and industry. heart diseases and can be major contributor to disturbances in one’s emotional.Surrender your past don’t make excuses.Live for the present moment. Source: Wayne Dywer NEED FOR THE STUDY Stress underlies diverse condition as psychosomatic diseases. The 10 Secrets of Balancing Stress in our lives 1. The organizations should develop and implement its own methods.Surrender your ego. The only way of achieving this is by managing or preventing stress prevailing among the employee’s. . personal and organizational performance is at best damaged.Give up any anger or resentment that may be inside you. so obvious in our day-to-day lives. in this era of globalization. however.Don’t give yourself away to others. Basically a person is free to choose his own response to any situation and perceive challenges in life either at work or at home and that’s what is going to decide whether one is getting into a manageable stress situation or the stress is getting the better of him. putting off all communication gadgets .Silence is the way to grow. OBJECTIVES OF THE STUDY In order to achieve the organizational objectives and to be a successful organization. stress is a liability and a threat to the survival of the organization. the organizations are to be manned by people who are highly qualified. 6. the organizations should adapt the most economical method and at the same time. Stress is a path of every employee’s life.Live your life to the fullest. 8. is a substantial and serious one. Is this how you want to be remembered? 9. 7.Live by the golden rule. listen to others.Stay away from negative thoughts and people. Organizations should not blindly choose a method or a technique to reduce the stress levels of the employees just because it is in vogue in an industry. 10. These imply the objective of the study to be To study the existing HR policies and procedures used to avoid stress. It is a precious gift. 5. a method that surfs the purpose of the function to the fullest extent. way stress is excessive. and at the same time use the one. and whose strike a balance mentally and physically.Don’t die with your music still in you . Auto suggestion is yet another technique which can be applied at an individual level to fight stress. At the worst.

These are piecemeal techniques and are not complete solutions. The information made available in the project work is a result of my effort at the office. LIMITATIONS OF THE STUDY The study is limited to a small sample of 60 employees’ both at executive and staff level. we try to tackle it at only one plane and fail to find relief. mind and emotions. The personnel bias of the respondents might have been an impact on the data collected due to the respondent’s reluctance to answer the questions.” . CONCLUSION “Stress manifests itself physically. For example.To find the stress levels of the employee’s To elicit the opinions of employee’s on the existing stress they are facing due to various factors. Often. the time period allotted by the organization was 30 days but it was extended to 45 days. The duration of the study might be a limitation because of which it was not possible to gather the information about some remote methodologies. To identify its merits and demerits. attitude of the measures to counter such stress. The scope of the study was to identify various causes of stress among the employee’s and effect of stress on behavior. Finally to make an attempt to suggest measures and activities that helps in effective management and control of stress. many turn to physical exercises as a coping mechanism. The confidentiality aspect of the organization may play a spoil sport in some aspects. and designations.  To find the stress causing factors arising out from the work atmosphere. SCOPE OF THE STUDY The study was made to have an insight of the type of job. We need solutions that can manage stress at all levels of the body. To find the relationship between the stress levels and demographic factors like age. or others only resort to meditation. experience. The duration of the study might be a limitation because of which it was not possible to gather information about some remote methodologies. PERIOD OF THE STUDY Based on the topic selected for the study. mentally and emotionally. it lies within and not outside. the employee’s were into.

com/Faculty_Column/FC1286/fc1286. is one of the most productive techniques of stress management as it deals with stress on various planes – physical. thus having a holistic approach. Today.asp http://www.Yoga.com/article/6996.industrialrehabservices. mental emotional.shtml http://www.html http://www.com/?Achieve-Your-Goals-Without-Negative-Stress&id=89490 http://www. by nature.pdf http://www.websukat.scribd.com/article/6995.com/mind/psychology/stress/stress-at-work.html http://www.net/health-fitness/21264-causes-workplace-stress-how-overcome-work-stress.html http://ezinearticles.expresscomputeronline.com/newsletter.com/20060417/bestoftechnologylife08. attitudinal and lifestyle.indianmba.html .enotalone. it is growing fast as the most popular tool for stress management in the corporate world and elsewhere.com/doc/47509199/Managing-Stress-in-the-Work-Place http://forums.html http://www.lifepositive.enotalone. http://www.com/SMU-Books/Management-Process-and-Organization-Behavior/13-Stressmanagement.sureshkumar.

This is what is happening in the present day corporate environment with deadlines hanging over one’s head. in the process achieving too little or nothing. relaxation.REVIEW OF LITERATURE INTRODUCTION TO STRESS Stress has become a part and parcel of human life and is more pronounced in corporate life. Yes a certain amount of stress is essential even in our day-to-day life without which nothing can be achieved: it could be even at school level where a student goes through stress while appearing for his exams. putting off all communication gadgets. taking up meditation and spending quality time with family. Stress has got a lot to do with a person’s attitude to start with and the next is the priority of things in life. People want to achieve too much in too short a time. Whatever may be done at the organizational level to alleviate and free people from stress. a regular introspection is the first logical step in the fight against stress Stress is additive and workplace stress can become cumulative with the one at home or vice versa thus each making the other worse. While the idea to excel in life is a great thing to have. This stress gives us zest for life and releases our creativity in finding better ways of performing our tasks. physiological and behavioral planes companies are doing their best to remedy the situation through recreational facilities. the same should not result in such a stressful situation where the individual is forced to devote more time in solving stress related problems than in achieving his objectives. Hence. but landing up with lots of stress and the associated problems. flexible timings. A recent worldwide survey indicated that working women with children under the age of 13 are getting into high stress situations. But with the intense competition. . The situation is further aggravated with more and more women entering the workforce and the pressures mount when they have to balance workplace and family responsibilities. gymnasiums and even with art of living programs. extending up to a CEO of a company as the accounting yearend approaches. Basically a person is free to choose his own response to any situation and perceive challenges in life either at work or at home and that’s what is going to decide whether one is getting into a manageable stress situation or the stress is getting the better of him. forced holidays. work related stress has assumed economic proportions as identified by the WHO. getting away from work. yoga centers. Auto suggestion is yet another technique which can be applied at an individual level to fight stress. since it manifests on psychological. Individual level techniques for coping with stress involve physical exercise. day in day out. Employees are experiencing work related stress a little too frequently resulting in their inability to cope with both official and domestic lives. unless it is addressed at an individual level no tangible results can be achieved.

it may overwhelm the body resources. Adam was offered a chance and. The alarm reaction has two phases. decision-making is the breeding ground for conflict. However when Adam was given the tantalizing chance to eat the forbidden fruit. Maximum adaptation occurs during this stage. If the stressors persist. mental and physical well-being. DEFINITION Stress in individual is defined as any interference that disturbs a person’s healthy. According to Selye. The second phase is “mild invigoration” in which the period of resistance varies and the severity of symptoms may differ to “disease of adaptation.”  RESISTANCE: The individual attempts to resist or cope with the threat. the General Adaptation Syndrome consists of 3 phases:  ALARM REACTION: The first is the alarm phase.” Beehr and Newman defined job stress as “the condition arising from the interaction of people and their jobs and characterized by changes within people that force them to deviate from their normal functioning. he was thrust into mankind’s first stressful situation. as we know. or the defensive reaction proves ineffective. Here the individual mobilizes Norma l to meet the threat. It occurs when the body is required to perform beyond its normal range of capabilities. . The first phase includes an initial “shock phase” in which defensive mechanism become active. Ivancevich and Matteson defined stress as “the interaction of the individual with the environment. Canadian physician Hans Selye (1907-1982) in his boot the stress of life 1956 popularized the idea of stress. frustration and distress.EVOLUTION OF STRESS The Garden of Eden began as a tranquil stress environment. The body signs characteristic of alarm reaction disappear.

When we fail to counter a stress situation (flight response) the hormones and chemicals remain unreleased in the blood stream for a long period of time. This demand on mind-body occurs when it tries to cope with incessant changes in life. and the resistance level begins to decline irreversibly. namely. WHAT’S IT? Job stress is a chronic disease caused by conditions in the workplace that negatively affect an individual’s performance and/or overall well-being of his body and mind. starting from an artist to surgeon. Subsequently. which can accumulate. The organism collapses. They have touched almost all professions.  The word STRESS is defined by the Oxford Dictionary as “a state of affair involving demand on physical or mental energy.” A condition or circumstance (not always adverse). inevitably. job stress can be disabling. consequently. proves useful. cortisone and adrenaline. Work related stress in the life of organized workers. psychologists say. We all encounter various stressors(causes of stress) in everyday life. in many cases. One or more of a host of physical and mental illnesses manifests job stress. are detrimental to human health but in moderation stress is normal and. which can disturb the normal physiological and psychological functioning of an individual. nonetheless. In some cases.EXHAUSTION: Adaptation energy is exhausted. Professional stress or job stress poses a threat to physical health. It results in stress related physical symptoms such as tense muscles. DYNAMICS OF STRESS In a challenging situation the brain prepares the body for defensive action—the fight or flight response by releasing stress hormones. Stress. if not released. With a concrete defensive action (fight response) the stress hormones in the blood get used up. A ‘stress’ condition seems ‘relative’ in nature. Extreme stress conditions. unfocused anxiety. . entailing reduced stress effects and symptoms of anxiety. it compels the mind and body to be in an almost constant alarm-state in preparation to fight or flee. With change comes stress. Signs of alarm reaction reappear. dizziness and rapid heartbeats. This state of accumulated stress can increase the risk of both acute and chronic psychosomatic illnesses and weaken the immune system. there are innumerable instances of athletes rising to the challenge of stress and achieving the unachievable. In medical parlance ‘stress’ is defined as a perturbation of the body’s homeostasis. The nature of work has gone through drastic changes over the last century and it is still changing at whirlwind speed. Stress at work is a relatively new phenomenon of modern lifestyles. STRESS CAN BE POSTIVE The words ‘positive’ and ‘stress’ may not often go together. In chronic cases a psychiatric consultation is usually required to validate the reason and degree of work related stress. is synonymous with negative conditions. These hormones raise the blood pressure and the body prepares to react to the situation. or a commercial pilot to a sales executive. But. affects the health of organizations.

one can use it as an impetus to achieve success. and likewise a painter. Views differ. JOB STRESS-. Thus. The importance of challenge in our work lives is probably what people are referring to when they say “a little bit of stress is good for you. takeovers. Stress responses are one of our body’s best defense systems against outer and inner dangers. the most lilting of tunes or the most appealing piece of writing by pushing themselves to the limit. however. When a challenge is met. can . These reformations have put demand on everyone. Increased workload. Psychologists second the opinion that some ‘stress’ situations can actually boost our inner potential and can be creatively helpful. It is supposed to keep us sharp and ready for action. sometimes.scientists stressing themselves out over a point to bring into light the most unthinkable secrets of the phenomenal world. from a CEO to a mere executive. extremely long work hours an intense pressure to perform at peak levels all the time for the same pay. • JOB INSECURITY: Organized work places are going through metamorphic changes under intense economic transformations and consequent pressures. Under stress the brain is emotionally and biochemical stimulated to sharpen its performance. as companies try to live up to the competition to survive. Job stress can lead to poor health and even injury. can be a tremendous source of stress and suffering. In a risky situation in case of accidents or a sudden attack on life et al. Reorganizations. • HIGH DEMAND FOR PERFORMANCE: Unrealistic expectations. puts unhealthy and unreasonable pressures on the employee. in moderate doses. But. and it motivates us to learn new skills and master our jobs. mergers.” WHAT ARE THE CAUSES OF JOB STRESS? Nearly everyone agrees that job stress results from the interaction of the worker and the conditions of the work. Instead of wilting under stress. especially in the time of corporate reorganizations. but these concepts are not the same. downsizing and other changes have become major stressors for employees. Experts tell us that stress. which. The body is also prepared to act with increased strength and speed in a pressure situation. Sudha Chandran. Research suggests that stress can actually increase our performance. resources. Stress can stimulate one’s faculties to delve deep into and discover one’s true potential. Some of the most visible causes of work place stress are. body releases stress hormones that instantly make us more alert and our senses become more focused. a composer or a writer producing the best paintings. challenge is an important ingredient for healthy and productive work. are necessary in our life.WHAT IS JOB STRESS? Job stress can be defined as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities. lost both of her legs in an accident. on the importance of worker characteristics verses working conditions as primary cause of job stress. Challenge energizes us psychologically and physically. we feel relaxed and satisfied. the physical and social inadequacies gave her more impetus to carry on with her dance performances with the help of prosthetic legs rather than deter her spirits. The concept of job stress is often confused with challenge. or needs of the worker. Job stress may be caused by complex set of reasons.

whether in a new company or not. can be intensely stressful. In this case both the worker and their family members live under constant mental stress. re-energize and re-motivate yourself. Following are some of the long term tips to survive stress. .  Avoid giving in to alcohol. This can consist of unwelcome verbal or physical conduct. apart from the common job stress. Also. Workers working with heavy machinery are under constant stress to remain alert. you must continually be prepared for changes to avoid stress and survive in the competitive world. the truth remains that changing with the times makes one’s position more secure. which is defined in legal terms ‘offensive or intimidating behavior in the work place’. anger and revengeful attitudes. smoking and other substance abuses while under constant stress. stress is an integral part of it. Because changes constant in life. There is also the constant pressure to keep up with technological breakthroughs and improvisations. cell phones. increasing pressure on the individual worker to constantly operate at peak performance level.  Develop positive attitudes towards stressful situations in life. • TECHNOLOGY: The expansion of technology-computers. This can be an excellent source of emotional and moral support. Making oneself adapt to the various aspects of workplace culture such as communication patterns. which actually regerminate stress. work space and most importantly working and behavioral patterns of the boss as well as the coworkers. Women may suffer from tremendous stress such as ‘hostile work environment harassment’. Spent quality time with your family. family pressure and societal demands add to these stress factors. Give up negative mental traits such as fear. In many cases office politics or gossips can be major stress inducers. Sexual harassment in work place has been a major source of worry for women. hierarchy. to remodel your lifestyle. • PERSONAL OR FAMILY PROBLEMS: Employees going through personal family problems tend to carry their worries and anxieties to the workplace. Since we don’t want to perish under it. speed and efficiency. subtle discriminations at work places. since long. pagers. These can be as constant source of tension for women in job sectors. can be a lesson of life. we have to adhered to the bottom line for survival-adapt. Try to revert to holistic relaxation and personal growth techniques such as meditation. forcing employees to learn new software all the times.actually leave an employee physically and emotionally drained. • WORKPLACE CULTURE: Adjusting to the work place culture.  Even if we feel secure in a habituated life.  Find and protect whatever time you get to refresh. Maladjustment to work place culture may lead to subtle conflicts with colleagues or with superiors. In today’s business climate. Excessive travel and too much time away from family also contribute to an employee’s stressors. dress code if any. • JOB STRESS IN WOMEN: Women may suffer from mental and physical harassment at work places. When one is in a depressed mood his unfocussed attention or lack of motivation affects his ability to carry out job responsibilities. breathing and exercises. fax machines and the internet has resulted in heightened expectations for productivity.

• Alternatively. • Evaluate the demands placed on you and see how they fit in with your goals. Reduce work place stress by celebrating yours or your colleagues’ accomplishments. ARE YOU IN DANGER OF BURNING OUT? If you feel that you are in danger of burning out. and try BREATHING EXERCISE. • If you are late stages of burnout. It will relax your nerves and muscles. 16. Involve other people in a supportive role. efficiency and learn from others experiences. gyms. 17.). feeling deeply de-motivated and disenchanted with your job or life. aerobics or sports clubs to switch your focus. Limit your caffeine and alcohol intake. Improve your line of communication. Acknowledge your own humanity: remember that you have a right to pleasure and right to relaxation. then take some time off. try to switch to another area of activity within your organization. • If people demand too much emotional energy. If do.15…. become more unapproachable and less sympathetic. 2) Ensure that you are eating a healthy balanced diet-bad diet can make you ill or feel bad. emotionally and financially.  Sit straight and comfortably on your seat.In case of chronic stress consult a health professional. • Ensure that you are following healthy lifestyle: 1) Get adequate sleep and rest to maintain your energy levels.  Relax and count backwards (20. • Enroll yourself with some meditation or yoga classes (to ensure groups spiritual practice). 19. when you are under stress at work. the suggestions below can help you correct the situation: • Re-evaluate your goals and prioritize them.. get help from a good psychologist. 18. and to recognize your priorities. • Learn stress management skills.   ABOUT NIOSH . 3) Try to recognize your spiritual needs that may have been buried under the mires of • Develop alternative activities such as relaxing hobby to take your mind off problems. some simple practices can help. • Identify your ability to comfortably meet these demands. • Take support and counseling of near and dear one’s to bring change to the current situation.  Don’t be complacent. • Family and even counseling in reducing stress. Be prepared for any change physically.  Adapting to demands of stress also means changing a personality. But.

it is distinct from the Occupational Safety and Health Administration (OSHA). allowing little room for flexibility. and universities to better understand the stress of modern work. Department of Labor. 5) NIOSH APPROACH TO JOB STRESS 6) On the basis of experience. But as shown below. However. Theresa's need to care for her ill mother is an increasingly common example of an individual or situational factor that may intensify the effects of stressful working conditions. self-initiative.The National Institute for Occupational Safety and Health (NIOSH) is the Federal agency responsible for conducting research and making recommendations' for the prevention of work-related illness and injury. exposure to stressful working conditions (called job stressors) can have a direct influence on worker safety and health. do not utilize workers' skills. infrequent rest breaks. Examples of individual and situational factors that can help to reduce the effect of stressful working conditions include the following: 7) Balance between work and family or personal life 8) A support network of friends and coworkers 9)  A relaxed and positive outlook. and provide little sense of control Example: David works to the point of exhaustion. labor. 4) JOB CONDITIONS THAT MAY LEAD TO STRESS THE DESIGN OF TASKS Heavy workload. According to the NIOSH view. Department of Health and Human Services.S. and ways to reduce stress in the workplace. the rote of individual factors is not ignored. ' MANAGEMENT STYLE . NIOSH works in collaboration with industry. including stress at work. working conditions play a primary role in causing job stress. NIOSH is directed by Congress to study The psychological aspects of occupational safer)' and health. the effects of stress on worker safety and health. individual and other situational factors can intervene to strengthen or weaken this influence.and research. As part of its mandate. long work hours and shift work. NIOSH favors die view that. which is regulatory agency located in the U. Theresa is tied to the computer. hectic and routine tasks that have little inherent meaning.S. NIOSH is part of the U. or rest.

or promotion. and tense the muscles. advancement. regardless of whether the stressful situation is at work or home. Example: Theresa needs to get the boss’s approval for everything and the company is insensitive to her family needs.Lack of participation by workers in decision making. air pollution. WORK ROLES Conflicting or uncertain job expectations. INTER PERSONAL RELATIONSHIPS Poor social environment and lack of support or help from co-workers and supervisors Example: Theresa’s physical isolation reduces her opportunities to interact with other workers or receive help from them. noise. which responds by preparing the body for defensive action.) Example: Since the reorganization at David's plant. Everyone responds in much die same way. The response is preprogrammed biologically. Example: Theresa is often caught in a difficult situation trying to satisfy both die customer's needs and the company's expectations. is worried about their future with the company and what will happen next. The nervous system is aroused and hormones are released to sharpen the senses. Example: David is exposed to constant noise at work. JOB STRESS AND HEALTH Stress sets off an alarm in the brain. rapid changes for which workers are unprepared. This response (sometimes called the fight or flight response) is important because it helps ns defend against threatening situations. quicken the pulse. or ergonomic problems. deepen respiration. everyone. 12) MUSCULO SKELETAL DISORDERS . EARLY WARNING SIGNS OF STRESS Head ache Sleep disturbances Difficulty in concentrating Short temper Upset stomach Job dissatisfaction Low morale WHAT THE RESULT TELLS US 10) CARDIOVVASCULAR DISEASE 11) Many studies suggest that psychologically demanding jobs that allow employees little control over the work process increase the risk of cardiovascular disease. CAREER CONCERNS Job insecurity and lack of opportunity for growth. lack of family friendly policies. poor communication in the organization. too much responsibility too many "hats to wear”. ENVIRONMENTAL CONDITIONS Unpleasant or dangerous physical conditions such as crowding.

it is widely believe that job stress increases the risk for development of back and upper extremity muscular skeletal disorders. and disability in its work force and is also competitive in the market place. 18) SUICIDE. NIOSH Research has identified organizational characteristics associated with both healthy. more research is needed before firm conclusions can be drawn. ( economic and life style differences between occupations may also contribute to some of these problems. tardiness and intentions by workers to quit their jobs-all of which have negative effects. 16) WORK PLACE INJURY 17) Although more study is needed. However. Studies show that stressful working conditions are actually associated with increased absenteeism. low stress work and high levels of productivity. HEALTH AND PRODUCTIVITY 21) Some employers assume that stressful working conditions are a necessary evilthat companies must turn up the pressure on workers and set aside health concerns to r4emain predictive and profitable in today’s economy. there is a growing concern that stressful working conditions interfere with safe work practices and set the stage for injuries at work. ULCERS AND IMPAIRED IMMUNE FUNCTION 19) Some studies suggest a relationship between stressful working conditions and these help problems. CANCER. injury. But research finding challenge this belief. 14) PSYCHOLOGICAL DISORDERS 15) Several studies suggest that differences in rates of mental health problems (such as depression and burn out) for various occupations are due partly to differences in job stress levels. 20) STRESS. Examples of these characteristics include the following: 22) Recognition of employees for good work performance 23) Opportunity for carrier development 24) An organizational culture that values the individual worker 25) Management actions that are consistent with organizational values 13) LIST OF SYMPTOMS AND HEALTH DISORDERS ASSOCIATED WITH STRESS SYMPTOMS HEALTH DISORDERS . Recent studies of so-called healthy organizations suggest that policies benefiting worker health also benefit the bottom line. The healthy organization is defined as one that has low rate of illness.On the basis of research by NIOHO and many other organizations.

WHAT IS OPTIMAL STRESS FOR ME? . anger. conflict.• • • • • • • • • • • • • • • • • • Headaches Muscular aches Grinding of teeth Nervous tics Increased sweating Rapid heart rate High blood pressure Low grade infection Increase in or loss of appetite Irritation. Positive stress blends expectation and excitement to life. on the opposite. and we one and all thrive under a certain amount of stress. Your goal should not to eliminate stress but to learn how to manage it and how to use it to help you achieve your goals. excessive stress may leave you feeling all mixed up inside. Insufficient stress acts as a depressant and could leave you feeling bored or dejected. panic. Stress handling wouldn't seem like it would be a part of setting goals but it could be the difference between you accomplishing them or not There is positive stress versus negative stress. Working hard on your goals is OK. Competition. Don't let unnecessary or harmful stress lead you away from what you want to achieve. hostility Fear. but bewares of work without thought for better ways or new ways to reach your personal goals. anxiety Poor concentration Dizziness Restlessness Nightmares Insomnia Fatigue impotence • • • • • • • • • • • coronary heart disease hypertension eating disorders ulcers diabetes asthma depression migraine headaches sleep disorders chronic fatigue possibly some cancers ACHIEVE YOUR GOALS WITHOUT NEGATIVE STRESS Working smart to reach your goals is important. and even our frustrations and sorrows add depth and enhancement to our lives.

Also. whereas the person who settles easily under stable conditions would very likely be stressed on a job where duties were highly varied.exhaustion. bowel disorders etc. you need to reduce the stress in your life and/or improve your ability to handle it. a sense of being physically run down Anger at those making demands Self-criticism for putting up with the demands Cynicism. disorders. It has been further been found that many illnesses are related to unrelieved stress. anxiety. A person who loves to clear up difficult situations for his boss and moves from job site to job site would be stressed in a job that was stable and routine. If you are experiencing stress symptoms. tiredness.There is no single level of stress that is optimal for every person. negativity. AMONG OTHERS:  Chronic fatigue . STRESS SYMPTOMS INCLUDE. you have gone beyond your optimal stress level. what is distressing to me might be a joy to you. for example. As individuals with unique wants and needs. personal stress requirements and the amount which we can tolerate before we become distressed changes with our ages. and irritability  A sense or being besieged Exploding easily at seemingly inconsequential things Frequent headaches and gastrointestinal disturbance Weight loss or gain Sleeplessness and depression .

rapid staff turnover. or poor quality control is suffering from organizational stress. 27) BURNOUT STRESS SYNDROME (BOSS) 26) BOSS can lead to at least 4 types of stress related consequences such as.Shortness of breath Suspiciousness Feelings of helplessness Anxiety attacks Headache Loss of appetite Increase of appetite Hair falling out ORGANIZATIONAL STRESS: Stress affects organizations as well as the individuals within them. 29) VENINGLE AND SP RAD LEY HAVE IDENTIFIED 5 DISTINCT STAGES OF BOSS HONEYMOON STAGE: 28) . An organization with a high level of absenteeism. a worsening safely record. depletion of energy reverse showered resistance to illness . deteriorating industrial customer relations.increased dissatisfaction and pessimism and increased absenteeism and inefficiency at work.

we have spent the last two decades trying. Seth Appel. CONSEQUENCES OF UNMANAGED STRESS Stressful working conditions have a direct negative impact on the mental and physical well-being of the workforce^ A disgruntled workforce obviously under-performs. bum-out.. Unfortunately. Director. the individual enters the stage of crisis) At this stage he develops escape mentality and feels oppressed. CRISIS STAGE When these feelings and physiological symptoms persist over a period of time. CHRONIC SYMPTOM STAGE Fuel shortage stage is followed by physiological symptoms which become more pronounced and demand attention and help at this stage. challenge and pride. Other symptoms are dissatisfaction. Office Tiger. absenteeism. focuses on the obvious consequences: poor decision-making. first: the energy reverses are gradually depleted m coping with the demands of a challenging environment. inefficiency. Dysfunctional features emerge in 2 ways. As a nation. and fatigue and sleep disturbances leading to escape activities such as increased eating. a company can easily suffer external image damage from being perceived as a hotbed of a stressful work environment. unnecessary and wasteful inter-personal conflict . Common symptoms are chronic exhaustion. to work well with others and to perform his or her best. drinking and smoking. attrition.This stage can be described as accounting for the euphoric feeling of encounter for the new job such as excitement. to eradicate cohesion of employees in a formal context (unions.and under-delivers. HITTING THE WALL STAGE This stage of BOSS is characterized by total exhaustion of one's adaptation energy. others may be resourceful to tide over the crisis. Talent Transformation Group. "In a more precautionary sense. enthusiasm. second: habits or strategies for coping with stress are found in this stage . associations) from the workplace. 30) FUEL SHORTAGE STAGE This stage can be identified as compose of die value feelings of loss. which are often not useful in coping with later challenges. such scenarios are completely fuelled by intangible conditions like unmanaged stress. anger & depression. A sense of fatigue and exhaustion overtakes the individual." adds AdvaniT Stress undermines an employee's ability to think clearly. which may mark die end of one's professional career. limiting its talent acquisition strategies. In addition. while recovery from this stage may elude some. physical illness. unmanaged stress can be very infectious in large-sized organizations with workforces that are inhabited together. among other things. leading to an impact on the bottom line-. fatigue and confusion arising from die individuals overdraw on reverses of adaptation energy.

Excessive workplaces stress will affect the employee’s motivation and health leading to lack of interest in job. extreme expectations. less . According to Douglas (1980). demands. or even needs. Some experts argue that moderate amount of both physical and mental stress is required for a normal and healthy growth. loss of service. frequent absence. The direct cost of stress in the organization is frequent absence of employee’s. A little degree of stress a workplace energies them employees psychologically and physically. Workplaces stress can be defined as the most harmful physical and emotional responses that occur within a human being when the requirements of the job do not match his capabilities. Stress also affects the growth and profit of any organization. and more incidents of sickness. reduced productivity.WORKPLACE STRESS Stress has being defined by many in different ways as it takes different forms depending on the situations. The problem arises only when stress is not managed properly. resources. and poor morale of employees. as it motivates them to learn new skills and master their jobs resulting in increased productivity. or production time. The indirect cost of stress in the organization is reduced productivity. stress is caused when a person is subjected to unusual situations. According to van fleet (1998). stress is defined as any action or situation that places special physical or psychological demands upon a person. replacement of staff. or pressure that is difficult to handle. low morale.

control. Support: Employees feel the stress when the organization does not provide them with adequate resources. encouragement. Culture comprises of the assumptions. models. task culture. motivation. Organizational culture plays a major role for stress in the workplace. role. lower customer service. Palmeter et al. motivation and happiness to employees which in turn would lead to increase in productivity. • Individual: role conflict. and support. and/or leadership influence (style and impact of the leader). temperature. change. and the financial cost incurred.. MODEL FOR WORKPLACE STRESS: Workplace stress builds up from various hazards related to individual. its negative outcomes. but should also prevent stress in its initial stages. and proper training. and power culture. to highlite the relationship between potential work related stress hazards. and/or conflict among team members. continuous unreasonable performance demands. long working hours office politics. poor time keeping. and/or family problem. and more health insurance costs. increased recruitment cost. The employees feel the stress when the organization does not communicate properly with their employees. noise. and lack of recognition for good performance can act as a stressor to the employees. Organizational culture can be classified into three types such as role culture. lack of proper communication. family and society. Risk assessment helps to identify the risks to health arid . individual and organizational stress.  Relationship: Employees feel the stress when they face harassment of any form or when there is a conflict between the team members and also when the behavior of a team member is strange. increased errors.innovation. Role: The organization should define the employees' roles and responsibilities properly. A bad culture such as harassment. relationship. vibration. Demands : The organization often demands that the employees perform more than their real potential Then the employees will start feeling the stress due to overwork. high staff turnover. inadequate support. values.  Change: Change in management policies is very important for the growth of any organization. feeling powerless. conflict among team members. • Group: lack of unity. and/or air pollution. Organizational Approaches It is important for the organization to understand the main cause of workplace stress and try to manage it in an effective manner.have developed the model of workplace stress. and unrealistic targets. threat of job security. values.  Control: Employees feel a sense of low morale when their freedom is restricted in voicing their opinion and in revealing their originality in work. which is interlinked with all the other potential hazards such as demand. the organization should change according to the new market environment. organization. and tangible signs of behavior of the members of the organization. The organization should not only manage stress. work load. complexity of work. According to dyer the cause of stress at workplace are as follows: • Physical: lighting. working methods. Culture A good organizational culture should actually create trust. • Organization: culture structure (inappropriate divisions). In the competitive world.

This information is needed to make decisions on how to manage those risks. . etc • Record the findings: The organization should record their findings so that they can be used to monitor the progress. role. Stress Risk Assessment Work-related stress risk assessment allows measurement of the current situation in the workplace using surveys and other techniques promoting active discussion with the employees to help decide upon the practical improvements to facilitate stress-free environment in the work place. • Communication: The management should effectively communicate workplace changes to all the employees. • Evaluate the risk: The organization should evaluate how the hazards affect the employee's health. support. Some of the steps are enumerated below: Work Culture The organization should provide a good work culture for the employees. • Employees' autonomy: The organization should clearly define employees' roles and responsibilities and encourage them to express their concerns freely to the management. in turn managing workplace stress effectively. demands. relationship.how it impacts the employees. control. Roles and. The five steps of stress risk assessments are: • Identify hazards: The organization should identify the potential hazards like culture. The purpose of risk assessment is to help the organization determine what measures should be taken to prevent stress in the workplace. and change. It can be identified through both quantitative and qualitative methods. The organization should conduct a stress prevention program for the employees. responsibilities of the employees must be defined clearly. The organization should ask questions such as—what action has already been taken? And what more is required to be done?. • Monitor and review: The organization should review the risk assessment program especially the significant changes occurring within the organi2ation. which should consist of the following: • Stress awareness among the employees • Top management's commitment • Employees' participation and interest • Definite program objective. Organizational Commitment The organization should have a well-defined stress management policy and strategy to manage workplace stress effectively. The health and safety executive is given a five-step work-related stress risk assessment to aid in the diagnosis of problems and provide a framework for workplace stress prevention. Stress Prevention The organization must make sure that the workload is in line with the employees' capabilities and resources and the job provides opportunities for the workers to use their skills. It should take various steps to reduce/manage stress within the organization. It must commit fully to reduce stress and provide adequate resources to the stress management team. • Identify who might be harmed and how: The organization should identify the persons affected by stress and find out how they are affected.

Individual approaches The individual approach towards stress management is very important. periodical family counseling. He should also understand the incentive schemes and reward policies of the organization. Job analysis helps the employees gain a deeper understanding of job. anxiety. so that they can quickly distinguish between important and unimportant task. Job analysis Each employee could conduct a job analysis so that he could avoid uncertainty. and personal symptoms of stress. • Flexible times: The organization must provide flexible time in the workplace. It should give personal space to the employees by providing comfortable furniture.• Workload: The management should monitor the workload of the employees and redesign when workload goes beyond employees' capabilities. physical strength and general attitude. and assistance to the employees in balancing their time between work and home. psychological strain and burnout. Environment • Team: the organization should create a good relationship ant team spirit among the employees by providing a flat organizational structure. He should also learn to balance all problems related to his work. • Promote a relaxing workplace: the organization should sponsor quality facilities top employees. The Training Program should deal with all aspects of stress creating awareness in the employees regarding symptoms of stress and its physiological processes along with various means of maintaining physical fitness through a proper diet program. Placing green indoor plans in the office will go a long way in adding to the pleasantness of the work atmosphere. and a library. a fitness center. He must know the importance of his role and the training needed for that. a recreation center. which would lead to more productivity. The job analysis consists of six steps which are: • Understanding the job: the employees should understand the nature of the job and identify its key objectives and priorities. the nature of his job. picnic programs. . job analysis is a process to identify and determine in detail the particular job duties and requirements with the relative importance of these duties for a given job. The training should also contain practical suggestions on emotional control during times of depression. The cause of stress also varies from person to person. family and society. The same amount of stress that may lead to depression in one person may become a stimulant for a challenge in other because the impact of stress depends on individual psychology. health checkup programs. This includes pickup facilities. Training Proper training is very essential for the employees to reduce workplace stress. last minute deadlines etc. Physical and psychological support It is the responsibility of the organization to provide all the necessary resources to the employees. Is every individual should be aware of his strengths and weaknesses.

and being serious about deadlines. developing a good network of family and friends. attending regular fitness programs such as walking. taking food on time. • Learn to relax: This includes practicing a few relaxation techniques regularly in the workplace like taking five minutes break away from work. involving in social activities. swimming. The following measures can help an employee manage stress effectively. Individual Commitment Individual stress management is very important to reduce workplace stress. in case he needs any extra resources or training to complete the job. • Get organized: This includes keeping the work area organized. increasing his zeal through rewards and avoiding people who try to exert a negative influence on him. drinking more water. practicing regular relaxation and controlled breathing exercises like yoga and getting involving in spiritual activities. doing aerobics. . listening to music. and rights. • Self-awareness: This is a very important aspect of stress management. • Benchmark top achievers: The employee should find out about the top achievers in the organization as well as outside. • Positive thinking: The employee should have a positive approach towards stress management like maintaining motivation. • Understand the organizational culture: every organization has his own culture. The employee should recognize his limitations and health problems and be aware of the symptoms of stress. • Take action: The employee should do some sifting and avoid the unimportant tasks^ He also should negotiate with the boss. managing time cleverly. reading books and novels. avoiding smoking and alcohol. He must also find out how they are successful and what they have done to achieve success. planning the work in the right way. The employee should be aware of these and ensure that their actions should not go against all these. and weight exercise. watching movies.• Understanding the organization strategy: the employee should be aware of the organization mission and strategies and try to identify his role in helping the company achieve his mission. • Consult with the boss: The employee should discuss his plan with his boss and decide the priorities in the job. • Review resources: The employee should review the available resources and utilize what is needed to complete the job successfully. • Take care of health: This refers to diet. setting priorities in work. rules.

not many of the corporate honchos prefer to consult their doctors unless they have symptoms of diabetes. an ASSOCHAM Business Barometer (ABB) Survey has revealed. • CEOs suffer quite a bit of stress mainly because of severe business competition. It tests your physical and mental stamina”. • “Doing business under severe competitive conditions is not easy. 82% of the medical consultants revealed that the company heads do not visit them unless they have visible and severe life-style related diseases. As many as 22% said that the stress level was moderate for them.Anil K Agarwal said while commenting on the findings of the Survey. indigestion and insomnia. the ABB Survey covering most of the industry sectors showed. blood pressure. • Over 66% of the 270 CEOs and CMDs contracted by the ABB Survey stated that they do come under stress. As many as 77 per cent of the ABB respondents said the SBC was die main culprit for adding to their pressure. Mr. while 11% said that it was too much. work . most of them do not consult doctors but read books and spend time with their families to cope with the work pressure.66% CEO ’S ARE UNDER STRESS • About 70pc of the industry leaders coping with the work pressure suffer more of a mental stress than the physical strain. • About 70% 0f the industry leaders coping with the work pressure suffer more of a mental stress than physical strain. There was an overlap of reasons among these three parameters. ASSOCHAM President.related deadlines ( 44 per cent) and business traveling ( 44 per cent ) are other three main reasons for die stress level of the CEOs. • In reply to a separate questionnaire. • Paradoxically. with the mental pressure being the severest of the trouble spots. • Staff constraint ( 44 per cent). Severe business competition (SBC) puts the maximum of pressure on the company heads who are always looking for 'innovative' ways to stay ahead of their rivals. .

the time of the year.44% Work related deadlines-44% Multi-tasking-22% 6 Family pressure along with business pressure. Identify the external and interior factors that create stress for you.44% Staff constraint. External factors can include certain people. places.44% Yoga-33% Playing golf. not feeling well.55% Spending time with family. Heading books (stealing time at the airport lounges etc).11% Working our. We don't tool stress when we think that we have more than enough resources to cope.reliever. 1. month or day.11% Spending weekends away from city -11 % COPING WITH STRESS When something happens in our lives.44% Music. Interior factors can include when you are tired. moving to the house of our dreams. The SBC in these countries takes the maximum toll on the corporate leaders than here .11% STRESS BUSTERS: Reading books. 33 per cent of the ABB respondents said they do meditation and Pranayam and find it quite a stress. landing that job you've always wanted or . I have identified 5 steps for managing stress. spending time with family and listening to music were cited as the three main stress busters. If we feel that we don't have the skills or resources necessary to deal with the situation then we feel stress. Interestingly.77% Business traveling. no two people react to stress in the same way. Not everyone sees a situation in the same way. PRESSURE COMES FROM: Severe business competition. bored or simply out of energy. hungry. Fifty five per cent of the CEOs and CMDs take to reading. therefore. Yoga is catching up fast among the corporate leaders while the good old habit of playing golf has taken a back seat. we automatically assess the situation mentally and try to determine if it is threatening to us. Events that we perceive as joyful such as bringing home a new baby. the CEOs said that their peers in die US . while 44 per cent each find spending time with family and listening to their favorite numbers as the ways to relax their nerves. Europe and China suffer more stress .• • • • • • • • • • • • • • • • • • The respondents were given the options to rank the causes of stress and all the three reasons were cited with equal weightage. Thanks to popularity of the Yoga Gurus and things like Art of Living. the ABB found.

make any meaning or respond in any way you wish. a) Reframing The meaning we attach to a situation or event depends on the frame we put mound it. No one can make you reel stress. Cheer up! There are a variety of strategies available to help you cope with stress. 2. 3.when your children leave home often leave us feeling stressed simply because we don't feel prepared to deal with them.flight response causing a release of adrenaline. differently. . We create our own reality by what information we allow to come to our attention and how we choose to interpret it. Choose a sound track that just doesn't fit with the situation or make the person in it have a Daffy Duck voice. then we change our attitude or reaction. if you decide to react otherwise. This is the response that has helped the human race survive up to this point by readying our body to deal with threatening situations.it far. Does your heart beat faster? Does your stomach feel knotted up? Are your muscles tense? Do you have a sense of dread? Do you spend a lot of time complaining to anyone who will listen? Find yourself getting angry easily? I often feel scattered. Now run the movie again except mat this time it is in black and white. We interpret the information that we choose to be aware of based on a variety of factors including our beliefs. When you see it in your mind. unfocused. like I'm being pulled in a thousand directions at once. Close your eyes if it helps you. What is behind your reaction to the stress at hand? Do you feel helpless. I want you to take a second and think about an incident that has upset you recently. What goes on in our mind falls within our ownership and control. Now think of the situation again. These feelings are associated with the fight –or. Make it lower than a 6. How many of you have a bad script in your head and it's looping over and over? Do any of you have a picture or a situation that you just can't forget about? Let’s try some refraining. Run your black and white movie again only now add an absurd sound track to it. There are billions of pieces of information fighting to our attention at all times. are there any smells attached to it? Be there in that moment. 4. How do you know you are stressed? Identify the symptoms or indicators. Even in the most difficult of external circumstances you can create your own thoughts. Don't make it a 10 on the Richter scale. Based on what filters we have in place. If we choose to pay attention to different pieces of information. sec. You own it! You are ultimately responsible for your own reaction to the stress at hand. Far away or be looking down at it so that it appears (o be very small from a bird's eye point of view. Run this incident through your head frame by frame like a movie. Does anyone feel a difference in its intensity? Less? We simply want to change the meaning of the event that is sent to die brain. hear the audio track. out of control or victimized?1 Realize that you cannot control anybody else's behavior but you can definitely control your own attitude and therefore your reaction to their behavior. we are only aware of a small portion of it. Now run it one last time but change the viewpoint. Try and see it. or if we choose to interpret then.

It is a pity. The first time you cheat or have been dishonest. d) Refocus on your intention or purpose 1 often feel stressed when I try and do a dozen things at once and need to stop and refocus. is going against the value system. both literally and figuratively! HANDLING STRESS A STEP BY STEP METHOD Shiv Khera needs no introduction. one reason for stress. Al! too often we simply don't put. Leading to a willingness to sacrifice the nation's or the larger interests for our own. Take on the body language that you use when you are confident and in control and that is how you will feel. as I see it. As motivational speaker. The quality of your life is determined by what you communicate to yourself]. We all know what we have to do to care for our physical needs but we also need to take care of our spiritual and mental health as well. but dishonesty is considered perfectly all right by many—a way to cope with the modem times. And even when you have made it a habit. as long as you don't get caught. write every day. even if it feels artificial and take deep even breaths. a lifestyle. signal. Stress is the major problem of our times. learn something brand new. Your mind and body are part of one system Take care of yourself we react differently to stress. How you feel is what you say What you say is what you do. ourselves first The end result is that we end up with no physical or emotion:)!resources left and take it out on everyone around us. Remember to breath. Choose carefully what you say to yourself. Take a course. your conscience is bound to trouble you. In the long run we can also end up with serious illness. "Do wrong it doesn't matter. go to a particular place or when it is a specific time of day etc. corporate guru and consultant. Put a smile on your face. Our behavior is a . c) Change your physiology Have you ever watched people when they are experiencing stress? We all have a particular way we hold our bodies when we are experiencing that flight or fight. What you think is how you feel. meditate or find times in the day to be totally silent. exercise regularly and get enough sleep. Spend time each day doing those things that you are passionate about. What is my intention here? What am I trying to accomplish? Often simply refocusing on the here and now and accomplishing one thing at a time will calm down. it will continue to make you uneasy. In order to cope with stress effectively we have to eat well.b) What is in your head comes true in your life Nothing has any power over us except the power we give it in our own thoughts. Change your physiology and you will change how you are feeling. he has few equals." This seems to be the guiding principle. then that is exactly how you will feel . based on how we feel physically. Feeling stressed can be a direct result of what you are saying to yourself. if you are anticipating a certain type of reaction when you see a particular person.

it will relax you. Now you know clearly what you have to face. How many want to get rid of their problems. There are ways of handling stress. Me was addressing a congregation on how to face life's problems. how we face them distinguishes one individual from another. and life's chief characteristic is the existence of problems. A problem is a sign of life. We can't "solve" every problem. is to have realistic goals. ask yourself what is the worst that can happen? Visualize it and accept it. Under the same set of circumstances. but we sure can "handle" every problem. However. Another way to avoid stress. I once met Norman Vincent Peale. if you can change things. is their pursuit of unrealistic goals. This helps in constructive problem-solving. A Step by Step Method The First Step: Ask yourself: Is it a problem or an s inconvenience? Nine times out of 10 it will turn out to be an inconvenience. However. And having zeroed in on the best solution. it will stress you. our conscience keeps troubling us and this reflects itself as stress. It is important to keep the problem in perspective." Remember. He explained that on the way to the church. like parents or skin color And so many other things in your life. especially corporate executives. but not out of sight (this is demodulating and stressful). The Third Step: Next. expect it—you will be overwhelmed by anxiety. The place where he had met these people was the cemetery a few yards away from that church. chronic stress is bad and must be avoided at all costs because it is both physically and emotionally damaging. Everyone has problems. the legendary exponent of positive thinking. Learn to accept these things graciously. About the second. It crystallizes the issue. If we are doing wrong. And so no great cause for worry. they reveal him. as cautioned. others (lesser ones) break themselves. Everyone did. "Handle" is the key word. Don't be afraid of or resist a problem. some people break records. Say the serenity prayer: "God grant me the serenity to accept the things I can't change. The Second Step: Write down the problem. Some stress is indeed useful: it challenges you and acts as a stimulus to great performance. he asked? Again. And then move on. Goals should be out of reach (this makes for a challenge). The Fourth Step: Find the causes. act. he had encountered a set of people who'd no problems and were in possession of complete peace of mind. Circumstances don't make a man. . then go ahead and act. everyone raised their hands. this prayer and the attitude contained in the prayer can be very energizing and tension-releasing. but don't expect it accepting it releases the tension and gives you a burst of energy in your system. He asked the persons assembled there to raise their hands if anyone had a problem. if you accept them grudgingly. rather than solve. The Final Step: Find possible solutions.reflection of our internal state. the courage to change the things I can and the wisdom to know the difference. It means we are alive. Why brood over it? From my own experience as well as that of many I know. Don't blow it out of proportion. there are many things that just cannot be changed. Action is all-important. The problem with most people who suffer stress and psychosomatic disorders. don't.

They often ignore important root causes of stress because they focus on die worker and not die environment. Parents have unrealistic goals and force them on their children. There are too few seats (in schools. However. It involves the identification of stressful aspects of work (e. the same person) shame on me.g. John Kennedy said: "Forgive the deed but don't forget the man. Nobody's flawless and nobody's lived life without making mistakes. failing is got to happen somewhere. given all the pressure put on him or her and all the emphasis on winning by the parents so far." What Can Be Done About Job Stress? Stress Management Theresa's company is providing stress management training and an employee assistance program (EAP) to improve the ability of workers to cope with difficult work situations. The reason is the competition. the effects of stress on health. forgive oneself for past mistakes. David's company is trying to reduce job stress by bringing in consultant to recommend ways to improve working conditions. Stress management programs teach workers about the nature and sources of stress. And when the child fails either to' secure the seat or the job. he or she acquires an inferiority complex.. but if I get cheated twice (by you. This approach is the most direct way to reduce stress at work. excessive workload. (Heaps provide individual counseling for employees with both work and personal problems. this doesn't mean you don't learn from the other's evil and cunning and stay on guard against him or her. In contrast to stress management training and EAP programs. and personal skills to reduce stress—for example. it also has the advantage of being inexpensive and easy to implement. However. And forgive others too. at the workplace) being chased by too many students and aspirants. However. Cheat me once. it wastes the energy we could use constructively in our own betterment.) Stress management training may rapidly reduce stress symptoms such as anxiety and sleep disturbances. Nearly cine-half or large companies in the United States provide some type of stress management training for their workforces. Organizational Change. Another stress-handling method.This is the crisis in many parent-child relationships in our country today. Failing doesn't mean you are a failure. And revenge is senseless. and to restore his self-esteem. But the parents' duty is to explain that failing doesn't mean [hat the child is a failure. colleges. The advantage of this approach is that it deals directly with the root causes of stress at work. managers are sometimes uncomfortable with this approach because it . it's a shame on you. stress management programs have two major disadvantages: The beneficial effects on stress symptoms are often short-lived. conflicting expectations) and the design of strategies to reduce or eliminate the identified stressors. Guilt and resentment are the result of not forgiving oneself and can be highly stressful. In a scenario where there are too few rewards and too many aspirants. time management or relaxation exercises.

For this reason. specialized training for in-house staff or use of job stress consultants) Bringing workers or workers and managers together in a committee or problemsolving group may be an especially useful approach for developing a stress prevention program. costs. it is possible to offer guidelines on the process of stress prevention in organizations. In David's company..g. when forming such . However. a combination of organizational change and stress management is often the most useful approach for preventing stress at work. for example. or changes in the organizational structure. actions to reduce job stress should give top priority to organizational change to improve working conditions. the process for stress prevention programs involves three distinct steps: problem identification. Clearly define workers’ roles and responsibilities. organizations need to be adequately prepared. Establish work schedules that are compatible with demands and responsibilities outside the job. available resources. and control) Securing top management commitment and support for the program Incorporating employee input and involvement in all phases or the program Establishing the technical capacity to conduct die program (e. Research has shown these participatory efforts to be effective in dealing with ergonomic problems in the workplace. But even the most conscientious efforts to improve working conditions are unlikely to eliminate stress completely for all workers. As a general rule. partly because they capitalize on workers' firsthand knowledge of hazards encountered in their jobs. intervention and evaluation For this process to succeed. Give workers opportunities to participate in decisions and affecting their jobs.can involve changes in work routines or production schedules. stimulation and opportunities for workers to use their skills. the main problem is work overload. on the other hand. is bothered by difficult interactions with the public and an inflexible work schedule. In all situations. Theresa. Program design and appropriate solutions will be influenced by several factors— die size and complexity of the organization. Although it is not possible to give a universal prescription for preventing stress at work. and especially the unique types of stress problems faced by the organization. —American Psychologist Preventing Job Stress — Getting Started No standardized approaches or simple "how to" manuals exist for developing a stress prevention program. Improve communications—reduce uncertainty about career development and future employment prospects. At a minimum. Provide opportunities for social interaction among workers. preparation for a stress prevention program should include the following: Building general awareness about job stress (causes. How to change the organization to prevent job stress? Ensure that the workload is in line with worker’s capabilities and resources. Design jobs to provide meaning.

especially if employees are fearful of losing their jobs. The best method to explore the scope and source of a suspected stress problem in an organization depends partly on the size of die organization and die available resources. labor representatives. Lack of obvious or widespread signs is not a good reason to dismiss concerns about job stress or minimize the importance of a prevention program. such discussions can be used to help design form surveys for gathering input about stressful job conditions from large numbers of employees Regardless of the method used to collect data. cure must be taken to be sure that they are in compliance with current labor laws. In a larger organization. health and job complaints. But sometimes there are no clues. information . and employee turnover often provide the first signs of job stress. Such discussions may be all that is needed to track down and remedy stress problems in a small company. Step 1 — Identify the Problem. Group discussions among managers. STEPS TOWARDS PREVENTION Low morale. and employees can provide rich sources of information.working groups.

a more formal process may be needed. Employee perceptions are usually the most sensitive measure of stressful working . In small organizations. Data from discussions. the informal discussions that helped identify stress problems may also produce fruitful ideas for prevention. and satisfaction. a team is asked to develop recommendations based on analysis of data from Step 1 and consultation with outside experts. illness and turnover rates. is often useful for this purpose. calling instead for stress management or employee assistance interventions. stress management training). improved communication. Long-term evaluations are often conducted annually and are necessary to determine whether interventions produce lasting effects. However. Evaluation is necessary to determine whether the intervention is producing desired effects and whether changes in direction are needed.and long-term scrutiny. but others may require additional time to put into place Before any intervention occurs. Evaluations should focus on the same types information collected during the problem identification phase of the intervention. Evaluation is an essential step in the intervention process. may be pervasive in the organization and require company-wide interventions. Step 3 — Evaluate the Interventions. and other sources should be summarized and analyzed answer questions about the location of a stress problem and job conditions that may be responsible—for example. Objective measures such as absenteeism. die stage is set for design and implementation of an intervention strategy. Other problems such as excessive workload may exist only in some departments and thus require more narrow solutions such as redesign of the way a job is performed. Frequently.should be obtained about employee perceptions of their job conditions and perceived levels of stress.. including information from employees about working conditions. In large organizations. levels of perceived stress. Certain problems. employees should be informed about actions that will be taken and when they will occur. Still other problems may be specific to certain employees and resistant to any kind of organizational change. Some interventions might be implemented rapidly (e. surveys. health problems. Time frames for evaluating interventions should be established. are problems present throughout the organization or confined to single departments or specific jobs? Step 2 — Design and Implement Interventions: Once die sources of stress at work have been identified and the scope of the problem is understood. such as a hostile work environment. Many interventions produce initial effects that do not persist. A Kick-off event. Short-term evaluations might be done quarterly to provide an early indication of program effectiveness or possible need for redirection. Interventions involving organizational change should receive both short. health. measures are only rough indicators of job stress—at best. and satisfaction The list of job conditions that may lead to stress and the warning signs and effects of stress provide good starting points for deciding what information to collect. such as an all-hands meeting.g. or performance problems can also be examined to gauge the presence and scope of job stress.

Repeat the 7-1l breathing until your heart rate slows down. tight deadlines? My heart rate is cranking up just writing these down! Make your own list of stress trigger points or hot spots.conditions and often provide the first indication of intervention effectiveness. Use stress wisely to push yourself that little bit harder when it counts most. then that might happen and then we're all up the creek!" Most of these things never happen. Be specific. Learn from the best stress managers and copy what they do. Use heavy breathing You can trick your body into relaxing. Rather. and what can you do to prevent it? 6. Or if you've got the inclination. meetings. 1. However. so why waste all that energy worrying needlessly? Give stress thought-trains die red light and stop them in their tracks. around are losing their bead. The job stress prevention process does not end with evaluation. Do you . Breathe slowly for a count of 7 then breathe out for a count of 11. Copy good stress managers When people. play stress doctor and reach them how to better manage their stress.how likely is that. job stress prevention should be seen as a continuous process that uses evaluation data to refine or redirect the intervention strategy. 7 Successful Stress Management Techniques Everyone needs successful stress management techniques. that burst of energy will enhance your performance at the right moment I've yet to see a top sportsman totally relaxed before a big competition. by using heavy breathing. the effects of job stress interventions on such measures tend to be less clearcut and can take a long time to appear. giving difficult feedback. Is it only presentations to a certain audience that get you worked up? Does one project cause more stress than another? Did you drink too much coffee? Knowing what causes you stress is powerful information. Okay so it might go wrong . 3. 4. Know your stress hot spots and trigger points Presentations. 2. your sweaty palms dry ff and things start to feel more normal. as you can take action to make it less stressful. which keeps calm? What are they doing differently? What is their attitude? What language do they use? Are they trained and experienced? Figure it out from afar or sit them down for a chat. "If this happens. Stop stress thought trains It is possible to tangle yourself up in a stress knot all by yourself. Stress is contagious Stressed people sneeze stress germs indiscriminately and before you knew it. Easy to learn and easy to implement. Adding objective measures such as absenteeism and health care costs may also be useful. Make stress your friend Acknowledge that stress is good and make stress your friend! Based on the body's natural "fight or flight" response. 5. you can use them for your own stress management or teach them to help others manage theirs. you are infected with stress germs too! Protect yourself from stress germs by recognising stress in others and limiting your contact with them. interviews.

the number of corporate classes in Mumbai has jumped from around 70 per year since 2000 to 100. We have a special cell with experienced teachers who conduct such workshops. also holds sessions for corporates. which can well be the beginning of a health revolution. more than 90 per cent of ailments emerge in the mind that get reflected in the body. multinationals and employee-friendly companies have already set the ball in motion. With the influx of foreign companies. A Fast Follower Statistics reveal that the corporate segment is one the fastest growing clientele for yoga and stress management institutes. albeit gradual.000-year old yoga tradition has definitely come a long way. This all-in one formula that is acting as a soothing agent for the burned-out corporate is only growing on the popularity charts. Mumbai. we have been holding workshops for leading corporate houses ranging from BPOs." . A yoga trainer from the institute says. According to him. As a result. yoga is gaining acceptance as an effective tool. What is cementing its position firmly as the numero uno stress buster among working men and women is that yoga is seen as a definite. founded by Shri Yogcndraji in 1918. drink. Kind of obvious. Don't burn the candle at both ends! Yoganomics In The Corporate Age Jetsetting corporate employees are turning to yoga as much as ergonomics in the office environment to fight work pressures. "For more than 10 years now. media. etc on stress management. Our aim is to introduce them to the wonders of yoga and make it a part of their daily life. Reema Sisodia navigates through the corporate jungle to find yogic relevance in the stress-saturated workplace From the much publicized strict routine of Ashtanga Yoga that Madonna so famously adopted to having October 3 being declared as BKS Iyengar Day by City & County ot San Francisco in honor of the famous exponent. Corporate World. an Art of hiving Foundation Course teacher reiterates this fact. the organizational culture is changing and companies are becoming more open to trying out new methods to boost employee productivity and morale.need to learn some new skills? Do you need extra resources? Do you need to switch to de-caffeinated coffee? 7. According to research conducted by the institute. Eat. More and more people are going back to their roots to look for answers that promise to solve their 21st century complaints. The government-recognized The Yoga Institute in Santacruz. The statement made by Balvinder Chandiok. (Source: CNN News). entertainment industry. sleep and be merry! Lack of sleep. the 5. but worth mentioning as it's often ignored as a stress management technique. poor diet and no exercise wreaks havoc on our body and mind. Companies are beginning to realize that their employees need a structured solution to manage stress and large corporate. healing process.

Our staff has taken very well to yoga as we have recorded a 40 per cent participation increase between two yoga modules. and she recommends joining only reputed institutes and experts with credibility. Many participants have got back to us saying that it refreshes and rejuvenates them to face die remaining part of the day without fatigue. "Most of our waking time is spent in office and it is important to introduce techniques that are simple. The technique of conscious relaxation has proved to be popular among corporates. "Our leadership program Tit-in-job' module is based on the thought that a fit body is a fit mind. who experienced a two-day workshop with VibrantLife." But she warns renders that little knowledge can be dangerous. Yoga has been an important aspect of our company fitness program apart from other fitness regimes that we offer our staff. He believes that the demand for corporate yoga is definitely on the rise and trains others to conduct corporate yoga sessions. Gopalan concludes saying. says. "Yoga is beautiful as it shows results even through simple methods like breathing the right way. US and China. when interviewed after a half-day session with VibrantLife. too felt that the relaxation technique were ?. Phil Aston. A Part Of Company HR Policy Organizations such as ABN AMRO Bank have laid increased emphasis on fitness and health of their employees." A key lesson his colleague says he learned is that self control rather than control of others leads to better stress management. An executive of Tata Motors. hence. "This was the first time that I was introduced to yoga and relaxation techniques and I can feel the difference in just two days. Sizable amounts are being spent on yoga workshops in Europe.Working people. especially the young blood. we turn the workstation to a fitness station. a yoga expert based in UK has been conducting workshops for many years now and confirms the fact that yoga has all the answers with regards to stress management. says. Kumkum Nongrum. which are designed across a certain time frame. head (Learning & Development) at ABN AMRO. Some even admitted that yoga actually showed them the extent to which they had abused their bodies." she adds.n absolute winner." International Popularity Yoga's popularity has transcended borders and made its impact felt even in the corporate sector of the western world. Nandita explains that it is vital that the workshop-offers techniques that can be done at t'-e workstation itself without laying down the mat: or looking for a secluded corner or room to practice. Stress Prevention Programs: What Some Organizations Have Done . Yoga should be learned practiced only under professional guidance especially for beginners. are now realizing the importance of the age-old traditional and science of yoga and are ready to make that 360-degree turn. We outsource the yoga program and hire experts in the field as well and insist on the combination of mediation and nutrition with our yoga curriculum. practical and effective. Executives from JM Morgan Stanley.

work scheduling to reduce unrealistic deadlines and (2) more frequent meetings between workers and managers to keep supervisors and workers updated on developing problems. I having pinpointed these problems. loss of appetite. but eventually he became so short tempered and irritable that his wife insisted he get a checkup. At first he tried to ignore these problems. she decided to seek help from a faculty member at a local university who taught courses on job stress and organism on a! behavior. restless sleep. Examples of these actions included (1) greater participation of employees in. Using the information collected in these meetings and in meetings with middle managers. he didn't even notice when .A department head in a small public service organization sensed an escalating level of tension and deteriorating morale among her staff. the more David worried. Stress in Today's Workplace The longer he waited. He then helped the department head analyze and interpret the data. These meetings could be best described as brainstorming sessions where individual employees freely expressed their views about the scope and sources of stress in their units and the measures that might be implemented to bring the problem under control. Because she was relatively unfamiliar with the job stress field. they decided it would be useful for the faculty member to conduct informal classes to raise awareness about job stress—its causes. Job dissatisfaction and health symptoms such as headaches also seemed to be on the rise. Suspecting that stress was a developing problem in the department. the department head developed and prioritized a list of corrective measures for implementation. The faculty member was also involved in the distribution and collection of the anonymous survey to ensure that workers felt free to respond honestly and openly about what was bothering them. It was also decided that a survey would be useful to obtain a more reliable picture of problematic job conditions and stress-related health complaints in the department. sitting in the doctor's office and wondering what the verdict would be. effects. and prevention—for all workers and managers in the department. The faculty member used information from the meetings with workers and managers to design the survey. Analysis of the survey data suggested that three types of job conditions were linked to stress complaints among workers: Unrealistic deadlines Low levels of support from supervisors Lack of worker involvement in decision-making. Now. she concluded that a serious problem probably existed and that quick action was needed. For weeks he had been plagued by aching muscles. and a complete sense of exhaustion. After reviewing the information collected at the brainstorming sessions. she decided to hold a series of all-hands meetings with employees in the different work units of the department to explore this concern further.

I even have to schedule my bathroom breaks. Guys are calling in sick just to get a break. Write them out and describe each situation. friend. Her gentle poke in the ribs brought him around. Know what stresses you most. husband. Most of the time I'm caught between what the customer wants and company policy. the computer routes the calls and they never stop. Not your co-worker. and job failure.Theresa took the seat beside him. to make matters worse. In my new job. It used to be that as long as you did your work. They expect the same production rates even though two guys are now doing the work of three. relaxation has turned to exhaustion. We all go to our own little cubicles and stay there until quitting time. "I'm afraid I jumped from the frying pan into the fire. Share all bad feelings with a friend or in a journal. "Since the reorganization. A lot of the reps are seeing the employee assistance counselor and taking stress management classes." she said. If only I could use some of my sick time to look after her. They had been good friends when she worked in the front office at the plant. We're so backed up I'm working twelve-hour shifts six days a week. All 1 hear the whole day are complaints from unhappy customers. I'm not sure who I'm supposed to keep happy.swear I hear those machines humming in my sleep. But sooner or later.The other reps are so uptight and tense they don't even talk to one another. the stage is set for illness. which seems to help. I try to be helpful and sympathetic. Before you can conquer your stresses you must know what is stressing you. or wife. and a sense of satisfaction has turned into feelings of stress. injury." Conclusion For David and Theresa. someone will have to make some changes in the way the place is run." CASE 2 "Well. I really miss you guys. YOU!! Get your feelings out. nobody feels safe. No wonder I'm in here with migraine headaches and high blood pressure. and within minutes they were talking and gossiping as if she had never left "You got out just in time he told her. you had a job. but i can't promise anything without getting my boss's approval. In short. the situation is different—the challenge has turned into job demands that cannot be met. That's not for sure anymore. ! . The Nine Stress Management Tips 1. Morale is so bad they're talking about bringing in some consultants to figure out a better way to get I he job done. but he hadn't seen her since she left three years ago to take a job as a customer service representative. my mother's health is deteriorating. .

We can actually lower the amount of the bad stress hormone. 3. 5. Keep a sense of humor. and dreams. by taking vitamins. go to the beach. Cortisol. Work all day if you must but when you get home play. not your spouse's or parents'. your dreams. and protect your immune system. Why are you doing this? Write down your wants. watch cartoons. Eat less junk food and more fruit and vegetables for an amazing overall lowering of stress levels. but will help make you a success in your chosen field. Say no.2. Work hard but know when to take time off to be with the family. or read a book. You must know yourself. goals. look at your mission statement or goals for the day. needs. If asked to chair another group or take on another responsibility. and your passions. If it is does not fit it there say thank you but I just cannot. Ask yourself WHY . This allows stress tension to go away and helps you calm the heart's pace and digest food normally. makes surgery more effective. Focus on your own goals. Learn to meditate and take deep breaths to calm down 4. and keeps a relationship together through hard times 6. Keep laughing . Learn to relax . Eat healthy . Studies show a good attitude helps lower cancer rates. hopes. Does what you are doing now help you get fulfill any of these things? What is your motivation? The more you understand why you doing what you are . Take those vitamin pills daily. or tell your child a story. Saying no is one of the hardest things in life.

Exercise is a great way to relive tension and gives you a great break from exams. Keep a to-do list and calendar with you at all times. Try to know which subjects and type of people you enjoy. 7. If you fail to plan. Joseph Campbell. You'll come back with an acute focus and renewed energy. Structure your life around activities that you love. Even a three minute jog is helpful at taking your mind off your pressures. A healthy body makes a happy body. advises you to follow your bliss. CORPORATE STRESS . Do the worst and hardest tasks first. Stay active . the more passion you'll have for what you do 9. a wise philosopher. Organize and Prioritize. you plan to fail.doing the less stress you will have. 8. then stop doing it. The more you do in life that goes with your own flow. Follow your bliss. If you cannot come up with a good reason.

(Davis & Teasdelle. estimates reflect the total cost of job stress to be 2$bn. so that stress can be eradicated. 60% of companies now claim to ensure that jobs are in consonance to their personality. The WHO has predicted that by 2020 “depression is likely to spread its vicious tentacles as the second largest global factor contributing to the increase in a number of unproductive years in an individual’s life. • On an average. stress-related problems are linked to half of all premature deaths. Efficiency and productivity of modern organization largely depend on a sound and committed workforce. only on a global platform can the far reaching impacts of corporate stress be fathomed. Xerox corporation estimate portray the cost of losing 1 executive to stress-related illness to be about $6. • Stress-related mental illness is responsible for the loss of 80million working days(CBI report. It is estimated that over 150$bn is wasted due to corporate stress related failures.00. COST OF CORPORATE STRESS: The fact that corporate stress is expensive is evidence from the finding of the following empirical survey: • Stress-related illnesses cause losses upto 30 times the working days which are lost due to industrial disputes [configuration of British industry (CBI) Report. poor job satisfaction. thus it is evident that stress is not only troublesome but also expensive. resulting in absenteeism. the survey of the economy of the UK is no exception. low employee morel. quality of human resources assumes an even greater significant in the modern-day world. • In the US. In view of the paucity of related data ns scenario. a company spends a quarter of their after –tax profits on medical bills.000bn.1992].1994). Thus. ultimately leading to reduce performance standards.The fact that animate human resources are as vital as the inanimate plane and machinery for any organization is just stating obvious. . • As per CBI survey conducted in 1993. • Stress-related is responsible for an average employee being absent from the work place for one-and-half years of his/her working life. 1993) • Around 28% of problem in an employee’s family life can be attributed to job stress.

When the economy is contracting. Many people have been forced to take up a second job. Stressors Effecting Today's Employees The magnitude of stress depends on the proximity of the stressor to the job and the individual. As shown. people become increasingly anxious about their job security. but unfortunately with complexities of modern age and information technology revolution. estimates that approximately 30-40% of all sickness and absenteeism is attributable to mental and emotional disturbances among employees at work places. these causes originate from factors that are both external and internal to the organization. are diagrammatically represented in Exhibit 1. Earlier. it is now increasingly becoming clear that these do have a tremendous impact. For a majority of people in recent years.• The mind survey conducted in 2005. stress-related disorders have begun to affect people in their early 20s or even late teens. etc. whereas organizational factors are observed to exert a moderate degree of stress k is now important to take a closer look at each of these factors in detail: Environmental Stressors Although most analyzes of job stress ignore the importance of exogenous factors and events. as reported in the mind survey conducted in 2005. Environmental stressors include societal or technological. • It is observed that out of every 10 people. As is evident. This reduces time for recreational and family activities • Changes in business cycles create economic imbalances. one seeks psychiatric help at some time or the other in his or her life time. Modern researchers opine that job stress is not just limited to factors that are internal to the organization but also to the ones that are external. their financial situation has also proved to be a major cause of stress. affecting today's employees. The antecedents of stress or the so-called stressors. financial. political impacts. or the spouse has had to enter the work force in order to make ends meet. economic. Three factors have been identified to be the causal factors contributing to job stress: Environment Stressors Organizational Stressors Individual Stressors. individual dispositions affect stress outcomes the most. the victims of job stress were mostly people in their middle age. The below diagrammatic exposition represents the extent of influence that each factor exerts on stress. environmental stressors have the least impact. Political factors also contribute to . Causal Factors Leading to Organizational Stress Job stress is a major phenomenon that cripples organizational life.

2001. all organizations too pass through a life cycle. automation and other improved forms of technological innovations pose a potential threat to many people and cause stress. Regardless of one's income level these problems crop up because most people are poor money managers or have wants which always seem to exceed their earning capacity. especially the ones with a high social need. Non-cooperation from other employees and poor interpersonal relationships can cause considerable degree of stress among employees. Task pressures are the ones that relate to a person's job. role. computers. Interpersonal pressures are created by otter employees in an organization. opened s new dimension of terrorism-related stress for the Americans. discoveries can make an employee's skills and experience obsolete in a very short time. etc. discipline troubles with children are examples of relationship problems that tend to create stress for employees and even influence job performance. etc. particularly the birth and decline stages of an organization's life cycle ate the most stressful for them. Individual Stressors Although an average employee works for about 50 hours a week. interpersonal. who overextend their financial resources and give rise to a fresh set of personal troubles that in turn prove stressful for them and distract their attention from their work. layoffs. the terrorist attack on the World Trade Center on September 11. Employees face different problems and pressures during the course of an organization's life cycle. Terrorism is another potential cause. Role pressures relate to the demands placed on a person on account of a particular role he or she has to play in the organization. The incidence of stress is observed to be the least in the maturity stage. New innovations. retrenchment. Political threats and changes in developed countries like the US and Canada can also induce stress. of environment-induced stress in the 21" Century. organizational pressures. while the decline stage demands cutbacks. Organizational Stressors Besides potential stressors that occur outside the organization. there are varied macro-level dimensions that are unique to the organization which contain potential stressors. These factors can be categorized as task. Similar to a product. the breaking off of a relationship. working in a damp. working conditions. there are a few stressors which are associated within the organization itself. Marital problems. For instance. physical work. etc. Technology is another environmental factor contributing to job stress. aggravating symptoms of stress. during which risks and uncertainties are the least. Role conflict creates expectations that may be hard to reconcile or satisfy. They are born. yet the hazards. for instance. these factors range from personal family issues those which are inherent to an individual's personal characteristics. Primarily. The establishment stage is characterized by a great deal of excitement and uncertainty. problems that people encounter in the remaining 120 non-working hours can impact one's job. Role overload is experienced when more is expected from the employee what he or she is capable of. Economic problems are created by individuals. This encompasses factors prevalent in the employee's personal life. uncongenial work environment can increase anxiety and stress. Although the organization is an association of lndividuals. Various surveys have consistently revealed that people hold family and persona! relationships dear.job stress. . layout. they and become mature and eventually decline.

Advertising Account Executive Real Estate Agent Stock Broker.1 41. 17.Table: Stress Scores According to their Magnitude Rank Score 1. 31. 2.9 54. 103.Adapted from the Wall Dow Jones's & Company Inc.7 34.6 73. job performance levels are lowered even by relatively low levels of stress.8 38. Lawyer Insurance Agent Advertising Salesperson College Professor School Principal Market Research Analyst Personnel. It is apparent that the effects of stress are extremely powerful and farreaching. The most widely studied pattern in the stress-performance literature is the invertedU relationship which is represented in the following exhibit. Retail Salesperson Accountant Street Stress Score 176. 42. 173. 119.2 51.1 71. so widespread are the antagonistic effects of stress.9 31.1 journal 1997 Source. Recruiter Economist. In fact. 35. The greater the stress people encounter on the job. 20. Jobs US President Senior Executive . the more adversely affected their job performance tends to be. Differently put. 60.7 42.6 108. that it has been estimated that its annual costs exceed 10% of the US GNP Stress and Job Accomplishment The most recent evidence available suggests that stress exerts negative influence on job performance. .3 59. 7 64.6 74. 149. There has been a significant amount of research investigating the stress—job accomplishment relationship. Effects of Corporate Stress It's evident that stress stems from multifarious sources and exerts tremendous influence on the people who experience it. 16. 104.3 63. SO.

ranging from yelling or verbal abuse at co-workers to crying over work-related issues. to physical violence or even hitting a co-worker. increased heart and breathing rates. Stress and Desk Rage A manifestation of stress on job in recent years is the job/desk rage— lashing out at others—as a consequence of stressful encounters on the job. etc. insomnia. which is a syndrome of emotional. ^ Physiological and Health Syndrome Research estimates reveal that stress accounts for around 50-70% of all forms of physical illness. Stress shows itself in other psychological states—tension. increased blood pressure. It was predominantly due to the fact that the topic was researched by specialists in the health and medical sciences. and exhausts his or her energy resources. job dissatisfaction in fact is "the simplest and most obvious psychological effect" of stress. irritability. Burnout . induced heart rate. boredom and procrastination. Stress Survival Sutras in Organizational Framework . Individuals then often perform their tasks better. but excessive amounts of stress constrains a person and lowers his/her job performance.The logic underlying the inverted "U" is that low to moderate levels of stress stimulate the body and increase its ability to react. It is further argued that even moderate levels of stress can have a negative influence on performance in the long term'. physical and mental exhaustion coupled with feelings of low self-esteem or low self-efficacy. This research led to the conclusion that stress can cause change^ metabolism. Stress-affected people are often described to suffer from burnout. and continued intensity of the stress wears down an individual fast. anxiety. This may take different forms. headaches.Leading to Psychological Symptoms Stress can cause dissatisfaction. Research reveals that office workers have been known to behave violently towards others when stressed out by long hours and difficult working conditions.

free of mental. However. Here. The underlying assumption of all these programs is: Minimizing employee's adverse reactions to stress will consequently lead to less absenteeism. But.g. It is therefore the duty of the employer to ensure that workers are made to work in a congenial work environment. high levels of stress are even low levels of stress sustained long period of time can lead to reduced employee performance and thus may require manage intervention. physical and social stressors. substance abuse. From the organization’ standpoint. few companies are offering programs that provide employee flexibility so that employees are given time off from work. lose weight. This approach may not be what many employers approve of but is slowly gaining popularity.Since change is a constant phenomenon in life. Stress Management Programs Systematic efforts to train employees in a variety of stress-managing techniques like meditation. Such programs deal with various issues like personal problems. The organization is a mere vehicle to facilitate employee involvement. thereby resulting in more productivity on the job. concrete steps can be taken to minimize its harmful Fortunately. Absence Control Programs It is acknowledged that employees do need to take time off from the job to reduce the incidence of stress. we need to adhere to the bottom line for survival. before problems crop up or aggravate leading to discontentment among employees. relaxation. higher employee performance. financial and legal problems. to help people quit smoking. profit and corporate success. Following are the measures that aim at reducing employee stress in an organizational setting: . Wellness Programs Organizationally-supported wellness programs focus on the employees' total physical and mental conditions.. eat better and develop healthy lifestyles.. the management may not be concerned when employees experience low to mode levels of stress. can be helpful for employees. The reason for this being: Such levels of stress may be functional and may le. recreation. Employee Assistance Programs A recent survey report suggests that almost two-thirds of all major companies have incorporated employee assistance programs in place. employees take time off when they are suffering problems caused by stress. at the organizational level. but also for the employer. E-therapy or counseling assistance is another program that is gaining popularity these days. the greater will be the productivity. control alcohol use. Defusing Corporate Stress The health and wellness of workers is not only a matter of serious concern for the employees them selves. conducive to their well-being.. several effective strategies are available for coping with this malady. Typically. It is crystal clear that stress stems from multifarious factors and conditions that are al impossible to eliminate. orientation programs. etc. Research studies indicate that around 56% of today's large companies have wellness programs which involve workshops. It is a well acknowledged truth that better the health of workers. career planning. Moreover. e. Absence control programs are effective since they allow employees to take time off. as refuse to perish under it. Many companies have now introduced systematic programs designed to help employees reduce or prevent the occurrence of stress altogether. etc. people with psychological problems communicate with trained counselors via e-mail. stress is also an integral part of it.

• • • • • • • • • • The employer should ensure that the workplace environment is conducive to the wellbeing of employees. exercise. The employees should be provided with job security. The job profile of employees should be made in such a way that they find it meaningful. good salary. •Tardiness: with the help of daily report and weekly summaries. the workplace needs to be well ventilated. The employers should facilitate participative decision-making. non-humid and free from external disturbances like vibrations. for example. •Complaints or grievances: departments with the greater number of complaints have to be facilitated with some stress-control strategies. promotional opportunities and satisfactory retirement benefits that boost their morale. •Professional assistance: professional trainers can help employees to trace out the root cause of stress which develops into physical ailments and guide them accordingly. challenging and enterprising. an analysis of the reasons why employees come late can be done. etc. companies should be proactive by taking appropriate action whenever required so that stressful relationships are prevented. Hence. exciting. Working hours should be made more flexible and the time schedule must be realistic. but not the least the employer should ensure that the nature of the job is such that workers are not exposed to a great deal of physical difficulties in performing their work visà-vis a non physiological posture of carrying out any work requiring full contraction of muscles for long periods at a stretch. STRESS MANAGEMENT TOOLS Following are some practical ways to benchmark the current stress levels and monitor future stress-related conditions: •Absences: maintaining a register for marking the number of absentees at regular interval of time can reveal the cause of stress. etc Last. •Medical claims: by analyzing the data of their health insurance companies. provisions for free interactions with colleagues and co-workers should be available. demands and commitments are of prime importance for any individual which the employer should keep in mind. well illuminated. etc. . The employer should avoid setting unattainable deadlines for workers which expose the employees to greater magnitudes of stress. Family responsibilities. The employer should punctuate laborious work routine with intermissions and breaks. Hence companies should monitor their employees’ decision-making and estimate the cost of a wrong decision to the company. gases. organizations can find out if their employees are victims of stress. fumes. relaxation. •Personal relationships: the behavior of people changes as per the situation. There may be a chance that the number is increasing due to the increased stress. •Accident reports: research done on the accidents may reveal the effect of the stress over mind and the cause of the accident. •Errors in judgment or misstatements: some employees are prone to errors and make wrong decisions. The employers should provide the workers with facilities for yoga.

This can help finding the cause of stress and eliminating it. •Quality problems: a quality report should contain the description of stress-related activities and their trends among certain employees or departments. The analysis part depends upon the questionnaire. The following pages depict the information collected from the survey and is presented in an easy way to understand. percentage . etc. in tabular form and graphs using certain statistical techniques. shipping. The analysis part mainly focuses on different aspects of stress management techniques in the organization. The questionnaire consists of question/variables on the different levels of stress and its management development The survey was conducted by taking the sample of 60. invoicing. DATA ANALYSIS & interpretation DATA ANALYSIS In analysis part study mainly focuses on the employees of this organization.•Customer service problems: companies can analyze their employees are facing stress because of customer service problems and can take measures to reduce the errors involved while taking customers’ orders.

methods. Each of the tables carries necessary explanation for understanding and arriving at a conclusion. The attributes used in the table, from the questionnaire are as follows: SA A N D SD _ _ _ _ _ STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE

TABLE-1 1) Do you feel that your work hours are appropriate? Working hours of the employees are appropriate. ATTRIBUTES NUMBER PERCENTAGE S.A A N D.A S.D TOTAL 36 18 0 6 0 60 60 30 0 10 0 100

SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table, it is evident that 60% of the employees strongly agree and 30% of the employees agree that The company provides effective working hours.10% of the employees feel that the working hours are not appropriate.

Table-2 2) Do you feel that environment in the office is congenial to work comfortably? Congenial Working Environment ATTRIBUTES NUMBER PERCENTAGE S.A A N D.A S.D TOTAL 36 12 0 6 6 60 60 20 0 10 10 100

SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table, it is evident that 60% of the employees strongly agree and 20% of the employees agree that the company. Provides congenial work environment.

TABLE-3 3) According to you are you being paid what you deserve? Are you paid what you deserve? ATTRIBUTES NUMBER PERCENTAGE S.A A N D.A S.D TOTAL 36 12 0 6 6 60 60 20 0 10 10 100

SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 60% of the employees strongly agree and 20% of the employees agree while 10% disagree and 10% of the employees strongly disagree that they are being paid what they deserve.

A S.A A N D.D TOTAL 48 6 3 3 0 60 80 10 5 5 0 100 SOURCES OF DATA: QUESTIONAIRE Inference: From the above table it is evident that 80% of the employees strongly agree and 10% of the employees agree while 5% are neutral and 5% of the employees disagree that the medical and accidental benefits are sufficient and satisfactory.Table-4 4) Do you think the medical and accidental benefits provided by the company are sufficient? Sufficient medical and accidental benefits ATTRIBUTES NUMBER PERCENTAGE S. .

A S.Table-5 5) Do you think the recreation facilities provided by the company are sufficient? Sufficient recreation facilities ATTRIBUTES NUMBER PERCENTAGE S.A A N D. .D TOTAL 15 15 15 9 6 60 25 25 25 15 10 100 SOURCES OF DATA: QUESTIONNAIRE Inference: From the above table it can be inferred that 25% of the employees strongly agree and 25% agree while 25% are neutral. 15% disagree and 10% of the employees strongly disagree that the recreation facilities provided by The company are sufficient.

Table-6 6) Do you feel that you are constantly upgrading your skills with the continuous growth in technology? Upgrading skills with the growth in technology ATTRIBUTES NUMBER PERCENTAGE S.A A N D. .D TOTAL 42 9 3 6 0 60 70 15 5 10 0 100 SOURCE OF DATA: QUESTIONNAIRE Inferences: When asked whether the employees are upgrading their skills with the change and development in technology. 70% strongly agreed. 5% were neutral and 10% of the employees disagreed that they are upgrading their technical skills and knowledge. 15% agreed.A S.

D TOTAL 42 12 3 3 0 60 70 20 5 5 0 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 70% of the employees strongly agree. 20 % agree while 5% of the employees are neutral and 5% disagree that scheduling work saves time and energy.A S.A A N D. .Table-7 7) Do you think that scheduling work saves time and energy? Scheduling work saves time and energy ATTRIBUTES NUMBER PERCENTAGE S.

D TOTAL 36 12 0 6 6 60 60 20 0 10 10 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 60% of the employees strongly agree.A A N D.A S. 20% agree and 10% of the employees disagree and 10% strongly disagree that they feel rundown and drained of physical energy due to the work pressure.Table-8 8) Do you feel run down and drained of physical or emotional energy due to work pressure? Rundown and drained of physical or emotional energy due to work pressure ATTRIBUTES NUMBER PERCENTAGE S. .

.Table-9 9) Do you feel that your boss supports and encourages you at work? Boss supports and encourages you.A A N D. 10% disagree and 10% of the employees strongly disagree that they receive total support and encouragement from their boss.A S. ATTRIBUTES NUMBER PERCENTAGE S.D TOTAL 42 0 6 6 6 60 70 0 10 10 10 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is clear that 70% of the employees strongly agree and 10% are neutral.

D TOTAL 36 9 12 3 0 60 60 15 20 5 0 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 60% of the employees strongly agree. 5% disagree that they have confidence to handle more responsibilities than what they do now. 15% agree while 20% are neutral.A A N D. .A S.Table-10 10) Do you have the confidence to handle more responsibility than what you do now? Confidence to handle more responsibilities ATTRIBUTES NUMBER PERCENTAGE S.

D TOTAL 12 30 6 6 6 60 20 50 10 10 10 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 20% of the employees strongly agree.Table-11 11) Do you feel you are given enough authority to execute your daily activities? Proper delegation of authority ATTRIBUTES NUMBER PERCENTAGE S. . 10% disagree and 10% of the employees strongly disagree that The company provides enough authorities to execute daily activities in the work place.A A N D. 50% agree while 10% are neutral.A S.

Table-12 12) Do you feel that your skills are being utilized appropriately by the organization? Appropriate utilization of skills ATTRIBUTES NUMBER PERCENTAGE S.35% disagreed and 10% strongly disagreed that their skills were utilized appropriately. . 10% agreed while 15% were neutral.A A N D.A S.D TOTAL 15 6 9 24 6 60 30 10 15 35 10 100 SOURCE OF DATA: QUESTIONNAIRE Inference: When asked whether their skills are utilized appropriately.30% of the employees strongly agree.

20% agree and 15% are neutral. 10% disagree and 5% of the employees strongly disagree that their role in the organization’s growth is note worthy.A S.D TOTAL 30 12 9 6 3 60 50 20 15 10 5 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 50% of the employees strongly agree. .A A N D.Table-13 13) Do you think that your role in the organization’s growth is note worthy? Role is note worthy ATTRIBUTES NUMBER PERCENTAGE S.

D TOTAL 0 6 3 6 39 60 PERCENTAGE 0 10 5 65 20 100 SOURCE OF DATA: QUESTIONNAIRE Inference: From the above table it is evident that 10% of the employees agree. They feel that they keep their personal life and professional life different.Table-14 14) Does your personal life affect your work? Personal life affect work life ATTRIBUTES NUMBER S. .A A N D.A S. 5% are neutral and 65% disagree and 20% strongly disagree that their personal life affect their work.

65% strongly agreed while 5% were neutral and 10% disagreed that they were able to balance both of them. .Table-15 15) Are you able to build a balance between work and personal life? Balance personal and work life ATTRIBUTES NUMBER PERCENTAGE S.A S.A A N D.D TOTAL 12 39 3 6 0 60 20 65 5 10 0 100 SOURCE OF DATA: QUESTIONNAIRE Inference: When asked whether the employees are able to balance their personal and professional life 20% agreed.


. journals. text books and websites.RESEARCH METHODOLOGY RATIONALE BEHIND THE STUDY The company is an enterprise molded by global aspirations. Apart from this data. This has always demanded a preparedness and long. The organization is a growing one and is in the growth stage of its life cycle. designed to assess the employees’ perception of the current HR practices and systems. The secondary data for the study was collected from magazines.term organizational vision that can encompass the turbulences and paradoxes of shifting terms and terrain's of business. procedures used in order to reduce the stress levels of the employees have been collected from the HR Department. The present study entitled ‘ A STUDY ON STRESS MANAGEMENT’ is aimed at finding the workforce stress levels and major stressors. The data regarding the policies. other information has been gathered by personal observation and interviews. The questionnaire was administered in random sample basis to the work force and was collected with in a week. The data was collected from both primary and secondary sources. The Primary data has been collected through a self-administered questionnaire. The questionnaire consists of 15 questions and the sample size is 60.

Most of the respondents feel relaxed when they speak to their friends and the others go for meditation. 4. music. Money and family are definitely sources of stress for the respondents. yoga. 8. The following are some suggestions which need to be looked into with immediate effect contributing to a decrease in the overall stress of the organization. anxiousness and irritation. 5. 1. The coping mechanisms followed by the respondents are said to be effective in their opinion. Achieving targets is the primary objective of the organization followed by employee satisfaction with good results and for more than 75% of employee’s goals compliment the organization goals. Majority of the respondents are comfortable with the present level of stress. Overall work is not a source of stress for the respondents. which need to be looked into. smoking. Majority of respondents work well even under stress. . SUGGESTIONS AND RECOMMENDATIONS According to the table there are a variety of stress factors in the organization. 2. At least 50% of the employees feel that the recreation facilities provided to them are inadequate and they require more facilities to beat stress. 1) Strongly agree 2) Agree 3) Neutral 4) Disagree 5) Strongly disagree Employees had to rate the questions on the scale from 1-5.. FINDINGS The study reveals that the overall impact of stress prevailing at The company was found to be less than 60% among the employees.These questions are designed in such a way that they can be calibrated on a scale. to cope with their stress. The major consequences of stress among the respondents are headache. 10. etc. The scale is a 5 point scale which has the following attributes. 3. 9. 6. 7.

cigarette. try to get 6-7 hrs of continuous sleep per day. 5) The structure of the organization should be of pyramid type i. 7) Manpower should be adequate to meet the workload.1) To beat stress due to workload I suggested that meditation and Yoga camps should be organized with the help of professionals frequently. 4) Each employee should be made aware of his responsibilities as well as his importance to the company.e the reporting authority should be one. The duration of the study might be a limitation because of which it was not possible to gather information about some remote methodologies. 2) The management should reconsider the roles and responsibilities of the employees and provide a vision of the growth opportunities as a factor of reassurance.  Interpersonal skill development  Time management. which will help them to build coping strategies and ease out their stress.  Positive outlook towards work/responsibilities.  Self analysis through personality type test. . 6) Performance appraisals should also consider KRA’s. employees facing stress are advised to attend stress management courses. so recruitment should be a continuous process. As a remedy for the above said. is not an answer to stress. 3) Planning is a continuous process and should be done well in advance and last minute changes should be minimized to avoid stress on the workers. 8) Person facing stress at the organizational level leads to a lot of psychological problems. 9) At the individual level the employees could practice a relaxing holiday. coffee. The stress management courses comprises of a package program consisting of:  Relaxation. The personnel bias of the respondents might have been an impact on the data collected due to the respondents reluctance to answer the questions. realize the excessive use of tea. LIMITATIONS OF THE STUDY The study is limited to a small sample of 60 employee’s both at executive and staff level.

stimulate creativity and encourage diligence in one’s work. The cost of stress is very expensive because it affects the individual. CONCLUSION “Stress manifests itself physically. it lies within and not outside. We need solutions that can manage stress at all levels of the body. APPENDIX ARE YOU STRESSED? . mental emotional. mentally and emotionally. Today. The commitment of the organization and the individual are very important factors in managing stress effectively. mind and emotions. or others only resort to meditation. Stress is an inevitable part of one’s life and cannot be avoided.” An individual’s success or failure in controlling stress depends on his physical and psychological strength. attitudinal and lifestyle. Often. Excessively high levels of stress can overload and break down a person’s physical and mental system. it will create a lot of positive energy to achieve the task. Moderate levels of stress increased effort. many turn to physical exercises as a coping mechanism. The confidentiality aspect of the organization may play a spoil sport in some aspects. is one of the most productive techniques of stress management as it deals with stress on various planes – physical. the organization and the society at large. For example. If he faces stress with positive attitude. What can how ever be avoided is the negative reaction to stress. Yoga. thus having a holistic approach. it is growing fast as the most popular tool for stress management in the corporate world and elsewhere. These are piecemeal techniques and are not complete solutions. we try to tackle it at only one plane and fail to find relief.The duration of the study might be a limitation because of which it was not possible to gather the information about some remote methodologies. by nature.

Disagree E. Neutral D. Neutral D. GENERAL INFORMATION: Name: Designation: Department: 1. Strongly Disagree 5. DO YOU THINK THE MEDICAL AND ACCIDENTAL BENEFITS PROVI DED BY THE COMPANY ARE SUFFICIENT? A. A. Neutral D. Agree C.IF YES PLEASE ANSWER THIS QUESTIONNAIRE. Strongly Agree B. Disagree E. Strongly Agree B. Strongly Agree B. A. Disagree E. Disagree E. This is for academic purpose ONLY and will be kept strictly confidential. Agree C. Neutral D. Disagree E. Sex: Date of birth/ Age: Date of joining: DO YOU FEEL THAT YOUR WORK HOURS ARE APPROPRIATE? Strongly Agree B. Strongly Disagree 9. This is a small questionnaire to know your views on Work Related Stress. A. Neutral D. DO YOU FEEL THAT YOU ARE CONSTANTLY UPGRADING YOUR SKILLS WITH THE CONTINUOUS GROWTH IN TECHNOLOGY? A. Strongly Disagree 10. Strongly Disagree 4. Agree C. ACCORDING TO YOU ARE YOU BEING PAID WHAT YOU DESERVE? Strongly Agree B. Disagree E. Neutral D. Strongly Disagree 2. Disagree E. Agree C. Strongly Agree B. Neutral D. DO YOU THINK SCHEDULING WORK SAVES TIME AND ENERGY? Strongly Agree B. Agree C. Agree C. Strongly Disagree 8. Strongly Disagree 7. Neutral D. Strongly Agree B. DO YOU FEEL THAT OFFICE ENVIRONMENT IS CONGENIAL TO WORK COMFORTABLY? A. Agree C. Disagree E. Agree C. Strongly Disagree . Neutral D. Agree C. Agree C. Strongly Agree B. Strongly Disagree 3. Neutral D. Strongly Agree B. DO YOU FEEL RUN DOWN AND DRAINED OF PHYSICAL OR EMOTIONAL ENERGY DUE TO WORK PRESSURE? A. Disagree E. DO YOU FEEL THAT YOUR BOSS SUPPORTS AND ENCOURAGES YOU AT WORK? A. Strongly Disagree 6. DO YOU HAVE THE CONFIDENCE TO HANDLE MORE RESPONSIBILITIES THAN WHAT YOU DO NOW? A. DO YOU THINK THE RECREATION FACILITIES PROVIDED BY THE COMPANY ARE SUFFICIENT? A. Disagree E.

Agree C. Disagree E. DO YOU THINK THAT YOUR ROLE IN THE ORGANISATIONS GROWTH IS NOTE WORTHY? A. Disagree E. What steps have you taken to reduce stress at your work place? 3. Agree C. What does stress mean to you? 2. Neutral D. Strongly Agree B. Do you feel the policies of your company cause stress among the employees? 11. DO YOU FEEL THAT YOU ARE GIVEN ENOUGH AUTHORITY TO EXECUTE Strongly Agree B. What steps have you taken to know the prevailing conditions of the employees? 6. DO YOU FEEL THAT YOUR SKILLS ARE BEING UTILISED APPROPRIATELY BY THE ORGANISATION? A. Do you face similar stress conditions that your employees face at work? What do you do to reduce such conditions? 7. Strongly Disagree 13. Neutral D. Have you noticed stress warning signs in your company? Example: Mood and behavior changes Health complaints Absenteeism Indecisiveness Reduced performance Deteriorating relationships If yes. Strongly Disagree 12.11. Strongly Agree B. Agree C. Strongly Disagree 14. Disagree E. What steps have been implemented to improve working conditions of the employees? 4. Neutral D. Agree C. A. Disagree E. What is the severity level of importance you consider for the welfare of your employees where 1 being the lowest and 9 being the highest? 8. Strongly Disagree 15. Does stress at work affect your output? 10. Strongly Disagree OPEN ENDED QUESTIONNAIRE 1. Do your employees approach you with their issues and do you resolve them? Justify. DOES YOUR WORK LIFE AFFECT YOUR PERSONAL LIFE? Strongly Agree B. Strongly Agree B. Disagree E. Do you feel that leadership styles cause stress among the employees? 12. why? What have you done in such situations? . Do your employees face any physical or emotional ailments in common? What steps have you taken to avoid this? 13. Neutral D. Agree C. Neutral D. Do you feel that the existing manpower is enough to meet the work demands in your organization? 9. ARE YOU ABLE TO BUILD A BALANCE BETWEEN WORK LIFE AND PERSONAL LIFE? A. 5. A.

mindstool.stress. Did you ever feel that the employees in your company have “TOO MANY HATS TO WEAR”? 15. Have you ever organized brain storming sessions/ training sessions among your employees? BIBLIOGRAPHY BOOKS OF REFERENCE: AUTHOR PESTONJEE D.14.M FRED LUTHANS TIM HINDLE TITLE OF THE BOOK : “STRESS AND COPING THE INDIAN EXPERIENCE” Sage publications Indian Ltd.com www.com www. : “ORGANIZATION BEHAVIOUR” : “REDUCING STRESS” MAGAZINES AND JOURNALS BUSINESS WORLD OSMANIA JOURNAL OF MANAGEMENT WEBSITES www.yogaincorp.com .

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