Timothy Whalley Resume

RESUME TIMOTHY WHALLEY

Biography TIMOTHY WHALLEY ADDRESS 22 Woodlands Drive Somerville VIC 3912 TELEPHONE 0431 601 906 (03) 5977 8225 E-MAIL timothy.j.whalley@gmail.com WEBSITE http://timothywhalley.com Please click the link or insert into your browser. Site hosts additional information including project portfolios, professional awards and travel experience.

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RESUME TIMOTHY WHALLEY

Education

Monash University, Caulfield, Victoria Currently studying (Complete June 2011) Bachelor of Business, Majoring in Marketing & Management. Distinction average maintained during course. Flinders Christian Community College VCE year 12 - 2006

Professional Development Action Coach Business Coaching Course January 2010 to May 2010 Computer Literacy Mac OS X & Windows Microsoft Office & Mac I-Work Customer Relationship Management (CRM) software Dual Citizenship

Australian European

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Employment History John Holland Regional Rail Link - Package C June 2011 Current Position: Intern Regional Rail Link is a major civil rail construction project in Melbournes West jointly funded by the state and federal government. Package C represents a 7.5 Km section of the rail line from Footscray to Sunshine. Responsibilities & Achievements Co-ordinating project overview presentation for key stakeholders including the RRL authority. Prepared social media plan for stakeholder and community engagement. Developed key insight into local communities with in the project area.

Shade Sail Services ABN: 34 885 357 400 April 2008 June 2011 Position: Director Shade Sail Services was registered and commenced business April 2008 undertaking specialist cleaning and maintenance services for shade sails and structures. Responsibilities & Achievements Turn over of $400K plus for current financial year. Expansion and management of a diverse client base including; o o o o o o Residential Customers Monash Shire Council Deakin University CSIRO Trios Tabaret Sports and Entertainment Centre 42 Shade Manufacturers

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Employment History Consultation, design and installation of shade structure projects up to $100K Designed and implemented Google direct marketing process. Implementation of Sales-Force CRM Management of employees

Design and construction of company website. Design of commercial point of sale and residential brochures. Connex Trains Melbourne Compensations Department January 2007 April 2007 Position: Team Leader Role Circumstances Compensation is awarded in the form of a weekly ticket to all rail customers who hold a yearly or monthly ticket during a month in which on-time running drops below a threshold set in the contract between the rail operator and the Victorian Government. Role Responsibilities & Achievements Re-designed compensation process and operations manual to ensured system could deal with fluctuations in claim volumes. Coordinated expansion of team after on-time running dropped below the threshold. Provided induction training for new staff in compensation process. Responsible for $100K plus in rail tickets over the period. Conducted audits of data and prepared audit reports.

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Employment History Middlesbrough Road-Rail Separation January February 2007 Position: Customer Service Representative Role Circumstances This project involved the separation of the Belgrave line and Middlesborough Road. The $66 million project involved many complexities and earned the builder John Holland several industry awards. During project, all train services were replaced with buses. Role Responsibilities & Achievements Provision of customer service, including customer queries and processing of complaints during disruptions.

Member of a 20 person customer services team for the project, reporting to senior rail officials. Monitored passenger numbers flows and provided suggestions to project management on safety improvements.

Referees

Available upon request

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