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Asian Business School
[Market mix of Samsung India ltd]
This Report was completed in partial fulfillment of the Degree Master of Business Administration Punjab Technical University Asian Business School
SUBMITTED TO Sachin Srivastava
SUBMITTED BY Vikas Arya MBA 2nd Sem
One of the most pleasant aspects of writing an acknowledgement is the opportunity to thank all those who have contributed to it. Unfortunately, the list of expression of gratitude- no matter how extensive- is always incomplete and inadequate. This acknowledgement is no exception. First of all, I wish to express my sincere gratitude to Mrs. Latika Sahni (Dean) ABS, Filmcity, Noida, for giving me opportunity to do research under her profound guidance. Because of her inspiring guidance, motivation, positive criticism, continuous encouragement and untiring supervision this work could be brought to its present shape. I would like to thank all of them who in one way or the other have helped me.
This is to certify that the project work done, entitled “Market mix of Samsung India ltd” is a bonafide work carried out by and under our supervision and guidance. The project report is submitted towards the partial fulfillment of full time Master of Business Administration Degree.
This work has not been submitted anywhere else for any other degree/diploma.
Table of Content
ACKNOWLEDGEMENT CERTIFICATE INTRODUCTION ABOUT THE COMPANY SAMSUNG INDIA LTD COMPANY NAME AND LOGO REVIEW OF LITERATURE (MARKLET MIX) PRODUCT OF SAMSUNG ELECTRONICS STP BY FOUR P TSST COMPETITORS AWARDS BRAND POWER SOCIAL CONTRIBUTIONS R&D @ SAMSUNG VISION INSPIRE THE WORLD, CREATE THE FUTURE VALUES 1 2 4 6 11 14 15 16 27 34 36 38 39 40 42 43 44 45
we would like to know the strategies that help us to beat our competitors. Targeting and Positioning of Samsung products. OBJECTIVE OF THE STUDY: 1. To know the present status of the competitors of Samsung India ltd. To analyze the different market for different products. 4. To analyze the Segmenting. 3. To analyze the market mix of Samsung Electronics.CONCLUSION 46 INTRODUCTION STATEMENT OF THE PROBLEM: “TO STUDY THE MARKET MIX OF SAMSUNG INDIA LTD” In this market. 5|Page . 2. which is full of competitors. This study helps us to know could we overcome our competitors with regards to ‘Four P’s’ and ‘STP’ of our products.
To know deeply about the company. and promotion.” A planned mix of the controllable elements of a product's marketing plan commonly termed as 4Ps: product. This study helps us to know we can overcome our competitors with regards to advertisement and market mix. this study is focused on College students. Due to time and a resources constraint.5. price. To know about the competitors of the company. OPERATIONAL DEFINITIONS: The definition committee of the American Marketing Association has defined market mix as.” 6|Page . 6. SCOPE OF THE STUDY: The study is conducted with respect to Samsung India ltd. place.
South Korea Worldwide CEO: Choi Gee-Sung Chairman: Lee Kun-hee US$ 179.About the Company SAMSUNG Type Public Korean Consumer electronics Telecommunication Semiconductor Founded Headquarters Area served Key people Revenue Net income Total assets Owner(s) 1969 Samsung Town.33 billion (2009) US$ 101.07%.57%. 7|Page Industry Treasury Stocks of Samsung Electronics .64 billion (2009) Lee Kun-hee & Affiliates 17. Seoul.4 billion (2009) US$ 8. 13.
Samsung Electronics was founded in 1969 in Daegu. In the TV segment. South Korea. the parent group entered the electronic business as late as in 1969 when it created under its wings an electronic component subsidiary. refrigerators. In 1988. With the Galaxy S model. Headquartered in Samsung Town.National Pension Service 5. it merged with Samsung Semiconductor & Communications. It was a decision made after considering the fast-growing domestic demand for electronic goods.com of September 31.000 employees.800 (2009) Samsung Group samsung. which is expected to continue in 2011 and beyond. originally manufacturing electronic appliances such as TVs. It is the flagship subsidiary of the Samsung Group. With assembly plants and sales networks in 65 countries across the world) has as many as 200. the company has kept the leading position for eight years in a row. For the four years since 2006. In 2009. air conditioners and washers. 2009) Samsung Electronics is a Korean company. South Korea as Samsung Electric Industries. Samsung released the Android powered Samsung Galaxy Tablet. Seoul. Samsung’s market position is dominant. Samsung’s Smartphone lineup has retained the second-best slot in the world market for some time. calculators. By 1981. the company took the position of the world’s biggest IT maker by surpassing the previous leader Hewlett-Packard. the company had manufactured over 10 million black and white TVs. the company has been in the top spot in terms of the number of TVs sold.90% (as Employees Parent Website 187. In competition to Apple's iPad tablet. In the global LCD panel market. It is noteworthy that Samsung Electronics has grown in leaps and bounds in a business notorious for cyclical fluctuations. Some of the most popular items produced by Samsung include LED-backlit LCD TVs and Galaxy S mobile phones. Founded in 1938 as a food processing and textile purveyor. 8|Page . Its sales revenue in the areas of LCD and LED displays and computer chips is number one in the world.
4 billion with payment of 45.5 million and the rest will be paid in Cash. On April 2011. an electronic switching system producer. it expanded into the semiconductor business by acquiring Korea Semiconductor. Samsung emerged as a global corporation.6 percent of shares) with value of $687. On 2009 and 2010. dubbed the “Tokyo declaration. AU Optronics. Elpida Memory (Hitachi and NEC) and Micron Technology.2 million of (Samsung-Seagate) shares (9. In February 1983. And only one year after the declaration did Samsung became the third company in the world that developed the 64k DRAM after the United States and Japanese predecessors. 9|Page . one of the first chip-making facilities in the country at the time. the company has become more powerful: While most other high-tech companies were hit by cash-flow problems after the crisis. It was soon followed by the 1980 acquisition of Korea Telecommunications. Chunghwa Picture Tubes and HannStar Display) of a price fixing scheme. it posted more than 5-percent net earnings when 16 large conglomerates out of 30 top companies of the nation went out of business in the wake of the unprecedented crisis. In December 2010. Samsung could avoid financial difficulties by broad-based structural reforms. Although Samsung Electronics was already one of the biggest companies in Korea as early as the 1990s. For four consecutive years from 2000 to 2003. After the crisis subsided. to manufacture electric home appliances and audio-visual devices. Samsung Electronics Co. have sold their HDD commercial operation to Seagate Technology for about $1. The EU granted immunity to Samsung Electronics for its part in informing on other members (LG Display. Since the onset of the 1997 Asian financial crisis. In 1974. The march from then onward as the pioneer in the memory chip-making industry has continued to this day for almost three decades. the US and EU fined Samsung Electronics with 8 other memory chip makers for its part in a price fixing scheme from 1999 to 2002. Chimei InnoLux. Samsung’s founder Lee Byung-chull made an epoch-making announcement. the Samsung Group established in 1970 another subsidiary Samsung-NEC jointly with Japan’s NEC Corp. Other companies fined included Infineon Technologies. it now is by far the most important company with unrivaled influence on the economy through a large network of supplier and partner companies as well as through its own revenue-generating power.” that his company would enter the DRAM (dynamic random access memory) business.Just one year after its founding.
Since returning from a mini retirement in March 2010. Business Week also ranked Samsung as 20th in innovation. “Samsung Electronics’ future is not guaranteed because most of our flagship products will be obsolete in 10 years from now. Samsung overtook Siemens of Germany and Hewlett-Packard of the USA with a revenue of $117. making it the world's second-largest mobile phone maker. In January 2007. Lee said. Samsung has spent enormous sums on marketing and branding. In 2007. But now it is outperforming major Japanese electronics makers in many categories: in terms of global market share. the company devised in 1996 a plan to sponsor major sporting events. In 2009. was one of the world’s most valuable 10 | P a g e . it is No.” Global consumers’ brand recognition of Samsung Electronics has increased steadily: According to the top-100 brand list compiled by Millward Brown. the British brand consultancy. The semiconductor division of Samsung Electronics is the world's largest memory chip and second largest semiconductor manufacturer worldwide.Growth Only ten years ago. Samsung Electronics' handset division overtook American rival Motorola. 2 in mobile handsets. 1 in flat-panel TVs and memory chips. Samsung. This has been the case for DRAM and SRAM for over a decade. Brand Finance ranked the company as the number 1 global brand in electronics.1 spot as the world's largest technology company. it is one of the top suppliers in other home appliances. Samsung surpassed Japanese rival Sony for the first time to become the world's largest and most popular consumer electronics brand as measured by Interbrand. As part of fulfilling this strategy.4 billion to take the No. Despite being a giant in the global technology business with enviable growth. Samsung —and its chairman Lee Kun-hee—is famous for fretting over its future and coming crisis. Business Week rated Samsung as 20th on its list of global brands. Samsung is No. 2nd in the electronics industry. In 2006. ranked at 68th on its list. Mr. Samsung today is the name that almost always appears in many big games. It succeeded in becoming an official sponsor for the 1998 Nagano Winter Olympics. In 2005. To become the top brand in the electronics business. Samsung’s only goal was to catch up with Japanese rivals.
social responsibility. reflects survey results collected from consumers in 24 different countries for global 600 large corporations in terms of annual revenue and its GDP share in respective countries.1 billion. Forbes said that Samsung’s brand value was as much as $12. weekly magazine and Boston Consulting Group since 2005. Its brand value. While survey answers take an 80-percent weight to the compilation of the ranking. corporate governance.brands whose growth has been most pronounced during the 2009-2010 period. compiled by the U. Samsung took the 33rd place in the “World’s Most Valuable Brands 2010” list made public by the Forbes magazine.S. work conditions. In order to cement its leadership in the areas of memory chip and TV production. Samsung has invested aggressively in research and development.S. Meanwhile. collated jointly by the U. 11 | P a g e . a large advancement from the previous year’s 74th. In the 2010 Business Week innovation ranking. The company currently has 24 R&D centers around the world. a five-notch increase from the previous year’s 16th. grew by 80 percent. is based on answers to innovation-related survey questions asked to executives of global corporations. leadership. respectively. This ranking.8 billion with an average sale revenue growth rate of 17 percent for the past three years. Samsung was also ranked 11th in the “50 Most Innovative Companies 2010” list put out by Business Week. estimated at as much as US$1. followed by Microsoft. which gained one notch from 2009’s fourth place. the remaining 20 percent is accounted for by annual share appreciation (10%) and three-year average sales revenue and profit margin (5% each). Samsung was placed at 22nd. Apple Computer and Google retained the leading positions as in the 2009 list. In the “World’s Most Reputable Companies 2010” ranking published by Reputation Institute of the United States. consulting company since 2006. The ranking. The respondents answer questions in seven categories including products and services. innovativeness. Samsung had emphasized innovation in its management strategy since the early 2000s and it again highlighted innovation as part of core strategies when it announced the Vision 2020 in which the company set an ambitious goal of reaching the $400-billion sales revenue within 10 years. and financial performance.
looks after the Samsung business in Nepal. near Delhi. President & CEO. In November 2007. Mobile phones. Samsung 'Made in India' products like color Televisions. Samsung commenced the manufacture of color televisions and LCD televisions at its state–of-theart manufacturing facility at Sriperumbudur. Mobile phones and Refrigerators are being exported to Middle East.SAMSUNG INDIA LTD Samsung India is the hub for Samsung's South West Asia Regional operations. CIS and SAARC countries from its Noida manufacturing complex. Maldives and Bhutan besides India. The Company is also manufacturing fully automatic front loading washing machines at its Sriperumbudur facility SISO 12 | P a g e . Refrigerators and Washing Machines is located at Noida. under the leadership of Mr. Bangladesh. Headquartered in New Delhi. Sri Lanka. The South West Asia Headquarters. Samsung India which commenced its operations in India in December 1995 enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country. J S Shin. Tamil Nadu. The Samsung manufacturing complex housing manufacturing facilities for color Televisions. Samsung India has widespread network of sales offices all over the country .
Digital and Semi-conductor in India where these domains have almost become revolutions. head quartered in Bangalore with ambitious plans of expanding its operation by 2 to 3 times by the year 2010.Samsung Electronics India Software Operations (SISO) is one of the eleven Research & Development centers of Samsung Electronics Co. the organization has executed close to 300 projects and has been accredited with the highest software quality certification of CMM Level 5 and ISO 9002. Ltd. Quite a synergy prevails between product development and software services initiatives and the entire system is backed by robust development and computing infrastructure. With its inception dating back to February 1996. In the early 1990s. south of Seoul. and. SISO also practices Six Sigma as a management methodology to facilitate innovation and increased productivity. today it has grown in magnitude and proportions as a center of excellence in research and software development encompassing a wide range of technology domains. With about a decade of existence. SISO also displays a high degree of efficacy in the creation and protection of Intellectual Property. As a captive entity of Samsung Electronics. SISO contributes to the different technologies in Wireless. In its high-rise headquarters in Kangnam. Networking. housed in the IT hub of India. SISO prides in its ability to work in some of the cutting edge technologies that its parent organization ventures into. Design Behind Samsung’s rapid rise there lies design power. Bangalore. SISO´s business processes have been extensively automated with a vision of making it a completely paperless office in the near future. SISO currently houses some 1000 intellects involved in stupendous research and development activities and parallely the organization also revels in making software backed by leading edge technologies in sync with ever-changing lifestyles. the firm began emphasizing the importance of design in its products. Convergence. introducing global technologies customized for the Indian requirements. it locates the corporate design center in which more than 900 13 | P a g e .. to leverage on their core competencies. With an objective to spearhead Samsung´s initiatives in India. SISO today is a Private Limited Company. SISO also works with some of the best organizations in software and technology in India. as a liaison office.
It then maps out new design plans during the second year. it has won as many as 210 awards from internationally prestigious design institutions. In the beginning. Korea had for so long been considered a backwater for design excellence. “side-by-side” refrigerator. and laser printer toner. followed by product strategies. There is compelling reason for Samsung’s rise as a design powerhouse. there were only two designers in the whole company. it scrutinizes all the design trends of the world. full-touch screen phone. it received the iF (International Forum) and IDEA design awards. the German company selected a total of 42 products in the areas of home appliance.full-time designers are housed. and industrial design. Samsung won the awards in five categories including external hard disk. compact digital camera. Samsung overhauls its design in every two years. In 2010. The iF Material Awards are given by the International Forum Design GmbH of Hannover. as well as in Seoul. especially compared to the Japanese counterparts famous for churning out eye-catching gadgets. Samsung won the Gold Award for five of its products including the external hard disk drive. whose number rose to 510 in 2005. For the first year. one of the world’s most prestigious design awards for design materials and process technologies. For example. In the 2010 iF Material Awards. furniture. 14 | P a g e . The professional designers working in these centers constantly monitor latest design trends in their cities while scanning cultural and lifestyle changes. Samsung’s effort to improve design paid off: since 2006. Samsung was the winner in eight categories in the 2009 IDEA awards. the company that received the most awards. Samsung established as many as seven design centers in the world’s major cities including Milan and London.
15 | P a g e . It also stands for social responsibility as a corporate citizen. a company official explained. the symbol of the universe and the world stage. meaning that it foretells success. The corporate name has auspicious meaning in it. The openings on both ends of the ellipse where the letters “S” and “G” are located are intended to illustrate the company’s open-mindedness and the desire to communicate with the world. which are precisely what the company wishes to accomplish with its customers.Corporate name and logo Samsung Electronics’ corporate name “Samsung” comes from the word “three stars” that shine brightly. Samsung’s logo design emphasizes flexibility and simplicity while conveying a dynamic and innovative image through the ellipse. The blue color symbolizes stability and reliability. The basic color in the logo is blue. excellence in customer service through technology. The English rendering is a visual expression of its core corporate vision. The hanja character “Sam” has the double meaning of three and strong while “sung” connotes “star” and “bright” (or “shining”). the color that Samsung has had used in its logos for years.
As stated in “Management of a Sales Force” by Rosann L.” as explained on the site netmba. He started teaching the term to many after he himself learned about it with an associate of his. but a guideline to reference back to when implementing the price. and at other times invents new ingredients no one else has tried. including." The term became popular in the article written by Niel Borden called. but there are other components not already mentioned on the Wikipedia site. planning. product. who sometimes follows recipes prepared by others. promotion) forms the entire promotional campaign.com. distribution. Stanton. branding. Spiro. James Culliton.REVIEW OF LITERATURE MARKET MIX: The term "marketing mix" was coined in 1953 by Neil Borden in his American Marketing Association presidential address. and distribution. However. The marketing mix is not only an important concept. The marketing mix is a broad concept which includes several aspects of marketing which all inquire to obtain a similar goal of creating awareness and customer loyalty. sometimes prepares his own recipe as he goes along. product. The marketing mix (price. Those are the four main ingredients of the marketing mix. sometimes adapts a recipe from immediately available ingredients. who in 1948 described the role of the marketing manager as a "mixer of ingredients". Gregory A. “when these are effectively blended. Rich. they form a marketing program that provides want-satisfying goods and services for the company’s market. this was actually a reformulation of an earlier idea by his associate. promotion. William J. 16 | P a g e . “The Concept of the Marketing Mix.
17 | P a g e . “Samsung cemented its leading position by taking a 35-percent market share. Extrapolating this trend to the future. According to market research firm Gartner. In 2009. Jerome McCarthy. servicing.5 percent. advertising.]Another market researcher IC Insights predicted that Samsung would become the world’s biggest semiconductor chip supplier by 2014 when it surpasses Intel. proposed a Four P classification in 1960. Samsung has kept the title of the world’s largest memory chip maker. Gartner analysts said in their report. A prominent marketer. said Gartner. It succeeded in 2010 in mass-producing 30 nm-class DRAMs and 20 nmclass NAND flashes. during the second quarter of 2010 Samsung Electronics took the top position in the DRAM segment due to brisk sales of the item on the world market. PRODUCTS OF SAMSUNG ELECTRONICS Semiconductors For more than 20 years since 1993. All the other suppliers had minimal change in their shares. and Micron. and physical handling. For the ten-year period from 1999 to 2009. distribution channels. which has seen wide use. but that differential narrowed to only 21 percent during the second quarter of 2010. Samsung’s compound annual growth rate (or CAGR) has been 13. it began a strategy of “Green Memory” by which it increased the global DRAM market share to 33 percent. display. E.4 percent.packaging.” Samsung took the top slot in the ranking. personal selling. IC Insights also said that Intel’s 2009 sales revenue had been 52 percent higher than that for Samsung. estimated IC Insights. followed by Hynix. Samsung will be able to catch up with Intel by the year 2014. compared with that for Intel paltry 3. but missing some vital pieces of information which will allow individuals to gain a better understanding and implement a more effective marketing mix. It also started mass-producing 30 nm-classes NAND flash memories in the same year whose world share rose as high as 42 percent. both of which were the first time in the world. All in all the current description of the marketing mix is accurate. Elpida.
9 millimeters (0. plasma displays. OLED displays Slimmer panels Samsung Electronics’ TVs and display products have undergone a race toward everslimmer panels. Samsung had begun investment in the foundry business since 2006 and now positioned it as one of the strategic pillars for semiconductor growth.15 inch). In 2009. This is about a twelfth of the conventional LCD panel whose thickness is approximately 50 millimeters (1.Another hitherto not-well-publicized area where Samsung had significant business in for years is the foundry segment. Dubbed the “Needle Slim.97 inches). the company succeeded in developing the super-slim panel for 40-inch LED TVs. with the thickness of 3.” the panel is as thick (or thin) as two coins put together. 18 | P a g e . Hard drives Digital display: LCD displays. LED displays.
According to DisplaySearch.1-inch laptops (1. and 5000:1 contrast ratio. it sold as many as 31 million flat-panel TVs. Samsung broke the 10-millimeter barrier by introducing the 10-mm thick 40-inch LCD TV panel. the biggest factor in reducing the panel thickness was the LED backlight. Samsung has taken the top spot in the world TV market. maintaining the top position for four consecutive years in terms of world market share. Samsung could maintain the performance as before. projectors Televisions For years in a row. Samsung is leading the industry by developing panels for 24-inch LCD monitors (3.9-mm panel. In 2009. 19 | P a g e . In early 2010.S.5 mm) and 12. home cinema systems. DVD players.While reducing the thickness substantially. including full HD resolution. the company had set the year’s sales goal at 39 million units (including 10-million LED TVs). market research and consulting firm. Home electronics: TVs. the U.2 percent of the market. 120 Hz refresh rate. Samsung is forecast to take a 27-percent share for the global TV market in the second quarter of 2010 while LG Electronics accounts for 26. followed in October 2008 by the world’s first 7. with the launch of best-selling items. settop boxes. In October 2007. They are optimistic that their company could cut TV width by 40 percent within two years from now. According to Samsung officials. The market researcher predicted that Samsung’s leadership would continue in 2011.64 mm). Blu-ray players.
In 2009 alone. the super-slim LED TV has thus far been sold as many as 2. This company is developing new LED TV models too. better models.Samsung Electronics is creating a new market by introducing the “Finger-Slim” LED TV. and the “Finger-Slim” in 2009. publications and retailers as the best TV of the year. Samsung outstrips them by consistently introducing new.K. After expanding its TV lineups. U. which brightens the future prospect. As rivals are jumping on the bandwagon. Samsung TVs were selected in major U. In 2009. followed by the 2007 Bordeaux model. the new 3D TV is expected to lead the market for years to come. Today the company offers the full line of TVs. Combining LED features with 3D functionality. 20 | P a g e . at many price point. Launched in March 2009. The company retained the leading position by successfully selling more than 1 million 3D TVs as of August 2010. the 2008 “Crystal Rose” line. it was sold more than 2 million units. For example. Samsung showcased the new TV in the International Consumer Electronics Show (CES 2010) held in Las Vegas early this year. One of the new products to watch is the full HD 3D LED TV that was launched the first time in March 2010. Samsung’s LED TV 7000 series was the winner of the “Gadget Awards 2009” by T3.’s most prestigious electronics magazine.6 million units. Samsung has led the flat-panel TV market for the past five years with the 2006 introduction of its “Bordeaux” line.K. Samsung became the industry-first 10-million-seller challenge.
and 3D glasses. 3D Blu-ray play. Samsung started marketing the 3D TV while unveiling the upgraded Internet@TV. The company is trying offer the 3D content streaming service on its 3D TVs. energy efficiency and connectivity. including 3D TV. It also debuted the 3D Home Theater (HT-C6950W) that allows the user to enjoy 3D image and surround sound at the same time. Just like iTunes store. Samsung is also developing a new “Smart LED TV” from which consumers can download applications as well as view Internet content. 3D experience Samsung sold more than 1 million 3D TVs within six months of its launch. in addition to existing services such as news. In 2008. stock market. Samsung Apps. In 2010. This is the figure close to what many market researchers forecast for the year’s worldwide 3D TV sales (1. which offers free (or for-fee) download of applications from its Samsung Apps store. the Samsung 3D TV aims to allow the user to connect to its own online store. followed in 2009 by a whole new Internet@TV. With the launch of 3D Home Theater. and movies.23 million units). and download applications on the user’s hard disk drive. 3D content. weather. the company launched the Power Infolink service.The T3 magazine in its news article on “ten reasons why you should buy Samsung LED TV” listed as the reasons superior picture quality. YouTube videos. slim design. 21 | P a g e . Samsung became the first company in the industry to have the full line of 3D offerings. Smart TVs and apps Samsung has introduced the Internet TV in 2007 that enabled the audience to receive information from the Internet while at the same time watching conventional TV programming.
22 | P a g e .Samsung Apps will provide for-fee premium services starting the latter half of 2010. Samsung plans to offer family-oriented applications such as health care programs and digital picture frames as well as games. followed early next year by the same services in Europe. beginning in Korea and the United States. The services will be custom-tailored for each region’s culture.
which believed to disable the SamyGO project.. Also placed web browser right into TV with mouse and keyboard support and many more applications. and later supported A and C series TV's also.SamyGO community created at 2009 for hacking Samsung B series TV firmwares. and cameras. enabling PVR functionality of TV. under GPLv2 license and deployed new applications like a tool increasing subtitle size and changing its color. But hackers find workarounds for those new restricted firmwares. work around for DLNA problems by playing movies from SAMBA and NFS shares support etc. enabling internal video player on low end models. computers. Samsung expects that Samsung Apps would ultimately become a multi-device application store attracting users of all kinds of electronic device such as mobile phones.The UK consumers association (Which?) writeup of the latest model in 2011 was highly complementary of the picture quality. The company also reckons that its Smart TV will be the future home entertainment hub. 23 | P a g e .. supporting DTS codec on B Series TVs. Samsung started to release restricted firmware updates starting from Feb 2010 for fixing security issues those used by SamyGO community and disabled firmware downgrade option from TV menus.
It sold more than 1 million units within the first 45 days of in the US alone. Samsung’s I9000 Galaxy S and S8500 Wave Smartphones were the winners of the 2010 European EISA Awards in the Smartphone and social media phone categories.2%. which many consider a direct competitor of Apple's popular iPhone. It was initially launched in Singapore. giving it a global marketshare of 22% trailing Nokia by 12%. Samsung’s flagship mobile handset line is the Galaxy S. Malaysia and South Korea in June 2010 followed by US variants called Vibrant and Captivate in July and Epic and Fascinate in August and September.Mobile phones Samsung Electronics sold 235 million mobile handsets in the year 2009. The share in the United States has doubled in the second quarter of the year from the previous quarter. At the end of Q3 2010 Samsung had surpassed the 70 million unit mark in shipped phones. Samsung’s 2010 Smartphone shares worldwide are rising rapidly. Overall. and environmentally friendly phones. Following the success of its “Anycall” brand mobile phones in Korea. In 24 | P a g e . full-touch screen phones. corresponding to a market share of 20. The I9000 Galaxy S was recognized for its superior-quality screen and excellent connectivity while the S8500 Wave for its Bada operating system with unparalleled social networking and location-based services. the company introduced numerous mobile handset models including premium phones. Samsung sold 280 million mobile phones in 2010.
as well as new steam microwave ovens and “robot” vacuum cleaners. air-conditioners. Linux-based LiMo. RIM. While many other handset makers tend to focus on supporting one (or at most two) operating system. The company set the sales goal of the 2010 yearend at 20 million units. and Samsung’s proprietary Bada. European. Samsung has kept supporting a wide range of operating systems in the market. In the North American. Zipel-brand side-by-side and kimchi refrigerators. and Russian markets. Samsung faces challenges in the phone market. An alliance of Chinese low wage and Taiwanese technology is catching up closely. Samsung’s sales revenue rose 27 percent from the previous year. Although the Galaxy S adopts Google Android as the primary operating system. the year of worldwide recession due to the 2008 global credit crisis. a 173percent increase from the same period last year. and Samsung is working to maintain its top position. it also supports other competing operating systems such as Symbian. washing machines. the biggest increase in the industry. Samsung employs a two-pronged strategy to emphasize its premium image for affluent consumers 25 | P a g e . Smartphone makers such as Apple. and HTC are busy coming up with new models. In the home market. Home appliances In 2009. Samsung held the leading position thanks to strong sales of its flagship items. In a market clearly split into two extremes of up market and budget categories. it solidified its image as a premier home appliance maker by selling so many refrigerators.the second quarter the company shipped as many as 3 million Smartphones. Microsoft Windows Phone.
netbook N210. one of the next-generation strategic areas. Samsung was first or second place in the world. 26 | P a g e . the world’s smallest mono-laser printer ML-1660. Samsung was ranked second in the world in the area of letter-size (A4) laser printers. Samsung introduced a host of new products including a premium mini-laptop computer N310 and slim-sized laptop X420. In other segments such as mono-laser printers. Samsung introduced many new products boasting energy efficiency and ecofriendliness. multifunction printers. In 2009. all of which indicates that Samsung is growing fast in the printer business despite under the condition of severe economic recession. multifunction printer. and color laser multifunction printer CLX-3185. Samsung launched mono-laser printer. and enterprise-use high-speed digital multifunction printer models. it became No. 1 the first time in its history.while marketing lower-end items with fewer bells and whistles for emerging economies consumers. Thanks to these new market entrants. In 2010. In the printer business division. The N310 and the X420 are the thirdgeneration laptops with all the advanced features as well as portability and connectivity. including the premium laptop R580. and color laser printers. Samsung could sell as many as 6 million laptops for the year. In the laser multifunction printer segment.
and the HMX-H106 (64GB SSD-mounted full HD camcorder). In 2010. Samsung in 2009 took the third place in the compact camera segment. Japan. Digital cameras and camcorders are the areas Samsung cannot overlook. the company launched the NX10. more and more providers (as many as 139 providers in 75 countries) are readying to take it up. are in wide commercial use in many overseas markets. the protocols developed by Samsung and adopted in 2007 as international standards. the mobile telecom protocols such as Mobile WiMax and WiBro. Since mobile telecom service providers in the United States. 27 | P a g e . the next-generation interchangeable lens camera. the ST550 (the dual-LCD-mounted camera). the company has focused more on high-priced items. thereby commencing the race toward the new category of camera market. The company has introduced several models in these areas such as the WB550 (the premium camera). Since then.In the area of wireless networking. and Russia began deploying the standards.
Samsung in 2009 succeeded in grabbing more than 10 percent of the world market share by introducing a new hard disk drive capable of storing 250Gb per 2. It is launching a host of new products including the M1. the company started marketing the 320Gb-perdisk HDD. Samsung is doing quite well. it is focusing more on selling external hard disk drives.5-inch disk.In the area of storage media. In 2010. In the MP3 player segment. the largest in the industry. In addition. the premium MP3 player model and the world’s smallest DivX MP3 player R1 STP BY FOUR P 28 | P a g e .
It does STP for every category of products differently. Samsung segmented its market for its products. STP is a market strategy of any company to market its products. STP by products and services STP by demographics/ firmographics STP by geography STP by channel STP by psychographics STP OF CELLPHONE MARKET 29 | P a g e .STP refers to Segmenting. Targeting and Positioning.
for businessmen etc. Decidedly adept in security concerns and the answer to your every business need. Samsung Galaxy is a good option for youth as it has many attractive features as Wi-Fi. the Galaxy S II is ready for serious enterprise usage. Galaxy is also for Businessmen. It is a good option if you want to get a cheap 3G handset. PSYCHOGRAPHIC 30 | P a g e . DEMOGRAPHIC Samsung has mobile phones for youth. 3G. GEOGRAPHIC It has Samsung Guru segment for rural areas as well as Galaxy segment for urban areas.Samsung segmented its cellular market in several categories. Samsung has partnered with IT industry leaders to bring you the most relevant enterprise solutions and the most comprehensive mobile implementation of Exchange ActiveSync. lower class workers also. age of 16-29. It has something for everyone. Guru has many variants. for middle class youth it has Samsung Guru which is for govt. Samsung is one of the largest manufacturers of mobile phones and it shares the highest cellphone customers with Nokia in India. it is coming in 3G also.
Also Samsung has TFTs and LCDs for both semi urban and urban markets. Now technology has changed so much and urban areas are enjoying Samsung 3D LED televisions which have full HD and a great experience of watching television. Earlier Samsung Plasma televisions were used in urban areas. STP OF TELEVISION GEOGRAPHIC Samsung segmented its television in rural urban as well as semi urban markets. 31 | P a g e . Samsung has its range of mobile phones start from 1200 to 32.Samsung mobile is available for those customers too who have their choice based on their lifestyle. later they were available on lower rates so that they are now used by rural areas.000+. Samsung came with some so fancy mobile phones specially for girls and cheaper touch screen stylish phones so that everyone can enjoy touch screen T the rate of normal mobiles. Samsung has round televisions for rural market as it can bear heavy fluctuations in electricity which normally happens in villages.
on the other hand a round television. They are used as luxurious gadgets too. A 3D LED TV is a very luxurious thing. it’s useless for villages as they have no computers and they are technologically too backward to use these gadgets. even a flat screen CRT TV is ment for middle class or lower middle class. It’s not made for rural areas as it is a waste of time kind of thing for them. These gadgets also are the status symbol. LEDs and TFTs are ment for upper middle class. STP OF AUDIO/ VIDEO PLAYERS/ CAMERAS (GADGETS) GEOGRAPHIC & PSYCHOGRAPHIC Samsung audio/ video players are mainly made for youth.PSYCHOGRAPHIC Samsung television is also segmented as psychographic market. 32 | P a g e .
Samsung cameras and camcorders too are made for urban and semi urban areas only. Samsung gadgets are so stylish and youth oriented. STP OF HOMEAPPLIANCES GEOGRAPHIC 33 | P a g e .
Robotic Vacuum Cleaner etc. Air conditioners are both for middle class and premium class. Most of the products are for urban and semi urban areas and only a few are for rural areas such as washing machines and refrigerators. Microwave Oven. It has appliances for rural as well as urban areas. Samsung also produces WASHING MACHINES AIRCONDITIONERS REFERIGERATORS MICROWAVE OVEN VACUUM CLEANER ELECTRONIC COOKER INDUCTION STOVE CD/DVD PLAYERS WRITABLE CDs/DVDs HOME THEATRE BLU-RAY PSYCHOGRAPHIC Samsung categorized its home care products according to the lifestyle of customers. Robotic vacuum cleaners are so much luxurious products so as induction stoves. 34 | P a g e .Samsung categorized its home care products geographically. Refrigerators are now a day used in rural areas also. It has luxurious products like Electronic Cooker. Air conditioners. Washing machines. Samsung side by side refrigerators and Samsung front loader washing machines are so luxurious products. Induction Stove. Washing machines are still not so much used in rural areas but it is used in these areas.
OTHER PRODUCTS SOFTWARE Samsung Electronics India Software Operations (SISO) is one of the eleven Research & Development centers of Samsung Electronics Co. SISO today is a Private Limited Company. 35 | P a g e . today it has grown in magnitude and proportions as a center of excellence in research and software development encompassing a wide range of technology domains. as a liaison office. Ltd.. Bangalore. Samsung is famous for its hard drives.e. It is the largets manufacturer of microchips i. With its inception dating back to February 1996. RAM etc. HARDWARE Samsung is one of the largest manufacturer of IT products. head quartered in Bangalore with ambitious plans of expanding its operation by 2 to 3 times by the year 2010. Samsung makes chipsets along with Toshiba. flash memory. housed in the IT hub of India.
And mainly it is used by students as it is so easy to carry and stylish too. Netbooks are so much in fashion now a days. It is aiming to be the largest in optical drives. DEMOGRAPHIC 36 | P a g e . full HD LED display. while Samsung owns the remaining 49%. The company specializes in optical disc drive manufacturing. sleek design. Toshiba owns 51% of its stock.Toshiba Samsung Storage Technology Corporation (abbreviated TSST) is an international joint venture company of Toshiba (Japan) and Samsung Group (Korea). PERSONAL COMPUTERS Samsung also is a maker of laptops with some great features like waterproof. The company was established in 2004. Samsung laptops are made for students and also for official purpose. STP OF COMPUTERS GEOGRAPHIC Samsung computers are made for semi urban and urban areas. long lasting battery life and light weight.
It is so sleek and beautiful laptop and also it is a luxury product which can be an add-on to your gadgets. they can use as they like. every time you have to plug in your charger.given an "airfoil design exterior" that's aluminium clad like as certain fruit-branded manufacturer's notebooks. it has a good battery life with slim design. Samsung now came up with new range of laptops this time it is "premium" QX series . Samsung also is the maker of computer equipments likePRINTERS RAM CD/DVD ROM WRITABLE/ rewritable CD/DVD MONITOR/ LED/ LCD DISPLAY FOR DESKTOP 37 | P a g e . But not entirely constructed from metal: Samsung's release suggests it's just the lid that's fashioned from. Netbooks are designed for college purpose and notebooks are used for official purpose mainly. there Samsung ‘Airfoil’ get rid of that. but no one is bound. It is basically for college girls.Samsung laptops are also available in girly colors. PSYCHOGRAPHIC Samsung laptops are both for urban and semi urban markets. Problem with Macbook Air that it has no swappable battery life. Samsung is launching its new range of luxury laptops ‘Airfoil’ which takes on ‘Macbook Air’.
COMPETITORS HOME CARE PRODUCTS Competitors of Samsung electronics In home appliances Whirlpool. Thomson. Kelvinator etc COMPETITIVE PRODUCTS 3D LED by Sony and LG are major competitor for Samsung LG side by side refrigerator. Markson. Philips. LG.FLASH DRIVES PROJECTORS PLEOMAX Samsung makes computer hardware under the name of PLEOMAX like keyboards. web camera. mouse. Hitachi. Sony. Haier. Acer. Electrolux. Voltas. Onida. Sony Ericsson. LG air conditioners are major competitors of Samsung Air conditioners. Blackberry. COMPETITIVE PRODUCTS 38 | P a g e . Hitachi. Apple. LG. Whirlpool refrigerator. Dell. Bluestar. Videocon. O2 etc are major competitors of Samsung. washing machines is major competitive products for Samsung. HTC. Whirlpool. Bluestar. Bajaj. MOBILES In mobiles Nokia. speakers and other peripheral devices. Motorola. Godrej. Godrej. Huawei.
Acer. Dell. Logitech. IT PRODUCTS In IT industry Intel. Apple. COMPETITIVE PRODUCTS Intel is a big competitor for Samsung Chipset. Wipro. Canon. Lenovo. Dell. X. Sony. Lenovo. Logitech is a competitive for Samsung Pleomax. Moserbaer are the main competitors for Samsung IT products. Hp. HP. LG cookie is competitor of Samsung Corby. E series mobile phones are competitor of Samsung Smartphone. Toshiba are the main competitors for Samsung computers. Nokia N. IBM. Sony.Apple I-phone. hp. Seagate. 39 | P a g e . Sony. Creative etc are major competitors of Samsung. TVS are the main competitive printer makers for Samsung. LG. Sony Ericsson xperia play is a competitor of Samsung SCH-B5200 HTC Sensation is a big competitor of Samsung Galaxy Tab.
in 2006 by Consumer Electronics & TV Manufacturers Association No. near Chennai June 2006Samsung commences manufacture of LCD TVs in India 40 | P a g e . Home Appliance. Samsung India has won several Product Awards and recognitions across its Audio Video. The Corporate Recognitions received by the Company in the recent past include: 'Electronics Organization of the Year' by EFY Magazine at its 'Readers' Choice Awards' February. R&D and quality assurance in 2002 Golden Peacock Special commendation Certificate for Corporate Social Responsibility (Private Sector) for the year 2004 'Special Award' by Electronic Industries Association of India for 'significant contribution to the development and growth of India's Electronics Hardware and IT industry. Samsung India received the 1st Prize in the Consumer Electronics category for productivity.in 2006 by Varindia Most preferred TV partner in Hospitality Industry by Hospitality India 2006 Best Retailer for the Year 2005 by India Retail Forum Most Trusted Company Award 2005 by VarIndia ELCINA (Electronics Industries Association of India) Awards for 'Excellence in Electronics' instituted by the IT department of the Government of India. exports.' in 2004 November 2006MoU signed with Tamil Nadu Government for setting up a second manufacturing Complex at Sriperumbudur. IT and Telecom Product categories. 2007 Electronics Company of the Year .AWARDS During its tenure of 12 years in the country.1 Channel Favorite Company .
Product design and innovative marketing have all contributed to making Samsung a household name in the Indian market. Technology Leadership. Samsung India has set up a widespread network of Samsung Digital Plazas all over the country. June 1997CTV Factory Inaugurated with Initial Plant Capacity of 400.a four day exhibition of its new products and technologies .in the metros and smaller markets to create consumer awareness. November 1997 Sponsorship of Indian Contingent to 13th Asian Games in Bangkok. BRAND POWER From being a virtually unknown entity in the Year 1995. have contributed to the success of the brand in the Indian market. Uttar Pradesh. New Delhi. The introduction of World First. brand Samsung today enjoys an awareness level of over 65% and a positive opinion of over 80% in the country today (source: BAS 2007). Wow. leading technology products in the Indian market coupled with the Company’s efforts to customize products for the Indian consumers. The Samsung Brand shop network complements the over 8500 retail points for Samsung products located across the length and breadth of the country. To display Samsung products in a more lifestyle ambience and to communicate the product benefits in a more interactive manner. The Company has carried out over 170 Dream Home Road Shows .January 1998All India operations with launch in East December 1997 Sponsorship of the lighting of the Permanent Asian Games Flame Ceremony at the National Stadium. Samsung plans to continue enhancing its penetration levels in the country to reach out to more and more Indian consumers 41 | P a g e .000 units per annum June 1996Foundation Stone laid for CTV Factory at Noida.
Silver Medal Winner at the Commonwealth Games 2006 and Rajiv Gandhi Khel Ratna Award Winner 2003 : Anjali Bhagwat .First Indian shooter to win a World Championship Gold in Zagreb in 2006 and Rajiv Gandhi Khel Ratna Award Winner in the Year 2001 : Abhinav Bindra . Rajiv Gandhi Khel Ratna Award Winner 2006 and Samsung Olympic Brand Ambassador : Manavjit Singh Sandhu . The 'Samsung Olympic Ratnas' who have been identified for this Scholarship are.SOCIAL CONTRIBUTIONS OLYMPIC SCHOLARSHIP PROGRAM FOR INDIAN ATHLETES Digital technology leader.Silver Medal Winner at the 2004 Athens Games and Rajiv Gandhi Khel Ratna Award Winner 2004 : Rajyavardhan Singh Rathore . Samsung India has announced a Samsung Scholarship Programme to support seven top Indian athletes as they prepare for the forthcoming Beijing Olympics.Silver Medal Winner at the Commonwealth Games 2006 and 2007 National Games : Avneet Kaur Sidhu 42 | P a g e .World Shooting Champion 2006.
between October 2007 and September 2008. high caliber athletes. Samsung India has also become the 'Olympic Partner' for the Indian delegation to the 2008 Beijing Olympics.First Indian Archer to qualify for the Olympics and Gold Medal winner at the Archery World Cup 2007 : Dola Banerjee. H B Lee. . the term 'Samsung Olympic Ratna' for them. who we hope can return from Beijing with Medals for the country. Samsung South West Asia HQ.. Hence. high potential. states Mr. President & CEO. the Samsung Scholarship Program will support the training expenses of these players for a period of one year. The Company will be the Official Sponsor in the category of Consumer Electronics. "Our Olympic program seeks to support the training needs of these seven. IT and Telecommunications On the Samsung Olympic Scholarship Program." 43 | P a g e ..2007 National Boxing Champion and Silver Medal Winner at the SAF Games 2006 : A L Lakra Patterned on the Olympic Solidarity Fund.
they collaborate on strategic technologies for the future and original technologies designed to forge new market trends and set new standards for excellence. At—and among our 42 research facilities around the world.000 people work everyday in research and development. an organisation that encourages collaboration and cooperation among business partners all along the supply chain. Samsung has put R&D at the heart of everything we do.R&D @ SAMSUNG R&D at Samsung Innovation is crucial to Samsung's business. Through the interplay of creative.000 by 2010. speed is essential for remaining competitive in today's digital era. a global R&D network. More than a quarter of all Samsung employees 42. As new technologies are being constantly introduced to the market. 44 | P a g e . and new markets have to be pioneered continuously. and we expect that number to surpass 50. imaginative people. and a strong commitment to ongoing investment. People One of Samsung's strongest assets is our team of talented researchers and engineers.
J S Shin President & CEO Samsung South West Asia Head Quarters 45 | P a g e . 'Best Company' in terms of the internal workplace environment. easier and richer through our superior quality products. our products as well as our efforts to make our customers happy through our products and services.VISION Growing to be the best Samsung India aims to be the 'Best Company' in India. our manpower. Samsung aims to grow in India by contributing to the Indian economy and making the lives of our consumers simpler. "Our aim is to gain technological leadership in the Indian marketplace even as our goal is to earn the love and respect of more and more of our Indian consumers." Mr.
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VALUES Samsung Electronics Global Vision would be achieved through nine action values: 47 | P a g e .
Continuous Innovation Creativity Challenge Strategic Focus Speed Simplicity Empowerment Crisis Awareness Customer Focus CONCLUSION 48 | P a g e .
Samsung mobile phones are not as much used in rural areas as much as Nokia sells its mobile phones. Each of them represented a different stage of Samsung’s growth from a domestic industrial leader to a global electronics powerhouse. At least those products which are used in rural areas such as washing machines and Refrigerators could be endorsed there. just because Nokia reaches there but Samsung do not. or “Pursuit of Rationalism”. and in itself. where a big part of population belongs to rural areas and semi urban areas.Ever since its inception in1938. “Priority to Human Resources”. But Samsung has its product line mainly for urban markets. Samsung has continually refined its Mission statement to respond to changes both in the world. So. each slogan had the quality of representing the most significant moments in Samsung’s history. India is a country of very large population. Samsung should also be focused on these areas as these areas are developing. it will help changing the lifestyle of people there. Whether it was “Economic Contribution to the Nation”. this can also help these areas in developing itself. 49 | P a g e .
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