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BM/APR 2011/MGT162/160

UNIVERSITI TEKNOLOGI MARA FINAL EXAMINATION

COURSE COURSE CODE EXAMINATION TIME

FUNDAMENTALS OF MANAGEMENT MGT162/160 APRIL 2011 3 HOURS

INSTRUCTIONS TO CANDIDATES This question paper consists of four (4) parts PART A (20 Questions) PART B (20 Questions) PART C (6 Questions) PART D (4 Questions)

2.

Answer ALL questions from all four (4) parts. i) ii) iii) Answer PART A in the True/False Answer Sheet Answer PART B in the Objective Answer Sheet. Answer PART C and PART D in the Answer Booklet. Start each answer on a new page.

3.

Do not bring any material into the examination room unless permission is given by the invigilator. Please check to make sure that this examination pack consists of: i) ii) iii) iv) the Question Paper an Answer Booklet - provided by the Faculty a True/False Answer Sheet - provided by the Faculty an Objective Answer Sheet - provided by the Faculty

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 9 printed pages
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PART A

1.

A department store manager who is responsible for a clothing department, an automotive department, and a sporting goods department is called a functional manager. Conceptual skills involve the ability to work effectively with members of one's own workgroup as well as other workgroups within the organization. Statement that says "No Smoking" is an example of a policy. The three kinds of operational plans are single use plans, standing plans and budgets. The first step in the decision-making process is a clear identification of opportunities. Steep organizations tend to have long chain of command and narrow span of control Decentralized organizations tend to practice less delegation than centralized organizations. Theory X and Theory Y, one of the motivation theories, was proposed by Douglas McGregor. When a manager knows the probability of each outcome, a condition of certainty exists. Higher order needs in Maslow's hierarchy are similar to Herzberg's hygiene factors. Transformational leadership is leadership that generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group. The Ohio State University Leadership Studies indicated that there are leadership behaviors: initiating-structure and consideration. Reliability of a control tool, or system, is the same thing as the reliability of a test used to select the best candidate for a job One of the benefits of controlling is that it provides a foundation for the coordination of a broad range of organizational activities Communication is a dynamic yet rather straightforward process. Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public.

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17.

Quality is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs. Joseph Juran is recognized for contributing to the concept of "quality circles". Qualification in Islamic management means a leader or manager must be fair to all employees. Planning from the Islamic management principles believes that a manager must balance both long term and short term objectives.

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PARTB

1.

The step in the decision making process that asks the question, "Which solution is best?" is referred to as: A. B. C. D. choosing implementation strategies. monitoring and evaluating. identifying objectives. evaluating alternatives.

2.

Azura is facing a decision where she cannot assess the probability of occurrence for the various state of nature. This type of decision-making situation is known A. B. C. D. decision making under risk. decision making under uncertainty. decision- making under pressure. decision- making under certainty.

3.

Based on Theory X and Y; theory Y manager have an optimistic view of motivation towards his employees. Therefore, he will apply style of leadership whereby employees are allowed more involvement in a decision making and freedom in their work. A. B. C. D. autocratic dictator participative country club

4.

Miss Jessy Junko is motivated by the work itself, advancement, achievement, recognition and responsibilities. Herzberg called this factor as A. B. C. D. hygiene factor. equities factor. expectancies factor. motivator factor.

5.

Suppose the managers in an auto plant are primarily concerned with training their workers to use the fewest inputs to generate a given level of output. This scenario depicts managers who are primarily focused on A. B. C. D. efficiency. effectiveness. directing. controlling.

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6.

An organization is a group of individuals who work together A. B. C. D. to maximize shareholder's wealth. to generate the most profit. to become more efficient. toward common goals.

7.

Which of the following power has the authority to issue order to subordinates? A. B. C. D. Staff authority. Line authority. Reward authority. Expert authority.

8.

Willingness to be answerable for the results, credit or blame is termed as A. B. C. D. Responsibility. Authority. Submission. Accountability.

9.

Which of the following type of plans is used to meet a particular or unique situation? A. B. C. D. Standing plan. Single-use plan. Standard plan. Special plan.

10.

"We encourage the use of environmentally-safe materials" is an example of A. B. C. D. rule. procedure. policy. program.

11.

The four forms of position power are: A. B. C. D. legitimate, coercive, reward and information. expert, coercive, reference and information. legitimate, coercive, referent and expert. legitimate, coercive, reward and referent.

12.

The approach to leadership state that an individuals motivation depends on the expectation of reward and the attractiveness of the reward. A. B. C. D. Robert House's Path Goal Fiedler Model Hershey Blanchard Tannenbaum & Schmidt CONFIDENTIAL

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13.

control is accomplished before the project started while control is done after the projected is completed. A. B. C. D. corrective control, feedforward post-action, screening screening, post action pre-action, post-action

14.

The first step in controlling process involves A. B. C. D. assessing the organization environment evaluating the performance establish standards of performance comparing actual performance against standards

15.

A process in which a person or group evokes a shared or common meaning to another person or group is called A. B. C. D. Tranference. Communication. Planning. Organizing.

16.

A leader is an individual who A. B. C. D. is able to influence without having to rely on force. uses force people do the heavy work. attracts people do the wrong thing. do the decision based on their authority.

17.

Any costs that a company incurs because it has produced less than perfect quality output, or costs that it incurs to prevent less than perfect quality output, are referred to as the cost of A. B. C. D. doing business inventory. quality. labor. the most effective level of defects is zero defects.

18.

According to A. B. C. D.

W. Edwards Deming Kaoru Ishikawa Joseph Juran Philip Crosby

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19.

Which of the following are not the principles of Islamic leaders? The practice of discrimination and favoritism Delay in paying the salary Syura Justice
II, IV

i. ii. v. A. B. C. D. 20.

, ii , ii, iv None of the above means a manager must

In Islamic management principle, be fair to all employees. A. B. C. D. Syura Justice Masruiyah Reward

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PART C

QUESTION 1 Briefly explain the three (3) management levels found in an organization. (5 marks) QUESTION 2 Explain any three (3) types of control with appropriate examples. (5 marks) QUESTION 3 Identify and explain three (3) conditions in decision-making. Give examples. (5 marks) QUESTION 4 Explain the two-factor theory introduced by Frederick Hertzberg. (5 marks) QUESTION 5 Briefly explain the group decision-making techniques. (5 marks) QUESTION 6 Briefly explain three (3) problems in implementing Total Quality Management (TQM).

(5 marks)

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PARTD

QUESTION 1 Briefly explain any five (5) principles that Islamic leaders should follow to be an effective leader. (10 marks) QUESTION 2 Managers communicate in a variety of ways. Discuss with examples the primary categories of interpersonal communication. (10 marks) QUESTION 3 List and explain French and Raven's sources of power. Provide an example of each power. (10 marks) QUESTION 4 Discuss the life cycle theory which is developed by Hersey and Blanchard. (10 marks)

END OF QUESTION PAPER

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