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VISA Rules

VISA Rules

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Published by: Евгений Безгодов on Sep 10, 2011
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Sections

  • 1.3APPLICABLE LAWS
  • 1.4CONFIDENTIALITY
  • 1.5VISA RIGHTS
  • 1.6REGULATION ENFORCEMENT
  • 1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion
  • 1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity
  • 1.7MARKS LICENSE
  • 1.8BIN LICENSE AND ADMINISTRATION
  • 1.9SALE OR TRANSFER
  • 1.13FOREIGN ACTIVITIES
  • 1.15AGENTS
  • 3.7ORIGINAL CREDIT
  • 3.8VIRTUAL ACCOUNTS
  • 3.12CARD MANUFACTURE AND DELIVERY
  • 3.13RISK MANAGEMENT
  • 3.14RECOVERED CARDS
  • 4.2TRANSACTION RECEIPT REQUIREMENTS
  • 4.4TERMINAL REQUIREMENTS
  • 4.10ORIGINAL CREDIT
  • 4.13RISK MANAGEMENT
  • 5.1ACCEPTANCE REQUIREMENTS
  • 5.2TRANSACTION RECEIPT COMPLETION
  • 5.3TRANSACTION RECEIPT PROCESSING
  • 7.1INTRODUCTION
  • 7.2MUTUAL ASSISTANCE
  • 7.5REPRESENTMENT
  • 7.6CHARGEBACK REASON CODES
  • 7.7ARBITRATION
  • 7.8COMPLIANCE
  • 7.9FILING CONDITIONS
  • 7.10PRE-COMPLIANCE CONDITIONS
  • 7.11COMPLIANCE PROCESS
  • 10.1INTRODUCTION
  • 10.2GENERAL REQUIREMENTS

Visa International Operating Regulations

Volume I — General Rules

15 November 2008

**VISA PUBLIC**

THIS PAGE INTENTIONALLY LEFT BLANK.

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

About the Operating Regulations
The Visa Operating Regulations consist of the Visa International and Regional Operating Regulations, and govern the relationship between Visa and its Members. The Visa Operating Regulations do not constitute a third-party beneficiary contract as to any entity or person, nor do they constitute a contract, promise or representation, or confer any rights, privileges, or claims of any kind, as to any third parties. Visa reserves the right to amend, modify, delete or otherwise change the Visa Operating Regulations at any time, and such changes, if made after the publication date noted in this version of the Visa Operating Regulations (15 November 2008), will not appear in this manual. The contents of this manual will be updated in accordance with the normal publication cycle of the Visa Operating Regulations. In the event of any discrepancy between the text in this manual and the Visa Operating Regulations, the text contained in the Visa Operating Regulations takes precedence. The Regional Operating Regulations each apply only to the operations of Members within each respective Region (e.g., the Visa USA Inc. Operating Regulations only apply to a Member’s operations in the U.S. region). In addition, please note that Visa Europe is a separate entity that is an exclusive licensee of Visa Inc.’s trademarks and technology in the European region and, as such, members of Visa Europe are governed by the Operating Regulations of Visa Europe.

Purpose of this Manual
As a newly global, public company, Visa is increasing transparency to provide all stakeholders with a better understanding of our business. Visa believes public disclosure of our Operating Regulations will not only help demonstrate the complexity of our industry, but also the consideration Visa takes in balancing the interests of financial institutions, merchants and consumers, while maintaining strict compliance with the diverse regulatory requirements throughout the world.

Other Notices
Although the Visa Operating Regulations govern only our Members’ participation in the VisaNet payments systems, we recognize the broader community’s interest in understanding our rules. In order to safeguard the security of our cardholders and merchants and the integrity of the Visa system, we have omitted certain proprietary and competitive information from this manual. As such, a reader of this manual may observe non-sequential section numbering, and information that may seem out of context or incomplete regarding the subject addressed. Visa makes no representations or warranties as to the accuracy or completeness of the text contained in this manual. In addition, the Visa Operating Regulations refer to certain confidential and technical publications and associated materials published by Visa which explain certain system functions and product or service requirements related to the day-to-day operations of the VisaNet systems. These publications are considered extensions of the Visa Operating Regulations and apply if a Member participates in a specific service governed by their relationship with Visa. If you have questions about the Visa Operating Regulations, or need additional information that is not contained in these materials, please visit www.corporate.visa.com.

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

i

About the Operating Regulations

Trademarks
Trademark notices and symbols used in this manual reflect the registration status of Visa trademarks in the United States. These materials are of a proprietary nature and should not be copied or distributed without written permission of Visa.

© 2008 Visa. All Rights Reserved.

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Table of Contents
Chapter 1: General Regulations
1.1 HIERARCHY OF VISA REGULATORY PUBLICATIONS . . . . . . . . . . . . . . . . . . . . . . 1.1.A Visa International By-Laws 1.1.B Visa International Operating Regulations 1.1.D Extensions to the Visa International Operating Regulations 1.1.D.1 Description 1.1.E Variances to the Visa International Operating Regulations 1.1.E.1 Board Powers 1.1.E.2 Variances 1.1.E.3 Emergency Variances 1 1 1 2 2 2 2 2 2

1.2 1.3 1.4 1.5

USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 APPLICABLE LAWS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 CONFIDENTIALITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 VISA RIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1.5.A Right to Monitor, Audit, Inspect, and Investigate 4 1.5.B Member Obligations 4 REGULATION ENFORCEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.6.A Visa International Operating Regulations and Visa International By-Laws 5 1.6.B Fines and Penalties Process 5 1.6.B.1 Allegations 5 1.6.B.2 Investigation 5 1.6.B.3 Notification 5 1.6.C Fines and Penalties Rules 5 1.6.C.1 Repetitive Violations 5 1.6.C.2 Time Period 6 1.6.C.3 Willful Violations 6 1.6.D Fines and Penalties Schedule 7 1.6.D.1 General 7 1.6.D.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program 7 1.6.D.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program 8 1.6.D.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values 9 1.6.D.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions 10 1.6.D.8 Penalties for Online Gambling Credit Compliance Program 10 1.6.D.9 Penalty for Member Failure to Report Fraud 11

1.6

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Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement, or Respond to Non-Compliance Notification 1.6.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1.6.D.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program 1.6.D.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program 1.6.D.14 Penalties for Incorrect Use of Dynamic Currency Conversion 1.6.D.15 Penalties for the Merchant Fraud Performance Program 1.6.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity 1.6.E Data Compromise Recovery Solution 1.6.E.1 Data Compromise Recovery Eligibility 1.6.E.2 Data Compromise Event Time Period 1.6.E.3 Data Compromise Issuer Fraud Loss Recovery 1.6.E.4 Data Compromise Acquirer Fraud Loss Liability 1.6.E.5 Data Compromise Recovery Funds Distribution and Administration Fee 1.7

1.6.D.10

11 12 12 14 15 16 17 17 17 18 18 18 19

MARKS LICENSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1.7.A License Grant for Visa-Owned Marks 19 1.7.B Use of the Visa-Owned Marks 19 1.7.B.1 General 19 1.7.B.2 Use of Visa-Owned Marks for Visa Program 19 1.7.B.3 Use of Visa-Owned Marks in Corporate Names 20 1.7.B.4 Use of Visa-Owned Marks on Cards 21 1.7.B.5 Use of Visa-Owned Marks in Any Media 21 1.7.B.7 Use of a Visa-Owned Mark with Member Sponsorships 21 1.7.C Protection and Assessment of Visa-Owned Marks 22 1.7.C.1 Protection of Visa-Owned Marks 22 1.7.C.2 Brand Assessment 23 1.7.D Other Program Marks 23 1.7.D.1 Plus Program Marks 23 1.7.D.2 The Verified by Visa Mark 24 1.7.E Member Use of Non-Visa-Owned Marks 24 1.7.E.2 Use of Partnership and Sponsorship Marks 24 1.7.E.3 Multiple Marks 25 BIN LICENSE AND ADMINISTRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 1.8.A BIN Licensing 26 1.8.A.1 BIN License Agreement 26 1.8.A.2 Visa Interchange Directory Update Form 26 1.8.B BIN Use 26 1.8.B.1 Member Requirements 26

1.8

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15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

1.8.C BIN Administration Changes 1.8.C.1 Visa Responsibility 1.8.C.2 Member Responsibility 1.9

27 27 27

SALE OR TRANSFER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 1.9.A Notification 27 1.9.B Member Financial Liability 27 1.9.C Mergers, Acquisitions, or Restructuring 28 FOREIGN ACTIVITIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 AGENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 1.15.A Use of a VisaNet Processor or Third Party 28 1.15.A.1 General Responsibilities 29 1.15.A.2 Fines and Penalties 30 1.15.B Use of an Airline Authorizing Processor 30 1.15.C Use of an Internet Payment Service Provider 30 1.15.D Contract Requirements Between Members, VisaNet Processors, and Third Parties 31 1.15.E Prohibitions 31 1.15.E.1 General Requirement 31 1.15.E.2 Misrepresentations by an Agent 31 1.15.F Agreements with Visa 32 1.15.F.1 General Requirements 32 1.15.F.2 Agreement Terms 32 1.15.G Marketing Materials 32

1.13 1.15

Chapter 2: Risk Management
2.1 GENERAL SECURITY REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 2.1.A Investigations 33 2.1.A.1 Member Responsibilities 33 2.1.A.2 Investigation Requirements 33 2.1.B Investigative Assistance 33 2.1.B.1 Member Responsibilities 33 2.1.B.2 Payment for Investigative Services 33 2.1.C Lost or Stolen Card Reports 34 2.1.C.1 Member Responsibility 34 2.1.C.2 Reimbursement 34 2.1.D Recovered Cards 34 2.1.D.1 Card Recovery 34 2.1.D.2 Notification of Card Recovery 34 2.1.D.3 Notification of Recovered Counterfeit Cards 35 2.1.E Account and Transaction Information Security 36 2.1.E.1 Overview 36 2.1.E.2 Loss or Theft of Account or Transaction Information 36 2.1.E.3 Investigations 37 2.1.E.4 Non-Compliance 37
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PIN Security Self-Audit Requirements PIN Security Non-Compliance Penalty for Member Failure to Complete Security Self-Audit or Annual Certification, or Respond to Non-Compliance Notification 2.1.F Counterfeit Losses 2.1.F.1 Responsibility for Counterfeit Transactions 2.1.F.2 Responsibility for Misencoded Visa or Visa Electron Cards 2.1.F.3 Issuer or Owner Identification 2.2

2.1.E.5 2.1.E.6 2.1.E.7

37 37 37 38 38 38 39

VISA RIGHTS AND RESPONSIBILITIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 2.2.A Card Manufacturer and Third-Party Personalizer Certification 39 2.2.A.1 Certification of Approved Manufacturer 39 2.2.A.2 Certification of Third-Party Personalizer 39 2.2.B Corporate Risk Reduction Procedures 40 RISK MANAGEMENT SERVICES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 2.3.A Card Recovery Bulletin Service 41 2.3.A.1 Overview 41 2.3.A.2 Availability 41 2.3.A.3 Regional Card Recovery File 42 2.3.A.4 Effective Dates 42 2.3.A.5 Fees 42 2.3.B EMV Liability Shift for Fraudulent Transactions 42 2.3.C Card Verification Service 43 2.3.C.1 Issuer Participation 43 2.3.C.2 Acquirer Requirements 43 2.3.C.3 Visa Responsibility 43 2.3.D Exception File Service 43 2.3.D.1 Overview 43 2.3.D.2 Updates 44 2.3.E Advanced Authorization (Effective 18 July 2008) 44 2.3.E.1 Issuer Participation 44 2.3.E.2 Confidentiality 45 2.3.F PIN Verification Service 45 2.3.G Positive Cardholder Authorization Service 45 2.3.H Visa Risk Manager, Effective 16 May 2008 45 2.3.H.1 Issuer Participation 45 2.3.H.2 Enrollment 45 2.3.I Merchant Fraud Performance Program 46 2.3.I.1 Criteria 46 2.3.I.2 Compliance 46 2.3.J Global Merchant Chargeback Monitoring Program 46 2.3.J.1 Criteria 46 2.3.J.2 Chargeback Handling Fees 46

2.3

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F. .1. . .1. .1. .6 Referral Response and Approval Rate Standards 55 3.3 Service Code Requirements 52 3.1 General Requirements 53 3. . .3.1. . .B. .2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C.G.1. . .1.1. . . . . .F Expiration Date Standards 51 3.4 Visa Rights 2. .1 Program Criteria 2. . .G. . . .3.2.1.2.3.L. .2 Account Range and BIN Assignment for Existing Visa Card Programs 51 3. .C Card Requirements 49 3. .E.G.D BIN 50 3.B Cardholder Agreements 49 3. . .1. . . . . .2 International Transaction and Currency Conversion Disclosure 49 3. .1.1 Account Range and BIN Assignment for New Visa Card Programs 50 3.J. . . . .H Interchange Reimbursement Fees 52 PAYMENT SERVICE STANDARDS . .2 Visa Anti-Money Laundering Program Compliance 2.1.A Authorization Requirements 53 3. .3 Right to Deny an Account Range Request 51 3.2 Assured Transaction Response Standards 53 3.D. .4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program 54 3.1.K.1 Cardholder Agreement Prohibition 49 3.1.2 Acquirer Non-Compliance 2. . .3. . Volume I—General Rules vii .K Acquirer Monitoring Program 2.1. . . . .1 GENERAL REQUIREMENTS .2. . . . . .3. . .1 General Requirements 51 3.Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2.2.J.3.2.4 PIN Verification Procedures 52 3.1.2. .2 Participation Requirements 52 3. . .A Visa Product Hierarchy 49 3. . . .G PIN Program 51 3.5 Chip Card Authorization Requirements 55 3.2 Chip Card Requirements 51 3. .A. . . . .3.1.2 Card Specifications 50 3. .G.A.C. .L.1 Mark Usage 50 3.1.2. .1. .1. . .E Account Number Specifications 51 3.A.1 Overview 51 3.49 3.3. .1 General Issuing Requirements 51 3.D.L Visa Anti-Money Laundering Program 2. .3 Decline Response Standards 54 3. .3 47 47 47 47 47 47 47 48 Chapter 3: Issuer Requirements & Information 3.F.53 3.1.B.A.K.1 Visa Anti-Money Laundering Program Requirements 2. .A. .1.A. . .D.1.

B.2. . . .1 BIN Requirements 65 3.3.E.2 Unembossed Visa Card Issuers 65 3. .2 Certification 67 3.3.1 Card-Present Counterfeit Card Transactions 61 3.1 Overview 67 3.8 Mandatory Minimum Authorization Limits 3.3. .3.3.I Proximity Payment Device Requirements 66 CONSUMER CARD PROGRAM REQUIREMENTS .7 Authorization Limits 3. .3. . . .6 Issuer Liability 60 3.3.B.H. . .D Visa Secure Electronic Commerce 63 3. .B.3.B. . .5 Assistance to Acquirers in Obtaining Account Numbers 3.2.Table of Contents 3. .3.A.3.A. .1 Overview 59 3. .2. .3.2. .2 Retrieval Request Rate Standards 3.F. .1 General Requirements 64 3.B.3.B. . .1 Non-Standard Card Requirements 66 3. . 59 3.3. .4.A.B.D.E 3-D Secure Participation Requirements 63 3.2 Visa Mini Card Requirements 66 3. .3 Liability for Fallback Transactions 62 3. .1 General Requirements 3.4 Cardholder Account Selection 60 3.2.C Proximity Payment Issuers 63 3.3 57 58 58 58 58 58 58 58 GENERAL PROGRAM REQUIREMENTS . . .4. . .4.D.3.3. .2 3-D Secure Processing Requirements 64 3.3. . .3.3 Reimbursement for Interchange Transactions 3. . .G Visa Card Product Extensions 65 3.3.2 Participation Requirements 65 3.2. . .4 Billing Currency 3.3.A.3 Cardholder Verification Method 59 3.A.3.3.B. .F Global Co-branding Issuers 64 3. .3.4 viii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4 Account Generated Counterfeit Fraud 62 3.1 3-D Secure General Participation Requirements 63 3.G.H. .2. .1 General Participation Requirements 63 3.A.A.3.3.4.H Non-Standard Cards 65 3.3. . .A.B. . .E. .3.B Visa Gold/Premier Card Issuers 66 3. . . . .B Clearing and Settlement Requirements 3.B. .5 Post-Issuance Updates 60 3.A Chip Card Issuers 59 3.2 Chip Card Technology Requirements 59 3. Volume I—General Rules . . 66 3. .A Visa Classic Card Issuers 66 3. .G.3.2.3. .3.B. .F. .2 Card-Present Non-Counterfeit Fraudulent Transactions 62 3.2 Chip Card Program Requirements 63 3.B EMV Liability Shift for Fraudulent Transactions 61 3.

3.4.B.3 Core Services 3.4.B.4 BIN 3.4.C Visa Signature Card Issuers 3.4.C.1 General Requirements 3.4.D Visa Infinite Card Issuers 3.4.D.1 General Requirements 3.4.D.2 BIN 3.4.D.3 Spending Limit 3.4.D.4 Authorization Requirements 3.4.D.5 Delinquent Accounts 3.4.D.6 Global Support Services 3.4.D.7 Marketing Support 3.4.E Visa Electron Issuers 3.4.E.1 Overview 3.4.E.2 General Requirements 3.4.E.3 Participation Requirements 3.4.E.4 BIN 3.4.E.5 Card Specifications 3.4.F Prepaid Card Issuer Requirements 3.4.F.1 BIN 3.4.F.2 Issuer Terms and Conditions 3.4.F.3 Simple Purchase Prepaid Card 3.4.F.4 Partial Authorization Service 3.4.G Visa Prepaid Load Service 3.4.G.2 Issuer Dispute Resolution 3.5

67 67 67 67 67 67 69 69 69 69 69 70 70 70 71 71 71 72 72 72 72 73 73 74 74

COMMERCIAL CARD PROGRAM REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . .74 3.5.A Visa Commercial Card Issuers 74 3.5.A.1 General Requirements 74 3.5.A.2 Certification 75 3.5.A.3 BIN 75 3.5.A.4 Core Feature Requirements 75 3.5.A.5 Visa Information Management Services 77 3.5.A.6 Core Feature Descriptions 77 3.5.A.7 Core Services 78 3.5.C V Distribution Program Issuers 78 3.5.C.1 General Requirements 78 3.5.C.2 BIN 79 3.5.C.3 Fees and Dispute Resolution 79 3.5.D Fleet Service-Enhanced Visa Commercial Cards 79 3.5.D.1 General Requirements 79 3.5.D.2 Reporting Requirements 79 3.5.D.3 Issuer Liability 79

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3.5.E Visa Meetings Card 3.5.E.1 General Requirements 3.5.E.2 Core Features 3.5.E.3 Core Services 3.5.E.4 Customer Support Services 3.5.E.5 BIN 3.5.E.6 Fees 3.6

80 80 80 80 80 80 80

CARDS BEARING THE PLUS SYMBOL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 3.6.A Participation Requirements 81 3.6.B Account Number Specifications 81 ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 3.7.A General Requirements 82 3.7.B Recipient Member Requirements 82 3.7.B.1 Posting Requirements 82 3.7.B.2 Sender Data Requirements 82 3.7.B.3 Deposit-Only Account Number 82 3.7.B.4 Original Credit Dispute Resolution 82 3.7.B.5 Original Credit Pre-Settlement and Clearing Messages 83 VIRTUAL ACCOUNTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 3.8.A General Requirements 83 3.8.B Issuer Requirements 83 3.8.B.1 Initial Notification and Verification 83 3.8.B.2 Issuer Compliance 83 3.8.B.3 BIN 83 VISA TRAVELMONEY ISSUERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 3.9.A General Requirements 84 3.9.A.1 Overview 84 3.9.A.2 BIN 84 3.9.A.3 Transaction Processing 84 VISA GLOBAL ATM PROGRAM REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.10.A Participation Requirements 85 3.10.A.2 Balance Inquiry Service 85 3.10.A.4 Cash Disbursement Fees 85 3.10.A.5 Custom Payment Service/ATM Program 85 CUSTOMER SUPPORT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 3.11.A Issuer Requirements for Recurring Transactions 86 3.11.B Global Customer Assistance Services 86 3.11.C Lost/Stolen Card Reporting Service 87 3.11.D Emergency Cash Service and Emergency Card Replacement Service 88 3.11.D.1 Overview 88 3.11.D.2 Issuer Responsibilities 88 3.11.D.3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 90

3.7

3.8

3.9

3.10

3.11

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3.11.D.4 Emergency Service Location Responsibilities 3.11.E Visa Infinite Card Emergency Payment Authorization Service 3.11.E.1 Issuer Responsibilities 3.11.E.2 Chargeback Limitations 3.11.F Travelers Cheque Global Refund Service 3.11.F.1 Member Responsibilities 3.11.F.2 Global Refund Service Responsibilities 3.11.F.3 Emergency Refund Location Responsibilities 3.11.G Additional Services 3.11.G.1 Collision/Loss Damage Insurance 3.11.G.2 Visa TravelMoney Cards 3.12

90 91 91 91 91 91 91 92 93 93 93

CARD MANUFACTURE AND DELIVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 3.12.A Card Manufacturer and Third-Party Personalizer Certification 93 3.12.A.1 Issuer Standards for Approved Manufacturers and Third-Party Personalizers 93 3.12.A.2 Issuer Contract with a Card Manufacturer 93 3.12.A.3 Agent Registration Requirements 94 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94 3.13.A Fraud Activity Reporting 94 3.13.A.1 Overview 94 3.13.A.2 Fraud Activity Reporting 94 3.13.A.3 Performance Criteria 94 3.13.A.4 Non-Compliance 94 3.13.A.5 Penalties 95 3.13.B Security Staff Responsibilities 95 3.13.C Arrests 95 RECOVERED CARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

3.13

3.14

Chapter 4: Acquirer Requirements & Information
4.1 ACQUIRER-MERCHANT CONTRACT REQUIREMENTS . . . . . . . . . . . . . . . . . . . . .97 4.1.A Merchant Qualification Standards 97 4.1.A.1 Financial Responsibility 97 4.1.A.2 Merchant Inspection 97 4.1.B General Requirements 98 4.1.B.1 Merchant Agreement 98 4.1.B.2 Revocation of Merchant Privileges 99 4.1.C Additional Provisions for Merchants 99 4.1.C.1 Restrictions on Cross-Border Merchant Contracting 99 4.1.C.2 Hotels and Cruise Lines 100 4.1.C.3 In-Transit Service Merchants 100 4.1.C.4 In-Transit Service Gambling Merchants 101 4.1.C.5 Electronic Commerce Merchants 101 4.1.C.6 Online Gambling Merchants 101 4.1.C.7 Dynamic Currency Conversion Merchants 102
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4.1.D

Additional Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.D.1 Merchant Classification 4.1.D.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants 4.1.D.3 Internet Payment Service Provider Agreement Requirements 4.1.D.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4.1.D.5 Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants 4.1.E Additional Provisions for International Airline Program 4.1.E.1 Qualification 4.1.E.2 Business Plan 4.1.E.3 Special Merchant Agreement Requirements 4.2

102 102 102 102 103 103 103 103 103 104

TRANSACTION RECEIPT REQUIREMENTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 4.2.A Legend Wording 105 4.2.B In-Transit Terminal Transaction Receipt Delivery 105 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS . . . . . . . . . . . . . . . . 106 4.3.A Card-Present Counterfeit Card Transactions 106 4.3.B Card-Present Non-Counterfeit Fraudulent Transactions 106 4.3.C Liability for Fallback Transactions 107 4.3.D Account Generated Counterfeit Fraud 107 TERMINAL REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 4.4.A Point-of-Transaction Terminals 108 4.4.A.1 Service Codes 108 4.4.A.2 Terminal Functions 108 4.4.B Magnetic-Stripe Terminals 109 4.4.B.1 Terminal Logic 109 4.4.B.2 BIN Logic 109 4.4.B.3 PIN Security 109 4.4.C Chip-Reading Devices 109 4.4.C.1 General Requirements 110 4.4.C.2 Terminal Logic 110 4.4.C.3 PIN Requirements 112 4.4.C.4 PIN Pad Requirements 112 4.4.C.5 Acquirer Responsibilities 113 4.4.C.6 Acquirer Liability 113 4.4.D Proximity Payment Terminals 113 4.4.D.1 Proximity Payment Terminal General Requirements 113 4.4.D.2 Proximity Payment Program Requirements 113 4.4.E Unattended Acceptance Terminals 114 4.4.E.1 General Requirements 114 4.4.E.2 Prepaid Card Transaction Requirements 114

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Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4.4.E.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4.4.E.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.4.F Electronic Signature Capture Devices (Effective 15 May 2009) 4.5

4.4.E.3

115 115 116 116

AUTHORIZATION REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117 4.5.A Floor Limits 117 4.5.A.1 Visa Floor Limits 117 4.5.A.2 Acquirer Floor Limits 117 4.5.B General Authorization Requirements 117 4.5.B.1 General Requirements 118 4.5.B.2 Data Quality Requirements 118 4.5.B.3 Hours of Authorization 118 4.5.B.4 Transaction Currency Conversion Requirements 118 4.5.B.5 Dynamic Currency Conversion Requirements 119 4.5.B.6 Computer Interface Requirements 119 4.5.B.7 Authorization Routing 119 4.5.B.8 Authorization Rejection 120 4.5.B.9 Authorization Reversals 120 4.5.B.10 Local Authorization Services for International Airlines 120 4.5.B.11 Automated Fuel Dispenser Status Check Authorization 120 4.5.B.12 Partial Authorization Service 120 4.5.C Exceptions for Manual Authorizations 121 4.5.C.3 Authorization Procedures 121 4.5.C.4 International Exception File 121 4.5.D V.I.P. System Emergency Authorization Procedures 121 4.5.D.1 Use of Emergency Authorization Procedures 121 4.5.D.2 Emergency Procedures 122 4.5.E Stand-In Processing—Non-Visa Transactions 122 CASH DISBURSEMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 4.6.A Manual Cash Disbursements 122 4.6.A.1 Visa Electron Cards 122 4.6.A.2 Foreign Branches 122 4.6.A.3 Cash Disbursements Through Related Companies 123 4.6.A.4 Display of Marks 123 4.6.A.5 Maximum Manual Cash Disbursement Amount 123 4.6.A.6 Cash Disbursement Fees 123 4.6.B Transaction Processing Requirements 123 4.6.B.1 Uniform Services 123 4.6.B.2 Validation of Cardholder Identity 123 4.6.B.3 Floor Limit and Terminal Requirements 123 4.6.B.4 Transaction Currency 123
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Table of Contents

4.6.B.5 Transaction Receipt Copy 4.6.B.6 Fee Disclosure 4.6.B.7 Prohibition 4.6.C Cheque Acceptance 4.6.C.1 General 4.6.C.2 Encashment Procedure 4.6.C.3 Encashment Limitations 4.6.D Chip Card Acceptance 4.7

124 124 124 124 124 124 124 125

ATM ACQUIRER STANDARDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 4.7.A Participation Requirements 125 4.7.B ATM Acquirer Requirements 125 4.7.C Card Acceptance Requirements 125 4.7.D ATM Acceptance Technology Requirements 126 4.7.D.1 Account Numbers 126 4.7.D.2 Chip-initiated ATM Authorization Requirements 126 4.7.E Transaction Processing Requirements 126 4.7.E.1 ATM Processing 126 4.7.E.2 ATM Acquirer Requirements 126 4.7.E.3 Fees 127 4.7.E.4 Technology Requirements 127 4.7.E.5 ATM Authorizations 127 4.7.E.6 Deferred Clearing Processing 127 4.7.E.7 ATM Expiration Date Editing 128 4.7.E.9 Authorization Routing—Visa Cards or Visa Electron Cards 128 4.7.E.10 Authorization Routing—Cards Bearing the Plus Symbol 128 4.7.E.11 ATM Transaction Receipt Requirements 128 4.7.E.12 Minimum Cash Disbursement 128 4.7.E.13 Currency or Cheque Disbursement 128 4.7.E.14 Transaction Currency 129 4.7.E.15 Transaction Surcharge 129 4.7.F Balance Inquiry Service 129 ELECTRONIC COMMERCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 4.8.A Website Requirements 129 4.8.B Special Requirements for Online Gambling Merchants 130 4.8.C Data Protection Method Requirements 130 4.8.D Visa Secure Electronic Commerce 130 4.8.D.1 General Participation Requirements 130 4.8.D.2 3-D Secure Participation Requirements 130 CLEARING AND SETTLEMENT SERVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 4.9.A Transaction Processing Requirements 132 4.9.A.1 Data Quality Requirements 132 4.9.A.2 Interchange Data Element Requirements 132 4.9.A.3 Transaction Currency 132

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15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

4.9.A.4 Transaction Receipt Retention Periods 4.9.B Clearing Requirements 4.9.B.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4.9.B.2 Transaction Receipt Processing Time Limits for Transactions 4.9.B.3 Processing Time Limits for ATM Transactions 4.9.B.4 Processing Time Limits for In-Transit Service Transactions 4.10

132 132 132 133 133 134

ORIGINAL CREDIT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 4.10.A Originating Member Requirements 134 4.10.B Original Credit Pre-Settlement and Clearing Message Requirements 134 4.10.B.1 Original Credit VisaNet Response 134 4.10.B.2 Original Credit Pre-Settlement Decline Response 135 4.10.B.3 Original Credit Clearing 135 4.10.B.4 Original Credit Reversal 135 4.10.C Original Credit Money Transfer 135 4.10.C.1 Original Credit Money Transfer Single Sender and Single Recipient 135 4.10.C.2 Original Credit Money Transfer Sender Data 135 OTHER TRANSACTION PROCESSING REQUIREMENTS . . . . . . . . . . . . . . . . . . .136 4.11.A Visa Prepaid Card Requirements 136 4.11.B Visa Purchasing Card Transaction Requirements 136 4.11.C Visa Fleet Service-Enhanced Transactions 136 4.11.D Visa Prepaid Load Service 137 RISK MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137 4.13.A Fraud Management and Reporting 137 4.13.A.1 ATM Transaction Exceptions 137 4.13.A.2 ATM Card Retention 138 4.13.A.3 Fraud Reporting 138 4.13.B Merchant Fraud Performance Program 138 4.13.C Merchant Records 138 4.13.D Lost or Stolen Card Reports 138 4.13.E Recovered Visa Cards and Visa Electron Cards 139 4.13.E.1 Card Recovery and Notification 139 4.13.E.2 Rewards Paid by Acquirer 139 4.13.E.3 Handling Fee 139 4.13.F Merchant Activity Monitoring Standards 139 4.13.F.1 Activity Monitoring 139 4.13.F.2 Normal Weekly Activity Reporting 140 4.13.F.3 Exception Reports 140 4.13.F.4 Investigation of Merchant 141 4.13.F.5 Acquirer Compliance 141 4.13.F.6 Fines and Penalties 141 4.13.G High-Risk Telemarketing Merchant Monitoring Standards 142

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Table of Contents

4.13.G.1 Normal Daily Activity Reporting 4.13.G.2 Exception Reports 4.13.G.3 Investigation of Merchant 4.13.G.4 Acquirer Compliance 4.13.H Online Gambling Transaction Audit Program 4.13.I Online Gambling Credit Compliance Program 4.13.I.1 Criteria 4.13.I.2 Threshold Modification 4.13.J High-Risk Electronic Commerce Merchant Monitoring Standards 4.13.J.1 High-Risk Designation 4.13.J.2 Risk Management Review 4.13.J.3 Implementation Period 4.13.J.4 Acquirer Compliance 4.13.J.5 Visa Rights and Responsibilities 4.13.K Electronic Commerce Merchant Monitoring Program 4.13.L Merchant Compliance 4.13.L.1 Investigation of Merchant 4.13.L.2 Revocation of Privileges 4.13.L.3 Acquirer Responsibilities for Termination 4.13.L.4 Fees and Costs 4.13.M Card Recovery Bulletin 4.13.M.1 Acquirer Responsibility 4.13.M.2 Requests

142 142 143 143 143 143 143 144 144 144 144 144 144 145 145 145 145 146 146 146 147 147 147

Chapter 5: Payment Acceptance
5.1 ACCEPTANCE REQUIREMENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 5.1.A Display of Marks 149 5.1.A.1 General Requirements 149 5.1.A.2 Merchant Websites 149 5.1.A.3 Promotional Material 150 5.1.B Honoring Cards 150 5.1.B.1 Card Types 150 5.1.B.2 Uniform Services 150 5.1.C Prohibitions 151 5.1.D Cardholder and Card Verification 151 5.1.D.1 Identification Verification 151 5.1.D.2 Uncertain Identification 153 5.1.D.3 Missing Imprint or Expired Card 153 5.1.E Authorizations 153 5.1.E.1 Transactions Below Floor Limit 153 5.1.E.2 Transactions Above Floor Limit 153 5.1.E.3 Other Required Authorizations 154 5.1.E.4 Hotel and Car Rental Transactions 155 5.1.E.5 Airline Transactions 155

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15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

D Credit Refunds 166 5.2.D.1 Transaction Receipts 167 5.E.10 Timeshare Transactions 5. .3 Transaction Receipt Reversal or Adjustment 166 5.8 Mail/Phone Order and Electronic Commerce Transactions 5. .B.2.2. .B.9 Small Ticket Transaction 164 TRANSACTION RECEIPT PROCESSING . .3. .E.3 Cardholder Signature 160 5.3. . . .E. . .7 High-Risk Telemarketing Transactions 5. .B Delayed or Amended Charges 164 5.1 General Requirements 165 5.E.2. .2 Prohibitions 166 5. .3.5.3 Mail/Phone Order Transactions 161 5.D.E. .2. .2.1. .6 Cruise Line Transactions 5. .F.E.F Transaction Receipt Deposit 167 5. .3.6 Aggregated Transactions 161 5.1 Deposit Restrictions 167 5.B Special Transaction Receipt Information Requirements 160 5.1.2.4 Electronic Commerce Transactions 161 5.3.3.A General Transaction Receipt Information Requirements 160 5. .A.3.2.D.F.A Multiple Transaction Receipts and Partial Payments 164 5.B.3. .3.2 Deposit Location 168 5. .4 Special Credit Refund Requirements for Timeshare Merchants 166 5. Volume I—General Rules xvii . . .5 Recurring Electronic Commerce Transactions 161 5. .3. . .B.C.E.3. .1. . . . .11 Partial Authorizations 5. .3. .1 Restrictions 166 5.12 Automated Fuel Dispenser Transactions 5.C Recurring Transactions 165 5.2 Manually Imprinted Transaction Receipts 160 5.1. . .3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.E Transaction Receipt Delivery to Cardholder 167 5. .C. . .D.1.1 General Requirements 164 5.9 Recurring Transactions 5.D.3. .164 5.2.1 General Requirements 160 5.3. . . .1 Delayed or Amended Charge Transactions 160 5. .1. . .2 Recurring Services Transactions 161 5.3.2.B.F Data Protection Method Requirements 5.3.2 Special Requirements for Car Rentals 165 5. . . . .B. .B. .2.7 Dynamic Currency Conversion 162 5.B. . .8 Returned Merchandise and Adjustments 163 5. . . .2. .5 Returned Merchandise and Adjustments 166 5.B.1. .2 Amended Transaction Receipts 167 5.E.E.3. .A. .160 5.2.B.2 Credit Transaction Receipt 166 5.2 156 156 156 157 157 157 158 159 TRANSACTION RECEIPT COMPLETION.A.2. .3.3. .1. .

2 Determination of Merchant Outlet 176 5.F.1 Proximity Payment General Requirements 173 5.F.2 Merchant Description 169 5.4.D.4.4. .4.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants 175 5.A In-Transit Service Transaction Requirements 168 5.4 Deposit Time Limits Payments to Merchants 168 168 SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES . . .4.A.4. . .A.D.4.I.C Online Gambling Transactions 171 5.4.C.2 Internet Payment Service Provider and Sponsored Merchant Name 176 5.4.4.A.C.I.D.4.4.Table of Contents 5. .D In-Transit Service Gambling 172 5.3 Cardholder Credit 173 5.3 5.H.A.1 Disclosure of Merchant Outlet Country 176 5.4.4.4.5 Transaction Receipt Delivery 170 5. .4.3.4.4 Internet Payment Service Provider Liability 177 xviii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.3 Authorization Requests 169 5.F.2 Aggregated Transaction Restrictions 175 5.H.A.4 Aggregated Transaction Receipt Requirements 175 5.E.4.4.3 Small Ticket Transaction Cardholder Verification 174 5. .4.1 Transaction Restrictions 172 5.4.4 5. .E.4.4 Transaction Processing 173 5.4.4.I.4.6 In-Transit Terminal Requirements 170 5.I. . Volume I—General Rules .1 General Requirements for Internet Payment Service Providers 176 5.4 Transaction Date 169 5.4.2 Small Ticket Transaction Restrictions 174 5.4.4. .D.F Small Ticket Transaction 174 5.3 Internet Payment Service Provider Customer Support 177 5. 168 5.4.B Gambling Transactions 170 5. .F.I Internet Payment Service Providers 176 5.4.G.1 Transaction Currency 169 5.4.F.4.1 Aggregated Transaction General Requirements 174 5.2 Special Website Requirements 172 5.3.3 Aggregated Transaction Cardholder Notification 175 5.4. .1 Small Ticket Transaction General Requirements 174 5.F.G.4. .4.1 Special Requirements 171 5.E Proximity Payment Transactions 173 5. .2 Contactless Program Payment Requirements 173 5.4 Small Ticket Transaction Receipt 174 5.G.G.4.A.G Aggregated Transactions for Electronic Commerce Merchants 174 5.2 Authorizations 173 5.

R.4.4 Reservation Confirmation 5.1 General 5.4.S Advance Deposit Service 5.4.1 General Requirements 5.O Sale of Visa Travelers Cheques and Foreign Currency 5.R Hotel Reservation Service 5.4.4.S.4.R.J.M Account Funding Transactions 5.R.7 Cancellation Period 5.4.4.4.N Quasi-Cash Transactions 5.3 Reservation Information 5.J.R.1 General Requirements 5.S.4.4.Q Delayed Delivery Transactions 5.S.K Load Transactions and Buy-a-Card Transactions 5.1 Authorization 5.7 Unclaimed Accommodations 5.R.4.Q.S.T.6 Transaction Receipt Delivery to Cardholder 5.4.4.N.1 Visa Prepaid Load Service General Requirements 5.T.2 Billing Information 5.1 General Requirements 5.4.4.5 Transaction Receipt Completion 5.2 Visa Prepaid Load Partner Requirements 5.4.4.5.4.S.2 Transaction Receipt and Priority Check-out Agreement Completion 5.T.4.4.2 Billing Information 5.4.2 Validation of Cardholder Identity 5.Q.4.8 Cancellation Confirmation 5.6 Cancellation Confirmation 5.4.2 Liability for Installment Transactions 5.4.R.4.4.4.4.L.S.4.4.J Installment Transactions 5.S.4 Reservation Confirmation 5.4.5 Cancellation Period 5.N.P Scrip 5.4.4.4.N.R.4.4.L.4.S. Volume I—General Rules xix .4.3 Transaction Receipt Delivery 5.4 Document Retention 177 177 178 178 178 178 178 179 179 179 179 179 179 180 180 180 180 180 180 180 180 181 181 181 182 182 182 182 182 183 183 183 184 184 184 184 184 185 185 185 185 185 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.9 Unavailable Hotel Accommodations 5.4.3 Wire Transfer Money Order Merchants 5.S.T.S.4.1 General Requirements 5.10 Unavailable Cruise Line Accommodations 5.4.8 Unavailable Accommodations 5.L Visa Prepaid Load Service 5.3 Accommodation Information 5.T Priority Check-out Service 5.R.2 Transaction Receipt Deposits 5.

.7 BASE II Edit Package 192 6. . .A. .Y Cheque Acceptance 5. .B.A Recovered Card Procedures 189 5. .Table of Contents 5. . and Telex Calls 193 6. . .X.A. . .8 Unavailable Specialized Vehicles 5.B.A BIN Processing 191 6. .B.4 Restricted Use 191 6. .3 Non-Assignable Right 191 6.B. .5. . . . .A Authorization Transactions 193 6.X. .2 Encashment Procedure 5.X. .D Rewards Paid by Acquirer for Recovered Cards 189 5. . .B. CLEARING AND SETTLEMENT . .5 Online Financial Transactions 194 6.1. . . .1.4.4.4.3 Encashment Limitations 5.4 Currency Conversion 193 6.1.4. .1 GENERAL REQUIREMENTS . . . . . . .A. .1.A. . . . .4. .5.1 General Authorization Requirements 193 6. .4.5.Y.3 Reservation Information 5. . . .4 Reservation Confirmation 5. .4.1. . .V Hotel or Cruise Line Cash Disbursements 5. . . .4. . .X.X.2. . .1.4.1.4.1 General Requirements 5. .5. .8 Support 192 6. .1.W Cash-Back Services 5. . .X.6 Cancellation Confirmation 5. . . 189 5. .E Merchant Monitoring Programs—Compliance 190 Chapter 6: Payment Services 6.3 Responsibility for Telephone. 191 6. .4.Y.2.4.B.C Single Message System 192 AUTHORIZATION. . . .1 General 5. . . .5.7 Unclaimed Specialized Vehicles 5.4.A. . . . . . . . . .4. .4. . . .X.X.X Specialized Vehicle Reservation Service 5. .C Notification of Recovered Cards 189 5. .2. Fax.2 Billing Information 5. . .2 xx 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Responsibility for Losses 193 6. .Y. .U Cruise Line On-Board Casinos 5.1 Proprietary Interest 191 6.5 186 186 186 186 186 187 187 187 187 187 188 188 188 188 188 189 CARD RECOVERY . 193 6. . . . .B. . . .5 Cancellation Period 5. . . .2. .4. . . . . Volume I—General Rules .B Reasons for Card Recovery 189 5.B Use of VisaNet 191 6.6 Visa Extended Access 191 6. . .2 Confidentiality 191 6.2. . . . . . . .1. .2. .1.

2.F. . . .C Clearing Requirements through VisaNet 6. . .3. .3. . .3.4. . .C. . . . . . .B.2 7. Chargebacks. . . . . . . .C. . . . . . and Representments 7.F. .C.1 Applicability 6.1 7.C. . .8 Member Reversal or Adjustment of Credit Transactions through VisaNet 6. . . .5 Notification of Duplicate Data: Exceptions for Private Agreements 6. . . . .1 Fees 205 7. .206 7. . .C. .D VisaNet Copy Request and Fulfillment Service 204 7. . . . . . . .2 Required Interchange through VisaNet 6.2.A Request for Transaction Receipt Copy 199 7.2.2. . .3. . .2 Issuer Rights 205 7.3 Exception for Domestic Interchange 6.2 Fee Recovery 205 CHARGEBACKS AND REPRESENTMENTS . . . . . .C. . . . .1 Minimum Data Requirements 200 7. .3. .B Chargeback and Representment Transmission 206 7. .2. . . . . . .B. . . . .4.3. .199 7. .4. . . .D.2. .F Retrieval Fees 205 7. . . .3. .4. .3 INTRODUCTION . . . .C.3. . .2.C. . . . .2 Transaction Fulfillment Document Requirements — Small Ticket Transaction 201 7.2 Issuer Responsibilities 205 7.3.1 Request Discrepancy or Data Omission 205 7. . . . .3.2. .E.B General Clearing Requirements 6. . . Volume I—General Rules xxi . . . .6.3. .C Transaction Receipt Request and Fulfillment Data 200 7. . .B. .B.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. . . .3.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6.6 Member Reversal of Duplicate Data: Through VisaNet 6.1 Clearing and Settlement 206 7.C.2.199 TRANSACTION RECEIPT RETRIEVAL . . . . .C. . . . . . . . . . . . . . . .E.B Transaction Receipt Retention 200 7.3. . . . .1 Interchange Sent via VisaNet Access Point 6.2 Documentation 206 7. . . .D.4 Notification of Duplicate Data: Through VisaNet 6. . . . . .2. .2. . . . . .3 Transaction Receipt Fulfillment Documents—Data Requirements 201 7. . . . . . . . .9 File Correction Service 194 194 194 194 194 195 195 196 196 197 197 197 Chapter 7: Transaction Receipt Retrieval.2.E Acquirer Discrepancy Notification 205 7. .199 MUTUAL ASSISTANCE .3.C. .3.1 Acquirer Responsibilities 204 7.A Chargeback and Representment Process 206 7.

6 7.2 Return of BASE II Presentment 7.5 207 207 207 207 207 207 208 211 213 213 214 214 214 214 REPRESENTMENT . . . . . . . .3 Reasons and Time Limits for Specific Transaction Types 7. . . . . . . . . . . . . .1 Pre-Arbitration Attempt 222 7. . . . .C. .C. . .A. . .2 Pre-Arbitration Response 222 7. . . . . . . . .6 Appeal Filing Fee 227 7.7 Finality of Decision on Appeal 227 COMPLIANCE . . .C. .D. .D Chargeback 7. . . . . . . .E. .3 Currency Conversion 7. .B. . . .D. .2 Representment Amount 216 CHARGEBACK REASON CODES . .4. . . . . . . . . . . . . . .7 7.4. .7. .10.4. . . . . . .7. and Time Limits 215 7.7. . .5. .C Data Compromise Recovery 228 7.7. . .B Pre-Arbitration Conditions 222 7. . .3 Invalid Request 224 7.7.4.E.C. . . .4. . . . . . .7.4.5 Transaction Chargeback Method 7. .1 Representment Documentation Requirements 216 7. . . . .D.4.B. . . 222 7. . .1 Pre-Compliance Acceptance 228 7. . . . .10.7. .7. . .2 Chargeback Amount 7. . . Conditions. . .A. . .2 Chargeback Dispute Groups and Time Limits 7. .C. .10. . .10. . . . .3 Pre-Compliance Response 228 7. . . . .3 Return of Chargeback 7. .A Representment Reasons.10 xxii 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.9 7.1 Filing Reasons 223 7. . 228 7. . . 227 FILING CONDITIONS .4. . . .7. . . . . . .7. .7. .7. . .2 Pre-Compliance Rebuttal 228 7. . . . . .10. . . .D. .E.Table of Contents 7. . . .C Arbitration Process 223 7. . . . . . . . . . . . . . . Volume I—General Rules .10. .4.A Pre-Compliance Attempt 228 7.C. .1 Attempt to Settle 7. . . . . .7. . . .D. . . . . . . . . . .3 Pre-Arbitration Acceptance or Rebuttal 223 7. . . . . .1 Overview 7. . .E Processing Requirements 7. . . . . . . . . .4 Valid Request 225 7. .5.4 Chargeback Time Limits 7. . . .D Pre-Compliance Acceptance or Rebuttal 228 7. .4. .4. . . . . . . . . . . .A Reason 222 7.D. . .5 Appeal Rights 226 7. . . 216 ARBITRATION . . . . .C. . . . . . . . . . . . .D. . . . . . . . . . . . . . . . 227 PRE-COMPLIANCE CONDITIONS . . . .4. . .5.C. .1 Chargeback Documentation 7.D. . . .C Chargeback Reduction Service 7. 215 7. . .8 7.2 Filing Procedures 223 7. . .B.C.4. . . .C. . .

11.11.E.2 Time Limits 231 7.A.E. .5 Notification 232 7.B. . .2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 229 7.B.10 Electronic Commerce Transaction (Attempts Authentication) 230 7.A. .14. Volume I—General Rules . . . .11. .B.11. .5 Copy Fulfillment 230 7. . .12 7.3 Required Documentation 232 7. .4 Finality of Decision on Appeal 235 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) .1 Group Member 232 7. .E. . .11. . .11. .1 Visa Notification 233 7. . . . . . . . .13 7.11. .A. .14. . . .D. . . . .11. .D Valid Request 233 7.13. . .11 COMPLIANCE PROCESS . . .E. .236 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008) . . .14. . .229 7.13.A.B Transaction Aggregation Criteria 237 7. .11. . . . . . . .2 Time Limits 235 7.11. . . . .11.1 Appeal Amount 235 7.A Eligibility Criteria 236 7.7.11. .11. . .A Interchange Reimbursement Fee Compliance Screening 237 7.11.D. . . . . . . .B Filing Procedures 231 7. . .A. . .A Filing Reasons 229 7.A. .A.C.1 Chargeback Reduction Service Return 229 7. . .11.4 Filing Fee 232 7. . .11. .1 Correspondence 237 7.8 Card Acceptance Violations 230 7.A.3 Appeal Filing Fee 235 7. . . .C Transaction Aggregation Limit 237 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008) . . .2 Filing Period 238 7. . . . . . . . .11.11. . . . . . .11.A.C. . . . . .1 Filing Authority 231 7.11.3 Requesting Member’s Withdrawal 233 7. . . . . . .A.A. .4 Visa Compliance Decision 234 7. .14 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11.5 Financial Liability 234 7. . .11. . . . . . .11. . .11. .11. . . . .B.11.2 Opposing Member’s Response 233 7.C Invalid Request 232 7. . . .14. .B. .6 Delayed or Amended Charges 230 7. . .11.D. . .2 Visa 233 7. . . . . . . . .236 7. . . . .3 Certification 238 xxiii 7. .11. . . . . . . . . .13.237 7.D.9 Non-Card 230 7.11.D. .E Appeal Rights 235 7. . .7 Timeshare Transactions 230 7.

3 Appeal Decision 245 Chapter 10: Card and Marks Requirements 10. . . . . Volume I—General Rules .2.A Filing Reasons 242 7. .2 Delivery of Pre-Compliance Documentation 7. .1 10.15. . . . .A. .14.A. .2 The Visa Brand Mark with the Electron Identifier 248 10. .2 INTRODUCTION . .E.1 Time Limits 245 7. . .14.1 Approval 247 10. .14. . . . . . . . . . . . .2. .E.E. .B. . . .E Visa Interchange Reimbursement Fee Compliance Decision 243 7. . . . . 247 GENERAL REQUIREMENTS . .A. . . . .B. .B.A.4 238 239 239 240 240 240 241 241 242 242 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008) . .2 Filing Time Limits 242 7. . . . .15. . . . . . .2. . . .B Interchange Reimbursement Fee Pre-Compliance 7.B Visa-Owned Marks 247 10.2 Financial Liability 244 7. . . . .15.14. .4 Exchange Rate Risk 244 7. . . .15.3 Plus Program Marks 249 10. .14.15.15. . . .C Invalid Requests—Compliance Process 243 7. . . .15. . .E.15. . .7 Fees 7. . .B. .A. .5 Invalid Requests—Compliance Screening 7.1 The Visa Brand Mark 247 10.15 7.B. .D Filing Compliance 7.3 Collection and Settlement 244 7.B. . . .14. .4 V PAY Brand Mark 249 xxiv 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. . 242 7.15. . .2 Appeal Fee 245 7. .15. .A Graphic Reproduction of Visa-Owned Marks 247 10.2.15. . . .15.2. . .3 Delivery 243 7. . .A. .1 Required Documentation 242 7.2.F. .14. .B Filing Procedures 242 7.2 Usage Requirements 247 10. . .15. . .F. .1 Attempt to Resolve 7.F Appeal Rights 245 7. . .14. .2.B.Table of Contents Visa Interchange Reimbursement Fee Compliance Screening Decision 7. . . .14.4 Review Fee 243 7.B.3 Time Limit 7.15. . .C Pre-Compliance Acceptance 7. .1 Visa Review 243 7.F. . .6 Re-submitting an Interchange Reimbursement Fee Compliance Request 7. . . . . . .14.B.B. . . 247 10.B. . . .15.15.2. .D Compliance Filing Withdrawal 243 7. . .15. . . . .

. .B The Visa Infinite Product Name 250 10. . . . .C. .D The V Distribution Identifier 251 NON-CARD USE OF VISA-OWNED MARKS . .8.2 Encoding and Personalization Requirements 252 10. . . . . . . . .8.6 10. . . . . . . . . .10 OTHER CARD SECURITY FEATURES. . . . . . . . . . . .2 Chip Cards Bearing a Visa-Owned Mark 258 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. . . . . . . . . . . . . . .A Use at a Point-of-Transaction 251 10. . . . . . . . . . . .A. . . . . .4 Visa Electron Cards 253 CARD FEATURE REQUIREMENTS . . . . . . . . . . . . . . . .3. . . . . . . . . .251 CARD MANUFACTURER REQUIREMENTS .C. . . . . . . . . . . .B.8.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS . . . . . . . . . .11. .257 10. . . . . . . . . .8. . . . . . . . . . . . . .8. . .1 Orientation 253 10. . . . .8. . .9. . . . . . . . .10. . . . .251 ELECTRONIC CARD-READING TECHNOLOGIES . .C. . .14. . . . . . . .8. . .11 MULTIPLE MARKS ON CARDS . . . .10. . . . . . .11. . . .4. . . . Volume I—General Rules xxv . . . .B Other Brand Marks 256 10. . . . . . . .10. .B.252 10. . . . .10. . . . . . . . . . . . .8. .A.251 EXTRANEOUS MARKINGS IN CARD PRODUCTION . . . . . .1 Visa or Visa Electron Payment Application 258 10. . . . .C. .251 10. . . . .2 Placement 255 10. . .7 10.9 10.9. . . . . . . . . . . .14 TRADE NAME AND MARK REQUIREMENTS . . . . . . . . . .A Additional Card Feature Specifications 255 10. .14. . . . .255 10. . . .A. .A The Visa Platinum Product Name 250 10.B. . . . . . . . .9. .3. .10. . .8. . . . .5 10.3. . .2 Magnetic-Stripe Encoding 253 10. . . .14. . . . .B.3 Card Verification Value 253 10.A Chip Cards 258 10. .13 PLUS PROGRAM MARKS . . . . .C The Visa Commercial Card Product Name 250 10. . . . .258 10. . . . . . . . . . . . .A Hierarchy of Marks 256 10. . . .A. . .257 10. . .8 10. .250 10.1 Specifications 255 10. .3 PRODUCT NAMES . .1 General Requirements 252 10.B Chip Card Technology 252 10. . . . . . . . . . . .2 Expiration Date and Card Symbol 255 10. . . . . . . . . . . . . .9. . . . . . . .A Overview 252 10. .A.10. . . .C Magnetic-Stripe Technology 253 10. . . . . .4. . .254 10. . . . . .B Printing of Card Verification Value 2 256 10.1 Visa Cards 256 10.1 Vehicle-Specific Fleet Card 255 10. .3. . . . . . . . . . . . . . . . . .256 10. .A. . . . .10. . . . . . .2 Visa Electron Cards 256 10. .B Merchant Outlets and Member Locations 251 CARD REPRODUCTIONS .4 10. . .B Visa Electron Cards 255 10. . . . . . . .A Chip Cards 255 10.

2 Use of Non-Member Marks 10. . . .14.C.14. . .C Non-Standard Cards 260 10. . . . . .B Visa Cards 10.14. . . . . .E Virtual Account Reference Cards 261 10.14.A Visa Cards 260 10. .15.D Cards Bearing the Plus Symbol 260 10.D Cards Bearing the Plus Symbol 258 258 258 259 259 259 259 10.14.15. .14. .B. .15. . .F Proximity Payment Device Requirements 261 Appendix B—Merchant Data Standards Appendix D—Defined Terms xxvi 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. . . .C.1 Member Identification 10. .2 Restricted Use 10. .C Visa Electron Cards 10.14. . .B. .15. . . 260 10. .15. . . .15.B Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier 260 10. Volume I—General Rules .Table of Contents 10.1 Use of Non-Member Marks 10.15 CARD DESIGN CONSIDERATIONS. .

Visa Electron. and the Visa Product Brand Standards Web site • Volume IV—Interlink Program Operating Regulations specifies the general rules that Members must follow to participate in the Interlink Program • Volume V–Visa Cash Program Operating Regulations specifies the general rules that Members must follow to participate in the Visa Cash Program • Visa International Certificate of Incorporation and By-Laws—Referred to throughout the Visa International Operating Regulations as the Visa International By-Laws. Visa Electron. See About the Visa International Operating Regulations for details about the contents of the Visa International Operating Regulations.A Visa International By-Laws General Regulations HIERARCHY OF VISA REGULATORY PUBLICATIONS The Visa International By-Laws specify the minimum standards with which Members must comply unless the International Board specifically grants a variance. In addition. These rules may. and Visa Canada have separate by-laws governing their Members.A.B Visa International Operating Regulations The Visa International Operating Regulations specifies the common rules with which Members must comply when operating and participating in the Visa. Interlink. Plus. unless Visa specifically grants a variance. Plus. The Visa International Operating Regulations consists of 6 volumes: • Volume I—General Rules specifies the general rules that Members must follow to participate in the Visa. in some cases.S. National. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. and Visa TravelMoney Programs • Volume II—Dispute Resolution Rules governs a Member’s attempts to resolve disputes and the processes available to the Member if its resolution efforts are unsuccessful • Volume III—Card and Marks Specifications provides specifications in conjunction with Volume I—General Rules.1. be modified by Regional. 1.1 1. and Visa TravelMoney Programs. Inc. Visa Cash. Volume I—General Rules 1 . "Card and Marks Requirements".1 1. Visa U. Chapter 10. the Visa International By-Laws delegate certain authority to the Regional Boards. or Group Member Operating Regulations.

Volume I—General Rules .Chapter 1: General Regulations 1.3 1.E. the “honor all Cards” rule • Impacts fee rates All other variances.1 Variances to the Visa International Operating Regulations Board Powers The International Board.3 Emergency Variances 1.1.1.1 Extensions to the Visa International Operating Regulations Description The requirements in the publications when referenced in the Visa International Operating Regulations.E.b An emergency variance must not exceed 120 calendar days without International Board consent.3.3. that do not affect any of these criteria are subject to approval by Visa.E.a Emergency Variances The President of Visa International may direct Visa to grant a Member an emergency variance to a specific operating regulation if the Member cannot comply due to circumstances beyond its control.E. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. may adopt. unless the International Board specifically grants a variance.g.2 Variances A request for a variance to the Visa International Operating Regulations must be submitted to the International Board for approval if the variance meets any of the following criteria: • Undermines the integrity of the Visa brand • Contravenes a Visa core business principle.1.1.E. They are binding upon participants in the services referenced. such as: • Natural disasters • Acts of war • Government restrictions due to political unrest 1.1. The Visa International Operating Regulations governs in the event of any inconsistency or contradiction.1. have the same authority as the Visa International Operating Regulations. amend. e. 1.. or repeal variances to the Visa International Operating Regulations to expand markets in previously uncommitted countries or to attract new Members. by a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present.D 1.E 1. including pilot program variances.E.1. 1.D.D Extensions to the Visa International Operating Regulations 1. 1.1.1.1.

or confer any rights. as to any third parties. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. if made after the publication date noted in the Visa International Operating Regulations. In the event of any conflict between the Visa International Operating Regulations and any applicable law.4 CONFIDENTIALITY A Visa Member must: • Maintain Visa confidential information in strict confidence • Not disclose any Visa confidential information • Store and handle Visa confidential information in such a way as to prevent unauthorized disclosure • Take reasonable measures to protect Visa confidential information and treat it with at least the degree of care with which a Member treats its own confidential and proprietary information • Disclose Visa confidential information only to those employees with specific need to know Disclosure to contractors of technical specifications is subject to Section 6. or claims of any kind. Visa reserves the right to amend.1 1. Such changes will be reflected in the next published version of the Visa International Operating Regulations. will not appear in such Visa International Operating Regulations. 1.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS The Visa International Operating Regulations govern the relationship between Visa and its Members and their agents.1. Volume I—General Rules 3 .B. nor do they constitute a contract. The Visa International Operating Regulations do not constitute a thirdparty beneficiary contract as to any entity or person.2 USE AND APPLICATION OF THE VISA INTERNATIONAL OPERATING REGULATIONS 1.B. modify.4 CONFIDENTIALITY 1.1. and such changes.1.3 APPLICABLE LAWS A Member must comply with applicable laws and a Transaction must be legal in both the Cardholder’s jurisdiction and the Merchant Outlet’s jurisdiction. privileges. promise or representation.1.2. delete or otherwise change the Visa International Operating Regulations at any time. SEE ALSO: • Section 3.B • Section 4. the requirements of applicable law govern.

Volume I—General Rules .Procedures for issuance and distribution of Visa Prepaid Cards For Visa Corporate and Visa Purchasing Card Issuers.Procedures for issuance and distribution For Issuer’s Merchant with which it has contracted to sell Visa Prepaid Cards: .5.A VISA RIGHTS Right to Monitor. but not limited to: For Issuers: . Audit.5.Shipping and storage security procedures for Visa Prepaid Cards .Visa Cards or Visa Electron Cards .5 VISA RIGHTS 1.B Member Obligations 1. Visa may also audit the records and procedures of the Issuer and of other agents or entities participating in the Issuer’s multinational programs. and Investigate Visa may: • Inspect the premises of a Member or its agents or Merchants at any time and charge the Member a fee for this inspection • Conduct an investigation or onsite review at the Member’s expense • Audit the records and procedures of any Issuer.B Member Obligations A Member or its agent.Chapter 1: General Regulations 1.5. Inspect.5 1. and Merchant with which it has contracted to sell Visa Prepaid Cards. 4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including. • Monitor and inspect the security and quality control procedures of each Approved Manufacturer and Third-Party Personalizer • Audit and review the premises of an Approved Manufacturer or Third-Party Personalizer without notice at any time and request a production-run sample of both: .Shipping and storage security procedures .Security features of Visa Cards or Visa Electron Cards • Monitor an Acquirer to determine disproportionate fraud-to-sales ratios • Conduct security inspections at any agent or Merchant location that has excessive Fraud Activity 1. or a Merchant must cooperate fully with Visa in an investigation or onsite review. This cooperation includes providing access to the premises and to all pertinent records and releasing any information to Visa upon request.

6.B. 1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A violation of any section qualifies as a repetitive violation only if the violating Member does not correct it by the date specified in the Notification.6. This section also specifies the procedure for the allegation and investigation of violations.6.1 Fines and Penalties Process Allegations Allegations of violations may be brought by any of the following: • The International Board or a committee appointed by the International Board • The Regional Office • A Regional Board or Regional President.C 1.6. 1. and the rules and schedules for fines and penalties.B. as specified in Section 1.b 1. Visa officers will enforce these fines and penalties.a Notification Decisions taken will be recorded and reported to the appropriate Visa officer for Member Notification and enforcement.6.6.6.6 REGULATION ENFORCEMENT Visa may use the enforcement mechanisms outlined in this section for violations of the Visa International Operating Regulations.C.3 1.6.2 Investigation Visa officers will investigate allegations and either: • Notify the Member that no substantial violation has been committed • Make a determination that a substantial violation has been committed and refer the matter for further action 1. as applicable.1 Fines and Penalties Rules Repetitive Violations Repetitive violations of the Visa International Operating Regulations incur heavier fines or other actions. If a violation is found to have occurred.1.B.6. or committee appointed by the Regional Board or Regional President • A Regional Management Committee • A Member • A Visa officer 1.6.A Visa International Operating Regulations and Visa International By-Laws Visa may levy fines and penalties as specified in the Visa International Operating Regulations.D.B 1.B.6.3. 1.B.3.6 REGULATION ENFORCEMENT 1. the Member will be promptly notified of the violation and action taken as a result. Volume I—General Rules 5 .C.1 Repetitive Violations 1.

A violation is considered “willful” if the Member knew.6.D. adversely affecting the goodwill associated with Visa System products and services. a Member found to have willfully violated the Visa International Operating Regulations. Volume I—General Rules .D increase for repetitive violations within any 12-month period.C. When determining the amount of a fine specified in this section. that its conduct constituted a violation of the Visa International Operating Regulations.3 Willful Violations 1. the operation of the Visa Systems.2 Time Period 1.6. in addition to the criteria in the previous paragraph. including the amount incurred by Visa and its Members • Repetitive nature of the violation • Member history or prior conduct • Effect of the assessment upon the safety and soundness of the Visa system and the Member • Any other criteria Visa deems appropriate Prior to a decision that a “willful” violation occurred. 1.6.C. a Member will have the right to introduce any evidence in support of its position.6. or its knowledge can be fairly implied. or the operations of other Members will be subject to a further fine. 6 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C. The 12-month period begins on the date of the most recent Notification of the violation and ends following a 12-month period free of violations of that regulation.C.2 Time Period Penalties pursuant to Section 1.6.6.Chapter 1: General Regulations 1. the following will be considered: • Type of violation • Nature of the damage.3 Willful Violations In addition to the fines or penalties specified in Section 1.

Acquirers. or their Merchants that conduct Verified by Visa Transactions must comply with the requirements of the Verified by Visa Global Performance Enhancement Program. an Acquirer. as specified in both the: • Verified by Visa Acquirer and Merchant Implementation Guide • Verified by Visa Issuer Implementation Guide If Visa determines that an Issuer.6.D.1. or its Merchant has failed to meet the requirements of the Verified by Visa Global Performance Enhancement Program. Table 1-1: General Schedule of Fines Violation First violation of regulation Second violation of same regulation in a 12-month period after Notification of first violation Third violation of same regulation in a 12-month period after Notification of first violation Fourth violation of same regulation in a 12-month period after Notification of first violation 5 or more violations of same regulation in a 12-month period after Notification of first violation If the 12-month period is not violation-free and the fines total US $25.000 fine International Board discretion Additional fine equal to all fines levied during that 12-month period 1.1.D Fines and Penalties Schedule 1.D.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program Issuers.6. Table 1-1. Volume I—General Rules 7 . SEE ALSO: • Section 3.8.6.6.000 fine US $25.D.1 Fines and Penalties Schedule General The fines listed in the following table are in addition to any other fines or penalties specified in the Visa International Operating Regulations.6.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.D • Section 4.D.D 1.000 or more Fine Warning letter with specific date for correction and US $500 fine US $5.3.000 fine US $10.6. the Member is subject to the fines and penalties in Section 1.2 Penalties for Non-Compliance with the Verified by Visa Global Performance Enhancement Program 1.

6.000 per month US $5.000 US $25.9.B.5.000 US $10.Chapter 1: General Regulations 1.6.3.D.6. Volume I—General Rules . Table 1-2 specifies the fines and penalties applicable to an Acquirer if Visa determines that the Acquirer has failed to meet the requirements of the Data Quality Compliance Program.3 Penalties for Member Failure to Comply with the Data Quality Compliance Program Table 1-2: Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program 1.1 BASE I Technical Specifications SMS POS (Visa & Visa Electron) Technical Specifications 1.b Table 1-2: Acquirer Penalties for Non-Compliance with the Data Quality Compliance Program Violation Time Period Visa Action or Fine Problem Not Resolved After Second Notification Letter Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification Problem not resolved after receipt of Notification 60 calendar days 90 calendar days 120 calendar days.a Penalties for Member Failure to Comply with the Data Quality Compliance Program An Acquirer must ensure that all Authorization Requests and Clearing Records contain complete and valid data.D.3. plus every 30 calendar days for each subsequent month until compliance is achieved Resolution Date Not Met Problem not resolved by the agreed-upon date Problem not resolved Problem not resolved Agreed-upon resolution date Within 30 calendar days of the agreed-upon resolution date Within 60 calendar days of the agreed-upon resolution date.6.A.D.2 Section 4. an Acquirer may be subject to the Data Quality Compliance Program.000 per month 8 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 1. If data is missing or incorrect.000 US $10.000 US $25.D. SEE ALSO: • • • • Section 4. plus every 30 calendar days for each subsequent month until compliance is achieved US $5.

D.6.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values An Acquirer is subject to the penalties specified in Table 1-4 if an Electronic Commerce Transaction is not identified with the correct Electronic Commerce Transaction indicator values specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Violation Warning Uncorrected Violation (Month 4) Uncorrected Violation (Month 5) Uncorrected Violation (Months 6-12) Uncorrected Violation (Months 13-18) Uncorrected Violation (Month 19 and subsequent months) Visa Action. Volume I—General Rules 9 . or Fine Notification of violation with specific date for correction.6 Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values Table 1-4: Acquirer Penalties for Incorrect Use of Electronic Commerce Transaction Indicator Values 1.000 fine per Merchant identified Acquirer assessed US $10. not to exceed 3 months Acquirer assessed US $5.D.1.000 fine per Merchant identified Acquirer assessed US $25.6.000 fine each month per Merchant identified Visa may suspend the Merchant from participation in the Visa Program Visa may permanently disqualify the Merchant from participation in the Visa Program 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Notification.

Penalties for Online Gambling Credit Compliance Program An Acquirer is subject to the penalties specified in Table 1-6 for an Online Gambling Merchant in the Online Gambling Credit Compliance Program.000 fine per Merchant URL or Sponsored Merchant URL identified US $50.a Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: • Merchant Category Code 7995.6.13. as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Table 1-5: Acquirer Penalties for Failure to Correctly Identify Authorization Requests for Online Gambling Transactions Month Month 1 Month 2 in a 12-month period Month 3 in a 12-month period Month 4 and subsequent months in a 12-month period Visa Action or Fine US $25.D.C • POS Condition Code 59. as specified in Section 5.D.6.8 1 This excludes Merchants participating in the Cardholder Funds Transfer pilot program.7. 10 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Chapter 1: General Regulations 1.6. Volume I—General Rules .D.000 fine per Merchant URL or Sponsored Merchant URL identified US $100.7.b Visa may prohibit an Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more if the Acquirer has 1 or more non-compliant Merchants identified for any 4 or more months during a 12-month period.I.7 Penalties for Incorrectly Identifying Authorization Requests for Online Gambling Transactions Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program 1. as specified in Section 4.6.4.D.D.6.7 1.1 Table 1-6: Penalties for Merchant Violations of the Online Gambling Credit Compliance Program Violation Uncorrected violation up to 3 months in a 12-month period Uncorrected violation 4 or more months in a 12-month period One or more non-compliant Merchants identified for 4 or more months in a 12-month period Visa Action or Fine US $50 per credit over the 5% threshold Visa may permanently disqualify the Merchant from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Online Gambling Merchant for a period of 1 year or more 1.000 fine per Merchant URL or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant or IPSP from participation in the Visa Program Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation Uncorrected Violation 1.

6.9 Penalty for Member Failure to Report Fraud If a Member is deemed non-compliant as specified in Section 3. 1.000 US $50. as specified in Table 1-7. or Respond to Non- 1.1.10 Penalty for Member Failure to Complete PIN Security Requirements Self-Audit or Self-Audit Compliance Statement. the Member is subject to a penalty.1.000 fine US $10.13.A. Volume I—General Rules 11 . or Respond to Non-Compliance Notification Calendar Days Annual due date + 29 calendar days Due date + 30 calendar days to 59 calendar days Due date + 60 calendar days to 89 calendar days Due date + 90 calendar days to 119 calendar days Due date + 120 calendar days and every 30 calendar days onward Fine No fine US $10.000 Regional decision based upon reevaluation Onsite Member Audit Not applicable Not applicable Not applicable Yes Not applicable Occurrence First Second Third Fourth Fifth 1.D.000 fine 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.000 fine US $25.000 fine US $10. as specified in the applicable Regional Operating Regulations.6.D. Table 1-7: Penalties for Failure to Report Warning Letter Yes Yes Not applicable Not applicable Not applicable Suspension of Fraud Chargeback Rights1 Not applicable Not applicable 90 calendar days 180 calendar days Indefinite until compliance achieved Fine (Minimum Amount) $0 $0 US $25. or Respond to Non-Compliance Notification A Member is subject to the fines specified in Table 1-8 if the Member fails to comply with Section 2.6.E and do the following: • Complete and return the “PIN Security Requirements Self-Audit” form • Complete and return the “PIN Security Requirements Self-Audit Compliance Statement” • Respond to a non-compliance Notification Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement.9 Penalty for Member Failure to Report Fraud Table 1-8: Fines for Failure to Complete the PIN Security Requirements Self-Audit or Self-Audit Compliance Statement.4. Chargeback reason codes will be determined by the appropriate Visa Regional Office.

11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios 1. as specified in Section 2.a 1. Volume I—General Rules .000 or more Chargebacks • Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees Acquirer does not identify a High-Risk Merchant with the correct Merchant Category Code.D.11 Acquirer Penalties for Merchants Identified as High Risk Exceeding Acceptable Chargeback Ratios Table 1-9 specifies the penalties per International Chargeback for Acquirers of High-Risk Merchants placed in the Global Merchant Chargeback Monitoring Program. Single month Single month When reached When violation occurs US $25.C.b 12 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.H. or Sponsored Merchant that displays a Visa-Owned Mark on its Website or accepts Cards for the purchase or trade of child pornography. Internet Payment Service Provider (IPSP).6.000 per Merchant per month 1.5.D.0%.D.6.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program 1. SEE ALSO: Section 4.3. The Chargeback ratio threshold is 2.3.12 Penalties for Member Failure to Comply with the Electronic Commerce Merchant Monitoring Program An Acquirer is subject to the penalties specified in Table 1-10 if it fails to terminate a Merchant. and 2 of the following levels of Chargeback activity are reached: • Merchant’s Chargeback ratio is 2 or more times the specified Chargeback ratio • Merchant is assessed fees for 3.Chapter 1: General Regulations 1.1.6. Table 1-9: High-Risk Chargeback Monitoring Program—Acquirer Penalties Event Month Months 1-3 Months 4-6 Month 7 and subsequent months Visa Action or Fine US $100 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet US $150 per Chargeback per month for each identified Merchant Outlet and Visa may disqualify the Merchant from participation in the Visa Program Visa may disqualify the Merchant from participation in the Visa Program Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 Merchant meets or exceeds the specified Chargeback ratio1 without an effective Chargeback reduction plan.6.

000 fine • Visa may revoke the Member’s acquiring privileges Same Merchant or its principals. plus an additional US $250. or Sponsored Merchant identified for any 2 months in a 12-month period Same Merchant or its principals. IPSP.Prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP Both: • US $50.000 per Merchant URL or Sponsored Merchant URL. or Sponsored Merchant identified for any 3 months in a 12-month period Same Merchant or its principals. or Sponsored Merchant identified for any 5 months in a 12-month period Same Merchant or its principals. IPSP. plus an additional US $250.Require the Acquirer to terminate all existing Electronic Commerce Merchants and IPSPs . plus an additional US $250. IPSP. IPSP.000 fine • Visa may both: .000 per Merchant URL or Sponsored Merchant URL US $50.000 fine Both: • US $50. IPSP.Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Table 1-10: Acquirer Penalties for Non-Compliance with the Electronic Commerce Merchant Monitoring Program Event Merchant or its principals. or Sponsored Merchant identified for any 6 months in a 12-month period 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. IPSP.000 per Merchant URL or Sponsored Merchant URL. Volume I—General Rules 13 .000 fine • Visa may prohibit the Acquirer from contracting with a new Electronic Commerce Merchant or IPSP for a period of 1 year or more Both: • US $50. or Sponsored Merchant not terminated within 7 calendar days of Notification Same Merchant or its principals.000 per Merchant URL or Sponsored Merchant URL US $50.000 per Merchant URL or Sponsored Merchant URL. or Sponsored Merchant identified for 1 month in a 12-month period Merchant or its principals.000 per Merchant URL or Sponsored Merchant URL. IPSP. or Sponsored Merchant identified for any 4 months in a 12-month period Visa Action or Fine Notification of violation sent to Acquirer US $50. plus an additional US $250.

Volume I—General Rules .a Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program The Chip Interoperability Compliance Program provides the framework for a Member or Member’s agent identified with high-severity Chip interoperability problems to establish an agreed-upon resolution plan and effect a timely resolution.6.1. A Member is subject to the penalties specified in Table 1-11 if Visa determines that the Member or Member’s agent has violated the Chip Interoperability Compliance Program by failing to either: • Establish and commit to an agreed-upon Chip interoperability resolution plan • Make satisfactory progress toward an agreed-upon Chip interoperability resolution plan SEE ALSO: • Section 3.Chapter 1: General Regulations 1.D.6.C.D.000 per month Month 2 14 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.4.3. Visa requires the Chip Interoperability Compliance Program when Visa determines that progress toward an agreed-upon resolution is no longer acceptable.13.6.6.000 per month Member is assessed US $50. Visa issues a second Notification that fines may apply if the situation is not corrected to the satisfaction of Visa within 60 calendar days of the second Notification Unaddressed violation Unaddressed violation Months 4-5 Month 6 and subsequent months Member is assessed US $25.13.D. Visa may also suspend other incentives.b 1.b Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program Violation Initial identification and confirmation of a violation Unaddressed violation Month Month 1 Visa Action or Fine Member receives Notification that Visa will take action if the situation is not addressed to the satisfaction of Visa within 30 calendar days Visa discontinues any Member incentives associated with deployment of products that have been identified as contributors to interoperability problems.13 1.1.c • Section 4.A.13 Penalties for Member Failure to Comply with the Chip Interoperability Compliance Program Table 1-11: Member Penalties for Non-Compliance with the Chip Interoperability Compliance Program 1.

1. its Merchant Outlet.6.D. or agent Failure to register within 10 calendar days from the date of notification letter on failure to register Failure to register within 30 calendar days from the date of notification letter on failure to register Visa Action or Fine Notification of violation with specific date of correction and request for action plan US $10. or agent Notification of violation with specific date of correction and request for action plan Merchant Outlet Dynamic Currency Conversion Violations Merchant Outlet non-compliant with one or more Dynamic Currency Conversion rules Failure to provide action plan for violation resolution within 30 calendar days from the date of notification letter on Dynamic Currency Conversion violation Failure to provide action plan for violation resolution within 60 calendar days from the date of notification letter on Dynamic Currency Conversion violation US $10.14 Penalties for Incorrect Use of Dynamic Currency Conversion An Acquirer is required to register with Visa before offering Dynamic Currency Conversion and to effect a timely resolution of violations that occur when any of the identified parties violate the Visa International Operating Regulations.6. or agent per month Visa may: • Require the Acquirer to stop the Dynamic Currency Conversion being offered by the unregistered Merchant Outlet. Table 1-12: Dynamic Currency Conversion Actions and Penalties Dynamic Currency Conversion Action Registration Event Acquirer fails to register itself. or agent violates the Dynamic Currency Conversion requirements. an Acquirer’s Merchant Outlet. Volume I—General Rules 15 .D. Merchant Outlet.14 Penalties for Incorrect Use of Dynamic Currency Conversion Table 1-12: Dynamic Currency Conversion Actions and Penalties 1. or agent • Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet. Table 1-12 specifies the actions and penalties that may occur when an Acquirer.000 fine per unregistered Acquirer.000 fine per non-compliant Merchant Outlet per month Visa may: • Require the Acquirer to stop the Dynamic Currency Conversion being offered by the Merchant Outlet • Prohibit the Acquirer from contracting with any Dynamic Currency Conversion Merchant Outlet 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

15 Penalties for the Merchant Fraud Performance Program Table 1-12: Dynamic Currency Conversion Actions and Penalties (Continued) Dynamic Currency Conversion Action Dynamic Currency Conversion Approval Revocation Event Uncorrected Acquirer.D. “Merchant Fraud Performance Program” for fraudulent Transactions at Merchant Outlets in the program • Visa will apply escalating financial penalties to the Acquirer • Visa can ultimately disqualify the Merchant Outlet from the Visa payment system SEE ALSO: • Visa Merchant Fraud Performance Program Guide • Chapter 7. or agent Dynamic Currency Conversion violation Visa Action or Fine Visa may revoke Dynamic Currency Conversion approval from the Acquirer.6.D.15 Penalties for the Merchant Fraud Performance Program 1. and Representments” • Reason Code 93.D. Cardholder choice and fee disclosure • Failure to ensure proper Merchant Outlet staff training and retraining on Dynamic Currency Conversion to ensure compliance • Failure to prevent its Merchant Outlet from deploying a Point-of-Transaction Terminal or other Merchant Outlet procedures that will lead or has led to a violation of the Visa International Operating Regulations 1. Acquirer’s Merchant Outlet.Chapter 1: General Regulations 1. or agent for: • Repeated or persistent violation of the Visa International Operating Regulations following notice from Visa to the Acquirer to remedy any breach and failure to do so within a reasonable time frame • Repeated or persistent Cardholder complaints identified against an Acquirer or an Acquirer’s Merchant Outlet. Volume I—General Rules .6.15 Penalties for the Merchant Fraud Performance Program The Merchant Fraud Performance Program measures Merchant Outlet activity and identifies Merchant Outlets requiring performance improvement when the fraud thresholds are met or exceeded as specified in the Visa Merchant Fraud Performance Program Guide. If a Merchant Outlet continues to meet or exceed the fraud performance thresholds: • The Acquirer will be liable under Chargeback Reason Code 93. or agent within a three month period and the Acquirer failed to comply with the Visa International Operating Regulations regarding its Merchant Outlet. Chargebacks. “Merchant Fraud Performance Program” 16 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6. an Acquirer’s Merchant Outlet. or agent pertaining to disclosure. “Transaction Receipt Retrieval.

A.3 • Section 4.D.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity 1.1 Data Compromise Recovery Eligibility Visa will determine a data compromise event. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Merchant URL. 1.000 fine per Merchant.1.6. Merchant URL.B.6.1 Data Compromise Recovery Eligibility 1. or Sponsored Merchant URL identified US $50.1 1. Table 1-13: Acquirer Penalties for Merchants Engaging in Illegal Cross-Border Transaction Activity Violation Warning Uncorrected Violation Month First month in a 12-month period Second month in a 12-month period Third month in a 12-month period Fourth month in a 12-month period Fifth month in a 12-month period Visa Action or Fine Warning letter requesting response with specific date for correction US $25.6.D.000 fine per Merchant.E. or some other sanction Uncorrected Violation Uncorrected Violation Uncorrected Violation SEE ALSO: • Section 1. Sponsored Merchant.3 • Section 3.6. or IPSP from participation in the Visa Program Visa may prohibit the Acquirer from contracting with a new Merchant for a period of 1 year.E Data Compromise Recovery Solution An Issuer may recover incremental counterfeit fraud losses resulting from a data compromise event involving theft of full Magnetic-Stripe Data under the Data Compromise Recovery solution as described in this section. or Sponsored Merchant URL identified Visa may permanently disqualify the Merchant.6. Sponsored Merchant.16 Acquirer Penalties for Illegal Cross-Border Transaction Activity An Acquirer is subject to the penalties specified in Table 1-13 for failure to take appropriate action if a Merchant is identified by Visa as engaging in illegal cross-border Transaction activity.2. Volume I—General Rules 17 .E. Sponsored Merchant.1. fraud and Issuer eligibility under the Data Compromise Recovery solution.

a Visa will determine data compromise event eligibility based on all of the following: • Forensic confirmation or preponderance of evidence that a breach exists • A violation of the Payment Card Industry Data Security Standards occurred that could allow a compromise of account data • Full Magnetic Stripe counterfeit fraud occurred on a portion of exposed Account Numbers • A minimum of 10.a 1.6.6.E.2 1.3.6.E.6.6.6.4 1.4 Data Compromise Acquirer Fraud Loss Liability 1.E.E.b Visa has no liability for an Acquirer’s or any other party’s inability to pay any amount owed during Data Compromise Recovery. Data Compromise Acquirer Fraud Loss Liability Acquirers deemed liable for a data compromise event will be obligated to bear the assigned liability as determined by Visa.a 1. not to exceed 12 months prior to the data compromise event alert and concludes 30 calendar days following the data compromise event alert.6. as defined in Section 1.E.3.a Data Compromise Event Time Period An Acquirer’s liability under the Data Compromise Recovery solution is limited to a maximum time period of 13 months and is associated with a single data compromise event.c Visa will determine Issuer eligibility for unrecovered counterfeit fraud losses. 1.4.E.E.2 Data Compromise Event Time Period 1.E. The data compromise event time period begins with the earliest known data exposure.2. Data Compromise Issuer Fraud Loss Recovery Issuers’ total fraud loss recovery is limited to both the: • Maximum liability assigned to the Acquirer by Visa • Amount recoverable from the Acquirer 1.6.1.6.2 1.E.E.6.13.b Visa will determine fraud eligibility based on all of the following: • Counterfeit fraud was reported to Visa.Chapter 1: General Regulations 1. based on the Issuer being both: • Capable of receiving Visa data compromise fraud alerts • In compliance with regional Issuer fraud control programs 1.E.b 1.1.6. as specified in Section 3.E.b 18 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.E.1.6.000 Account Numbers were exposed and a minimum of US $100.E.3 1.6.6.E.A • Authorized counterfeit fraud Transactions with full Magnetic-Stripe Data occurred.2. Visa reserves the right to adjust an Acquirer’s total liability for a data compromise event. Volume I—General Rules .000 in Magnetic Stripe counterfeit fraud occurred during the data compromise event time period.4. including Card Verification Value • Counterfeit fraud Transactions occurred after the Magnetic-Stripe Data was exposed 1.

B. At a Member’s request.7.B. may do so only if Visa both: • Determines that this use will not adversely affect the rights of Visa • Has provided written approval 1.5 Data Compromise Recovery Funds Distribution and Administration Fee 1. Plus.2.7.7 1.B. excluding one that is solely a Plus Program Participant. except as required or consented to by Visa.2 Use of Visa-Owned Marks for Visa Program 1.B. 1. Volume I—General Rules 19 .7.7. Verified by Visa.1.B 1. a non-exclusive.1.d A Member desiring to use a denotation or legend of registration or ownership with any proprietary Mark or Trade Name used in association with.1.A MARKS LICENSE License Grant for Visa-Owned Marks Visa grants to each Member. less administrative fees.B. Visa Cash. ADDITIONAL INFORMATION: Contact the regional Legal representative for information 1.7.6. Visa 1.5 Data Compromise Recovery Funds Distribution and Administration Fee Visa will submit debits to the responsible Acquirer and credits.B.E.7. non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member.1.7.6. and on behalf of. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 1. excluding one that is solely a Plus Program Participant.c 1. or Visa TravelMoney Program. to eligible Issuers through the Global Member Billing System.B. A Member must not imply or use any denotation or legend of Marks registration or ownership.B.7. non-transferable license to use each of the Visa-Owned Marks only in conjunction with the applicable Visa Programs that are licensed to the Member. any Visa-Owned Mark.7.7. a non-exclusive.E. except as stated in the Visa International Operating Regulations.a Use of the Visa-Owned Marks General A Member must: • Acknowledge that Visa owns all Visa-Owned Marks • Agree that it will do nothing inconsistent with this ownership • Agree that the use of all Visa-Owned Marks must be for the benefit of.1 1. Visa will provide a current list of both the: • Countries in which a denotation or legend must be used • Required denotation or legend 1.b A Member must not state or imply that it is the exclusive owner or provider of any Visa.1.a Use of Visa-Owned Marks for Visa Program Visa grants to each Member. Visa Electron. or on the same piece as.

B. Use of Visa-Owned Marks in Corporate Names Only with prior written consent from the Visa International Board may a Member. a Group Member must not use "Visa" as part of its corporate legal name or identity.7.d A Member must not use any of the Visa-Owned Marks to indicate that Visa endorses. A Member must only use the Visa-Owned Marks: • To denote or promote a Visa Program • To promote a Member’s Visa Program • In operations in support of its Visa products or services 1.3. use the Visa Brand Name in its corporate name or other business name.B.2.3 Use of Visa-Owned Marks in Corporate Names 1.B.7. press releases. must comply with the Visa International Operating Regulations or the Visa Product Brand Standards.7.7. as well as the nature and quality of all services rendered under these Marks. 1.B.3. the Member must clearly state that it does not have the authority to act (and is not acting) as an Agent of. unless the Visa International Board has granted exclusive jurisdiction to the Member under the Visa International By-Laws.B.3 Use of Visa-Owned Marks in Corporate Names 1. In a country with multiple Group Members. or sponsors goods or services other than those of Visa.7.3. When multiple Group Members exist in the same country.B. except as permitted in Section 1.B. The name “Visa” must not be used without the country identifier. the existing Group Member must not use the name "Visa" in its corporate name and identity.B.3 1.b Each Member agrees that all use of the Visa-Owned Marks.7. • In all media (business cards. including full legal name • In a contract or legal instrument with third parties.c.2. 1. 12 months after the formation of the new Group Member.3.B. The Visa International Board must grant permission to a Member requesting use of the name “Visa” or any other Visa-Owned Mark as part of their corporate name or identity.3.d 1.b A Member must not use the name of a country with the Visa Brand Name or any other Visa-Owned Mark in its corporate name or other business name. etc.7. or representing Visa International. is identified with.B. Volume I—General Rules 20 .) and must contain a clear indication of actual corporate identity.B. When Visa International Board permission is granted the name must be used: • In a Member’s corporate name and must include the country identifier.7.B.Chapter 1: General Regulations 1.a 1.7.c 1. or a wholly owned subsidiary of one of its members that exclusively engages in Visa Transaction processing. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Websites.7.2.2. letterhead. any Visa Region. In a country with a single Group Member.7.c 1.7. A Member must not file or register any of these names with any governmental office without prior written consent from the Visa International Board.e A National Organization established in compliance with Article XVI of the Visa International By-Laws may use “Visa” as part of its corporate legal name and identity as provided in the Visa International Operating Regulations.7. a Group Member may use "Visa" as a part of its corporate legal name and identity as permitted in the Visa International Operating Regulations. except as permitted in Section 1. or affiliate Visa International Board may grant a variance to this section at its sole discretion.

7. unless both the: • Member distributes the material • Visa International Operating Regulations or the Visa Product Brand Standards permit their use 1.7. The written approval request must specify each country where the sponsorship activity will occur. if requested. A Member must not use a Visa-Owned Mark in such a way that it could be mistaken for an actual Card and used in a Transaction.d 1.7. materials (including broadcast). A Member must submit the approval request to Visa at least 2 months prior to the anticipated release date of any materials associated with the sponsorship activities or the start date of the sponsored event.7. A Member must not state or imply that Visa provided or endorsed these materials unless Visa designed them for Member use.b 1.5 1.a Use of Visa-Owned Marks in Any Media A Member must not allow a Merchant or other entity to use any Visa-Owned Mark for promotional or advertising purposes in any media. it must submit a new request.B.5.7.5.c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.b A Member must identify itself by city and principal name. A Member must not state or imply in these materials that any other Member’s Cards or Merchant materials are being replaced. and the current Visa Olympic Tool Kit. "Card and Marks Requirements" and the Visa Product Brand Standards.7.7. The Member may use these Marks only in a country where it is licensed to do so. artistic.7. designations. whichever is earlier.7. to supply Visa with samples of any materials bearing any Visa-Owned Mark produced by or for the Member. 1.B.7. and public relations.B.B. A Member agrees. and authenticating statements in any media with any Visa Program Mark must comply with Chapter 10.B.5. or should be destroyed.c 1.f 1.B. or other event only with prior written consent from Visa.B. Materials bearing any of the Visa-Owned Marks must not degrade the Marks. 1.B.B.a A Member must obtain written approval from Visa for its planned use of any VisaOwned Mark in the sponsorship of events.1.7. on all supplies. Volume I—General Rules 21 . If a Member plans sponsorship activities in any additional country at a later date.B.5.7 1.B. if desired." the Visa Product Brand Standards. Use of Olympic Marks.B.e 1.7.7. and may substitute the local Branch name and city.B.7.4 Use of Visa-Owned Marks on Cards 1.4 Use of Visa-Owned Marks on Cards All graphic reproductions of any Visa-Owned Marks must comply with Chapter 10.7 Use of a Visa-Owned Mark with Member Sponsorships 1.5. promotions. logos. including all advertising. "Card and Marks Requirements. These rules do not apply to the purchase of advertising not specifically tied to sponsorship of these events. Use of a Visa-Owned Mark with Member Sponsorships A Member may use a Visa-Owned Mark to sponsor a specific sporting.7. are invalid. musical.7. and oral or written solicitations sent to current or prospective Cardholders or Merchants. 1.5.B.

a Protection of Visa-Owned Marks A Member or a Member’s agent must not use.e A Member participating in any sponsorship activity must clearly convey in all of its communications and displays that only the Member. A Member must ensure that it uses each Visa-Owned Mark within the scope of the written approval from Visa.C Protection and Assessment of Visa-Owned Marks 1.1 1.1.C Protection and Assessment of Visa-Owned Marks Visa owns all Marks associated with Visa and its programs.b Unless express consent is granted by Executive Management of Visa International. or its subsidiaries or affiliates.7. After Notification from Visa. register. product name or Mark that may be identical or confusingly similar to any Visa-Owned Mark. a Member must correct any improper use of any of these Marks.7.1 Protection of Visa-Owned Marks 1.7.7.7.7.7.7. SEE ALSO: The Visa Product Brand Standards 1.1. Volume I—General Rules . The Member must not state or imply that it owns any of the Visa-Owned Marks.7. is the sponsor. • MasterCard International • Any other entity that the International Board deems competitive 1.B.C.C.B.7.Chapter 1: General Regulations 1.C.f 1. including: • Names • Trademarks • Service Marks • Trade Names • Logos • Words • Symbols ADDITIONAL INFORMATION: If Visa International determines that a Member’s trademark is identical or confusingly similar to a Visa-Owned Mark.d A Member must not use the Visa-Owned Marks with the Marks of any of the following.7. the Member will be required to immediately withdraw its trademark application or registration and discontinue use of the Mark. 1.C. or attempt to register a company name.7.B. 1. Their protection is vital to all Members. Visa International reserves the sole right to initiate infringement proceedings or other challenges involving any of the Visa-Owned Marks. not Visa. 22 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. in any sponsorship activity: • American Express Company • Morgan Stanley Dean Witter & Co.

1. Each Member must cooperate with Visa to ensure protection of each of the VisaOwned Marks.7. Visa will grant to a Member not otherwise licensed a non-exclusive. and other entities using the Visa-Owned Marks and Visa Brand Name.7.D.1.a 1.a Other Program Marks Plus Program Marks The Plus Program Marks are all of the following: • Plus Symbol • Plus Logotype • Plus Wordmark • Plus Design • Any other Mark that Visa adopts for use with the Plus Program 1.2 1.7.1 Plus Program Marks 1.C.b Periodic Visa audits will be conducted to ensure that all entities authorized to use the Visa Brand Marks are doing so in a manner approved by Visa.7.1. Brand Assessment All Visa Owned Brand Marks must meet the Brand standards as established by Visa.C.1. including but not limited to: • Global Brand Website • Visa Product Brand Standards Website 1.1 1.b Upon request.C.C.D.D 1.7.C.c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.7.1.2 Brand Assessment 1. Visa may conduct audits to ensure compliance with.7. the following: • Use of the Visa Brand Mark and the Visa Brand Name • Product related communications • Partners and Sponsorship materials and implementations • Advertising • Direct mail • Marketing materials • Websites 1. Merchants.2.7.2. Agents.D.7.d 1. Volume I—General Rules 23 .7.c Members acknowledge the proprietary rights of Visa International and that unauthorized or inappropriate use may cause irreparable damage or injury to Visa International.7.1.7.1.C. Visa International has the full authority to enforce all Visa regulations governing Members. non-transferable license to use each of the Plus Program Marks with the Plus Program. but not limited to.D. A Member must use the Plus Symbol only as a Mark indicating acceptance for ATM services. Any change to this provision requires a majority vote of the directors in attendance at any meeting of the Board of Directors where a quorum is present.

2.E. agreement.7.7.D.b 1.a Member Use of Non-Visa-Owned Marks Use of Partnership and Sponsorship Marks A Member’s enjoyment of pass-through rights to use the Marks and promotional materials of any organization with which Visa International has signed a global partnership or sponsorship agreement. The partnership or sponsorship agreement governs in the case of ambiguity.E.2.7.. The right to use partnership or sponsorship Marks. must comply with the requirements specified in the Visa International Operating Regulations and supplemental documents that specify the Marks usage standards that must be maintained for that partnership or sponsorship. Inc.7. including. designations.2.E.7.7.c 1. A Member participating in certain Visa Programs may use the Marks. logos.E. conflict. or inconsistency between that agreement and any Visa International Operating Regulations.Chapter 1: General Regulations 1.7.E 1. Volume I—General Rules . 24 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 The Verified by Visa Mark 1. logos.E.7.2 Use of Partnership and Sponsorship Marks 1. A Member must not make any use of such pass-through rights without the prior written approval of Visa International and the partner or sponsor organization.D. contract.7. Merchant.2 1. or affiliate. and authenticating statements associated with any partnership or sponsorship.7. or other arrangements between Visa and any Member.7. with other representations of certain Visa Program Marks in advertising and on promotional materials. and authenticating statements results from a partnership or sponsorship agreement between Visa and the partnership or sponsorship organization.2.7. 1. designations.2.2.d 1.a The Verified by Visa Mark A Member using the Verified by Visa Mark must: • Ensure that the Mark complies with Visa Product Brand Standards • Not use the Mark in a way that implies endorsement of any other product or service • Not use the Mark to indicate payment acceptance 1. 1.E. but not limited to: • The International Olympic Committee • The organizing committees of the current Winter and Summer Olympic Games • A National Olympic committee • Disney Worldwide Services. sublicense.2.D.2 1.E.2.b An Acquirer must ensure that a Merchant using the Verified by Visa Mark complies with the Visa Product Brand Standards.D.7. including without limitation those of the Olympics and Disney Worldwide Services.f A Member may use the partnership or sponsorship Marks on Cards and decals. Inc.E.e 1.

E. a Member must correct any improper use of the partnership or sponsorship Marks.7.7. clearly identifies a product or service that is separate and distinct from any product or service of the entities listed above.7. • A Member may use non-Visa-owned brand marks to indicate acceptance at Merchant Outlets solely within the country of Card issuance only if these non-Visaowned brand marks are clearly less prominent than the Visa Brand Mark.h After Notification from Visa.7.E. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 1. this Mark is not considered to indicate payment acceptance.3 Multiple Marks 1.E. Multiple Marks Other Marks may be used on Cards as follows: • A Member must not use any Mark other than the Visa Brand Mark.g Each Member must strictly observe the guidelines for use of the partnership or sponsorship Marks as specified in governing documents.7. 1 A variance to this requirement applies in the jurisdiction of Visa Europe.b A Member may use certain Visa Program Marks on items other than cards or for sponsorship activities with the Marks of the following or its subsidiaries or affiliates: • American Express Company • Morgan Stanley Dean Witter & Co.3 Multiple Marks 1.2.3. but not limited to: • The current Visa Olympic Tool Kit • Visa Toolkit for Disney • The current Visa Rugby Tool Kit 1. If the Mark is not one that is used as an identifier of payment services at Merchant Outlets other than those of the Single Merchant. Visa Brand Mark with the Electron Identifier.E.7.2. when used on items other than cards or for sponsorship activities. or Visa Cash Symbol on Cards to indicate Card acceptance at Merchant Outlets outside the country of Card issuance • A Mark owned by a Single Merchant may appear on a Card as part of an affinity program approved by Visa.E.E.1 • MasterCard International • Any other entity the International Board deems competitive The overall appearance of this use must unmistakably convey the idea that the VisaOwned Mark. Volume I—General Rules 25 .a 1.1. or Visa Brand Mark with the Electron Identifier 1.E.7.3. including.

A.8. In addition.1.B 1. A Member must submit a revised form to reflect any change in use prior to the effective date of the change.Chapter 1: General Regulations 1.8.c If any of the required Visa Interchange Directory Update Form (Exhibit 4F) information changes.1 Member Requirements 1.1.8. and Settlement processing for all BINs.8.8.8. An Issuer using a BIN licensed to another Member must be uniquely identified within the first 10 digits of the Account Number.d 1.B. Only the Member licensed by Visa to use the BIN or the licensee’s designated agent on behalf of that Member may use the BIN for the purpose noted on the BIN License Agreement (Exhibit 4A).a 1. a Member must immediately submit to Visa a new form with any updates for distribution to other Members and VisaNet Processors.8.8.c 1. the following Issuers must provide a Visa Interchange Directory Update Form (Exhibit 4F) for each Card BIN: • Visa Gold/Premier and Visa Commercial Issuers • Visa Electron Card Issuers 1. the Member acknowledges that it will use the requested BIN only for the purpose noted on this form.8.8. 1.1. 1.2. Volume I—General Rules . Clearing.B.B. A Member using Visa BINs for non-Visa purposes must obtain prior written approval from Visa.B.e 26 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Visa Interchange Directory Update Form Each Member or VisaNet Processor assigned a BIN to use on Cards and through Interchange must submit a completed Visa Interchange Directory Update Form (Exhibit 4F) to Visa.2.8. A VisaNet Processor with licensed BINs must use the BINs exclusively for processing activities.A 1.8.8.1.1.2 1.B. The Member must submit to Visa a BIN License Agreement (Exhibit 4A) identifying those uses.A. SEE ALSO: The Visa Interchange Directory Update Form (Exhibit 4F) lists information needed for Authorization. It must not use the BINs for issuing or acquiring purposes without prior written approval from Visa.B.B.b 1.A.8 BIN LICENSE AND ADMINISTRATION 1.2.b BIN Use Member Requirements A BIN licensee is responsible for all activities associated with any BIN that it licenses. By completing the BIN License Agreement (Exhibit 4A).A.1 1.8 1.A. 1.1 BIN LICENSE AND ADMINISTRATION BIN Licensing BIN License Agreement A Principal or Associate must submit a BIN License Agreement (Exhibit 4A) to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN.8.

C.A SALE OR TRANSFER Notification The Members involved in the sale or transfer of any of the following must forward to Visa. A Member or VisaNet Processor that no longer uses a BIN must release it to Visa by completing a Release of BIN Form (Exhibit 4E). A Member must use a Release of BIN Form (Exhibit 4E) to request cancellation of a previously requested BIN release.C BIN Administration Changes 1. within 10 calendar days of the sale or transfer.C.b Member Responsibility A Member with a licensed BIN must not sell or exchange any BIN.1 BIN Administration Changes Visa Responsibility Visa will make the VisaNet system changes required to accommodate mergers and acquisitions.C.2.9. portfolio sales.8.2. in addition to payment of applicable service fees. a completed Member Portfolio Sale Notification (Exhibit 4D): • All or part of an Issuer’s accounts for Visa Cards or Visa Electron Cards • All or part of a Member’s Cheque portfolio • All or part of an Acquirer’s Merchant accounts • Controlling interest in a Member 1.8. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.8. Volume I—General Rules 27 .8. However. at its sole discretion. until Visa acknowledges receipt of all required documentation.B Member Financial Liability 1.2.e 1.f A Member must only use a BIN licensed to its sponsoring Principal.C.C.c 1.B Member Financial Liability Visa holds the selling institution financially liable for all portfolio activities. Visa may. The Member must not use a BIN recalled by Visa after the recall effective date.8.9. A Principal or Associate that downgrades to Participant status must either: • Return its licensed BINs to Visa by completing a Release of BIN Form (Exhibit 4E) prior to the effective date of the status change request • Transfer the BIN to its sponsoring Principal by completing a Change of BIN Licensee User Form (Exhibit 4B) 1. 1.C 1.2.9.9 1. 1.C. and program transfers only after Visa acknowledges receipt of a Change of BIN Licensee User Form (Exhibit 4B) and a Member Portfolio Sale Notification (Exhibit 4D) as appropriate.2.8.8. accommodate requests for BIN transfers in connection with a portfolio sale.2 1.8.d 1.8.C.1.

as specified in the Visa International By-Laws and Visa International Operating Regulations. or Member restructuring. or Visa TravelMoney Program services • Uses.9.9. Acquisitions.15.15. or Restructuring If the portfolio sale results from a merger.A Use of a VisaNet Processor or Third Party 1.13 FOREIGN ACTIVITIES Each Member (or its Group Member) must notify Visa in writing. Volume I—General Rules . all Visa membership qualifications must be met by the surviving or acquiring entity.15 AGENTS This section defines a Member’s responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations and the prescribed penalties if these rules are not followed. Section 2.C Mergers. Plus. by submitting an updated VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) of any change in a VisaNet Processor or Third Party.Chapter 1: General Regulations 1.12. acquisition.A specifies requirements for Card Manufacturer and ThirdParty Personalizer certification. 1. Visa Cash. or supplies any materials bearing a Visa-Owned Mark These requirements are in addition to those of the Visa International By-Laws. at least 60 calendar days prior to commencement. Membership documentation must be submitted to Visa. or business function with the VisaNet Processor or Third Party within 5 business days of the change Visa reserves the right to impose registration fees. 1. Section 3. Acquisitions. relationship. to be determined at the Regional Office level. 28 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. of each country where the Member either: • Performs any Visa. displays. including termination or change of ownership. or Restructuring 1. 1 An exception applies for a Member acquiring Airline Transactions if the Airline is using an Airline Authorizing Processor.10(g).C Mergers. Visa Electron. 1.A Use of a VisaNet Processor or Third Party A Member using a VisaNet Processor or Third Party must:1 • Complete and return to Visa a VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) • Ensure that the non-Member VisaNet Processor completes and returns to Visa a VisaNet Letter of Agreement (Exhibit 5A) • Notify Visa.

A.Monitor security standards regarding unauthorized disclosure of. as specified in the Visa International Operating Regulations • Have written policies and procedures that meet the minimum standards and practices established by Visa for evaluating and approving the use of VisaNet Processors and Third Parties • Distribute written policies and procedures to VisaNet Processors and Third Parties • Establish a risk management program to control risks related to the use of VisaNet Processors and Third Parties.1 General Responsibilities A Member must: • Execute a written contract with an agent that meets the minimum standards.Confidentiality. with the reason for discontinuance. for a minimum of 2 years following discontinuance of the VisaNet Processor and Third Party agreement • Conduct a background investigation prior to contracting with a VisaNet Processor and Third Party and its principals to verify financial responsibility (except when a VisaNet Processor is a Member or special Licensee) 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.ATM deployment and operational support compliance with the Visa Global ATM Member Guide and the Member ATM Responsibilities document available from its Regional Office .Service provider failure .15.15.PIN Entry Device deployment and operational support compliance with the PIN Management Requirements manuals • Maintain a file on a VisaNet Processor and Third Party that includes all applicable documentation.Account or Transaction Information access.Verify inventory .15.1 General Responsibilities 1. and physical and logical security of Cardholder and Transaction Information • Verify that the principals and senior management of the VisaNet Processor and Third Party have the requisite knowledge and experience to successfully perform the contracted services (except when a VisaNet Processor is a Member or special Licensee) • Conduct a physical inspection of the business premises (except when a VisaNet Processor is a Member or special Licensee) to: .Loss of operational control .1 General Responsibilities 1. or access to.Inspect operational controls .Review solicitation or sales material .A. but not limited to: . and retain this file. including. Volume I—General Rules 29 .A.1. as specified in the Payment Card Industry Data Security Standard . such as: . Visa sensitive data and other payment systems’ Transaction Information • Ensure that all VisaNet Processors and Third Parties comply with applicable Visa requirements.

15.b 1.D.2.A.B Use of an Airline Authorizing Processor Prior to implementing a direct connection to VisaNet. Visa may assess fines resulting from the activities of a Member performing services on behalf of another Member to both the: • Performing Member • Member for which the services are performed The total paid by both Members must not be more than the fine or penalty amount for the violation involved.15.2.C Use of an Internet Payment Service Provider 1.A. If a Member acts as an agent and provides Clearing services for another Member.C Use of an Internet Payment Service Provider An Acquirer contracting with an Internet Payment Service Provider (IPSP) is liable for all acts.Chapter 1: General Regulations 1. Volume I—General Rules .d 1.2.A.15. it is considered a single entity with that other Member in determining repetitive violations.e 1. omissions. such as suspension or decertification.a Fines and Penalties A Member using a VisaNet Processor or Third Party that fails to comply with the Visa International By-Laws and Visa International Operating Regulations is subject to fines and penalties. but not limited to: • Chargebacks • Failure to provide service • Related legal costs 30 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.15.c Visa may impose penalties. as specified in Section 1.A. a Member must ensure that an Airline Authorizing Processor has either: • Completed and submitted a VisaNet Letter of Agreement (Exhibit 5A) to its Regional Office • Signed a separate agreement with Visa 1. The combined liability of all Members for an agent’s failure to comply must not be more than the fine or penalty amount for the violation involved.15. 1.A.2 Fines and Penalties 1.2 1.15. 1.15.6. including.15.15. and other adverse conditions caused by the IPSP and its Sponsored Merchants.2. whether a Member or non-Member is performing services on behalf of another Member.2.A. resulting from the activities of an agent.A.

15.15.D Contract Requirements Between Members. and Third Parties A Member must execute a written contract with each VisaNet Processor and Third Party that performs activities or services on behalf of a Member.E.2 Misrepresentations by an Agent An agent must not present itself: • To prospective Cardholders and Merchants under any other Trade Name except the one registered with Visa on the VisaNet Processor and Third Party Registration and Designation Instructions (Exhibit 5E) • Or appear to be a Member of Visa unless the agent is an existing Member 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.15.Requires agents to make Cardholder and Merchant information available to Members.1.Member ATM Responsibilities document. and regulatory agencies • Ensure that the agent will comply with all of the following: .Permits Visa to conduct financial and procedural audits and general reviews at any time . if applicable .15.E.Visa International By-Laws . Volume I—General Rules 31 . and Third Parties 1.1 Prohibitions General Requirement Visa may permanently prohibit a Principal Member and its agents from providing services associated with Visa Products for good cause.Service levels .Payment Card Industry Data Security Standard .16.Applicable local law 1. 1. The contract must: • Include minimum standards established by Visa including.2 Misrepresentations by an Agent 1.Policies . VisaNet Processors.Visa International Operating Regulations . VisaNet Processors.15.Procedures .E.D Contract Requirements Between Members.E 1. Section 2.Performance standards • Include language that: . in connection with the operation of the Member’s Visa-related business. as specified in the Visa International By-Laws. Visa. but not limited to: .Applicable Regional Operating Regulations .15.

A variance to this requirement applies in the jurisdiction of the Canada Region.15.2 Agreement Terms The agreement may specify terms and conditions for use of software or equipment that Visa determines necessary to protect its proprietary rights.15.P.S. ensures that any Website displaying the Visa-Owned Marks or offering Visa Card services clearly and conspicuously include the Member name. 32 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. System software • BASE II software • Visa Extended Access1 1.15.F Agreements with Visa 1.F 1.F.15.G Marketing Materials A Member must ensure that its agent:2 • Uses only marketing materials approved by the Member • Ensures that all marketing materials displaying Visa-Owned Marks also include the Member name. which must be more prominent and in a larger font than that of the agent • For Prepaid Card distribution.G Marketing Materials 1. This provision does not require Visa to agree to this type of arrangement. Volume I—General Rules . 1.1 Agreements with Visa General Requirements Visa may require a Member’s agent or independent contractor to enter into an agreement directly with Visa prior to the delivery of any of the following: • V.15.A.15. which must be located within close proximity to the Visa-Owned Marks as specified in the Visa International Prepaid Card Products Program Guidelines. • Is prominently identified on the marketing materials as an agent or representative of the Member 1 2 This requirement does not apply to a U. Member using Direct Exchange (DEX). nor does it give any agent or independent contractor the right to use VisaNet.I.F.Chapter 1: General Regulations 1.

2. as specified in Section 8.1. If required. or Counterfeit Visa Cards or Visa Electron Cards • Providing information to proper authorities for the possible arrest of suspects. and law enforcement personnel • Obtaining handwriting samples. stolen.A 2.1. at the Issuer’s request • Performing any other reasonable investigative assistance 2.B. Cardholders. photographs. 2. Investigations Member Responsibilities A Member must conduct a thorough investigation of suspected or confirmed fraud or laundering on a Cardholder account.2 2. witnesses. and any other similar physical evidence • Recovering lost.1.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.B.1.A.5. A Member that performs investigative services for other Members must prepare an itemized statement for the Member requesting the services. Volume I—General Rules 33 .B.1.1.2 Investigation Requirements Visa may require a Member to conduct an additional investigation.B 2.1 Risk Management GENERAL SECURITY REQUIREMENTS A Member must comply with the requirements specified in the Member Fraud Control Manual.a Payment for Investigative Services A Member that requests investigative services of other Members must pay an investigative service fee.2 2.2.B.A. fingerprints.1.1. a Member must: • Cooperate fully with Visa • Provide access to the premises involved in the investigation • Provide access to all applicable records 2.1 Investigative Assistance Member Responsibilities A Member must assist other Members with an investigation of fraudulent activity with a Visa Card or Visa Electron Card by performing tasks such as: • Interviewing Merchants. suspects.1 2.

2 Reimbursement A Member may collect a handling fee. as specified in Table 8-17.C. if applicable 2.1.a Notification of Card Recovery A Member that receives a recovered valid or counterfeit Visa Card or Visa Electron Card must advise the Issuer of the recovery circumstances by the end of the next business day after receiving the Card.1.b If a Cardholder requests an Emergency Replacement Card or Emergency Cash Disbursement. on behalf of other Members. plus telecommunication charges.Lost or stolen Visa Card or Visa Electron Card .C.1.1.D. supply the Issuer with the address and telephone number where the Cardholder may be contacted • Notify the Visa International Service Center if unable to establish contact with the Issuer 2.1.1.2.Compromised or fraudulently used Virtual Account • Notify the Issuer 2. 2.1.1.Chapter 2: Risk Management 2.C.1.D.1 Recovered Cards Card Recovery One of the following may recover a Visa Card or Visa Electron Card and return it to a Member: • A Merchant • A local law enforcement agency • A Member’s employee 2.2 Notification of Card Recovery 2.D.C. 34 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C 2.1. Volume I—General Rules .2 2.1. the report must include both the: • Address and telephone number where a Member may contact the Cardholder • Emergency Cash Disbursement amount requested.1 Lost or Stolen Card Reports Member Responsibility A Member must.D 2.D.1.1.a A Member must do all of the following: • Provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A) • If an incomplete Account Number is provided.C Lost or Stolen Card Reports 2. both: • Accept a report from a Cardholder or his designated representative of either a: .

Inadvertently left by Cardholder 2.a Notification of Recovered Counterfeit Cards An Issuer that receives a Counterfeit Visa Card or Visa Electron Card must send the following to Visa: • For a recovered Card without a Chip.1.3. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card.Cut away the corner of the Card at the opposite end of the Chip.D.Printed digits differ from embossed digits 2. • Recovered Counterfeit Card Notification (Exhibit 1F) specifying the recovery reasons.D.1. so as not to damage the Chip.D.Punch a hole through the middle of the Magnetic Stripe to make it unreadable . after the Visa Card or Visa Electron Card is recovered: • For a recovered Card without a Chip.Listed on Card Recovery Bulletin . hologram.2.Cut away the corner of the Card at the opposite end of the Chip.Authorization Response to routine Authorization Request . hologram. so as not to damage the Chip.D. the Card cut horizontally so as not to damage the Magnetic Stripe.2.3 Notification of Recovered Counterfeit Cards 2.1.b Visa may grant exceptions to the above if the recovered Counterfeit Visa Card or Visa Electron Card has been identified as evidence in a legal proceeding. or embossed or printed Account Number (if applicable) • For a recovered Chip Card.3 Notification of Recovered Counterfeit Cards 2.3 2. • Recovered Card Advice (Exhibit 1E) specifying the recovery reasons.D. A corner cut must be at a 45-degree angle and extend approximately 25mm (1 inch) from the corner of the Card. such as: . or embossed or printed Account Number (if applicable) • For a recovered Chip Card. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Punch a hole through the middle of the Magnetic Stripe to make it unreadable . the Member must either: .3. such as: .D. the Member must either: .1. the Card must be cut horizontally so as not to damage the Magnetic Stripe. but no later than 5 business days.1.1.Authorization Response to referral call .Listed on Card Recovery Bulletin .b A Member must send the following to the Issuer on the Input Date of the fee collection. Volume I—General Rules 35 .

1.E Account and Transaction Information Security 2.E 2.1.E. number. The Member must report the loss or theft to Visa security by telephone or fax.Chapter 2: Risk Management 2. or elsewhere) . certify to Visa that agents and Merchants are in compliance with the conditions specified in the Payment Card Industry Data Security Standard 2. subsequent to Authorization: .1.2. and allow for inspections by the Member or Visa • Ensure that all agents and Merchants with access to account or Transaction Information comply with the Payment Card Industry Data Security Standard • Ensure that all agents and Merchants do not store any of the following.Card Verification Value 2 used to verify Card-not-present Transactions . Volume I—General Rules .b 36 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. of any material or records that contain account or Transaction Information.Full contents of any track data taken from the Magnetic Stripe (on a Card.PIN or the encrypted PIN block • Upon request.1 Account and Transaction Information Security Overview A Member must: • Maintain all materials or records in any form that contain account or Transaction Information in a safe and secure manner with access limited to authorized personnel. as specified in the Member Fraud Control Manual.1.E.1.1.1. in a Chip.E.E.a Loss or Theft of Account or Transaction Information A Member must immediately report the suspected or confirmed loss or theft. as specified in the Payment Card Industry Data Security Standard • Ensure that agreements and contracts with agents and Merchants clearly establish their responsibilities to meet Visa standards.2 2. and range of account information missing • Specific Account Numbers missing • Type of account information on missing material • Pertinent details about the loss or theft and ensuing investigation • Contact name and telephone number for additional information • Name and telephone number of person reporting the loss or theft 2.2. to the extent possible. liabilities for failure to meet the standards.E. including loss or theft by one of its agents or Merchants. The report must contain.2 Loss or Theft of Account or Transaction Information 2. all of the following: • Issuer name • Form.

E. must post a performance bond or escrow US $100.10 and Table 1-8. may be fined or have its certification suspended until the response has been received and acknowledged by the applicable Regional Office.6 2.c If Acquirer certification is suspended.E. 2.b if it fails to comply with Section 2. 2.E. Failure to comply with the security requirements specified in the manual may subject the Acquirer to the fines specified in Section 1.6.1.7 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.1.7 Penalty for Member Failure to Complete Security Self-Audit or Annual Certification.1. as specified in the Member Fraud Control Manual.1.6.E. or Respond to Non-Compliance Notification An Acquirer is subject to the penalty specified in Section 2.a PIN Security Non-Compliance An Acquirer that fails to respond within 30 calendar days of receipt of a noncompliance Notification. its agent.5.6.3 Investigations A Member must conduct a thorough investigation of the suspected or confirmed loss or theft of account or Transaction Information.1.4 Non-Compliance If Visa determines that a Member. 2.6. 2. including the requirement to perform a PIN Security Requirements Self-Audit.E.E.1.1.b 2. Visa may fine the Member. or Respond to Non-Compliance Notification 2.1.1.3 Investigations 2. Penalty for Member Failure to Complete Security Self-Audit or Annual Certification.6. following an onsite inspection for PIN security violations.D.E.000 until either: • Compliance is confirmed by Visa International Risk Management • Acquirer certification is suspended 2.E.6. Volume I—General Rules 37 .1.E.1.5 PIN Security Self-Audit Requirements An Acquirer or its agent processing PINs for Visa Transactions must comply with the security requirements specified in the PIN Security manual.1.E. An Acquirer that provides an action plan in response to a Notification but does not perform its commitments. as specified in Section 1. or require the Member to take immediate corrective action. or a Merchant has been deficient or negligent in securely maintaining the account or Transaction Information or reporting or investigating the loss of this information as specified in this section.D.E.2. the Acquirer may forfeit the posted or escrowed amount.

if its BIN appears on the Counterfeit Transaction Receipt or the BASE II Clearing Record for the counterfeit Transaction 2.1.1. as specified in Section 5.Visa identifies the Issuer that ordered its manufacture • To the Issuer to which the BIN is assigned. or the Account Number encoded on the Magnetic Stripe of a Visa Card or Visa Electron Card was authorized but was different than the embossed or printed Account Number submitted into Interchange • The Issuer identified by the manufacturer product information printed on the reverse side of the Visa Card or Visa Electron Card or under the signature panel or Magnetic Stripe.1.1. if an Authorization was required and not obtained.If the Acquirer presents the Transaction Receipt within 180 calendar days of the Transaction Date . The Acquirer is liable until both: .E. based on the following priorities in the order shown: • The Acquirer. if the Merchant identified on a Risk Identification Service Chargeback Exception Report contributed to the origination of the Counterfeit Transaction Receipt • The Acquirer first receiving the Counterfeit Transaction Receipt.F 2.2 Responsibility for Misencoded Visa or Visa Electron Cards Visa assigns liability for payment of Transaction Receipts resulting from the use of a Misencoded Visa Card or Visa Electron Card as follows: • To the Acquirer that received the Transaction Receipt.1.Until the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card is identified 38 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Counterfeit Losses Responsibility for Counterfeit Transactions Visa assigns liability to the Issuer or Acquirer for counterfeit Transactions.1. if the Misencoded Visa Card bears a BIN that was not assigned to a Member.F Counterfeit Losses 2.Chapter 2: Risk Management 2.The Misencoded Visa Card or Visa Electron Card is recovered .F.F.F. if an Acquirer receives a Misencoded Visa Card or Visa Electron Card bearing a valid BIN but an invalid Account Number.2 Responsibility for Misencoded Visa or Visa Electron Cards 2. if the BIN is not assigned to a Member • The Acquirer that submitted the Transaction into Interchange. if the counterfeit Visa Card or Visa Electron Card was recovered and resulted from either the loss or theft of an unembossed and unencoded Visa Card or unencoded Visa Electron Card bearing the Visa Program Marks • The Issuer. The Issuer is liable both: . Volume I—General Rules .

2.A and Security Validation Requirements for Card Vendors.3.F. Logical Security Validation Requirements for Card Personalization Vendors.2. and the Visa Card Personalization Agreement.a Issuer or Owner Identification Visa identifies the Issuer that ordered the manufacture of the Visa Card or Visa Electron Card by either the name printed on the Visa Card or Visa Electron Card or the manufacturer product information printed in one of the following areas: • On the back of the Visa Card or Visa Electron Card • Under the signature panel • Under the Magnetic Stripe 2.12.2.F.F.12.2 Certification of Third-Party Personalizer Visa will certify and register a Third-Party Personalizer that complies with Section 3.1 VISA RIGHTS AND RESPONSIBILITIES Card Manufacturer and Third-Party Personalizer Certification Certification of Approved Manufacturer Visa will certify and register as Approved Manufacturer of Visa Cards or Visa Electron Cards.1. Security Validation Requirements for Card Vendors. 2.A.2. a manufacturer that complies with Section 3. ADDITIONAL INFORMATION: Visa will supply.1.1.A 2.b There is no time limit on a Member’s right to reassign liability to the Issuer under this section.A. Volume I—General Rules 39 .A.2 Certification of Third-Party Personalizer 2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 2.2. upon Issuer request.1.3. a list of Approved Manufacturers and their certified Visa Card products or Visa Electron Program products.3 Issuer or Owner Identification 2.3 2.A.F.2.

B.Issuing new or reissued Cards .B Corporate Risk Reduction Procedures Upon receipt of instructions imposing conditions.Chapter 2: Risk Management 2.Conduct Transactions where the Cardholder is not present or where goods or services are to be delivered after the Transaction Date .3.2.1.Holding funds for the future payment of Chargebacks .Using any independent sales organizations • Blocking the Authorization of Cardholder Transactions or prohibiting Acquirers from obtaining Authorization for Transactions on behalf of certain Merchants • Terminating some or all Merchants that either: .2.Prohibiting or limiting a Member’s right to sponsor Participant Members • Requiring a Member to change one or more of its designated agents 40 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in Section 2.Holding funds to ensure the correct application of Cardholder funds .Rerouting Settlement funds around the financial institution that normally holds the Member’s or agent’s funds . but not limited to: . but are not limited to.B Corporate Risk Reduction Procedures 2.Receive a volume of Chargebacks that substantially exceeds the system average • Pledging collateral to secure a Member’s or agent’s obligations and reimbursement to Visa for any expenses incurred ensuring compliance • Redirecting Settlement funds to avoid potential losses.Withholding funds for the purpose of obtaining collateral or meeting other Member obligations . the following: • Prohibiting or limiting any of the following actions: .2.B Corporate Risk Reduction Procedures 2.Holding funds for the payment of Merchants .Signing or re-signing Merchants .16 of the Visa International By-Laws. as specified in Section 6. Volume I—General Rules . including. a Member or agent must implement risk reduction measures that may include.

3.3 2. Members must comply with the procedures specified in the Card Recovery Bulletin User’s Guide when listing Account Numbers or using the bulletin to identify Account Numbers with a “Pick Up Card” status.c 2.b Visa publishes both the Card Recovery Bulletin and an electronic Regional Card Recovery File that list the Account Numbers and BINs of Visa Cards for pick up outside of Visa U. Availability The Card Recovery Bulletin Service is available in each of the Card Recovery Bulletin Regions. as specified in Table 2-1.3.S.1.A.3.1. Volume I—General Rules 41 . Not included in Card Recovery Bulletin Visa Regions A B C E F 1-9 0 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.a RISK MANAGEMENT SERVICES Card Recovery Bulletin Service Overview The Card Recovery Bulletin Service both: • Identifies blocked Account Numbers and BINs for which an Issuer wants the Visa Cards recovered • Enables Merchants to complete Transactions that do not otherwise require Authorization 2.3. Dispute Group 3—Authorization. Reason Code 70 2.A 2.A.S. Middle East.A.A. SEE ALSO: • Card Recovery Bulletin User’s Guide • Visa Interchange Directory • Volume ll—Dispute Resolution Rules.2 Table 2-1: Card Recovery Bulletin Regions Areas Included Asia-Pacific Central and Eastern Europe.3.3 RISK MANAGEMENT SERVICES Table 2-1: Card Recovery Bulletin Regions 2.A.2.1.3. and Africa Canada Visa Europe Latin America and Caribbean U.A.1 2.

4 2. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region. the EMV Liability Shift Principles.1. to exclude ATM Cash Disbursement Transactions and Card-Present non-Counterfeit Transactions involving Issuers and Acquirers from that Visa Region.B and Section 4.3.B EMV Liability Shift for Fraudulent Transactions 2.A.A. Decline.3.5 Fees Pickup.S. for each Referral Response issued at a Merchant Outlet located in Visa U.B and Section 4. between the jurisdiction of the CEMEA Regional Office and Visa Europe.3.3. as specified in Section 3.3 Regional Card Recovery File 2. apply to all Interregional Transactions.3. If a Merchant or an Acquirer converts the Regional Card Recovery File to paper.b 2.3.B and Section 4. as specified in Section 3. This includes Transactions occurring at both POS and ATM devices. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.A.3.3.B and Section 4.3.A.3 2. apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe.Chapter 2: Risk Management 2. Volume I—General Rules . apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office.A. or A non-US Issuer pays a fee to Visa U.3. This includes Transactions occurring at both POS and ATM devices. it may use an Account Number only to verify Visa Cards for Transactions that do not require Authorization.E. as specified in Section 3.1. as specified in Section 5.A.3.A.3. "Fees.3. 2 42 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Effective Dates The Card Recovery Bulletin becomes effective on Saturday of the publication week and remains valid until the next edition’s effective date.3. apply to all Interregional Transactions occurring at POS devices. Regions.A.S. as specified in Chapter 8.a Regional Card Recovery File A Member that converts the Regional Card Recovery File to magnetic tape or paper must receive prior written consent from Visa.S. Effective 1 July 2008.3. At its discretion. Effective 1 October 2010.3.. Visa waives this requirement if the Member reproduces all “proprietary and confidential” and Copyright notices in the magnetic tape or paper copy. 2.3. the EMV Liability Shift Principles.A.3." 2.2 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U. The EMV Liability Shift Principles. Visa may adjust the effective dates.B EMV Liability Shift for Fraudulent Transactions The EMV Liability Shift Principles. as specified in Section 3.

as specified in Section 4. At the Issuer’s option.4.B.C. SEE ALSO: • Payment Technology Standards Manual • V.D 2.1.1.C Card Verification Service 2. 2.3.C.3.a Issuer Participation An Issuer must be capable of receiving the POS Entry Mode code and processing the Card Verification Value according to the procedures specified in the BASE II Clearing Data Codes.c 2.1 Overview 2.b 2. as defined in the Payment Technology Standards Manual.I. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.C.b. Volume I—General Rules 43 .3.1.3.1 Exception File Service Overview A VisaNet Processor that wishes to participate in the Exception File service must notify Visa in writing at least 90 calendar days prior to implementation. as specified in the Payment Technology Standards Manual.C Card Verification Service All Members must participate in the Card Verification Service.C.3.1 Acquirer Requirements An Acquirer must ensure that its Merchant Card acceptance terminal transmit the entire unaltered contents of the Magnetic Stripe data or be subject to a Chargeback.3. all newly issued EMVChip CardEMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.3. System manuals • BASE II Clearing manuals 2. All Cards must be encoded with the Card Verification Value.2 2.d 2.3.1 2. Effective 1 January 2009.C.D.3.1. 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010.3.3 Visa Responsibility An Issuer may have Visa verify the Card Verification Value in all Authorization Requests.C. 2.3. or may elect to verify the Card Verification Value itself.3.2.C.P.1. the Cardholder Verification Value contained in the MagneticStripe Image (track 2 equivalent data) on the Chip (Chip Card Verification Value— iCVV) may differ from the Card Verification Value encoded on the Card’s Magnetic Stripe.

3.3.a An Issuer must update the Exception File with the following information to ensure the accuracy of the Exception File records: • Account Number • Authorization Response • Purge date of the record • Card Recovery Bulletin Region where the Visa Account Number should be published.2.3. 2.E. Advanced Authorization is an optional.2 Updates 2.Chapter 2: Risk Management 2.2.D.3.b An Issuer may submit updates to the Exception File using the Exception File Update Form (Exhibit 1B). subscription-based. real-time risk management product that delivers risk data to Issuers in the Authorization Request to alert them to possible fraudulent activity on their Cardholder accounts.3.D.1 Issuer Participation 2.D.1 Issuer Participation An Issuer and its Processor that wishes to implement Advanced Authorization must: • Comply with the certification requirements for Advanced Authorization as specified in the appropriate VisaNet User’s Manual • Complete an end-to-end validation test in accordance with the requirements specified in the Visa Advanced Authorization Integration Guide • Comply with the terms and conditions specified in the Visa Advanced Authorization Integration Guide 44 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. stolen. 2. Volume I—General Rules .3.3. or counterfeit.E Advanced Authorization (Effective 18 July 2008) Where available.2 Updates An Issuer must add an Account Number to the Exception File if: • A Visa Card or Visa Electron Card was reported lost.D. and must be recovered • A Deposit-Only Account Number is reported compromised • Authorization must always be denied to this Account Number • Authorization must always be granted to this Account Number • Issuer-defined Authorization limits apply to this Account Number • The Acquirer must contact the Issuer to obtain Authorization for this Account Number 2.E. if applicable SEE ALSO: • Card Recovery Bulletin User’s Guide • VisaNet manuals • Original Credits Member Requirements manual 2.

3.F PIN Verification Service The PIN Verification Service is an optional Visa service that verifies the Cardholder’s PIN in an Authorization Request. Visa Risk Manager is an optional. an Issuer must complete and comply with the Visa Risk Manager enrollment package available from its Regional Office. and render all data unreadable prior to discarding such materials SEE ALSO: • VisaNet User’s Manual • Visa Advanced Authorization Integration Guide • Section 1.H. 2.3.4 • Store all Advanced Authorization operational materials.2 Confidentiality An Issuer and its Processor must: • Comply with confidentiality and security requirements related to the use of the VisaNet system and Visa confidential information.H.2 Confidentiality 2. as specified in the VisaNet Manuals.4 2.H 2. 2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including T&E Transactions.E. such as manuals and password protected CD-ROMs. which an Issuer may choose to use by submitting a written request to Visa at least 90 calendar days prior to implementation. ADDITIONAL INFORMATION: An Issuer may choose to use the service either: • As a full-time service for all Authorization Requests that include a PIN • If the Issuer is unavailable or unable to respond within the time required by the assured Transaction response parameters SEE ALSO: VisaNet manuals 2.3.E.3. as specified in Section 1.2 Enrollment To subscribe to Visa Risk Manager.3.H. in a secure area limited to selected personnel.G Positive Cardholder Authorization Service An Issuer must select minimum Activity File Parameters for all Transactions.3.3. Volume I—General Rules 45 .1 Visa Risk Manager. subscription-based suite of risk management products that allows Issuers to react to high-risk Transactions at the Pointof-Transaction as well as to conduct offline case management. Effective 16 May 2008 Issuer Participation Where available.3.2.2 Enrollment 2.

3.J. SEE ALSO: Visa Merchant Fraud Performance Program Guide 2. 2. and disburses it to the Issuer initiating the Chargeback.3.3.J.2.2.a Chargeback Handling Fees Visa assesses an Acquirer a Chargeback handling fee of US $100 for each International Chargeback received for each identified Merchant Outlet once the Merchant has been placed in the Global Merchant Chargeback Monitoring Program.J. Visa collects the Chargeback handling fee from the Acquirer.3. 2.c 46 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Criteria A Merchant Outlet is identified in the Merchant Fraud Performance Program if it meets or exceeds monthly fraud levels specified in the Visa Merchant Fraud Performance Program Guide.Chapter 2: Risk Management 2. 2.I Merchant Fraud Performance Program 2.2. Visa may assess the Acquirer an increased Chargeback handling fee not exceeding US $200 for each International Chargeback received for its Merchant. If the Acquirer and Merchant have not implemented procedures to reduce Chargebacks.3. 2.2 Chargeback Handling Fees 2.3. or face possible corrective actions as specified in the Visa Merchant Fraud Performance Program Guide.3. Volume I—General Rules .I.3.I.0% ratio of Chargebacks to Transactions Visa may modify or create new monthly performance levels after evaluation of the program’s success in identifying Merchants that adversely cause undue economic hardship or damage to the goodwill of the Visa system.3.I Merchant Fraud Performance Program The Merchant Fraud Performance Program is a risk management service that enables Acquirers to monitor Fraud Activity at Merchant Outlets.J.1 Criteria A Merchant is placed in the Global Merchant Chargeback Monitoring Program if any of its Merchant Outlets meets or exceeds all of the following monthly performance activity levels for International Transactions: • 200 Chargebacks • 200 Transactions • 2.2 Compliance An Acquirer must address any fraud exposure attributed to a Merchant Outlet that is identified by the Merchant Fraud Performance Program within the time period specified in the Visa Merchant Fraud Performance Program Guide.2 2. less a US $30 administration fee.J. 2. through the Visa Integrated Billing Statement.3.3.b 2.J Global Merchant Chargeback Monitoring Program Visa monitors International Transactions to identify Merchant Outlets that generate excessive Chargebacks in relation to International Transactions.J.

2.L. or a Merchant may be prohibited from participating in the Visa Program as specified in Table 1-9 or Section 4.L. 2.1 2.3. if Visa determines that the Merchant is causing undue economic hardship to the Visa system as a result of high dispute volumes.3.a Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk A Merchant required to use one of the following Merchant Category Codes is considered high risk: • 5962—Direct Marketing—Travel-Related Arrangement Services • 5966—Direct Marketing—Outbound Telemarketing Merchants • 5967—Direct Marketing—Inbound Telemarketing Merchants • 7995—Betting. Off-Track Betting.D.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Fees will no longer be assessed once the Merchant has met acceptable performance levels.K.L Visa Anti-Money Laundering Program Visa maintains an anti-money laundering program reasonably designed within the context of laws and regulations applicable to Visa to prevent the Visa system from being used to facilitate money laundering or the financing of terrorist activities. to the following fines and penalties: • Monetary fines specified in the applicable Visa Regional Operating Regulations • Temporary suspension of contracting with new Merchants • Termination of membership 2.K 2.4 2.13.3.3.J. Casino Gaming Chips.3. fees may continue to be assessed. Visa Rights Visa may assess or suspend fees to accommodate unique or extenuating circumstances.3.2.3.3. a Member must implement and maintain an anti-money laundering program that is reasonably designed to prevent the use of the Visa system to facilitate money laundering or the financing of terrorist activities.L.1 Acquirer Monitoring Program Program Criteria Visa monitors an Acquirer to determine disproportionate fraud-to-sales ratios.3 2.3 Global Merchant Chargeback Monitoring Program Merchants Identified as High Risk 2.J.3.J.b Section 1.a Visa Anti-Money Laundering Program Requirements Consistent with the legal and regulatory requirements applicable to a Member.6.J.1. 2. including Lottery Tickets. however. 2.2 Acquirer Non-Compliance An Acquirer exceeding 3 times the worldwide or regional fraud-to-sales ratio for more than one quarter will be considered non-compliant and may be subject. Volume I—General Rules 47 .3.K.1 Visa Anti-Money Laundering Program Requirements 2.11 specifies the penalties per International Chargeback for Acquirers of Merchants identified as high risk placed in the Global Merchant Chargeback Monitoring Program.3.L.3.3.J. and Wagers at Race Tracks 2. but not limited.

Chapter 2: Risk Management 2.3.2 Visa Anti-Money Laundering Program Compliance If Visa determines that a Member or the Member’s designated agent has failed to comply with any of the requirements specified in Section 2.L. the following: • Implementation of additional policies.1.3. or controls • Termination of a Merchant or Cardholder Agreement • Termination of an agent agreement • Termination of Visa membership • Assessment of fines or penalties • Other action that Visa in its sole discretion determines to take with respect to the Member or the Member’s designated agent 48 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.L. but are not limited to. These actions may include.3. controls.L.L.3.2 Visa Anti-Money Laundering Program Compliance 2. consistent with local law. procedures.3. impose conditions on or require additional actions of the Member or the designated agent. Volume I—General Rules .b A Member must cooperate with Visa in the administration of the Visa anti-money laundering program. Visa may. to prevent possible money laundering or financing of terrorist activities.2 Visa Anti-Money Laundering Program Compliance 2. procedures. including but not limited to the following: • Assisting Visa in guarding against Card issuance and Merchant acquiring in circumstances that could facilitate money laundering or the financing of terrorist activities • Identifying circumstances of heightened risk and instituting policies.1. or other actions specified by Visa to address the heightened risk • Providing a copy of the Member’s anti-money laundering plan if requested by Visa • Ensuring the adequacy of the applicable controls implemented by designated agents of the Member 2.L.

B.1.1.A Issuer Requirements & Information GENERAL REQUIREMENTS Visa Product Hierarchy An Issuer must establish a premium product value hierarchy based on features.S.3 3.A.1.3 3. Region. and spending limits as follows1: • A Visa Platinum card must be equal to or higher in value to a Cardholder than a Visa Gold/ Premier Card • A Visa Gold/Premier Card must have more value to a Cardholder than a Visa Classic Card • A Visa Business Gold Card must have more value to a Cardholder than a Visa Business Card 3.2 International Transaction and Currency Conversion Disclosure An Issuer must provide a complete written disclosure of any fees that may be charged to a Cardholder for an International Transaction or when currency conversion occurs. Volume I—General Rules 49 .1 3. 3.B. including the purchase of goods or services prohibited by local law applicable in the Cardholder’s jurisdiction.B 3.1. SEE ALSO: Section 1. performance standards. 1 A variance to this requirement applies in the jurisdiction of the U.C Card Requirements Issuers must comply with the requirements in this section. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Cardholder Agreements Cardholder Agreement Prohibition An Issuer must include language in its Cardholder agreement that a Card must not be used for any unlawful purpose.1.

1.a Mark Usage Effective 1 September 2005 through 28 February 2007.2 3.1. Volume I—General Rules . as specified in Section 1.1 Mark Usage 3. except for Visa Cash Cards • Visa Cash Program Operating Regulations for Visa Cash Cards • Visa TravelMoney Product Guide for Visa TravelMoney Cards 3.C. as specified in the Visa Product Brand Standards. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 3. an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the • Visa Flag Symbol or Visa Electron Symbol.1.1. 50 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Expire no later than 30 June 2011 . as described in this section.A.1.D BIN A Principal or Associate must submit the following to Visa prior to issuing any Card bearing the requested BIN or acquiring a Merchant using the BIN.D.1.1.1.C.1 Account Range and BIN Assignment for New Visa Card Programs 3. The Card bearing either the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards 3. all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier.8.Comply with Visa International Card and Marks Specifications • Visa Brand Mark or the Visa Brand Mark with the Electron Identifier.1: • BIN License Agreement (Exhibit 4A) • Visa Interchange Directory Update Form (Exhibit 4F) 3. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: .C.C.C.Chapter 3: Issuer Requirements & Information 3.1 3.1.1 Account Range and BIN Assignment for New Visa Card Programs Effective 5 April 2008.1. Card Specifications Issuers must comply with the following specifications for Card design.b All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock.C. "Card and Marks Requirements" • Visa Product Brand Standards for all Cards.1.c Effective 1 July 2011.1.D. an Issuer may establish multiple Visa card programs within the same BIN. as applicable: • Chapter 10.

an Issuer must not request a new designated account range assignment within an active BIN.G 3.3.F.1 3.1.1. 3.1.1.2 Account Range and BIN Assignment for Existing Visa Card Programs 3. or printed on all Visa Cards and Visa Electron Cards.D.1.1.G.1.a For a new Visa card program.1 PIN Program Overview An Issuer must make a PIN available to each Cardholder for use with a Card.F.a Expiration Date Standards General Issuing Requirements A Visa Card and Visa Electron Card must bear an expiration date on the front of the Card. or Visa Brand Mark with the Electron Identifier.2 3.1.D.1. Visa Electron Card.G.1. an Issuer may assign either a: • Unique BIN for each Visa card program • Designated account range within a BIN for a specific Visa card program by completing Section 6 of the BIN License Agreement (Exhibit 4A) 3. Volume I—General Rules 51 .1 Overview 3.1. Account Range and BIN Assignment for Existing Visa Card Programs For existing Visa card programs.b 3.1.1 Chip Card Requirements The expiration date on a Visa Card. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 3.E.2 3. 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for Chip Cards.1.1.E 3.1.F.F 3. if one is present on the Card.1 Account Number Specifications General Requirements Table 3-1 lists the specifications for BIN and Account Number structures embossed.1.F.1. except that PIN issuance is not required for a Prepaid Card bearing the Visa Brand Mark.D. or any security feature containing an expiration date in a Chip. The expiration date on a Visa Card or Visa Electron Card without a Cardholder name must not be more than X years from the date of issuance.D.c Visa may require a business plan if an Issuer requests the assignment of designated account ranges to multiple Visa card programs within a single BIN.1.1.D. 3. or Card bearing the Plus Symbol must not be later than the expiration date of the Issuer’s Public Key.3 Right to Deny an Account Range Request Visa reserves the right to deny a request for a designated account range within an existing BIN. encoded. 3.

as specified in Chapter 8.G. it must both: .3. "Fees.1.1.Comply with requirements for PIN processing specified in the VisaNet manuals • If the Issuer uses the PIN Verification Service.H Interchange Reimbursement Fees A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement.a Service Code Requirements A Visa or Visa Electron Issuer must use one of the appropriate Service Codes that are valid for the applicable product.G.G.P.4.G.2 Participation Requirements An Issuer must: • Notify each of its Cardholders of the available PIN • Comply with the Payment Technology Standards Manual • Successfully complete certification testing to demonstrate its capability to perform PIN Verification. PIN Verification Procedures PIN Verification is required for all ATM Transactions.1. An Issuer may.G. as specified in the Payment Technology Standards Manual and the Visa Integrated Circuit Card Specifications.4.Chapter 3: Issuer Requirements & Information 3.1.1. "Risk Management.G.2 Participation Requirements 3.1. it must comply with the Key Management Service procedures specified in the Payment Technology Standards Manual. including PIN requirements at the Point-of-Transaction. at its option. 3. as specified in Chapter 2.b 3.1.G.H Interchange Reimbursement Fees 3.a 3. or designate Visa to perform this function • Select Stand-In Processing Issuer options pertaining to a Transaction for which a PIN is used 3.I." 52 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. System .1.4 3.Install a direct computer interface to the V. and the applicable Cardholder Verification Method on a Chip Card to communicate its Card acceptance policies. provide PIN Verification for each Transaction by itself or using the Visa PIN Verification Service.3 3." • If the Issuer performs PIN Verification.1. Volume I—General Rules .

1. as specified in Section 2. For requirements specific to Electronic Commerce Transactions coded with an ECI value “6”.2.2 3. 3.2.A.2.a PAYMENT SERVICE STANDARDS Authorization Requirements General Requirements An Issuer must provide Authorization services for all of its Cardholders.2. Volume I—General Rules 53 .3.2.A. 3.c An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information.A.Transactions from a specific country 1.A. 7 days a week.A.A.Electronic Commerce Transactions1 .A.2 Assured Transaction Response Standards 3. see Section 3.3.2.A. Assured Transaction Response Standards Visa will monitor all Authorization Requests forwarded to an Issuer and ensure that each request receives a timely Authorization Response.2 PAYMENT SERVICE STANDARDS 3.C VISA RECOMMENDS: An Issuer should: • Periodically review its international Authorization Responses • Not systematically or permanently send a Decline Response to an Authorization Request for any of the following: .2.1 3.2. using one of the following methods: • Directly.b The Issuer must provide Authorization Responses as specified in the VisaNet manuals and: • Meet the assured Transaction response standards specified in Section 3.3.1.A 3. as a VisaNet Processor • Through another VisaNet Processor • By other means approved by Visa 3. 24 hours a day. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 • Participate in the International Automated Referral Service1 and comply with the International Automated Referral Service User’s Guide • Participate in the Card Verification Service.2 3.2.2.1.a 1 This requirement does not apply to Visa Electron Issuers.2.Mail/Phone Order Transactions .A.

An Issuer is determined to be non-compliant if it exceeds 500 Authorizations a month and a decline rate of 50% or more.2. 3.c If Visa does not receive an Authorization Response from an Issuer within the specified time limit.4 Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program 3. Visa will respond on behalf of the Issuer. The maximum time limit for response to an Authorization Request is: • 15 seconds without PIN data • 30 seconds with PIN data 3.b 3. Visa may remove these Transactions from the decline rate calculation when appropriate.g.A. An Issuer must not systematically send a Decline Response to an Authorization Request for an Electronic Commerce Transaction coded with an ECI value “6.2. 3.A.b Visa may establish time limits for Intraregional Authorization Requests.4. 54 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2.d 3.4 3. using Stand-In Processing.A.a Decline Response Standards An Issuer may systematically send a Decline Response to an Authorization Request for a Transaction that has been determined to be illegal.A.2.2. The Visa-generated Authorization Response takes precedence over the Issuer’s Authorization Response.A. Volume I—General Rules ..2.A. If Visa receives an Issuer Authorization Response after it has initiated Stand-In Processing. Electronic Commerce Transaction Indicator Value 6 (ECI 6) Decline Compliance Program An Issuer is prohibited from implementing systematic decline response parameters on Verified by Visa “attempted authentication” Transactions. in Visa U.Chapter 3: Issuer Requirements & Information 3. Issuers must not maintain systematic decline response parameters for Transactions coded with Electronic Commerce Transaction Indicator Value 6 (ECI 6) beyond the period of an immediate fraud threat.” unless there is an immediate fraud threat. This requirement does not apply to Visa products issued under restrictive terms clearly communicated to the Cardholder. a Card product issued for use exclusively in a Card-Present Environment. This prohibition does not apply to Visa products issued with restrictions clearly communicated to the Cardholder.3 3.1 Visa monitors an Issuer’s decline rates for Electronic Commerce Transaction Indicator Value 6 (ECI 6).a 1 For example.2. some Issuers have Visa stand-in to decline all Online Gambling Transactions for legal purposes.3. it will not forward the Issuer-generated Authorization Response to the Acquirer.3 Decline Response Standards 3.2.S.2.2.2.A.2. SEE ALSO: VisaNet manuals 3.2.2.e The Issuer is responsible for Transactions authorized by Stand-In Processing.A.A. ADDITIONAL INFORMATION: Stand-In Processing parameters are applied to Recurring Transactions only if the Issuer is unavailable.A.2.A.3. e.A.

d 3.A.A.6.A.b 3.5. A Referral Response generated on an International Transaction due to Issuer Standin Processing parameters will be converted to a Decline Response if both the: • Transaction amount is less than US $500 • Issuer is unavailable 3. VisaNet will reject the Referral Response and process the Authorization Request according to Stand-In Processing parameters. If the Issuer does so. Referral Response and Approval Rate Standards An Issuer must not send a Referral Response to an Authorization Request involving an ATM or Electronic Commerce Transaction.e 3.5. “Telecommunication Services.A.6 3.A.2.2.A.5 3. An Issuer may exempt a Visa Card encoded with a Service Code from this requirement.5 Chip Card Authorization Requirements 3.2.4.A. An Issuer of a Visa Purchasing Card containing a Chip with a Visa Smart Payment Application with Offline Authorization controls may define parameters to enable Chip Offline Authorization.c 3.5.5. VisaNet will perform Stand-In Processing. When Offline Authorization controls are defined in the Chip.2.6 Referral Response and Approval Rate Standards 3.3. An Issuer of a Visa Electron Card containing a Chip with Offline Authorization controls may define parameters to enable acceptance at terminals with no Online Authorization capability.2.A.2. If Stand-In Processing returns a Referral Response.6.2.A.d A Referral Response generated on an International Transaction by an Issuer to an Authorization Request for a Mail/Phone Order Transaction or Unattended Terminal Transaction will be converted by VisaNet to a Decline Response.a 3.2.5.6. 3.2.b An Issuer determined to be non-compliant with the criteria in Section 3.4. Volume I—General Rules 55 .” If the Issuer does so. Chip Card Authorization Requirements For an Authorization of a Transaction processed below the Floor Limit.2.A.a 3.2. the Transaction must be declined. and the upper limit for consecutive offline counters is specified.2.a is subject to the actions or fines specified in Table 1-3.6.b An Issuer of Chip Cards containing the Visa Smart Payment Application with Offline Authorization controls must define parameters to enable Offline Chip Authorization.2. all Chip-initiated Transactions must go Online if the upper limit for the total number or value of consecutive offline Transactions is exceeded.2.A. If the terminal is unable to go Online. the Visa Smart Payment Application may either: • Instruct the terminal to go Online • Approve the Transaction using offline controls contained in the Chip 3.2.c An Issuer must not send a Referral Response to an Authorization Request for a Telephone Service Transaction with Merchant Category Code 4814. the Referral Response will be converted to a Decline Response and forwarded to the Acquirer. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.A.A.A.

2.2.g A Visa Electron Issuer must not generate a Referral Response to any Authorization Request for Visa Electron Cards.5411—Grocery Stores and Supermarkets .3% Not allowed Table 3-2: Category Visa Electron Cards Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders1 Quasi-Cash ATM Cash Disbursements Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed Not allowed 1.6. Referral rates listed for Mail/Phone Order Transactions will also apply for Domestic Mail/Phone Order Transactions unless a different rate is specified in the applicable Regional Operating Regulations.e A Referral Response generated by an Issuer on an International Transaction will be converted by VisaNet to a Decline Response if both the: • Transaction amount is less than US $100 • Merchant Category Code in the Authorization Request is one of the following: . If an Issuer or its agent generates a Referral Response.5% 0.5% 0. or Pickup Response immediately after receiving the requested information 3.5% 0. Decline.Chapter 3: Issuer Requirements & Information Table 3-2: Maximum Monthly Referral Rates Table 3-2: Maximum Monthly Referral Rates 3.6.A.2.2% 0.f The referral rate is the number of Referral Responses stated as a percentage of all Authorization Requests processed by an Issuer. Visa Gold/Premier Cards.A.5% Not allowed Visa Signature Cards.5% 0.3% 0. or telex • Respond with an Approval.2. Volume I—General Rules .6. Maximum Monthly Referral Rates Visa Classic Cards. it must both: • Be available to receive the call.h 56 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6. Visa Infinite Cards 0. An Issuer must not exceed the monthly referral rate listed in Table 3-2 for its Visa Program in the specified Merchant categories.5% 0.3% 0.5% 0. 3. and Visa Commercial Cards 0.3% 0.A. and Garages .2% 0.3% 0.7832—Motion Picture Theaters 3. fax.A. excluding those processed by Stand-In Processing.7523—Parking Lots Parking Meters.4784—Tolls and Bridge Fees .4121—Taxicabs and Limousines .5814—Fast Food Restaurants .

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A Visa Gold/Premier and Visa Infinite Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals. Authorization Limits If an Issuer chooses to set higher limits.A. 3.A.A. it must identify them on the Visa Interchange Directory Update Form (Exhibit 4F).7.2.2.7.2.S. A variance to this requirement applies in the jurisdiction of the U. Volume I—General Rules 57 .i An Issuer must maintain the minimum monthly approval rate1 listed in Table 3-3 for its Visa Program in the specified categories.A.6.j An Issuer must report its Referral and Approval Response rates for Domestic Transactions to Visa on a quarterly basis.7 3.2.2. A Visa Business Card or Visa Corporate Card Issuer is subject to the mandated minimum Positive Cardholder Authorization Service Activity File Parameters and Issuer Limits as specified in the VisaNet manuals.A.Table 3-3: Minimum Monthly Approval Rates 3.7 Authorization Limits 3.a 3.2.A.A.b 3. Region.6.7.c 1 The approval rate is the number of Positive Responses as a percentage of all Authorization Requests processed. 3.A. Minimum Monthly Approval Rates Visa Gold/ Premier Cards1 95% 95% 95% 95% 95% Not applicable Not applicable 65% 85% Visa Business and Visa Corporate Cards 95% 95% 95% 95% 95% Not applicable Not applicable 65% Not applicable Visa Purchasing Cards Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Visa Signature Cards 99% 99% 99% 99% 99% Not applicable Not applicable 65% 85% Table 3-3: Category Visa Classic Cards1 Visa Infinite Cards Retail Merchants Airlines Hotels Cruise Lines Car Rentals Mail/Phone Orders Quasi-Cash ATM Cash Disbursements Manual Cash Disbursements Not applicable 90% 90% 90% 90% Not applicable Not applicable Not applicable Not applicable 99% 99% 99% 99% 99% Not applicable Not applicable 65% 85% 1.2.

a 3.2.2. Visa may exempt an Issuer from the mandatory minimum Authorization limits.2.B. System BASE I Processing Specifications (for Visa Mandatory Minimum Limits) 3.B 3.2.2. A Member must report quarterly to Visa the conformance of its Domestic Transactions with this provision.8.B.B.2.3 3. If the Issuer uses more than one Billing Currency.8 Mandatory Minimum Authorization Limits 3.2.B.d A Visa Purchasing Card Issuer may apply a minimum Issuer Limit of zero for Authorization Requests.b 3.b 3.B.2. 3.Chapter 3: Issuer Requirements & Information 3.4 Billing Currency An Issuer receives Interchange in its Billing Currency.2 3.5 Assistance to Acquirers in Obtaining Account Numbers 3.A.B.1 Clearing and Settlement Requirements General Requirements An Issuer must provide Clearing and Settlement services for its Cardholders as specified in Chapter 6.A.2.2.2.B.8 3.5 Assistance to Acquirers in Obtaining Account Numbers If an Acquirer contacts an Issuer for assistance in obtaining an Account Number.2. it must have a separate BIN for each.A.P.8. Mandatory Minimum Authorization Limits Mandatory minimum Authorization limits do not apply to a Visa Prepaid Card or debit Visa Card Issuer.2. SEE ALSO: V.5% for T&E Transactions. An Issuer must not exceed the monthly international Retrieval Request rate of 0.9.a Retrieval Request Rate Standards The Retrieval Request rate is the number of requested Transaction Receipts stated as a percentage of the total incoming Interchange volume received by the Issuer.2. as specified in Section 4. 3. "Payment Services" and the VisaNet manuals.I. 3.1.7. Volume I—General Rules . This includes Transactions resulting from geographically restricted Card use outside the country of issuance. Reimbursement for Interchange Transactions Each Issuer must pay the Acquirer the amount due for Transactions occurring with the use of a valid Card.A.B.A.B.2.2. the Issuer both: • Must assist the Acquirer • May require that all requests be in writing 58 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

3.1. must be compliant with both: • EMV specifications • Visa Integrated Circuit Card Specifications Non-compliant Cards issued through 31 December 1999 may be non-compliant until they expire.3. An Issuer must ensure that the Visa Public Keys used for the Visa or Visa Electron Payment Application are used solely for that purpose.1.3.3 3. A single Issuer must be designated and identified to a Cardholder as the Issuer of the Chip Card.3.b 3. by programming the Chip to bypass Terminal Risk Management).A. An Issuer must define the Payment Application options for its Visa Smart Payment program.3.c 3.A. Chip Card Technology Requirements Visa may review and approve all applications contained in a Chip used to facilitate a Visa Smart Payment service. Effective 1 January 2009.2.3.6..A.D. all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.a 3.3.A.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.3.3.3. A Chip Card Issuer must not inhibit Terminal Risk Management (e. Volume I—General Rules 59 .A.g. as defined in the Payment Technology Standards Manual.A.1.A. Offline PIN Verification carries the same level of Chargeback protection as Online PIN Verification.3.2.c All Visa Smart Payment programs must be EMV. If Visa determines that an Issuer or Issuer’s agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable. initiated on or after 1 January 2001.13.and VIS-Compliant.1 Cardholder Verification Method A Chip Card Issuer must ensure that the Cardholder Verification Method preferences are communicated by the Chip Cardholder Verification Method List to the ChipReading Device at the Point-of-Transaction.b 3.A.A.3 GENERAL PROGRAM REQUIREMENTS 3.3 3.3.A.3 Cardholder Verification Method 3. 3.3.2.3.2 3.a GENERAL PROGRAM REQUIREMENTS Chip Card Issuers Overview All new Visa or Visa Electron Chip programs.b 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010.2.d 3.3.3. 3.e 3.A.A. as specified in Table 3-4.A.1 3. the Issuer or Issuer’s agent is subject to the Chip Interoperability Compliance Program as specified in Section 1.1.d 3.A 3.A.2.3.A.a 3.

Issuer Liability An Issuer is responsible and liable for the parameter values and processing options contained in the Visa Smart Payment Application.4.3.4.3.A.3.A. as specified in the Visa Integrated Circuit Card Specifications 3.Chapter 3: Issuer Requirements & Information 3.5 3. Post-Issuance Application Load of a proprietary ATM application that supports Plus requires the addition of the Plus Symbol at the time of Card reissuance.A.A.6 Issuer Liability 3.4 3.5.5. This does not prevent the debiting or crediting of funds maintained elsewhere to that account. In addition.3.4 Cardholder Account Selection 3.a 60 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Cardholder Account Selection The Visa or Visa Electron Payment Application may provide access to more than one account.3. as permitted by local law. • Allow a Cardholder to select the service and account to be used for a Transaction. displayed on the front of the Card.3.3.c To assist Cardholder account selection.A. as specified in both: • Visa Integrated Circuit Card Specifications • Visa International Operating Regulations 3.A.c 3. An Issuer of a Chip Card must: • Not use a Visa Smart Payment Application to directly credit or debit any account other than an account that is maintained by that Issuer or another Member under contract with the Issuer. 3.A.A.d 3.6 3. Post-Issuance Application Load of a Visa or Visa Electron Payment Application is not permitted unless the Card bears the appropriate Visa Brand Mark or Visa Brand Mark with the Electron Identifier.3.3.b 3.a 3. and as specified in the Visa International Operating Regulations • Designate an Account Number for each account accessed by a Visa Smart Payment Application.A.A. the Chip may contain multiple Account Numbers.5. The first priority account must be the same as the account that is encoded in the Magnetic Stripe. Post-Issuance Updates An Issuer may process Post-Issuance Updates to a Chip Card used to facilitate a Visa Smart Payment Application.b Post-Issuance Updates to a Chip Card containing a Visa or Visa Electron Payment Application must be controlled exclusively by the Issuer.A.A.5.3. Post-Issuance Updates must not adversely impact the Transaction completion time at a Point-of-Transaction Terminal or an ATM.3.A. • Specify an alphanumeric name for each funding account facilitated by the Visa Smart Payment Application when the Chip provides access to more than one account.6.A. Card reissuance must occur within 5 years of the Post-Issuance Application Load.3.3. Volume I—General Rules .3.5. the Issuer of a Chip Card may establish account priorities determining the order that accounts are displayed or reviewed by the Chip-Reading Device.e 3. and if applicable.4.

2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 3. apply to all Interregional Transactions.6. as specified in Section 3.S. the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U. 3.3. Effective 1 October 2010.B. as specified in Section 3. the EMV Liability Shift Principles. apply to all Interregional Transactions occurring at POS devices. Volume I—General Rules 61 .3.B and Section 4.3.3. Effective 1 July 2008. between the jurisdiction of the CEMEA Regional Office and Visa Europe. This includes Transactions occurring at both POS and ATM devices.B. authorized Visa Smart Payment Transactions. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.3.3.3.B EMV Liability Shift for Fraudulent Transactions The EMV Liability Shift Principles. The EMV Liability Shift Principles.6.B and Section 4.1 Card-Present Counterfeit Card Transactions Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Issuer if both of the following conditions apply:1.B EMV Liability Shift for Fraudulent Transactions 3.3.3.A.A. apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office.B and Section 4. offline-authorized Transactions when all of the following conditions are met: • Visa Smart Payment Application is active • Terminal Risk Management is performed • Merchant’s Floor Limit is not exceeded 3.3.3. Regions. This does not apply to legitimate disputes. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region. This includes Transactions occurring at both POS and ATM devices.1 Card-Present Counterfeit Card Transactions 3.B and Section 4. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region.3. as specified in Section 3. as specified in Section 3. the EMV Liability Shift Principles. apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe.3.b The Issuer is liable for Chip-initiated.3.c The Issuer is responsible for all Chip-initiated.A. 2 • The Transaction takes place at an EMV-CompliantChip-Reading Device • If the Transaction is Chip-initiated.3.

the Transaction is correctly processed to completion in accordance with EMV and Visa Integrated Circuit Card (VIS) Specifications 3. an Issuer that issues Proximity Payment Cards in countries without an existing contactless implementation must comply with the Visa Contactless Payment Specification.C Proximity Payment Issuers Effective 1 April 2008.A.3. Asia-Pacific.B.4 Account Generated Counterfeit Fraud Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer.B. 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean.3.Chapter 3: Issuer Requirements & Information 3.C Proximity Payment Issuers 3. and correct acceptance procedures are followed 3.3.3 Liability for Fallback Transactions Transactions accepted as Fallback Transactions are the liability of the Issuer if both of the following conditions apply: • Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application.B.A.2 Card-Present Non-Counterfeit Fraudulent Transactions Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Issuer if all of the following conditions apply:1 • The Transaction takes place at an EMV PIN-Compliant Device • Correct acceptance procedures have been followed (including compliance with Appendix C.3.3. Volume I—General Rules .S. "Maximum Authorized Floor Limits") • If the Transaction is Chip-initiated. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.2 Card-Present Non-Counterfeit Fraudulent Transactions 3. or an EMV and VIS-Compliant Plus application • Transaction is authorized by the Issuer or the Issuer’s agent.S. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.B. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. the appropriate values identifying the Transaction as a Fallback Transaction are included within the related Authorization Message. Regions. if all of the following conditions are met:2. Regions. and U. 3 • Transaction did not take place at a Chip-Reading Device • Account Number was not resident on the Issuer’s Master File on the Transaction Date • All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application • Transaction was below Merchant’s Floor Limit and did not receive Authorization • Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing 3. 2 3 62 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.3.

E.E.D.E. at a minimum. An Issuer must comply with the Issuer Authentication standards. a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service.b Unless prior approval has been obtained from Visa. as specified in both the: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 3. use a combination of on-Card and offCard data and comply with the Verified by Visa Issuer Implementation Guide. Authentication Methods are available to Members for all Visa Card products linked to an account established by an Issuer.3.D.1.3.3.D.E. an Issuer must issue Proximity Payment Cards that comply with the Visa Contactless Payment Specification. as specified in the Verified by Visa Issuer Implementation Guide.1.3. 3. an Issuer that participates in 3-D Secure must.D 3. procedures. as specified in the Verified by Visa Issuer Implementation Guide. and standards specified in the Verified by Visa Issuer Implementation Guide 3.D Visa Secure Electronic Commerce 3.E 3. operating guidelines.D.3.3.3.a 3-D Secure Participation Requirements 3-D Secure General Participation Requirements During Cardholder enrollment in the Verified by Visa program.E.3.1.3.1 3-D Secure General Participation Requirements Effective 1 January 2012.1.3. An Issuer that uses the Verified by Visa Mark must ensure that both: • Its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program • The Issuer purchase authentication page complies with the layout requirements for data elements and the Verified by Visa Mark outlined in the Visa Product Brand Standards 3.c 3.b 3.1.1.c 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Visa Secure Electronic Commerce General Participation Requirements An Issuer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must: • Use an Authentication Mechanism • Comply with Visa-established policies.3.3.2 3. Volume I—General Rules 63 .1 3.3.3. Chip Card Program Requirements Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards.D.1 3.

Volume I—General Rules .E. such as a prepaid gift card 3.F. An Issuer may respond to an Authentication Request with an Unable-to-Authenticate Response only under one or more of the following conditions: • The Issuer experiences technical problems that prevent a timely response • Authentication data received from the Merchant does not comply with the 3-D Secure Electronic Commerce Transaction Specification • The Transaction is received from a New Channel not supported by the Issuer • The Transaction is attempted with a Visa Commercial Card • The Transaction is attempted with a Card where the Cardholder is anonymous.3.Chapter 3: Issuer Requirements & Information 3.3.c 3.2.2.2 3.F.3.1.3.a Global Co-branding Issuers General Requirements A Global Co-branding Partner and Issuer must provide a dossier of proprietary and public information for approval to the applicable regional representative.F. or the Cardholder Authentication Verification Value is assumed to be valid.2 3-D Secure Processing Requirements 3.3.1 General Requirements 3. including the following: • Co-branding Partnership Regional Approval Form for each proposed Interregional and Intraregional co-branding program • Global Co-Branding Partners’ Marks and design guidelines (including color proofs) or evidence that a trademark search has been conducted • Color proofs 3.E.3.b A Global Co-branding Partner must: • Be sponsored by an Issuer • Not be eligible for Visa membership • Not be an entity deemed to be a competitor of Visa 64 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.3.a 3-D Secure Processing Requirements An Issuer must include a Cardholder Authentication Verification Value in the following responses to an Authentication Request: • Authentication Confirmation • Attempt Response 3.F.3.E.2.d An Issuer must both: • Retain a log of all Authentication Requests and Authentication Records • Provide the log to Visa at Arbitration or Compliance 3.2.1.E.b The Cardholder Authentication Verification Value must be validated during Authorization.3.3.E.1 3.E.F 3.

G.G. An Issuer of unembossed Visa Cards must ensure that the Card complies with unembossed Visa Card design requirements specified in the Visa Product Brand Standards.3. 3.3.2.c A Global Co-Branding Partner may participate in a Global Co-Branding Partnership in multiple countries or Visa Regions with: • A single Issuer • Different Issuers 3. as specified in Section 3.G.b 3.F.H Non-Standard Cards 3. 3. Volume I—General Rules 65 .2.2.1.3.3.F. 3.G. as specified in the Payment Technology Standards Manual.2.2 Participation Requirements 3.3.3.2 3.a Participation Requirements An Issuer participating in a Global Co-Branding Partnership must: • Be a qualified Issuer in countries where Global Co-branded Cards will be issued • Notify Visa of planned Interregional and Intraregional Global Co-branding Partnership expansion 3. an Issuer may establish multiple Visa card programs within the same BIN. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.F.3.D.3.2.c 3.a Unembossed Visa Card Issuers If permitted by Visa.3.F.3. provided that the Card is issued within 5 years of the initial unembossed Visa Card program offering.3.G.F.b The Issuer may be required to provide information covering the reputation and financial standing of the Global Co-Branding Partner prior to approval of the individual program. an Issuer may issue a Visa Card or Visa Electron Card in a size and design that does not comply with the plastic specifications contained in the Visa Product Brand Standards.H Non-Standard Cards With Visa approval.1.2 3.1 Visa Card Product Extensions BIN Requirements Effective 5 April 2008.3.G 3.1.3. In countries where the Visa Electron Program exists.F. an Issuer may temporarily print the Visa Brand Mark with the Electron Identifier on the back of an unembossed Visa Card.3. an Issuer may issue unembossed Visa Cards with any valid Service Code.3.d A Global Co-branding Partnership participant must comply with all of the following: • Visa International Operating Regulations • Applicable local laws • Applicable Regional Operating Regulations 3.

4. as specified in the Visa Product Brand Standards • Must be issued with linkage to a Visa Card account.11. Visa may require that Issuers provide these services. excluding Prepaid devices • Must be assigned an expiration date that is on or before the date on the primary account Card • Must comply with one of the following specifications: .1.B Visa Gold/Premier Card Issuers 3. within a Visa Region.1 Non-Standard Card Requirements 3.Chapter 3: Issuer Requirements & Information 3.Visa Contactless Payment Specification ISO 14443 Type A and Type B 3. 3.A CONSUMER CARD PROGRAM REQUIREMENTS Visa Classic Card Issuers A Visa Classic Card Issuer must comply with the customer support services requirements. 66 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. a Visa Mini Card must comply with the Visa Product Brand Standards for a Visa Mini Card bearing the Visa Brand Mark.B Visa Gold/Premier Card Issuers This section applies to Visa Gold/Premier Card Issuers.b A Non-Standard Card must not: • Permit exclusive or preferential acceptance by a Merchant • Be linked to a Virtual Account 3.3.3.3.1. 3.2 Visa Mini Card Requirements If issued.3.Visa Contactless Payment Specification .I Proximity Payment Device Requirements A Proximity Payment Device: • Has distinct branding requirements.4.1 3. specified in Section 3.H.3.4 3.4. or Visa Brand Mark with the Electron Identifier.H.3. Volume I—General Rules .a Non-Standard Card Requirements A Non-Standard Card must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction 3.H.H.H.

B. an Issuer may issue Visa Signature Cards. procedures.4. A Visa Signature Card Issuer must include features and services equivalent to the Visa Infinite Card and the following: • No pre-set spending limit • Access to Web services specific to Visa Signature Cardholders • A Card design specific to a Visa Signature Card. either independently or through Visa.B. No variances will be permitted except where required by local custom or law.1 Visa Infinite Card Issuers General Requirements Visa and a Visa Infinite Card Issuer may supplement the requirements in this section.S.1 Overview 3.B.4. 3.1.3 Core Services Each Issuer must make available to its Visa Gold/Premier Cardholders a free 24-hour telephone number to obtain emergency services.4. Volume I—General Rules 67 . an Issuer must submit to Visa written certification that its programs.4.1 3.11 • May offer its Visa Gold/Premier Cards as any type of payment device with an option to access any of the following: .D. 3.C.B. as specified in the Visa Product Brand Standards 3. as specified in Section 3.D.D 3.4. subject to trademark availability.Other Cardholder assets available through the Issuer 3. and services comply with the Visa International Operating Regulations. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Certification At least 30 calendar days prior to issuing Visa Gold/Premier Cards.3.1 Overview A Visa Gold/Premier Card Issuer: • May issue Visa Gold/Premier Cards at the option of Visa • Must comply with the global support services requirements. 1 A variance to this requirement applies in jurisdiction of the U.1 Visa Signature Card Issuers General Requirements At the option of a Visa Region. Region.4.1 General Requirements 3. as specified in Section 3. systems.A.4.Line of credit .Depository account .C 3. an Issuer may establish multiple Visa card programs within the same BIN.4. The Issuer must communicate the telephone number to the Cardholder at least once each year.4.B.D.4.4 BIN Effective 5 April 2008.

D.1.1. benefits.D.4.) . special travel articles.D. The Visa Infinite Web services must comply with the following minimum standards: • Limit access to Visa Infinite Cardholders only • Provide a description of Visa Infinite Card services. Volume I—General Rules . 68 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a An Issuer must offer a Visa Infinite Card with: • Unique features not available on any other Visa Card product it issues to ensure product differentiation • The highest purchasing power available within the jurisdiction of a Visa Regional Office and a Member’s Visa Card portfolio.Online concierge service. except when the Member-developed Card product both: .4. as specified in the Visa International Operating Regulations 3.Chapter 3: Issuer Requirements & Information 3.D.D.Does not use the Sample Card Design or reserved color of a Visa Card product. 7 days a week.4.g.f At the option of Visa.Travel content that supports the Visa Infinite product positioning that is not readily available from other sources (e. and features • Provide a detailed listing of the Visa Infinite Exclusive Privileges Merchant partner offers • Include the following minimum value-added content and services for travel and entertainment: . expert recommendations on shows in major cities. At a minimum.d An Issuer must provide to its Visa Infinite Cardholders access to a customer service agent 24 hours a day.b A Visa Infinite Cardholder must have access to a Web service that offers special information and services to high-end consumers.D.1 General Requirements 3.1..D.4.e 3. credit. 3.1.1. if concierge service is offered by the Visa Regional Office or Member’s Infinite product . the Issuer must comply with the requirements for the following 3 benefit categories: • Priority assistance and convenience • Exclusive privileges and rewards • Safety and security Details of the benefit categories are available from a Regional Office.Is not branded with a Visa Card product name .4.1 General Requirements 3.1.Contact information for Cardholders to inquire about Visa Infinite services and to provide feedback on the product or Website 3.4. an Issuer may provide a Visa Infinite Card with charge.c 3. The Web service must be provided by either the Visa Regional Office or independently by the Member. or debit capability. etc.4.4.D.

4.4. an Issuer may establish multiple Visa card programs within the same BIN.2.4.11.b Authorization Requirements For Cards issued with a no pre-set limit.6 Global Support Services 3. Each Issuer must not reclassify a BIN to represent a product other than the Visa Infinite Card without prior permission from Visa. it must: • Provide a free 24-hour telephone number • Communicate the telephone number to the Cardholder annually 3.D. Volume I—General Rules 69 .4. 3.6 3.D.a Delinquent Accounts For Cards issued with a no pre-set limit.2 BIN 3. A Visa Infinite Card Issuer must: • Provide advance notification to the Cardholder when an account needs to be suspended or closed for any reason • Monitor customer complaints related to Transaction Authorizations • Identify action plans to improve customer service • Make customer complaint information available to Visa 3.6.4.b 3.D. Transactions must be approved.4.3.D.D.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. during each or any statement cycle in which a Cardholder has satisfied previous obligations to the Issuer Visa may impose additional restrictions to these options.4.3 3.4.D.D.a BIN Effective 5 April 2008. a Visa Infinite Card Issuer must provide notification to the Cardholder before ongoing Transactions can be declined.2. as specified in Section 3. If an Issuer offers Visa emergency services. excluding Emergency Replacement Cards that have temporary preset limits • Minimum limit allowing each Visa Infinite Card account to accumulate charges of at least US $X.D.D.5.D. based on: • The absence of suspected fraud • The Cardholder’s spending patterns • Issuer determination of the likelihood of default 3.D.1.4.4.4. or local currency equivalent.D. Spending Limit A Visa Infinite Card Issuer may offer either of the following spending limit options: • No pre-set limit.D. Transactions must not be declined because of a pre-set limit of any kind.4.5 3.D.a Global Support Services A Visa Infinite Card Issuer must comply with the global support services requirements.2 3.D.4.6.4. or declined. as specified in Section 3.4 3.b 3.5.4.

The Visa Electron Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011. 3.1 Overview The Visa Electron Program offers the following features: • International or domestic point-of-sale capability. 3. ATM access.4.D.4.D.4.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Electron Cards issued or reissued must both: • Bear the Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock.1 Effective 1 September 2005 through 28 February 2007. and Manual Cash Disbursements • 100% Authorization and electronic Transaction processing • Signature or PIN verification • Optional use for Electronic Commerce Transactions All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.E.E Visa Electron Issuers An Issuer may issue Visa Electron Cards at the option of its Region.4.E.7 Marketing Support 3.1 Overview 3.7 Marketing Support A Visa Infinite Card Issuer intending to distribute Merchant partnership or emergency services material to its Cardholders must receive written approval from the applicable Regional Office prior to distribution.4. 1 A variance to this requirement applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards.Chapter 3: Issuer Requirements & Information 3. Volume I—General Rules . all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier. The Visa Electron Card bearing the: • Visa Electron Symbol must both: . 70 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Expire no later than 30 June 2011 . an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier.

4.a BIN A Visa Electron Issuer must use a unique Visa-assigned BIN for its Visa Electron Cards.E. A Visa Electron Card may be: • Used to access any type of account • Issued for either international or domestic use • Used at an ATM or Point-of-Transaction Terminal 3. Effective through 15 May 2011.2.4.4.E. as specified in Section 3.4.E.E. a variance to this requirement applies in the jurisdiction of the CEMEA Region for Unembossed Cards.2.2.4.4.4 BIN 3.2 3.4.b 3.d A Visa Electron Issuer must ensure that the Service Code encoded on the Magnetic Stripe complies with the Payment Technology Standards Manual.b Effective 5 April 2008.4.e 3.E.2 General Requirements 3.1.4. an Issuer may issue a Visa Electron Card that is either: • Personalized by an Approved Manufacturer with the Cardholder name on the front of the Card • Not personalized with the Cardholder name on the front of the Card 3.4.E. liability and Chargeback rights are the same as for a Visa Transaction. The Issuer may either:1.a General Requirements If an Issuer approves a key-entered Visa Electron Electronic Commerce Transaction. 2 • Choose a BIN from a BIN range previously assigned to it by Visa • Request a new BIN range assignment for the service 3.D. Volume I—General Rules 71 .c A Visa Electron Issuer must inform its Cardholders that a Visa Electron Card may be used: • At a Merchant Outlet displaying the Visa Brand Mark with the Electron Identifier • At an ATM displaying the Visa Brand Mark or Visa Brand Mark with the Electron Identifier 3.2.E. as specified in all of the following: • Visa International By-Laws • Visa International Operating Regulations • Applicable Regional Operating Regulations 3.4 3. At the option of Visa. 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.4. a variance to this requirement applies in the jurisdictions of the Latin America and Caribbean Region and Visa Europe where Visa Cards bearing the Visa Brand mark that are “Authorization Preferred” and Visa Electron Cards use the same BIN. an Issuer may establish multiple Visa card programs within the same BIN.4.4.4.3.E.3 Participation Requirements A Visa Electron Issuer must issue Visa Electron Cards.E. 1 Effective through 15 May 2010.E.2.E.

5 Card Specifications 3.F.Virtual Account Reference Card design requirements.F.a BIN An Issuer must issue Prepaid Cards using a BIN designated for its Visa Prepaid Programs. The Issuer may either: • Choose a BIN from a BIN range previously assigned to it by Visa • Request a new BIN range assignment for the service 3.F.F.4.F.4.4. and physical Card design requirements for the Visa Brand Mark displayed on the Card.c If using a previously assigned BIN or BIN range. Each program must be issued with a discrete account range within the Prepaid BIN.c 72 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2. using the words “Travelers Cheque/Check” in the product name or claiming that Prepaid products have all the features of Travelers Cheques.F Prepaid Card Issuer Requirements A Prepaid Card Issuer: • May issue Prepaid Cards bearing any Visa-owned Brand Mark Must comply with the following: .4.5 3.b 3.4. Visa Product Brand Standards.4.4.2 3. Volume I—General Rules .1. either in writing or other appropriate means as approved by its Visa Region.4.E. program rules.2 Issuer Terms and Conditions 3.4.1 3.F. 3. processing rules. as specified in the Visa International Operating Regulations.a Issuer Terms and Conditions For Prepaid Cards issued after 1 November 2006.4. if a Reference Card is issued • May not issue Prepaid Cards as Visa Signature or Visa Infinite Cards • Must prevent unauthorized reselling of its Prepaid Cards or accounts 3.E. An Issuer must disclose its obligation for Card balances to the Prepaid Card purchaser. reporting requirements.4. Card Specifications The Visa Brand Mark must not appear on a Visa Electron Card.E.2.F.Chapter 3: Issuer Requirements & Information 3. 3. membership rules. the Issuer must notify Visa of its selected BINs before it issues any Visa Electron Cards. the Issuer responsible for Prepaid Account balances must be identified either on the front or back of the Card.2. and the Visa International Prepaid Card Products Program Guidelines . This includes but is not limited to.The fees. An Issuer must not describe Prepaid programs in any way that could imply that Visa is liable for outstanding balances.4.

verifying. address. By converting the Simple Purchase Prepaid Card to the traditional Card. and official identification number of the purchaser that are linked to the Prepaid Account. address.3.a Simple Purchase Prepaid Card An Issuer that has a program to issue Prepaid Cards. and official identification number of the account owner and linking it to the respective Prepaid Card Account Number.3 3.F.4. an Issuer and its VisaNet Processor must support both: • Partial Authorization Transactions • Authorization reversals SEE ALSO: • VisaNet manuals • Visa International Prepaid Card Products Program Guidelines 3.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.b An Issuer of a Simple Purchase Prepaid Card may convert the Card account to a traditional purchase Prepaid Card by obtaining.F.4. meaning that the Issuer or Cardholder is precluded from processing funding loads to the Prepaid Account after the initial load.4. Volume I—General Rules 73 .F. and retaining the name.F. Partial Authorization Service A Prepaid Card Issuer and its VisaNet Processor may participate in the Partial Authorization service.4.4. the Issuer is no longer subject to the Simple Purchase Prepaid Card restrictions. must ensure the following: • A Prepaid Account established under the program is non–reloadable. an Issuer may process a Credit Transaction Receipt or Transaction Receipt Reversal or Adjustment directly related to a previous Transaction.4 Partial Authorization Service 3. To participate in the service. • The Prepaid Account complies with the maximum load amount specified in the Visa International Prepaid Card Products Program Guidelines • The program is incorporated into the Member’s anti-money laundering and terrorist financing program to monitor for suspicious activity 3.3. However. verifying.3. and retaining the name.F. without obtaining.3 Simple Purchase Prepaid Card 3.F.

1 3.a COMMERCIAL CARD PROGRAM REQUIREMENTS Visa Commercial Card Issuers General Requirements An Issuer: • May issue Visa Commercial Cards only to provide a means of payment for business expenditures • Must not issue a Visa Commercial Card to an individual.or private-sector companies.A.1 General Requirements 3.Chapter 3: Issuer Requirements & Information 3. Visa International Prepaid Card Products Program Guidelines.1. as specified in the Visa International Operating Regulations.S.A.Employees of public.4.4.G Visa Prepaid Load Service Members that optionally participate in the Visa Prepaid Load Service must comply with requirements.5. members of an affinity group or association that requires a means to pay for business expenditures and is represented by a public. and Visa regional guidelines where applicable.Employees or contractors of an organization as part of an employer-sponsored program .A 3.5.G Visa Prepaid Load Service 3.2 3.2.1 3.4.or private-sector company 1 Visa Prepaid Load Service is not available in Visa U. except as follows: .5 3.G.A.5.At the discretion of Visa.4. 74 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A. Volume I—General Rules .G. including sole proprietors and self-employed individuals .5.a Issuer Dispute Resolution A Visa Prepaid Load Service Issuer must use a Fee Collection Transaction to collect disputed Visa Prepaid Load Service amounts when either: • No Clearing Record was received for an authorized Visa Prepaid Load Service Transaction • The amount in the Clearing Record is less than the amount reflected on the Transaction Receipt 3.

A.4.5.2 Certification At least 30 calendar days prior to issuing a Visa Commercial Card.4 Core Feature Requirements 3.3.b If the Issuer is converting an existing Visa Program to a Visa Business Card.d 3.5.A. or Visa Purchasing Card program.2 Certification 3.A. 3. an Issuer may establish multiple Visa Commercial Card programs within the same BIN.5. systems. Effective 5 April 2008. or Visa Purchasing Cards.A.5.A. as specified in Section 3.a Core Feature Requirements A Visa Commercial Card Issuer must provide the core features specified in Table 3-7.3.3.4 3. an Issuer must submit to Visa written certification that its programs.A. a Visa Purchasing Card Issuer choosing to receive enhanced (level 2 and level 3) data from Merchants must either: • Use an enhanced data BIN assigned by Visa from a specified Visa Purchasing Card BIN range • Designate an account range within an enhanced data Visa Purchasing Card BIN 3.5. An Issuer must not use an unused BIN from a previously assigned BIN range without submitting a BIN License Agreement (Exhibit 4A) to Visa.5.5.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Corporate Card.3 BIN Effective 5 April 2008. Visa Corporate Cards. provided that it is used exclusively for Visa Business Cards.A.3.c 3.A.A.5.D.5.a An Issuer may use the same BIN for each of the following Visa Card program combinations: • Silver and gold Visa Business Cards • Silver and gold Visa Corporate Cards 3.5.1. the Issuer may retain its existing BIN range. procedures.A. and services comply with the Visa International Operating Regulations. Volume I—General Rules 75 . 3.

4.5.c A Region may require a Visa Commercial Card Issuer to offer additional core features.5.b A Visa Business Electron Card Issuer1 must: • Offer Visa Electron Program features specified in Section 3. 1 A variance applies in the jurisdiction of the Latin America and Caribbean Region that allows Issuers to issue Visa Corporate Electron Cards and Visa Purchasing Electron Cards." or the Visa Product Brand Standards • Comply with the Global Customer Assistance Services requirements for Visa Electron Cards specified in Table 3-9 • Ensure that the Card contains the Service Code for Visa Electron Cards.E. 76 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. The Issuer must not offer Visa Card program features.4. "Card and Marks Requirements. Volume I—General Rules .Chapter 3: Issuer Requirements & Information Table 3-7: Visa Commercial Card Core Feature Requirements Table 3-7: Visa Commercial Card Core Feature Requirements 3.4. 3.A.A. • Comply with the physical Card design requirements for Visa Electron Cards specified in Chapter 10. requiring Online Authorization Table 3-7: Visa Commercial Card Core Feature Requirements Visa Business Card U Visa Business Electron Card U Visa Corporate Card U U U U U U U U U U U U U U U U U U U Visa Purchasing Card Core Feature ATM Access Central or Individual Billing Centralized Billing Local Currency Billing Service Level Standards Charge Card Limited Corporate Liability Management Information Reporting Flexible Transaction Authorization Individual Memo Statements SEE ALSO: See the Visa Multinational Program Guide for additional core feature recommendations for Cards issued under the Visa Multinational Program.

3. employee.b Publication List.6 Core Feature Descriptions 3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Spending activity processing requirements may be defined by Visa.5.5 Visa Information Management Services An Issuer or an Issuer’s client wishing to participate in any of the Visa Information Management Services must comply with the Visa Information Management Services Terms and Conditions and Visa Information Management Services Terms of Use referenced in Section 1.5.3.Centralized company billing and payment • Local currency billing—An Issuer must have the ability to bill the subscribing company’s Cardholders in the local currency of the country where the company and Cardholder physically reside • Service level standards—An Issuer must comply with the mandated referral and approval rates specified in Table 3-2 and Table 3-3 • Charge Card—An Issuer must have the ability to offer a non-revolving.D. 1 Not applicable to the Vehicle-Specific Fleet Card.Individual Cardholder billing with centralized company payment . and company organization units .A. options. • Flexible Transaction Authorization—An Issuer must have the ability to restrict a purchase based upon a Transaction amount or Merchant Category Code specified by a client • Individual memo statements—An Issuer must have the ability to send a Transaction verification statement to each Cardholder ADDITIONAL INFORMATION: Contact Visa for additional detailed information regarding insurance availability.2. if requested1 • Central or individual billing—An Issuer must offer the following billing options: . Volume I—General Rules 77 .5.5 Visa Information Management Services 3.A.Detailed Visa Corporate Card spending by vendor. pay-in-full option • Limited corporate liability—An Issuer must be capable of providing insurance coverage to the subscribing company (where available) in the event of Visa Corporate or Visa Purchasing Card misuse by employees.A.Individual Cardholder billing with individual payment .5.6 Core Feature Descriptions A description of the core features specified in Table 3-7 is provided below. • Management information reporting—An Issuer must provide management information reports on Card usage to the subscribing company as follows: .Detailed Visa Purchasing Card spending activity necessary to administer a Visa Purchasing Card program. • ATM access—An Issuer must have the ability to offer a PIN to allow ATM Cash Disbursements.A.1. and features.

b 78 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Visa Purchasing Cards .C. legal assistance.7 Core Services 3. A variance to this requirement applies in the jurisdiction of Visa Europe.C.C. billing.1.C V Distribution Program Issuers The V Distribution Program Card is a service enhancement to Visa Purchasing or Visa Business Card products. 2.A.A. 3.C. and reporting. medical assistance.1 3.7 Core Services A Visa Commercial Card Issuer must provide to its Cardholders all of the core services specified in Table 3-8.5. and cash advance services2 Free 24-hour telephone number to obtain emergency services (Issuer must communicate the telephone number to the Cardholder at least once each year) Visa Business Card1 U U U U Visa Corporate Card U U U U Visa Purchasing Card U Not applicable Not applicable U 1. and emergency services2 Legal referral. as specified in Table 3-9 Medical referral. A V Distribution Program Issuer must: • Be certified to issue either: .5. 3.1 General Requirements 3.1.a General Requirements An Issuer participating in the V Distribution Program must provide payment services to a V Distribution Program purchasing goods and services from a V Distribution Program Distributor. Volume I—General Rules .5. Table 3-8: Visa Commercial Card Mandatory Core Services Mandatory Core Services Customer support services.5.5.5. Visa Business Electron Cards must comply with the Global Customer Assistance Services for Visa Electron Cards specified in Table 3-9.Visa Business Card • Be registered with Visa • Be capable of processing Authorization Requests.5.Chapter 3: Issuer Requirements & Information 3. as specified by Visa 3.

5.2 BIN Effective 5 April 2008. as specified in Chapter 8.3 3.a Fees and Dispute Resolution A V Distribution Program Issuer must comply with Visa Commercial Card standards for fees and dispute resolution.3 Issuer Liability An Issuer of Fleet Service-enhanced Visa Commercial Cards must assume any incremental risk arising from issuing Cards in accordance with the Visa Product Brand Standards for Cards bearing the Visa Brand Mark.2 Reporting Requirements An Issuer of Fleet Service-enhanced Visa Commercial Cards must be capable of generating reports containing enhanced data when provided by the Acquirer.D.C.3.3. "Fees. an Issuer participating in the V Distribution Program must do one of the following: • Designate a separate BIN • Use an existing BIN within a Visa Business Card or Visa Purchasing Card BIN range • Use an account range within an existing Visa Business Card or Visa Purchasing Card BIN SEE ALSO: Section 3.2 BIN 3.C. Visa Commercial Card Interchange fees apply to the V Distribution Program.5. 3.5.C.5.b 3. the Compliance right for “unauthorized signature.3.D 3.5. Visa recommends using a unique BIN range assigned by Visa. but not limited to.C." 3. including.5.3 Issuer Liability 3.D.D.1.5.D.1 Fleet Service-Enhanced Visa Commercial Cards General Requirements A Vehicle-Specific Fleet Card must: • Be limited to purchases of fuel and vehicle maintenance • Be assigned to a vehicle rather than an individual ADDITIONAL INFORMATION: For Issuers of Fleet Service-enhanced Visa Commercial Cards. Volume I—General Rules 79 .” 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in the Visa International Operating Regulations.5.D 3.5.C. 3.5.

3.5.5.E 3. Table 3-9.E.A.E. 3.5.6 Fees Visa Commercial Card Interchange fees apply to the Visa Meetings Card.5.11.A.Chapter 3: Issuer Requirements & Information 3. 3. 3.1 Visa Meetings Card General Requirements Effective 15 April 2008.E.2 Core Features A Visa Meetings Card Issuer must offer all of the core features described in Section 3.3 Core Services A Visa Meetings Card Issuer must offer the core services described for a Visa Corporate Card in Section 3.5.5 BIN A Visa Meetings Card Issuer must assign either: • A specific Visa Corporate Card Visa Purchasing CardBIN • An account range within an existing Visa Corporate Card or Visa Purchasing Card BIN 3.B." 80 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5. Volume I—General Rules .E. as specified in Chapter 8.5. the Visa Product Brand Standards. except for billing.E. "Fees. where only centralized company billing and payment may be offered.7. a Visa Meetings Card Issuer that issues a Visa Meetings Card must comply with this section and the requirements specified in Chapter 10. Table 3-8.5.5.5.E.4 Customer Support Services A Visa Meetings Card Issuer must offer the customer support services described for a Visa Corporate Card in Section 3.6 Fees 3. "Card and Marks Requirements".5.E Visa Meetings Card 3. and the Visa Meetings Card Implementation Guide.E.6.

if using a BIN assigned by Visa • By the International Organization for Standardization 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in Chapter 1.Visa Global ATM Member Guide .6.B Account Number Specifications 3.1.B Account Number Specifications The Account Number format for a Proprietary Card bearing the Plus Symbol must comply with the Account Number standards specified either: • In Section 3. Volume I—General Rules 81 . if applicable.Magnetic Stripe encoding specifications in the Payment Technology Standards Manual • Provide Authorization service 24 hours a day. To become an Issuer of Cards bearing the Plus Symbol.6.A CARDS BEARING THE PLUS SYMBOL Participation Requirements Issuer participation in the Plus Program is optional.3. may grant a variance to this section to Issuers located within its Visa Region. "General Regulations" or the Visa Product Brand Standards • Comply with all of the following: .6.6 3. 3.E.Issuer requirements specified in Section 3.6 CARDS BEARING THE PLUS SYMBOL 3. 7 days a week Visa or the exclusive Plus Program sublicensee.10 .2 and Section 3. an Issuer must do all of the following: • Obtain a license to use the Plus Program Marks and comply with rules for using the Plus Symbol.

Chapter 3: Issuer Requirements & Information 3.7 ORIGINAL CREDIT 3.7.B.4 Original Credit Dispute Resolution

3.7
3.7.A

ORIGINAL CREDIT
General Requirements
An Issuer in a Visa Region that participates in Original Credit processing must accept an Original Credit. If prohibited by local law, the Issuer must submit a written request to Visa to block incoming Original Credit processing. An Issuer may: • Initiate an Original Credit as an Originating Member • Receive an Original Credit as a Recipient Member
SEE ALSO: • Section 2.3.D, Section 4.11, Section 4.13.M, Section 5.4.B, Section 8.3.C, Section 8.5 • Original Credits Member Requirements manual • Payment Card Industry (PCI) Data Standard

3.7.B

Recipient Member Requirements
A Recipient Member must comply with all Visa requirements, as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.

3.7.B.1

Posting Requirements Effective 2 January 2008, a Recipient Member must post an Original Credit to the Visa Account Number within 2 business days of receiving the Clearing Transaction or it must charge back the Original Credit to the Originating Member.

3.7.B.2

Sender Data Requirements When receiving and managing sender data for an Original Credit money transfer, a Recipient Member must comply with the Payment Card Industry (PCI) Data Security Standard.

3.7.B.3

Deposit-Only Account Number A Recipient Member must: • Notify Visa that a BIN or account range is designated for Deposit-Only Account Numbers • Ensure that a Deposit-Only Account Number is not used for any purpose other than Original Credit processing • List a compromised Deposit-Only Account Number on the Exception File and, optionally, in the Card Recovery Bulletin

3.7.B.4

Original Credit Dispute Resolution All Chargeback reason codes are valid for an Original Credit if applicable Chargeback conditions are met. For Chargebacks applicable to an Original Credit money transfer, see Table 1-17, Volume II—Dispute Resolution Rules, Section 1.4.D.3.d.

82

15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules

3.7.B.5 Original Credit Pre-Settlement and Clearing Messages

3.8.B.3 BIN

3.7.B.5

Original Credit Pre-Settlement and Clearing Messages A Recipient Member may choose to accept and act on a pre-Settlement message.

3.7.B.5.a

VisaNet will respond on behalf of a Recipient Member that accepts an Original Credit pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame. VisaNet will respond on behalf of a Recipient Member that does not accept an Original Credit pre-Settlement message by sending either: • An Approval Response, if no exception occurs • A Decline Response, if an exception occurs, including one where the Recipient Member is prohibited from accepting an Original Credit

3.7.B.5.b

3.8

VIRTUAL ACCOUNTS
Visa must review and approve new Virtual Account programs.

3.8.A

General Requirements
A Virtual Account must: • Be established as a Visa consumer or commercial credit or debit account or Prepaid Account, unless otherwise indicated by the Virtual Account Issuer • Comply with electronic commerce payment authentication requirements established by Visa, as specified in Section 3.3.D

3.8.B
3.8.B.1

Issuer Requirements
Initial Notification and Verification Prior to activating a Virtual Account, an Issuer must both: • Inform a Virtual Account Holder of program details covering the use of a Virtual Account • Verify Virtual Account information, including name, Account Number, and account expiration date, with the Virtual Account Holder

3.8.B.2

Issuer Compliance An Issuer must comply with all of the following: • Provide Lost/Stolen Card Reporting Service, as specified in Section 3.11.C • Communicate the expiration date to the Virtual Account Holder if it does not appear on the Reference Card • Comply with Reference Card design requirements, if a Reference Card is provided, as specified in Section 10.15.E

3.8.B.3

BIN Effective 5 April 2008, an Issuer may establish multiple Visa card programs or Virtual Account programs within the same BIN, as specified in Section 3.1.D.
15 November 2008 **VISA PUBLIC** Visa International Operating Regulations, Volume I—General Rules 83

Chapter 3: Issuer Requirements & Information 3.9 VISA TRAVELMONEY ISSUERS 3.9.A.3 Transaction Processing

3.9

VISA TRAVELMONEY ISSUERS
This section applies to Issuers of Visa TravelMoney Cards.
SEE ALSO: Visa TravelMoney Product Guide

3.9.A
3.9.A.1

General Requirements
Overview The Visa TravelMoney Program provides a Prepaid Card used for: • ATM Cash Disbursements • Point-of-Transaction purchases, if the Visa Brand Mark or Visa Brand Mark with the Electron Identifier appears on the Prepaid Visa TravelMoney Card

3.9.A.1.a

Issuer participation in the Visa TravelMoney Program is optional. To become an Issuer of Visa TravelMoney Cards, an Issuer must do all of the following: • Comply with requirements specified in the Visa TravelMoney Product Guide

3.9.A.1.b

An Issuer may issue Visa TravelMoney Cards for values in one or more currencies. BIN Transaction Processing If a Visa TravelMoney Card bears the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier and is used at a Point-of-Transaction Terminal, the Point-ofTransaction rules and fees for the Visa Mark displayed on the Card apply. An Issuer may choose to provide customer support services either through: • The Visa International Service Center • Other service providers Each Issuer that uses the Visa International Service Center must make available to its Visa TravelMoney Cardholders the Visa International Service Center toll-free 24hour telephone number specified in the Visa TravelMoney Procedures Manual to obtain customer and emergency services.

3.9.A.2 3.9.A.3
3.9.A.3.c

3.9.A.3.d

3.9.A.3.e

An Issuer of Visa TravelMoney Cards must inform its Cardholders that a Visa TravelMoney Card may be used at a Visa/Plus ATM location.

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3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS

3.10.A.5 Custom Payment Service/ATM Program

3.10 VISA GLOBAL ATM PROGRAM REQUIREMENTS
3.10.A Participation Requirements
Issuer participation in the Visa Global ATM Program is optional. Before participating in the Visa Global ATM Program, an Issuer must both: • Successfully complete certification specified in the Visa Global ATM Member Guide • Comply with the “Issuer Participation Requirements” specified in the Visa Global ATM Member Guide 3.10.A.2
3.10.A.2.a

Balance Inquiry Service An Issuer may participate in the Balance Inquiry Service. To participate in the Balance Inquiry Service, an Issuer must both: • Obtain certification from Visa • Support Balance Inquiries as separate, non-financial transactions An Issuer may additionally provide balance information as part of an ATM Cash Disbursement.

3.10.A.2.b

An Issuer must pay the ATM Acquirer a fee for each Balance Inquiry, as specified in Chapter 8, "Fees." If the Issuer does not participate in the Balance Inquiry Service, the inquiry will be declined and a decline fee will be assessed to the Issuer, as specified in Chapter 8, "Fees." An Issuer must provide the Balance Inquiry Service to Cardholders if it offers balance inquiry services through a network other than its proprietary network. Cash Disbursement Fees An Issuer must pay a Cash Disbursement Fee to the Acquirer performing a Cash Disbursement, as specified in Chapter 8, "Fees."

3.10.A.2.c

3.10.A.4

3.10.A.5

Custom Payment Service/ATM Program Custom Payment Service/ATM is available as an Issuer option. An Issuer that chooses to participate must do all of the following: • Successfully complete Issuer certification, as specified in the Visa Global ATM Member Guide • Receive and return the ATM Transaction Identifier in each Transaction • Receive the terminal ID code, ATM owner, and ATM location data in each Transaction Record • Include the ATM Transaction Identifier in all Chargebacks

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Chapter 3: Issuer Requirements & Information 3.11 CUSTOMER SUPPORT SERVICES 3.11.B Global Customer Assistance Services

3.11 CUSTOMER SUPPORT SERVICES
3.11.A Issuer Requirements for Recurring Transactions
An Issuer must include the data transmitted in the Clearing Record on the Cardholder billing statement that both: • Identifies the Recurring Services Merchant • Enables the Cardholder to contact the Merchant This data may include, but is not limited to: • Merchant name • Merchant city • Merchant state/province • Merchant country • Merchant telephone number

3.11.B

Global Customer Assistance Services
The Global Customer Assistance Services provide emergency assistance to Cardholders. Services include the: • Lost/Stolen Card Reporting Service • Cardholder Inquiry Service • Emergency Cash Service • Emergency Card Replacement Service • Emergency Payment Authorization Service
SEE ALSO: The Global Customer Assistance Services Member Guide for requirements and procedures.

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Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product

3.11.C Lost/Stolen Card Reporting Service

Table 3-9 specifies requirements for Global Customer Assistance Services participation by product.1 Table 3-9: Global Customer Assistance Services Eligibility Requirements by Product
Lost/Stolen Card Reporting Service Required Required Regional option Regional option Required Required Required Emergency Cash Service Optional Required1 Regional option Regional option Required Optional Regional option Emergency Card Replacement Service Optional Required1 Regional option Regional option Required Required Regional option Emergency Payment Authorization Service Not applicable Not applicable Regional option Regional option Not applicable Not applicable Not applicable Cardholder Inquiry Service Required Required Regional option Regional option Required Required Required

Product

Visa Classic Visa Gold/Premier Visa Signature Visa Infinite Visa Business and Visa Corporate Visa Purchasing Visa Electron Card and Visa Business Electron Card Virtual Account Visa TravelMoney

Required Required

Prohibited Optional

Prohibited Required

Not applicable Not applicable

Regional option Required

1. A variance to this requirement applies in the jurisdiction of the U.S.A. Region.

3.11.C

Lost/Stolen Card Reporting Service
A Member participating in the Lost/Stolen Card Reporting Service must, on behalf of the Issuer, both: • Accept a report of a lost or stolen product from a Cardholder or his designated representative • Notify the Issuer
SEE ALSO: The Lost/Stolen Card Reporting Service is used to reduce fraud by blocking use of a Visa product that has been reported to the Visa International Service Center or an Issuer as lost or stolen. For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.

1

Global Customer Assistance Services do not apply to Proprietary Cards bearing the Plus Symbol.

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Chapter 3: Issuer Requirements & Information 3.11.D Emergency Cash Service and Emergency Card Replacement Service Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

3.11.D
3.11.D.1

Emergency Cash Service and Emergency Card Replacement Service
Overview A Member must, upon Cardholder request, provide an Emergency Cash Disbursement or an Emergency Replacement Card itself or through either: • An agent • The Visa International Service Center
SEE ALSO: For detailed requirements and procedures, see the Global Customer Assistance Services Member Guide.

3.11.D.2
3.11.D.2.a

Issuer Responsibilities An Issuer must authorize an Emergency Cash Disbursement or an Emergency Replacement Card to an Eligible Cardholder for all Visa products, as specified in the Global Customer Assistance Services Member Guide. If the Issuer chooses to provide these services through Global Customer Assistance Services, the Issuer must comply with the Global Customer Services Member Guide. If an Issuer chooses to provide the Emergency Cash Disbursement or an Emergency Replacement Card, directly or through an agent, it must deliver the cash or Card to the Eligible Cardholder within the time frames specified in Table 3-10.

3.11.D.2.b

Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders
Product Visa Gold/Premier Visa Signature Visa Infinite Participating Visa Classic Visa Business and Visa Corporate Participating Visa Purchasing Visa Electron Card Within Visa U.S.A. and Visa Canada Within 24 hours1 Regional Option Regional Option Within 1 business day1 Within 24 hours Within 24 hours Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 1 business day Outside Visa U.S.A. and Visa Canada Within 1 business day Regional Option Regional Option Within 3 business days Within 1 business day Within 1 business day Emergency cash: Regional option Emergency Replacement Cards: Regional option Within 3 business days

Visa TravelMoney

1. A variance to this requirement applies in the jurisdiction of the U.S.A. Region.

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Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

Table 3-10: Time Frames for Delivery of Emergency Cash and Replacement Cards to Eligible Cardholders

3.11.D.2.c

If an Issuer participates in the Emergency Cash Service or the Emergency Card Replacement Service, as specified in Section 3.11, it must: • At least 30 calendar days prior to participation in the Emergency Cash Service or the Emergency Card Replacement Service: - Submit a completed Global Customer Assistance Services (GCAS) Card Issuer Information Form (Exhibit 4G) to its Regional Office - Submit a completed Emergency Service Location Form VISA 911 (Exhibit 4J) to its Regional Office for each of its Emergency Service Locations - Submit a completed Stand-In Emergency Services Processing Form (Exhibit 4I), providing as least 3 Stand-In Processing Accounts by BIN for each participating Card product type that has been activated in the Issuer’s Authorization system • Designate one or more Emergency Service Locations where an Eligible Cardholder may obtain an Emergency Cash Disbursement or an Emergency Replacement Card. An Emergency Service Location must be an office of the Issuer. • Provide its Cardholders with either the: - Visa International Service Center telephone numbers - Issuer’s own emergency services telephone number • Notify the Visa Regional Office within 30 calendar days of any changes to an Emergency Service Location, as specified in the Global Customer Assistance Services Member Guide • Activate a new Account Number in its Authorization system. With Issuer approval, the Visa International Service Center may waive this requirement to meet cash delivery standards.

3.11.D.2.d

A Disbursing Member may collect a handling fee from the Issuer for providing the following emergency services to Eligible Cardholders, as specified in Chapter 8, "Fees": • Emergency Cash Disbursement • Emergency Replacement Card

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a new Account Number that has been activated in the Issuer’s Authorization system • Provide the Regional Office with: .D.Any changes that would affect the issuance of an Emergency Replacement Card (e.D. 7 days a week • Approve or deny a request from the Visa International Service Center or an Eligible Cardholder within 2 hours of notification (not applicable to Visa Infinite Card) and provide: .4 3.D.4 Emergency Service Location Responsibilities 3. and a decision to approve or deny the request during the initial telephone contact from the Visa International Service Center.Chapter 3: Issuer Requirements & Information 3.11. if required 3.3.3 3.For an Emergency Cash Disbursement.11.11.D.a 3.4.. and as specified in the Global Customer Assistance Services Member Guide • Notify the Visa International Service Center (within 3 calendar days) after the Cardholder has picked up the Emergency Cash Disbursement or Emergency Replacement Card 3.11.D.3.11. Volume I—General Rules .D.g.D. a unique Authorization Code .3 Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities 3.For an Emergency Replacement Card.b If an Issuer participates in the Emergency Card Replacement Service.Verification data (e.D.4.a Emergency Cash Service and Emergency Card Replacement Service Contact Responsibilities An Emergency Card Replacement Service contact must: • Be available to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card 24 hours a day. telephone numbers) . Issuer contacts..11.11.D and the Security Validation Requirements for Card Vendors manual • Immediately notify the Visa International Service Center if it discovers that a Card is missing 90 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b If a Visa Region requires 24-hour Visa Infinite Card Emergency Cash Service.Correct spelling of the Cardholder’s name . as specified in Section 3. Cardholder’s mother’s maiden name.12.g. previous address). the Emergency Cash Service contact must provide all needed information. it must: • Meet all Card security standards specified in the Visa Product Brand Standards • Replace a Stand-In Processing Account within 1 business day when notified by the Visa International Service Center that it has been used for an Emergency Replacement Card • Maintain its Emergency Replacement Cards in a secure manner. Emergency Service Location Responsibilities An Emergency Service Location must: • Be available during normal business hours to respond to a request for an Emergency Cash Disbursement or an Emergency Replacement Card.11. as instructed by the Visa International Service Center.

F.11.E.E Visa Infinite Card Emergency Payment Authorization Service 3. the Member location must both: • Verify the identity of the purchaser • Provide a refund of up to US $X.3. or local currency equivalent.11.11.2. 3.11.F Travelers Cheque Global Refund Service An Issuer must provide an Emergency Cash Refund to a Cheque purchaser upon Authorization from the Global Refund Service.2 Chargeback Limitations An Issuer that has granted an emergency payment Authorization may not exercise the following Chargeback reason codes. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Global Refund Service Responsibilities The Global Refund Service will contact a Member in advance to arrange for the Emergency Cheque Refund.F. contact the Merchant to verify the circumstances.1 Member Responsibilities When the Global Refund Service authorizes a Member to make an Emergency Cash Disbursement refund to a Cheque purchaser.11.2 3.1 Visa Infinite Card Emergency Payment Authorization Service Issuer Responsibilities A Visa Infinite Card Issuer must: • Be available to respond to a request from the Emergency Payment Authorization Service 24 hours a day.F.F.E. and complete the Transaction 3. in the form of a Manual Cash Disbursement 3. explain the service. 7 days a week • Provide all needed information. and a decision to approve or deny the request during the initial telephone contact with the Visa International Service Center • Provide the Merchant. Volume I—General Rules 91 .11. as listed in Table 3-12.11.11. Table 3-12: Prohibited Emergency Payment Authorization Chargeback Reason Codes Reason Code 70 72 81 83 Reason Code Title Card Recovery Bulletin or Exception File No Authorization Fraud—Card-Present Environment Fraud—Card-Absent Environment 3.2 Global Refund Service Responsibilities 3.11. with a unique Authorization Code • If providing the service directly to the Cardholder.E 3. or Global Customer Assistance Service.

11.b The Global Refund Service will provide the Emergency Refund Location with all of the following information: • Account Number • Purchaser name • Refund Claim Number • Cash Disbursement amount in local currency • Authorization Code 3.3 3. Volume I—General Rules .Chapter 3: Issuer Requirements & Information 3.F.b 3.Authorization Code provided by the Global Refund Service .2. plus US $25 or local currency equivalent.d 92 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11. an Emergency Refund Location must verify the identity of the Cheque purchaser by comparing the Refund Claim Number provided by the Global Refund Service to the one given by the Cheque purchaser.3.11.Account Number .Purchaser name . for the refund handling fee .F.3 Emergency Refund Location Responsibilities 3.3.Cheque purchaser’s signature in the space designated for the Cardholder’s signature • Process the Emergency Cash Disbursement in the same manner as a Manual Cash Disbursement both: . the Emergency Refund Location must contact the Global Refund Service for instructions (see the Visa Interchange Directory).F are met. unless required by applicable law 3.11.At face value .F. Visa guarantees reimbursement of the Manual Cash Disbursement amount to the Emergency Refund Center if the requirements in Section 3.Words “Emergency TC Refund” in the space designated for the Cardholder’s street address . 3.F.3 Emergency Refund Location Responsibilities 3.With no fees or charges to the Cheque purchaser.Refund Claim Number in the space designated for the Cardholder’s identification . the Emergency Refund Location must both: • Complete the 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) with the: .F.Date .c If the Refund Claim Numbers do not match.11.11.F.3.F.11. If the Refund Claim Numbers match.a Emergency Refund Location Responsibilities When making an Emergency Cash Disbursement.Imprint of the Member’s identification .11.11.3.Amount of the Emergency Cash Disbursement.F.

11. or directly with a manufacturer for the production of Visa Cards or Visa Electron Cards.12.Visa Card Personalization Agreement • Immediately notify Visa if the Approved Manufacturer or Third-Party Personalizer cannot complete its responsibilities 3. Issuer Contract with a Card Manufacturer An Issuer may contract through another Member. 3.12.12.1 3. a third-party.2 Visa TravelMoney Cards An Issuer of Visa TravelMoney Cards: • Must provide Customer assistance services • May provide forgotten PIN assistance 3.11.2 Issuer Contract with a Card Manufacturer 3.G Additional Services 3.12 CARD MANUFACTURE AND DELIVERY 3.A.A 3.Security Validation Requirements for Card Vendors . 3.G 3.G.1.12.G.3.b Section 1. Volume I—General Rules 93 .12.The Visa Product Brand Standards • Use a Visa-approved Third-Party Personalizer to personalize Visa Cards or Visa Electron Cards • Ensure that the Visa-approved Third-Party Personalizer complies with both the: .1.15 defines a Member’s responsibilities if the Member uses an agent to perform services governed by the Visa International Operating Regulations.1 Additional Services Collision/Loss Damage Insurance A Visa Card or Visa Electron Card Issuer may provide Collision/Loss Damage Insurance.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.A.12.11.a Card Manufacturer and Third-Party Personalizer Certification Issuer Standards for Approved Manufacturers and Third-Party Personalizers An Issuer must comply with all of the following: • Use an Approved Manufacturer to manufacture or print Visa Cards or Visa Electron Cards • Ensure that the Approved Manufacturer complies with both: .11.Logical Security Validation Requirements for Card Personalization Vendors .A.A.

A.A. 3.3.13.A. Volume I—General Rules .3.13.A.13.a Agent Registration Requirements If an Issuer uses an agent to obtain Cards from an Approved Manufacturer or to emboss or encode Cards. 3. the Issuer must register the agent with Visa to ensure basic security and accountability.A.b A registered agent is an agent that has been either reviewed or certified using standards established by Visa. but no later than: • 90 calendar days from the Transaction Date • 30 calendar days following the receipt of the Cardholder’s dispute notification.13.4 94 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b An Issuer must report Fraud Activity as detailed in the Fraud Reporting System User’s Guide.a Performance Criteria An Issuer must report Fraud Activity upon detection.2 and Section 3.A.13.13.13. the Member is subject to both: • An onsite audit by Visa staff at the Member’s expense • Penalties.A.Chapter 3: Issuer Requirements & Information 3. ADDITIONAL INFORMATION: A list of registered brokers.4 Non-Compliance 3.3 Agent Registration Requirements 3.13 RISK MANAGEMENT 3.3.A.3.A.3. and encoders is available from Visa upon request. as specified in Table 1-7 3.13.3 3.A.12. if the notification is not received within the 90 calendar-day period 3. At least 90% of rejected Fraud Activity must be resubmitted and accepted into the Fraud Reporting System.A 3.A.A. Non-Compliance If a Member does not comply with Section 3.13.3 3.12.13. as specified in this section and the following: • Security Validation Requirements for Card Vendors • Logical Security Validation Requirements for Card Personalization Vendors • Visa Card Personalization Agreement 3. embossers.1 Fraud Activity Reporting Overview An Issuer must comply with the Fraud Activity reporting requirements specified in the Fraud Reporting System User’s Guide.12.12.2 Fraud Activity Reporting An Issuer must report Fraud Activity to Visa through VisaNet when either a: • Fraudulent User has obtained the Card or Account Number • Card was obtained through misrepresentation of identification or financial status 3.A.

14 RECOVERED CARDS 3.C Arrests After careful investigation. an Issuer may request that the appropriate authorities arrest the holder of a Visa Card or Visa Electron Card for illegal use.5 Penalties If Visa determines that a Member is not in compliance for a given quarter.B Security Staff Responsibilities An Issuer must have a qualified fraud control and Card security officer and staff that are primarily responsible for all areas of security for Visa Cards and Visa Electron Cards. SEE ALSO: Section 2.D 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. printing.13. both: • Penalties will be assessed. If an arrest is made at the request of an Issuer. The security staff must do all of the following: • Investigate all fraudulent use of the Issuer’s Visa Cards or Visa Electron Cards • Plan and supervise the manufacturing.A.A. the Issuer must prosecute the individual and assume all financial liability.3.5 Penalties 3. as specified in Table 1-7 • The Member will be monitored and evaluated for the following 8 quarters 3.13. and mailing of the Issuer’s Visa Cards or Visa Electron Cards • Plan and supervise the physical protection of the Issuer’s Center and buildings • Participate in Center employee background investigations 3.14 RECOVERED CARDS An Issuer must pay a reward for a recovered Visa Card or Visa Electron Card and reimburse the Acquirer for handling the recovered Card.1. encoding. embossing.13. Volume I—General Rules 95 . 3.13.

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1 Financial Responsibility An Acquirer must determine that a prospective Merchant is financially responsible and that there is no significant derogatory background information about any of its principals. The Acquirer may obtain this information through the following: • Credit reports • Personal and business financial statements • Income tax returns • Other information lawfully available to the Acquirer 4. Volume I—General Rules 97 . an Acquirer must comply with this section to determine that the prospective Merchant is financially responsible and ensure that the Merchant will comply with the substance of the Visa International Operating Regulations as well as applicable law.1.2 Merchant Inspection An Acquirer must conduct a physical inspection of the business premises of a prospective Merchant.A. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4 4.1. 4. For Mail/Phone Order and Electronic Commerce Merchants.A Acquirer Requirements & Information ACQUIRER-MERCHANT CONTRACT REQUIREMENTS Merchant Qualification Standards Prior to entering into a Merchant Agreement. the Acquirer must also obtain a detailed business description.1.A.1 4.

3 • Section 1.b A Merchant must have a separate Merchant Agreement with its Acquirer to accept Visa Cards or Visa Electron Cards unless it is already a Visa Merchant with Electronic Capability.Perform its obligations under the Merchant Agreement in compliance with applicable laws . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.S. 4. and an Acquirer must not knowingly accept from a Merchant.B.A.Chapter 4: Acquirer Requirements & Information 4. any Transaction that is illegal or that the Merchant should have known was illegal. A variance to this requirement applies in the jurisdiction of the U.B.a An Acquirer contracting with a Merchant to accept Cards must ensure that the Merchant meets the standards specified in Table 4-1.Comply with the Visa International Operating Regulations regarding use of Visa-Owned Marks • Ensure that its Merchant complies with Section 4.B 4.1 General Requirements Merchant Agreement An Acquirer must: • Have a Merchant Agreement with each of its Merchants • Include language in the Merchant Agreement that obligates its Merchant to: .1. "Payment Acceptance" • Ensure that required acceptance requirement provisions are included in its Merchant Agreement or as a separate addendum • Only accept Transaction Receipts from a Merchant with which it has a valid Merchant Agreement SEE ALSO: • Section 1.1.5. Merchant Standards Cards Accepted by Merchant Visa Cards1 Electronic Capability Optional Cash-Back For Domestic Transactions only.B.1 and Chapter 5.1.1. Volume I—General Rules 4. at the option of a Visa Regional Office Table 4-1: Symbols Displayed at Merchant Visa Brand Mark Visa Brand Mark with the Electron Identifier Visa Electron Cards Required 1.1.c 98 .1.1. A Merchant Agreement must specify that a Merchant must not knowingly submit. for submission into the Visa payment system.B.A 4. at the option of a Visa Regional Office For Domestic Transactions only. Region.1.1.B General Requirements Table 4-1: Merchant Standards 4.

Deposits from selected government-owned tourist establishments in the People’s Republic of China.1.1.4. 4.f 4.10.1.b 1 A bilateral agreement exists between Visa Canada and Visa U. Volume I—General Rules 99 .E • Merchant Outlet is a military base.One where the Acquirer has a Branch • Merchant is an International Airline and the Acquirer maintains the relationship.1. as specified in Section 4.1. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Restrictions on Cross-Border Merchant Contracting 4. not the country of the IPSP. The right of Visa to limit or terminate a Member’s agreement with a Merchant must be specified in each Merchant agreement.C 4.C. 4. and the country or territory is either: .L.a Additional Provisions for Merchants Restrictions on Cross-Border Merchant Contracting An Acquirer must only contract with a Merchant Outlet within its Country of Domicile.13.1.d An Acquirer may be subject to corrective actions or fines.B. An Acquirer must not contract with a Merchant Outlet that is outside its Country of Domicile1. as specified in the Visa International By-Laws Section 2.Not any other Principal’s Country of Domicile . and authorize the Bank of China to accept.1.C. The country of the Sponsored Merchant. Refer to the appropriate Regional Operating Regulations. agent. as specified in Section 4.C.6 if its Merchant Outlet.B.1.1.S. Visa considers these Merchant Outlets to be within the Member’s Country and Region of Domicile. as specified in Section 1.B.1.1.1.e 4. Variance for the Bank of China An Acquirer may contract with.1.B.1.1.2 Revocation of Merchant Privileges Visa may fine an Acquirer that enters into a Merchant Agreement with a Merchant or known principals of a Merchant that Visa has prohibited from participating in the Visa or Visa Electron Program. for Mail/Phone Order Merchants. subject to compliance with both: • All trademark licensing requirements • All other requirements of the Visa International By-Laws and Visa International Operating Regulations 4. unless the: • Visa Region with jurisdiction over the Merchant Outlet has approved this arrangement.2 Revocation of Merchant Privileges 4.C. embassy. determines the Acquirer’s jurisdiction.1.1 4.A. or consulate on foreign territory. or Internet Payment Service Provider (IPSP) processes illegal Transactions. The currency used to complete the Transaction must be disclosed on the Transaction Receipt.B.

either as part of the Merchant Agreement or as a separate contract. available upon request from the Acquirer’s Regional Office.1.C.C. the operational plan must meet the requirements specified in the In-Transit Business Plan—Basic Checklist.Chapter 4: Acquirer Requirements & Information 4.2 Hotels and Cruise Lines 4.C. A Hotel or Cruise Line must hold a valid contract with an Acquirer for each Visa Hotel and Cruise Line Service in which it participates.1.1. an Acquirer must both: • Submit a detailed written operational plan to Visa.b In addition to the Unattended Acceptance Terminal requirements specified in Section 4. At a minimum. the operational plan must include the following information: • Type of service provided • Type of In-Transit Terminal used • Process for obtaining Authorization • Criteria and processes intended for risk management 4.C.3.C.4 for In-Transit Service transaction processing 100 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.c An Acquirer entering into a Merchant Agreement with an In-Transit Service Gambling Merchant must ensure the following: • Interchange Reimbursement Fees received from each Issuer as a result of a credit processed for Cardholder winnings are identified on a daily basis • A funds disbursement is processed daily to each Issuer (using reason code 0240) for twice the amount of the Interchange Reimbursement Fee received from the Issuer of the original Account Number on the original Transaction • The descriptor used in the funds disbursement is “In-Transit Gambling Reimbursement” SEE ALSO: Section 5.3 4.2 Hotels and Cruise Lines If requested.3.1.E.4.1.1. • Receive Visa approval for each Merchant providing In-Transit Services 4. an Acquirer must provide its Hotel or Cruise Line with any of the Visa Hotel and Cruise Line Services.3 In-Transit Service Merchants 4.a In-Transit Service Merchants Prior to entering into a Merchant Agreement.C. SEE ALSO: Section 5.C. Volume I—General Rules .1.3.4 4.

C.C.4.a Electronic Commerce Merchants An Acquirer must ensure that its Merchant Agreement requires an Electronic Commerce Merchant to display the following on the Merchant’s Website: • Consumer data privacy policy • Security capabilities and policy for transmission of payment card details • The address of its Permanent Establishment 4.4.C. or Sponsored Merchant that displays a Visa-Owned Mark on its Website does not accept Cards for the purchase or trade of child pornography • Terminate a Merchant.C. or Sponsored Merchant within 7 calendar days of Notification from Visa if the Merchant is identified as engaging in the purchase or trade of child pornography 4.5.1. "Payment Acceptance.6 Online Gambling Merchants An Acquirer must ensure that: • An Online Gambling Merchant has a valid license or other appropriate authority to operate its Website under the local law of its Country of Domicile • A Transaction completed by an Online Gambling Merchant is identified with both: .C.6 Online Gambling Merchants 4.b An Acquirer must provide Visa with documentation from an independent legal source that both: • Specifies the type of gambling provided by its In-Transit Service Gambling Merchant • Certifies the Merchant is not in violation of local or national laws regarding in-transit gambling.C.4.The Quasi-Cash/Online Gambling Transaction indicator in the Authorization and Clearing messages • An Online Gambling Merchant Website complies with the Website requirements specified in Section 5. Internet Payment Service Provider (IPSP).1. the operational plan for an In-Transit Service Gambling Merchant must include the following information: • Rules of play • Odds of winning • Pay-out ratios 4.5. even when gambling services are not the Merchant’s primary business .C. IPSP.C." are included in its Merchant Agreement or as a separate addendum 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.1.5 4.1.b An Acquirer must both: • Ensure that a Merchant.3.4 4.1.4.C. 4.1.Merchant Category Code 7995.1.1.1.C.1.a In-Transit Service Gambling Merchants In addition to the requirements specified in Section 4.4 In-Transit Service Gambling Merchants 4.E and Section 4. Volume I—General Rules 101 .C.2 • The provisions specified in Chapter 5.

3 Internet Payment Service Provider Agreement Requirements An Acquirer must ensure that its IPSP Agreement includes all the following: • A requirement that the contract between an IPSP and a Sponsored Merchant contains the Merchant Agreement requirements specified in Section 4. as permitted by local law.3 Internet Payment Service Provider Agreement Requirements 4.1.1 • Directly credit the IPSP for its Deposit.1 Additional Provisions for Internet Payment Service Providers and Sponsored Merchants Merchant Classification A business may act as a Merchant. However. omissions. an Acquirer must complete all of the following: • Provide the name and location of each Dynamic Currency Conversion Merchant Outlet that is participating in Dynamic Currency Conversion to Visa • Ensure that each Dynamic Currency Conversion Merchant Outlet complies with the Visa International Operating Regulations 4. as specified in Section 4. Prior to offering Dynamic Currency Conversion through a Merchant Outlet.1.1.D.D.2 Acquirer Responsibilities for Internet Payment Service Providers and Sponsored Merchants An Acquirer that contracts with an IPSP must: • Ensure that the IPSP and its Sponsored Merchants comply with the substance of the Visa International Operating Regulations • Ensure that the IPSP does not contract with a Sponsored Merchant outside the Acquirer’s jurisdiction.1. Cardholder disputes.1.1.1 • The Acquirer’s right to immediately terminate the Sponsored Merchant for good cause • A statement that the IPSP is liable for all acts.D.D 4. The business is considered to be a Merchant if both: • It has a Merchant Agreement with an Acquirer • The Transaction entered into Interchange does not represent the purchase of goods or services from a Sponsored Merchant 4.D. Volume I—General Rules .Chapter 4: Acquirer Requirements & Information 4.C.7 Dynamic Currency Conversion Merchants An Acquirer that currently offers Dynamic Currency Conversion must provide the name and location of each existing Merchant Outlet that is participating in Dynamic Currency Conversion to Visa. an Acquirer that contracts with both an IPSP and a Sponsored Merchant may directly credit the Sponsored Merchant for its portion of the Deposit.1. 4.C.1.7 Dynamic Currency Conversion Merchants 4.C. and other Cardholder customer service-related issues caused by the IPSP’s Sponsored Merchants • A statement that the IPSP is financially liable for each Transaction • A statement that the IPSP must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights 102 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Sponsored Merchant. or Internet Payment Service Provider (IPSP).

a 4. unless the Sponsored Merchant is either: .E.D.1. as specified in BASE II Record Requirements (Exhibit 2L). Volume I—General Rules 103 .2. an Acquirer must obtain approval of its business plan from Visa.b Visa may: • Grant a waiver to the requirement specified in Section 4.4.1. These requirements cover any estimated exposure for Chargebacks.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E 4.a to permit the use of a general Merchant Category Code.E.1.1 4. An Acquirer must meet the capitalization and reserve requirements of its Regional Office.1.E.b Additional Provisions for International Airline Program Qualification An International Airline may participate in the International Airline program.D.An Online Gambling Merchant • Require a specific Merchant Category Code to be used for a Sponsored Merchant if increased consumer disputes or inappropriate Authorizations result from use of a general Merchant Category Code 4.1.1. The economic activity of a Merchant Outlet is deemed to occur at the Sponsored Merchant location. determines the Merchant Outlet location.4.D.Classified as a High-Risk Merchant .1.1. "Transaction Receipt Retrieval.D. even if gambling services is not the Sponsored Merchant’s primary business 4. not the country of the IPSP.5 4.1.2 Business Plan 4.a Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants An Acquirer must ensure that the IPSP both: • Assigns the appropriate Merchant Category Code to each Sponsored Merchant in the Authorization and Clearing Record.c 4. Chargebacks.1.5.E.1. as specified in Appendix B.D.D.1. 4." Business Plan Before entering into a Merchant Agreement with an International Airline.4 4. The Merchant country code included in the Authorization and Clearing Record must be the country code of the Sponsored Merchant.E.1.1.4 Merchant Category Code Assignment for Internet Payment Service Providers and Sponsored Merchants 4.D.5. "Merchant Data Standards" • Assigns Merchant Category Code 7995 to a Sponsored Merchant that provides gaming chips or electronic funds to be used for online gambling.a Merchant Outlet Provisions for Internet Payment Service Providers and Sponsored Merchants The country of the Sponsored Merchant.1.2 4. not at the location of the IPSP. and Representments. including liability for airline tickets purchased but not redeemed by Cardholders.4.4.b 4.5.E. as specified in Volume II—Dispute Resolution Rules. Chapter 1. 4.1.1.1. Visa will review the business plan within 30 calendar days of receipt.D.D.

E.1.3. unless it first notifies its Regional Office in writing.E. Special Merchant Agreement Requirements An International Airline Merchant Agreement must contain. The business plan must include all of the following information: • All countries in which Merchant Outlets are to be located. and an Acquirer contact 4.3 4.b To assist Acquirers in developing International Airline business plans.3 • Information to satisfy the Acquirer risk criteria specified in Section 4.E.3 Special Merchant Agreement Requirements 4.c 4. Volume I—General Rules . domestic Interchange Reimbursement Fee and business and legal restrictions).3 Special Merchant Agreement Requirements 4.b 4.Chapter 4: Acquirer Requirements & Information 4.1.1.1.1.E.2. in addition to those specified for all Merchants in Section 4. as specified in Section 7.d 104 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.d An Acquirer must not sign an International Airline Merchant Outlet that is in a country not previously specified in the business plan.1. Merchant recourse options.1.E.b 4. This support must include both: • Written information on Chargeback rights and procedures • Chargeback processing. the elements specified in Section 4.E.3. at a minimum.1.1. including a list of Chargeback reason codes.3. 4. The Agreement must specify the Acquirer’s responsibilities to the Merchant for Chargeback resolution support.1.a 4.E. demonstrated knowledge of key information on each country (for example.E.E.E.1. including the Authorization support procedures and processes for each country. Visa will maintain and provide information on domestic Interchange Reimbursement Fees and Authorization mechanisms.3.E.2. and a plan for Authorization support in each country • All currencies in which the International Airline intends to complete Transactions and verification that the Member is able to process multi-currency Deposits and Interchange • A plan for Chargeback support • The Acquirer’s proposed method of satisfying Retrieval Requests.1.3.E. The agreement must require that the Acquirer and the Merchant notify Visa if Authorization problems arise for any countries covered by the Merchant Agreement.1.c The agreement must list the countries from which the Acquirer will accept Transactions.1.2.

2. At a minimum.4.2 TRANSACTION RECEIPT REQUIREMENTS 4. space for the Cardholder signature is not required on the Merchant or Cardholder copy. Space for the Cardholder signature must be provided on the Acquirer’s copy.2. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 4. Volume I—General Rules 105 . and provided to the Cardholder. an itemized Transaction Receipt must be generated by the In-Transit Terminal or from an on-board central printer.B In-Transit Terminal Transaction Receipt Delivery 4. As an option. this legend must appear in the language of the Transaction Country. including printing and data requirements. In addition to the data elements specified in Electronic Transaction Receipt (Exhibit 7I). the InTransit Terminal Transaction Receipt must contain the following information: • Terminal number • Date of play • Net amount of winnings or losses per session • Account Number with all but the last 4 digits disguised or suppressed 1 On Transaction Receipts used in Japan.B In-Transit Terminal Transaction Receipt Delivery Upon completion of gambling activities.1 Detailed requirements for each type of Transaction Receipt.2.A Legend Wording The Cardholder copy of a Transaction Receipt must bear the legend “Retain this copy for statement verification” or similar wording. the legend may also appear in another language. 4. are specified in: • Electronic Transaction Receipt (Exhibit 7I) • Manual Transaction Receipt (Exhibit 7J) • Electronic Commerce Transaction Receipt (Exhibit 7K) VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.2 TRANSACTION RECEIPT REQUIREMENTS A Transaction Receipt may be generated either electronically or manually.

apply to all Interregional Transactions occurring at POS devices. Effective 1 October 2010.3 apply to all Interregional Transactions. Regions.A.B and Section 4. A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean.S.B Card-Present Non-Counterfeit Fraudulent Transactions 4. 2 • The Transaction does not take place at a Chip-Reading Device and is not a Fallback Transaction completed following correct acceptance procedures • The Card is a Chip Card containing a Visa or Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application 4.3.3.S.3 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS 4. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. as specified in Section 3. 4.3.3.3. This includes Transactions occurring at both POS and ATM devices. This includes Transactions occurring at both POS and ATM devices. Effective 1 July 2008. 2 3 106 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region. Regions. Volume I—General Rules . Asia-Pacific. as specified in Section 3.A.3.3. the EMV Liability Shift Principles.3.B and Section 4. as specified in Section 3. and U. to exclude Transactions involving Issuers and Acquirers from those Visa Regions.B Card-Present Non-Counterfeit Fraudulent Transactions Non-Counterfeit fraudulent Transactions completed in a Card-Present Environment are the liability of the Acquirer if all of the following conditions apply:3 • The Transaction takes place at a Point-of-Transaction Terminal that is not EMV PIN-Compliant • The Card is a PIN-Preferring Chip Card • PIN Verification was not performed 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U. the EMV Liability Shift Principles.3 EMV LIABILITY SHIFT FOR FRAUDULENT TRANSACTIONS The EMV Liability Shift Principles.B and Section 4.A Card-Present Counterfeit Card Transactions Counterfeit Card Transactions completed in a Card-Present Environment are the liability of the Acquirer if both of the following conditions apply:1. apply to all Interregional Transactions between the jurisdiction of the CEMEA Regional Office and Visa Europe. apply to all Intraregional Transactions in the jurisdiction of the CEMEA Regional Office.Chapter 4: Acquirer Requirements & Information 4.B and Section 4.3. between the jurisdiction of the CEMEA Regional Office and Visa Europe. The EMV Liability Shift Principles.3. as specified in Section 3.

4. Regions. Volume I—General Rules 107 .D Account Generated Counterfeit Fraud 4.A.D Account Generated Counterfeit Fraud Counterfeit Transactions completed in a Card-Present Environment are the liability of the Acquirer. to exclude Transactions involving Issuers and Acquirers from those Visa Regions. and was on the Exception File for a total period of at least 60 calendar days from the date of listing 4.Transaction is not authorized by the Issuer or the Issuer’s agent . 2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C Liability for Fallback Transactions Transactions accepted as Fallback Transactions are the liability of the Acquirer if all of the following conditions apply: • Card is a Chip Card containing a Visa and Visa Electron Smart Payment Application or an EMV and VIS-Compliant Plus application • One of the following conditions: .S.C Liability for Fallback Transactions 4. 2 • Transaction did not take place at a Chip-Reading Device • Account Number was not resident on the Issuer’s Master File on the Transaction Date • All valid Cards bearing Account Numbers within the same account range as the Counterfeit Card are Chip Cards containing a Visa or Visa Electron Smart Payment Application • Transaction was below Merchant’s Floor Limit and did not receive Authorization • Account Number was resident on the Exception File with a Pickup Response on the Processing Date of the Compliance filing and was on the Exception File for a total period of at least 60 calendar days from the date of listing 1 A variance to this requirement applies in the jurisdictions of the Latin America and Caribbean and U.Transaction is authorized by the Issuer or the Issuer’s agent. to exclude ATM Cash Disbursement Transactions involving Issuers and Acquirers from that Visa Region. and the appropriate values identifying the Transaction as a Fallback Transaction are not included within the related Authorization Message • Account Number was resident on the Exception File with a Negative Response on the Processing Date of the Chargeback. if all of the following conditions are met:1.3.3.3. A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region.3.

4.Chapter 4: Acquirer Requirements & Information 4. 4. Volume I—General Rules .A. as specified in the Payment Technology Standards Manual • Seek Issuer Authorization on all Transactions (Zero Floor Limit) Must both: • Examine Service Codes • Act upon Service Codes as specified in the Payment Technology Standards Manual All Point-of-Transaction Terminals with Online capability All Point-of-Transaction Terminals with Data Capture-Only Capability 4.4.A 4.a Terminal Functions An Acquirer that processes Visa or Visa Electron Transactions from a Point-ofTransaction Terminal (excluding an ATM.2 Terminal Functions 4. Table 4-2: Requirements for Service Code Acceptance at Point-of-Transaction Terminals Terminal Type Terminal Requirements Must either: • Read and act upon all Service Codes.A.7. SEE ALSO: Section 4.4. if a Chip is present on a Card.2 4.4 TERMINAL REQUIREMENTS 4. as specified in Section 4.A.1 TERMINAL REQUIREMENTS Point-of-Transaction Terminals Service Codes Table 4-2 specifies requirements for Service Code acceptance at Point-of-Transaction Terminals.D) must be able to accept all 16-digit Account Numbers that contain a valid Visa-assigned BIN.2.4.4. as specified in Section 4.7.b 108 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C for Card acceptance requirements at Chip-Reading Devices. All Member Point-of-Transaction processing systems (excluding ATMs.2.A.1) must ensure that the terminal accepts all 16-digit Account Numbers that contain a valid Visa-assigned BIN for Visa and Visa Electron Transactions.D.A.4 4.4.4.

1.B 4.4. including both: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Magnetic-Stripe Terminals Terminal Logic An Acquirer must ensure that a Magnetic-Stripe Terminal meets all of the following requirements: • Is used to obtain Authorization through the V.P.2 4.1.4.B.B Magnetic-Stripe Terminals 4.B. must meet Visa specifications for international interoperability and functionality.Visa Product Brand Standards .C Chip-Reading Devices 4.4.4.b All new Magnetic-Stripe Terminals produced with dual reader heads must be capable of processing and distinguishing the Magnetic Stripe containing Visa payment data from other proprietary Magnetic Stripes that may be present on the Card.4.I. Each existing Magnetic-Stripe Terminal using 4-digit or 6-digit sequential BIN logic must remove these constraints.B. BIN Logic A new Magnetic-Stripe Terminal must not use 4-digit or 6-digit sequential BIN logic. Volume I—General Rules 109 .Chapter 10. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number.1 4. 4. System and is able to read all Magnetic Stripes that conform to the specifications in: .B.4.B.3 PIN Security An Acquirer must ensure the security of a PIN when used to identify the Cardholder in a Transaction.4. 4.Payment Technology Standards Manual • Transmits the entire unaltered contents of all data encoded on either track 1 or track 2 of the Magnetic Stripe • Does not erase or alter any magnetic encoding on a Card • Does not display or print more information than is embossed or printed on the front or back of the Card.C Chip-Reading Devices All Chip-Reading Devices that accept Visa Cards and Visa Electron Cards and are placed in service on or after 1 January 2001.4. "Card and Marks Requirements" .4.4. 4. as specified in the PIN Security Requirements manual.

Chapter 4: Acquirer Requirements & Information 4. and including.C.b 4.C.1 4.and VIS-Compliant Chip-Reading Device to accept a Visa or Visa Electron Payment Application.2.4.1.D. An Acquirer must ensure that Dynamic Data Authentication is active in all Chip-Reading Devices. Volume I—General Rules .4. unless the device obtains an Online Authorization for all Transactions.2 4.6.D. that accept Visa and Visa Electron Cards.C.a 4.4.C. An Acquirer must utilize the Acquirer Device Validation Toolkit (ADVT) prior to deploying or upgrading a Chip Reading Device.2. Terminal Logic An Acquirer must ensure that all new Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to.c 4.a General Requirements When installing an EMV. unless the device obtains an Online Authorization for all Transactions. or an entity authorized by Visa • Meets EMV Integrated Circuit Card Specifications for Payment Systems • Has the capability to have its Visa Public Keys replaced in an acceptable method by any date specified by Visa 4.c 4.d 110 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C.4.C.4.13.4.1. the Acquirer must ensure that the terminal: • Has been approved by Visa. An Acquirer must ensure that all Chip-Reading Devices that accept Visa and Visa Electron Cards support variable length Account Numbers up to. as specified in Section 1.b If Visa determines that an Acquirer or Acquirer’s agent has a high-severity Chip interoperability problem and that progress toward an agreed-upon resolution plan is no longer acceptable. An Acquirer that fails to utilize the ADVT may be subject to the Chip Interoperability Compliance Program.C.C. 4.C. 19 digits.6.13.2.4. the Acquirer or Acquirer’s agent is subject to the Chip Interoperability Compliance Program.4. and including.2 Terminal Logic 4.1. as specified in Section 1.4.C.4. 19 digits. An Acquirer must ensure that Dynamic Data Authentication is active in all new or recycled Chip-Reading Devices that accept Visa and Visa Electron Cards.4.C.2.1 General Requirements 4.

g All Chip-Reading Devices (including Unattended Acceptance Terminals) placed in service on or after 1 April 2001 that support “Enciphered Offline PIN” must also support “Plaintext Offline PIN.and VIS-Compliant.2.e An Acquirer must ensure that the EMV.4. Volume I—General Rules 111 .4.f All Chip-Reading Devices must be capable of requiring an Online Authorization for the next consecutive Magnetic Stripe-read Transaction originating from a Chip Card when: • An EMV-Compliant Chip Card-read was unsuccessful • The Service Code indicates the presence of a Chip 4. The Magnetic Stripe may be read only if the Chip is not EMV.4.4.2 Terminal Logic 4. as specified in EMV Integrated Circuit Card Specifications for Payment Systems • Supports Post-Issuance Application Change commands if the Acquirer is capable of processing Full-Chip Data • Transmits all Chip data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data • Supports the terminal action codes and facilitates access to multiple accounts on a Chip Card.4.2 Terminal Logic 4.and VIS-Compliant Chip-Reading Device: • Reads a Magnetic Stripe • Reads the Chip if an EMV. or to the Cardholder where the Cardholder has the ability to select the Payment Application. and does not discriminate between Payment Applications.and VIS-Compliant Chip is present. • Supports “No CVM (Cardholder Verification Method) required” for all EMV. and does not allow the Chip-Reading Device to override the Chip Authorization controls by manually prompting the device to use the Magnetic Stripe.” 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. except as stipulated by the Chip parameters 4. performs Terminal Risk Management.C.C.4. or the Chip or Chip reader is inoperable.and VIS-Compliant Chip-Reading Unattended Acceptance Terminals that perform Cardholder-Activated Transaction Type A and Cardholder-Activated Transaction Type B • If capable of performing Online Transactions.2.C. as specified in the Visa Integrated Circuit Card Specifications • Presents mutually-supported Payment Applications contained in the Chip to the Card.C.2.C.

C.4.3 PIN Requirements 4.4.3 PIN Requirements An Acquirer must ensure that the EMV.4.4. transit applications.C.Chapter 4: Acquirer Requirements & Information 4.4.g.4.4.4. a Chip-Reading Device must both: • Comply with Visa encryption standards • Act on the Cardholder Verification Method List 4. 112 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.c The Chip-Reading Device must be capable of supporting software to enable the functions specified in Section 4.C.4 PIN Pad Requirements 4. 4.4.C.C. SEE ALSO: • • • • Section 4.and VIS-Compliant Chip-Reading Device: • Is equipped with ports that support devices capable of prompting for and accepting a PIN based upon Cardholder Verification Method parameters encoded in the Chip • Does not display the Visa Brand Mark or Visa Brand Mark with the Electron Identifier on PIN-only Chip-Reading Devices.C.4.C.2.4. unless required by the Chip.b If a PIN pad is present and active.a A Chip-Reading Device must have either of the following: • A PIN pad • A port capable of supporting a PIN pad 4. road tolls.4 PIN Pad Requirements All new Chip-Reading Devices that accept Visa or Visa Electron Cards must be PINcapable and comply with this section.b if either the: • Chip-Reading Device is equipped with a PIN pad port only • PIN pad is inactive for Visa Chip-initiated Transactions 4.4.h All Full Chip Data Acquirers must accept and process VIS and Common Core Definitions Chip Cards.C. it must be active for Visa Chipinitiated Transactions.C. ADDITIONAL INFORMATION: Exceptions to Section 4.C.a and Section 4. Volume I—General Rules .4.d If a PIN pad is active for other Chip-enabled payments.C.4.D VisaNet Member Implementation Guide VSDC Member Implementation Guide VSDC System Technical Manual 4. excluding ATMs and Unattended Acceptance Terminals that perform CardholderActivated Transactions Type C 4. situations where a Cardholder would not expect interaction with a Chip-Reading Device).4.4 are permitted when compliance is inherently impractical (e..4.C. excluding ATMs and Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type C • Does not prompt international Cardholders for a PIN.4.4.4.

2 Proximity Payment Program Requirements Effective 1 April 2008.6.C.2 Proximity Payment Program Requirements 4. Acquirer Liability An Acquirer is responsible for the actions of a Chip-Reading Device that provides improper information and processing decisions to the Chip.b 4.c Visa and Visa Electron Chip-Reading Devices must be EMV.4.a Acquirer Responsibilities An Acquirer that processes a Chip Card Transaction must: • Properly identify the Authorization Response code in the Clearing Record initiated by an EMV.C.4.4.and VIS-Compliant Chip-Reading Device.P. System Technical Specifications • Use the appropriate POS Entry Mode code value • Provide the Authorization Response code in the Clearing Record for a Chip Card Transaction that is approved offline • Ensure the Chip-initiated Transaction contains all data elements that create the EMV-Online Card Authentication Cryptogram if the Acquirer is capable of processing Full-Chip Data 4.1 Proximity Payment Terminals Proximity Payment Terminal General Requirements An Acquirer must ensure that a Proximity Payment terminal uses the proper POS Entry Mode code.C.C.D. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b 4.4.C.5.4.I.D.a 4. 4.4.4.6 4. The Acquirer is protected from applicable Chargebacks if it submits a valid Cryptogram. all new Proximity Payment terminals in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification.5 Acquirer Responsibilities 4. Volume I—General Rules 113 . An Acquirer must ensure that the Visa Public Keys are replaced by any date specified by Visa.D. Effective 1 January 2012.4.5.4.4.5.C. as specified in the V. even if an Issuer does not process the Full-Chip Data.C.and VIS-Compliant. all Proximity Payment terminals must comply with the Visa Contactless Payment Specification.4.5 4.4.4. as indicated in Required Message Content for VisaNet Financial Transactions (Exhibit 3A) and Required Message Content for VisaNet Authorization Requests (Exhibit 3B) to identify that the Transaction is processed as one of the following: • Chip Card Transaction • Magnetic-Stripe Card Transaction • Proximity Payment Transaction 4.C.D 4.6.

as specified in BASE II Record Requirements (Exhibit 2L). "Payment Services" • Ensure that the terminal: .E. when the terminal is capable of retaining an invalid or expired Card 4.4.2.2 Prepaid Card Transaction Requirements 4. "Acquirer Requirements & Information.4.1 General Requirements An Acquirer that installs Unattended Acceptance Terminals must: • Comply with the Authorization requirements specified in Section 4.4.8.E. 114 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .4. This requirement does not apply to Magnetic-Stripe Telephones. and Section 6. The Authorization is valid if the Authorization amount is greater than or equal to the Transaction amount. • Identify each Cardholder-Activated Transaction. as applicable.E. Chapter 4.Notifies the Cardholder that the Card has been retained.Reads track 18 or 2 of the Magnetic Stripe or processes a Visa Smart Payment .E: • Floor Limit is zero • Merchant identification and its customer service telephone number are displayed 1 2 This requirement does not apply to ATMs. 4.5.4. Section 4.A.E Unattended Acceptance Terminals An Acquirer must submit a detailed written operational plan to Visa for approval prior to activating any Unattended Acceptance Terminal that performs Cardholder-Activated Transactions Type A." and Chapter 6.Informs the Cardholder that a Transaction Receipt is available upon request if a receipt is not provided automatically .E Unattended Acceptance Terminals 4.Provides a Transaction Receipt2 .2 Prepaid Card Transaction Requirements A Prepaid Card Transaction at an Unattended Acceptance Terminal must meet the following requirements in addition to those specified in Section 4.Chapter 4: Acquirer Requirements & Information 4.Displays the Merchant name and customer service telephone number .4.Does not dispense cash1 unless it is an ATM .

4. a variance to this requirement applies in the jurisdiction of the U. or local currency equivalent • Authorize all Transactions 4.4.3.A. Account Number.E. and expiration date • Limit the Transaction amount to a maximum of US $40. Region for Automated Fuel Dispenser Transactions. Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B When an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type B it must: • Limit the Transaction amount to US $1001. limit the Transaction amount to US $500.4.E. Real-Time Clearing.3 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A 4. Effective 18 July 2008. Volume I—General Rules 115 .4.4 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type B 4. unless granted written permission from Visa.E.4 1 2 Not applicable to an In-Transit Terminal or effective 4 October 2008. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E. unless granted written permission from Visa.E. including Ferries • 4112—Passenger Railways • 4131—Bus Lines • 4784—Tolls and Bridge Fees • 7523—Parking Lots and Garages A new Merchant may deploy Unattended Acceptance Terminals that perform Cardholder-Activated Transactions Type A only for the types of Merchant and Merchant Category Codes listed above. for a Real-Time Clearing Transaction. it must: • Validate the Service Code. or local currency equivalent • Not complete the Transaction if the Account Number is invalid or if the Card has expired Effective 1 May 2008. 2 or local currency equivalent • Effective 4 October 2008.4.S.3.b An Unattended Acceptance Terminal must not accept Visa Electron Cards for Cardholder-Activated Transactions Type A.4.4.a Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type A When an Unattended Acceptance Terminal performs a Cardholder-Activated Transaction Type A.3 4. existing Unattended Acceptance Terminals must cease performing Cardholder-Activated Transactions Type A for all Merchant categories except: • 4111—Local and Suburban Commuter Passenger Transportation.4.E.

b A Chip-enabled Unattended Acceptance Terminal that performs CardholderActivated Transaction Type C may perform PIN Verification in both an Online and offline environment for a Visa Card or Visa Electron Card that contains a Visa Smart Payment application.E.E. in addition to existing penalties that may be imposed under the Visa International Operating Regulations.4.Invalid PIN—re-enter 4.Card invalid for this service .4. the Acquirer or Merchant must render it unusable and return it to the Issuer • An Issuer is not required to pay a reward to the Acquirer.c 4. Volume I—General Rules .F Electronic Signature Capture Devices (Effective 15 May 2009) 4. 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.Chapter 4: Acquirer Requirements & Information 4.5.4. the Acquirer or Merchant must log it under dual custody immediately after removal from the terminal • If a Card is retained at the specific request of the Issuer.B 4. An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type C is not required to have the ability to retain Cards.F Electronic Signature Capture Devices (Effective 15 May 2009) A Merchant using an electronic signature capture device must:1 • Only store and reproduce a signature on a Transaction-specific basis in relation to the Transaction for which the signature was obtained • Only reproduce a signature upon specific written request from the Acquirer or in response to a Retrieval Request • Have proper controls in place to ensure the security of the stored signatures and other Cardholder data in accordance with the Payment Card Industry Data Security Standard (PCI DSS) An Acquirer may reproduce the Cardholder signature obtained using an electronic signature capture device in response to a Retrieval Request. agent.5 4. it must: • Accept PINs. according to Visa PIN Security and PIN Entry Device (PED) requirements.5.4. as specified in the PIN Management Requirements manuals • Be capable of conveying at least the following information to the Cardholder: .a Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C At a minimum.4. or Merchant’s right to use electronic signature capture devices if they fail to comply with Section 4. 116 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. If it does have this ability.4.4. Visa may withdraw an Acquirer.E.5.4. it may retain a Card only upon the specific request of the Issuer or: • If a Card is retained.E.5 Unattended Acceptance Terminals that Perform Cardholder-Activated Transactions Type C 4.4.E. as specified in Section 8.F. when an Unattended Acceptance Terminal performs Cardholder-Activated Transaction Type C. The Acquirer may collect a handling fee.Service unavailable now .

I. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume I • V. to both its own Merchants and the Merchants signed by its sponsored Associates.1.5. An Acquirer may set a higher Floor Limit than the Visa Floor Limit.B General Authorization Requirements An Acquirer that is a Principal or Merchant Bank must provide Authorization services. Volume I—General Rules 117 .—BASE I Technical Specifications • V.1 4. For countries where the Floor Limit is shown in US dollars in Appendix C.2.A 4.P.5. Acquirer Floor Limits ADDITIONAL INFORMATION: An Acquirer may establish a domestic Floor Limit. Offline Authorization is allowed provided that the Transaction amount does not exceed the Floor Limits specified for Chip Transactions.5.5 4. "Maximum Authorized Floor Limits" a Transaction is considered to have exceeded the Floor Limit if the local currency equivalent value of the Transaction is greater than the equivalent value of the Floor Limit shown.1.2. see: • V.A.A. 4. This service includes Authorization for Cash Disbursements at any of its Branches.e 4.5 AUTHORIZATION REQUIREMENTS 4.5.P.a An Acquirer that establishes a domestic Floor Limit that is higher than the international Floor Limit does so at its own risk.A.4.A.1.b 4.5. For Chip-initated Transactions.5. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume II 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.d 4.A. as specified in Section 4.5.P.5. but does so at its own risk.1.2 4.A.I.5.5.5.5.A. If the domestic Floor Limit is less than the international Floor Limit.B General Authorization Requirements 4.b 4.I. the Acquirer must both: • Provide equal protection on all Transactions • Accept liability for International Transactions above the domestic Floor Limit 4. SEE ALSO: For data requirements for Authorizations.A.a AUTHORIZATION REQUIREMENTS Floor Limits Visa Floor Limits An Acquirer must ensure that its Merchants obtain Authorization for Transaction amounts above the Chip Floor Limits or non-Chip Floor Limits.

4.b For Visa or Visa Electron Transactions. ADDITIONAL INFORMATION: If the Transaction Currency is not US dollars.2 Data Quality Requirements An Acquirer must ensure that all Authorization Requests contain complete and valid data. Volume I—General Rules .B. as specified in Section 2.5.a 4.B.a.4.D.5.3 4.5. SEE ALSO: • BASE I Technical Specifications • SMS POS (Visa & Visa Electron) Technical Specifications 4. 4. If data is missing or incorrect. 7 days a week. an Acquirer may convert the Authorization amount into US dollars prior to sending the Authorization Request to Visa. as specified in Section 1. Inc.b An Acquirer must process Authorizations for all International Transactions through VisaNet.3. it must use a generally accepted Currency Conversion Rate.5.4. including Visa • Other means approved by Visa 4.1 General Requirements An Acquirer must participate in both the: • International Automated Referral Service and comply with the International Automated Referral Service User’s Guide • Card Verification Service.5.5.5.a Hours of Authorization An Acquirer must provide primary and backup Authorization service 24 hours a day.6. This service may be provided by any of the following: • The Acquirer directly • Another VisaNet Processor. an Acquirer may be subject to the Data Quality Compliance Program.C 4.c 4. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency.B.5.3. An ATM Acquirer must submit each ATM Authorization Request in the Transaction Currency.4.1 General Requirements 4.B.5.B.Chapter 4: Acquirer Requirements & Information 4.B.B.3.4 4. This requirement does not apply to sublicensees of the Plus System.5. Transaction Currency Conversion Requirements An Authorization Request must be expressed in US dollars or the Transaction Currency.3.B.B.5.B.B.B. if the Acquirer converts the Authorization amount.d 118 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.5.4 Transaction Currency Conversion Requirements 4.

a 4.B. Volume I—General Rules 119 .B.5. an Acquirer must register in writing with Visa that it or its Merchant Outlet or agent intends to offer Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that will be providing Dynamic Currency Conversion.5.000 Authorization Requests monthly in any 3 consecutive months from other Members or VisaNet Processors • Any Authorization Requests generated by a Point-of-Transaction Terminal from its Merchants or other Members for which it provides Authorization services 4.7.7 Authorization Routing 4. the Acquirer must submit to Visa a reasonable schedule for establishing its computer interface. if it receives either: • An average of more than 5. the Acquirer that processes the Transaction with Dynamic Currency Conversion is the Acquirer responsible for registering the Merchant Outlet or agent with Visa. If a Merchant Outlet or agent offers Dynamic Currency Conversion.5 Dynamic Currency Conversion Requirements 4.b An Acquirer must not distribute the account range table without the prior written consent of its Regional Office.5.6.P. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. see: • Section 4.5.7.B.5.B.6. System.a Computer Interface Requirements An Acquirer must establish a computer interface between its Authorization system and the V.7.B. as specified in the VisaNet manuals. 4. Also.5.B. an Acquirer must register any additional Merchant Outlet or agent that subsequently offers Dynamic Currency Conversion with Visa.E.b Within 90 calendar days of notifying Visa that either of the above conditions exists.9 • Section 4. Prior to offering Dynamic Currency Conversion. An Acquirer that uses the account range table to validate Visa Cards must install and use the table within 6 business days of its receipt from Visa.E. Authorization Routing An Acquirer may use the account range table provided by Visa to determine the routing of an Authorization Request. SEE ALSO: For ATM Authorization routing requirements.5 Dynamic Currency Conversion Requirements An Acquirer that currently offers Dynamic Currency Conversion must register in writing with Visa that it offers Dynamic Currency Conversion and must provide the name and location of any Merchant Outlet or agent that provides Dynamic Currency Conversion.B. whether or not the Acquirer has directly supplied the Dynamic Currency Conversion service to the Merchant Outlet or agent.5.7.B.B.4.5.10 4.6 4.5.I.7 4.

one of the following: • For a Chip or PIN-initiated Transaction.B.A. US $751.9. as specified in Section 4.B.8. a variance to this requirement applies in the jurisdiction of the U.B.B.10.B.5.S.9. Volume I—General Rules .B.B.8 Authorization Rejection 4. Authorization support must be available to the Merchant on a primary and backup basis.B.b 4. The Acquirer must process a Reversal for an Online Financial Transaction if either the: • Acquirer.b 4. an Acquirer must provide Authorization services to an International Airline at the request of Visa.B.5.B.5.B. or local currency equivalent 4.3 and Section 4.5.5.12 Partial Authorization Service 4.B.9. or terminal did not receive an Authorization Response • Transaction is subsequently voided or cancelled 4.B. To participate in the service.a Local Authorization Services for International Airlines If practical. or equal to.5. 4.5.5.10 4.11 4.5.Chapter 4: Acquirer Requirements & Information 4.5 and Section 4.5. Merchant. or local currency equivalent • For all other Transactions.5.b 4.11.12 Partial Authorization Service An Acquirer and its VisaNet Processor may participate in the Partial Authorization service. an Acquirer and its VisaNet Processor must support both: • Partial Authorization Transactions • Authorization reversals SEE ALSO: • VisaNet manuals • Visa International Prepaid Card Products Program Guidelines 1 Effective 18 July 2008.10.9 4.5. an Automated Fuel Dispenser Merchant may obtain a Status Check Authorization for the equivalent of 1 currency unit for Transactions less than. as specified in Section 4.5. This prohibition includes tables developed using the printed or tape versions of the Visa Interchange Directory. 120 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Region for Automated Fuel Dispenser Transactions. Automated Fuel Dispenser Status Check Authorization Effective 15 November 2008.B. US $100.8 Authorization Rejection An Acquirer must not selectively reject or decline Authorization Requests based on an internally developed table of BINs or Account Numbers.5.a Authorization Reversals An Acquirer that receives an Authorization Reversal from one of its T&E Merchants must accept the Reversal and forward it to Visa.

D 4.5.C 4.I.C.5.P.5. If an Issuer has established higher limits. "Maximum Authorized Floor Limits".C.5.C.1. Volume I—General Rules 121 .5.d The Merchant must enter this Authorization Code on the Transaction Receipt.5.e 4.3.C Exceptions for Manual Authorizations 4.4 4.C.5.5. and Account Number • The Acquirer provides the Merchant with an Authorization Code 4.3. If a Transaction originating at an Authorization-Only Terminal does not require Authorization.C.5. the Acquirer must use the substitute Authorization Code “0000N” in the Clearing Record. whichever is greater • The minimum Interchange Authorization Limit is US $X for Retail Transactions and US $X for Manual Cash Disbursements.5. time.5.1 Use of Emergency Authorization Procedures 4.D.a Exceptions for Manual Authorizations Authorization Procedures An Acquirer must forward an Authorization Request to Visa or the Issuer under any of the following conditions: • The Transaction amount added to the previous Transactions on the same Account Number on the same day exceeds the Interchange Authorization Limit set by the Issuer.D. System Emergency Authorization Procedures Use of Emergency Authorization Procedures An Acquirer must follow the emergency Authorization procedures if it cannot transmit an Authorization Request to Visa due to a communications failure.1 4. An Acquirer or Merchant that obtains an Authorization for a Transaction and subsequently cancels the Transaction (for any reason) must notify Visa or the Issuer of the cancellation.a V.3 4.1.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.c 4. International Exception File 4.3.5.D.3. An Acquirer must not use this procedure: • For more than 4 hours • If any other means of electronic interface with Visa is available 4.D.C.C.5.b If Visa approves a Transaction: • Visa provides the Acquirer with an Authorization Code based on the date. or the Floor Limits specified in Appendix C.3.5. they appear on the Issuer’s Visa Interchange Directory Update Form (Exhibit 4F) • A Merchant questions the validity of the Card or informs the Acquirer that it is suspicious about a Transaction • A Cardholder wishes to make a purchase in person (not a Mail/Phone Order Transaction) but does not have his Card • A Cardholder presents an Expired Card • A Cardholder presents a Card with a blank signature panel 4.

6. "Acquirer Requirements & Information.D. the Acquirer need not contact the Issuer." 4. Volume I—General Rules . 4.D. When it cannot transmit Authorization Requests. the Acquirer must contact the Issuer by telephone.A CASH DISBURSEMENTS Manual Cash Disbursements Each Member.2.2. fax.2 4.A.5.6.D. 4. as specified in Section 4. Emergency Procedures If the Transaction amount is greater than or equal to US $X.a 4.5.5.D.A.Chapter 4: Acquirer Requirements & Information 4.2 Foreign Branches A foreign Branch of a Member licensed to use the Visa Program Marks outside of its Country of Domicile may both: • Make Manual Cash Disbursements to other Issuers’ Visa Cardholders • If the Acquirer’s Branch complies with Chapter 4.2 Emergency Procedures 4.c The emergency Authorization procedure does not apply to ATM Cash Disbursements or Cardholder-Activated Transaction Type C. Visa is not responsible for losses incurred on non-Visa transactions authorized through the VisaNet Payment Gateway services. must make Manual Cash Disbursements to other Issuers’ Visa Cardholders from all of its Branches in its Country of Domicile.6 4.D.b 4.A.5.2.2 Foreign Branches 4.1 Visa Electron Cards A Member may make Manual Cash Disbursements to other Issuers’ Cardholders of Visa Electron Cards if the Acquirer complies with Chapter 4.5. or telex for Authorization. The Acquirer must both: • Review the appropriate Card Recovery Bulletin • Provide the Merchant with an Authorization Code ending in “x” if the Account Number does not appear on the Card Recovery Bulletin 4.E Stand-In Processing—Non-Visa Transactions Visa may provide Stand-In Processing for non-Visa Card transactions if the authorization processing service associated with the non-Visa Card is unavailable. This requirement is limited only by applicable law and the Issuer’s Cash Disbursement policy. "Acquirer Requirements & Information.6." make Manual Cash Disbursements to other Issuers’ Cardholders of Visa Electron Cards 122 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.6. excluding one participating only in the Visa Electron or Plus Program.5.4. If the Transaction amount is less than US $X.1. the Acquirer must transmit a “service unavailable now” Authorization Response to the terminal in reply to the Authorization Request.

6.B. 4. Transaction Currency The Transaction Currency for a Manual Cash Disbursement must be the:1 • Currency dispensed • Currency in the Authorization Request • Currency presented into Interchange 4.3. as specified in Section 5.6. 4.6.A.B 4.A. An Acquirer must use a Point-of-Transaction Terminal with Electronic Capability to accept Visa Electron Cards. or Visa TravelMoney Cards. including Cheques. as specified in Chapter 8.4.6." 4.6.4 1 This requirement does not apply to Merchant sales of Foreign Currency. "Fees.6.6.A. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6 Cash Disbursement Fees A Cash Disbursement Fee is paid by the Issuer to the Acquirer performing a Cash Disbursement.B.6.A.A.6.6.B.b Floor Limit and Terminal Requirements The Floor Limit for a Manual Cash Disbursement is zero. per Cardholder.3.6.B.4 Display of Marks An Acquirer must display the appropriate Visa-Owned Marks to indicate which Cards are accepted for Manual Cash Disbursements.5 Maximum Manual Cash Disbursement Amount An Acquirer may establish a maximum Cash Disbursement amount of not less than US $X or local currency equivalent.B.3 4.B.6. Volume I—General Rules 123 .1 Transaction Processing Requirements Uniform Services An Acquirer must both: • Accept all Cards properly presented for payment • Offer and render services uniformly to all Cardholders 4.3 Cash Disbursements Through Related Companies 4.4 Transaction Currency 4.1.D.B.a 4. per day.3 Cash Disbursements Through Related Companies A Member may make Manual Cash Disbursements through the offices of its related companies if all of the following are true: • The companies are primarily engaged in financial services to the public • The Member or the Member’s holding company wholly owns the company • Visa has given the Member prior approval 4. 4.2 Validation of Cardholder Identity An Acquirer must validate the Cardholder’s identity.6.

and location.C.6.Chapter 4: Acquirer Requirements & Information 4.6. unless local law expressly requires that a Member be permitted to impose a surcharge.6.C. If the Member is satisfied with the identification comparison.B.3 124 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b 4. as specified in Manual Transaction Receipt (Exhibit 7J). or if the presenter is not the original purchaser of the Cheque.6. and full recourse is available. 4.C.7 Prohibition An Acquirer must not add any surcharge to a Manual Cash Disbursement Transaction. A Member’s encashment policy must be as favorable for Cheques as for other cheque brands. 4.C.B. the Member must only accept the Cheque if the presenter is a known customer. a Member must both: • Witness the customer countersigning the Cheque in the lower left signature area • Compare the countersignature with the signature appearing in the upper right signature area.6.5 Transaction Receipt Copy 4. Encashment Procedure When encashing a Cheque.6.1. Volume I—General Rules .6.C.b If the Member is uncertain as to the similarity of the signatures.a Cheque Acceptance General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market.2.C.B.C. if allowed.6.2 4. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 4.6 Fee Disclosure A Manual Cash Disbursement Transaction Receipt (excluding ATM Cash Disbursement Transaction Receipts) must inform the Cardholder that the Issuer may assess a Cash Disbursement Fee or set-up charge.C. Acquirer name.3 Encashment Limitations 4.C.1.C 4. 4.2. it may request that the customer sign the Cheque on the back and provide identification.6.6. it may accept the Cheque.1.1 4. If the signatures appear similar.6. 4.6. 4. the Member may accept the Cheque. must be included in the Transaction amount and not collected separately.C.6.c 4. Transaction date.2.6. Any surcharge amount.5 Transaction Receipt Copy The Acquirer must provide the Cardholder with a Transaction Receipt that includes the Transaction amount. Account Number.6.a 4.B. Encashment Limitations If the Cheque has already been countersigned.

A Member has complete discretion over whether all.D Chip Card Acceptance 4.15. An ATM with restricted access must display language with the Visa Brand Mark that both identifies the ATM Acquirer and describes Card acceptance or the nature of any restrictions.7. If a Chip-initiated Transaction is declined by the Issuer. the Merchant must obtain an Online Authorization using the Magnetic Stripe. as specified in both: • Visa International Operating Regulations • Visa Global ATM Member Guide 1 2 A variance to this requirement applies in the jurisdiction of the Canada Region. 3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 3.7. 4.C. or if Online Authorization is not available. Volume I—General Rules 125 . If the Magnetic Stripe cannot be read.6. or none of its ATMs participate in the Visa Global ATM Program.D Chip Card Acceptance The Card and Cardholder must be present for all Chip-initiated Transactions. an ATM Acquirer that accepts Cards bearing the Plus Symbol may selectively deny access to its ATMs. A Member that sponsors an agent to deploy or operate an ATM participating in the Visa Global ATM Program must ensure that it meets all obligations specified in Section 1. 2.7. At the discretion of its Regional Office. or controlled by a Member is eligible for participation in the Visa Global ATM Program.C Card Acceptance Requirements 4. 4. an Acquirer must successfully complete certification and comply with all of the following: • Licensing requirements specified in Section 1. the Transaction must not be processed by any other means.B ATM Acquirer Requirements Before acting as an ATM Acquirer.A • “Acquirer Participation Requirements” specified in the Visa Global ATM Member Guide • Processing requirements specified in the VisaNet manuals 4.8. existing Card acceptance and Transaction processing procedures apply. or the Visa Product Brand Standards.4. and that its ATMs comply with the applicable Visa International Operating Regulations. leased.7 4. Only an ATM owned.7.6.A ATM ACQUIRER STANDARDS Participation Requirements Acquirer participation in the Visa Global ATM Program is optional. as specified in Chapter 10. some. "Card and Marks Requirements" the Visa Global ATM Member Guide. If the Chip or Chip-Reading Device is inoperable.C Card Acceptance Requirements A Visa/Plus ATM must accept all valid Cards1.

E. If the Magnetic Stripe cannot be read. 4. Volume I—General Rules .1.E. An ATM Acquirer (including an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must both: • Be certified to participate in either of the following: .7.D 4.7.E.7.2 Chip-initiated ATM Authorization Requirements If a Chip Card cannot be read. if applicable.7. at its discretion.7.Single Message System . beginning with any numeric digit.1 4.7.E.7.2. A Visa Region or its exclusive Plus Program sublicensee.7. remove the ATM Acquirer from the tier II level.E. the Transaction must not be processed.E.E 4.2 4.1.E. may redefine a Plus Transaction involving a Card bearing the Plus Symbol for Intraregional Transactions.2.b An ATM Cash Disbursement is a Plus Transaction if it is made with a Proprietary Card bearing the Plus Symbol. Visa may.7. the ATM may complete the Transaction by reading the Magnetic Stripe.7.2 ATM Acquirer Requirements 4.a Transaction Processing Requirements ATM Processing An ATM Cash Disbursement is a Visa Transaction if it is made with any of the following: • Visa Card • Visa Electron Card 4.D.b 4.7. 4.D ATM Acceptance Technology Requirements 4.2.7.7.D.Chapter 4: Acquirer Requirements & Information 4. 4.c If an ATM Acquirer does not meet the tier II standards.1 ATM Acceptance Technology Requirements Account Numbers A Visa/Plus ATM and a Member ATM processing system must be able to accept all valid International Organization for Standardization numbers 11-19 digits long.a ATM Acquirer Requirements A new ATM Acquirer (excluding an Acquirer that processes through a VisaNet Processor with an existing VisaNet endpoint) must process ATM Transactions using the Single Message System.E.Custom Payment Service/ATM • Meet all tier II requirements specified in the Visa Global ATM Member Guide 4. 126 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

7.E.4.a Deferred Clearing Processing An ATM Transaction cleared through VisaNet must have been authorized through VisaNet.E.7.6. Inc.E.E. An ATM Acquirer must ensure that all Chip-reading ATMs: • Support “Online PIN” • Must not support “Signature” or “No CVM (Cardholder Verification Method) required” 4.4.a Technology Requirements An ATM Acquirer must ensure that the entire unaltered contents of track 2 of the Magnetic Stripe or the Magnetic-Stripe Image from the Chip on the Card is read and transmitted.E. 4.6.a Fees An ATM Acquirer will receive the international ATM Cash Disbursement Fee specified in Section 8.D. Volume I—General Rules 127 . An ATM Acquirer must ensure that the following information in the Authorization and Clearing messages matches the: • Account Number • Transaction Authorization Code • Acquirer BIN • Transaction amount • Account selection processing code • Merchant Category Code 4.E.Single Message System .3 Fees 4.3.5 ATM Authorizations An ATM Acquirer must submit Authorization Requests in the Transaction Currency.7.7.E.7.E.4 4.3 4.4. This requirement does not apply to sublicensees of the Plus System.E.6 Deferred Clearing Processing 4.7.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3 only if both: • Acquirer is certified to participate in either of the following: .b 4.3.7.E.7.7.Custom Payment Service/ATM • ATM Transaction meets the tier II requirements specified in the Visa Global ATM Member Guide 4.7.E.7.6 4.

the Member must disclose the fee to the Cardholder.7.E.a Currency or Cheque Disbursement An ATM must dispense the local currency or display the type of currency dispensed.E.c 4.7 4.E.7.9. The ATM Acquirer must install and use the table within X business days of its receipt from Visa.E.E. 4.E. including Cheques.9. The ATM Acquirer must not distribute the account range table without the prior written consent of its Regional Office.E. All Authorization Requests originating from an Expired Card must be sent Online to the Issuer for an Authorization Response.9 4.7. Volume I—General Rules .7.E.7.a 4.7.b 4.9.E.13 Currency or Cheque Disbursement 4.10 4. or local currency equivalent.E.a ATM Expiration Date Editing An ATM Acquirer must not return or decline an ATM Transaction based on the expiration date.E.E.7.7.12 Minimum Cash Disbursement An ATM must be able to make Cash Disbursements of at least US $X. This requirement does not apply to licensees of the Plus System.13 4.E.Chapter 4: Acquirer Requirements & Information 4.b 4.7. If an ATM dispenses Cheques and charges a fee.E.7.7. • Install and use the Plus account range table within X business days of receipt from Visa 4.E.7.7.b 1 Visa may waive this requirement.13. it must both: • Use the Plus account range table to determine the routing of an Authorization Request for a Card bearing the Plus Symbol. Authorization Routing—Visa Cards or Visa Electron Cards An ATM Acquirer must use the Visa account range table to determine the routing of an Authorization Request.13.7.7.7. per Account Number. per day. 4. 4.7. Inc. 128 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11 ATM Transaction Receipt Requirements An ATM must offer a Transaction Receipt for each ATM Cash Disbursement1 This Transaction Receipt must include the information specified in Electronic Transaction Receipt (Exhibit 7I). Authorization Routing—Cards Bearing the Plus Symbol If an ATM Acquirer does not route all Transactions to Visa.7 ATM Expiration Date Editing 4.

15. and the Visa International By-Laws. as specified in Section 8. 1 This requirement does not apply to Merchant sales of Foreign Currency. A participating ATM Acquirer receives a Balance Inquiry fee for each Balance Inquiry.8.15 4.15. Region.F Balance Inquiry Service An ATM Acquirer may participate in the Balance Inquiry Service. either on the screen or on a receipt • Support Balance Inquiries as separate. an ATM Acquirer must: • Obtain certification from Visa • Display the balance in the currency of the ATM. Section 2. The Issuer does not pay a fee for this service.1.14 Transaction Currency 4.E.8 4. 2. 3 • Currency dispensed • Currency in the Authorization Request • Currency presented into Interchange 4.b 4. a variance to this requirement applies in the jurisdiction of the Canada Region.A ELECTRONIC COMMERCE Website Requirements An Acquirer soliciting Merchant applications must list the Merchant domicile requirements on its Website.E. An ATM Acquirer may supply the Cardholder with any balance information provided by the Issuer as part of an ATM Cash Disbursement.8.7.E.4. including Cheques. Volume I—General Rules 129 . A variance to this requirement applies in the jurisdiction of the U. 2 3 4 5 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.E.5.5 4.A.7. A variance to this requirement applies in the jurisdiction of Visa Europe.E. To participate. non-financial transactions An ATM Acquirer must support the Balance Inquiry Service if it supports balance inquiry for any network other than its proprietary network. Effective 18 April 2009. unless local law expressly requires that an ATM Acquirer be permitted to impose a surcharge. or Visa TravelMoney Cards.C.7.10.14 Transaction Currency The Transaction Currency for an ATM Cash Disbursement must be the:1.7.7. as specified in Section 4. 4.S.4 The ATM Acquirer must not add a surcharge or fee to the Transaction amount.a Transaction Surcharge An ATM Acquirer must submit an ATM Transaction for Clearing at the same value as the cash dispensed to the Cardholder.7. Effective 18 April 2009. The domicile requirements must be those permitted by the Acquirer’s jurisdictional rights.A Website Requirements 4. a variance to this requirement applies in the jurisdiction of the Canada Region.

8. An Acquirer that issues Digital Certificates to its Merchants or Internet Payment Service Providers to enable them to access Visa-owned system components must only use Digital Certificates associated with Visa.D.D 4.8.Secure Sockets Layer (SSL) • Include the above requirement in the Merchant Agreement 4.D.8. Unless prior approval has been obtained from Visa.a Visa Secure Electronic Commerce General Participation Requirements An Acquirer that participates in Visa Secure Electronic Commerce and supports an Authentication Method for Electronic Commerce Transactions must comply with Visa-established policies.D.d 4.c 4.2.2 3-D Secure Participation Requirements 4.Chapter 4: Acquirer Requirements & Information 4.1.1 4. 4. An Acquirer and its Merchant that participate in Verified by Visa must maintain or implement fraud and risk practices in addition to Verified by Visa such as. but not limited to: • Address verification services • Card Verification Value 2 • Velocity checks 4.B Special Requirements for Online Gambling Merchants 4.D.2. 3-D Secure Participation Requirements An Acquirer that participates in 3-D Secure must comply with the requirements in the Verified by Visa Acquirer and Merchant Implementation Guide.D.b 130 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.8. An Acquirer must support 3-D Secure for its Electronic Commerce Merchants. operating guidelines.D. Volume I—General Rules . procedures.8.1.1.8.2 4.B Special Requirements for Online Gambling Merchants An Acquirer must comply with the Member risk policy requirements established by Visa. Chip Card programs using Private Keys stored on Internet-connected servers must meet Visa risk management and security standards. a Member must not use a Digital Certificate issued by or associated with Visa as an Authentication Mechanism for a non-Visa product or service.8.8. and standards specified in the Verified by Visa Acquirer and Merchant Implementation Guide.b 4.1.D.8.D.3-D Secure .8.C Data Protection Method Requirements An Acquirer must both: • Ensure that its Electronic Commerce Merchants offer Cardholders a Data Protection Method such as: .D.8.1.a 4.8.8.8.e 4.

D.For ECI value “5.Payment Card Industry Data Security Standard • Include the following in an Authorization Request.D.Not use the Mark to indicate payment acceptance in any application 4.8.2.8.8. Volume I—General Rules 131 .Verified by Visa Acquirer and Merchant Implementation Guide .d An Acquirer must notify its Electronic Commerce Merchants of the availability of 3-D Secure.e 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 3-D Secure Participation Requirements 4.c An Acquirer that uses the Verified by Visa Mark in its 3-D Secure program must: • Comply with the Visa Product Brand Standards • Ensure that its 3-D Secure components have successfully met the requirements of the Visa 3-D Secure Vendor Compliance Testing Program • Ensure that its Merchants using the Verified by Visa Mark: .D. and that the substance of these requirements is included in the Merchant Agreement • Ensure that its participating Merchants or agents that process 3-D Secure Transactions comply with the requirements specified in both the: .2 3-D Secure Participation Requirements 4.8.D.” both Cardholder Authentication Verification Value and Authentication Identifier if the Cardholder Authentication Verification Value was provided by the Issuer 4.2.Comply with the Visa Product Brand Standards .Use certified and operational 3-D Secure software on their Websites .2.Not use the Mark in a way that implies endorsement of any other product or service .For ECI value “6.8.D.” both Cardholder Authentication Verification Value and Authentication Identifier . as a condition of using Electronic Commerce Transaction indicator value “5” or “6” in the Clearing Record: . An Acquirer must: • Ensure that its participating Electronic Commerce Merchants comply with all Visa International Operating Regulations pertaining to 3-D Secure and Verified by Visa.4.

9.9.1.1.9. If data is missing or incorrect.a.9.a Transaction Currency An Acquirer must enter all original Presentments into Interchange in the exact amount of Transaction Currency authorized by the Cardholder.3.B.A.A. Volume I—General Rules .1.A.6.B.B. Section 1.9. Inc.9.b 132 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 CLEARING AND SETTLEMENT SERVICES Transaction Processing Requirements Data Quality Requirements An Acquirer must ensure that all Clearing Records contain complete and valid data.9 4.1 4.3.A.A 4. as specified in Section 1. as specified in Volume II—Dispute Resolution Rules.B 4.b 4.9.3 4.Chapter 4: Acquirer Requirements & Information 4.9.A. Inc. 4. • Are settled in US dollars 4. the Acquirer must comply with Section 2.3.9 CLEARING AND SETTLEMENT SERVICES 4.9.2 Interchange Data Element Requirements An Acquirer sending Interchange through BASE II must use the data elements listed in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.a Clearing Requirements Original Transaction Receipts with Illegible or Invalid Account Numbers An Acquirer must not clear original Transaction Receipts with illegible or invalid Account Numbers through Visa until it determines the correct Account Number.9. and Table 1-7 • Retain T&E Documents for a minimum of 180 calendar days from the Endorsement Date 4.1 Original Transaction Receipts with Illegible or Invalid Account Numbers 4. an Acquirer may be subject to the Data Quality Compliance Program.B. If it appears that the Transaction Receipt resulted from the use of a Counterfeit Card. This requirement does not apply to Plus ATM Transactions that meet all of the following criteria: • Originate at ATMs connected to the Plus System. SEE ALSO: • BASE I Technical Specifications • SMS POS (Visa & Visa Electron) Technical Specifications 4. • Are cleared by the Plus System.3. Table 1-5.A.4 Transaction Receipt Retention Periods An Acquirer must: • Retain original Transaction Receipts for the period required by local law • Maintain the ability to recreate and provide either a copy or a Substitute Transaction Receipt for a minimum of 12 months from the Endorsement Date.D.9. 4.9.F.

b 4.9.2 Transaction Receipt Processing Time Limits for Transactions 4. unless the Acquirer can identify the Issuer within 12 months of the Transaction Date and clear the Transaction Receipt directly with the Issuer.9.1.9. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.5. For Domestic Interchange cleared outside of VisaNet.d 4.B.2.a Processing Time Limits for ATM Transactions The Processing Date for all ATM Transactions must not be more than X calendar days from the Transaction Date.9.e 4.9 • Follow the usual procedures after it determines the correct Account Number 4.g 4. as specified in Section 3.9.1.9.B.2.3 Processing Time Limits for ATM Transactions 4. Volume I—General Rules 133 . “Late Presentment”.B.B.9.B.B.9.B.B.B.3.9.2.B.9. the Sending Member must do all of the following: • Correct an illegible or invalid Account Number before clearing the Transaction Receipt • Follow the procedures specified in Section 4. the Acquirer that first received the Transaction Receipt is liable. Table 4-3: Transaction Receipt Processing Time Limits The Endorsement Date Must Be Within: 3 calendar days from the Transaction Date.2. An Acquirer must submit a Transaction Receipt no later than X business days following the Endorsement Date.B.a The Endorsement Date on Transaction Receipts entered into Interchange must comply with Table 4-3.c If the Acquirer can identify the Issuer.1. The Acquirer must not clear the Transaction Receipt through VisaNet if the Acquirer has contacted the Issuer and the Issuer cannot determine the Account Number.1.f 4.9.B. the Acquirer may contact the Issuer for assistance in obtaining the Account Number.1.B. excluding local non-processing days. The Endorsement Date and Transaction Date are each counted as one day. Transaction Receipts settled under the procedures in this section are not subject to Chargeback Reason Code 74.4. and the same date on which the Acquirer processes the BASE II Edit Package and transmits its outgoing Interchange 15 calendar days from the Transaction Date 4. If the Acquirer cannot identify the Issuer.c For Transaction Receipts that a Merchant Must Deposit Within: 2 business days from the Transaction Date (Visa Electron Transactions only) 3 business days from the Transaction Date 21 calendar days from the Transaction Date 30 calendar days from the Transaction Date 4.2 Transaction Receipt Processing Time Limits for Transactions This section applies to Visa and Visa Electron Interchange Transactions.9. 4.9.3 4.

as specified in the Visa International Operating Regulations and the Original Credits Member Requirements manual.1 Original Credit VisaNet Response 4.3. For a list of participating Regions and permitted Original Credits applications.5 • Original Credits Member Requirements manual • Payment Card Industry Data Standard 4.B.10. Section 5. the following are excluded in calculating the allowable number of days: • Transaction Date • Processing Date • Sunday 4. • Comply with all Visa requirements. including one where a Recipient Member is prohibited from accepting an Original Credit 134 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Original Credit VisaNet Response VisaNet will respond to an Originating Member on behalf of a Recipient Member that accepts a pre-Settlement message if a response is not received within the 15-second Authorization Request response time frame.7.B.9.10. Section 3.3.4 Processing Time Limits for In-Transit Service Transactions The Processing Date for an In-Transit Service Transaction must be within 5 calendar days of the Transaction Date.10 ORIGINAL CREDIT A Member in the jurisdiction of a Visa Regional Office that participates in Original Credit processing may initiate an Original Credit.B. if no exception occurs • A Decline Response.B. if an exception occurs. see the Original Credits Member Requirements manual.4.10.10. Section 8.B. 4.3. SEE ALSO: • Section 2.B.Chapter 4: Acquirer Requirements & Information 4.4 Processing Time Limits for In-Transit Service Transactions 4.b For all ATM Transactions.B.D.A Originating Member Requirements An Originating Member must: • Register each program that uses an Original Credit with its Visa Regional Office. 4. Section 8.9. 4. Volume I—General Rules . VisaNet will respond to an Originating Member on behalf of a Recipient Member that does not accept a pre-Settlement message by sending either: • An Approval Response.B Original Credit Pre-Settlement and Clearing Message Requirements An Originating Member may choose to send a pre-Settlement message.9.C.

A Reversal of a BASE II Original Credit must be processed within 1 business day of the Central Processing Date of the Original Credit and only for the following reasons: • Incorrect Account Number • Incorrect Transaction amount • Duplicate processing • Incorrect Transaction code 4.10. Volume I—General Rules 135 . An Originating Member must ensure that procedures are in place that validate sender data as well as comply with applicable anti-money laundering regulations and antiterrorist financing standards. the following data.2 Original Credit Pre-Settlement Decline Response 4. Proper disclosure must be given to the sender regarding the collection of sender data.B.10.b 4. 4. 4. 4.C 4.10.C.10.10. unless a Reversal is sent.C.a Original Credit Reversal An Originating Member must process a Reversal within 24 hours of initiating a preSettlement message or a Single Message System Transaction. it must not send the Clearing Transaction. an Originating Member must comply with the Payment Card Industry (PCI) Data Security Standard.B.4 4.3 Original Credit Clearing An Originating Member must submit the Original Credit for Clearing within 1 business day of receiving the approval response to the Original Credit pre-Settlement message.b For an International Original Credit money transfer the Originating Member must include in the pre-Settlement and Clearing messages. An Original Credit Reversal is valid only for processing errors or if the consumer did not complete the Transaction.2 Original Credit Pre-Settlement Decline Response When an Originating Member receives a Decline Response to the pre-Settlement message.2.10.a Original Credit Money Transfer Sender Data When sending and managing sender data for an Original Credit money transfer.C.2.1 Original Credit Money Transfer Original Credit Money Transfer Single Sender and Single Recipient Each Original Credit money transfer must involve only a single sender and a single recipient.B. 4.2 Original Credit Money Transfer Sender Data 4.B.B.C.4.4.10.4.10.10. as specified in BASE II Record Requirements (Exhibit 2L).10.10.10.B.C. and Required Message Content for VisaNet Authorization Requests (Exhibit 3B): • Sender’s name • Sender’s primary address 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. VisaNet Financial Transactions (Exhibit 3A).2 4.

either the sender’s account number used to fund the money transfer. 4. 4.C.A Visa Prepaid Card Requirements All Transactions representing the purchase of a Prepaid Card shall be processed as retail purchases.11. Volume I—General Rules . ADDITIONAL INFORMATION: Enhanced data may include: • • • • Driver identification Fuel type Fuel quantity Fuel price-per-unit 136 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C Visa Fleet Service-Enhanced Transactions 4.Chapter 4: Acquirer Requirements & Information 4. as specified in the BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals. 4.11.2.11 OTHER TRANSACTION PROCESSING REQUIREMENTS 4.C. or a transaction reference number that uniquely identifies the sender if the sender’s account number is not available.d 4.10. The Originating Member must ensure that the sender data in both the pre-Settlement and Clearing messages is identical.10.11. including transmission of a special Prepaid Card indicator in the Transaction Record.11.c For all Original Credit money transfers the Originating Member must include in the pre-Settlement and Clearing messages.2.B Visa Purchasing Card Transaction Requirements An Acquirer accepting a Visa Purchasing Card Transaction must provide an Issuer with any Cardholder reference data or other relevant Transaction information supplied by a Merchant.11 OTHER TRANSACTION PROCESSING REQUIREMENTS 4.C Visa Fleet Service-Enhanced Transactions An Acquirer that contracts with a Merchant to accept a Fleet Service-enhanced Visa Commercial Card must provide an Issuer with the enhanced data if provided by its Merchants in the Authorization and Clearing Record.

4.1.1.A. The Reversal amount must be the original Transaction amount.A.A 4.A.13.1 A participating Acquirer must: • Add Visa Prepaid Load Service provisions to its Merchant Agreement • Ensure participating Merchants comply with requirements. Volume I—General Rules 137 . the Acquirer must process a Reversal.c 4.4.11.13. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.13. an ATM Acquirer must process an ATM confirmation message for the actual amount dispensed. "Risk Management.d 1 An exemption to the Visa Prepaid Load Service applies in Visa U.13 RISK MANAGEMENT An Acquirer must comply with the risk management requirements specified in this section and Chapter 2.13.A. as specified in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines • Have an Endorsement Date within 2 calendar days from the Visa Prepaid Load Service Transaction Date • Only process Reversals to correct point-of-sale errors on the same day as the original Transaction • Not adjust Visa Prepaid Load Service Transactions.D Visa Prepaid Load Service Members that participate in the optional Visa Prepaid Load Service must comply with requirements in the Visa International Operating Regulations and the Visa International Prepaid Card Products Program Guidelines. except for Reversals to correct errors 4.1.11.A." 4.b Fraud Management and Reporting ATM Transaction Exceptions For a cancelled ATM Transaction.1 ATM Transaction Exceptions 4.13.D Visa Prepaid Load Service 4. For a misdispense.A.1 4.S. Neither an ATM nor its host system may timeout a Transaction in less than 45 seconds.

If the Card bears a Chip. the ATM Acquirer must follow the Card retention rules specified above 4.3 and Section 8. when no Representment or Arbitration right is available SEE ALSO: Fraud Reporting System User’s Manual 4. the Acquirer must log it under dual custody immediately after removal from the terminal.Chapter 4: Acquirer Requirements & Information 4. An Issuer is not required to pay a reward to the Acquirer.c 4.3 Fraud Reporting An Acquirer must report both: • Counterfeit activity through VisaNet using the appropriate fraud advice transaction code in the same manner as specified for Issuers in Section 3.A.13. the ATM Acquirer must return the Card to the Cardholder using the following procedures: • The Acquirer reviews positive Cardholder identification and compares the Cardholder’s signature to that on the Card signature panel • If the Cardholder does not request return of the Card.A.A. Volume I—General Rules .13.a ATM Card Retention An ATM is not required to have the ability to retain Cards.E.A. 138 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. If it does have this ability.A • A counterfeit Transaction within 60 calendar days of a Chargeback.D Lost or Stolen Card Reports 4.4.2.2 ATM Card Retention 4.13.13.13.C Merchant Records An Acquirer must keep a complete. the Chip must not be damaged.C.13.1. for a minimum of 2 years following Merchant Agreement termination. the Acquirer may collect a handling fee.A.A.13.1.13.2.13.2 4.13.e 4.A. If a Card is retained.A. well-documented file containing Merchant records.13. it may retain a Card only upon the specific request of the Issuer.D Lost or Stolen Card Reports An Acquirer must accept lost or stolen Card reports and provide the Issuer with the information required on the Lost or Stolen Card Report (Exhibit 1A). as specified in Section 4. including any information connected to an investigation. 4.13. the Acquirer must render the Card unusable and return it to the Issuer.2.2.d 4. An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card.b 4. as specified in Section 2. If a hardware or software failure causes mistaken or accidental Card retention.B. 4.13.2. However.B Merchant Fraud Performance Program An Acquirer must comply with the Merchant Fraud Performance Program requirements specified in the Merchant Fraud Performance Program Guide.13. If a Card is retained at the specific request of the Issuer.

An ATM Acquirer participating only in the Plus Program may collect the handling fee only if the recovered card is a Visa Card or Visa Electron Card.13.3 and Section 8.c 4.13.1.1 Activity Monitoring An Acquirer must monitor the Chargeback-to-Transaction volume ratio of its Merchants.3.E.13.1.E 4.E.13.2.b 4. as specified in Section 5. whether or not the Merchant is entitled to a reward.3.13.E.13.1 4.4.F. it may collect the reward amount from the Issuer.13.5.F.3. A handling fee must not be collected if the recovered card is a Proprietary Card bearing the Plus Symbol.E.1 Activity Monitoring 4. An Acquirer must ensure that its Merchants understand and comply with the requirements for recovery of a Visa Card or Visa Electron Card.4.c If an Acquirer pays rewards to its tellers for the recovery of Visa Cards or Visa Electron Cards.E.E. 4. 4.3 4. as specified in Table 4-5. as specified in Table 4-5. Volume I—General Rules 139 . as specified in Section 4.E.13.2.E Recovered Visa Cards and Visa Electron Cards 4. Table 4-5: Rewards for Recovered Cards Paid To Merchant Teller/Disbursing Member Amount US $25 – $150 US $0 – $150 4.2 4.b 4.13. Rewards Paid by Acquirer An Acquirer must ensure that the minimum reward is paid to the Merchant that made the recovery.13.E.13.B.E.E.a Handling Fee An Acquirer may collect a handling fee.13.F Merchant Activity Monitoring Standards An Acquirer must monitor its Merchant’s activity as specified in this section. The Acquirer need not pay a reward for Visa Cards or Visa Electron Cards that are: • Expired • Recovered at an ATM or Cardholder-Activated Terminal • Inadvertently left at a Merchant Outlet 4.E.13.13.13.b Recovered Visa Cards and Visa Electron Cards Card Recovery and Notification An Acquirer must return recovered Visa Cards and Visa Electron Cards to the Issuer.a 4.13.2.13.E.a 4. and identify any Merchant that both: • Receives more than 100 Chargebacks per month • Exceeds a Chargeback-to-Transaction volume ratio of 3% 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Average Transaction amount .2 Normal Weekly Activity Reporting 4.Gross sales volume .13.13.000. using the previous month’s activity • Compare current related data to the normal weekly activity parameters 4.F.Number of Chargebacks • Collect the data over a period of at least 1 month.13.Chapter 4: Acquirer Requirements & Information 4.2 Normal Weekly Activity Reporting The Acquirer must do all of the following: • Retain at least the following weekly data: .Number of weekly Transaction Receipt Deposits . or local currency equivalent.F.Number of weekly Chargebacks • Average elapsed time between the Transaction Date and the Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days 140 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Number of Transaction Receipts .3 Exception Reports 4. Volume I—General Rules .3 Exception Reports The Acquirer must generate exception reports if either: • Current weekly gross sales volume equals or exceeds US $5.Average Transaction amount .Average elapsed time between the Transaction Date of the Transaction Receipt and the Endorsement Date or Settlement Date (counting each as one day) . beginning 30 calendar days after the Merchant Outlet’s initial Deposit • Use the data to determine the Merchant Outlet’s normal weekly activity of the categories specified above • Begin with the Merchant Outlet Deposit activity processed on the 31st calendar day from the first Deposit • Adjust the Merchant Outlet’s normal weekly activity on a monthly basis.F.F.13.Gross amount of weekly Deposits . and any of the following exceeds 150% of the normal weekly activity: .

5. and release all information relative to the Merchant upon request • Take appropriate legal action to minimize losses if the investigation reveals illegal or fraudulent activity • Cooperate with Issuers and law enforcement agencies • Attempt to make the Merchant responsible for the Transaction • Hold funds.13.13. The Acquirer must ensure Merchant compliance with the Visa International Operating Regulations and confirm the existence of risk control procedures. Volume I—General Rules 141 .F. the Acquirer must provide both of the following to demonstrate compliance: • Copies of actual reports or records used to monitor the Merchant’s activity • Any other data requested by Visa 4.13. if possible • Initiate criminal and civil proceedings against the Merchant.F.4 Investigation of Merchant 4.F.13. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6 Fines and Penalties 4.b 4.4.13.13.a Acquirer Compliance Visa will determine whether the Acquirer has met the Merchant activity monitoring standards specified in Section 4. the Acquirer must: • Cooperate fully with Visa in any investigation. if applicable 4.5 4.5.4.13 is subject to the fines and penalties specified in Section 1. At the request of Visa.F.13.6.13.4 4.b The Acquirer must investigate any Merchant Outlet appearing on an exception report within 7 calendar days of generating the report.F.4.6 Fines and Penalties An Acquirer that fails to comply with the Merchant Activity Monitoring Standards in Section 4.F. When the investigation reveals Merchant involvement in illegal activity. by conducting: • A physical inspection of the Merchant location • An audit of the Merchant Website.F.a Investigation of Merchant An Acquirer must immediately investigate a Merchant that exceeds the parameters specified in Section 4.F.D.F.13.F.13. if applicable 4.13.F.

Gross sales volume .G.Number of Chargebacks • Collect the data over a period of at least one month.Gross amount of daily Deposits .Number of Transaction Receipts . 4.Number of daily Transaction Receipt Deposits .Chapter 4: Acquirer Requirements & Information 4. using the previous week’s activity • Adjust the Merchant’s normal daily activity at least monthly.Number of daily Chargebacks • Average elapsed time between the Transaction Date and the Endorsement Date or Endorsement Date or Settlement Date for a Transaction (counting each as one day respectively) exceeds 15 calendar days 142 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and any of the following exceeds 150% of the normal daily activity: .13.13.2 Exception Reports The Acquirer must generate exception reports on a daily basis and report any unusual activity to Visa within 2 business days.13. if either: • Current weekly gross sales volume equals or exceeds US $5. beginning after each Merchant’s initial Deposit • Use the data to determine the Merchant’s normal daily activity of the categories specified in this section • Begin the daily monitoring of the Merchant’s activity processed on the 31st calendar day from the first Deposit • Compare current related data to the normal daily activity parameters at least daily • Review the Merchant’s normal daily activity at least weekly.Average elapsed time between the Transaction Date of the Transaction Receipt and the Settlement Date (counting each as one day) .G. Volume I—General Rules .G High-Risk Telemarketing Merchant Monitoring Standards 4.G.G High-Risk Telemarketing Merchant Monitoring Standards An Acquirer must monitor its High-Risk Telemarketing Merchants.13.2 Exception Reports 4. as specified in this section.Average Transaction amount .000 or local currency equivalent.1 Normal Daily Activity Reporting The Acquirer must do all of the following: • Retain at least the following daily data: .Average Transaction amount . using the previous month’s activity 4.13.

IPSPs.13. is deemed to be processing gambling winnings as Credit Transaction Receipts.4.4.4. the Acquirer must provide both of the following to demonstrate compliance: • Copies of actual reports or records used to monitor the Merchant’s Deposits • Any other data requested by Visa 4.13.1 4.G. Volume I—General Rules 143 . An Online Gambling Merchant that meets or exceeds a 5% ratio of Credit Transaction Receipts to Transaction Receipts in any month. as specified in Section 5. if possible • Initiate criminal and civil proceedings against the Merchant. Online Gambling Merchants.13.I.4 4. the Acquirer must: • Cooperate fully with Visa in any investigation.13.a Acquirer Compliance Visa will determine whether the Acquirer has met the High-Risk Telemarketing Merchant monitoring standards specified in Section 4. as specified in Required Message Content for VisaNet Authorization Requests (Exhibit 3B) 4.G.13. When the investigation reveals Merchant involvement in illegal or fraudulent activity. if applicable 4.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.G.13.G.13. 4. An Acquirer of a non-compliant Online Gambling Merchant in the Online Gambling Credit Compliance Program is subject to the penalties specified in Table 1-6.13.13.b 4.3 Investigation of Merchant The Acquirer must investigate any Merchant appearing on an exception report within one business day of generating the report.1.G.I.13. An Acquirer is subject to the penalties specified in Table 1-5 if an Authorization Request for an Online Gambling Transaction contains incorrect data or fails to include both: • Merchant Category Code 7995.13. Merchants.I 4.1 Criteria 4. and Sponsored Merchants.3 Investigation of Merchant 4. and release all information relative to the Merchant upon request • Take appropriate legal action to minimize losses • Cooperate with Issuers and law enforcement agencies • Attempt to make the Merchant responsible for the Transaction • Hold funds.H Online Gambling Transaction Audit Program Visa audits Authorization Requests for Members.13. At the request of Visa.I.4.a Online Gambling Credit Compliance Program Criteria An Online Gambling Merchant is placed in the Online Gambling Credit Compliance Program if it processes more than 25 Transaction Receipts and more than 25 Credit Transaction Receipts monthly.I.G.C • POS Condition Code 59.

4.J.J.13.Encryption of Account Number information • Required use of the Address Verification Service. If the risk control measures specified in Section 4.13.J.13.J.J.4 Acquirer Compliance 4.13. but are not limited to: • Logical or physical security controls such as: .2 Threshold Modification Visa may modify the Online Gambling Credit Compliance Program performance thresholds as it deems appropriate. where available • Implementation of an Authentication Method • Required use of commercially available Transaction screening tools 4.J.J.13. An Electronic Commerce Merchant is considered high-risk if it is either identified by: • The Global Merchant Chargeback Monitoring Program or regional equivalent and has not demonstrated a reduction in the number of disputes generated by its online business • Other Visa risk management programs 4. as specified in Section 2.1.3 must be implemented within 6 months of Notification.J.13. as specified in Section 4.A.3 are not implemented.2.J 4.I. Mandatory risk control measures may include.13.13. Volume I—General Rules .3 Implementation Period Prior to the imposition of mandatory risk control measures.13.a Acquirer Compliance Mandatory risk control measures specified in Section 4.13.1 High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Designation Visa may impose security or authentication requirements on a Merchant considered to be a High-Risk Electronic Commerce Merchant.1 • Mandatory risk control measures are implemented 4.J. 4. An Acquirer is deemed to cause an undue economic hardship if it has 3 or more Merchants in the Global Merchant Chargeback Monitoring Program for 5 months during a consecutive 6-month period.4 4. 4. or until either of the following occurs: • Merchant no longer exceeds the parameters specified in Section 4.13.2 Risk Management Review An Acquirer causing undue economic hardship to the Visa system is subject to a risk management review.Chapter 4: Acquirer Requirements & Information 4.4.J. Visa will allow an Acquirer at least 3 months from the date of Notification to correct the deficiencies identified during the risk management review.J.13. the Acquirer will be subject to a monthly fine of US $25.13.I.b 144 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Threshold Modification 4.000.Installation of firewalls .13.

4.e 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.13. Visa may perform an additional risk management review to determine Acquirer compliance after 6 months.c 4.b 4. If an Acquirer believes that an imposed condition or a specific Merchant prohibition is unreasonable.13.c 4.13.13.5 Visa Rights and Responsibilities 4.5 4.d 4. terminate a Merchant.1 Investigation of Merchant 4.J.1. The decision of the International Board is final. for reasons such as those listed in Section 4. The Acquirer is responsible for the cost of this review.L. Internet Payment Service Provider. Volume I—General Rules 145 . from participating in the Visa or Visa Electron Program.K Electronic Commerce Merchant Monitoring Program An Acquirer must both: • Ensure that a Merchant.13.1.4. or Sponsored Merchant identified as engaging in the purchase or trade of child pornography 4.5.13. The Acquirer must prove in the appeal that the prohibition or imposed conditions are impractical or unwarranted.13. Visa management may revise the penalties and criteria used to identify a High-Risk Electronic Commerce Merchant. Visa may. or its principals. If the Merchant fails to correct a problem as specified.L 4.1.a Merchant Compliance Investigation of Merchant Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.13. it may appeal to the Visa International Board.5.L.L.L.1.L.J. Internet Payment Service Provider.2.a Visa Rights and Responsibilities Visa may conduct a risk management review of Acquirer practices to determine compliance with Visa electronic commerce requirements.Accept Visa Cards for the purchase or trade of child pornography . either impose conditions upon the Merchant or permanently prohibit the Merchant.J.Display a Visa-Owned Mark on a Website that is used for the purchase or trade of child pornography • Within 7 days of Notification from Visa.5.b 4.L.L.L.J.13.13.13.1.13. or Sponsored Merchant does not do any of the following: .J. 4.1 4.13.13.

L.L.L.13. Fees and Costs The Acquirer is also responsible for all costs incurred by Visa due to the Acquirer’s failure to terminate a Merchant as specified in Section 4. This includes attorney’s fees and costs of any legal action undertaken by Visa to protect the goodwill of the Visa system.Chapter 4: Acquirer Requirements & Information 4.13.L.L. IPSP. Volume I—General Rules .13.L.a Acquirer Responsibilities for Termination After verifying that Visa has prohibited a Merchant from participating in the Visa or Visa Electron Program.4 Fees and Costs 4.13.L.3.a.0% without an effective Chargeback reduction plan. from participating in the Visa or Visa Electron Program for any reasons it deems appropriate. or one of its principals.2.13.13.L.L.3 4.L.13. such as: • Fraudulent activity • Presenting Transaction Receipts that do not result from an act between the Cardholder and the Merchant (laundering) • Activity that causes the Acquirer to repeatedly violate the Visa International Operating Regulations • Activity that has resulted in a Regional Office prohibiting the Merchant from participating in the Visa or Visa Electron Program • Any other activity that may result in undue economic hardship or damage to the goodwill of the Visa system 4.L. it will collect them through the VisaNet miscellaneous fee collection process after notifying the Acquirer. in an amount to be determined by the International Board.b 4.000 or more Chargebacks in a single month • Merchant is assessed US $1 million or more in Global Merchant Chargeback Monitoring Program fees 4.4 4.b Visa may disqualify a Merchant that has been placed in the Global Merchant Chargeback Monitoring Program from participation in the Visa Program if the Merchant meets or exceeds the specified Chargeback ratio threshold of 2. an Acquirer must terminate the Merchant Agreement no later than the date specified by Visa.2 Revocation of Privileges 4.b 146 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a 4. or to prevent further harm to Members and Cardholders.2 4.3.13.13.a Revocation of Privileges Visa may permanently prohibit a Merchant.2.13. and 2 of the following levels of Chargeback activity are reached: • Merchant’s Chargeback ratio is 2 or more times the specified Chargeback ratio in a single month • Merchant is assessed fees for 3. If Visa assesses any of the fines specified in Section 4. If the Acquirer has not terminated the Merchant Agreement by the date specified.4. Visa may assess the Acquirer a fine.L.4.4.13. or any other entity. 4.3.L.b or Section 4.13.13.13.L.

Volume I—General Rules 147 .M.a Card Recovery Bulletin Acquirer Responsibility A Member that participates in the Card Recovery Bulletin Service must comply with the Card Recovery Bulletin User’s Guide. These requirements include.b The Acquirer may be subject to a Chargeback for below-Floor Limit Transactions if the Account Number appears on the Card Recovery Bulletin.13.c 4.M Card Recovery Bulletin 4. An Acquirer that does not distribute Card Recovery Bulletin listings to its Merchants may be subject to Chargebacks.1.M.4.M.13.1.M.13.13.1.M 4.2 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.M. Chargeback rights begin on the effective date of the Card Recovery Bulletin in which the Account Number is listed.13.2 Requests 4.13. but are not limited to: • Instructing Merchants on the correct use of the Card Recovery Bulletin • Handling Merchant calls when a Cardholder presents a Listed Card • Handling a compromised Deposit-Only Account Number • Advising an Issuer when a Listed Card is picked up • Ensuring that the appropriate reward is paid to a Merchant for recovering a Listed Card 4. Requests The following rules apply to requests for distribution of the Card Recovery Bulletin: • An Acquirer must submit Merchant names and addresses to Visa at least 30 calendar days before the intended receipt of the Card Recovery Bulletin • The request must comply with the Card Recovery Bulletin User’s Guide and the VisaNet manuals • The request is valid only if Visa distributes a printed bulletin in the country where the Merchant Outlet is located • Distribution fees for each Card Recovery Bulletin sent to Merchants are specified in the appropriate Regional Operating Regulations 4.1 4.13. as specified in Volume II—Dispute Resolution Rules.13.M.

148 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.THIS PAGE INTENTIONALLY LEFT BLANK. Volume I—General Rules .

2.A.A.2 5.1.A.c 5.1. A 3-D Secure-capable Electronic Commerce Merchant that displays the Verified by Visa Mark must not use the Mark: • In a way that implies endorsement of any other product or service • To indicate payment acceptance in any application 5.1 5. US dollars.b) • Customer service contact.1.A.A Display of Marks SEE ALSO: Section 4.A. including electronic mail address or telephone number • Address of the Merchant’s Permanent Establishment • Transaction Currency (e.b 5. a private club.A.1.1 Payment Acceptance ACCEPTANCE REQUIREMENTS 5.1. A Merchant may display the appropriate Verified by Visa Mark to indicate its participation in the Visa Authenticated Payment Program. regardless of whether the terminal is Chip-enabled. A Point-of-Transaction Terminal that does not have Online capability.1.1.A.1. must not display the Visa Brand Mark with the Electron Identifier.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.2.1.d A Merchant is not required to display the Visa-Owned Marks if it does not deal with the general public (e.1...1.g.1 5.a General Requirements A Merchant must display the appropriate Visa-Owned Marks to indicate which Cards it accepts for payment. or if prohibited by trade association rules).1. Volume I—General Rules 149 .e 5.A.5 5.B.g.1.1. Merchant Websites A Merchant Website must contain all of the following information: • Visa Brand Mark in full color to indicate Visa Card acceptance • Complete description of the goods or services offered • Return/refund policy (see also Section 5.1.A. Canadian dollars) • Export restrictions (if known) • Delivery policy • Disclosure of the Merchant Outlet country at the time of presenting payment options to the Cardholder • Consumer data privacy policy • Security capabilities and policy for transmission of payment card details 5.

1. is used by the Cardholder.1 5. Internet Payment Service Provider (IPSP). the Acquirer must approve them in advance.A. 150 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.5.1. 5. or Sponsored Merchant that displays a Visa-Owned Mark on its Website must not accept Cards for the purchase or trade of child pornography. it complies with this requirement if it accepts Cards from its members.b.1.b An Acquirer must ensure that its Electronic Commerce Merchants include any return/ refund policy on the Merchant’s Website and that a “click to accept.a Honoring Cards Card Types A Merchant must accept all Cards properly presented for payment.a Promotional Material If a Merchant uses promotional materials and advertisements that include the use of Visa-Owned Marks.” or other acknowledgement button accepting the policy.S.2 Uniform Services 5..1.3 Promotional Material 5.1 If a Merchant does not deal with the public (e. or Sponsored Merchant.2.c The Visa Brand Name must only be used to indicate acceptance of Visa-Owned Payment Products when a visual representation of the Visa Brand Mark is not possible at the Merchant Website.1. IPSP.A. as specified in Table 4-1.1. Volume I—General Rules .1.1.Chapter 5: Payment Acceptance 5. a private club).B 5.b 5.2. A Merchant.A.A.1.3. services.b 5.1. as specified in Section 4. or without written permission from Visa 5. A Merchant must not: • Indicate or imply that Visa endorses any Merchant goods or services • Refer to Visa in stating eligibility for its products.3.d 5.B. Uniform Services A Merchant must process Transactions with its Acquirer’s Cardholders and other Member’s Cardholders in exactly the same manner.A.g.B.1. Violation of this requirement will result in the termination of the Merchant. or membership • Use the Visa-Owned Marks for any purpose other than those permitted in the Visa International Operating Regulations.1.2.B. 5.A.1. Purchase terms and conditions must be displayed to the Cardholder during the order process either: • On the same screen used as the checkout screen indicating the total Transaction amount • Within the sequence of Web pages accessed by the Cardholder prior to the final checkout 5.2 1 A variance to this requirement applies in the jurisdiction of the U.3 5.1.1.C. Region.B.A.A.B.

At the option of a Visa Region.5.. 5.D.1. unless local law expressly requires that a Merchant be permitted to impose a surcharge. a Merchant may accept a Visa Card or Visa Electron Card as payment for an existing debt. a variance to this requirement applies in the jurisdiction of the U.1. or in the form of travelers cheques or Foreign Currency. if allowed. 1 Effective 4 October 2008. 2 3 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Cardholder and Card Verification Identification Verification A Merchant must validate the Cardholder’s identity and verify the Card in a Face-toFace Environment.1 Identification Verification 5.g.C Prohibitions 5. the Transaction amount must not equal the loan balance unless it is the final payment. In this case. payments to a collection agency or in an attempt to recover funds for a dishonored check). must be included in the Transaction amount and not collected separately. the Transaction amount is limited to the value of the Cheques or Foreign Currency plus any commission charged by the Merchant. as specified in Table 5-1.1. In this case. provided the debt is not considered uncollectable (e. Region for the Visa Tax Payment Program.1.2 • Accept a Card to collect or refinance an existing debt.1.1.Transaction results from conversion of a Merchant’s existing card program to the Visa or Visa Electron Program .1.D 5. Region for the Visa Tax Payment Program.1 5. Volume I—General Rules 151 .Merchant is a government agency and the Transaction represents a loan payment. • Accept Cardholder payments for previous Card charges • Request or use an Account Number for any purpose other than as payment for goods and services • Prohibit the disbursement of funds in the form of cash for Visa Cardholders at Hotels or Cruise Lines. Effective 4 October 2008.A. Under no circumstances may the Transaction represent collection of a dishonored check.D.V.C Prohibitions A Merchant must not: • Add any surcharges to Transactions. unless either of the following is true:3 . as specified in Section 5.S.1 Any surcharge amount.S.4.A. a variance to this requirement applies in the jurisdiction of the U.D.

Applies only to a Transaction where a Card with a signature panel was presented for payment 7.. and Transactions conducted in New Channels. Visa Commercial Card Transactions. Manual Cash Disb. Region for the AAA Travelers Cheque Program.S. QuasiCash Disb. 2. 5. a Merchant must: • Check one or more Card security features prior to completing the Transaction • Compare the first 4 digits of the Account Number (if present) to the 4 digits printed below the Account Number • Record the printed 4 digits on the front of the Transaction Receipt U U U U3 U U3 U2 U3 U U2 U3 U3 U U U U U U U U U U 1. A variance to this requirement applies in the jurisdiction of the U. Does not apply to anonymous Prepaid Card Transactions. Except for a Vehicle-Specific Fleet Card 6. 7 Process the PIN. as specified in the Visa International Operating Regulations or the Merchant Agreement. Applies only in a Card-Present Environment. Volume I—General Rules . If a Card does not bear a photograph intended for identification 3. Signature verification is not required for a Transaction in which a PIN is used 152 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. if applicable Card Verification Check one or more Card security features. if applicable. “photo card presented”) Verify that the signature on the Card matches the signature on the Transaction Receipt and. identification presented. including either: • Description of identification. 6.4. if applicable Check one or more Card security features prior to completing the Transaction For a Visa Card or Visa Electron Card.Chapter 5: Payment Acceptance Table 5-1: Identification Verification Table 5-1: Identification Verification Table 5-1: Identification Verification Description Cardholder Verification Retail Trans.1 Review positive identification to validate the Cardholder’s identity Verify that the Cardholder resembles the person described or depicted in any photograph intended for identification on the Card Indicate the positive identification on the Transaction Receipt. 5. including any serial number • Notation that the Cardholder’s identity was verified by the photograph on the Card (e. If a Card does bear a photograph intended for identification 4. This signature may be different from the name embossed or printed on the Card.A.g.

I.D.b A Merchant that uses a Point-of-Transaction Terminal with Electronic Capability may accept a Cardholder’s PIN rather than a signature.2 Transactions Above Floor Limit 5.E Authorizations SEE ALSO: For data requirements for Authorizations.2 5.D.5. see: • V.P. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume I • V.2 Uncertain Identification 5.1.1.E.D.1.1. as specified in Section 5.D. 5.1.D. If the Account Number appears on the bulletin.P.E. Uncertain Identification If identification or the Card’s validity is uncertain. the Merchant must contact its Acquirer for instructions.3 Missing Imprint or Expired Card The Merchant must verify the Cardholder’s identity if either a: • Card cannot be imprinted on a Transaction Receipt • Cardholder presents an Expired Card 5. The PIN must be processed as specified in the: • PIN Security manual • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications 5. System Single Message System (Visa & Visa Electron) Technical Specifications—Volume II 5.I.2 5.1. Volume I—General Rules 153 . a Merchant must request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit.a Transactions Above Floor Limit Effective through 3 October 2008.2.1.1.c The Merchant must not ask the Cardholder to reveal his PIN.1. 5.1.1 Transactions Below Floor Limit A Merchant must check the appropriate Card Recovery Bulletin for each Transaction below the Floor Limit.5.1.I. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E. If the Acquirer instructs the Merchant to recover the Card. unless Visa grants a variance in writing.E. the Merchant should attempt to recover the Card. System—BASE I Technical Specifications • V. A Merchant must not split a sale to avoid obtaining Authorization.P. the Merchant must comply with Section 5.5.1.

E. A Magnetic-Stripe Terminal must not display or print more information than is embossed or printed on the front or back of the Card.1.2.E. Delayed Delivery.2.b Effective 4 October 2008.1. This prohibition does not apply to displaying or printing the full Account Number on a Visa Electron Card with a partial Account Number. based on the Merchant’s good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location 5.2.E. unless Visa grants a variance in writing • Not split a sale to avoid obtaining Authorization • For a Real-Time Clearing Transaction1. send a pre-authorization request through the Single Message System for an estimated amount (not to exceed US $500).E. Cruise Line.3 5. and Electronic Commerce Transactions. 5. excluding special conditions such as Hotel.a 5.1.1. Other Required Authorizations A Merchant must request Authorization. final Aggregated Transaction amount.E. A Merchant must request Issuer Authorization for a Mail/Phone Order Transaction.2.3.E.1.c 1 Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe. regardless of the Transaction amount.E.E.3 Other Required Authorizations 5.1.3.1.c 5. 2 154 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . Car Rental Company.1. if any of the following is true: • Cardholder presents an Expired Card • Cardholder neglects to bring his Card • Card signature panel is blank • Merchant is suspicious of a proposed Transaction • Cardholder presents a Visa Electron Card at a Visa Electron Merchant6 • Transaction is an Electronic Commerce Transaction • Transaction is an In-Transit Service Transaction • Transaction is a Recurring Transaction • Transaction is a V PAY Transaction2 • Chip or Chip-Reading Device is inoperative at a Chip-enabled Merchant 5.1. Mail/ Phone Order.d An Authorization Code must appear on the Transaction Receipt.3.3 Other Required Authorizations 5. The Merchant must obtain Authorization on the Transaction Date.e 5.Chapter 5: Payment Acceptance 5. as specified in the Visa International Operating Regulations. Offline Authorization is allowed for Chip-initiated Transactions provided that the Transaction amount does not exceed the Merchant’s Floor Limit.1. a Merchant must: • Request Authorization prior to completing a Transaction if the amount exceeds the Floor Limit.E.E.b For an Aggregated Transaction an Electronic Commerce Merchant must obtain Authorization for the full.

B The estimated Transaction amount must not include charges that cover potential vehicle damages or the insurance deductible amount. amount. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. The Merchant must obtain a final or an additional Authorization and include the date.E.1.E. Hotel and Car Rental Transactions A Hotel may estimate Transaction amounts for Authorization based on the following: • Cardholder’s intended length of stay at check-in time • Room rate • Applicable tax • Service charge rates • Other allowed charges.e 5.5.1.1. Volume I—General Rules 155 .4.4. the Airline may obtain Authorization for each ticket individually. amount.1. a Merchant that fails to authorize a Visa Card with an Online Authorization Service Code for a Magnetic-Stripe read Transaction is subject to a Chargeback for Service Code violation. check the appropriate Card Recovery Bulletin or obtain an Authorization for 1 currency unit (for example.1.1.1. the Merchant must either: • If the estimated Transaction amount is equal to or below the Floor Limit.d Effective 5 April 2008.4.1. 5.5 Airline Transactions When a Cardholder purchases multiple Airline tickets on the same Account Number and their cumulative purchase price exceeds the Floor Limit.3. 1 dollar) on the Cardholder’s check-in or rental pick-up date • If the estimated Transaction exceeds the Floor Limit.4 5.4.E.E.a 5.b A Car Rental Company may estimate Transaction amounts for Authorization based on the following: • Cardholder’s intended car rental period • Rental rate • Applicable tax • Mileage rates • Other allowed charges.1.3.B 5. as specified in Section 5. as specified in Section 5.4 Hotel and Car Rental Transactions 5.E.E.d The Merchant may obtain and must record Authorizations for additional amounts above any amount already authorized after the check-in or rental pick-up date and prior to the check-out or rental return date.3.E. and Authorization Code on the Transaction Receipt if the actual Transaction amount exceeds either: • The Floor Limit • 15% more than the sum of the authorized amounts 5.c After completing the estimates.1.5 Airline Transactions 5.E. and Authorization Code on the Transaction Receipt 5.E.4. obtain an Authorization and include the date.E.

6.1. This Authorization is valid if the Transaction amount is within 15% of the authorized amount. Volume I—General Rules .E.1.b High-Risk Telemarketing Transactions The Floor Limit for a High-Risk Telemarketing Merchant is zero.E.a A Mail/Phone Order Merchant and an Electronic Commerce Merchant (for a NonSecure and Non-Authenticated Security Transaction) must attempt to obtain the Visa Card expiration date and forward it as part of the Authorization Request. the Cruise Line may obtain Authorization for each ticket individually.1.8 Mail/Phone Order and Electronic Commerce Transactions ADDITIONAL INFORMATION: All Chargeback rights for Electronic Commerce Transactions apply to Visa Electron Transactions.E. 5.6.b A final or an additional Authorization must be obtained and the date. A High-Risk Telemarketing Merchant must submit the appropriate Merchant Category Code as follows: • With each Authorization Request • Through BASE II 5.7.8. and must be disclosed to the Cardholder 5.b 156 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. amount.E.7.E.1.1.1. 5.E. The Transaction Date is the date the merchandise is shipped.a 5.c 5.1.1. provided that the additional amount represents shipping costs. 5. and Authorization Code must be included on the Transaction Receipt if the actual Transaction amount exceeds either: • The Floor Limit • 15% more than the sum of the authorized amounts 5.6 Cruise Line Transactions 5.Chapter 5: Payment Acceptance 5.E.1.7.6 Cruise Line Transactions When a Cardholder purchases multiple Cruise Line tickets on the same Account Number and the total purchase price exceeds the Floor Limit.1.7 5.1.8.8 Mail/Phone Order and Electronic Commerce Transactions 5.E. a Mail/Phone Order or an Electronic Commerce Merchant may obtain Authorization on any day up to 7 calendar days prior to the Transaction Date.E.E. For goods to be shipped.1.E.a A Cruise Line may estimate Transaction amounts for Authorization as follows: • The initial Authorization Request must be based on the Cardholder’s signed statement of intent to purchase goods or services aboard ship for a Cardholderspecified amount • Additional Authorizations may be obtained at any time on or between the Cardholder’s embarkation date and disembarkation date.E. An Acquirer must assign the appropriate Merchant Category Code to each High-Risk Telemarketing Merchant.

or other uses not including full service lodging (i.e An Electronic Commerce Transaction must be sent Online for Authorization.10.a 5.11 Partial Authorizations A Merchant that participates in the Partial Authorization service must: • Include the Partial Authorization indicator in the Authorization Request message.Authorization Request .b 5.b The Clearing Record for a Recurring Transaction must contain Merchant contact information in the Merchant name or Merchant city fields that enables the Cardholder to contact the Merchant directly.1.d 5.E.E.1.E.E. as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines • Immediately submit an Authorization reversal if the Cardholder elects not to complete the purchase • Submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.E.1.1. rentals.c 5. as specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) 5..1.9.1.E. The Acquirer must submit the assigned Merchant Category Code for a Timeshare Merchant either: • With each Authorization Request • Through BASE II 5.1.9 5.a Recurring Transactions For a Recurring Transaction.10 5.E.10.1.8. An Electronic Commerce Transaction must be identified in both the Authorization Request and Clearing Record with the appropriate Electronic Commerce Transaction indicator values. an Acquirer must: • Ensure its Recurring Services Merchant obtains an Authorization for all Recurring Transactions • Transmit the Recurring Transaction indicator in both the: .8. A Merchant must obtain Issuer Authorization for all Mail/Phone Order Transactions.9.Clearing Record 5.E.E.8.11 Partial Authorizations 5.E.1.5.e.1. maid and room service).1. Volume I—General Rules 157 .9 Recurring Transactions 5.E. Timeshare Transactions An Acquirer must assign Merchant Category Code 7012 to each Timeshare Merchant that operates sales.1.

1.5.A. a variance to this requirement applies in the jurisdiction of the U. as specified in Section 4.12 Automated Fuel Dispenser Transactions 5. or local currency equivalent • Obtain a Status Check Authorization.S.12 5. Volume I—General Rules .1. Provisions related to Real-time Clearing are not applicable to transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.A.E.For a Chip or PIN-initiated Transaction.12.1.Chapter 5: Payment Acceptance 5. Region for Automated Fuel Dispenser Transactions.For all other Transactions.B.11 • Effective 4 October 2008.Send a pre-authorization request for an estimated amount (not to exceed US $500 or local currency equivalent). Effective 18 July 2008.E.12 Automated Fuel Dispenser Transactions 5.Send the actual Transaction amount (Completion Message) to the Issuer within X of the pre-authorization request . US $752.1. or local currency equivalent .E. US $100. 2 3 158 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. participate in Real-Time Clearing3 as follows: . a variance to this requirement applies in the jurisdiction of the U.Participate in Partial Authorization The Automated Fuel Dispenser Merchant is protected from a Reason Code 72 No Authorization Chargeback for the amount approved by the Issuer.a Automated Fuel Dispenser Transactions An Automated Fuel Dispenser Merchant may: • Effective through 14 November 2008.E. obtain an Authorization for the full amount of a Transaction exceeding US $501 or local currency equivalent • Effective 15 November 2008. 1 Effective 18 July 2008. based on the Merchant’s good faith estimate of the final Transaction amount taking into account among other factors typical spending patterns at the Merchant location .S. obtain an Authorization for the full amount of a Transaction exceeding one of the following: . Region for Automated Fuel Dispenser Transactions.

Volume I—General Rules 159 . for Status Check Authorization Transactions.The difference between the amount approved in the Partial Authorization Response and the final Transaction amount if the Cardholder’s purchase is lower than the Partial Authorization amount . an Automated Fuel Dispenser Merchant must: • Include the Partial Authorization indicator in the Authorization Request or Status Check Authorization.For Transactions where the full Transaction amount is included in the Authorization Request. submit a Clearing Transaction for no more than the amount approved in the Partial Authorization Response .5.F Data Protection Method Requirements An Electronic Commerce Merchant must offer Cardholders a Data Protection Method such as: • 3-D Secure • Secure Sockets Layer (SSL) 1 Effective 18 July 2008. Region for Automated Fuel Dispenser Transactions.E.F Data Protection Method Requirements 5. a variance to this requirement applies in the jurisdiction of the U.The full amount of the Partial Authorization Response if the Cardholder does not continue with the Transaction 5.1.1. submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or US $50 (or local currency equivalent).12. whichever is lower: * For a Chip or PIN-initiated Transaction. submit a Clearing Transaction up to the amount approved in the Partial Authorization Response or one of the following.A. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or local currency equivalent * For all other Transactions.1.F Data Protection Method Requirements 5.Effective through 14 November 2008.b If participating in the Partial Authorization service.Effective 15 November 2008. whichever is lower . US $100.S. as specified in the VisaNet manuals and the Visa International Prepaid Card Products Program Guidelines .1. US $751. for Status Check Authorization Transactions. or local currency equivalent • Submit an Authorization reversal for either: .

A.1.2 TRANSACTION RECEIPT COMPLETION 5. are specified in this section and: • • • • Section 4. Detailed requirements for each type of Transaction Receipt.2.A. Manually Imprinted Transaction Receipts On manually imprinted Transaction Receipts. Volume I—General Rules .2.2.1 5.Brief description of the goods or services sold . a Merchant must both: • Include the Cardholder name if one is printed or embossed on the Card • If the imprinted information is not legible. the Transaction Currency defaults to the local currency of the country where the Transaction occurred.1 Delayed or Amended Charge Transactions 5.2.3 Cardholder Signature A Merchant must not require the Cardholder to sign a Transaction Receipt until the final Transaction amount is entered on the Transaction Receipt.A.2 TRANSACTION RECEIPT COMPLETION This section applies to Manual.2.2 5.2.A 5. including printing and data requirements. reproduce it clearly 5.B.B.A.A. a Merchant must both: • Create a Transaction Receipt that includes the words “Signature on File” • Send a copy to the Cardholder at the address shown on the rental contract or folio 160 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Currency symbol (such as US $) or words denoting the Transaction Currency as part of the Transaction amount 5. Electronic.B 5.Chapter 5: Payment Acceptance 5.b Without a currency symbol or identification.a General Transaction Receipt Information Requirements General Requirements A Merchant: • May generate a Transaction Receipt either electronically or manually • Must enter the following information on the Transaction Receipt: . 5. SEE ALSO: A Transaction Receipt may be generated either electronically or manually. and Electronic Commerce Transaction Receipts.2.1 Special Transaction Receipt Information Requirements Delayed or Amended Charge Transactions For a Delayed or Amended Charge Transaction.2.2.2 Electronic Transaction Receipt (Exhibit 7I) Manual Transaction Receipt (Exhibit 7J) Electronic Commerce Transaction Receipt (Exhibit 7K) 5.1.

2.a Electronic Commerce Transactions All data elements specified in Electronic Commerce Transaction Receipt (Exhibit 7K) must be included on an Electronic Commerce Transaction Receipt.2.2 and the BASE II Record Requirements (Exhibit 2L).B.4.5 Recurring Electronic Commerce Transactions The initial Transaction for a recurring Electronic Commerce Transaction must be processed with the appropriate Electronic Commerce Transaction indicator values.2.B.2. 5.2.2.2. 5. 5. a Merchant must: • Obtain an Authorization • Write “Recurring Transaction” on the signature line of the Transaction Receipt • For a recurring Electronic Commerce Transaction.2.3 Mail/Phone Order Transactions A Merchant must write “TO” for a telephone order or “MO” for a mail order on the signature line of the Transaction Receipt used for Deposit or retrieval purposes.B.2.4.B.B.a Aggregated Transactions Upon completion of a purchase. An Electronic Commerce Merchant must not return the full Account Number to the Cardholder either online or on the Transaction Receipt.B. as agreed to by the Cardholder.6 5. Electronic Commerce Transaction Receipt.4 5.2 Recurring Services Transactions For a Recurring Services Transaction.2.6 Aggregated Transactions 5.5. VISA RECOMMENDS: Visa strongly recommends disguising or suppressing all but the last 4 positions of the primary Account Number on the Cardholder Transaction Receipt from a Point-of-Transaction Terminal.B.B.B. and an Aggregated Transaction Receipt that must include the following for each individual purchase: • Date • Amount • Description of purchase 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.6. Volume I—General Rules 161 .B.b 5. the Electronic Commerce Merchant must provide an Electronic Commerce Transaction Receipt with the information specified in (Exhibit 7K). as specified in the following exhibits: • BASE II Record Requirements (Exhibit 2L) • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) Subsequent recurring Electronic Commerce Transactions must be completed as specified in Section 5.2 Recurring Services Transactions 5. include the frequency and duration of the Recurring Transactions.2. on the Transaction Receipt 5.

C.3.1.B.2.Chapter 5: Payment Acceptance 5. that its Dynamic Currency Conversion service is a Visa service 5.G Section 7. that specifies the following: .B. 162 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Table 7-5 Appendix A.7.C.2.B.6.B. a Transaction Receipt representing Dynamic Currency Conversion at the Point-of-Transaction must show separately.3. easily visible to the Cardholder.b Section 5.7.7 Dynamic Currency Conversion 5. all of the following: • Currency symbol of the Merchant’s local currency • Transaction amount of the goods or services purchased in the local currency of the Merchant • Exchange rate used to determine Transaction amount • Currency conversion commission or fees • Currency symbol of the Transaction Currency • Total Transaction amount charged by the Merchant in the Transaction Currency.2. the Transaction Receipt must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.2. Dispute Resolution Rules.7 Dynamic Currency Conversion 5. "Exhibits".b The individual purchase information and the Aggregated Transaction information must be available to the Cardholder for a minimum of 120 days following the processing date of the Aggregated Transaction.Cardholder has been offered a choice of currencies for payment including the Merchant’s local currency . followed by the words “Transaction Currency” • Statement.3.2.E. Section 1.4. (Exhibit 7K) Electronic Commerce Transaction Receipt Appendix D. Volume I—General Rules .B. Dispute Resolution Rules.a Dynamic Currency Conversion A Merchant offering Dynamic Currency Conversion must comply with the following: • Inform the Cardholder that Dynamic Currency Conversion is optional • Not impose any additional requirements on the Cardholder to have the Transaction processed in the local currency • Not use any language or procedures that may cause the Cardholder to choose Dynamic Currency Conversion by default • Not misrepresent.Cardholder’s selected Transaction Currency is final In addition. either explicitly or implicitly.B.2.b In both a Card-Present and Card-Absent Environment.7 5. SEE ALSO: • • • • • • • Section 5. Table 1-5 Volume II. “Defined Terms” Volume II. Reason Code 75 — Transaction Not Recognized 5.

b Proper disclosure does not include a statement that waives a Cardholder’s right to dispute the Transaction with the Issuer.2. the Merchant must disclose to the Cardholder all of the Transaction Receipt requirements specified in Section 5.8 Returned Merchandise and Adjustments Table 5-2: Proper Disclosure on Transaction Receipts 5.a Transaction Receipt Wording “No Refund. Volume I—General Rules 163 .B. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.c Prior to initiating Dynamic Currency Conversion for a Priority Check-out Transaction or an express-return Car Rental Transaction.B.B. the Merchant must complete a written agreement with the Cardholder that specifies all of the following: • Cardholder has agreed that Dynamic Currency Conversion will take place • Cardholder has been offered a choice of currencies for payment.2.2.” “No Exchanges.2.2.7.b.7.5.8. including the Merchant’s local currency • Specific Transaction Currency agreed to by the Cardholder and Merchant • Choice of currency decided on between the Cardholder and Merchant is final • Currency conversion commissions or fees that will be applied • Rate used for currency conversion will be determined by the Merchant at a later date without additional consultation with the Cardholder In addition.B. Returned Merchandise and Adjustments Table 5-2 specifies the words or similar wording that must be legibly printed on all copies of the Transaction Receipt near the Cardholder signature area or in an area easily seen by the Cardholder.8. the written agreement must indicate that the Dynamic Currency Conversion is conducted by the Merchant or that the Dynamic Currency Conversion is not associated with or endorsed by Visa.d Prior to initiating Dynamic Currency Conversion. Merchant only accepts merchandise for return and delivers an in-store credit document that both: • Equals the value of the returned merchandise • Must be used at the Merchant location 5.B.B.7.8 5. Table 5-2: Proper Disclosure on Transaction Receipts To Be Used for the Following Return Policies Merchant does not: • Accept merchandise in return or exchange • Issue a refund to a Cardholder Merchant only accepts merchandise in exchange for merchandise of equal value to the original Transaction amount.2.2. 5.” or “All Sales Final” “Exchange Only” “In-Store Credit Only” 5.B.

1.1. check. taxes.1. unless requested by the Cardholder.A TRANSACTION RECEIPT PROCESSING Multiple Transaction Receipts and Partial Payments A Merchant must include the total currency amount of goods and services purchased at the same time on a single Transaction Receipt. Volume I—General Rules .3.Chapter 5: Payment Acceptance 5. as specified in Section 5.4. These services may include room. When the Merchant provides a Cardholder with a Small Ticket Transaction Receipt.S • Installment Transactions 5. A delayed or amended charge must be processed to the Cardholder’s account within 90 calendar days of the Transaction Date of the related Transaction. food or beverage charges.F.3. or both at the time of sale • Delayed Delivery Transactions.B.B.4 Section 7.B 5.9 Small Ticket Transaction A Merchant is not required to provide a Cardholder with a Transaction Receipt for a Small Ticket Transaction. rental fees. 5. insurance.3.b 5.2. fuel. parking tickets and other traffic violations.4.3 Section 5. The only exceptions to this requirement are: • Purchases in separate departments of a multiple-department store • Individual Airline tickets issued to each passenger if required by Airline policy • Individual Cruise Line tickets issued to each passenger if required by Cruise Line policy • Partial amount paid by the Cardholder in cash. damage to rental vehicles.B.B. SEE ALSO: • • • • Electronic Transaction Receipt (Exhibit 7I) Section 5.3.c 164 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.a Delayed or Amended Charges General Requirements A Merchant may process delayed or amended charges if the Cardholder has consented to be liable for delayed or amended charges for a Hotel.1.C.2. A Transaction must not be divided by using 2 or more Transaction Receipts.B. as specified in Section 5.9 Small Ticket Transaction 5.B.3. the Transaction Receipt must have the minimum data specified in Electronic Transaction Receipt (Exhibit 7I).3.Q • Advance Deposit Transactions.2 5.B.1 General Requirements 5.E. Car Rental Company.1 5.3 5.3. or Cruise Line Transaction.4. and goods and services purchased aboard a Cruise Line vessel.

1 General Requirements 5. statute violated. 5.3. the Merchant must provide all of the following: • Copy of the rental agreement • Estimate of the cost of the damages from an organization that can legally provide repairs in the Car Rental Company’s country • Civil authority’s accident report (if applicable) • Documentation showing the Cardholder’s consent to pay for damages with his Visa Card • Any other pertinent documentation available to demonstrate Cardholder liability • Copy of the Merchant’s insurance policy.b 5.2 Special Requirements for Car Rentals ADDITIONAL INFORMATION: An Issuer may file for Compliance if a Car Rental Company fails to support the charges for disputes involving the validity of delayed or amended charges for damage to rental vehicles or for traffic violations.1 Recurring Transactions General Requirements A Recurring Services Merchant must: • Obtain Cardholder permission to periodically charge for recurring services. the Merchant must provide documentation from the appropriate civil authority.3.2.E-mail or other electronic record . in a format including.C. Volume I—General Rules 165 .3. the Car Rental Company may provide a copy of the car rental agreement showing the Cardholder’s consent to be responsible for the insurance deductible as indicated by his signature or initials.3. including the license number of the rental vehicle.Hard-copy correspondence • Retain this permission for the duration of the recurring services and provide it upon Issuer request • Provide a simple and easily accessible online cancellation procedure if the Cardholder request for goods or services was initially accepted online 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2 Special Requirements for Car Rentals 5.2.B. time and location of the violation.a For a parking ticket or traffic violation. In lieu of the Merchant’s insurance policy. 5.B.3. For rental car damage.5. but not limited to: .B.C 5.C.B. The Cardholder’s signature must be in proximity to the disclosure. if the Car Rental Company requires that the Cardholder pay an insurance deductible for damages.3. and amount of the penalty in local currency.3.

5 Returned Merchandise and Adjustments A Merchant may limit its acceptance of returned merchandise or establish a policy to make price adjustments if the Merchant both: • Makes proper disclosure.3.2 Credit Transaction Receipt A Merchant may.1 Credit Refunds Restrictions A Merchant must provide a credit refund in connection with a Transaction by a Credit Transaction Receipt. The only exceptions are Airlines.2. at its discretion.4 5.) Special Credit Refund Requirements for Timeshare Merchants A Timeshare Merchant must provide a full credit refund when both the: • Transaction Receipt was processed • Cardholder cancelled the Transaction within 10 calendar days of the Transaction Date 5.3.B.D.3.3 5.3.a Transaction Receipt Reversal or Adjustment A Merchant must process a Reversal or an Adjustment within 30 calendar days if it processed a Transaction Receipt in error.D 5.D.2 Prohibitions A Recurring Services Merchant must not: • Include partial payment for goods or services purchased in a single Transaction • Include additional finance charges on a Recurring Transaction • Complete a Recurring Transaction if it receives a Decline Response or a cancellation notice from the Cardholder 5.b 5. 5.D. not by cash or check.D.D. as specified in Section 5. Volume I—General Rules .3.Chapter 5: Payment Acceptance 5. The Merchant then must: • Prepare a credit that includes the Credit Transaction Receipt date and identifies the original Transaction • Deliver a completed Credit Transaction Receipt to the Cardholder • Deposit the Credit Transaction Receipt within 14 calendar days of the date that the credit is issued 5.3. prepare a Credit Transaction Receipt when a valid Transaction Receipt was previously processed and the Cardholder either cancelled the Transaction later or returned the goods.C. (See BASE II Record Requirements (Exhibit 2L) for information on Transaction codes and the VisaNet manuals for information on Single Message System message types. The debit must be reversed using a Reversal Transaction code or an Adjustment message.5 Returned Merchandise and Adjustments 5.3. if required by law or applicable tariff.C.3.D.3.D.8 • Delivers the purchased goods to the Cardholder at the time of the Transaction 166 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.2 Prohibitions 5.3.3.3.D.

3.F.F. SEE ALSO: • Section 5. Region for the Visa Tax Payment Program.S.E 5.3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. except as specified in Section 5. 5.B.5.1.E. A Merchant must deposit only Transaction Receipts that directly result from Cardholder Transactions with that Merchant.2 Amended Transaction Receipts A Hotel.3.3. Car Rental Company.1 An IPSP may deposit Transaction Receipts on behalf of a Sponsored Merchant.2.1. e-mail or fax) • Paper (e.1. A Merchant or IPSP must not deposit a Transaction Receipt until one of the following occurs: • The Transaction is completed • The goods or services are shipped or provided.F Transaction Receipt Deposit This section specifies Merchant and Internet Payment Service Provider (IPSP) requirements for depositing Transaction Receipts. Volume I—General Rules 167 .3.g. An Electronic Commerce Merchant may deliver the Transaction Receipt in either of the following formats: • Electronic (e.E.4.1. as specified in Section 5.b 5.3.1 Deposit Restrictions 5.2.F.3.1 5.F.a Deposit Restrictions A Merchant must not deposit Transaction Receipts resulting from any Transaction involving a Card between a Cardholder and another entity.g.F. 5.E Transaction Receipt Delivery to Cardholder 5.3.4 5.B.3.1 Transaction Receipt Delivery to Cardholder Transaction Receipts A Merchant must provide a completed copy of the Transaction Receipt to the Cardholder at the time that the purchased goods are delivered or services are performed.d • The purchased service is performed • The Cardholder’s consent is obtained for a Recurring Transaction 5. or Cruise Line must send the Cardholder a copy of any amended or additional charges added to a Transaction Receipt.3. a variance to this requirement applies in the jurisdiction of the U.c 1 Effective 4 October 2008..A. hand-written or terminal-generated) The Transaction Receipt is not required for a Small Ticket Transaction unless requested by the Cardholder. Data requirements for Transaction Receipt Deposits and processing appear in BASE II Record Requirements (Exhibit 2L).3.F.9 • Section 5.F..

must deposit all Transaction Receipts in the Transaction Country.4.1.3 5. The Transaction Date is the Deposit Date or date of disembarkation.Chapter 5: Payment Acceptance 5. These payments must be the same as the Transaction totals.3. A Merchant must deposit all Visa Electron Transaction Receipts within 2 business days of the Transaction Date.F.d A Merchant or IPSP may deposit a Transaction Receipt before shipping or providing the goods or services only if the Cardholder has agreed to either: • A Delayed Delivery Transaction.3.4.3.D.3. An Acquirer may allow a Merchant with multiple Merchant Outlets within the same country that centrally accumulates Visa Transaction Receipts up to 21 calendar days to deposit them. The 21 calendar-day period includes the Transaction Date and Deposit Date.3.b 5. less any applicable discounts or Credit Transaction Receipt totals.F.F.b 5.F.c 5.3.3. except a military base or an International Airline.a 5.4.A SPECIAL MERCHANT PAYMENT ACCEPTANCE SERVICES In-Transit Service Transaction Requirements This section specifies the requirements for completing In-Transit Service Transactions through an In-Transit Terminal for the purchase of goods or services such as: • Video games • Movies • Gambling services • Catalog shopping Additional requirements for completing In-Transit Service gambling Transactions are specified in Section 5.2.a 5. as specified in Section 5.4 5.F.4.A In-Transit Service Transaction Requirements 5.3.3. Payments to Merchants Each Acquirer must pay or credit its Merchant’s or IPSP’s account promptly after the Transaction Receipt Deposit.S 5.F.Q • An Advance Deposit Transaction.F. Deposit Time Limits A Merchant must deposit all Visa Transaction Receipts within 3 business days of the Transaction Date.4.3.3.3.4 5. if the Transactions are deposited at the end of the cruise. 5.1.2 Deposit Location 5. Volume I—General Rules .F. A Cruise Line may deposit on-board Transactions at various ports-of-call.2.3. Deposit Location A Merchant. as specified in Section 5.F.2 5.e A Merchant with multiple Merchant Outlets must deliver Transaction Receipts so that the Acquirer can identify the location of each Transaction.F. 168 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.F.

A. If a Transaction Currency is not specified on the Transaction Receipt.1 Transaction Currency An In-Transit Service Transaction must be cleared in the exact amount and Transaction Currency as agreed to by the Cardholder and Merchant. 5.5. and must be within 24 hours of the Transaction Date.3 5.A. unit rate. The Authorization Request must include the following: • Full.4.3. If Authorization data is stored for processing until arrival at the final destination.3. it must be encrypted and kept in a secure location with access limited to authorized personnel only.1 Transaction Currency 5. at least. Merchandise must be shipped within 7 calendar days of the Authorization date.A. Multiple In-Transit Service Transactions are permitted if authorized and cleared individually.A.A.d 5.a Authorization Requests An Authorization Request may occur while in transit or at the final destination.4.4. or accumulated amount.3.c An Authorization Request for services such as in-transit movies or video games may be for an hourly rate. Authorization Requests occurring at an In-Transit Terminal representing multiple Merchants must be processed separately by each Merchant.4. An Authorization Request must not be key-entered.4.4. Fees for shipping and handling may be included in the Authorization amount provided they are disclosed to the Cardholder at the time of the Transaction.4. the following information: • Merchant’s primary place of business or country of incorporation in the Merchant country field • Merchant’s customer service telephone number and country located in Merchant city field • Word “In-Transit” following the Merchant name in the Merchant name field 5.4.A.4.e 5.b 5. Volume I—General Rules 169 . it will default to the currency of the Transaction Country.3.4 Transaction Date 5.2 Merchant Description The Acquirer must include a Merchant description containing.A. unaltered contents of the Magnetic Stripe or Magnetic-Stripe Image on the Chip • Merchant Category Code most appropriate for the Transaction type 5.4.A.4. An Authorization Request for in-transit catalog or direct marketing purchases must be for the total amount of all purchases made by a single Cardholder in a single Transaction.3. Transaction Date The Transaction Date for an In-Transit Service Transaction is either: • Date the transport vehicle reaches its final destination • Date merchandise is shipped 5.A.A.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.

In-Transit Terminal Requirements An In-Transit Terminal must display the following information on the introductory screen: • Merchant name • Merchant location • Terms and conditions.A.4.A.Refund policy .b 5.A.A.6. and processed according to the Visa International Operating Regulations SEE ALSO: • Section 3.a Transaction Receipt Delivery An In-Transit Service Merchant must provide the Cardholder with a completed Transaction Receipt.a 5.4. the In-Transit Terminal must allow the Cardholder to either: • Accept the terms and conditions • Cancel the Transaction 5.B Gambling Transactions A gambling Merchant may disburse winnings as an Original Credit if both: • The Original Credit is processed to the same Account Number that was used to place the winning wager • The Transaction representing the winning wager was lawfully made. the Cardholder name and address must be captured by the In-Transit Terminal and included on the Transaction Receipt.A.Chapter 5: Payment Acceptance 5. such as: .4.A.4.11 170 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Return policy .4. properly identified.5 5.4.4.4. either while in transit or through the mail.5. Volume I—General Rules .Cancellation policy 5.5.4.6.5 Transaction Receipt Delivery 5.6 5.2.A. as specified in Section 5.b Prior to initiating a Transaction.B Gambling Transactions 5.A.7 • Section 4. If sent by mail.

a Transaction completed by a Member.4.C.4. Merchant.1.1.C.C.C 5.4. as specified in Section 5. IPSP.e.C Online Gambling Transactions 5.E. Merchant.1 Special Requirements 5.c If a funds transfer to an individual is to be used for an Online Gambling Transaction.C.d An Online Gambling Merchant must not deposit a credit Transaction to disburse winnings to Cardholders. 5. Visa may impose these requirements on the funds transfer Merchant for any future funds transfers to that individual.4. Volume I—General Rules 171 .4. Online Gambling Merchant.5.1.4.a Online Gambling Transactions Special Requirements In addition to the requirements specified in Section 5.b If a Member. or Sponsored Merchant that processes Online Gambling Transactions must be identified with both: • Merchant Category Code 7995 even when gambling services are not the Merchant’s primary business • The Quasi-Cash/Online Gambling Transaction indicator in the Authorization Request and Clearing Record 5.4. except for an Original Credit. IPSP.1. an Acquirer must both: • Identify the Transaction as an Online Gambling Transaction • Ensure that adequate processes are in place that will identify and eliminate abuse by an individual or Online Gambling Merchant that attempts to circumvent proper Transaction identification If Visa determines that an individual is facilitating Online Gambling Transactions through funds transfers.4.C.4.1.B. or Sponsored Merchant is unable to distinguish an Online Gambling Transaction from other Transactions. it must both: • Identify all Transactions as Online Gambling Transactions • Inform the Cardholder that Transactions may be identified on the billing statement as gambling Transactions 5. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.8.C.1 5.

A.4. Volume I—General Rules .C.g.c Minimum pay-out ratios must be established within the In-Transit Service Gambling Merchant’s Visa Region.Odds of winning . 5.A.1 Transaction Restrictions 5.4. a Website for an Online Gambling Merchant must contain all of the following information: • The statement “Internet Gambling may be illegal in the jurisdiction in which you are located.Cancellation policies .1.b 5.Chapter 5: Payment Acceptance 5.4. if so.Rules of play .Rules of play . 172 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.D.” • A statement of the Cardholder’s responsibility to know the laws concerning online gambling in his country of domicile • A statement prohibiting the participation of minors • A complete description of all of the following: .4..2.2 Special Website Requirements 5. each In-Transit Terminal returns on average US $75 or local currency equivalent for every US $100 or local currency equivalent wagered).D.Pay-out ratios 5.4.1. Visa recommends that pay-out ratios equal at least 75% of the amount wagered (e.D.2 Special Website Requirements In addition to the Website requirements specified in Section 5.4. In addition to the requirements specified in Section 5. as specified in the Visa Acquirer Risk Management Guide 5.1.D 5. you are not authorized to use your payment card to complete this transaction.D.4.a An Acquirer must ensure that its In-Transit Service Gambling Merchant has the ability to prevent the In-Transit Terminal from accepting a service request on any BIN blocked by an Issuer.D.4.Pay-out policies • A statement recommending that a Cardholder retain a copy of Transaction records and Merchant policies and rules • An Acquirer numeric identifier. an In-Transit Terminal providing gambling services must: • Verify that the BIN has not been blocked by the Issuer • Display the following information on the introductory screen: .1 In-Transit Service Gambling Transaction Restrictions In-Transit Service gambling activities are intended for recreational purposes only and are permitted with the restrictions specified in this section.4.C.1.

4.4. SEE ALSO: • About the Visa International Operating Regulations.4. check.2. as specified in Section 5. per excursion • Winnings exceeding US $3.E 5.E.2 5. or local currency equivalent.D. Effective 1 January 2012.4.2 Authorizations 5. all new contactless programs in countries without existing contactless implementations must comply with the Visa Contactless Payment Specification.3 5. 5.a 5. Gambling winnings must not be dispensed in the form of cash.4. a Cardholder may wager up to the total Transaction amount permitted. an Authorization reversal must be submitted for the difference.2.D.4. Volume I—General Rules 173 . 5. per excursion 5.D.4.2 Contactless Program Payment Requirements Effective 1 April 2008. An Authorization Request processed upon arrival at the final destination.4.d An In-Transit Service Terminal providing gambling service must not permit either: • Losses exceeding US $350.c 5.D. or other payment method.500.4.D.D.4.2 Contactless Program Payment Requirements 5. If losses are less than the amount authorized. all contactless programs must comply with the Visa Contactless Payment Specification.4.2.D. Authorizations An Authorization Request at an In-Transit Terminal providing gambling services must be for the total amount agreed to by the Cardholder.D.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.5. Cardholder Credit Gambling winnings that are due to a Cardholder must be processed as a credit to the Account Number used in the initial Transaction. Other Publications • Section 1. or local currency equivalent.A.e During a single trip on the same craft.4.E.4.1.D.1.b 5.D.1.2. must not be more than the total amount of the loss.4.1 Proximity Payment Transactions Proximity Payment General Requirements A Proximity Payment Transaction must comply with one of the following specifications: • Visa Contactless Payment Specification • Visa Contactless Payment Specification ISO 14443 Type A and Type B 5.4 Transaction Processing An In-Transit Service Transaction involving gambling must be processed as a QuasiCash Transaction.E.4.

4.9 • Section 5.4.4.2.4.1 • Section 7.G.3 Small Ticket Transaction Cardholder Verification A Merchant is not required to obtain Cardholder Verification.4.F. with a single trading name • Using the same Visa Account Number 174 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including a Sponsored Merchant.E.1 Aggregated Transaction General Requirements 5. "Merchant Data Standards" • Have a Transaction value equal to US $25 or less.1 Aggregated Transactions for Electronic Commerce Merchants Aggregated Transaction General Requirements Only an Electronic Commerce Merchant may process an Aggregated Transaction.3. 5. SEE ALSO: • Section 5.G.F 5. Volume I—General Rules .F. An Aggregated Transaction must consist only of purchases made: • From a single Electronic Commerce Merchant.4.1 Small Ticket Transaction Small Ticket Transaction General Requirements The Small Ticket Transaction must: • Be conducted in a Face-to-Face Environment • Be authorized • Be initiated by a Merchant with a Merchant Category Code that qualifies for a Small Ticket Transaction as specified in Appendix B.2 5. unless requested by the Cardholder.3.G 5.4.4.F.C. unless PIN Verification is required.B.4 Small Ticket Transaction Receipt A Transaction Receipt is not required for a Small Ticket Transaction.4.2 Small Ticket Transaction Restrictions A Transaction must not be processed as a Small Ticket Transaction if either: • The Chip-Reading Device is unable to read the Chip and the Transaction is completed using another method of data capture and transmission • Dynamic Currency Conversion was performed 5.Chapter 5: Payment Acceptance 5.F Small Ticket Transaction 5.F. or local currency equivalent • Have a POS Entry Mode 5.

Table 7-5 Appendix A. Section 1.6. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Dispute Resolution Rules.G. Dispute Resolution Rules.4 Aggregated Transaction Receipt Requirements An Aggregated Transaction Receipt must include details of the individual purchases that are included in the Aggregated Transaction. an Electronic Commerce Merchant must inform the Cardholder of all of the following: • Confirmation that Transaction aggregation will occur • Transaction aggregation terms. as specified in Section 5.Number of calendar days .1.4.2 Aggregated Transaction Restrictions An Aggregated Transaction must not: • Include purchases made more than 7 calendar days apart • Exceed US $25.G. including the maximum: .H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants A Merchant Outlet location for an Electronic Commerce or Mail/Phone Order Merchant is the country where all the following occur: • There is a Permanent Establishment through which Transactions are completed • The Merchant holds a valid business license for the Merchant Outlet • The Merchant has a local address for correspondence and judicial process other than a post office box or mail-forwarding address.E. or local currency equivalent. "Exhibits".2 Aggregated Transaction Restrictions 5.4.G.B. Volume I—General Rules 175 .3. SEE ALSO: • • • • • • • Section 5.4.2.4.C.6 Section 7. (Exhibit 7K) Appendix D.Transaction value • How to obtain details of the aggregated purchases 5. “Defined Terms” Volume II.2.4.5. Table 1-5 Volume II.3.3.H Merchant Outlet Requirements for Electronic Commerce and Mail/Phone Order Merchants 5.3 Aggregated Transaction Cardholder Notification Prior to the first purchase.4. which do not meet this requirement • The Merchant Outlet pays taxes relating to the sales activity In the absence of a Permanent Establishment. the Merchant Outlet of a Merchant that provides only digital goods is deemed to be located in the country where the principals of the company work. Reason Code 75 — Transaction Not Recognized 5.b Section 5. in total aggregated purchases • Be aggregated across more than one Visa Account Number 5.B.G.C.

H.2.H.4.4. Volume I—General Rules .I. However. and payment processes 5. 5.4.2 5.4.2.Chapter 5: Payment Acceptance 5.4. an Acquirer must only accept and submit Transactions into Interchange from Sponsored Merchants within that Acquirer’s jurisdiction.a 176 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.1.I. to Visa • Use the appropriate Merchant Category Code or other required indicators to identify Merchant or Transaction type • Include the requirements specified in Chapter 5. as specified in the Visa International Operating Regulations. based on both: • An evaluation of the Merchant’s business structure • Any other available information 5. "Payment Acceptance." in its contracts with its Sponsored Merchants • Ensure that its Sponsored Merchants comply with the requirements specified in Chapter 5.a Internet Payment Service Providers General Requirements for Internet Payment Service Providers An Internet Payment Service Provider (IPSP) must: • Not contract with another IPSP • Display the appropriate Visa-Owned Marks. 5. to indicate which Cards are accepted for payment on its Sponsored Merchants’ Websites • Report Sponsored Merchant and Transaction Information to its Acquirer and.4.1 5.H.I 5.1 Disclosure of Merchant Outlet Country An Electronic Commerce or Mail/Phone Order Merchant must disclose the Merchant Outlet country at the time of presenting payment options to the Cardholder.4.1 Disclosure of Merchant Outlet Country 5.1.I.I.2.4.b An IPSP may contract and process Transactions with multiple Acquirers.2 Internet Payment Service Provider and Sponsored Merchant Name 5.H.a Determination of Merchant Outlet Visa may determine the country of a Merchant Outlet and an Acquirer’s ability to contract with it.I.2 5.I. upon request.H.b The decision by Visa of the Merchant Outlet country is final. order.4.4.4. "Payment Acceptance" • Immediately terminate a Sponsored Merchant if required by the Acquirer or Visa • Ensure that a terminated Merchant is not permitted to be a Sponsored Merchant 5. Internet Payment Service Provider and Sponsored Merchant Name The IPSP name may appear alone on the Transaction Receipt and billing statement only if both the: • Cardholder accesses the IPSP Website directly • IPSP name is visible to the Cardholder during the selection.

2. Volume I—General Rules 177 . to the Cardholder the terms of the Installment Transaction.5.4.4.Transaction Currency agreed to by the Cardholder . but not limited to: • Qualifying for the Global Merchant Chargeback Monitoring Program • Generating excessive Copy Requests 5.4. electronically.4.Through its Sponsored Merchants 5.J. Visa may require that the Sponsored Merchant name be transmitted in the Clearing Record if the IPSP (or some or all of its Sponsored Merchants) causes undue economic hardship to the Visa system. A Merchant that offers Installment Transactions must: • Disclose in writing.I. unless the Merchant requires a “down payment” or deposit for custom order goods • Authorize the initial and all subsequent Transactions (Zero Floor Limit applies) 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Internet Payment Service Provider Customer Support An IPSP: • Must provide customer service through its Website if the Cardholder accesses the IPSP Website directly • May provide customer service either: .2. omissions.I.a.3 Internet Payment Service Provider Customer Support 5.4.4.I.I.J.1 General Requirements 5. Cardholder disputes.4.I.I. including: .J 5.b If the IPSP name appears alone. and other Cardholder customer service-related issues caused by its Sponsored Merchants • Is financially liable for each Transaction • Must not transfer or attempt to transfer its financial liability by asking or requiring a Cardholder to waive his dispute rights 5.Directly . or other method.All costs associated with the purchase of the goods or services .3 5. including.4.2. as specified in Section 5.c The IPSP name (or an abbreviation of the IPSP name) may appear in conjunction with the Sponsored Merchant name.That Transaction amounts may vary due to Currency Conversion Rate fluctuations • Not submit an Installment Transaction Receipt to its Acquirer at intervals of less than 7 calendar days • Not submit an initial Installment Transaction Receipt to its Acquirer until the merchandise has been shipped.4 Internet Payment Service Provider Liability An IPSP: • Is liable for all acts.4.1 Installment Transactions General Requirements A Merchant may offer Cardholders an Installment Transaction option under the following conditions.

K Load Transactions and Buy-a-Card Transactions A Load Transaction or Buy-a-Card Transaction completed through the use of a Visa Card must be processed as specified in BASE II Record Requirements (Exhibit 2L) and the VisaNet manuals.2 Liability for Installment Transactions Except as specified in the Visa International By-Laws. Visa assumes no liability for Installment Transactions processed more than 30 calendar days from the Authorization date. Volume I—General Rules .L.L.2 Visa Prepaid Load Partner Requirements 5.4.2 Visa Prepaid Load Partner Requirements A Prepaid Load Partner must: • Have a Merchant Agreement with the participating Acquirer to process Visa Prepaid Load Service Transactions • Comply with the requirements in the Visa International Prepaid Products Program Guidelines • Obtain Issuer approval of: .4.J. 5.4.4.A load Authorization Request for value reload on qualified reloadable Cards • Load value to a Prepaid Card only when the Card is present • Load Prepaid Cards only when the Prepaid Load Partner and the Prepaid Card Issuer are located within the same country • Load the Prepaid Card in the Cardholder’s Billing Currency 178 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.4.L 5.A load Authorization Request for Card activation on both reloadable and nonreloadable Cards .L.J.4.2 Liability for Installment Transactions 5. 5.Chapter 5: Payment Acceptance 5.1 Visa Prepaid Load Service Visa Prepaid Load Service General Requirements A Member or Merchant may participate in the Visa Prepaid Load Service as a Prepaid Load Partner to: • Sell Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement with a participating Issuer • Activate or load initial value to Visa Prepaid Cards under a Prepaid Load Partner Issuer Agreement • Add value to qualified reloadable Visa Prepaid Cards 5.

except as specified in Section 5.1.5.4.N.N.M Account Funding Transactions An Account Funding Transaction must: • Be processed through VisaNet as a purchase Transaction • If authorized.4.O Sale of Visa Travelers Cheques and Foreign Currency 5.4.M Account Funding Transactions 5. Volume I—General Rules 179 .N.4. If it does so.b A Quasi-Cash/Online Gambling Transaction indicator must appear in both the Authorization and Clearing Record.4. The check or money order must be payable to the party cashing the check or money order.4. Validation of Cardholder Identity A Merchant must validate the Cardholder’s identity.4. • Disclose any fee to the Cardholder and include it on the Transaction Receipt 5.N. 5. must be: • Processed as a purchase • Not processed as a Cash Disbursement 5. the Merchant must both: • Advise the Cardholder that the Merchant accepting the Card is the wire transfer company.4.1 5.N. all Quasi-Cash Transactions.4. not the payee.3 Wire Transfer Money Order Merchants A Wire Transfer money order Merchant may disburse checks or money orders.O. Merchants and Members not previously processing QuasiCash Transactions as a Cash Disbursement must both: • Process all Quasi-Cash Transactions as a purchase • Not process a Quasi-Cash Transaction as a Cash Disbursement Effective 15 November 2009.a Quasi-Cash Transactions General Effective 15 May 2008.6 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. as specified in Table 5-1.4.N • A Cash Disbursement that must comply with Section 4.4.2 5.1.O Sale of Visa Travelers Cheques and Foreign Currency A Member or a non-Member financial institution with authority to make Cash Disbursements that sells or disburses Visa Travelers Cheques or Foreign Currency must process the Transactions as either: • A Quasi-Cash Transaction that must comply with Section 5.N 5. include the Account Funding Transaction indicator in the Authorization and Clearing Record • Be cleared for the same amount approved in the Authorization 5.

1 5.Q.4.c 5. Account Number.a Delayed Delivery Transactions Authorization A Merchant completing a Delayed Delivery Transaction must obtain an Authorization if the cumulative total of both Transaction Receipts exceeds the Floor Limit.R.3 5.4.R. 1 Effective 16 May 2008.4.R.P Scrip 5.4.4.2.2.a Accommodation Information The Hotel or its third-party booking agent must quote the reserved accommodation rate and the exact name and physical address of the establishment.1 5.1.R.Q.R. Billing Information The Hotel or its third-party booking agent must obtain the Cardholder name.a Hotel Reservation Service General Requirements A Hotel or its third-party booking agent must participate in the Hotel Reservation Service if it accepts Visa Cards to guarantee Hotel reservations.4.Q.Q. The Merchant must obtain Authorization for each Transaction Receipt on each Transaction Date.4.d 5. and Card expiration date.Chapter 5: Payment Acceptance 5.4.R.a 5. Transaction Receipt Deposits The Merchant must write the word “Deposit” or “Balance” on the appropriate Transaction Receipt.4. The Merchant must not deposit the Transaction Receipt for the balance before delivery of the goods or services. Volume I—General Rules .2.Q 5.2 5.R.3. The Transaction Date for goods and services not shipped within 30 calendar days of the order is the shipment date.1. a variance to this requirement applies in the jurisdiction of the CEMEA Region.b 5.1.4.1 5.4.P Scrip A Visa or Visa Electron Card must not be used to purchase Scrip. 5. The Merchant may deposit the Transaction Receipt for the delayed delivery deposit before delivery of the goods or services. An Acquirer must incorporate these requirements into all Merchant Agreements.Q.4.3 Accommodation Information 5. 180 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4.4.R 5.4.1. The Merchant may retain the deposit if all of the following conditions apply: • Merchant received a Decline Response for the balance • Balance was not paid by other means • Transaction Receipt states that the deposit is non-refundable 5.4.2 5.b 5.2.Q.4.Q.Q.b 5.4.4.

b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4 Reservation Confirmation 5.m.6 Cancellation Confirmation 5. Merchant Outlet time on the date guaranteed.R.4.5 5. the Hotel or its third-party booking agent must mail a confirmation of cancellation.R.5. as specified in Section 5. Account Number.4.a 5.b 5.4.R.4.4.4.R.5 5. If a Hotel or its third-party booking agent requires that a Cardholder cancel before 6:00 p.4.R.4 5. Cancellation Confirmation The Hotel or its third-party booking agent must provide a cancellation code (if the reservation is properly cancelled) and advise the Cardholder to retain it in case of dispute. The Hotel or its third-party booking agent must not require cancellation notification more than 72 hours prior to the scheduled arrival date.5.6 5. If requested by the Cardholder.R. The confirmation must include the following: • Cardholder name.5.5.a Cancellation Period The Hotel or its third-party booking agent must accept all cancellations prior to the specified time. and Card expiration date • Confirmation code • Exact physical address of the establishment • Hotel Reservation Service provisions relating to the Cardholder’s obligations • Any other reservation details 5. the cancellation deadline must be no earlier than 6:00 p.R.R.4. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date. Account Number.4. and Card expiration date • Cancellation code • Any other cancellation details 5.5.3.4.4.4.4.R.4. Volume I—General Rules 181 .6.R. The Hotel or its third-party booking agent must provide this information and if requested provide to the Cardholder a written confirmation with the following information: • Cardholder name.4. including the date and time that cancellation privileges expire. to the Cardholder.a Reservation Confirmation The Hotel or its third-party booking agent must provide a confirmation code and advise the Cardholder to retain it in case of dispute.R.b 5.b The Hotel or its third-party booking agent must inform the Cardholder that one night’s lodging will be billed if the Cardholder has not either: • Registered by check-out time the day following the scheduled arrival date • Properly cancelled the reservation.R.4. Merchant Outlet time on the arrival date or date guaranteed.6.d 5.4.R. the Hotel or its third-party booking agent must mail the cancellation policy.R.c 5.R.m.

7.1 Advance Deposit Service General Requirements A Hotel or Cruise Line participating in the Advance Deposit Service must both: • Accept all Visa Cards or Visa Electron Cards for an advance deposit if the Cardholder agrees to the service • Hold a valid Advance Deposit Service contract with an Acquirer 5.R. Account Number.S.2 5. a 3-minute telephone call and message forwarding to the alternate establishment • Transportation to the alternate establishment 5.7. Volume I—General Rules .4. and Card expiration date • The words “No-Show” on the signature line of the Transaction Receipt 5.4.4.1.2.R.8.4.a 5.S 5. the cost of the intended length of stay (not to exceed 14 nights’ lodging) • Cost of the cruise 182 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.b 5. as specified in Section 5.c The Hotel or its third-party booking agent must follow normal Authorization and Deposit procedures for Hotels.4. the Hotel must provide the Cardholder with the following services at no charge: • Comparable accommodations for one night at another establishment • If requested.4.4.E and Section 5.F.S.S.4.a Billing Information The Merchant must obtain the following information from the Cardholder: • Cardholder name.4.7 Unclaimed Accommodations 5.7 5. the Hotel or its third-party booking agent must hold the rooms available according to the reservation until check-out time the following day. The Hotel or its third-party booking agent may then complete a Transaction Receipt that must contain the following: • Amount of one night’s lodging plus applicable tax • Cardholder name.7.4.4.S.R.2. not to exceed the following: • For lodging accommodations. Account Number.b The Merchant must determine the Advance Deposit Transaction amount. Unavailable Accommodations If the Hotel Reservation Service-guaranteed accommodations are unavailable.Chapter 5: Payment Acceptance 5.S. or embarkation for a Cruise Line • Intended length of stay or voyage 5.4.a Unclaimed Accommodations If the Cardholder has not claimed or cancelled the Hotel Reservation Service accommodations by the specified time.8 5.R.3.R.R. and expiration date as displayed on the Visa Card or Visa Electron Card • Telephone number and mailing address • Scheduled date of arrival for a Hotel.R.4.2 Billing Information 5.

4.S.4. However.5 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.S.4.b The Merchant must advise the Cardholder that it will both: • Hold the accommodations according to the reservation • Provide written confirmation of a Cardholder reservation change if requested 5.S.4.4.5. cancellation policy requirements.4. as applicable: • Reserved accommodation rate and the Transaction amount • Exact Merchant name and location • Name of the cruise ship and point of embarkation • Merchant’s intention to hold the accommodation for the number of nights paid for • Merchant cancellation policy 5.4.S.4 5.S.4.S.S. a Cardholder may forfeit the advance deposit.d Under the Advance Deposit Service.4.S.5 Transaction Receipt Completion 5.c The deposit amount must be applied to the total obligation.4.2. the Merchant must not charge the Cardholder for a No-Show Transaction. Reservation Information The Merchant must inform the Cardholder of the following. Volume I—General Rules 183 .4. and advise the Cardholder to retain it • Advance deposit requirements.S. Transaction Receipt Completion The Merchant must complete a Transaction Receipt with the following information: • Advance deposit amount • Cardholder name and Account Number • Cardholder telephone number and mailing address • The words “Advance Deposit” on the Transaction Receipt signature line • Confirmation code • Scheduled check-in or embarkation date • Date and time that cancellation privileges (if any) expire without deposit forfeiture for unused accommodations 5.c The Merchant must also advise the Cardholder that it will retain part or all of the Advance Deposit Transaction amount if the Cardholder has not: • Registered by check-out time the day following the specified last night of lodging for a Hotel (the Cardholder will lose the unused amount of the reservation) • Checked in by embarkation time for a Cruise Line • Cancelled the reservation within the time limit specified by the Merchant 5.3 Reservation Information 5.4.4. and the actual date and time that the cancellation privileges expire 5.4.a Reservation Confirmation The Merchant must provide both: • A confirmation code.3 5.S.

a Cancellation Confirmation The Merchant must provide a cancellation code and advise the Cardholder to retain it in case of dispute.10 5.S.S.8. the Merchant must provide daily transportation to and from the alternate establishment. Account Number.4.S.9 Unavailable Hotel Accommodations If the reserved accommodations are unavailable. • Comparable accommodations at an alternate establishment for the number of nights specified in the reservation (not to exceed 14 nights) or until the reserved accommodations become available at the original establishment • If requested. The Merchant must complete a Credit Transaction Receipt.8.8 5.S.S.a Unavailable Cruise Line Accommodations If the reserved accommodations are unavailable. If requested. The Merchant must provide the Credit Transaction Receipt copy to the Cardholder.S. including all of the following: • Transaction amount • Cardholder name.4.S. 5.S.4.4.Chapter 5: Payment Acceptance 5.10. and expiration date as displayed on the Visa Card or Visa Electron Card • Cardholder mailing address • Cancellation code • The words “Advance Deposit” on the Transaction Receipt signature line 5.4. the Merchant must both: • Deposit the Credit Transaction Receipt • Mail the Cardholder’s copy to the Cardholder 5.4.S.c Within 3 business days of the Transaction Date.4. the Merchant must provide the Cardholder with the following services without charge: • Credit refund for the entire Transaction amount.6 Transaction Receipt Delivery to Cardholder 5. 5. two 3-minute telephone calls and message forwarding to the alternate establishment • Transportation to the alternate establishment’s location and return to the original establishment.8. 184 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. the Merchant must offer the Cardholder a comparable cruise of similar itinerary and embarkation date at no additional cost to the Cardholder.10 Unavailable Cruise Line Accommodations 5.S. Volume I—General Rules .4.7 Cancellation Period The Merchant must accept all Cardholder cancellations within the time limits specified by the Merchant.b 5.S.4.6 Transaction Receipt Delivery to Cardholder The Merchant must mail the Transaction Receipt copy and cancellation policy to the Cardholder within 3 business days of the Transaction Date. and no comparable accommodations are available on the ship.4. 5.

S. if the Cardholder requests it • Transportation to the Hotel and airport • Airline transportation to the airport nearest the Cardholder’s residence • Reasonable out-of-pocket expenses incurred by the Cardholder 5. and return a Priority Check-out Agreement that must contain the information specified in Manual Transaction Receipt (Exhibit 7J).T. Volume I—General Rules 185 .4. the Merchant must provide a credit refund for the entire Advance Deposit Transaction amount. The Cardholder must include the mailing address to receive a copy of the Hotel bill • Complete a Transaction Receipt.1 Priority Check-out Service General Requirements A Hotel or Cruise Line participating in the Priority Check-out Service must: • Hold a valid Priority Check-out Service contract with an Acquirer • Accept all Cards when a Cardholder requests the Priority Check-out Service • Comply with all the requirements in Section 5. the Merchant must provide the Cardholder all of the following without charge: • One night’s Hotel accommodation.4. In addition.4.4. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B. sign.3 Transaction Receipt Delivery At Cardholder request. the itemized bill.T. if applicable 5.7.4. if it offers Dynamic Currency Conversion 5. the Merchant must provide either of the following without charge: • An additional night’s accommodation • Airfare to a different port city 5.4.T.4 Document Retention The Merchant must retain the itemized bill and signed Priority Check-out Agreement for a minimum of 6 months after the Transaction Date.d 5. and the signed Priority Check-out Agreement either: • Onsite • By mail within 3 business days of the Cardholder’s departure 5.4.T Priority Check-out Service 5.4 Document Retention 5.T.S. including the total obligation amount and the words “Priority Check-out” on the signature line of the Transaction Receipt • Review the completed Priority Check-out Agreement and ensure that the Account Number matches the Account Number on the Transaction Receipt.S.10.b If the Cardholder accepts the alternate accommodations.c If the Cardholder declines the alternate accommodations. the Merchant must provide a Transaction Receipt copy.2.4.4.T.10.2 Transaction Receipt and Priority Check-out Agreement Completion The Merchant must: • Ask the Cardholder to complete.4.T 5.5.10.

4.X.MCC 7995 .4.4.Chapter 5: Payment Acceptance 5. records type and number on the Transaction Receipt • Merchant completes a Cash Disbursement Transaction Receipt and writes on the front of the Transaction Receipt both the Cardholder’s positive identification and the 4 digits printed below the Account Number on a Visa Card • Merchant does not disburse more than US $250.W Cash-Back Services At the option of a Visa Region.4.U Cruise Line On-Board Casinos 5.4. may participate in a service to guarantee reservations for Specialized Vehicles.a An Acquirer must incorporate these requirements into all Merchant Agreements for Car Rental Companies participating in this service.1 Specialized Vehicle Reservation Service General Requirements A Car Rental Company in Visa U.1 General Requirements 5. They must be: • Authorized • Processed with both: . such as the purchase of gaming chips.X.4. to the Transaction amount 5. The Merchant must: • Provide Cash-Back only in conjunction with a purchase • Authorize and complete this Transaction as a purchase and uniquely identify the CashBack portion of the Transaction amount 5. 5.4. if permitted under applicable law.S. the Merchant reviews positive identification (such as a passport or driver’s license) and. excluding taxes or charges imposed by law.4.The Quasi-Cash/Online Gambling Transaction indicator 5. 186 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . a Visa or Visa Electron Merchant may provide Cash-Back to Visa or Visa Electron Cardholders for Domestic Transactions only.1. or local currency equivalent.A.X 5.U Cruise Line On-Board Casinos On-board gambling charges.V Hotel or Cruise Line Cash Disbursements A Hotel or Cruise Line may make Cash Disbursements on a Visa Card to a registered Cardholder if all the following conditions apply: • Cardholder indicates at registration the intent to pay for the Hotel’s services with a Visa Card • Before disbursement. must be distinct from other cruise charges. during the Cardholder’s stay or voyage • Merchant must not include any additional fees.X.

a Reservation Information The Car Rental Company must inform the Cardholder that the reserved Specialized Vehicle will be held until the end of the guaranteed rental period unless cancelled within the required time.4.X.4.X.4.a 5. Cancellation Period The Car Rental Company must accept all cancellation requests if made by the specified time.4.6.X.X.X.4.4.4 5.X. Billing Information The Car Rental Company must obtain the Cardholder name. and expiration date as displayed on the Visa Card or Visa Electron Card. the Car Rental Company must mail a confirmation only on Cardholder request.X.4. the Car Rental Company must send the Cardholder a written confirmation containing the following information: • Cardholder name. Volume I—General Rules 187 .5 5.4.4.4.4.1.5 5. 5. If the Cardholder makes the reservation within 72 hours of the scheduled arrival date.c 5.5. Cancellation Confirmation The Car Rental Company must provide a cancellation code and advise the Cardholder to retain it in case of dispute.2 5.X. Account Number.X.4. as required in Section 5.3.b For reservations made with less than 72 hours’ notice.4. Account Number.6 5.X.b 5.b A participating Car Rental Company must accept all Visa Cards or Visa Electron Cards for reservations under the Specialized Vehicle Reservation Service. as specified in Section 5.X.4.4.5.5.b 5.X.X. The Car Rental Company must advise the Cardholder that a “no-show” fee (not to exceed 2 days’ rental) may be billed if the Cardholder has neither: • Rented the Specialized Vehicle by the end of the guarantee period • Properly cancelled the reservation. 5.6 Cancellation Confirmation 5.5.X.5.4.X.4.3.a Reservation Confirmation For a reservation made with at least 72 hours’ notice.4.4. The Car Rental Company must not require more than 72 hours’ cancellation notification prior to the scheduled rental date.X. the cancellation deadline must be 12 hours prior to the scheduled rental time on the scheduled pick-up date.2 Billing Information 5.3 5.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4. and expiration date as displayed on the Visa Card or Visa Electron Card • Name and exact street address of the Merchant Outlet • Confirmation code • Rate • Cardholder obligations • Cancellation and any other service details 5.X.X.

1.2. as applicable • Cardholder name.2 Encashment Procedure 5.b 5.Chapter 5: Payment Acceptance 5.Y.8 5.X.X.4.4. Account Number.a 188 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Account Number.4.b 5.Y. 5.4.c 5.4. If the signatures appear similar.Y.4.c The Car Rental Company must follow normal Authorization and Deposit requirements for a Car Rental Company. as specified in Section 5.4.1 5. Encashment Procedure When encashing a Cheque.Y. Visa guarantees reimbursement for the Cheque amount if the Member complies with Section 5. and Card expiration date • Cancellation code • Cancellation details 5.X.a Unclaimed Specialized Vehicles The Car Rental Company must hold the Specialized Vehicle according to the reservation if the Cardholder has not claimed or properly cancelled the reservation by the specified time. the Member may accept the Cheque. The Car Rental Company may then prepare a Transaction Receipt including all of the following: • No-Show Transaction fee plus tax.1.1.4.2 5.Y.4.7 Unclaimed Specialized Vehicles 5. the Car Rental Company must provide the following services at no charge to the Cardholder: • Comparable vehicle at another car rental establishment for the reservation period • Transportation to the alternate car rental establishment 5.7.X. Volume I—General Rules .X. a Member must both: • Witness the customer countersigning the Cheque in the lower left signature area • Compare the countersignature with the signature appearing in the upper right signature area.6.7 5.X.4.X.1.F.3.4.Y.E.7.b If requested.4.7.4. and Card expiration date as provided by the Cardholder • Words “No-Show” on the signature line of the Transaction Receipt 5.4. A Member’s encashment policy must be as favorable for Cheques as for other cheque brands.Y 5.Y. the Car Rental Company must provide the Cardholder with a written confirmation that contains the following information: • Cardholder name. Unavailable Specialized Vehicles If the Specialized Vehicle is unavailable.2.4.a Cheque Acceptance General Each Member must accept and encash all Cheques denominated in currencies usually exchanged in the local market.4.4 and Section 5.Y.

c.D Rewards Paid by Acquirer for Recovered Cards 5.Y. it may request that the customer sign the Cheque on the back and provide identification. Volume I—General Rules 189 . the Member must only accept the Cheque if the presenter is a known customer.13.5.A Recovered Card Procedures A Merchant must use reasonable.” These programs include: • • • • • • • Global Merchant Chargeback Monitoring Program High-Risk Electronic Commerce Merchant Monitoring Standards High-Risk Merchant Designation High-Risk Telemarketing Merchant Monitoring Standards Merchant Activity Monitoring Standards Online Gambling Transaction Audit Program Online Gambling Credit Compliance Program 5.4. 5. as specified in Section 4. 5.5. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.2. “Risk Management” and Chapter 4. 5. “Acquirer Requirements & Information.3 Encashment Limitations 5. as specified in Chapter 2.B Reasons for Card Recovery A Merchant should not complete a Transaction and should attempt to recover the Visa Card or Visa Electron Card for any of the following reasons: • Account Number appears on a Card Recovery Bulletin • Acquirer requests its retention • 4 digits printed below the embossed or printed Account Number do not match the first 4 digits of the embossed or printed Account Number 5. it may accept the Cheque.Y.5.Y. and full recourse is available. peaceful means to retain all Visa Cards and Visa Electron Cards listed in the Card Recovery Bulletin.2.5 CARD RECOVERY SEE ALSO: Visa monitors Merchant activity.5.4.4.5.3 5.D Rewards Paid by Acquirer for Recovered Cards The Merchant is paid a reward for each Card recovered. or if the presenter is not the original purchaser of the Cheque.5. Encashment Limitations If the Cheque has already been countersigned. If the Member is satisfied with the identification comparison.C Notification of Recovered Cards The Merchant must notify its Acquirer that it has recovered the Card and ask for further instructions.b If the Member is uncertain as to the similarity of the signatures.E.

190 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E Merchant Monitoring Programs—Compliance 5.Chapter 5: Payment Acceptance 5.5.5.5. Volume I—General Rules .E Merchant Monitoring Programs—Compliance 5.E Merchant Monitoring Programs—Compliance Visa may contact a Merchant Outlet directly and conduct an onsite investigation of the Merchant Outlet at any time.

3 Non-Assignable Right A Member’s right to use VisaNet is not assignable and its duties are non-delegable without prior written consent from Visa.A.B. or interest. adjustment.1.1.B 6.1. 6.2 Confidentiality VisaNet consists of confidential and proprietary information belonging to Visa. A Member must not make or attempt to make any repair. processes. or in any systems. or data that Visa uses with the VisaNet systems or services.S. excluding Member-supplied data or equipment. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 6.1.S. Region.1.B. equipment. by agreement or otherwise.1 Use of VisaNet Proprietary Interest No Member will have any property or other right.B. This requirement does not apply to a Visa U. 6. Trade Secret right.A.1 6. software.A Payment Services GENERAL REQUIREMENTS BIN Processing Each Member and VisaNet Processor must be capable of accepting and processing any Visalicensed BIN for any Visa-defined purpose. or Copyright interest. Volume I—General Rules 191 . Member using Direct Exchange (DEX).1. or modification to Visa Extended Access. claim. Each Member must take appropriate action. to ensure that its employees or agents with access to VisaNet are: • Advised of the confidential and proprietary nature of these systems • Prohibited from providing access to or disclosing these systems to any third party1 • Prohibited from using these systems for any purpose not authorized in the Visa International Operating Regulations 6. a Member must complete their migration to Visa Extended Access to access VisaNet. including any patent right. alternation.B. 6.B.2 1 2 A variance to this requirement applies in the jurisdiction of the U.4 Restricted Use Each Member must restrict its use of the VisaNet systems and services to purposes specifically approved by Visa. a Member may use a non-Member VisaNet Processor that has executed and delivered to Visa a VisaNet Letter of Agreement (Exhibit 5A). However.1. except as expressly authorized by Visa.6 Visa Extended Access Effective 31 December 2007. in the VisaNet systems or services.6 6.

it must both: • Be linked to the Single Message System either directly or through its VisaNet Processor • Comply with the specifications for Authorization and Clearing specified in both the: .1. Member using Direct Exchange (DEX). without cost to Visa.VisaNet manuals 1 This requirement does not apply to a Visa U.C Single Message System If a Member processes Online Financial and Deferred Clearing Transactions as part of the Single Message System. reasonable support requested by Visa for installing the V.1.I. System or BASE II. Volume I—General Rules . System or BASE II Edit Package software supplied by Visa 6.A.7 BASE II Edit Package A Member may modify or enhance the BASE II Edit Package software for its own use if it both: • Does not take any action that may endanger the rights of Visa in and to the BASE II Edit Package software • Uses all updated versions of the BASE II Edit Package software supplied by Visa 6. System and BASE II records. including: • Effective 31 December 2007.7 BASE II Edit Package 6. providing access to its premises and cooperating with Visa and its authorized agents in conjunction with the installation.1.Chapter 6: Payment Services 6. and logs required by Visa and providing them at the request of Visa • Effective 31 December 2007. repair.1.B. or inspection of Visa Extended Access3.B. service. providing a location that meets the requirements of Visa for installing Visa Extended Access on the Member’s premises1 • Providing a sufficient number of qualified personnel that the Member will train to meet Visa specifications • Maintaining V.C Single Message System 6.I. • Effective 31 December 2007.P. 192 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Visa International Operating Regulations .P.S.B.P. notifying Visa promptly of any failure of Visa Extended Access to operate properly on its premises or the premises of its agent or independent contractor3 • Providing computer time and a sufficient number of qualified personnel required to ensure prompt and efficient installation and use of the V. documents.1.I.8 Support Each participating Member must provide.

A. Responsibility for Losses An Acquirer is liable for losses suffered by an Issuer on a Transaction if the Acquirer or its Merchant does any of the following: • Ignores a Decline Response and grants an Authorization • Fails to check the Card Recovery Bulletin for below-Floor Limit Transactions. offline-authorized Transactions.1.2. Fax.3 Responsibility for Telephone.2 AUTHORIZATION. CLEARING AND SETTLEMENT Authorization Transactions This section governs all International and Domestic Authorizations.6. 6.1. as specified in Section 8.A. before entering the Authorization Request into the V.4 Currency Conversion 6. and Telex Calls An Acquirer must pay for telephone.A.2 6. The Acquirer may convert the Authorization amount into US dollars. This requirement is not applicable to Chip-initiated.4 6.2. CLEARING AND SETTLEMENT 6.A.B. Regional Operating Regulations.2 6.a Currency Conversion An Authorization Request must be in the Transaction Currency or in US dollars.I.2.6.2. and National Operating Regulations applicable in the Transaction Country or Visa Region.A.2. System. System.2.A. as specified in Section 1. 6. • Fails to obtain an Authorization for above-Floor Limit Transactions 6.A.1.c 6. Volume I—General Rules 193 .2. However.4.A. An Acquirer must process all Authorizations for International Transactions through VisaNet.b Visa provides Authorization processing to Members using the V. 6. An ATM Authorization Request must be in the Transaction Currency.1 6. it may be superseded in whole or in part by either Private Agreements or the operating regulations of Group Members.1.P.2.P.2.A.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or telex calls made to an Issuer for Authorization purposes. For Domestic Authorizations. Members must pay for Authorization processing and applicable fees and charges specified in Section 8.I. an Acquirer may record and recover these costs from the Issuer.A. using a generally accepted source.2.A and the applicable Regional Operating Regulations.C. ATM Cash Disbursements and Manual Cash Disbursements must be authorized in the Transaction Currency. regardless of how the Authorization is routed or where it is processed • Required Message Content for VisaNet Financial Transactions (Exhibit 3A) • Required Message Content for VisaNet Authorization Requests (Exhibit 3B) • VisaNet manuals 6.a General Authorization Requirements Each Member must comply with the following: • Visa International Operating Regulations. fax.4.2.A AUTHORIZATION.2.

C 6.S. as specified in the VisaNet manuals.B. and retain this file for 15 calendar days after the Settlement Date.b A purchase Transaction may be key-entered either: • In a Card-Absent Environment • If the Magnetic Stripe cannot be read.A.2.1 Applicability Regardless of how a Transaction is routed or where it is processed. the Transaction is subject to the applicable Visa International Operating Regulations.A. which may not be key entered. 6.A.2.Chapter 6: Payment Services 6.5.a Effective 31 December 2007.A. or National Operating Regulations affecting the Transaction Country.B General Clearing Requirements For Domestic Transactions. 6.2.2. the Member must use it to transmit its Interchange. if a Member has Visa Extended Access.1.5 6.2.C.A.a Online Financial Transactions An Online Financial Transaction Authorization Request for a Visa or Visa Electron Transaction must originate at an ATM or a Point-of-Transaction Terminal and include both the: • Entire unaltered contents of track 1 or track 2 of the Magnetic Stripe or the Magnetic-Stripe Image on the Chip • Final amount of the Transaction 6. 6. Regional Operating Regulations. as specified in Section 1. unless it is a Visa Electron Transaction.2.1. including those resulting from the use of restricted Cards outside the country of issuance. Member using Direct Exchange (DEX).2.2 Required Interchange through VisaNet A Member must clear International Transactions through VisaNet. Volume I—General Rules .C.C.2. 6.B.2. the following rules that govern the Clearing of all Transactions may be superseded by either Private Agreements or the operating regulations of Group Members.1 Clearing Requirements through VisaNet Interchange Sent via VisaNet Access Point A Member must generate a duplicate Interchange File prior to transmitting Interchange to Visa.2. 194 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 1 This requirement does not apply to a Visa U.5.5 Online Financial Transactions 6.C.2. 6.1 Interchange Sent via VisaNet Access Point 6.

C. 6.b These agreements must exclude Interchange originating from an International Airline.2. and provide both the: • File Processing Date • Tape number. it must correct the duplication before transmission. they must do so by the fastest means possible.c If Visa has received but not yet processed the file containing the duplicate data. as specified in Section 6.2.2.4 Notification of Duplicate Data: Through VisaNet 6.3.C.c 6.2. the Member must send the corrected file no later than the next business day.C. the Member must prepare the transmission as usual and send the Interchange to Visa as soon as the VisaNet Access Point becomes available • If unavailable for 5 or more calendar days.4. If Visa has processed the original file.2. the Member must reverse the duplicate data. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a If a Member detects duplicate data prior to sending it to Visa. Members with Private Agreements may send Domestic Interchange to Visa if they provide Visa with at least 30 calendar days’ advance written notice.C.2.2. if a Member’s Visa Extended Access is expected to be unavailable.3 Exception for Domestic Interchange 6.6.C. the Member must send the Interchange to Visa as soon as possible. if appropriate. If the Member detects duplicate data on a file previously sent.2.2. fax.4.2. Members also must provide Visa with at least 30 calendar days’ written notice for termination of these Agreements.2.C. as specified in Section 6.C.S. 6.A.C.2. as specified in the VisaNet manuals 6.6 • Use the File Correction Service. or telex.d 1 This requirement does not apply to a Visa U. for a mailed tape 6.9 6. The Member must either: • Prepare the Reversal.3 Exception for Domestic Interchange Only Domestic Interchange under Private Agreements may be processed outside of VisaNet.2.4 6. Notification of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet.3. the Member must proceed as follows: 1 • If unavailable for fewer than 5 calendar days. it must immediately notify Visa of the situation by telephone.C.b 6.C.C.4. Volume I—General Rules 195 . Member using Direct Exchange (DEX).4. If Members with Private Agreements elect to send Domestic Interchange tapes to another Member.1.C.2.a 6.b Effective 31 December 2007.C.3.C.

C.2. if appropriate. or telex. the Sending Member must send the corrected file no later than the next business day.b 6.2.b An Issuer must reverse the duplicate Transactions from its Cardholder records upon receipt of the Reversal information. The Sending Member must either: • Prepare the Reversal.2.C.C.2.5 Notification of Duplicate Data: Exceptions for Private Agreements 6. If the Sending Member detects duplicate data on a file previously sent. fax.6 Member Reversal of Duplicate Data: Through VisaNet This section applies to Members that clear Interchange through VisaNet.a If a Sending Member detects duplicate data prior to sending it to the Receiving Member. using the VisaNet fee collection process as specified in Section 8.2.C.C.Chapter 6: Payment Services 6.6 • Use the File Correction Service.A.2. 6. as specified in Section 6. 6. The Member must not change any other information in the duplicate Transaction. as specified in Section 6.d 6.6 Member Reversal of Duplicate Data: Through VisaNet 6.2.9 6. it must immediately notify the Receiving Member of the situation by telephone. as specified in the VisaNet manuals.2.5.c If the Receiving Member has received but not yet processed the file containing the duplicate data.6.2.6.2. 196 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.C. If the Receiving Member has processed the original file. the Sending Member must reverse the duplicate data.C. for a mailed tape 6. Volume I—General Rules .5.C.C. and provide both the: • File Processing Date • Tape number.C. 6.a To reverse duplicate data. the Member must: • Identify the Processing Date of the Transaction that it is reversing • Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes.c Visa assesses the responsible Members for any foreign exchange loss due to currency fluctuation between the Central Processing Date of the duplicate data and the Reversal date.C.2.5.2. it must correct the duplication before transmission.6.2. ADDITIONAL INFORMATION: Visa reverses the duplicate transactions using either the appropriate Basic Currency Conversion Rate or the Currency Conversion Rate effective on the Central Processing Date of the duplication.1.C.5 Notification of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.5.C.6. • Send the Reversals to Visa within 1 business day of notification of the duplicate data 6.

C.C.C. if circumstances warrant such action.9 6.8.C.C.b 6.9. may use the File Correction Service to reverse duplicate data.a 6.2.C. An Acquirer must process a credit Reversal using BASE II Transaction code 26 or a debit Adjustment using Single Message System message type 0220 within 30 calendar days of the Processing Date of the initial credit Transaction.b A Member.C.2.2. at its option.8.8 6. only for the correction of inadvertent processing errors. The Member must not change any other information in the duplicate Transaction.2.9.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements 6. File Correction Service This section applies only to Interchange cleared through VisaNet.C. A Member that submits a duplicate Interchange File may request Visa to reverse any of the following: • An entire day’s Interchange duplication • Batches of previously transmitted Interchange • Batches captured more than once on the same outgoing Interchange 6.2. To reverse duplicate Interchange data.2.2.c Visa may independently choose to perform this service on behalf of the Sending Member. the Member must: • Identify the Processing Date of the Transactions that it is reversing • Replace the Transaction codes of the duplicate Transactions with the appropriate Reversal codes.2. 6.2.7 Member Reversal of Duplicate Data: Exceptions for Private Agreements This section applies to Members with Private Agreements that process Domestic Interchange outside of VisaNet.2.9.a Member Reversal or Adjustment of Credit Transactions through VisaNet An Acquirer may initiate a credit Reversal using BASE II Transaction code 26.C. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. as specified in the VisaNet manuals. Volume I—General Rules 197 .6.C.9 File Correction Service 6. • Send the Reversals to the Receiving Member within 1 business day of notification of the duplicate data 6.

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and Representments INTRODUCTION This chapter governs the Transaction Receipt retrieval process. Chargebacks. Table 7-2 lists the Single Message System codes. and procedures for obtaining and providing these documents.1 Transaction Receipt Retrieval. It also governs the Chargeback and Representment process. responsibilities. Table 7-1 lists reasons for requesting Transaction Receipt copies and their corresponding BASE II request codes.A Request for Transaction Receipt Copy An Issuer may request and must accept a Transaction Receipt copy. 7. including a Substitute Transaction Receipt. Table 7-1: Transaction Receipt Retrieval Request Reasons (BASE II Retrieval Request) BASE II Request Code 28 29 30 32 33 34 Request Reason for Copy BASE II Transaction Code 52 Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request 1. Not applicable to a Vehicle-Specific Fleet Card Transaction.3. This section governs Issuer and Acquirer rights. Only Group Member operating regulations or Private Agreements may supersede this section. 7.2 MUTUAL ASSISTANCE A Member must attempt to offer mutual assistance to other Members to resolve disputes between both: • Its Cardholder and another Member’s Merchant • Its Merchant and another Member’s Cardholder If a Cardholder or Merchant accepts financial liability for a Transaction.7 7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 199 . its Member must reimburse the other Member directly.3 TRANSACTION RECEIPT RETRIEVAL An Issuer may request a Transaction Receipt from an Acquirer. 7.

an Acquirer must provide an Issuer with a legible Transaction Receipt copy during the required retention period.3) in Single Message System Request for Copy Message Request for copy bearing signature1 T&E Document request Cardholder request due to dispute Cardholder does not recognize Transaction Fraud analysis request Legal process request 1.3.Chapter 7: Transaction Receipt Retrieval.C. 12 months from Processing Date 180 calendar days from Processing Date 12 months from Processing Date of latest Transaction Document Original Transaction Receipt Transaction Receipt copy or substitute T&E Document Recurring Transaction Receipt 7.1 Transaction Receipt Request and Fulfillment Data Minimum Data Requirements Each Retrieval Request must contain at least the following data: • Acquirer Reference Number • Account Number • Transaction Date of original Presentment • Merchant Category Code • Either the Transaction amount in the Transaction Currency or a complete Merchant description • Applicable Retrieval Request reason code from Table 7-1 or Table 7-2 200 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3.C 7.1 Minimum Data Requirements Table 7-2: Transaction Receipt Retrieval Request Reasons (Single Message System) Online Request Only 0028 0029 0030 0032 0033 0034 Message Reason Code (Field 63.3. Not applicable to a Vehicle-Specific Fleet Card Transaction.B Transaction Receipt Retention If requested. Original may then be destroyed if a copy replaces it.C. Chargebacks. and Representments Table 7-2: Transaction Receipt Retrieval Request Reasons (Single Message System) 7.3. Table 7-3: Transaction Receipt Retention Periods Retention Period According to applicable law. Volume I—General Rules . 7. as specified in Table 7-3.

Table 7-5.F.3.7. and Table 7-6.C.C.3.C.3.B.3 Transaction Receipt Fulfillment Documents—Data Requirements To satisfy a Retrieval Request for the Transaction types appearing in Table 7-4.2.C.3.4. Volume I—General Rules 201 .4 • Section 1.9 • Section 5. the Acquirer must provide the listed documents containing the specified data.2 Transaction Fulfillment Document Requirements — Small Ticket Transaction Each Fulfillment for a Small Ticket Transaction must contain at least the following data: • Merchant name • Total Transaction amount • Date • Confirmation that Cardholder performed payment using a Visa Card or a Visa Electron Card or a Proximity Payment Device SEE ALSO: • Section 5.3 • Electronic Transaction Receipt (Exhibit 7I) 7.2 Transaction Fulfillment Document Requirements — Small Ticket Transaction Table 7-4: Transaction Receipt Fulfillment Documents—Unattended Acceptance Terminals 7. Table 7-4: Transaction Receipt Fulfillment Documents—Unattended Acceptance Terminals Transaction Type Magnetic-Stripe Telephone Cardholder-Activated Transaction Type A Copy Transaction log Cardholder-Activated Transaction Type B or Type C Copy Transaction log Copy Requested Document Not applicable None Required Data on Document Account Number Transaction Date Transaction Time Transaction Amount Authorization Code Evidence of electronic Card Imprint U U U U U U U 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

3. The Recurring Services Merchant must retain the Cardholder’s permission in a format such as an e-mail.3.1. and Representments Table 7-5: Transaction Receipt Fulfillment Documents—Recurring. for the duration of the Recurring Transactions and provide it upon Issuer request.B.a for the individual purchases that have been aggregated. Mail/Phone Order. Mail/Phone Order. To remedy a Retrieval Request or use Reason Code 75.1. other electronic record.D. and Electronic Commerce Transactions Table 7-5: Transaction Receipt Fulfillment Documents—Recurring.6. or Retail as permitted in Section 7. Chargebacks. and Electronic Commerce Transactions Table 7-5: Transaction Receipt Fulfillment Documents—Recurring. 202 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Retail. Mail/ Phone Order. Mail/Phone Order. “Transaction Not Recognized” for an Aggregated Transaction. or in paper form. Retail.2. Volume I—General Rules .Chapter 7: Transaction Receipt Retrieval. as specified in Section 5.b Copy Substitute Transaction Receipt Electronic Commerce Copy Requested Document Copy Cardholder written permission Copy Substitute Transaction Receipt Required Data on Document Account Number Cardholder Name Transaction Date Transaction Amount Transaction Currency Authorization Code Cardholder Signature Merchant Name Merchant Location Description Itemized Charges U U U U Not applicable If any U1 U U Merchandise or services U U U U U Not applicable If any Not applicable U U Merchandise or services Not applicable U U U U U U Not applicable U Online address Merchandise or services2 Not applicable 1. Retail. an Electronic Commerce Merchant must provide the details specified in Section 5. 2.C. and Electronic Commerce Transactions Transaction Type Recurring or Mail Order (Excludes Phone Order) Recurring.

and food. and rental agent ID number. if different than Cardholder Name Cardholder Address Address where tickets were sent Transaction Date Rental and Return Dates Transaction Code Transaction Amount Authorization Code Merchant Name Merchant Location Rental and Return location Travel Agent Name and Address Rental Agreement Number Description U U2 Airline flight information Dates of stay. tax. including the Transaction Receipt. mileage. adjustments. Includes room rate. billing method. and check-out U3 Dates of cruise embarkation and disembarkation U U If applicable U If any U If any U U If any U U If any U U U If any U U U If available and applicable U U U U If applicable U U U U U U U Itemized Charges 1. Must include a copy of all documents pertaining to a T&E Transaction. Includes type of car. Volume I—General Rules 203 . rental rates. beverage. refueling and insurance charges. actual rate. 2. and if one was created. as applicable. check-in. a Guest Folio. tax. cash received. 3. The Card Imprint and Cardholder signature must also be included if either or both were obtained. car rental agreement. and incidental charges. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Table 7-6: Transaction Receipt Fulfillment Documents—T&E Transactions Transaction Type Car Rental Airline Copy U Hotel Copy U U1 Cruise Line Copy U U1 Document Type Copy Substitute Transaction Receipt T&E Document Copy U U1 Required Data on Document Account Number Cardholder Name Passenger or Guest Name.

3. Table 7-7: VisaNet Copy Request and Fulfillment Service—Nonfulfillment Message Codes Description Invalid Request: Incorrect Account Number Invalid Request: Not a valid Acquirer Reference Number Item could not be located—Charge back Acquirer will not fulfill—Charge back Transaction Receipt not required or previously fulfilled Message Code 01 02 03 04 05 204 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. an Acquirer may respond to a Retrieval Request reason code 30.D.Chapter 7: Transaction Receipt Retrieval.1. Chargebacks. “Cardholder request due to dispute.3.D. Volume I—General Rules .3. and Representments 7.” with a Substitute Transaction Receipt containing the complete Account Number and the data elements specified in Table 7-5.f A Nonfulfillment Message must include the Copy Request Identifier and one of the message codes listed in Table 7-7.e A Fulfillment must both: • Be legible enough for the Cardholder to read or for the Issuer to identify the Account Number • Include the unique 12-digit Copy Request Identifier assigned by VisaNet 7.D. The Acquirer may provide the Issuer with a Transaction Receipt that contains a truncated or disguised Account Number. An Issuer must not initiate a manual request through the VisaNet Copy Request and Fulfillment Service for BASE II Transaction code 52.a Acquirer Responsibilities An Acquirer must respond within 30 calendar days of the Retrieval Request Processing Date with one of the following: • Fulfillment • Nonfulfillment Message • Interchange log indicating that full credit for the original Transaction amount was processed to the Cardholder Account Number 7.1. The Acquirer is not required to provide a Transaction Receipt for either: • ATM Cash Disbursement • Magnetic-Stripe Telephone Transaction 7.3.D.3.3.3.1 7.c 7.1.3.D VisaNet Copy Request and Fulfillment Service Table 7-7: VisaNet Copy Request and Fulfillment Service—Nonfulfillment Message Codes 7.D.3. 7.D.1.D VisaNet Copy Request and Fulfillment Service All Issuers and Acquirers must participate in the VisaNet Copy Request and Fulfillment Service when initiating or responding to a Retrieval Request.D.1.b When a Transaction Receipt contains a truncated or disguised Account Number.1.d 7. This section governs the VisaNet Copy Request and Fulfillment Service.

Issuer Responsibilities If the Issuer receives a discrepancy notification.F. The Acquirer must use the same method for sending the notification as the Issuer used to request the Transaction Receipt.3.2 7.D.7. 7.1 Retrieval Fees Fees Visa charges the Issuer and reimburses the Acquirer for a Retrieval Request as specified in Section 8. for an International Transaction.b The notification must repeat the request information and identify the discrepancy.3.E.F.3.4.D.E. charge back the Transaction after expiration of the waiting period 7.1 Acquirer Discrepancy Notification Request Discrepancy or Data Omission If the Acquirer cannot satisfy a Retrieval Request due to an Issuer discrepancy or data omission. 7.3. the Acquirer must notify the Issuer within 2 business days of the receipt of the request. if one of the following applies: • Acquirer did not respond to a Retrieval Request within 30 calendar days of the request • Acquirer sent a Nonfulfillment Message code • Acquirer did not send a valid or correct Fulfillment 7.B.3.2 Fee Recovery The Issuer may recover fees for Retrieval Requests for any of the following reasons: • Acquirer did not properly supply the requested Transaction Receipt • Substitute Transaction Receipt does not include the required data • Request resulted from an incorrect Merchant description or a zero-filled or incorrect Transaction Date in the VisaNet transmission 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.F 7.2 Issuer Rights An Issuer may exercise a Chargeback right for the Chargeback reason code applicable to the dispute.E.3.a 7.F.3.E. Volume I—General Rules 205 .1.3.3.2 Fee Recovery 7. it may either: • Correct the discrepancy or omission and request the Transaction Receipt again • If it cannot identify the discrepancy or omission.1.E 7.2 Issuer Rights 7.3.3.

Similarly.11). the VisaNet Documentation Automation Service).7 through Section 7.2 Documentation 7.. fax.2 7.4 7.4.4.4 CHARGEBACKS AND REPRESENTMENTS 7. 7. The Issuer must not charge back the Transaction a second time.B.4.B.B.B.2. and Representments 7. “Merchant Fraud Performance Program”.g. Figure 7-1 Chargeback and Representment Process Through VisaNet A Member may have the right to file for Arbitration after completing the Chargeback/ Representment cycle (see Section 7.4. Chargebacks. Volume I—General Rules .2.4.1 Chargeback and Representment Transmission Clearing and Settlement A Member must process a Chargeback or Representment for an International Transaction through VisaNet.a Documentation A Member sending Chargeback or Representment documentation must do so within 8 calendar days of the Chargeback or Representment Processing Date.6.A CHARGEBACKS AND REPRESENTMENTS Chargeback and Representment Process After receiving a Presentment.b 206 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A Member may also transmit a Chargeback for a Domestic Transaction through an Interchange tape or by other means under a Private Agreement.4.B 7.B. and the Acquirer must not represent the Transaction a second time.Chapter 7: Transaction Receipt Retrieval. with the exception of Reason Code 93. Figure 7-1 illustrates this process. 7. an Issuer may charge back a Transaction to the Acquirer under the conditions specified in Volume II—Dispute Resolution Rules beginning in Section 1. the Acquirer may represent the Chargeback to the Issuer. using a Visaapproved electronic documentation transfer method (e. SEE ALSO: • BASE II Record Requirements (Exhibit 2L) for the data that must appear in Chargeback and Representment transmission records • VisaNet manuals for the required formats 7. or any other non-automated method.4. The Member must not send Chargeback or Representment documentation by mail.

4.1 Attempt to Settle 7. if the dispute involves an Electronic Commerce Transaction and the conditions are met for any of the following Chargebacks: • Reason Code 30. 7. the Issuer must credit the Cardholder for the Chargeback amount.C. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa returns a Presentment to the Acquirer if the Account Number was listed on the applicable Card Recovery Bulletin within 10 calendar days prior to the Processing Date.2.1.4.2.a 7. An Issuer must credit its Cardholder’s account for the amount in dispute. The Issuer may either: • Correct the rejected record and resubmit it as a Chargeback within the applicable Chargeback Period • Accept financial liability for the Transaction 7.4. the Issuer must attempt to honor the Transaction.C. These rejected records are not considered completed Chargebacks.C Chargeback Reduction Service 7.a Return of BASE II Presentment If the BASE II Transaction Date field is zero-filled. Visa returns a Presentment to the Acquirer if all of the following apply: • Account Number was listed on a Card Recovery Bulletin • Card Recovery Bulletin Listing was effective in the Card Recovery Bulletin Region of the Merchant Outlet on the Transaction Date indicated in the BASE II record • Transaction amount is below the Floor Limit 7. Volume I—General Rules 207 .1 7.1. “Services Not Provided or Merchandise Not Received” • Reason Code 41. whether or not a Chargeback was initiated.2 7.b Attempt to Settle Before exercising a Chargeback.4.C 7.4.4.D. If this fails and the Issuer has already billed the Transaction to the Cardholder. 7. Table 7-8 through Table 7-17 specify the Chargeback reasons and time limits.4.4.4.D. “Not as Described or Defective Merchandise” • Reason Code 83.4.b 7.1 Chargeback Reduction Service Overview The Chargeback Reduction Service rejects invalid or incomplete Chargebacks and returns them to the Issuer. “Fraud—Card-Absent Environment” • Reason Code 85.3 Return of Chargeback The Chargeback Reduction Service may return an invalid Chargeback to the Issuer if all Chargeback requirements are not met.C.1.D.d The Issuer must not be reimbursed twice for the same Transaction. “Credit Not Processed” 7.4.4.C.4.D Chargeback An Issuer may charge back a Transaction to an Acquirer under certain conditions.D.D.4.C.D. If the BASE II Transaction Date field is not zero-filled. “Cancelled Recurring Transaction” • Reason Code 53.7.1.c 7.

e A Cardholder must not be credited twice as a result of both a: • Chargeback • Credit processed by a Merchant 7. the Chargeback reason codes included in each group.6. Processing Error—Group 4 • Table 7-12.4.Chapter 7: Transaction Receipt Retrieval. beginning in Section 1.a Request for Information—Group 1 Table 7-8 lists the Chargebacks that may apply if an Issuer initiated a Retrieval Request and the Acquirer either: • Fulfilled the request with an illegible Fulfillment • Did not provide additional Transaction Information beyond the data submitted in the Clearing Record Table 7-8: Request for Information—Group 1 Chargeback Reasons Reason Code 60 75 Time Limit (Calendar Days) 120 120 Chargeback Reasons Illegible Fulfillment Transaction Not Recognized 208 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Representments 7.2. and the Chargeback time limits: • Table 7-8.2 Chargeback Dispute Groups and Time Limits Table 7-8: Request for Information—Group 1 Chargeback Reasons 7. 7.2 Chargeback Dispute Groups and Time Limits The following tables list the Chargeback dispute groups. Volume I—General Rules .4. Chargebacks. Fraud—Group 2 • Table 7-10.D.1.4.D. Request for Information—Group 1 • Table 7-9. Non-Receipt Goods/Services—Group 6 All of the Chargebacks in the following tables are specified in detail. Cancelled/Returned—Group 5 • Table 7-13. Authorization—Group 3 • Table 7-11.D.4.D. in Volume II— Dispute Resolution Rules.

Table 7-9: Fraud—Group 2 Chargeback Reasons

Table 7-10: Authorization—Group 3 Chargeback Reasons

7.4.D.2.b

Fraud—Group 2 Table 7-9 lists the Chargebacks that may apply if a Cardholder asserts that he did not authorize or participate in a Transaction, or an Issuer certifies that the Account Number used to complete a Transaction is fictitious or no longer valid. Table 7-9: Fraud—Group 2 Chargeback Reasons
Reason Code 57 62 81 83 93 93 Time Limit (Calendar Days) 120 120 120 120 120 120

Chargeback Reasons Fraudulent Multiple Transactions Counterfeit Transaction Fraud—Card-Present Environment Fraud—Card-Absent Environment Risk Identification Service Effective through 31 August 2007 Merchant Fraud Performance Program
7.4.D.2.c

Authorization—Group 3 Table 7-10 lists the Chargebacks that may apply if a Merchant or an Acquirer did not follow the proper Authorization procedures. Table 7-10: Authorization—Group 3 Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Service Code Violation Reason Code 70 71 72 73 78 Time Limit (Calendar Days) 75 75 75 75 75

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-11: Processing Error—Group 4 Chargeback Reasons Table 7-12: Cancelled/Returned—Group 5 Chargeback Reasons

7.4.D.2.d

Processing Error—Group 4 Table 7-11 lists the Chargebacks that may apply if a Merchant incorrectly submitted a Transaction or an Acquirer made a technical error in processing a Transaction. Table 7-11: Processing Error—Group 4 Chargeback Reasons
Chargeback Reasons Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Incorrect Transaction Amount or Account Number Duplicate Processing Paid by Other Means Transaction Exceeds Limited Amount Reason Code 74 76 77 80 82 86 96 Time Limit (Calendar Days) 120 120 120 120 120 120 120

7.4.D.2.e

Cancelled/Returned—Group 5 Table 7-12 lists the Chargebacks that may apply if either: • A Merchant issued a Credit Transaction Receipt, but did not process it • A Cardholder cancelled a service or returned merchandise and the Merchant did not process a Credit Transaction Receipt Table 7-12: Cancelled/Returned—Group 5 Chargeback Reasons
Chargeback Reasons Cancelled Recurring Transaction Not as Described or Defective Merchandise Credit Not Processed Reason Code 41 53 85 Time Limit (Calendar Days) 120 120 120

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Table 7-13: Non-Receipt Goods/Services—Group 6 Chargeback Reasons

Table 7-14: ATM or Load Transaction Chargeback Reasons

7.4.D.2.f

Non-Receipt Goods/Services—Group 6 Table 7-13 lists the Chargebacks that may apply if either: • A Merchant was unable or unwilling to provide the service, or the Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date • A Cardholder completed an ATM Cash Disbursement or Load Transaction but did not receive cash or Load Transaction value, or received only a portion of the cash or Load Transaction value Table 7-13: Non-Receipt Goods/Services—Group 6 Chargeback Reasons
Chargeback Reasons Services Not Provided or Merchandise Not Received Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 30 90 Time Limit (Calendar Days) 120 120

7.4.D.3
7.4.D.3.a

Reasons and Time Limits for Specific Transaction Types ATM or Load Transaction Chargeback Reasons Table 7-14 lists the only Chargebacks that apply to ATM Transactions. They may also apply to other types of Transactions. Table 7-14: ATM or Load Transaction Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Duplicate Processing Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 82 90 Time Limit (Calendar Days) 120 120 120 120 120

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments Table 7-15: Visa TravelMoney Card Chargeback Reasons Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons

7.4.D.3.b

Visa TravelMoney Card Chargeback Reasons Table 7-15 lists the only Chargebacks that apply to Transactions completed with a Visa TravelMoney Card. They may also apply to other types of Transactions. Table 7-15: Visa TravelMoney Card Chargeback Reasons
Chargeback Reasons Counterfeit Transaction Late Presentment Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Fraud—Card-Absent Environment Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Reason Code 62 74 76 77 78 83 90 Time Limit (Calendar Days) 120 120 120 120 75 120 120

7.4.D.3.c

Magnetic-Stripe Telephone Transaction Chargeback Reasons Table 7-16 lists the only Chargebacks that apply to Magnetic-Stripe Telephone Transactions. They may also apply to other types of Transactions. Table 7-16: Magnetic-Stripe Telephone Transaction Chargeback Reasons
Chargeback Reasons Card Recovery Bulletin or Exception File Expired Card Late Presentment Service Code Violation Fraud—Card-Present Environment Duplicate Processing Merchant Fraud Performance Program Transaction Exceeds Limited Amount Reason Code 70 73 74 78 81 82 93 96 Time Limit (Calendar Days) 75 75 120 75 120 120 120 120

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Table 7-17: Original Credit Money Transfer Chargeback Reasons

7.4.D.5 Transaction Chargeback Method

7.4.D.3.d

Original Credit Money Transfer Chargeback Reasons Table 7-17 lists the only chargebacks that apply to an Original Credit money transfer. They may also apply to other types of Transactions. Table 7-17: Original Credit Money Transfer Chargeback Reasons
Chargeback Reasons Non-Matching Account Number Duplicate Processing Credit Not Processed Reason Code 77 82 85 Time Limit (Calendar Days) 120 120 120

7.4.D.4
7.4.D.4.a 7.4.D.4.b

Chargeback Time Limits The Chargeback time limit is calculated from the Transaction Processing Date. The Chargeback time limit begins on the calendar day following this date. Transaction Chargeback Method An Issuer must charge back each Transaction separately. The Issuer must not combine Transactions and charge them back as a single Transaction. This rule does not apply to a Magnetic-Stripe Telephone or Telephone Service Transaction for which the Cardholder did not give permission or when a Fictitious Account Number was used or no valid Card was outstanding.

7.4.D.5

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.4.E Processing Requirements 7.4.E.3 Currency Conversion

7.4.E
7.4.E.1
7.4.E.1.a

Processing Requirements
Chargeback Documentation An Issuer must provide an Acquirer with the following Chargeback documentation for each Transaction, if required: • Completed Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate. If no documentation is required but documentation is sent, Exhibit 2E-1 Issuer through Exhibit 2E-6 Issuer, as appropriate, must also be sent. • Signed Cardholder certification denying participation in the Transaction for asserted fraudulent use of a Card or Account Number. Each fraudulent Transaction does not require a separate certification however at a minimum, the signed Cardholder certification must include the following: - Cardholder Account Number (complete or partial Account Number is acceptable) - Merchant name - Transaction amount - The signed Cardholder certification may include a signature received in a secure online banking environment maintained by the Issuer. In this environment, any method used by the Cardholder that establishes a unique identity through use of a password or other log-on identification method is considered a valid Cardholder signature. When a signed Cardholder certification is received in an online banking environment, the Issuer must certify with the Chargeback that the unique identity represents the Cardholder signature. • Translations into English for non-English documentation • Other documentation as specified for each Chargeback

7.4.E.1.b

A Member sending Chargeback documentation must do so within 8 calendar days of the Chargeback Processing Date, using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service). The Member must not send Chargeback documentation by mail, fax, or any other non-automated method. Chargeback Amount The Issuer must charge back for either: • Actual billed amount in the Billing Currency • Partial Transaction amount equal to the disputed amount

7.4.E.1.c

7.4.E.2

7.4.E.3

Currency Conversion Visa converts the Billing Currency to the Acquirer’s Settlement Currency using the Basic Currency Conversion Rate.

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7.5 REPRESENTMENT

Table 7-18: Representment Reasons and Conditions

7.5
7.5.A

REPRESENTMENT
Representment Reasons, Conditions, and Time Limits
An Acquirer may represent a Transaction to the Issuer for one of the reasons listed in Table 7-18 within 45 calendar days. The Representment time limit is calculated from the Chargeback Processing Date. Representment information in the following table appears in more detail in Volume II—Dispute Resolution Rules, Section 1.6. Table 7-18: Representment Reasons and Conditions
Representment Reason Mis-sorted Chargeback1 Missing or incomplete documentation to support Chargeback2 Conditions None Acquirer must wait 15 calendar days for document delivery: • If incomplete supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction immediately or any time between the document receipt date and day 45 • If no supporting documentation is received within the 15 calendar-day waiting period, Acquirer may represent a Transaction at any time between day 16 and day 45 None

Invalid Acquirer Reference Number/Tracing Data or Account Number Improper Chargeback Additional information available to remedy the Chargeback Remedy reason code 60 Improper ATM Cash Disbursement or Load Transaction Chargeback3

See Volume II—Dispute Resolution Rules, Section 1.6 See Volume II—Dispute Resolution Rules, Section 1.6 Send legible copy of requested item Acquirer submits the required documentation to remedy Chargeback. See the ATM Cash Disbursement or Load Transaction reason codes in Volume II—Dispute Resolution Rules, Section 1.6 A Load Acquirer may represent an improper Chargeback involving a Load Transaction within 15 calendar days of the Chargeback Processing Date.

1. A mis-sorted Chargeback is calculated from the receipt date of the Chargeback documentation. 2. The time limit for missing or incomplete Chargeback documentation is calculated from the Chargeback Processing Date. 3. An ATM Cash Disbursement or Load Transaction Representment is calculated from the Chargeback Processing Date.

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Chapter 7: Transaction Receipt Retrieval, Chargebacks, and Representments 7.5.A.1 Representment Documentation Requirements Table 7-19: Chargebacks at a Glance: Request for Information—Group 1

7.5.A.1
7.5.A.1.a

Representment Documentation Requirements An Acquirer must provide the Issuer with the following Representment documentation, if required: • Documentation to remedy the Chargeback • Completed Exhibit 2E-1 Acquirer through Exhibit 2E-6 Acquirer, as appropriate, including the Chargeback reference number, if used (See BASE II Record Requirements (Exhibit 2L)) • Translations of any non-English documentation A Member sending Representment documentation must do so within 8 calendar days of the Representment Processing Date using a Visa-approved electronic documentation transfer method (e.g., the VisaNet Documentation Automation Service).

7.5.A.1.b

The Member must not send Representment documentation by mail, fax, or any other non-automated method. Representment Amount For a Representment, this field must contain one of the following: • Same amount in the same Transaction Currency as in the original Presentment • Partial Transaction amount to remedy the Chargeback • Same or corrected amount in the Settlement Currency as received by the Acquirer for the Chargeback

7.5.A.2

7.6

CHARGEBACK REASON CODES
Table 7-19 through Table 7-25 list the Chargeback reason codes by dispute group and identify the type of dispute that applies to each reason code. Table 7-19: Chargebacks at a Glance: Request for Information—Group 1
Reason Code 60 Reason Code Title, Description, and Conditions Illegible Fulfillment The Fulfillment supplied in response to a Retrieval Request is illegible. Applies when a Fulfillment is received and the Account Number or Transaction amount is illegible. 75 Transaction Not Recognized The Cardholder does not recognize the Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity. Applies when Cardholder does not recognize a Transaction and additional information beyond the data required in the Clearing Record is needed to determine Transaction validity.

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62 Counterfeit Transaction A Counterfeit Card was used for a Magnetic-Stripe or Chip-initiated Transaction that received Authorization but the Authorization Request did not include the required data.Table 7-20: Chargebacks at a Glance: Fraud— Group 2 Table 7-20: Chargebacks at a Glance: Fraud— Group 2 Table 7-20: Chargebacks at a Glance: Fraud—Group 2 Reason Code 57 Reason Code Title. or PIN for a Face-to-Face Transaction and either: • Cardholder did not give permission to complete the Transaction • Fictitious Account Number was used or no valid Card was outstanding 83 Fraud—Card-Absent Environment A Mail/Phone Order or Electronic Commerce Transaction was processed without the Cardholder’s permission. 81 Fraud—Card-Present Environment A Merchant did not obtain an Imprint and a signature (or a PIN) in a Card-Present Environment. Applies when the Merchant did not obtain an Imprint and signature. or contained altered data. Description. and the Merchant completed the Transaction without the Cardholder’s permission. or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. Volume I—General Rules 217 . or no valid Card was outstanding bearing the Account Number on the Transaction Receipt. or a Transaction was processed with a Fictitious Account Number. and Conditions Fraudulent Multiple Transactions Multiple Transactions occurred on a single Card at the same Merchant Outlet without the Cardholder’s permission. Applies when a Mail/Phone Order or Electronic Commerce Transaction occurred and either: • Cardholder did not give permission to complete the Transaction • Fictitious Account Number was used or no valid Card was outstanding 93 Merchant Fraud Performance Program Visa notified the Issuer that the Transaction is identified by the Merchant Fraud Performance Program 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or a Fictitious Account Number was used.

78 Service Code Violation The Service Code on the Magnetic Stripe or Chip indicated that the Card was invalid for the Transaction and the Merchant did not obtain Authorization. 71 Declined Authorization Merchant completed a Transaction after an Authorization Request received a Decline Response. but the Merchant did not obtain Authorization. Volume I—General Rules . 218 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Representments Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Table 7-21: Chargebacks at a Glance: Authorization—Group 3 Reason Code 70 Reason Code Title. Description. Chargebacks. 72 No Authorization Authorization was required for a Transaction. and Conditions Card Recovery Bulletin or Exception File A Merchant did not check the Card Recovery Bulletin or Exception File for a Transaction with an amount that was below the Floor Limit.Chapter 7: Transaction Receipt Retrieval. 73 Expired Card A Merchant completed a Transaction with a Card that expired prior to the Transaction Date. and the Merchant did not obtain Authorization.

or an addition or transposition error was made when calculating the Transaction amount. 76 Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Transaction was processed with an incorrect Transaction code. 80 Incorrect Transaction Amount or Account Number Transaction amount is incorrect. 86 Paid by Other Means Merchandise or service was received but paid by other means. 82 Duplicate Processing A single Transaction was processed more than once. Description. or an incorrect currency code. Volume I—General Rules 219 . 77 Non-Matching Account Number Transaction did not receive Authorization and was processed using an Account Number that does not match any on the Issuer’s master file. or the Merchant did not deposit a Transaction Receipt in the country where the Transaction occurred. and Conditions Late Presentment Transaction was not processed within the required time limits and the account was not in good standing on the Chargeback Processing Date. or Merchant altered the Transaction amount after the Transaction was completed without the consent of the Cardholder. 96 Transaction Exceeds Limited Amount An Unattended Acceptance Terminal that performs Cardholder-Activated Transaction Type A or Cardholder-Activated Transaction Type B exceeded the allowed amount. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Table 7-22: Chargebacks at a Glance: Processing Error—Group 4 Reason Code 74 Reason Code Title. or a Transaction was processed using an incorrect Account Number. or the Transaction was processed more than 180 calendar days from the Transaction Date.

and Representments Table 7-23: Chargebacks at a Glance: Cancelled/ Returned—Group 5 Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/Services—Group 6 Table 7-23: Chargebacks at a Glance: Cancelled/Returned—Group 5 Reason Code 41 Reason Code Title. or Cardholder or authorized person did not receive the merchandise at the agreed-upon location or by the agreed-upon date. Volume I—General Rules . 220 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 53 Not as Described or Defective Merchandise The Cardholder received damaged or defective merchandise. Chargebacks. 85 Credit Not Processed A Merchant did not process a Credit Transaction Receipt as required. and Conditions Services Not Provided or Merchandise Not Received Merchant was unable or unwilling to provide services. Description. 90 Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Cardholder did not receive. and Conditions Cancelled Recurring Transaction The Merchant continued to charge a Cardholder for a Recurring Transaction despite notification of cancellation.Chapter 7: Transaction Receipt Retrieval. or the merchandise or service did not match what was described on the Transaction Receipt or other documentation presented at the time of purchase. or received only a portion of cash or Load Transaction value. Description. Table 7-24: Chargebacks at a Glance: Non-Receipt Goods/Services—Group 6 Reason Code 30 Reason Code Title.

Volume I—General Rules 221 .Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Table 7-25: Chargebacks at a Glance: Listed in Numerical Order Reason Code 30 41 53 57 60 62 70 71 72 73 74 75 76 77 78 80 81 82 83 85 86 90 93 96 Reason Code Title Services Not Provided or Merchandise Not Received Cancelled Recurring Transaction Not as Described or Defective Merchandise Fraudulent Multiple Transactions Illegible Fulfillment Counterfeit Transaction Card Recovery Bulletin or Exception File Declined Authorization No Authorization Expired Card Late Presentment Transaction Not Recognized Incorrect Currency or Transaction Code or Domestic Transaction Processing Violation Non-Matching Account Number Service Code Violation Incorrect Transaction Amount or Account Number Fraud—Card-Present Environment Duplicate Processing Fraud—Card-Absent Environment Credit Not Processed Paid by Other Means Non-Receipt of Cash or Load Transaction Value at ATM or Load Device Merchant Fraud Performance Program Transaction Exceeds Limited Amount Dispute Group 6 5 5 2 1 2 3 3 3 3 4 1 4 4 3 4 2 4 2 5 4 6 2 4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

a Member may request Arbitration from Visa within the allowable time limits.B.b 7. 7.A Reason If Members cannot resolve a dispute through the Chargeback and Representment process. The pre-Arbitration attempt must be initiated using a Visa-approved electronic case filing method. Issuer must include recertification that states that the Cardholder did not participate in the Transaction.7 ARBITRATION Arbitration allows Visa to assign liability for a disputed Transaction when the Chargeback and Representment process fails to resolve the dispute.B.Chapter 7: Transaction Receipt Retrieval.7.1 7. 7. and Representments 7.B Pre-Arbitration Conditions Before filing for Arbitration. Chargebacks. with compelling evidence that the Cardholder participated in the Transaction.1.2 Pre-Arbitration Response 7.B.The Cardholder requires a copy of the ATM Transaction Record .The ATM Transaction Record is required for legal or insurance purposes 7.7.7. Volume I—General Rules .7.7.7 ARBITRATION 7. Pre-Arbitration Response A Member must provide a copy of the ATM Transaction Record in response to a preArbitration request for an ATM Transaction. the requesting Member must make a pre-Arbitration attempt if any of the following conditions apply: • New documentation or information is being provided to the opposing Member about the dispute • The Issuer changes the reason code for the dispute after the Representment was processed • Acquirer represented for Reason Code 81 involving an Airline Transaction.2 222 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. • The Transaction is an ATM Transaction and the ATM Transaction Record is required. This section specifies the allowable reasons and procedures for Arbitration. at least 30 calendar days prior to the Arbitration filing date. 7. The Issuer must certify that either: . The filing Member is liable for any difference due to currency fluctuation between the amount originally presented and the Chargeback or Representment amount. or for Reason Code 83.1.7.a Pre-Arbitration Attempt A pre-Arbitration attempt must include the information required in Pre-Arbitration Attempt (Exhibit 2N).B.7.B.

B.B.7. the requesting Member may pursue Arbitration.2 7.3.C. Volume I—General Rules 223 . a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa. Acceptance or rebuttal of a pre-Arbitration attempt must be made through a Visaapproved electronic case filing method.7.7.b 7.b Time Limit The requesting Member must file its request within 60 calendar days of the Processing Date of the Representment or Chargeback.B. If the opposing Member does not accept financial responsibility for the disputed Transaction.7.C. 1 In Visa Europe.C.3.7.C.7. The 60 calendar-day period begins on the day following the Processing Date.B. 7.3 7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1 Arbitration Process Filing Reasons A Member may file for Arbitration under the following conditions: • Required documentation to support the Representment was incomplete or not transmitted within 8 calendar days of the Representment Processing Date.7.a Filing Procedures Filing Authority The requesting Member may file its Arbitration request with either:1 • Its Group Member • Visa 7. it must credit the requesting Member for the last amount received by the requesting Member through VisaNet.2.7.7. and includes the 30 calendar-day pre-Arbitration waiting period.2. within 30 calendar days of the pre-Arbitration attempt date. using a Visa-approved electronic case filing method.7.B.7.7.b. the option to file directly with Visa International applies only to a Member that does not have a Group Member.c In addition to the time limits specified in Section 7.2.C. 7.C 7.3 Pre-Arbitration Acceptance or Rebuttal 7.a Pre-Arbitration Acceptance or Rebuttal If the opposing Member accepts financial responsibility for the disputed Transaction.7. The Member must wait 15 calendar days from the Representment Processing Date before filing for this reason.C.6. as specified in Section 8.c 7.7.B. • Acquirer improperly represented a Chargeback • Issuer processed a prohibited second Chargeback following any Representment • Acquirer processed a prohibited second Representment • Acquirer Reference Number/Tracing Data or Account Number did not match the original data in the first Presentment or Chargeback record 7.2 Filing Procedures 7.3.C.2.

7.C. as applicable • For non-English documents. within 60 calendar days of the Processing Date of the Representment or Chargeback.C.7.a Invalid Request Group Members If the Group Member determines that a request is invalid.C. as specified in Section 8.2. such as Authorization records.e Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa. Chargebacks. Volume I—General Rules .2. and Member files Additional information or documentation not previously provided to the opposing Member must not be included in the case filing.C. in English: • Information required in Summary of Arbitration Documentation (Exhibit 2J) for each Transaction • Information required in Pre-Arbitration Attempt (Exhibit 2N). and Representments 7. 7. as applicable • Information required in Dispute Resolution Form Instructions (Exhibit 2E-1 through Exhibit 2E-6).7. translations (unless the requesting Member did not receive the previously submitted documents in English) • Any supporting documentation to ensure a fair decision. 224 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Merchant documents.3 7.7. using a Visa-approved method.f Notification The Member must send the Arbitration documentation for international Arbitration cases electronically.3 Invalid Request 7.C.6. The requesting Member has no further recourse with Visa.d Required Documentation When seeking Arbitration.3. 7.2.7. 7.Chapter 7: Transaction Receipt Retrieval.C. registers. it must return the request to the requesting Member.A.3 Invalid Request 7.7. the requesting Member must provide all of the following.7.C.

Merchants .b Visa If Visa determines that a request is invalid. as specified in Section 8.C.4 Valid Request 7.4. effective 4 April 2008 The requesting Member may withdraw its request.a Valid Request Visa Notification For a valid request.A.C. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.Filing reasons 7.7. either: • Respond to the Notification using a Visa-approved electronic case filing method • Accept financial liability for the Transaction by notifying the requesting Member and Visa 7. within 30 calendar days of the Visa Notification.4.C.C.7.6.C.7.7.C. Volume I—General Rules 225 . not waiting 30 calendar days for pre-Arbitration completion.d Requesting Member’s Withdrawal.4 7. Once the case is withdrawn. such as: • Documentation is illegible • Summary of Arbitration Documentation (Exhibit 2J) information conflicts with supporting documentation information • Requesting Member did not file the request within the required time limits • Requesting Member filed for Arbitration prematurely.Acquirers .C.7.7.7.Issuers . Visa may reject the case and retain the filing fee in certain circumstances. Visa notifies both Members of acceptance and forwards a copy of the case to the opposing Member.3.4. 7. Visa will collect the filing fee from the responsible Member through VisaNet. if applicable • Submitted documentation does not include evidence of a valid pre-Arbitration.4 Valid Request 7.b Opposing Member’s Response The opposing Member must. if applicable • A single case was submitted involving multiple: .Account Numbers .

or local currency equivalent of the case.7. The decision is both: • Issued in writing and delivered to both Members • Final and not subject to any challenge. 7.7.4. • US Review fee If the responsible Member has domestic currency exchange controls. the provisions of the Visa International Operating Regulations effective on the Transaction Date and may.4. but not limited to.C.C.C.7. at its sole discretion.5 7. as specified in Section 8. the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa. Volume I—General Rules .Chapter 7: Transaction Receipt Retrieval. determines whether the adversely affected Member may appeal the decision.a Appeal Rights Appeal Amount The US dollar amount.5.C.000 International Board 226 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Representments 7.7. Chargebacks. consider other factors such as the objective of ensuring fairness.4.000 to $100.C. Visa collects this fee through VisaNet within 30 calendar days of Notification to the Member.5 Appeal Rights Table 7-26: Arbitration Appeal Rights 7.7. Table 7-26: Arbitration Appeal Rights Disputed Amount Less than US $5.000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Arbitration Committee Greater than US $100.e Visa Arbitration Decision The Arbitration Committee bases its decision on all information available to it at the time of reaching the decision. effective 4 April 2008 The decision may result in either: • One Member assigned full liability • Members sharing financial liability The responsible Member is financially liable for all of the following. except for any right of appeal permitted under Section 7.000 US $5. • US Filing fee When the case is adjudicated Visa will collect the filing and review fees through VisaNet from the responsible Member.A: • Transaction amount If the opposing Member is responsible. as shown in Table 7-26. including.7.5 7.C.g Financial Liability.

1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.C. as specified in Volume II—Dispute Resolution Rules.7.1 This section specifies the allowable reasons for Compliance and the Compliance procedures.9 FILING CONDITIONS A Member may file for Compliance if all of the following are true: • Violation of the Visa International Operating Regulations occurred • Member has no Chargeback or Representment right • Member incurred or will incur a financial loss as a direct result of the violation • Member would not have incurred the financial loss had the violation not occurred A violation not involving a Transaction is resolved as specified in Section 1.6. 7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.7.6.7. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed.C.C.C.7 7. "Interchange Reimbursement Fee Compliance.5. a Member may also file for Compliance using a different process. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge. Chapter 4.b Appeal Filing Fee The requesting Member is assessed a filing fee.6 7.7.7.9 FILING CONDITIONS 7.C. and as deemed appropriate by Visa. for a violation of the Visa International Operating Regulations that results in an incorrect Interchange Reimbursement Fee being assessed. Effective 1 July 2008. 7. Effective 1 July 2008".a 7.6.b Time Limits The adversely affected Member must file for appeal within 60 calendar days of the decision Notification date.7.6 Appeal Filing Fee 7. 7.7.8 COMPLIANCE Compliance allows a Member that has no Chargeback or Representment right to file a complaint against another Member for a violation of the Visa International Operating Regulations. Volume I—General Rules 227 .C.

a violation involving a data compromise event is resolved as specified in Section 1.10 PRE-COMPLIANCE CONDITIONS 7.10. This attempt must include all of the following: • Attempt date • Clear identification as pre-Compliance attempt • Planned Compliance filing date • All pertinent documentation • Specific section of the Visa International Operating Regulations violated 7.6.10. Section 3. 7. and Volume II—Dispute Resolution Rules.E and as determined by Visa.1 Pre-Compliance Acceptance or Rebuttal Pre-Compliance Acceptance If the opposing Member accepts financial liability for the disputed Transaction. Section 7.6. it must credit the requesting Member for the last amount received by the requesting Member through VisaNet.B and Data Compromise Recovery • Volume II—Dispute Resolution Rules.B. Section 3. the requesting Member may pursue Compliance.4.10. and Representments 7.10. SEE ALSO: • Section 1.C. Chargebacks.D.3 Pre-Compliance Response 7. at least 30 calendar days prior to the Compliance filing date.B.E.2.10. The pre-Compliance attempt must be sent electronically.3 Pre-Compliance Response Acceptance or rebuttal of a pre-Compliance attempt must be made through a Visaapproved electronic case filing method.10 PRE-COMPLIANCE CONDITIONS Before filing for Compliance.B.5.10. Volume I—General Rules .10.D. Section 3.B.D.Chapter 7: Transaction Receipt Retrieval.2 Pre-Compliance Rebuttal If the opposing Member does not accept financial liability for the disputed Transaction.4.C Data Compromise Recovery Effective for data compromise event alerts issued on or after 1 October 2007. 7. using a Visa-approved case filing method.6. within 30 calendar days of the preCompliance attempt date.11. Volume II—Dispute Resolution Rules. Section 7. as specified in Section 8. 7. 228 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A Pre-Compliance Attempt A pre-Compliance attempt must include the information required in Pre-Compliance Questionnaire (Exhibit 2O).D 7.10.D.a 7. the requesting Member must attempt to resolve the dispute with the opposing Member.

1.b The Chargeback Reduction Service returns a Transaction with a valid Authorization.7.11.11 COMPLIANCE PROCESS 7. Required Documentation: Both: • Disputed Transaction Receipt • Proof that the Transaction received an Authorization 7.A.11.a Chargeback Reduction Service Return The Chargeback Reduction Service returned a valid Chargeback resulting from an Acquirer transmitting invalid data such as: • Incorrect Transaction Date • Incorrect Merchant Category Code • Invalid indicator for the Merchant or Transaction type • Incorrect state/country code or special condition indicator Required Documentation: Evidence of incorrect or invalid data 7.11 COMPLIANCE PROCESS 7.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction 7.11. including the Transaction violations listed below: 7.11.2 Hotel Reservation Service or Specialized Vehicle Reservation Service Transaction A Cardholder used a Card at a Hotel Reservation Service or Specialized Vehicle Reservation Service Merchant Outlet to make a reservation.1 7. Required Documentation: Payment receipt copy for other Merchant Outlet 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1.A.11.A.A. and location of the alternate accommodations or vehicle • No-Show Transaction amount was different than that quoted to the Cardholder Required Documentation: Written confirmation copy with the quoted rates • Merchant did not inform the Cardholder of the exact Merchant Outlet location. Cardholder used and paid for the accommodations or car rental at another outlet of that Merchant. and one of the following occurred: • Cardholder used and paid for the accommodations or car rental services by an alternate means and was charged a No-Show Transaction fee Required Documentation: Receipt showing payment to the Merchant by an alternate means • Merchant provided alternate accommodations or vehicle but the Cardholder was charged for the Transaction Required Documentation: Cardholder letter confirming the check-in date or car rental date.11. Volume I—General Rules 229 . Merchant Outlet.A Filing Reasons A Member may file for Compliance for any violation of the Visa International Operating Regulations.A.

and Authorization was not obtained from the Issuer (e.A.A.9 Non-Card A Merchant created a Transaction Receipt that has an Imprint but no Authorization and the card was not a Visa Card.10 Electronic Commerce Transaction (Attempts Authentication) 7.11. and the Retrieval Request was made within 12 months of the Transaction Processing Date. as specified in Section 5.1.a Copy Fulfillment An Acquirer cannot remedy Chargeback Reason Code 60.11.g." 7. Volume I—General Rules .11.10 Electronic Commerce Transaction (Attempts Authentication) A Cardholder requires additional information about an Electronic Commerce Transaction coded with ECI value “6” and both: • Cardholder did not assert that the Transaction was fraudulent • Acquirer did not respond to the Retrieval Request with a Fulfillment or responded with a Nonfulfillment Message code “03” or “04” Required Documentation: Cardholder letter requesting more information about the Transaction 230 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Representments 7. as specified in Chapter 5. court order or subpoena) • Issuer certification that the Transaction Receipt is required for a law enforcement investigation 7.11.E. Issuer or Cardholder requires copy of Transaction Receipt for legal proceedings or a law enforcement investigation. a Visa Electron Card or a Visa TravelMoney Card was accepted at a Visa Merchant with Manual Capability).11.11.11.11.5 Copy Fulfillment 7.5..A.10.A. Required Documentation.11. Either: • Evidence that the Transaction Receipt is required for legal proceedings (e. Visa Electron Card.A.A. or Counterfeit Card.A.5. 7.8 Card Acceptance Violations A Merchant accepted a Card in a Card-Present Environment for which it had no Merchant Agreement. "Payment Acceptance.A.g.5 7.11.A. “Illegible Fulfillment” because it is not able to provide a legible Transaction Receipt copy. Chargebacks..6 Delayed or Amended Charges A Car Rental Company fails to support the charges for a dispute involving the validity of delayed or amended charges for damage to a rental vehicle or a traffic violation. 7.b 7.Chapter 7: Transaction Receipt Retrieval.A.7 Timeshare Transactions An Issuer suffered a financial loss because the Merchant Category Code did not correctly identify the Timeshare Merchant. 7.

11.11.4. Volume I—General Rules 231 .1. if no evidence of the violation was previously available to the Member • For other violations.11.a. The 120 calendar-day period includes pre-Compliance and begins on the day following these dates: • For a Transaction violation.11.5. If the requesting Member does not meet the allowed time limits. Section 3.B 7.C. the violation date.2 Time Limits 7.1.B.Processing Date .B.B. SEE ALSO: • Section 1.11.2. Time Limits The requesting Member must file its request within 120 calendar days of the following dates.b The requesting Member must file all international Compliance cases electronically.2.a 7.B. and Volume II—Dispute Resolution Rules.a 7.2.4.10.10. 1 In Visa Europe. Section 7. Section 3.11.B.11.2. a Group Member has 30 additional calendar days to forward a case submitted by its Member to Visa. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11.11.B.B. Volume II—Dispute Resolution Rules. Section 3. Section 7.B Filing Procedures 7. the option to file directly with Visa International applies only to a Member that does not have a Group Member.1 7.11.B.b In addition to the time limit specified in Section 7.B.a Filing Procedures Filing Authority The requesting Member may file its Compliance request with either:1 • Its Group Member • Visa 7.B. either: .B.2 7.E.Date the Member discovered that a violation occurred (not to exceed 2 years from the Transaction Date).6.7. it loses its Compliance right and is financially liable for the Transaction.C. using a Visa-approved electronic case filing method. and Data Compromise Recovery • Volume II—Dispute Resolution Rules.

and Member files • Documentation substantiating that a financial loss would not have resulted had the violation not occurred • For non-English documents.B.11. 7.11.C. the requesting Member must submit all of the following.B. Volume I—General Rules .11.4 Filing Fee Visa collects a US $X filing fee through VisaNet for requests submitted to Visa.11.B. The requesting Member has no further recourse with Visa. translations (unless the requesting Member did not receive the previously submitted documents in English) Additional information or documentation not previously provided to the opposing Member must not be included in the case filing. 7.C 7. such as Authorization records. Chargebacks. 7.C. in English: • Information required in Summary of Compliance Questionnaire (Exhibit 2K) for each Transaction • Information required in Pre-Compliance Questionnaire (Exhibit 2O) • If the Compliance involves a prior Chargeback. it must return the request to the requesting Member.4.A. registers.1 Invalid Request Group Member If the Group Member determines that a request is invalid.Chapter 7: Transaction Receipt Retrieval. and Representments 7.1 Group Member 7. 232 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B.11. as specified in Section 8.3 Required Documentation When seeking Compliance. using a Visa-approved method.11.5 Notification The requesting Member must send the required Compliance documentation for international Compliance cases electronically. a completed Dispute Resolution Form Instructions (Exhibit 2E) for each Chargeback or Representment • Any supporting documentation to ensure a fair decision.11.3 Required Documentation 7. Merchant documents.

A.1 Valid Request Visa Notification For a valid request.d Requesting Member’s Withdrawal The requesting Member may withdraw its request.D 7.D. Effective 4 April 2008.11.Issuers .C.2 Visa 7.11.Account Numbers .2 Opposing Member’s Response The opposing Member must.D. 7. as specified in Section 8. once the case is withdrawn.a 7.2 Visa If Visa determines that a request is invalid.7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the Compliance Committee notifies both Members of acceptance and forwards a copy of the case to the opposing Member.D.3.6.Visa will collect the filing fee from the responsibleMember through VisaNet.11.11.Acquirers . such as: • Requesting Member did not provide all necessary documentation • Documentation is illegible • Information required in the Summary of Compliance Questionnaire (Exhibit 2K) conflicts with supporting documentation • Requesting Member did not file the request within the required time limits • Submitted documentation does not include evidence of a valid pre-Compliance attempt • A single case was submitted involving multiple: .11. within 30 calendar days of the Visa Notification date.C.3 7.D.11.D.3 Requesting Member’s Withdrawal 7.11.11.Merchants 7.3.11. Volume I—General Rules 233 . either: • Respond to the Notification using a Visa-approved electronic case filing method • Accept financial liability for the Transaction by notifying Visa and the requesting Member 7.D. it may reject the case and retain the filing fee in certain circumstances.

6 is unsupportable or unreasonable.c Effective 4 April 2008. as specified in Section 8. the responsible Member is financially liable for all of the following.11.5.11.Chapter 7: Transaction Receipt Retrieval.D. the requesting Member may collect this amount from the opposing Member through VisaNet within 60 calendar days of written Notification from Visa. at its sole discretion.a Visa Compliance Decision The Compliance Committee bases its decision on all information available to it at the time of reaching the decision.11.D.11. • US Review fee If the responsible Member has domestic currency exchange controls. consider other factors such as the objective of ensuring fairness. Visa may find the Acquirer liable for some or all of the charge.5 7.A. Volume I—General Rules . including. but not limited to. Financial Liability The decision may result in either: • One Member assigned full liability • Members sharing financial liability 7.4 Visa Compliance Decision 7.11.5 Financial Liability 7.D. and Representments 7. Visa collects this fee through VisaNet within 30 calendar days of written Notification to the Member.11.11. • US Filing fee Effective 4 April 2008.5. Visa will collect the filing and review fees through VisaNet from the responsible Member.4.D. 234 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.4 7.a 7.b If Visa determines that the delayed or amended charge specified in Section 7. 7.E. except for any right of appeal permitted under Section 7.4.D. the provisions of the Visa International Operating Regulations effective on the Transaction Date and may.11.D.A: • Transaction amount If the opposing Member is responsible. Chargebacks.11.11. The decision is both: • Delivered to both Members • Final and not subject to any challenge.4.D.D.

E. Finality of Decision on Appeal The decision on any permitted appeal is final and not subject to any challenge.3.a 7.E.2 Time Limits The adversely affected Member must file any appeal within 60 calendar days of the decision Notification date. as shown in Table 7-27.11.4 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.11.E 7. or local currency equivalent of the case. 7.b Appeal Filing Fee The requesting Member is assessed a filing fee.11.3. 7.7.E.000 International Board 7. Volume I—General Rules 235 .000 Appeal Right No Only if Member can provide new evidence not previously available Only if Member can provide new evidence not previously available Appeal Authority Not applicable Compliance Committee Greater than US $100.11.000 US $5.000 to $100.1 Appeal Rights Appeal Amount The US dollar amount.E.E Appeal Rights 7.4 Finality of Decision on Appeal 7.11.11.E.11.3 7. Table 7-27: Compliance Appeal Rights Disputed Amount Less than US $5. determines whether the adversely affected Member may appeal the decision.E.E. The requesting Member must not collect the filing fee from the opposing Member if the original decision is reversed.11.11.

Compliance procedures for violations unrelated to Interchange Reimbursement Fee are specified in Volume II—Dispute Resolution Rules.A Eligibility Criteria A Member may file for Interchange Reimbursement Fee Compliance if all of the following can be substantiated: • Violation of the Visa International Operating Regulations or the Regional Operating Regulations occurred • Member received or paid incorrect Interchange Reimbursement Fee as a direct result of the violation • Member’s financial loss is a direct result of an incorrectly applied Interchange Reimbursement Fee rate • Member would not have incurred a financial loss had the violation not occurred • The violating Transaction was processed through VisaNet • The Interchange Reimbursement Fee rate paid or received is not governed by any bi-lateral or private agreements.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) 7. if it meets the applicable criteria. and Representments 7. 7.12 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE (EFFECTIVE 1 JULY 2008) The Interchange Reimbursement Fee Compliance process allows a Member to request Compliance against another Member for violations of the Visa International Operating Regulations or Regional Operating Regulations that result in the application of an incorrect Interchange Reimbursement Fee to a large number of Transactions.13. "Compliance".13 INTERCHANGE REIMBURSEMENT FEE FILING CONDITIONS (EFFECTIVE 1 JULY 2008) This section lists the criteria for filing Interchange Reimbursement Fee Compliance. "Compliance".1 A Member that fails to meet these criteria may use the standard Compliance process described in Volume II— Dispute Resolution Rules.14. The process permits a filing Member to aggregate multiple Transactions. affected by the application of an incorrect Interchange Reimbursement Fee. or inter-regional • Visa has screened the request in accordance with Section 7.13. Volume I—General Rules . Chapter 3. Chargebacks. This chapter specifies the allowable reasons and the required procedures for filing Interchange Reimbursement Fee Compliance. intra-regional. 236 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A and granted permission for the Member to file 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.A Eligibility Criteria 7. 7. Chapter 3.B. Visa reserves the right to refuse participation in the Interchange Reimbursement Fee Compliance process by a filing Member. The decision to refuse participation by Visa is final and not subject to any challenge. into a single claim as specified in Section 7. either domestic.13.Chapter 7: Transaction Receipt Retrieval.

14.A.000 7.A Interchange Reimbursement Fee Compliance Screening A Member must submit a screening request to its Regional Office prior to filing an Interchange Reimbursement Fee Compliance case.C Transaction Aggregation Limit The number of Transactions a Member can aggregate into a single Interchange Reimbursement Fee Compliance case must be both: • More than 500 • Less than 50. 7.A.15 detail the requirements and criteria for filing Interchange Reimbursement Fee Compliance. The Interchange Reimbursement Fee Compliance Screening Form must be completed by an officer of the filing Member and submitted within the time limits specified in Section 7.14. 7.1.14 and Section 7.14. The aggregated Transactions must have both: • Violated the same Visa Operating Regulation • Involved the same opposing Member 7.14.a Correspondence A Member must contact its Regional Office for permission to use the Interchange Reimbursement Fee Compliance process and request the Interchange Reimbursement Fee Compliance Screening Form and the Global Interchange Reimbursement Fee Compliance Process Guide.A. 7.14 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE GENERAL REQUIREMENTS (EFFECTIVE 1 JULY 2008) This section details the general requirements associated with filing an Interchange Reimbursement Fee Compliance case.B Transaction Aggregation Criteria 7.1 Correspondence 7. Section 7.7.13.14.1 7. a filing Member may aggregate Transactions into a single Interchange Reimbursement Fee Compliance case.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.13.B Transaction Aggregation Criteria For purported violations involving an incorrectly assessed Interchange Reimbursement Fee rate. Volume I—General Rules 237 .2.14.A.1.A.13.

A.A.14.A. Chargebacks.2.3.A. as specified in Section 7.14.A.a 7. not to exceed 2 years from the Processing Date of the oldest Transaction submitted in the aggregated claim 7.a 7.14. if it determines that some Transactions in the aggregated claim were assessed the correct Interchange Reimbursement Fee.14. Certification The Member must certify that all Transactions in the aggregated claim were assessed an incorrect Interchange Reimbursement Fee rate.1.3 7.Chapter 7: Transaction Receipt Retrieval.b. the Member may resubmit a revised Interchange Reimbursement Fee Compliance Screening Form containing only the Transactions within 90 calendar days of the Processing Date.a.2 • Certification that all Transactions included in the aggregated claim have been accurately identified as having received an incorrect Interchange Reimbursement Fee rate 7.b 238 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.3.14.14.A. Visa will determine the eligibility of each request on the basis of the information provided by the Member in accordance with the rules in effect on the Transaction Date.A.b Visa will reject a Member’s request to include Transactions beyond 90 days of the Processing Date of the oldest Transaction submitted in the aggregated claim except when it determines that extenuating circumstances prevented the Member from discovering the violation sooner.14.14.14.2 7.c 7.2.A.4.2.A.a Filing Period The filing Member must submit the Interchange Reimbursement Fee Compliance Screening Form to its Regional Office within 90 calendar days of either: • The Processing Date of the oldest Transaction submitted in the aggregated claim • The date the Member discovered the violation. 7. If Visa rejects a Member’s attempt to include Transactions beyond 90 days of the Processing Date.14.A. and Representments 7.A.4 Visa Interchange Reimbursement Fee Compliance Screening Decision 7. Volume I—General Rules .2.14.14.A. Visa reserves the right to reject all or part of the claim as specified in Section 7.2 Filing Period 7. Visa Interchange Reimbursement Fee Compliance Screening Decision Visa will analyze all the information made available by the requesting Member upon receipt of the Interchange Reimbursement Fee Compliance Screening Form.5. as stipulated in the applicable Operating Regulations and the Global Interchange Reimbursement Fee Compliance Process Guide.4 7.A.14.c The Interchange Reimbursement Fee Compliance Screening Form must be submitted along with other necessary supporting documentation including a data file containing the list of affected Transactions and the following information: • Description of the alleged Interchange Reimbursement Fee violation • The Interchange Reimbursement Fee type for which the Transactions were eligible • The total Interchange Reimbursement Fee assessed • Name of the opposing Member • Number of Transactions • Range of Transaction Dates included in the aggregated claim • Selected filing period. as specified in Section 7.b 7.14.14.14.4.A.A.

A.A.A.5 7.14. Invalid Requests—Compliance Screening Visa may deny a Member’s request to use Interchange Reimbursement Fee Compliance for any reason including.14.A. but not limited to.c 7.6 Re-submitting an Interchange Reimbursement Fee Compliance Request 7. 7.5. A Member whose request for Interchange Reimbursement Fee Compliance has been rejected as specified in this section may resubmit the request under certain circumstances as stated in Section 7. Visa determines that some Transactions included in the aggregated list were assessed the correct Interchange Reimbursement Fee 7.c Visa will communicate its screening decision to the requesting Member within 10 calendar days of receipt of the Interchange Reimbursement Fee Compliance Screening Form.A.4.A.4.A.14.6. "Compliance" • Forfeits the Interchange Reimbursement Fee Compliance Screening fee specified in Section 7.A.14.14.14.a.a 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.6.14. Volume I—General Rules 239 .e 7.5.A.14.B • May use the standard Compliance process specified in Volume II—Dispute Resolution Rules.a 7.b The decision regarding a Member’s ability to file Interchange Reimbursement Fee Compliance is final and not subject to any challenge.a.A.A. as specified in Section 7. the following: • It reasonably concludes that a Member’s failure to exercise due diligence prevented the violation from being discovered within 90 days from the Transaction Processing Date • If it determines that the assessment of the incorrect Interchange Reimbursement Fee resulted from an error (intentional or accidental) by the filing Member • If.14.5.14.6 7. If Visa approves a Member’s request to use the Interchange Reimbursement Fee Compliance process. the Member may resubmit the Interchange Reimbursement Fee Compliance Screening request with Transactions that are within 90 calendar days of the Processing Date of the oldest Transaction submitted in the aggregated claim. the Member: • Must not resubmit the claim except as specified in Section 7.14.14.A.7 7.4.A.14. Chapter 3.14.3.6.14.A.A.7.A. If Visa denies a Member’s request to use the Interchange Reimbursement Fee Compliance process.4.5.14.14.5.5 Invalid Requests—Compliance Screening 7. The decision is final and not subject to any challenge.14.A.d 7.14. including those specified in Section 7. contrary to Member certification specified in Section 7.f Visa reserves the right to reject a Member’s request to file Interchange Reimbursement Fee Compliance for any reason.A. the Member may file pre-Compliance as specified in Section 7. Re-submitting an Interchange Reimbursement Fee Compliance Request If a Member’s Interchange Reimbursement Fee Compliance Screening request is rejected due to the Member’s failure to discover the violation within 90 calendar days.

A. Chapter 3.e.14.14. and charged to the BIN noted on the Interchange Reimbursement Fee Compliance Screening Form.c 7.B.c.14.A.14.14. In addition to filing through Visa Resolve Online. "Compliance".6.14. as specified in Section 7.14.a.b Except as specified in Section 7.c 7.7 Fees 7. and Representments 7.d 240 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. if the Transactions qualify for the time limits established for the standard Compliance process.A.B Interchange Reimbursement Fee Pre-Compliance If Visa approves a Member’s screening request for Interchange Reimbursement Fee Compliance as specified in Section 7.14.A.14.14.14.A.6.Chapter 7: Transaction Receipt Retrieval.1. • Any other pertinent documentation 7.b 7. Visa forwards the file to the opposing Member. If the Member’s request to use the Interchange Reimbursement Fee Compliance process is denied.A.14. Chargebacks.B.A.7 7.7. a Member may not resubmit any Transactions for Interchange Reimbursement Fee Compliance if the original request was denied by Visa for failing to meet the certification requirements specified in Section 7.a Attempt to Resolve To initiate Interchange Reimbursement Fee pre-Compliance.7. A Member who has been denied use of the Interchange Reimbursement Fee Compliance process may file Compliance as specified in Volume II—Dispute Resolution Rules. The filing Member must choose the violation code that corresponds to “Inappropriate Interchange Reimbursement Fee” in Visa Resolve Online.A.B. Fees Visa assesses a screening fee to the requesting Member for each aggregated Interchange Reimbursement Fee Compliance Screening Form submitted. Volume I—General Rules . 7.14.2.b 7.1.c 7. The file must be transmitted to Visa.B.B.1.B.1.6.1.14.a 7.14.5. 7. the Member forfeits the Interchange Reimbursement Fee Compliance Screening fee.1 Attempt to Resolve 7.4. The filing Member must also submit to Visa the following: • The Interchange Reimbursement Fee Compliance Screening Form evidencing Visa approval of a Member’s Request to file Interchange Reimbursement Fee Compliance • An encrypted spreadsheet file containing a list of disputed Transactions and the data fields specified in Section 7.A.1 7.14.7. the filing Member must send a copy of the signed Pre-Compliance Questionnaire (Exhibit 2O) to Visa as instructed by its Regional Office.a.14.B. The Interchange Reimbursement Fee Compliance Screening fee is collected through the Global Member Billing Solution.B.14. the filing Member must submit to the opposing Member a properly completed Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online.14.A. the Member must first attempt to resolve the dispute with the opposing Member through the pre-Compliance process.

14.c • At least 30 days before filing Interchange Reimbursement Fee Compliance 7.2 Delivery of Pre-Compliance Documentation 7.2 7.B.B.b 7.14.14.14.a 7.e For each Transaction aggregated in the claim.14.3.4.A.B.14.2.c 7.B. or as instructed by the Regional Office.14.14.14. as specified in Section 7.B.2.3 Time Limit 7.2. the filing Member must electronically transmit another copy of the Pre-Compliance Questionnaire (Exhibit 2O) to Visa via a Visa-approved secure mechanism as specified in the Global Interchange Reimbursement Fee Compliance Process Guide.14.B.3. the filing Member must transmit a data file containing the Transaction information in an encrypted format through the same Visa-approved secure mechanism. In addition to the Pre-Compliance Questionnaire (Exhibit 2O). Volume I—General Rules 241 . At the same time.B.b The 10 day period begins from the date stamped on the Interchange Reimbursement Fee Compliance Screening Form returned by Visa approving the Member’s request to file Interchange Reimbursement Fee Compliance.B.7.a Delivery of Pre-Compliance Documentation The Member must submit the Pre-Compliance Questionnaire (Exhibit 2O) through Visa Resolve Online to the opposing Member. The filing Member may not forward the file directly to the opposing Member.14.B.1.3 7. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.B. the filing Member must include the following information: • Account Number • Acquirer BIN • Acquirer Reference Number • Processing Date • Transaction Date • Transaction amount • Interchange Reimbursement Fee applied • Expected Interchange Reimbursement Fee • Interchange Reimbursement Fee differential amount being claimed • Merchant name 7. Visa will forward the encrypted data file to the opposing Member through the same secure process. Time Limit The Pre-Compliance Questionnaire (Exhibit 2O) must be sent to the opposing Member and Visa within both: • 10 calendar days of receiving screening approval from Visa.

15 INTERCHANGE REIMBURSEMENT FEE COMPLIANCE PROCESS (EFFECTIVE 1 JULY 2008) 7. the filing Member must verify that no credit has been received from the opposing Member.A Filing Reasons A Member may file Interchange Reimbursement Fee Compliance for a violation of the Visa International Operating Regulations or the Regional Operating Regulations which results in an incorrect Interchange Reimbursement Fee assessment.2.2 Filing Time Limits 7.15.15.B 7.B. Chargebacks.15. 7.15. 7.14. no additional documents will be accepted subsequent to the initial Interchange Reimbursement Fee Compliance filing.B.1 7. Filing Time Limits The Member must submit a completed Summary of Compliance Questionnaire (Exhibit 2K) through Visa Resolve Online within 60 calendar days of filing the Pre-Compliance Questionnaire (Exhibit 2O) specified in Section 7.D Filing Compliance If the opposing Member does not accept financial responsibility for the disputed Transactions and an agreeable settlement cannot be reached.B.15. The filing Member may collect the screening fee from the responsible Member.1. Volume I—General Rules . the opposing Member must credit the requesting Member through VisaNet within 30 calendar days of the Interchange Reimbursement Fee pre-Compliance correspondence date.a.b 1 This provision is not applicable to Transactions involving Issuers or Acquirers in the jurisdiction of Visa Europe.2 7. 242 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. the filing Member may proceed to file Interchange Reimbursement Fee Compliance. Unless specifically requested by Visa.14. The calendar day period begins on the day following the date on which the Member submits the Pre-Compliance Questionnaire (Exhibit 2O).B.B. 7.B.2. if the Member’s attempt to settle the dispute with the opposing Member via the pre-Compliance process is unsuccessful.14.Chapter 7: Transaction Receipt Retrieval.b 7.15.1 7.B.C Pre-Compliance Acceptance If the opposing Member accepts financial responsibility for the disputed Transactions or if the filing Member and opposing Member reach a mutually agreeable settlement.15.1. and Representments 7.B.1.15.14.a Filing Procedures Required Documentation The filing Member must submit to Visa all necessary documentation approved by the Center manager or an authorized officer.a 7.15. Before filing for Compliance.C Pre-Compliance Acceptance 7.

B.E 7. such as: • Documentation is insufficient or illegible • Required documentation was not provided to the opposing Member • Authorization of the Member’s Center manager is missing • Requesting Member did not file the request within the required time limits • Requesting Member did not use available remedies provided for in the Visa International Operating Regulations • Submitted documentation does not include evidence of a valid pre-Compliance attempt 7. 7.D Compliance Filing Withdrawal A filing Member or the opposing Member may withdraw the request for Interchange Reimbursement Fee Compliance.1.15.1 Visa Review 7.15.15.E. Visa retains the screening fee.B.a Review Fee For Interchange Reimbursement Fee Compliance requests submitted to Visa.c 7.b 7.7.15.15.15. Visa investigates the claim and communicates its decision to both Members in writing.E.E.15.3 Delivery Any additional documentation required to support an Interchange Reimbursement Fee Compliance filing must be transmitted through Visa Resolve Online: • On the same day as the case filing • As specified in the Visa International Operating Regulations or Regional Operating Regulations and in the appropriate VisaNet User’s Manuals 7.15. 7.a Visa Interchange Reimbursement Fee Compliance Decision Visa Review Upon receipt of the supporting documentation.4.4. Volume I—General Rules 243 . as specified in Section 7.15.15.D.B.15. If either the opposing Member or the filing Member withdraw the Interchange Reimbursement Fee Compliance case prior to a decision by Visa.B. The filing Member forfeits the review fee if Visa determines that the case has no merit.B. The withdrawal request must be submitted to Visa through Visa Resolve Online no later than 30 days from the date of submission.1.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. 7.4.C Invalid Requests—Compliance Process If Visa determines that a request is invalid.3 Delivery 7.4 7. Visa will reimburse the review fee to the filing Member.15.1 7.15. it may retain the review fee in certain circumstances.E.B. Visa uses all the information available to it at the time of reaching its decision and refers to the Visa International Operating Regulations or Regional Operating Regulations in effect on the date of the Transactions. the filing Member will be assessed a review fee.15.

Visa is not liable for any Claims or Liabilities arising from any losses incurred by the filing or opposing Member as a result of any difference in the exchange rate between the Transaction Processing Date and the date the claim is settled.15. and Representments 7.3.b 244 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.E.2 7.e 7.c Visa reserves the right to rule in favor of the filing Member if Visa determines that the claim has merit and the opposing Member does not respond. Visa informs both Members of its decision in writing.15.E.f 7.E.2.g 7.4 7.a 7. When an Issuer’s and Acquirer’s records differ.b If the opposing Member is not found responsible.E.E.2 Financial Liability 7. V.15.4.15. in addition to the claim amount disbursed through VisaNet.4. Chargebacks. The decision by Visa is final and not subject to any challenge. or a portion thereof 7.15.P.3 7.1.d 7.15.1. System records will prevail. Volume I—General Rules . Visa collects the Interchange Reimbursement Fee Compliance Screening fee and the review fee to reimburse the filing Member. Exchange Rate Risk If the Transactions involve currency conversion.2. Financial Liability If Visa determines that the opposing Member is responsible.E. Visa will use the currency exchange rate in effect on the day of the Interchange Reimbursement Fee Compliance filing. the filing Member: • Forfeits the entire claim amount • Forfeits the Interchange Reimbursement Fee Compliance Screening fee and the review fee • Is prohibited from resubmitting any Transactions from that claim through another Interchange Reimbursement Fee Compliance process 7.15.E.4 Exchange Rate Risk 7.15.E.15.F.1. If Visa determines that a request is valid.15.b 7.a Collection and Settlement Visa collects the settled claim amount from the responsible Member through VisaNet and disburses it to the prevailing Member.15.E.E.E.E.15.E.a 7.E.Chapter 7: Transaction Receipt Retrieval. If the opposing Member is responsible.15. it may allocate financial liability as specified in Section 7.E.I.3. except for the right of appeal permitted under Section 7.2.15.15. the opposing Member is financially liable for all of the following: • Interchange Reimbursement Fee Compliance Screening fee • Interchange Reimbursement Fee Compliance review fee • The amount of the claim.E.15.15.1. 7.E.15.1.

F.15.a Appeal Rights Time Limits Any appeal by the adversely affected Member must be filed through Visa Resolve Online within 45 calendar days of the decision Notification date.3. If the appeal is not accepted. Each Member may submit arguments supporting its position.b 7. Effective 1 July 2008" 7.15.F. "Interchange Reimbursement Fee Compliance.F. Chapter 4.15.F Appeal Rights 7.F 7. Visa retains the appeal fee.15.3 Appeal Decision 7. Visa may decline an appeal if the new information is insufficient to support a change to the initial Visa decision.15.7. All decisions are final and not subject to any challenge.15.2 7.1.F. 7.F.1. Volume I—General Rules 245 . SEE ALSO: Volume II—Dispute Resolution Rules. The appealing Member must submit with the appeal any new or additional information necessary to substantiate its request for an appeal.3 7.1 7.F.3.b 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.a Appeal Decision Visa bases its decision on the new information provided by the requesting Member.F. Appeal Fee Visa will collect from the Member an appeal fee.15.F.15.15.15.

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an Issuer may issue or reissue a Visa Card bearing either the Visa Flag Symbol or Visa Brand Mark.6. or defaced.a Effective 1 September 2005 through 28 February 2007.2.2.B.Expire no later than 30 June 2011 .A 10.2 Usage Requirements No portion of a Visa-Owned Mark may be obscured.1 GENERAL REQUIREMENTS Graphic Reproduction of Visa-Owned Marks Approval A Member must submit proposed designs for all Cards and Point-of-Transaction displays to its Visa Regional Office for written approval: • Prior to production • Each time the design is changed 10.1 • Section 1.7 • This chapter Card and Marks Requirements INTRODUCTION A Member that fails to comply with the governing documents specified in: • Visa Product Brand Standards is subject to the fines and penalties specified in Section 1.A. 10.2. Volume I—General Rules 247 .2. A VisaOwned Mark that is a graphic design must not be used separately.1 Visa-Owned Marks The Visa Brand Mark The Visa Brand Mark is a Visa-Owned Mark that appears on applications that represent the Visa organization and its product and service offerings.2 10.2.B 10. 10. 10. The Visa Card bearing the: • Visa Flag Symbol must both: .2.A. distorted.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark must comply with the Visa Product Brand Standards 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.1. The Visa Brand Mark must appear exactly as specified in Figure 10-1 and the Visa Product Brand Standards.10 10.B.

an Issuer may issue or reissue a Visa Electron Card bearing either the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier. Volume I—General Rules .Expire no later than 30 June 2011 . Figure 10-1 Visa Brand Mark with the Electron Identifier Visa Gold Visa Blue 10.2.b All newly-created Visa Cards issued or reissued must both: • Bear the Visa Brand Mark • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Card bearing the Visa Flag Symbol to deplete existing card stock. The Visa Electron Card bearing the: • Visa Electron Symbol must both: .b All newly-created Visa Electron Cards issued or reissued must both: • Bear the Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Visa Electron Card bearing the Visa Electron Symbol to deplete existing card stock. all Visa Cards must bear the Visa Brand Mark.c Effective 1 July 2011. The Visa Electron Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 248 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Comply with the Visa International Card and Marks Specifications • Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards 10.2.B.B.B.2.2 The Visa Brand Mark with the Electron Identifier The Visa Brand Mark with the Electron Identifier is a Visa-Owned Mark that must appear on the front of a Card as specified in Figure 10-2 and the Visa Product Brand Standards.B.2.B.1. The Visa Card must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications 10.a Effective 1 September 2005 through 28 February 2007.2.2 The Visa Brand Mark with the Electron Identifier 10.1.2.B.Chapter 10: Card and Marks Requirements Figure 10-1 Visa Brand Mark with the Electron Identifier 10.2. 10.2.

2. all Visa Electron Cards must bear the Visa Brand Mark with the Electron Identifier. 10. Figure 10-2 Visa Brand Mark with the Electron Identifier Visa Gold Visa Blue ELECTRON 10.c Effective 1 July 2011.B.3 Plus Program Marks The Plus Symbol must only be displayed at an ATM that accepts Cards bearing the Plus Symbol for ATM services. where a quorum is present. Volume I—General Rules 249 .4 V PAY Brand Mark The V PAY Brand Mark is a Visa-Owned Mark. The V PAY Brand Mark must appear exactly as specified in Figure 10-3.B. Figure 10-3 V PAY Brand Mark 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Figure 10-2 Visa Brand Mark with the Electron Identifier Figure 10-3 V PAY Brand Mark 10.2.B.2.2. Any changes to this provision requires a majority vote of the directors in attendance at any Visa International Board meeting. Implementation of the V PAY Product and use of the V PAY Brand Mark outside of Visa Europe is subject to approval and trademark availability.

as specified in the Visa Product Brand Standards. 10.Chapter 10: Card and Marks Requirements 10.3 PRODUCT NAMES If a Member uses a Visa Product Name in typed or printed text.3. 10. or Visa Purchasing Card as something other than a Visa Card for the payment of business expenditures • Position its Trade Name or Mark as adding superior acceptance of the Card at the Pointof-Transaction 250 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.3. but are not limited to.C The Visa Commercial Card Product Name 10.3 PRODUCT NAMES 10. Visa Corporate. it must comply with this section and the Visa Product Brand Standards.3. Volume I—General Rules . the following: • Visa • Classic • Gold • Premier • Visa Business • Visa Corporate • Purchasing • Visa Electron • Visa Infinite • Visa Signature • Visa Platinum • Plus • Verified by Visa • Visa TravelMoney • V PAY 10.3. Visa Product Names include.B The Visa Infinite Product Name The Product Name “Visa Infinite” must appear on all Visa Infinite Cards in English only.A The Visa Platinum Product Name A Member using the Product Name “Visa Platinum” or its local language equivalent must comply with the Visa Product Brand Standards.C The Visa Commercial Card Product Name A Member must not: • Position a Visa Business.

4 10.3.2. encoded. whether embossed.D The V Distribution Identifier 10.5 CARD REPRODUCTIONS A Member: • Must produce a Card as specified in the Visa Product Brand Standards • Must not distribute or display a reproduction of a Card as an indication of acceptance of Visa products at the Point-of-Transaction 10. or otherwise affixed. 10.4.D The V Distribution Identifier A Visa Business or Visa Purchasing Card issued under the V Distribution Program must use the Identifier “V Distribution” instead of the Identifier “Visa Business” or “Visa Purchasing.7 EXTRANEOUS MARKINGS IN CARD PRODUCTION 10.A NON-CARD USE OF VISA-OWNED MARKS Use at a Point-of-Transaction A Member or Merchant must display the appropriate Marks to indicate which Cards it accepts for payment. Volume I—General Rules 251 .3. printed. that is used for international payment purposes. Visa will supply a list of Approved Manufacturers and the Card products they are permitted to produce. etched. Upon request. as specified in Volume I—General Rules.4. a Visa Card must not bear any number or device. as specified in the Visa Product Brand Standards.6 CARD MANUFACTURER REQUIREMENTS Each Card bearing a Magnetic Stripe or Chip must be produced by an Approved Manufacturer. A Merchant displaying the Verified by Visa Mark on its Website must comply with the Visa Product Brand Standards. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.10. The Visa Brand Name must only be used to indicate acceptance when a visual representation of the Visa Brand Mark is not possible at the Merchant Website.7 EXTRANEOUS MARKINGS IN CARD PRODUCTION Except for the Account Number.B Merchant Outlets and Member Locations A Merchant Website must display the Visa Brand Mark as specified in the Visa Product Brand Standards.” 10. 10. Section 2. 10.A and Security Validation Requirements for Card Vendors.

1.2. 252 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Information in the Chip Magnetic-Stripe Image must be the same as that encoded in the Magnetic Stripe. Cash Disbursement.B. as defined in the Payment Technology Standards Manual.a 10.2 Encoding and Personalization Requirements 10.B 10.1.d 10.8.2 10. If the Chip is designed to support a purchase. the Issuer must obtain prior approval for issuance from Visa.8 10. all newly issued EMV Chip Cards and existing EMV Chip Cards on renewal must use Chip Card Verification Value—iCVV as part of the Magnetic-Stripe Image.1 10.8. credit.B.b The Payment Application encoded in the Magnetic Stripe must also be facilitated by the Chip.8.2.8.Chapter 10: Card and Marks Requirements 10.B.8.B.B.8.8 ELECTRONIC CARD-READING TECHNOLOGIES 10.1 10.B.8.2.A ELECTRONIC CARD-READING TECHNOLOGIES Overview A Visa Card or Visa Electron Card must bear a Magnetic Stripe and optionally may bear a Chip for the purpose of electronic card-reading.B. The Cardholder name in the Chip must be the same as the name displayed on the Card and encoded in the Magnetic Stripe.2.and VIS-Compliant Chip Cards bearing the Visa Brand Mark or Visa Brand Mark with the Electron Identifier as specified in the: • EMV Integrated Circuit Card Specifications for Payment Systems • Visa Integrated Circuit Card Specifications • Payment Technology Standards Manual 10.8.a Chip Card Technology General Requirements An Issuer must notify Visa of its intention to use Chip technology on Cards at least 60 calendar days prior to issuance.2.b 10. Volume I—General Rules .B. 10.B.e 1 A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region until 1 January 2010. Effective 1 January 2009. or other directly related financial application. Encoding and Personalization Requirements An Issuer must use a Service Code on all EMV.8.B.8.c 10.8.8.

C. if such a date appears on the Card.4 10.a Visa Electron Cards An Issuer must encode the Magnetic Stripe on each Visa Electron Card as specified in the Payment Technology Standards Manual.2.2.C.8. Volume I—General Rules 253 .3 Card Verification Value All Cards.C Magnetic-Stripe Technology 10.8.g If an application effective date is provided within the Chip.2. 10. including Emergency Replacement Cards.b 1 A variance to this requirement applies in the jurisdiction of the LAC Region for Magnetic Stripe personalization of instant issue embossed Visa Cards.8.a Magnetic-Stripe Encoding The Magnetic Stripe on a Visa Card or Visa Electron Card must be encoded on both track 1 and 2.8.i 10. The expiration date on a Visa Card.8.C 10.8.8. Visa Electron Card.C. 10. Service Code values must be encoded as specified in the Payment Technology Standards Manual.8. Magnetic-Stripe track 2 information and the Cardholder name from track 1 must be contained in the Chip (other track 1 discretionary data is optional).B.b 10.1 An Issuer may encode its Card acceptance policies in the Service Code field of the Magnetic Stripe using all Service Codes valid for the applicable Card product. 10. it must reflect the same month as the “VALID FROM” date displayed on the Card.C.h 10. 10.8. if one is present on the Card.10.4.2.8.C. 10. must be encoded with the Card Verification Value.8.C.B.8.2.C.C. or Card bearing the Plus Symbol must not be later than the expiration date of the Issuer’s Public Key.B.4.2 10.8.1 Magnetic-Stripe Technology Orientation The Magnetic Stripe must be on the back of the Visa Card as specified in the Visa Product Brand Standards.f A Chip Card may facilitate access to non-Visa services provided the: • Services do not compromise the security or functional integrity of the Visa Smart Payment Applications • Additions of these services are managed and controlled by the Issuer or its sponsored member • Issuer indemnifies Visa from any and all Claims or losses resulting from non-Visa services facilitated by the Chip Card 10.4 Visa Electron Cards 10.2. as specified in the Card Verification Value Specifications Guide and the Payment Technology Standards Manual. or any security feature containing an expiration date in a Chip. as specified in the Payment Technology Standards Manual.8.C. The Issuer must encode a Service Code designated for Visa Electron Cards as specified in the Payment Technology Standards Manual. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.8.B.

Chapter 10: Card and Marks Requirements 10.9 CARD FEATURE REQUIREMENTS 10.9 CARD FEATURE REQUIREMENTS

10.9

CARD FEATURE REQUIREMENTS
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: • Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications • Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards. Table 10-1 specifies requirements for the front of the following Cards: • Embossed Visa Cards • Unembossed Visa Cards • Visa Electron Cards
SEE: • Section 3.1.E for Account Number specifications • Section 3.1.F for expiration date standards • The Visa Product Brand Standards for complete embossing and printing requirements for the front and back of Visa and Visa Electron Cards

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10.9.A Additional Card Feature Specifications

10.10.A.2 Placement

10.9.A
10.9.A.1

Additional Card Feature Specifications
Vehicle-Specific Fleet Card A Cardholder name must be replaced by an embossed vehicle license number or unique vehicle number on the front of a Vehicle-Specific Fleet Card.

10.9.A.2

Expiration Date and Card Symbol The expiration date contained in the Chip must be the same as the expiration date encoded in the Magnetic Stripe and displayed on the Card. The expiration date of proprietary services on the Card, if applicable, must not exceed the Visa or Visa Electron Payment Application expiration date.

10.9.B

Visa Electron Cards
Visa Electron Cards must not be embossed, except under specific conditions where regional variances apply.1 When used, embossing must comply with Section 10.9 or the Visa Product Brand Standards.

10.10 OTHER CARD SECURITY FEATURES
10.10.A
10.10.A.1

Chip Cards
Specifications An Issuer of Cards bearing a Chip must: • Comply with the Visa Integrated Circuit Card Specifications, available from Visa • Comply with the requirements specified in this section, Section 10.8.B and Chapter 3, "Issuer Requirements & Information" • Ensure that any Chip used to facilitate Visa payment services complies with Visa Chip security and service-level standards • Ensure that its Chip Cards meet EMV Integrated Circuit Card for Payment Systems Specifications2

10.10.A.2

Placement The Chip must: • Be on the front of the Card • Comply with the International Organization for Standardization Standard 7816–2, Reference Number ISO/IEC 7816–2:1988 (E) – “Identification on Cards–Integrated Circuit(s) Cards with Contacts–Part 2: Dimensions and Locations of the Contacts”

1 2

A variance to this requirement applies in the jurisdiction of the CEMEA Region. Visa may grant a variance to this requirement provided that a reasonable time limit for compliance is established.

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Chapter 10: Card and Marks Requirements 10.10.B Printing of Card Verification Value 2 10.11.B Other Brand Marks

10.10.B
10.10.B.1

Printing of Card Verification Value 2
Visa Cards All Visa Cards must bear a Card Verification Value 2, as specified in the: • Card Verification Value Specifications Guide • Payment Technology Standards Manual • Visa Product Brand Standards Card Verification Value 2 (CVV2) is optional for a Proprietary Card bearing a Plus Symbol.

10.10.B.2

Visa Electron Cards If the full Account Number is used, an Issuer must indent-print a Card Verification Value 2 on the back of a Visa Electron Card, as specified in the: • Card Verification Value Specifications Guide • Payment Technology Standards Manual • Visa Product Brand Standards

10.11 MULTIPLE MARKS ON CARDS
10.11.A Hierarchy of Marks
If more than one Visa-Owned Mark is present on a Card, an Issuer must designate a Primary Mark, complying with the following hierarchy of Marks: • Visa Brand Mark • Visa Brand Mark with the Electron Identifier • Visa Cash Symbol

10.11.B

Other Brand Marks
All other Visa-Owned Marks must: • Appear together • Not be separated by Non-Visa-Owned Marks

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10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS

10.13 PLUS PROGRAM MARKS

10.12 MARKS FOR VISA CARDS AND VISA ELECTRON CARDS
Effective 1 September 2005 through 28 February 2007, an Issuer may issue or reissue a Visa Card or Visa Electron Card bearing either the: • Visa Flag Symbol or Visa Electron Symbol. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: - Expire no later than 30 June 2011 - Comply with the Visa International Card and Marks Specifications • Visa Brand Mark or Visa Brand Mark with the Electron Identifier. The Card bearing either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier must comply with the Visa Product Brand Standards All newly-created Visa Cards and Visa Electron Cards issued or reissued must both: • Bear either the Visa Brand Mark or Visa Brand Mark with the Electron Identifier • Comply with the Visa Product Brand Standards An Issuer may issue or reissue a Card bearing either the Visa Flag Symbol or Visa Electron Symbol to deplete existing card stock. The Card bearing either the Visa Flag Symbol or Visa Electron Symbol must both: • Expire no later than 30 June 2011 • Comply with the Visa International Card and Marks Specifications Effective 1 July 2011, all Visa Cards and Visa Electron Cards must bear either the Visa Brand Mark or Visa Brand Mark with Electron Identifier, as specified in the Visa Product Brand Standards.

10.13 PLUS PROGRAM MARKS
An Issuer of Proprietary Cards with Plus Program capabilities must place the Plus Symbol on all Proprietary Cards within 5 years from the beginning date of participation in the Plus Program. The presence of the Plus Symbol is optional on Visa Cards if no other ATM Mark is present on the Card.

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Chapter 10: Card and Marks Requirements 10.14 TRADE NAME AND MARK REQUIREMENTS 10.14.B.2 Use of Non-Member Marks

10.14 TRADE NAME AND MARK REQUIREMENTS
10.14.A
10.14.A.1

Chip Cards
Visa or Visa Electron Payment Application A Card containing a Chip must bear the appropriate Mark for the Visa or Visa Electron Payment Application facilitated by the Chip.

10.14.A.2

Chip Cards Bearing a Visa-Owned Mark A Card containing a Chip bearing a Visa-Owned Mark must be capable of facilitating the Payment Application associated with that Mark.

10.14.B
10.14.B.1

Visa Cards
Member Identification The following may be printed on a Visa Card as specified in the Visa Product Brand Standards: • Certain Trade Names, including those of an Issuer, an Issuer’s holding company Member, or an Issuer’s agent Member • With the prior written consent of Visa: - Certain Marks associated with proprietary, local, regional, national, or multinational services - Marks to identify the services of the Issuer or Trade Names to identify the Member, in any color

10.14.B.2
10.14.B.2.a

Use of Non-Member Marks An Issuer must not use a Trade Name or Mark that identifies or is associated with a non-Member on the front of a Visa Card, unless permitted in Section 10.14.B.1. Visa may grant a variance to an Issuer located within a Region. Cards issued under this variance must not be issued to non-residents of an Issuer’s Region. The following must not appear on any part of a Visa Card: • Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1, 2 - Europay International - MasterCard International • Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark

10.14.B.2.b

1

A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol. A variance to this requirement applies in Visa Europe.

2

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10.14.C Visa Electron Cards

10.14.D Cards Bearing the Plus Symbol

10.14.C
10.14.C.1

Visa Electron Cards
Use of Non-Member Marks An Issuer must have the prior approval of Visa to place a non-Member Trade Name or Mark on a Visa Electron Card. Cards issued under this section must only be issued to residents of the Issuer’s Region.

10.14.C.2

Restricted Use The following must not appear on a Visa Electron Card: • Any Trade Name or Mark that identifies or is associated with any entity, or its subsidiaries or affiliates, deemed competitive by the International Board, including: - American Express Company - Morgan Stanley Dean Witter & Co.1 - Europay International - MasterCard International • Any Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark

10.14.D

Cards Bearing the Plus Symbol
A Card bearing the Plus Symbol must not bear the Marks of any entity that is ineligible for membership in Visa, or of any of the following entities, or their subsidiaries or affiliates, deemed competitive by the International Board:2 • American Express Company • Cirrus • Morgan Stanley Dean Witter & Co.3 • Europay International • JCB • MasterCard International A Card bearing the Plus Symbol is exempt from this requirement if it was issued under an agreement executed with Visa or the Plus System, Inc. prior to 1 October 1992. A Card bearing the Plus Symbol must not bear a Trade Name or Mark that is confusingly similar to any other Visa-Owned Mark.

1 2 3

A variance to this requirement applies in Visa Europe. At the option of Visa, a variance to this section may be granted for Chip Cards bearing the Plus Symbol. A variance to this requirement applies in the jurisdiction of the U.S.A. Region for Visa Cards bearing the Pulse Mark and Cards bearing the Plus Symbol.

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Chapter 10: Card and Marks Requirements 10.15 CARD DESIGN CONSIDERATIONS 10.15.D Cards Bearing the Plus Symbol

10.15 CARD DESIGN CONSIDERATIONS
All Card designs must comply with the Visa Product Brand Standards.1

10.15.A

Visa Cards
The Visa Brand Mark must both: • Appear as specified in the following: - Section 10.2.B - Visa Product Brand Standards • Be placed on the front of the Card

10.15.B

Visa Electron Card bearing the Visa Brand Mark with the Electron Identifier
The Visa Brand Mark with the Electron Identifier must: • Appear as specified in - Section 10.2.B - Visa Product Brand Standards • Be placed on the front of the Card

10.15.C

Non-Standard Cards
With Visa approval, an Issuer may issue a Visa Card or Visa Electron Card in a size and design that must comply with the requirements specified in Section 3.3.H or the Visa Product Brand Standards.
SEE ALSO: Section 3.3.H

10.15.D

Cards Bearing the Plus Symbol
The physical dimensions of a Proprietary Card bearing the Plus Symbol must comply with International Organization for Standardization standards.

1

A variance to this requirement applies in the jurisdiction of the Asia-Pacific Region for the Australia and New Zealand Banking Group and Citibank Taiwan

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10.15.E Virtual Account Reference Cards

10.15.F Proximity Payment Device Requirements

10.15.E

Virtual Account Reference Cards
If a Reference Card is provided, a Virtual Account Issuer must comply with all of the following: • A Reference Card may contain a printed expiration date. If the expiration date does not appear on the Card, the Issuer must communicate it to the Virtual Account Holder. • A Reference Card must not be produced: - In a such a way that it could be mistaken for a Card - Using the physical Card design requirements for a Card • A Reference Card must not contain any of the following: - Visa Brand Mark - Magnetic Stripe or Chip - Signature panel - Dove Design hologram - Embossed Cardholder name or Account Number - Visa International Service Center telephone number

10.15.F

Proximity Payment Device Requirements
A Proximity Payment Device must: • Comply with the Visa Product Brand Standards • Display the Visa Brand Mark in full color on the Proximity Payment Device front or equivalent • Display the Visa contactless indicator on the Proximity Payment Device front or equivalent • Display the source of funds, where required
SEE ALSO: Section 3.3.I

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If a Merchant is an Airline. Inc. as specified in (Exhibit NN) and (Exhibit OO) of the Visa U. Members should refer to the Visa Merchant Data Manual for further information regarding the assignment of Merchant Category Codes.10. profession. the Acquirer must assign it a general Merchant Category Code. the Acquirer must assign the specific code for that Merchant in the T&E “3000” range of codes.B Merchant Data Standards This appendix contains Merchant Category Codes. Section 5. rentals. If payment is made separately with a Visa Card at the Point-of-Transaction. restaurant. the Acquirer must assign the general industry code (such as 4511 for Airlines. These general “catch-all” codes end with the numbers “99. An Acquirer may process Transactions occurring at a gift shop. If the Merchant sells several products or services. If a specific code in the “3000” range is not listed for a particular Merchant name. In addition. as specified in Volume I—General Rules. must be included in both the Authorization Request and Clearing Messages. Electronic Commerce Merchants Merchants selling over an open network such as the Internet must be assigned the MCC that best describes the merchandise or services sold. it is critical that the Acquirer assign the correct Merchant Category Code that best describes what the Merchant sells. Floor Limit category codes. When these Merchants operate as full-service lodging establishments (i. the MCC that best describes the majority of the sales must be assigned. the Acquirer must use the appropriate retail Merchant Category Code (such as 5947 for gift ships or 5812 for restaurants).. “Timeshares” (a non-T&E code).e. Merchant Category Code Assignments The Merchant Category Code is a four-digit number assigned to a Merchant by an Acquirer that designates the principal trade.E. T & E Clarifications A Merchant that manages the sales. or line of business in which the Merchant is engaged. or Hotel. Volume I—General Rules 263 . Operating Regulations. Car Rental Company.S. 7512 for Car Rental Companies. appropriate Electronic Commerce Indicators. or 7011 for Hotels). or other establishment located in a Hotel with the Merchant Category Code for the Hotel ONLY IF the Merchant bills the Transaction to the Cardholder’s room. such as 8999. and other applicable Merchant data standards. required Merchant name abbreviations.1.A. providing maid and room service) an Acquirer may assign Merchant Category Code 7011. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.” Because Merchant Category Codes are used for a variety of reporting and risk management purposes. If a Merchant does not fit under a specific Merchant Category Code. or other uses of timeshares or condominiums must be assigned Merchant Category Code 7012.

Prospective customers are given a telephone number or an address to which they reply for enrollment in the service. television ads. Billing of insurance premiums typically takes the form of periodic (monthly. Example: An insurance company that solicits Cardholders for credit card insurance via billing statement insert Travel Related Arrangement Services (5962)—The Merchant initiates contact with Cardholders via telephone calls. annually) installments which continue until cancelled either by the Cardholder or the insurance company. as applicable. Examples: Department stores with catalog subsidiaries or divisions. Example: Television shopping services. This category code is designed for Merchants with no retail (“face-to-face”) sales. A one-or two-page leaflet is not considered a catalog. quarterly. The Merchant’s direct contact methods are similar to the Outbound Telemarketing Merchant. Services are often targeted to affinity groups. Example: Discount Travel Clubs Catalog Merchants (5964)—Goods are offered to consumers via a paper or electronic catalog. Insurance agents are specifically excluded from this Merchant Category Code. Services offered include all forms of life insurance. or gourmet food/equipment sold by catalog and in retail stores 264 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. hospital indemnity insurance. sports clothes/equipment. Volume I—General Rules . or through mailings (other than a catalog) to generate sales or to offer potential customers an incentive to call the Merchant.Appendix B — Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments An Acquirer may assign one of the following direct marketing Merchant Category Codes. Catalog sales must be processed under Merchant Category Code 5965 and all retail sales must be processed under the appropriate retail Merchant Category Code. for which a separate and unique Merchant name and Merchant identification number are required. or television advertisement. magazine. Direct Marketing Insurance Services (5960)—Insurance services that may be offered via direct mail. however. billing statement insert. catalog services Combination Catalog and Retail Merchants (5965)—Goods are sold to consumers via a paper or electronic catalog and at one or more retail outlets. only travel related arrangements are sold. magazine. or credit card insurance. accidental death and dismemberment insurance. electronics.

sports scores. Continuity/Subscription Merchants (5968)—Products or services are offered via subscription to a Cardholder on a continuing (monthly. quarterly) basis. Merchants classified under this MCC (5967) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program. Examples: Distributors of cosmetics. fax. instructing the Cardholder to call the Merchant. tape or compact disc clubs. but not limited to. pay-per-call services. collectible services.” These merchants solicit cardholders to make additional puchases when they contact call centers to purchase products of other Direct Marketing merchants. Examples: Note: Horoscope readings. Examples: Record. and vitamins. health care products. periodicals 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 265 . or over an open network. pay-per-call services.Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Outbound Telemarketing Merchants (5966)—The Merchant initiates contact with Cardholders (for both products and services) via telephone calls or through mailings (other than a catalog). Inbound Teleservices Merchants (5967)—Non-Business-to-business audiotext/videotext and or digital content services accessed via telephone. such as the Internet for the purchase of services or information including. stock market quotations Also see Electronic Commerce/Information Services (4816) for services accessed via computer modem. Merchants classified under this MCC (5966) are considered high-risk and must be registered with the Visa High-Risk Telemarketing Merchant Registration Program. This classification includes merchants known as “upsellers.

These merchants must be assigned the appropriate retail merchant category code that describes their business and identify each mail/telephone transaction with the proper MO/TO or Electronic Commerce Indicator value to indicate a non face-to-face transaction.Theatrical Producers (Except Motion Picture). It includes Merchants offering one or two products per promotion. Charitable contributions. Quasi-Cash Transactions. using multiple approaches (including a one-or two-page leaflet with an order form or telephone number for placing orders). Excluded are tickets ordered by telephone but paid for at the ticket booth. speciality items (such as kitchen tools/appliances. Examples: Theater or sports tickets by Mail/Phone Order. and Transactions occurring at health care locations effected through Mail/Phone Order are not direct marketing Transactions.Appendix B — Merchant Data Standards Direct Marketing Merchant Category Code Assignments Direct Marketing Merchant Category Code Assignments Other Direct Marketers (5969)—This category code is comprised of all other direct marketing companies that do not meet the criteria for any of the above categories. T&E Transactions. 266 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . these are considered face-to-face transactions and must be classified under MCC 7922 . Also excluded are merchants that primarily have face-to-face transactions and are not cultivating a mail/telephone order customer base. Ticket Agencies. exercise equipment) offered only through radio or television Not all Mail/Phone Order Transactions are necessarily direct marketing Transactions. but may occasionally accept mail or telephone orders for customer convenience.

Financial Institution Account Funding . ❂ This symbol indicates a new MCC or a change in the MCC.Sports Apparel Ad Agencies Advertising Services Agencies . Theatrical Producers Agricultural Cooperative Air Ambulance Services Air Conditioning Contractors Air Conditioning. Boys' Clothing Accessories . listed in alphabetical order by Merchant type MERCHANT TYPE A ATM Cash Disbursements Accessories .Consumer Credit Reporting Agencies . Volume I—General Rules 267 . Guard Dogs Agencies .Men's.Home Furnishings Accessories .Women's Accessory.Protective Services. Including Armored Cars. Bookkeeping Services Active Wear .Non-Financial Institution Accounting.Detective Agencies Agencies . Auditing.Employment. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Automotive Accessories .Recreational Vehicles Accessories . Specialty Shops Accessory Shops—Not Elsewhere Classified Account Funding .Merchant Data Standards.Advertising Agencies .Ticket. Temporary Help Services Agencies . Refrigeration Repair Shops Air or Ground Courier Services Aircraft Rentals 6011 5533 5719 5611 5561 5631 5699 6012 6051 8931 5655 7311 7311 7311 7321 7393 7361 7393 7393 7922 0763 4119 1711 7623 4215 7999 MCC B ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Security Services Agencies .

and Fortune Tellers Amusement Supplies . Services Alcohol . Drug Abuse Counseling Alcoholic Beverages .Liquor Stores Alcohol. Circuses. Aircraft Dealers Airport Shuttle Transportation Airports. Air Carriers—Not Elsewhere Classified Airplane.Drinking Establishments Alimony Payments All-Terrain Vehicle Dealers Alterations Alumni/Alumnae Associations Ambulance Services Ammunition Stores Amusement Parks. and Airport Terminals Alarm Systems. ✤ International Airline Program Participant 268 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Carnivals.Appendix B — Merchant Data Standards MERCHANT TYPE Airlines.Video. Game Animal Boarding Services Animal Breeders Animal Doctors. and Restoration Services Apparel—Not Elsewhere Classified MCC 4511 5599 4789 4582 7393 5921 7277 5813 9211 5599 5697 8641 4119 5999 7996 7993 7299 7299 0742 7299 7299 5995 7399 5521 5937 5932 5699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC. Volume I—General Rules . Repairs. Pet Shops Answering Services .Telephone Antique Automobiles Antique Reproductions Antique Shops . Flying Fields. Hospitals Animal Grooming Services Animal Training Animals.Sales.

Costumes. Infants' Wear Apparel . Volume I—General Rules 269 .Family Clothing Stores Apparel . Boys' Clothing Apparel . Engineering.Tailors.Men's. Fur Shops Apparel . Seamstresses.Men's.Sports Armored Cars Art Dealers. Mending. ❂ This symbol indicates a new MCC or a change in the MCC. Seaquariums.Household—Not Elsewhere Classified Appraisers Aquariums. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Furriers. Specialty Shops Apparel .MERCHANT TYPE Apparel .Clothing Rental .Children's. Dolphinariums Arboretums Arcades . Riding Apparel Stores Apparel . Uniforms Apparel .Sports. Craft Shops Asphalt Contractors Associations . Alterations Apparel .Automobile MCC 5641 7296 5651 5681 5611 5691 5655 5697 5631 5621 7394 7629 5722 8999 7998 7991 7994 8911 7941 7393 5971 7991 8299 7333 5970 1771 8675 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Women's Accessory. Galleries Art Museums Art Schools Art. Women's Clothing Stores Apparel . Formal Wear. Surveying Services Arenas .Women's Ready-to-Wear Stores Appliance Rentals Appliance Repair Shops Appliance Stores .Video Games Architectural. Graphics Services Artist's Supply.

Leasing Automobile/Truck Dealers (Used Only) Automotive Body Repair Shops MCC 8641 5655 7997 7941 5661 5999 8111 8999 5967 8931 7542 6011 5542 9700 5013 5533 8675 8675 8299 5960 6300 7523 7512 7549 5511 5521 7531 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Parts. Social. Parts. Volume I—General Rules . Repairs. ✤ International Airline Program Participant 270 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Garages Automobile Rental Agency Automobile Towing Services Automobile/Truck Dealers (New/Used) Sales.Civic.Motor Vehicle Supplies. Map Stores Attorneys Auction Houses Audiotext Merchants Auditing Services Auto Detailing Automated Cash Disbursements Automated Fuel Dispensers Automated Referral Service (FOR VISA USE ONLY) Automobile . ❂ This symbol indicates a new MCC or a change in the MCC. Service. Accessories Stores Automobile Associations Automobile Clubs Automobile Driving Instruction Automobile Insurance . New Parts ◆ Automobile .Sales (Direct Marketing) Automobile Insurance .Appendix B — Merchant Data Standards MERCHANT TYPE Associations . Fraternal Associations Athletic Apparel Stores Athletic Clubs .Physical Fitness Athletic Fields Athletic Shoe Stores Atlas.Sales (Non-Direct Marketing) Automobile Parking Lots.

Financial Institutions . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Commercial B Baby Clothing Babysitting Services Backpacking Equipment Bagel Shops Bail. Bond Payments Bait.Residential.MERCHANT TYPE Automotive Cleaning.Non Participatory Automotive Service Shops (Non-Dealer) Automotive Tire Stores Aviation Fuel Aviation Instruction Awnings . Waxing Automotive Dealers. Services MCC 7542 5599 7538 7535 5533 7941 7538 5532 5983 8299 5998 5641 8351 5941 5462 9223 5941 5462 7911 5992 7999 7911 7929 6011 6010 6012 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Tackle Stores Bakeries Ballet Schools Balloon Bouquets Ballooning Ballroom Dance Instruction Bands.Merchandise. Miscellaneous—Not Elsewhere Classified Automotive Glass Repair and Replacement Automotive Paint Shops Automotive Parts and Accessories Stores Automotive Race Tracks . ❂ This symbol indicates a new MCC or a change in the MCC.Automated Cash Disbursements Banks .Financial Institutions .Financial Institutions . and Miscellaneous Entertainers—Not Elsewhere Classified Banks .Manual Cash Disbursements Banks . Volume I—General Rules 271 . Orchestras.

Lottery Tickets Betting .Sales Billiard. Pool Establishments Blood Banks Blueprinting Services Blueprinting.Wagers Bicycle Rentals Bicycle Shops .Animal Boat Dealers Boat Rentals and Leasing Boating Clubs MCC 7230 5813 7999 7230 7298 5999 7011 5719 5712 5813 7995 7995 7995 7995 7995 7999 5940 7932 5941 7932 8099 7338 7332 7299 5551 4457 7997 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Photocopying Services Boarding Services . Bath Shops Bedding. including Lottery Tickets. Service Billiard Parlors Billiard Tables . Volume I—General Rules . ✤ International Airline Program Participant 272 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Wagers at Race Tracks Betting .Off-Track Betting .Sales.Appendix B — Merchant Data Standards MERCHANT TYPE Beauty and Barber Shops Bars Batting Cages Beauty Salons Beauty Spas Beauty Supply Stores Bed & Breakfast Establishments Bed. ❂ This symbol indicates a new MCC or a change in the MCC. Mattress Stores Beer Parlors Betting. Off-Track Betting. Casino Gaming Chips.Casino Gaming Chips Betting .

Stocks.Animal Breweries. Writing Supplies ◆ Business. Commodities.Automotive Bond Dealers Bond Payments Book Stores Bookbinding Services ◆ Bookkeeping Services Books. Secretarial Schools (Non-Graduate) MCC 7299 7531 6211 9223 5942 2741 8931 5192 5661 7991 5999 7933 7032 5611 7299 5813 5621 4784 8999 6211 1520 5211 7393 4131 7399 5111 8244 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Tattoo Parlors Body Repair Shops .Residential.Stationery. Printing. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Securities. Commercial Building Materials Burglar Alarm Companies . Loan Brokers .MERCHANT TYPE Body Piercing. Office. Bars Bridal Shops Bridge. ❂ This symbol indicates a new MCC or a change in the MCC. Bonds Building Contractors . Periodicals. Newspapers ◆ Boot Shops Botanical Gardens Bottled and Distilled Water Dealers Bowling Alleys Boys' Camps Boys' Clothing. Mutual Funds. Toll Fees Brokers .Home/Business Security Bus Lines Business Services—Not Elsewhere Classified Business Supplies . Accessories Breeders .Mortgage. Volume I—General Rules 273 .

Trailer Parks.Appendix B — Merchant Data Standards MERCHANT TYPE Butcher Shops Buying and Shopping Services and Clubs C CD. Service. Parts. Other Electronics Camcorders. Limousines Cafes. and Leasing Car and Truck Dealers (Used Only) Sales. Girls' Camps . Nut. Cassette. Parts.Sporting. Recreational and Utility Trailer Dealers Camping . Trailer Parks Camper. Volume I—General Rules . Recreational Candy. ✤ International Airline Program Participant 274 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Confectionery Stores Car Body Repair Shops Car and Truck Dealers (New and Used) Sales.Boys'. Photographic Equipment Camera. and Leasing Car Paint Shops Car Parking Lots Car Parts. Campgrounds Camping Equipment Camps . Accessories Stores MCC 5422 7278 5735 4899 4821 4121 5812 5812 5462 5732 5946 5946 7033 5561 7033 5941 7032 7032 5441 7531 5511 5521 7535 7523 5533 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Repairs. Restaurants Cafeterias Cake Shops Camcorders. Record Stores Cable and Other Pay Television Services Cablegrams Cabs. ❂ This symbol indicates a new MCC or a change in the MCC. Service. Photographic Supply Stores Campgrounds. Taxicabs. Repairs.

Direct Marketing Catalog. Retail Merchant .Banks.Direct Marketing Caterers Cellular Telephone Equipment Cellular Telephone Service Cement Contractors Central Reservation Services Chambers of Commerce Chapels Charitable. Rug Stores Carpet. ❂ This symbol indicates a new MCC or a change in the MCC.New Only Car Tires . Allied Products—Not Elsewhere Classified ◆ MCC 7512 7538 5532 7534 7542 5542 7996 1750 5713 7217 6011 6010 7995 5964 5965 5811 4812 4814 1771 7011 8641 8661 8398 4722 5451 8099 5169 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Manual Disbursement Casino Gaming Chips Catalog Merchant . Credit Unions. Financial Institutions. Volume I—General Rules 275 . Financial Institutions.MERCHANT TYPE Car Rental Agencies—Not Elsewhere Classified Car Service Shops Car Tires . Automated Cash Disbursement Cash . Social Service Organizations Charter Buses Cheese Shops Chemical Dependency Treatment Centers Chemicals. Credit Unions. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Retreads Car Washes Cardholder-Activated Fuel Dispensers Carnivals Carpentry Contractors Carpet. Upholstery Cleaning Cash .Banks.

Religious Organizations Cigar Stores. ❂ This symbol indicates a new MCC or a change in the MCC. Crystal Stores Chiropodists.Appendix B — Merchant Data Standards MERCHANT TYPE Child Care Services Child Support Payments Children .Newspaper Classified Ads . Amusement Parks. Infants' Wear Stores Chimney Cleaning Service China.Newspaper (via Direct Marketing) Cleaning Preparations ◆ Cleaning. Podiatrists Chiropractors Chocolate Shops Churches . Polishing .Children's. Infants' Wear Stores Clothing . Social. and Janitorial Services Cleaning. Maintenance. Stands Cinemas Circuses.Automotive Clinics . Carnivals Civic.Formal Wear MCC 8351 9211 8351 7032 5137 5641 7699 5950 8049 8041 5441 8661 5993 7832 7996 8641 7311 5969 2842 7349 7542 0742 7631 5944 5641 5651 5699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 276 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Pet Clock Repair Clock Shop Clothing . Volume I—General Rules .Day Care Services Children's Camps Children's Uniforms ◆ Children's.Family Clothing Stores Clothing . Fraternal Associations Classified Ads .

Wholesale Clubs Clubs . Riding Apparel Stores Clothing .Sports Clubs .Furriers Coat Stores . Mending.Women's Cocktail Lounges Coffee Shops Coffee Stores MCC 5681 5611 5691 5699 5655 5697 5631 5621 7296 5300 8675 7997 7997 8699 7941 7997 7997 7997 7997 7997 4131 5983 5681 5621 5813 5812 5499 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Sports Apparel.Yacht Coach Lines Coal Dealers Coat Stores .Gun Clubs .Furriers.Women's Accessory. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Alterations Clothing .Boating Clubs .Men's. Formal Wear Club Stores .Women's Ready-To-Wear Stores Clothing Rental .Automobile Clubs .Historical Clubs .Racquetball Clubs . Women's Clothing Stores Clothing .Tennis Clubs . Seamstresses.Tailors. Boys' Clothing. Specialty Shops Clothing . ❂ This symbol indicates a new MCC or a change in the MCC. Accessory Shops—Not Elsewhere Classified Clothing . Uniforms.Sailing Clubs .Men's.Miscellaneous Apparel.MERCHANT TYPE Clothing . Accessory Stores Clothing .Costumes.Professional Sports Clubs . Fur Shops Clothing . Volume I—General Rules 277 .

Ferries Commuter Transportation . and Integrated Systems Design Services Computer Software Design MCC 5972 5999 8220 5813 7333 5137 5046 5046 5139 5021 7333 6513 7941 6211 5065 9222 8220 4111 4111 5735 5964 5732 7379 4816 7372 7372 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Junior Colleges Comedy Clubs Commercial Artists Commercial Clothing . Children's ◆ Commercial Cooking. Professional Sports Clubs. Cassette. Food Service Equipment ◆ Commercial Equipment—Not Elsewhere Classified ◆ Commercial Footwear ◆ Commercial Furniture ◆ Commercial Photography.Sports and Hobby Colleges. ✤ International Airline Program Participant 278 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Record Stores Computer Catalog Merchants . Professional Schools. Volume I—General Rules . Repair.Electronic Computer Hardware (and Other Electronics) Computer Maintenance.Men's. ❂ This symbol indicates a new MCC or a change in the MCC. Women's. Services—Not Elsewhere Classified ◆ Computer Network/Information Services Computer Programming. Graphics Commercial Property Rentals Commercial Sports. Data Processing. Memorabilia Stores . and Sports Promoters Commodity Dealers Communications Equipment ◆ Community Assessed Penalties Community Colleges Commuter Transportation . Art. Universities.Appendix B — Merchant Data Standards MERCHANT TYPE Coin Stores Collectibles. Athletic Fields.Railways Compact Disc.

Computer Peripheral Equipment.Air Conditioning Contractors . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Management Consultants .Public Relations Consulting. Management Services Consumer Credit Reporting Agencies Continuity/Subscription Merchant .General Contractors .Decorating Contractors . ❂ This symbol indicates a new MCC or a change in the MCC.Residential.Marketing Consultants . Volume I—General Rules 279 .Glasswork Contractors .Heating Contractors .Carpentry Contractors .Demolition Services Contractors .Insulation MCC 5734 8244 5045 1771 5441 7399 5931 1520 5211 5039 7392 7392 7392 7392 7321 5968 1711 1750 1771 1799 1799 1731 1799 1520 1799 1711 1740 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Garage Door Installation Contractors .MERCHANT TYPE Computer Software Stores Computer Training Schools Computers.Direct Marketing Contractors . Commercial Contractors .Electrical Contractors . Software ◆ Concrete Work Contractors Confectionery Shops Conference Management Services Consignment Shops Construction Companies Construction Materials Construction Materials—Not Elsewhere Classified ◆ Consultants .Concrete Work Contractors .

Welding Contractors .Paper Hanging Contractors . Specialty Shops MCC 1740 1799 1799 1740 1711 1761 1761 1761 1799 1740 1740 1799 1799 8050 5499 7399 5462 8299 5719 5044 7338 8241 5122 5977 8011 5631 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Plastering Contractors . Photocopy.Photographic. Volume I—General Rules . Home and Building Contractors .Roofing Contractors . Microfilm Supplies ◆ Copy. ❂ This symbol indicates a new MCC or a change in the MCC.Masonry Contractors .Siding Contractors . Reproduction Services Correspondence Schools Cosmetic Distributors ◆ Cosmetic Stores Cosmetic Surgeons Costume Jewelry .Painting.Tile Setting Contractors . ✤ International Airline Program Participant 280 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Special Trade Contractors—Not Elsewhere Classified Contractors .Appendix B — Merchant Data Standards MERCHANT TYPE Contractors .Women's Accessory.Well Drilling Convalescent Homes Convenience Stores Convention Bureaus Cookie Stores Cooking Schools Cookware Stores Copy Services .Plumbing Contractors .Sheet Metal Work Contractors .Stonework Contractors .

Marriage. Child Support Court Stenographer Craft Shops Credit Counseling Credit Reporting Agencies Credit Unions .Kitchen Cutlery . and Freight Forwarders Court Costs.Financial Institutions .MERCHANT TYPE Costume Rental Counseling Services—Debt. ❂ This symbol indicates a new MCC or a change in the MCC. Crystal Cutlery .Manual Cash Disbursements Credit Unions .Merchandise.Financial Institutions .Dance Bands MCC 7296 7277 7997 7996 4215 9211 8999 5970 7277 7321 6011 6010 6012 7261 4411 5950 8299 6051 5714 7349 5697 5712 9311 5950 5719 5941 7929 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Including Alimony.Financial Institutions .Automated Cash Disbursements Credit Unions .Foreign (Non-Financial Institutions) Curtain Stores Custodial Services Custom Made Clothing Custom Made Furniture Customs Bureaus Cut Glass. Services Crematories Cruise Lines Crystal Stores Culinary Instruction Currency .Sporting Knives DJs . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 281 . and Personal Country Clubs County Fairs Courier Services—Air and Ground.

Coal.Automobile/Truck (New/Used) Sales. ❂ This symbol indicates a new MCC or a change in the MCC. Parts.Ice Dealers . Studios.Antique Automobiles Dealers .Fuel Dealers. Utility Trailer.Department of Motor Vehicles Dairy Products Stores Dance Bands Dance Halls. Volume I—General Rules . Aircraft Dealers . ✤ International Airline Program Participant 282 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Bonds Dealers .Newspapers Dealers . Repairs. Wood.Appendix B — Merchant Data Standards MERCHANT TYPE D DMV .Airplane.Automobile/Truck (Used Only) Dealers . Equipment Dealers .Golf Carts Dealers . Liquefied Petroleum Dealers . Motor Scooters Dealers .Art Dealers. Galleries Dealers . Stocks. Fuel Oil.Mobile Home.Boat Dealers .Recreational. Parts. Commodities. Camper Dealers Dealers . Mutual Funds.Motor Home Dealers . Leasing Dealers . Escort Services Day Care Services Dealers .Securities. Service. Moped.Miscellaneous Automotive Dealers—Not Elsewhere Classified Dealers . Schools Data Processing Services Dating.Snowmobile Debt Counseling Decorating Contractors MCC 9399 5451 7929 7911 7372 7273 8351 5599 5521 5971 5511 5521 5551 5983 5599 5999 5599 5271 5592 5571 5994 5561 6211 5598 7277 1799 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Motorcycle.

Supplies ◆ Dental Laboratories Dentists and Orthodontists Department Stores Department of Motor Vehicles Dermatologists Detective Agencies.Inbound Teleservices Merchant Direct Marketing . ❂ This symbol indicates a new MCC or a change in the MCC.Catalog Merchant Direct Marketing . Protective Agencies.Insurance Services Direct Marketing .Travel-Related Arrangement Services Discotheques Discount Goods .Outbound Telemarketing Merchant Direct Marketing . Volume I—General Rules 283 .Eating Establishments Direct Marketing . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Including Armored Cards and Guard Dogs Detergents ◆ Diamond Stores Diaper Services Diners . and Security Services.Wholesale Clubs Discount Stores MCC 1799 5499 4214 1799 5047 8071 8021 5311 9399 8011 7393 5169 5944 7210 5812 5964 5965 5968 5967 5960 5969 5966 5962 5813 5300 5310 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.B MERCHANT TYPE Decorators .Combination Catalog and Retail Merchant Direct Marketing .Continuity/Subscription Merchant Direct Marketing .Interior Delicatessens Delivery Services .Other Direct Marketers—Not Elsewhere Classified Direct Marketing .Local Demolition Services Dental Equipment.

Toiletries ◆ Doctors and Physicians—Not Elsewhere Classified Doctors . Windowcovering. and Discotheques Driver Education Class. Alcohol Abuse Counseling Drugs. Taverns. Pharmacies Drug. Druggist Sundries ◆ Dry Cleaners Durable Goods ◆ Duty Free Stores DVD/Video Tape Rental Store MCC 7342 7829 5122 8011 8049 8041 8042 7299 7299 7998 5963 5462 7217 5714 5621 5697 5441 5813 8299 5912 7277 5122 7216 5099 5309 7841 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Cocktail Lounges. Volume I—General Rules . ✤ International Airline Program Participant 284 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Optometrists. Drug Proprietaries.Chiropodists. School Drug Stores. ❂ This symbol indicates a new MCC or a change in the MCC. Nightclubs.Drugs.Appendix B — Merchant Data Standards MERCHANT TYPE Disinfecting Services Distributor .Motion Picture. Druggists' Sundries. Video Tape Production. Podiatrists Doctors . Ophthalmologists Dog Grooming Services Dog Training Dolphinariums Door-to-Door Sales Doughnut Shops Drapery Cleaning Drapery.Chiropractors Doctors . Distribution ◆ Distributors . and Upholstery Stores Dress Shops Dressmakers Dried Fruit Shops Drinking Places (Alcoholic Beverages)—Bars.

Computers. Supplies ◆ MCC 5812 8299 7829 8050 5997 4900 1731 5065 5251 7629 4816 5964 5732 7622 5732 8211 4119 7361 8911 7929 7832 5655 5046 5045 5065 5072 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Training Film Production ◆ Elder-Care Housing Electric Razor Stores .Commercial—Not Elsewhere Classified ◆ Equipment . Computer Peripheral Equipment. Equipment ◆ Equipment . Secondary Schools Emergency Vehicle Services Employment Agencies and Temporary Help Services Engineering Services Entertainers. Orchestras Entertainment . Software ◆ Equipment . Volume I—General Rules 285 .MERCHANT TYPE E Eating Places and Restaurants Educational Services—Not Elsewhere Classified Educational.Hardware. Small Appliance Repair Shops Electronic Bulletin Board Access Electronic Computer Catalog Merchants Electronic Parts Electronics Repair Shops Electronics Stores Elementary. Equipment ◆ Electrical Supplies Electrical.Movie Theaters Equestrian Apparel Equipment . Service Electric Utilities Electrical Contractors Electrical Parts.Electrical Parts.Sales. Equipment. Bands. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. ❂ This symbol indicates a new MCC or a change in the MCC.

Plumbing Equipment.Heating Equipment. Softening Equipment.Appendix B — Merchant Data Standards MERCHANT TYPE Equipment .Telecommunications Equipment . Microfilm Equipment. and Appliance Rental and Leasing Equipment Stores Escort Services Exchange . Supplies ◆ Equipment .Water Conditioning.Optometrists.Mobile Home Parts Equipment . Volume I—General Rules . ❂ This symbol indicates a new MCC or a change in the MCC.Foreign Currency (Non-Financial Institutions) Exercise Clubs Exercise Equipment Exhibits Expositions Exterminating. Purification. Dental.Photographic. Supplies ◆ Equipment . Tool. Photocopy. Furniture. Disinfecting Services Exterminators Eye Doctors . Supplies ◆ Equipment .Medical. ✤ International Airline Program Participant 286 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Hospital Equipment.Photographic Supply Stores Equipment .Patient Monitoring ◆ Equipment . Ophthalmic. Ophthalmologists Eyeglass Stores F Fabric Goods ◆ Fabric Stores Fairs Family Clothing Stores Family Counseling MCC 5074 5047 5271 5047 5946 5044 5074 4812 5074 7394 5712 7273 6051 7997 5941 7991 7991 7342 7342 8042 8043 5131 5949 7996 5651 7277 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Supplies ◆ Equipment .

Seafood Markets MCC 0763 5814 4814 4784 9211 4111 8099 5541 7395 7333 7829 7832 7277 6011 6010 6012 8999 9222 7230 7393 9399 5099 5999 5099 5718 5999 5422 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Services Financial Planners Fines Fingernail Salons Fire Alarm Companies .MERCHANT TYPE Farm Management Services Fast Food Restaurants Faxing Services Fees . ❂ This symbol indicates a new MCC or a change in the MCC.Manual Cash Disbursements Financial Institutions . Toll Fees .Home/Business Security Fire Departments Fire Extinguishers ◆ Firearms.Court Ferries Fertility Clinics Filling Stations . Volume I—General Rules 287 .Bridge.Automated Cash Disbursements Financial Institutions . Ammunition Stores ◆ Fireplaces. Distribution ◆ Films .Merchandise. Fireplace Screens. Ammunition Stores Firearms.Movie Theaters Financial Counseling Service Financial Institutions .Automotive Gasoline Film Developing Film Production Film Production. Accessories Stores Fireworks Stores Fish. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Grocery Stores. Mystics. Supermarkets Food Testing Services ◆ Foot Doctors Footwear .Rail. Tackle Fitness Clubs Floor Covering Stores Florist Supplies.Photograph.Appendix B — Merchant Data Standards MERCHANT TYPE Fishing .Convenience Food Stores . Courier Services MCC 5941 7997 5713 5193 5992 5992 4582 8299 5814 5811 5046 5499 5411 8734 8049 5139 5661 6051 8734 7296 7996 5999 8641 5422 4011 4214 4215 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Locker Meat Provisioners Freight .Equipment.Commercial Cooking Equipment ◆ Food Stores .Catering Food Service Equipment . Tarot Readings Frame Shops . Train Transportation Freight Carriers. Poster Fraternal Associations Freezer. Nursery Stock. ❂ This symbol indicates a new MCC or a change in the MCC. Flowers ◆ Florists Flower Shops Flying Fields Flying Instruction Food . Trucking and Storage Freight Forwarders. Volume I—General Rules . ✤ International Airline Program Participant 288 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Fast Food Restaurants Food Preparation . Bait.Commercial ◆ Footwear Stores Foreign Currency (Non-Financial Institutions) Forensic Laboratories ◆ Formal Wear Rental Fortune Tellers.

Office.Automated Fuel Products. Equipment Stores. Parking Garbage Collectors Gardening Services Gardening Supplies Gardening Supplies ◆ MCC 5422 5499 5983 5542 5172 8641 8398 8651 7261 7699 5021 7394 7641 5712 5681 5971 7993 7999 5945 1799 7523 4900 0780 5261 5193 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Refinishing Furniture.Video. Home Furnishings. ❂ This symbol indicates a new MCC or a change in the MCC.Non Political Fund-Raising Organizations . Fur Shops G Galleries. Volume I—General Rules 289 . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Seafood Fruit Markets Fuel Dealers—Fuel Oil. and Liquefied Petroleum Fuel Dispensers . Services ◆ Fund-Raising . Amusement Games Instruction Games Stores Garage Door Installation Garages. Art Dealers Game Supplies .MERCHANT TYPE Frozen Meats. Repair. Coal. Except Appliances Furriers.Political Fund-Raising Organizations .Political Funeral Services. Commercial ◆ Furniture Rental Furniture—Reupholstery. Wood. Crematories Furnace Cleaning Service Furniture .

❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 290 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Souvenir Shops Girls' Camps Glass.Miscellaneous Gift.Private Golf Courses . Precious Metals.Appendix B — Merchant Data Standards MERCHANT TYPE Gardens .Durable—Not Elsewhere Classified ◆ Goods .Service Stations GCCS Emergency Services Gems. Watches. Volume I—General Rules . Jewelry ◆ General Contractors . and Wallpaper Stores Glassware/Crystal Stores Glasswork Contractors Golf .Self Service Terminals Gasoline .Public Golf Equipment Goods .Botanical Garment Services Gas Lighting Fixtures ◆ Gas Pumps (Automated Fuel Dispensers) Gas Stations With or Without Ancillary Services Gas Utilities Gasoline .Residential. Paint.Driving Ranges Golf Courses . Card. Commercial General Merchandise . Novelty. Jewelry Gemstones. Metals. Precious Stones.Nondurable—Not Elsewhere Classified ◆ Gourmet Food Stores Government Services—Not Elsewhere Classified Grade Schools MCC 7991 7210 5099 5542 5541 4900 5542 5541 9702 5944 5094 1520 5399 5947 7032 5231 5950 1799 7999 7997 7992 5941 5099 5199 5499 9399 8211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.

Wholesale.Surgical Hair Salons Hair Styling Hairdressers Hand Made Clothing Hand Tools Hand Tools ◆ Handbag Stores MCC 8220 8211 8999 7333 5999 5099 5261 5411 4215 7393 8999 5733 7997 5941 5131 7230 5698 5698 8099 7230 7230 7230 5697 5251 5072 5631 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Commercial Gravestones.Retail Sales. Monuments . Installation ◆ Greenhouses Grocery Stores and Supermarkets Ground or Air Courier Services Guard Dogs Guest Speakers. Installation Gravestones. Lecturers Guitar Stores Gun Clubs Gun Shops H Hair Accessories ◆ Hair Cutting Hair Pieces. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Non-Surgical Hair Replacements . Extensions Hair Replacement . Volume I—General Rules 291 . ❂ This symbol indicates a new MCC or a change in the MCC.MERCHANT TYPE Graduate Schools Grammar Schools Graphic Designers Graphics . Monuments .

and Supplies Hearing Testing Services Hearth.Men's Hat Shops . Accessories Stores Heating . Medical Services—Not Elsewhere Classified Health. Supplies ◆ Hat Cleaning Shops Hat Shops . ✤ International Airline Program Participant 292 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Doctors—Not Elsewhere Classified Health Practitioners. and Air Conditioning Contractors High Fidelity Equipment High Schools Hiking Equipment Historical Clubs Hobby Shops Hobby. Beauty Spas Hearing Aids—Sales.Sales Health Practitioners . Service. Monuments Health Clubs Health Food Stores Health Insurance . Toy and Game Shops MCC 4468 5045 5251 5072 7251 5611 5631 5999 7997 5499 6300 8011 8099 7298 5975 8099 5718 5718 1711 5074 1711 5732 8211 5941 8699 5945 5945 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC. Plumbing. Equipment.Women's Headstones. Supplies ◆ Heating.Appendix B — Merchant Data Standards MERCHANT TYPE Harbors Hardware . Volume I—General Rules .Computer ◆ Hardware Stores Hardware. Accessories Stores Heating Contractors Heating Equipment.Fireplace.

❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Spas . Supplies ◆ Hospitals Hospitals .Sales Horse Boarding Services Horseback Riding Horticultural Services Hospice Facilities Hospital Equipment. Sauna Shops Hot Tubs.Miscellaneous Home Furnishings.Rental Services Hunting Equipment. Furniture Home Heating Fuel Dealers Home Security Systems Home Supply Warehouse Stores Home Window Replacement Homeowners Insurance . Volume I—General Rules 293 .Sales. Supplies Hunting Licenses I Ice Cream Shops Ice Dealers MCC 5719 5712 5983 7393 5200 1799 6300 7299 7999 0780 8050 5047 8062 0742 7298 5996 7011 7349 5722 7349 5719 7299 5941 7999 5499 5999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Supplies Hotels House Cleaning Services Household Appliance Stores Housekeeping Services Housewares Stores Housing . Service.Pet Hot Tub.MERCHANT TYPE Home Furnishing Specialty Stores .

Musical Insulation Contractors Insurance Sales.Dealers.via Computer Networks Inns Instruction .Dance Schools Instruction . Volume I—General Rules .Direct Marketing Income Tax Service Industrial Supplies—Not Elsewhere Classified ◆ Infants' Clothing Information Retrieval Services ◆ Information Services . Clocks. Underwriting.Fine ◆ Jewelry . and Premiums Insurance Services .Costume Jewelry . Brokers J Janitorial Services Jeans. Watches.Rental.Games Instruments .Fine Jewelry Repair Jewelry Stores. Denim Clothing Stores Jet Skis .Direct Marketing Interior Decorators Intra-Company Purchases Investment Firms . ❂ This symbol indicates a new MCC or a change in the MCC. Leases Jewelry .Appendix B — Merchant Data Standards MERCHANT TYPE In-Line Skates Shops Inbound Teleservices Merchant . Silverware Stores Job Training Services MCC 5941 5967 8931 5085 5641 7375 4816 7011 7911 7999 5733 1740 6300 5960 1799 9950 6211 7349 5651 4457 5631 5094 5944 7631 5944 8299 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 294 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

Family. Recreational Vehicles MCC 5192 8220 5935 8299 7299 7399 8211 5719 5949 8699 8071 8734 5719 0780 7399 7211 7211 7216 7210 8111 5261 8111 5511 7394 7519 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Dry Cleaners Laundry. Horticultural Services Language. Lighting Shops Landscaping. ❂ This symbol indicates a new MCC or a change in the MCC. Garden Supply Lawyers Leasing . Commercial Laundromats Laundry .MERCHANT TYPE Journals ◆ Junior Colleges Junk Yards K Karate Schools Kennels . Volume I—General Rules 295 . Translation Services Laundries .Equipment Leasing Services .Automobile/Truck Leasing Services . Cleaning. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Animal Keys . Dental Laboratories .Testing (Non-Medical) ◆ Lamp. Garment Services Law Offices Lawn.Locksmith Kindergartens Kitchenware Stores Knitting Shops L Labor Unions Laboratories .Motor Homes.Medical.

✤ International Airline Program Participant 296 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Quick Stop Luggage ◆ Luggage. ❂ This symbol indicates a new MCC or a change in the MCC.Hotels. Including Ferries Locksmiths Lodging .Sales Lighting Fixtures. Resorts. Supplies Limousines Linen Shops Lingerie Stores Linoleum Stores Liquefied Petroleum Dealers Liquor Stores Local Delivery Service Local Telecommunication Service Local and Suburban Commuter Passenger Transportation. Leather Goods Stores Lumber. Volume I—General Rules . Building Materials Stores MCC 7513 5948 8999 8111 6300 5251 4121 5719 5631 5713 5983 5921 4214 4814 4111 7399 7011 4814 4214 7995 5813 7538 5099 5948 5211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Utility Trailers Leather Goods Stores Lecturers Legal Services and Attorneys Life Insurance .Appendix B — Merchant Data Standards MERCHANT TYPE Leasing Services . Central Reservation Services—Not Elsewhere Classified Long Distance Telecommunication Service Long Distance Trucking Services Lottery Tickets Lounges Lube Stations . Motels.Trucks.

Marine Service.B MERCHANT TYPE M Machine Shops Made-to-Order Clothing Made-to-Order Furniture Magazine Subscriptions (Direct Mail Only) Magazines (Newsstands) Magazines ◆ Magic Shops Magicians Mail. Atlas Stores Marina Service Stations Marinas. Services—Not Elsewhere Classified ◆ Maintenance Services Make-Up Stores Make-Up Studios Management Consultants Management. Public Relations Services Manicurist Manual Cash Disbursements Map.Therapeutic MCC 7699 5697 5712 5968 5994 5192 5999 7929 7399 7379 7349 5977 7230 7392 7392 7230 6010 5999 5541 4468 8999 7392 7277 1740 8099 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Consulting.Computer Maintenance. Services Maintenance . Tile Setting. ❂ This symbol indicates a new MCC or a change in the MCC. Stonework. Packing Stores. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Repair. Plastering. and Supplies Market Research Firms Marketing Consultants Marriage Counseling Masonry. Insulation Contractors Massage . Volume I—General Rules 297 .

Personal Care Facilities Medical Professionals . Athletic).Prescriptions. Meat Lockers Medical Insurance . Sanitation ◆ Materials .Lumber. Polishing.Doctors—Not Elsewhere Classified Medical Professionals . Orthodontists Medical Professionals .Cleaning. Building Maternity Stores Mattress Stores Meat Markets.Medical Services. Dental Laboratories Medical. Supplies ◆ Medicine . ✤ International Airline Program Participant 298 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .Podiatrists Medical Services. Recreation.Hospitals Medical Professionals . ❂ This symbol indicates a new MCC or a change in the MCC.Osteopaths Medical Professionals .Opticians Medical Professionals . Health Practitioners—Not Elsewhere Classified Medical. Country Clubs.Optometrists. Hospital Equipment. and Private Golf Courses Membership Organizations—Not Elsewhere Classified MCC 7297 2842 5039 5211 5621 5712 5422 6300 8041 8021 8011 8062 8099 8071 8050 8043 8042 8031 8049 8099 8071 5047 5912 7399 7997 8699 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Medical.Nursing. Dental Laboratories Medical Professionals . Ophthalmic.Construction—Not Elsewhere Classified ◆ Materials .Appendix B — Merchant Data Standards MERCHANT TYPE Massage Parlors Materials .Dentists. Ophthalmologists Medical Professionals . Dental. Pharmacies Meeting Planning Services Membership Clubs (Sports. Health Practitioners—Not Elsewhere Classified Medical Professionals .Chiropractors Medical Professionals .Sales Medical Professionals .

MERCHANT TYPE Memorabilia. Aircraft. Women's Clothing Stores Mending. Related Services—Not Elsewhere Classified Miscellaneous Special Contractors—Not Elsewhere Classified Miscellaneous Transportation Services—Not Elsewhere Classified Miscellaneous. Souvenir Shops Men's Uniforms ◆ Men's. Services . Markets Miscellaneous General Merchandise Miscellaneous Home Furnishing Specialty Stores Miscellaneous Other Services—Not Elsewhere Classified Miscellaneous Personal Services—Not Elsewhere Classified Miscellaneous Publishing. Specialty Retail Stores Mobile Home Dealers. Bars Microfilm Supplies ◆ Middle Schools Mini Markets Miniature Golf Miscellaneous Apparel. Accessory Shops Miscellaneous Automotive. Equipment MCC 5947 5137 5611 5691 5697 8099 6012 7399 5051 5813 5044 8211 5499 7999 5699 5599 5499 5399 5719 7299 7299 2741 7699 1799 4789 5999 5271 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Alterations Mental Health Practitioners Merchandise. Offices ◆ Microbreweries. Printing ◆ Miscellaneous Repair Shops. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Farm Equipment Dealers—Not Elsewhere Classified Miscellaneous Food Stores—Convenience Stores and Specialty. ❂ This symbol indicates a new MCC or a change in the MCC. Paging Services Metal Service Centers. Volume I—General Rules 299 .Financial Institutions Message. Parts. Boys' Clothing and Accessories Stores Men's.

New Parts ◆ Motor Vehicle Supplies.Non-Financial Institutions Mortuaries. Recreational Vehicle Rentals Motor Scooter Dealers. Accessories Mortgage Brokers Mortgage Companies . Volume I—General Rules .Foreign Currency (Non-Financial Institutions) Money Orders .Not Wire Transfer (Non-Financial Institutions) Money Orders . Dealers Mountain Bikes MCC 8299 6051 6051 4829 5999 5571 8999 6012 6051 7261 8661 7011 7832 7829 7999 4214 5592 7519 5571 5511 5013 5533 9222 5551 5571 5940 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC. and Local Delivery Motor Home Dealers Motor Homes. Parts. Parts.Wire Transfer Monuments. Installation Moped Dealers.Financial Institutions Mortgage Companies . Video Tape Production. Moving and Storage Companies. ✤ International Airline Program Participant 300 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Parts Motor Vehicle Violations Motorboat Dealers Motorcycle Shops. Gravestones . Morticians Mosques Motels Motion Picture Theaters Motion Picture. Accessories Motor Vehicle Dealers (New/Used) Motor Vehicle Supplies.Sales. Distribution ◆ Motorcycle Rentals Motor Freight Carriers and Trucking—Local and Long Distance.Appendix B — Merchant Data Standards MERCHANT TYPE Modeling Schools Money .

Travelers’ Cheques Nondurable Goods—Not Elsewhere Classified ◆ Notions ◆ Novelty Shops Numismatic Supplies Nurseries and Lawn and Garden Supply Stores Nursery Schools MCC 7832 4214 4214 7538 7991 7929 5735 5733 5099 7929 6211 7230 8351 5611 5949 5994 5994 5192 5813 6051 5199 5131 5947 5972 5261 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Newspaper Agencies ◆ Nightclubs Non-Financial Institutions—Foreign Currency. Money Orders (not Wire Transfer).MERCHANT TYPE Movie Theaters Moving Companies Moving. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Sheet Music Musical Instruments ◆ Musicians Mutual Funds Brokers N Nail Salons Nannies Necktie Stores Needlework Shops News Dealers. Newsstands Newspapers Newspapers. Volume I—General Rules 301 . Cassettes Music Stores—Musical Instruments.Prerecorded Records. Pianos. ❂ This symbol indicates a new MCC or a change in the MCC. Storage Companies Muffler Shops Museums Music Bands Music Stores . CDs.

Non Political Organizations . Social Service Organizations . Ophthalmologists Orchards Orchestras Organizations . ✤ International Airline Program Participant 302 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Charitable.Prosthetic Devices MCC 5193 8050 8050 5441 8011 7995 7629 5111 5943 5021 7538 5983 8042 8043 8043 8042 0763 7929 8398 8699 8398 8651 8661 5047 8021 5976 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Membership Organizations—Not Elsewhere Classified Organizations . Eyeglasses Optometrists. ❂ This symbol indicates a new MCC or a change in the MCC. Personal Care Facilities Nut Shops O Obstetricians Off-Track Betting Office Machine Repair Shops Office Supplies (Business-toBusiness) ◆ Office Supply Stores Office. Commercial Furniture ◆ Oil Changers .Appendix B — Merchant Data Standards MERCHANT TYPE Nursery Stock ◆ Nursing Homes Nursing.Political Organizations .Religious Orthodontia Supplies ◆ Orthodontists Orthopedic Goods . Optical Goods.Lube Stations Oil Dealers Optometrists and Ophthalmologists Optical Goods Opticians. Volume I—General Rules .

Automotive Paint. Office Supplies ◆ Paper Hanging Contractors Paperbacks . Volume I—General Rules 303 . Wine.Writing. Equipment ◆ MCC 8011 5976 8031 7299 5551 5966 5712 5621 5921 4722 4723 7399 4812 7399 7535 5231 5198 1799 5111 1799 5942 7999 7523 7996 9399 5065 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Stationery. Mailing Services Pagers.Electrical. Supplies ◆ Painting Contractors . Building Paper . Prosthetic Devices Osteopaths Other General Services—Not Elsewhere Classified Outboard Motor Dealers Outbound Telemarketing Merchant .Registration Parts . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.) Packing. Printing.Women's P Package Stores—Beer.Amusement Parks and Recreation . Paging Equipment Paging.Home. Varnishes. Parking Meters and Garages Parks .S.Direct Marketing Outdoor Furnishings Outerwear Stores . Painting Supplies Paint. ❂ This symbol indicates a new MCC or a change in the MCC.Germany Only (Not Available for Use in the U. and Liquor Package Tour Operators Package Tour Operators . Message Service Centers Paint Shops .Book Stores Parachuting Parking Lots.MERCHANT TYPE Orthopedists Orthotics.

Pet Foods. Porch Furnishings Stores Pawn Shops Pay Radio Services Pay Television Services. Supplies Stores Petroleum.Bail.Department Store Proprietary Card Account Payments .Appendix B — Merchant Data Standards MERCHANT TYPE Parts .Tax Pediatricians Performing Arts Companies . ❂ This symbol indicates a new MCC or a change in the MCC. New Parts ◆ Parts. Volume I—General Rules . Automotive Parts. Child Support Payments . Cable Payments . ✤ International Airline Program Participant 304 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Recreational Vehicles Party Supply Stores Passenger Railways Pastry Shops Patio.Motor Vehicle Supplies.Theatrical Perfume Distributors ◆ Periodicals (Newsstands) Periodicals ◆ Personal Computers Personal Counseling Personal Shopper Pest Control Pet Clinics Pet Grooming Services Pet Shops.Alimony. Bond Payments . Petroleum Products ◆ MCC 5013 5533 5561 5999 4112 5462 5712 5933 4899 4899 9211 9223 5311 9311 8011 7922 5122 5994 5192 5732 7277 7278 7342 0742 7299 5995 5172 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.

Wedding Photographic Studios Photographic. Framing Shops Pie Shops Piece Goods. ❂ This symbol indicates a new MCC or a change in the MCC. Other Dry Goods ◆ Pipe Shops Pizzerias Plane Dealers (Aircraft) Plant Shops Plant Store Plants ◆ Plastering Contractors Plastic Surgeons Plate Making Services ◆ Plumbing Contractors MCC 5122 5912 5972 5044 7338 7395 7221 7221 5044 7333 5946 8099 8011 5733 5999 5462 5131 5993 5812 5599 5261 5992 5193 1740 8011 2791 1711 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Photocopy.MERCHANT TYPE Pharmaceuticals ◆ Pharmacies Philatelic Supplies Photocopy Supplies ◆ Photocopying Services Photofinishing Laboratories and Photo Developing Photographers . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 305 . Microfilm Equipment. Supplies ◆ Photography .Commercial Photography Supply Stores Physical Therapists Physicians Pianos Picture Frames. Notions.

Supplies ◆ Podiatrists and Chiropodists Police Athletic Leagues (PAL) Police Departments Polishing Preparations ◆ Political Fund-Raising Political Organizations Pollution Testing ◆ Pool Tables . Jewelry Precious Stones. Jewelry ◆ Prepaid Calling Cards .Rental. Metals. Service.Public Swimming Pools . Watches.S.Swimming. Metals. Volume I—General Rules . ✤ International Airline Program Participant 306 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Heating Equipment. Billiard Parlors Pools .Telecommunication Service Preschool Centers MCC 5251 5074 8049 8641 9399 2842 8651 8651 8734 5941 7932 7999 5996 5441 7221 9402 7399 9402 5719 5499 5251 5551 4457 5944 5094 4814 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Supplies Popcorn Stands Portrait Studios Postage Stamps Postal Services . Government Pottery Stores Poultry Shops Power Tools Powerboat Dealers Powerboats .Sales Pool. Leases Precious Gems.Appendix B — Merchant Data Standards MERCHANT TYPE Plumbing Supplies Plumbing. ❂ This symbol indicates a new MCC or a change in the MCC. Sales.U.Non Government Postal Services .

Television Public Relations Services MCC 5912 5499 2741 5111 7997 7393 5499 7922 8734 6300 7922 8699 8220 8999 7941 5137 7941 5983 8999 6513 5976 7393 8099 8099 7992 8398 7392 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC. Volume I—General Rules 307 .Sporting Events Propane Dealers Property Appraisers (Real.Theatrical Product Testing Laboratories ◆ Product Warranties Production Agencies .Theatrical Professional Organizations—Not Elsewhere Classified Professional Schools Professional Services—Not Elsewhere Classified Professional Sports Clubs Professional Uniforms ◆ Promoters . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.MERCHANT TYPE Prescription Medication Pretzel Stands Printing Services ◆ Printing Supplies ◆ Private Golf Courses Private Investigators Produce Markets Producers . Personal) Property Rental Services Prosthetic Devices Protective Services Psychiatrists Psychologists Public Golf Courses Public Radio.

Cassette Stores Recreation .Entrance Fee. ✤ International Airline Program Participant 308 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Reproduction. Parts.Aircraft Rentals MCC 8999 7999 4900 4225 7399 2741 5813 7338 5814 5561 7941 7997 7622 5732 4011 4112 5997 6513 8999 5735 5735 7994 5561 7999 7999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Household Goods.Video Game Arcades Recreation Vehicle Dealers. Refrigerated Goods. Volume I—General Rules . Managers . Electronics Repair Shops Radios Railroads Railways . Non-Betting Transactions Racquetball Clubs Radio. Brokers. CD. Accessories Recreational Services—Not Elsewhere Classified Recreational Services . ❂ This symbol indicates a new MCC or a change in the MCC. Stereo.Rentals Real Estate Appraisers Record Stores Record. and Blueprinting Services Quick Service Restaurants R RV. and Storage Publishing Companies Publishing Services ◆ Pubs Q Quick Copy. Television.Passenger Razor Stores Real Estate Agents. Camper Dealers Race Tracks .Appendix B — Merchant Data Standards MERCHANT TYPE Public Speakers Public Swimming Pools Public Utilities Public Warehousing and Storage— Farm Products.

Residential and Commercial Properties Rentals .Miniature Golf Recreational Services .Tools Rentals .Car Agencies Rentals .Sport. Rentals. Volume I—General Rules 309 . Formal Wear. Service MCC 7999 7999 7999 7999 7999 7519 7032 7641 7623 5973 8661 6513 7999 7394 4457 7512 7296 7296 7394 7394 4457 7519 6513 7394 7513 7296 5978 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Uniforms Rentals . Sporting Camps Refinishing . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Furniture Repair.Aircraft Rentals .Public Swimming Pools Recreational Services . Formal Wear Rentals .Appliance Rentals . Utility Trailer Rentals Rentals .Equipment Rentals .Driving Ranges Recreational Services .Typewriter Stores.MERCHANT TYPE Recreational Services .Costumes.Residential and Commercial Rentals .Jet Skis Rentals .Furniture Rentals .Motor Homes. Reupholstery Refrigeration Repair Shops Religious Goods Stores Religious Organizations Rental Services .Ski Slopes Recreational Services .Truck.Clothing . Recreational Vehicles Rentals .Tuxedo. Games Instruction Recreational Vehicle Rentals Recreational.Costume Rentals . Sales. ❂ This symbol indicates a new MCC or a change in the MCC.Boats Rentals .

Sales. Repair.Radio.Shoe Repair Shops Repairs .Automotive Tire Stores Repairs . ❂ This symbol indicates a new MCC or a change in the MCC. Service Repairs . Repair Shops Repairs . Sales. Furniture Repair.Uniforms Rentals . Alterations Repairs .Typewriter Stores.Tailors. Rentals.Yachts.Automotive/Body Repair Shops.Air Conditioning. Television.Appendix B — Merchant Data Standards MERCHANT TYPE Rentals .Tire Retreading.Automotive Service Shops Repairs . Non Crew Repair Shops .Computer Maintenance. Stereo. Supply Stores Repairs .Utility Trailer. Electronics Repair Shops Repairs . ✤ International Airline Program Participant 310 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Leasing Repairs . Parts.Video Tape Stores Rentals . Mending. Small Appliance Repair Shops Repairs .Watch. Related Services .Hearing Aids.Automobile/Truck Dealers (New/Used) Sales. Clock. Repairs.Automotive Body Repair Shops Repairs . Furniture Refinishing Repairs .Welding Reproduction Services Research Firms Residential Rentals MCC 7296 7513 7841 4457 7531 7699 7623 5511 7531 7538 5532 7379 7629 5975 7629 7622 7641 7251 5697 7534 5978 7631 7692 7338 8999 6513 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Service.Electrical. Truck Rentals Rentals . Service.Office Machines Repairs . Seamstresses.Reupholstery. Refrigeration Repair Shops Repairs . Jewelry Repair Repairs . Services—Not Elsewhere Classified ◆ Repairs .Miscellaneous—Not Elsewhere Classified Repairs . Volume I—General Rules .

Beauty Salons . Leases Sailing Clubs Salons . Siding. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Nail Saloons Salvage Yards Sandwich Shops Sanitary Utilities Sanitation Preparations ◆ MCC 7011 7999 8050 5046 5812 5814 5999 7641 5655 7999 5941 5211 1761 5099 5713 5047 5551 4457 7997 7230 7230 5813 5935 5812 4900 2842 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Sports Apparel Roller Skating Rinks Rollerblade Shops Roofing Materials Roofing. Food Service Equipment ◆ Restaurants Restaurants .Hair.MERCHANT TYPE Resorts Resorts .Ski Rest Homes . Furniture Refinishing Riding Apparel . and Sheet Metal Work Contractors Rough Timber Products ◆ Rug Stores S Safety Equipment ◆ Sailboat Dealers Sailboats .Fast Food Retail Stores—Not Elsewhere Classified Reupholstery.Rental. Furniture Repair.Commercial Cooking. Volume I—General Rules 311 .Eldercare Restaurant Equipment . ❂ This symbol indicates a new MCC or a change in the MCC.

Skin Diving Equipment Sea Life Parks Seafood Markets Seamstresses Seaquariums Secondary Schools MCC 4899 7298 6011 6012 5943 8299 8299 7911 8244 8220 8299 8244 8241 7911 8211 8299 8299 8211 8299 8249 8299 5941 7998 5422 5697 7998 8211 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ❂ This symbol indicates a new MCC or a change in the MCC.Ballroom Dance Instruction Schools .Dance Halls. Studios Schools .Elementary.Financial Institutions . Secondary Schools .Art Schools .Correspondence Schools .Vocational. Junior Colleges Schools .Business.Kindergartens Schools .Automated Cash Disbursements Savings and Loans . Trade Schools Schools.Merchandise. Educational Services—Not Elsewhere Classified Scuba.Cooking Schools . Services School Supply Store Schools .Flying Instruction Schools . Volume I—General Rules .Karate Schools . Hot Tub Shops Savings and Loans . Secretarial (Non-Graduate) Schools .Financial Institutions .Automobile Driving Instruction Schools .Computer Training Schools . ✤ International Airline Program Participant 312 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Professional Schools.Colleges.Appendix B — Merchant Data Standards MERCHANT TYPE Satellite Services Sauna. Universities.Modeling Schools .

Architectural.Banks.MERCHANT TYPE Secondhand Stores Secretarial Schools Secretarial Support Services Security Brokers.Cable and Other Pay Television Services .Hearing Aids. Auditing. Dealers Security Services.Carpet.Accounting. Engineering.Bicycles Service . Lodging Services . Protective Services.Cablegrams Services . Supplies Service Stations (with or without Ancillary Services) Services .Armored Car Services .Air Ambulance Services . Volume I—General Rules 313 .Gasoline Seminar Planning Services Service . Bookkeeping Services .Ambulance Services .Antique Restoration Services .Child Care.Central Reservation. Financial Institutions (Non Cash) Services . ❂ This symbol indicates a new MCC or a change in the MCC.Buying/Shopping Services. Clubs Services .Bookbinding ◆ Services . Detective Agencies Self Service Terminals .Animal Boarding Services . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Business—Not Elsewhere Classified Services . Day Care MCC 5931 8244 7338 6211 7393 5542 7399 5940 5975 5541 8931 7311 4119 4119 7299 5932 8911 7393 6012 2741 7399 7278 4899 4821 7217 7011 8351 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Upholstery Cleaning Services .Advertising Services . Surveying Services . Credit Unions.

Detective Agencies Services . Marriage. Trucking and Storage Services .Chimney Cleaning Services . Volume I—General Rules .Dry Cleaning Services .Computer Programming.Appendix B — Merchant Data Standards MERCHANT TYPE Services . Maintenance.Equipment Rental.Furnace Cleaning Services .Electrical. Escort Services .Government—Not Elsewhere Classified MCC 7699 7349 7379 7372 7277 4215 7273 4214 1799 7393 5962 7216 4900 7629 7622 4119 7394 7342 7277 4214 4215 5172 7699 0780 4900 9399 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Air or Ground Services .Freight Carriers. ❂ This symbol indicates a new MCC or a change in the MCC.Electric Utilities Services .Gas Utilities Services . Small Appliance Repairs Services .Courier. Courier Services Services . Local Services . Janitorial Services Services .Fueling ◆ Services .Electronics Repair Services .Direct Marketing Travel-Related Arrangement Services Services .Dating.Delivery. Integrated Systems Design. Disinfecting Services Services .Financial Counseling Services .Debt. ✤ International Airline Program Participant 314 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Personal Services . Data Processing Services . Repair—Not Elsewhere Classified ◆ Services .Counseling .Emergency Vehicles Services .Freight Forwarders.Gardening Services .Computer Maintenance.Cleaning.Exterminating. Leasing Services .Demolition Services .

Money Order. Volume I—General Rules 315 . Sales. Attorneys Services .Nursing and Personal Care Facilities Services .Management. Consulting.Laundry.Leasing/Motor Homes. Cleaning.Leasing/Truck. Marina Services .Job Training Services .Office Machine Repair Services .Medical Services. Health Practitioners—Not Elsewhere Classified Services .Horticultural Services . ❂ This symbol indicates a new MCC or a change in the MCC.Marine. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Travelers Cheques.Insurance.Miscellaneous Other Services—Not Elsewhere Classified Services . Foreign Exchange (Non-Financial Institutions) Services .B MERCHANT TYPE Services . Supplies Services .Housekeeping Services .Miscellaneous Repair Shops—Not Elsewhere Classified Services . Service. Direct Marketing Services .Pet Grooming Services .Guard Dog Services .Plate Making ◆ MCC 7393 0780 5996 7349 8931 7375 5960 8299 0780 7211 7210 7519 7513 8111 7392 4468 8099 7299 7299 7699 6051 8050 7629 4899 7299 2791 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Utility Trailer Rentals Services .Legal Services. Spas. Garment Services Services .Laundromats Services .Miscellaneous Personal—Not Elsewhere Classified Services .Income Tax Preparation Services .Hot Tubs.Information Retrieval ◆ Services .Landscaping Services . Public Relations Services . Recreational Vehicles Services .Pay Radio and Satellite Services Services .

Quick Copy. ❂ This symbol indicates a new MCC or a change in the MCC.Security Services . Language Services . Supplies Services .Residential and Commerical Property Rentals Services .Taxicabs. Furniture Refinishing Services . Printing ◆ Services . Electronics Services .Translation.Appendix B — Merchant Data Standards MERCHANT TYPE Services .Reupholstery. Sales.Sanitary Utilities Services .Schools. Furniture Repair.Trucking.Real Estate Appraisal Services . Mending.Trade Show Arrangement Services .Stenographic Services .Repairs/Automotive Tire Stores Services .Tailors. Limousines Services .Recreation Services .Secretarial Support Services .Transportation—Not Elsewhere Classified Services .Telegraph Services .Telephone Answering Services . Local and Long Distance MCC 8999 8999 7393 2741 7338 8999 7999 5532 6513 7641 4900 8299 7339 7393 7339 5996 5697 7276 4121 4821 7399 7622 7549 7399 7399 4789 4214 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Stereo.Television.Protective Services .Swimming Pools. ✤ International Airline Program Participant 316 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Service. Seamstresses. Educational Services—Not Elsewhere Classified Services .Publishing. Volume I—General Rules . Alterations Services .Towing Services .Tax Preparation Services . Radio.Professional Services—Not Elsewhere Classified Services .Property Appraisal Services . Reproduction Services .

Watch. Clock. Shoe Accessories .Video Tape Rental Stores Services . Sales.MERCHANT TYPE Services . ❂ This symbol indicates a new MCC or a change in the MCC.Alterations Sewing. Needlework.Commercial ◆ Shooting Range Shopping Services Shuttle Transportation Siding Contractors Signs ◆ Silk Screening Silversmiths Silverware Stores MCC 2791 5978 0742 7841 7631 7299 4900 7692 7339 5131 5722 5697 5949 1761 4411 7251 7251 5661 5139 7999 7278 4789 1761 5099 7333 5944 5944 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Service Services .Steamship and Cruise Lines Shoe Shine Shops. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Welding Repair Services .Water Filtration. Hat Cleaning Shops Shoe Stores Shoes. Jewelry Repairs Services . Rentals.Word Processing Sewing Accessories ◆ Sewing Machine Stores Sewing Shops .Typesetting ◆ Services . Shoe Shine Parlors.Veterinary Services . Purification.Water Utilities Services . Piece Goods Stores Sheet Metal Work Contractors Ships .Typewriter Stores. Softening Services . Fabric. Volume I—General Rules 317 . Stands Shoe Repair Shops.

Animal Stadiums MCC 5941 5941 7999 5941 7999 5993 5598 8641 8398 5812 5734 5045 5947 7298 1799 2842 5499 5999 5941 7032 5655 7997 7999 8099 7941 7299 7941 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Polishing. Memorabilia Shops Spas .Miscellaneous Sporting Goods Stores Sporting. Scuba Equipment Sky Diving Smoke Shops Snowmobile Dealers Social Associations.Computer Software . Social Service Organizations Soda Fountains Software . Volume I—General Rules . Clubs Social Service Organizations .Charitable. ✤ International Airline Program Participant 318 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Health. ❂ This symbol indicates a new MCC or a change in the MCC. Sanitation Preparations ◆ Specialty Food Markets Specialty Retail Stores . Beauty Special Trade Contractors—Not Elsewhere Classified Specialty Cleaning.Computer ◆ Souvenir. Recreational Camps Sports and Riding Apparel Stores Sports Clubs Sports Instruction Sports Medicine Clinics Sports Promoters Stables .Appendix B — Merchant Data Standards MERCHANT TYPE Skateboard Shops Ski Shops Ski Slopes Skin Diving.

Public Warehousing Storage. School Supply Stores Stationery.MERCHANT TYPE Stamp Collecting Stamp and Coin Stores Stamps . CD Equipment Stock Brokers Stonework Contractors Storage . Receivers.Construction Materials—Not Elsewhere Classified ◆ MCC 5972 5972 9402 7996 5943 5111 4411 7339 7622 5732 6211 1740 4225 4214 6051 5718 7911 5968 5999 5411 5970 5533 5999 5169 5046 5045 5039 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Art. Printing and Writing Paper ◆ Steamship and Cruise Lines Stenographic and Secretarial Support Stereo Repair Shops Stereos.Fireplaces.Local. Software ◆ Supplies .Postage State Fairs Stationery Stores. Allied Products—Not Elsewhere Classified ◆ Supplies .Chemicals. Moving Companies . Long Distance Stored Value Card Stoves .Computers.Direct Marketing Sunglasses Stores Supermarkets Supplies .Dance Subscription Merchant . Computer Peripheral Equipment.Beauty Supply Stores Supplies .Automotive Parts. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Office.Commercial Equipment—Not Elsewhere Classified ◆ Supplies . ❂ This symbol indicates a new MCC or a change in the MCC. Crafts Supplies . Accessories Stores Supplies . Volume I—General Rules 319 . Accessories Stores Studios . Office Supplies.

Motor Vehicle Supplies.Photographic. Equipment.Electrical Parts.Lumber. Garden Supply Stores Supplies .Millinery ◆ Supplies . Flowers ◆ Supplies . ❂ This symbol indicates a new MCC or a change in the MCC.Appendix B — Merchant Data Standards MERCHANT TYPE Supplies .Hospital ◆ Supplies .Glass Supplies . Building Materials Supplies .Photographic Supplies . Supplies ◆ Supplies .Orthopedic ◆ Supplies .Hardware. Supplies ◆ Supplies .Medical ◆ Supplies . Supplies ◆ Supplies .Numismatic. Service.Hardware Stores Supplies . Supplies Stores Supplies . Marine Service. Photocopy.Dental ◆ Supplies . New Parts ◆ Supplies . Painting Supplies Supplies . Accessories Supplies . Druggist Sundries ◆ Supplies . Equipment ◆ Supplies .Pet Shops. Supplies ◆ MCC 5047 5122 5065 5193 5231 5251 5072 5975 5074 5047 5996 5085 5211 4468 5047 5131 5013 5571 5972 5261 5047 5231 5198 5999 5995 5946 5044 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Drug Proprietaries.Drugs. Lawn.Paints.Hearing Aids. Volume I—General Rules . ✤ International Airline Program Participant 320 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Pet Foods. Nursery Stock.Heating Equipment.Motorcycle Parts. Varnishes. Spas Supplies .Nurseries.Marinas. Supplies Supplies . Supplies Supplies .Industrial—Not Elsewhere Classified ◆ Supplies . Microfilm Equipment.Paint.Florist Supplies. Philatelic Supplies .Party Supplies .Hot Tubs.

✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Swimming Pools Supplies . Office Supplies. ❂ This symbol indicates a new MCC or a change in the MCC. Supplies Surfboards.Plumbing Equipment. Volume I—General Rules 321 . Printing. Accessories Surgeons Surveillance Systems.Stationery. Mending. Seamstresses. Services Surveying Services Swimming Pools . Needlework.MERCHANT TYPE Supplies .Public Swimming Pools .Sales. and Alterations Tanning Salons Tap Rooms Tattoo. Notions.Computer T T-Shirt Stores TV Commercial Production ◆ Tailors. Service. Supplies Swim Wear Shop Synagogues Systems Design .Video Amusement Game Supplies Supplies .Sewing. Writing Paper ◆ Supplies . Body Piercing Parlors Taverns Tax Payments Tax Preparation Services Taxicabs and Limousines Taxidermists MCC 5074 5949 5111 5996 7993 5231 5941 8011 7393 8911 7999 5996 5699 8661 7372 5699 7829 5697 7298 5813 7299 5813 9311 7276 4121 7299 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Fabric. Supplies ◆ Supplies .Wallpaper. Piece Goods Supplies .

Men's Clothing MCC 5499 8249 4812 4814 4821 5967 5966 5962 7399 4812 7622 5732 8661 7361 7997 5998 4582 8734 5942 5131 7922 8099 5931 5969 7922 5611 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Awning Shops Terminals . ❂ This symbol indicates a new MCC or a change in the MCC. and Fax Services Telegraph Services Telemarketing Merchant .Airports Testing Laboratories (Non-Medical Testing) ◆ Textbooks Textiles. ✤ International Airline Program Participant 322 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. including Local and Long Distance Calls.Appendix B — Merchant Data Standards MERCHANT TYPE Tea Stores Technical Institutes Telecommunication Equipment and Telephone Sales Telecommunication Services. Volume I—General Rules .Outbound Telemarketing Travel-Related Arrangement Services (Excluding Travel Agencies) Telephone Answering Services Telephone Equipment Television Repair Shops Television Stores Temples . Credit Card Calls.Inbound Direct Marketing Telemarketing Merchant .Religious Organizations Temporary Employment Agencies Tennis Clubs Tent. Calls Through Use of Magnetic Stripe Reading Telephones. Textile Binding ◆ Theatrical Producers (except Motion Pictures) and Ticket Agencies Therapists Thrift Stores Ticket Agencies (Direct Marketing) Ticket Agencies Tie Shops .

Repair Shops Tire Stores Tobacco Shops Toiletries Toll and Bridge Fees Tombstones . Game Shops Trade Schools Trade Show Arrangement Services Traffic Schools Trailer (Utility).Freight Transportation MCC 1740 5713 7012 7534 5532 5993 5912 4784 5999 5251 5698 4722 4722 7998 7991 7399 7549 5945 5945 8249 7399 8299 7513 7033 5561 7829 4011 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Utility Training.Sales. Volume I—General Rules 323 .Aquariums. Truck Rentals Trailer Parks. Exhibits Tourist Information Bureaus Towing Services Toy Stores Toy. Dolphinariums Tourist Attractions. Campgrounds Trailers . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Seaquariums. ❂ This symbol indicates a new MCC or a change in the MCC. Educational Film Production ◆ Trains . Installation Tools Toupee Stores Tour Buses Tour Operators Tourist Attractions .MERCHANT TYPE Tile Setting Contractors Tile Stores Timeshares Tire Retreading.

Commuter.Commuter.Passenger Translation Services Transportation . Long Distance Tune-Up Shops .Ambulance Services Transportation . Utility Trailer Rentals Trucking .New/Used Truck Stops . Limousines Transportation Services—Not Elsewhere Classified Travel Agencies. ✤ International Airline Program Participant 324 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Appendix B — Merchant Data Standards MERCHANT TYPE Trains . Tour Operators Travel Clubs (Direct Marketing) Travel Packages Travel Wholesalers Travel-Related Arrangement Services .Passenger Railways Transportation .Bus Lines Transportation .Railroads. Freight Transportation . ❂ This symbol indicates a new MCC or a change in the MCC.Local. Volume I—General Rules .Taxicabs. Local.Ferries Transportation .Gasoline Service Truck.Direct Marketing Travelers Cheques (Financial Institutions) Cash Travelers Cheques .Quasi Cash Travelers Cheques (Non-Financial Institutions) Cash Trekking Equipment Trophy Sales Truck Dealers (Used Only) Truck Dealers . Suburban Commuter Passenger Transportation Transportation . Railways Transportation .Automotive MCC 4112 7399 4119 4131 4111 4111 4111 4112 4011 4121 4789 4722 5962 4722 4722 5962 6010 6051 6051 5941 5999 5521 5511 5541 7513 4214 7538 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.

Supplies ◆ Vegetable Markets Vehicle Supplies. Rentals.Labor Universities Upholstery Cleaning Upholstery Materials Stores Used Merchandise and Secondhand Stores Used Record/CD Stores Utilities . Federal Government Agencies or Departments U. Plate Making. Women's.Men's. New Parts ◆ Vending Machines . Related Services ◆ Typewriter Stores . Gas. ❂ This symbol indicates a new MCC or a change in the MCC.MERCHANT TYPE Tuxedo. Formal Wear Rentals Typesetting. Children's ◆ Uniforms Rental Unions . Service U U. Postal Services Undertakers Uniforms .Sales. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.S. Volume I—General Rules 325 .S. Paints.Food MCC 7296 2791 5978 9405 9402 7261 5137 7296 8699 8220 7217 5714 5931 5735 4900 7513 5561 7622 5732 5722 5331 5198 5499 5013 5999 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Electric. Sanitary Utility Trailer Rentals Utility Trailers V VCR Repair Services VCR's Vacuum Cleaner Stores Variety Stores Varnishes. Water.

Game Supplies Video Cameras (And Other Electronics) Video Cameras. Storage Watch Shops Watch. ✤ International Airline Program Participant 326 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Photographic Equipment Video Game Arcades/Establishments Video Tape.Home Supply Warehousing. Betting Wallpaper Hangers Wallpaper. Wallcovering Supplies Store Warehouse Retail . and Softening Treatment Services Water Utilities Wedding Cakes MCC 8641 0742 8734 7993 5732 5946 7994 7829 5967 0763 5931 9701 5499 8249 7995 1799 5231 5300 5200 4225 5944 7631 5094 7299 4900 5462 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.Wholesale Clubs Warehouse Stores .Appendix B — Merchant Data Standards MERCHANT TYPE Veterans' Organizations Veterinary Services Veterinary Testing Laboratories ◆ Video Amusement. Clock. Volume I—General Rules . Distribution ◆ Videotext Merchants Vineyards Vintage Clothing Stores Visa Credential Service (FOR VISA USE ONLY) Vitamin Stores Vocational. Jewelry Repair Watches ◆ Water Filtration. Purification. Motion Picture Production. Trade Schools W Wagers. ❂ This symbol indicates a new MCC or a change in the MCC.

❂ This symbol indicates a new MCC or a change in the MCC.Automotive Wholesale Clubs Wig. Specialty Shops Women's Clothing Women's Ready-To-Wear Stores Women's Uniforms ◆ Wood Dealers Woodburning Stoves. Volume I—General Rules 327 . Toupee Stores Windowcovering Stores Windsurf Boards. Salvage Yards X X-Ray Equipment ◆ Y YMCA/YWCA MCC 7299 7221 1799 7692 1799 5661 7538 5300 5698 5714 5941 5813 5921 7991 4829 5631 5691 5621 5137 5983 5718 7339 5935 5047 7997 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.MERCHANT TYPE Wedding Chapels Wedding Photographers Welding Contractors Welding Services Well Drilling Contractors Western Boot Shops Wheel Alignment. Repair Service . Balancing. Liquor Stores Wineries Wire Transfer Money Orders Women's Accessory. Accessories Wine Bars Wine. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Accessories Stores Word Processing Services Wrecking.

Appendix B — Merchant Data Standards MERCHANT TYPE Yacht Clubs Yacht Harbors Yacht Rentals .Non Crew Yarn Shops Yogurt Shops Z Zoos MCC 7997 4468 4457 5949 5499 7998 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. ✤ International Airline Program Participant 328 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. ❂ This symbol indicates a new MCC or a change in the MCC. Volume I—General Rules .

Tile Setting. and Freight Forwarders Public Warehousing and Storage— Farm Products. Polishing and Sanitation Preparations ◆ Railroads Local and Suburban Commuter Passenger Transportation. and Local Delivery Courier Services—Air and Ground. Siding.Merchant Data Standards. Plumbing. Stonework. ❂ This symbol indicates a new MCC or a change in the MCC. Volume I—General Rules 329 . Household Goods. listed in numerical order by Merchant Category CodeB MCC 0742 0763 0780 1520 1711 1731 1740 1750 1761 1771 1799 2741 2791 2842 4011 4111 4112 4119 4121 4131 4214 4215 4225 4411 4457 Veterinary Services Agricultural Cooperative Landscaping and Horticultural Services General Contractors . and Sheet Metal Work Contractors Concrete Work Contractors Special Trade Contractors—Not Elsewhere Classified Miscellaneous Publishing and Printing ◆ Typesetting. and Storage Steamship and Cruise Lines Boat Rentals and Leasing MERCHANT TYPE ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses.S.Residential and Commercial Heating. only) Ambulance Services Taxicabs and Limousines Bus Lines Motor Freight Carriers and Trucking— Local and Long Distance. Plate Making and Related Services ◆ Specialty Cleaning. Refrigerated Goods. Including Ferries Passenger Railways (T&E in U. and Air Conditioning Contractors Electrical Contractors Masonry. Plastering and Insulation Contractors Carpentry Contractors Roofing. Moving and Storage Companies. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

and Supplies Airlines and Air Carriers—Not Elsewhere Classified Airports. Equipment and Supplies ◆ Plumbing and Heating Equipment and Supplies ◆ Industrial Supplies—Not Elsewhere Classified ◆ 4816 4821 4829 4899 4900 5013 5021 5039 5044 5045 5046 5047 5051 5065 5072 5074 5085 ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. including Local and Long Distance Calls. ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 330 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Fax Services Computer Network/Information Services Telegraph Services Wire Transfer Money Orders Cable and Other Pay Television Services Utilities . Calls Through Use of Magnetic Stripe Reading Telephones. Gas. Flying Fields. Photocopy. Credit Card Calls.Appendix B — Merchant Data Standards MCC 4468 4511 4582 4722 4723 4784 4789 4812 4814 MERCHANT TYPE Marinas.Electric. Microfilm Equipment and Supplies ◆ Computers and Computer Peripheral Equipment and Software ◆ Commercial Equipment—Not Elsewhere Classified ◆ Medical. Marine Service. Sanitary Motor Vehicle Supplies and New Parts ◆ Office and Commercial Furniture ◆ Construction Materials—Not Elsewhere Classified ◆ Photographic. and Airport Terminals Travel Agencies and Tour Operators Package Tour Operators . Water. Ophthalmic and Hospital Equipment and Supplies ◆ Metal Service Centers and Offices ◆ Electrical Parts and Equipment ◆ Hardware.For Use in Germany Only Tolls and Bridge Fees Transportation Services—Not Elsewhere Classified Telecommunication Equipment and Telephone Sales Telecommunication Services. Volume I—General Rules . Dental.

Paint. Periodicals and Newspapers ◆ Florists Supplies. Women's. Varnishes and Supplies ◆ Nondurable Goods—Not Elsewhere Classified ◆ Home Supply Warehouse Stores Lumber and Building Materials Stores Glass. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 331 . Printing and Writing Paper ◆ Drugs. and Children's Uniforms and Commercial Clothing ◆ Commercial Footwear ◆ Chemicals and Allied Products—Not Elsewhere Classified ◆ Petroleum and Petroleum Products ◆ Books. Notions. ❂ This symbol indicates a new MCC or a change in the MCC. Watches and Jewelry ◆ Durable Goods—Not Elsewhere Classified ◆ Stationery. and Druggist Sundries ◆ Piece Goods. Office Supplies. Nursery Stock and Flowers ◆ Paints.MCC 5094 5099 5111 5122 5131 5137 5139 5169 5172 5192 5193 5198 5199 5200 5211 5231 5251 5261 5271 5300 5309 5310 5311 5331 5399 5411 5422 MERCHANT TYPE Precious Stones and Metals. and Wallpaper Stores Hardware Stores Nurseries and Lawn and Garden Supply Stores Mobile Home Dealers Wholesale Clubs Duty Free Stores Discount Stores Department Stores Variety Stores Miscellaneous General Merchandise Grocery Stores and Supermarkets Freezer and Locker Meat Provisioners ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Drug Proprietaries. and Other Dry Goods ◆ Men's.

and Farm Equipment Dealers—Not Elsewhere Classified Men's and Boys' Clothing and Accessories Stores Women's Ready-To-Wear Stores Women's Accessory and Specialty Shops Children's and Infants' Wear Stores Family Clothing Stores Sports and Riding Apparel Stores Shoe Stores Furriers and Fur Shops Men's and Women's Clothing Stores Tailors. Mending. Repairs. Nut. Service. and Alterations ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Parts.Appendix B — Merchant Data Standards MCC 5441 5451 5462 5499 5511 5521 5532 5533 5541 5542 5551 5561 5571 5592 5598 5599 5611 5621 5631 5641 5651 5655 5661 5681 5691 5697 MERCHANT TYPE Candy. and Leasing Automotive Tire Stores Automotive Parts and Accessories Stores Service Stations (with or without Ancillary Services) Automated Fuel Dispensers Boat Dealers Camper. Repairs. Markets Car and Truck Dealers (New and Used) Sales. Recreational and Utility Trailer Dealers Motorcycle Shops and Dealers Motor Home Dealers Snowmobile Dealers Miscellaneous Automotive. ✤ International Airline Program Participant 332 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Aircraft. Service. and Confectionery Stores Dairy Products Stores Bakeries Miscellaneous Food Stores—Convenience Stores and Specialty. Seamstresses. Parts. ❂ This symbol indicates a new MCC or a change in the MCC. and Leasing Car and Truck Dealers (Used Only) Sales. Volume I—General Rules .

Window Covering. Nightclubs.MCC 5698 5699 5712 5713 5714 5718 5719 5722 5732 5733 5734 5735 5811 5812 5813 5814 5912 5921 5931 5932 5933 5935 5937 5940 5941 5942 5943 Wig and Toupee Stores MERCHANT TYPE Miscellaneous Apparel and Accessory Shops Furniture. Office and School Supply Stores ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. and Liquor Used Merchandise and Secondhand Stores Antique Shops—Sales. Volume I—General Rules 333 . Home Furnishings and Equipment Stores. Cocktail Lounges. and Upholstery Stores Fireplace. Pianos and Sheet Music Computer Software Stores Record Stores Caterers Eating Places and Restaurants Drinking Places (Alcoholic Beverages)—Bars. and Discotheques Fast Food Restaurants Drug Stores and Pharmacies Package Stores—Beer. Except Appliances Floor Covering Stores Drapery. and Restoration Services Pawn Shops Wrecking and Salvage Yards Antique Reproductions Bicycle Shops . ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Repairs. Taverns.Sales and Service Sporting Goods Stores Book Stores Stationery Stores. Fireplace Screens and Accessories Stores Miscellaneous Home Furnishing Specialty Stores Household Appliance Stores Electronics Stores Music Stores—Musical Instruments. ❂ This symbol indicates a new MCC or a change in the MCC. Wine.

Combination Catalog and Retail Merchant Direct Marketing . Clocks. Toy and Game Shops Camera and Photographic Supply Stores Gift. ✤ International Airline Program Participant 334 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Liquefied Petroleum Florists Cigar Stores and Stands News Dealers and Newsstands ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Wood.Outbound Telemarketing Merchant Direct Marketing . Service Fuel Dealers—Fuel Oil. Volume I—General Rules . Novelty and Souvenir Shops Luggage and Leather Goods Stores Sewing.Appendix B — Merchant Data Standards MCC 5944 5945 5946 5947 5948 5949 5950 5960 5962 5963 5964 5965 5966 5968 5969 5970 5971 5972 5973 5975 5976 5977 5978 5983 5992 5993 5994 MERCHANT TYPE Jewelry Stores. Watches.Prosthetic Devices Cosmetic Stores Typewriter Stores .Insurance Services Direct Marketing . Fabric and Piece Goods Stores Glassware/Crystal Stores Direct Marketing . Service.Catalog Merchant Direct Marketing .Travel-Related Arrangement Services Door-to-Door Sales Direct Marketing . Rentals. and Supplies Orthopedic Goods .Sales. Card.Other Direct Marketers—Not Elsewhere Classified Artist's Supply and Craft Shops Art Dealers and Galleries Stamp and Coin Stores Religious Goods Stores Hearing Aids—Sales. Needlework. and Silverware Stores Hobby.Continuity/Subscription Merchant Direct Marketing . ❂ This symbol indicates a new MCC or a change in the MCC. Coal.

Cleaning. and Hat Cleaning Shops Funeral Service and Crematories Dating and Escort Services Tax Preparation Services ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Brokers. Managers .Rentals Lodging . and Garment Services Laundries . Travelers’ Cheques Security Brokers/Dealers Insurance Sales. Underwriting.Automated Cash Disbursements Financial Institutions . Motels. and Resorts. Central Reservation Services—Not Elsewhere Classified Timeshares Sporting and Recreational Camps Trailer Parks and Campgrounds Laundry. Money Orders (not Wire Transfer).Hotels. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Premiums Real Estate Agents. Volume I—General Rules 335 . Pet Foods and Supplies Stores Swimming Pools . Shoe Shine Parlors. ❂ This symbol indicates a new MCC or a change in the MCC.Sales and Service Tent and Awning Shops Miscellaneous and Specialty Retail Stores Financial Institutions .Sales and Service Electric Razor Stores .Merchandise and Services Non-Financial Institutions—Foreign Currency.MCC 5995 5996 5997 5998 5999 6010 6011 6012 6051 6211 6300 6513 7011 7012 7032 7033 7210 7211 7216 7217 7221 7230 7251 7261 7273 7276 MERCHANT TYPE Pet Shops.Family and Commercial Dry Cleaners Carpet and Upholstery Cleaning Photographic Studios Beauty and Barber Shops Shoe Repair Shops.Manual Cash Disbursements Financial Institutions .

and Public Relations Services Detective Agencies. and Graphics Quick Copy. Art. Formal Wear Massage Parlors Health and Beauty Spas Miscellaneous Personal Services—Not Elsewhere Classified Advertising Services Consumer Credit Reporting Agencies Commercial Photography. Volume I—General Rules . Maintenance. Uniforms. and Janitorial Services Employment Agencies and Temporary Help Services Computer Programming. and Integrated Systems Design Services Information Retrieval Services ◆ Computer Maintenance.Appendix B — Merchant Data Standards MCC 7277 7278 7296 7297 7298 7299 7311 7321 7333 7338 7339 7342 7349 7361 7372 7375 7379 7392 7393 7394 7395 7399 7512 7513 7519 7523 MERCHANT TYPE Counseling Services—Debt. Including Armored Cars and Guard Dogs Equipment. Parking Meters and Garages ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Repair and Services—Not Elsewhere Classified ◆ Management. and Security Services. Protective Agencies. and Blueprinting Services Stenographic and Secretarial Support Exterminating and Disinfecting Services Cleaning. Furniture.Costumes. ❂ This symbol indicates a new MCC or a change in the MCC. Data Processing. Tool. Reproduction. Consulting. ✤ International Airline Program Participant 336 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Appliance Rental and Leasing Photofinishing Laboratories and Photo Developing Business Services—Not Elsewhere Classified Automobile Rental Agency Truck and Utility Trailer Rentals Motor Home and Recreational Vehicle Rentals Parking Lots. Marriage. and Personal Buying and Shopping Services and Clubs Clothing Rental .

Refinishing Welding Services Miscellaneous Repair Shops and Related Services Motion Picture and Video Tape Production and Distribution ◆ Motion Picture Theaters DVD/Video Tape Rental Stores Dance Halls. Athletic Fields. ❂ This symbol indicates a new MCC or a change in the MCC. and Miscellaneous Entertainers—Not Elsewhere Classified Billiard and Pool Establishments Bowling Alleys Commercial Sports. Professional Sports Clubs. and Sports Promoters Tourist Attractions and Exhibits Public Golf Courses Video Amusement Game Supplies Video Game Arcades/Establishments ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Orchestras. Studios and Schools Theatrical Producers (except Motion Pictures) and Ticket Agencies Bands. Clock and Jewelry Repair Furniture-Reupholstery.MCC 7531 7534 7535 7538 7542 7549 7622 7623 7629 7631 7641 7692 7699 7829 7832 7841 7911 7922 7929 7932 7933 7941 7991 7992 7993 7994 MERCHANT TYPE Automotive Body Repair Shops Tire Retreading and Repair Shops Automotive Paint Shops Automotive Service Shops (Non-Dealer) Car Washes Towing Services Electronic Repair Shops Air Conditioning and Refrigeration Repair Shops Electrical and Small Appliance Repair Shops Watch. Repair. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules 337 .

Carnivals. Social. Universities. Dolphinariums Recreation Services—Not Elsewhere Classified Doctors and Physicians—Not Elsewhere Classified Dentists and Orthodontists Osteopaths Chiropractors Optometrists and Ophthalmologists Opticians. and Private Golf Courses Aquariums. Casino Gaming Chips. and Wagers at Race Tracks Amusement Parks. Recreation.Appendix B — Merchant Data Standards MCC 7995 7996 7997 7998 7999 8011 8021 8031 8041 8042 8043 8049 8050 8062 8071 8099 8111 8211 8220 8241 8244 8249 8299 8351 8398 8641 MERCHANT TYPE Betting. Professional Schools. ❂ This symbol indicates a new MCC or a change in the MCC. ✤ International Airline Program Participant 338 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Fraternal Associations ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. including Lottery Tickets. Volume I—General Rules . Optical Goods and Eyeglasses Podiatrists and Chiropodists Nursing and Personal Care Facilities Hospitals Medical and Dental Laboratories Medical Services and Health Practitioners—Not Elsewhere Classified Legal Services and Attorneys Elementary and Secondary Schools Colleges. Athletic). and Fortune Tellers Membership Clubs (Sports. Off-Track Betting. Circuses. and Junior Colleges Correspondence Schools Business and Secretarial Schools Vocational and Trade Schools Schools and Educational Services—Not Elsewhere Classified Child Care Services Charitable and Social Service Organizations Civic. Seaquariums. Country Clubs.

Federal Government Agencies or Departments Automated Referral Service (FOR VISA USE ONLY) Visa Credential Service (FOR VISA USE ONLY) GCCS Emergency Services Intra-Company Purchases ◆ This MCC may only be used for Merchants engaged primarily in the sale of goods and/or services to other businesses. Volume I—General Rules 339 . Including Alimony and Child Support Fines Bail and Bond Payments Tax Payments Government Services—Not Elsewhere Classified Postal Services . Auditing. ❂ This symbol indicates a new MCC or a change in the MCC. and Surveying Services Accounting. Engineering.MCC 8651 8661 8675 8699 8734 8911 8931 8999 9211 9222 9223 9311 9399 9402 9405 9700 9701 9702 9950 Political Organizations Religious Organizations Automobile Associations MERCHANT TYPE Membership Organizations—Not Elsewhere Classified Testing Laboratories (Non-Medical Testing) ◆ Architectural. and Bookkeeping Services Professional Services—Not Elsewhere Classified Court Costs.S.Government Only U. ✤ International Airline Program Participant 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

340 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.THIS PAGE INTENTIONALLY LEFT BLANK. Volume I—General Rules .

Activity File Parameter—A maximum limit that an Issuer establishes on the number and value of Transactions that Visa may authorize on its behalf. See Tracing Data. Account Number Verification—A process by which a Member or its VisaNet Processor determines if there is negative information on an Account Number in the Exception File for Transactions that do not require Authorization. Acquirer Reference Number—A 23-digit identification number included in a BASE II Clearing Record. (See the VisaNet manuals. and directly or indirectly enters the resulting Transaction Receipt into Interchange. A Account Funding Transaction—A Transaction that transfers funds from a Visa account to another account such as: • Brokerage accounts • Prepaid Cards • Other accounts used for online purchasing Account Number—An Issuer-assigned number that identifies an account in order to post a Transaction. Acquirer Chip Rate—An Interregional Interchange Reimbursement Fee paid for any Transaction that meets the Electronic Rate requirements and is initiated by a Magnetic-Stripe only Card at a Chip-Reading Device. 3-D Secure Electronic Commerce Transaction Specification—A software protocol that enables secure processing of Transactions over the Internet and other networks. Acquirer—A Member that signs a Merchant or disburses currency to a Cardholder in a Cash Disbursement. Acquirer Activity File—A file that an Acquirer maintains of approved and declined Authorization Requests from other Members’ Cardholders. Volume I—General Rules 341 . allowing use of a Visa Card to pay an advance deposit required by the Merchant to reserve accommodations.D Numerics Defined Terms 3-D Secure—A Visa-approved Authentication Method that is the global authentication standard for International Transactions. Advance Deposit Service—A service that a Hotel or Cruise Line provides to a Visa Cardholder.) Adjustment—A Single Message System message used to partially or fully negate or cancel a transaction that has been sent through Interchange in error. as specified in the BASE II Clearing Manuals. Acquirer Device Validation Toolkit (ADVT)—A set of cards or simulated cards and test scenarios used to validate new or upgraded EMV Chip-Reading Devices. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

before submitting it for payment processing. Approval Response—An Authorization Response where the Transaction was approved. Arbitration—A process where Visa determines financial liability between Members for Interchange Transactions that are presented and charged back. Arbitration Committee—A Visa committee that resolves certain disputes between Members that arise from Chargebacks.4. Aggregated Transaction—A Transaction completed by an Electronic Commerce Merchant that combines multiple purchases made by the same Cardholder on the same Visa Account Number into a single Transaction as specified in Section 5. Airline—Either: • A passenger airline Merchant • Its authorized agent that sells airline tickets on behalf of the airline Airline Authorizing Processor—A Visa-approved non-Member whose primary function is to provide reservation and Authorization services for Airline Transactions. ATM—An Unattended Acceptance Terminal that has Electronic Capability. as specified in the Visa Advanced Authorization Integration Guide. ATM Acquirer—An Acquirer that provides ATM services. ATM Mark—A Mark that denotes ATM acceptance. resulting from a Visa Cardholder’s agreement to use a Visa Card for payment of an advance deposit to reserve accommodations. Advanced Authorization—Effective 18 July 2008. accepts PINs.Appendix D — Defined Terms Advance Deposit Transaction ATM Mark Advance Deposit Transaction—A Transaction that a Hotel or Cruise Line completes.05.G. Section 2. and disburses currency or Cheques. or Visa Electron Acceptance Mark. Aggregated Transaction Receipt—A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant. or travel-related services that include an Airline ticket. Plus. Alternate Card Design—See Sample Card Design. for which the Cardholder’s PIN is accepted. Airline Inquiry Service—A special Authorization service that Visa provides to Airlines. an enhancement to the VisaNet Authorization message that transmits real-time risk management data to issuers. when Transaction aggregation is performed. ATM Cash Disbursement—A Cash Disbursement obtained at an ATM displaying the Visa. Volume I—General Rules . 342 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Approved Manufacturer—A card manufacturer that Visa certifies or approves to produce one or more Card products on behalf of an Issuer. Associate—A Member as defined in the Visa International By-Laws.

This includes: • Domestic Authorization • International Authorization • Offline Authorization Authorization Code—A code that an Issuer. that meets the minimum standards for authenticating the Cardholder in an Electronic Commerce Transaction. when required. Authentication Mechanisms include. denying Cardholder authentication. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Authentication Identifier—A unique value for each authentication Transaction. Authentication Confirmation—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. Authentication Request—A request for Cardholder authentication from a 3-D Secure Merchant. or Stand-In Processing provides to indicate approval of a Transaction. Authentication—A cryptographic process that validates the identity and integrity of Chip data. confirming Cardholder authentication. as specified in the Visa International Operating Regulations. Authorization-Only Capability—Point-of-Transaction capability where both the: • Standard Floor Limit applies • Authorization Response. Authentication Mechanism—A Visa-approved method that validates participant identity in an Electronic Commerce Transaction. is obtained Online Authorization Request—A Merchant’s or Acquirer’s request for an Authorization. Authentication Record—A record of 3-D Secure authentication status from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. a VisaNet Processor. as specified in the 3-D Secure Member implementation guides. or Stand-In Processing approves a Transaction. Authentication Denial—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. but are not limited to: • Password • Digital Certificate Authentication Method—A Visa-approved protocol. The code is returned in the Authorization Response message and is usually recorded on the Transaction Receipt as proof of Authorization. where an Issuer.ATM Quality Service Standards Authorization Request ATM Quality Service Standards—A set of international service levels established by Visa to measure Member performance as part of the international service quality program. Volume I—General Rules 343 . Attempt Response—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant. indicating that the Cardholder is not participating in 3-D Secure. such as 3-D Secure. its VisaNet Processor. Authorization—A process.

Branch—The office of a Member where Manual Cash Disbursements must be made and Cards may also be issued. Billing Currency—The currency in which an Issuer bills a Cardholder for Transactions. or the government-mandated rate in effect for the applicable Processing Date. Buy-a-Card Transaction—The purchase of a Visa Cash Card using a payment card or cash. See also Cardholder-Activated Transaction Type B and Cardholder-Activated Transaction Type C. Basic Currency Conversion Rate—A rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date. 344 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Balance Inquiry Service—An ATM service that allows a Cardholder to check his account balance through VisaNet. non-financial transaction. Card—A valid Visa Card. BASE II—The VisaNet system that provides deferred Clearing and Settlement services to Members. which rate may vary from the rate Visa itself receives. Visa Electron Card. or Proprietary Card bearing the Plus Symbol. Automated Fuel Dispenser—An Unattended Acceptance Terminal that dispenses only fuel. Clearing. or Settlement processing. C Car Rental Company—A Merchant whose primary business is the rental of passenger vehicles at either a corporate or franchise location. Volume I—General Rules . The Visa International Operating Regulations refers to the following types of Authorization Response: • Approval Response • Decline Response • Pickup Response • Referral Response Automated Dispensing Machine—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type C.Appendix D — Defined Terms Authorization Response Card Authorization Response—An Issuer’s reply to an Authorization Request. B Balance Inquiry—A Cardholder request for his account balance that is initiated at an ATM and processed as a separate. If the Billing Currency is the euro or one of its national currency units. either may be used for Chargeback or statementing purposes. or at locations of licensees bearing the name of the corporate entity. BIN—A 6-digit number assigned by Visa and used to identify a Member or VisaNet Processor for Authorization.

Cards issued at a Card Distribution Point must comply with all Visa security requirements for Card embossing. Volume I—General Rules 345 . The Card Recovery Bulletin may take one of the following forms: • National Card Recovery Bulletin • National Card Recovery File • Regional Card Recovery File Card Recovery Bulletin Listing—A single Account Number that an Issuer requests to be included in a specified Card Recovery Bulletin Region. encoding. Card Dispensing Machine—A device that dispenses Visa Cash Cards when the purchaser makes appropriate payment. printing. the following: • Travel agencies • Corporate entities Card Recovery Bulletin—A directory of blocked Account Numbers listed on the International Exception File.A. Card Recovery Bulletin Region—A geographical area comprising countries (or states in the jurisdiction of Visa U. but are not limited to. Examples include. Card Distribution Point—A location. storing. shipping. A Card Dispensing Machine may accept cash or payment cards as payment for Visa Cash Cards. intended for distribution to Merchants. and distribution. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. other than a Branch.S.Card-Absent Environment Card Reproduction Card-Absent Environment—An environment where a Transaction is completed under both of the following conditions: • Cardholder is not present • Card is not present Transactions in this environment include the following: • Electronic Commerce Transactions • Mail/Phone Order Transactions • Recurring Transactions • Telephone Service Transactions Transactions in this environment exclude Face-to-Face Transactions.) where a given set of Card Recovery Bulletin Listings is effective for a specified period. Card-Present Environment—An environment that comprises the conditions of either the Face-to-Face or Unattended Environments. Card Recovery Bulletin Service—A service where an Issuer notifies Acquirers of blocked Account Numbers. The service comprises distribution of both: • A printed Card Recovery Bulletin • The Regional Card Recovery File Card Reproduction—The reproduction of a Card. where a Visa or Visa Electron Card may be issued.

Cardholder-Activated Transaction Type B. See Cardholder-Activated Transaction Type A. Card Verification Value—A unique check value encoded on the Magnetic Stripe of a Card to validate Card information during the Authorization process. as specified in the VisaNet manuals. Cardholder-Activated Transaction—A Transaction that is initiated by a Cardholder at an Unattended Acceptance Terminal. personal computer. or other device that a Cardholder uses to initiate an Electronic Commerce Transaction. Volume I—General Rules . Cardholder—An individual who is issued and authorized to use a: • Card • Virtual Account Cardholder Access Device—A terminal. and Cardholder-Activated Transaction Type C. Card Verification Value 2—A unique check value generated using a secure cryptographic process. or local currency equivalent • Is not authorized • Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type A are: • Parking garage fee • Road toll • Motion picture theater admission • Magnetic-Stripe Telephone call 346 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. The Card Verification Value is calculated from the data encoded on the Magnetic Stripe using a secure cryptographic process.Appendix D — Defined Terms Card Verification Service Cardholder-Activated Transaction Type A Card Verification Service—A VisaNet service where Visa validates the Card Verification Value in an Authorization Request on behalf of an Issuer. Cardholder Authentication Verification Value—A unique value transmitted by an Issuer in response to an Authentication Request from a 3-D Secure Merchant. Cardholder-Activated Transaction Type A—A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: • Is less than US $40. Cardholder Inquiry Service—A service that assists a Cardholder in reaching its Issuer when calling the Visa International Service Center for account information. Cardholder Certificate—An electronic document that authenticates a Cardholder in a Secure Electronic Commerce Transaction. Cardholder-Activated Terminal—See Unattended Acceptance Terminal.

paid out to a Cardholder using a Card. in conjunction with.. or local currency equivalent • Is authorized • Has no Cardholder Verification performed Examples of a Cardholder-Activated Transaction Type B are: • Fuel purchase without a PIN • Prepaid Card purchase • Video rental Cardholder-Activated Transaction Type C—A Transaction that takes place at an Unattended Acceptance Terminal and has both of the following characteristics: • Is authorized • Has PIN Verification performed An example of a Cardholder-Activated Transaction Type C is a fuel purchase with a PIN.Cardholder-Activated Transaction Type B Cash Disbursement Transaction Receipt Cardholder-Activated Transaction Type B—A Transaction that takes place at an Unattended Acceptance Terminal and has all of the following characteristics: • Is limited to US $1001. and processed as. (See 80-Column Cash Disbursement Transaction Receipt (Exhibit 7A) and 51-Column Cash Disbursement Transaction Receipt—T&E (Exhibit 7B)." Cash Disbursement Transaction Receipt—A Transaction Receipt evidencing a Manual Cash Disbursement. including travelers cheques.S. Cash-Back—Cash obtained from a Visa or Visa Electron Merchant through use of a Visa or Visa Electron Card. 1 Effective 18 July 2008. "Payment Acceptance. or local currency equivalent • Effective 4 October 2008. Cardholder identification for Manual Cash Disbursements). a Retail Transaction. Cash Disbursement—Currency. Cardholder Verification—The process of validating a Cardholder’s identity through verification of the Cardholder’s signature or PIN and other methods as required in the Visa International Operating Regulations (e. for a Real-Time Clearing Transaction is US $500 or less.A. a variance to this requirement applies in the jurisdiction of the U. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Cash Disbursement Merchant—A Hotel or Cruise Line that has a Merchant Agreement to make Cash Disbursements to a Visa Cardholder. Cardholder Verification Method List—An Issuer-defined list contained within a Chip establishing the hierarchy of preferences for verifying a Cardholder’s identity. Region for Automated Fuel Dispenser Transactions. Volume I—General Rules 347 .g. Cash Disbursement Fee—A fee paid by an Issuer to an Acquirer for performing a Cash Disbursement. Cardholder Verification Method—Instructions encoded within a Chip that define how the authenticity of a Cardholder’s identity is to be verified. as specified in Chapter 5.

as applicable). and other related activities take place. or EMV and VIS-Compliant Plus applications. Center—A Member or VisaNet Processor facility where Authorization. Cheque—A travelers cheque that a Member issues and that bears the Visa-Owned Marks. transferring funds. Chargeback Reduction Service—A VisaNet service that screens Presentments and Chargebacks and returns certain invalid items to the Acquirer or Issuer. Chip—An electronic component designed to perform processing or memory functions. Middle East. Chargeback Advice—A VisaNet message sent in response to a Chargeback that does all of the following: • Notifies the Issuer that a Chargeback has passed certain validations and has been forwarded to the Acquirer • Notifies the Issuer of the Acquirer’s VisaNet Documentation Automation Service participation status • Notifies the Acquirer of the Issuer’s VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Chargeback Period—The number of calendar days from the Endorsement Date of a Transaction Receipt (or Processing Date. as appropriate. regulating money supply. and acting as fiscal agent for the government. Entities eligible to be Certification Authorities within the Visa Certification Authority hierarchy include: • Visa • Visa Regions • Visa Members Certified Manufacturer—See Approved Manufacturer. Clearing. Chargeback—A transaction that an Issuer returns to an Acquirer. Settlement. and limited to Visa and Visa Electron Smart Payment Applications. and Africa. Volume I—General Rules .Appendix D — Defined Terms CEMEA Chip-initiated Transaction CEMEA—Central and Eastern Europe. 348 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Certification Authority—An entity that issues and manages Digital Certificates for use with Visa products and services in accordance with Visa-specified requirements. Central Bank—A government agency responsible for the supervision and operation of banking activities for the national government. Chip-initiated Transaction—An EMV and VIS-Compliant Chip Card Transaction which is processed at a Chip-Reading Device using Full-Chip Data. Central Bank activities generally include maintaining reserve accounts required of depository institutions. Chip Card—A Card embedded with a Chip that communicates information to a Point-of-Transaction Terminal. during which time the Issuer may exercise a Chargeback right.

Representment. and certain other intellectual works. Copyright—A form of protection that the laws of various countries provide for original literary. Comet Design—A Mark consisting of a curved graphic element. or Adjustment in the format necessary to clear the Transaction. Reversal. Chargeback. or to process a Fee Collection Transaction. Copy Request Manager—A microcomputer-based workstation that Visa maintains so that Members can transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. and processing Transaction data from a Chip Card. Classic Wordmark—A Mark comprising the word “Classic” when used in connection with the Visa Program. a Settlement Bank. the Retrieval Request identifier. One of the Visa-Owned Marks. and engages in an exchange of services with that bank.Chip-Reading Device Correspondent Bank Chip-Reading Device—A Point-of-Transaction Terminal capable of reading. Collision/Loss Damage Waiver—A Visa Card feature that provides collision or loss damage insurance on Car Rental Transactions to Visa Cardholders. Correspondent Bank—A depository institution that holds an account with. Completion Message—Effective 4 October 2008. Clearing—All of the functions necessary to collect a Clearing Record from an Acquirer in the Transaction Currency and deliver it to the Issuer in the Billing Currency. Copy Request Identifier—A unique 12-digit identification number that VisaNet assigns to a Copy Request. or on behalf of. Copy Request—A request for a Transaction Receipt that is processed through the VisaNet Copy Request and Fulfillment Service. communicating. musical. when the requesting Member can certify that a financial loss has occurred or will occur for a specific amount. In the Single Message System. One of the Visa-Owned Marks. or to reverse this transaction. and no Chargeback right is available. Compliance—A process where Visa resolves disputes between Members arising from violations of the Visa International Operating Regulations. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Compliance Committee—A Visa committee that resolves certain disputes between Members that arise from violations of the Visa International Operating Regulations. a Clearing Record to clear a Real-Time Clearing Transaction. artistic. Common Core Definitions—A set of common data definitions and processes between the EMV Chip Card and the Issuer host interface. dramatic. Volume I—General Rules 349 . Clearing Record—A record of a Presentment.

which rate may vary from the rate Visa itself receives.6. as specified in Section 1. Custom Payment Service—A Visa payment service that accommodates specific payment environments with an identifier that remains with the Transaction throughout its life cycle. D Data Capture-Only Capability—Point-of-Transaction Capability where the Transaction Receipt data are electronically captured for Deposit purposes. Country Office—A secondary office location of a Visa Region. as specified in the Payment Card Industry Data Security Standard. embossed.E. Country of Domicile—The country in which a Member has its principal place of business. or encoding • An instrument that is printed with the authority of the Issuer and that is subsequently embossed or encoded without the authority of the Issuer • A Card that an Issuer has issued and that is altered or re-fabricated. except one on which the only alteration or re-fabrication comprises modification of the signature panel or Cardholder signature Counterfeit Transaction Receipt—A Transaction Receipt arising from the use of a Counterfeit Card.Appendix D — Defined Terms Counterfeit Card Decline Response Counterfeit Card—One of the following: • A device or instrument that is printed. Data Compromise Recovery—A Visa fraud recovery process where Visa allocates to affected Members the incremental full Magnetic Stripe counterfeit fraud losses that are associated with a data compromise event. Decline Response—An Authorization Response where the Transaction was declined. 350 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Currency Conversion Rate—A rate selected by Visa from the range of rates available in wholesale currency markets for the applicable Processing Date. located in a country within the same Visa Region. including overnight accommodations. plus or minus any adjustment determined by the Issuer. embossing. Volume I—General Rules . or the government-mandated rate in effect for the applicable Processing Date. Credit Transaction Receipt—A Transaction Receipt evidencing a Merchant’s refund or price adjustment to be credited to a Cardholder’s account. Data Protection Method—A Visa-approved method for the protection of Account Numbers and other Cardholder data. In each instance. Cryptogram—A value resulting from a combination of specific key data elements that are used to validate the source and integrity of data. Cruise Line—A Merchant that sells and provides recreational travel on water. or encoded so as to purport to be a Card. but the terminal does not have the capability to go Online. but that is not a Card because an Issuer did not authorize its printing.

Deferred Clearing Processing Domestic Transaction Receipt Deferred Clearing Processing—A 2-step process whereby Transactions are authorized. and settled in 2 separate messages through either the: • Single Message System • V.I. Domestic Transaction—A Transaction where the Issuer of the Card used is located in the Transaction Country. consisting of 3 triangles with an open space in the lower right-hand corner.I. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. arranged to form an outline of the symbol “+.P. Digital Certificate—A digitally signed credential used to authenticate the owner of the credential or to ensure the integrity and confidentiality of the message it is signing. Disbursing Member—A Member that pays out currency in a Cash Disbursement. Domestic Transaction Receipt—A Transaction Receipt evidencing a Domestic Transaction.P. resulting in a credit or debit to the Merchant’s or Internet Payment Service Provider’s Visa account. Deposit Date—The date on which an Acquirer receives a Transaction Receipt from a Merchant. Diamond Design—A Mark. System and BASE II Delayed Delivery Transaction—A single Transaction where a Cardholder completes 2 separate Transaction Receipts. Domestic Interchange—Interchange of a Domestic Transaction. cleared.” One of the Visa-Owned Marks. cleared. The first Transaction Receipt functions as a deposit (such as a down payment) for goods or services. System and BASE II Deferred Clearing Transaction—A Transaction that is authorized. and settled through either the: • Single Message System • V. Deposit—The submission of a Transaction Receipt by a Merchant or an Internet Payment Service Provider to an Acquirer. the second is to pay the balance due the Merchant. used as an element of the Plus Symbol. Deposit-Only Account Number—A Visa Account Number established by a Visa Card or Visa Electron Card Issuer. used exclusively to receive an Original Credit on behalf of one or more of its customers. Direct Arbitration—A process whereby Visa assigns financial liability for a Transaction when either the: • Chargeback Reduction Service rejects a Presentment because it cannot verify Authorization • Acquirer claims that the rejected Transaction was authorized Direct Compliance—A process where Visa primarily enforces the VisaNet Copy Request and Fulfillment Service rules for Issuers and Acquirers. Volume I—General Rules 351 . Domestic Authorization—The Authorization of a Domestic Transaction.

One of the Visa-Owned Marks. Electronic Commerce Transaction—A Transaction between a Merchant and Cardholder over the Internet and other networks using a Cardholder Access Device. "Fees. regardless of the Merchant’s local currency. Dynamic Currency Conversion—The conversion of the purchase price of goods or services from one currency to another. or as instructed by the Issuer • Authorization Response and Transaction Receipt data are captured electronically Electronic Cash Withdrawal—A financial Transaction used to fund a Load Transaction or the purchase of a Visa Cash Card at a Cardholder Dispensing Machine. 352 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Electronic Imprint—The reading and printing or capture of Card information at a Magnetic-Stripe Terminal or a Chip-Reading Device. Volume I—General Rules . Electronic Commerce Merchant—A Merchant that conducts the sale of goods or services electronically over the Internet and other networks. An Electronic Commerce Transaction is one of the following: • Non-Secure Transaction • Non-Authenticated Security Transaction • Secure Electronic Commerce Transaction Electronic Commerce Transaction Receipt—A Transaction Receipt provided to the Cardholder by an Electronic Commerce Merchant. Dynamic Data Authentication—A cryptographic value generated by a Card in an offline environment that uses Transaction-specific data elements and is verified by a Chip-Reading Device to protect against skimming. Electronic Commerce Merchant Rate—An Interregional Interchange Reimbursement Fee paid for an Electronic Commerce Transaction that is conducted by a 3-D Secure-capable Merchant.Appendix D — Defined Terms Dove Design Electronic Rate Dove Design—A Mark depicting a dove in flight that identifies the Visa Program or the Visa Travelers Cheque Program. Electronic Rate—An Interchange Reimbursement Fee charged when the Clearing requirements specified in Chapter 8. E Edit Package—The software that Visa supplies to VisaNet Processors to: • Validate Interchange data destined for BASE II • Process Interchange data sent from the VisaNet Processor to Visa • Process incoming Transactions received from Visa Electronic Capability—Point-of-Transaction Capability where all of the following are true: • Zero Floor Limit applies (or the terminal is capable of reading and acting upon the Service Code in the Magnetic Stripe or information provided in the Chip) • Authorization Response is obtained Online. That currency becomes the Transaction Currency." are met. as agreed to by the Cardholder and Merchant.

Emergency Cheque Refund—An Emergency Cash Disbursement or Cheque replacement that an Emergency Refund Location provides to a Visa Cheque purchaser at the direction of the Global Refund Service. Emergency Replacement Card—A temporary Visa Card that an Issuer or its agent (including Visa) provides to replace an Eligible Cardholder’s lost or stolen Visa Card. EMV—Technical specifications developed (jointly by Europay International.Electronic Transaction Receipt EMV PIN Transaction Electronic Transaction Receipt—A Transaction Receipt created electronically in a Card-Present Environment where the terminal generates the required data that are printed on the Transaction Receipt. The service provides verbal Authorization for such emergency travel Transactions. and be one of the following: • A Visa Gold/Premier Cardholder • A Visa Infinite Cardholder • A participating Visa Classic or Visa Business Cardholder • A non-participating Visa Classic or Visa Business Cardholder with Issuer approval Emergency Cash Disbursement—A Cash Disbursement by an Acquirer to an Eligible Cardholder or Visa Cheque purchaser who has reported his Card or Cheques lost or stolen. the Cardholder must be traveling away from home. EMV PIN Transaction—A Chip-initiated Transaction (excluding ATM Transactions) verified utilizing Online or Offline PIN Verification. and ensure global interoperability for the use of Chip technology in the payment industry. EMV PIN-Compliant—A Chip-Reading Device that complies with the PIN requirements of the Visa International Pin Entry Device Testing and Approval Program. Emergency Service Location—A Member location or the Visa International Service Center where an Eligible Cardholder can obtain an Emergency Replacement Card or an Emergency Cash Disbursement. Emergency Refund Location—The office of a Member where an Emergency Cheque Refund is disbursed. EMV-Compliant—A term used to describe a Card or terminal application that complies with the requirements specified in the EMV Integrated Circuit Card Specifications for Payment Systems. Eligible Cardholder—A Cardholder eligible to receive Emergency Card Replacement and Emergency Cash Services. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Emergency Payment Authorization Service—A service offered to Visa Infinite Cardholders who need to make Transactions prior to receiving an Emergency Replacement Card or Emergency Cash. and Visa International) to provide standards for processing debit and credit Transactions. have reported the loss or theft of his Card. MasterCard International. Volume I—General Rules 353 . To be eligible for these emergency services.

Exported Transaction Receipt—A Transaction Receipt that is deposited outside of the Transaction Country. F Face-to-Face Environment—An environment where a Transaction is completed under all of the following conditions: • Card or Proximity Payment Device is present • Cardholder is present • Individual representing the Merchant or Acquirer completes the Transaction Transactions in this environment include the following: • Retail Transactions • T&E Transactions • Manual Cash Disbursements • Small Ticket Transactions Transactions in this environment exclude the following: • Mail/Phone Order Transactions • Recurring Transactions • Unattended Acceptance Terminal Transactions Facsimile Access System—A facsimile-based process that enables low-volume participants to transmit and fulfill Copy Requests through the VisaNet Copy Request and Fulfillment Service. 354 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. encoded. and the Transaction is instead completed using an alternate means of data capture and transmission. The Exception File supports: • Stand-In Processing • Positive Cardholder Authorization Service • Production of the Card Recovery Bulletin Expired Card—A Card on which the embossed. the Settlement Date • If cleared under a Private Agreement. the date on which a Member processes outgoing Interchange For BASE II Transactions. Volume I—General Rules .Appendix D — Defined Terms Endorsement Date Fedwire Endorsement Date—One of the following dates on a Clearing Record: • If cleared through BASE II. the Edit Package run date on which a Member submits outgoing Interchange • If cleared through the Single Message System. where the device’s inability to read the Chip prevents the Transaction from being completed using the Chip Card data. that a Member accesses Online. the Endorsement Date is the date on which the Transaction was first entered into Interchange and mailed. Fallback Transaction—An EMV Chip Card Transaction initially attempted at a Chip-Reading Device. Fedwire—A telecommunications payment transfer service operated by the United States Federal Reserve System. or printed expiration date has passed. For Transactions with indecipherable or invalid Account Numbers not cleared through BASE II. the Endorsement Date is no later than the date on which the Member creates the BASE II Interchange File. Exception File—A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response.

Fleet Service—A Visa Commercial Card enhancement that enables a corporation to improve its vehicle fleet management process. in a Mail/Phone Order or Recurring Transaction. Full-Chip Data—Data that provides: • EMV minimum mandated requirements • Visa-specified information necessary to support Online cryptographic validation • Record of the Card and terminal interactions completed during a Transaction G Global Co-branded Card—A Card that: • Is issued by one or more Issuers that has a contractual relationship with a Global Co-branding Partner • Bears the Trade Name or Mark of the Global Co-branding Partner on the front of the Card • May offer a Cardholder tangible benefits for Card usage and loyalty (e.. other requirements adopted by the International Board. rebates. The Visa International Operating Regulations refers to 2 Floor Limit types: • Standard Floor Limit • Zero Floor Limit Foreign Currency—A currency other than local currency.Fee Collection Transaction Global Co-branding Partner Fee Collection Transaction—A transaction used to collect financial obligations of a Member arising out of the Visa International Operating Regulations. etc. or otherwise.g. discounts. Fraud Activity—A Transaction that an Issuer reports as fraudulent when either a: • Fraudulent User used a Card or its Account Number • Card was obtained through misrepresentation of identification or financial status Fraudulent User—An individual who is not the Cardholder or designee and who uses a Card (or. File Correction Service—A service where Visa reverses accepted Interchange files that contain duplications. airline miles.With one or more Issuers .) Global Co-branding Partner—A non-Member that: • Is not eligible for membership in Visa • Is a for-profit commercial entity or non-profit organization • Has a contractual relationship for the issuance of Co-branded Cards: . the Visa International By-Laws . Floor Limit—A currency amount that Visa has established for single Transactions at specific types of Merchant Outlets and Branches. Volume I—General Rules 355 . Fulfillment—A document that the Acquirer supplies in response to a Copy Request.In one or more Visa Regions and countries 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. above which Authorization is required. Fictitious Account Number—An Account Number that has never existed. an Account Number) to obtain goods or services without the Cardholder’s consent.

"Risk Management" or the specific risk compliance program Terms of Reference.. 356 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. A High-Risk Merchant may be subject to Chargebacks. Guest Folio—A Hotel’s or Cruise Line’s guest file. Hotel Reservation Service—A Visa Hotel service where a Cardholder may use a Visa Card to guarantee overnight accommodations. Group Member—A Member as defined under the Visa International By-Laws.Appendix D — Defined Terms Global Co-branding Partnership Hotel Reservation Service Global Co-branding Partnership—A contractual relationship between an Issuer and a Global Co-branding Partner. Section 2. High-Risk Telemarketing Merchant—A Merchant whose business includes telemarketing activity that presents financial or goodwill risk to Visa or the Visa-Owned Marks. "Merchant Data Standards" for detailed descriptions of direct marketing Merchants. Merchant Fraud or similar region-specific programs) that causes undue economic and goodwill damage to the Visa system.g. See Appendix B. Global Refund Service—A Visa service that assists Cheque purchasers whose Cheques are lost or stolen. Global Customer Assistance Services—Customer and emergency services provided to Cardholders and Cheque purchasers traveling away from home. High-Risk Electronic Commerce Merchant—An Electronic Commerce Merchant identified by the Global Merchant Chargeback Monitoring Program or other Visa risk management initiatives (e. H High-Risk Merchant—A Merchant Outlet that is identified when established parameters for risk and fraud activities have been exceeded. These include the: • Lost/Stolen Card Reporting Service • Emergency Card Replacement Service • Emergency Cash Service • Emergency Payment Authorization Service • Travelers Cheque Global Refund Service • Cardholder Inquiry Service • Visa TravelMoney customer service Global Merchant Chargeback Monitoring Program—A program that monitors International Transactions and Chargebacks to identify Merchants that cause undue economic and goodwill damage to the Visa system.21. Hotel—A hotel Merchant. The Visa International Operating Regulations refers to the following as High-Risk Telemarketing Merchants: • Direct marketing travel-related arrangement services • Inbound teleservices • Outbound telemarketing Visa may change the definition of a High-Risk Telemarketing Merchant to include additional Merchant categories. Volume I—General Rules . as specified in Chapter 2.

over a period of time agreed to between a Cardholder and a Merchant. J Imprint—Cardholder data transferred from a Card to a Transaction Receipt to complete a Transaction. the date on which the Member processes outgoing Interchange. movie rentals.. In-Transit Service Gambling Merchant—A Merchant that provides any form of gambling while in-transit and meets the requirements specified in Section 5. Interchange Authorization Limit—The amount over which a manual authorizer must obtain an Authorization from an Issuer on a proposed Transaction or group of Transactions initiated on the same day by the same Cardholder..D. The Visa International Operating Regulations refers to the following types of Interchange: • Domestic Interchange • International Interchange Interchange Advice—A debit or credit advice drawn on or sent to a Member in Settlement of Transaction Receipts that another Member enters into Interchange (outside of VisaNet). Volume I—General Rules 357 . Interchange File—An electronic file containing a Member’s Interchange data. Input Date—The Edit Package run date on which a Member submits outgoing Interchange. Integrated Circuit Card—See Chip Card.4. Integrated Circuit Chip—See Chip. an aircraft or cruise ship) that may be used for the purchase of goods.Imprint Interchange Reimbursement Fee I. or gambling on-board a passenger transport vehicle.g. Integrated Circuit Card Terminal—See Chip-Reading Device. In-Transit Service Merchant—A Merchant that provides in-transit services as specified in Section 4. In-Transit Terminal—A Cardholder-Activated Terminal located on a vehicle designed to transport passengers (e. Interchange Reimbursement Fee—A fee reimbursed by an Acquirer to an Issuer in the Clearing and Settlement of an Interchange Transaction.3. In-Transit Service Transaction—The purchase of goods. or. services.g. gambling).1. Interchange—The exchange of Clearing Records between Members. There are 2 kinds of imprints: • Electronic Imprint • Manual Imprint Installment Transaction—The single purchase of goods or services billed to an account in multiple segments. or gambling. In-Transit Service—A service provided on-board a passenger transport vehicle that may include the purchase of goods or services (e. for Domestic Transactions.C. services. catalog purchases. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.

a Member’s request for permission to file Interchange Reimbursement Fee Compliance against another Member. specified by a Member or by Visa. Intermediary Bank—A depository institution. Interchange Transaction—A Transaction where the Issuer and the Acquirer are different. International Record Carrier—A commercial organization that provides regulated or tariffed telecommunication services for the international transmission of data. a process where Visa resolves disputes between Members for a Member’s violation of the Visa International Operating Regulations or Regional Operating Regulations that causes an incorrect Interchange Reimbursement Fee rate to be applied to a large number of Transactions. Interlink Program—A program through which a participant provides Point-of-Transaction services to Cardholders and Merchants. International Automated Referral Service—A VisaNet service that enables a VisaNet Processor to obtain an immediate reply to a Referral Response. 358 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . International Organization for Standardization—The specialized international agency that establishes and publishes international technical standards. International Authorization—The Authorization of an International Transaction.Appendix D — Defined Terms Interchange Reimbursement Fee Compliance International Transaction Interchange Reimbursement Fee Compliance—Effective 1 July 2008. International Board—The Visa International Board of Directors. International Transaction—A Transaction where the Issuer of the Card used is not located in the Transaction Country. International Interchange—Interchange of an International Transaction. through which a Settlement funds transfer must be processed for credit to a Settlement account at another depository institution. Network Design Mark. or operates scheduled flights between 2 or more countries. or both • Its authorized agent that sells airline tickets on behalf of the Airline International Airline Transaction Receipt—A Transaction Receipt that an International Airline completes. and any other service Marks adopted by Visa for use with the Interlink Program. resulting in a financial loss to another Member. Interlink Program Marks—The Interlink Mark. as specified in Volume IV—Interlink Program Operating Regulations. Interchange Reimbursement Fee Compliance Screening—Effective 1 July 2008. International Exception File—A VisaNet file of Account Numbers for which the Issuer has predetermined an Authorization Response that is provided by Visa to Members. International Airline—Either: • An Airline that sells tickets directly in its own name in 2 or more countries.

Interregional Transaction—A Transaction where the Issuer of the Card used is not located in the Transaction Region. Internet—An electronic communications network that connects computer networks and organizational computer facilities around the world. System to protect the security of PINs. duties. IPSP (Internet Payment Service Provider)—See Internet Payment Service Provider. to the Issuer’s VisaNet Processor • Amount below the Issuer Limit.International Transaction Receipt Key Management Service International Transaction Receipt—A Transaction Receipt evidencing an International Transaction. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Issuer Limit—An Issuer-specified amount that determines how a Transaction will be authorized. or Proprietary Cards bearing the Plus Symbol. for Cards that do not identify the Issuer. Intraregional Transaction—A Transaction where the Issuer of the Card used is located in the Transaction Region. but not in the Transaction country. Interregional Transaction Receipt—A Transaction Receipt evidencing an Interregional Transaction.P. and whose name appears on the Card as the Issuer (or. Interregional Interchange—Interchange for an Interregional Transaction. the Member that enters into the contractual relationship with the Cardholder).I. Visa Electron Cards. store. and is conducted at a Magnetic-Stripe Terminal. Internet Payment Service Provider (IPSP)—An online entity that contracts with an Acquirer to provide payment services to a Sponsored Merchant. Volume I—General Rules 359 . and transmit Member keys associated with the security algorithm used in the V. Issuer Chip Rate—An Interregional Interchange Reimbursement Fee reimbursed to an Issuer for any Transaction that meets the Electronic Rate requirements and is completed with a Card issued by an Issuer that has converted 50% of a designated BIN(s) or Account Number range of a Visa Card Program or Visa Electron Card Program to Visa Smart Payment. Visa routes a Transaction as follows. Internet Payment Service Provider Agreement—A contract between an Internet Payment Service Provider and an Acquirer containing their respective rights. based on the Transaction amount: • Amount at or above the Issuer Limit. Issuer—A Member that issues Visa Cards. to Stand-In Processing using the Positive Cardholder Authorization Service K Key Management Service—A service that Visa provides to process. and obligations for participation in the Acquirer’s Visa or Visa Electron Program.

The term also includes liability for infringement of others’ intellectual property rights or any liability for Claims of third parties. including. Magnetic-Stripe Data—Data contained in the Magnetic Stripe and replicated in the Chip. Volume I—General Rules . Licensee—An entity licensed to participate in the Visa or Visa Electron Program that is neither a: • Member • Member or owner of a Group Member Limited-Amount Terminal—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type A. Magnetic-Stripe Image—The minimum Chip payment data replicating the Magnetic Stripe information required to process an EMV-Compliant Transaction. M Magnetic Stripe—The magnetic stripe or holographic magnetic stripe on a Card that contains the necessary information to complete a Transaction. Lead Region—A Region where a Global Co-branding Partnership is initiated. where applicable Load Device—An ATM or stand-alone device that a Cardholder uses to add or remove value from a stored value application on a Chip Card. contract or tort.Appendix D — Defined Terms Late Settlement Fee Magnetic-Stripe Image L Late Settlement Fee—The fee that Visa collects from a Member for failure to transfer the Settlement Amount at the Visa Settlement Bank on the date due. Section 1. in law or in equity. Listed Card—A Card whose Account Number is listed on the Exception File. any liability under any theory or form of action whatsoever. Liability—As specified in the Visa International Operating Regulations. Load Transaction Receipt—A Transaction Receipt generated at an ATM or Load Device as a result of a Cardholder adding monetary value to a Chip Card. Load Acquirer—A Member financial institution or its agent that operates Load Devices and support systems that allow consumers to: • Load value to a reloadable Visa Cash Card • Unload value from a reloadable Visa Cash Card. 360 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Logotype—A Wordmark depicted in stylized lettering. without limitation. Magnetic-Stripe Card—A Card bearing a Magnetic Stripe that contains the necessary information to complete a Transaction. Load Transaction—A means of adding monetary value to a Chip Card at an ATM or Load Device. including negligence. even if the responsible party has been notified of the possibility of such damages.12.

design. Authorization. symbol. Mail/Phone Order Transaction—A Transaction where a Visa Cardholder orders goods or services from a Merchant by telephone. 1 A variance applies in Visa U. "Card and Marks Requirements" or the Visa Product Brand Standards for a description of the Visa-Owned Marks. or other means of telecommunication. Manual Capability—Point-of-Transaction Capability where both of the following are true: • For above-Floor Limit Transactions. and neither the Card nor the Cardholder is present at the Merchant Outlet. Volume I—General Rules 361 ..1 Manual Imprint—An imprint of the embossed data on the front of the Card taken with a manual imprinter. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or any combination thereof.A.Magnetic-Stripe Telephone Mark Magnetic-Stripe Telephone—An Unattended Acceptance Terminal that may be capable of supporting Cardholder-Activated Transaction Type A. Cardholder-Activated Transaction Type B. Mail/Phone Order Merchant—A Merchant that completes a Mail/Phone Order Transaction. Mark—A word. a Card Recovery Bulletin is checked Manual Cash Disbursement—A Cash Disbursement obtained with a Visa Card or Visa Electron Card in a Face-to-Face Environment. an Authorization is obtained using voice • For below-Floor Limit Transactions. Transaction amount) that accepts a Visa Card as payment for a telephone call. that an entity adopts to identify its goods or services. or Cardholder-Activated Transaction Type C (as determined by Transaction elements. i. Manual Transaction Receipt—A Transaction Receipt created when an Account Number is transferred to the Transaction Receipt without the use of electronic means in a manual or semi-electronic environment. The Visa International Operating Regulations refers to the following categories of Mark: • ATM Mark • Design • Hologram • Logotype • Non-Visa-Owned Marks • Olympic Marks • Product Name • Program mark • Service mark • Symbol • Visa Brand Mark • Visa Brand Name • Visa-Owned Marks • Wordmark Refer to Chapter 10.S. PIN acceptance. Magnetic-Stripe Terminal—A terminal that reads the Magnetic Stripe on a Card. name. or other device. mail.e. for the AAA Travelers Cheque Program.

The Visa International Operating Regulations refers to the following types of Member: • Acquirer • Associate • ATM Acquirer • Disbursing Member • Group Member • Issuer • Merchant Bank • Participant • Plus Program Participant • Principal • Visa Acquirer • Visa Electron Acquirer • Visa Electron Issuer • Visa Issuer Member Identification Area—The area on the front of a Card that is not covered by the Marks. The Visa International Operating Regulations refers to the following types of Merchant: • Airline • Car Rental Company • Cash Disbursement Merchant • Cruise Line • Electronic Commerce Merchant • High-Risk Telemarketing Merchant • Hotel • International Airline • In-Transit Service Gambling Merchant • In-Transit Service Merchant • Mail/Phone Order Merchant • Prepaid Card Merchant • Quasi-Cash Merchant • Recurring Services Merchant • Retail Merchant • Single Merchant • T&E Merchant • Timeshare Merchant • Visa Electron Merchant • Visa Merchant • Wire Transfer Merchant Merchant Agreement—A contract between a Merchant and an Acquirer containing their respective rights.Appendix D — Defined Terms Member Merchant Agreement Member—An entity that is a member of Visa or an entity which has entered into a Services Agreement with Visa Canada. 362 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules . duties. Member Message Field—A text field in the VisaNet record of a Chargeback or Representment that contains pre-formatted messages. and obligations for participation in the Acquirer’s Visa or Visa Electron Program. Merchant—An entity that contracts with an Acquirer to originate Transactions and that displays a Mark that is a Visa-Owned Mark.

or line of business in which a Merchant is engaged. the country where all the following occur: . Section 2. Merchant Outlet—Either: • The physical premises of the Merchant at which a Transaction is completed • For an Electronic Commerce or Mail/Phone Order Merchant.The Merchant has a local address for correspondence and judicial process . "Merchant Data Standards". profession. Merchant Certificate—An electronic document used to authenticate a Merchant in an Electronic Commerce Transaction. prior to signing. for Domestic Interchange. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Merchant Mailing File—A file maintained at a VisaNet Interchange Center containing the names. and other pertinent information about Merchants designated to receive the Card Recovery Bulletin. but not funds transfer.The Merchant Outlet pays taxes relating to the sales activity Misembossed Card—A valid Card on which erroneous information is embossed. that a Merchant is not listed with the service Merchant Bank—A Member as defined under the Visa International By-Laws . National Card Recovery Bulletin—A special edition of the Card Recovery Bulletin that lists domestic Account Numbers in addition to the other applicable listings.The Merchant holds a valid business license for the Merchant Outlet .07.There is a Permanent Establishment through which Transactions are completed. In the absence of a Permanent Establishment. Volume I—General Rules 363 . Misencoded Card—A valid Card on which erroneous information is encoded. addresses. N National Bilateral Non-Settled Interchange Service—A VisaNet service that provides Clearing and Settlement reporting in local currency. Merchant Category Code—A code designating the principal trade. National Card Recovery File—A magnetic tape file (available to US Members) of Visa Account Numbers listed on the Exception File with a Pickup Response and either of the following: • Any Card Recovery Bulletin Region designation • “No Region” designation National Net Non-Settled Interchange Service—A VisaNet service that provides Domestic Interchange through VisaNet and includes reporting of the net Settlement position for each participating Member in local currency.Merchant Alert Service National Net Non-Settled Interchange Service Merchant Alert Service—A regional risk management service that requires a participating Acquirer to both: • Submit information about a Merchant it has terminated • Verify. Merchant Fraud Performance Program—A fraud management program used to identify Merchants with excessive fraud levels. . a Merchant that provides only digital goods must use the country where the principals of the company work. as specified in Appendix B.

and must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction Non-Visa-Owned Marks—The Marks used in conjunction with a program sponsored by Visa. represented by either of the following. Non-Settled Advice—A text message available to Members that specifies the count and amount of Clearing Records processed in Domestic Interchange. telex. O Offline Authorization—An Issuer-controlled process that allows a Chip-initiated Authorization Request to be processed in a below-Floor Limit environment without sending the request to the Issuer. does not participate in 3-D Secure: • Issuer BIN • Account Number Non-Registered Country—A country for which Visa has not given written permission for an Acquirer to accept International Airline Transactions. 364 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. sent. Notification—Written notice delivered by mail. requires Visa approval. resulting from a Cardholder’s alleged failure to cancel or use the reservation. Section 16. or hand. Nonfulfillment Message—A response to a Copy Request indicating that the Acquirer will not provide a copy through the VisaNet Copy Request and Fulfillment Service. Non-Participation Message—A message to a 3-D Secure Merchant indicating that the Issuer or Cardholder. Non-Authenticated Security Transaction—An Electronic Commerce Transaction that uses data encryption for security but is not authenticated using an Authentication Method. courier. No-Show Transaction—A Transaction that a Hotel participating in the Hotel Reservation Service or a Car Rental Company participating in the Specialized Vehicle Reservation Service completes. or transmitted by Visa to the Member or its agent. facsimile. Volume I—General Rules . but owned by a third party. National Operating Regulations—The operating regulations of a National Office. National Organization—An organization as defined under the Visa International By-Laws. Non-Standard Card—A Visa Card or Visa Electron Card that does not comply with the plastic specifications in the Visa International Card and Mark Specifications.Appendix D — Defined Terms National Office Offline Authorization National Office—A Visa office with jurisdiction over a single country. Notification is effective when posted. New Channel—An environment in which payment is initiated via a Cardholder Access Device or other device that does not use a standard Hypertext Markup Language (HTML) browser to process an Authentication Request. Non-Secure Transaction—An Electronic Commerce Transaction that has no data protection.01.

Online—A method of requesting an Authorization through a communications network other than voice to one of the following: • An Issuer • A VisaNet Processor • Stand-In Processing Online Card Authentication Cryptogram—A cryptographic validation of the legitimacy of the Card and Authorization Request information. Olympic Marks—The Marks of the Olympic games when used in conjunction with the Visa. and settled in a single online message. Online Gambling Merchant—An Electronic Commerce Merchant that provides any form of gambling services over the Internet or other networks. On-Us Transaction—A Transaction where the Issuer and the Acquirer are the same. Volume I—General Rules 365 . Visa Electron. cleared. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Operating Principles—Standards adopted by the Board of Directors of Visa to govern programs or services offered by Visa prior to the incorporation of those standards into the Visa International Operating Regulations. Clearing. Gambling services include. as specified in the Original Credits Member Requirements manual. but are not limited to the following: • Betting • Lotteries • Casino-style games • Funding an account established by the Merchant on behalf of the Cardholder • Purchase of value for proprietary payment mechanisms.Offline PIN Verification Original Credit Offline PIN Verification—A process used to verify the Cardholder’s identity by comparing the PIN entered at the Chip-Reading Device to the PIN value contained in the Chip. Gambling services include. Online Financial Transaction—A Transaction that is authorized. or Visa TravelMoney Program. such as electronic gaming chips Online Gambling Transaction—An Electronic Commerce Transaction representing the purchase of any form of gambling services over the Internet or other networks. such as electronic gaming chips Online PIN Verification—A process used to verify the Cardholder’s identity by sending an encrypted PIN value to the Issuer for validation in an Authorization Request. but are not limited to the following: • Betting • Lotteries • Casino-style games • Funding an account established by the Merchant on behalf of the Cardholder • Purchase of value for proprietary payment mechanisms. Online Financial Processing—A process that combines Authorization. and Settlement into a single Online Financial Transaction. Original Credit—A Transaction initiated by a Member either directly or on behalf of its Merchant that results in a credit to a Visa Account Number for a purpose other than refunding a Visa purchase.

PIN-Preferring Chip Card—An EMV and VIS-Compliant Chip Card containing a Visa or Visa Electron Smart Payment Application. calculated with an algorithm using portions of the Account Number and PIN. PIN Verification Field—A field encoded on the Magnetic Stripe of a Card comprising a PIN Verification Value. PIN Verification—A procedure used to verify Cardholder identity when a PIN is used in an Authorization Request.06. PIN—A personal identification alpha or numeric code that identifies a Cardholder in an Authorization Request originating at a terminal with Authorization-Only or Data Capture-Only Capability. Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa or Visa Electron Transaction. PIN Verification Value File—A VisaNet file of Account Numbers and PIN Verification Values maintained at a VisaNet Interchange Center at an Issuer’s option for use as part of the PIN Verification Service. and a Cardholder Verification Method list specifying a preference for a PIN-based Cardholder Verification Method (either offline or online). Section 2. and a one-digit key indicator. P Partial Authorization—An Authorization Response sent by an Issuer approving an amount less than the amount requested by a Merchant participating in the Partial Authorization service. Participant—A Member as defined under the Visa International By-Laws. PIN Verification Service—A service that Visa provides for the verification of Cardholder PINs transmitted with Authorization Requests. Permanent Establishment—A fixed place of business through which an Electronic Commerce or Mail/Phone Order Merchant conducts its business. Plus Logotype—The Plus Wordmark depicted in stylized lettering. Plus ATM—An ATM that displays the Plus Symbol and not the Visa Brand Mark. Plus Design—See Diamond Design. 366 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Volume I—General Rules .Appendix D — Defined Terms Originating Member Plus Logotype Originating Member—An Issuer or Acquirer that initiates an Original Credit as specified in the Original Credits Member Requirements manual. Payment Gateway—A system that provides electronic commerce services to Merchants for the Authorization and Clearing of Electronic Commerce Transactions. regardless of Website or server locations. PIN Verification Value—A 4-digit value used in PIN verification. Pickup Response—An Authorization Response where the Transaction was declined and confiscation of the Card was requested.

Inc. Plus Symbol—A Mark consisting of the Diamond Design combined with the Plus Logotype denoting ATM access only.—An entity that Visa U.Plus Symbol-Uncontained Plus System.Plus Symbol-Contained . The Visa International Operating Regulations refers to the following types of Point-of-Transaction Terminals: • ATM • Chip-Reading Device • Magnetic-Stripe Telephone • Magnetic-Stripe Terminal • Unattended Acceptance Terminal POS Entry Mode—A V. Positive Authorization Capacity Management Service—A VisaNet service designed to increase the volume of Transactions authorized by the Issuer. an ATM Acquirer.I. Magnetic-Stripe read or Chip read. or Unattended Acceptance Terminal to obtain an Authorization and process Transaction Receipt data. Plus Symbol. has sublicensed to administer the Plus Program in the United States and certain other countries. Point-of-Transaction—The physical location where a Merchant or Acquirer (in a Face-to-Face Environment) or an Unattended Acceptance Terminal (in an Unattended Environment) completes a Transaction Receipt.A.. Volume I—General Rules 367 . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.S. Inc. Plus Wordmark—A Mark consisting of the word “Plus” with the initial letter capitalized. manual key entry. in accordance with the affiliation agreements between that entity and Visa. i. Plus Logotype. or both. Plus Wordmark. Section 2. as specified in the Visa International By-Laws. Point-of-Transaction Capability—The capability of a Merchant. System field indicating the method used to obtain and transmit the Cardholder information necessary to complete a Transaction.09. One of the Visa-Owned Marks. including the Diamond Design. One of the Visa-Owned Marks. The Visa International Operating Regulations refers to these Point-of-Transaction Capability types: • Authorization-Only Capability • Data Capture-Only Capability • Electronic Capability • Manual Capability • Semi-Electronic Capability Point-of-Transaction Terminal—A device used at the Point-of-Transaction that has a corresponding Point-of-Transaction Capability. Acquirer.P. and Plus Symbol-Uncontained as specified in the Visa Product Brand Standards. Plus Program Participant—An entity participating in the Plus Program. The Plus Symbol: • Must be used as specified in the Visa Product Brand Standards • May be used as either the: .Plus Program Positive Authorization Capacity Management Service Plus Program—A program through which a Plus participant provides ATM services to Cardholders by acting as an Issuer.e. Plus Program Marks—The Marks used in connection with the Plus Program. Plus Symbol-Contained.

Cash Disbursements. Priority Check-out Transaction—A Transaction that a Hotel or Cruise Line participating in the Priority Check-out Service completes. that allows an Issuer to specify Transaction processing controls for Authorization Requests.. authorizes a Hotel or Cruise Line participating in the Priority Check-out Service to deposit a Transaction Receipt without the Cardholder’s signature for the total amount of his obligation. when bearing a Cardholder’s signature. Section 2. or account fees. either initially (a first Presentment) or after a Chargeback (a Representment). Prepaid Card—A card used to access funds in a Prepaid Account or a card where monetary value is stored on a Chip.Appendix D — Defined Terms Positive Cardholder Authorization Service Priority Check-out Transaction Positive Cardholder Authorization Service—A set of risk control services. by signing a completed Priority Check-out Agreement. Post-Issuance Application Load—A method that enables an Issuer to add an application or service to the contents of a Chip without reissuing a Card. Priority Check-out Service—A Visa service provided by Hotels or Cruise Lines that allows a Cardholder to authorize the use of his Card for payment of his total obligation to the Merchant. resulting from completion of a Priority Check-out Agreement. authorized. or transferred funds. with previously deposited. that is decreased by purchase Transactions. Primary Mark—A Visa-Owned Mark on a Card that identifies the primary Account Number when multiple Brand Marks (including both Visa-Owned and Non-Visa-Owned Marks) are contained on a Chip Card. These controls: • Vary according to Merchant type and Cardholder risk level • Determine the Transactions to forward to the Issuer • Determine the Authorization services Visa provides to the Issuer Post-Issuance Application Change—A method that enables an Issuer to modify or block an application already residing on a Chip. Volume I—General Rules . Priority Check-out Agreement—A written agreement that. 368 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.04. as specified in the VisaNet manuals. Presentment—A Clearing Record that an Acquirer presents to an Issuer through Interchange. Post-Issuance Updates—A method that enables an Issuer to update information stored in a Chip without reissuing the Card. with or without prior knowledge of the total amount. There are 2 types of Post-Issuance Updates: • Post-Issuance Application Change • Post-Issuance Application Load Prepaid Account—An account established by an Issuer. Principal—A Member as defined under the Visa International By-Laws.

as specified in Chapter 8. "Fees. Processing Date—The date (based on Greenwich Mean Time) on which a Member submits Interchange Data to. Equivalents to the Processing Date are: • In BASE II. a VisaNet Interchange Center. Q Qualified Chip Card—A Chip Card that is issued under a designated BIN(s) or Account Number range of a Visa Card Program or a Visa Electron Card Program and has met the Visa requirements for the Issuer Chip Rate. Quasi-Cash Merchant—A Merchant that completes a Quasi-Cash Transaction. pertaining to Authorization or Clearing and Settlement of Domestic Transactions. Public Keys—The non-secret portion of the cryptographic method used for verification during a Transaction. Volume I—General Rules 369 . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. mobile telephones. Visa Gold. mobile telephones." Quarterly Operating Certificate—A report that each Member sends to Visa each calendar quarter. the Central Processing Date • In the Single Message System.. and micro tags Proximity Payment Transaction—A Transaction conducted over a Visa-approved wireless interface. This includes payments made with contactless devices. and technical requirements • Provides the ability to conduct a Proximity Payment Transaction • Includes contactless devices. Proprietary Card—A Card that does not bear the Visa Brand Mark or Visa Brand Mark with the Electron Identifier but may bear a Plus Symbol. or the operating regulations of a Group Member. e. Proximity Payment—A payment performed in a Card-Present Environment over a Visa-approved wireless interface at the Point-of-Transaction. Private Keys—The secret portion of the cryptographic method used for verification during a Transaction. and micro tags. the Settlement Date Product Name—A name for goods or services offered by a Member to a Cardholder.g.Private Agreement Quasi-Cash Merchant Private Agreement—A bilateral agreement between Members. Product Replacement Center—A facility that issues Emergency Replacement Cards to an Eligible Cardholder at the request of a Visa International Service Center. issuance. detailing its Visa Card and Merchant Transaction volume. and the data is accepted by. Proximity Payment Device—A payment tool using a Visa approved wireless interface to access a Visa account that: • Has distinct branding.

g. Volume I—General Rules . Recipient Member—An Issuer that receives an Original Credit as specified in the Original Credits Member Requirements manual. an Automated Fuel Dispenser Transaction that is authorized and cleared through Real-Time Clearing. the Automated Fuel Dispenser Merchant must send the actual Transaction amount (Completion Message) to the Issuer within X of the preauthorization request. representing an agreement between a Cardholder and a Merchant to purchase goods or services provided over a period of time.Appendix D — Defined Terms Quasi-Cash Transaction Region of Domicile Quasi-Cash Transaction—A Transaction representing a Merchant’s or Member’s sale of items that are directly convertible to cash. Upon completion of the Transaction. 370 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. that is provided to a Virtual Account Holder. Receipt Date—The BASE II Edit Package run date (or. Recurring Services Merchant—A Merchant that provides services of an ongoing nature to a Visa Cardholder (e. Commonly used for the calculation of second Chargeback and Representment time limits by the Receiving Member. such as an Account Number. Recurring Transaction—Multiple Transactions processed at predetermined intervals not to exceed 1 year between Transactions. Reference Card—An item containing relevant account information. magazine subscription) and completes Recurring Transactions to bill the Cardholder for these services. Real-Time Clearing Transaction—Effective 4 October 2008. an optional program for Acquirers and Merchants which allows an Automated Fuel Dispenser Merchant to send an Authorization request (preauthorization) for an estimated Transaction amount (up to a maximum Transaction amount of US $500 or local currency equivalent) through the Single Message System. in the Single Message System. etc. the Settlement Date) on which a Member processes incoming Interchange. Referral Response—An Authorization Response where the Merchant or Acquirer is instructed to contact the Issuer for further instructions before completing the Transaction.. such as: • Gaming chips • Money orders • Deposits • Wire Transfers • Travelers cheques • Visa TravelMoney Cards • Foreign Currency R Real-Time Clearing—Effective 4 October 2008. Refund Claim Number—A number that a Global Refund Service provides to a Cheque purchaser to verify that he qualifies for a refund of lost or stolen Cheques.. club membership. Region of Domicile—The Visa Region where a Member has its principal place of business. Receiving Member—A Member receiving a Transaction through Interchange. expiration date.

A. System to countries that receive a National Card Recovery Bulletin. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.S. Merchants.I. a paper copy or facsimile. Reversal—A BASE II or Online Financial Transaction used to negate or cancel a transaction that has been sent through Interchange in error. Regional Operating Regulations—The operating regulations of a Visa Region. Volume I—General Rules 371 . or an electronic version thereof. which could include the original. U.A Member located in its Region .S.e.A. Representment—A Clearing Record that an Acquirer presents to an Issuer through Interchange after a Chargeback.. Region (Visa U. Regional Certification Authority—A Regional Office acting as a Certification Authority.There are 2 Regional Boards: • Visa Canada Board • Visa U. located as follows: • Asia-Pacific Region: Tokyo. Cardholders.S.A. Retrieval Request—An Issuer’s request for a Transaction Receipt. FL.A.509) Certificate Policy Regional Office—The head office of a Visa Region.S. or agents) at the request of a Member in its Region • Is indemnified by the requesting Member for the issuance of each Digital Certificate • Complies with all requirements of certificate use that apply to Certification Authorities.): Foster City CA.P. U. Representment Advice—A VisaNet message sent in response to a Representment that does all of the following: • Notifies the Acquirer that a Representment has passed certain validations and has been forwarded to the Issuer • Notifies the Acquirer of the Issuer’s VisaNet Documentation Automation Service participation status • Notifies the Issuer of the Acquirer’s VisaNet Documentation Automation Service participation status and whether documentation will be sent through the VisaNet Documentation Automation Service Retail Merchant—A Merchant that is not one of the following: • Mail/Phone Order Merchant • Recurring Services Merchant • T&E Merchant Retail Transaction—A Transaction at a Retail Merchant Outlet. Inc. A Regional Certification Authority: • Issues Digital Certificates only to: . as specified in the Visa International Public Key Infrastructure (X. Board Regional Card Recovery File —A regional electronic version of the Card Recovery Bulletin that is distributed via the V.Regional Board Reversal Regional Board—One of the Visa Regional Boards of Directors. Canada • CEMEA Region: London. Japan • Canada Region (Visa Canada Corporation): Toronto. England • Latin America and Caribbean Region: Miami.Non-members (i.A. • U.S. as specified in the Visa International By-Laws.

as a result of Clearing. or to Visa. restricted Card use). Secure Sockets Layer (SSL)—A protocol that uses Public Key encryption for the secure processing of Transactions over the Internet and other networks. or cash. Volume I—General Rules . expressed in a Member’s Settlement Currency. These amounts include Transaction and Fee Collection Transaction totals. is obtained Online • Transaction Receipt data are captured electronically Sending Member—A Member entering a Transaction into Interchange. Sample Card Design—A unique background design developed for use on the front of the following Cards: • Visa Classic • Visa Gold • Visa Infinite • Visa Business • Visa Corporate • Visa Purchasing Scrip—A 2-part paper receipt that is redeemable at a Merchant Outlet for goods. Domestic Transactions.g. Online Authorization). Cardholder Verification. Service Code—A valid sequence of digits recognized by VisaNet that is encoded in a Magnetic Stripe and replicated on the Magnetic-Stripe Image in a Chip that identifies the circumstances under which the Card is valid (e. Semi-Electronic Capability—Point-of-Transaction Capability where both of the following are true: • Authorization.Appendix D — Defined Terms Sales Draft Settlement Amount S Sales Draft—A paper record evidencing the purchase of goods or services by a Cardholder from a Merchant using a Visa Card. 372 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. when required. Settlement—The reporting of Settlement Amounts owed by one Member to another. including in accordance with the Visa International Operating Regulations. Settlement Amount—The daily net amount expressed in a Member’s Settlement Currency resulting from Clearing.g. which allows the entity to participate in the Visa program or use the Visa-Owned Marks. Services Agreement—A license or contract between Visa Canada and an entity that has a contract or license. Self-Service Terminal—See Unattended Acceptance Terminal and Cardholder-Activated Transaction Type B.. Secure Electronic Commerce Rate—An Interregional Interchange Reimbursement Fee paid for a Secure Electronic Commerce Transaction.. International Transactions. services. and defines requirements for processing a Transaction with the Card (e. Secure Electronic Commerce Transaction—An Electronic Commerce Transaction that has been authenticated using an Authentication Method. Chip-enabled.

A.. System that processes Online Financial and Deferred Clearing Transactions through a single VisaNet interface for purchases and ATM Transactions. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Interregional Airline. that does not constitute more than 5 percent of the Merchant’s total rental fleet. that is conducted in a Face-to-Face Environment. Sponsored Merchant—An electronic commerce merchant that contracts with an Internet Payment Service Provider to obtain payment services. presented by a Merchant with a qualified Merchant Category Code. mini-vans. that is both: • Located in the country where a Member’s Settlement Currency is the local currency • Authorized to execute Settlement of Interchange on behalf of the Member or the Member’s bank Settlement Currency—A currency that Visa uses to settle Interchange.. Standard Floor Limit—A Floor Limit that varies by Merchant type.I. or Electronic Rate. and linked to the Account Number. Specialized Vehicle Reservation Service—A service provided by Car Rental Companies in Visa U. Secure Electronic Commerce. selected sports models. as specified in Chapter 5. doing business under a common Trade Name or Mark. and is not one of the following: • Visa Commercial Card Transaction • Visa Infinite Card Transaction Stand-In Processing—The V. where a Cardholder may use a Visa Card to guarantee reservations for Specialized Vehicles. Electronic Commerce Merchant.S.P. address. as specified in the VisaNet manuals.g. "Maximum Authorized Floor Limits. "Payment Acceptance. and official identification number are not obtained. or local currency equivalent. Volume I—General Rules 373 .Settlement Bank Stand-In Processing Settlement Bank—A bank. as specified in Appendix C.P. luxury and vintage vehicles). retained." Standard Rate—An Interchange Reimbursement Fee charged for any Transaction that does not meet the requirements of the Chip. See Processing Date. four-wheel-drive vehicles. Single Message System—A component of the V. System component that provides Authorization services on behalf of an Issuer when the Positive Cardholder Authorization System is used or when the Issuer or its VisaNet Processor is unavailable. Small Ticket Transaction—An electronically-read authorized Transaction of US $25 or less. Settlement Date—The date on which Visa initiates the transfer of Settlement Amounts in the Settlement of Interchange.I. or group thereof. Simple Purchase Prepaid Card—A Card issued for a Prepaid Account where the Cardholder’s name. Single Merchant—An individual Merchant or Merchant Outlet." Specialized Vehicle—A unique class of rental vehicle not in a Car Rental Company’s main rental fleet (e. including a Correspondent or Intermediary Bank.

T&E Chargeback—The Chargeback of a T&E Transaction. T T&E—Travel and Entertainment. T&E Transaction—A Transaction at a T&E Merchant Outlet. A travel agency (excluding one that is primarily engaged in the sale of transportation or travel-related arrangement services by Mail/Phone Order) is a T&E Merchant to the extent that it acts as the agent of an Airline. Magnetic-Stripe Telephone Transactions.Appendix D — Defined Terms Stand-In Processing Account Terminal Risk Management Stand-In Processing Account—An Issuer-supplied valid Account Number (established and activated in the Issuer’s Authorization system) that is maintained at a Visa International Service Center. Suspect Activity—A Transaction completed the day of. Substitute Transaction Receipt—A paper form or record that is not a Sales Draft and that a Member or Merchant provides in response to a Retrieval Request. a Car Rental Company. including the following as applicable: • Transaction Receipt • Car rental agreement • Guest Folio (if created) • Card Imprint (if obtained) • Cardholder signature (if obtained) T&E Merchant—An Airline. Support Authorization Service—The operator assistance service that Visa provides when a Merchant’s Authorizing VisaNet Processor is temporarily unavailable due to system overload or failure. These Transactions include. Telephone Service Transaction—A Transaction in which a Cardholder uses a Visa Card to purchase a telephone call. T&E Document—A photocopy of all documents pertaining to a T&E Transaction originating from a car rental. Terminal Risk Management—A process performed by a Chip-Reading Device to protect a Member from fraud by: • Initiating Online Issuer Authorization for above-Floor Limit Transactions • Ensuring random Online processing for below-Floor Limit Transactions • Performing Transaction velocity checking 374 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or a Hotel. a Cruise Line. the Account Number was listed on the Exception File with a Pickup Response. This Account Number is embossed and encoded on an Emergency Replacement Card when the Issuer is not available to provide a new Account Number. Hotel. or Cruise Line. Status Check Authorization—An Authorization Request for 1 currency unit. Summary of Interchange Entries—Data required to accompany Domestic Interchange processed under a Private Agreement. or subsequent to the day that. when allowed. Car Rental Company. Hotel. Volume I—General Rules . but are not limited to. or Cruise Line whose primary function is to provide travel-related services.

holiday clubs. Transaction identifier. directly or indirectly. or encoding of a Visa Card or Visa Electron Card • Embedding. Trade Secret—Any formula. In some cases the same words or symbols may serve as a Trade Name and Mark simultaneously.” Timeshare Transaction—A Transaction resulting in the sale. pattern. or Merchant training • Performing Transaction-related or back office-related functions • ATM deployment or operational support • Point-of-Transaction deployment or operational support • Soliciting other entities to sell. Merchant Transaction solicitation. or other uses of condominiums. rental. rentals. Timeshare Merchant—A Merchant that manages the sales. See Acquirer Reference Number. or apartments known as timeshares. initializing. the transmission date and time. or transmitting Cardholder or Transaction data or Visa Account Numbers • Conducting Cardholder solicitation. activate. holiday homes. or load Prepaid Cards on behalf of an Issuer. and that provides an opportunity to obtain an advantage over competitors who do not know or use it. or customer service • Conducting Merchant solicitation. holiday homes. such as: • Storing. or personalizing of a Chip on a Visa Card Three-Domain Secure—See 3-D Secure. systems trace audit number. customer service. or compilation of information that is used in a business. Volume I—General Rules 375 . to a Member. sales. or apartments known as “timeshares. or display card. Three-Domain Secure Electronic Commerce Transaction Specification—See 3-D Secure Electronic Commerce Transaction Specification. printing. holiday clubs. Trade Name—A name used to identify a business and to distinguish its activities from those of other businesses. Personalizing includes either the: • Embossing. Trade Dress—The physical appearance of a label. Tracing Data—In a Single Message System Online message. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. package. retrieval reference number. or other uses of condominiums.Third Party Trade Secret Third Party—A non-Member that is not directly connected to VisaNet and provides payment-related services. device. processing. and acquiring institution ID. Card application processing services. and Prepaid Card sales or activation as a primary function of its business A Third Party does not include: • Co-branding partners • Card manufacturers • Card personalizers • Internet Payment Service Providers (IPSPs) Third-Party Personalizer—A Visa-certified third party that personalizes Cards for Members in accordance with Visa security standards and audit controls. distribute.

The Visa International Operating Regulations refers to the following types of Transactions: • Account Funding Transaction • Advance Deposit Transaction • Aggregated Transaction • ATM Cash Disbursement • Buy-a-Card Transaction • Cardholder-Activated Transaction Type A • Cardholder-Activated Transaction Type B • Cardholder-Activated Transaction Type C • Cash Disbursement • Chip-initiated Transaction • Deferred Clearing Transaction • Delayed Delivery Transaction • Domestic Transaction • Electronic Commerce Transaction • Emergency Cash Disbursement • Emergency Cheque Refund • EMV PIN Transaction • Fallback Transaction • Installment Transaction • In-Transit Service Transaction • International Transaction • Interregional Transaction • Intraregional Transaction • Load Transaction • Mail/Phone Order Transaction • Manual Cash Disbursement • Non-Authenticated Security Transaction • Non-Secure Transaction • No-Show Transaction • Online Financial Transaction • Online Gambling Transaction • Prepaid Card Transaction • Priority Check-out Transaction • Proximity Payment Transaction • Quasi-Cash Transaction • Recurring Transaction • Retail Transaction • Secure Electronic Commerce Transaction • Single Message System Transaction • T&E Transaction • Telephone Service Transaction • Wire Transfer Transaction Transaction Certificate—A Cryptogram generated by the Chip upon completion of an approved Transaction. Volume I—General Rules . 376 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.Appendix D — Defined Terms Transaction Transaction Certificate Transaction—The act between a Cardholder and a Merchant or an Acquirer that results in the generation of a Transaction Receipt.

Transaction Date—The date on which a Transaction between a Cardholder and a Merchant. Transaction Region—The Visa Region where a Merchant Outlet is located. For Transactions completed aboard an aircraft or a Cruise Line vessel. Visa uses this value to maintain an audit trail throughout the life cycle of the Transaction and all related transactions.Transaction Country Transaction Region Transaction Country—The Country where a Merchant Outlet is located. as specified in the Payment Card Industry Data Security Standard. Volume I—General Rules 377 . 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. and Chargebacks. regardless of the Cardholder’s location when a Transaction occurs. generated at the Point-of-Transaction. an Acquirer. The Visa International Operating Regulations refers to the following types of Transaction Receipts: • Aggregated Transaction Receipt • Cash Disbursement Transaction Receipt • Counterfeit Transaction Receipt • Credit Transaction Receipt • Domestic Transaction Receipt • Electronic Commerce Transaction Receipt • Electronic Transaction Receipt • Exported Transaction Receipt • Load Transaction Receipt • Guest Folio • International Airline Transaction Receipt • International Transaction Receipt • Interregional Transaction Receipt • Quasi-Cash Transaction Receipt • Sales Draft • Substitute Transaction Receipt • T&E Document • Transaction Record Transaction Receipt Number—The sequential number printed on formsets. Transaction Identifier—A unique value that Visa assigns to each Transaction and returns to the Acquirer in the Authorization Response. confirmations. or a Carrier occurs. Transaction Receipt—An electronic or paper record of a Transaction (or a copy). Transaction Record—A paper record issued by. the Transaction Region is where the Merchant deposits the Transaction Receipt. such as Reversals. For Transactions completed aboard an aircraft. a Point-of-Transaction Terminal. Adjustments. or in connection with. the Transaction Country is where the Merchant deposits the Transaction Receipt. Transaction Information—Information necessary for processing Transactions. Transaction Currency—The currency in which a Transaction is originally completed. regardless of the Cardholder’s location when a Transaction occurs.

or Cardholder-Activated Transaction Type C Unattended Environment—An environment where a Transaction is completed under all of the following conditions: • Card is present • Cardholder is present • Cardholder completes the Transaction directly at an Unattended Acceptance Terminal • Authorization. V Distribution Program Card—An enhancement to a Visa Business or Visa Purchasing Card product. 378 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Unattended Acceptance Terminal—A Cardholder-operated device that reads. targeted to retailers. Unrecognized Service Code—A Service Code that cannot be recognized by a Magnetic-Stripe Terminal or Chip-Reading Device. V V Distribution Program—A program through which a Member provides payment services to V Distribution Program Distributors and V Distribution Program Cardholders by acting as a V Distribution Program Issuer. Volume I—General Rules . and transmits Card information in an Unattended Environment. if required. Unload Transaction—A Transaction where monetary value is removed from a Reloadable Card and transferred to another account held by the same financial institution. or both. is obtained electronically Transactions in this environment include the following: • Retail Transactions at Unattended Acceptance Terminals • T&E Transactions at Unattended Acceptance Terminals • ATM Cash Disbursements • Buy-a-Card Transactions at Card Dispensing Machines • Load Transactions and Unload Transactions at Load Devices Transactions in this environment exclude Transactions completed in Face-to-Face and Card-Absent Environments. The Visa International Operating Regulations refers to the following types of Unattended Acceptance Terminals: • ATM • Automated Fuel Dispenser • Card Dispensing Machine • Load Device • Devices that perform Cardholder-Activated Transaction Type A. Acquirer. for payment of goods and services from a V Distribution Program Distributor. V Distribution Program Cardholder—A retailer to whom an Issuer has issued a V Distribution Program Card. captures. Cardholder-Activated Transaction Type B.Appendix D — Defined Terms Unable-to-Authenticate Response V Distribution Program Cardholder U Unable-to-Authenticate Response—A message from a 3-D Secure Issuer in response to an Authentication Request from a 3-D Secure Merchant indicating that the participating 3-D Secure Issuer is unable to authenticate the Cardholder for reasons other than those that result in an Authentication Denial.

established primarily for completing Electronic Commerce Transactions.P. System through a terminal or computer device for Authorization and other services. The Online processing component of VisaNet. Virtual Account Issuer—A Member that establishes a Virtual Account and enters into a contractual relationship with a Virtual Account Holder. excluding Visa Europe. V Distribution Program Issuer—A Member that participates in the V Distribution Program and whose name appears on a V Distribution Program Card as the Issuer. Visa Activity File—A file maintained at a VisaNet Interchange Center that lists the Account Numbers for which Stand-In Processing has generated Approval Responses during the preceding 4-calendar-day period. Transaction Research Service Transaction Detail Report—A V.P. System report that lists data elements for Authorizations. V. Volume I—General Rules 379 .P. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Vehicle-Specific Fleet Card—A Visa Commercial Card with Fleet Service enhancement that is assigned to a specific vehicle. Visa—Visa International Service Association and all of its subsidiaries and affiliates. Visa Acquirer—A Member that signs a Visa Merchant or disburses currency or loads funds to a Visa Cardholder in a Cash Disbursement or Load Transaction. Verified by Visa—A Visa-approved Authentication Method based on 3–D Secure. One of the Visa-Owned Marks. V.I. and directly or indirectly enters the resulting Transaction Receipt into Interchange. including Card Verification Value information.I.P. System—VisaNet Integrated Payment System.P.I. Verified by Visa Mark—A Mark used in conjunction with the Visa Authenticated Payment Program. Virtual Account Holder—An individual or commercial entity to whom a Virtual Account is issued or who is authorized to use a Virtual Account. V. Virtual Account—An account for which no Card is issued. VIS-Compliant—A Card application that complies with either: • the requirements specified in the Visa Integrated Circuit Card Specifications and has been approved by Visa Approval Services • the requirements specified in the EMV Common Payment Application Specifications and has been personalized to a Common Core Definition-compliant profile and approved by EMVCo.I.I. System User—A VisaNet Processor that connects to the V.V Distribution Program Distributor Visa Activity File V Distribution Program Distributor—A commercial entity that accepts the V Distribution Program Card as payment for goods and services. Validation Code—A unique value that Visa includes as part of the Custom Payment Service/ATM program in each Authorization Response to ensure that key Authorization fields are preserved in the Clearing Record.

and is issued as specified in Chapter 3. Visa Business Cardholder—An employee of a small business to whom an Issuer has issued a Visa Business Card. "Card and Marks Requirements" or the Visa Product Brand Standards." Chapter 10. "Card and Marks Requirements. • That denotes acceptance for both: .Cash Disbursement Visa Brand Mark with the Electron Identifier—A Visa-Owned Mark consisting of the Visa Brand Mark and the name “Electron”. Visa Authorisation. which must be used as specified in Chapter 10.Payment . Visa Card—A Card that bears either the Visa Brand Mark as specified in Chapter 10. Visa Brand Mark—A Visa-Owned Mark: • Used to represent the Visa organization and its product and service offerings that must be used as specified in Chapter 10.Appendix D — Defined Terms Visa ATM Visa Card Visa ATM—An ATM that displays the Visa Brand Mark and not the Plus Symbol. "Card and Marks Requirements" and the Visa Product Brand Standards. A Visa Card is always one of the following: • Visa Business Card • Visa Classic Card • Visa Corporate Card • Visa Gold Card • Visa Infinite Card • Visa Platinum card • Visa Premier Card • Visa Purchasing Card • Visa Signature Card 380 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. "Issuer Requirements & Information. European Customised Services—A scalable VisaNet system that delivers Online Authorization and financial processing services to Members.” Visa Business Card—A Visa Card targeted to the small business Market that is used to pay for employee business travel and general expenses. Visa Business Electron Card—A Card intended for the small business market used to pay for employee business travel and general expenses and complies with all of the following: • Is issued with the Visa Business Card core feature requirements • Meets the physical Card characteristics of a Visa Electron Card specified in the Visa Product Brand Standards • Contains the Service Code for Online Authorization Visa Canada—Visa Canada Corporation. Visa Brand Name—A Visa-Owned Mark comprising the name “Visa. "Card and Marks Requirements" and the Visa Product Brand Standards." and the Visa Product Brand Standards. services. Visa Blue Color—A unique blue color designated for use and reproduction of the Visa-Owned Marks and other printed materials. or cash from a Visa Merchant or an Acquirer. Volume I—General Rules . including sole proprietors and self-employed individuals. enabling a Visa Cardholder to obtain goods.

Chapter 10. "Issuer Requirements & Information". and is issued as specified in Chapter 3. Visa Cash Card—A Chip Card that holds monetary value and stores security keys." or the Visa Product Brand Standards. Visa Corporate Cardholder—An employee of a mid-to-large-size company to whom an Issuer has issued a Visa Corporate Card. European Customised Services." Chapter 10. "Card and Marks Requirements" or the Visa Product Brand Standards. Visa Classic Card—A general-purpose Visa Card that is issued as specified in Chapter 10. Merchant Acquirer. There are 3 types of Visa Cash Cards: • Disposable Card • Feature Reloadable Card • Reloadable Card Visa Cash Program—A program through which a financial institution provides Visa Cash Card services to Cardholders or Merchants by acting as a Load Acquirer. Card Issuer. and the word “Cash. Volume I—General Rules 381 . Visa Commercial Cards—A product family of Cards intended for business expense use that comprises the: • Visa Business Card • Visa Business Electron Card • Visa Corporate Card • Visa Purchasing Card Visa Corporate Card—A Visa Card targeted to mid-to-large size companies that is used to pay for employee business travel and entertainment expenses.Visa Card Program Visa Electron Card Visa Card Program—A program through which a Member provides product payment services to Cardholders using Cards that bear the Visa Brand Mark. or some combination thereof. Visa Electron Acquirer—A Member that both: • Signs a Visa Electron Merchant or disburses currency to a Cardholder using a Visa Electron Card in a Manual Cash Disbursement • Directly or indirectly enters the resulting Transaction Receipt into Interchange Visa Electron Card—A Card that bears the Visa Brand Mark with the Electron Identifier and is issued as specified in Chapter 3. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. Visa Cash Program Participant—A financial institution that is one of the following: • Load Acquirer • Merchant Acquirer • Card Issuer • Funds source Visa Cash Symbol—A Mark created by combining the Visa Brand Name. "Issuer Requirements & Information.” One of the Visa-Owned Marks. "Card and Marks Requirements" and the Visa Product Brand Standards. Comet Design. "Card and Marks Requirements. Visa Distributed Processing Solution (VDPS)—See Visa Authorisation. funds source.

382 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. or both. Visa Global ATM Network—The network through which an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer. Visa Electron Symbol—A Mark consisting of the Visa Logotype. or instructions for an Online Authorization Request from a Chip Visa Electron Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Electron Transaction and meets the minimum requirements for the Visa Electron Program. Visa Electron Transaction—A Transaction completed with a Visa Electron Card at an ATM or Visa Electron Merchant. Visa Electron Merchant—A Merchant that: • Displays the Visa Electron Symbol or Visa Brand Mark with the Electron Identifier • Has a Zero Floor Limit or has a terminal capable of reading and acting upon the Service Code in the Magnetic Stripe. Visa Electron Acquirer. an ATM Acquirer. Comet Design. or both." Chapter 10.” One of the Visa-Owned Marks. Visa Europe—Visa Europe Limited.) Visa Gold Color—A unique gold color designated for use and reproduction of the Visa-Owned Marks and other printed materials. Visa Electron Program—A program through which a Member provides payment services to Visa Electron Merchants and Visa Electron Cardholders by acting as a Visa Electron Issuer. an ATM Acquirer. Visa Electronic Certificate Service—A Visa service that issues Digital Certificates. or both. "Card and Marks Requirements. Volume I—General Rules . Visa Global ATM Program—A program where an ATM participant provides Cash Disbursement services to Cardholders by acting as an Issuer. Visa Electron Program Marks—The Marks used in connection with the Visa Electron Program. Visa Electron Issuer—A Member that issues Visa Electron Cards. Visa Electron Wordmark—A Mark consisting of the Visa Brand Name and the name “Electron. Visa Extended Access—Visa equipment and software that a Member uses to access Visa processing services.Appendix D — Defined Terms Visa Electron Card Program Visa Gold Color Visa Electron Card Program—A program through which a Member provides product payment services to Visa Electron Cardholders. and name “Electron.” One of the Visa-Owned Marks. Visa Gold Card—A premium Visa Card that both: • Offers core and optional services as specified in Volume I—General Rules • Is issued as specified in Chapter 3. "Issuer Requirements & Information." or the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations.

Visa Hotel and Cruise Line Services Visa Mini Card Visa Hotel and Cruise Line Services—Services that a Hotel or Cruise Line may provide to Cardholders. as specified in Volume I—General Rules. including: • Advance Deposit Service • Hotel Reservation Service • Priority Check-out Service • Cash Disbursement Visa Inc. where a Cardholder can obtain both: • Information and certain types of emergency assistance while traveling • Emergency Cash Disbursements and Emergency Replacement Cards Visa Internet Domain Name—A Visa-Owned Mark used to represent the Visa organization on the Internet or other networks. Visa Issuer—A Member that issues Visa Cards. Items appearing on this report are collected using the Fee Collection Transaction reason code 5010 (“Visa Integrated Billing Statement”). Visa Mini Card—A miniaturized version of a Visa Card or Visa Electron Card that must: • Provide the designated level of utility promised to the Cardholder • Contain the physical elements and data components required to complete a Transaction 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. See Instructions for Visa Interchange Directory Update Form. Volume I—General Rules 383 . Visa Merchant—A Merchant that displays the Visa Brand Mark and accepts all Visa Cards. Chapter 3. a Visa Card issued to commercial entities in the public and private sector for commercial purchases associated with business meetings and events.—A Delaware stock corporation. 7-day-a-week center that Visa maintains as part of the Global Customer Assistance Services program. and Visa Interlink Wordmark. Visa Infinite Card—A Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum. and the Visa Product Brand Standards. Visa Integrated Billing Statement—A monthly report provided by Visa that details charges assessed to Members. Visa Infinite Exclusive Privileges—A Merchant-partner program with exclusive offers for Visa Infinite Cardholders. Visa Interchange Directory Update Form—A form containing contact information on Members and VisaNet Processors that Visa compiles and sends to all Members and VisaNet Processors in the form of a directory. Visa Interlink Symbol. Visa Information Management—Optional services provided by Visa to Members and clients of Members to enhance reporting and data gathering. (Exhibit 4F). "Issuer Requirements & Information". Visa Meetings Card—Effective 15 April 2008. including the Comet Design. Visa International Service Center—A 24-hour-a-day. Visa Interlink Program Marks—The Marks used in connection with the Visa Interlink Program.

(United States of America) Region Visa Canada and Visa U. Middle East and Africa) Region • Latin America and Caribbean Region • U. Visa/Plus ATM—An ATM that: • Displays the Visa Brand Mark and the Plus Symbol • May also display the Visa Brand Mark with the Electron Identifier Visa/Plus International ATM Program—See Visa Global ATM Program. including but not limited to. Volume I—General Rules .A. "Card and Marks Requirements" or the Visa Product Brand Standards. Visa Region—A national or multinational geographic area under the jurisdiction of a Regional Office.A. "Issuer Requirements & Information" and the Visa Product Brand Standards. Visa Purchasing Card—A Visa Card issued to commercial entities (public and private) that is used for commercial purchases and is issued as specified in Chapter 3. are under the jurisdiction of a Regional Board. and Cheques. Visa Risk Manager—Effective 16 May 2008. Visa Payment Application—A software application contained within a Chip or payment data encoded on a Magnetic Stripe that defines the parameters for processing a Visa Transaction and meets the minimum requirements of the Visa Program. a suite of risk management products designed to help Issuers optimize loss prevention and maximize profitability through intelligent risk-management decisioning. as specified in the Visa International By-Laws. 384 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.) Visa Program—A program through which a Member provides payment services to Visa Cardholders or Merchants by acting as an Issuer. Visa Purchasing Cardholder—An employee of a public or private commercial entity to whom an Issuer has issued a Visa Purchasing Card. Visa-Owned Payment Products—Visa Cards.S.There are 5 Visa Regions: • Asia-Pacific Region • Canada Region • CEMEA (Central and Eastern Europe. Visa Premier Card—A premium Visa Card that both: • Offers core and optional services as specified in Volume I—General Rules • Is issued as specified in the Visa Product Brand Standards (Regional variations may be found in the applicable Regional Operating Regulations. Visa Program Marks—The Marks used in connection with the Visa Program.Appendix D — Defined Terms Visa-Owned Marks Visa Risk Manager Visa-Owned Marks—All Marks owned by Visa. or both. Visa Platinum—A Product Name for a Visa Card product that has attributes equal to or exceeding those of a Visa Gold Card. those specified in Chapter 10. Visa Payment Gateway Service—A Visa service that provides Authorization and Clearing of Secure Electronic Transaction Specification-compliant Transactions. Visa Electron Cards. an Acquirer.S.

European Customised Services. Authorization. VisaNet Authorization Message Format—A V. Visa Travelers Cheque Program—A program through which a Member issues Cheques. and Settlement services to Members. if a Visa-owned Mark appears on the card. and BASE II.I. Volume I—General Rules 385 .Visa Secure Electronic Commerce VisaNet Documentation Automation Service Visa Secure Electronic Commerce—A payment service that provides payment information security over the Internet and other networks for Cardholders using a Card and Cardholder Access Device to conduct an Electronic Commerce Transaction.P. including the V. System.A.—Visa U. or both. an Acquirer. System message format that uses the Visa version of the International Organization for Standardization bit map standard for bank card messages. VisaNet Copy Request and Fulfillment Service—An automated process for transmitting Copy Requests and Fulfillments and monitoring the integrity and quality of the service through either the: • Copy Request Manager • Facsimile Access System VisaNet Copy Request and Fulfillment Service Fees—Service-related fees that include. but are not limited to: • Transaction fees • Fulfillment incentive fees • Mediation Service fees • Monthly access fees VisaNet Documentation Automation Service—A Visa service that provides an automated process for transmitting Chargeback and Representment supporting documentation between participating Members. VisaNet—The systems and services. Visa Wordmark—See Visa Brand Name. Visa U.S.I. Visa TravelMoney Program—A program through which a Visa TravelMoney participant provides ATM Cash Disbursement or Point-of-Transaction (if a Visa-owned Mark appears on the card) services to Visa TravelMoney Cardholders by acting as an Issuer.P. Clearing. Visa Signature Card—A Product Name for a Visa Card that has attributes exceeding those of a Visa Gold Card and Visa Platinum.S. Visa TravelMoney Card—A card that may be purchased and used worldwide to obtain local currency at Visa/Plus ATM Acquirer locations or used at the Point-of-Transaction. Visa Settlement Bank—A bank where Visa maintains its Settlement accounts and performs funds transfer for Settlement. Inc. Visa Authorisation. Visa Smart Payment—EMV-Compliant and VIS-Compliant Chip-based applications that provide payment service options and controls to Issuers of Chip Cards bearing the Visa Brand Mark or the Visa Brand Mark with the Electron Identifier that are not available using Magnetic-Stripe technology. through which Visa delivers Online Financial Processing. 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations.A.

Clearing. Also referred to as the Web. The Visa International Operating Regulations also refer to a V. Settlement. Z Zero Floor Limit—A Floor Limit with a currency amount of zero (i. facsimile. Voice Authorization—An Approval Response obtained through interactive communication between an Issuer and an Acquirer. often including links to other locations where related information may be found. VisaNet Processor—A Member or non-Member that is directly connected to VisaNet and provides Authorization. as specified in the VisaNet Settlement Services (VSS) User’s Guide.. or payment-related processing services for Merchants or Members. VisaNet Settlement Service—A service that allows Members to consolidate the Settlement functions of the Single Message System and BASE II into one centralized function and benefit from flexible reporting options. or the International Automated Referral Service. or telex communications. through telephone. Y. Wire Transfer Merchant—A Merchant that sells money orders by electronic funds transfer. Volume I—General Rules .e. their VisaNet Processors. Authorization is required for all Transactions). Website—One or more Internet addresses at which an individual or organization provides information to others. Wire Transfer Transaction—A Transaction representing the sale of a check or money order for transfer to a payee (who may or may not be the Cardholder) by electronic funds transfer.P. System User as a type of VisaNet Processor. Volumes 1 and 2. X.Appendix D — Defined Terms VisaNet Interchange Center Zero Floor Limit VisaNet Interchange Center—A Visa Inc or a Visa Europe facility that operates the VisaNet data processing systems and support networks. Wordmark—A Mark consisting entirely of a word.I. 386 15 November 2008 **VISA PUBLIC** Visa International Operating Regulations. W Web—See World Wide Web. World Wide Web—A part of the Internet designed to allow easier navigation of the network through the use of graphical user interfaces and hypertext links between different addresses.

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