Agenda

1. Executive Summary

2. About us
3. Technology Vision

4. Our Understanding

5. Solution Approach
6. Case Studies
7. Q&A
8. Appendix
 Process Maturity
Cognizant today has incubated a progressive and adaptive Quality Culture that suits our Business Models…

Six Sigma Improvement

Cognizant today has incubated a progressive and adaptive Quality Culture that suits our Business
December 1998 Models…

Introduced Metrics program

ISO 9901

…And Tools that would be customized for every engagement for transparent tracking and reporting
 Outsourcing Spectrum
Strategic Transformational Create new and innovative
Outsourcing ways to realize business
Value strategies while refocusing
End-to-End Sourcing Transformational cost
Business
Multiple non-core processes
Processes Collaborative outsourced; value driving CEO-level
decision-making
Business Applications
Conventional Traditional outsourcing solution, one or
more non-core processes outsourced
Tactical Technology Infrastructure
independently; price typically driving
Value decision making
 Public authorities

Easy Account
system
Read In
Bureaus
VAN

Private companies
 STAGE 1 STAGE 2 STAGE 3
Analysis, Education, Relationship Development Bid Evaluation,
RFI and and Structuring Negotiation and
Sourcing Strategy Transition

(4 – 6 weeks) (8 – 10 weeks) (6 – 8 weeks)

JOINT ACTIVITIES JOINT ACTIVITIES JOINT ACTIVITIES

• Analysis of Costs and • Statements of • Distribute RFP
Processes Work
• Visits by BPO
• Education • Service Levels and providers
Volumetrics
• Sourcing Strategy • Reference site
• Financial Analysis visits
• RFI or RFP
• Develop Business • Negotiations
Case
• Governance and
• Pricing RM Build and
Implementation
• Governance and
RM Design • Transition
Planning
 Key Inputs
Internal Costs &
FTE Baselines
Internal

Future State – Current Service

Initial Design Levels &
Volumetrics

Future State
Service Delivery
External

BPO
ERP Best
Providers –
Practice Maps
RFI or RFP
Approach
EquaTerra
Knowledge & Tool
Sets