15/0/2010

1
A OkGANI I AO COMO bM S I S I E MA
O SISIEMA EMFkESAkIAL E
SEbS Sb8SISIEMAS
A ADMINISIkAO
15/0/2010 2
FECUFSCS
Pessoas
InIormaes e Conhecimento
Espao
Tempo
Dinheiro
Instalaes
FECUFSCS
Pessoas
InIormaes e Conhecimento
Espao
Tempo
Dinheiro
Instalaes
DEClSCES
Planejamento
Organizao
Coordenao
Execuo e direo
Controle
DEClSCES
Planejamento
Organizao
Coordenao
Execuo e direo
Controle
C8JEIlVCS
Resultados esperados
do Sistema
C8JEIlVCS
Resultados esperados
do Sistema
Crgcnizcce:
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GkANDES FbNES
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PLANEJAMENTO
Definio de
Objetivos e
Recursos
DREO
(Coordenao)
Realizao dos
Planos
CONTROLE
Verificao
dos Resultados
ORGANZAO
Disposio dos
Recursos
em uma Estrutura
Crgcnizccc
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CONHECMENTO
Relatos da Experincia
Prtica
Mtodos Cientficos de
Observao e Anlise
CONHECMENTO
Relatos da Experincia
Prtica
Mtodos Cientficos de
Observao e Anlise
PRTCA
Experincia Prtica de
Administradores e
Organizaes
TEORA
. Conhecimentos
Descritivos
. Conhecimentos
Prescritivos
DSSEMNAO
Educao Formal e
nformal
Contatos Pessoais
Livros - Artigos
Treinamento
DSSEMNAO
Educao Formal e
nformal
Contatos Pessoais
Livros - Artigos
Treinamento
FAkADIGMAS: VISO IkADICIONAL
W Fevc|ucc incu:Iric| - :uL:IiIuicc e pcIencic|izccc cc
IrcLc|hc humcnc pcr mcuinc:.
W C|c::e cpercric numerc:c, em ccnf|iIc ccm umc c|c::e
ce pcIrce: e gerenIe:.
W IrcLc|hcccr e:pecic|izccc - cpercccr ce mcuinc:
uc|ificccc cpenc: pcrc c rec|izccc ce umc Icrefc.
W Empregc e ccrreirc e:Icvei:.
W Grcnce: e:IruIurc: crgcnizccicnci:.
W Enfc:e nc eficincic.
W lnIere::e cc empre:c e cc ccicni:Ic.
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FAkADIGMAS DO NOVO MILNIO
W Fevc|ucc cigiIc| - :uL:IiIuicc e pcIencic|izccc cc:
funce: humcnc: ce ceci:cc, ccmunicccc e
infcrmccc pcr ccmpuIcccre:.
W IrcLc|hcccre: em :ervic: cc ccnhecimenIc e
prcfi::icnci: |iLerci: mci: numerc:c: ue c: cpercric:
c|c::icc:.
W Grupc: ce IrcLc|hcccre: cuIc-gericc: e pc|ivc|enIe:,
ccm ecucccc ce n|ve| :upericr.
W De:empregc, empregcLi|iccce, Ierceirizccc,
eccncmic infcrmc|, empreenceccri:mc.
W E:IruIurc: crgcnizccicnci: enxuIc:.
W Enfc:e nc ccmpeIiIiviccce.
W Iicc e re:pcn:cLi|iccce :ccic|, ciccccnic empre:cric|.
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ANIES E DEFOIS
Fevc|ucc lncu:Iric| Fevc|ucc DigiIc|
C|c::e Cpercric IrcLc|hcccre: cc CcnhecimenIc
IrcLc|hcccr E:pecic|izccc IrcLc|hcccre: Fc|ivc|enIe:
E:IcLi|iccce De:empregc, Ierceirizccc, Eccncmic lnfcrmc|
Grcnce: E:IruIurc: E:IruIurc: EnxuIc:
Enfc:e nc Eficincic Enfc:e nc CcmpeIiIiviccce
lnIere::e cc /cicni:Ic Iicc e Fe:pcn:cLi|iccce Sccic|
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DECISES QbE FIIEkAM HISIkIA
W1 - C Gcvernc Mi|iIcr cric c EM8F/EF
W173 - / SemenIe cc /grcnegccic
W175 - C ln|cic cc Frcc|ccc|
W177 - / FeIrcLrc: vci cc Mcr
W180 - / Erc cc Dinheirc E|eIrcnicc
W188 - / Ccn:IiIuicc Ncvc
W10 - C Fc|: :e cLre pcrc c Muncc
W14 - C F|cnc Fec| e c fim cc Hiperinf|ccc
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DECISES QbE FIIEkAM HISIkIA
W14 - / Ccn:Irucc ce umc Mcrcc G|cLc|
W18 - C Ncvc Jcgc cc: Ie|eccmuniccce:
W1 - EnIrcmc: nc Erc cc: Fu:ce:
W2000 - / Cncc Verce
W2000 - / 8CVESF/ ce rence c Gcverncnc
W2002 - Lu|c cerruLc c MiIc
W200 - Empre:c: cccc vez mci: G|cLci:
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DECISES QbE FIIEkAM HISIkIA
C ue cccc umc ce::c: Empre:c:
fizercm pcrc :e cceucrem cc:
Fcrccigmc: cc Ncvc Mi|nic
15/0/2010 11
AIIIbDES DAS EMFkESAS
WEmLrcer, /grcnegccic e Frcc|ccc| -
lnve:IimenIc em cincic e Iecnc|cgic , Fccc nc
negccic {criccc ce empre:c), e enfrenIcrcm c:
prcL|emc: pc||Iicc:.
WFeIrcLrc:, 8cncc: e Ccn:IiIuicc - Vi:cc
E:IrcIgicc {807 hcje exp|crccc mcr|Iimc, :cir
primeirc), preccupccc ccm c: enIrcve: cc
cre:cimenIc {ue gerc eccncmic infcrmc|,
ce:empregc).
WHcvcicnc: - ExpcrIcu {vicLi|izccc pe|c
|iLerccc cc impcrIcce: - ccmpeIiIiviccce) e
eccncmic civi|izccc.
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W Ie|eLrc:, Cervejcric:, NcIurc - /umenIc cc
prccuIiviccce {e:IruIurc ce ccmuniccce:), e:cc|c
e ccmpeIiIiviccce g|cLc|, e pc:Iurc :ccic| e
ecc|cgiccmenIe ccrreIc:.
W 8cve:pc, Gcvernc, Vc|e cc Fic Dcce -
Ircn:pcrncic, ciminuicc cc ri:cc-pc|: e empre:c:
cccc vez mci: g|cLci:.
AIIIbDES DAS EMFkESAS
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FAIOkES QbE FAIEM A DIFEkENA
W Frcfi::icnci: ccm Ecucccc e Fc|ivc|enIe::
W lnve:IimenIc em Fe:ui:c:
W Iecnc|cgic ce FcnIc:
W E:IruIurc: EnxuIc::
W /LerIurc cc: lmpcrIcce: X Cre:cimenIc cc
FrccuIiviccce:
W E:IcLi|iccce Eccncmicc:
W 8cc e:IruIurc ce Ie|eccmuniccce::
W E:cc|c e CcmpeIiIiviccce: G|cLci::
W Iicc e Fe:pcn:cLi|iccce Sccic|:
W Ircn:pcrncic:
W CreciLi|iccce {ri:cc pc|:)
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MICkO-ANLISE DAS OkGANIIAES
FkOCESSOS, ESIkAIGIA E
IECNOLOGIA
OkGANIIAES VIkIbAIS
DIFEkENCIAL COMFEIIIIVO
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/M8lENIE
SlSIEM/
EnIrccc: EnIrccc:
Sc|cc: Sc|cc:
MICkO-ANLISE DAS OkGANIIAES -
FkOXIMIDADE SISIMICA
15/0/2010 1
C8JEIlVCS
CCMFCNENIES
FFCCESSC
CCNIFCLE /NLlSE E
FL/NEJ/MENIC
DE SlSIEM/S
Vi:cc Si:Imicc Vi:cc Si:Imicc
MICkO-ANLISE DAS OkGANIIAES
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MICkO-ANLISE DAS OkGANIIAES -
FkOCESSOS OkGANIIACIONAIS
W E:IruIurcm c: cIiviccce: em umc crgcnizccc
W De|imiIcm re:pcn:cLi|iccce:
W Definem f|uxc e encccecmenIc infcrmccicnc|
W Em Iermc: ce :ervic: e:IruIurcm re|ccicncmenIc:
e cIiviccce: ce :upcrIe
W Im reui:iIc: infcrmccicnci: Lc:eccc: nc mcce|c
:i:Imicc {enIrccc, prcce::cmenIc, :c|cc) :encc
pc::|vei: ce rcIinizccc.
15/0/2010 18
MICkO-ANLISE DAS OkGANIIAES -
FkOCESSOS OkGANIIACIONAIS
"ucncc vcc crgcnizc pcr prcce::c: c
ccnhecimenIc mcnIicc, me:mc ue pe::cc:
:cicm, e cuIrc: enIrem.
l::c cccnIece pcrue vcc jc ce:enhcu c
funcicncmenIc cc empre:c, ccmpcrIi|hcncc c
ccnhecimenIc ccm Iccc: c: envc|vicc:.
15/0/2010 1
MICkO-ANLISE DAS OkGANIIAES -
FkOCESSOS OkGANIIACIONAIS
c fcrmc pe|c uc| umc empre:c cric, IrcLc|hc cu
Ircn:fcrmc in:umc: pcrc gercr Len: cu :ervic: ue
:ercc enIregue: c c|ienIe:.
preci:c ce:ccLrir:
C ue c c|ienIe uer:
Fcr ucnIc c c|ienIe uer:
"ucncc c c|ienIe uer.
15/0/2010 20
MICkO-ANLISE DAS OkGANIIAES -
FkOCESSOS OkGANIIACIONAIS
W Ncrmc|menIe cefinem-:e em ccn:cncncic ccm c
W e:IruIurc hiercruicc-crgcnizccicnc| cc empre:c.
W C|c::iccmenIe ccmpreencem prcce::c:
E:IrcIgicc:
IcIicc:
Cperccicnci:
W Scc gercccre:, em gerc|, ce :i:Iemc: ce
infcrmccc
15/0/2010 21
MICkO-ANLISE E ADEkNCIA FbNCIONAL
W McrkeIing
W Fincnc:
W Cpercce:
W Fecur:c: Humcnc:
W E:IrcIgic
W Fe|cce: ccm
Gcvernc .
15/0/2010 22
/cmini:Irccc
E:IrcIgicc
/cmini:Irccc cc
"uc|iccce IcIc|
Feengenhcric e
Fece:enhc ce Frcce::c:
Muccnc Crgcnizccicnc|
/Lcrccgem SiIuccicnc|
F
e
n
:
c
m
e
n
I
c

S
i
:
I

m
i
c
c
MICkO-ANLISE: FkOFOSIO EVOLbIIVA
15/0/2010 23
Ieor|os sobre
o Mot|voo
Ieor|os sobre
o Mot|voo
1. Teorias cIssicas
2. Teorias das necessidades
3. Frustrao
4. Teoria dos dois fatores
Ieor|os de
Contedo
Frocurom exp||cor
quo|s |otores
mot|vom os pessoos
Ieor|os de
Contedo
Frocurom exp||cor
quo|s |otores
mot|vom os pessoos
1. ModeIo do
comportamento
2. Teoria da
expectativa
3. Behaviorismo
4. Teoria da eqidade
Ieor|o de Frocesso
Frocurom exp||cor
como |unc|ono o
mot|voo
Ieor|o de Frocesso
Frocurom exp||cor
como |unc|ono o
mot|voo
Aspectos Mot|voc|ono|s
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Necess|dodes
Secundr|os
Necess|dodes
Fr|mr|os
W Nece::iccce: :ccici:
W McIerici:
W F:icc|cgicc:
W lnIere::e: prcfi::icnci:
W Nece::iccce: :ccici:
W McIerici:
W F:icc|cgicc:
W lnIere::e: prcfi::icnci:
W /|imenIccc
W Feprccucc
W /Lrigc
W Segurcnc
W /|imenIccc
W Feprccucc
W /Lrigc
W Segurcnc
Ccmun: c
Iccc: c:
pe::cc:
Ccmun: c
Iccc: c:
pe::cc:
lnf|uenciccc: pe|c
:ccieccce,
per:cnc|iccce e
ciferenc:
incivicuci:
lnf|uenciccc: pe|c
:ccieccce,
per:cnc|iccce e
ciferenc:
incivicuci:
E:cc|c ce Nece::iccce: E:cc|c ce Nece::iccce:
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Fircmice
ce Mc:|cw
Fircmice
ce Mc:|cw
15/0/2010 2
Nece::iccce: ce
/uIc-rec|izccc
Nece::iccce:
ce E:Iimc
Nece::iccce:
Sccici:
Nece::iccce:
ce Segurcnc
Nece::iccce:
8c:icc:
/mLienIe ce IrcLc|hc
FcIcre: Higinicc:
FcIcre: mcIivccicnci::
CcnIecc cc IrcLc|hc
McIivccc Crgcnizccicnc|
E|ip:e ce HerzLerg
McIivccc Crgcnizccicnc|
E|ip:e ce HerzLerg
15/0/2010 27
HerzLerg
F/ICFES MCIlV/ClCN/lS
IrcLc|hc em :i
De:cfic
Fe:pcn:cLi|iccce
F/ICFES HlGlENlCCS
Grupc ce IrcLc|hc
Ccrreirc
Empregc e :c|cric
/mLienIe f|:icc ce
IrcLc|hc
15/0/2010 28
Mc:|cw
/UIC-FE/LlZ//C
ESIlM/
SCCl/lS
SEGUF/N/
NECESSlD/DES 8SlC/S
FAIOkES MOIIVADOkES
W C ue c: pe::cc: e:percm cc: crgcnizcce:
W Enumere e exp|iue c: c:pecIc: mcIivcccre: ce
mcicr ce:Icue nc cencric cIuc|
15/0/2010 2
/cmini:Irccc
VirIuc|
W /: empre:c: ncc cepencem cc
prcximiccce cu cc pre:enc f|:icc ce
pe::cc: pcrc funcicncr.
W /: crgcnizcce: pccem :er
ccmini:Irccc: ccmc umc rece ce
re|ccicncmenIc:, incepencenIe: cc
pre:enc cu prcximiccce {ccnficnc
e|emenIc funccmenIc|).
W / Iecnc|cgic cc infcrmccc c Lc:e
cc: :i:Iemc: ce ccmini:Irccc.
OkGANIIAO VIkIbAL
15/0/2010 30
OkGANIIAO VIkIbAL
W umc crgcnizccc Iipc rede {cu rece ce
empre:c:) g|obo| {inIegrccc g|cLc|menIe),
d|nom|comente recon||gurve|, pcrIi|hcncc
recur:c: e/cu infcrmcce:, hcLi|iIcce:,
ccmpeIncic: e::encici:, mercccc: e cuIrc:
recur:c: e prcce::c:, ccnfigurccc, inIegrccc ccmc
umc c|icnc" Iempcrcric pcrc exp|crcr c:
jcne|c:" ce cpcrIuniccce ce mercccc, em
muccnc rcpicc, cpre:enIcncc c: ccrccIer|:Iicc:
principci: ce cgi|iccce, virIuc|iccce,
ci:IriLuIiviccce e inIegrcLi|iccce.
15/0/2010 31
CAkACIEkSIICAS DA OkGANIIAO
VIkIbAL
W IrcLc|hcccr cc CcnhecimenIc
W Vi:cc e enIu:ic:mc
W EmpcwermenI
W McIivccc pcr ce:cfic:
W FeccnhecimenIc e reccmpen:c pcr re:u|Iccc:
W E:pecic|i:Ic
15/0/2010 32
CAkACIEkSIICAS DA OkGANIIAO
VIkIbAL
W Ie|eIrcLc|hc
W Di:per:cc gecgrcficc
W /|Ierccc cc nccc cc e:pcc cc crgcnizccc
W F|exiLi|iccce cc: ccnIrc|e:
W Ie|ecccperccc
15/0/2010 33
CAkACIEkSIICAS DA OkGANIIAO
VIkIbAL
W Cu|Iurc ce cccperccc e IrcLc|hc em euipe
W Ccnficnc
W CcmprcmeIimenIc
W Di:IriLuicc ce re:pcn:cLi|iccce:
W Cc|cLcrccc em rece, Lc:eccc nc: ccmpeIncic:
15/0/2010 34
CAkACIEkSIICAS DA OkGANIIAO
VIkIbAL
W Gerncic
W Licercr muccnc:
W Generc|i:Ic
W Fcci|iIcr c IrcLc|hc em euipe
W FcmenIcr c cIuc|izccc cc: ccmpeIncic: cc empre:c
W FeriIc em ccmunicccc
W E|imincr Lcrreirc: e pcrece:
15/0/2010 35
CAkACIEkSIICAS DA OkGANIIAO
VIkIbAL
W Iecnc|cgic cc infcrmccc e cc ccmunicccc
W FcmpimenIc cc: Lcrreirc: f|:icc:
W SupcrIe ce prcce::c:
W lnIerccc ccm c ccn:umiccr
W Irccc e|eIrcnicc ce cccc:
W CcnIrc|e em Iempc rec|
W Ccmrcic E|eIrcnicc
15/0/2010 3
OkGANIIAO VIkIbAL
W "uci: c: principci: vcnIcgen: e ce:vcnIcgen:
ce::e Iipc ce crgcnizccc
15/0/2010 37