12 September 2011 20:20:26 Read InstallationOptions - failed: : Error: 183 : Ca nnot create a file when that file already

exists. 12 September 2011 20:20:26 Read OnDemandScanOptions - failed: : Error: 183 : Ca nnot create a file when that file already exists. 12 September 2011 20:20:26 Read ScheduledScanOptions - failed: : Error: 183 : C annot create a file when that file already exists. 12 September 2011 20:20:26 Read EmailAlertingOptions - failed: : Error: 183 : C annot create a file when that file already exists. 12 September 2011 20:20:26 Read PasswordProtectionOptions - failed: : Error: 18 3 : Cannot create a file when that file already exists. 12 September 2011 20:20:26 Read ResidentProtectionOptions - failed: : Error: 6 : The handle is invalid. 12 September 2011 20:20:26 Read AutodownloadOptions - failed: : Error: 6 : The handle is invalid. 12 September 2011 20:20:26 Upgrade: pID = 0 12 September 2011 20:20:26 Upgrade: 12 September 2011 20:20:26 Upgrade: Gen. 0 12 September 2011 20:20:26 Upgrade: result = TRUE 12 September 2011 20:20:26 12 September 2011 20:20:26 Upgrade: pID = 0 12 September 2011 20:20:26 Upgrade: 12 September 2011 20:20:26 Upgrade: Gen. 0 12 September 2011 20:20:26 Upgrade: result = TRUE 12 September 2011 20:20:26 Deleting obsolete files from previous version 12 September 2011 20:20:26 Free space: - success: 12 September 2011 20:20:26 Copying Files: 12 September 2011 20:20:26 Source Path: C:\Users\JAGDPA~1\AppData\Local\Temp\pft CEE7~tmp\av\ 12 September 2011 20:20:26 Destination Path: C:\Program Files\CA\CA Internet Sec urity Suite\CA Anti-Virus 12 September 2011 20:20:26 Destination Driver Path: C:\Program Files\CA\CA Inter net Security Suite\CA Anti-Virus\system 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\arclib.dll to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vi rus\arclib.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caav.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Viru s\caav.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavcmdscan.exe to: C:\Program Files\CA\CA Internet Security Suite\CA An ti-Virus\caavcmdscan.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavguiscan.exe to: C:\Program Files\CA\CA Internet Security Suite\CA An ti-Virus\caavguiscan.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavscan.dll to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\caavscan.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\cavrep.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vi rus\cavrep.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\cavrid.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vi rus\cavrid.exe - success:

12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\driverif.dll to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\driverif.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\isafe.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vir us\isafe.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\isafinst.exe to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\isafinst.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\isafserv.dll to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\isafserv.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\unvet32.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-V irus\unvet32.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\vdmdbg.dll to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vi rus\vdmdbg.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\vetmsg.exe to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Vi rus\vetmsg.exe - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\vetntmsg.dll to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\vetntmsg.dll - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\vet.dat to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus \vet.dat - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\362439.html to: C:\Program Files\CA\CA Internet Security Suite\CA A nti-Virus\help\362439.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\573.png to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\help\573.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\574.png to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\help\574.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\636.gif to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\help\636.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\advanced_options.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\advanced_options.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\block.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\block.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_anti_virus_status.html to: C:\Program Files\CA\CA Internet Sec urity Suite\CA Anti-Virus\help\caav_anti_virus_status.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_CA_Anti_Virus.html to: C:\Program Files\CA\CA Internet Securit y Suite\CA Anti-Virus\help\caav_CA_Anti_Virus.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_check_version_information.html to: C:\Program Files\CA\CA Inte rnet Security Suite\CA Anti-Virus\help\caav_check_version_information.html - suc cess: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_configure_proxy_settings.html to: C:\Program Files\CA\CA Inter net Security Suite\CA Anti-Virus\help\caav_configure_proxy_settings.html - succe ss: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7

~tmp\av\help\caav_contact_technical_support.html to: C:\Program Files\CA\CA Inte rnet Security Suite\CA Anti-Virus\help\caav_contact_technical_support.html - suc cess: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_custom_scan.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_custom_scan.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_delete.html to: C:\Program Files\CA\CA Internet Security Suite \CA Anti-Virus\help\caav_delete.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_disable_automatic_updates.html to: C:\Program Files\CA\CA Inte rnet Security Suite\CA Anti-Virus\help\caav_disable_automatic_updates.html - suc cess: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_disable_the_scheduled_scan.html to: C:\Program Files\CA\CA Int ernet Security Suite\CA Anti-Virus\help\caav_disable_the_scheduled_scan.html - s uccess: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_download_updates.html to: C:\Program Files\CA\CA Internet Secu rity Suite\CA Anti-Virus\help\caav_download_updates.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_edit_the_on_demand_scan_exclusion_list.html to: C:\Program Fil es\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_edit_the_on_demand_scan _exclusion_list.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_edit_the_real_time_scan_sxclusion_list.html to: C:\Program Fil es\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_edit_the_real_time_scan _sxclusion_list.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_automatic_quarantine_for_the_on_demand_scann er.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\ca av_enable_or_disable_automatic_quarantine_for_the_on_demand_scanner.html - succe ss: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_automatic_quarantine_for_the_real_time_email _scanner.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\h elp\caav_enable_or_disable_automatic_quarantine_for_the_real_time_email_scanner. html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_automatic_quarantine_for_the_real_time_scann er.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\ca av_enable_or_disable_automatic_quarantine_for_the_real_time_scanner.html - succe ss: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_cleaning_for_on_demand_scanner.html to: C:\P rogram Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_or_dis able_cleaning_for_on_demand_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_cleaning_for_real_time_email_scanner.html to : C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_ or_disable_cleaning_for_real_time_email_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_cleaning_for_real_time_scanner.html to: C:\P rogram Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_or_dis able_cleaning_for_real_time_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_heuristic_scan_for_on_demand_scanner.html to : C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_ or_disable_heuristic_scan_for_on_demand_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7

~tmp\av\help\caav_enable_or_disable_heuristic_scan_for_real_time_scanner.html to : C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_ or_disable_heuristic_scan_for_real_time_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_scanning_of_network_files.html to: C:\Progra m Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_or_disable_ scanning_of_network_files.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_the_real_time_email_scanner.html to: C:\Prog ram Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_or_disabl e_the_real_time_email_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_enable_or_disable_the_real_time_scanner.html to: C:\Program Fi les\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_enable_or_disable_the_ real_time_scanner.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_exclude_files_and_folders_from_real_time_scanning.html to: C:\ Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_exclude_file s_and_folders_from_real_time_scanning.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_exclude_files_and_folders_from_the_on_demand_scan.html to: C:\ Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_exclude_file s_and_folders_from_the_on_demand_scan.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_heuristic_scanning.html to: C:\Program Files\CA\CA Internet Se curity Suite\CA Anti-Virus\help\caav_heuristic_scanning.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_info.html to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\help\caav_info.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_launch_individual_ca_security_products.html to: C:\Program Fil es\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_launch_individual_ca_se curity_products.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_launch_the_ca_security_center.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_launch_the_ca_security_center.ht ml - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_on_demand_scanning.html to: C:\Program Files\CA\CA Internet Se curity Suite\CA Anti-Virus\help\caav_on_demand_scanning.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_quarantine_html.html to: C:\Program Files\CA\CA Internet Secur ity Suite\CA Anti-Virus\help\caav_quarantine_html.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_real-time_scanning.html to: C:\Program Files\CA\CA Internet Se curity Suite\CA Anti-Virus\help\caav_real-time_scanning.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_register_product.html to: C:\Program Files\CA\CA Internet Secu rity Suite\CA Anti-Virus\help\caav_register_product.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_remove_items_from_the_on_demand_scan_exclusion_list.html to: C :\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_remove_ite ms_from_the_on_demand_scan_exclusion_list.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_remove_items_from_the_real_time_scan_exclusion_list.html to: C :\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_remove_ite ms_from_the_real_time_scan_exclusion_list.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_reset_scan_settings_defaults.html to: C:\Program Files\CA\CA I nternet Security Suite\CA Anti-Virus\help\caav_reset_scan_settings_defaults.html

- success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_restore.html to: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\help\caav_restore.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_run_a_scheduled_scan.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_run_a_scheduled_scan.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_scan_computer.html to: C:\Program Files\CA\CA Internet Securit y Suite\CA Anti-Virus\help\caav_scan_computer.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_scan_my_computer_for_viruses.html to: C:\Program Files\CA\CA I nternet Security Suite\CA Anti-Virus\help\caav_scan_my_computer_for_viruses.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_schedule_updates.html to: C:\Program Files\CA\CA Internet Secu rity Suite\CA Anti-Virus\help\caav_schedule_updates.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_secure_now.html to: C:\Program Files\CA\CA Internet Security S uite\CA Anti-Virus\help\caav_secure_now.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_select_files_or_folders_to_scan.html to: C:\Program Files\CA\C A Internet Security Suite\CA Anti-Virus\help\caav_select_files_or_folders_to_sca n.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_snooze_real-time_protection.html to: C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\help\caav_snooze_real-time_protection.html success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_system_restore.html to: C:\Program Files\CA\CA Internet Securi ty Suite\CA Anti-Virus\help\caav_system_restore.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_the_scan_window.html to: C:\Program Files\CA\CA Internet Secur ity Suite\CA Anti-Virus\help\caav_the_scan_window.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_latest_threats.html to: C:\Program Files\CA\CA Internet S ecurity Suite\CA Anti-Virus\help\caav_view_latest_threats.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_online_support.html to: C:\Program Files\CA\CA Internet S ecurity Suite\CA Anti-Virus\help\caav_view_online_support.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_the_last_scan_results.html to: C:\Program Files\CA\CA Int ernet Security Suite\CA Anti-Virus\help\caav_view_the_last_scan_results.html - s uccess: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_the_on_demand_scanner_log.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_view_the_on_demand_scanner_log. html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_the_product_update_log.html to: C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\help\caav_view_the_product_update_log.html success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_the_real_time_email_scanner_log.html to: C:\Program Files \CA\CA Internet Security Suite\CA Anti-Virus\help\caav_view_the_real_time_email_ scanner_log.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_the_real_time_scanner_log.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\caav_view_the_real_time_scanner_log. html - success:

12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\caav_view_your_quarantined_items.html to: C:\Program Files\CA\CA In ternet Security Suite\CA Anti-Virus\help\caav_view_your_quarantined_items.html success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\castyles.css to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\castyles.css - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\cbook.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\cbook.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\delete_all.html to: C:\Program Files\CA\CA Internet Security Suite\ CA Anti-Virus\help\delete_all.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\dhtml_search.htm to: C:\Program Files\CA\CA Internet Security Suite \CA Anti-Virus\help\dhtml_search.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\dhtml_search.js to: C:\Program Files\CA\CA Internet Security Suite\ CA Anti-Virus\help\dhtml_search.js - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\dhtml_toc.js to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\dhtml_toc.js - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\diamond.gif to: C:\Program Files\CA\CA Internet Security Suite\CA A nti-Virus\help\diamond.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\docsstylesheet.css to: C:\Program Files\CA\CA Internet Security Sui te\CA Anti-Virus\help\docsstylesheet.css - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\help.html to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\help.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\help.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti -Virus\help\help.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\help_open.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\help_open.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\horz1.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\horz1.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\horz2.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\horz2.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\hyphen.gif to: C:\Program Files\CA\CA Internet Security Suite\CA An ti-Virus\help\hyphen.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\index.htm to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\index.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\indexpage.htm to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\indexpage.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\legal_notice.html to: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\help\legal_notice.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\minus.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\minus.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\obook.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant

i-Virus\help\obook.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\open_parent.js to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\help\open_parent.js - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\options.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\options.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\overview.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\overview.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\plus.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Anti -Virus\help\plus.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_selected_center.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\portal_tab_selected_center.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_selected_left.png to: C:\Program Files\CA\CA Internet Se curity Suite\CA Anti-Virus\help\portal_tab_selected_left.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_selected_right.png to: C:\Program Files\CA\CA Internet S ecurity Suite\CA Anti-Virus\help\portal_tab_selected_right.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_unselected_center.png to: C:\Program Files\CA\CA Interne t Security Suite\CA Anti-Virus\help\portal_tab_unselected_center.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_unselected_left.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\portal_tab_unselected_left.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\portal_tab_unselected_right.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\portal_tab_unselected_right.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\quarantine.html to: C:\Program Files\CA\CA Internet Security Suite\ CA Anti-Virus\help\quarantine.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\reports.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\reports.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\scan.html to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\scan.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\shield_tray_icon.html to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\shield_tray_icon.html - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\space.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\space.gif - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\space1x1.png to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\space1x1.png - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\stylesheet.css to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\help\stylesheet.css - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\tab_index.htm to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\help\tab_index.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\tab_search.htm to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\help\tab_search.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\tab_toc.htm to: C:\Program Files\CA\CA Internet Security Suite\CA A

nti-Virus\help\tab_toc.htm - success: 12 September 2011 20:20:26 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\toc.htm to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\help\toc.htm - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\topic.gif to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\help\topic.gif - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\help\update.html to: C:\Program Files\CA\CA Internet Security Suite\CA A nti-Virus\help\update.html - success: 12 September 2011 20:20:27 Copying Specials: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\avshlext.dll to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\avshlext.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavimages.dll to: C:\Program Files\CA\CA Internet Security Suite\CA Ant i-Virus\system\caavimages.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavproduct.dll to: C:\Program Files\CA\CA Internet Security Suite\CA An ti-Virus\system\caavproduct.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\caavresource.dll to: C:\Program Files\CA\CA Internet Security Suite\CA A nti-Virus\system\caavresource.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vete.dll to: C:\Program Files\CA\CA Internet Security Suite\CA An ti-Virus\system\vete.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\veteboot.sys to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\veteboot.sys - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vetefile.sys to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\vetefile.sys - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\isafeif.dll to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-V irus\system\isafeif.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\isafprod.dll to: C:\Program Files\CA\CA Internet Security Suite\CA AntiVirus\system\isafprod.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vetredir.dll to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\vetredir.dll - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vet-filt.sys to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\vet-filt.sys - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vet-rec.sys to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\system\vet-rec.sys - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vetfddnt.sys to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\vetfddnt.sys - success: 12 September 2011 20:20:27 Copying: C:\Users\JAGDPA~1\AppData\Local\Temp\pftCEE7 ~tmp\av\system\vetmonnt.sys to: C:\Program Files\CA\CA Internet Security Suite\C A Anti-Virus\system\vetmonnt.sys - success: 12 September 2011 20:20:27 Moving Common Files: 12 September 2011 20:20:27 Product Driver Path: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\system 12 September 2011 20:20:27 Windows System Path: C:\Windows\system32 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\avshlext.dll to: C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus\avshlext.dll - success:

12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\caavimages.dll to: C:\Program Files\CA\CA Internet Securi ty Suite\CA Anti-Virus\caavimages.dll - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\caavproduct.dll to: C:\Program Files\CA\CA Internet Secur ity Suite\CA Anti-Virus\caavproduct.dll - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\caavresource.dll to: C:\Program Files\CA\CA Internet Secu rity Suite\CA Anti-Virus\caavresource.dll - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vete.dll to: C:\Program Files\CA\CA Internet Security Sui te\CA Anti-Virus\vete.dll - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\veteboot.sys to: C:\Windows\system32\drivers\veteboot.sys - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vetefile.sys to: C:\Windows\system32\drivers\vetefile.sys - success: 12 September 2011 20:20:27 Moving ISafe Files: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\isafeif.dll to: C:\Windows\system32\isafeif.dll - success : 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\isafprod.dll to: C:\Windows\system32\isafprod.dll - succe ss: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vetredir.dll to: C:\Windows\system32\vetredir.dll - succe ss: 12 September 2011 20:20:27 Moving Windows NT Files: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vet-filt.sys to: C:\Windows\system32\drivers\vet-filt.sys - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vet-rec.sys to: C:\Windows\system32\drivers\vet-rec.sys success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vetfddnt.sys to: C:\Windows\system32\drivers\vetfddnt.sys - success: 12 September 2011 20:20:27 Moving: C:\Program Files\CA\CA Internet Security Suit e\CA Anti-Virus\system\vetmonnt.sys to: C:\Windows\system32\drivers\vetmonnt.sys - success: 12 September 2011 20:20:27 Copying Complete: - success: 12 September 2011 20:20:27 ProductBaseVersion: 9.0.0.170 12 September 2011 20:20:27 Write InstallationOptions - success: 12 September 2011 20:20:27 Write OnDemandScanOptions - success: 12 September 2011 20:20:27 Write ScheduledScanOptions - success: 12 September 2011 20:20:27 Write EmailAlertingOptions - success: 12 September 2011 20:20:27 Write PasswordProtectionOptions - success: 12 September 2011 20:20:27 Write ResidentProtectionOptions - success: 12 September 2011 20:20:27 Write AutodownloadOptions - success: 12 September 2011 20:20:28 Setup return: 65536