TECHNICAL SUPPORT 800-628-9870 EXT 252 TECHNICAL SUPPORT 800-628-9870 EXT 252

PDi Communication Systems PDi Communication Systems

Submit by EmailE-mail Submit by Submit by Email

INTERNAL USE ONLY INTERNAL USE ONLY INTERNAL USE ONLY

RETURN AUTHORIZATION REQUEST RETURN AUTHORIZATION REQUEST

ANY ITEMS SHIPPED WITHOUT INSURANCE WILL BE THE RESPONSIBILITY ALL SHIPPING DAMAGE IS THE RESPONSIBILITY OF THE SHIPPER. OF THE SHIPPER

ANY ITEMS SHIPPED WITHOUT INSURANCE WILL BE THE RESPONSIBILITY OF THE SHIPPER ALL LINES IN RMA must be completed in order to be assigned a Return Authorization number. ALL LINES IN RMA must be completed in order to be assigned a Return Authorization number.

PO# _____________________________(MUST BE INCLUDED ON NON-WARRANTY REPAIRS) PO# _____________________________(MUST BE INCLUDED ON NON-WARRANTY REPAIRS)

BILL TO: RETURN REPAIRED TV TO: BILL TO: RETURN REPAIRED TV TO: CO.NAMETotal Audio Video NAME__________________________ COMPANY NAME___________________________ Total Audio Video CO. __________________________ COMPANY NAME___________________________ ADDRESS__________________________ ADDRESS__________________________________ 90B Chelmsford rd ADDRESS90B Chelmsford rd __________________________ ADDRESS__________________________________ CITY,ST,ZIP_________________________ _________________________CITY,ST,ZIP________________________________ CITY,ST,ZIP ________________________________ North Billerica, MA, 01862 CITY,ST,ZIP North Billerica, MA, 01862

TEL978-436-9950 ______________________________TEL ______________________________________ 978-436-9950 TEL ______________________________TEL ______________________________________ CONTACT NAME ___________________ EMAIL ____________________________________ ___________________ EMAIL keith@totalavinc.com CONTACT NAME Keith ____________________________________ FAX ______________________________________ FAX ______________________________________ CONTACT NAME ___________________________ CONTACT NAME Keith Callahan ___________________________
YES YES NO NO
(CHECK ONE) (CHECK ONE) ISSUE ISSUE

DID YOU CONTACT TECH SUPPORT ? DID YOU CONTACT TECH SUPPORT ?
REASON FOR RETURN REASON FOR RETURN QTY PDI MODEL # QTY PDI MODEL # REPAIR REPAIR CREDIT CREDIT SERIAL # SERIAL #

PD251-002

1039-D013-08631-B

DVD disks are not reading/playing. Lens moves at a rapi

ANY TVS LEFT OVER 90 DAYS WITH NO APPROVAL WILL BE RETURNED "AS IS" AT CUSTOMER EXPENSE ANY TVS LEFT OVER 90 DAYS WITH NO APPROVAL WILL BE RETURNED "AS IS" AT CUSTOMER EXPENSE INCLUDE A COPY OF RA FORM IN BOX AND INDICATE RA NUMBER ON OUTSIDE OF BOX + INCLUDE A COPY OF RA FORM IN BOX AND INDICATE RA NUMBER ON OUTSIDE OF BOX
+ +

IMPORTANT NOTE: PDI WILL CALL FOR APPROVAL IF THE ESTIMATE FOR REPAIR EXCEEDS : IMPORTANT NOTE: PDI WILL CALL FOR APPROVAL IF THE ESTIMATE FOR REPAIR EXCEEDS :

$100 _____ $100 _____ $200 _____ $200 _____ $300 ___ (check one above) $300 ___ (check one above)
SHIP TO: SHIP TO:

PDI COMMUNICATIONS PDI COMMUNICATIONS 40 GREENWOOD LANE 40 GREENWOOD LANE SPRINGBORO, OH 45066 SPRINGBORO, OH 45066
INTERNAL USE ONLY INTERNAL USE ONLY

INTERNAL USE ONLY INTERNAL USE ONLY

RA# RA#

RECEIVED RECEIVED

PLEASE FAX TO 937-743-9816 OR SUBMIT VIA EMAIL AT WWW.PDIARM.COM **PLEASE FAX TO 937-743-9816 OR SUBMIT VIA EMAIL AT WWW.PDIARM.COM RMA NUMBER WILL BE RETURNED TO YOU AFTER PROCESSING. **RMA NUMBER WILL BE RETURNED TO YOU AFTER PROCESSING. ALL SHIPPING DAMAGE CLAIMS MUST BE REPORTED TO PDI WITHIN ALL SHIPPING DAMAGE CLAIMS MUST BE REPORTED TO PDI WITHIN 3 WORKING DAYS TO 937-550-2815 3 WORKING DAYS TO 937-550-2815

SAL-723-F6-R4 SAL-723-F6