Human Resource Management

1
ELEVENTH EDITION

GARY DESSLER

Part 3 | Training and Development

Chapter 8

Training and Developing Employees

2008 Prentice Hall, Inc. All rights reserved. PowerPoint Presentation by Charlie Cook The University of West Alabama

After studying this chapter, you should be able to:

1. Describe the basic training process. 2. Describe and illustrate how you would go about identifying training requirements. 3. Explain how to distinguish between problems you can fix with training and those you cant.

4. Explain how to use five training techniques.

2008 Prentice Hall, Inc. All rights reserved.

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Purpose of Orientation

Orientation Helps New Employees

Feel Welcome and At Ease

Understand the Organization

Know What Is Expected in Work and Behavior

Begin the Socialization Process

2008 Prentice Hall, Inc. All rights reserved.

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The Orientation Process

Company Organization and Operations

Employee Benefit Information

Personnel Policies

Employee Orientation

Safety Measures and Regulations

Daily Routine

Facilities Tour

2008 Prentice Hall, Inc. All rights reserved.

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Analyzing Training Needs

Training Needs Analysis

Task Analysis:
Assessing New Employees Training Needs

Performance Analysis:
Assessing Current Employees Training Needs

2008 Prentice Hall, Inc. All rights reserved.

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Assessing Current Employees Training Needs

Assessment Center Results

Performance Appraisals

Individual Diaries

Attitude Surveys

Methods for Identifying Training Needs

Job-Related Performance Data

Observations

Tests

Interviews

2008 Prentice Hall, Inc. All rights reserved.

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Programmed Learning
Presenting questions, facts, or problems to the learner Providing feedback on the accuracy of answers

Allowing the person to respond

Advantages
Reduced training time Self-paced learning

Immediate feedback
Reduced risk of error for learner

2008 Prentice Hall, Inc. All rights reserved.

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Distance and Internet-Based Training

Teletraining

Videoconferencing Distance Learning Methods Internet-Based Training E-Learning and Learning Portals

2008 Prentice Hall, Inc. All rights reserved.

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Literacy Training Techniques

Employer Responses to Functional Illiteracy

Testing job candidates for basic skills

Instituting basic skills and literacy programs

2008 Prentice Hall, Inc. All rights reserved.

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Management Development

Long-Term Focus of Management Development

Assessing the companys strategic needs

Appraising managers current performance

Developing the managers and future managers

2008 Prentice Hall, Inc. All rights reserved.

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Management Development (contd)

Managerial On-the-Job Training

Job Rotation

Coaching/ Understudy Approach

Action Learning

2008 Prentice Hall, Inc. All rights reserved.

811

Managing Organizational Change and Development

What to Change

Strategy

Culture

Structure

Technologies

Employees

2008 Prentice Hall, Inc. All rights reserved.

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Managing Organizational Change and Development (contd)

The Human Resource Managers Role

Overcoming resistance to change

Organizing and leading organizational change

Effectively using organizational development practices

2008 Prentice Hall, Inc. All rights reserved.

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KEY TERMS
employee orientation training performance management negligent training task analysis performance analysis on-the-job training apprenticeship training job instruction training (JIT) programmed learning simulated training electronic performance support systems (EPSS) job aid management development succession planning job rotation action learning case study method management game role playing outsourced learning behavior modeling in-house development center organizational development controlled experimentation
814

2008 Prentice Hall, Inc. All rights reserved.