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Livro HISTÓRIA DA ADMINISTRAÇÃO

Livro HISTÓRIA DA ADMINISTRAÇÃO

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HISTÓRIA DA ADMINISTRAÇÃO - - ENTENDENDO A ADMINISTRAÇÃO A SUA PODEROSA INFLUÊNCIA

NO MUNDO MODERNO
IDALBERTO CHIAVENATO
1 Edição | 2009 ED. SARAIVA
Esta obra atende s se!"#ntes d#s$#%&#nas'
ADMINISTRAÇÃO GERAL | INTRODUÇÃO À ADMINISTRAÇÃO | UNDAMENTOS DA ADMINISTRAÇÃO
SUM(RIO
I!"#od$ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
1
&ARTE I A LONGA &RE&ARAÇÃO DO TERRENO
C'()"$*o 1 A INCI&IENTE ADMINISTRAÇÃO NA ANTIG+IDADE %%%%%%%%%%%%%%%%%%%%% ,
1%1 O '('#-.i/-!"o d'0 (#i/-i#'0 .id'd-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1
1%2 M-0o(o"2/i' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1
1%3 O '!"i4o E4i"o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 9
1%5 O0 6-7#-$0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 11
1%8 B'7i*9!i' - A00)#i' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 13
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1%:%1 S$! T;$ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:
1%:%2 Co!<=.io - M>!.i$0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 19
1%, G#?.i'%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 20
1%,%1 S@.#'"-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 21
1%,%2 &*'"ão %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 21
1%,%3 A#i0"@"-*-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 22
1%1 Ro/' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 28
1%9 O 0i4!i<i.'do do "#'7'*6o !' A!"i4Aid'd- %%%%%%%%%%%%%%%%%%%%%%% 31
C'()"$*o 2 A ERA DA AGRICULTURA E DO ARTESANATO %%%%%%%%%%%%%%%%%%%%%%%%%%%%%
33
2%1 Id'd- M?di' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 33
2%1%1 R-*i4io0id'd- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 3,
2%1%2 O .o!.-i"o d- -/(#-4o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 3,
2%1%3 A E#' d' A4#i.$*"$#' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 31
2%2 I4#-B' C'"@*i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 39
2%3 Si0"-/' <-$d'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 51
2%5 O '#"-0'!'"o do/?0"i.o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 55
2%8 A /'!$<'"$#'%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 58
2%: A Id'd- Mod-#!' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 5:
2%, O C'(i"'*i0/o%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 51
2%1 M-#.'!"i*i0/o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 59
2%9 O '#0-!'* d- V-!-;' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 85
2%10 O /?"odo .'#"-0i'!o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 8:
2%11 A 'doção do (#i!.)(io do 0"'<< !' C#-' /i*i"'# %%%%%%%%%%%%%%%% 8,
2%12 Id'd- Co!"-/(o#2!-' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 81
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3%1 O (io!-i#i0/o d' I!4*'"-##' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 89
3%2 O#i4-!0 d' R-Do*$ção I!d$0"#i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% :2
3%3 '0-0 d' R-Do*$ção I!d$0"#i'*%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% :8
3%3%1 &#i/-i#' R-Do*$ção I!d$0"#i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ::
3%3%2 S-4$!d' R-Do*$ção I!d$0"#i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%% :,
3%5 A (#o*i<-#'ção d- <C7#i.'0 - i!d=0"#i'0 %%%%%%%%%%%%%%%%%%%%%%%%%%% :1
3%8 Co!0-EA>!.i'0 d' R-Do*$ção I!d$0"#i'* %%%%%%%%%%%%%%%%%%%%%%%%%% ,0
3%8%1 A o#4'!i;'ção <'7#i* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,2
3%8%2 R-Do*$ção 0o.i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,3
3%: I!<*$>!.i' d' o#4'!i;'ção /i*i"'# %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,:
3%:%1 C'#* Do! C*'$0-Fi";%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,1
C'()"$*o 5 O i!).io d' E#' I!d$0" # i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% ,9
5%1 O i!).io d' i!d$0"#i'*i;'ção !' I!4*'"-##'%%%%%%%%%%%%%%%%%%%%%%%% 10
5%2 A -G('!0ão d' i!d$0"#i'*i;'ção ('#' o$"#o0 (')0-0 %%%%%%%%%% 11
5%3 A .#-0.-!"- i!d$0"#i'*i;'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 13
5%3%1 O0 'D'!ço0 "-.!o*@4i.o0%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:
5%5 O0 -/(#--!d-do#-0 i!d$0"#i'i0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,
5%8 O0 (#-.$#0o#-0 d' E#' I!d$0"#i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 90
5%8%1 M'"6-F Bo$*"o! %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 90
5%8%2 E*i H6i"!-I %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 91
5%8%3 Ro7-#" OF-! %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 91
5%8%5 C6'#*-0 B'77'4- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 92
5%8%8 D'!i-* M.C'**$/ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 93
5%8%: H-!#I V'#!$/ &oo# %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 95
5%8%, I#i!-$ ED'!4-*i0"' d- So$0' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 98
5%8%1 Jo0-(6 H6'#"o!%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 9:
5%8%9 H-!#I M-".'*<- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 9:
5%8%10 H-!#I R% ToF!- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 9,
5%: I!<*$>!.i' do0 -.o!o/i0"'0 *i7-#'i0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 9,
5%:%1 Ad'/ S/i"6 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 91
5%:%2 J'/-0 Mi** %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 99
5%:%3 D'Did Ri.'#do %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 100
5%:%5 Jo6! S"$'#" Mi** %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 100
5%, I!<*$>!.i' do 0o.i'*i0/o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 100
&ARTE II &RIMEIROS &ASSOS DA ADMINISTRAÇÃO
C'()"$*o 8 R'.io!'* i;'!do '0 "'#-<'0 .o" idi'!'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 10,
8%1 A *$"' .o!"#' o d-0(-#d).io %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 10,
8%2 O 0$#4i/-!"o do /?"odo d- "#'7'*6o %%%%%%%%%%%%%%%%%%%%%%%%%%%%% 109
8%3 A #'.io!'*i;'ção do "#'7'*6o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 111
8%5 O i!.-!"iDo 0'*'#i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 111
8%8 A .i>!.i' d' 'd/i!i0"#'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 112
8%: O0 (#i!.)(io0 d- 'd/i!i0"#'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 113
8%, O '/7i-!"- <)0i.o d- "#'7'*6o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 113
8%1 EG(o-!"-0 d' 'd/i!i0"#'ção .i-!")<i.'%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 115
8%1%1 #-d-#i.K Hi!0*oF T'I*o# %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 115
8%1%2 H-!#I L'F#-!.- G'!"" %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 11,
8%1%3 #'!K B% Gi*7#-"6 - Li**i'! M% Gi*7#-"6 %%%%%%%%%%%%%%%% 111
8%1%5 H'##i!4"o! E/-#0o! %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 119
8%1%8 H-!#I o#d %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 120
C'()"$*o : E0" #$"$#'!do ' -/(#-0' .o/o $/' o#4'!i;'ção %%%%%%%%%%% 123
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&ARTE III CONSOLIDANDO A ADMINISTRAÇÃO
C'()"$*o 1 E0"'7-* -.-!do '0 7'0-0 d'0 4#'!d-0 o#4'!i;'çL-0 %%%%%%%%%% 183
1%1 A #'.io!'*id'd- 7$#o.#C"i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 183
1%2 C'#'."-#)0"i.'0 do /od-*o 7$#o.#C"i.o %%%%%%%%%%%%%%%%%%%%%%%%%%%%% 185
1%3 &#-Di0i7i*id'd- do .o/(o#"'/-!"o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 18,
1%5 Di0<$!çL-0 d' 7$#o.#'.i' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 181
1%8 G#'$0 d- 7$#o.#'"i;'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:1
C'()"$*o 9 R-(-!0'!do - '"$'* i;'!do ' 'd/i!i0" #'ção %%%%%%%%%%%%%%%%%%%% 1:8
9%1 O0 !-o.*C00i.o0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:8
9%2 C'#'."-#)0"i.'0 do0 !-o.*C00i.o0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1::
9%2%1 i!'*id'd- d' 'd/i!i0"#'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:,
9%2%2 A0 o#4'!i;'çL-0%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:,
9%2%3 &#i!.)(io0 4-#'i0 d- o#4'!i;'ção%%%%%%%%%%%%%%%%%%%%%%%%%%% 1:1
9%3 &#o.-00o 'd/i!i0"#'"iDo %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,1
9%5 O0 6$/'!i0"'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,2
9%8 Mo"iD'ção 6$/'!' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,5
9%8%1 Hi-#'#E$i' d'0 !-.-00id'd-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,5
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9%:%2 T-o#i' N %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,1
9%, Co/(o#"'/-!"o o#4'!i;'.io!'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 1,9
9%,%1 Ti(o0 d- ('#"i.i('!"-0%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 110
&ARTE IV DESLANCHANDO A ADMINISTRAÇÃO
C'()"$*o 10 A #-Do*$ção 0i0" >/i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
11,
10%1 Co!.-i"o d- 0i0"-/'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 11,
10%1%1 C'#'."-#)0"i.' do0 0i0"-/'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 111
10%1%2 Ti(o*o4i' d- 0i0"-/'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 119
10%1%3 E*-/-!"o0 do0 0i0"-/'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 190
10%2 A o#4'!i;'ção .o/o $/ 0i0"-/' '7-#"o %%%%%%%%%%%%%%%%%%%%%%%%%% 192
10%3 Mod-*o 0o.io"?.!i.o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 193
C'()"$*o 11 A #-Do*$ção "-.!o*@4i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 198
11%1 Ci7-#!?"i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 19:
11%2 Co!.-i"o d- i!<o#/'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 19,
11%3 T-o#i' d' i!<o#/'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 191
11%5 T-.!o*o4i' d' i!<o#/'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 201
11%8 I!<o#/C"i.' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 202
C'()"$*o 12 A #-*'" iDid'd- !' 'd/i!i0" #'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 208
12%1 T$do /$d' - '0 o#4'!i;'çL-0 "'/7?/ %%%%%%%%%%%%%%%%%%%%%%%%%%%% 208
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12%3 A i!<*$>!.i' '/7i-!"'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 209
12%3%1 A/7i-!"- 4-#'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 209
12%3%2 A/7i-!"- d- "'#-<' %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 211
12%3%3 Ti(o0 d- '/7i-!"-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 212
12%3%5 Di<-#-!.i'ção - i!"-4#'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 213
12%5 A 'd'("'7i*id'd- o#4'!i;'.io!'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 215
12%5%1 E0"#$"$#' /'"#i.i'* %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 215
12%5%2 E0"#$"$#' (o# -E$i(-0%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 218
12%5%3 E0"#$"$#' -/ #-d-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 218
&ARTE V AOENDO A ADMINISTRAÇÃO ACONTECER
C'()"$*o 13 A 'd/i!i0" #'ção !o0 " -/(o0 '"$'i0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 221
13%1 A 0o.i-d'd- d- o#4'!i;'çL-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 221
13%2 A 4-0"ão do .o!6-.i/-!"o %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 222
13%3 O i/('."o d'0 o#4'!i;'çL-0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 223
13%5 O i/('."o d' 'd/i!i0"#'ção %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 225
R-<-#>!.i'0 %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
% 22,

.2 O surgimento do método de trabalho ...2 Princípio escalar........6....................... 100 4...............2 Características do modelo burocrático .6 Dinâmica de grupo ............................ 133 6................ 114 5.........6 Henry Varnum Poor .. 130 6...................5...5....2 A função administrativa ..............................................................................6 Os princípios de administração ....2 Lyndall Fownes Urwick ......5..... 129 6..........................................3 A busca por uma ciência da administração .. 147 7.....5.................................. 126 6...............................................................3.................................4 Disfunções da burocracia .........3 Luther Gulick ....................5 Organização informal ............................ Towne ...............................4 John Stuart Mill ..1 A experiência de Hawthorne ...... 97 4....................1 Conclusões da experiência de Hawthorne .......4................3 David Ricardo ........ 123 6..................8.. 98 4..................................................5.......1 As funções da empresa ................8... 129 6.............3 Liderança ....................................................................................... 96 4........................................................6...3 A racionalização do trabalho .............. 128 6....................................................... 97 4..................2 Motivação humana ............................................4 Charles Babbage .......................................... 157 8... 139 7. 154 8....... 100 PARTE II PRIMEIROS PASSOS DA ADMINISTRAÇÃO Capítulo 5 Racional izando as tarefas cot idianas ........ 111 5.................. 161 .8 Expoentes da administração científica...... 99 4....5................. Gilbreth .......... 153 8............... 107 5...........4........... 135 6....................9 Henry Metcalfe ...... 117 5.............................................................. 131 6................. 118 5...................... 96 4.3 Frank B.........1.......5....................................... 123 6......2 James Mill ......... 125 6................................................5 A ciência da administração .......5 Graus de burocratização ........... 153 8...............................1 A racionalidade burocrática .....4............ 119 5.........................5........ 91 4.....4 Conceito de linha e de staff ....................5 Expoentes da teoria clássica ..................... 112 5................1 Adam Smith .....6..... 142 7............5.. 120 Capítulo 6 Est ruturando a empresa como uma organização ...7 O ambiente físico de trabalho ...............7 Influência do socialismo ...........................4 Harrington Emerson ..... 111 5.................. 136 Capítulo 7 Envolvendo as pessoas .4 Teoria da organização .......................................5 Oliver Sheldon ........................... 158 8.....4.......... 109 5................. 128 6........ Gilbreth e Lillian M.....3 Previsibilidade do comportamento ..7 Irineu Evangelista de Sousa ....2 Henry Lawrence Gantt .................................................5.........................5..10 Henry R. 140 7........1 Os princípios gerais da administração ............................................................................ 95 4......... 145 7....... 100 4.................................................. 131 6..........8 Joseph Wharton..... Mooney ..... 107 5.....................1 Jules Henri Fayol ............8.......4 Comunicação ............................ 94 4.....................................6 A experiência da DuPont ...............................3 Robert Owen ......................................5..1 Cadeia escalar ................................. 113 5...4 James D........... 145 7............................................................... 127 6......................................8...............5 Henry Ford ................. 147 7.................................5.... 113 5.......................5. 114 5...4 O incentivo salarial .............................................................1 A luta contra o desperdício .....................................................6.......5 Daniel McCallum .....................6 Influência dos economistas liberais ......................................................................................3 Divisão do trabalho organizacional .................... 93 4..........1 Frederick Winslow Taylor . 92 4.....................8. 147 PARTE III CONSOLIDANDO A ADMINISTRAÇÃO Capítulo 8 Estabel ecendo as bases das grandes organizações ............4. 132 6................ 134 6.................

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