Julie Ann T. Olarte BSIT-3 CHAPTER 11: MIS: Data Driven Schools 1.

Identify and describe the problem discussed in the case. This case is all about the alarming school performances of students in United States because of their poorly structured educational system. So the use of Information System, specifically the use of data-driven decision support system helped the government and the school to increase the level of students performances. 2. How do data-driven DSS provide a solution to this problem? What are the inputs and outputs of the system? Data-Driven DSSs include knowledge-based systems. A properly designed DSS is an interactive software-based system intended to help decision makers compile useful information from a combination of raw data, documents, personal knowledge, or business models to identify and solve problems and make decisions. Students exams, quizzes and or other forms of students evaluation serves as the input. DSS then provide computerized and systematic decisions about students performances and that will serve as the output of the system.

3. What people, organization, and technology issues must be addressed by this solution? Policy decisions lay the groundwork for educational practice. Data driven policies can have a powerful impact on needs assessment and planning processes, professional development, resource allocation, and teacher evaluation. Schools that model effective data use determine overall school needs through data drawn from multiple sources. Student performance data are used to drive the school- and district-improvement planning process. 4. How successful is this solution? Explain your answer. The solution went very good, so far. The 139,000-student district, one of the nation's largest, says the strategy has helped it nearly close an achievement gap between white and minority students in the early grades.

5. Should all school districts use such a data-driven approach to education? Why or why not? Yes, all school districts must use data-driven approach to education due to these major reasons: 1. Improves personal efficiency 2. Speed up the process of decision making 3. Increases organizational control 4. Encourages exploration and discovery on the part of the decision maker 5. Speeds up problem solving in an organization 6. Facilitates interpersonal communication 7. Promotes learning or training 8. Generates new evidence in support of a decision 9. Creates a competitive advantage over competition 10.Reveals new approaches to thinking about the problem space 11.Helps automate managerial processes

Julie Ann T. Olarte BSIT-3 CHAPTER 11: MIS: Al Bassamis Job is not feasible with IT 1. What systems are described here? What valuable information do they provide? Shipping information system is one of the systems presented in this case. This system is used at Albassami maintains all the sender information such as the sent car, the truck number, the sender and receiving branches, and it also sends an SMS to the client acknowledging the arrival of the car. The system also records the

clients data and hold maintenance information. Linking the data of vehicle maintenance centers with the transportation service also helps to enhance company performance and achieve better customer service. Moreso, it also enables standard reports to be provided to top management to improve decision making activities of the company. 2. What value did the IT/IS investments add to Albassami?

The IT investments the company made was one of the very foundation that led them to succeed and maintain its success in this industry. The system enabled them to make sound and improved decisions and elevate their operation excellence into a greater level.

3. How did implementing the Shipping Information System address the business needs and information requirements of Albassami?

Before the implementation of the computerized system, the struggle of the company was that it was difficult or impossible to properly handle and control the endless number of daily work options and orders related to the business operations at a perfect level of service. This problem was overcome only when the Shipping Information system was deployed. The work that was previously done manually was being included in the system. The accuracy, speed and reliability of the workload greatly increased and this helped the company address it business needs and information requirements.s

Julie Ann T. Olarte BSIT-3

CHAPTER 11: MIS: KM and Collaboration at TCS 1. Describe the growth of knowledge management systems at TCS. How have these systems helped TCS in its business. The growth of KMS at TCS was huge and rapid. In just a little span of time, TCS was able to create, discover new KMS that address specific needs of the company. Together with the growth of KMS are the advantages it brought to the company. TCS was able to improve its decision-making skill, enhance the operational excellence of the company, increase the performance level of the employees, administrators or management team, even made the customerrelationship bond stronger. 2. Described the collaboration tools used at TCS? What benefits did TCS reap from these tools? Collaboration tools: KBases contained a wide-range of information about processes, line of business, line of technology and projects Closely knit communities of Practices (CoPs) consist of one or two experts in their respective fields, began formal documentation practices with the members wirting down the best practices. Process Asset Libraries contained information related to technology processes, and case studies for project leaders, which were maide available to all development centers through the intrant Ultimatix- EKM portal which made the knowledge globally available Initial Learning Program training programs for new employees Continuous Learning program experienced employees Leadership Development Program employees with more than five years of experienced Knowmax gave TCS consultants access to nearly 40 years of experience and best practices, arranged by type of engagement, technology in use and customer requiremtnes. Infinity collaboration of overseas and local offices that improved instant messaging All these are some of the collaboration tools used by TCS. These have improved the operational excellence in all aspects of such business. 3. How did Web 2.0 tools help TCS to manage knowledge and collaboration among employees. Web 2.0 technologies enable the employees, management team, business owners to establish a good communication line with co-workers without having

to consider their distances and locations. It has lower costs yet its services are with quality. These technologies foster fast transaction processing and good services collaboration within the company. 4. How do you think KM tools have changed some key operational processes at TCS such as bidding for new projects, project development and implementation? KM tools elevate business processes to a more established and higher level. Through these, the company is able to make sound decisions. It can also give the different departments idea on the factors to be considered in developing new projects, ways on how to implement them effectively and the like because of the case studies or references in being included in the KM tools.