Business Continuity Management for the Public Services

Garnering support for BCM from Executive Management

Presentation by Lisa Purchase Acting Manager, Policy & Compliance Knowledge, Information & Technology Services (KITS) 9 May 2012

Garnering support for BCM from Executive Management

Demonstrating the real value of business continuity capability Getting management buy-in for BCM activities Encouraging a top down approach to BCM

About Lisa.
Developed and implemented Corrections Victoria Business Continuity Plan (400 staff) Developed and implemented the Knowledge Information & Technology Services (KITS) Business Continuity Plan (170 staff) Led the Information Security Awareness program across Justice so far 1500+ staff over 57 sessions Led the One Justice Regional Training program to 750+ staff over 55 programs in one year Led the development of 5 purpose-built ICT training facilities in 5 regional locations ($400K budget) Between 2004-2006 in the role of Events Manager at Justice, Lisa successfully managed 1000+ events Event managed 180+ facility openings (police stations, medium-to-high security prisons, fire stations, court facilities, regional offices), plus media announcements, forums, conferences and award ceremonies

A little bit more..

Emergency Management roles:
Community Recovery Cyclone Yasi February/March 2011 Selected as one of the 14 member Victorian Needs Assessment Team (NAT) deployed to North Queensland to assist community recovery in the most severely affected Cyclone Yasi disaster zones from Mission Beach, Tully to Cardwell Logistics Manager - Integrated Fire Agency Co-ordination Centre (IFACC) Department Sustainability and Environment February/March 2009 Accountable for leading the IFACC logistics team and co-ordinating the logistical requirements for the co-ordination centre (IFACC), staging areas and base camps during the Victorian Black Saturday fires State Fire Logistics Manager Emergency Co-ordinator Centre (ECC) Department Sustainability and Environment 2002/03 Fire Season Accountable for the management of the Emergency Co-ordination Centre (ECC) Logistics Team (60 staff). Driving and planning the co-ordination of the entire logistical sphere during the 2002/03 fire season

Recent achievements
Certificate of Appreciation Helping communities affected by the Queensland Floods and Tropical Cyclone Yasi 2011 Department of Communities Queensland, 2011 Outstanding contribution to the logistical support of Victorian fire fighters during the 2009 Victorian Bushfires Department of Justice, 2009 Demonstrated dedication and commitment to developing regional IT training facilities Department of Justice, 2009 Significant contribution to the development of Community Safety Month, Victorian Safer Communities Network (VSCN), 2006

Department of Justice Our vision, our goals, our functions

Our vision A stronger, safer, more just Victoria Our goals Safer communities A responsive, efficient justice system providing practical benefits for all Victorians Well-equipped, engaged emergency services Responsible, balanced regulation A citizen-focused working environment Our functions The Department of Justice is the key coordinating agency for the states justice system. With oversight of nine portfolios Attorney-General, Police & Emergency Services, Bushfire Response, Corrections, Crime Prevention, Establishment of an anti-corruption commission, Gaming, Consumer Affairs and Racing, and productive partnerships with more than 60 statutory entities, as well as the support of more than 90,000 volunteers, the department is responsible for a range of core community safety efforts in Victoria.

A Year in Review - Community Safety

Annual average number of prisoners 4586 Average daily number of offenders under community supervision 9226 Hours of unpaid work done by offenders 797,703 Amount of graffiti cleaned up 286,427 m2 Hours of community work undertaken removing graffiti 81,496 Working With Children Check cards issued 141,041 Projects completed or underway in response to the Bushfires Royal Commission 207 Emergency Alert messages sent 416,000

A Year in Review -Services for Victorians

Clients assisted at Justice Service Centres Estimated 24,000 per month Consumer Affairs Victoria calls answered 518,219 Gamblers Help Line calls received 13,415 Calls to Victims of Crime Helpline 9640 Number of victims assisted by the Victims Assistance & Counselling Program 6365 Kilometres travelled by Mobile Justice Service Centres (justice buses) 35,545 Births, Deaths and Marriages: number of certificates issued 490,081 Births, Deaths and Marriages: total number of life events registered 152,654

A Year in Review - Policy and regulatory activities

Number of Acts administered Justice Portfolio 196 Number of government Bills passed by Parliament 33 Active liquor licences 19,164 Liquor licence compliance issues identified 2100 Product safety inspections 599 Unsafe products seized 49,006 Infringement Management and Enforcement Services infringement notices processed 2,935,989 Sheriff s operations warrants actioned 1,021,285 Training hours provided more than 34,000 Visits to departmental website 1,089,666 unique visitors