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Q1. Are you satisfied with the service or product offered by this company? a) Yes b) No Q2.

How do you rate the effectiveness of the organization in directly dealing with you? a) Very effective b) Effective c) Good d) Average e) Bad f) Poor g) Dont know Q3. How do you rate the professionalism of the organization and its employees? a) Very professional b) Professional c) Good d) Average e) Bad f) Poor g) Dont know Q4. Does the product or service introduced by the organization meet your needs? a) Yes

b) No Q5. Which of the following attributes are there in the product/service offered by the organization? a) Customer oriented b) Long shelf life c) Is a necessity d) Offer value for money e) Is better than competition f) Equipped with several good features g) Technologically advanced h) Easy to use Q6. How do you rate the customer service or technical support offered by the organization? a) Excellent b) Very good c) Good d) Average e) Bad f) Poor g) Dont know Q7. What is the quality of product/service offered by the organization with respect to competitors product/service?

a) Excellent b) Very good c) Good d) Average e) Bad f) Poor g) Dont know

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