Troubleshooting Bizhub Pro 920

Field Service Ver3.0 May.
2006
12. JAM CODE
12. JAM CODE

12.1 Jam code list
Classifica- Jam code tion During operation Bypass J10-01 The registration sensor (PS44) does not turn ON within a specified period of time after the pick-up solenoid/bypass (SD11) turns ON. While in the standby for the bypass feed, the registration sensor (PS44) does not turn OFF within a specified period of time. Tray 1 J11-01 The pre-registration sensor /1 (PS48) does not turn ON within a specified period of time after the paper feed clutch /1 (CL3) turns ON. J11-02 The paper feed sensor /1 (PS47) does not turn ON within a specified period of time after the pre-registration clutch /1 (CL4) turns ON. The vertical conveyance sensor /1 (PS18) does not turn ON within a specified period of time after the pre-registration clutch /1 (CL4) turns ON. The pre-registration sensor /1 (PS48) does not turn OFF within a specified period of time after the pre-registration clutch /1 (CL4) turns ON. The vertical conveyance sensor /1 (PS18) does not turn ON within a specified period of time after the paper feed sensor /1 (PS47) turns ON. When idling J11-03 J11-04 J11-05 The vertical conveyance sensor /1 (PS18) turns ON while in idling. The paper feed sensor /1 (PS47) turns ON while in idling. The pre-registration sensor /1 (PS48) turns ON while in idling. Open the main body vertical conveyance door and remove jammed paper if any. Pull out the tray and remove jammed paper if any. Cause Resulting operation If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations. Pull out the tray and remove jammed paper if any. Pull out the paper from the bypass tray and remove jammed paper if any. Correction
J10-02
443
bizhub PRO 920
TROUBLESHOOTING
12. JAM CODE Classifica- Jam code Cause During operation The pre-registration sensor /2 (PS50) does not turn ON within a specified period of time after the paper feed clutch /2 (CL5) turns ON. The paper feed sensor /2 (PS49) does not turn ON within a specified period of time after the pre-registration clutch /2 (CL6) turns ON. The vertical conveyance sensor /2 (PS53) does not turn ON within a specified period of time after the pre-registration clutch /2 (CL6) turns ON. The pre-registration sensor /2 (PS50) does not turn OFF within a specified period of time after the pre-registration clutch /2 (CL6) turns ON. The vertical conveyance sensor /2 (PS53) does not turn ON within a specified period of time after the paper feed sensor /2 (PS49) turns ON. When idling J12-03 The vertical conveyance sensor /2 (PS53) turns ON while in idling. Resulting
Field Service Ver3.0 May.2006 Correction Open the main body vertical conveyance door and remove jammed paper if any. Pull out the tray and remove jammed paper if any.
bizhub PRO 920
tion Tray 2 J12-01
operation If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.
J12-02
Open the main body vertical conveyance door and remove jammed paper if any.
J12-04 J12-05
The paper feed sensor /2 (PS49) turns ON while in idling. The pre-registration sensor /2 (PS50) turns ON while in idling.
Open the main body vertical conveyance door and remove jammed paper if any. Pull out the tray and remove jammed paper if any.
During operation
Tray 3
J13-01
The pre-registration sensor /3 (PS52) does not turn ON within a specified period of time after the paper feed clutch /3 (CL7) turns ON. The paper feed sensor /3 (PS51) does not turn ON within a specified period of time after the pre-registration clutch /3 (CL8) turns ON. The vertical conveyance sensor /3 (PS19) does not turn ON within a specified period of time after the pre-registration clutch /3 (CL8) turns ON.
J13-02
444
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation Tray 3 J13-02 The pre-registration sensor /3 (PS52) does not turn OFF within a specified period of time after the pre-registration clutch /3 (CL8) turns ON. The vertical conveyance sensor /3 (PS19) does not turn ON within a specified period of time after the paper feed sensor /3 (PS51) turns ON. When idling J13-03 The vertical conveyance sensor /3 (PS19) turns ON while in idling. Cause Resulting operation If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.
12. JAM CODE Correction Open the main body vertical conveyance door and remove jammed paper if any. Pull out the tray and remove jammed paper if any. Open the main body vertical conveyance door and remove jammed paper if any.
J13-04 J13-05
The paper feed sensor /3 (PS51) turns ON while in idling. The pre-registration sensor /3 (PS52) turns ON while in idling.
During operation
LU
J14-01
The pre-registration sensor (PS107) does not turn ON within a specified period of time after the pre-registration clutch (CL102) turns ON. The LU exit sensor (PS106) does not turn ON within a specified period of time after the feed clutch (CL101) turns ON.
Open the LU upper cover and remove jammed paper if any. Open the LU jam door and remove jammed paper if any.
J14-02
When idling
J14-03 J14-04 Paper feed conveyance (common to each tray) J17-01
The LU exit sensor (PS106) turns ON while in idling. The pre-registration sensor (PS107) turns ON while in idling. Within a specified period of time after the loop sensor (PS54) or the ADU exit sensor (PS46) turns ON, the registration sensor (PS44) does not turn ON. Open the front door to pull out the ADU stand, and then open the registration loop jam handling section and the open/close guide B to remove a jammed paper, if any.
During operation
Paper feed conveyance (tray 1)
J17-02
The loop sensor (PS54) does not turn ON within a specified period of time after the paper feed sensor /1 (PS47) turns ON.
445
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation The loop sensor (PS54) does not turn ON within a specified period of time after the vertical conveyance sensor /2 (PS53) turns ON. The vertical conveyance sensor /2 (PS53) does not turn ON within a specified period of time after the paper feed sensor /2 (PS49) turns ON. Paper feed conveyance (tray 3) LU J17-06 J17-05 The vertical conveyance sensor /2 (PS53) does not turn ON within a specified period of time after the paper feed sensor /3 (PS51) turns ON. The loop sensor (PS54) does not turn ON within a specified period of time after the LU exit sensor (PS106) turns ON. Paper feed conveyance When idling J17-08 J17-09 J17-10 During operation Vertical conveyance door LU J19-02 J19-01 J17-07 The paper leading edge sensor (PS45) turns ON while in idling. The registration sensor (PS44) turns ON while in idling. The ADU exit sensor (PS46) turns ON while in idling. The loop sensor (PS54) turns ON while in idling. While in the print, the vertical conveyance door is opened. Resulting
Field Service Ver3.0 May.2006 Correction Open the main body vertical conveyance door and remove jammed paper if any.
bizhub PRO 920
tion Paper feed conveyance (trays 2/3) Paper feed conveyance (tray 2) J17-04 J17-03
Open the LU jam door and remove jammed paper if any. Open the front door to pull out the ADU stand and remove a jammed paper, if any.
During operation
While in the print, the jam door is opened. Or while in the LU operation, the upper cover is opened. While in the print sequence, the IDC sensor (IDCS) detects paper at a prescribed timing.
Open the LU jam door or upper cover and remove jammed paper if any. Open the front door to pull out the ADU stand and remove a jammed paper, if any.
Drum
J21-01
When idling
J21-02
The IDC sensor (IDCS) detects paper while in idling.
446
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation 2nd paper feed conveyance J31-02 J31-01 The paper leading edge sensor (PS45) does not turn ON within a specified period of time after the registration sensor (PS44) turns ON. The fusing exit sensor (PS2) does not turn ON within a specified period of time after the paper leading edge sensor (PS45) turns ON. Fusing/ paper exit J32-02 J32-01 The paper exit sensor (PS61) does not turn ON within a specified period of time after the fusing exit sensor (PS2) turns ON. The reverse sensor (PS57) does not turn ON within a specified period of time after the fusing exit sensor (PS2) turns ON. J32-03 The reverse sensor (PS57) does not turn ON again within a specified period of time after the PS57 turns ON. J32-04 The paper exit sensor (PS61) does not turn ON within a specified period of time after the reverse sensor (PS57) turns ON again. J32-05 The paper exit sensor (PS61) does not turn OFF within a specified period of time after the PS61 turns ON. When idling J32-06 J32-08 J32-09 J32-10 J32-11 During operation Front door J51-01 The paper exit sensor (PS61) turns ON while in idling. The reverse sensor (PS57) turns ON while in idling. The fusing exit sensor (PS2) turns ON while in idling. The reverse conveyance sensor (PS8) turns ON while in idling. The fusing jam sensor (PS3) turns ON while in idling. While in the print, the right front door or the left front door is opened. The main body stop immediately. Cause Resulting operation If there is a sheet of paper being printed when a jam occurs, the main body completes the paper exit before stopping operations.
12. JAM CODE Correction Open the front door to pull out the ADU stand and remove a jammed paper, if any.
447
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation The ADU reverse sensor /1 (PS58) does not turn ON within a specified period of time after the reverse sensor (PS57) turns ON. The ADU reverse sensor /1 (PS58) does not turn ON again within a specified period of time after the PS58 turns ON. When idling J92-03 The ADU reverse sensor /1 (PS58) turns ON while in idling. Resulting
Field Service Ver3.0 May.2006 Correction Open the front door to pull out the ADU stand and remove a jammed paper, if any.
bizhub PRO 920
tion ADU J92-01
J92-02
During operation When idling
J93-01
The ADU deceleration sensor (PS59) does not turn ON within a specified period of time after the ADU reverse sensor /1 (PS58) turns ON again. The ADU deceleration sensor (PS59) turns ON while in idling. The ADU conveyance sensor (PS9) turns ON while in idling. The ADU reverse sensor /2 (PS13) turns ON while in idling.
J93-02 J93-03 J93-04
During operation
J94-01
The ADU pre-registration sensor (PS60) does not turn ON within a specified period of time after the ADU deceleration sensor (PS59) turns ON. The ADU exit sensor (PS46) does not turn ON within a specified period of time after the ADU pre-registration sensor (PS60) turns ON again.
Open the right front door to pull out the ADU stand, and remove a jammed paper, if any.
J94-02
When idling
J94-03
The ADU pre-registration sensor (PS60) turns ON while in idling.
During operation
DF
J61-01 J61-02
The RADF open/close sensor (PS301) turns OFF while in DF operation. The cover open/close switch (MS301) turns OFF while in DF operation. The original registration sensor (PS306) does not turn OFF within a specified period of time after the pre-feed start.
The DF stops immediately. If there is paper being transferred or having been transferred, the main body completes the paper exit before stopping operations.
Open the open/close cover and remove jammed paper if any.
J62-01
448
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation DF J62-02 The original conveyance sensor (PS308) does not turn ON within a specified period of time after the prefeed start of the front side of the double sided original (including the single sided original). The original conveyance sensor (PS308) does not turn ON within a specified period of time after the prefeed start of the back side of the double sided original. J62-04 While in the forward rotation of the original conveyance motor (M301), the original conveyance sensor (PS308) does not turn OFF within a specified period of time after it turns ON. J62-05 While in the reverse rotation of the original conveyance motor (M301), the original conveyance sensor (PS308) does not turn OFF within a specified period of time after it turns ON. J62-06 When entering a large size double sided original in the reverse section, the original reverse sensor (PS309) does not turn ON within a specified period of time after the original conveyance sensor (PS308) turns ON. J62-07 When exiting a large size single sided original, the original exit sensor /Lt (PS307) does not turn ON within a specified period of time after the original conveyance sensor (PS308) turns ON. J62-08 When exiting a large size double sided original, the original exit sensor /Lt (PS307) does not turn ON within a specified period of time after the original reverse sensor (PS309) turns ON. J62-09 When exiting a large size single sided original, the original exit sensor /Lt (PS307) does not turn OFF within a specified period of time after it turns ON. Cause Resulting operation The DF stops immediately. If there is paper being transferred or having been transferred, the main body completes the paper exit before stopping operations.
12. JAM CODE Correction Open the open/close cover and remove jammed paper if any.
J62-03
449
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation When exiting a large size double sided original, the original exit sensor /Lt (PS307) does not turn OFF within a specified period of time after it turns ON. When outputting a large size double sided original from the reverse section, the original reverse sensor (PS309) does not turn ON. J63-02 When entering a large size double sided original into the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON. J63-03 When outputting a large size double sided original from the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON. J63-04 When exiting a small size single sided original, the original exit sensor /Rt (PS314) does not turn ON within a specified period of time after the original reverse sensor (PS309) turns ON. J63-05 When exiting a small size double sided original, the original exit sensor /Rt (PS314) does not turn ON within a specified period of time after the original reverse/exit sensor (PS313) turns ON. J63-06 When exiting a small size single sided original, the original exit sensor /Rt (PS314) does not turn OFF within a specified period of time after it turns ON. J63-07 When exiting a small size double sided original, the original exit sensor /Rt (PS314) does not turn OFF within a specified period of time after it turns ON. Resulting
Field Service Ver3.0 May.2006 Correction Open the open/close cover and remove jammed paper if any.
bizhub PRO 920
tion DF J62-10
operation The DF stops immediately. If there is paper being transferred or having been transferred, the main body completes the paper exit before stopping operations.
J63-01
450
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation DF J63-08 When entering a small size double sided original into the reverse section, the original reverse sensor (PS309) does not turn ON within a specified period of time after original conveyance sensor (PS308) turns ON. When outputting a small size double sided original from the reverse section, the original reverse sensor (PS309) does not turn ON. Cause Resulting operation The DF stops immediately. If there is paper being transferred or having been transferred, the main body completes the paper exit before stopping operations. J63-10 When entering a small size double sided original into the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON. J63-11 When outputting a small size double sided original from the reverse section, the original reverse sensor (PS309) does not turn OFF within a specified period of time after it turns ON. When idling J65-01 J65-02 J65-04 J65-08 J65-10 J65-20 J65-40 During operation FS J71-01 The original registration sensor (PS306) turns ON while in idling. The original conveyance sensor (PS308) turns ON while in idling. The original reverse sensor (PS309) turns ON while in idling. The original exit sensor /Lt (PS307) turns ON while in idling. The original reverse/exit sensor (PS313) turns ON while in idling. The original exit sensor /Rt (PS314) turns ON while in idling. The reverse jam sensor (PS304) turns ON while in idling. The front cover or the paper exit cover is opened while in printing. While in the print, the front door is opened. Or while in the trimmer operation, the stacker door is opened. ZU J71-03 The front door is opened while in printing. The FS/main body stop immediately.
12. JAM CODE Correction Open the open/close cover and remove jammed paper if any.
J63-09
Remove jammed paper if any from the FS/main body.
TU
J71-02
451
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper exit sensor (PS61) turns ON. The sub tray paper exit sensor (PS1) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON. (Shift mode) J72-18 The stacker entrance sensor (PS5) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON. (while in stapling) J72-19 The stacker entrance sensor (PS5) does not turn OFF within a specified period of time after the PS5 turns ON. J72-20 The main tray paper exit sensor (PS6) does not turn ON within a specified period of time after the start of exiting paper (while in stapling). J72-21 After start of the paper exit operation, the main tray paper exit sensor (PS6) does not turn OFF within a specified period of time. (While in the staple) J72-22 The sub tray paper exit sensor (PS1) does not turn ON within a specified period of time after the FS entrance sensor (PS4) turns ON (while in exiting paper in the sub tray). J72-23 The sub tray paper exit sensor (PS1) does not turn OFF within a specified period of time after it turns ON (while in exiting paper in the sub tray). J72-24 The folding passage sensor (PS26) does not turn ON after stapling is completed. (FS-604 only) J72-25 The folding paper exit sensor (PS25) does not turn ON within a specified period of time after completion of the folding operation. (FS-604 only) J72-26 The folding paper exit sensor (PS25) does not turn OFF within a specified period of time after it turns ON. (FS-604 only) Resulting
Field Service Ver3.0 May.2006 Correction Remove jammed paper if any from the FS/main body.
bizhub PRO 920
tion FS J72-16
operation The FS/main body stop immediately.
J72-17
452
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation FS J72-28 The stacker entrance sensor (PS5) does not turn OFF within a specified period of time after it turns ON. The sub tray paper exit sensor (PS1) does not turn OFF within a specified period of time after it turns ON. (Shift mode) J72-30 The main tray paper exit sensor (PS6) does not turn OFF within a specified period of time after it turns ON. (Staple mode) TU J72-32 The entrance sensor (PS101) does not turn ON within a specified period of time after the folding paper exit sensor (PS25) turns ON. J72-33 The conveyance sensor (PS102) does not turn ON within a specified period of time after the entrance sensor (PS101) turns ON. J72-34 Paper does not pass through the paper exit sensor (PS108) within a specified period of time after the conveyance motor (M101) turns ON. PI J72-35 The paper entrance sensor /Lw (PS206) does not turn ON within a specified period of time after the conveyance clutch /Lw (CL202) turns ON. ZU J72-38 The leading, trailing, and side edge sen- The ZU/main sors on the paper edge sensor board (PESB) do not turn ON within a specified period of time after the paper exit sensor (PS61) turns ON. J72-39 The leading, trailing, and side edge sensors on the paper edge sensor board (PESB) do not turn OFF within a specified period of time after they turn ON. J72-40 The passage sensor (PS1) does not turn ON within a specified period of time after the leading, trailing, and side edge sensors on the paper edge sensor board (PESB) turn ON. body stop immediately. Cause Resulting operation The FS/main body stop immediately.
12. JAM CODE Correction Remove jammed paper if any from the FS/main body.
J72-29
Remove jammed paper if any from the ZU/main body.
453
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation The passage sensor (PS1) does not turn OFF within a specified period of time after it turns ON. While in the Zfolding mode of the ZU, the PS1 does not turn OFF within a specified period of time after it turns ON while in the second folding operation. J72-42 While in the exit of the second folding, the passage sensor (PS1) does not turn OFF within a specified period of time after it turns ON. J72-43 Within a specified period of time after the leading edge/trailing edge/side edge sensor in the paper edge sensor board (PESB) turns OFF, the corresponding side edge sensor in the PESB does not turn ON. The punch home sensor (PS6) does not turn ON within a specified period of time after the punch motor turns ON. J72-44 The exit sensor (PS9) does not turn ON within a specified period of time after the leading, trailing, and side edge sensors on the paper edge sensor board (PESB) turn ON. J72-45 The exit sensor (PS9) does not turn ON within a specified period of time after the paper exit sensor (PS61) turns ON. J72-46 The exit sensor (PS9) does not turn OFF within a specified period of time after it turns ON. J72-47 Paper remains in ZU within a specified period of time after the main body sent ZU a stop signal. FS J72-48 The folding passage sensor (PS26) does not turn OFF within a specified period of time after it turns ON. (while in folding mode) (FS-604 only) PI J72-49 The paper entrance sensor /Up (PS201) does not turn ON within a specified period of time after the conveyance clutch /Up (CL201) turns ON. J72-50 The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor / Up (PS201) turns ON. The PI/main body stop immediately. The FS/main body stop immediately. Resulting
Field Service Ver3.0 May.2006 Correction Remove jammed paper if any from the ZU/main body.
bizhub PRO 920
tion ZU J72-41
operation The ZU/main body stop immediately.
Remove jammed paper if any from the FS/main body. Remove jammed paper if any from the PI/main body.
454
Field Service Ver3.0 May.2006 Classifica- Jam code tion During operation PI J72-51 The FS entrance sensor (PS4) does not turn ON within a specified period of time after the paper entrance sensor / Lw (PS206) turns ON. After the leading edge/trailing edge/side edge sensor in the paper edge sensor board (PESB) turns OFF, the corresponding side edge sensor in the PESB does not turn ON within a specified period of time. The punch home sensor (PS6) does not turn ON within a specified period of time after the punch clutch (CL1) turns ON. J72-61 The passage sensor (PS1) does not turn ON within a specified period of time after the leading, trailing, and side edge sensors on the paper edge sensor board (PESB) turn ON. J72-62 The exit sensor (PS9) does not turn ON within a specified period of time after the passage sensor (PS1) turns ON. J72-63 FS J72-81 The conveyance motor (M6) lost synchronism. The stapler home sensor /Fr (PS31) does not turn ON within a specified period of time after the stapler motor /Fr (M14) turns ON. (FS-509/516) The clincher home sensor /Fr (PS33) and stapler home sensor /Fr (PS31) do not turn ON within a specified period of time after the clincher motor /Fr (M15) and stapler motor /Fr (M14) turn ON. (FS-604) J72-82 The stapler home sensor /Rr (PS30) does not turn ON within a specified period of time after the stapler motor / Rr (M9) turns ON. (FS-509/516) The clincher home sensor /Rr (PS32) and stapler home sensor /Rr (PS30) do not turn ON within a specified period of time after the clincher motor /Rr (M10) and stapler motor /Rr (M9) turn ON. (FS-604) The FS/main body stop immediately. The ZU/main body stop immediately. Cause Resulting operation The PI/main body stop immediately.
12. JAM CODE Correction Remove jammed paper if any from the PI/main body. Remove jammed paper if any from the ZU/main body.
ZU
J72-60
455
bizhub PRO 920
12. JAM CODE Classifica- Jam code Cause During operation The stapler home sensors /Rr (PS30) and /Fr (PS31) do not turn ON within a specified period of time after the stapler motors /Rr (M9) and /Fr (M10) turn ON. (FS-509/516) The clincher home sensor /Rr (PS32), /Fr (PS33), stapler home sensor /Rr (PS30) and /Fr (PS31) do not turn ON within a specified period of time after the clincher motor /Rr (M10), /Fr (M15), stapler motor /Rr (M9) and /Fr (M14) turn ON. (FS-604) J72-90 The FS does not stop within a specified period of time after the main body sends it a stop signal. When idling J73-01 J73-02 J73-05 J73-07 J73-08 J73-09 J73-10 TU J73-11 J73-12 J73-13 PI ZU J73-14 J73-15 The main tray exit sensor (PS6) turns ON while in idling. The stacker entrance sensor (PS5) turns ON while in idling. The FS entrance sensor (PS4) turns ON while in idling. The sub tray paper exit sensor (PS1) turns ON while in idling. The stacker empty sensor (PS20) turns ON while in an exit jam. The folding passage sensor (PS26) turns ON while in idling. (FS-604 only) The folding paper exit sensor (PS25) turns ON while in idling. (FS-604 only) The entrance sensor (PS101) turns ON while in idling. The conveyance sensor (PS102) turns ON while in idling. The exit sensor (PS108) turns ON while in idling. The folding paper exit sensor (PS25) turns ON while in idling. One of the following sensors turns ON while in idling. Leading or trailing edge PS on the paper edge sensor board (PESB) Passage sensor (PS1) Exit sensor (PS9) PI J73-17 The paper entrance sensor /Up (PS201) turns ON while in idling. Resulting
Field Service Ver3.0 May.2006 Correction Remove jammed paper if any from the FS/main body.
bizhub PRO 920
tion FS J72-83
operation The FS/main body stop immediately.
Remove jammed paper if any from the ZU/main body.
Remove jammed paper if any from the PI/main body.
456
Field Service Ver3.0 May.2006
13. MALFUNCTION CODE

13.1 Malfunction code list
A. Note for use Turn OFF/ON the power switch (SW2) of the main body when releasing an abnormal condition. B. Code list NOTE For codes with "*" given in the error code column, a message "Turn off the power and turn it on again" is displayed on the operation board. For codes with "#" given in the error code column, no error code is displayed. However, these code are left as a record for data collection, list output and CSRC. For codes with no "*" or "#" given in the error code column, a message "Contact the service" is displayed.
Classification Main body Drive
Code SC13-01
Causes An abnormal speed signal of the paper feed motor (M4) is checked. An error detection signal is detected twice in succession a specified period of time after M4 was turned ON (the first signal is ignored).
Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
Estimated abnormal parts Paper feed motor (M4) Printer control board (PRCB)
LU
SC13-02
An abnormal speed signal of the paper feed motor (M101) is checked. An error detection signal is detected twice in succession a specified period of time after M101 was turned ON (the first signal is ignored).
Paper feed motor (M101) LU drive board (LUDB)
Main body
Tray 1
SC18-10
The locking of the paper lift motor /1 (M19) is detected. An error detection signal of M19 is detected while M19 is ON.
Paper lift motor /1 (M19) Printer control board (PRCB) Upper limit sensor /1 (PS20) DC power supply /2 (DCPS2) Loose connection Tray rear end restriction plate misaligned Paper improperly loaded Tray 1
457
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC18-11# Causes When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor / 1 (M19) turns ON for lifting operation. And at this time, an error detection signal (24V cut off) is detected. SC18-12# When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor / 1 (M19) turns ON for lifting operation. And at this time, an error detection signal (blowout of ICP) is detected. SC18-13# When the upper limit sensor /1 (PS20) is OFF, PS20 does not turn ON within a specified period of time after the paper lift motor / 1 (M19) turns ON for lifting operation. And at this time, an error detection signal is not detected. Tray 2 SC18-20 The locking of the paper lift motor /2 (M20) is detected. When M20 is ON, an error detection signal of the M20 is detected. SC18-21# When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor / 2 (M20) turns ON for lifting operation. And at this time, an error detection signal (24V cut off) is detected. SC18-22# When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor / 2 (M20) turns ON for lifting operation. And at this time, an error detection signal (blowout of ICP) is detected. The main body stops immediately to turn OFF the main relay (RL1). Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting operation of the tray is not completed, "Set paper in the tray 2" is displayed on the operation panel. Resulting operation Main body Tray 1 Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting operation of the tray is not completed, "Set paper in the tray 1" is displayed on the operation panel.
Field Service Ver3.0 May.2006 Estimated abnormal parts Paper lift motor /1 (M19) Printer control board (PRCB) Upper limit sensor /1 (PS20) DC power supply /2 (DCPS2) Loose connection Tray rear end restriction plate misaligned Paper improperly loaded Tray 1
bizhub PRO 920
Paper lift motor /2 (M20) Printer control board (PRCB) Upper limit sensor /2 (PS21) DC power supply /2 (DCPS2) Loose connection Tray rear end restriction plate misaligned Paper improperly loaded Tray 2
458
Field Service Ver3.0 May.2006 Classification Main body Tray 2 Code SC18-23# Causes When the upper limit sensor /2 (PS21) is OFF, PS21 does not turn ON within a specified period of time after the paper lift motor / tion. And at this time, an error detection signal is not detected. Resulting operation Error code is not displayed on the operation panel, but displayed collection, the list output and CSRC. Since the lifting operation of the tray is not completed, "Set paper in the tray 2" is displayed on the operation panel. Tray 3 SC18-30 The locking of the paper lift motor /3 (M21) is detected. When M21 is ON, an error detection signal of the M21 is detected. SC18-31# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor / tion. And at this time, an error detection signal (24V cut off) is detected. SC18-32# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor / The main body stops immediately to turn OFF the main relay (RL1). Error code is not displayed on the operation panel, but displayed collection, the list output and CSRC. Since the lifting operation of the tray is not completed, "Set paper in the
13. MALFUNCTION CODE Estimated abnormal parts Paper lift motor /2 (M20) Printer control board (PRCB) Upper limit sensor /2 (PS21) DC power supply /2 (DCPS2) Loose connection Tray rear end restriction plate misaligned Paper improperly loaded Tray 2
2 (M20) turns ON for lifting opera- only on the data
Paper lift motor /3 (M21) Printer control board (PRCB) Upper limit sensor /3 (PS22) Loose connection Tray rear end restriction plate misaligned Paper improperly loaded Tray 3
3 (M21) turns ON for lifting opera- only on the data
3 (M21) turns ON for lifting opera- tray 3" is displayed on the tion. And at this time, an error detection signal (blowout of ICP) is detected. SC18-33# When the upper limit sensor /3 (PS22) is OFF, PS22 does not turn ON within a specified period of time after the paper lift motor / 3 (M21) turns ON for lifting operation. And at this time, an error detection signal is not detected. operation panel.
459
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC18-40 Causes The locking of the paper lift motor (M100) is detected. When the paper lift motor (M100) is ON, an error detection signal of M100 is detected in succession for 1 second. SC18-41# When the upper limit sensor (PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a specified period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal (24V cut off) is detected. SC18-42# When the upper limit sensor (PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a specified period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal (blowout of ICP) is detected. SC18-43# When the upper limit sensor (PS109) or the lower limit sensor (PS101) is OFF, PS109 or PS101 does not turn ON within a specified period of time after the paper lift motor (M100) turns ON for its lifting or lowering operation. And at this time, an error detection signal is not detected. Main body Bypass SC18-51# When the upper limit sensor / bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal (24V cut off) is detected. "Press START to restart" is displayed on the operation panel. An error code is displayed (J1001 jam count) only for data collection, list output and CSRC. Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. Since the lifting operation of the tray is not completed, "Set paper in the tray 4" is displayed on the operation panel. Resulting operation LU LU The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Paper lift motor (M100) DC power supply /2 (DCPS2) LU drive board (LUDB) Lower limit sensor (PS101) Upper limit sensor (PS109) Loose connection
bizhub PRO 920
Paper lift motor (M100) LU drive board (LUDB) Lower limit sensor (PS101) Upper limit sensor (PS109) Loose connection
Bypass tray lift motor (M22) Printer control board (PRCB) Upper limit sensor /Bypass (PS23) Lower limit sensor /Bypass (PS43) DC power supply /2 (DCPS2) Loose connection
460
Field Service Ver3.0 May.2006 Classification Main body Bypass Code SC18-52# Causes When the upper limit sensor / bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal (blowout of ICP) is detected. SC18-53# When the upper limit sensor / bypass (PS23) or the lower limit sensor /bypass (PS43) is OFF, PS23 or PS43 does not turn ON within a specified period of time after the bypass tray lift motor (M22) turns ON for its lifting or lowering operation. And at this time, an error detection signal is not detected. Resulting operation "Press START to restart" is displayed on the operation panel. An error code is displayed (J1001 jam count) lection, list output and CSRC.
13. MALFUNCTION CODE Estimated abnormal parts Bypass tray lift motor (M22) Printer control board (PRCB) Upper limit sensor /Bypass (PS23) Lower limit sensor /Bypass (PS43) (DCPS2) Loose connection
only for data col- DC power supply /2
461
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC21-01 Causes When the charge cleaning home sensor (PS41) is OFF with the main power switch (SW1) ON, PS41 does not turn ON within a specified period of time after the charge cleaning motor (M23) turns ON for home position research operation (return operation). At this time, an error detection signal (blowout of ICP) is not detected. PS41 does not turn OFF within a specified period of time after the reverse operation (return operation) is started. At this time, an error detection signal (blowout of ICP) is not detected. It is checked that the time for the M23 operations is over. The charge cleaning limit sensor (PS42) does not turn ON within a specified period of time after the reverse operation (return operation) is started for detection of PS41 being OFF. Or, PS41 does not turn ON within a specified period of time after PS42 turns ON. At this time, an error detection signal (blowout of ICP) is not detected. Resulting operation Main body Wire cleaning abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Charge cleaning motor (M23) Printer control board (PRCB) Charge cleaning home sensor (PS41) Charge cleaning limit sensor (PS42) Wiring harness broken Loose connection
bizhub PRO 920
462
Field Service Ver3.0 May.2006 Classification Main body Wire cleaning abnormality Code SC21-02 Causes The blowout of ICP for the charge cleaning motor (M23) in the printer control board (PRCB) is checked. When the charge cleaning home sensor (PS41) is OFF with the main power switch (SW1) ON, PS41 does not turn ON within a specified period of time after the M23 turns ON for home position research operation (return operation). And at this time, an error detection signal (blowout of ICP) is detected. PS41 does not turn OFF within a specified period of time after the reverse operation (return operation) is started. And at this time, an error detection signal (blowout of ICP) is detected. The charge cleaning limit sensor (PS42) does not turn ON within a specified period of time after the reverse operation (return operation) is started for detection of PS41 being OFF. Or, PS41 does not turn ON within a specified period of time after PS42 turns ON. At this time, an error detection signal (blowout of ICP) is detected. SC21-03 The locking of the charge cleaning motor (M23) is detected. A motor lock signal is detected while moving from the charge cleaning limit sensor (PS42) side to the charge cleaning home sensor (PS41) side, and after a retry operation, a fifth motor lock signal is detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Charge cleaning motor (M23) Printer control board (PRCB) Charge cleaning home sensor (PS41) Charge cleaning limit sensor (PS42) Wiring harness broken Loose connection
Charge cleaning motor (M23) Printer control board (PRCB) Charge cleaning home sensor (PS41) Charge cleaning limit sensor (M23) Charging/cleaning member
463
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC21-04 Causes It is checked that the operations of the transfer/separation cleaning motor (M18) are over. When the transfer/separation cleaning home sensor (PS11) is OFF with the main power switch (SW1) ON, PS11 does not turn ON within a specified period of time after the M18 turns ON for a home position research operation (return operation). At this time, an error detection signal (blowout of ICP) is not detected. PS11 does not turn OFF within a specified period of time after the reverse operation (return operation) is started. At this time, an error detection signal (blowout of ICP) is not detected. It is checked that the operations of the M18 are over. The transfer/separation cleaning limit sensor (PS12) does not turn ON within a specified period of time after the reverse operation (return operation) is started for detection of PS11 being OFF. Or, PS11 does not turn ON within a specified period of time after PS12 turns ON. At this time, an error detection signal (blowout of ICP) is not detected. SC21-06 The locking of the transfer/separation cleaning motor (M18) is detected. Motor lock signals are detected while moving from the transfer/ separation limit sensor (PS12) side to the transfer/separation home sensor (PS11) side, and after a retry operation, a fifth motor lock signal is detected. Resulting operation Main body Wire cleaning abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Transfer/separation cleaning motor (M18) ADU drive board (ADUDB) Transfer/separation cleaning home sensor (PS11) Transfer/separation cleaning limit sensor (PS12) Wiring harness broken Loose connection
bizhub PRO 920
Transfer/separation cleaning motor (M18) ADU drive board (ADUDB) Transfer/separation cleaning home sensor (PS11) Transfer/separation cleaning limit sensor (PS12) Transfer/separation cleaning member
464
Field Service Ver3.0 May.2006 Classification Main body Motor abnormality Code SC23-01 Causes The speed error signal of the toner bottle motor (M15) is checked. An error detection signal is detected twice in succession a specified period of time after M15 turns ON (the first signal is ignored). SC23-02 The speed error signal of the developing motor (M3) is checked. Since an error detection signal is detected a second after M3 turns ON, turn OFF M3 for a specified period of time. Then, an error detection signal is detected again a specified period of time after it is turned ON again. SC23-03 The locking of the blade motor (M14) is detected. The error detection signal (over current) of M14 is detected. SC23-04 It is checked that the movement of the blade motor (M14) is not completed, and the 24V power source is also checked. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, an error detection signal (24V cut out) is detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Toner bottle motor (M15) Printer control board (PRCB)
Developing motor (M3) Printer control board (PRCB)
Drum motor (M2) Blade motor (M14) Printer control board (PRCB) Blade sensor /1 (PS30) Blade sensor /2 (PS31) DC power supply /2 (DCPS2) Wiring harness broken Loose connection
465
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC23-05 Causes The blowout of ICP for the blade motor (M14) in the printer control board (PRCB) is checked. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, the error detection signal (blowout of ICP) of M14 is detected. SC23-06 It is checked that the movement of the blade motor (M14) is not completed. The drum READY1 signal (READY condition) cannot be detected within a specified period of time after the drum motor (M2) turns ON. Or, the drum READY1 signal (READY release condition) cannot be detected within a specified period of time after M2 turns OFF. At this time, an error detection signal is not detected. SC23-07 It is checked that the movement of the blade motor (M14) is not completed, and 24V power source is also checked. The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detection signal (24V cut off) is detected. Resulting operation Main body Motor abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Drum motor (M2) Blade motor (M14) Printer control board (PRCB) Blade sensor /1 (PS30) Blade sensor /2 (PS31) DC power supply /2 (DCPS2) Wiring harness broken Loose connection
bizhub PRO 920
466
Field Service Ver3.0 May.2006 Classification Main body Motor abnormality Code SC23-08 Causes The blowout of ICP for the blade motor (M14) in the printer control board (PRCB) is checked. The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detection signal (blowout of ICP) of M14 is detected. SC23-09 It is checked that the movement of the blade motor (M14) is not completed. The blade READY signal (READY condition) cannot be detected within a specified period of time after the blade replacement signal turns ON. Or, the blade READY signal (READY release condition) cannot be detected within a specified period of time after the blade replacement signal turns OFF. At this time, an error detection signal is not detected. SC23-10 It is checked that the drum motor (M2) does not start. The drum READY2 signal (READY signal) is not detected within a specified period of time after M2 turns ON. SC23-11 The blowout of ICP for the toner supply motor (M11) in the printer control board (PRCB) is checked. An error detection signal (blowout of ICP) is detected when M11 turns ON. SC23-21 When the recycle cut motor (M24) is turned ON, an error detection signal is detected twice in a row within a specified period of time. (An error detection signal on the first time is ignored.) Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Drum motor (M2) Blade motor (M14) Printer control board (PRCB) Blade sensor /1 (PS30) Blade sensor /2 (PS31) DC power supply /2 (DCPS2) Wiring harness broken Loose connection
Blade motor (M14) Printer control board (PRCB) Blade sensor /1 (PS30) Blade sensor /2 (PS31) Wiring harness broken Loose connection
Drum motor (M2) Printer control board (PRCB) Loose connection Toner supply motor (M11) Wiring harness broken
Recycle cut motor (M24) Recycle cut drive board (RCDB)
467
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC24-01 Causes The temperature of the drum temperature sensor (TH5) detected a specified period of time after the main power switch (SW1) is turned ON is -3C or lower, and also, the drum temperature after a specified period of time is -3C or lower. SC24-02 When the main power switch (SW1) turns ON with the fusing temperature below 50C, the detected temperature of the drum temperature sensor (TH5) is more than 52C, and when the detected temperature is above 52C after a specified period of time. Connection abnormality High voltage power source abnormality SC28-02 SC28-01 A charge leak is detected. After a charge error detection signal is detected while in the charge ON, up to 5 charge ON/OFF operations occur in succession. A transfer leak is detected. After a transfer error detection signal is detected while in the transfer ON, up to 5 transfer ON/OFF operations occur in succession. If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). SC24-03 The erase lamp (EL) is unconnected. Resulting operation Main body Motor abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Printer control board (PRCB) Drum temperature sensor (TH5)
bizhub PRO 920
Erase lamp (EL) Loose connection
High voltage unit /1 (HV1) Charging/power feeding contact
High voltage unit /2 (HV2) Transfer/separation charger Power feeding contact
468
Field Service Ver3.0 May.2006 Classification Main body High voltage power source abnormality SC28-04 Code SC28-03 Causes A separation leak is detected. After a separation error detection signal is detected while in the separation ON, up to 5 separation ON/OFF operations occur in succession. The error detection signal (blowout of a 24V ICP) of the high voltage unit /2 (HV2) is detected. Process abnormality SC29-01 The dirt correction of the sensor is not completed. While in the maximum density correction, the dirt correction of the IDC sensor (IDCS) is not sufficient. When this condition is detected 10 times in succession, the error code is displayed. SC29-02# The maximum density correction is not completed. While in the maximum density correction, the number of rotations of the developing roller gets to the maximum. SC29-03# The IDC sensor (IDCS) output abnormality. While in the maximum density correction, a patch for control is not output. (No output is made from the IDCS.) Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained. SC29-04 The dirt correction of the sensor is not completed. While in gamma correction, the dirt correction of the PGC sensor (PGCS) is not sufficient. When SC29-4 or SC29-7 is detected ten times in succession, this error code is displayed. The main body stops immediately to turn OFF the main relay (RL1). Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Toner control sensor board (TCSB) Printer control board (PRCB) High voltage unit /2 (HV2) Transfer/separation charger Power feeding contact ADU drive board (ADUDB) Wiring harness broken
Toner control sensor board (TCSB) Printer control board (PRCB) Developing motor (M3) Write unit Overall control board (OACB)
469
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC29-05# Causes The PGC sensor (PGCS) output abnormality. While in the gamma correction, a patch for control is not output. (No output is made from the PGCS.) SC29-06# The gamma correction data is defective. The gamma correction output is abnormal. A regression error when carrying out a gamma curve operation while in the gamma correction. Resulting operation Main body Process abnormality Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained. SC29-07 The dirt correction of the sensor is not completed. While in the dot diameter correction, the dirt correction of the PGC sensor (PGCS) is not sufficient. When SC29-4 or SC29-7 is detected ten times in succession, this error code is displayed. SC29-08# Correction abnormality. While in the dot diameter correction, the correction is terminated with an abnormal value. Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained. SC29-09 Drum potential sensor (DPS) output abnormality. While in the 0V check of the DPS, more than 100V of the drum surface potential is detected more than 5 times. When this condition is detected 5 times in succession, the error code is displayed. The main body stops immediately to turn OFF the main relay (RL1). The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Toner control sensor board (TCSB) Printer control board (PRCB) Developing motor (M3) Write unit Overall control board (OACB)
bizhub PRO 920
Toner control sensor board (TCSB) Printer control board (PRCB) Developing motor (M3) Write unit Overall control board (OACB)
Drum potential sensor board (DPSB) Printer control board (PRCB) Drum potential sensor (DPS) Loose connection
470
Field Service Ver3.0 May.2006 Classification Main body Process abnormality Code SC29-10 Causes Drum potential sensor (DPS) output abnormality. While in the drum potential correction, a patch for control is not output with the V1 getting to more than 350V. When this condition is detected 5 times in succession, the error code is displayed. SC29-11 The data is defective. While in the drum potential correction, no convergence is obtained even after correction is made more than 10 times. When this condition is detected 5 times in succession, the error code is displayed. SC29-12# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the transfer current. SC29-13# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the separation (AC) current. SC29-14# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the separation (DC) current. SC29-15# Auto adjustment monitor value abnormality. No convergence is made in the auto adjustment of the developing bias. Fan abnormality SC32-01 The rotation of the conveyance suction fan (FM2) is checked, and the 24V power source is also checked. An abnormal FM2 EM signal condition occurs a specified period of time after FM2 is turned ON. This abnormal condition recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. The main body stops immediately to turn OFF the main relay (RL1). Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and the CSRC. The control of the main body is made by using a data previously obtained. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Drum potential sensor board (DPSB) Printer control board (PRCB) Drum potential sensor (DPS) Loose connection
High voltage unit /1 (HV1) High voltage unit /2 (HV2) Printer control board (PRCB) ADU drive board (ADUDB)
AC drive board (ACDB) Conveyance suction fan (FM2) DC power supply /2 (DCPS2) Wiring harness earth fault Loose connection
471
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC32-02 Causes The blowout of ICP for the conveyance suction fan (FM2) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM2 EM signal a specified period of time after FM2 is turned ON. This abnormal condition recurs even a specified period of time after FM2 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. SC32-03 The rotation of the conveyance suction fan (FM2) is checked. An abnormal condition occurs with the FM2 EM signal a specified period of time after FM2 is turned ON. This abnormal condition recurs even a specified period of time after FM2 is turned OFF and then turned ON, and an error detection signal (24V cut off/ blowout of ICP) is not detected. SC32-04 The rotation of the fusing fan (FM1) is checked, and the 24V power source is also checked. An abnormal condition occurs with the FM1 EM signal a specified period of time after FM1 is turned ON. This abnormal condition recurs even a specified period of time after FM1 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. Resulting operation Main body Fan abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts AC drive board (ACDB) Conveyance suction fan (FM2) DC power supply /2 (DCPS2) Wiring harness earth fault Loose connection
bizhub PRO 920
ADU drive board (ADUDB) Fusing fan (FM1) DC power supply /2 (DCPS2) Loose connection
472
Field Service Ver3.0 May.2006 Classification Main body Fan abnormality Code SC32-06 Causes The rotation of the fusing fan (FM1) is checked. An abnormal condition occurs with the FM1 EM signal a specified period of time after FM1 is turned ON. This abnormal condition recurs even a specified period of time after FM1 is turned OFF and then turned ON, and an error detection signal (24V cut off/ blowout of ICP) is not detected. SC32-07# When the print is completed, the fusing fan (FM1) EM signal gets into an abnormal condition. Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. ADU section motor abnormality SC33-05 SC33-01 Registration motor (M12) speed abnormality. A specified period of time after M12 turns ON, an error detection signal is detected twice in a row. (An error detection signal on the first time is ignored.) The blowout of ICP for the web motor (M16) in the printer control board (PRCB) is checked, and the 24V power source is also checked. When M16 turn ON from OFF, error detection signals (blowout of ICP and the 24V cut off) are detected. If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). SC33-06 The blowout of ICP for the web motor (M16) in the printer control board (PRCB) is checked. When M16 turns ON from OFF, the blowout of ICP abnormality is detected with a 24V down signal normal. The main body stops immediately to turn OFF the main relay (RL1). Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts ADU drive board (ADUDB) Fusing fan (FM1) DC power supply /2 (DCPS2) Loose connection
Registration motor (M12) Loose connection
DC power supply /2 (DCPS2) Printer control board (PRCB)
Web motor (M16) Printer control board (PRCB) AC drive board (ACDB)
473
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC34-01 Causes Thermistor /1 (TH1) high temperature detection (software). TH1 detects a temperature of 210C or above 5 times in a specified period of time. SC34-02 Thermistor /3 (TH3) high temperature detection (software). TH3 detects a temperature of 230C or above 5 times in a specified period of time. SC34-03 Thermistor /1 (TH1) high temperature detection (hardware). An abnormal condition is detected with the fusing error detection signal 1. SC34-04 Thermistor /3 (TH3) high temperature detection (hardware). An abnormal condition is detected with the fusing error detection signal 4. Fusing low temperature abnormality SC35-01 Thermistor /1 (TH1) low temperature detection (software). TH1 does not get to 50C when a specified period of time elapses after the main power switch (SW1) is turned ON for the fusing ON control. SC35-02 Thermistor /3 (TH3) low temperature detection (software). TH3 does not get to 50C when a specified period of time elapses after the main power switch (SW1) is turned ON for the fusing ON control. Fusing sensor abnormality SC36-02 SC36-01 Thermistor /1 (TH1) high temperature detection (long time/software). TH1 detects a temperature of 200C or above 30 times in a row in a specified period of time. Thermistor /3 (TH3) high temperature detection (long time/software). TH3 detects a temperature of 220C or above 30 times in a row in a specified period of time. Caution **, or SC35-** SC36-** Resulting operation Main body Fusing high temperature abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Printer control board (PRCB) AC drive board (ACDB) Fusing heater lamp /1 (L2) Fusing heater lamp /2 (L3) Fusing heater lamp /3 (L4) Thermistor /1 (TH1) When SC34- Thermistor /3 (TH3)
bizhub PRO 920
(fusing temperature related abnormalities) occur, be sure to repair defective parts before setting software DIPSW3-1 to ting to 0 0. Setthe with not result the Printer control board (PRCB) AC drive board (ACDB) Fusing heater lamp /1 (L2) Fusing heater lamp /2 (L3) Fusing heater lamp /3 (L4) Thermistor /1 (TH1) Thermistor /2 (TH2) Thermistor /3 (TH3) Thermistor /4 (TH4)
DIPSW3-1 defective parts repaired may in a fire.
474
Field Service Ver3.0 May.2006 Classification Main body Fusing sensor abnormality Code SC36-03 Causes Thermistor /1 (TH1) low temperature detection (hardware). The output voltage of the TH1 is detected as a low temperature abnormality (-6C or lower) in the comparator circuit. SC36-04 Thermistor /3 (TH3) low temperature detection (hardware). The output voltage of the TH3 is detected as a low temperature (6C or lower) in the comparator circuit. SC36-05 Thermistor /2 (TH2) low abnormality detection (hardware). The output voltage of the TH2 is detected as a low temperature (6C or lower) or high temperature (240.5Cor higher) abnormality in the comparator circuit. SC36-06 Thermistor /4 (TH4) low abnormality detection (hardware). The output voltage of the TH4 is detected as a low temperature (6C or lower) or high temperature (240.5Cor higher) abnormality in the comparator circuit. Caution When SC34**, or Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Printer control board (PRCB) AC drive board (ACDB) Fusing heater lamp /1 (L2) Fusing heater lamp /2 (L3) Fusing heater lamp /3 (L4) Thermistor /1 (TH1) Thermistor /2 (TH2)
SC35-** Thermistor /3 (TH3) SC36-** Thermistor /4 (TH4)
(fusing temperature related abnormalities) occur, be sure to repair defective parts before setting software DIPSW3-1 to ting to 0 0. Setthe with not result Scanner drive board (SDB) Scanner motor (M13) Scanner home sensor (PS5) DC power supply /2 (DCPS2) Wiring harness earth fault Loose connection the
DIPSW3-1 defective parts repaired may in a fire.
Scanner abnormality
SC41-01
The scanner home sensor (PS51) does not turn ON within a specified period of time after the home position search is started.
The main body stops immediately to turn OFF the main relay (RL1).
Writing section abnormality
SC41-02
When the speed of the polygon motor (M17) is being switched, a speed lock signal is not detected within a specified period of time.
Scanner drive board (SDB) Polygon motor drive board (PMDB) Polygon motor (M17)
475
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC42-01 Causes The rotation of the scanner cooling fan (FM7) is checked, and 24V power source is also checked. An abnormal condition occurs with the FM7 EM signal a specified period of time after FM7 turns ON. This abnormal condition recurs even a specified period of time after FM7 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC42-04 The rotation of the write unit cooling fan /1 (FM5) is checked, and 24V power source is also checked. An abnormal condition occurs with the FM5 EM signal a specified period of time after FM5, the write unit cooling fan /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC42-05 The blowout of ICP for the write unit cooling fan /1 (FM5) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM5 EM signal a specified period of time after FM5, the write unit cooling fan /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. Resulting operation Main body Fan abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Scanner drive board (SDB) Scanner cooling fan (FM7) DC power supply /2 (DCPS2) Wiring harness earth fault Loose connection
bizhub PRO 920
Write unit cooling fan /1 (FM5) Overall control board (OACB) DC power supply /2 (DCPS2) AC drive board (ACDB) Wiring harness earth fault
476
Field Service Ver3.0 May.2006 Classification Main body Fan abnormality Code SC42-06 Causes Resulting operation The rotation of the write unit cool- The main body ing fan /1 (FM5) is checked. An abnormal condition occurs with the FM5 EM signal a specified period of time after FM5 and write unit cooling fan /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected. SC42-07 When the print is started, an error detection signal of the writing section cooling fan /1 (FM5) is detected. SC42-08 The rotation of the write unit cooling fan /2 (FM8) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM8 EM signal a specified period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC42-09 The blowout of ICP for the write unit cooling fan /2 (FM8) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM8 EM signal a specified period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Write unit cooling fan /1 (FM5) Write unit cooling fan /2 (FM8) AC drive board (ACDB) Wiring harness earth fault Loose connection
DC power supply /2 (DCPS2) AC drive board (ACDB) Write unit cooling fan /1 (FM5) Write unit cooling fan /2 (FM8) Cooling fan /4 (FM12) Wiring harness earth fault Loose connection
477
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC42-10 Causes Resulting operation Main body Fan abnormality The rotation of the write unit cool- The main body ing fan /3 (FM8) is checked. An abnormal condition occurs with the FM8 EM signal a specified period of time after the write unit cooling fan /1 (FM5) and /2 (FM8) turns ON. This abnormal condition recurs even a specified period of time after FM5/FM8 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected. SC42-11 When the print is started, an error detection signal of the writing section cooling fan /2 (FM8) is detected. SC42-12 The rotation of the cooling fan /4 (FM12) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM12 EM signal a specified period of time after FM12 turns ON. This abnormal condition recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC42-13 The blowout of ICP for the cooling fan /4 (FM12) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM12 EM signal a specified period of time after FM12 turns ON. This abnormal condition recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts DC power supply /2 (DCPS2) AC drive board (ACDB) Write unit cooling fan /1 (FM5) Write unit cooling fan /2 (FM8) Cooling fan /4 (FM12) Wiring harness earth fault Loose connection
bizhub PRO 920
DC power supply /2 (DCPS2) AC drive board (ACDB) Cooling fan /4 (FM12) Wiring harness broken Loose connection
478
Field Service Ver3.0 May.2006 Classification Main body Fan abnormality Code SC42-14 Causes Rotation of the cooling fan /4 (FM12) is checked. An abnormal condition occurs with the FM12 EM signal a specified period of time after FM12 turns ON. This abnormal condition recurs even a specified period of time after FM12 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected. SC42-16 The rotation of the polygon cooling fan (FM9) is checked and the 24V power source is also checked. An abnormal condition occurs with the FM9 EM signal a specified period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC42-17 The blowout of ICP for the polygon cooling fan (FM9) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM9 EM signal a specified period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. SC42-18 The rotation of the polygon cooling fan (FM9) is checked. An abnormal condition occurs with the FM9 EM signal a specified period of time after FM9 turns ON. This abnormal condition recurs even a specified period of time after FM9 is turned OFF and then turned ON, and an error detection signal (24V cut off/ blowout of ICP) is not detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts DC power supply /2 (DCPS2) AC drive board (ACDB) Cooling fan /4 (FM12) Wiring harness broken Loose connection
DC power supply /2 (DCPS2) AC drive board (ACDB) Polygon cooling fan (FM9) Wiring harness broken Loose connection
479
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC42-19# Causes When the print is started, an error detection signal of the polygon cooling fan (FM9) is detected. Resulting operation Main body Fan abnormality Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. SC42-20 Power supply cooling fan /1 (FM19) and /2 (FM20) rotation check. A specified period of time after FM19 and FM20 turn ON, the FM19 EM signal and the FM20 EM signal get into an abnormal condition at the same time. And both the signals show an abnormal condition at the same time a specified period of time after they are turned ON again after being turned OFF, and also, no error detection signal (24V cut off/ blowout of a fuse) is detected). SC42-21 Paper exit cooling fan /Lw1 (FM13) and /Lw2 (FM14) rotation check. A specified period of time after FM13 and FM14 turn on, the FM13 EM signal and the FM14 EM signal get into an abnormal condition at the same time. And both the signals show an abnormal condition at the same time a specified period of time after they are turned on again after being turned off, and also, no error detection signal (24V cut off/ blowout of ICP) is not detected. The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts DC power supply /2 (DCPS2) AC drive board (ACDB) Polygon cooling fan (FM9) Wiring harness broken Loose connection
bizhub PRO 920
DC power supply /1 (DCPS1) Power supply cooling fan /1 (FM19) Power supply cooling fan /2 (FM20) Wiring harness broken Loose connection
DC power supply /2 (DCPS2) Printer control board (PRCB) Paper exit cooling fan /Lw1 (FM13) Paper exit cooling fan /Lw2 (FM14)
480
Field Service Ver3.0 May.2006 Classification Main body Fan abnormality Code SC42-22 Causes Paper exit cooling fan /Up1 (FM15) and /Up2 (FM17) rotation check. A specified period of time after FM15 and FM17 turn on, the FM15 EM signal and the FM17 EM signal get into an abnormal condition at the same time. And both the signals show an abnormal condition at the same time a specified period of time after they are turned on again after being turned off, and also, no error detection signal (24V cut off/ blowout of ICP) is not detected. Image proces sing abnormality SC46-01* While in the image write, APC is not applicable for the correction of the sub scan beam. Due to the 12V DC power for the laser drive not supplied, the MPC being wrong and the laser defective, the laser does not light up. Also, due to the rotation of the polygon mirror unavailable, the displacement of the index sensor, and the index sensor being defective, the index sensor cannot detect the laser. SC46-02* FIFO address abnormality for the scanner. While in the image read, the compression of image data that is read in is not correctly terminated. SC46-03* FIFO address abnormality for the printer. While in the image write, the expansion processing of image data that is read in is not correctly terminated. SC46-05* An error interrupt occurs with the compression/expansion chip FIFO. SC46-06* SC46-08* Elongation abnormality. While in the execution of APC, no change is found in the output of the index sensor. If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts DC power supply /2 (DCPS2) Printer control board (PRCB) Paper exit cooling fan /Up1 (FM15) Paper exit cooling fan /Up2 (FM17)
Writing section Power connector of the overall control board (OACB)
Overall control board (OACB) (Gate array damaged)
Writing section Power connector of the overall control board (OACB)
481
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC46-12* Causes After negation of SVV, the compression of images that are read in and their development into the page memory are not terminated within a specified period of time. SC46-13* Resulting operation Main body Image proces sing abnormality If there is a sheet of paper being printed, the main body completes the
Field Service Ver3.0 May.2006 Estimated abnormal parts Overall control board (OACB)
bizhub PRO 920
While in the image read, the com- paper exit before stopping pression processing from the scanner into the memory does not terminate within a specified period of time. The development from the scanner into the page memory does not terminate within a specified period of time. The SVV is not detected within a specified period of time. operations. Immediately to turn OFF the main relay (RL1).
Printer control board (PRCB) Overall control board (OACB) RADF
SC46-14*
While in the image write, the expansion processing from the memory to the printer does not terminate within a specified period of time. The output from the page memory to the printer does not terminate within a specified period of time. The PVV is not detected within a specified period of time.
Printer control board (PRCB) Overall control board (OACB)
SC46-15*
When writing images, in spite of no resource provided, an inappropriate processing such as an access to the elongation device is made.
Overall control board (OACB) OACB program
SC46-16*
When reading images, in spite of no resource provided, an inappropriate processing such as an access to the compression device is made.
SC46-17*
When processing images, a filter coefficient cannot be created normally.
SC46-19*
When accessing to the memory device, a defective software is detected.
482
Field Service Ver3.0 May.2006 Classification Main body Image proces sing abnormality Code SC46-21* Causes The expansion processing from the memory to the page memory is not terminated within a specified period of time. The compression processing from the page memory to the memory is not terminated within a specified period of time. The development from the memory into the page memory is not terminated within a specified period of time. The transmission of the compressed data from memory to memory is not terminated within a specified period of time. SC46-23* While in the image read, SVV does not turn OFF within a specified period of time and the preparation for scanning the next page cannot be started. SC46-24* Shading correction abnormality (GA abnormality). SC46-25* AOC/AGC adjustment abnormality. The light blocking cover at the read section and the lens cover are removed. The connector of the CCD board is disconnected. The power cable of the CCD board is unplugged. The ICP of the CCD board is cut off. The light volume of the exposure lamp is excessive. The exposure lamp does not light up. SC46-26# SC46-27# The adjustment data evacuated by resolutions is not available. A density conversion gamma Error code is not displayed on the operation panel, Resulting operation If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Printer control board (PRCB) Overall control board (OACB) OACB program
Overall control board (OACB)
Overall control board (OACB) OACB program CCD board (CCDB) Exposure lamp (L1)
Overall control board (OACB)
curve cannot be created normally. but displayed only on the data collection, the list output and CSRC.
483
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC46-29* SC46-30* SC46-31* Causes Calibration start abnormality. Calibration completion abnormality. Resulting operation Main body Image proces sing abnormality If there is a sheet of paper being printed,
Field Service Ver3.0 May.2006 Estimated abnormal parts Overall control board (OACB) OACB program
bizhub PRO 920
Despite of the MPC not being ter- the main body completes the minated, the initial sampling of the APC is attempted. paper exit While executing the APC, the execution of the MPC is attempted. before stopping operations. Immediately to turn OFF the main relay (RL1).
SC46-32*
SC46-34*
When a clock for the image write is abnormal, the sub scan beam interval is attempted to be corrected.
SC46-35
Sequentially shot page area abnormality. Due to an image area abnormality on the memory, images cannot be developed on the memory.
SC46-36
The PVV is turned ON before the initial APC start processing is completed.
Polygon motor (M17) Overall control board (OACB) OACB program Printer control board (PRCB) PRCB program
SC46-40
HDD /1 (HDD1) initialization abnormality. The HDD1 is defective, or the connector is poorly connected.
The main body stops immediately to turn OFF the main relay (RL1).
Overall control board (OACB) OACB program HDD /1 (HDD1)
SC46-41 SC46-42
The JOB information cannot be stored on the HDD /1 (HDD1). When hard disk /1 (HDD1) JOB auto deletion is being executed, a route cannot be opened.
SC46-43
HDD /1 (HDD1) access defective. The HDD1 is defective or the connector is poorly connected.
484
Field Service Ver3.0 May.2006 Classification Main body Image proces sing abnormality SC46-62# The print operation starts before the paper mis-centering adjusttering adjustment is too late.) SC46-63# The AGC is retried due to the decreased light volume of the exposure lamp. However, no error occurs. SC46-64# SC46-65# A PWM gamma curve is not created properly. Due to the paper skew correction amount being in excess of the permissible limit, the print is made with the leading edge shifted. SC46-80* SC46-81* SC46-82* SC46-83* SC46-90* SC46-91* Communication abnormality SC49-03 SC49-04 SC49-05 SC49-06 SC49-07 DMA abnormality. HDD /2 (HDD2) abnormality. IC cooling fan (FM21) abnormality. FATAL error. The CF card in IC-203 is different from the program version of the hard disk /2 (HDD2). *1 The error code is not displayed on the operation board. SC49-01*1 The message queue is insufficient or destroyed. The parameter value is in excess of the permissible limits. The ID of the task that sends the message queue is undefined. The receiving event of the message is undefined. Memory access abnormality. Header readout address abnormality. The communication from IC-203 to the overall control board (OACB) is blocked. The main body stops immediately to turn OFF the main relay (RL1). If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). Code SC46-61# Causes The scan operation starts before the original skew adjustment is terminated. (The skew adjustment is too late.) Resulting operation Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and
13. MALFUNCTION CODE Estimated abnormal parts DF control board (DFCB) Original skew sensor /Rr (PS311) Original skew sensor /Fr (PS312) Centering sensor (PS1)
ment is terminated. (The mis-cen- CSRC. Exposure lamp (L1)
Toner control sensor board (TCSB) Overall control board (OACB)
Overall control board (OACB) Overall control board (OACB) VI
HDD /2 (HDD2) IC cooling fan (FM21)
IC-203
485
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC49-08*1 Causes While in the security ON, the unlock of the hard disk /2 (HDD2) results in failure. (Due to the mismatch of the password) SC49-09*1 SC49-10 SC50-01* While in the security ON, an unlocked HDD is connected. An unformatted HDD /2 (HDD2) is detected. I/O initial communication check in the printer control board (PRCB). Main body drive serial input abnormality 1. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit. SC50-02* Main body drive serial input abnormality 2. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit. SC50-03* Main body drive serial input abnormality 3. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit. SC50-04* Main body drive serial input abnormality 4. Within a specified period of time after the power ON ACK, a serial data is not received from the main body drive unit. SC50-05* Communication error check between the printer engine system boards. Drive communication reception error detection abnormality. A reception error interruption occurs while in the drive board serial data reception. Or, due to the occurrence of the data checksum error /ID information error, a retransmission request is made three times and an error is detected on the 4th time. *1 Resulting operation Main body Communication abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts Formatted HDD /2 (HDD2)
bizhub PRO 920
HDD /2 (HDD2) Printer control board (PRCB)
Printer control board (PRCB) Each of the drive boards Loose connection
Since this is a security-related error code, be sure to contact KMBT before taking any measure.
486
Field Service Ver3.0 May.2006 Classification Main body Communication abnormality Code SC50-10* Causes Initial communication check between OACB/PRCB. Overall control board (OACB) communication connection abnormality. An initial data reception is not made from the OACB within a specified period of time after the power is turned on. SC50-11* Communication error check between OACB/PRCB. Overall control board (OACB) communication serial reception error detection abnormality. Fan abnormality SC52-01 The rotation of the cooling fan /1 (FM3) and /2 (FM4) are checked and +24V power source is also checked. An abnormal condition occurs with the FM3 and FM4 EM signal a specified period of time after FM3 and FM4 turns ON. This abnormal condition recurs even a specified period of time after FM3 and FM4 are turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC52-02 Rotation of the cooling fan /1 (FM3) and /2 (FM4) are checked. An abnormal condition occurs with the FM3 and FM4 EM signal a specified period of time after FM3 and FM4 turns ON. This abnormal condition recurs even a specified period of time after FM3 and FM4 are turned OFF and then turned ON, and an error detection signal (24V cut off) is not detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Printer control board (PRCB) Overall control board (OACB) Loose connection
AC drive board (ACDB) Cooling fan /1 (FM3) Cooling fan /2 (FM4) DC power supply /2 (DCPS2)
AC drive board (ACDB) Printer control board (PRCB) Cooling fan /1 (FM3) Cooling fan /2 (FM4) Loose connection
487
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC52-03# Causes The blowout of ICP for the cooling fan /1 (FM3) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM3 EM signal a specified period of time after FM3 turns ON. This abnormal condition recurs even a specified period of time after FM3 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. SC52-04# Rotation of the cooling fan /1 (FM3) is checked. An abnormal condition occurs with the FM3 EM signal a specified period of time after FM3 turns ON. This abnormal condition recurs even a specified period of time after FM3 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is not detected. SC52-05# The blowout of ICP for the cooling fan /2 (FM4) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM4 EM signal a specified period of time after FM4 turns ON. This abnormal condition recurs even a specified period of time after FM4 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. SC52-06# Rotation of the cooling fan /2 (FM4) is checked. An abnormal condition occurs with the FM4 EM signal a specified period of time after FM4 turns ON. This abnormal condition recurs even a specified period of time after FM4 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is not detected. Resulting operation Main body Fan abnormality Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC.
Field Service Ver3.0 May.2006 Estimated abnormal parts AC drive board (ACDB) Cooling fan /1 (FM3) Wiring harness earth fault
bizhub PRO 920
AC drive board (ACDB) Cooling fan /1 (FM3) Loose connection
AC drive board (ACDB) Cooling fan /2 (FM4) Wiring harness earth fault
488
Field Service Ver3.0 May.2006 Classification Main body Fan abnormality Code SC52-07 Causes The rotation of the cooling fan /3 (FM6) is checked and +24V power source is also checked. An abnormal condition occurs with the FM6 EM signal a specified period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (24V cut off) is detected. SC52-08 The blowout of ICP for the cooling fan /3 (FM6) in the AC drive board (ACDB) is checked. An abnormal condition occurs with the FM6 EM signal a specified period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (blowout of ICP) is detected. SC52-09 Rotation of the cooling fan /3 (FM6) is checked. An abnormal condition occurs with the FM6 EM signal a specified period of time after FM6 turns ON. This abnormal condition recurs even a specified period of time after FM6 is turned OFF and then turned ON, and an error detection signal (24V cut off/blowout of ICP) is not detected. SC52-10 When the print is started, an error detection signal of the cooling fan /1 (FM3) or the cooling fan /2 (FM4) is detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts AC drive board (ACDB) Cooling fan /3 (FM6) Wiring harness earth fault Loose connection DC power supply /2 (DCPS2)
AC drive board (ACDB) Cooling fan /1 (FM3) Cooling fan /2 (FM4)
489
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC52-11 Causes When the print is started, an error detection signal of the cooling fan /3 (FM6) is detected. SC53-01 A speed error signal of the fusing motor (M1) is checked. An error detection signal is detected twice in succession a specified period of time after M1 turns ON. (The first signal is ignored.) Counter abnormality SC53-02# The 24V power source for the total counter (TCT) is checked. When TCT is turned ON from OFF, an error detection signal (blowout of ICP/24V cut off) is detected. SC53-03# The blowout of ICP for TC in the AC drive board (ACDB) is checked. When the total counter (TCT) is turned ON from OFF, an error detection signal (blowout of ICP) is detected. However, an error detection signal (24V cut off) is not detected. SC53-04# The 24V power source for the key counter (KCT) is checked. When KCT is turned ON from OFF, an error detection signal (blowout of ICP/24V cut off) is detected. Power abnormality SC53-05# The blowout of ICP for KCT in the AC drive board (ACDB) is checked. When the key counter (KCT) is turned ON from OFF, an error detection signal (blowout of ICP) is detected. However, an error detection signal (24V cut off) is not detected. SC53-06 The blowout of a 12V ICP for the AC drive board (ACDB) is checked. In the serial initial communication, a signal of the blowout of a 12V ICP (AC drive) is detected. The main body stops immediately to turn OFF the main relay (RL1). Error code is not displayed on the operation panel, but displayed only on the data collection, the list output and CSRC. However, the counter does not operate. Resulting operation Main body Fan abnormality Motor abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts AC drive board (ACDB) Cooling fan /3 (FM6)
bizhub PRO 920
Fusing motor (M1)
AC drive board (ACDB) Total counter (TCT) DC power supply /2 (DCPS2) Key counter (KCT) Main relay (RL1)
Printer control board (PRCB) AC drive board (ACDB) DC power supply /1 (DCPS1) Loose connection
490
Field Service Ver3.0 May.2006 Classification Main body Power abnormality Code SC53-07 Causes The blowout of a 5V ICP for the AC drive board (ACDB) is checked. In the serial initial communication, a signal of the blowout of a 5V ICP (AC drive) is detected. SC53-08 The 12V power source in the printer control board (PRCB) is checked. An error detection signal of the 12V in PRCB is detected. SC53-11 The 24V power source for the SD/CL in the printer control board (PRCB) is checked. At the start, an error detection signal (blowout of ICP for the solenoid/clutch) is detected, and an error detection signal (24V cut off) is also detected. SC53-12 The blowout of ICP for the SD/CL in the printer control board (PRCB) is checked. At the start, an error detection signal (blowout of ICP for the solenoid/clutch) is detected. However, an error detection signal (24V cut off) is not detected. DF DF abnormality SC60-01* Although the main body sends out data according to the data retransmission request made by the DF, a retransmission request signal is received again. SC60-02* When a checksum error or an SRGA reception error was detected while in the reception in serial communication, a signal was sent to make a request for sending data again. And when data is being received upon this request, a checksum error or an SRGA reception error is detected again. If there is a sheet of paper being printed, the main body and the DF completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts Printer control board (PRCB) AC drive board (ACDB) DC power supply /1 (DCPS1) Loose connection
Each of the solenoids Each of the clutches Printer control board (PRCB) Wiring harness earth fault
Overall control board (OACB) DF control board (DFCB) Communication system cable
491
bizhub PRO 920
13. MALFUNCTION CODE Classification Code SC60-03* Causes When the main power switch (SW1) is ON, there is no response to the initial communication request from the main body to the DF even after a specified period of time elapses. SC60-11 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the DF control program. SC67-01 SC67-02 SC67-03 SC67-04 SC67-05 SC67-06 SC67-07 SC67-08 FS FS abnormality SC70-01* SC70-02* SC77-01 Original registration sensor (PS306) abnormality. Original conveyance sensor (PS308) abnormality. Original reverse sensor (PS309) abnormality. Non-volatile memory error. Cooling fan (FM301) abnormality. Reverse jam sensor (PS304) abnormality. Original reverse/exit sensor (PS313) abnormality. Tray up/down motor (M303) abnormality. Communication error. Start-up response error. The shift unit does not get to the shift position or the HP within a specified period of time. SC77-02 After start-up of the main tray up/ down motor (M3) operation, the main tray upper limit sensor (PS2) or the stapler paper exit upper limit sensor (PS7) does not turn ON within a specified period of time. The main body and the FS stop immediately to turn OFF the main relay (RL1). Resulting operation DF DF abnormality If there is a sheet of paper being printed, the main body and the DF completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1). If there is a sheet of paper being printed, the main body completes the paper exit before stopping operations. Immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts DF control board (DFCB)
bizhub PRO 920
DF control board (DFCB) DF program
Original registration sensor (PS306) Original conveyance sensor (PS308) Original reverse sensor (PS309) DF control board (DFCB) Cooling fan (FM301) Reverse jam sensor (PS304) Original reverse/exit sensor (PS313) Tray up/down motor (M303) FS control board (FSCB) connector FS control board (FSCB) Shift roller motor (M2) Shift roller home sensor (PS18) FS control board (FSCB) Main tray lift motor (M3) Main tray upper limit sensor (PS2) Stapler paper exit upper limit sensor (PS7)
492
Field Service Ver3.0 May.2006 Classification FS FS abnormality Code SC77-03 Causes After start-up of the alignment motor /Up (M5) operation, the alignment home sensor /Up (PS8) does not turn OFF within a specified period of time. Or, it does not turn ON after being turned OFF. SC77-04 After start-up of the paper exit roller motor (M7) operation, a predetermined speed is not obtained within a specified period of time. SC77-05 After start-up of the paper exit opening motor (M8) operation, the open/close operation is not completed within a specified period of time. (The paper exit opening home sensor (PS12) does not turn ON or OFF.) SC77-06 After start-up of the stapler movement motor (M11) operation, the stapler movement home sensor (PS11) does not turn OFF. Or, it does not turn ON after being turned OFF. SC77-07 Stapler rotation motor (M6) abnormality. SC77-08 Stapler /Rr rotation abnormality (FS-604 only) Resulting operation The main body and the FS stop immediately to turn OFF the main relay (RL1)
13. MALFUNCTION CODE Estimated abnormal parts FS control board (FSCB) Relay board (RB) Alignment motor /Up (M5) Alignment home sensor /Up (PS8) FS control board (FSCB) Paper exit roller motor (M7)
FS control board (FSCB) Paper exit motor (M8) Paper exit home sensor (PS12)
FS control board (FSCB) Stapler movement motor (M11) Relay board (RB) Stapler movement home sensor (PS11) FS control board (FSCB) Relay board (RB) Stapler rotation motor (M6) FS control board (FSCB) Relay board (RB) Stapler rotation home sensor (PS13)
SC77-11
The stapler motor home sensor / Fr (PS31) does not turn ON within a specified period of time after the stapler motor /Fr (M14) starts operations. (FS-509/516) Within a specified period of time after the start-up of the clincher motor /Fr (M15) or stapler motor / Fr (M14) operation, the clincher home sensor /Fr (PS33) or the stapler home sensor /Fr (PS31) does not turn ON. (FS-604)
FS control board (FSCB) Relay board (RB) Clincher motor /Fr (M15) Stapler motor /Fr (M14) Clincher home sensor /Fr (PS33) Stapler home sensor /Fr (PS31)
493
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13. MALFUNCTION CODE Classification Code SC77-12 Causes The stapler motor home sensor / Rr (PS30) does not turn ON within a specified period of time after the stapler motor /Rr (M10) starts operations. (FS-509/516) Within a specified period of time after the start-up of the clincher motor /Rr (M10) or stapler motor / Rr (M9) operation, the clincher home sensor /Rr (PS32) or the stapler home sensor /Rr (PS30) does not turn ON. (FS-604) SC77-15 Within a specified period of time after the start-up of the FS conveyance motor (M1) operation, the motor does not get to the predetermined speed. SC77-21 After the saddle stitching stopper motor (M18) starts the home position detection operation, the saddle stitching stopper home sensor (PS23) does not turn ON within a specified period of time. (FS-604 only) SC77-22 After the alignment motor /Lw (M16) starts the home position detection operation, the alignment plate home sensor /Lw (PS24) does not turn ON within a specified period of time. (FS-604 only) SC77-25 After the folding blade motor (M19) starts the home position detection operation, the folding blade home sensor /Lw (PS22) does not turn ON within a specified period of time. (FS-604 only) SC77-26 After start-up of the folding conveyance motor (M20) operation, the M20 does not get to the predetermined speed within a specified period of time. (FS-604 only) TU TU abnormality SC77-31 After start-up of the conveyance motor (M101) operation, the M101 does not get to the predetermined speed within a specified period of time. Resulting operation FS FS abnormality The main body and the FS stop immediately to turn OFF the main relay (RL1)
Field Service Ver3.0 May.2006 Estimated abnormal parts FS control board (FSCB) Relay board (RB) Clincher motor /Rr (M10) Stapler motor /Rr (M9) Clincher home sensor /Rr (PS32) Stapler home sensor /Rr (PS30)
bizhub PRO 920
FS control board (FSCB) FS conveyance motor (M1)
FS control board (FSCB) Relay board (RB) Saddle stitching stopper motor (M18) Saddle stitching stopper home sensor (PS23) FS control board (FSCB) Relay board (RB) Alignment motor /Lw (M16) Alignment home sensor /Lw (PS24)
FS control board (FSCB) Folding blade motor (M19) Folding blade home sensor (PS22)
FS control board (FSCB) Folding transfer motor (M20)
TU drive board (TUDB) Conveyance motor (M101)
494
Field Service Ver3.0 May.2006 Classification TU TU abnormality Code SC77-32 Causes After the blade motor (M102) starts the home position detection operation, the blade home switch (MS101) does not turn ON within a specified period of time. SC77-33 After the stopper motor (M103) starts the home position detection operation, the stopper home sensor (PS103) does not turn ON within a specified period of time. SC77-34 After the stopper release motor (M104) starts the home position detection operation, the stopper release home sensor (PS104) does not turn ON within a specified period of time. SC77-35 After the press motor (M105) starts the home position detection operation, the press home sensor (PS105) does not turn ON within a specified period of time. SC77-36 After the pusher motor (M107) starts the home position detection operation, the pusher home sensor (PS112) does not turn ON within a specified period of time. SC77-37 After the holder motor (M106) starts the home position detection operation, the upper limit sensor (PS110) does not turn ON within a specified period of time. PI PI abnormality SC77-41 After start-up of the tray lift motor /Lw (M202) operation, the tray lower limit sensor /Lw (PS210) does not turn ON within a specified period of time. SC77-42 After start-up of the tray lift motor /Up (M201) operation, the tray upper limit sensor /Up (PS204) does not turn ON within a specified period of time. SC77-43 After the conveyance motor (M203) turns ON, the M203 does not get to the predetermined speed within a specified period of time. Resulting operation The main body and the FS stop immediately to turn OFF the main relay (RL1)
13. MALFUNCTION CODE Estimated abnormal parts TU drive board (TUDB) Blade motor (M102) Blade home switch (MS101)
TU drive board (TUDB) Stopper motor (M103) Stopper home sensor (PS103) TU drive board (TUDB) Stopper release motor (M104) Stopper release home sensor (PS104) TU drive board (TUDB) Press motor (M105) Press home sensor (PS105)
TU drive board (TUDB) Pusher motor (M107) Pusher home sensor (PS112) TU drive board (TUDB) Holder motor (M106) Upper limit sensor (PS110)
FS control board (FSCB) PI drive board (PIDB) Tray lift motor /Lw (M202) Tray lower limit sensor /Lw (PS210) FS control board (FSCB) PI drive board (PIDB) Tray lift motor /Up (M201) Tray upper limit sensor /Up (PS204) FS control board (FSCB) PI drive board (PIDB) Conveyance motor (M203)
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13. MALFUNCTION CODE Classification Code SC77-44 Causes After the punch shift motor (M802) starts the home position search, the punch shift home sensor (PS803) does not turn ON even when a specified period of time elapses. SC77-47 ZU ZU abnormality SC77-52 Communication abnormality between FS-PK. After the 1st stopper motor (M2) starts the home position search, the 1st stopper home sensor (PS3) does not turn ON even when a specified period of time elapses. SC77-53 After the 2nd stopper motor (M3) starts the home position search, the 2nd stopper home sensor (PS4) does not turn ON even when a specified period of time elapses. SC77-54 After the punch clutch (CL1) turns on, the punch operation is not completed even when a specified period of time elapses. (The home punch sensor (PS6) does not turn OFF, or does not turn ON after being turned OFF.) SC77-55 After the punch shift motor (M5) starts the home position search, the punch shift home sensor (PS5) does not turn ON even when a specified period of time elapses. SC77-56 A specified period of time after the conveyance motor cooling fan (M10) is turned on, the EM signal of the M10 gets into an abnormal condition. Even after three trials with the M10 turned OFF, an abnormal condition still recurs. Resulting operation PK PK abnormality The main body and the FS stop immediately to turn OFF the main relay (RL1)
Field Service Ver3.0 May.2006 Estimated abnormal parts FS control board (FSCB) Punch drive board (PDB)
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FS control board (FSCB) Punch drive board (PDB) ZU control board (ZUCB) 1st stopper motor (M2) 1st stopper home sensor (PS3)
ZU control board (ZUCB) 2nd stopper motor (M3) 2nd stopper home sensor (PS4)
ZU control board (ZUCB) Punch motor (M4) Punch clutch (CL1) Punch home sensor (PS6)
ZU control board (ZUCB) Punch shift motor (M5) Punch shift home sensor (PS5)
ZU control board (ZUCB) Conveyance motor cooling fan (M10)
496
Field Service Ver3.0 May.2006 Classification ZU ZU abnormality Code SC77-57 Causes After the punch motor (M4) turns on, the punch operation is not completed even when a specified period of time elapses. (The punch home sensor (PS6) does not turn OFF, or it does not turn ON after being turned OFF.) SC77-58 After the punch switching motor (M8) starts the home position search, the punch switching switch (MS2) does not turn ON even when a specified period of time elapses. FS FS abnormality SC77-81 After the gate motor (M12) starts the home position search, the gate home sensor (PS16) does not turn ON even when a specified period of time elapses. SC77-91 Communication error when the sub CPU in the FS control board (FSCB) is receiving data. SC77-92 Communication error when the main CPU in the FS control board (FSCB) is receiving data. SC77-98 Main body Communication abnormality SC80-01* When the FS is started, an unwritten flash ROM is detected. Initial communication error between OACB/PRCB. When the main power switch (SW1) is turned ON, a response from the printer control board (PRCB) is not received even after a specified period of time elapses. SC80-02* SC80-03* Communication error between OACB/PRCB. Communication error between OACB/OB1. The main body stops immediately to turn OFF the main relay (RL1). . Resulting operation The main body and the FS stop immediately to turn OFF the main relay (RL1)
13. MALFUNCTION CODE Estimated abnormal parts ZU control board (ZUCB) Punch motor (M4) Punch clutch (CL1) Punch home sensor (PS6)
ZU control board (ZUCB) Punch switchover motor (M8) Punch switchover switch (MS2) FS control board (FSCB) Gate motor (M12) Gate home sensor (PS16)
FS control board (FSCB)
Printer control board (PRCB) Overall control board (OACB) Loose connection
Overall control board (OACB) Operation board /1 (OB1) Loose connection
ISW abnormality
SC80-11
When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the printer control program.
S and CA program
497
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13. MALFUNCTION CODE Classification Code SC80-21 Causes When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the IC-203 program. SC80-30 While in the data transmission by the ISW, a formal header information cannot be received within a specified period of time. SC80-31 While in the data transmission by the ISW, a checksum error or header error is detected with the download data. SC80-32 When ISW transfers data, the data is not written into the flash ROM correctly. SC80-40 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the FS control program. SC80-45 When the main power switch (SW1) is ON, a region into which no write was made by the ISW is detected in the IC program. ADU stand abnormality SC90-01* Initial communication check between the ADU drive board (ADUDB)/ printer control board (PRCB). ADU drive serial input abnormality 1. Within a specified period of time after the ACK at the time of the main power switch (SW1) being turned ON, a serial data from ID = 0 of the ADUDB is not received. SC90-02* Communication error check between the ADU drive board (ADUDB)/ printer control board (PRCB). ADU drive serial input abnormality 1. Within a specified period of time after the ACK at the time of the main power switch (SW1) being turned ON, a serial data from ID = 7 of ADUDB is not received. Resulting operation Main body ISW abnormality The main body stops immediately to turn OFF the main relay (RL1).
Field Service Ver3.0 May.2006 Estimated abnormal parts IC-203 program
bizhub PRO 920
Printer cable Parallel port on PC
Printer cable Program file corruption
Printer cable The board to which the data is transferred. FS control program
IC program
ADU drive board (ADUDB) Printer control board (PRCB) Loose connection
498
Field Service Ver3.0 May.2006 Classification Main body ADU stand abnormality SC93-05 Code SC93-01 Causes 12V ICP blowout in the ADU drive board (ADUDB). A -5V ICP blowout signal and blowout of a 12V ICP signal are detected for the serial initial communication. 24V power source check. At the start of operation, an error detection signal (solenoid/blowout of clutch ICP) is detected, and also an error detection signal (24V cut off) is detected. SC93-06 At the start of operation, an error detection signal (solenoid/blowout of clutch ICP) is detected. However, an error detection signal (24V cut off) is not detected. SC95-01 A specified period of time after the ADU cooling fan /1 (FM10), /2 (FM11) turns on, the F10/11 signal gets into an abnormal condition. This abnormal condition still recurs a specified period of time after it is turned ON again after being turned OFF, and also an error detection signal (24V cut off) is detected. SC95-03 ADU cooling fan /1 (FM10), /2 (FM11) rotation check. A specified period of time after the FM10, FM11 turns ON, the FM10/11 signal gets into an abnormal condition. This abnormal condition still recurs a specified period of time after it is turned ON again after being turned OFF, and also an error detection signal (24V cut off/blowout of ICP) is not detected. Resulting operation The main body stops immediately to turn OFF the main relay (RL1).
13. MALFUNCTION CODE Estimated abnormal parts ADU drive board (ADUDB) Printer control board (PRCB) Loose connection Each of the solenoids Each of the clutches DC power supply /2 (DCPS2) Loose connection Wiring harness earth fault ADU drive board (ADUDB)
DC power supply /2 (DCPS2) ADU drive board (ADUDB) ADU cooling fan /1 (FM10) ADU cooling fan /2 (FM11) Wiring harness earth fault Loose connection
499
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13. MALFUNCTION CODE C. Function to detach defective sections
bizhub PRO 920
For those abnormalities listed in the table below, defective units can be detached temporarily to use other control units manually. While detached, an error detection is not carried out on these detached units. There are 2 methods of setting for limited use. (1) User operation When an error code occurs, press the HELP key following the message on the operation panel and then turn the power switch (SW2) OFF and ON. This allows you to use it temporarily until the main power switch (SW1) is OFF and ON (including an OFF/ON operation by the weekly timer) next time. (2) DIPSW setting Turning the main switch OFF and ON after setting the specified software DIPSW bit allows you to make a limited use of it until the bit setting is released next time (this requires the OFF/ON operation of the main power switch (SW1)).
Classifi- Error code cation LU Main body SC13-02 SC18-10
Description Paper feed motor (M101) abnormality Paper lift motor /1 (M19) abnormality
Control while detached Paper feed in LU is unavailable (LU connection is not recognized) Paper feed in tray 1 is unavailable (There remains no paper, and on the operation panel, the tray 1 is displayed in hatching.)
DIPSW DIPSW18-3 DIPSW18-0
SC18-20
Paper lift motor /2 (M20) abnormality
Paper feed in tray 2 is unavailable (There remains no paper, and on the operation panel, the tray 2 is displayed in hatching.)
DIPSW18-1
SC18-30
Paper lift motor /3 (M21) abnormality
Paper feed in tray 3 is unavailable (There remains no paper, and on the operation panel, the tray 3 is displayed in hatching.)
DIPSW18-2
LU Main body DF FS
SC18-40 SC46-40 to 46-43 SC67-01 to 67-08 SC77-22 SC77-25 SC77-26
Paper lift motor (M100) abnormality Hard disk /1, /2 (HDD1, HDD2) abnormality DF drive abnormality Folding drive abnormality
Paper feed in LU is unavailable (LU connection is not recognized) The use of HDD1 and HDD2 is unavailable (HDD1 and HDD2 are not connected) DF mode unavailable (DF connection is not recognized) Folding, saddle stitching, and trimming mode unavailable (FS and TU connections are not recog-
DIPSW18-3 DIPSW18-7 DIPSW18-4 DIPSW18-5
TU PI *1:
SC77-31 to 77-37 SC77-41 to 77-43
TU drive abnormality PI drive abnormality
nized)*1
The use of PI section is unavailable (PI connection is not recognized)
DIPSW18-6
Each of FS and TU cannot be separated individually.
500
Field Service Ver3.0 May.2006 Classifi- Error code cation ZU SC77-46 SC77-52 SC77-53 PK, ZU SC77-44 SC77-47 SC77-55 1st stopper motor (M2) abnormality 2nd stopper motor (M3) abnormality Conveyance motor cooling fan (M10) abnormality Punch motor (M801) abnormality (PK) Punch shift motor (M802) abnormality (PK) Punch motor (M4) abnormality (ZU) Punch shift motor (M5) abnormality (ZU) Punch mode unavailable Z-folding mode unavailable Description
13. MALFUNCTION CODE Control while detached DIPSW DIPSW19-4
(ZU connection is not recognized)
DIPSW19-5
(PK and ZU connections are not recognized)
501
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bizhub PRO 920
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Troubleshooting Bizhub Pro 920

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Troubleshooting Bizhub Pro 920

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Field Service Ver3.0 May.

12. JAM CODE

12. JAM CODE

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tion Tray 2 J12-01

J14-03 J14-04 Paper feed conveyance (common to each tray) J17-01

Paper feed conveyance (tray 1)

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bizhub PRO 920

The IDC sensor (IDCS) detects paper while in idling.

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bizhub PRO 920

tion ADU J92-01

During operation When idling

J93-02 J93-03 J93-04

The ADU pre-registration sensor (PS60) turns ON while in idling.

Open the open/close cover and remove jammed paper if any.

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bizhub PRO 920

Remove jammed paper if any from the FS/main body.

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operation The FS/main body stop immediately.

Remove jammed paper if any from the ZU/main body.

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bizhub PRO 920

operation The ZU/main body stop immediately.

Remove jammed paper if any from the FS/main body.

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bizhub PRO 920

operation The FS/main body stop immediately.

Remove jammed paper if any from the FS/main body.

Remove jammed paper if any from the ZU/main body.

Remove jammed paper if any from the PI/main body.

Field Service Ver3.0 May.2006

13. MALFUNCTION CODE

13. MALFUNCTION CODE

Classification Main body Drive

Paper feed motor (M101) LU drive board (LUDB)

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bizhub PRO 920

2 (M20) turns ON for lifting opera- only on the data

3 (M21) turns ON for lifting opera- only on the data

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bizhub PRO 920

only for data col- DC power supply /2

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Developing motor (M3) Printer control board (PRCB)

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Recycle cut motor (M24) Recycle cut drive board (RCDB)

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Erase lamp (EL) Loose connection

High voltage unit /1 (HV1) Charging/power feeding contact

High voltage unit /2 (HV2) Transfer/separation charger Power feeding contact

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SC35- Thermistor /3 (TH3) SC36- Thermistor /4 (TH4)