Associative Problem Solving

Information Association - What Is It ?

Its White

Cupboard

Airplane Car House

2

Fridge

Polar Bear

Information Association - What Is It ?

Its White It has doors Cupboard

Airplane Car House

3

Fridge

Polar Bear

Information Association - What Is It ?

Its White It has doors When the doors are opened, a light comes on Cupboard

Airplane

Car House

Fridge

Polar Bear

Information Association - What Is It ?

Its White It has doors When the doors are opened, a light comes on Its cold inside Cupboard

Airplane

Car House

Fridge

Polar Bear

Information Association - What Is It ?

Its White It has doors When the doors are opened, a light comes on Its cold inside Cupboard You store food inside

Airplane

House

Fridge

Car Polar Bear

Information Filtering/Flexibility - What Is It ?

Its White

Cupboard

Airplane Car House

7

Fridge

Polar Bear

Information Filtering/Flexibility - What Is It ?

Its White You store food inside Cupboard

Airplane

House

Car Polar Bear

Fridge

Information Filtering/Flexibility - What Is It ?

Its White You store food inside Its cold inside Cupboard

Airplane

House

Fridge

Car Polar Bear

Linkage of Information
Problem to Solution Information Linkage:
Goal Facts Changes

Symptoms
Where:

Causes

Fixes

Goal: Facts: Changes:

Symptoms:
Causes:
10

Customers need or question Hardware, OS, Network, Products, models.. Changes to the configuration, version, ... Observed Effects, anything out of the Norm(eg: CD Rom drive not working) Potential or Real Root Causes
(eg: hpsjvxd.dll file not loaded)

Fixes:

Answers, workarounds