We offer a 1-day onsite customized workshop at your location and an annual 1 day public workshop at our headquarters in Dallas,

, TX. This program has been approved for up to 10 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org. Our workshops provide a proven guide to understanding and implementing effective behavioral interviewing techniques to identify Top Talent, improve your hiring ROI, and increase your companys competitive edge in todays market.

A critical step in the employee selection process is the employment interview. Behavioral Interviewing focuses on the applicant's past actions and behaviors, rather than subjective impressions that can sometimes be misleading, so interviewers can make more accurate hiring decisions. Behavioral interviewing, when approached properly, reduces the chance of potential bias or discrimination, is successful in regards to job relatedness, has a higher return on investment, and is more legally defensible than other types of interviewing. In fact, behavioral interviewing is said to be 55 percent predictive of future on-the-job behavior, while traditional interviewing is only 10 percent predictive (*Career Center of the University of Notre Dame, Janz, Hellervik, & Gilmore, 1986). Our powerful, interactive, competency-based behavioral interviewing workshops are in high demand with business owners, executives, recruiters, team leaders, human resource staff, and any individual responsible for interviewing and selecting employees. A certificate will be provided to each participant indicating certification in behavioral interviewing and a form of completion can be submitted to SHRM for continuing education credit. Benefits of Attending the Workshop

Learn behavioral interviewing strategy, principles, and history Identify the best behavioral interview questions to use in your interviews Perfect your probing techniques to reveal your candidates core competencies Complete an EEO Assessment for your company and learn how to avoid legal pitfalls and liability Identify critical success competencies for specific roles Improve your organizations interviewing & selection ROI and processes Consistently identify and hire Top Talent!

Public Workshops
April 3 & 4, 2012 - $395 per person November 6 & 7, 2012 - $395 per person All Public workshops are held at ZERORISK's headquarters located in Dallas, Texas.

Behavioral Interview Training Workshop 1 Day Version Outline

What you will learn: Introduction to Behavioral Interviewing the strategy, principles, and history Interviewing Preparation the groundwork for conducting effective interviews Preparation of job descriptions, performance profiles, and critical competencies Creation of interviewing tools & guides for your organization The Behavioral Interviewing Model including questions and advanced Behavioral Interviewing techniques for identifying the most qualified applicants Comparison to traditional interview approach Constructing effective behavioral questions Utilizing behavioral questions to your advantage Utilizing effective probing techniques and when to use them Note taking, managing & controlling the interview, non-verbal skills, listening skills First practice session role plays, and instructor examples Interviewing Essentials Strategy for beginning your interview process

Four phases of all well constructed interviews: Opening phase Information Gathering phase Information Giving phase Closing phase Second practice session (if time allows) role plays Evaluation & Selection Strategy Creating an effective evaluation strategy: First impressions Use of notes and candidate information Evaluation criteria Implementing your evaluation strategy Sample evaluation forms EEO Assessment avoiding legal pitfalls and liability Exercise Discussion of legal & non-legal questions and implications Interviewer Tips the dos & donts Strategic deployment of Behavioral Interviewing techniques within your organization or department