ENGLISH FOR SPECIFIC PURPOSES ENGLISH FOR BUSINESS

(SECRETARY)

By: Hendra Mantoro 092122237 6F

ENGLISH DEPARTMENT FACULTY OF EDUCATIONAL SCIENCES AND TEACHERS TRAINING SILIWANGI UNIVERSITY 2012

Lesson Plan
Subject Specification Level Topic Time allocation Skills Objective Content : English for Business : English for secretary : Intermediate : letter asking confirmation of an order : 2 x 45 minutes : Writing : Students are able to write letters asking confirmation of an order : Writing a letter of confirmation of an order Identify the parts of letter used for confirmation of order letter Identify the phrases used for confirmation of an order State the formal language used for confirmation of an order Write a draft of confirmation of an order Write a confirmation of an order letter

Indicators

: Students are able to identify the parts of letter used for confirmation of order letter Students are able to identify the phrases used for confirmation of order letter Students are able to write a draft of confirmation of order letter Students are able to write a confirmation of order letter

Learning Activities : Pre-activity (20 minutes)

a. Student comes on time b. Teacher lead the student to pray c. Teacher asks about last material for revew

d. Teacher try to lead the student to focus the the material which will be given e. Teacher asks student who knows the kind of letters f. The student answers the question g. The teacher explains that one of the kind of letters is a letter of confirmation of an order

Main-activity (60 minutes)

a. The teacher shows some examples of confirmation of and order using power point b. The teacher explains briefly about letter of confirmation of an order c. The student gives full attention to the teacher who is explaining the materials d. The student is given a lot of chances to ask about the materials e. The teacher shows some of phrases and parts of letter asking confirmation of an ordered which are used for letter asking confirmation of an order f. The students can write or look at the hand book which is given before g. The stdent is given one of the examples for letter asking confirmation of an order h. The student identify the phrase and parts of letter asking confirmation which is used in that letters example i. Teacher walk around and help the student who has difficulties or ask approach student one by one to give more undertsatnd j. After it the teacher gives material about how to write write a draft of confirmation of order letter k. The student givesattention and has chance to ask about the material l. The student practice to write draft of confirmation of ordered letter from the letter which is given before (when identify the phrase of confirmation of ordered letter)

m. After it the teacher explains again materials about how to write write a confirmation of order letter n. The sutednt practice to write it and the teacher walk around to help them who is has difficulties o. After it the teacher gives chance for every student to ask about all materials are given today

Post activity (10 minutes)

a. The teacher asks the difficulties of materials which is given today b. Teacher gives task write a confirmation of order letter and the student is free to take the bussines topic for write a confirmation of order letter, for example to confirm car order,etc. c. The teacher and student close the meeting d. Praying together and saying salam Method Media : Communicative language teaching : a. Laptop b. Power point c. Projector d. wallScreen Sources : a. Hand Book b. Materials Tasks Internet

: Attached : Attached

Assessment Rubric : Attached

Attachments: 1. Materials Parts of Letter This material is provided to fulfill the first learning indicators which are identifying the parts of letter used for confirmation of an order letter. Parts of a letter

Letter asking confirmation of order Perhaps you have placed an order through the phone or online, and after a couple of hours or days of waiting, you still have not received any confirmation of your order. When this happens, you may find the need to write a letter which confirms your order. This will also serve as a reminder to company about your business transaction. The purpose of writing a confirmation letter for an order you have placed is also to clarify details or specifications which are integral in the product that you need. This becomes useful when you are ordering different kinds of customized products. Also, when you are ordering products or materials using promotions or discounts, you, too, have to indicate them in your confirmation letter. Take a look at this example:

Camille Jones Store Manager DEF Toy Store 47 Poplar St Oakland, NJ 07436 April 27, 2010 Dear Maam: I would like to confirm the placement of my order for 3 sets of the Nala Talking Dino Dolls which are priced at $50 each, my bill having a total sum of $150. I placed the order by making a phone call through your Customer Hotline (201) 888-8888. The sales agent who took my order is named Melissa Jeans and the transaction was made yesterday, April 26 with transaction number 479099912. I am expecting to have the toys delivered to my address at 57 Henry St. Hasbrouck Heights, NJ 07604 within seven days through your speed delivery promo, which states that failure to deliver the products on time would translate to a twenty-dollar discount on my next purchase from your store. Thank you for taking time to read my letter. Should you need more information my number is (201) 555-5821. You may also email me at clairehopkins@excite.com Yours sincerely, Claire Hopkins

The phrases used for letter asking confirmation of an order Could you please check... We must point out... The date of invoice. This is to confirm.. At latest May we remind you of... To avoid a recurrence We would like to assurance...

How to write draft ordered CONFIRMATION OF ORDER Customer Order dated Customers Reference Confirmation dated Our Reference 4th June 8/MI/438 Terms of Payment Despatch Method

Quality

Colour

Width cm

To arrive................... Piece Length No. Of Pieces

Price

Special instructions

Total Value...........

Signed...................

2. Task Write a letter dealing with payments and orders on products or merchandise of business activity are called order letters. The document confirms the seller that the customer requires a particular number of products within a specified time. Writing these letters depends on the situation and the condition of the business. Before writing the letter, you need to select the right words and phrase them correctly. If your letters are not exact cordial and tactful, you may lose your customers and their good will. In the letter, you should be definite and complete so that the reader feels exactly what the writer wishes for.

3. ASSESSMENT RUBRIC FOR CONFIRMATION LETTER

Excellent Includes all requirements for a Elements & Format Good Includes all the requirements for a confirmation of order letter. Content is organized. All sentences and paragraphs are complete and well constructed (no fragments or runons). There are 12 Errors in grammar and/or spelling. There are 12 errors in capitalization and punctuation. Satisfactory Includes the requirements for a confirmation of order letter but could be better organized. Most sentences and paragraphs are complete and well constructed. A few need some work. There are 34 Errors in grammar and/or spelling There are 34 errors in capitalization and punctuation. Needs Improvement Does not include many elements of a confirmation of order letter. Content is poorly organized. Many sentences and/or paragraphs need work

confirmation of order letter.

Content is well organized. Sentences and paragraphs are complete, well constructed and of varied structure. There are no errors in grammar or spelling. There are no errors in capitalization and punctuation.

Sentence & Paragraphs

Grammar & Spelling

Capitalization & Punctuatioin

There are more than 4 errors in grammar and/or spelling. There are more than 4 errors in capitalization and punctuation.