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Business process outsourcing in the Philippines

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This article has multiple issues. Please help improve it or discuss these issues on thetalk page. This article needs additional citations for verification. (April 2007) This article relies on references to primary sources or sources affiliated with the subject. (September 2010) This article includes a list of references, but its sources remain unclear because it has insufficient inline citations. Please help to improve this article by introducing more precise citations. (September 2010) Business process outsourcing or BPO is a gowing industry in the Philippines. In 2011 the Philippines was the country with the highest number of employees at call centers, with about 400,000.

1 Overview 2 Call Center Industry in the Philippines 3 Legal and medical transcription 4 Finance, logistics and accounting 5 Software Development and Animation 6 See also 7 References 8 Sources

[edit]Overview This article is outdated. Please update this article to reflect recent events or newly available information. (July 2012) Main article: Business process outsourcing The business process outsourcing industry in the Philippines has grown 46% annually since 2006. This boom is led by demand foroffshore call centers. Industry estimates from the Board of Investments, Business Process Association onf the Philippines (BPA/P) and BPO Services Association (BSA/U) put the number of people employed by the BPO sector by end of 2008 at 435,000 (vs 372,000 in 2007)excluding the non-BOI/ non-PEZA entities. The BPO output for 2008 was US$ 6.1B (vs US$ 4.5B in 2007), putting the Philippines as the 3rd largest BPO destination (15%) after India (37%) and Canada

(27%). It was expected to hit US$ 7.2B to 7.5B in 2009. The industry was optimistic of 18% growth in headcount 2009. Overall, Philippine BPO is forecast to earn between US $11 to 13 billion and to employ 900,000 additional people in 2010. To achieve and sustain this growth, the Philippine government offered fiscal and nonfiscal incentives to attract foreign direct investment in these industries as part of the 2007 Investment Priorities Plan. The IPP was prepared by the Board of Investments (BOI), as the lead agency in promoting investments, focused on the sectors identified in the Medium-Term Philippine Development Plan (MTPDP) 2004-2010 (PBOI 2006). Majority of the BPO facilities are located in First Tier cities in Metro Manila and Metro Cebu. Second and Third Tier sites are located in regional areas such as Bacolod City, Baguio City, Cagayan de Oro, Clark (Angeles City), Dagupan City, Davao City, Tacloban City,Dumaguete City, Lipa City, Iloilo City, Legazpi City, Iligan City, Olongapo City and Urdaneta City. [edit]Call

Center Industry in the Philippines

Main article: Call center industry in the Philippines In the Philippines, call centers actually began as plain providers of email response and managing services. The call center industry comprises 80% of the outsourcing industry in the country. With 80% of the services provided going to the US market. The Philippines has less expensive operational and labor costs and an English-speaking workforce since the Philippines is a former colony of the United States and English is an official language and the language of instruction in many schools. In 2008, the Philippines had an estimated $12-billion in revenue from the business process outsourcing industry. By 2011, Philippines became the top call center BPO destination in the world with more employees than any other country. [edit]Legal

and medical transcription

Main article: Medical transcription

Medical transcriptionist

These companies do mostly medical reports, discharge summaries, operative reports, therapy/rehabilitation notes, chart notes, and hospital and clinic reports using software and equipment for the U.S. In 2003 there were only 9 companies registered doing medical transcription in the Philippines. In 2008 there were 43 companies registered. [edit]Finance,

logistics and accounting

The Philippines is becoming a regional and global hub for shared corporate backroom operations, especially for financial services such as accounting and bookkeeping, account maintenance, accounts receivable collection, accounts payable administration, payroll processing, asset management, financial analysis and auditing, management consulting, inventory control and purchasing, expense and revenue reporting, financial reporting, tax reporting, and other finance-related services such as financial leasing, credit card administration, factoring and stock brokering; as well as for logistics management, and cargo shipment management. [edit]Software

Development and Animation

Fueling the recent growth spurt in the outsourcing industry in the Philippines are more higher-end outsourcing services such as Web design, software development, and animation (Shameen 2006). Filipino animators do well in the global market for animation, which is growing due to the increasing popularity of animation as an entertainment medium not just for free and cable TV and the movies but

also for computer games, as well as an advertising medium, a graphics medium for Internet content, and an information and educational tool. Major studios like Disney, Marvel, Warner Brothers and Hanna Barbera have offices in the Philippines (CNN 1995). Some of the latest works of Filipino animators include scenes in Pixar's Finding Nemo, Paramount Picture's Barnyard and Twentieth Century-Fox'sAnastasia (ABS-CBN Interactive 2004). [edit]See

Cyberservices Philippine Cyber Corridor Offshoring Outsourcing Outsourcing of animation



^ "New York Post: Philippines is the New Capital of Call Centers". Good News Pilipinas. 2 February 2012. Retrieved 30 June 2012.


Beshouri, CP, Farrell, D & Umezawa, F 2005, Attracting More Offshoring to the Philippines, The McKinsey Quarterly, 2005 No. 4, viewed 18 March 2007.

Business Processing Association Philippines 2006, ITES & ICT Sectors, viewed 18 March 2007

CNN.com 1995, Filipino animators in 'toon' with the times, viewed 18 March 2007

Inquirer.net 2007, BPA/P taps McKinsey for BPO roadmap 3 March 2007, viewed 22 March 2007

McKinsey 2005, The Philippines' Offshoring Opportunity, McKinsey & Company, viewed 18 March 2007

Namasivayam, S 2004, Profiting from Business Process Outsourcing, IT Professional, JanuaryFebruary 2004, pp. 1218.

National Outsourcing Awards 2009, Offshoring Destination of the Year Philippine Trade & Investment - Philippines

Philippine Board of Investment, Business process outsourcing, viewed 1 October 2010

Philippine Department of Trade and Industry 2003, META Group cites RP as Asias Bright Spot for outsourcing, viewed 18 March 2007

Shameen, A 2006, The Philippines' Awesome Outsourcing Opportunity, BusinessWeek Online, viewed 11 February 2007

The Epoch Times 2005, Philippine Call Center Boom Outgrows Manila, viewed 18 March 2007

Academia, BPO setup Philippine viewed 22 January 2012


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The Concept of Work Ancient, Medieval, and Modern Herbert Applebaum - Author SUNY series in the Anthropology of Work N/A Hardcover 645 pages Release Date: October 1992 ISBN10: 0-7914-1101X ISBN13: 978-0-79141101-8 Price: $31.95 Paperback - 645 pages Release Date: September 1992 ISBN10: 0-7914-1102-8 ISBN13: 978-0-79141102-5


This book presents an analysis amd review of work, starting with the Homeric period, then dealing with classical Greece and classical Rome, the early Christians and Jews, the early Middle Ages, the era of Charlemagne, the high Middle Ages, the views of Luther and Calvin, the English and French Enlightenment, the nineteenth century, the twentieth century, and prospects for the future of work. It offers a rich and varied tapestry on the complexity of values regarding work, criss-crossing through crafts, occupations and professions, through slave and free-born employments, through lay and religious figures, and through rural and urban contexts. The permutations of work and its meanings are traced and related to the social and cultural contexts of each period of history dealt with ancient, medieval, and modern. Applebaum offers projections for work in the future, based on modern-day technologies, along with work within the context of new social conditions created by industrial cultures in the modern period. The future of work is examined as one of the key elements for the possibility of change in the social structure of industrial cultures. At a time when so many people are questioning the work ethic, this book provides a valuable perspective on work in past societies, how it has developed and been transformed, and what are its prospects for the future. This book focuses throughout on one theme: how work was regarded throughout the history of western civilization. In focusing on this theme, the author touches on very basic issues in sociology and social science form complex organization, to gender stratification, social stratification, and the sociology of religion. But these underlying issues are never allowed to divert the reader's attention form the main focus of the work. This singular focus makes the book an extremely important contribution. Kevin T. Leicht, Pennsylvania State University This book gives us both the conditions of work at particular times and the concepts of work expressed in the contemporaneous writing of major figures. Thus, we have a picture of what people were working at, their occupations and working with, their tools and the attitudes toward that laboring voiced by philosophers and other thinkers in their textual work. The amount of information contained in its pages is truly awesome. Miles Richardson, Louisiana State University Herbert Applebaum is Director of Commercial Construction at Hartz Mountain Industries and former editor of the Anthropology of Work Review. He is the author of Work in Market and Industrial Societies andPerspectives in Cultural Anthropology, both published by SUNY Press, and Royal Blue: The Culture of Construction Workers and Work in Non-Market Societies.

Table of Contents
Introduction: Methodology--Perspective--Work as Concept

PART ONE: The Concept of Work in Ancient Greece and Ancient

Rome 1. Work in Homeric Society 2. Work in Archaic and Classical Greece 3. The Hellenistic World and the Concept of Work 4. Work and the Concept of Work in the Roman Republic and the Roman Empire 5. Work in the Ancient World PART TWO: The Concept of Work in the Middle Ages 6. The Attitudes toward Work among the Jews and among the Christians 7. Work and the Monastic Movement 8. Work in Medieval Europe: Fifth to Tenth Centuries 9. Work in Medieval Europe: Eleventh to Fifteenth Centuries 10. Agricultural Work and Its Perspectives During the Late Middle Ages 11. Medieval Guilds, Masonry, and Apprenticeship 12. Women and Work in the Medieval Ages 13. Work and the Concept of Work in the Middle Ages PART THREE: Work in the Modern World--1500-1990 14. Luther, Calvin, and the Protestant Concept of Work 15. The English Enlightenment: Middle Sixteenth Century to Seventeenth Century 16. Work and the Enlightenment in France, Scotland, and America 17. Nineteenth Century: Capitalism, Socialism, and the Work Ethic 18. Twentieth Century: Selected Philosophies and Perspectives on Work 19. Modern Technology and Work 20. The Work Ethic, Consumerism, and Leisure 21. Work and the Concept of Work in Modern Society

Summary: Work--Past, Present, and Future Bibliography Index