Review for Midterm 2

Principles of Management Fall 2011 Chapter 7

Strategy Synergy Market Synergy Cost Synergy Management Synergy Technology Synergy Porters Generic Competitive Strategies Strategic Management Process Formulation of Grand Strategy Situational Analysis (SWOT Analysis) Formulation of Strategic Plans Strategic Implementation & Control Forecasting Event Timing Forecast Time Series Forecast Event Outcome Forecast Forecasting Techniques

Chapter 8
Decision Making & Dealing with Complex Streams of Decisions Risk Uncertainty Certainty Intuitive & Thinking Information Processing Styles Framing Error Escalation of Commitment Overconfidence Knowledge Management Key Dimensions of Knowledge Management (Figure 8.5) Group Aided Decision Making: A Contingency Perspective Advantages & Disadvantages to

Group Decision Making (Table 8.2), (Figure 8.6) Creativity & Ten Mental Locks on Creativity Optimizing Non programmed Decision Programmed Decision Satisficing Creative Problem Solving Equal Employment Opportunity Employment Selection Test Effective Interviewing (Table 11.3) Performance Appraisal Making performance Appraisals legally Defensible Alternative performance Appraisal Techniques (BARS & 360 Degree Review) Training & Todays Training Method Ingredients of a Good Training Program Skill vs Factual Learning

Chapter 10
Contingency Design Mechanistic Organic Burns & Stalker (Table 10.1 & 10.2) Lawrence & Lorsch Integration Differentiation Woodwards Study Basic Structural Format Work Flow Process in Reengineered Organization Span of Control (figure 10.4 & 10.5) SBU Centralization & Decentralization Line & Staff Matrix Adv & Disadvantages of Matrix organization (Table 10.3) The Changing Shape of Organizations New Organizational Configurations Effective Delegation

Chapter 13
Motivation Maslows Hierarchy of Needs Theory Herzbergs Two-Factor Theory Expectancy Theory Goal-Setting Theory Motivation Through Job Design ( Strategy 1 & 2) Motivation Through Rewards ( Table 13.2 & Figure 13.6) Motivation Through Employee Participation

Chapter 11
Human Resource Management Process Recruitment & Selection The Selection Process

 Keys to Successful Employee Participation Programs Motivation Through Quality-of-Work-life Programs Flexible Work Schedules Alternatives Wellness programs Sabbaticals