Agenda

Introduction to the Course

Lectures Tutorials Grading WebCT

BUS 272 Behaviour in Organizations

Lecture 1: Foundations

What is Organizational Behaviour?

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Who Am I? Zorana Svedic Course Introduction and Expectations

Office

Miss Z

Contact zoranas@sfu.ca [Subject: BUS 272] WMC 4359 Tuesdays ~2:30PM - 4:00PM

Background Experience Education Interests

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BUS 272

Why OB?
To learn about yourself and others To understand how the organizations you encounter work To become familiar with team work To help you think about the people issues faced by managers and entrepreneurs

Objectives of BUS 272

What do we do in this course? Concepts and theories Applications
Use theories to explain phenomena and interpersonal problems in your life (e.g., group pressure) Find solutions (e.g., positive reinforcement)

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Defining our Learning Environment

Some Basic Rules of Engagement
No cell phones during class, no distracting computing
Please keep away from e-mail, Facebook, Twitter, MSN, videogames, MP3s, and other distractions while in lecture and tutorial

Course Grading
12% Online Quizzes 8% Tutorial Activities 20% Group Assignment 25% Midterm Examination

No free rides in groups -- all group participation will be evaluated after assignment is completed
Worst case scenario: You can fire non-contributing members!

35% Final Examination 100% Total

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Grading Norms
Faculty of Business Admin. Grading Policy Normalized such that: ~ 10-14% will receive ~ 31-41% will receive ~ 32-46% will receive ~ 0-18% will receive A+, A, AB+, B, BC+, C, CD, F, N

Exams (60%)
Questions on Midterm (25%) and Final (35%) exams will be from lectures and textbook All exams are closed book Primarily Multiple Choice with possibly some True/False and Short Answer questions Midterm during week 7 (see Syllabus) Final exam covers the whole course

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Online Quizzes (12%)

12 Textbook Quizzes (one per chapter) -- used to motivate reading the textbook BEFORE coming to class DUE before the lecture !!! 10 randomized Multiple Choice & True/False questions Timed for 20 min Automatically graded, allowed two attempts (higher score = grade) Quiz 1 allows 5 attempts (extra trials for practice) You will NOT see what you did wrong online! You can see your TA to find out detailed results
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Tutorial Activities (8%)

Tutorial Participation (6%)
Tutorial attendance (present = 1, late = 0.5, absent = 0 points) Small assignments & exercises Contributions to the tutorial discussions

Plagiarism Tutorial Quizzes (2%)

Complete Plagiarism Tutorial online (~30min) Quiz: Citing Quiz: Writing Skills

Missed Tutorials Penalties:

1 missed 2 missed 3 missed 4 missed 5 missed = = = = = -1% -2% -4% -6% -8%
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BUS 272

Group Assignment (20%)

Students will be placed into 6 groups per tutorial in week 4
Complete Demographic Questionnaire online by week 3

Participatory Learning Techniques

1. Pop-up quizzes 2. Survey or self-assessment 3. Small group presentations 4. Think pair share 5. Brainstorming 6. Role play 7. Writing activity without having class discussion 8. Writing activity followed by a class discussion 9. Work in pairs 10. Work in small groups

Each group will write a term research report on the OB topic of their choice (10%) Groups will also deliver a 10 minute presentation on the same topic, in the tutorial, during the last 2 weeks of classes (10%) All students will fill out the Peer Evaluation Form which requires each student to rate the participation of ALL the members in the group

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Academic Honesty
Familiarize yourself with SFUs Academic Honesty policy! Complete Plagiarism Tutorial This course is required to get into BUS program BUS is very competitive, so we must keep it absolutely fair for all students No tolerance for plagiarism of any type Severe penalties will be issued for submitting plagiarized assignments or cheating on exams, from zero (0) to an automatic F in the course It is NOT worth the risk!!!
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Be Warned
Academic Misconduct - Cheating & Plagiarism No Extensions & Delays No side conversations in exams No grade inflation / revisions !!!

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Doing well in BUS 272

Attend all lectures (find a buddy) Slides will be posted in PDF Format Print & Annotate Stay current and keep up with the readings Do not miss quizzes, tutorials, or assignments! Ask & Participate use WebCT Note: Students are responsible for all announcements made in class, whether the student is present or not. Should a student miss a class, the student is responsible for making up the material missed before the next class. Textbook

Resources
Langton, Robbins, & Judge (2010)

Organizational Behaviour: Concepts, Controversies, Applications

5th Canadian Edition ISBN 978-0-13-508408-3 MyOBlab is NOT required!

webct.sfu.ca Login and password same as your university account (email) Syllabus, lecture notes, assignments, quizzes, discussions

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Questions?

What is Organizational Behaviour?

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Organizational Behaviour
A field of study that investigates the impact that individuals, groups, and structure have on behaviour within organizations; the aim is to apply such knowledge toward improving organizational effectiveness

Organization A consciously coordinated social unit:

composed of a group of people functioning on a relatively continuous basis to achieve a common goal or set of goals

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The Big Bang Theory Example

Exhibit 1-1 Basic OB Model

Organization systems level

Group level

ALL ABOUT YOU

WORKING WITH OTHERS

IN ORGANIZATIONS

Individual level

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Challenges in the Workplace

Individual Level
Individual Differences Job Satisfaction Motivation Empowerment Behaving Ethically

Productivity
A performance measure including effectiveness and efficiency
Effectiveness doing the right things The achievement of goals e.g., getting a good mark on the group project Efficiency doing things right The ratio of effective work output to the input required to produce the work e.g., managing group meetings and conflicts

Organizational Level
Improving Quality and Productivity Developing Effective Employees Putting People First Helping Employees Balance Work-Life Conflicts Creating a Positive Work Environment Global Competition Managing and Working in a Multicultural World

Group Level
Working With Others Workforce Diversity

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Organizational Citizenship Behaviour

OCB is discretionary behaviour that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization

How to Put People First Provide employment security Hire well Create self-managed teams Pay well Provide extensive training Reduce status differences Share information about organizational performance

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Work-Life Balance
The lines between work and private life have blurred, creating personal conflicts and stress Why?
Creation of global organizations; the world never sleeps Communication technology; people bring work home Organizations are asking employees to work longer hours

Positive Organizational Scholarship

An area of OB research that focuses on how organizations develop human strength, foster vitality and resilience, and unlock potential Focus is placed on how to exploit employee strengths (good) rather than to dwell on their limitations (bad)

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Global Competition
To survive increased competition, companies have to reduce costs, increase productivity, and improve quality Outsourcing
Offshoring Nearshoring

Multicultural World
Managers and employees must become capable of working with people from different cultures:
Multinational corporations are developing operations worldwide Companies are developing joint ventures with foreign partners Workers are pursuing job opportunities across national borders

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Psychology Sociology Social Psychology Anthropology

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individual group change society

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Exhibit 1-2 Toward an OB Discipline

The Building Blocks of OB

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The Rigour of OB
OB Looks at Consistencies
What is common about behaviour, and helps predictability?

Exhibit 1-3 Research Methods in OB

OB Looks Beyond Common Sense

Systematic study, based on scientific evidence
Evidence-based management (EBM)

OB Has Few Absolutes OB Takes a Contingency Approach

Considers behaviour in context
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Summary
OB is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization. Each level of analysisthe individual, the group, and the organizationpresents challenges in workplace. OB is built on contributions from a number of behavioural disciplines, including psychology, sociology, social psychology, and anthropology. It goes beyond common sense.

Next Week
Thank you! To Do List
Quiz 1 & 2 on Chapters 1 & 2

Have a safe & pleasant week

Readings
Chapter 1 (if you still didnt do it) Chapter 2

Self-Tests
Are you a high self-monitor? (p.71) Are you a Type A? (p.74) Whats your EI at work? (p.74)
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