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Contents
06 News from Watford
Recognising the importance of BARTS award for Most Innovative BTEC Apprenticeship Provider of the Year, and preparations are now underway for the BAR Annual Conference 2013.
07 Industry News
Just a snippet... Fuel duty rise postponed Foreign trucks to be charged from 2015? Gold awards for BAR Affiliate ONeil Hamiltons support moonlit cycle ride
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18 BAR News
BAR membership criteria, new offerings, Area meetings coverage and Young Mover, Kyle Tiltman.
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24 BAR Services
Product of the month
New CMG Council, CMotY 2012 feedback and profile of Ryans Removals.
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44 European News 52 Diary Dates 54 People News 56 Membership
46 Features
P. Fahey & Sons: still moving n shaking after 55 years. How Retirement Date Funds will work in practice. Getting GrowthAccelerator to work for you. BAR Affiliate: The Private Health Partnership. On the cover: A P. Fahey truck outside Adlington Hall, Cheshire, celebrationg 55 years in business.
40 Training News
Advertising
For all enquiries and bookings, please contact Steve Pearce on: Tel: 0117 957 5400 Email: steve@rubiconmarketing.net or sandra@rubiconmarketing.net Deadlines: The booking deadline for all display advertisements for the September 2012 issue of R&S is 10 August.
Subscriptions
Removals & Storage is subscribed to by members of the British Association of Removers in the UK and Overseas. Current annual subscription is 48.00 in the UK and 72.00 overseas. Additional subscriptions are available from BAR (see contact details to the left). Registered as a magazine The British Association of Removers 2012. ISSN 0034-4265
All rights reserved. No part of this publication may be scanned, reproduced, stored in a retrieval system or transmitted in part or whole in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the British Association of Removers. Opinions expressed in Removals & Storage are not necessarily those of the publisher, British Association of Removers. The description of a product or service in this publication does not constitute endorsement by the publisher. The publisher does not accept any responsibility for any claims by advertisers. The articles in this publication are for general information only and are not intended to be advice to any specific person. Readers are recommended to seek professional advice before taking or refraining from taking any action on the basis of the contents of any article in this publication.
No sooner do we have the very complimentary feedback from the Annual Conference in Windsor last May, than planning starts in earnest for the next event in 2013. Next years conference will take place at the prestigious Newcastle Marriott Hotel, Gosforth Park between 16-19 May. The Conference Committee has been active, and a full business and social programme is being put in place, so mark the dates firmly in your diaries now! It is always nice to receive a firm pat on the back, and BAR was out in force at the House of Lords recently, when VicePresident, Gary Wheadon, DirectorGeneral, Stephen Vickers, Training Manager, Loren Webster, and Chairman of the CMG Training Committee, Kevin Mack, were present at the National BTEC Awards ceremony. BARTS were selected as the Most Innovative BTEC Apprenticeship Provider of the Year: BARTS have shown outstanding creativity and innovation in the delivery of their BTEC Apprenticeship. The award is a
significant tribute to all the hard work done by staff and Members in producing the first ever Removals Apprenticeship, which was launched earlier this year. Members will be used now to receiving the weekly BAR Newsletter, which has replaced the previous ad-hoc arrangements of circulating information. If you have any news items that you think might or should have a wider audience, let the Commercial Department team know here at BAR Headquarters. Everyone will be aware that, following the recent consultation, we now have in place new, and more rigorous, criteria for membership of the Association. This is an important step, demonstrating clearly the commitment of the Association to the highest professional standards. All Members will have to comply from January 2013 onwards, and further details can be found on page 18 and, of course, on the BAR website.
The British Association of Removers Tel: 01923 699 480 Fax: 01923 699 481 Email: info@bar.co.uk Tangent House, 62 Exchange Road, Watford, Hertfordshire WD18 OTG
President: Ian Studd Director General: Stephen Vickers Company Secretary: James Falkner
Removals & Storage is designed on behalf of The British Association of Removers by: Rubicon Marketing Ltd. Tel: 0117 957 5400 Email: steve@rubiconmarketing.net Removals & Storage is written and edited for the British Association of Removers by Analytica Media Tel: 0203 235 1800 Email: andy@analyticamedia.com
Copy and advertising deadlines 2012 for future issues of R&S magazine
Article submission: 2nd of the month preceding publication Booking of display Adverts: 10th of the month preceding publication Booking of classified adverts: 10th of the month preceding publication Booking of trade adverts: 10th of the month preceding publication Artwork for adverts: 15th of the month preceding publication The proud team at BAR with the first ever award recognising a Removals-specific Apprenticeship.
Industry News
This measure has a one-off cost of around 550m. The Treasury said that the decision means that pump prices will be ten pence a litre cheaper than if the Government had not abolished the pre-existing fuel duty escalator: As a result of repeated action to support motorists, fuel duty will not have increased for two successive years and the average family with a car will be 159 better off overall than they otherwise would have been. Hauliers will on average be 4,900 better off, the Treasury added. The news has been welcomed from across the transport sector. Stephen Vickers, Director General of BAR, said its a real shot in the arm for removals companies. Fuel is the most important variable cost for our Members. Summer is a very busy period for the removals business and many BAR Members were dreading the rise in their fuel costs at this time. More broadly, we are encouraged that the Chancellor has recognised
the crucial role that the transport sector plays in the economy. We believe that the Government now needs to take more measures to help our members grow their businesses, which will create jobs and also generate higher revenues for the Treasury. The Freight Transport Association (FTA) commented that the Chancellor now sees the merits of using fuel duty cuts to stimulate growth by keeping cash within businesses. FTA Managing Director James Hookham called on the Government to engage in a national debate about the role of fuel taxation in the economy. BAR is a member of FairFuelUK which also welcomed the news, thanking all those who have signed up to the campaign. There are serious longer term issues to address on fuel taxation and pricing but for today, we thank the Government for listening and acting, said Peter Carroll who founded the campaign.
Industry News
Examiners will not routinely look in the back of vehicles or inside curtains unless there is cause for concern for example, excessively bulging curtains or signs of load shifting. The load security training programme is being introduced throughout the country, so operators and drivers will start to see a gradual change in enforcement during the summer.
Industry News
Tom Wilson, FTAs Head of Policy in Northern Ireland said the Goods Vehicles Licensing of Operators Transport Bill has been an overriding priority for the FTA in Northern Ireland for many years, and to know the final hurdle has been cleared and that the much needed legislation has now been approved, can only be good news to the industry.
The proposals would make fixed penalty notices available for careless driving, giving the police greater flexibility in dealing with less serious careless driving offences and freeing them from resource-intensive enforcement processes. The fixed penalty will also enable the police to offer educational training as an alternative to endorsement. Drivers would still be able to appeal any decision in court. The proposed fixed penalty for careless driving will be 90, with 3 points on the drivers licence. The most serious examples will continue to go through court,
where offenders may face higher penalties. Other proposals announced for consultation today include plans to increase the payment levels for many fixed penalty motoring offences, such as speeding, not wearing a seat belt and using a mobile phone whilst driving. The proposals would see penalties for these offences increase from 60 to 90. Similar increases to other fixed penalties are also being considered for non-endorsable offences (such as vehicle defects), insurance offences and graduated fixed penalties, such as driver hour regulations. The consultation will close on 5 September 2012.
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Industry FeaturesNews
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Industry News
Mr Cable said settlement agreements are smart, fair and pro-business reforms, which deliver results for employees and employers. It empowers employers by enabling them to keep their workforce flexible and encouraging alternative ways of solving workplace problems rather than resorting to a tribunal. But crucially it does so in a way that keeps the necessary protections for employees in place. Our proposed measures and guidance will achieve this objective. Making this approach simple to use will encourage employers to take on staff in the knowledge there is an effective mechanism for dealing with serious problems if they occur. Neil Carberry, CBI Director for Employment & Skills, said simplified settlement agreements will give firms the confidence to have a frank conversation about ending employment on fair terms, without the fear of a drawn-out and costly tribunal claim. The CBI has long taken the view that simpler and more legally certain settlement agreements would be more effective for employees and businesses, especially smaller firms.
Employment Relations Minister, Norman Lamb said employers have to feel confident in dealing with situations such as where an employee isnt pulling their weight or where someone is unreliable or even guilty of misconduct. In these instances it is sometimes in the best interests of both employee and employer to end the relationship speedily by reaching a settlement. An employee leaving by agreement can do so with their dignity intact. The employer secures peace of mind knowing that they will not face expensive tribunal proceedings. Many large companies use settlement agreements in this type of situation, he continued, but we want to ensure that all employers large and small can make use of them without incurring large legal fees. The Government wants to encourage greater use of settlement agreements and make it easier and quicker for employers including SMEs (Small and Medium Enterprises) and employees to end the employment relationship by mutual agreement in a way that protects workers rights but helps businesses remain flexible.
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Industry News
BAR Affilliate ONeil Software has attained the new Gold Certified status in the Microsoft Partner Program, with a competency in ISV/ Software Solutions. This achievement recognizes ONeils expertise with Microsoft technologies and proven ability to meet customers needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace. Meanwhile, ONeil Software was also recently granted Gold Motorola PartnerEmpower Status. Both recognitions allow us to clearly promote our expertise and relationship with both Microsoft and Motorola to our customers, said Ian Thomas, Executive Vice President of ONeil Software. The benefits provided from both will allow us to continue to enhance the offerings that we provide for customers.
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Industry News
The cyclists had left Hackney by moonlight to arrive the following morning for breakfast on the beach and a swim in the sea. This is the eleventh year that Hamiltons have transported the bikes back from the Dunwich Dynamo cycle run. We support the ride every year because it is so rewarding to help these cyclists who have made the effort to cycle through the night, says Hamiltons Managing Director, Michael Sawyer, who personally oversaw the transportation. We have a special technique for packing the
bikes, he explains. The first row goes in forwards, the next with their handlebars in the opposite direction. Then they are wrapped in cardboard, before the next row is loaded. These bikes are of immense value, in price and to their owners, and as with every job we undertake, we ensure that they are packed effectively. The cyclists describe themselves as regular, low tech commuters with a taste for adventure. Many people say that doing this ride has changed their lives.
Harrow Green has been entrusted with the task of handling the temporary relocation of some of Durham University Librarys most important and valuable special collections. The Palace Green Library of Durham University houses archives, early printed books and other special collections of world significance. The collections occupy listed buildings within the Durham World Heritage site. The library storage and conservation facilities are being enhanced, with building work due for completion in July 2012. This will mean that the Sudan Archive, which was designated an outstanding collection by the Museums, Libraries and Archives Council in 2005, will need to be temporarily relocated.
Harrow Green also undertook the relocation of the Cosin Collection, which shares the status of a Designated Outstanding Collection, from its current home to its original 1669 library building following extensive renovation work. Harrow Green adheres closely to detailed methodologies for the handling and packing of specialist library collections and artefacts. Bound volumes were individually wrapped in acid-free tissue, which was also used to seal open drawers from plan chests. We need to take as much care of the library collections as librarians and archivists would themselves, said David Ryan of Harrow Green, who organised the relocation project.
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Industry News
Commenting on the appointment, Dave Raynor, Managing Director at Reason Global, said: the Lloyds name really does sell itself and were delighted to be the first in our highly specialist industry to offer these types of services to our customers, both in the UK and overseas. Reason Global underwent a rigorous selection process to become Lloyds brokers. With our continued success over recent years, we felt the drive to become a Lloyds broker was the next logical step, particularly as we already have team members with a great deal of experience of working within the Lloyds marketplace, Dave Raynor explained. Now, not only will direct access to the Lloyds marketplace give us greater ability to place global risks, but it will also provide our customers with access to a broader range of underwriters to suit their specific needs and requirements. Whilst well maintain excellent relationships with our existing panel of insurers, we believe the new relationships were building with Lloyds insurers will offer greater choice and even more competitive policies for our customers. Started more than 300 years ago in the modest surroundings of Edward Lloyds coffee house, Lloyds is now the worlds largest insurance market and business at Lloyds is still conducted face-to-face in the markets famous Underwriting Room, enabling immediate access to decision-makers around the world.
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Industry News
North East saw the most significant monthly price fall with a decrease of 1.9 per cent. Figures from the Office for National Statistics showed that in the 12 months to April 2012 there was relatively little growth in house prices in the UK, with the index increasing by 1.4 per cent over the period. The year on year increase reflected growth of 1.7 per cent in England, which was offset by declines in Wales, Scotland and Northern Ireland of 1.1 per cent, 0.3 per cent and 8.1 per cent respectively. Annual house price increases in England were driven by a 4.9 per cent rise in London, and increases in the South East and South West of 2.1 and 1.6 per cent respectively. The largest decreases in England, of 1.3 per cent, were recorded in both the North West and in Yorkshire and Humber. On a seasonally adjusted basis, UK house prices increased by 1.1 per cent between March and April 2012.
The National Association of Estate Agents (NAEA) market report for May showed that the number of house hunters registering at branches across the country decreased, with 274 per branch in May compared with 294 in April. Sales remained stable across the property market for a third consecutive month in May, with an average of 7 per branch. However, supply levels were bolstered during the month with an average 66 houses available, up from 62 in April. New NAEA President, Mark Hayward, called on the Government to do all it can to stimulate housing market activity. It remains to be seen what effect the 140bn emergency funding plan, announced jointly by the Treasury and Bank of England will have in encouraging banks to pass on cheaper mortgages to house hunters, he commented.
source: Land Registry
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BAR News
Having agreed the new Criteria, the Board moved swiftly to implementation, as the new Criteria is effective immediately for new applicants to membership, and accordingly has been in effect from 1 July. The bar has already been raised in this way, and the Criteria will be applicable to existing Members with effect from 1 January 2013. Where improvements and amendments have to be made, there will be a brief but reasonable time for Member companies to put these in place. The Membership Criteria Review Working Group will meet again in September to fine-tune the detail of the new inspections, and report back to the Board at the December meeting ready for full implementation from January onwards.
The successful candidate must be well organised, logical, creative, IT literate and a first-class administrator with excellent written and verbal communication skills. Knowledge of website administration and Adobe InDesign CS4 would be beneficial, but not mandatory. To apply in the strictest of confidence, please send a covering letter, explaining why you would be the ideal candidate, with an up-to-date CV and current or most recent salary details to: recruitment@bar.co.uk by Friday 24th August 2012.
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BAR News
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BAR News
Dan Reynolds, Sue Christophers and Sharon Gerrard present the stable girl of the best presented horse with a trophy.
Nurse Lucy Fisher with Yorkshire Area BAR Members who have raised funds for her to gain work experience in Malawi.
pound any money raised from the Yorkshire Area. And it was not only money that was raised at the Area Meeting for this worthy cause. Graham Puddephatt of Reason Global offered to make contact with a customer in Malawi, Worldwide Movers Africa, who have subsequently agreed to be on hand in Malawi should Lucy require any assistance. This offer prompted Nigel Shaw of Specialised Movers to mention that he also knew the company as
they are partners within the Euromovers Group. Nigel volunteered to provide a 20ft container to Malawi in which Lucy could put some pharmaceuticals and other medical donations; any space left in the container would be filled with office furniture and the like donated by Nigel from recycled furniture from his companys office moves. All in all, a terrific effort from the Yorkshire Area and testimony to the power of the BAR network to get things done.
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BAR News
FREE
Sales leads for six months!
The BAR Board of Directors have decided that, for a trial period of six months from 2nd July 2012 (until 31st December 2012) the BAR Sales Lead system will be completely free to all BAR Members. This offer is extended until the end of June 2013 for those Members who have regularly used the estimating system in the past couple of years. The online sales lead system has generated over 2m worth of real business to BAR Members since it was launched in 2010. To benefit from this new arrangement, Members will need to opt-in and set up their details online. To learn how to do this, visit the Lead Generator section in MyBAR or contact the BAR Commercial department.
The latest data from the past three months indicates the leads generated via BARs website have applied to companies throughout the UK. In addition, Caroline
Suard, BAR Director of Marketing, told R&S that Compared to 2011 data, the leads generated from January to June of this year have increased by 6%.
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BRAND NEW
for 2012!
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BAR News
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some extra cartons is required; more cartons could be put in to a small van or even the back of the car. Matt Purdie, owner of Matt Purdie & Sons, is full of praise for the product. I think that the new RB fluted cartons are a brilliant innovation for the Removal Industry, says Matt. Not only are they stronger and cheaper, they also take up less space in the warehouse when they are stored. It is always good when costs come down rather than go up. Britannia Sandersteads have always prided themselves on the image of their company. As with many companies, the economic climate pushed a change from white to brown cartons in order to save costs. Preferring the image of white cartons, Company Director Stuart Almandras points out that as well as the obvious benefits of reduced transport and storage costs, the savings of the new BAR flute meant that they were also able to change back to this option. Now known as BARS flute, if you would like a quote on these new cartons or to place an order then please call the sales team on 01342 870087 or email sales@barservices.co.uk.
Use this good quality, heavy duty and robust carton to protect your customers expensive flat screen TV cartons.
anufactured in a heavy duty, double wall corrugated M (150k/150TBC) this box will provide the ideal protection and help negate unnecessary insurance claims. asy to assemble so saves time, currently available in brown. E ize is 1200 x 340 x 830mm(For those of us who prefer imperial units this means the box will S hold any plasma screen up to 47. BAR Services is cur-rently exploring which further sizes will be added to the range and these will be available in the near future).
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Features
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This section provides the latest transport information and tips for coping with the challenges during August and the first ten days of September as the UK hosts the largest sporting event in its history.
Key dates Olympic Games: 27 July - 12 August 2012 Paralympic Games: 29 August - 9 September 2012
The website www.GetAheadoftheGames.com is one of the best sources of information road users need to plan journeys during the Games period. The Temporary Road Changes has been updated to include local parking and traffic management plans around Games venues, and is searchable by postcode. It also shows how roads around race routes will be affected during the seven days of Road Events during the Olympic Games and the single day during the Paralympic Games. The management of traffic around the Road Events will include road closures along the routes and on some surrounding roads on competition days. In particular, it will be worth avoiding the areas around the Road Event courses on competition days such as the Womens and Mens Marathons on 5 and 12 August.
McGimpsey Brothers Directors (L-R Campbell McGimpsey, Stephen McGimpsey, Peter McGimpsey and Paul McGimpsey) with Laura McGimpsey
More BAR Members and their families have been involved in the honour of carrying the Olympic torch as it made its way around the UK. Campbell McGimpsey, Director at McGimpsey Brothers (Removals) Limited in Northern Ireland, told R&S about the great morning we had when the Olympic torch arrived at McGimpseys. Laura McGimpsey, who is the daughter of one of the companys directors (Stephen McGimpsey), was
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Removals & Storage August 2012
chosen as a Young Ambassador for the Olympic Games. As a result, she had an opportunity to take the Olympic torch home for a few days. She very kindly brought it into McGimpseys and all the team took the opportunity to hold the flame and, in their own small way, share in the anticipation and excitement of the Olympic Games, Campbell said. We were even nearly tempted to run an Olympic relay around the yard with the torch!
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The Commercial Moving Group (CMG) is a dedicated group of companies within the British Association of Removers that specialise in all aspects of commercial relocations.
Client feedback
Topic Desk/furniture Damage Buildings Damage (slight) Boisterous men Some porters not wearing protective footwear Some crew not up to speed so were replaced by others from another depot Crates were old stock and looked poor Poor timekeeping Inconsiderate parking Staff changes from day to day meant lack of continuity and affected productivity No CRB checks undertaken as required Not all men in uniforms Men slept in vans and used Clients showers in the morning before starting work Remover used Agency staff who were not as knowledgeable or productive as full time staff Some staff had personal hygiene issues Poor labelling convention Confusion over labelling of IT equipment Ongoing dispute over extended hire crates as Client insists all crates were returned Number of Clients 6 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1
This feedback came from my asking 9 questions of 45 Clients. Questions 1 to 8 carried a mark out of 10, and the final one, a mark out of 20. These questions are not freely available from Watford. They have, however, been circulated to all companies that entered along with the other judges questions, and the scoring against each question as well as comparisons with the winner scores were also provided to individual entrants.
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Removals & Storage August 2012
Afternoon seminars are set in the relaxed atmosphere of the St Pierre Country Club and the day finishes with John Stiles, our after dinner speaker, who promises us an entertaining evening and awards presentation. Sponsored by:
Prices
Golf, Seminar & Dinner Golf, Seminar, Dinner, B&B Seminar, Dinner, B&B Seminar & Dinner only Golf Buggies
VAT included in above prices
48 145 125 28 30
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downturn. But the family held several key meetings and it never crossed their minds to cut prices. We thought that would be the road to disaster, Tom says. It would go completely against our belief in a quality service! How can you provide a quality service when you are dropping prices? Experienced and well trained staff need paying well, vehicles need maintaining and bills need paying, so dropping prices was never an option. My father said quite honestly to me on one occasion, son, I will downsize or sell rather than send the vans out the yard for nothing! We made the necessary staff changes and reduced our vehicle fleet by one or two and made sure that every job we did would result in a recommendation. Tom believes that business has now started to pick up again and that BAR removal companies are adapting successfully to changes in the market. People will always move home or business. It may go up and down, but thats why I believe you should add bolt-ons to your business to provide more services. What you bolt on is the key as no one wants to be busy fools! BAR Members need to promote the BAR and Quality Standards to the market, so that customers regain confidence in the removal industry and use
professional removal and storage companies, Tom argues. For customers it has been difficult across the country to get a quality service during the downturn, but those removal businesses that have continued trading have been those that most push quality. Customers want to save money but not cut corners. In recent years, Ryans Removals has focused heavily on enhancing quality and also on expanding its selfstorage business. Tom is a keen supporter of the new BAR Self Storage Group that helps differentiate the professional, quality end of the market from other operators. CMG is key Ryans Removals have always been strong supporters of BAR. Tom says that BAR membership is the companys biggest selling point, along with quality standards and the OFT code of practice, all helping give customers peace of mind. Membership of the BAR Commercial Moving Group is a massive boost for Ryans Removals as this is a great professional group that really helps provide potential commercial clients. For me, I think BAR Membership, CMG Membership and any Quality Standard is essential for any removal business to push forward.
Ryans Removals currently have two liveries, one for commercial removals and one for domestic.
Tom first got involved with the CMG at the BAR annual conference in Bristol in 2010. I felt that as Ryans Removals was growing in the commercial sector, it was vital that we joined to help not only the growth of Ryans Removals but of the CMG. I have not looked back since, and after 12 months we obtained BS 8552 and CMG membership along with the BS EN 12522 and BS EN 14873. Tom attended his first CMG Council meeting in February of this year and is excited by the work that the CMG Training Committee is doing with BAR Training Services (BARTS) to develop new higher level qualifications and provide a full career path to people in the industry. Ryans Removals trained all of its staff with BAR less than two years ago and will most likely work with BARTS in connection with the Driver CPC Courses. We are seriously considering the apprenticeships available and believe it to be a great way to train our
young staff and to mould them into the industry, Tom says. I have noticed a younger element come into the industry. When I joined my family business, the only newcomers were family members, but that has changed, as the BAR Young Movers shows. Tom is Project Manager of the Young Movers. Its a great group for younger people to get involved in to learn the industry and to make new contacts and friends in the business, he said. I feel that membership of BAR could become more strict, as a lot of Members have expressed the view that membership should be more unique to add value for the customers when choosing a BAR company, Tom adds. The CMG and BAR are both vital to our reputation and help towards the current growth of Ryans Removals, helping us stand out in the market as a company that can offer more to our customers than non-Members.
Ryans Removals Unit S2A, Olton Wharf, Olton, Solihull, West Midlands B92 7RN Tel: 0121 706 2777 www.ryansremovals.co.uk
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Even though Ryans Removals is growing and we have found the need for an office manager and a company foreman, I still like to keep my eye on all areas so that I am knowledgeable in all areas of my business.
Features
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Features
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The Overseas Group (OG) is a dedicated group of companies within the British Association of Removers that specialise in all aspects of overseas relocations.
its members and ensure that the move is completed with the minimum of disruption to the client. In the last two years, following two major company failures (European Van Lines and Wentworth), IMMI assisted in both cases and ensured that over 70 families were assisted with the completion of their moves. Training OG management Ian has been an enthusiastic Chair of the OG since May 2009. I have met some great people in the industry and greatly broadened the scope of companies that my own company does business with. He says setting the standard has in no way been his high point. What I think the Council has achieved over the past three years is to greatly enhance the profile of the Overseas Group and this in turn has given us far more input into the running of the
association. This is the high point for me and I have been fortunate enough to work with others on the Council who had the same mind set and ambitions as myself. This likemindedness has led to the OGs commitment to improving the quality of management training available to its member companies, through BAR. For Ian there is an enormous pool of talented individuals in our member companies who are capable of passing on their knowledge, and we want to see that talent utilised to the full advantage of our management trainees.
The Overseas Group membership currently consists of 54 Members. There are 153 BAR International Associates.
OG Council news
Following its recent Annual General Meeting, there have been some changes to the membership of the OG Council. In the OG ballot, Nick Kerr was re-elected as Honorary Vice Chairman, and Rob Bartup, Steve Fanning, Andy Wade and Peter Strange were also re-elected as Councillors. James Dasey and Simon Osbourne have joined as new Councillors to the Group.
Chairman Deputy Chairman Honorary Vice Chairman Councillor Councillor Councillor Councillor Councillor Councillor Councillor Councillor Councillor Councillor Co-opted Co-opted Co-opted Ian Palmer Tony Tickner Nick Kerr Steve Denning Chris Mackley Wesley Bourne Austin Clark Robert Bartup Steve Fanning Andy Wade Peter Strange James Dasey Simon Osborne Moore Shanks Stephen Gray Ian MacLeod White & Co plc Eurogroup International Movers Ltd DT Moving Ltd Fox Group (Moving & Storage) Ltd ICM Gerson Ltd T Bourne & Son Ltd Clark & Rose Ltd GB Liners Ltd Britannia Movers International plc F+N Worldwide Logistics Ltd Robinsons Relocation Ltd The Doree Bonner International Group Momentous Moving Excellence MTC Chairman Anglo Pacific International Excess International Movers Ltd
Competition
Diamond Jubilee Special!
Keep the Jubilee spirit going with ten questions about the Monarch!
1) 2) 3) 4) 5) 6) 7) 8) 9) 10) What country was the Queen visiting when George VI died? What was the name of the hotel where she was staying? Who conquered Mount Everest on the Queens Coronation Day? When was the Queens annus horribilis? Who is the only other British monarch to celebrate a diamond jubilee? In what year and month could the Queen become the longest reigning British monarch? Who is the eldest grandchild of the Queen? Which three towns won city status to celebrate the Diamond Jubilee? In London, what borough has won royal borough status? When could the Queen surpass Louis XIV as the longest reining European monarch?
Usual rules apply and one of the winning entries will win a free quarter page advert in a future R&S. Dont delay! Send in your answers now to rands-editorial@analyticamedia.com Deadline for entries: 15 August 2012.
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Taking time out from the office: Simon Osborne, Momentous Group Managing Director (left) with Sales Director Tony Jarvis.
Simon believes that the Overseas Group has a central role to play in providing a road map and a vision for the international removals business to follow. Between watching motorcycle races all over Europe on his own bike, looking after his classic car, a Porsche 356, and running one of the industrys leading international removal companies, Simon plans to play an active part as the OG confronts the issues of today and tomorrow.
At Momentous we either do it properly or not at all. Our ambition is to constantly look to improve on the standards of what we do, through reviewing what we do and asking ourselves why we are doing it this way.
Momentous Brunel Road, Aylesbury Buckinghamshire HP19 8UN Tel: 01296 393339 www.momentousmoving.com
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com, receiving excellent feedback and testimonials on the website for expatriates, which rated removal companies for their performance in areas such as transfer times, customer service and competitive pricing. He is looking forward to new challenges on the OG Council and to helping the industry work together to meet these challenges. Companies can sometimes feel a bit isolated from each other but at the end of the day we are all in the same industry and I strongly believe that one of the best ways to proceed is to work side by side in associations such as FIDI and BAR, he says. Being involved with FIDI has been one of the most enjoyable parts of my time in the removals industry, and I am looking forward to continuing with this work on the OG Council.
At Doree Bonner we are very focused on providing customers with a quality product. OG membership can help companies such as ours differentiate from man-and-van operators, and assure our customers that we sell a quality offering. Standards are critically important in differentiating professional, serious removers from the cowboys.
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The Self Storage Special Interest Group was established in response to the needs of many Members who now include self storage as an important element in their service offerings. The Group offers a forum for companies to promote and develop their self-storage operations and is designed to encourage best practice in the self-storage industry.
Paul Southerington
W. Southerington & Sons Lakeside, Leicester Road, Melton Mowbray, Leicestershire LE13 0DA Tel: 01664 562236 www.southeringtons.co.uk
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Southeringtons provides a range of storage services, including archive storage, self-storage and containerised storage. In all, revenue from the storage business now represents a healthy proportion of the companys turnover, behind only the long-standing domestic removals work. The company converted a building 10 years ago into purpose-built rooms of different square footage, enabling it to address nearly all segments of the storage market. We saw a gap in the market coming, which is why we took the plunge and made the investment, Paul says. Its been a fast growing area for us ever since and given us a whole new stream of revenues, at not too much cost, as we could use an existing building. If you have something to be stored, we will do everything we can to store it. Southeringtons reputation in the removals business, painstakingly earned over the course of more than 100 years, has been the key to its success in storage. The company has been a BAR Member for over 50 years and quality is at the heart of everything they do. Naturally, Southeringtons was an early member of the Self-Storage Special Interest Group, and SSIG membership plays a major part in their storage marketing.
At Southeringtons, we always go the extra mile on quality, whether that is in domestic removals or in any of our storage services. Its important for us that the SSIG is always looking to raise the level of quality that people can expect from a member company
BAR News
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Loren Webster, Training Manager with BAR Training Services and Stephen Vickers, BAR Director General, holding the National BTEC Awards Most Innovative BTEC Apprenticeship Provider of the Year awards.
Stephen Vickers receiving the award. L-R: Reggie Yates (award Host, Radio & TV presenter), Stephen Vickers (BAR Director General), Tim Campbell (Keynote Speaker)
Mr Harrington has been working with Watford businesses and organisations of all sizes to increase the number of Apprenticeships and jobs in Watford. I think its the right thing to give young people a chance, he told R&S. In my thirty years in business, Ive always believed in giving people a break. Apprenticeship schemes are very significant opportunities for young people and employers, and West Herts College are really ahead of the game in training. It is great to see Watford and BAR at the centre of this movement. Sambit Sen, Head of Skills for Business at West Herts College, said For BAR Training Services to have won this award is well deserved and we are very proud to work together with BARTS providing this Apprenticeship scheme. We now look forward to working with them in the development of further programmes for the removals sector. As part of the Ceremony, a short film of each of this years winners was shown to the audience a film crew had visited BARTS in June for filming. The judges for the Award included Rod Bristow, president of Pearson UK, Sandra Kelly from Whitbread Group PLC, and academics and tutors who specialise in learning, skills and further education. BARTS expertise As well as the Apprenticeship, BARTS has delivered the BTEC Advanced Award in Removals Management and the BTEC Intermediate Award in Practical Estimating since 2009. Both qualifications have been specifically designed and tailored to provide nationally recognised qualifications for the niche Removals sector. The BTEC Intermediate Award in Practical Estimating is the most popular industry- specific training provided by BARTS. Using the latest Removals technology, materials and equipment together with knowledge of the most up to date training techniques provides trainees with the skills to become confident and excel in their career. Recently a trainee gained an outstanding pass mark of 94% in the BTEC Removals Management exam. BARTS have received the highest pass mark possible, an A grade rating on their Edexcel audit for the past two years for the provision of the Removals industrys only nationally recognised qualifications.
The team winning the award! Kevin Mack (CMG Training Committee Chairman), Richard Harrington (MP for Watford), Gary Wheadon (BAR Vice President), Stephen Vickers (BAR Director General), Loren Webster (BARTS Training Manager)
finding new technologies and resources to improve learning and giving the best training opportunities for their Apprentices.
L-R: Richard Harrington Watford MP, Stephen Vickers (BAR Director General)
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BAR Training Services carry out a range of training courses for removals companies. Peter Walters, BARTS Field Trainer, provides a roundup of the courses recently delivered. For more information on all courses, please go to www.removalstraining.co.uk
Feedback includes:
Simon Tuddenham: The Age UK Suffolk Furniture Store is a new venture and is proving to be very successful and although we have some experience in the moving of heavy items, todays training was very helpful and reassuring. Robert Gorringe: The Manual Handling course is both informative and educational. Who knew that a piece of material (webbing) could be so useful! Graham Barker: I found the course very useful and relevant to my job. The course was enjoyable and it was good to be trained by an expert who has worked in furniture removals. Paul Scales wrote This has opened my eyes to the industry-wide equipment and techniques used.
Feedback includes:
Azhar Ali Khan: The BAR Training was very interesting and informative. Fragile packing techniques will be helpful for the safe transportation of goods locally and for export, and the volume saving techniques will enable us to load more material in containers or lift vans. Agusto M. Caballes: My skills have improved and I have learned additional techniques to help my company reduce the cost of materials.
Diamond Relocations
Feedback includes:
Blair McCormick: Practical and impartial advice and instruction given on correct and safe methods of Manual Handling. Brian Dineen: Peter Walters, who took us through the course was informative and very interesting, he has a wide knowledge of the trade and presented it well to a group of removal men who probably would not normally enjoy a classroom situation. I felt that I learnt a lot of good tips to make my job easier. Jamie Tantawi: Peter knew what he was talking about and wasnt reading from prompts on his laptop, which happened at other venues Ive trained at before. Sealontai Tiberiu: I learnt a lot of new things that will help me to do my job more easily and with a smaller risk of injury.
Trainees from Diamond Relocations in Croydon attended a removals-specific halfday course in June. The trainees had little experience of the removals industry, although some had experience of Manual Handling. The course included different techniques for handling furniture, and information and practical training on the use of Manual Handling equipment. There was a particular emphasis on Health and Safety and Risk Assessment, and trainees were pleased to have been shown how to avoid injury to themselves or others and how to adopt the correct lifting technique.
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Introduction to Estimating
Ideal for staff who are new to the role. This 1 day course focuses on teaching students the unit system, methods of estimating, risk assessment, the role of the Estimator and selling services to the customer Quantity Assessment The Role of the Estimator Health & Safety Contract Conditions Communication Techniques Removals Insurance
BRAND NEW
for 2012!
prices start from as little as 49.25 + VAT per driver, delivered on site at your premises
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P. Fahey & Sons, a fourth-generation family business is celebrating 55 years of trading. One of the companys current Directors, Simon Fahey, talked to R&S about the companys proud history and successes in the worldwide removals & storage industry in more than half a century.
P. Fahey & Sons history goes back to Simon and Andrews great grandfather Patrick Fahey (Patrick Senior) who left his home in Ireland and went to Chicago, where he joined Wells Fargo Transport in the 1890s. He worked in the stables, training the wild horses from the prairie in preparation for work on local and long-distance transport and travel. This will have involved the horses transporting goods to and from ports and mainly for passenger and transport in Chicago. Patrick was known to have said that if the horses were not trained properly for the work, then he would have been out of a job. He was rightly proud that the horses he trained were never returned as unfit for the job. Later he returned to Ireland and started a family; his eldest son, Patrick, inherited his fathers skill and knowledge of transport. Patrick Junior moved to the UK and established P. Fahey & Sons in 1957. Starting out from humble beginnings in the heart of Manchester, Patrick progressed from delivering furniture by hand cart round the streets of Rusholme, to paying 12 for his first van in 1957. Assisted by his son, Peter, the company soon became a limited company in 1967, purchasing its first new vehicle from Fords in Trafford Park. From then on the company has gone from strength to strength, with Peter Fahey and his wife Margaret at the helm battling and surviving major recessions. The highs and lows of the past six decades have added to the strength and growth to make the company the thriving business it is today. let. New recruit fourth generation, great granddaughter Amy Fahey, joined the family business over a year ago and runs the Self Storage side of the company which now stands at 150 various sized shipping containers, which complements the high standard wooden containerised storage facility.
1967 Tony, Peter & Patrick Fahey get the first new van
1957 Patrick Fahey Jnr far left and Peter Fahey in white overalls
The company is currently managed by grandsons, Simon and Andrew Fahey. Simon runs the relocation side of the business; Andrew runs the Commercial Property rental side of the business which consists of 850,000 sq/ft of space, of which 90% is consistently
High standards through training Employing a fully dedicated team of trained staff, all the team out in the field are trained to a high standard. Using BAR Training Services, they have all completed the BAR Commercial team leader qualification, inland and export packing qualifications, and with another outside training specialist they have also gained NVQ level 2 in warehousing. The office team are trained in NVQ Level Business Administration levels 2 and 3, Customer Service level 3 along with Health & Safety, First Aid courses, RTITB forklift truck qualified
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drivers. The emphasis is investing in our team to give everyone a pride in what they do, Simon explains.
professionalism has gained us many high-profile relocations over the years and membership of this Group has allowed us to grow and sustain ourselves throughout a tough trading time over the last few years, comments Simon.
We are currently looking to take on two new recruits under the new Apprenticeship scheme which the BAR has worked hard to obtain on behalf of all members, Simon told R&S. I think there is a massive shortage of trained removal people coming into the industry and I believe this is a great opportunity to encourage new blood into the industry. For Simon: The success of the company is not only down to hands-on Directors / owners careful management but the fantastic team whom we are very proud of, both in the office Ian, Lynne, Christine, Tony and Jack and especially the guys who represent our company directly with the clients. In particular, the team leaders Ged, Dave, Mark, Paul, Ade, John, Alan and Dennis with their teams; we get hundreds of compliments and extremely positive feedback from our clients. Commercial Relocation specialists With a modern fleet of vehicles ranging from 17ton air ride tail-lift Scanias through 7.5ton / 3.5ton down to courier vehicles to service the Document Storage side of the business. P. Fahey & Sons are specialists in Commercial Relocations throughout the UK and Ireland.
Next generation...
one of the Top Ten Commercial Removal companies in the UK. The award is a significant vote of confidence in the professionalism and experience of what is still, for all the growth of the last 55 years, very much a family-owned and family-run business. Even in these turbulent times, he says, commercial clients are still relocating to new premises, and with our proud reputation, we are always tendering and carrying out new business. The company has remained true to the vision established by company founder Patrick Fahey who once said There probably isnt a removals problem for which we have not found a solution in all of our years in business! Peter recalls: Even though I worked with my father all my life it was only in his later years that I got chance to ask him what gave him the drive and determination to succeed. To which his reply was: I never got up in the morning without wanting to improve myself.
P. Fahey & Sons has always based its services on quality standards. Soon after setting up, the company joined the BAR in 1965, and the BAR Commercial Moving Group in 1998. It was one of the first in the country to obtain BS EN 12522, followed by the Commercial moving standard BS 8522, as well as the ISO 9001 and ISO 14001 quality standards. P. Fahey & Sons has for many years been committed to operating with a focus on environmental responsibility. We understand how important it is to act now to provide a better world for future generations, particularly our children, Simon told R&S. We do this by recycling and environmentally disposing of our clients surplus furniture and effects. We work closely with a partner charity where furniture is sold and donations go to Africa.
2012 I was encouraged to join the Commercial Moving group my David Bunting current BAR Honorary Treasurer
I was encouraged to join the Commercial Moving Group by former BAR Honorary Treasurer 14 years ago, Simon recalls. Although David was running a North West competitors commercial division at the time, he still took me under his wing and guided me through the joining process. Being part of the BAR Commercial Moving Group with BS 8522 standard as compulsory and our other quality standards has helped the company stand out from the competition and reassures our commercial clients that we adhere to nationally recognised qualifications. Our
P. Fahey & Sons Globe House, Globe Trading Estate 88-118 Chorlton Road, Manchester M15 4AL Tel: 0161 226 5959/227 9411 www.faheygroup.co.uk
The future for P. Fahey & Sons is indeed looking bright. The company was recently awarded a Certificate of Merit. For Simon, This recognises our position as
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The focus year on year has been to adapt to moving with the times. In the past few years, the company has promoted and marketed itself through social media, Facebook and Twitter, as well as allocating more marketing budget to on-going website development. Peter Fahey says The formula for our success is based on flexibility and diversity. Just because thats the way its always been done, does not mean thats the way it has to stay! Being in the service industry, we have ebbed and flowed and adjusted to our clients needs and demands over the years and this has helped us continue to be the successful company we are today.
We provide a quality service at a competitive price with the care and attention of a family business.
Features
Is GrowthAccelerator right for my business? Are you registered and trading? Are you based in England? Do you have fewer than 250 employees? Do you have a turnover of less than 40m? Are you determined to grow your business by double or better in the next three years? How GrowthAccelerator can work Feedback from a warehousing logistics firm, 3P Logistics: CEO, Ian Walker reported that the coaching process was one of real trust and transparency. He said that the absolute hard tangibles were in growth in sales, profits and jobs created but the intangibles were important too. We specialise in providing order fulfilment services to online retailers while our coach Geoff made us think of the proposition beyond the product. As a result, related services were added to the core warehousing product which Mr Walker says gave us a firm platform for growth and went some way to us winning the North of England Excellence Award for high growth. The companys turnover has accelerated by 30% over the last three years.
For more information about GrowthAccelerator and to see if your business could benefit, visit www growthaccelerator.com or join the high growth community on Twitter @GrowthAccel
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In the transport and storage sector, despite the harsh effects of the recession, there are still many opportunities for growth and to develop efficiencies that improve profit margins.
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The new duties affect the largest employers from October 2012 followed by medium-sized employers over the next couple of years.
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highest standards of service to clients and we pride ourselves on the personal touch. Global Moving Systems operates within a 65-mile radius of central London. Although the company does not plan to build a network of depots and branches, a brand new warehouse in East Sussex is now nearing completion. At the same time, the team have recently launched their comprehensive European service which has already taken on a high number of consignments for trade partners. Unique employee conditions John believes that Global Moving Systems is the only international moving company that can state on its terms and conditions that it will not utilise casual or subcontracted labour for the packing of household effects. This is unique in the industry and it is one of the reasons that we are regarded by our clients and peers as one of the leading international moving companies in the UK, he explains. Global Moving Systems also operates an unusual and innovative bonus system for its staff that may be of interest to other Members. To maintain the highest of standards all its crew foremen, the company operates a profit sharing scheme which means that everyone who is involved in a move has a vested interest in ensuring the highest standards of service delivery. John says that like everyone in the industry,
Global Moving Systems has been challenged by the economic downturn. In response, it is sticking to its guns of a strategy based on quality and excellence. We have focused mainly on supplying an extraordinarily high quality of service, employing the best packers and using the very best packing materials to support our own stringent in-house training and the best service partners can ensure this, this seems to be one of the secrets of our success in recent years, he says. We want to supply a unique export packing service at origin, and use the very best agents from around the world to act as our destination service partners.
services may reduce workplace absence, contribute to an employers duty of care, improve return to work efficiency for long term absence and prove to be an excellent staff retention and recruitment tool. With an in-depth knowledge of private medical insurance and other health related products, we pride ourselves in sourcing the best overall scheme suitable for your specific needs and requirements.
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We offer BAR Members a wide range of employee benefits including, medical and dental insurance, occupational health services, cash plans, and health screening.
Diary Dates
BOARD, COUNCIL AND COMMITTEE MEETINGS 2012 Board of Directors December 5 National Council October 9 2012 Overseas Group Council October 3 2012 CMG Council October 11 2012
BAR AREA MEETINGS 2012 East Anglia Area Contact: Gary Beattie 01767 312869 gary@clarkandrose.co.uk September 11 East Met Area Contact: Paul Freeman 0800 413335 nealesremovals@btconnect.com East Midlands Area Contact: Andy Wade 01476 579210 andy@fnworldwide.com Kent Area Contact: Tom Bourne 01797 228000 tomb@uts-bournes.co.uk New Met Area Contact: Julie Thompson 01932 410100 Julie@luxfords.co.uk March 12 2013 - AGM Novotel Hotel, Heathrow Northern Area Contact: Alan Hoggin 0191 5491194 alan@harkersremovers.co.uk September 19
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Industry News
The Professional Advisers Panel is a brand new initiative specifically designed to offer members extended support across every aspect of their business. This is a development of our highly successful Insurance Broker Panel scheme whereby BAR members receive unlimited support, guidance and advice from qualified specialist companies within the UK. We are constantly
looking at ways to support our members businesses; therefore, if this initiative proves to be a success, we will develop the Professional Advisers Panel even further into other relevant areas such as Health & Safety and Environmental services.
For any FREE* independent insurance, financial or legal advice, please contact a BAR Professional Adviser partner.
Insurance
Basil Fry & Co Ltd Reason Global Insurance
Financial
Wellers
Legal
Backhouse Jones Solicitors
in association with
August 2012 Removals & Storage
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Any Member wishing to make any comment regarding an application should do so in writing to BAR Head Office within 21 days of receipt of Moon Removals an ATN of this notification. Details of membership applications in process may also W be found on the Southerington & Son Ltd BAR website: www.bar.co.uk
Memb No: S045
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Weekly Service between Ireland Part Load Specilaists with Competitive rates and fastest times available Tel:00353 9066 23457 or Freephone UK on 0800 3284984 or Ireland on 1850 35 75 75 Email:info@easymoves.net
Memb No:E309
Isle of Man
France
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Trade Services
Switzerland
Europe
Austria
We offer Trade storage at competitive rates. Undercover Loading & Unloading Flexible hours 6.00 p/w no handling charge
www.trekremovals.com sales@trekremovals.com
GREECEd by Roa
&ITALY EN ROUTE
7 day transit time Twice-monthly departures British Crews & Professional Service Highly recommended in Greece
00 44 1733 311 561 | enquiries@nomad.eu.com
www.nomad-international.com
TRADE ROUTES TO
-AND OF COURSE
ITALY
paul@bearsbyremovals.co.uk
Regular runs to all areas Full or part loads Receiving depot 10mins from M25 J5 ...or we collect All deliveries and collections carried out by our own crews Phone Paul for advice and genuine delivery/collection times
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Trade Services
Europe Cyprus and Malta
Spain
WEEKLY
Weekly Scheduled Service, Containerised Storage Depots Holder of Spanish Transport Licence for our Tranship vehicles Unrivaled Infrastructure in Mallorca, Menorca & Ibiza Excellent Rates, Payment in Euros or GBP accepted UK Office: 01843 585055, sales@webbsremovals.com Mallorca Office: 0034 971 693566, webbs@spain.cc Trade website: www.william-worldwide-webb.com
Scandinavia
Weekly Service for the Trade. Call now for best rates Depots in Preston, Chester, Alicante, Malaga Email: info@moversint.co.uk Web: www.moversint.co.uk
Cyprus
spain@whiteandcompany.co.uk www.whitesmovingandstorage.com
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Trade Services
Germany India
South Africa
China
Singapore
Israel Qatar
Caribbean
Trade Services
Worldwide
270+VAT
PER ISSUE
435+VAT
PER ISSUE PER ISSUE
710+VAT
or email: sandra@rubiconmarketing.net
Training
20/10/08
16 Trade Storage
HEALTH & SAFETY POLICIES HEALTH & SAFETY ASSESSMENT ACCIDENT CONTROL FIRST AID RISK ASSESSMENT HSE COMPLIANCE
Mem. No G005
100 BOLLO LANE, CHISWICK, LONDON W4 5LX Tel: +44 (0) 20 8994 9733 Fax: +44 (0) 20 8995 0855
Email: info@gandrremovals.co.uk www.gandrremovals.co.uk
Warehouse Containers
This space is This space is available from just available from just 33 per month 33 per month
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Classifieds Features
For Sale Removals, Storage & Shipping Business for Sale (West London based) Fantastic opportunity to acquire a well established business.Specializes in Domestic, Overseas & car shipping world wide Excellent staff, 6 vehicles, good storage revenue, turnover in excess of 850k/pa Sale due to moving abroad. Contact: 079 0934 8328 For Sale
Purpose Built Removals Depot in Wheatley, nr Oxford. 22,000 sq ft. 4 container high. Secure Yard. Diesel tank. 5 per sq ft pa rental or 1.25m freehold. Please contact 07933 123 123
Opportunities
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MGA
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