Customer advocacy Overall goal - Meet customer requirement and expectation. - Improve the development process.

- Ensure the quality of the decision making and output are excellent. - Ensure customer satisfaction. - Delivery customer needs on time. - Select defects which are critical, urgent or high in priority. Create a Positive Customer Experience: Obtain input from your customers to defi ne their expectations and requirements; Consider how your actions will affect yo ur customer; Be open and transparent with your customer; Deliver on your commitm ent to your customer. --------Obtain input from your customers to define their expectations and requir ements: - Select the critical/urgent/high priority defects. WebFACTS: All the selected defects are high priority: QC 4506 - Critical QC 4513 - Critical QC 4534 - High QC 4507 - High QC 4448 - High QC 4546 - Urgent - Get the requirement from Quality Center. - Read and understand the requirement stated. - Consider other linking requirement or defects. Consider how your actions will affect your customer: - Testing on the issues occur to understand more details about requirement state d by customer - Solve the issue based on the customer requirement. Be open and transparent with your customer: - Always discuss with customer if there is any uncertain cases or requirement de scription. - Make sure the output is always consistent with the customer thought. Deliver on your commitment to your customer: - Set the release date for the defects - Make sure deliver on time - Testing is required to make sure the defects are solved. WebFACTS: All the selected defects fixed in version is same or earlier than the target rel eased without any delay: QC 4506 - Release 2.5.37 QC 4513 - Release 2.5.37 QC 4534 - Release 2.5.37 QC 4507 - Release 2.6.00 QC 4448 - Release 2.6.00 QC 4546 - Release 2.6.01 ----------------------------------------------------------------------------------------------------------------------------------Follow and Improve Processes: Create, know, follow and continuously improve the processes relevant to your job. Create:

- Create the solution to solve the issue based on the requirement from customer - Create dynamic solution (common function) so that it can be reuse for the same requirement in future. WebFACTS: Created sofLimitOutput function - generates HTML string for an SOF display outpu t with limited length. Know: - Understand the requirement well from customer. - Know which part of the system where issue occur - Know which part of the coding in the system affect the issue occur well. Follow: - Always follow the instruction from experience teammate to improve the work pro gress and minimize the time taken to solve the issue. - Follow Scrum development process to ensure that the work progress is well orga nized. Continuously improve the processes: - Attend sharing session or training relevant to project. - Always study and understand the code of the system to understand the style of coding, environment and framework in the system. - Follow Scrum development process to ensure that the work is well organized and work effectively with team. - Make sure there is no delay for the work progress. -------------------------------------------------------------------------------------------------------------------------------------------Take Initiative and Ownership: Assess the impact and risk of poor quality and fa ctor into your decisions; Take responsibility (dedicate time and effort) for hi gh quality of your work; Constructively speak up when you see a problem; Learn a nd teach others. Assess the impact and risk of poor quality and factor into your decisions: - Always understand the risk while making changes in code to solve the issue. - Make sure the changes will not affect the linking part of the issue. - Testing is required to make sure there is no other issues occur after the issu es have been solved. - Discuss with team to avoid wrong decision making. Take responsibility (dedicate time and effort) for high quality of your work: - Discuss with the team to make sure that the solution is the best. - Make sure the work is delivered on time with full testing. Constructively speak up when you see a problem: - Discuss with team when see a problem during daily scrum meeting. - Get feedback from others to understand the problem occurs Learn and teach others: - Knowledge sharing with team. - Get opinion from experience teammate while making decision to solve the proble m. ******************************************************************************** *********************************************************8 Operational Excellence Description:

Continue with efforts to fulfill change requests. Make sure project delivered on time Continue with efforts to improve quality deliverable on project taken. Adopt Agile Development Process

Overall Goal Results - Adopt agile development process. - Completed defects and request by customer on time. - Make sure no delay for the target released date for the defects and request by customer. - Fulfill the requirement for the defects and request by customer. - Full testing on completed defects and request, make sure the test status passe d. Development projects on time delivery Project: Webfacts All the selected defects fixed in version is same or earlier than the target rel eased without any delay: QC 4506 - Release 2.5.37 QC 4513 - Release 2.5.37 QC 4534 - Release 2.5.37 QC 4507 - Release 2.6.00 QC 4448 - Release 2.6.00 QC 4546 - Release 2.6.01 ----------------------------------------------------------------------------------------------------------Development projects quality Project: Webfacts QC 4506 - Release 2.5.37 QC 4513 - Release 2.5.37 QC 4534 - Release 2.5.37 QC 4507 - Release 2.6.00 QC 4448 - Release 2.6.00 QC 4546 - Release 2.6.01 Test status for both local, development and staging passed -------------------------------------------------------------------------------------------------------------Agile Development Process - Attend daily scrum meeting - Follow agile development process for WebFACTS development by using Quality Cen ter ******************************************************************************** **************************************************** Technical Excellence Description - Adopt agile development - Increase development velocity - Increase ratio of QC with higher story points - Increase code reusability - Attend sharing session for technical experience Overall Goal REsult

Completed defects request by customer in short duration. Able to solve defects with higher story points. Solved defects which are high/critical/urgent in priority. Increased code reusability by creating common class/function for future use.

WebFACTS development - Increase development velocity - Completed 3 defects in 118 working hour for Released 2.5.37 - Completed 2 defects in 80 working hour for Released 2.5.37 - Completed at least 1 defects which is high/critical/urgent priority for each r eleased. - Fixed in version is same or earlier than the target release version without an y delay. QC QC QC QC QC QC 4506 4513 4534 4507 4448 4546 Release Release Release Release Release Release 2.5.37 2.5.37 2.5.37 2.6.00 2.6.00 2.6.01 (4/16/2012) (4/16/2012) (4/16/2012) (5/14/2012) (5/28/2012) (6/11/2012)

-------------------------------------------------------------------------------------------------------------------------WebFACTS development - Increase ratio of QC with higher story points QC QC QC QC QC QC QC 4463 4506 4513 4534 4507 4448 4546 100 story points (Work with team) 20 story points (Work with team) 8 story points (Individual) 13 story points (Individual) 13 story points (Individual) 13 story points (Individual) 13 story points (Individual)

-------------------------------------------------------------------------------------------------------------------------------WebFACTS development - Increase code reusability Create common class/function: QC 4463/ReqId 2443 sofLimitOutput - generates HTML string for an SOF display output with limited le ngth. %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% Competencies Technical Expertise - Solved defects by apply technical knowledge - Create common function to improve the development in future Time Management - Fixed defected without delay - Target released of the defects is the same as the fixed in version Customer Success - Solved defected by meet all the customer requirement Excellence

- Meet the goal support company objectives by setting challenging goal - Become a professional which is flexible and knowledge expertise Innovation - Solved problem by using new ideas and solution for project given to meet custo mer requirement in more effective way Respect for People - Always accept and thankful with the knowledge and idea provided by experience teammate - Discuss with teammate about the solution and idea. - Respect customer and always hear from them about requirement given Teamwork - Work with a team by participate scrum meeting. - Discuss with the team to solve the solution more effectively Openness - Communicate with team well - Speak politely when sharing idea or suggest solution with team - Always give feedback to the team if any.