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University
Career Center
Military-to-Civilian
Transition Manual
2012
Dear Service Member,
I would first like to thank you for your service to our Great Country in the form of your dedicated Military
Service. A new world is opening up for you now. I am honored to receive the opportunity to assist you with this
process.
You will find that your military service and experience is highly sought after in the civilian world. Many
employers attempt to recruit their employees directly out of the military because of the quality of training, work
experience, ethic, and professionalism that are linked with your military experience.
With great pride, Grantham University considers itself a military friendly institution. This manual is another
way that we are able to give something back to you, a service member of our Great Military.
Today, there are four major barriers to soldiers getting employed quickly within their chosen professional field:
Thebrandinginformationthattheyputforthintotheirresumedoesnotmatchtheircareertoolsortheir
professionalgoals.
Manysoldiersjobsearchtoolstendtobeoutdatedandnonfunctional
Manysoldiersdonotbuildaprofessionalciviliannetworkaheadoftime;therefore,theyareunable
maximizetheuseoftheirconnectionstoobtaininformationaboutthehiddenjobmarket
Manysoldiersdonotutilizecivilianjobsearchsitestotheirfullestpotential
It is the intent of this manual to assist you in combining your military training, experience, achievements and
awards with your education to create functional job search tools, and to arm you with information so that you are
able to conduct a productive and successful job search within your chosen profession.
Grantham University has been serving the needs of working adults and military members for over 60 years. We
pride ourselves on being a military friendly institution. We want to help our military members and veterans in
any way that we can. Therefore, please feel free to keep my contact information and contact me any time with
questions.
Sincerely,
Shanna M. Fowler
Career Services Manager
Grantham University
Phone: 1-800-955-2527 ext. 280
Fax: 1-866-752-6028
E-mail: sfowler@grantham.edu
Table of Contents
Topic: Page Number:
Transition Process 1
Separation Checklist 2
Career Testing 3-4
Professional Branding 5-6
Creating an Online Professional Presence 7-9
Building Your Online Profile Using LinkedIn 10-13
Sample LinkedIn Profile 14-15
Joining Professional Associations 16-17
Civilian Resumes 18-26
Sample Civilian Resumes 27-30
Civilian Cover Letters 31-34
Sample Cover Letters 35-37
Federal Resumes 38-44
Sample Federal Resume 45-47
Federal Cover Letters 48-51
Sample Federal Cover Letter 52-53
Professional Portfolios 54-58
Sample Electronic Professional Portfolio 59-74
Worksheets 75-82
KASE 76
Career Qualifications Research Worksheet 77
Career Planning Worksheet 78
Branding Worksheet 79
Application Tracking Form 80
Interview Cheat Sheet 81
Personal and Professional Reference Sheet 82
The Transition Process within the Military
There are many steps in the transition process, especially within the individual military branches. The
process changes from branch-to-branch, and is different for each individual. In many cases, the service
member is asked to make a list of where they would like to transition out of, and then the military will
review its own needs and transfer the military member according to those needs. This is one way that
the military helps the service member get ready for their civilian job search with little out of pocket
expense to the service member. Depending on the branch, this transfer can take place years prior to the
service members separation date.
The Transition Assistance Programs (TAPs) are one way that the military can assist you in preparing for
your civilian transition. Each branch has a unique version of their TAP program, and there is a chart
below for you to refer to the appropriate branchs TAPs program:
Branch TAPsProgram Website
Army ACAP(ArmyCareerandAlumni
Program)
http://www.acap.army.mil/aww/transition_assistance/tran
s_assist.cfm
AirForce TAP(TransitionAssistance
Program)
http://www.afcommunity.af.mil/transition/
CoastGuard TAP(TransitionAssistance
Program)
http://www.uscg.mil/worklife/transition_assistance.asp
Navy TAP(TransitionAssistance
Program)
http://www.cnic.navy.mil/CNIC_HQ_Site/WhatWeDo/Fleet
andFamilyReadiness/FamilyReadiness/FleetAndFamilySupp
ortProgram/TransitionAssistance/index.htm
Marine TAMP(TransitionAssistance
ManagementProgram)
http://www.usmcmccs.org/tamp/index.cfm?sid=ml
DoD TAP(TransitionAssistance
Program)
http://warriorcare.dodlive.mil/transitionassistance/
While the military does all it can to assist in positioning you for a successful civilian job search, there
are some items that you will need to start doing up to two and a half years prior to your separation date.
Below, you will find a checklist of items that you will need to complete up to 36 months prior to your
separation date.
1
Separation Checklist
Military Separation Date: MM/DD/20YY
Task Recommendations Actual Start Date Completion Date
Take Career Test 36 Months prior to
your separation date
Begin creating your brand 36 Months prior to
your separation date
Establish an online professional presence 36 Months prior to
your separation date
Create a LinkedIn Profile to build your
professional network
36 Months prior to
your separation date
Join professional groups and associations
for networking purposes
36 Months prior to
your separation date
Create and Maintain your Career
Warehouse (Master Portfolio)
36 Months prior to
your separation date
Research the civilian requirements for
your chosen field.
24 Months prior to
your separation date
Research companies associated with the
field and create a Top 5 list
24 Months prior to
your separation date
Create a clear and measurable Job
Search Plan
24 Months prior to
your separation date
Begin creating/building your professional
brand on your social networking sites
24 Months prior to
your separation date
Complete and Maintain your
Qualifications Inventory (KASE)
18 Months prior to
your separation date
Create your Federal Resume 18 Months prior to
your separation date
Create a matching Federal Cover Letter
to match your resume
18 Months prior to
your separation date
Create your profile on USAJobs 18 Months prior to
your separation date
Create your Civilian Resume 15 Months prior to
your separation date
Create a matching Civilian Cover Letter
to match your resume
15 Months prior to
your separation date
Create your profile on selected civilian
job search sites
15 Months prior to
your separation date
Begin networking with individuals that
are employed by employers on your Top
5 employers list
15 Months prior to
your separation date
Begin your passive Federal Job Search 13 Months prior to
your separation date
Begin your passive Civilian Job Search 12 Months prior to
your separation date
Begin your aggressive Federal Job Search 6 Months prior to
your separation date
Begin your aggressive Civilian Job
Search
6 Months prior to
your separation date
2
Career Testing
Career Testing is not a new concept. Career Testing is widely utilized by many companies as part of their hiring
process, and many staffing firms utilize them in order to properly place individuals. Transitioning military
members and veterans are very unique because you tend to be highly skilled in multiple areas; therefore, the
question is where will you be the happiest at. In order to effectively answer this question, many times you will
need outside resources, such as career tests. There are many career tests, and many are at no cost, whereas others
have a small fee associated with them.
The purpose of the career tests is to find out what your strengths are, how those strengths will help you in social
settings, settings that are good for you, and based on your strengths the types of fields that you would likely enjoy.
There are many career tests that are online, and not all tests are reputable; therefore, I have included a listing
below of some common career tests that I have had experience utilizing:
TestName AbouttheExam Fee(IfKnown) LinktoExamPage
CareerTest.net Testdetermines
personalitytypeand
correlatescareersbased
onyourpersonalitytype
results.
NoFee http://www.careertest.net/
CareerPath.com Correlatescareersbased
oncolorsorother
indicators,which
representinterests,
values,andskillswith
availablepositionson
CareerBuilder.
NoFee;
however,there
areafewmore
advancedtests
thatdohave
fees.
http://www.careerpath.com/careertests/
MyNextMove SponsoredbyO*NET
(DepartmentofLabor),
thetestisaninterest
profilerthatcorrelates
interestswithcareer
fields,andprovidesthe
individualwithresults
thatarebyeducational
attainment.
NoFee http://www.mynextmove.org/explore/ip
StrengthsFinder Thetestlooksforyour
professionalstrengthsby
askingyouabout
professionalsituation.
Theresultsaregenerally
fiveprofessional
strengths,andthe
correspondingbook
expandsuponthe
strengths.
Nofeeifyou
purchasedthe
book;however,
ifyouhavenot
purchasedthe
book,thereisa
smallfee.
http://www.strengthsfinder.com/home.aspx
3
Remember, your career test results are only as accurate as the information that you put into the test; therefore,
remember that the test is a tool for you to utilize to begin planning your career path, and is not something that has
to be advertized within the workplace.
As our interests change, so will our career test results, which is why we can be happy for years in one position,
and then suddenly the position no longer brings us the same happiness. Career tests are a tool that we utilize to
gauge our interest and skill level within a specific career field; however, it is up to the individual to create a clear
plan to get to the career goal listed (if that is something that the individual is interested in pursuing).
4
Professional Branding
In todays job market, an employer wants to know the applicant before they are hired, and they want to know the
applicants skill level. Applicants have to do things that will set them apart, and applicants must be able to market
themselves effectively in order to quickly obtain a position. This professional marketing is called Branding, and
Branding is the name of the game in the current job market.
Branding is not something that is done quickly, your brand is something that has to be nurtured continuously, and
it must be continuously added upon. You want your brand to have a clear message about you, professionally, and
your professional knowledge. You want to build and expand your brand so that it is recognized by professionals
within your field and by employers.
Branding is at the heart of professional networking; therefore, the first task that you want to complete is to modify
all of your social networking sites to ensure that all your sites are sending out consistent messages about you,
professionally. The last thing that you want to happen is to have an employer confused due to the personal
messages that you are sending out on social networking sites like: Twitter, Facebook, and MySpace; therefore,
you want these sites to be consistent with your other branding tools (professional networking sites, web pages,
blogs, etc.).
In addition to sending out consistent messages, you will want the content of each social networking profile to be
professional in nature. This is very important, as there have been several cases where current, and in one case
recently a future employee, wrote disgruntled messages about a company, and they were then terminated by said
company, or the offer of employment was withdrawn. Dont include any content, including pictures and wall
postings that you would not want a current or future employer to view at their leisure. You want your
professional brand to say that you are professional, knowledgeable, educated, and a skilled individual that has
extensive experience within your chosen professional field.
It has long time been said that it is not what you know or how many people you know, it is all about who you
know. This same principle pertains to people and associations that you choose to affiliate yourself with; therefore,
make sure that the people that you formally associate yourself within in your professional networking groups are
professional and respectable, and make sure that you are affiliated with associations that are going to benefit
you and your brand. Associations are great tools that will assist you in developing your professional brand an
expanding your network.
A great example of how a professional association assists in the development of a professional brand and
expanding an individuals professional network is SHRM (Society for Human Resource Management). SHRM
assists professionals in the development of their brand because it is a highly respected association within the
Human Resources field, especially because of all of the professional development opportunities that it provides its
members. In addition to all of the professional development opportunities and career specific information that the
association provides its members, the association also has an internal social networking tool that allows human
resources professionals to expand their professional network online, as well as through live in-person events.
Branding is more than having an online presence; it is also about being able to network and being able to
communicate your skills, experience, and knowledge to other professionals in a very short amount of time. You
want the content that you convey verbally to other professionals to coincide with the content that you have put out
for the world in the form of social networking sites, and other online tools.
5
In order to effectively create and maintain your brand, you should create the following statements that
should also be mentioned in detail within your online presence:
9 3035secondexplanationofwhatyoudo
9 3035secondexplanationofyourprofessionalgoals
9 3035secondexplanationofyourcurrentplanstoattainyourprofessionalgoalsstated
9 30secondexplanationofyourprofessionalhistory(TheHighlightsrelatingtohowyougottowhereyou
arenow)
9 10secondstatementofyourcurrentprojects
The above statements are called Elevator Statements, which means that you should be able to get through the
content of the explanations within a short elevator ride, and you should be able to get the same information from
the party in which you are sharing the elevator ride within the same elevator ride. These statements also come
very useful in an interview setting because you rarely want your answers to exceed 35 seconds within a first
interview, unless the interviewer is asking for a detailed explanation.
It is important that you keep the messages conveyed in your Elevator Statements consistent with the messages that
you are sending out in your online presence. Consistency is the key, and consistency will make you more
memorable and many people will consider you more of a professional if the messages that you send out are
consistent with your written messages. This skill directly correlates with your verbal and written communication
skills, which are highly sought after skills by many employers.
Branding will take time to complete, and it is up to the professional to decide how they are going to proceed. The
remaining portions of this section will focus on how to create and maintain an online professional presence, and
how to create profiles and how to be active in professional networking communities like LinkedIn. The previous
three items are crucial in the development of your professional brand, and they should be tools that you utilize
frequently to maintain your professional brand.
6
Creating an Online Professional Presence
Most people have some sort of online presence; however, they tend to have a personal online presence, not a
professional online presence. When looking for a job, employers will view your personal online profiles as well
as your professional online profiles; therefore, it is important that your general online presence is giving the same
message whether the profile is professional or personal.
In order to maintain a professional online presence, it is important that you remove any content from all of your
social networking sites that you do not want a potential employer to see. Please keep in mind that your photos are
generally viewable to employers, as well; therefore, dont forget to remove any pictures that you dont want an
employer to see. Prospective employers will review your personal and professional profiles to get a general idea
of how you will fit in with their company and/or departmental culture.
When you are branding yourself and creating an online professional presence, you want to have the same message
for each of your social networking sites, including: Twitter, MySpace, and Facebook. To better create a
professional presence, it is good to have a professional website and a professional blog that attaches to your social
networking sites. You can link your website and blog to your social networking sites, especially if you begin to
write articles that are related to your career field. The purpose of the blog and website is to show the world that
you are a true professional within your field.
Creating a website is incredibly easy, especially with all of the website builders online. The most common
method is through Yahoo because of their advanced webpage builders, and their previous association with
GeoCities. I have included a list of some of the more common web hosting sites and services below:
HostingSite Pricing
Information
Includes
Domain?
Link
JustHost.com $4.45(Promotional
Price)
Yes http://www.justhost.com/
iPage $4.25(Promotional
Price)
Yes http://www.ipage.com/ipage/index.html
FatCowGreen
Hosting
$4.67(Promotional
Price)
Yes http://www.fatcow.com/fatcow/special
promo.bml?offer=INMAN&LinkName=No_Name
Inmotion
hosting
$5.95(Promotional
Price)
Yes http://www.inmotionhosting.com/
Hub $4.95(Promotional
Price)
Yes http://www.webhostinghub.com/
BlueHost $6.95 Yes http://www.bluehost.com/
IXWebHosting.
com
$4.95(Promotional
Price)
Yes http://www.ixwebhosting.com/
HostMonster $5.95 Yes http://www.hostmonster.com/
YahooSmall
Business
$7.45 Yes http://smallbusiness.yahoo.com/webhosting
IPower $4.95(Promotional
Price)
Yes http://www.ipower.com/ipower/index.bml
7
Building a website increases your online professional presence, and it allows you to further build your
professional brand. You can utilize blogging features, email domain features (if the webhosting company offers
that feature), and you can even send out newsletters to help further build your brand. Remember, the better your
brand is built and the more well known you are amongst your peers within your field, the easier it will be to get a
job within the hidden job market.
There are other methods to building your professional online presence other than social networking, building a
website, and maintaining a professional blog, and one of those methods is to join professional associations. Many
professional associations have online social networking tools and applications that are hosted within their
Members Pages. This tool allows you to connect with association members, and the association members are
generally other professionals within your career field. Many hiring managers will post positions within the
Member Only Pages of a professional association, and will utilize the social networking tools provided within the
site to review association members in order to locate potential candidates for their open positions; therefore, the
utilization of the association social networking tools provides you with another method to tap into the hidden job
market.
Building your brand is not just limited to the building of web pages and consistent information on your personal
social networking pages; it is also for your professional networking pages as well. The most well known
professional networking site is LinkedIn; however, there are many more professional networking sites that you
could benefit from, and I have included a list of those below:
SiteName Purpose Link
Biznik Communityofentrepreneursand
smallbusinesses
http://biznik.com/
Cofoundr Communityforentrepreneurs,
programmers,designers,investors,
andindividualswhoareinvolvedin
theprocessforstartingupnew
ventures.
http://cofoundr.com/
E.Factor Onlinemarketplacecomprisedof
entrepreneursforentrepreneurs.
http://www.efactor.com/
Ecademy Businessnetworkforprofessionalsto
createandmaintaincontactswhile
sharingknowledge.
http://www.ecademy.com/
Entrepreneur
Connect
Onlinecommunitiesfor
entrepreneurstoconnect,
communicate,andsharetheir
knowledge.
http://econnect.entrepreneur.com/
FastPitch Abusinessnetworkandplatform
whereprofessionalscanmarket
businessandconnect.
http://www.fastpitchnetworking.com/
Networkingfor
Professionals
Aprofessionalbusinessnetworkthat
providestheplatformforonline
networkingwiththeinperson
networkingthroughevents.
http://www.networkingforprofessionals.co
m/
LinkedIn(Most
Common)
Onlineprofessionalnetworking
platformthatallowscollaborationand
connection.
http://www.linkedin.com/
8
You do not have to limit yourself to one networking site, as you can create and maintain multiple online profiles.
Please keep the following in mind: the more profiles that you have, the more work you must do to ensure that the
information is up to date and the more work you have to do to stay active within the online communities.
9
Building Your Online Profile Using LinkedIn
Many people think of LinkedIn as an electronic resume, and some even consider LinkedIn as an electronic
portfolio. People consider it an electronic resume because all of the information provided is the same type of
information provided on a resume submitted to a potential employer. Many people consider it to be an electronic
portfolio because it includes affiliations (generally in the form of groups) and professional recommendations.
Because it does contain similar information to a resume, many employers will recruit from LinkedIn, and they
will review applicants LinkedIn pages if they are able to.
Remember, if you have a LinkedIn page, you have a public presence online; therefore, when building your
online LinkedIn profile, there are several items that you must keep in mind:
1. The profile is visible publically, meaning that anyone that Googles your name could potentially find
yourprofile.
2. Many recruiters and hiring managers are turning to professional networking sites, like LinkedIn as
potential recruiting arenas; therefore, keep this as professional as you would your resume and
professionalportfolio,asthisisconsideredyourprofessionalreputation.
There are many professional networking sites, as you saw in the previous section; however, the most common is
LinkedIn because it is cost effective and widely utilized within the United States, as well as internationally.
Because LinkedIn is the most widely utilized professional networking site, the information going forward will be
specific to your professional profile on LinkedIn.
The first thing that you will need to know about creating a profile on LinkedIn is that there is not a fee for creating
and maintaining a professional profile, nor is there currently a fee for being actively taking a part within the
professional networking groups. There is a cost to have more advanced profiles. Having an advanced profile
generally means that your profile meets one of the following criteria: has exceeded a specified number of group
memberships (50 is generally the limit), and/or you have signed up (generally when you created your profile) to
utilize their employment center where they market you by sending your information throughout their network and
having your information appear higher than non-paying members in employer searches.
Creating the profile on LinkedIn is quite easy, you will sign up much the same way you would any other social
networking site; however, please bear in mind that employers will see your email address and other information.
Because potential employers will see this information, please make sure that all information, including your email
address, is professional in nature and supports the professional brand and message that you are portraying.
The initial LinkedIn sign-up process is very easy; however, making your profile 100% is a little more
complicated. The easiest place to start is at the beginning; therefore, gather your employment history.
You will need the following items regarding each employer:
9 Theemployersname
9 TheCityandStateoftheemployer
9 Yourstartingandendingdates
9 TheCareerField
9 Asummaryofyourdutiesandaccomplishments
9 Yourprofessionalgoalormissionstatement
9 Asummaryofyouremployment
o Numberofyearswithinaspecificfield
o Knowyourspecialties
10
Entering your employers information is the easy part; however, when you detail your summary of duties and
accomplishments, make sure that you are painting a positive professional portrait of yourself. You will want there
to be a reoccurring theme of work ethics, values, accomplishments and even duties in your position summaries.
For instance, if you are employed within the Labor Relations field of Human Resources, you will want the labor
relations theme to run within the applicable job summaries. You may also want themes, such as: honesty,
integrity, enforcement of regulations, company culture, communication, etc.
Just like with your resume, you will want to enter your employment information in reverse chronological order.
This means that your present employer will be the first employer seen closest to the top of the section, and your
oldest employer will be closer to the bottom of your profile.
After you have entered your employment information, you will want to enter your formal education. You should
start with your current degree that is in-progress, and then enter the completed degrees in the order of highest
attained degree to lowest attained degree. If you wish, for networking purposes, you can include your high school
graduation information on your LinkedIn profile. When listing your education, dont forget to include
associations and activities that you participated in; however, I would recommend not including professional
associations that give away your sexual orientation and your religious practices, as these are private and have
no place on a professional public profile.
After you have entered your employment and educational history within LinkedIn, you should begin your profile
summary. Remember, the profile summary will be the first item that an individual sees (just below your name)
upon viewing your public profile; therefore, think of this as your Qualifications/Skills Summary on your resume.
You will want to highlight your professional experience and the number of years of experience within a specific
field that you have. You will also want to enter your professional goals and aspirations here to let the world know
what you are setting out to do, professionally. Listing specialties is designed to assist you in being viewed/found
in key word searches conducted by other LinkedIn members and even in Google searches completed by non-
members. Including the specialties brings another level of professionalism to your profile; therefore, I would
recommend including specialties within your profile.
Remember, this is an electronic resume; therefore, you do want to include any honors or awards received. Those
that are in the military should have a very extensive Honors and Awards section because each award,
commendation, and medal should be listed in this section.
Each profile has a Settings area at the bottom of the profile. These settings can be very tricky because
employers have different thoughts on different settings. For the most part, your settings should not change. The
only settings that could change several times are whether or not someone should contact you regarding Career
Opportunities and Job Inquiries. These are also the settings that many employers disagree on. Many
employers will only recruit a potential candidate if they are not looking for career opportunities; however, others
will not contact a potential candidate unless they state that they want to be contacted for Career Opportunities
or Job Inquiries. There have been instances where individuals have received more offers and contacts if they
are not looking for another position; however, the reverse has also been true.
There are many other sections that are optional because they pertain to specific career fields; therefore, please feel
free to add them if they pertain to you. Adding additional fields like Achievements and Experiences may help
you in the long run; however, make sure that you are as specific as possible regarding the information entered.
Generally speaking, if you add these fields, they are managed by LinkedIn applications; therefore, make sure that
you are utilizing the applications in a way that is going to present you in the best professional light.
11
Many individuals have extreme difficulty getting their profile to 100%; therefore, I have included some
basic information that a LinkedIn member will need in order to bring their profile to 100%:
9 Haveyourcurrentjoblisted
9 Haveatleasttwopreviouspositionslistedinyouremploymenthistory
9 Have your educational history listed (you should list degrees in progress or institutions that you have
attendedandhavetransferrablecreditfromifyoudonothaveanycompleteddegrees)
9 YouneedtohaveacompletedProfileSummary
9 Uploadaprofessionalphoto(thisphotowillbeabletobeviewedbyanyonewhoviewsyourprofile)
9 Includeyourprofessionalspecialties
9 Have at least 3 recommendations from other LinkedIn members (You will generally request these from
yourprofessionalconnections,anditisappropriateforyoutoreciprocatearecommendationwhenone
iswrittenforyou.)
The purpose of LinkedIn is for professionals to connect with each other, and even share information. In order to
do this, professionals need a forum; therefore, LinkedIn has the Groups feature. Anyone, including associations,
can create a group within LinkedIn for professionals to connect and discuss relevant issues related to their career
field. Each group will have differing membership settings; therefore, if you join a group and your Groups Page
shows that the membership is pending, this not abnormal.
It is best to join groups that are going to allow you to network with other individuals within your career field.
You can locate these groups through key word searches within the LinkedIn Search Feature. Once you find a
group that is of interest to you, you will click on Join and it will take you to a group settings page. You will
want to make sure that your settings are appropriate for the group and for the type of notifications that youd like
to receive.
If you are a member of professional organizations, you will want to make sure that you join their LinkedIn groups.
Joining their groups allows you to interact with group individuals and be privy to information that may not be on
the association site yet, which gives you an edge over other professionals that are not part of the field. Joining the
group is also another way for you to network with other members and be active within the group setting.
Groups offer a variety of benefits. One benefit is the networking capabilities and the social interactions between
you and other group members within the discussion forums, events, and webinars. Another great benefit is that
many hiring managers will post open positions within a group for individuals within the group to apply for. This
is part of what many recruiting professionals call the hidden job market. An advantage of applying for a job
this way is that you are a familiar individual because you are a member of the same group as the hiring manager.
That hiring manager can not only view your profile, but they can also review your discussion postings and
responses to get a feel for your skill level and level of professional knowledge. In a case where you are a
member of the same LinkedIn group as the hiring manager that you have applied with provides the potential
employer with several writing samples and a general feel for the type of verbiage that you utilize on a regular
basis, which potentially speaks for whether or not youd fit within the company culture.
12
Participating within groups is highly important. If the information that you provide is accurate and helpful, many
individuals may decide to follow you within the group, or even connect with you. This following tactic allows
you to build and expand your professional network very quickly. This practice of participating in discussions and
events also is branding opportunity for you. The content that you post within LinkedIn, or any social networking
site, should coincide with the professional image that you want portrayed about yourself. If you want to be known
as a professional within your field, you must participate in discussions and show the professional field that you
know your stuff. You can prove that through interactions, webinars, networking events, and even your public
profile.
Many groups and associations will have local chapters within specific areas that have regular meetings. If you
join a local group within LinkedIn that does have regular meetings within an area, you will want to use your
judgment regarding safety and make sure that you take measures to ensure your own safety, such as notifying
someone at home where you will be and what time you will be back.
LinkedIn is a type of electronic resume, and it does have features that allow you to utilize your profile in such a
way. For example, the profile does have a tool that will allow you to view and download your profile in a .PDF
file format. You will notice that the document that is downloaded is similar to a resume, and it does have your
recommendations on a separate page, as it tells the reviewer that # recommendations available upon request. I
have included a copy of the PDF File from my public profile at the end of this section. The profile also has a
feature that allows you to share your profile with other users of LinkedIn to help you increase your connections
and to remind your existing connections to update and maintain their profiles.
LinkedIn does have features that allow you to utilize it like an electronic professional portfolio. For instance, it
has the letters of recommendations that are available for anyone to see that is visiting your public profile. There
are features that allow you to post projects and items that you may include in a Creative Portfolio. There are also
applications that allow you to collaborate on documents. There are many applications that you can add to the
profile to truly make your profile an electronic portfolio, and each item that you add allows a connection, or
outside reviewer in some cases, to view more of your work, knowledge, and experiences.
Remember, LinkedIn is a professional social networking tool; therefore, it is important that you are responsible
when adding information and files to your profile. Once content is added to the site, it is difficult to remove
because the item is often cached into the site and will not be removed until the cache is cleared. You should only
include information and files that you would want a potential, or even current, employer to see.
13
Shanna Fowler
Career Services Manager
Summary
5 Years of Human Resources and Employment Recruiting experience
5 Years of Retail Management experience
5 Years of Higher Education experience
5 Years of Student Services Experience
3 Years of Career Services Management experience
It is my goal to provide quality information to students to make them successful in utilizing their
credentials within their own job search.
Specialties
Student Services, Career Services Management, Student Retention, Employee Recruitment,
Customer Service
Experience
Career Services Coordinator/Manager at Grantham University
January 2006 - Present (5 years 3 months)
Currently manages Grantham University's Career Services Program. Duties include: reviewing and
updating Career Services' materials and resources on a designated schedule, make changes to the
materials as needed, reviewing the usage of all services to determine the services used the most
and to determine the reason that other services are not being used, creating and updating all
training materials for the program on a designated schedule. In addition to creating and
maintaining all Career Services' materials, I also create, market, and facilitate all Webinars for
current students and graduates to attend for their own professional development.
5 recommendations available upon request
Cash Manager at Barnes and Noble
September 2007 - March 2009 (1 year 7 months)
Balanced all drawers and store safe. Tracked shortages and overages to review whether or not
trends are appearing for specific employees and customers to ensure shrink is managed, and even
reduced. Managed and trained a staff of 10. Handled any store complaints and managed store
returns.
Customer Service Representative at T-Mobile
June 2005 - January 2006 (8 months)
Answered incoming customer service calls regarding the following: billing inquiries, technical
Page1
14
problems, service issues, phone upgrades, and plan/usage reviews.
Cash Manager at CompUSA
August 2003 - June 2005 (1 year 11 months)
Managed a staff of 20. Balanced all drawers and safe. Directly responsible for reducing store
shrink through proper training and vigilance. Handled all chargebacks between credit card
companies and the store. Responsible for training all new hires. Managed applicant database and
was responsible for phases one through three of interview process (application, application
review/call backs, and first interview).
Rides Lead/Office Clerk at Worlds of Fun
April 2002 - October 2003 (1 year 7 months)
Managed a crew of 37 for three seperate rides. Responsible for disciplinary action, training, and
communicating processes to team. Also responsible for interviewing, hiring, and terminating park
employees in the Park Operations Department. In this position, I was responsible for maintaining
an employee and applicant database.
Education
Grantham University
Bachelors of Science, Multi-Disciplinary Studies, 2009 - 2011
Grantham University
Associates of Arts, Multi-Disciplinary Studies, 2006 - 2009
LIBERTY SENIOR HIGH SCHOOL
High School Diploma, General, 1998 - 2002
Activities and Societies: Future Business Leaders of American (FBLA), Advanced Debate,
Advanced Forensics, and Student Council
Honors and Awards
Grantham University Service Award July of 2006
Grantham University Chairman's Award December of 2008
Grantham University Student Advising Award June 2010
Page2
15
Joining Professional Associations
We discussed professional associations previously in the online networking and branding sections of this manual;
however, we did not discuss how to select professional associations and what goes into joining professional
associations. We will be addressing these subjects and other subjects within this section.
Selecting the professional associations that you would like to be a member of can be tricky, especially if you are
not sure how to find the associations. Looking for a listing of associations can be as easy as a Google search;
however, selection on which association to select can be a little more difficult. Most associations will have a
member cost associated with them; therefore, you will want to review the cost of the membership versus the
benefits that you will receive as a member.
Before joining a professional association, will want to know if they offer some of the following benefits:
9 Discountsonprofessionalcertifications
9 Professionaldevelopmentopportunities
9 Accesstodiscountedprofessionalcertifications
9 Webinars
9 Memberonlyresourcesandpublications
9 Accesstomemberonlycontentpertainingtoyourprofessionandnews/changesthatareoccurringin
theprofessioncurrently
9 Networkingopportunities
9 Networkingtools
9 Annualconferences
9 ConventionsandSymposiums
9 Mailedpublications
Generally speaking, your membership fee will not be significant; however, the fee will generally merely grant you
access to member-only content and provide you discounts on events, certifications, conventions, etc. The purpose
of joining professional associations is to obtain the most up-to-date information pertaining to your profession and
to give you the opportunity to attend events and conferences that can easily turn into excellent networking
opportunities.
Many universities, including Grantham University, have student chapters of professional associations. These
provide an invaluable resource to students, as they provide a forum where association members can have
professional development opportunities facilitated by professionals of that field and even have another
engagement opportunity with their instructors.
If a professional cannot join a student chapter of a professional association, most cities have local professional
chapters that one can join. Most of these local chapters will also have a membership fee, and they will generally
meet on a monthly basis, maybe more frequently depending on the organization. Most associations will have
professional development opportunities available to attendees at each meeting. These opportunities are not only
great opportunities to professionally develop within your field, but they are also great networking opportunities, as
these professional local chapters are a large window into the hidden job market. Many times, potentially vacant
positions are discussed and even unveiled at these events prior to the positions being formally posted on an
organizations website or even a local online job board, like Monster and CareerBuilder.
16
There are many professional associations associated with every career field imaginable; however, I have made a
small listing of larger associations associated with common degree programs and professions below:
HumanResources Financial ComputerScience Engineering CriminalJustice
SHRM ABA ISACA ACM IACP
NHRA AFP CHMBA ASEE ACA
PIHRA AAA ACM ASME NAPPO
CUPAHR FPA CCIA IEEE AJA
HCI SFSP ICCA FEDcia
ERA IMA CompTIA IPA
ASTD AAFA AITP NSA
17
Civilian Resumes
The first step to writing a resume is to decide who and what you are writing your resume for, your Target
Market. You must consider your audience and consider the type of experience that the receiving party would
like in their ideal candidate, you can find this information in the job description. For many military service
members, this means translating your training, awards, achievements, and experience into verbiage and
terminology that the civilian world can relate to.
The key item that you must keep in mind when writing your resume is time. A typical recruiter and hiring
manager will receive 900 or more resumes for a posted position, and that number can be higher if the job was
posted on a job board site like Monster or CareerBuilder. Because of the sheer number of resumes received, it is
highly important that your resume be organized, concise, and easy for the reviewer to skim through, as the
average reviewer only spends 5 seconds skimming any given resume received for an open position. Throughout
the process of writing your resume, keep the matter of time in mind: 5 seconds is all you have to impress a
potential employer.
The first step to doing this is to electronically record all of your awards, accomplishments, training and
experience (If Applicable) in one document (Example: KASE Worksheet). This document could be a Word or
Excel document. We will use this document later when creating your actual, career-specific, resume. You should
keep the information short (Example: Supervised up to 30 employees, Proficient with de-escalating situations,
Expert in Microsoft Office Programs, Experience coaching employees in a team environment, etc ). Within this
same document, you will want to record all of your supplemental skills that you possess (Example: Highly
Organized, Good People Skills, Professional Demeanor, Fair, Courteous, etc). The last set of information that
will be kept in this document are descriptive action verbs that describe some of your duties within your
employment history (Examples: analyzed, budgeted, chaired, coached, edited, established, improved, introduced,
motivated, organized, persuaded, reported, researched, reviewed, saved, solved, supervised, trained, translated,
wrote, etc).
The second step is the fun part! You get to decide the type of career that you want to break into. This is the fun
and creative part of the job search, so think outside of the box. You need to first decide on the career field,
which will probably be a field linked to the type of degree program that you are currently completing or may have
already completed. You are able to utilize your results from the career test that you previously took for guidance
in this area, should you choose to. The next step is to narrow down the actual career that you want to seek within
that broad career field. For instance, Computer Science is a very large career field that contains careers like:
Computer Programming, Computer Networking, Information Technology, Information Security, Project
Management, etc. You will want to narrow down to a range of three to five careers within a given career field.
You will be working with one of these careers at a time from this point forward.
Once you have decided on your desired career(s) within the given career field, you will want to begin determining
why you want to get into that particular field. If it is merely to utilize your military experience and training within
the civilian world, or even a specific company, then write that down (Example: I want to break into the Human
Resources Field because I want to utilize my people skills to make an organization the one of the best places to
work in the area). We are going to use this information to create your objective statement later on.
The next step is to decide which awards, accomplishments, training, and military experience are relevant to the
career that you have chosen to target your resume towards. Remember, your resume is not your application, it is
merely a reflection of your skills and experience within a specific career or career field. The goal of the resume
is to get you in the door for an interview with a specific company, hiring manager, or a specific job. You will
complete the actual application, which will contain your employment history, during the initial employment
screening process (initial interview) with your potential employer.
18
We will now begin writing objective statements. You will want to brain storm statements that are linked to the
career field using the statements that you recorded earlier regarding why you want to break into the specific
career. Remember, your objective statement is telling the employer the career field that you are breaking into and
what skills you bring to that field and to the employer. In employer specific resumes, you will want to tell the
employer exactly why you want to work for them and the skills that you uniquely possess that would be a
remarkable asset to their organization and its mission.
The objective statement is the first sentence that an employer will read about you; therefore, it needs to catch their
eye so that they will want to read what other skills you possess that could potentially be assets to their
organization. This statement should be short and should, in some ways, mirror the job descriptions overall theme
and purpose. When writing this statement, you will want to add some powerful action verbs that you recorded in
your document discussed at the beginning of this process (KASE Worksheet). Many employers will merely
complete database searches with some of their desired key words; many times these key words do include the
company name and position title. Often times, the database search will only pull up your resume if the desired
key word is in the objective statement.
Objective Statement Example:
To utilize my ten years of labor relations and recruiting experience combined with my formal education to
attract the right talent and retain existing employees in the role of Human Resource Supervisor at XYZ
Company.
There is an alternative to writing an objective if you are uncomfortable writing an objective statement at this time;
however, in todays market it is not a bad thing to have the objective statement and the alternative on your
resume. The alternative objective is merely listing the career field/job title below your name on the resume.
Objective Alternative Examples:
Shanna Fowler Shanna Fowler Shanna Fowler Shanna Fowler
Project Manager Computer Programmer Recruiter Trainer
I highly recommend doing both objective types because the objective statement is a great way to personalize your
resume towards a specific job and company, and the alternative quickly lets the recruiter decide who to forward
your resume to.
We will now begin compiling a list of skills that you have to bring to your future employer. To do this, you must
understand what skills the employer is looking for. According to recent Career Builder Hiring Manager and
Employer Surveys, employers are seeking the following skills: Communication (Oral and Written), Honesty,
Integrity, Interpersonal Skills, Motivation, Initiative, Strong Work Ethic, and Team Work Skills.
Professional Skills Profile Example 1:
x 11yearsofhumanresourcesexperience x Excellentorganizationalskills
x Over5yearsofretirementbenefitsexperience x Familiarwithregulationsrelatingtobenefits
x Over3yearsofemploymentbenefitsexperience x Polishedverbalandwrittencommunicationskills
Education is one of the most important parts of your resume because it can solidify your knowledge and
experience, but it can also hurt your application if you provide too much information. Many times applicants will
provide too much information by providing their high school graduation date, which allows the recruiter and
hiring manager enough information that they can accurately calculate your age within two years, which can leave
you open to agism.
19
Education Section Example 1:
Grantham University Kansas City, MO
Bachelor of Arts in Criminal Justice Expected Completion Date: 04/2011
Sample High School Kansas City, MO
High School Diploma Completed
Your Education section should only include your formal education completed at an accredited college and/or
university. The section should not include professional training and certifications, as these should have their own
sections within your resumes. In many fields, professional training and certifications are just as important as your
formal education and experience; therefore, these need to be proximately listed in your resume.
Professional Certifications Section Example 1:
Professional Certifications
Senior Professional in Human Resources (SPHR) Completed: 01/2011
Professional Human Resources (PHR) Completed: 12/2008
Professional Certifications Section Example 2:
Professional Licensures and Certifications
x FirearmsLicense x ConcealandCarryLicense x PeaceOfficerLicense
Professional Associations
x MissouriPeaceOfficers
Association
x ProfessionalLawEnforcement
Association(PLEA)
x AmericanFederationofPolice
andConcernedCitizens(AFP&CC)
If you have military experience, that experience already gives future employers a good idea that you meet the
before preferred skills, because Leadership and Communication skills are skills that the military prides itself on.
These are also skills that should be listed in this section. Other examples of skills that could be listed are as
follows: Advanced Excel, Advanced Word, Advanced Outlook, Advanced Access, Advanced Power Point,
Programming C, Programming in C++, Programming in HTML, Oral Presentation, Organization, Computer
Networking, Written Communication, etc. Begin compiling all of your skills in an Excel document.
The final step is to select a template. Most employers like to see resumes within a template format within Word
because it organizes the information more efficiently. There are many ways to locate a template. The first, and
preferred way is to create your own template using the template tool within Microsoft Word. The second way is
to complete a resume search within Microsoft Office Online (http://office.microsoft.com/en-us/templates/) and
download a pre-made template. The third, and final way, is to complete a search online and select a template at
one of the many resume sites. Some templates found online are free, others will charge a fee for each template
that you want to view and download.
No matter the template that you select, make sure that your job duties and your accomplishments associated with
each position are highlighted appropriately. Many times, applicants do not give a complete image of the job,
which confuses the potential employer. Make sure that your job duties put your position accomplishments in
context, as this helps answer the employers question of whats in it for me.
20
Professional Experience Example Entry 1:
Labor Relations Manager 01/2007-Present
XYZ Technologies Kansas City, MO
Directly responsible for ensuring that the XYZ Technologies was in full union compliance, as well as federal and
state compliance. To ensure compliance with all three entities, became highly entrenched within compliance
regulations, and created several systems designed to update and verify that company polices were directly in line
with union rules, as well as federal and state labor regulations.
Accomplishments Duties
x Createdacontinuousscheduleforpolicycreationand
updates,andcreatedclearpolicyapprovalprocessto
ensurecompliancewithregulations.
xCreatedandmaintainsapositiverelationshipwith
unionrepresentativestomaintainconsistent
communicationbetweenallparties.
x CreatedaHumanResourceManualformanagers,in
ordertoassistthemwiththeirquestionsabout
internalpoliciesandprocedures.
xAdvisedmanagersonhandlingindividualpersonnel
issuesinmannerthatwaslegal,ethical,andinline
withestablishedrules.
Professional Experience Example Entry 2:
Employee Benefits Administrator 05/2007-Present
ABC Technologies Kansas City, MO
x Workedwithfinancialorganizationsandinsurancecompaniestoputtogethertheemployeebenefitspackagefor
currentemployees,andcreatedproceduresforCOBRAwithinsurancecarriers.
x Quicklyresolvedanyemployeeproblemswiththeretirementpackageortheinsuranceplanswiththeindividual
venders,andthattheresolutionwasfairtotheemployeeandwithinagreeduponpolicies.
x CoordinatedallannualreviewsanddirectlyprocessedallemployeestimecardswithADP,changesinpay,
processingnewemployees,terminations,andemployeechangestotaxfilingstatus.
Professional Experience Example Entry 3:
Highway Patrol Officer 12/2008-Present
Missouri State Highway Patrol Kearney, MO
Accomplishments and Awards Duties
x 1of3officersselectedtotrainrecruitsintheonthe
jobtrainingcomponentofHighwayPatrolAcademy.
xCoordinateswithstateandfederallawenforcement
agenciestolocateanddetainpersonsofinterest.
x LiaisonbetweenMOHighwayPatrolandFederal
Agenciesduetopolishedcommunicationskills
xEnforcesstateandfederalhighwaylawstoensurethe
safetyofcitizensandmotorists.
x Receivedacommendationforaccuratereporting. xOftenthefirstrespondertohighwayaccidentscenes.
21
If you download a template to use, remember that thousands of people have likely downloaded that same
template; therefore, make sure that you make the template your own by changing aspects of it. You can change
the font, you can add tables, and you can even change the order of the sections. Again, keep in mind that your
resume is a unique professional portrait of you; therefore, your unique skills and experience shouldnt fit
within just any resume template, so make a resume template that fits to your personal skills and experiences.
22
Anatomy of a Civilian Resume
Contact Information:
1. Full Name (You can only include your middle initial if youd like)
2. The type of professional that you are (Example: Human Resources Professional) - This really helps the
reviewer quickly know where to forward your document prior to reading your objective statement.
3. Mailing Address (Recruiters often verify this information in a specialized verification tool; therefore,
make sure that you list the address where you receive your mail.)
4. Telephone number (Day Time Phone Number) Never include your desk phone at your current job,
unless you are applying for a promotion within your current organization.
5. Email address (Primary email address) - Do not include your employers email, this should be a personal
email address; however, the exception to this rule is again if you are applying for a promotion within
your current organization. The email address that you provide should be professional (Example:
shanna.fowler@example.com).
Objective:
This should be one sentence, and the Objective Statement should be position, even company specific. The
statement should include Key words and Action words that may show up on an ATS (Applicant Tracking System)
search.
There are two primary parts of an Objective Statement, and they are as follows:
1. General Qualifications
a. Could be Experience
b. Could be Skills
c. Could be Education
2. Professional Goals and/or Aspirations
a. Could be as simple as attaining the job that you are applying for
b. Could be as complex and specific as having an goal that youd like to accomplish in the position,
if hired.
Note: You can find those key words and action words in the job description, and employers often use the company
name and position title as Key Words for the ATS System.
Skills Profile:
Just like the objective statement, you will want to use key words linked to the position that you are applying for.
This is an ideal section for you to include computer skills and other technical skills. The employer will likely
have a skill-set of their perfect candidate in mind; therefore, you can utilize the job description itself to uncover
these ideal skills for their perfect candidate. By doing this, you show that you could potentially be very close, in
skills, to their perfect candidate.
Note: You should only include 6-8 skills/qualifications in this section.
23
Education:
Your education should be listed in reverse chronological order, or highest attained degree to lowest attained
degree. If you are currently working on a degree, you will want to list that information at the top with your
expected graduation date. To prevent age discrimination, do not list your high school graduation date, unless
the employer requests the information. Requesting high school graduation information is not uncommon for
companies that handle confidential or government information.
Make sure that you include the following information related to each educational milestone achieved:
1. Name of institution
2. City and State
3. Degree (Example: Bachelors of Science in Business Administration)
4. Graduation Date or Expected Graduation Date
1. As an alternative to the date, you can just state the word Completed for this section
Note: To prevent age discrimination, do not list your high school graduation date. If you believe that a
graduation date leaves you open to ageism, you can just list the word Completed in place of the graduation
date.
Professional Training:
You can have a major Training heading or you can have an Education and Professional Training heading, and
then have Education as a subheading and Professional Training as another subheading. Both methods are highly
utilized; therefore, it is a matter of which method best compliments your skills and experiences.
If you have a lot of training, make sure that you are only listing the training that is relevant to the position. Try to
limit the training that you list to 3-6 training entries.
The training entries should mirror your Education entries in certain ways; therefore, the entries should
include the following sections:
1. Training Title
2. Completion Date
If you earned a certificate, you will put the name of the certificate in place of the training title and will want to
adjust to Professional Training subheading to the following: Professional Training and Certificates.
Note: The training and certifications listed in this section should be relevant; therefore, try to include
professionally related training and certifications, and try to make sure that the information listed is within 10
years. There are exceptions to the 10 year rule depending on the type of training and certification; therefore, use
your best judgment.
24
Experience:
This is traditionally where one would list their professional work experience that is relevant to the position that
they are applying for. This is the section of your resume where you are telling the employer that you know your
field well by showing the positions that you have held that have prepared you for the duties and responsibilities of
the position in which you are applying for.
There are three acceptable ways to list this information:
1. Employment/Work History: If you utilize this heading, the reviewer is going to expect to see every
position that you have held and have been paid for. This heading is generally only seen on some types of
federal resumes; however, sometimes a job description will ask for this specific information on all
resumes submitted to them. The order should be reverse chronological order.
2. Professional Experience: If you utilize this heading, the reviewer is going to expect to see every position
that youve held that is relevant to the position that you are applying for. Relevancy is usually
determined by similar duties and how long ago the position was held. Generally speaking, the positions
listed in this section should only go back 5-7 years and no more than 10 years. The order should be
reverse chronological order.
o If you have military and civilian professional experience, you may want to have two sub-headings
under your Professional Experience heading: Related Civilian Experience and Related Military
Experience.
The first sub-heading should be the one with the most recent professional experience.
3. Experience: Prior to utilizing this header, please note that this is the broadest of all of the acceptable
headers. Within this header, you can list your professional experience, and experience gained through
other avenues, such as: Military Experience, Contracting Experience, Professional Work Experience,
Internships, Volunteer Experience, Course Work, Course Projects, etc. Because this section is so broad,
if you include experience attained by avenues other than professional experience, you will want to sign-
post these to make it easier for the reviewer to understand where the experience was attained from. All
entries should be listed in reverse chronological order.
o Note: If you include course projects in this section, it is a good idea to include a copy of the final
project in your portfolio.
Achievements:
Detail specific milestones that you achieved that can be quantitatively measured. For Example: Increased
revenue by 35% by instituting an electronic communication process.
There are two ways to highlight your achievements:
1. Have a specific section for it just under your Skills Profile. The problem with this method is that it could
leave the recruiter/hiring manager guessing where the achievement occurred, which can likely land your
resume in the round file.
2. Have a sub-heading for achievements/accomplishments under each employment heading within your
experience section on your resume. This method shows the recruiter/hiring manager where the
achievements occurred and allows them to have a visual image on your resume that you consistently go
above and beyond your assigned duties.
a. Note: If you use this method, I recommend utilizing the Table Tool in word processing
application to create two columns- the first one to the left would be for Accomplishments and the
second one to the right would be for duties. You want the accomplishments on the left because we
read from left to right; therefore, the reviewer will notice your accomplishments prior to your job
duties.
25
Membership, Affiliations, and Certifications:
You can adjust the section title accordingly (Examples: Memberships and Affiliations, Certifications,
Affiliations and Certifications, Memberships and Certifications. etc); however, this section should give an
employer the perception that you are connected within your profession, and that you are consistently trying to
improve yourself professionally by corresponding with individuals within your profession and obtaining further
professional certifications.
Because employers do want their employees connected to others within their profession, many employers will
review your professional social networking profile to see what groups you belong to, how active you are in those
groups, and to merely view your profile to see who you are connected to and what you state that you are doing.
Often times, especially if you have certifications, this section will be with education or professional training.
Many times, people will rename their Professional Training subheading to Professional Certifications, and this is
an acceptable alternative.
Again, the presentation of this section varies by how this section best puts your unique skills and experience in
context to your reviewer (recruiter /hiring manager).
Note: Make sure that you exclude any information that may be used to discriminate against you in this section.
References:
Remember, you dont have to list your references in the References section unless the job description specifically
asks for your references. Keep in mind, you want to protect the personal information of your references;
therefore, it is inadvisable to keep the contact information of your references with their names on a generic resume
stored online.
To avoid listing their personal information, but to keep the References heading, it is more common to find the
below statement in this section instead of references because it lets the reviewer know that you do have references
and they need to ask you for the contact information of those references:
References will be furnished upon request.
Tips on Formatting the Resume Document:
x Use your space effectively and maintain alignment xRemember, your margins are not set in stone
x Use the table tool in Word to maximize your space xUse bullets to keep information easily skimable
Length:
Remember; think of your resume as a marketing flyer to potential employers. If you think of the document this
way, remember that flyers should only be one page because people dont spend a lot of time reading them. These
same basic concepts also apply to your resume. Try to keep your resume to one page because the reviewer will
only likely spend 5-15 seconds reviewing the document.
If the resume is longer than two pages, the recruiter will not read it, and your resume is likely to be filed in the
round file.
26
JaneDoe
HumanResourcesManagementProfessional
7200NW86
th
Street KansasCity,MO 64153 (816)5955759 Jane.Doe@example.com
Objective
Toutilizemytenyearsofhumanresourcesexperiencetobringaboutapositivecultureandincreasetheemployee
retentiontoabove85%withinXYZ,IncorporatedinroleofHumanResourcesManager.
SummaryofSkills
x 10yearsofhumanresourcesexperience xIntermediateMSOfficeskills
x AttainedPHRandSPHRCertifications xPolishedverbalandwrittencommunicationskills
Education
GranthamUniversity KansasCity,MO
BachelorofArtsinHumanResourceManagement GraduationDate:01/2010
GranthamUniversity KansasCity,MO
AssociateofArtsinBusinessAdministration GraduationDate:03/2007
ProfessionalCertifications
SeniorProfessionalinHumanResources(SPHR) Completed:01/2011
ProfessionalHumanResources(PHR) Completed:12/2008
RelatedHumanResourcesExperience
Labor Relations Manager 01/2007Present
XYZTechnologies KansasCity,MO
DirectlyresponsibleforensuringthattheXYZTechnologieswasinfullunioncompliance,aswellasfederaland
statecompliance.Toensurecompliancewithallthreeentities,becamehighlyentrenchedwithincompliance
regulations,andcreatedseveralsystemsdesignedtoupdateandverifythatcompanypolicesweredirectlyinline
withunionrules,aswellasfederalandstatelaborregulations.
Accomplishments Duties
x Createdacontinuousscheduleforpolicycreationand
updates,andcreatedclearpolicyapprovalprocessto
ensurecompliancewithregulations.
xCreatedandmaintainsapositiverelationshipwith
unionrepresentativestomaintainconsistent
communicationbetweenallparties.
x CreatedaHumanResourceManualformanagers,in
ordertoassistthemwiththeirquestionsabout
internalpoliciesandprocedures.
xAdvisedmanagersonhandlingindividualpersonnel
issuesinmannerthatwaslegal,ethical,andinline
withestablishedrules.
EmployeeRelationsRepresentative 03/200401/2007
CBATechnologies KansasCity,MO
Positionwascreatedtoincreasecommunicationwithemployeesandtoreducetheemployeeturnoverby15%
withinoneyear.Createdandmaintainedrelationshipswithemployeesandmanagers,andinstitutedtwo
informationgatheringprocesses:EmployeeSurveyandExitInterviewprocess.
Accomplishments Duties
x Throughimprovedcommunicationwithorganizational
staffandmanagement,reducedturnoverby23%
withinthefirstyear.
xWorkeddirectlywithindividualemployeestoresolve
anyissueswithmanagementandcoworkersthrough
mediationmethods.
x Institutedinformationalgatheringprocesses(Surveys
andExitInterviews)thatpushedthecompanyintothe
areasTop10Employers.
xWorkedwithindividualemployeesonhowcompany
policiescouldpositivelybenefitthemintheir
situation,andexplainedpolicysuse.
PersonnelRecruiter 01/200103/2004
ABCCompany KansasCity,MO
Companywantedtoexpandcurrentstaffby35%andwantedaemployeeretentionrateof85%;therefore,Iutilized
onlinejobpostingboardsandputintoplaceassistanceanddiscountprogramssothatemployeessawvalueintheir
employmentatABCCompany.
Accomplishments Duties
x CreatedandmaintainedanEAPPlan xPostedopenpositionsononlinejobboards.
x Createdcommunicationmethodsthatincreased
employeemoraleandemployeeretentionto87%.
xScreenedapplicantstoensurethattheymetminimum
qualificationsandscheduledonsiteinterviews.
References
Referenceswillbefurnisheduponrequest.
R
e
s
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27
JaneDoe
7200NW86
th
Street
KansasCity,MO64153
HumanResourcesBenefitsProfessional
(816)5955759
Jane.Doe@example.com
Objective
ToapplymyhumanresourcesandbenefitsexperiencetocreateaqualitybenefitspackageforXYZTechnologies
EmployeesandtoensurecompliancewithfederalandstatehumanresourceregulationsinthepositionofHR
Generalist.
SkillsProfile
x 11yearsofhumanresourcesexperience x Excellentorganizationalskills
x Over5yearsofretirementbenefitsexperience x Familiarwithregulationsrelatingtobenefits
x Over3yearsofemploymentbenefitsexperience x Polishedverbalandwrittencommunicationskills
Education
GranthamUniversity KansasCity,MO
BachelorsofArtsinHumanResourceManagement GraduationDate: 02/2011
GranthamUniversity KansasCity,MO
BachelorsofScienceinBusinessAdministration GraduationDate: 03/2009
ProfessionalCertifications
HumanResourcesGeneralistCertification Completed:02/2011
RelevantProfessionalExperience
EmployeeBenefitsAdministrator 05/2007Present
ABCTechnologies KansasCity,MO
x Workedwithfinancialorganizationsandinsurancecompaniestoputtogethertheemployeebenefitspackagefor
currentemployees,andcreatedproceduresforCOBRAwithinsurancecarriers.
x Quicklyresolvedanyemployeeproblemswiththeretirementpackageortheinsuranceplanswiththeindividual
venders,andthattheresolutionwasfairtotheemployeeandwithinagreeduponpolicies.
x CoordinatedallannualreviewsanddirectlyprocessedallemployeestimecardswithADP,changesinpay,
processingnewemployees,terminations,andemployeechangestotaxfilingstatus.
EmployeeRetirementAdministrator 06/200505/2007
XYZFinancial KansasCity,MO
x CreatedZYXTechnologiesretirementpackage,andmanagedallcommunicationsregardingtheretirement
packagetoemployees.
x Workedwithindividualemployeestoexplaintheguidelinesandregulationsoftheretirementplantothem,and
howthebenefitplanthattheyareonwillbenefitthemnowandinthefuture.
x WorkedwithindividualsthathadnotifiedHumanResourcesthattheywereretiring,andexplainedhowthey
couldmaximizetheuseoftheirplan,andhowtobenefitfromtheplanatretirement.
EmployeeRelationsRepresentative 04/200306/2005
BBBIndustries KansasCity,MO
x Workeddirectlywithindividualstaffmembersonquicklyresolvingproblemswithcoworkersandmembersof
themanagementteamthroughamediationprocess.
x Advisedmanagementontechniquestoprotectthecompanyinemployeedisputes,especiallyanydisciplinary
actionoranysituationinvolvingpayment(timecardissues,projectpay,bonus,etc)
x Trainedemployeesonthecompanysnewbenefitpackages,andprovidedinstructionstoemployeesonhowto
jointhecompanysgroupinthepackagespresented.
PersonnelRecruiter 02/200004/2003
ABC,Incorporated KansasCity,MO
x Coordinatedwithdepartmentalmanagersontheirstaffingneedsandtheirvisionofanidealcandidate,and
postedalldepartmentsopenpositionsononlinejobboards.
x UtilizingkeywordsearcheswithintheATSSystemandwithintheonlinejobboards,locatedqualifiedcandidates
foropenpositionswithinthecompany.
x Initiatedcontactwithinqualifiedapplicantsviatelephone,andfacilitatedinitialphoneinterviewandthen
proceededtoscheduleonsiteinterviewwiththehiringmanager(s).
References
Referenceswillbefurnisheduponrequest.
R
e
s
u
m
e
Exp
ator
organizations ations and nd in
, and created created proced proced
d any employee employee prob pro
that the the resolution oluti
ed all annual annual review review
ssing new new employees mployees
loyeee Retirement Retirement Ad Ad
YZ Financial ancial
x Created eated ZYX ZYX Tech Tec
package package to to em em
x Worked Worked wit w
how ow the the
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28
Jane Doe
BusinessAnalyst
7200NW86
th
Street KansasCity,MO 64153 (816)5955759 Jane.Doe@example.com
Objective
IamseekingapositionwhereIcanutilizemytenyearsofprojectmanagementandanalysisexperiencetoassistinthedevelopmentof
qualitysystemsandgeneralproceduresasaBusinessAnalyst.
ProfessionalProfile
Skills
xOver13yearsofITexperience xExcellentverbalandwrittencommunicationskills
xRetiredU.S.AirForce xExcellentleadershipabilities
xSkilledwithprogramminglanguages xExtensivereportingandprojectmanagementexperience
TechnicalSkillsandExpertise
Languages Reporting Software
x HTML x CandC++ x MSOfficeApplications(IncludingAccess) x MicrosoftVisio
x JavaScript x PL/SQL x CrystalReports x ERwin
ProfessionalEducationandTraining
Education:
GranthamUniversity KansasCity,MO
BachelorofScienceinComputerScience ExpectedGraduationDate: 09/2011
ProfessionalCertificationsandTraining
x CompTIAA+ x CompTIAProject+ x MCP
ProfessionalExperience
Project Manager 12/2006Present
XYZTechnologies KansasCity,MO
x ReviewedandutilizedCrystalReportstotracksuccessesofnewapplicationsonproductivity.
x UtilizedMicrosoftProjecttotrackallprojectsandtoensurealltaskswerecompletedontimeandcorrectly.
x Managedallprojectsrelatingtolaunchingnewapplicationsfrominceptionthroughtheimplementationprocess.
Sr.HelpDeskAnalyst 10/200312/2006
AAASoftwareDevelopment KansasCity,MO
x Receivedincominginternalcallsregardingsoftwareproblems
x Closedexistingticketsrelatedtosoftwareproblemsbyresolvingtheissueandcollaboratingwiththeindividualwhocalledinthe
originatingproblemtoensuretheresolutionwassuccessful.
x UtilizedCrystalReportstotrackproductionandcommonissues
x Consulted with senior management regarding the implementation of new software applications, and the effect of the
implementationonexistingprograms.
HelpDeskAnalyst 12/200210/2003
ABCSoftwareDevelopment KansasCity,MO
x Receivedincomingcallsregardingsoftwareandhardwareproblems.
x Completedbasictroubleshootingwiththereporter.
x Createdindividualticketsforeachissue.Closedtheticketsthatwereresolvedbytroubleshootingandescalatedticketsthatwere
notresolvedbytroubleshooting.
HardwareTechnician 11/199812/2002
UnitedStatesAirForce(HonorableDischarge) KnobNoster,MO
x Receivedhardwaretroubleticketsfromhelpdesk,andtraveledtoeachbuildingtoresolvehardwareissue.
x Workedwithsoldierstosetupnewcomputersandtoresolveknownhardwareandsoftwareissues,includingsoftwaresetup.
References
Referenceswillbefurnisheduponrequest.
R
e
s
u
m
e
ience
m
e
ning
u
m
e
ger
ologiess
ed and utilized ilized Crysta rys
ed Microsoft icrosoft Project Project
Managed Manage all all projects project
Sr. Sr. Helpp Desk Desk Ana Ana
AAA AAA Software Software D
eceived eceiv inc
ed ed ex e
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p
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e
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lent verbal verb and nd written writt co
cellent nt leadership leadership abilitie a
xExtensive siv reporting reporting and
m
p
orting g
lications on (Including (Including Access A
ports p
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x
a
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x
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to track successes successes of o
alll projects projects and and to to en en
launching aunching new appli app
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ternal calls calls regarding ardin
kets related elated too softwa so
blem too ensure ensure the th re re
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unication unication skills skills
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s
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Software Softwa
x Microsoft crosoft Visio Visio
x ERwin ERwin
i
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i
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UU
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nsass City, City MO MO
Expected Ex Graduation Graduati Da
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was successful. uccessful.
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garding arding the t implemen mpleme
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09/2011 11
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ti
29
JohnExample
LawEnforcement Professional
7200NW86
th
St KansasCity,MO 64153 (816)5955759 John.Example@example.com
Objective
Toapplymyelevenyearsoflawenforcementexperiencecombinedwithmyprovenleadershipabilitiestoensure
thesafetyandsecurityofthecitizensinXYZCityasanXYZPoliceOfficer.
SkillsProfile
x 11yearsoflawenforcementexperience xPolishedverbalandwrittencommunicationskills
x RetiredUSArmy(HonorablyDischarged) xExcellentleadershipabilities
x SuccessfullycompletedPOSTTraining xProventrackrecordinsuccessfullytrainingrecruits
Education
GranthamUniversity KansasCity,MO
BachelorofArtsinCriminalJustice Expected GraduationDate:04/2011
GranthamUniversity KansasCity,MO
AssociateofArtsinCriminalJustice GraduationDate:02/2007
ProfessionalLicensuresandCertifications
x FirearmsLicense x ConcealandCarryLicense x PeaceOfficerLicense
ProfessionalAssociations
x MissouriPeaceOfficers
Association
x ProfessionalLawEnforcement
Association(PLEA)
x AmericanFederationofPolice
andConcernedCitizens(AFP&CC)
RelatedProfessionalLawEnforcementExperience
HighwayPatrolOfficer 12/2008Present
MissouriStateHighwayPatrol Kearney,MO
AccomplishmentsandAwards Duties
x 1of3officersselectedtotrainrecruitsintheonthe
jobtrainingcomponentofHighwayPatrolAcademy.
xCoordinateswithstateandfederallawenforcement
agenciestolocateanddetainpersonsofinterest.
x LiaisonbetweenMOHighwayPatrolandFederal
Agenciesduetopolishedcommunicationskills
xEnforcesstateandfederalhighwaylawstoensurethe
safetyofcitizensandmotorists.
x Receivedacommendationforaccuratereporting. xOftenthefirstrespondertohighwayaccidentscenes.
RelatedMilitaryLawEnforcement Experience
UnitedStatesArmy(HonorablyDischarged) 01/200012/2008
MilitaryPoliceInstructor
AccomplishmentsandAwards Duties
x CreatedandupdatedmodernMilitaryPolicetraining
curriculumforenlistedsoldiers.
x LetterofcommendationforMilitaryPoliceCurriculum
xCreatedandmaintainedMilitaryPoliceOfficer
Curriculuminaccordancewithcurrentlaws,rules,
regulations,andmilitaryprocedures.
x ReCreatedallMilitaryPolicetrainingcurriculainboth
EnglishandSpanish.
xFacilitatedinstructionofclassroomcoursesrelatedto
theMilitaryPoliceOfficerTrainingCurriculum.
x UnitedStatesArmyAchievementMedal
x 2UnitedStatesArmyGoodConductMedals
x 3MeritoriousServiceMedals
xThroughclearandcommunicatedmetrics,determined
whichsoldierswouldprogresstobeaMilitaryPolice
Officer,andwhowouldneedalternativetraining.
MilitaryPoliceSpecialist
AccomplishmentsandAwards Duties
x RifleMarksmanshipMedal
x PistilMarksmanshipMedal
xCommunicateddisturbancestoteamof6specialist
andledteamthroughtheentiretyoftheresolution.
x UnitedStatesArmyGoodConductMedal
x 2MeritoriousServiceMedals
xEnforcedthelaws,rules,regulationsoftheArmyand
oftheUnitedStateswithmilitarypersonnel.
x ReceivedletterofcommendationfromCommander
forimplementingproceduresformisconductonbase.
xMaintainedpeacefullivingcommunityforthose
soldierslivingonbasethroughregularpresence.
References
Referenceswillbefurnisheduponrequest.
R
e
s
u
m
e
m
e
aw Enfo
m
e
cer
ighway ay Patrol Pat
ccomplishments plishments and
cers selected elected to to train i
ining component componen of of
son between etween MO O Hig Hig
Agencies ies due ue to to polis polis
x Received ed aa comm comm
R
e
s
R
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s Related Mi
R
e
United nited Sta Sta
Military Milita
x
RR
E
x
a
m
p
l
e
ad
l
e
l
e
al and d written written communic omm
eadership rship abilities abilities
track record rec in in successfu succe
m
p
m
p
Kansas as City, City, MO O
Exp
Kansas Kansa City, City, MO
E
x
a
tificatio
E
x
a
Conceal Conceal and Carry Carry Licens L
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x
E
ofessional ofessiona Law
ciation ciat (
G
r
a
n
t
h
a
m
n thee on onthe t
Patrol Academy. Academy.
x
rol and nd Federal Federa
munication atio skills skill
for accurate ate reportin reportin
t
h
a Law Enforceme
t
h
(Honorably orab Discharg Disc
structor ctor
Accomplishments mplishments and and
nd updated pdated modern modern
ulum for or enlisted enlisted sold so
ter of f commendation commendatio
ReeCreated ated all Militar Milita
English English and nd Spanis Sp
x United ted States States AA
xx 2 Unitedd Sta S
xx 33 Merito Merito
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skills
aining aining recruits recruits
s
i
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s
i
t
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s
i
t
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d Graduation aduation Date: Dat 04/20
Graduation Graduat Date
v
e
r
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x Peace Pea Officer Off L
n
i
v
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i
v
orcement ment
)
xx Ameri A
and
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Experience
U
arney, arney, MO
C
a
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afety of of
xOftenn the th fir
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Police training training
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xxCC
training training curricula urricu in in bb
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onduct nduct Meda Med
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Duties Dutie
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to locate lo and detai de
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30
Civilian Cover Letters
Throughout this process, remember the following: written communication skills are one of the most sought after
skills by potential employers. With that being said, the Cover Letter that you submit with your resume is the very
first writing sample that a potential employer sees of you, and they will assess your writing skill level utilizing
this document.
Writing a successful cover letter is not just one step. Just like writing a resume, there are multiple steps that must
be followed in order for the project to be completed.
The first step to writing a cover letter is determining the delivery method of the cover letter. Are you going to
send the cover letter via mail, email, or utilizing the submit button of a job search engine? Each of these
methods has some basic guidelines to follow, especially involving the format of the actual cover letter. It is
advisable to have an easily changeable template for each of the methods of submission.
Just like your resume, your cover letter should be targeted to a specific career field, and even position within a
specific company/organization. Unlike your resume, the cover letter should be so granular that it not only targets
a specific career field, it should target a specific recruiter and hiring manager (reviewers). Your cover letter
should compliment your resume, and make the hiring manager want to take 45 additional seconds to review your
actual resume. This means that you must pinpoint specific skills that the hiring manager wants in your cover
letter.
Just like writing your resume, you should take an inventory, or a qualifications matrix in the case of the cover
letter, of your specific knowledge and skills that would make you an ideal candidate for the job. It would be
advisable to keep this inventory information in a Word document or Excel document (Qualifications Matrix
document is in the Worksheets Section of this manual). The skills that you include in your cover letter should be
something that is unique to you, something to make you stand out amongst all of the other applicants, and
something that shows that you have exceeded their minimum qualifications listed in the job posting. Save this
Qualifications Matrix and make sure that you keep the matrix with your other position specific files. You will use
this matrix for when you are selecting skills and knowledge that an employer has indicated that they want their
ideal candidate. This will hone in on the specific skills that make you the ideal candidate for the job.
Your next task is to create or select a cover letter template. While it is true that a cover letter should be unique to
not only the career field, but to the company, hiring manager, and position, there are aspects of the cover letter
that can remain consistent. For instance, you may want to highlight your specific years of experience and
education within a given career field to all employers that you apply with that are within a specific career field.
There are other advantages to utilizing a template, such as organization and the professionalism of the document
lay out. One of the most common places online to locate a cover letter template is Microsoft Office Online;
therefore, be aware that if you download a template from this site that other applicants have also downloaded
these templates as well. To make your document stand out, make sure that you change the information, and even
add some formatting to the document to make it uniquely fit you. I always recommend that the Resume and
Cover Letter should be a matching pair when it comes to formatting; it helps give credence to your attention to
detail skills.
On your template, you will want to complete the information that will be consistent. For instance: your name,
your contact information, information that you want all employers to know about (Example: education and
experience within a specific field), your closing, and attachment information. All of this information can be set up
so that is remains relatively consistent by saving your general cover letter in a template format within your word
processing program.
31
If you are uncomfortable with using a template, there are some guidelines regarding the submission method that
you may want to keep in mind:
Mailing the Cover Letter:
Date should be located at the top
Applicants address should be above the recipients address
Recipients address should be below the applicants address
Address the letter to a specific individual
2 Styles
o Block Paragraphs
Your address and contact information should be against your left hand margin and at the
top of the page below the date
x Consider your envelope type. If there is a window, make sure that your address
and the address of the potential employer are clearly viewable within their
respective windows.
One blank line should separate the individual paragraphs
o Indented Paragraphs
Your address and contact information should be below the date in the right hand margin
The first line of the paragraph should be indented one inch by pressing the Tab key
once for each new paragraph
Must have a physical (Wet) signature in the signature area
List attachments below signature
Emailing the Cover Letter:
Make sure that your email address is professional in nature. I always recommend utilizing your first and
last name in your email address to maintain the professional element of the message.
Subject Line should include the position title
No need for a physical return address at the top of the letter (This should be with your contact information
in your signature and information can vary based on the individual template being used)
Block paragraphs or indented paragraphs are acceptable; however, block paragraphs are more widely
used.
No need to use an inside recipients address; however, some hiring managers do like to see this
information on the letter, so always recommend including at least the recipients mailing address on the
electronic communication- it keeps the letter formal and professional in nature.
Use a self populating date
Should use a Mr/Ms salutation
Use a typed signature (Wet signature is not needed)
Contact information (address, phone number, email address, etc) should be found in your signature
32
Electronically submitted Cover Letter through a job search engine:
No need for a physical return address at the top of the letter (This should be with your contact information
in your signature and information can vary based on the individual template being used)
Just like with email communication, it is not required to utilize the recipients mailing address; however,
many managers like to see it and it does add a level of professionalism to the document.
Date the Cover Letter (self populating date is acceptable)
Should use a Mr/Ms salutation for the contact person listed in the vacancy announcement/posting
Block or indented paragraphs are acceptable; however, block paragraphs are more commonly used.
Use a typed signature (Wet signature is not needed)
Contact information (address, phone number, email address, etc) should be found in your signature
Use the key words listed in advertisement in your cover letter, as many cover letters are sent through the
ATS system with the resume and are often times graded on the usage of these key words.
The Cover Letter should include the following:
Date
Applicants Address
Recipients Address
Recipients name (Mr/Ms)
o If you dont know the individuals name, Dear Hiring Manager is acceptable.
Introduction (Position applied for and list the company name here)
Main body (list your specific skills and experience that are relevant to the position- use key words from
job description or advertisement)
Closing (Thank the recruiter for their time and indicate a date that you will follow up on the interview
request)
o If you state a specific date, follow through on that date because this is the first promise that you
are making to your potential employer and positively affects your credibility.
Signature (Name and pertinent information)
o Name and career field (example: Customer Service Professional)
Attachments/Enclosures (List any attachments that you are including, such as: your resume)
33
The Anatomy of the Civilian Cover Letter:
Applicants Information
Name
Street Address
City, State Zip
Date
Employers Information
Hiring Manager
Street Address
City, State Zip
Dear Hiring Manager (use this only if you dont know the hiring managers name),
Introductory Paragraph (Introduce yourself and your interest to be employed by the prospective
employer. State the position that you are applying for here.)
Body (Briefly review your unique skills and experience and how these skills and experiences make you
the ideal candidate for the position and employer)
Closing (Thank the employer for taking the time to review your cover letter and resume. Provide a
follow up date here as well)
Sincerely,
Applicants Name
Job/Position Title
Attachments (1)
Resume (2 Pages)
34
Civilian Cover Letter Example
JOHNDOE
65432SampleCircle
Apt.201
KansasCity,MO64153
8165955759
John.Doe@example.com
December15,2010
Mr.HarrySample
TechnologyDirector
XYZTechnologies
12345ExampleAvenue
KansasCity,MO64153
DearMr.HarrySample,
IlocatedyourHelpDeskManagerpositiononXYZTechnologieswebsiteon12/01/2010,andIbelievethatmytechnology
knowledge,education,andmyextensiveskillsetmakesmeanexcellentcandidateforthisposition.
Inadditiontomytenyearsoftechnologyandhelpdeskexperience,Ialsohave6yearsofmilitaryexperienceanda
BachelorsDegreeinComputerSciencefromGranthamUniversity.
Imalsoenclosingcopiesofthefollowingdocuments:
x CoverLetter
x ProfessionalResume
x 3LettersofRecommendation
Ifyouhavequestions,pleasecallmeat8165955759.Iwouldliketofollowupwithaboutthisopportunityon12/29/2010.
Thankyouverymuchforyourtime,andIamlookingforwardtoworkingwithyou!Haveawonderfulafternoon!
Sincerely,
JOHNDOE
INFORMATIONTECHNOLOGYMANAGEMENTPROFESSIONAL
ENCLOSURES:
COVERLETTER(1PAGE)
RESUME(1PAGE)
LETTERSOFRECOMMENDATION(3PAGES)
35
JaneDoe
HumanResourcesManagement Professional
JaneDoe
7200NW86
th
Street
KansasCity,MO64153
(816)5955759
Jane.Doe@example.com
Wednesday,February09,2011
JohnExample
HumanResourcesManager
XYZTechnologies
12345ExampleAvenue
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resume,pleasecontactmeat(816)5955759.Iwouldliketofollowupwithyouaboutthisexciting
opportunitywithinyourorganizationon02/21/2011.
Sincerely,
JaneDoe
HumanResourcesManagementProfessional
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th
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Jane.Doe@example.com
Wednesday,February09,2011
JohnExample
HumanResourcesManager
XYZTechnologies
12345ExampleAvenue
KansasCity,MO64153
DearMr.JohnExample,
AlexExampleinformedmeofyourHRGeneralist(JobID:00123456ABCD)vacancylistedonXYZ
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Ifyouhaveanyquestionsregardingmyqualificationsortheinformationpresentedonmyenclosed
resume,pleasecontactmeat(816)5955759.Iwouldliketofollowupwithyouaboutthisexciting
opportunitywithinyourorganizationon02/21/2011.
Sincerely,
JaneDoe
HumanResourcesBenefitsProfessional
Enclosure:
Resume(1Page)
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37
Federal Resumes
The first step to writing a resume is to decide who and what you are writing your resume for. You must consider
your audience and consider the type of experience that the receiving party would like in their ideal candidate, as
over the last few years with application process changes in the federal government, your audience has also
changed. When writing for the federal government, you must be as detailed and budget orientated as possible,
and you must keep the key words that are located in a vacancy announcement in your mind at all times, as this is
how the ATS (Applicant Tracking System) rates your resume.
Before you begin writing your Federal Resume, it is important to inventory all of the information that you could
potentially include within your resume. The first step to doing this is to electronically record all of your awards,
accomplishments, training and military experience in one document (RE: KASE Worksheet located at the end of
this packet). This inventory document could be a Word or Excel document; however, I have found Excel to be
the easiest system to use for this purpose. We will use this inventory document later when creating your actual,
career-specific, skeleton resume. You should keep the information presented in your inventory short (Example:
Supervised up to 30 employees, Proficient with de-escalating situations, Expert in Microsoft Office Programs,
Experienced with coaching employees in a team environment, etc ). Within this same document, you will want to
record all of your supplemental skills that you possess (Example: Highly Organized, Excellent People Skills,
Professional Demeanor, Fair, Courteous, etc). The last set of information that will be kept in this document are
descriptive action verbs that describe some of your duties within your employment history (Examples: analyzed,
budgeted, chaired, coached, edited, established, improved, introduced, motivated, organized, persuaded,
reported, researched, reviewed, saved, solved, supervised, trained, translated, wrote, etc). You will be utilizing
this information to include some of the key words utilized to target your resume towards a specific USAJOBs
vacancy posting.
The second step is the fun part! You get to decide the type of career that you want to break into. This is the fun
and creative part of the job search, so think outside of the box. You need to first decide on the career field,
which will probably be a field linked to the type of degree program that you are currently completing or may have
already completed. The next step is to narrow down the actual career that you want to seek within that broad
career field. For instance, Computer Science is a very large career field that contains careers like: Computer
Programming, Computer Networking, Information Technology, Information Security, Project Management, etc.
You will want to narrow down to a range of one to three careers within a given field. You will be working with
one of these careers at a time from this point forward.
You will also want to decide on a particular career goal and personal mission statement. You be utilizing this
information to decide on which department of the federal government you prefer to work within. You will also be
utilizing this information later when creating your professional portfolio.
When creating Federal Resume, you must remember that the Federal Resume is vacancy specific; therefore, think
of the vacancy information almost like your objective statement. You will need the USA Jobs Announcement
Number, Position Title, and the positions rating on the GS Pay scale.
You will also need to include your personal information. As you may know, the amount of personal information
included is much more detailed then a civilian resume. You will be included much of the same contact
information present on a civilian resume; however, you will be adding your social security number (proves US
Citizenship and enables the Human Resource Specialist to run a background check on you during the application
process), your citizenship status (most federal positions require the incumbent to have United States Citizenship),
whether or not you qualify for the Veterans Preference Program, and if you are a returning federal employee, you
will need to include the following: your reinstatement status and the highest GS position you have held as a
federal employee.
38
Due to some of the new regulations that have gone into effect January of 2011, there is a higher probability that
your resume may land in front of the hiring manager for review; therefore, you want to increase the
professionalism of your resume. One way of increasing the professionalism is by listing the career field/job title
below your name on the resume through the use of the Objective Alternative method mentioned in the Civilian
Resumes section of this manual.
Objective Alternative Examples:
Shanna Fowler Shanna Fowler Shanna Fowler Shanna Fowler
Project Manager Computer Programmer Recruiter Trainer
The next step is to review your educational attainment. Unlike a civilian resume, you will need to include your
high school graduation date or the date that your GED was conferred to you. In addition to this date, you will
need to include your high schools name, the city, the state, and the zip code of the institution. Also unlike a
civilian resume, you will need to list every institution of higher learning that you have attended. The reason for
the inclusion of all institutions is for your background check, which will likely occur during the middle stages of
the application process. You will need to include the following information for each institution: the institutions
name, the type of degree awarded (Example: Bachelors of Science), your major (Example: Business
Administration), your cumulative GPA, and your graduation date. If you did not graduate from the institution,
instead of listing the degree that was awarded, list the number of credit hours that were awarded, and instead of
your graduation date, list the dates that you attended the institution.
Educational Section Example Entry:
Grantham University Graduation Date: 01/2012
Kansas City, MO 64153 Bachelors of Science
117 Credit Hours Completed Major: Business Management
3.14 GPA on a 4.0 Scale
Starting January of 2011 and unlike civilian resumes, the federal resume will act as your initial application with
the federal government; however, you will likely complete another formal application that will likely be longer
and more detailed than your resume if selected for an interview. Because of this, information found on the federal
resume will be different and more detailed than that of a civilian resume. Think of your federal resume as a
formal application with all of the details that a formal application will ask for, especially when considering your
educational and work histories. Because of your resume is treated as your application, you will want to include
the same information about your previous positions as you would on a formal application, such as: job title,
organizations name, dates employed, number of hours a week worked (average), supervisors contact
information, city, state, location name (if applicable), job duties, and accomplishments.
You will notice that each of the example entries below mimics the same information that one would find on a job
application in the top of the entry, and then each entry divides the job duties into key words, which are then
expanded upon. This is to hit the key words of the job description, but also to show experience in the areas
discussed in the job description. Each entry also has key accomplishments listed that are above and beyond the
mere duties listed in the job description. When listing your accomplishments, you give the accomplishments
context.
Remember The Following:
Your listing of job duties gives context to your key accomplishments. With your duties, you can make your
accomplishments be viewed as exceptional or mundane. The choice is yours through the words that you use in
your job duties areas.
39
Military Professional Experience Example Entry:
Staff Sergeant E-6 12/2002-06/2006
United States Army 40 Hours/week
Supervisors Information: John Sample Phone: (816) 555-1234
Human Resources Specialist Supervisor Fort Leavenworth Leavenworth, KS
Supervision
9Supervised8HumanResourcesSpecialistswithintheHumanResourceOffice.
9Personallymanagedandinitiatedalltransferrequestandpayscalechanges.
Development
9CommunicatedprocessandpolicychangestoHumanResourcesSpecialistthroughthe
developmentoftrainingmaterialsandcommunicationmemos.
9ProactivelyputeachHumanResourcesSpecialistonacareerplanwithmeasurabletasks
andgoals.
Training
9ProactivelydevelopedcontinuingeducationtrainingrelatingtoEEO,FMLA,Compensation,
andotherrelatedregulationandcompliancetopicstobecompliantwithfederalandstate
guidelines.
Compliance
9Ensuredthatallpolicies,procedures,training,andgeneralpracticeswerewithinfederal
andstatemandatedguidelines.
Key Accomplishments:
x ConsistentlyrecognizedwithGoodConductMedalsformanagingandmaintainingawelltrainedanddeveloped
HumanResourceOffice.
x HumanResourceOfficereceivedArmyMeritoriousUnitCommendationforcohesivenessoftheteam,thelevelof
trainingandprofessionalism,andtheaccuracyoftheinformationanddocumentationprocessedduring
operations.
Civilian Professional Experience Example Entry:
XYZ Technologies 06/2006-Present
Labor Relations and Recruiting Manager Kansas City, MO
Annual Salary: $46,000 United States of America
Hours Worked Perk Week: 40+ May this employer be contacted? Yes
Supervisors Name: John Smith Supervisors Phone Number: (816) 555-6543
Federal Position? No
Series: N/A
Pay Grade: N/A
x Recruiting Worked with management regarding available vacancies.
Worked with management team to create a clear matrix of qualifications to ensure qualified
candidates were being recruited by the Human Resources Department
Developed and created job postings
Posted open vacancies CareerBuilder, Monster, Snag-a-Job, and with local college career
centers.
x LaborRelations Met with individual employees to resolve matters relating to labor relations
Worked with individual managers to ensure that they were establishing proper expectations, as
mandated by federal and state regulations.
Conducted mediation meetings between management and employees that directly resulted in a
quick and mutually beneficial resolution for both parties.
x Supervision Supervised 2 recruiters
Conducted bi-weekly coaching sessions with each recruiter
x Trainingand
Development
Created and developed labor relations and EEOC training for recruiters and managers.
Created regular training for recruiters to ensure that all practices were being properly followed.
Key Accomplishments:
x Createdamanagementtrainingprogramthatdirectlyresultedinanincreaseinmorale.
x Createdaclearmatrixforeachpositionforevaluationandforrecruitmenttoensurethatallpracticesand
decisionswereconductedinafairandequitablemanner,andwithinfederalandstateregulations.
40
The next step is to decide which awards, accomplishments, training, and military experience are relevant to the
career that you have chosen to target your resume towards. As you may recall, many of these items should be
present in your inventory that you created in the first step of the process. These items are a key component in
your federal resume. Remember, your resume is not your application, it is merely a reflection of your skills and
experience within a specific career or career field. The goal of the resume is to get you in the door to interview
with a specific department or for a specific specialty area. You will complete the actual application, which will
contain your employment history, during the employment screening process with your potential employer.
Because of the Veterans Preference Program, and to call attention to your military experience, make sure that you
list any military work experience first and any other experience gained within the federal or civilian job market
last. Just like a civilian resume, the positions should be entered in reverse chronological order. Much of the same
information should be present with each employment entry; however, you will be adding the following
information: your salary information, the number of hours worked per week, your supervisors name, your
supervisors phone number, and whether or not the hiring manager can contact each individual employer. Due to
the changes that are taking effect this year (2011), the Federal Resume is treated like an application; therefore,
make sure that you are detailed and that you are providing the appropriate information within each entry.
For those military members that qualify for The Veterans Preference Program, remember that the program does
not guarantee you a position within the Federal Government; however, it does move your resume up in the ranks
of other applicants due to your veterans status. The Veterans Preference Program increases your resumes rating
in the ATS system during the initial application process with the federal government, which can potentially
increase the chance that you are called in by the hiring manager for an interview. The way this program increases
your resumes rating in the ATS database is by adding bonus points to your resumes rating; therefore, pushing
veterans resumes further up the list towards the top portion that may be called in for an interview. If you utilize
the program, you will be asked to provide specific proof that you qualify for the program. To review the
documents needed to prove that you qualify for the Veterans Preference Program, please log into the Office Of
Personnel Managements website (http://www.opm.gov) and pull up form OF-612 (Optional Application for
Federal Employment). The OF-612 form has specific instructions on what form needs to be submitted.
The final section of your Federal Resume is the most open for you, the applicant, to specialize. This final section
is titled Other Qualifications. As you can infer from the title, there are many items that could potentially be
included in this section. This is an ideal section to include your career specific skills and experience, your
computing and office skills, any technical skills that you have attained, career specific licensure and certification
(including your security clearance, if applicable), your military awards, professional recognition (Public Speaking
events, publications, civil awards, professional awards, etc).
When deciding what skills and accomplishments should be included, review the inventory (KASE) that you
completed and review the vacancy announcement. The skills and experiences that overlap between your
inventory and the vacancy announcement are the items that you want to focus on. Even though you want to
include your professional skills and traits, dont forget to include some of your personal traits as well. Due to the
focus on ethics and integrity in the business arena, including the federal market, many employers, including the
government, are seeking the following skills: Communication (Oral and Written), Honesty, Integrity,
Interpersonal Skills, Motivation, Initiative, Strong Work Ethic, and Team Work Skills. Because you have military
experience, that experience already gives future employers a good idea that you meet the before mentioned skills
because these are skills that the military prides itself on.
41
Some examples of career specific skills include the following: Advanced Excel, Advanced Word, Advanced
Outlook, Advanced Access, Advanced Power Point, Programming C, Programming in C++, Programming in
HTML, Excellent Oral Presentation Skills, Organization, Computer Networking, Written Communication, etc.
You should have a complete listing of all of your personal and professional skills within your inventory document
(RE: KASE form).
The final step is to create a template. Most word processing systems have a tool that allows you to save a
document as a template. When creating your template, create a career specific resume and then leave specific
sections open so that you can include the vacancy specific information. One advantage of the template is
organization, and one way you can organize your information is through the utilization of tables and bullet
features in your word processing program. When creating your federal template, the following information
should remain stable as long as you are applying for jobs within the same field: your contact information,
education, work experience, certifications and licensure, awards, and professional recognition. Once you
complete these areas and leave a blank area for your vacancy information and related skills, experience, and
qualifications, you can save the document as a federal template. Once it is a template, each time that you want to
apply for a specific federal position, you can pull up the template and only complete the vacancy information and
related skills, experience, and qualifications, as the rest should be staple information as long as you are applying
for positions within a similar field with similar qualifications.
To provide you with a better picture of what exactly should be included in your federal resume, the Anatomy of
the Federal Resume is located below.
ForMoreInformationRelatingtoFederalPositionsandResumes,pleasereviewthefollowingsources:
1. U.S.OfficeofPersonnelManagement.(2010).HiringReform.Retrieved1201,2010,fromU.S.OfficeOf
PersonnelManagement:
http://www.opm.gov/HiringReform/HiringReformRequirements/Resume/index.aspx
2. USDepartmentofState:BureauofHumanResources.(2010).State.govCareers.Retrieved1201,2010,
fromState.gov:http://www.state.gov/documents/organization/107863.pdf
3. Young,A.(2008).MoneyWatch.com.Retrieved1210,2010,fromCBS:
http://findarticles.com/p/articles/mi_m0HTO/is_2_37/ai_n30985131/
42
Anatomy of the Federal Resume
Personal Information:
1. Full Given Name
2. Mailing addresses (Where you get your mail, as this will likely be verified via the Applicant Tracking
System)
3. Telephone number (Evening and Day Time Phone Number- Do not list your employers phone number)
4. Email address (Primary personal email address, unless you are a current a government employee)
5. Social Security Number
6. Country of Citizenship (Majority of federal and state government jobs require US citizenship)
7. Whether or not you qualify for the Veterans preference program
8. If Applicable: Reinstatement to a federal position eligibility
9. If Applicable: Highest federal pay grade position held
Job Posting Information:
1. USAJOBs ID
2. Job Title
3. Position Pay Grade (GS Scale)
Education:
List the highest degree that you have attained or that you are working on. You will then list your next highest
attained degree. Normally, it is not advisable to list your high school graduation date; however, the federal
government requires this information on a federal resume.
1. Name of Institution
2. Field of Study/Major/Degree (Example: Business Administration)
3. Your cumulative GPA at the institution
4. The degree that you attained and graduation date
1. If you did not graduate, only list the number of credit hours that you earned while attending the
institution and the dates that you attended the institution (MM/YYYY-MM/YYYY).
Military Experience:
Due to the Veterans Preference Program, any military experience should be listed first and separately of any
civilian or other federal professional experience.
Official Job Title with military specialization code
Military Branch
Rank and Enlistment Status (E-#)
City, State
Dates stationed, and be as specific as possible (mm/yyyy)
Number of Hours Worked Per Week
Annual Salary
Base Name
Supervisors Name
Supervisors Contact Information (Active Phone Number)
Job duties (not the job description)
o Pick several key words from the job posting and tie everything that you say in your job duties
back to those key words
Significant Accomplishments
Whether or not the hiring manager can contact this supervisor
43
Non-Military Experience:
Because you want to separate any military experience from federal and civilian experience, the federal and
civilian professional experience should come after the military experience in a separate section. The information
being presented in this section is not all too different the information presented in the Military Experience section.
Designated Job Title that the employer would recognize on a verification call
o If this is a federal position, make sure that you include the series and GS pay grade with the job
title.
Employers Name
City, State
Dates employed, and be as specific as possible (mm/yyyy)
Number of Hours Worked Per Week
Annual Salary
Supervisors Name
Supervisors Contact Information (Active Phone Number)
Job duties (not a description)
o Just like with the military experience, pick several key words from the job posting and tie
everything that you say in your job duties back to those key words
Significant Accomplishments
Whether or not the hiring manager can contact this employer/supervisor
Other Qualifications:
This section is closest related to your Skills Profile, Certifications and Licensure, Formal Training, and Awards
and Recognition sections within a civilian resume. Just like a civilian resume, it is best to sign-post these various
sections. Examples of sub-headings for this major section include:
Skills Profile
Language Skills
Computing and Software Skills
Licensure and Certifications
Professional Training
Awards and Recognition
Length:
The 1 page recommendation for civilian resumes does not apply to Federal Resumes. The length can range from
3-5 pages because of the amount of detail that should be present. With the new changes effective in 2011, many
job postings will not accept Federal Resumes that exceed 3 pages.
In addition to the length changes, please note that with the new changes, there is more of a chance that an actual
person will be reviewing your resume; therefore, keep your audience in mind: You are writing for a person, not a
computer.
Note:
If you cited specific projects or examples, it is best for those examples and projects to be present in your portfolio.
If you cannot obtain a copy of the project or example, a letter of recommendation from the project leader or your
supervisor relating to the project or example is also a good replacement.
44
7200NW86
th
Street
JaneDoe
KansasCity,MO64153
(816)5955759
Jane.Doe@example.com
HumanResources
RecruitingProfessional
SSN: XXXXXXXXX
CountryofCitizenship: UnitedStatesofAmerica
QualifiesforVeteransPreferenceProgram: Yes
Reinstatementtoafederalpositioneligibility: N/A
Highestfederalpaygradepositionheld: N/A
USAJobsPosting
Information:
USAJobsPostingID: WFMOCSD20110053
JobTitle: SupervisoryHumanResourcesSpecialist,ZA02014,(DEU)
PositionPayGrade: GS13/14(ZA4)
Education:
GranthamUniversity GraduationDate:01/2011
KansasCity,MO64153 MastersofScience
36 CreditHoursCompleted Major: BusinessAdministration
3.22 GPAona4.0Scale
GranthamUniversity GraduationDate:03/2009
KansasCity,MO64153 BachelorsofScience
80 CreditHoursCompleted Major: BusinessManagement
3.14 GPAona4.0Scale
XYZStateUniversity 01/200305/2005
KansasCity,MO64158 SomeCollege
42 CreditHoursCompleted Major: Psychology
3.25 GPAona4.0Scale
AAAHighSchool GraduationDate:05/2000
KansasCity,MO64151 HighSchoolDiploma
ProfessionalExperience:
MilitaryExperience:
StaffSergeant E6 12/200206/2006
UnitedStatesArmy 40 Hours/week
SupervisorsInformation: JohnSample Phone: (816)5551234
HumanResourcesSpecialistSupervisor FortLeavenworth Leavenworth,KS
Supervision
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9Personallymanagedandinitiatedalltransferrequestandpayscalechanges.
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guidelines.
Compliance
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andstatemandatedguidelines.
KeyAccomplishments:
x ConsistentlyrecognizedwithGoodConductMedalsformanagingandmaintainingawelltrainedanddeveloped
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x HumanResourceOfficereceivedArmyMeritoriousUnitCommendationforcohesivenessoftheteam,thelevelof
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Recruiting
9AdvisedRecruitersoncoursesofactionsthatpertainedtotherecruitmentand
placementofsoldiers.
9AssistedRecruitersinplacingsoldierswithintrainingandtheadvisementofpotential
MOScodes.
9AssistedRecruitersinthedevelopmentofmarketingmaterialsthatwerewithinEEO
compliance.
9Workedwithpotentialsoldiersthatwerestillintherecruitmentprocessoninforming
themoftheprocessanddocumentationneededtocompletetheapplicationprocess.
9Receivedapplicationsfrompotentialrecruitsfromthewebsite,andforwardedqualified
candidatestotheproperrecruiter.
Compliance
9Ensuredthatallrecruitmentprocesseswereconductedwithincurrentcompliance
standards.
9TrainedRecruitersonrecruitingprocessesandproceduresthatwerewithinupdated
federalandstateguidelines.
9Researchednewfederalandstateregulationstoensurethatallpracticeswerewithin
compliance.
Leadership
9Tookonaleadershiprolewiththerecruiterswithintheareatotrainthemonupdated
guidelinesandpractices.
9Proactivelyrecordedallchangesinpractices,procedures,andpolicies,anddeveloped
trainingforthechanges.
9Presenteddevelopedtrainingtotheofficeandservedasthesubjectmatterexpertwithin
theofficeforrecruitment,compensation,andlaborregulations.
Communication
9Preparedandcreatedmarketingcampaigndocumentsforrecruitersutilizingpolished
writtencommunicationskills.
9Createdanddisseminatedmemostorecruitmentofficesrelatingtoregulationchanges,
policychanges,andproceduralchanges.
9Utilizingeffectiveverbalandwrittencommunicationskills,frequentlypresentedupdated
informationtorecruitersandofficepersonnel.
KeyAccomplishments:
x Consistentlyandproactivelycreatedresourcesforofficepersonnelandrecruiterstoensurefederalandstate
compliance.
x Receivedaletterofaccommodationfromsupervisorrelatingtomyleadershipabilitiesandrecognizingthe
trainingandwrittenresourcescreatedrelatingtoavarietyofissuesrelatingtoHumanResourcesandrecruiting.
NonMilitaryProfessionalExperience:
XYZTechnologies 06/2006Present
LaborRelationsandRecruitingManager KansasCity,MO
AnnualSalary: $46,000 UnitedStatesofAmerica
HoursWorkedPerkWeek: 40+ Maythisemployerbecontacted? Yes
SupervisorsName: JohnSmith SupervisorsPhoneNumber: (816)5556543
FederalPosition? No
Series: N/A
PayGrade: N/A
x Recruiting Workedwithmanagementregardingavailablevacancies.
Workedwithmanagementteamtocreateaclearmatrixofqualificationstoensurequalified
candidateswerebeingrecruitedbytheHumanResourcesDepartment
Developedandcreatedjobpostings
PostedopenvacanciesCareerBuilder,Monster,SnagaJob,andwithlocalcollegecareer
centers.
x LaborRelations Metwithindividualemployeestoresolvemattersrelatingtolaborrelations
Workedwithindividualmanagerstoensurethattheywereestablishingproperexpectations,
asmandatedbyfederalandstateregulations.
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99Proactiv Proa
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46
JaneDoe PrimaryPhone: (816)5955759
USAJobsPosting#: WFMOCSD20110053 SSN: XXXXXXXXX
Conductedmediationmeetingsbetweenmanagementandemployeesthatdirectlyresultedin
aquickandmutuallybeneficialresolutionforbothparties.
x Supervision Supervised2recruiters
Conductedbiweeklycoachingsessionswitheachrecruiter
x Trainingand
Development
CreatedanddevelopedlaborrelationsandEEOCtrainingforrecruitersandmanagers.
Createdregulartrainingforrecruiterstoensurethatallpracticeswerebeingproperly
followed.
KeyAccomplishments:
x Createdamanagementtrainingprogramthatdirectlyresultedinanincreaseinmorale.
x Createdaclearmatrixforeachpositionforevaluationandforrecruitmenttoensurethatallpracticesand
decisionswereconductedinafairandequitablemanner,andwithinfederalandstateregulations.
OtherQualifications:
ProfessionalTraining:
NameofCourse/Certificate: DateCompleted
OrganizationalBehavior(GranthamUniversity) 09/2010
EmploymentLaw(GranthamUniversity) 03/2009
HumanResourceManagement(GranthamUniversity) 01/2009
TrainingandDevelopment(GranthamUniversity) 01/2009
SkillsandRelatedQualifications:
SkillsProfile:
x Over10yearsofRecruitingexperience xPolishedverbalandwrittencommunicationskills
x Over9yearsofRecruitmentSupervisionexperience xProvenleadershipandsupervisoryskills
x RetiredU.S.Army(HonorableDischarge) xExcellentorganizationalandtimemanagementskills
x QualifiesforVeteransPreferenceProgram xProvenabilitytomaintainconfidentiality
ComputerProficiencies:
MicrosoftAccess Intermediate
MicrosoftExcel Advanced
MicrosoftWord Intermediate
MicrosoftPowerPoint Intermediate
MicrosoftOutlook Intermediate
LicensingandCertifications:
PHR Mm/yyyy
SPHR Mm/yyyy
AwardsandRecognition:
MilitaryAwards:
ArmyAchievementMedal 12/2005
GoodConductMedal 08/2005
ArmyAchievementMedal 03/2004
MeritoriousServiceMedal 09/2003
GoodConductMedal 01/2002
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47
Federal Cover Letters
Throughout this process, remember the following: written communication skills are one of the most sought after
skills by potential employers, and especially with the federal government. With that being said, the Federal Cover
Letter that you submit with your Federal Resume is the very first writing sample that the hiring manager sees of
you.
Writing a successful cover letter is not just one step. Just like writing the Federal Resume, there are multiple steps
that must be followed in order for the project to be completed.
The first step to writing a cover letter is determining the delivery method of the cover letter. Are you going to
send the cover letter via mail, email, or utilizing the submit button on the USAJobs site? Each of these methods
has some basic guidelines to follow, especially involving the format of the actual cover letter. It is advisable to
have an easily changeable template for each of the methods of submission.
Just like your resume, your cover letter should be targeted to a specific vacancy listed on the vacancy
announcement. Unlike your resume, the cover letter should be so granular that it not only targets a specific
vacancy, but it should target a specific recruiter and hiring manager (reviewers). Many times, the recruiter and
hiring managers information is not available; therefore, you can address the letter to merely The Hiring
Manager. Your cover letter should compliment your resume, and make the Human Resources Specialist and
hiring manager want to take the 45 additional seconds to review your actual resume. This means that you must
pinpoint specific skills that the hiring manager wants, found in the vacancy announcement, in your cover letter.
Just like writing your resume, you will want to utilize your KASE inventory to highlight the skills, qualifications,
and experience that you want the hiring manager to specifically know about you. These skills should be
something that is unique to you, something to make you stand out amongst all of the other applicants. You will
use this inventory when selecting skills and knowledge that an employer has indicated that they want their ideal
candidate. This will hone in on the specific skills that make you the ideal candidate for the job.
Your next task is to create or select a cover letter template. While it is true that a cover letter should be unique to
the vacancy, there are aspects of the cover letter that can remain consistent. For instance, you may want to
highlight your specific years of experience and education within a given career field to all employers that you
apply with that are within a specific career field. There are other advantages to utilizing a template, such as
organization and the professionalism of the document lay out. If you choose to download a cover letter template
from the a third party, make sure that your document stands out, by changing the information, and even adding
some additional formatting to the document to make it uniquely fit you.
On your template, you will want to complete the information that will be consistent. For instance: your name,
your contact information, information that you want all employers to know about (Example: education and
experience within a specific field), your closing, and attachment information. All of this information can be set up
so that is remains relatively consistent through saving your general cover letter as a template in your word
processing program.
If you are uncomfortable with using a template, there are some guidelines regarding the submission method that
you may want to keep in mind:
48
Mailing the Cover Letter:
Date should be located at the top
The Vacancy Information (Announcement Number and Position Title) must be included at the top
Applicants address should be listed above the recipients address
Recipients address should be below the applicants address
Address the letter to a specific individual
2 Styles
o Block Paragraphs
Your address and contact information should be against your left hand margin and at the
top of the page below the date
x Consider your envelope type. If there is a window, make sure that your address
and the address of the potential employer are clearly viewable within their
respective windows.
One blank line should separate the individual paragraphs
o Indented Paragraphs
Your address and contact information should be below the date in the right hand margin
The first line of the paragraph should be indented one inch by pressing the Tab key
once for each new paragraph
Must have a physical (Wet) signature in the signature area
List attachments below signature
Emailing the Cover Letter:
No need for a physical return address at the top of the letter (This should be with your contact information
in your signature and information can vary based on the individual template being used)
The vacancy information (Announcement Number and Position Title) must be included at the top
Block paragraphs or indented paragraphs are acceptable; however, block paragraphs are more widely
used.
No need to use an inside recipients address
Use a self populating date
Should use a Mr/Ms salutation
Use a typed signature (Wet signature is not needed)
Contact information (address, phone number, email address, etc) should be found in your signature
Subject Line should include the position title
Electronically submitted Cover Letter through a job search engine:
No need for a physical return address at the top of the letter (This should be with your contact information
in your signature and information can vary based on the individual template being used)
The vacancy information (Announcement Number and Position Title) must be included at the top
Block or indented paragraphs are acceptable; however, block paragraphs are more commonly used.
No need to use an inside recipients address
Date the Cover Letter (self populating date is acceptable)
Should use a Mr/Ms salutation for the contact person listed in the advertisement
Use a typed signature (Wet signature is not needed)
Contact information (address, phone number, email address, etc) should be found in your signature
Use key words listed in advertisement in your cover letter
49
The Cover Letter should include the following:
Date
Vacancy Announcement Number
Position Title
Applicants Address
Recipients Address
Recipients name (Mr/Ms)
o If you dont know the individuals name, Dear Hiring Manager is acceptable.
Introduction (Position applied for and list the company name here)
Main body (list your specific skills and experience that are relevant to the position- use key words from
job description or advertisement)
Closing (Thank the recruiter for their time and indicate a date that you will follow up on the interview
request)
o If you state a specific date, follow through on that date because this is the first promise that you
are making to your potential employer and positively affects your credibility.
Signature (Name and pertinent information)
o Name and career field (example: Customer Service Professional)
Attachments/Enclosures (List any attachments that you are including)
50
Anatomy of the Federal Cover Letter:
Job Posting ID
Position Title
Applicants Information
Name
Street Address
City, State Zip
Date
Employers Information
Hiring Manager
Position Title
Agency
Street Address
City, State Zip
Dear Hiring Manager (use this only if you dont know the hiring managers name),
Introductory Paragraph (Introduce yourself and your interest to be employed by the prospective employer. State
the position that you are applying for here.)
Body (Briefly review your unique skills and experience and how these skills and experiences make you the ideal
candidate for the position and employer)
Closing (Thank the employer for taking the time to review your cover letter and resume. Provide a follow up date
here as well)
Sincerely,
Applicants Name
Job/Position Title
Attachments (1)
Resume (3 Pages)
51
Federal Cover Letter Example:
[USA JOBS TITLE]
[USA JOBS ID]
[POSITION PAY GRADE]
APPLICANT NAME
[Street Address]
[Phone Number]
[E-mail Address]
[Pick the date]
[Recipient Name]
[Title]
[Agency Name]
[Street Address]
[City, ST ZIP Code]
Dear [Recipient Name]:
I am a [position type] professional with [# of years] years experience within the field of [enter career field]. I am
writing you regarding the position of [position title] ([USA Jobs ID]), which I saw on the USA Jobs site on [enter
date that job was seen online].
Im also enclosing copies of the following documents for your review and consideration:
x Cover Letter
x Federal Resume
x OF-612 Form
x Listing of References
x Letters of Recommendation
x College Transcripts
If you have questions, please call me at [your primary phone number]. I look forward to hearing from you soon.
Sincerely,
APPLICANT NAME
ENCLOSURES:
COVER LETTER (1 PAGE)
FEDERAL RESUME (5 PAGES)
OF-612 (2 PAGES)
LISTING OF REFERENCES (1 PAGE)
LETTERS OF RECOMMENDATION (3 PAGES)
COLLEGE TRANSCRIPTS (2 PAGES)
52
SUPERVISORY HUM
8/27/2010
50
59
Table of Contents
I. Resume
II. Part 1: Academic Transcript
III. Part 2: Letters of Recommendation
IV. Part 3: Awards
V. Part 4: Course Completion Certificates
VI. Part 5: Project Examples
51
60
John Doe
PersonnelRecruitmentProfessional
7200NW86
th
St KansasCity,MO 64153 (816)5955759 Jane.Doe@example.com
Objective
Toapplymytenyearsofpersonnelrecruitmentexperiencewithmyformaleducationtoreducethe
employeeturnoverofXYZTechnologiesbyatleast15%intheroleofPersonnelRecruiter.
SkillsProfile
xTenyearsofpersonnelrecruitmentexperience xExcellentverbalandwrittencommunicationskills
xStrongknowledgeandunderstandingof
AffirmativeActionGuidelinesandregulations
xStrongknowledgeofRecruitWizard,ADP,
Employease,andAccessedbasedATSSystem
xStrongknowledgeofFairWageregulations xAdvancedMSOfficeSkills
Education
GranthamUniversity KansasCity,MO
BachelorofArtsinHumanResourceManagement ExpectedGraduationDate:05/2012
GranthamUniversity KansasCity,MO
AssociateofArtsinBusinessManagement GraduationDate:02/2011
HumanResourcesandRecruitingExperience
RecruitmentManager 01/2004Present
ABC,Inc KansasCity,MO
Accomplishments Duties
xReducedturnoverby21%throughupdatingthe
hiringprocesstoincludeaphoneinterviewanda
jobshadow.
xWorkedwithdepartmentheadsindividuallyon
theirquarterlyexpectedstaffingneeds,andon
thequalificationsoftheiridealcandidate.
xCreatedamatrixforannualevaluationstoensure
thatallevaluationswerefair,andtoensure
evaluationmetricswerecommunicatedtostaff.
xWorkedwithdepartmentheadsonauditingand
updatingeachofthejobdescriptionseverysix
months.
RecruitmentCoordinator 02/200301/2004
DreamExample,Inc KansasCity,MO
Accomplishments Duties
xCreatedaninterviewmatrixtoensurefairness
throughouttheinterviewingprocess,which
savedthecompanythousandsofdollarsduring
anaffirmativeactionaudit.
xPostedpositionsoninternetjobseeker
databases,suchas:CareerBuilder,Monster,and
SnagAJob,andreviewedresumestolocate
qualifiedcandidatesforeachposition.
xCreatedanATSformthecompanytoensurethat
allapplicationdocumentsweremaintained
electronicallyforatleastoneyear.
xProactivelymetwithdepartmentcoordinators
anddepartmentsheadsregardingtheirstaffing
needsforthefollowingquarter.
HumanResourcesAssistant 01/200102/2003
CDEInternational KansasCity,MO
Accomplishments Duties
xManagedandupdatedEmploymentrequisition
databaseaccordingtobusinessneeds.
xMaintainedcorporateofficesATSDatabase,and
ranATSqueriestolocatequalifiedapplicants.
xProactivelyscheduledconferenceroomsand
followedupwithhiringmanagersforonsite
interviews.
xProactivelyfacilitatedallphoneinterviewsfor
qualifiedcandidates,andscheduledonsite
interviewswiththehiringmanager.
ProfessionalAssociations
References
Referenceswillbefurnisheduponrequest.
54
52
61
53
Part 1: Academic Transcript
8QRIILFLDO*UDQWKDP8QLYHUVLW\7UDQVFULSW
62
54
GP 210 American
Government I
TC 3.000 0.00
MA 105 College Algebra TC 3.000 0.00
PS 240 Fundamentals of
Psychology
TA 3.000 0.00
SO 101 Introduction to
Sociology I
TC 3.000 0.00
Attempt
Hours
Passed
Hours
Earned
Hours
GPA
Hours
Quality
Points
GPA
Current Term: 21.000 0.000 21.000 0.000 0.00 0.00
Unofficial
Transcript
INSTITUTION CREDIT -Top-
September 2006
Subject Course Level Title Grade Credit
Hours
Quality
Points
Start and
End Dates
CEU
Contact
Hours
BA 150 UG Principles of
Business
Management
C 3.000 6.00
BA 181 UG Foundations of
Marketing
A 3.000 12.00
CS 133 UG Computer
Information
Systems
B 4.000 12.00
CS 163 UG Microcomputer
Applications
C 4.000 8.00
DE 100 UG Success at
Grantham
B 0.000 0.00
DE 100 UG Success at
Grantham
A 0.000 0.00
Term Totals (Undergraduate)
Attempt
Hours
Passed
Hours
Earned
Hours
GPA
Hours
Quality
Points
GPA
Current Term: 14.000 14.000 14.000 14.000 38.00 2.71
Cumulative: 14.000 14.000 14.000 14.000 38.00 2.71
63
55
Unofficial
Transcript
March 2007
Subject Course Level Title Grade Credit
Hours
Quality
Points
Start and
End
Dates
CEU
Contact
Hours
BA 201 UG Microeconomics W 3.000 0.00
BA 206 UG Macroeconomics W 3.000 0.00
BA 250 UG Personal Finance W 3.000 0.00 A
CS 192 UG Programming
Essentials
W 3.000 0.00
Term Totals (Undergraduate)
Attempt Hours Passed
Hours
Earned
Hours
GPA
Hours
Quality
Points
GPA
Current Term: 12.000 0.000 0.000 3.000 0.00 0.00
Cumulative: 26.000 14.000 14.000 17.000 38.00 2.24
Unofficial
Transcript
October 2007
Subject Course Level Title Grade Credit
Hours
Quality
Points
Start and
End
Dates
CEU
Contact
Hours
BA 101 UG Introduction to
Business
A 3.000 12.00
BA 260 UG Business Law I C 3.000 0.00
Term Totals (Undergraduate)
Attempt Hours Passed
Hours
Earned
Hours
GPA
Hours
Quality
Points
GPA
Current Term: 6.000 3.000 3.000 3.000 12.00 4.00
Cumulative: 32.000 17.000 17.000 20.000 50.00 2.50
Unofficial
Transcript
July 2008
Subject Course Level Title Grade Credit
Hours
Quality
Points
Start and
End
Dates
CEU
Contact
Hours
CS 165 UG Advanced
Microcomputer
Applications
W 4.000 0.00
Term Totals (Undergraduate)
Attempt Hours Passed
Hours
Earned
Hours
GPA
Hours
Quality
Points
GPA
Current Term: 4.000 0.000 0.000 4.000 0.00 0.00
Cumulative: 36.000 17.000 17.000 24.000 50.00 2.08
Unofficial
Transcript
64
56
October 2008
Subject Course Level Title Grade Credit
Hours
Quality
Points
Start and End
Dates
CEU Contact
Hours
EN 102 UG English
Composition II
W 3.000 0.00
67
John is amazing! his effort to build a very important part of XYZ, Inc, and to get the rest of her work load
done is proof of her amazing work ethic. He is always in the top 5% of all Recruiters in quality, and he is
driven towards success at all levels. If any company was to get him as an employee, they would get a
person that would get their company to be the best. XYZ, Inc is better because of him. April 19, 2010
Chris Example, Labor Relations Manager, XYZ, Inc
worked with John at XYZ, Inc
I have found John Doe to be one of the most concerned and responsive employees at XYZ, Inc. He
works hard for the managers and the employees success. John is a capable manager and an excellent
communicator. I do not hesitate recommending John to any employer interested in a loyal employee with
diverse talents Joe McHale April 21, 2010
JoeExample, Human Resources Manager, XYZ, Inc
managed John indirectly at XYZ, Inc
John Doe is quite possibly one of the best co-workers I have had the pleasure to work with. He is
incredibly giving of his time and expertise to his employees and his internal customers. He is very
organized and knowledgeable, and he is always prepared and well informed. He is an extremely hard
worker and will go the extra mile to make sure something is done right the first time. July 27, 2010
CassieExample, Departmental Manager, XYZ, Inc
worked directly with John at XYZ, Inc
It has been my pleasure to have known and worked with John during my tenure at XYZ, Inc. John has
demonstrated that he is a hard working, conscientious and dedicated professional who consistently
strives to better himself as well as assist other employees and clients in obtaining their goals and
objectives. John always performed above and beyond the general requirements of his position with
enthusiasm and a can-do attitude. John has always been eager to learn and has proven to be a quick
study. August 4, 2010
Robert Example, Vice President of Human Resources, XYZ, Inc
worked with John at XYZ, Inc
59
68
Part3:ProjectSamples
Project1:HumanResourcesRecruitingPractices
60
69
Human Resources
Talent Acquisition
Manual
2010
XYZ, Inc
7200 NW 86th St, Kansas City, MO 64153
816.595.5759
816.595.5757
This document contains all information needed for hiring and
recruiting practices for the Human Resources Department
in 2010.
61
70
The Hiring Process
1. A Hiring Need is identified by Hiring Manager
2. Job Description is written out based upon previous job description audit or multiple job functions
that need to be the responsibility of the chosen candidate.
3. VP approves the position to be posted and the job description
4. VP sends position request and job description to HR
5. HR approves the job description
6. HR posts the position internally and externally (If requested) for seven days
7. The post will ask the following documents from all candidates: Cover Letter, Resume or CV, and
Salary Requirements
8. The HR Recruiter will do the initial phone interview for all external candidates
9. Recruiter will recommend the candidates that met the minimum criteria on the phone interview to
the Hiring Manager to complete Face to Face Interviews with
10. Hiring Manager will interview desired recommended external candidates and all internal
candidates.
11. Recruiter will schedule all interviews with Hiring Manager and let applicants know what they are
to bring to the interview.
a. Presentation: Note-cards are allowed and PowerPoint should be utilized
b. Portfolio
12. Recruiter will make copies of resumes of candidates for Hiring Manager
13. Hiring manager will conduct the Face to Face Interview
a. Rate the presentation
b. Rate all materials brought to the interview
c. Rate applicant in areas covered in the interview itself
14. Hiring Manager uses the matrix and notes to rate candidates
15. If a tie exists between top candidates, the Hiring Manager will call back those that are tied for a
second interview.
16. Hiring Manager Rates the candidates on the second interview
17. Hiring Manager selects the top candidate
18. Hiring Manager sends decision to HR Recruiter
19. HR Recruiter completes the background check
20. HR Recruiter sends chosen candidate the Offer Letter
21. Candidate ideally accepts the Offer
22. HR Recruiter sends denial letters to other candidates and Hiring Manager meets with internal
candidates that did not get the position individually.
62
71
Face to Face Interview
Part 1: Applicants Presentation
Part 2: Resume Review
Part 3: Career Services Interview Questions
1. Why did you choose the topic that you for your presentation today?
a. Why: Icebreaker
2. What is your favorite interviewing method, as the interviewer?
a. Why: Puts the applicant on the spot to determine if they have done actual Hiring in the
past.
3. Can you walk an individual through creating a resume?
a. Why: Major function of the job
4. Walk me through creating a resume as if I am a client.
a. Why: Major function of the job
5. What was your favorite interviewing experience and why?
a. Why: To get a feeling for their individual preferences.
6. If aliens landed tomorrow and offered you any job on their planet, what would those duties
include?
a. Why: To see if candidate can think on their feet and to see where their passions truly lie.
7. What does your current office look like?
a. Why: To determine organizational skills
8. What was a piece of advice that has stuck with you that your College Career Services Personnel
gave you?
9. What advice would you give a student applying for a job now that you have gained experience in
the current market and HR/Recruiting?
a. Why: To find out if they have used Career Services from another organization and to find
out if they can correlate their experiences to assist a client using our services.
10. Where do you see yourself in five years?
a. Why: To determine if they are going to make a career here or if this is merely a stepping
stone to their actual career goals.
11. Why should I hire your, specifically?
a. Why: To determine confidence and to see if they can Sell Themselves.
12. Tell me about a presentation you have made or a meeting that you have lead that was in front of a
group of people. Tell me about the topic, the reactions you received, and was this the scariest
moment of your life?
a. Why: To determine public speaking skills and how comfortable they are speaking in front
of a group of people.
13. Are you familiar with Webinar software?
a. Why: Presentations using Webinar Software will be frequent.
14. What are three strengths and three weaknesses?
a. Why: To Determine how self aware the applicant is.
15. How comfortable are you helping another individual with cover letters, resumes, interview,
portfolios, etc over the phone or via other electronic/remote methods?
a. Why: Major Job Function
16. In the Education section of the resume, which graduation date is ill-advisable to list?
Answer: HS Graduation Date because the interviewer can figure out age of applicant when can
lead to age discrimination.
a. Why: To determine how current their knowledge on resumes is.
17. Rate your proficiency with Microsoft Access.
18. Rate your proficiency with Microsoft Word.
19. Rate your proficiency with Microsoft Excel.
20. Rate your proficiency with Microsoft PowerPoint.
21. Rate your proficiency with Microsoft Publisher.
22. Rate your proficiency with Adobe Professional.
a. Why: These are software applications that are used frequently
23. Tell me about a time where you changed someone elses life.
a. Why: It is the purpose of the job
65
63
72
Presentation Matrix:
1. Was the subject of the presentation relevant to the job within Human Resources?
2. Was a PowerPoint presentation utilized as a tool, as directed?
3. Did the candidate engage the audience with a clear introduction?
4. Did the candidate speak clearly?
5. Did the candidate stumble over any words?
6. Were the words of the candidate enunciated?
7. Were there distracting filler words like Um, And, Ok, etc?
8. Were there distracting motions like arm motions, pacing, etc?
9. Did the candidate refer back to their PowerPoint presentation during their presentation or was it
merely there to fulfill the PowerPoint requirement?
10. Was the presentation relevant and professional?
11. Did the candidate to anything special to make the presentation more professional or to make it
unique?
12. Overall rating of the presentation on a scale of 1-10 (10 being the best).
Interview Matrix
1. Relevant Recruiter experience:
a. Recruiting Experience (in Years):
b. Hiring Management Experience (in Years):
2. Presentation Skills (As discussed in the interview, not the presentation):
a. PowerPoint experience/skill level:
b. Public Speaking experience:
3. Professionalism:
a. How was the applicant dressed?
b. Verbiage used when answering questions:
c. Was a portfolio brought to the interview?
i. Were enough copies brought for all interviewers?
ii. Were the interviewers allowed to keep at least one copy of the portfolio?
d. Were interviewers asked for their business cards?
e. Did the candidate ask relevant questions at the end of the interview?
4. Essential Skills:
a. Years of experience in HR/Recruiting/Hiring:
b. Was a cover letter present when the applicant applied?
c. Did the applicant submit salary requirements when they applied?
d. Was the resume in a professional template?
i. What format was the resume in?
ii. How many pages was the resume?
e. Was the portfolio presented at the interview?
i. Was the portfolio put together correctly with the correct information and
documents?
f. Was a Thank You letter received the same day as the interview?
i. If No, when was a Thank You letter received?
ii. Was the Thank You letter put together properly with correct components?
iii. How was the Thank You letter received?
g. Rate the applicants overall computer skills:
h. Overall Rating of Communication Skills:
i. Rate Verbal Communication Skills on a scale of 1-10 (10 being the best)
ii. Rate Written Communication Skills on a scale of 1-10 (10 being the best)
iii. Rate Public Speaking abilities on a scale of 1-10 (10 being the best)
5. Rate the candidate overall on a scale of 1-10 (10 being the best)
64
73
Overall Career Services Candidate Matrix
Applicant Name:
Position:
Date of Interview:
Presentation Matrix: 75 Points Possible
Component Possible Points Earned Points Overal Notes From Presentation
Topic of presentation was relevent to HR: 5
PowerPoint Presentation was used as a tool: 5
Introducation was clear and engaged the audience: 10
Speaking Abilities: 25
5 pts Candidate Spoke Clearly:
5 pts Candidate did not stumble over words:
5 pts Candidate ennunciated
10 pts Candidate did not appear nervous
Speech Habits: 15
10 pts Candidate did not have distracting habits:
5 pts Candidate had a clear speaking voice:
Professionalism of the Speech and Presentation: 5
Uniqueness of presentation: 5
Overall Rating of Presentation: 5
Total Points Earned during Presentation: 75 0
Interviewing Matrix 125 Points Possible
Component Possible Points Earned Points Overal Notes From Interview
Relevant Experience 15
10 pts Human Resources
5 pts Hiring Management
Presentation Experience 10
5 pts Power Point Skill Level
5 pts Public Speaking Experience
Professionalism 10
5 pts Dress
5 pts Verbiage used when answer interview questions
"Thinking on their Feet" 5
Rate the Cover Letter 10
5 pts Was one submitted?
5 pts Was Salary requirements listed?
Rate the Resume: 10
5 pts What type of resume was submitted?
5 pts How many pages was the resume?
Rate the Portfolio: 10
5 pts Was a portfolio presented?
5 pts Was the portfolio put together correctly?
Rate the Thank You Letter: 10
5 pts Was one received the same day as the interview?
5 pts When was the Thank You Letter received?
How was the Thank You Letter received?
Computer Skills: 10
1 pt Rating on Access:
1 pt Rating on Excel:
1 pt Rating on Word:
1 pt Rating on PowerPoint:
1 pt Rating on Publisher
1 pt Rating on Adobe Professional:
4 pts Overall Computer Competency Rating:
Communication Skills: 10
3 pts Rate Verbal Skills:
4 pts Rate Written Skills:
3 pts Rate Public Speaking Abilities:
Rate the Overall Applicant: 25
Total Points Earned during Interview: 125 0
Applicant Totals: Presentation: 0 Interview: 0 Total Points Earned: 0 200 Points Possible
Worksheets
65
74
MilitaryToCivilian
TransitionManual
Worksheets
2012
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Achievement1
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Achievement4
Achievement5
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UniqueTrait1
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InterviewDetails:
CompanyName: PositionTitle:
DateofInterview: TimeofInterview:
InterviewLocation(Address) InterviewingDept:
ContactPerson:
FloorofInterview:
SuiteofInterview:
Website: TypeofInterview:
GeneralCompanyInformation:
Company'sMission:
Clientele:
CompanyProducts:
YearEstablished:
Benefits:
OtherInformation
WhatqualificationsanduniqueskillsthatIbringtotheorganization:
Qualification1 Skill1
Qualification2 Skill2
Qualification3 Skill3
Qualification4 Skill4
Qualification5 Skill5
Questionstoaskduringtheinterview:
Question1
Question2
Question3
Question4
Question5
Notes:
Don'tforgettoaskforabusinesscardsothatyoucansenda'thankyou'emailtotheinterviewer
81
Phone Number: Phone Number:
PersonalandProfessionalReferenceSheet
ProfessionalReferences PersonalReferences
ReferenceName: ReferenceName:
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Relationshiptoyou: Relationshiptoyou:
PhoneNumber: PhoneNumber:
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CurrentTitle: CurrentTitle:
CurrentEmployer: CurrentEmployer:
ReferenceName: ReferenceName:
YearsKnown: YearsKnown:
Relationshiptoyou: Relationshiptoyou:
PhoneNumber: PhoneNumber:
MailingAddress: MailingAddress:
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CurrentTitle: CurrentTitle:
CurrentEmployer: CurrentEmployer:
ReferenceName: ReferenceName:
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Relationshiptoyou: Relationshiptoyou:
Phone Number: Phone Number:
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CurrentTitle: CurrentTitle:
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ReferenceName: ReferenceName:
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ReferenceName: ReferenceName:
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CurrentEmployer: CurrentEmployer:
82
72OO NW 86tl Stteet, larsas Cit,, M 6+153 ll: 816-595-5759 Fax: 816-595-5757 www.,tartlam.edu
Ctartlam Lrivetsit, is acctedited b, tle /ccteditir, Commissior of tle Distarce Lducatior ard Ttairir, Courcil (DLTC)
Cop,ti,lt 2O11 Ctartlam Lrivetsit,, all ti,lts tesetved. JL=:ll-2O11-+76
Fourded ir 1951, Ctartlam Lrivetsit, is ore of tle oldest, ptivate,
post-secordat,, de,tee-,tartir, distarce educatior urivetsities ir tle
Lrited States. Ctartlam was fourded b, a vetetar of Wotld Wat ll witl
a missior to ,ive vetetars tetutrir, ftom tle wat tle optior to cortirue
tleit educatior ard tle oppotturit, to futtlet tleit cateets ard cteate a
bettet life fot tleit families. Sixt, ,eats aftet its fourdir,, setvir, tlose
wlo setve temairs at tle leatt of tle irstitutior's missior.
Ctartlam's 1OO% orlire de,tee pto,tams ate 1exible ard pottable,
allowir, studerts to nt educatior irto tleit lives irstead of attar,ir, tleit
lives atourd tleit educatior. Tle Lrivetsit, offets a vatiet, of associate,
baclelot ard mastet's de,tees ir ateas sucl as Lusiress
/dditiorall,, Ctartlam offets a militat, sclolatslip pto,tam fot active
dut,, tesetve, ,uatd, vetetars ard militat, famil, membets, as well as
sclolatslips fot law erfotcemert ptofessiorals.
For more information, visit: www.grantham.edu/mtc
Tlark ,ou fot ,out dedicatior ard setvice to out courtt,.