Apple, the Apple logo, Vac, and Vacintosh are trademarks of Apple lnc., registered in the U.S. And other countries. Lvery effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.
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Apple Technician Guide for LED Cinema Display (24-Inch)
Apple, the Apple logo, Vac, and Vacintosh are trademarks of Apple lnc., registered in the U.S. And other countries. Lvery effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.
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Attribution Non-Commercial (BY-NC)
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Baixe no formato PDF, TXT ou leia online no Scribd
Apple, the Apple logo, Vac, and Vacintosh are trademarks of Apple lnc., registered in the U.S. And other countries. Lvery effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.
Direitos autorais:
Attribution Non-Commercial (BY-NC)
Formatos disponíveis
Baixe no formato PDF, TXT ou leia online no Scribd
Updated: 2010-02-08 Apple lnc. 2010 Apple lnc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. lvery e1ort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 ln6nite loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Vac, and Vacintosh are trademarks of Apple lnc., registered in the U.S. and other countries. LD Cinema DispIay (24-incb) Centents Abeut 7bis ManuaI Updates 7 Updated 8 lebruary 2010 7 Updated 28 October 2009 7 Updated 2 0ecember 2008 7 Ieedback 7 8asics Dverview 9 ldentifying leatures 9 System Requirements 9 Product Con6gurations 9 Rear view 10 Ports 10 All-ln-One Cable 10 SeriaI Number Lecatien 11 Serial lumber on Stand 11 Serial lumber on Vechanism 11 7reubIesbeeting CeneraI 7reubIesbeeting 13 lroubleshooting lheory 13 lardware vs. Software 13 lunctional Overview 14 block 0iagram 15 lest Points 0iagram 16 Symptem Cbarts 17 Startup and Power lssues 17 0ead Unit / lo Power 17 burnt Smell/Odor 19 VagSafe Adapter - lo Power 20 Sleep/wake lssue 21 Uncategorized Symptoms 22 0isplay lssues 23 blank / lo video, lo backlight 23 loise / Unstable llicker 24 lC0 lmage lssues 26 Physical 0amage 30 Uncategorized Symptoms 30 lnput/Output lssues 31 USb lssues 31 Camera lssues 32 Audio lssues 33 Uncategorized Symptoms 36 Vechanical lssues 37 loise, lum or vibration 37 lan lailures / lhermal lssues 39 Vechanical Physical 0amages 40 Uncategorized Symptoms 40 7ake Apart CeneraI Infermatien 42 Opening the Unit 42 Required lools 42 Required Special lools for Class Panel 42 Cleaning lools Starter Kit 43 Cleaning lool Resources 43 Cleaning 8 landling the Class Panel 43 0o's and 0on'ts 43 landling a broken Class Panel 44 low to Remove a broken Class Panel 44 Safety 45 Reassembly Steps 45 lote About lmages in lhis Cuide 45 CIass PaneI 46 Removal 47 Replacement 48 LCD PaneI 51 Removal 52 Replacement 54 Legic 8eard 55 Removal 56 Replacement 58 Pewer SuppIy 59 8Iewer 61 Removal 62 Replacement 63 Camera 64 Subweefer 66 AC InIet 68 AII-in-Dne CabIe 70 Speakers 72 Removal 73 Replacement 73 Stand 74 Mecbanism 77 Rear Heusing 79 AdditienaI Precedures VSA Meunt 81 Retrieving Mecbanism 84 Views xpIeded View 89 CabIe Reuting Diagram 90 Pbete ef Interier 91 Screw Cbart 92 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide Abeut 7bis ManuaI LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) Updates 7 2010-02-08 Updates Updated 8 Iebruary 2010 lroubleshooting. Ceneral. lest Points 0iagram, added lP61 lroubleshooting. Symptom Charts. "0ead Unit / lo Power'. Step 5. changed "es' Action to lead to blank/lo video, Step 3; Step 8, corrected voltage for lP11 to 24.5v0C (was incorrectly noted as 15v0C), Step 9, corrected "lP11' to "lP13'. lroubleshooting. Symptom Charts. "Camera lssues'. added link to k8ase #H73957: Abeut tbe LD Cinema DispIay iSigbt Camera Iirmware Update 1.0. Updated 28 Dcteber 2009 Added new section. About lhis Vanual basics. replaced lechnical Speci6cations (p. 9) with a link to AppleCare lech Specs lroubleshooting. Ceneral. updated lroubleshooting lheory section lroubleshooting. Symptom Charts. corrected hyperlink at top of p. 17 lake Apart. Ceneral. replaced lS0 section with hyperlinks to current lS0 articles 8 training, added section for handling and removing a broken glass panel lake Apart. Stand. added image showing removal of rear housing from stand, added note about vlSA Vount procedure Added new sections. Additional Procedures. vlSA Vount and Retrieving Vechanism Updated 2 December 2008 Ieedback we want your feedback to help improve this and future lechnician Cuides! Please email any comments to. smfeedback6appIe.cem 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide 8asics LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) basics Overview 9 2010-02-08 Dverview Identifying Ieatures lhe ll0 Cinema 0isplay (24-inch) is an active-matrix lC0 with ll0 backlight that includes a built-in iSight camera, a 2.1 speaker system, and a microphone. lhe native resolution is 1920 x 1200 pixels. lhe all-in-one cable creates a docking station for portable computers, providing a VagSafe power connection, Vini 0isplayPort video connection, and a 3-port USb hub. lhe unit has no buttons. Power is controlled by the state of the connected computer. lt is Oll if it detects the 0isplayPort source is powered o1. lt is in Sleep if it detects the 0isplayPort source is powered but does not send a video signal (i.e., 0isplay Sleep). lt is Ol when the 0isplayPort source sends a valid video signal. brightness and speaker volume are controlled via System Preferences in the Vac OS. System Requirements lhe ll0 Cinema 0isplay (24-inch) works with Vac computers running Vac OS \ 10.5 or later that have a high-performance Vini 0isplayPort. Preduct Cenguratiens lor product con6gurations, refer to AppleCare lech Specs. bttp://suppert.appIe.cem/specs/ ll0 Cinema 0isplay (24-inch) basics Overview 10 2010-02-08 Rear View lhe stand is removable in order to allow the use of a vlSA mount. Perts lhe 3-port USb 2.0 hub can power three ports at 1.1A each, or up to two ports at 1.5A each. AII-In-Dne CabIe lncludes (left to right). USb, Vini 0isplayPort, and VagSafe power. ll0 Cinema 0isplay (24-inch) basics Serial lumber location 11 2010-02-08 SeriaI Number Lecatien SeriaI Number en Stand lhe ll0 Cinema 0isplay (24-inch)'s serial number is located on the base of the stand. when replacing a stand, transfer the serial number to the new stand. SeriaI Number en Mecbanism lhe ll0 Cinema 0isplay (24-inch)'s serial number is also located on the hinge mechanism inside, for users who remove the stand to use a vlSA mount. when replacing a mechanism, transfer the serial number label to the new mechanism. 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide 7reubIesbeeting LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) lroubleshooting Ceneral lroubleshooting 13 2010-02-08 CeneraI 7reubIesbeeting 7reubIesbeeting 7beery lor general information on troubleshooting theory, go to CS\ and 6nd the Service lraining course menu link. lrom there you can access the lroubleshooting lheory self-paced course. Hardware vs. Seftware lor information on how to isolate a hardware issue from a software issue, refer to. k8ase #7S1388: IseIating issues in Mac DS X lor information on how to troubleshoot a software issue, refer to. k8ase #H71199: Mac DS X: Hew te treubIesbeet a seftware issue ll0 Cinema 0isplay (24-inch) lroubleshooting Ceneral lroubleshooting 14 2010-02-08 IunctienaI Dverview A guide to possible symptoms as they relate to ports on the main logic board. LCD Function Interface lo power to lC0 lo ll0 backlight DC In lo power Camera lot detected in USb 0evice lree lo green camera ll0 lo camera video Fan (1) & LCD (2) Temp Sensors lan runs fast if sensor is. disconnected connected to wrong location on Vlb not properly mounted or located faulty Microphone lot detected in Sound Pref pane lo, low, distorted audio input Subwoofer lo, low, distorted bass Right & Left Speakers lot detected in Sound Pref pane lo, low, distorted channel(s) Blower (Fan) lo rotation leading to overtemp condition lxcessive noise/vibration due to faulty fan * Also see Fan (1) & LCD (2) Temp Sensors symptoms below. LED Driver (Backlight) lo ll0 backlight 0im or low brightness Upstream USB lot detected in USb 0evice lree or System Preference panes iSight camera Sound output Vicrophone input ll0 calibration 8 brightness control 3 x USb ports ll0 Cinema 0isplay (24-inch) lroubleshooting Ceneral lroubleshooting 15 2010-02-08 8Ieck Diagram Refer to this diagram to see how modules are interrelated. ll0 Cinema 0isplay (24-inch) lroubleshooting Ceneral lroubleshooting 16 2010-02-08 7est Peints Diagram Refer to this diagram to see the location of test points and instructions for their use. Below are main logic board test points that you can use to verify proper power flow in LED Cinema Display (24-inch). All voltages assume that the display is plugged into a power outlet, and NOT into the host computer (unless otherwise noted). lurn the dial of your voltmeter/multimeter to measure DC (direct current) . If your voltmeter requires that you set a voltage range, choose a DC range that includes the voltage that you are measuring. Connect the black probe to ground by gently inserting into any of the lC0 screw posts closest to the logic board. Keep in mind that the threading in the screw posts is fragile and can be easily destroyed. louch the red probe to appropriate test point. verify voltage. DC In lP 11. 24.5 v0C lP 12. 24.5 v0C lP 13. 12.0 v0C `lP 14. 5.0 v0C *only if USB plugged into host USB Hub 1 for 3 ports `lP 21. 3.3 v0C `lP 22. 5.2 v0C `lP 23. 5.2 v0C `lP 24. 5.2 v0C *only if USB plugged into host USB Hub 2 for camera & audio `lP 31. 3.3 v0C *only if USB plugged into host LED Backlight Driver lP 81. 24.5 v0C lP 82. 1.0 v0C lP 61. 3.3 v0C Warning: HIGH VOLTAGE: Use extreme caution when live testing. lever touch the power supply. 0o lOl lean over or accidentally touch power supply area during live testing. Keep your fingers behind the finger guards on the test probes when making measurements on main logic board! ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 17 2010-02-08 Symptem Cbarts lollow steps in the order indicated below. lf an action resolves the issue, retest system to verify. Nete: A compilation of Quick Check tables is available at. bttp://service.infe.appIe.cem/RS/en/quickreference.pdf Startup and Pewer Issues Dead Unit / Ne Pewer Unlikely cause. lC0 panel, blower, subwoofer, speakers, camera, microphone uick Cbeck Symptems uick Cbeck Dead Unit / Ne Pewer lo power lo image lo fan spin lon-operational verify power source. 1. verify USb/display/power connectors are fully 2. seated. verify display is used with supported system. 3. Use with known-good system. 4. lf used as second display, check display preferences to see if display is recognized. Check brightness setting. 5. Deep Dive Cbeck ResuIt Actien Cede verify display's USb hub and 1. built-in camera are listed in the System Pro6ler's USb device tree. es Power supply OK. Co to 8Iank/Ne Videe symptem cede ew. lo Co to step 2. ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 18 2010-02-08 Unplug and replug the Vini 2. 0isplayPort connector into a supported system and monitor the portable's display. verify that the portable's display briey turns o1 then back on. es logic board OK. Co to 8Iank/Ne Videe symptem cede ew. lo Co to step 3. Remove lC0 panel and 3. disconnect lC0 function interface cable. Verify veItage en Iegic beard between test peint 7P11 (24.5VDC) and cbassis greund (CND) is 23.3-25.7 VDC. es 24.5v0C from power supply OK. Co to step 4. lo lo power or incorrect power at logic board. Co to step 6. Verify veItage en Iegic beard 4. between test peint 7P61 (3.3VDC) and cbassis greund (CND) is 3.1-3.5 VDC. es 3.3v0C power on logic board OK. Co to step 5. lo lo power at logic board. Co to step 9. Verify veItage en Iegic beard 5. between test peint 7P13 (12VDC) and cbassis greund (CND) is 11.4-12.6 VDC. es All 0C voltages present on logic board, power OK. Co to 8Iank/Ne Videe symptem cede ew, Step 3. lo lo power at logic board. Co to step 9. ve 6. rify all connections between power supply, all-in-one cable, and logic board are secure. See IunctienaI Dverview. es lf connections are secure and display still does not function correctly, go to step 8. lo Reseat connectors and retest. 0isconnect power supply cable 7. from logic board. Verify cabIe veItage at cennecter between Pin 1 and cbassis greund (CND) is 14.3-15.8 VDC. es Co to step 8. lo lo power or incorrect power to logic board. RepIace pewer suppIy. P01 0isconnect all connectors from 8. the logic board l\ClPl the power supply cable. Verify veItage en Iegic beard between test peint 7P11 (24.5VDC) and cbassis greund (CND) is 23.3-25.7 VDC. es Power supply OK. Suspect possible short, damaged connector, or faulty sensor/ fan/speaker. Reconnect connectors one at a time and retest for 24.5v0C at lP11. Replace a1ected part that causes the 24.5v0C voltage to disappear. L14 lo RepIace pewer suppIy. P01 ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 19 2010-02-08 0isconnect all connectors from 9. the logic board l\ClPl the power supply cable. Verify veItages en Iegic beard between test peints 7P61 (3.3VDC) and cbassis greund (CND) is 3.1-3.5 VDC, and between 7P13 (12VDC) and cbassis greund (CND) is 11.4-12.6 VDC. es Power supply OK. Suspect possible short, damaged connector, or faulty sensor/ fan/speaker. Reconnect connectors one at a time and retest for 3.3v0C at lP61 and 12v0C at lP13. Replace a1ected part that causes the 3.3v0C or 12v0C voltages to disappear. L14 lo RepIace Iegic beard. L01 8urnt SmeII/Dder Unlikely cause. lC0 panel, blower, subwoofer, speakers, camera, microphone uick Cbeck Symptems uick Cbeck 8urnt SmeII/Dder lo power lo image lo fan spin lon-operational verify source of smell/odor is emanating from the 1. display. verify display is functional. 2. Remove air vent obstructions. 3. Deep Dive Cbeck ResuIt Actien Cede verify by visual inspection of 1. each module the location the source of burnt smell/odor es located a1ected module. Co to step 2. lo lot able to locate a1ected module. Co to Dead Unit / Ne Pewer symptem cede ew. verify no other modules or 2. internal cables are a1ected or the root cause. es Replace all a1ected module(s) and/or cable(s). P08 lo Return unit to user. ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 20 2010-02-08 MagSafe Adapter - Ne Pewer Unlikely cause. lC0 panel, logic board, blower, subwoofer, speakers, camera, microphone uick Cbeck Symptems uick Cbeck MagSafe Adapter - Ne Pewer lo power to VagSafe connector VagSafe connector status ll0 does not illuminate lo power to portable computer without battery verify power source. 1. verify display is operating. 2. lnsure VagSafe connector and receptacle are 3. clean. verify ll0 glowing amber or green when 4. VagSafe connector attached to compatible portable computer. Deep Dive Cbeck ResuIt Actien Cede Attach VagSafe cable to 1. known-good compatible system. verify connector status ll0 illuminates amber or green. es ll0 color illuminates amber or green depending on charging state. Co to step 4. lo Co to step 2. visually inspect VagSafe cable 2. and user's portable VagSafe receptacle for physical damage, stuck pins, debris, or metal fragments. es See k8ase #H72315. Co to step 4. lo Co to step 3. verify after unplugging and 3. replugging the display's AC power cord, the VagSafe connector ll0 color illuminates amber or green depending charging state. es Co to step 4. lo RepIace aII-in-ene cabIe. P15 verify a known-good 4. compatible system operates, and charges a discharged battery to 100 simultaneously from VagSafe cable. es Repair complete. lo RepIace pewer suppIy. lf needed afterwards, refer to Dead Unit/Ne Pewer symptem cede ew. P01 ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 21 2010-02-08 SIeep/Wake Issue Unlikely cause. lC0 panel, blower, subwoofer, speakers, camera, microphone uick Cbeck Symptems uick Cbeck SIeep/Wake Issue won't go to sleep or wake up from sleep verify display is being used with supported 1. system. Use with known-good system. lf used as second 2. display, check display preferences to see if display is recognized by system. verify USb/display/power connectors are fully 3. seated. Check brightness setting. 4. Deep Dive Cbeck ResuIt Actien Cede verify display's USb hub and 1. built-in camera are listed in the System Pro6ler's USb device tree. es Power supply OK. Co to step 3. lo Co to step 2. Verify veItage en Iegic 2. beard between 10121 Pin 1 (24.5VDC) and Pin 3 (CND) is 23.3-25.7 VDC. es Power supply OK. Co to step 3. lo lo power at logic board. Co to step 4. Unplug and replug the Vini 3. 0isplayPort connector into a supported powered-up portable system and monitor the portable's display. verify that the portable's display briey turns o1 then back on. es logic board OK. Co to step 6. lo Co to step 4. verify all connections between 4. power supply, all-in-one cable, and logic board are secure. See IunctienaI Dverview. es lf connections are secure and display still does not function correctly, go to step 5. lo Reseat connectors and retest. ll0 Cinema 0isplay (24-inch) Symptom Charts Startup and Power lssues 22 2010-02-08 0isconnect 0C power cable 5. from 10121 on logic board. Verify cabIe veItage at cennecter between Pin 1 (24.5VDC) and Pin 3 (CND) is 23.3-25.7 VDC. es Power to logic board. RepIace Iegic beard. M01 lo lo power to logic board. RepIace pewer suppIy. P01 verify all connections between 6. logic board and lC0 are secure. visually inspect cables and connectors for any debris, damage, or bent pins. es lf connections are secure and display still does not function correctly, go to 8Iank/Ne Videe symptem cede ew. lo Reseat connectors and retest. lor damaged AlO cable, repIace aII-in-ene cabIe. X04 Uncategerized Symptems Deep Dive Cbeck ResuIt Actien Cede verify whether existing 1. symptom code applies to the issue reported by the user. es 1ump to appropriate symptom code ow. lo 0ocument reported failure and send feedback to smfeedback6appIe.cem stating that a suitable symptom code wasn't found. N99 ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 23 2010-02-08 DispIay Issues 8Iank / Ne Videe, Ne 8ackIigbt Unlikely cause. power supply, blower, subwoofer, speakers, camera, microphone uick Cbeck Symptems uick Cbeck 8Iank / Ne Videe, Ne 8ackIigbt lo video lo backlight 0im backlight verify display being used with supported system. 1. verify USb/display/power connectors are fully 2. seated. Use with known-good system. lf used as second 3. display, check display preferences to see if display is recognized by system. Check brightness setting. 4. Deep Dive Cbeck ResuIt Actien Cede verify display's USb hub and 1. built-in camera are listed in the System Pro6ler's USb device tree. es Power supply and USb communication OK. Co to step 3. lo Co to step 2. Unplug and replug the Vini 2. 0isplayPort connector into a known-good, supported, powered-up portable system and monitor the portable's display. verify that the portable's display briey turns o1 then back on. es 0isplay detected by system. Co to step 3. lo Co to Dead Unit/Ne Pewer symptem cede ew. 0arken room and connect to a 3. known-good supported system. verify backlight by looking for faint glow from display. es video signal from host system OK. backlight Ol. Co to step 5. lo Co to step 4. ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 24 2010-02-08 verify that the lC0 function 4. interface cable and ll0 driver cable connections are secure. See IunctienaI Dverview. es lf connections are OK and secure and the display is still blank, go to step 5. lo lf cable is damaged, repIace aII-in-ene cabIe or repIace functien cabIe. L14 Shine bright (low heat) 5. ashlight into the front of the lC0. verify if an image is being displayed. es lmage present but backlight is not Ol. Co to step 6. lo RepIace LCD paneI. L03 Verify veItage en Iegic beard 6. between test peint 7P81 (24.5VDC) and cbassis greund (CND) is 23.3-25.7 VDC. es ll0 backlight power present. RepIace LCD paneI. L03 lo Poor or no ll0 backlight power at logic board. RepIace Iegic beard. L07 Neise / UnstabIe IIicker Unlikely cause. blower, subwoofer, speakers, camera, microphone uick Cbeck Symptem uick Cbeck Neise / UnstabIe IIicker lmage icker Audible noise verify display being used with supported system. 1. verify USb/display/power connectors are fully 2. seated. Use with known-good system. lf used as second 3. display, check display preferences to see if display is recognized by system. verify known-good source sound 6le not causing 4. speaker distortion. Deep Dive Cbeck ResuIt Actien Cede verify if issue is due to video 1. ickering coming from display. es Suspected ickering issue. Co to step 2. lo Audible noise issue. Co to step 8 ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 25 2010-02-08 verify display's USb hub and 2. built-in camera are listed in the System Pro6ler's USb device tree is not disappearing intermittently (refresh System Pro6ler to observe). es Power supply OK. Co to step 3. lo Co to Dead Unit/Ne Pewer symptem cede ew. Unplug and replug the 3. Vini 0isplayPort and USb connectors into a supported powered-up portable system and monitor the portable's display. verify that the portable's display briey turns o1 then back on. es lf connections are secure and display still shows unstable ickering, go to step 4. lo Reseat connectors and retest. verify all connections between 4. power supply, all-in-one cable, lC0, and logic board are secure. See IunctienaI Dverview. es lf connections are secure and the display is still unstable ickering, go to step 5. lo Reseat connectors and retest. 0isconnect all-in-one cable 5. and lC0 function interface cable from logic board and system. verify connectors and cable under magni6cation for pinched cables and damaged/ bent pins. es lf cable is damaged, repIace aII-in-ene cabIe or repIace LCD functien interface cabIe. L14 lo Co to step 6. 0isconnect ll0 driver cable 6. from logic board. verify connectors and cable under magni6cation for pinched cable and damaged or bent pins. es 0amaged ll0 driver cable. RepIace LCD paneI. L14 lo Co to step 7. Shine bright (low heat) 7. ashlight into the front of the lC0. verify if an image is being displayed during ickering. es lmage present but backlight is ickering. RepIace Iegic beard. L06 lo RepIace LCD paneI. L06 verify the source of the noise 8. is the electrical as opposed to mechanical es loises that are not audible from the normal user position are considered acceptable. lo loise from another source. Co to Neise, Hum, Vibratien symptem cede ew. ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 26 2010-02-08 LCD Image Issues uick Cbeck Symptem uick Cbeck LCD Issues Pixel anomalies lon-uniform brightness lncorrect/missing colors 0istorted/blurred image vertical/horizontal lines Allow display to reach normal operating 1. temperature for about 15 minutes before evaluating front-of-screen performance. verify display being used with supported 2. system. lf used as second display, check display preferences to see if display is recognized by system. verify USb/display/power connectors are fully 3. seated. Check display preferences for use of custom 4. display pro6le. Check brightness setting. 5. Clean glass panel while checking for dust/debris. 6. Deep Dive: CeneraI Cbeck ResuIt Actien Cede verify if issue is blank/no video. 1. es Co to bIank/ne videe. lo Co to step 2. verify if issue is bright or dark 2. dot pixel anomalies. es Co to pixeI anemaIies. lo Co to step 3. verify if issue is non-uniform 3. brightness. es Co to nen-uniferm brigbtness. lo Co to step 4. verify if issue is incorrect/ 4. missing colors. es Co to incerrect/missing ceIers. lo Co to step 5. verify if issue is distorted/ 5. blurred image. es Co to disterted/bIurred image. lo Co to step 6. verify if issue is vertical or 6. horizontal lines. es Co to vert/beriz Iines. lo lC0 functioning OK. ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 27 2010-02-08 Deep Dive: PixeI AnemaIies Unlikely cause. logic board, power supply, blower, subwoofer, speakers, camera, microphone Cbeck ResuIt Actien Cede 0etermine if "defects' are dust/ 1. debris on surface of glass panel or lC0 panel. es CIean gIass/LCD paneI. Nete: lf debris is inside lC0, it can't be cleaned, therefore repIace LCD paneI. lo Co to step 2. 0etermine if bright pixel 2. defects exceed the acceptable number. See k8ase #H71721 es RepIace LCD paneI. L08 lo lC0 meets bright pixel defect speci6cations. Co to step 3. 0etermine if dark pixel defects 3. exceed the acceptable number. See k8ase #H71721 es RepIace LCD paneI. L08 lo lC0 meets dark pixel defect speci6cations. Co to step 3. 0etermine if the combination 4. of bright/dark pixel defects exceed the acceptable number. See k8ase #H71721 es RepIace LCD paneI. L08 lo lxplain to user that lC0 is within speci6cations for pixel defects. De net repIace LCD. Deep Dive: Nen-Uniferm 8rigbtness Unlikely cause. logic board, power supply, blower, subwoofer, speakers, camera, microphone Cbeck ResuIt Actien Cede 0etermine if brightness 1. uniformity issue is visible after display has warmed up for approximately 15 minutes. es Co to step 2. lo 0isplay backlight can take several minutes to stabilize. 0isplay user-provided 2. examples showing brightness uniformity issue. 0etermine if issue appears excessive when compared to a similar unit. es Co to step 3. lo lxplain to user that lC0 appears to meet speci6cations. Remove front bezel and 3. loosen screws securing lC0. 0etermine if brightness uniformity improves. es lnspect for mechanical interference with screws/ chassis/wires making contact with back of lC0. Retest lo RepIace LCD paneI. L07 ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 28 2010-02-08 Deep Dive: Incerrect/Missing CeIers Unlikely cause. power supply, blower, subwoofer, speakers, camera, microphone Cbeck ResuIt Actien Cede verify display's USb hub and 1. built-in camera are listed in the System Pro6ler's USb device tree. es Power supply and USb communication OK. Co to step 2. lo Co to US8 Issues symptem cede ew. verify System Preferences. 2. 0isplays. Color is using a valid display pro6le for this display. es lf display pro6le is valid and the colors are still incorrect or missing, go to step 3. lo Calibrate display by creating a manual pro6le using calibrate feature in System Preferences. 0isplays. Color. Retest. verify that the glass panel and 3. lC0 are free of contaminants. es Co to step 4. lo CIean gIass/LCD paneI. Retest. verify all connections between, 4. all-in-one cable, lC0, and logic board are secure. See IunctienaI Dverview. es Co to step 5. lo Reseat connections, replace damaged cable(s) as needed. Retest. Set desktop pattern in System 5. Preferences to "solid gray light.' verify if incorrect/missing color issue a1ects entire display. es Suspect poor video connection. RepIace aII-in-ene cabIe. L14 lo Co to step 6. Set up user's display side-by- 6. side with a known-good display showing the same image. verify if issue is noticeably worse on the display being tested. es RepIace LCD paneI. L02 lo Small variations in color uniformity are normal and do not warrant replacement or repair of the display. ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 29 2010-02-08 Deep Dive: Disterted/8Iurred Image Unlikely cause. power supply, blower, subwoofer, speakers, camera, microphone Cbeck ResuIt Actien Cede verify display's Vini 0isplayPort 1. connector is plugged into known-good system. es Co to step 2. lo Connect Vini 0isplayPort cable to known-good system. Reseat Vini 0isplayPort cable at 2. system and display logic board. 0etermine if image corruption issue was resolved. es loose cable. lssue resolved. lo Co to step 3. 0isconnect Vini 0isplayPort 3. cable from system and display logic board. lnspect connectors and cable under magni6cation for pinched cables and damaged/bent pins. es RepIace aII-in-ene cabIe. X04 lo RepIace LCD paneI. L04 Deep Dive: VerticaI/HerizentaI Lines Unlikely cause. logic board, power supply, blower, subwoofer, speakers, camera, microphone Cbeck ResuIt Actien Cede verify display's USb hub and 1. built-in camera are listed in the System Pro6ler's USb device tree. es Power supply and USb communication OK. Co to step 3. lo Co to step 2. Unplug and replug the Vini 2. 0isplayPort connector into a supported powered-up portable system and monitor the portable's display. verify that the portable's display briey turns o1 then back on. es logic board OK. Co to step 3. lo Co to step 3. verify all-in-one cable, and all 3. connections between logic board and lC0 are secure. visually inspect cables and connectors for any debris, damage, or bent pins. es lf connections are secure and the display still does not function correctly, repIace LCD paneI. L05 lo Connector/cable damage. Co to MecbanicaI PbysicaI Damages symptem cede ew. ll0 Cinema 0isplay (24-inch) Symptom Charts 0isplay lssues 30 2010-02-08 PbysicaI Damage uick Cbeck Symptem uick Cbeck PbysicaI Damage Cracked lC0 Scratched lC0 polarizer Scorched or melted lC0 lC0 impact damage 0etermine damage caused by user/technician 1. environment, accidental damage, or abuse. lnform user/technician the failures are not 2. covered by Apple warranties. Refer to bttp://www.appIe.cem/IegaI/warranty Uncategerized Symptems Deep Dive Cbeck ResuIt Actien Cede verify whether existing 1. symptom code applies to the issue reported by the user. es 1ump to appropriate symptom code ow. lo 0ocument reported failure and send feedback to smfeedback6appIe.cem stating that a suitable symptom code wasn't found. L99 ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 31 2010-02-08 Input/Dutput Issues US8 Issues Unlikely cause. lC0 panel, blower, subwoofer, speakers uick Cbeck Symptems uick Cbeck US8 Issues lxternal USb device(s) not recognized wired USb keyboard/mouse not recognized verify display's USb and Vini 0isplayPort 1. connectors are plugged into known-good supported system. launch System Pro6ler and con6rm that display's 2. USb hub is visible. Deep Dive Cbeck ResuIt Actien Cede verify display's USb and Vini 1. 0isplayPort connectors are plugged into known-good system. es Co to step 2. lo Connect display's USb and Vini 0isplayPort cables. verify USb uplink cable 2. connection to logic board is secure. See IunctienaI Dverview. es lf connections are secure and USb ports still do not function correctly, go to step 3. lo Reseat connector and retest. 0isconnect USb cable from 3. logic board and system. lnspect connectors and cable under magni6cation for pinched cables and damaged/bent pins. es RepIace aII-in-ene cabIe. M15 lo RepIace Iegic beard. X04 verify USb device and cable 4. function properly on a known good system. es Co to step 7 lo Co to step 6. lnspect all three USb ports on 5. display under magni6cation for damaged/bent pins. es USb ports damaged. Co to step 7. lo verify USb peripheral works on known-good display. ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 32 2010-02-08 verify that USb device is 6. supported with the system and Vac OS \ version being used. es Co to step 7. lo Refer to device manufacturer for compatibility support. verify that USb device works 7. with another known good display. es RepIace Iegic beard. M15 lo Refer to device manufacturer for compatibility support. Camera Issues Unlikely cause. lC0 panel, power supply, blower, subwoofer, speakers, microphone uick Cbeck Symptems uick Cbeck Camera Issues Camera not detected lo green ll0 for camera lxcessive blooming Poor white balance Poor focus lmage distortion verify display's USb and Vini 0isplayPort 1. connectors are plugged into known-good supported system. verify that all 6rmware updates have been 2. applied. See k8ase #H73957: Abeut tbe LD Cinema DispIay iSigbt Camera Iirmware Update 1.0 launch System Pro6ler and con6rm that display's 3. USb hubs are visible. verify camera lens and glass panel are clear of 4. contaminants. Deep Dive Cbeck ResuIt Actien Cede launch System Pro6ler and 1. con6rm that the display's USb hub is visible in the USb tree. es USb hub recognized. Co to step 2. lo Co to US8 Issues symptem cede ew. launch System Pro6ler and 2. con6rm that iSight camera is recognized in display's USb tree. es Co to step 3. lo Reseat camera cable and retest. lf problem persists, repIace camera cabIe. L14 ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 33 2010-02-08 launch Photobooth. verify that 3. green ll0 near camera lens turns on. es Co to step 4. lo RepIace camera. Retest. M13 launch Photobooth. verify that 4. camera image appears normal. es Repair completed. lo Clean camera lens. lf needed, repIace camera. Retest. M13 Audie Issues Unlikely cause. lC0 panel, power supply, blower, camera uick Cbeck Symptems uick Cbeck Audie Issues lnternal speakers not recognized lo sound Carbled sound lo bass lo treble Vicrophone not working verify display's USb and Vini 0isplayPort 1. connectors are plugged into known-good supported system. launch System Preferences and select Sound 2. output options. verify that display's sound output option is set to display's internal speakers. verify that "output volume' is set above minimum. 3. (Suggest setting at midpoint.) verify that output volume 'mute' option is not 4. checked. Deep Dive: Audie Issues, CeneraI Cbeck ResuIt Actien Cede launch System Pro6ler and 1. con6rm that display's USb hub is visible. es USb hub circuit OK. Co to step 2. lo Co to step 3. 0etermine if user-reported 2. issue is with display's internal microphone. es Co to Audie Issues: Micrepbene symptem cede ew. lo Co to step 3. ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 34 2010-02-08 launch System Preferences. 3. Sound and select 'sound output' options. verify output option is set to display's internal speakers. es Co to step 6. lo Set output to internal speakers. Retest. lf needed, repIace Iegic beard. L11 0isconnect USb uplink cable 4. from logic board and system. lnspect cable connectors and cable under magni6cation for pinched cables and damaged or bent pins. es RepIace aII-in-ene cabIe. L14 lo Co to step 5. 0isconnect USb uplink cable 5. from logic board. lnspect logic board USb connector under magni6cation for damaged or bent pins. es RepIace Iegic beard. Retest. M15 lo Co to step 6. launch System Preferences 6. and select Sound l1ects options. verify that sounds play normally from left and right speakers. es Speakers and ampli6er circuit are OK. lo Reseat left, right, and subwoofer speaker connections on logic board while inspecting cables for damage. Retest. lf not resolved, go to step 7. launch System Preferences 7. and select Sound output options. verify sound quality normal when balance control set to 'left only' and 'right only' speakers. es Speakers and ampli6er circuit are OK. lo based on results of test, repIace Ieft er rigbt speaker or repIace subweefer. Retest. lf not resolved, go to step 8. L11 launch System Preferences 8. and select Sound output options. verify sound quality normal when balance control set to 'left only' and 'right only' speakers. es Speakers and ampli6er circuit are OK. lo RepIace Iegic beard. L11 ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 35 2010-02-08 Deep Dive: Audie Issues, Micrepbene Cbeck ResuIt Actien Cede verify display's USb and Vini 1. 0isplayPort connectors are plugged into known-good supported system. es Co to step 2. lo Connect display's USb and Vini 0isplayPort connectors to system. Co to step 2. 0etermine if user-reported 2. issue is with display's internal speakers. es Co to Audie Issues: CeneraI symptem cede ew. lo Co to step 3. launch System Preferences and 3. select Sound input options. verify that display's internal microphone is selected. es Co to step 4. lo Select display's internal microphone. Retest. launch System Preferences and 4. select Sound input options. verify that 'lnput volume' is set above minimum. es Co to step 5. lo Set 'lnput volume' slider to the middle position. Retest. launch System Preferences and 5. select Sound input options. verify that 'lnput level' indicator moves when speaking into the microphone. es Vicrophone working. Co to step 8. lo Co to step 6. launch System Pro6ler and 6. con6rm that display's USb hub is visible. es USb hub circuit OK. Co to step 7. lo Co to US8 Issues symptem cede ew. 0isconnect USb uplink cable 7. from logic board and all-in-one cable's USb connector from system. lnspect connectors and cable under magni6cation for pinched cables and damaged/ bent pins. es RepIace aII-in-ene cabIe. L14 lo RepIace Iegic beard. Retest. M15 Record sound sample using 8. Carageband or iVovie l0. verify sound quality is normal during playback. es Vicrophone OK. lo RepIace rear beusing. M09 ll0 Cinema 0isplay (24-inch) Symptom Charts lnput/Output lssues 36 2010-02-08 Uncategerized Symptems Deep Dive Cbeck ResuIt Actien Cede verify whether existing 1. symptom code applies to the issue reported by the user. es 1ump to appropriate symptom code ow. lo 0ocument reported failure and send feedback to smfeedback6appIe.cem stating that a suitable symptom code wasn't found. N99 ll0 Cinema 0isplay (24-inch) Symptom Charts Vechanical lssues 37 2010-02-08 MecbanicaI Issues Neise, Hum er Vibratien Unlikely cause. lC0 panel, logic board, all-in-one cable, camera uick Cbeck Symptems uick Cbeck Neise, Hum er Vibratien buzzing noise Rattling noise licking noise Squeaking verify display's USb and Vini 0isplayPort 1. connectors are plugged into known-good supported system. lilt display to hinge limits to determine if 2. mechanical noise is generated by the hinge mechanism. Repair/replace mechanism if needed. Play sound sample at loud and soft volume levels 3. to determine if noise is caused by the left/right/ subwoofer speakers or the ampli6er circuit. Co to Audie Issues symptem cede ew for additional information. verify that the air intake/outow vents are not 4. obstructed. Deep Dive Cbeck ResuIt Actien Cede Unplug display and disconnect 1. left, right, and subwoofer speaker cables from logic board. Power display Ol and verify if noise disappears. es Audio issue with speakers or ampli6er. Co to Audie Issues symptem cede ew. lo Co to step 2. verify ambient temp sensor 2. cables (for both blower and lC0) are securely connected to logic board, and properly positioned on each part. es Co to step 4 lo Reconnect and/or ad|ust ambient temp sensor cables and retest. 0etermine if noise issue 3. sounds like blower is running abnormally fast. es RepIace bIewer ambient temp senser cabIe. P04 lo Co to step 4. ll0 Cinema 0isplay (24-inch) Symptom Charts Vechanical lssues 38 2010-02-08 Remove blower and inspect 4. blades for damage or obstructions. es RepIace bIewer. P04 lo Co to step 5. Remove blower and rotate 5. blades. verify that fan blades spin smoothly without interference from blower housing. es Co to step 6 lo RepIace bIewer. Retest. P04 Reinstall blower while carefully 6. ensuring that there are no cables routed under or near blower assembly that might cause interference with the fan blades. After reassembling verify that noise is resolved. es loise issue resolved. lo RepIace bIewer. Retest. P04 ll0 Cinema 0isplay (24-inch) Symptom Charts Vechanical lssues 39 2010-02-08 Ian IaiIures / 7bermaI Issues uick Cbeck Symptems uick Cbeck Ian IaiIures / 7bermaI Issues washed out image lo, slow, fast fan spin lxcessive heat exhaust lventual shutdown of display Remove air vent obstructions. 1. verify display is functional. 2. lnsure the display on a stable work surface that 3. allows for adequate air circulation under and around the unit. Deep Dive Cbeck ResuIt Actien Cede verify ambient temp sensor 1. cables (for both blower and lC0) are securely connected to logic board, and properly positioned on each part. es Co to step 2. lo Reconnect and/or ad|ust ambient tempsensor cables and retest. verify thermal wall section 2. attached to blower is securely seated in the rear housing. es Co to step 3. lo Secure tbermaI waII and retest. 0etermine if fan is running 3. abnormally fast, slow, or stopped. es Co to step 4. lo Co to step 5. Remove blower and rotate 4. blades. verify that fan blades spin smoothly without interference from blower housing. es Co to step 5. lo RepIace bIewer. M18 verify blower cable is securely 5. connected to logic board. es Co to step 6. lo Secure blower cable and retest. 0etermine if there is a module 6. that is excessively over temperature es Replace a1ected module and retest. lo Return unit to user. ll0 Cinema 0isplay (24-inch) Symptom Charts Vechanical lssues 40 2010-02-08 MecbanicaI PbysicaI Damages uick Cbeck Symptems uick Cbeck MecbanicaI PbysicaI Damages broken glass bent stand broken hinge Stripped screw/head/boss 0ent or scratch to chassis 0amaged cable/connector 0etermine damage caused by user/technician 1. environment, accidental damage, or abuse. lnform user/technician the damage is not 2. covered by Apple warranties. Refer to bttp://www.appIe.cem/IegaI/warranty Deep Dive Cbeck ResuIt Actien Cede 0etermine whether fault has 1. already been isolated to a single damaged part. es Co to step 2 lo 1ump to appropriate symptom code ow most closely related to the user's reported symptom(s). 0etermine whether damage 2. was caused by abuse. es Replace a1ected part. Abuse is not covered by warranty. M24 lo Replace a1ected part. M24 Uncategerized Symptems Deep Dive Cbeck ResuIt Actien Cede verify whether existing 1. symptom code applies to the issue reported by the user. es 1ump to appropriate symptom code ow. lo 0ocument reported failure and send feedback to smfeedback6appIe.cem stating that a suitable symptom code wasn't found. X99 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide 7ake Apart LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) lake Apart Ceneral lnformation 42 2010-02-08 CeneraI Infermatien Dpening tbe Unit lhe ll0 Cinema 0isplay (24-inch) has a glass panel that attaches to the front, which must be removed prior to replacing any module on the unit. Impertant: lhe glass panel should only be removed by Apple-authorized technicians. lollow all cleaning and handling instructions to prevent damaging glass panel or lC0 panel. lollow lS0 precautions when glass panel is removed. lor more information about lS0, refer to. k8ase #H73451: Iectrestatic Discbarge Precautiens and Mytbs AppIeCare Service 7raining: SD Precautiens Required 7eeIs lhe following tools are required to service the ll0 Cinema 0isplay (24-inch): lS0-safe workstation, including an lS0 mat and wrist or heel strap lS0 bags (for storing lS0-sensitive parts while removed from unit) Vagnetic lorx l10 screwdriver black stick (nylon probe, Apple part #922-5065) or other non-conductive nylon or plastic at-blade tool lVl tape (Apple part #922-8691) 0igital volt meter (for troubleshooting) lor more information about tools, refer to. k8ase #H73452: Hand 7eeIs fer Desktep and PertabIe Repairs Required SpeciaI 7eeIs fer CIass PaneI Special tools are required to remove, handle and clean glass panel. 922-8252 - Suction cups, Pkg of 2 922-8253 - Cloves, lint-free, anti-static, Pkg of 2 922-8258 - lS0 bags, 24'x20', Pkg of 5. lo prevent the buildup of static charges which may attract dust particles, store the lC0 panel in an lS0 bag when it is removed from the unit. 922-8259 - Vicrofoam bag to store the glass panel, Pkg of 5 922-8261 - Sticky silicone roller (6-inch) to clean the glass panel 922-8262 - Sticky sheet pads to clean the silicone roller 922-8263 - Polishing cloths, anti-static, optical-grade micro-terry, Pkg of 5 iKlear Apple Polish or brillianize anti-static spray cleaning solution. lf you are unable to source iKlear or brillianize, lPA (isopropyl alcohol) can be used to clean the glass. ll0 Cinema 0isplay (24-inch) lake Apart Ceneral lnformation 43 2010-02-08 CIeaning 7eeIs Starter kit lhe following tools are o1ered in the cleaning starter kit (076-1277). Suction cups, 1 pair Cloves, lint-free, anti-static, 2 pairs Sticky silicone roller (6-inch) to clean the glass panel Sticky sheets to clean the silicone roller, 2 pads Polishing cloths, clean, anti-static, optical-grade micro-6ber "terry' style, 5 cloths Vicrofoam bag to store the glass panel, 5 bags lS0 bag for lC0 panel storage, 5 bags CIeaning 7eeI Reseurces Nete: Apple Retail technicians should refer to standard internal resources for tool ordering. VCV Portal bttp://www.mcmb2b.cem/appIeasp lllSPll. laplop Pro or vidiVax are very e1ective in removing 6ngerprints on lC0 and inside surface of glass. bttp://www.Ienspen.cem/ iKlear Apple Polish bttp://www.kIearscreen.cem/ikIear.aspxI brillianize bttp://www.briIIianize.cem/ CIeaning & HandIing tbe CIass PaneI lollow cleaning procedures in this manual to ensure glass panel is free of dust and other particles before returning unit to customer. lhe glass panel is not tempered and will break into sharp pieces of mishandled. A scratched or broken glass panel is not covered under warranty. Removing glass panel requires special tools such as lint-free gloves, rubber suction cups, microfoam storage bags, and iKlear cleaning solution. lo prevent contamination, wear lint-free gloves and handle glass only by edges. De's and Den'ts DO landle glass panel using lint-free gloves. Use only a sticky silicone roller to clean the inside surface of glass and lC0 panel. Use iKlear Oll on the outside surface of glass panel. Place glass panel into a clean protective microfoam bag when removed from unit. Store glass panel in a safe area where it will not be broken or damaged. Store lC0 panel in an anti-static bag to prevent buildup of static charges which may attract dust particles to display's surface. Store silicone roller and sticky paper within a temperature range of 39-104 l (5-40 C). ll0 Cinema 0isplay (24-inch) lake Apart Ceneral lnformation 44 2010-02-08 lf silicone roller is no longer tacky, wash it in warm soapy water or wipe with isopropyl alcohol. lf tackiness does not return, replace silicone roller. 0Ol'l louch inside of glass with bare hands or dirty gloves. lingerprints are di1cult to remove. Place glass panel onto a work surface where it may collect dust and other contaminants unless it has 6rst been placed into a protective microfoam bag. HandIing a 8reken CIass PaneI lhe glass panel is not tempered and will break into sharp pieces if mishandled. lf the glass is broken it must be carefully removed from the unit to prevent irreparable damage to the front surface of the lC0. lf the front surface of the lC0 is scratched by broken glass, the lC0 may need to be replaced. Hew te Remeve a 8reken CIass PaneI A shattered panel can be removed using safety glasses, packing tape, and leather gloves. Put on the safety glasses and leather gloves. 1. lay the unit on a smooth, clean work surface. 2. Apply packing tape diagonally, across the broken glass panel, forming an "\.' lhen, apply 3. tape horizontally, thoroughly covering the broken pieces. Vost of the glass will still be attached to the steel ring that runs around the perimeter of the glass panel. wearing leather gloves, pry the shattered panel o1 the housing. 4. Place the broken glass inside a large box, label the box, and dispose of it properly. 5. Clean the work surface of tiny glass particles. Stand the iVac up and use a lint free cloth to 6. carefully brush any of the particles o1 of the iVac onto the table. when the repair is 6nished the cloth should be disposed of immediately. Use a broom and dustpan to sweep up as much of the broken glass as possible. Class 7. fragments may have traveled several feet from the location of the glass panel, so be sure to thoroughly clean the entire area. Use a vacuum to remove the smaller fragments not picked up by the broom. Nete: A broken glass panel usually leaves one or more scratches on the lC0 display. lhe lC0 doesn't have to be replaced, but be sure to let the customer know that the scratches are there and were caused by the broken glass panel. ll0 Cinema 0isplay (24-inch) lake Apart Ceneral lnformation 45 2010-02-08 Safety WARNINC: HICH VDL7AC: 7be LD Cinema DispIay (24-incb) centains an AC/DC pewer suppIy and Iegic beard tbat pese a sbeck bazard. when the unit is under power, be aware that the power supply and logic board contain high voltages that pose a potential hazard to your personal safety. lever work on or near the power supply or logic board with the unit powered on, and as a further precaution, always make sure the unit is unplugged when working on it with the glass panel and lC0 removed. A white, shock-hazard warning symbol is silk-screened in the middle of the power supply module. lhe AC/0C power supply board is a high-voltage source with the unit under power, and remains powered up whenever the system is plugged in, whether or not the system is turned on. Use extreme caution when troubleshooting the system with the glass panel and lC0 panel removed. 0isconnect power to the system before performing any repairs. 0isconnect lS0 wrist straps when working on a plugged-in unit. 0on't work alone. ln the event of an electrical shock, it is important to have another individual present who can provide assistance. Keep one hand in your pocket when working on any unit that is plugged in. lhis will help ensure that your body does not provide a path to ground in the event that you accidentally make contact with the line voltage. 0on't wear |ewelry, watches, or other metallic articles that could present a risk if they accidentally make contact with the power supply circuitry. ReassembIy Steps when no replacement steps are listed, replace parts in exact reverse order of Removal procedure. Nete Abeut Images in 7bis Cuide because a pre-production model was used for most images in this manual, you may notice small di1erences in appearance between the image pictured and the unit you are servicing. lowever, although appearance may di1er, steps and sequence are the same unless noted. Screw Sizes All screw sizes shown are approximate and represent the total length of the screw. ll0 Cinema 0isplay (24-inch) lake Apart Class Panel 46 2010-02-08 Iirst Steps Shut down unit. wait 10 minutes. Unplug all cables. Put on lS0 strap. Cautien: lhe glass panel is not tempered and will break into sharp pieces if mishandled. A scratched or broken glass panel is not covered by warranty. Impertant: lhis procedure requires special tools, which are o1ered individually or as part of a cleaning kit. 7eeIs lS0 wrist strap lint-free gloves suction cups sticky silicone roller sticky sheets to clean the silicone roller microfoam bag to store glass panel CIass PaneI ll0 Cinema 0isplay (24-inch) lake Apart Class Panel 47 2010-02-08 RemevaI Class panel is held in place by magnets in the rear housing. lay display on its 1 back and press clean suction cups in opposite corners on glass panel. AppIe strengIy recemmends wearing cIean, Iint-free gIeves wbenever bandIing tbe gIass paneI, te reduce cIeaning required en reassembIy. lift panel straight up 2 and o1. Remove suction cups 3 and slide glass into protective microfoam bag (922-8259). ll0 Cinema 0isplay (24-inch) lake Apart Class Panel 48 2010-02-08 RepIacement Remove protective 1 covering from silicone roller and sticky sheet. Clean silicone roller 2 by rolling it back and forth a few times on sticky sheet.
lf sticky sheet looks dirty, use a new one. lf roller is no longer tacky, wash it in warm soapy water. lf tackiness does not return, replace silicone roller. wearing clean gloves, 3 set display in upright position to minimize settling of dust. Roll silicone roller over 4 lC0 panel to remove any particles. ll0 Cinema 0isplay (24-inch) lake Apart Class Panel 49 2010-02-08 Remove glass panel 5 from microfoam bag. Clean llSl0l of glass 6 panel with the silicone roller to remove dust.
Nete: lf 6ngerprints or oils are on inside of glass, clean 6rst with isopropyl alcohol. lote alignment pins 7 on inside of glass panel.
Cautien: Pins can break o1 if glass panel is removed or installed at an improper angle. ll0 Cinema 0isplay (24-inch) lake Apart Class Panel 50 2010-02-08 wearing clean gloves, 8 place glass directly onto unit. Vagnets will catch it and hold it in place.
Vake sure the glass is ush with the rear housing after it is reinstalled. Clean the outside of 9 the glass panel with a clean micro6ber cloth. lf necessary, use a small amount of iKlear polish. wipe the glass until there is no longer any residue or haze. Once the glass has 10 been cleaned and polished, inspect the glass for any remaining dust, 6ngerprints, or a hazy residue. lf there are contaminants trapped between the lC0 panel and glass panel, repeat the cleaning procedure above before returning unit to user. ll0 Cinema 0isplay (24-inch) lake Apart lC0 Panel 51 2010-02-08 Iirst Steps Remove. Class Panel 7eeIs lS0 wrist strap lint-free gloves lorx l10 screwdriver lS0 bag to store lC0 panel (922-8258) LCD PaneI ll0 Cinema 0isplay (24-inch) lake Apart lC0 Panel 52 2010-02-08 RemevaI Remove 6 screws. 1 l10, 922-8685 Raise bottom edge of 2 lC0 a few inches using mylar tabs.
Careful! lhere are 4 cables to disconnect in next step. ll0 Cinema 0isplay (24-inch) lake Apart lC0 Panel 53 2010-02-08 0isconnect 4 cables 3 (as shown left to right). 1. Ambient 7emp Senser 2. AID Videe 3. LCD Iunctien Interface 4. LD Driver (8ackIigbt) 922-8671 Cable, Ambient lemp Sensor, lC0 Panel 922-8679 Cable, All-ln-One 922-8669 Cable, 0isplay, lunction permanently connected to lC0 panel thin black cable wide copper head black cable white ribbon cable remove tape peel back foam disconnect from lC0 panel can also be disconnected at logic board if replacing lC0 panel, transfer clip and foam to new part remove tape squeeze metal sides of connector to disconnect from lC0 panel pull connector straight out from lC0 panel can also be disconnected at logic board pinch connector and pull to disconnect from logic board ll0 Cinema 0isplay (24-inch) lake Apart lC0 Panel 54 2010-02-08 RepIacement Reassembly is an exact reversal of the steps. Nete: when reinstalling there are two protective bumpers to prevent damage to the camera. RepIacement Nete: lf installing a new lC0 panel, transfer the foam square and retaining clip for the ambient temp sensor cable (922-8671). ll0 Cinema 0isplay (24-inch) lake Apart logic board 55 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Warning: HICH VDL7AC: II UNI7 IS PLUCCD IN7D PDWR SDURC, use extreme cautien wben werking areund tbe Iegic beard. lhere is a high- voltage capacitor on the reverse side of board. 7eeIs lS0 wrist strap lorx l10 screwdriver Legic 8eard ll0 Cinema 0isplay (24-inch) lake Apart logic board 56 2010-02-08 RemevaI Remove 6 screws. 1 l10, 922-8685 loosen or remove 2 clear tape securing cables. ll0 Cinema 0isplay (24-inch) lake Apart logic board 57 2010-02-08 0isconnect 11 cable 3 connectors.
1. power 2. blower 3. camera (922-8670) 4. sensor/blower (922-8672) 5. sensor/lC0 (922-8671) 6. microphone 7. subwoofer 8. left speaker 9. right speaker 10. USb uplink from all-in-one cable 12. lC0 function interface (922-8669, if not previously removed with lC0 panel)
Ier yeur reference: #11 indicates location of ll0 driver (backlight) cable connection, which was disconnected during lC0 panel removal. ll0 Cinema 0isplay (24-inch) lake Apart logic board 58 2010-02-08 RepIacement Reassembly is an exact reversal of the steps. Nete: Connect 10 cables with reverse side of Vlb facing you, then ip board over and connect USb uplink cable (#10).
1. power 2. blower 3. camera 4. sensor/blower 5. sensor/lC0 6. microphone 7. subwoofer 8. left speaker (4-pin) 9. right speaker (3-pin) 12. lC0 function interface 7ip: lape down the USb uplink cable (#10) to ensure it doesn't get pinched. Shown for reference. 11. ll0 driver (backlight)
Impertant! lor proper USb port alignment, connect any two USb cables through the port openings as you replace the board and until the board is securely fastened. ll0 Cinema 0isplay (24-inch) lake Apart Power Supply 59 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Warning: HICH VDL7AC: Use extreme cautien wben werking areund tbe pewer suppIy, which contains a high-voltage capacitor that may remain charged for several minutes even when the computer is unplugged. lever touch the leads on the top side of the power supply, especially those near the warning sign. 7eeIs lS0 wrist strap lorx l10 screwdriver Pewer SuppIy ll0 Cinema 0isplay (24-inch) lake Apart Power Supply 60 2010-02-08 RemevaI Remove 4 screws. 1 l10, 922-8685 0isconnect 3 cables. 2 1 from logic board and 2 from below the power supply. Preserve adhesive 3 "buttery' strip for reuse. RepIacement Reassembly is an exact reversal of the steps. ll0 Cinema 0isplay (24-inch) lake Apart blower 61 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel 7eeIs lS0 wrist strap lorx l10 screwdriver 8Iewer ll0 Cinema 0isplay (24-inch) lake Apart blower 62 2010-02-08 RemevaI Remove 3 screws. 1 l10, 922-8684 0isconnect 2 cables 2 from logic board. Remove ambient 3 temp sensor cable (922-8672) from blower, preserving black tape for reuse. ll0 Cinema 0isplay (24-inch) lake Apart blower 63 2010-02-08 RepIacement Reassembly is an exact reversal of the steps above, with 3 notes. Nete 1: lhe ambient temp sensor cable (922- 8672) must extend exactly 1cm from the plastic retaining ring on the blower casing so that it will sit the proper distance from the rear housing when installed. lncorrect sensor placement can lead to false temperature readings and unusual fan behavior. Nete 2: lnsure the pressure wall section attached to the blower 6ts securely into foam on rear housing for a snug 6t. Air leaks in the pressure wall can lead to temperature and/or noise issues with the unit. Nete 3: lf you have trouble reconnecting cables to the logic board, unscrew and ip over logic board for better access to connectors. ll0 Cinema 0isplay (24-inch) lake Apart Camera 64 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel 7eeIs lS0 wrist strap lorx l10 screwdriver Camera ll0 Cinema 0isplay (24-inch) lake Apart Camera 65 2010-02-08 RemevaI Remove 2 screws. 1 l10, 922-8680 2 lift the camera and bracket from the rear housing. lift clear tape and 3 remove the camera cable (922-8670) connector from the camera assembly. RepIacement Reassembly is an exact reversal of the steps. Nete: lf you have trouble reconnecting cables to the logic board, unscrew and ip over logic board for better access to connectors. ll0 Cinema 0isplay (24-inch) lake Apart Subwoofer 66 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel 7eeIs lS0 wrist strap lorx l10 screwdriver Subweefer ll0 Cinema 0isplay (24-inch) lake Apart Subwoofer 67 2010-02-08 RemevaI Remove 4 screws. 1 l10, 922-8681 Peel up tape and 2 disconnect 2-pin subwoofer cable from logic board
RepIacement Reassembly is an exact reversal of the steps. Nete: lf you have trouble reconnecting cables to the logic board, unscrew and ip over logic board for better access to connectors. ll0 Cinema 0isplay (24-inch) lake Apart AC lnlet 68 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Subwoofer Nete: AC lnlet is not available as a separate part, but only as part of the Rear lousing. 7eeIs lS0 wrist strap lorx l10 screwdriver AC InIet ll0 Cinema 0isplay (24-inch) lake Apart AC lnlet 69 2010-02-08 RemevaI Remove 4 screws. 1 l10, 922-8685 (3) l10, 922-8683 (1) on grounding wire loosen or remove tape 2 on cables and pressure wall. 0isconnect cable from 3 power supply. RepIacement Reassembly is an exact reversal of the steps. ll0 Cinema 0isplay (24-inch) lake Apart All-in-One Cable 70 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Subwoofer AC lnlet 7eeIs lS0 wrist strap lorx l10 screwdriver AII-in-Dne CabIe ll0 Cinema 0isplay (24-inch) lake Apart All-in-One Cable 71 2010-02-08 RemevaI Remove 2 screws. 1 l10, 922-8685 and metal strain relief support (922-8689) loosen or remove tape 2 on cables. Aluminum tape can be fragile. 0isconnect black cable 3 from the power supply. 0isconnect USb 4 uplink cable from the logic board. Pry up ferrite beads 5 with a black stick.
Push the all-in-one 6 cable through the opening in the rear housing, feeding the three cable ends through the hole one at a time. RepIacement Reassembly is an exact reversal of the steps. ll0 Cinema 0isplay (24-inch) lake Apart Speakers 72 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Nete: left Speaker and Right Speaker are available as separate parts, but are also included as part of a replacement Rear lousing. 7eeIs lS0 wrist strap black stick (922-5065) Speakers ll0 Cinema 0isplay (24-inch) lake Apart Speakers 73 2010-02-08 RemevaI Using a black stick, pry 1 the speaker away from the rear housing.
Cautien: Adhesive is very strong and may require superhuman force to remove. 0isconnect cable from 2 logic board. RepIacement Align speaker with 1 magnet and press to secure adhesive. Connect cable to logic 2 board.
Nete: left speaker has a 4-pin connector and right speaker has a 3-pin connector.
Nete: lf you have trouble reconnecting cables, unscrew and ip over logic board for better access. Secure cable with tape. 3 ll0 Cinema 0isplay (24-inch) lake Apart Stand 74 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Nete: lf Stand is the only part to be replaced, use vlSA Vount procedure rather than removing Class Panel and lC0 Panel. 7eeIs lS0 wrist strap lorx l10 screwdriver Stand ll0 Cinema 0isplay (24-inch) lake Apart Stand 75 2010-02-08 RemevaI Remove 8 screws 1 along back row of mechanism. l10, 922-8749 lilt rear housing 2 forward to release stand. ll0 Cinema 0isplay (24-inch) lake Apart Stand 76 2010-02-08 RepIacement Reassembly is an exact reversal of the steps. Nete: Slide rear housing over stand, aligning pin on mechanism with center hole on stand. RepIacement Nete: lf replacing stand, transfer serial number to new part. ll0 Cinema 0isplay (24-inch) lake Apart Vechanism 77 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel Subwoofer Stand 7eeIs lS0 wrist strap lorx l10 screwdriver Mecbanism ll0 Cinema 0isplay (24-inch) lake Apart Vechanism 78 2010-02-08 RemevaI Remove 4 screws. 1 l10, 922-8682 Peel lVl mesh tape o1 2 the rear housing.
RepIacement Reassembly is an exact reversal of the steps. Nete: lnstall mechanism onto the rear housing with the serial number showing at the top. RepIacement Nete: lf replacing mechanism, transfer serial number sticker to new part. ll0 Cinema 0isplay (24-inch) lake Apart Rear lousing 79 2010-02-08 Iirst Steps Remove. Class Panel lC0 Panel logic board Power Supply blower Camera Subwoofer AC lnlet (loosen screws to access AlO cable) All-ln-One Cable Stand Vechanism Rear Heusing with all the modules removed, you are left with the rear housing assembly. Nete: lhe rear housing replacement part includes the AC inlet, left 8 right speakers, microphone cable, mylar for the power supply 8 logic board, bumper blocks, and thermal gaskets. lhe left speaker (922-8674) and right speaker (922-8675) can be ordered as separate replacement parts, but the AC inlet and microphone cable are only available as part of the rear housing. 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide AdditienaI Precedures LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) Additional Procedures vlSA Vount 81 2010-02-08 Iirst Steps lo preliminary steps are required. 7eeIs lS0 wrist strap lorx l10 screwdriver Access card to lock/ unlock the stand (Apple part #922-7172) VSA Meunt ll0 Cinema 0isplay (24-inch) Additional Procedures vlSA Vount 82 2010-02-08 RemevaI Place unit face down 1 on a table so that base of stand extends over table edge. Press stand down 2 and insert access card into slot between top of stand and rear housing. lnsert access card as 3 far as it will go, and press stand down until you hear a click the audible cue that indicates stand is locked into place. Remove access card. 4 ll0 Cinema 0isplay (24-inch) Additional Procedures vlSA Vount 83 2010-02-08 Remove 8 screws. 5 l10, 922-8749 Remove stand from 6 mechanism. ReassembIy Nete: Align pin on mechanism to central hole in stand. ll0 Cinema 0isplay (24-inch) Additional Procedures Retrieving Vechanism 84 2010-02-08 Dverview without a stand or vlSA mount installed, the mechanism can retract inside the computer if an access card trips the latch that locks the mechanism. ln the rare event that retrieving the mechanism is necessary, follow this procedure. 7eeIs Access card (Apple part #922-7172) Retrieval tool (Apple part #922-7849) Scissors to cut access card in half Retrieving Mecbanism ll0 Cinema 0isplay (24-inch) Additional Procedures Retrieving Vechanism 85 2010-02-08 RemevaI Place unit face down 1 on a clean, soft surface. Peer into stand slot 2 to see recessed latch. latch is a shiny metal spring clip located above mechanism that is almost as wide as stand slot. Cut access card in half 3 vertically, into two equal halves. lnsert half of access 4 card into one end of stand slot and push latch away to get a sense of how latch moves. ll0 Cinema 0isplay (24-inch) Additional Procedures Retrieving Vechanism 86 2010-02-08 lotice shape of 5 retrieval tool. when inserting retrieval tool, make sure curved end of tool is down, as shown. lhe small hole on 6 end of retrieval tool will hook onto pin on recessed mechanism. lold access card so 7 latch is pushed as far as possible. Align retrieval 8 tool over pin on mechanism. lave an assistant hold 9 unit down 6rmly as you simultaneously push latch away and pull mechanism towards you. Nete: lhere is a lot of tension on mechanism and it will take a lot of force to pull it up. ll0 Cinema 0isplay (24-inch) Additional Procedures Retrieving Vechanism 87 2010-02-08 when you can pull up 10 mechanism and see it emerge through slot, maintain pull force on retrieval tool, but remove access card. Pull up mechanism 11 until it clicks or locks into place. Vechanism is now 12 ready to accept installation of stand or vlSA mount. 2010 Apple lnc. All rights reserved. AppIe 7ecbnician Cuide Views LD Cinema DispIay (24-incb) ll0 Cinema 0isplay (24-inch) views lxploded view 89 2010-02-08 xpIeded View Clicking on any part below will link you to the corresponding take-apart section. Panel, Glass, 24" 922-8678 Panel, LCD, with LED backlight, 24" 661-4822 Cable, Display,LCD Function Interface 922-8669 (Not Pictured) Cable, Ambient Temp Sensor, LCD Panel 922-8671 (Not Pictured) Cable, Ambient Temp Sensor, Blower 922-8672 (Not Pictured) Cable, All-In-One 922-8679 (Not Pictured) Cable Support, Strain Relief, Metal 922-8689 (Not Pictured) Tape, EMI, Pkg. of 5 922-8691 (Not Pictured) Cover, Mylar w/adhesive, Logic Board 922-8690 (Not Pictured) AC Inlet Offered only as part of Rear Cover Power Cord, US 922-8748 (Not Pictured) Cable, Camera 922-8670 (Not Pictured) Board, Logic 661-4823 Blower 922-8673 Board, Camera 922-8511 Subwoofer 922-8676 Mechanism 922-8688 Speakers Right 922-8675 Left 922-8674 * Speakers are also included as part of Rear Cover Stand 922-8687 Housing, Display, Rear Cover 922-8686 Power Supply, 212 W 661-4821 ll0 Cinema 0isplay (24-inch) views Cable Routing 0iagram 90 2010-02-08 CabIe Reuting Diagram ll0 Cinema 0isplay (24-inch) views Photo of lnterior 91 2010-02-08 Pbete ef Interier A view of the ll0 Cinema 0isplay (24-inch) with the glass panel and lC0 panel removed, showing all modules and cable routing. ll0 Cinema 0isplay (24-inch) views Screw Chart 92 2010-02-08 Screw Cbart All screws for the ll0 Cinema 0isplay (24-inch) are 7erx 10. 922-8680 Svc, Screw, 710, M3X4L shiny silver color Camera (2) 922-8681 Svc, Screw, 710, M3X5L shiny silver color Subwoofer (4) 922-8682 Svc, Screw, 710, M4X8L shiny silver color Vechanism (4) 922-8683 Svc, Screw, 710, M4X5L shiny silver color
AC lnlet ground (1) 922-8684 Svc, Screw, 710, M3X5L shiny silver color
blower (3) 922-8685 Svc, Screw, 710, M3X7L shiny silver color lC0 (6), logic board (6), power supply (4), AC lnlet (3), AlO cable (2) 922-8749 Svc, Screw, 710, M3X.5X7L dull aluminum color Stand (8)