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4. Troubleshooting
4-1 Troubleshooting
4-1-1 First Checklist for Troubleshooting
1. Power LED: Check that the LED works when the power cord is connected to a 160V~300V wall outlet. 2. LED Indicators: See table 4-1-2 Basic Troubleshooting: LED Diagnosis on the Front Panel. 3. In case of a power failure or abnormal screen, check the following items. 1 Check that the power cord is correctly connected to a 160V~300V wall outlet. 2 Check that the Master Switch has been pressed. 3 Ch eck that the transmitter is turned on. 4 Check that transmitter device selection is set to TV. 5 Check that the signal cable is properly connected. 6 Check that channel setting has been set.
Samsung Electronics
4-1
Troubleshooting
4-2
Samsung Electronics
Troubleshooting
3. Screen
Problem The screen is black and there is no sound. Only the screen is blank/it is dark or too bright. The screen is blue/the external channel is not displayed. The screen overlaps (double/triple). The screen is snowy or unclear. The picture quality gets worse when it is windy Dotted or semi-dotted lines are displayed on the screen. The screen is black and white. The colors of the screen are odd/strange. Unusual lines appear on the screen. Unusual lines appear on the screen when watching or recording to video. Solution Check if the power cord is properly connected. Turn on the power. Select an AV channel that corresponds to the external device. Adjust the screen brightness. Check if the connector is properly installed. Select an AV channel that corresponds to the external device. Check if the antenna is properly installed. Adjust the position, angle or direction of the antenna. Check if the antenna has been bent or moved by the wind. Check the antenna for its lifetime. (Normally 3 - 5 years, 1-2 years near the coast) Install the antenna as far away from the road as possible. Adjust the color density. Check if the connector is properly installed. Adjust the color tones. Keep the antenna away from the power cord or connectors if possible. Keep the video player as far away from the TV as possible.
4. Sound
Problem There is no sound. The sound is very low. There is a lot of noise. The selected language does not appear. Increase the volume. Press the Mute button. Increase the volume. Set the auto volume control to ON. Keep the antenna away from the power cord or connectors if possible. Press the Multiplex button to select the TV. Solution
Samsung Electronics
4-3
Troubleshooting
5. Channel
Problem There are no channels available. Solution Check if the antenna is properly installed. Press the Auto Channel button to store channels. Contact your local broadcasting service station. Adjust the position, angle or direction of the antenna. Activate the Reception Sensitivity Boost feature. Contact your local broadcasting service station. Use the number keys to select a specific channel and press Store/Clear to memorize it.
6. Others
Problem The TV makes a noise as if something is dropping inside. Solution This noise may occur when the plastic material inside the TV expands or contracts according to the seasonal temperature or humidity. This is like the noise from a furniture/cabinet/sink unit, and there is no need for concern.
4-4
Samsung Electronics
Troubleshooting
LED
:Light is On :Light is Blinking :Light is Off Power Description This happens when the Master Switch is not pressed or the power cord is disconnected. This happens when the power cord is connected. The LED blinks, while the unit is starting up or the unit is turning off.
Diagnosis of trouble by the checksum is neither reliable nor convenient. You can only use the checksume of the current direct-view TV to determine whether the software is corrupted or not. The Checksum value is determined according to the version of the software loaded on the set. Therefore, you can determine whether the software has been properly downloaded, if you know the correct checksum for that version of the software. You can check the checksum according in the following order. Factory Mode Checksum Enter Output Checksum (e.g. 0xab2b) Checksum Examples T-MA1PEAN-2007: CHECKSUM =339C
Samsung Electronics
4-5
Troubleshooting
Yes
Yes
Yes UOC3 IC Replace. Is the power cord or the master switch out of order? Yes
No
Yes Is the cable from the Main Board th the CRT Assy properly innected?
No
SOUND IC
TUNER
FBT
OUTPUT TR Q401
OUTPUT/INPUT JACK
4-6
Samsung Electronics
Troubleshooting
Yes
Yes
Yes
Change D801S
Change IC801S
Complete
Samsung Electronics
4-7
Troubleshooting
2. No Sound
Check FD801A No
Yes
Check D809A No
Yes
Yes
Change IC602
Change FD801A
Change D809A
Complete
4-8
Samsung Electronics
Troubleshooting
3. No Picture
Yes
Yes
Check D407 No
Yes
Yes
Change D407
Complete
MAIN TRANS
D811
FBT
D407
Q401
Samsung Electronics
4-9
Troubleshooting
5V
33V
IF
4-10
Samsung Electronics
Troubleshooting
2. External Input Diagnosis Component inputs and one monitor output (Video, Audio) are supported. The signal is input to UOC3 IC through the ports, and the signal selected in UOC3 IC is output. If the signal input and output are not detected, check the following. - Supplied Power: UOC3 IC(5V, 3.3V, 8V) - Input Problem Check: Check the connecting jacks. - Output Problem Check: Check the UOC3 IC
VIN
Samsung Electronics
4-11
Troubleshooting
4-12
Samsung Electronics
Troubleshooting
4. TDA7297SA Diagnosis - Supplied Power: 14V - Input Problem Check: L/R - Output Problem Check: L+, L-, R+, R
Samsung Electronics
4-13
Troubleshooting
4-2 Adjustment
4-2-1 Service Instruction
1. General Adjustment : In general, a color TV can provide ideal visual quality by adjusting the basic settings such as the vertical size, horizontal size, focus, etc. Display a black and white picture on the screen to check if the picture is clearly displayed. If there are some spotted points on the screen when displaying a black and white picture, degauss the screen using the degauss coil. If the spotted points remain, re-adjust the purity and the convergence. This completes the basic performance examination.
4-14
Samsung Electronics
Troubleshooting
2. The initial screen of Service Mode. Option1 XX XX XX XX XX Option2 Deflection WSS Deflection Video Adjust1 Video Adjust2 Video Adjust3 Video Adjust4 Video Adjust5 YC Delay Others Bus Stop Off CHECKSUM 0000 G2 Adjust RESET 3. Functions of the Keys within Service Mode. MENU / / 4. W/B Setting No 1 Item White Balance Data x:286 3 y:290 3 Y:40 0.3 x:286 3 y:290 3 Y:2.0 0.3 Required Adjustment White Balance (Standard Data) Show all menus Move the cursor to select an item. Adjust the selected configuration value
Samsung Electronics
4-15
Troubleshooting
The underlined are items applied during the service adjustment. None of the others should be adjusted.
Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 28 48 32 32 (fix) 38 30 18 48 32 32 32 21 32 32 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 28 48 32 32 (fix) 38 30 18 48 32 32 32 21 32 32 CIS: fix/EU: Adjust R411:2001-001194, 82k
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
V Amp V Shift H EW H Shift V Linearity V S-Correction V Slope V Scroll V Zoom H Parabola Upper Corner Lower Corner H Trapezium Bow Angle
Adjust Adjust Adjust Adjust FIX/Adjust FIX FIX FIX FIX Adjust Adjust Adjust Adjust Adjust Adjust
4-16
Samsung Electronics
Troubleshooting
2. WSS Deflection Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 10 12 2 -12 -1 -4 -2 2 1 1 5 20 20 20 6 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 10 12 2 -12 -1 -4 -2 2 1 1 5 20 20 20 6
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
16:9 V Amp 16:9 V Shift 16:9 H Parabola 16:9 H Trapezium 14:9 V Amp 14:9 V Shift 14:9 H Parabola 14:9 H Trapezium VM Mode VM Gain VM Delay Preset Gain R Preset Gain G Preset Gain B Blue Screen HS Offset
Adjust Adjust Adjust Adjust Adjust Adjust Adjust Adjust FIX FIX FIX FIX FIX FIX FIX
Samsung Electronics
4-17
Troubleshooting
1 V Amp
10 Upper Corner
2 V Shift
11 Lower Corner
3 H EW
12 H Trapezium
4 H Shift
13 BOW
5 V Linearity
14 Angle
6 Upper Linearity
15 V Position
7 Lower Linearity
8 V SC
9 H Parabola
4-18
Samsung Electronics
Troubleshooting
3. Video Adjust 1 Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 32 32 32 32 10 10 42 0 3 10 15 11 2 25 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 32 32 32 32 10 10 42 0 3 10 15 11 2 25 IC501:TDA6107AJF IC501:TDA6107AJF
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
R Cutoff B Cutoff R Drive G Drive B Drive Sub Bright Sub Contrast G2 Adjust Bright AKB Option Cathode Drive Level TTX Bright TTX RGB Bright TTX Position Turbo Center Frequency Threshold Sound1 Carrier
Adjust Adjust Adjust FIX Adjust Adjust Adjust FIX FIX FIX FIX FIX FIX FIX FIX
Samsung Electronics
4-19
Troubleshooting
4. Video Adjust 2 Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 35 12 10 12 32 32 32 1 0 15 1 2 23 1 0 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 35 12 10 12 32 32 32 1 0 15 1 2 23 1 0 LNA/N-LNA
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Melody Volume PAL/SECAM Sub Color NTSC Sub Color NTSC Sub Tint YUV Sub Tint RF YUV Sub Tint AV YUV Sub Tint RGB Blue Stretch Soft Clipping Level Peak White Limit SECAM B-Y Offset Peaking CF0 & Delay Mode Sub Sharpness Video Dependent Coring RF Video Dependent Coring AV
FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX
4-20
Samsung Electronics
Troubleshooting
5. Video Adjust 3 Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 3 3 64 12 6 0 7 2 8 8 8 60 60 60 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 3 3 64 12 6 0 7 2 8 8 8 60 60 60
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14
PIP Contrast PIP Bright PIP Tint PIP Color PIP YC Delay PIP PAL V. Pos PIP NTSC V. pos PIP H. Pos PIP R Cutoff PIP G Cutoff PIP B Cutoff PIP R Drive PIP G Drive PIP B Drive
Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix Opt/Fix
PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only PIP Only
Samsung Electronics
4-21
Troubleshooting
6. Video Adjust 4 Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 32 0 59 3 (Xuguang)tuner AA40-10007A : 28 (Samsung) tuner AA40-00162A : 30 1 38 0 15 15 1 1 1 2 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 32 32 0 59 3 (Xuguang)tuner AA40-10007A : 28 (Samsung) tuner AA40-00162A : 30 1 38 0 15 15 1 1 1 2 Wide Only Wide Only PIP Only ALL MODEL ALL MODEL ALL MODEL EU Adjust
No
Item
Adjust
Remarks
1 2 3 4 5 6
IF Preset Value 1 IF Preset Value 2 IF PLL Osc Preset Value DCXO Caps/NICAM Center DCXO Scaling Control Gain RF AGC
7 8 9 10 11 12 13 14 15
IF AGC Speed IF Demodulator Fast Filter IF PLL Wide Blanking Front Wide Blanking Rear PIP AGC Mode RF FOA/FOB RF PA/NT Ident Sensitivit AV PA/NT Ident Sensitivit
4-22
Samsung Electronics
Troubleshooting
7. Video Adjust 5 Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 0 0 0 0 0 0 0 1 0 1 15 0 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 0 0 0 0 0 0 0 1 0 1 15 0
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 8. YC Delay
Bypass of Chroma Base Band Fixed Beam Current Fixed Beam Current1 Forced Colour On Sync Performance Trick Mode Beam Current Limiting Comb Filter RGB Comb Filter Chroma Trap Mode EHT Tracking Mode BlueScreen Contrast AV FOA/FOB
FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX
Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 12 12 12 12 12 12 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 12 12 12 12 12 12
No
Item
Adjust
Remarks
1 2 3 4 5 6
PAL Delay SECAM Delay NTSC Delay PAL AV Delay SECAM AV Delay NTSC AV Delay
Samsung Electronics
4-23
Troubleshooting
9. Others Initial value CIS SDI UX2 CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 0 1 2 1 31 1 0 0 0 0 0 1 1 0 CIS LPD CRT NON-PIP/LNA CS21Z45ZQL CS21Z47ZQL CS21Z50ZQL CS21Z55ZQL CS21Z57ZQL CS21Z58ZQL 0 1 2 1 31 1 0 0 0 0 0 1 1 0 DNIE JR
No
Item
Adjust
Remarks
1 2 3 4 5 6 7 8 9 10 11 12 13 14
Service Blanking High Current Level Black Area Black Stretch OSD Brightness PWL Active Bypass Peaking Delay Ratio Pre & After Shoot Ratio posi & Nega Peaks Dynamic Skin Gamma & White Stretch Comb Filter Diode Clamp DC Transfer Ratio NTSC Matrix
FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX FIX
4-24
Samsung Electronics
Troubleshooting
1. Display the Lion pattern. 2. Press Power Off Info Menu Mute Power On using the remote control and enter Factory Mode.
3. Enter Deflection Mode. 4. Adjust the V-AMP, V-SHIFT, H-EW and H-SHIFT items so that the width becomes 5 and the height becomes 4.
Samsung Electronics
4-25
1 V Amp
10 Upper Co
15 V Positio
11 Lower Co
16 CXA Left
12 H Trapez 10 Upper Co
17 CXA Righ
2. Adjust settings other than V-AMP, V-SHIFT, H-EW and H-SHIFT so that straight lines are displayed without curves. 3. Adjust BOW and the Angle settings so that the center line becomes a straight line.
13 BOW 2 V 13 BOW Shift
4. Adjust the H-Parabola and H-Trapezium settings so thatthe left and right lines become straight.
11 H Parabola 9 Lower Corner 5 V Linearity 3 H EW
13 BOW 11 Lower Co
14 Angle 12 H Trapezi
14 Angle 3 H 14 AngleEW
15 V Positio 13 BOW
5. Adjust the Upper Corner and the Low Corner settings so 15 4 Position H Shift thattheV Position lines become straight. 15 Vend of the
10 Upper Corner 10 Upper Corner
6. Adjust the V-Linearity and V-SC settings so that the intervals 13 BOW of the horizontal lines become uniform.
7 Lower Linearity 5 V Linearity
16 CXA 14 AngleLeft
16 CXA Left Blk 5 V Linearity 16 CXA Left Blk 11 Lower Corner 11 Lower Corner
H Parabola 7 Lower Linearity 7. When the adjustments are complete, display the Lion pattern and check9that the picture size has not been changed. If there is no change, finish the adjustments. 7 Lower Linearity 13 BOW 13 BOW 8 V SC 16 CXA Left Blk
17 CXA Righ
4-26
8 V SC 14 Angle 14 Angle
Samsung Electronics
Troubleshooting
Adjusting the Focus You must adjust the settings in the following order for the K16C chassis when replacing the CRT PCB, FBT, or CRT. 1. Display the Cross Hatch pattern. 2. Set the Screen Adjustment to OK. 3. Turn the Focus VR so that the horizontal and vertical lines are clearly displayed. 4. Check the Focus for the entire screen and adjust the Focus VR if necessary.
Focus VR
Adjusting the Screen Voltage Info Menu Mute 1. Select: Power Off 2. Initialize all settings to the values appropriate to the corresponding model. 3. Display the Toshiba pattern. Power On
4. First check IBRM in G2 Adjust of Factory and adjust Screen VR until the color of IBRM item turns green.
Samsung Electronics
4-27
Troubleshooting
Adjusting the White Balance 1. Select: Power Off Info Menu Mute Power On 2. Initialize all settings to the values appropriate to the corresponding model. 3. Display the Toshiba pattern and adjust the White Balance using CA100 with the coordinates of the corresponding model.
[CA100]
4. Enter Video Adjust1 of Service Mode. Adjust Low/Light. - Adjust Sub Bright to set Y. - Adjust B Cutoff to set y. - Adjust R Cutoff to set x. 5. Enter Video Adjust1 of Service Mode. Adjust High/Light. - Adjust Sub Contrast to set Y. - Adjust B Drive to set y. - Adjust R Drive to set x. 6. Check Low/Light and readjust it if its value has been changed. 7. If you have readjusted Low/Light, readjust High/Light until the two values are identical to the coordinates of the corresponding model. White Balance Standard Data No 1 Item White Balance Data x:286 3 y:290 3 Y:40 0.3 x:286 3 y:290 3 Y:2.0 0.3 Required Adjustment White Balance (Standard Data)
Check List for the Screen Voltage and White Balance Adjustment 1. The Screen Voltage and White Balance are connected to each other, and both of them have to be configured to the correct values. 2. Adjust the White Balance after the Screen Voltage was adjusted, and check if the Screen Voltage is normal after adjusting the White Balance. 3. If the White Balance is readjusted, check the Screen Voltage again. 4. When the adjustment is finished, check the following checklist. - f there is a spot on the screen when turning the TV set off/on, adjust the Screen Voltage again. - f there is a ghost line on the screen, adjust the Screen Voltage again.
4-28
Samsung Electronics
MEMO
Samsung Electronics
4-29