Marketing

Corporate Overview Indian Oil is India's flagship national oil company with business interests straddling the entire hydrocarbon value chain from refining, pipeline transportation and marketing of petroleum products to exploration & production of crude oil & gas, marketing of natural gas and petrochemicals. It is the leading Indian corporate in the Fortune 'Global 500' listing, ranked at the 83rd position in the year 2012. With over 34,000-strong workforce, Indian Oil has been helping to meet Indias energy demands for over half a century. With a corporate vision to be the Energy of India, Indian Oil closed the year 2010-11 with a sales turnover of Rs. 3,28,744 crore ($ 72,125 million) and profits of Rs. 7445 crore ($ 1,633 million). At Indian Oil, operations are strategically structured along business verticals - Refineries, Pipelines, Marketing, R&D Centre and Business Development E&P, Petrochemicals and Natural Gas. To achieve the next level of growth, Indian Oil is currently forging ahead on a well laid-out road map through vertical integration upstream into oil exploration & production (E&P) and downstream into petrochemicals and diversification into natural gas marketing and alternative energy, besides globalisation of its downstream operations. Having set up subsidiaries in Sri Lanka, Mauritius and the United Arab Emirates (UAE), Indian Oil is simultaneously scouting for new business opportunities in the energy markets of Asia and Africa. Reach and Network Indian Oil and its subsidiary (CPCL) account for over 48% petroleum products market share, 34.8% national refining capacity and 71% downstream sector pipelines capacity in India.

The IndianOil Group of companies owns and operates 10 of India's 20 refineries with a combined refining capacity of 65.7 million metric tonnes per annum (MMTPA, .i.e. 1.30 million barrels per day approx.). IndianOil's cross-country network of crude oil and product pipelines spans 10,899 km with a capacity of 75.26 MMTPA of crude oil and petroleum products and 10 MMSCMD of gas. This network is the largest in the country and meets the vital energy needs of the consumers in an efficient, economical and environment-friendly manner.

It has a portfolio of powerful and much-loved energy brands that includes Indane LPGas, SERVO lubricants, XtraPremium petrol, XtraMile diesel, PROPEL, petrochemicals, etc. Validating the trust of 56.8 million households, Indane has earned the coveted status of 'Superbrand' in the year 2009 and now has a customer base of 61.8 million.

IndianOil has a keen customer focus and a formidable network of customer touch-points dotting the landscape across urban and rural India. It has 20,421 petrol and diesel stations, including 3517 Kisan Seva Kendras (KSKs) in the rural markets. With a countrywide network of 36,900 sales points, backed for supplies by 140 bulk storage terminals and depots, 3,960 SKO/LDO dealers (60% of the industry), 96 aviation fuel stations and 89 LPGas bottling plants, IndianOil services every nook and corner of the country. Indane is present in almost 2764 markets through a network of 5456 distributors (51.8% of the industry). About 7780 bulk consumer pumps are also in operation for the convenience of large consumers, ensuring products and inventory at their doorstep. IndianOil's ISO-9002 certified Aviation Service commands an enviable 63% market share in aviation fuel business, successfully servicing the demands of domestic and international flag

carriers, private airlines and the Indian Defence Services. The Corporation also enjoys a 65% share of the bulk consumer, industrial, agricultural and marine sectors. With a steady aim of maintaining its position as a market leader and providing the best quality products and services, IndianOil is currently investing Rs. 47,000 crore in a host of projects for augmentation of refining and pipelines capacities, expansion of marketing infrastructure and product quality upgradation. Innovation is key

IndianOil has a sprawling world-class R&D Centre that is perhaps Asia's finest. It conducts pioneering work in lubricants formulation, refinery processes, pipeline transportation and alternative fuels, and is also the nodal agency of the Indian hydrocarbon sector for ushering in Hydrogen fuel economy in the country. The Centre holds 212 active patents, with over 100 international patents. Some of the in-house technologies and catalysts developed by IndianOil include the DHDT technology, Light Naptha Isomerization technology, INDMAX technology (for maximizing LPGas yield), Oilivorous S bio-remediation technology(extended to marine applications too), Diesel Hydro DeSulphurisation(DHDS) catalyst, a special Indicat catalyst for Bharat Stage IV compliant Diesel, IndVi catalyst for improved distillate and FCC throughput, and adsorbent based deep sulphurisation process for gasoline and diesel streams. Redefining the horizon

In Petrochemicals, IndianOil offers a full slate of products including Linear Alkyl Benzene (LAB), Purified Terephthallic Acid (PTA) and an extensive range of polymers. IndianOil holds a significant market share of LAB in India and exports to 19 countries. It is the largest suppliers of Mono-Ethylene Glycol (MEG) in the domestic market. Execution of a state-of-the-art 120,000 tonnes per annum Styrene Butadiene Rubber (SBR) unit is underway at Panipat. The SBR unit is expected to further strengthen IndianOils presence in the speciality petrochemicals sector.

In Exploration & Production, IndianOil's domestic portfolio includes 11 oil and gas blocks and 2 CBM blocks in India including 2 blocks as part of a consortium under NELP-VIII (blocks GK-OSN-2009/1 and GK-OSN-2009/2). The overseas portfolio includes ten blocks spread across Libya, Iran, Gabon, Nigeria, Timor-Leste and Yemen. Exploration activities are at various stages of progress. In addition, as part of consortium, IndianOil has been awarded Project -1 in the Carabobo heavy oil region of Venezuela. To boost E&P activities, IndianOil has incorporated Ind-OIL Overseas Ltd. a special purpose vehicle for acquisition of overseas E&P assets in partnership with Oil India Ltd. Natural Gas marketing is another thrust area for IndianOil with special focus on City Gas Distribution (CGD) business. The Corporation has entered into franchise agreements with several CGD players to market Compressed Natural Gas through its retail outlets. During 2010-11, gas sales grew by an impressive 20.7% to 2.3 million tones from 1.91 million tones in the previous year. IndianOil is also setting up a 5 MMTPA LNG import, storage and regassification terminal at Ennore (outskirts of Chennai). This LNG terminal would be the first of its kind on the East Coast of India. IndianOil's joint venture with GAIL India Ltd. - Green Gas Ltd. is authorised to take up city gas distribution in Agra. A long term gas supply agreement has been signed with NTPC.

Furthermore, in consortium with GSPC, HPCL and BPCL, IndianOil has won gas pipeline bids for Mallavaram to Bhilwara and Vijaypur via Bhopal, Mehsana to Bhatinda and Bhatinda to Jammu and Srinagar. Venturing into alternative fuels

IndianOiI has forayed into alternative energy options such as wind, solar, bio-fuels and nuclear power. A 21 MW wind power project is operational in the Kutch district of Gujarat. The solar power initiative is being spearheaded on a pilot basis in Orissa, Karnataka and the Northeast and a pan-India phased roll-out is underway. Solar products such as solar lanterns and torches are being sold through the Retail Outlets in rural and urban areas. With a view to investing in the nuclear energy sector in the country, IndianOil has entered into an agreement with the Nuclear Power Corporation of India Ltd. IndianOil has the largest captive plantation over 1,000 hectares for bio-fuel production in India which is underway in the States of Chattisgarh and Madhya Pradesh, generating rural employment. To straddle the complete bio-fuel value chain, IndianOil has formed a joint venture with the Chhattisgarh Renewable Development Authority. IndianOil CREDA Biofuels Ltd. has been formed to carry out farming, cultivating, manufacturing, production and sale of biomass, bio-fuels and allied products and services in Chattisarh. In Uttar Pradesh, IndianOil is establishing a model value chain for the production of bio-diesel. A MoU for collaborating on commercial production of bio-diesel from algae has also been signed with PA LLC Indian Oil. The Energy of India

With facilities at multiple locations and ever-expanding market opportunities, IndianOil is poised to become an integrated energy company. As the flagship public sector enterprise of India, IndianOil has also successfully combined its corporate social responsibility agenda with its business offerings, meeting the energy needs of millions of people every day, across the country.

IndianOil provides a wide range of marketing services and consultancy in fuel handling, distribution, storage and fuel/lube technical services. With a formidable bank of technical and engineering talent, IndianOil is fully equipped to handle small to large-scale infrastructural projects in the petroleum downstream sector anywhere in the country. Our project teams have independently or jointly as a consortium, have set up depots, terminals, pipelines, aviation fuel stations, filling plants, LPG bottling plants, amongst others. IndianOil's fuel management system to bulk customers offer customized solutions that deliver least cost supplies keeping in mind usage patterns and inventory levels. A wide network of lubricant and fuel testing laboratories are available at major installations which is further backed by sector-wise expertise in the core sectors of power, steel, fertilizer, gas plants, textile mills, etc. Cutting edge systems and processes are designed around one simple belief-to provide valuable customers with an unbeatable edge in their business. IndianOil's supply and distribution network is strategically located across the country linked through a customized supply chain system backed by front offices located in conceivably every single town of consequence. The wide network of services offered by IndianOil, Marketing Division is illustrated in this section, which includes; commercial/reticulated LPG; total fuel management/ consumer pumps; IndianOil Aviation Service; LPG Business (non-fuel alliances); loyalty programs; retail business (non-fuel alliances) and SERVO technical services.

SERVO Technical Services

SERVO continues to be the dominant player in the Indian lubricant sector backed by cutting edge product development, high quality customization and extensive blending and distribution network. For customers, the SERVO range is a one-stop shop for providing complete lubrication solutions in the automotive, industrial, agricultural and marine sectors. In the retailing segment, besides IndianOil petrol stations, SERVO lubricants are marketed through exclusive SERVO shops, SERVOXpress Centers, auto spare parts and bazaar shops across the country. IndianOil's technical service Engineers are available on call to provide on site Tribology consultancy and value added services. Backed by incisive knowledge of equipment, processes and machinery, IndianOil team

can provide solutions to just about anything - automotive or industrial. You name it, SERVO will tame it. For complete SERVO lubrication solutions, IndianOil has ready answers for you. Don't miss out this opportunity. Get in touch with us!

Fuel Management/Consumer Pumps

IndianOil has the largest and most sophisticated integrated petroleum products supply chain in India. Whether it is an immediate need, a long-term supply contract or even setting up dedicated storage and handling facilities at your premises our network is at your service. IndianOil's marketing operations network of storage, distribution and supply hubs is backed by efficient sourcing, on-time logistics, custom-designed deliveries and round-the-clock after sales service and consultancy. Many customers like the Railways, State Transport Undertakings, Steel Plants, Thermal Power Plants, Textile Mills and Power Plants continue to benefit from long-term contracts signed with IndianOil for fuels & lubricants supplies and consultancy. Tapping the expertise that we have built over five decades of working with a cross-section of customers from a wide-range of industrial sectors, IndianOil's Bulk liquid fuel supply offerings covers the complete gamut of fuels-Diesel, Light Diesel Oil, Low Sulphur Heavy Stock, Special Products and more. For any inquiry on Black Oils please contact IndianOil.

Commercial LPG/Reticulated LPG Besides supplying domestic Indane LPG cylinders to households, IndianOil also markets commercial LPG cylinders in 19 Kg and 47.5 Kg capacity. The commercial LPG cylinders are available at market rates and customers can avail of the superior energy efficiency of LPG in their commercial establishments like canteens, hotels or even in industrial and fabrication works like cutting, welding, heating etc. Besides the regular Indane LPG cylinders that are delivered to doorsteps, IndianOil also offers reticulated LPG systems for large residential apartment complexes and establishments. Such systems are cost effective and the gas lines laid to individual homes draw from a bank of LPG cylinders stored safely in a dedicated place in the building.

Contact IndianOil for commercial LPG in packed and bulk form and for reticulated LPG systems in domestic, commercial and industrial units.

LPG (Non-Fuel Alliances)

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For the benefit of its LPG cooking gas customers, IndianOil is promoting fuel-efficient, safe & quality products through its Indane distributorships. For undertaking this non-fuel business activity, IndianOil has signed agreements with reputed companies and brands, allowing them to market their products through its countrywide network of Indane distributorships. Some of the hugely successful products being currently sold through the Indane distributorships are Suraksha LPG hoses, LPG stoves, flame-retardant Suraksha kitchen aprons, flame-type LP gas lighters, domestic LPG cylinder trolleys, kitchenware, etc.

If you wish to partner us in our non-fuel business ventures, email your proposal to LPG Incharge.
vvRetail (Non-Fuel Alliances)

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In an effort to tap alternate revenue streams, IndianOil is focused on enhancing its non-fuel revenues (NFR) through its 195 million sq feet of retail space. IndianOil has already mapped petrol stations to study the tyrefalls and assess their site potential with the help of consultants, Technopak Advisors Pvt Ltd. A well-structured roll out plan is already underway and petrol stations, primarily in the North have been identified for a pilot study. The NFR model developed will provide for sharing of revenue streams with the dealer network to enable unlocking of existing retail space value that both IndianOil and its dealers command. Several alliances have already been forged with

leading brands like Hindustan Unilever Ltd, Dabur, ICICI Bank, Ferns & Petals, MTR Foods, PVR Cinema, UAE Exchange, Reliance Capital and DHL. If you wish to partner us in our non-fuel business ventures email your proposal to IndianOil

IndianOil Aviation Service

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IndianOil Aviation Service is a leading aviation fuel solution provider in India and the most-preferred supplier of jet fuel to major international and domestic airlines. Between one sunrise and the next, IndianOil Aviation Service refuels over 1500 flights from the bustling metros to the remote airports linking the vast Indian landscape, from the icy heights of Leh (the highest airport in the world at 10,682 ft) to the distant islands of Andaman & Nicobar. Jet fuel is a colorless, combustible, straight-run petroleum distillate liquid. Its principal uses are as jet engine fuel. The most common jet fuel worldwide is a kerosene-based fuel classified as JET A1.The governing specifications in India are IS 1571: 2001 (7th Rev). IndianOil is India's first ISO-9002 certified oil company conforming to stringent global quality requirements of aviation fuel storage & handling. IndianOil Aviation also caters to the fuel requirements of the Indian Defence Services, besides refueling VVIP flights at all the airports and remote heli-pads/heli-bases across the Indian subcontinent.

IndianOil Aviation group regularly organises International Aviation conferences that act as a vital information facilitator with participation from leading international and all domestic airlines, allied industries, statutory aviation authorities and government agencies from over 35 countries. IndianOil is the only oil company in India to market the widest possible range of fuels used by the aviation industry in India- JP-5, Avgas 100LL, Methanol Water Mixture, Jet A-1 and aviation

lubricants, etc. Aviation Turbine Fuel (ATF) is dispensed from specially designed refuellers, which are driven up to parked airplanes and helicopters. Major airports have hydrant refueling systems that pump the fuel right up to the filling outlets on the tarmac through underground pipelines for faster refueling. Essentially, ATF is pumped into an aircraft by two methods: Overwing and Underwing. Overwing fuelling is used on smaller planes, helicopters, and piston-engine aircraft and is similar to automobile fuelling - one or more fuel ports are opened and fuel is pumped in with a conventional pump. Underwing fuelling, also called single-point is used on larger aircraft. To ensure that you receive the best service, every one of our 96 AFSs follows specific quality audits based on a Quality Control Index System benchmarked to global standards. In addition, 15 Quality Certification Laboratories provide complete specification tests round-the-clock. Ensuring that these standards are always upheld, there is a back up of a highly skilled, qualified and dedicated team of officers and refueling crew. IndianOil has a strategic partnership with Air BP, the world leader in aviation business. IndianOil regularly organizes seminars, symposiums and workshops to constantly interact with its partners, which apart from being a two-way channel of communication, helps us to stay abreast with advances in technology.

Loyalty Programs IndianOil's loyalty programmes are designed exclusively to benefit the large number of its customers who have been patronising the brand for over five decades. XTRAPOWER

The XTRAPOWER Fleet Card programme is a complete smart cardbased fleet management solution for fleet operators and corporates for cashless purchase of fuel & lubricants from designated retail outlets (petrol pumps) of IndianOil through flexible pre-paid and credit facilities. The fleet card also offers an exciting rewards programme and unique benefits like personal accident insurance cover and vehicle tracking facilities. In just under two years of its launch, it has emerged as the largest fleet card in the country with the widest retail outlet coverage. Any business entity owning or operating a vehicle fleet can become a member of the XTRAPOWER fleet card programme at a nominal annual charge. Each fleet owner is issued a Fleet Control Card and vehicle-specific Fleet Cards for every vehicle enrolled under the programme. For enhanced security, the fleet card transactions are authorised through a unique Personal Identification Number (PIN). Moreover, the card can help track each vehicle's movement across remote corners of the country, leading to an improvement in vehicle utilisation and route compliance. XTRAPOWER is also backed by IndianOil's vast infrastructure network and webbased support services. Easy Fuel gift card

The XTRAPOWER Easy Fuel gift card facilitates corporates in paperless gifting of fuels and lubricants to their employees, customers and other stakeholders, that too from select IndianOil retail outlets numbering over 6,000. As India's first smart card-based fuel voucher, it offers amazing convenience and security among the gifting options available today, and comes with the option of multiple recharging, or topping-up, and hence ideally suited for reimbursement, repeat incentivisation, etc. Corporate members can log into the dedicate website for allocating requisite funds and for topping up. All transaction details can be viewed on the website, thereby eliminating the need for maintaining separate MIS for reimbursements. A 24x7 dedicated toll-free helpline (1800 4255599) caters to customer queries.

Further details on the XTRAPOWER Fleet Card and Easy Fuel gift card are available on www.iocXTRApower.com.

XTRAREWARDS

IndianOil XTRAREWARDS is India's first online rewards programme that seeks to inculcate the habit of redeeming points. It is currently active in Mumbai, Delhi, Chennai, Ahmedabad, Bengaluru, Bhubaneshwar, Coimbatore, Mysore, Pune and Secunderabad, with plans to reach other cities soon. The loyalty programme rewards customers paying by cash, credit and debit cards. Each transaction is confirmed online through a charge slip and customers can earn points on fuel/lube purchases at participating IndianOil retail outlets. Additional points can also be earned outside the IndianOil network, covering prominent FMCG, Food, Automobile, Travel, Entertainment, Apparel and Hospitality sectors. Apart from redeeming the accumulated points instantly on fuel / SERVO lubricants at participating retail outlets, card-holders can also redeem the points to get exciting gift items from a catalogue. The redemption on gifts can be registered either from the participating retail outlets or from the comfortable confines of one's home through the 24x7 IVRS Help Line (1800 22 4111). The programme continuously provides the cardholder with privileges, benefits and offers from a large number of alliance partners, including restaurants, pizza companies, automobile service stations, jewellers, and online shopping companies.

IndianOil has one of the largest petroleum marketing and distribution networks in Asia, with over 35,000 marketing touch points. Its ubiquitous petrol/diesel stations are located across different terrains and regions of the Indian sub-continent. From the icy heights of the Himalayas to the sun-soaked shores of Kerala, from Kutch on India's western tip to Kohima in the verdant North East, IndianOil is truly 'in every heart, in every part'. IndianOil's vast marketing infrastructure of petrol/diesel stations, Indane (LPG) distributorships, SERVO lubricants & greases outlets and large volume consumer pumps are backed by bulk storage terminals and installations, inland depots, aviation fuel stations, LPG bottling plants and lube blending plants amongst others. The countrywide marketing operations are coordinated by 16 State Offices and over 100 decentralised administrative offices.

Several landmark surveys continue to rate IndianOil as the dominant energy brand in the country and an enduring symbol for high quality petroleum products and services. The heritage and iconic association that the brand invokes has been built over four decades of commitment to uninterrupted supply line of petroleum products to every part of the country, and unique products that cater not only to the functional requirements but also the aspirational needs of millions of customers. IndianOil has been adjudged India's No. 1 brand by UK-based Brand Finance, an independent consultancy that deals with valuation of brands. It was also listed as India's 'Most Trusted Brand' in the 'Gasoline' category in a Readers' Digest - AC Nielsen survey. In addition, IndianOil topped The Hindu Businessline's "India's Most Valuable Brands" list. However, the value of the IndianOil brand is not just limited to its commercial role as an energy provider but straddles the entire value chain of gamut of exploration & production, refining, transportation & marketing,

petrochemicals & natural gas and downstream marketing operations abroad. IndianOil is a national brand owned by over a billion Indians and that is a priceless value.

Pipelines Indian Oil Corporation owns and operates the largest network of crude oil and petroleum product pipelines in India. The total network of pipelines is 10,899 km with a capacity of 75.26 million metric tonnes per annum . The companys pipelines are well positioned to supply petroleum products from its refineries and Indias ports to high demand states in northwestern India. Marketing IndianOil and its subsidiaries account for 47% petroleum products market share. The company distributes its products directly to bulk customers and to retail customers via a network of retail outlets and dealers/distributors. The companys overall distribution network encompasses over 35,000 sales points incorporating its own franchise as well as independent outlets, consumer pumps, distributors etc. the substantial majority of which are governed by dealership agreements. Products are transported to the distribution points by pipeline, ship tanker, rail tankers and road tanker trucks.

IndianOils Pipelines Division provides services in the field of project management. The clientele includes the existing pipelines companies and companies venturing into pipelines business. Pipeline

In Indias infrastructure, the petroleum pipelines form a

crucial part enabling sustained availability of petroleum products in all parts of the country for economic growth. The pipelines transport petroleum products from refineries to demand areas and crude oil from import terminals as well as domestic sources to the inland refineries. India being a vast country, a wide network of pipelines becomes the paramount requirement of transporting petroleum products to interiors from refineries and crude oil to the land locked refineries. It is an established fact that pipelines are preferred as a cost effective, energy efficient, safe and environment friendly method of transportation for petroleum products and crude oil and are playing a leading role in meeting the demand for petroleum products in India. Economic growth and expansion of infrastructure in India offer opportunities to better utilize the existing pipeline network in addition to expand by constructing new pipelines.

IndianOil, the pioneer in cross-country petroleum product pipeline in the Indian sub-continent constructed and commissioned its first petroleum product pipeline, Guwahati-Siliguri Pipeline in the year 1964. Since then IndianOil has mastered the art and technology of pipeline engineering. Over the last four decades the pipeline network of IndianOil has grown to 10,899 km IndianOils sustained pursuit and implementation of proven safety and environmental management systems have brought rich results. All operating pipeline units have been accredited with ISO 9000 and ISO 14001 certificates. Various initiatives in the field of project management, operations and maintenance including training in countries like Oman, Ethiopia, Kuwait and Sudan have been undertaken. Today IndianOil is well placed to provide seamless services in the entire spectrum of petroleum pipelines covering techno-economic feasibility studies, design and detailed engineering, project execution, operations and maintenance, consultancy services in augmentation and modernization, etc. Supervisory Control and Data Acquisition (SCADA) and application software expertise are available from project implementation to commissioning including field services, maintenance and operational support. Tanker handling, petroleum product and crude oil accounting, quality control, ocean loss control, pigging procedure development and analysis of pigging data, selection, testing and evaluation of drag reducers, operations and maintenance of tank farm and pump stations are other areas of expertise available with IndianOils Pipelines Division.

Pipeline
The services provided in the area of Project Management are:

The services provided in the area of Project Management are: For cross-country new pipeline projects we offer services from Concept to Commissioning: Project management consultancy to ensure timely completion of pipeline projects within approved cost with international quality standards Techno-economic feasibility study of new crude oil and multi-product pipelines Detailed design, engineering of mainline, stations, offshore terminals, tank farm, cathodic protection, etc. Engineering, Procurement and Construction (EPC) services for implementation of Pipeline Projects Instrumentation, dedicated telecommunication system including optical fibre communication and Supervisory Control And data Acquisition system Vendor selection, procurement of materials and award of work contracts Construction supervision Construction supervision, testing and commissioning Build, Own, Operate and Transfer (BOOT) contracts for cross country pipeline and terminals Natural gas and Liquefied Petroleum Gas pipelines For existing pipelines, we offer services in project management in respect of capacity augmentation, revamping and de-bottlenecking

IndianOil's expert group of engineers located in different parts of the country deliver the services offered above. The customers can contact the Executive Director (Projects) for project-related services. Operation and Maintenance IndianOils Pipelines Division provides services for operations and maintenance. The clientele includes the existing pipelines companies and companies venturing into pipelines business.

The services provided for Operations and Management are:

Cross country crude and multi-product pipelines Mainline engines, pumps and motors Station facilities, crude oil and petroleum product tanks Automation and advanced control systems Single Point Mooring (SPM) Systems, submarine pipelines Development of maintenance procedures, formats, schedules, manuals Corrosion monitoring and control Technical audits for better performance of energy consumption, quality, safety and environment protection Onsite and offsite disaster management plans Selection, testing and evaluation of Chemical Drag Reducers and corrosion inhibitors

IndianOil's expert group of engineers located in different parts of the country deliver the services offered above. The customers can contact the Executive Director (Operations) for operation-related services. Training and Development Consultancy IndianOils Pipelines Division provides consultancy services in training and development. The clientele includes the existing pipelines companies and companies venturing into pipelines business. The consultancy services provided in Training and Development are:

Specially designed training programmes to cater to the specific business needs Operations and maintenance of mainline engines, pumps and pipelines Electrical and instrumentation systems

Single Point Mooring operations and maintenance Pipeline construction and commissioning Operations and maintenance of telecommunication and SCADA system

The services offered above are delivered by IndianOil's expert group of engineers across the country. For training of personnel by IndianOil's experts, the customers may contact Dy. General Manager (Training & Development). Cross Country Pipeline Management With its first pipeline laid in the early 60s, IndianOil is a pioneer in crude oil & product pipelines in India. The cross-country pipelines network has now extended to over 10767 km, with two Single Point Mooring (SPM) systems.

IndianOils Pipelines team has vast experience and expertise in techno-economic feasibility studies, design & detailed engineering, project execution, operation, maintenance and consultancy services for areas such as capacity augmentation, modernisation, etc. Proven project tools and techniques are used in project management to ensure high-levels of quality, productivity, time schedule and cost control. The sophisticated Supervisory Control and Data Acquisition (SCADA) and Applications Software is used in all stages of project implementation, right from inception to completion, including field services, maintenance and operations support. Tanker handling, crude oil/product accounting, quality control, ocean loss control, pigging procedure development & analysis of pigging data, selection/testing and evaluation of drag reducers, O&M of tank farm/pump stations, are the other areas of expertise for which the Pipelines team offers consultancy services.