World's leading supplier of location and navigation products and services

Business Communication
Training Assessment Report For World's leading supplier of location and navigation products and services

"It's all to do with the training: you can do a lot if you're properly trained." - Elizabeth II, Queen of Great Britain
Company Confidential

World's leading supplier of location and navigation products and services

Training Effectiveness Measurement

Five levels of Jack Phillip's (JP) Framework
L5 L4

Return on Investment

L1

Business Results L3 Job Application L2 Learning Reaction and Planned Action

Framework for reporting business results of learning in a structured manner

2
Company Confidential

World's leading supplier of location and navigation products and services

Training Assessment Steps

L1
JP Framework
Participants Client Senior Leadership & Projecting IT

A beginning

Reaction and Planned Action

Intervention Discussion and Customization of Training Course

Steps

Training Needs Assessment Process

Course Customization to achieve maximum benefits Projecting IT Client

Training Requirement Identification Client

Company overview

Training needs Assessment Projecting IT

Client

Outcome

Finalization of Training Calendar

Company Confidential

World's leading supplier of location and navigation products and services

Training Assessment Steps

L2
JP Framework
Participants Group Leaders, Team Leaders, Supervisors

Second Step

Learning
Intervention Business Communication Workshop Measurements

Number of employees covered 22

4
Company Confidential

World's leading supplier of location and navigation products and services

Training Assessment
L2
JP Framework Second Step

Learning
Identified Improvement Areas
Active Listening Take notes during meeting Interact with the speaker Clarify with the speaker in case of doubt Being Assertive Maintain Good Eye Contact Thank the team for their efforts Plan tasks with your superiors in case it is not possible to complete all the jobs Feedback Practice giving and receiving business card Collect examples before giving feedback Seek feedback from your superiors proactivel y Professional Awareness Use email as official communication medium Use signature as per company guidelines Willingness To learn Read English newspaper daily Learn one new word everyday Listen to English TV programs Note down Key points during Meetings

5
Company Confidential

World's leading supplier of location and navigation products and services

Training Assessment
L2
JP Framework Second Step
Training Feedback

Topic Coverage

Course Content

Summary

Clarity of objectives

Clarity of objectives

Course Content Average Score

4.5/5
6
Company Confidential

World's leading supplier of location and navigation products and services

Training Assessment
L2
JP Framework Second Step
Query Resolution

Knowledge

Training Feedback

Trainer Feedback

Summary
Presentation

Time Management

Examples Quality

Trainer Average Score 7

5/5
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

I would like to thank the trainers for training topics. Everyone enjoyed the training
Good, Excellent & Best Both trainersare very very helpful. It was clean, complete and concise

I am very happy with this course.. Would love to take training from you both again & again. I feel will learn many things from you

This course was very useful for me to improve my Business Communication

Participant feedback 8
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 1

Participant 2

9
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2 JP Framework Second Step Participant 3

Participant 4

10
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 5

Participant 6

11
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step

Participant 7

Need Review as assessment scores are on higher side

Participant 8

12
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 9

Participant 10

13
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 11

Participant 12

14
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 13

Participant 14

15
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 15

Participant 16

16
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2
JP Framework Second Step Participant 17

Participant 18

17
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2 JP Framework Second Step Participant 19

Participant 20

18
Company Confidential

World's leading supplier of location and navigation products and services

Individual Training Assessment

L2 JP Framework Second Step Participant 21

Participant 22

19
Company Confidential

World's leading supplier of location and navigation products and services

Training Effectiveness Measurement

L2 JP Framework Second Step
Written Communication Vocabulary Speaking Reading

Future Steps - Assessments

Essay writing

News paper Editorial reading and identify new words

Tenses exercises 8 exercises

Replacing words with new words

Email writing

Owners to track the progress

Team Lead1 & Team Lead 2

Company Confidential

20

World's leading supplier of location and navigation products and services

Training Effectiveness Measurement

L2

JP Framework

Second Step

Learning
Continual Improvement Assessments 2 months Daily Usage Of Business Language Senior Management to nominate owners for monitoring the progress

L3

JP Framework

Third Step

Job Application

21
Company Confidential

World's leading supplier of location and navigation products and services

22
Company Confidential