Escolar Documentos
Profissional Documentos
Cultura Documentos
BIODATA
NAMA : Pn Haslinda Hj Hashim Pendidikan: M.ed (Guidance&Counseling), UM, 2004 B.ed TESL (Teaching English As A Second Language) (hons), UM, 1994 Pelajar Phd di UPM (2010-2013) Pengalaman Kerja: Pensyarah Bahasa Inggeris Pengetua Kolej Kediaman UMP Pensyarah Kolej Kemahiran KL (InTim) Pensyarah Kolej Shahputra Guru Bahasa Inggeris MRSM Kuala Berang
Negotiations
What is Negotiation?
Smile
or
Gold
Importance of negotiations?
1.Preparation
2.Objectivity
4.Technique
No Deal
I Win
To be successful in negotiations you must: Define your goals Make preparation Be focused on interests Keep clean your reputation Speak on their language Communicate Be open-minded Be flexible Appearance and mannerism Don`t worry!
USE.Competition
When quick, decisive action is vital (in emergencies); on important issues. Where unpopular actions need implementing (in cost cutting, enforcing unpopular rules, discipline). On issues vital to the organizations welfare. When you know you are right. Against people who take advantage of noncompetitive behavior.
USE ..Collaboration
To find an integrative solution when both sets of concerns are too important to be compromised. When your objective is to learn. To merge insights from people with different perspectives. To gain commitment by incorporating concerns into a consensus. To work through feelings that have interfered with a relationship.
USE.Avoidance
When an issue is trivial, or more important issues are pressing. When you perceive no chance of satisfying your concerns. When potential disruption outweighs the benefits of resolution. To let people cool down and regain perspective. When gathering information supersedes immediate decision. When others can resolve the conflict effectively. When issues seem tangential or symptomatic of other issues.
USE.Accommodation
When you find you are wrong and to allow a better position to be heard. To learn, and to show your reasonableness. When issues are more important to others than to yourself and to satisfy others and maintain cooperation. To build social credits for later issues. To minimize loss when outmatched and losing. When harmony and stability are especially important. To allow employees to develop by learning from mistakes.
USECompromise
When goals are important but not worth the effort of potential disruption of more assertive approaches. When opponents with equal power are committed to mutually exclusive goals. To achieve temporary settlements to complex issues. To arrive at expedient solutions under time pressure. As a backup when collaboration or competition is unsuccessful.