MH0057 Unit1

Question: Providing proper working conditions in an organisation is related to _______________. Response: Personnel Industrial relations Welfare Feedback: Right choice - Welfare is related to providing proper working conditions. Commitment Question: Systematic calculation of the strengths, weaknesses and developmental needs of the current personnel of any organisation is known as ______________. Response: Human resource audit Feedback: Right choice - Human resource audit is a systematic calculation of the strengths, weaknesses and developmental needs of the current personnel of any organisation. Human resource management Human resource accounting Human resource research Question: Total quality management (TQM) can be achieved by change in _________________. Response: Manpower planning Organisational culture Feedback:

Right choice - Organisations can achieve TQM by a change in the organisational culture which leads the organisation towards success. Behavioural skills Human resource accounting Question: _____________ is a method to develop skills and attitudes of employees. Response: Recruitment Training Feedback: Right choice - Training inproves the working skills and attitudes of employees. Selection Welfare Question: Human resource includes the principles, attitudes, styles, and views of ______________ involved in the affairs of the organisation. Response: Employees Management Employers Individuals Feedback: Right choice - Individuals include all the people working in the organisation irrespective of their roles and responsibilities. Question: Maximum individual development and desired working relationship can be achieved by the process of _________________. Response:

Human resource management Manpower planning Human resource audit Human resource research Feedback: Not the right choice - Human resource research is used to estimate the efficiency of human resource planning, policies and practices. Question: Which of the following statements is true? Response: Quality in HRM is not related to the workforce of the organisation. The strategic role of HRM is related to the organisational use of employees to gain a competitive advantage against competitors. Feedback: Right choice - The strategic role of HRM is related to the organisational use of employees to gain a competitive advantage against competitors. The competing nature of employees leads to success of HRM. Deducting staff payment increases trust and commitment in the organisation. Question: The quality of workforce consists of _______________, ______________ and ________________of the organisation. Response: Selection, training, development policies Manpower planning, recruitment, selection Personnel, welfare, industrial relations Feedback: Not the right choice - Personnel, welfare and industrial relations are the scope of HRM. Selection, training, welfare

Question: Identify whether the following statements are true or false? Statement 1: Human resource research is the process of estimating the efficiency of human resource planning, policies and practices. Statement 2: Human resource acounting is used for human asset control in an organisation. Response: Statements 1 and 2 are false Statement 1 is true and statement 2 is false Statements 1 and 2 are true Feedback: Right choice - Human resource research is used to estimate the efficiency of human resource planning, policies and practices.Human resource accounting provides an effective basis of human asset control in an organisation. Statement 1 is false and 2 is true Question: HRM assists in attaining _______________ and _______________ between employees and employers, employees and employees. Response: Organisational development, welfare Strategic integration, organisational development Maximum individual development, commitment Feedback: Maximum individual development is attained in HRM but commitment is a dimension of HRM. Maximum individual development, desired working relationship

Question Results
Question: Match the following: Response: Match Time flexibility Correct Answer Part time workers User answer Part time workers Feedbac k

Contract flexibility Temporary employment Temporary employment Reward flexibility Increase the variable pay Increase the variable pay Functional flexibility Question: Identify true and false statements. Statement 1: HRM incorporates the sense of team spirit, team work, and inter-team co-operation. Statement 2: Organisational commitment implies inequality among the employees of the organisation. Response: Only statement 1 is true Feedback: Right choice - HRM incorporates the sense of team spirit, team work, and interteam co-operation. Statements 1 and 2 are true Only statement 2 is true Statements 1 and 2 are false Question: As an HR manager of a healthcare organisation, identify which of the following processes involve welfare of the organisation: A. Proper training, recruitment and onboarding B. Non flexible policies C. Employee grievances D. Healthy employee-employer relationship E. Commitment F. Job satisfaction Working of the organisation Working of the organisation

Response: A, B, D, E A, D, E, F Feedback: Right choice - A, D, E, F are related to the welfare of the organisation. B, D, E, F A, C, D, E

Unit2

Question: HRM gives shape to the ________________ department of the company. Response: Personnel Administration Finance Planning Feedback: Not the right choice - Planning is concerned with coordinating, motivating and controlling of the various activities within the healthcare organisation. Question: In any sector _______________ and proper training is required for the workforce to do their job well. Response: Commitment Motivation Feedback: Right choice - Motivation is a performance appraisal process which inspires the employees to work well.

Flexibility Industrial relations Question: People acquisition is a _________________ process. Response: Negative Proactive Feedback: Right choice - People acquisition is a proactive process as it anticipates and influences an organisation Reactive Deactive Question: Systematic analysis of HRM needs in order to ensure availability of sufficient number of skilled employees whenever required is known as HRM ________________. Response: Productivity Design Administration Planning Feedback: Right choice - HRM planning is defined to be a systematic analysis of HRM needs in order to ensure that sufficient number of skilled employees is available when required. Question: Under modern approach, training is considered as a ________________ tool. Response: Retention Feedback: Right choice - Training creates a smarter workforce and yield the best results.

Planning Audit Research Question: What is the process of searching and attracting an adequate number of qualified candidates? Response: Staffing Selection Feedback: Not the right choice - Selection is the process of hiring the best candidate. Management Research Question: Identify whether the following statements are true or false? Statement 1: The global financial and economic crisis has made healthcare organisations, even more aware of the importance of sound financial strategies and decisions. Statement 2: The HRM department does not require sufficient amount of resources to be allotted to them. Response: Statements 1 and 2 are false Statement 1 is false and statement 2 is true Statements 1 is true and statement 2 is false Feedback: Right choice - The global financial and economic crisis has made healthcare organisations, even more aware of the importance of sound financial strategies and decisions.The HRM department requires sufficient amount of resources to be allotted to them. Statements 1 and 2 are true Question: Planning enhances ________________ and creates a _______________ atmosphere to work in. Response:

Organisational development, negative Development, positive Individual development, committed Employee motivation, positive Feedback: Right choice - Planning helps to motivate the employees at work and creates a positive atmosphere at the workplace. Question: Time required for acquiring the _________________, ________________ and _________________ are also to be taken into account in manpower planning. Response: Material, capital, machinery Personnel, training and capital Feedback: Not the right choice - Manpower planning does not involve time for personnel and training. Material, capital and training Personnel, machinery and material Question: Which of the following statements is true? Response: The past decade has not seen any increasing interest in making a strategic perspective in the field of healthcare services. In the context of fast and dramatic reforms, HRM should be handled with utmost care because a failure to handle this aspect may lead to the failure of all the policies. Feedback: Right choice - Fast and dramatic reforms directly affects the HRM policies. HRM department does not play the lead role in organisational design. All business environment stand still forev

Question Results

Question: Match the following: Response: Match Growth Exploration Correct Answer User answer Feedbac k

From birth to 14 years From birth to 14 years 15 to 24 years 15 to 24 years 25 to 44 years 45 to 60 years After 60 years

Establishment 25 to 44 years Maintenance 45 to 60 years Decline stages After 60 years Question:

As an HR manager of a healthcare organisation, identify the changes occuring in the healthcare business. A. Mergers and acquisition B. Development C. Delayering and downsizing D. External economic factors Response: A, B, D Feedback: Not the right choice - Development is not related to changes in healthcare sector. A, C, D A, B, D B, C, D Question: Identify true and false statements. Statement 1: The planning programme not only facilitates the career planning of the employees, but also assists them to achieve the objectives of the organisation. Statement 2: Strategy is a word of military origin.

Response: Statements 1 and 2 are true Feedback: Right choice - HRM incorporates the sense of team spirit, team work, and interteam co-operation. Statements 1 and 2 are false Statement 1 is true and 2 is false Statement 1 is false and 2 is true

Unit3 Question: Government did not consider the interest of workers during ________ era. Response: Scientific management era Industrial revolution era Feedback: Government did not consider the interest of workers during Industrial revolution era. Human relations era Unionism in trade Question: In most healthcare organisations, HRM has established a system for ________. Response: Negotiation Feedback: Not the right choice - Negotiation in HRM brings in a cost effective aspect to each of their associations, thereby benefitting the organisation. Consultation

Employee retention Language interpretation Question: Personnel management aimed at developing the ________ and the management. Response: Operational strategies Workers Feedback: Right choice - Personnel management aimed at developing the workers and the management. Companies Employers function Question: The capacity of a country to provide healthcare services to its citizens largely depends on the ________ in that country. Response: Cultural issues Geographical area Healthcare personnel available Feedback: Right choice - The capacity of a country to provide healthcare services to its citizens largely depends on the healthcare personnel available in that country. Technology available Question: The HRM personnel must possess ________ judgement to devise an organisational roadmap with the management. Response: Planning skills Communication skills

Feedback: Not the right choice - It is vital to demonstrate good communication skills to carefully address the perspectives and issues of all stakeholders, address crises, but communication skills do not devise an organisational roadmap with the management. Negotiation expertise Sharp strategic Question: The ________ approach remained largely administrative in nature. Response: Personnel management Human resource management (HRM) Feedback: Not the right choice - HRM is a line management function and it is not largely administrative in nature. Human resource development (HRD) Organisational development (OD) Question: While rating a countrys healthcare standards, the following factor is not considered. Response: Economic status. Recruiting and training of healthcare workers. Traditional or cultural aspects. Feedback: Not the right choice - Since cultural aspects play a great role in providing services, this can be considered as a factor while rating a countrys healthcare standards. Geographical area. Question:

________ problems and ________ of workers were taken into consideration in behavioural science era. Response: Psychological, social aspects Feedback: Right choice - Psychological problems and social aspects of workers were taken into consideration in behavioural science era Physical, economic aspects Child labour, people management Poor working conditions, long working hours Question: Most of the people today are educated and expect ________ and ________. Response: Respect, dignity Feedback: Not the right choice - Respect and dignity are those basic things which everyone desires to get, it is irrespective of education. Opportunities, skill development Job security, recognition from bosses Good salaries, working conditions Question: Personnel management does not include one of these. Response: Providing medical care, vaccinations, housing facilities, and salary hike as part of employee welfare programmes. Tried to increase productivity through increase in wages, training, and enforcement of good working standards. Provided compensations based purely on past and current performances. Development of roles and the assessment of their suitability for employees are given importance.

Feedback: Question: Match the following: Response: Match Better compensation for better performance HRM plays a vital role in development of business as a determining factor of strategic business function Ample opportunities to develop new skills and progress in the desired domain Develop team spirit Correct Answer User answer Feedbac k

Recruitment and Motivation and training leadership One of the broad One of the broad perspectives of perspectives of HRM HRM Motivation and leadership One of the objectives of HRD Recruitment and training One of the objectives of HRD

Question: Match the following: Response: Match Correct Answer User answer Feedbac k

Douglas McGregor Theory X and theory Y ERG theory Abraham Maslow Hierarchy of needs theory Hierarchy of needs theory Pioneer of scientific management Theory X and theory Y

Frederick Winslow Pioneer of scientific Taylor management Alerter Question: ERG theory

This is not one of the distinctive qualities or traits of HRM in healthcare Response: HRM personnel undergo an intense and expert training which makes them develop excellent skills. Feedback: Not the right choice - Since a lot of decision making is required in healthcare HRM, HRM personnel must undergo intense and expert training. Personal responsibility, liability and accountability are the qualities that all the employees have. Always maintain professional ethics. The kind of workforce which needs to be recruited, trained and managed so that healthcare organisations function smoothly.

Unit4 Question: Job specification also known as ___________ specification Response: recruiting selection Feedback: Not the right choice: Selection specification is not the alternate name for job specification. training hiring Question: Promotion is also referred as __________ shifting of the employees. Response: Horizontal Vertical

Feedback: Right choice: promotion is also referred as vertical shifting. Circular Tangential Question: The entire process starting from receiving the applications to the stage of recruitment is called as _____________. Response: selection Feedback: Right choice: The process starting from receiving the applications to the stage of recruitment is called as selection. recruitment job analysis job description Question: The firms that has a business of managing potential job seekers are called as ___________ organisation. Response: Campus recruitment Labour contract Employment exchange Placement service Feedback: Right choice: Placement services organisations are the firms that have business of managing potential job seekers. Question: Tool used to study the labour is called as ______________. Response:

exit-approach exit-process exit-interview Feedback: Right choice: exit-interview is the tool used to study the labour. exit-system Question: Who gave the following definition for manpower planning? Manpower planning is defined as a strategy for acquisition, utilisation, inprovement and preservation of an enterprise's human resources. Response: Stainer Feedback: Right choice: Stainer gave the above definition of manpower planning McBeath Verhoeven Beach Question: Identify the statements that are true 1. It is a satisfactory turnover to bring in a fresh talent to replace an employee whose performance is poor leaves the organisation. 2. A high turnover indicates that everything is fine in the practices and strategies in a healthcare organisation. Response: Statement 1 is false Statement 2 is true Statement 1 is true and 2 is false Feedback: Right choice: It is a satisfactory turnover to bring a fresh talent in order to replace an employee with poor performance and Higher turnover indicates that something is wrong in the practices and strategies in a healthcare organisation. Statement 1 and 2 is false Question:

Identify the true and false statements 1. Manpower planning initiates an opportunity to provide incentives and future promotions for the human resources. 2. Manpower planning is always accurate and reliable. Response: Statement 2 is true Statement 1 is true and statement 2 is false Statement 1 and 2 are false Feedback: Not the right choice: Manpower planning initiates an opportunity to provide incentives and future promotions for the human resources. Statement 1 and 2 are true Question: The first step in forecasting the manpower needs is _______________. Response: Establish the necessity for the replacement of the available human resources. Setting up of job description and job specification. Identify and assess the requirement for the new manpower. Feedback: Not the right choice: Identifying and assessing the requirement for the new manpower is the second step in the process. Deciding the skills and capabilities required for the efficient execution of the jobs by the process of job analysis. Question: The two sources of recruitment are ___________ and __________. Response: internal, traning external, labour contract internal, external Feedback:

Right choice: Internal and External are the two sources of recruitment. employment exchange, labour contract Question: Match the following: Response: Match Correct Answer User answer Estimating the type and number of resources to be recruited and trained in order to achieve the objectives of a healthcare organisation Making predictions and planning for the growth of the organisation in the future Making predictions about the financial system of a country for a specific period of time Making predictions about the demand and supply of people in the job market Feedbac k

Estimating the type and number of resources to be Manpower recruited and trained in planning order to achieve the objectives of a healthcare organisation Making predictions and Organisation's planning for the growth future expansion of the organisation in the plan future Making predictions about Economic the financial system of a forecast country for a specific period of time Making predictions about Employee the demand and supply of market forecast people in the job market Question:

Assume that you are the human resource manager of a healthcare organisation and you perform the duty of taking a list of the available resources and compare them with the estimated requirements in order to determine the capability in terms of quality. What do you call this process as per the steps in manpower planning? Response: Analysing the current manpower inventory Resource management plan Feedback: Not the right choice:Resources mangement plan involves job analysis, recruitment

and selection plan, and training and placements plans. Investigation of turnover of personnel Making future manpower forecasts Question: Identify true and false statements. 1. Manpower is the quality and quantity of the workforce of a company 2. There is no accessibility to the right resource, to do the right job at the right time with manpower planning. 3. Manpower planning is the important function of a department head of a healthcare organisation. 4. Manpower planning is also called as Human Resource planning Response: Statement 1, 2 and 4 are true Statement 1 and 4 are true Feedback: Right choice: Manpower is the quantity and quality of the workforce of an organisation. Statement 2, 3 are true

Unit5 Question: The human resource department then recruits employees by conducting ________________. Response: Group tasks Performance appraisal programmes Interviews Feedback: Right choice - Interviews are conducted by human resource department to recruit employees. Planning Question:

The transition to the new workplace is made easier and more effective by means of an effective __________________ process. Response: Induction Feedback: Right choice - Induction is the first step in developing a two-way relationship between the organisation and the employee. Probation Selection Termination Question: Which is the most common method of recruitment? Response: Employee referral Written job application Feedback: Right choice - Written application for jobs is the most common method of recruitment. Internet job search Telephone interviews Question: According to employees' performance _________________ is performed. Response: Evaluation Upgrading Shortlisting Feedback: Not the right choice - Shortlisting is performed while conducting interviews. Industrial relations

Question: Candidate meets higher authorities in ________________ interviews. Response: Behavioural Feedback: Not the right choice - In behavioural interviews, candidates are asked to explain their skills, experience, hobbies, school projects or family life as examples of their past behaviour. Telephone Stress Panel Question: The employees are closely observed during the _________________ period. Response: Probation Feedback: Right choice - An employee is under observation during the probation period. Selection Induction Research Question: Identify whether the following statements are true or false? Statement 1: Recruitment precedes the selection process, which involves creation of a pool of potential employees for the healthcare organisation so that the management can select the right applicant for the right job from this pool.Statement 2: If the organisation plans to expand its business, it will not hire more personnel to handle its operations. Response: Statements 1 and 2 are false Statement 1 is false and statement 2 is true Statements 1 is true and statement 2 is false

Feedback: Right choice - Recruitment precedes the selection process, which involves creation of a pool of potential employees for the healthcare organisation so that the management can select the right applicant for the right job from this pool.If the organisation plans to expand its business, it will hire more personnel to handle its operations. Statements 1 and 2 are true Question: Probation involves close __________________ and _________________ of an employee's performance during the initial period of employment. Response: Observation, monitoring Feedback: Right choice - Probation involves close observation and monitoring of an employee's performance during the initial period of employment to check whether there is an appropriate match between the employee, the job and the work atmosphere. Training, observation Monitoring, recruitment Observation, judgement Question: Recruitment plan includes the number of employees to be recruited,__________________, ___________________, checklist for candidates and the budget of recruitment. Response: Organisational development, job description Recruitment sources, planning Individual development, job description Job description, recruitment sources Feedback: Right choice - Recruitment plan includes job description and sources to be used in the process of recruitment.

Question: Which of the following statements is true? Response: The applicants are not asked for reference checking. Employment is offered to the candidate in the form of an appointment letter mentioning the post, the pay scale, the joining date and other terms and conditions of the organisation. Feedback: Right choice - Employment letter contains all the job related details. The job application form is not used in selection. Initial screening is done to select the unqualified

Unit6 Question: ____________ is the process to enhance the skills and capacity of managers and professionals for individual and organisational benefits. Response: Evaluation of training programmes Evaluating training Collaborative training Management development Feedback: Right choice - Management development is the process to enhance the skills and capacity of managers and professionals for individual and organisational benefits. Question: ____________are the programmes at the Universities and other learning institutions for managers leaving their jobs for a short period of time. Response:

Formal management education Feedback: Right choice - Formal management education are the programmes at the Universities and other learning institutions for managers leaving their jobs for a short period of time. Management seminars Sensitivity training Multiple management Question: Managers should be provided with the time and space to undertake ____________ within the hospital premises. Response: Management training Progressive training Collaborative training Progressive training Feedback: Not the right choice - Apart from basic technical education, progressive training also includes training at middle and senior levels. Question: The most effective ___________ usually includes a mixture of all the training methods. Response: Progressive training Management development training Feedback: Right choice - The most effective management development training usually includes a mixture of all the training methods. Sensitivity training Collaborative training Question:

Training fills the gap between the job requirement and the ______________ present specification. Response: Employees Employers Organisations Jobs Feedback: Not the right choice - Both job requirement and jobs specification is same. Question: ____________ is an organised process for developing skills, knowledge and abilities to perform a job. Response: Orientation training Training Job training Feedback: Not the right choice - Job training is the type of job. It is provided to the employees to increase the knowledge and skills of the employees related to the job. Trainee preparation Question: Identify two points among the following which are not the purpose of training. A. To develop the skills and abilities of employees. B. To reduce the conflicts between the employees. C. To improve the organisational climate and culture. D. To provide more incentives. E. To improve the attitude and aptitude of employees. F. To minimise the waste of time and resources while working. Response: B, E D, B Feedback:

Right choice A, C F, D Question: One of the benefits of training programme is, it provides future plan to implement training programmes. Identify the other two benefits of training from the following: 1. It determines the extent to which training objectives of the organisation is achieved. 2. Increases team spirit among the employees. 3. It gives an awareness of reviewing, adjusting and revising the training goals, schedules and procedures. 4. Improves the managers knowledge level. 5. Improves organisational environment. 6. Increases the level of understanding of the organisations goals and vision. Response: 1, 3 Feedback: Right choice 2, 4 5, 6 1, 6 Question: State whether the following statements are true or false: 1. Refresher training is provided to existing employees in order to fill the jobs at higher posts. 2. Remedial training is given to the employees to correct their mistakes related to behaviour and job performance. Response: 1T, 2F 1T, 2T 1F, 2T Feedback: Right choice - Remedial training is given to the employees to correct their mistakes related to behaviour and job performance. Role training is provided to existing employees in order to fill the jobs at higher posts. 1F, 2F

Question: Which of the following is True? Response: Training is the act of increasing the knowledge and skills of an employee for doing a particular job. Feedback: Right choice - Training is the act of increasing the knowledge and skills of an employee for doing a particular job. Job training is the act of increasing the knowledge and skills of an employee for doing a particular job. Safety training is the act of increasing the knowledge and skills of an employee for doing a particular job. Orientation training is the act of increasing the knowledge and skills of an employee for doing a particular job. Question: Match the following: Response: Match Correct Answer User answer Peer group coaching with colleagues Group learning Feedbac k

Training with internal HR, Self-directed training team or a trusted peer learning Training with same or different teams and departments Practical training on the job Peer group coaching with colleagues

Real-time learning Real-time learning Self-directed learning

Training with the immediate managers or key internal Group learning customers Question:

Identify which among the following are the principles of management development. A. Comprehensive nature B. Selected readings C. Collaborative trainingD. Special

projects/committee assignments E. Sensitivity training F. Individual needs G. Work integration H. Multiple management Response: B, H, A, D A, C, F, G H, C, D, B E, F, G, A Feedback: Not the right choice - refer section 6.3 Question: Which among the following are the features of management development programme? A. It helps in attitudinal change of managers. B. It is one to one coaching with colleagues C. It is selfdirected learning D. It eliminates functional deficits. E. It helps in self-development of managers. F. It is a practical training on the job. G. It is a continuous process. H. It is group learning Response: A, D, E, G Feedback: Right choice - refer section 6.3 B, C, A, H F, E, B, C D, F, G, H

Unit7 Question: ___________ Act, 1948 was introduced to prevent sweating of labour or misuse of labour due to low wage payment Response: The Payment of Bonus The Payment of Wages

The Working Journalist The Minimum Wages Feedback: Right choice - The Minimum Wages Act was introduced on 1948. Question: ____________ is a collective earnings of an employee for his service for a month, or a week, or a day. Response: Reward Incentives Bonus Wage Feedback: Right choice - Wage is collective earnings of an employee for his service for a month, or a week, or a day. Question: ____________ is a fee to an employee for service provided on a weekly, monthly or annual basis. Response: Reward Bonus Salary Feedback: Right choice - Salary is a fee to an employee for service provided on a weekly, monthly or annual basis Incentives Question: ______________ was established to provide better industrial relation and standardise wage structure in organisation, in accordance with the social and economic policy of the government.

Response: Dearness allowance Wage board Feedback: Right choice - Wage board was established to provide better industrial relation and standardise wage structure in organisation, in accordance with the social and economic policy of the government. Profit sharing Internal economies Question: India has 457 million work forces, out of which around ___________ million employees come under informal or un-organised sector Response: 400 300 395 375 Feedback: Not the right choice Question: Which one among the following is not the factor responsible for the wage and salary administration? Response: Socio-psychological factors Feedback: Not the right choice - Socio-psychological factor is one among the factor responsible for the wage and salary administration. The living wage Supply and demand of labour

*Market rate

Question: Even if healthcare organisations are in similar businesses to any production organisation they differ by____________, level of experience, tradition, and _____________. Response: Internal finances, ownership Wages, ownership Ownership, Salary levels Wages and internal finances Feedback: Not the right choice - Wages are set by Equal pay and Pay equity legislation acts for all organisation. It should not vary. Question: Minimum wages, ____________, and _____________ are the three categories of wages. Response: Subsistence wage, day wages Fair wages, living wages Feedback: Right choice - Minimum wages, fair wages, and living wages are the three categories of wages. Maximum wage, fair wages Day wages, living wages Question: Normally, ___________ is used for compensating white collar employees while the term _____________ is used to denote the payment made to blue collar workers Response: Wage, reward

Salary, wage Feedback: Right choice - Normally, salary is used for compensating white collar employees while the term wage is used to denote the payment made to blue collar workers. Reward, salary Bonus, wage Question: Which of the following is true? Response: To make employees work hard, all employees should not be treated equal in the organisation. To drive employees to concentrate on all aspects of their jobs, including organisation, business unit and individual measures, the employees must be paid satisfactorily. Feedback: Right choice - To drive employees to concentrate on all aspects of their jobs, including organisation, business unit and individual measures, the employees must be paid satisfactorily. Company economics and strategy is not the Determinants of Compensation If the requirement of certain skills is high and supply is low, the result is employers would be required to pay less wages for these skills.

Question Results
Question: Which of the following statements is not a key point in the field of compensation. A. To ensure that every employee performs his respective tasks proficiently B. Salary, incentives, executive benefits, profit-sharing. C. The target level of compensation.D. The level of desired job performance triggers the target payouts of various programmes.E. Different participants for different programmes.F. To motivate employees to utilise their capabilities to the fullest to showcase their best performance Response:

A and E B and F Only D A and F Feedback: Right choice - Refer section 7.2 Question: There are Determinants of Compensation: Response: Match Correct Answer User answer Labour market supply and demand factors Age of the company Feedbac k

Job content, Job expectation Company economics and importance of profile to and strategy the company Company relation Entry level employees with other organisations

Company Number of branches of the Age of the company economics and organisation strategy Labour market Company Special industry practices supply and demand economics and factors strategy Question: Consider a manager of an organisation might earn a salary of Rs. 60,00,000 per year. If the salary paid to the manager is on the semi-monthly basis (perhaps on the 15th and last day of each month), his/her pay check will show gross salary of Rs _____________. Response: 15,00,000 2,50,000 3,50,000 30,00,000 Feedback:

Not the right choice - Rs 30,00,000 is the payment for h

Unit8

Question Results
Question: Evaluation of the performance appraisal is based on ________________. Response: Job specification Job description Training Job analysis Feedback: Not the right choice: Evaluation of the performance appraisal is based on job description, not job analysis. As job analysis is the process of collecting information for a particular job. Question: Formal performance appraisal is done ___________ a year. Response: Twice Throughtout Thrice Once Feedback: Right choice: The formal performance appraisal is done once a year. Question: Person who carries out the performance appraisal is called as _____________.

Response: Subordinate Appraisee Appraiser Feedback: Right choice: The person who does the performance appraisal is called as appraiser. HR manager Question: The component that addresses the entire purpose of the evaluation system is _________. Response: What Who Where Why Feedback: Right choice: this is the component that addresses the entire purpose of the evaluation system. Question: The factor that results in unspecific analysis and false assumptions is _____________. Response: Halo effect Stereotyping Feedback: Right choice: Stereotyping is the factor that results in unspecific analysis and false assumptions. Spill-over effect Central tendency Question:

The method of appraisal system where each employee is compared with all the employees in the group is called as _______________. Response: Paired comparison Critical Incedence Ranking Feedback: Not the right choice: This system is carried out by comparing one employee with another employee. Forced choice list Question: Identify the true and false satatements 1. The appraisal reviews were developed for the first time after the World War I as a formal management process.2. The basis of an effective performance appraisal system is the sensitive feedback. Response: Statement 1 is true Statement 1 and 2 are true Statement 1 is false and statement 2 is true Feedback: Right choice: The appraisal reviews were developed for the first time after the World War II and the basis of an effective performance appraisal system is the sensitive feedback. Statement 2 is false. Question: Identify the true and false statements 1. Individual undergoing the process is not aware of the criteria by which he is being evaluated. 2. The employee is aware of the person doing the performance evaluation. Response: Statement 1 is true Statement 1 and 2 are true Statement 2 is false

Statement 1 is false Feedback: Right choice: The individual is aware of the criteria by which he is being evaluated. Question: State which of the following statement is true 1. The appraisee collects all the input to develop the individual performance appraisal. 2. It is mandatory for the employees to prepare a self evaluation. Response: Statements 1 and 2 are true Statements 1 and 2 are false Statement 1 is true Statement 2 is true Feedback: Not the right choice: It is not mandatory for the employees to prepare a self evaluation. Question: The performance appraisal systems that involves the peer group are ______________ and _____________. Response: 360 degree performance appraisal, peers appraisal Feedback: Right choice: 360 degree appraisal and peers appraisal are two appraisal systems that involves the peer group. Peers appraisal, rating by superiors 360 degree performance appraisal, field review technique Rating by superiors, field review technique Question: Match the following: Response:

Match Ranking method

Correct Answer It is a kind of checklist

User answer Compare each employee with every other employee in the group

Feedbac k

Method of gathering facts Paired from records and Compare one employee to comparison observation of the good and another bad behaviours Method of gathering facts Critical Compare one employee to from records and incedence another observation of the good and bad behaviours Compare each employee Force choice with every other employee It is a kind of checklist list in the group Question: Identify the true and false statements 1. The assessment of an individual should be on the parameters applicable to his function. 2. Sometimes, the appraisal is affected by the most recent behaviour, ignoring all the previous behaviours during the entire period of time. 3. The ratings of a biased appraiser results in a specific and definite analysis. 4. The past performance of an employee does not have any influence on his present evaluation. Response: Statement 1 and 3 are true Statement 2 and 3 are true Statement 1 and 2 are true Feedback: Right choice: The assessment of an individual should be on the parameters applicable to his function and the appraisal is affected by the most recent behaviour, ignoring all the previous behaviours during the entire period of time. Statement 1, 2 and 3 are true Question: Identify true and false statements. 1. The human resource manager focuses on the subordinate and his job while the line manager is concerned with the man and his career. 2. The most crucial part in an appraisal system is that the statement of employee evaluation must be declared in writing.3. An appraisal form that is designed skilfully and attentively must be used. 4. Timely

notice should be provided to the employee about the performance review interview, so that he can prepare himself mentally. Response: Statement 1 and 2 true Statement 1 and 4 are true Feedback: Not the right choice: Even though timely notice should be provided to the employee about the performance review interview the human resource manager is concerned with the man and his career while the line manager focuses on the subordinate and his job. Statement 2 and 3 are false Only statement 1 is false

Unit9 Question: Providing good working conditions in hospitals improves the ____________ of the hospital. Response: Patient care Feedback: Right choice - Providing good working conditions in hospitals improves the efficiency of the employees of the organisation and patient care. Management Infrastructure Insurance Question: The grievance committee should be able to access all ____________ files relevant to the individual's grievance. Response: Organisational

Performance Confidential Feedback: Right choice - Without accessing the confidential files the grievance committee will not be able to address the grievances. Employee Question: The Management bill was passed by the _______________. Response: Industrial Policy Resolution 42nd Amendment Feedback: Not the right choice - 42nd Amendment stated that the State shall take steps, by suitable legislation, or in any other way, to secure the participation of workers in the management of undertakings, establishments or other organisations engaged in any industry. Prime Minister Government Question: The workers participation in management was encouraged with the ___________. Response: Industrial Disputes Act, 1950 Industrial Disputes Act, 1947 Feedback: Right choice - Industrial Disputes Act, 1947 made work committees mandatory in industrial establishments, which employs 100 or more workers. 42nd Amendment Management bill Question:

_____________ are concerns, problems or complaints that an employee might raise with the employer. Response: Participation Grievances Feedback: Right choice - Written application for jobs is the most common method of recruitment. Welfare Insurance schemes Question: ______________ scheme is implemented to encourage employees to refer their friends and relatives for employment in the organisation. Response: Employee referral Feedback: Right choice - Employee referral scheme is used to refer relatives of existing employees for a job. Medi-claim Welfare Flexi-time Question: Which of the following statements is true? Response: Welfare measures should be in monetary terms. The logic and reason behind welfare schemes is to create efficient, healthy, loyal and a satisfied work force in the hospital, thereby ensuring good patient care. Feedback: Right choice - Welfare schemes create efficient, healthy, loyal and a satisfied work force in the hospital, thereby ensuring good patient care.

Hospitals pay attention to the category of skilled, semi-skilled and unskilled employees. Management interrupts with employees Question: ____________ grievance procedures allow any issues which cannot be resolved informally to be given reasonable consideration and be dealt ___________________ and _____________________. Response: Formal, fairly, consistently Feedback: Right choice - Formal grievance procedures is related to issues which cannot be resolved informally and deals with them fairly and consistently. Informal, fairly, consistently Formal, unfairly, consistently Formal, fairly, rarely Question: Identify whether the following statements are true or false? Statement 1: One view of workers participation in management is that workers or the trade unions sit with the management as equal partners and make joint managerial decisions. Statement 2: No study team was allotted to report on the working of joint councils and committees. Response: Statements 1 and 2 are false Statement 1 is false and statement 2 is true Statements 1 is true and statement 2 is false Feedback: Right choice - One view of workers participation in management is that workers or the trade unions sit with the management as equal partners and make joint managerial decisions. A study team was allotted in 1962 to report on the working of joint councils and committees. Statements 1 and 2 are true Question:

Welfare activities attempt to improve ____________, ___________ and ___________ conditions of employees. Response: Intellectual, material, welfare Feedback: Not the right choice - Employee welfare comprises of good working conditions. Cultural, material, medical Intellectual, cultural, housing Intellectual, cultural, material Question: Match the following: Response: Match Ownership participation Collective bargaining participation Quality circle participation Financial participation Question: As an HR manager of a healthcare organisation, identify the grievance causes from the following options: A. Wages/salary B. Adequate facilities C. Promotion issues D. Good working conditions E. Collective bargaining F. Providing medical facilities Response: A, B, D A, C, E Correct Answer Making the workers shareholders of the company User answer Making the workers shareholders of the company Feedbac k

Exercising power for the Less consultations benefit of one party Decision-making Less consultations Decision-making

A, C, D Feedback: Not the right choice - Providing good working conditions leads to welfare of employees. C, D, F Question: Identify true and false statements. Statement 1: Flexible work schedules are introduced by employees and permitted by management to meet organisational commitments while supporting employees personal life needs.Statement 2: Welfare activities help in keeping high morale and motivation of the employees. Response: Statements 1 and 2 are true Feedback: Right choice - Flexible work schedules are introduced by employees and permitted by management to meet organisational commitments while supporting employees Statements 1 and 2 are false Statement 1 is true and 2 is false Statement 1 is false and 2 is true

Unit10 Question: ______________ need deals with more individual achievement like individual growth and development. Response: Physiological Belongingness Esteem Feedback: Not the right choice - Esteem needs are associated with positive self-image, respect and recognition.

Self-actualisation Question: Basic wages, bonus, paid leaves, benefits, merits, overtime are some of the examples of ____________ rewards. Response: Intrinsic Individual Feedback: Right choice - Basic wages, bonus, paid leaves, benefits, merits, overtime are some of the examples of Individual rewards. Team Organisational Question: Economic development in an organisation depends on the management relation of the organisation with _____________. Response: Other competing organisation Its employees Feedback: Right choice - Economic development in an organisation depends on the management relation of the organisation with its employees. Their customers Their employers Question: Reward management is nothing but _____________ management. Response: Salary HR

Compensation Feedback: Right choice - Reward management is nothing but compensation management Leave management Question: _____________ and safety needs are the lowest level of needs or simply basic needs. Response: Security Physiological Feedback: Right choice - Physiological and safety needs are the lowest level of needs or simply basic needs Esteem Belongingness Question: _____________ indulges in efficient structuring and control of workers compensation and wraps all benefits with salary. Response: Team leader Reward management Manager HR department Feedback: HR department only implements the compensation but does not decide over the structure of the compensation.

Question:

Employee relation and economic development is _________ to each other, therefore it is important to consider all the components affecting the employees and their work, and ensure to provide _______________________ to them. Response: Directly proportional, atleast basic necessity Feedback: Right choice - Employee relation and economic development is Directly proportional to each other, therefore it is important to consider all the components affecting the employees and their work, and ensure to provide atleast basic necessity to them. Not related, more projects Indirectly proportional, basic necessity Directly proportional, more projects Question: Individual reward, _________ and ________are the three categories of reward. Response: Intrinsic reward, organisational rewards Team rewards, organisational rewards Feedback: Right choice - Individual reward, team rewards and organisational rewards are the three categories of reward. Extrinsic reward, team rewards Intrinsic reward, extrinsic reward Question: Reward management defines the type, the level of rewards and _________, by considering the effects of these rewards on both organisation and _______________. Response: The employee wage, employees The mode to be delivered, employers The employee wage, employers The mode to be delivered, employees

Feedback: Right choice - Reward management defines the type, the level of rewards and the mode to be delivered, by considering the effects of these rewards on both organisation and employees. Question: Which one among the following is true? Response: Day to day motivation which is extrinsic contributes for the consistent performance of the workforce. The trend and method of working in present scenario in the industries has vastly changed compared to the 19th century. Extrinsic reward is a motivational tool of a healthcare organisation. Feedback: Not the right choice - Intrinsic reward is a motivational tool of a healthcare organisation.
Tendency for innovations is not a factor that a ny organisation expects from its employees.

Question: Match the following: Response: Match Every step towards the achievement of the objective generates a sense of encouragement The best method to achieve the task Correct Answer Actual progress being made toward fulfilling the purpose. User answer Actual progress being made toward fulfilling the purpose. Every employee is free to decide the path. After the work is accomplished with high quality Feedbac k

Every employee is free to decide the path. After the work is Efficiency of the accomplished performance with high quality

the employee would develop a great sense of pride and satisfaction. This indulges in defining the requirement of fulfilling the purpose Question:

the employee would develop a great sense of pride and satisfaction.

The significance The significance of purpose of purpose quoted. quoted.

Identify the four steps of job evaluation from the steps shown below. A. Assess the job (ranking, job-grading, factor comparison, point method). B. Data gathering. C. Identify the product market that influence external competitiveness. D. Allocate pay for the job done. E. Identify if the pay lags behind the market rate. F. Choose compensable features. Response: B, E, C, D B, F, A, D A, B, C, D Feedback: Not the right choice - refer section 10.3 D, A, F, E Question: Self management process is of three steps, identify the steps and find the right order. A. To ensure that every employees perform their respective tasks proficiently. B. Actual progress being made toward fulfilling the purpose. C. Oblige to a meaningful purpose. D. Identifying the best possible path to achieve the purpose. E. The significance of purpose quoted. Response: A, B,C C, D, A E, C, A

Feedback: Not the right choice - refer section 10.2 B, C, E

Unit11

Question: To attract investors from abroad, Indian healthcare organisations should ________ in our entire healthcare industry. Response: Implement CSR strategies Feedback: Right choice - To attract investors from abroad, Indian healthcare organisations should implement CSR strategies in our entire healthcare industry. Lower the treatment charges Import specialised foreign healthcare personnel Better hospital conditions like hygiene and so on. Question: Today, apart from monetary profit, ________ have started promoting social welfare. Response: Politicians Government agencies Businessmen Feedback: Right choice - Today, apart from monetary profit, businessmen have started promoting social welfare. Bureaucrats Question:

______ helps in preventing the spread of contagious diseases. Response: Formal communication Risk communication Feedback: Right choice - Risk communication helps in preventing the spread of contagious diseases. Informal communication Verbal communication Question: Despite of variations we still follow ________ of western countries. Response: Professional ethics policies Feedback: Right choice - Despite of variations we still follow professional ethics policies of western countries. Trade policies Termination policies Recruitment policies Question: It is difficult to communicate ________ to each and every individual. Response: Effectively Feedback: Right choice - It is difficult to communicate effectively to each and every individual. Ignorantly Positively Randomly

Question: Poor communication would not only spoil an organisations reputation but also its ________. Response: Social security Productivity Business Reliability Feedback: Not the right choice - Reliability depends on quality and services but no Question: According to CSR policies promoting ethical practices is ________. Response: Depends on government agencies Mandatory in all companies Feedback: Right choice - According to CSR policies promoting ethical practices is mandatory in all companies Mandatory for big companies and optional for small companies Optional in all companies Question: CSR strategies are not directly involved in ________. Response: Sustainability of companies Resolving disputes of workers and management Feedback:

Right choice - CSR strategies are not directly involved in resolving disputes of workers and management Customer satisfaction Community support Question: Though many corporate companies have incorporated ________, but not all of those strategies are synchronised with their business goals and resources available. Response: CSR strategies Feedback: Right choice - Though many corporate companies have incorporated CSR strategies, but not all of those strategies are synchronised with their business goals and resources available. Recruitment strategies Training strategies Termination strategies Question: Trustability is one of the key communication skills, which means ________. Response: Authentic information should be provided Feedback: Trustability is one of the key communication skills, which means authentic information should be provided. Updated information should be provided Unambiguous information should be provided Unethical information should not be provided uestion: Match the following: Response:

Match Employees are treated with respect and dignity Once corporate organisations promote safe operations of hazardous waste Investors from abroad invested in Indian healthcare industry Despite of rapid growth in Indian business in the past two decades Question: Match the following: Response: Match CSR strategies Companies with CSR strategies Project reports, instruction manuals Simple language Question:

Correct Answer Economic liberalisation

User answer Promotes faith and cooperation between workers and management

Feedbac k

Promotes faith Would gain and cooperation community between workers support and management CSR has still remained a new concept Would gain community support Economic liberalisation CSR has still remained a new concept

Correct Answer Operating procedures for todays corporate companies Better satisfied customers Formal written communication Reduces risk of misinterpretation

User answer Operating procedures for todays corporate companies Better satisfied customers Formal written communication Reduces risk of misinterpretation

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This is not an advantage of effective communication Response: Healthcare information provided in internet Ease in understanding medical terminologies Prevention of contagious diseases Reduction in poverty Feedback: Right choice - Effective communication cannot reduce poverty.

Unit12

Question: The HR operation that has the meaning of organisation, authority and responsibilities defined for the HR department is _______________ . Response: Policies and procedures Feedback: Right choice: The HR operation that has the meaning of organisation, authority and responsibilities defined for the HR department is policies and procedures. Roles and responsibilities Reporting Information broadcast Question: The interview that is conducted with the HR staff and managers in detail is called as _____________. Response: Records review Feedback: Not the right choice: Reviewing the records that include the pay and

benefits reports is known as records review. Audit report On-site review Pre-audit self assessment Question: The step in the process of HR audit where the final report is sent to all concerned officials is ____________. Response: Draft audit Communication Notification Report distribution Feedback: Right choice: Report distribution is the step where the final report is sent to all concerned officials in the audit area. Question: Which among the following HR operations is concerned about how well the administration respond to the feedback given by the employee? Response: Management Information broadcast Employee feedback mechanism Feedback: Right choice: Employee feedback mechanism is the HR operation that is concerned about how well the administration responds to the feedback of the employee. HR sub function readiness Question: ____________ is a tool of HR audit that includes the strengths and weaknesses of the organisation.

Response: Audit report Pre-audit self-assessment On-site review Records review Feedback: Not the right choice: Reviewing the records that include the pay and benefits reports is known as records review. Question: Action that creates positive or negative effect of the policies and procedures are termed as _____________. Response: Activities Behaviour Internal control Outcomes Feedback: Not the right choice: Outcome is the quantative and qualitative metrics that measures and helps to evaluate goals and objectives of organisation. Question: Identify the true and false statement 1. If the HR audit is conducted irregularly, then it becomes a fairly managed process. 2. An ideal audit is conducted for every 4-5 years Response: Statement 1 is true Statement 1 and 2 are true Statement 2 is true Statement 1 and 2 are false Feedback:

Right choice: The HR audit becomes a fairly managed process if it is conducted regularly and an ideal audit is conducted for every 2-3 years. Question: Identify the true and false statement 1. While auditing, it is necessary that all questions be asked to each employee. 2. Effective and continuous evaluation must take place in the areas of recruitment, wage and salary, administration and training by the HR department. Response: Statement 1 is true Statement 1 and 2 are true Statement 2 is true Feedback: Right choice: It is true that effective and continous evaluation must be carried out by the HR department in the areas of recruitment, wage and salary administration and training. Statement 1 and 2 are false Question: The second step in the process of generating audit report is ____________. Response: Checking the data for accuracy and completeness Generating a report that includes all findings and suggestions for the areas that has to be enhanced Giving priority to different areas based on their importance Collecting relevant documents and information and conducting interviews Feedback: Not the right choice: Collecting relevant documents and information and conducting interviews is the first step of the process. Question:

The steps involved in the phase of actual audit are draft audit, ___________ and ___________. Response: Communication, notification Planning, notification Feedback: Not the right choice: Planning and notification are the steps involved in the initial audit phase, not the actual audit phase. Communication, management response Management response, report distribution Question: Identify the true and false statements. 1. The healthcare auditors must establish a complete, up-to-date and legally correct set of human resource administration policies and procedures. 2. The gaps resulting after the reviews can be avoided by using checklist as a guide. 3. Auditors must review the process of performance evaluation only at the executive level. 4. The organisation's fringe benefit programme must be inspected for its competitiveness. Response: Statement 1 and 2 are false Statement 1, 2 and 3 are true Statement 2 and 3 are true Statement 1, 2 and 4 are true Feedback: Right choice: The organisation's fringe benefits must be inspected for its competitiveness, the gaps resulting after the reviews can be avoided by using checklist as a guide and the healthcare auditors must establish a complete, up-to-date and legally correct set of HR administration policies and procedures. Question: Identify true and false statements. 1. The HR audit report should be mainly on findings, and be presented in a factual manner that is readily available for future reference. 2. The audit report provides an outline of what is happening in the organisation. 3. The main idea behind an audit report is that all the aspects of an

audit report must be shown to all the employees. 4. An audit report must contain the content table, preface and statement of objectives, methodology, scope and technique used. Response: Statement 1 and 2 are false Statement 2 and 3 are true Statement 3 is false Feedback: Right choice: The main idea behind an audit report is that all the aspects of an audit report must not be shown to all employees. Statement 3 and 4 are false Question: Match the following: Response: Match Planning Correct Answer User answer Feedbac k

Done before the Done before the audit process audit process begins begins The final report is The final report is Report sent to all concerned sent to all distribution officials concerned officials Management files Management files a Management a report approving report approving the response the quoted quoted problems problems Implementation of Audit the suggestions given feedback after the audit

Unit13

Question Results
Question:

A common change in organisational restructuring that has flattened the organisation is ____________ to improve productivity, quality and service and reducing costs. Response: Merging with other organisations Closing the services Removing layers of managers Redesigning the jobs Feedback: Not the right choice: A common change that has flattened the organisations is the removal of layers of managers. As redesigning the job will not reduce the costs. Question: The biggest and most prominent issue in healthcare HRM is the _____________. Response: Need for job descriptions Managing workforce absence Shortage of qualified staff Feedback: Right choice: The biggest and most prominent issue in healthcare HRM is the shortage of qualified staff. Policies for recruitment Question: The constitution right that upholds the fundamental rights of equality of employment in an organisation is_______________. Response: Article 16 Article 19 Feedback: Not the right choice: Article 19 protects certain rights regarding

freedom of speech, expression, residence and settlements.. Article 17 Article 15 Question: The government contributes __________ percent of the wages towards Employee Pension Scheme. Response: 0.01 4.75 1.16 Feedback: Right choice: The government contributes 1.16 percent of the wages to the Employee Pension Scheme. 1.75 Question: The objective of the ____________ Act is to provide protection to the workers against victimisation. Response: The Employee Exchange (Compulsory Notification of Vacancies) The Industrial Employment (Standing Orders) Feedback: Right choice: It is the objective of The Industrial Employement (Standing Orders) Act, 1946 to provide protection to the workers against victimisation. The Apprentice The Equal Remuneration Question: Which among the following is not the challenge faced by HRM? Response:

Lack of multi skilling Demographic and diversity issues Feedback: Not the right choice: Demographic and diversity is a challenge faced by the HR management. Economic and technological change Workforce availability and quality concerns

Question Results
Question: The important factors affecting the economic and technological changes are ______________ and _____________. Response: Occupational shift, global competition Occupational shift, workforce quality deficit Feedback: Not the right choice: Workforce quality deficit is a factor that affects workforce availability and quality. The occupational shift is a factor that only affects the economic and technological change. Global competition, racial diversity Occupational shift, racial diversity Question: Identify the statement that is true 1. The availability of healthcare staff across urban and rural areas are the same. 2. Qualifications and eligibility criteria for different class of health workers need to be reviewed in relation to their job descriptions Response: Statement 1 is true Statement 1 and 2 are true Statement 1 is false Feedback:

Right choice: The availability of healthcare staff varies across urban and rural areas. Statement 2 is false Question: Identify the true and false statements 1. As we move towards urban areas, the distribution, size and quality of healthcare staff decreases. 2. Review and update of job descriptions to ensure that they clearly provide the content of the job. Response: Statement 1 is true Statement 1 and 2 are true Statement 1 is false Feedback: Right choice: As we move towards the rural areas, the distribution, size and quality of the healthcare staff decreases and review and update of the job decription ensures clear content of the job. Statement 1 and 2 are false Question: Identify the true and false statements 1. The employers are liable to recruit people through employement exchange. 2. Child means an individual who has not completed 18 years of age. Response: Statement 1 is true Feedback: Not the right choice: The employers are not liable to recruit people through employment exchange. Statement 1 and 2 are true Statement 2 is true Statement 1 and 2 are false

Question Results

Question: Match the following: Response: Match Training Issue of economic development Skill mix Correct Answer User answer Feedbac k

Way to improve Way to improve the workforce the workforce ability ability Dictates how the Dictates how the financial resources financial resources will be distributed will be distributed Mix of posts, Mix of posts, grades occupations grades occupations in an organisation. in an organisation. Banned in many states

Private practice Banned in many by government states doctors Question:

Assume yourself as a Human resource manager in a healthcare organisation. What is the legislation that you will impose when a employer is injured severely while performing his job in the organisation? Response: The Payment of Bonus Act, 1965 The Workmens Compensation Act, 1923 Feedback: Right choice: It is the objective of this Act to provide compensation to the employer when he is injured in an accident. The Employee Provident Funds and Miscellaneous Provisions Act, 1959 The Equal Remuneration Act, 1976 Question: Identify true and false statements 1. Occupational shift is also reflected by aging of population. 2. In many parts of the world, there are adequate healthcare workers with the skills required to perform jobs. 3. Jobs are redesigned and the people are

affected due to organisational restructuring. 4. The HRM should make use of new training methods, interactive videos and computer training for each individual employee through the internet. Response: Statement 1, 2 and 4 are true Statement 2 and 3 true Statement 1, 3, and 4 are true Feedback: Right choice: Occupational shift is also reflected by aging of population, jobs are redesigned and people are affected due to organisational restructuring and the HRM should make use of new training methods, interactive videos and computer training for each individual employee through the internet. Statement 1 and 2 are true

Unit14

Question: Existence of a ________ management is necessary for collective bargaining to take place. Response: Progressive Feedback: Right choice - Existence of a progressive management is necessary for collective bargaining to take place. Aggressive Defensive Dominative Question: The first phase of collective bargaining ________. Response:

Prepare Feedback: Right choice - Prepare is the first phase of collective bargaining and involves composition of a negotiation team. Discuss Propose Bargain Question: The result of collective bargaining procedure is called the ________. Response: Collective agreement Practical agreement Procedural agreement Collective bargaining agreement Feedback: Right choice - The result of collective bargaining procedure is called the Collective bargaining agreement Question: The Trade Union Act has a provision that ________ or more members of a trade union may apply for its registration. Response: Four Feedback: Not the right choice - The presence of at least seven members is mandatory it cannot be formed with four members. Five Seven Six Question:

Which of the below is not a bargaining type. Response: Distributive Bargain Integrative Feedback: Not the right choice - Integrative is a type of bargaining to find common or complementary interests. Intra organisational Question: ________ is said to be the home of collective bargaining. Response: U.S.A India Great Britain Feedback: Right choice - Great Britain is said to be the home of collective bargaining. France Question: The restrictive rules which ________ and ________ of employees should be removed. Response: Increase the costs, reduce wages Feedback: Not the right choice - Restrictive rules do not increase the costs and reduce wages. Increase working hours, reduce wages Reduce the costs, increase wages Decrease working hours, Increase wages

Question: The term collective bargaining is coined by ________ and ________. Response: Robert Owen, Beatrice Webb Elton Mayo, Sydney Abraham Maslow, Alderfer Sydney, Beatrice Webb Feedback: Right choice - The term Question: This is not a principle of collective bargaining for the management. Response: A realistic labour policy accepted by all the representatives must be developed and followed. Fair treatment should be given to the trade union to make it more responsive. The economic effects of collective bargaining are to be appreciated to meet the demands of the trade union leaders. Right choice - This is one of the principles for trade union. There should be only one trade union existing in the organisation. Question: Identify whether the following statements are true or false? 1. Counselling involves communication between an employee and counsellor. 2. Counselling includes legal advices or technical aspects of jobs, which are deprived of emotional involvements. Response: Statement 1 is false and 2 is true Statements 1 and 2 are true Statement 1 is true and statement 2 is false Feedback: Right choice - Counselling involves communication between an employer and counsellor but it does not include any legal advices or technical aspects of jobs,

which are deprived of emotional involvements. Statements 1 and 2 are false Question: Match the following: Response: Match Progressive management Correct Answer User answer One of the prerequisites of collective bargaining. One of the principles of collective bargaining to be followed by both parties. One of the characteristics of collective bargaining. Feedbac k

One of the prerequisites of collective bargaining. Mutual confidence and One of the principles good faith must be of collective present to make bargaining to be collective bargaining followed by both effective parties. Reaching to a collective agreement One of the functions regulating the terms of collective and conditions of bargaining. employment Collective bargaining is a two-party process One of the involving give and take characteristics of policy in settling a collective bargaining. dispute Question: Match the following: Response: Match Distributive Integrative Correct Answer To achieve consensus within each of the interactive groups. To resolve conflicts between both parties.

One of the characteristics of collective bargaining.

User answer To resolve conflicts between both parties. To find common or complementary interests.

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Match

Correct Answer

User answer

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To influence the attitudes To find common or Attitudinal of the participants towards complementary interests. each other. To influence the attitudes Intra To resolve conflicts of the participants towards organisational between both parties. each other. Question: As a counseller, identify the key skills required for effective listening. A. Be attentive B. Exhibit affirmative body gestures C. Seek clarification D. Absence of external pressure E. Make eye contact F. Right to organise Response: A, B, D, E A, D, E, F B, D, E, F A, B, C, E Feedback: Right choice - A, B, C and D are key skills of effective listening

Unit15 Question: _____________ is the state of incompatibility of ideas between 2 or more groups or individuals. Response: Conflict Feedback: Right choice - is the state of incompatibility of ideas between 2 or more groups or individuals Team management Mutual trust Shared support

Question: _____________ portrays how an individual is structured psychologically. Response: Motivation McGregors X theory Transactional Analysis Feedback: Right choice - Transactional Analysis portrays how an individual is structured psychologically. McGregors Y theory Question: A _____________ is always healthy and constructive, as it boosts the energy of the employees in the system. Response: Functional conflict Feedback: Right choice - A functional conflict is always healthy and constructive, as it boosts the energy of the employees in the system Organisational conflict Dysfunctional conflict Intrapersonal conflict Question: The ____________ holds most of all the behaviour and thinking patterns, together with the emotions which is gathered from the childhood. Response: Matured ego state Parent ego state Child ego state Feedback:

Right choice - The child ego state holds most of all the behaviour and thinking patterns, together with the emotions which is gathered from the childhood. Adult ego state Question: We often jump into ____________ when we evaluate situations, make general statements about the world. Response: Parent mode Feedback: Right choice - We often jump into parent mode when we evaluate situations, make general statements about the world. Child mode Matured mode Adult mode Question: ____________ individual strive for perfection. They find pleasure in enhancing and utilising their problem-solving skills. Response: Attitude motivated Achievement motivated Feedback: Not the right choice - A person with achievement motivation has high ambition and drive to achieve victory and career growth. Competence motivated Self-enhancement motivated Question: Any individual can accomplish the task more efficiently when they are admired for their promising attitudes and co-surgical procedures - Identify what kind of the motivation is this. Response:

Achievement motivation. Affiliation motivation Feedback: Right choice - Any individual can accomplish the task more efficiently when they are admired for their promising attitudes and co-surgical procedures is an affiliation motivation. Competence motivation Attitude motivation Question: Transactional analysis talks about three ego states, they are - The parent, _____________, and _____________. Response: The kid ego state, The adult ego state The adult ego state, The child ego state Feedback: Right choice - Transactional analysis talks about three ego states, they are - The parent, The adult ego state, and The child ego state. The matured ego state, The adult ego state The old ego state, The child ego state Question: Which of the following is True? Response: Functional Conflict is a McGregors asuumption. Mutual trust is not a McGregors assumption. Improving the services is not a team building effect. Providing the basic needs to employees should be the primary task of human resource managers and healthcare administrators. Feedback: Right choice - Providing the basic needs to employees should be the primary task of human resource managers and healthcare administrators. Question:

Which one of the following is False? Response: Providing a high quality medical equipment to patients is a basic requirement of any healthcare organisation. Feedback: Right choice - Providing a high quality healthcare service to patients is a requirement of any healthcare organisation. An often ignored fact is that, work force also plays a vital role for the development of efficient patient care, not just modern medical equipments and drugs. Motivation plays a vital role in sustaining friendly human relations in the healthcare organisations. Achievement motivation is the drive to achieve goals.

Question Results
Question: Identify the points required to manage employee relations from the given set. A. Work based on cooperation and cohesiveness rather than authoritativeness. B. Regular and frequent interaction. C. Monitoring the group method of working. D. Powerful interaction can enhance the relation. E. Sense of responsibility within every individual in the team. F. All employees must be treated with respect and dignity. G. Monitoring the team members relationship. H. Criticism should be constructive and productive. Response: E, B, D, H C, F, G, D A, D, F, H Feedback: Right choice - refer section 15.2 C, F, G, A Question: Identify which among the following are the benefits of team building. A. Improving the services. B. A common goal. C. Deciding the way the work has to be accomplished. D. Give productive and constructive feedback. E. Unity. F. Setting targets. G. Brightening up the team members relationship.H. Have an insight about the interests or necessity of others.

Response: E, B, D, H Feedback: Not the right choice - refer section 15.4 C, F, G, D B, E, A, H A, C, F, G Question: Self-enhancement motivation is one of the five types of motivation. Identify the other four types of motivation from the given points below. A. Achievement B. Production C. Quality D. Competence E. Attitude F. Affiliation Response: A, C, D, F E, A, F, B Feedback: Not the right choice - refer section 15.3 E, F, A, D C, B, F,A -----------------------------