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EXECUTIVE SUMMARY
Indian snack food industry comprises of many Indian as well as MNCs. The Indian snack market reached a value of $307.7 million in 2001. The Indian snacks food market is of the order of 400,000 tones. This wide range of products are categorized under Potato / Banana Chips, Namkeens & Fun-Foods. The organized market for chips is estimated to be 6500 tons valued at Rs.2 bn. The market for branded chips has been growing at a fast pace of around 20-25 % annually. Since the majority of MNC's entered their venture in Ready-To-Eat Snacks & Namkeens. The project was conducted to study the overall industry for Ready-To-Eat Snacks & Namkeens. The research was conducted to study the actual buying behavior of the consumers and their preference for such a category of food. Research methodology being exploratory research Questionnaire method to interview consumers as well as retailers was adopted. Retailers were surveyed to know the actual market behavior, whereas the consumers were surveyed to know their preference and factors affecting their purchase. Secondary data on industry is collected through Internet, magazines & by visiting the people in the industry. The Research was a good experience & the final conclusion is that the consumers generally associate Ready-To-Eat Snacks & Namkeens with Time Pass. Majority of them prefers wafers to be their first choice with Fraiams being the second preference. Namkeens on other hand are usually preferred as hunger quencher and are eaten whenever the consumers are hungry. Ready-To-Eat Snacks & Namkeens are generally considered as take away food and hence the consumers generally buy 1-2 packs and does not store them. Through the research it was concluded that the consumers want even POPCORN to be included in this category which is also an opportunity for the manufacturers to launch a new product and extend their product width. Overall the industry is grooming and has vast opportunity to be cashed for the manufacturers.
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INTRODUCTION
India is one of the worlds major food producers but accounts for less than 1.5 per cent of international food trade. Food exports in 1998 stood at US$5.8 billion whereas the world total was US$438 billion. The Indian food industrys sales turnover is Rs. 140,000 crore annually as at the start of year 2000. Exports of food products can become a valuable growth driver for the Indian food industry, leveraging the historic base and new specialty categories where India has great potential to emerge as a strong brand abroad, according to the latest update on the industry by McKinsey The report, released on Monday at Foodpro 2003, the exposition organized in Chennai by the Confederation of Indian Industry, has identified emergence of an organized retail sector, value additions and convenience driven by consumers, India's growing acceptance as souring hub and continued deregulation of the food sector as the four positive trends. It pointed out that mass market of basic foods, value added foods and exotic foods and their exports were the main opportunities for the Indian food industry adding that there will also be a significant growth in terms of input providers, logistics suppliers and retail. Indian snack food industry comprises of many Indian as well as MNCs. The Indian snack market reached a value of $307.7 million in 2001. It is one of the largest snack markets in the Asia-Pacific region. Only Australia, China, Japan and South Korea have won greater revenue from the sale of snacks. India contributes three percent to the total Asia-Pacific snack market revenue.
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OBJECTIVES
Factors affecting the buying pattern of the consumer for Ready-To-Eat Snacks & Namkeens. Find out the consumers buying habits. Find out the consumer's future requirements. To study the overall Ready-To-Eat Snacks & Namkeens industry.
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INDUSTRY OVERVIEW
The Indian snacks food market is of the order of 400,000 tonnes. At a low average price of about Rs.35-60 a kg. Largest share of this Rs.14 bn market still remains with unorganized sector comprising of local manufacturers. There is a wide range of product categories differentiated based on taste. This wide range of products are categorized under Potato / Banana Chips, Namkeens & Fun-Foods. Chips market is largely dominated by the unorganized sector in India, which manufactures potato chips with fat content ranging from 20% to 40% and moisture content as high as 3-4%. These products are manufactured locally and sold loose or in ordinary Pollypouches. In the last 4-5 years, however, the organized market has grown considerably catering to upper/ middle class consumers in the urban areas. The organized market for chips is estimated to be 6500 tons valued at Rs.2 bn. The market for branded chips has been growing at a fast pace of around 20-25 % annually. Heavy promotions by branded chipmakers (like offering free gifts, toys etc with these products), has led to a major shift from unbranded to branded products. As per the views of MR. L.M AGARWAL (Executive Director of SM FOODS the manufacturers of PEPPY/PIKNIK) today the trend is shifting from unorganised to organised. So, the overall growth in the snacks food segment is happening between 10%-15% annually. However in the organized sector, the growth is happening at 50%-100% annually. The market is forecasted to reach a value of $459 million in 2006.
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FRITOLAY'S
Premium Salted Premium Spicy GARDEN Potato Salty Katli Potato Spicy katli JANTA Premium Salted Rs. 100 /Per Kg
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Packed in Polly Propane Plastic Rs. 120 /Per Kg Pouch with pre-printed Brand Name & Logo, Item Name & Package Details and MRP and Expiry Date Packed in Polly Propane Plastic Bags With Brand Name and
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Price Tags.
There are many others in the local organized sectors like Chheda, Raghuvansi etc in this category operating locally in a particular location. Recently Haldirams has come-up with new range of potato chips in three different tastes i.e. Paprika Chips, Pudina Treat and Classic Salted. Haldirams chips are also available in 75 GM packs for Rs.10/- as an inaugural offer. MARKET LEADERS: Frito-Lay's is the market leader with a 53 % market share, followed by Uncle Chips with 24 %. The balance market is divided among small local players. TARGET AUDIENCE: Generally Potato Chips are targeted towards all age groups differentiated in taste. For e.g. Premium Chips (Normal salty chips) are targeted towards Kids & Old age group due to their softness, even further it is more specifically targeted based on taste, like Premium Salted is targeted towards kids and Both Premium salted / Spicy are targeted toward all age groups.
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BANANA CHIPS:
MARKET PLAYERS:
BRANDS
PACKAGE Packed in Polly Propane Plastic Pouch with pre-printed Brand Name & Logo, Item Name & Package Details and MRP and Expiry Date
GARDEN
JANTA
Packed in Polly Propane Plastic Bags With Brand Name and Price Tags.
OTHERS
There are no recognized brands in this category. The majority of the banana chips sector is captured by local manufacturers distributing it loose to the retailers, who then packs it in 150gm (Rs.12/-), 250gm (Rs. 20/-) & 500gm (Rs. 35/-) in a normal plastic bags with only price stickers stuck to it. Tomato punch to this category of chips has been a runaway success. MARKET LEADERS: Majority of the market share i.e. 65% is divided amongst the unorganized sector distributing it locally, Garden being the major player amongst the local brands with 27% and the remaining is distributed amongst the other local brands like Raghuvansi, Janta, Chedda, etc.
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TARGET AUDIENCE: Banana Chips like potato chips are targeted towards all age groups; the Spicy Red Flavor is generally targeted to young and middle age groups whereas the tomato punch is targeted towards kids and old age groups. NAMKEENS: MARKET LEADERS: BRANDS PRODUCTS PRICE RANGE PACKAGES
FRITO'SLEHAR
Alu Bhujia Bikanari Bhujia Gujarati Khatta Metha Navratna Mix Natiyams (Moong Punch) Dal Masala
Rs.20/150Gm
Rs.5/30 Gm
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HALDIRAMS
Alu Bhujia Bikanari Bhujia Mix Farsan Chevada Spicy / Salty Sev Rs.42/400 Gm Rs.20/200 Gm Rs.3/30 GM
SM FOODSPEPPY NAMKINS
Bhujia Chevada Sev Nadyadi Chevada Sev Rs.60/80 Per Kg Packed in Polly Propane Packs With Brand name Chevada Mix Farsan Sev & MRP. Rs.5/50 Gm Packed in Aluminum vacuumed Packs
GARDENS
OTHERS
Rs.60 / Kg
There are many other local manufacturers with different varieties of namkeens ranging from Rs.60 to Rs.80 per kg. Fried Cashews and other dry fruit items are most costly ranging from Rs.200 to Rs.250 per kg and are generally available loose as per the consumer's requirements.
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MARKET LEADER : Haldirams Bhujia is a market leader in this category whereas Frito-Lehar captures the majority of the market for the small packs ranging from Rs.2 to Rs.10. Other players like Garden, Raghuvansi, Chedda etc hold a majority of the market for Chevada & Sev. SM FOODS has been recently introduced Peppy Namkeens. TARGET AUDIENCE : Namkeens are generally targeted towards all age groups and the target differentiated is based on regional taste preference for e.g. Bhujia's are famous in Rajasthan whereas Chevada's are famous in Gujarat & Fried Cashews is most preferred in Goa. FUN-FOODS: MARKET PLAYERS : BRANDS PRODUCTS Masala FRITOKURKURE Twistys Red Chili Chatka Peppy Cheeseballs Peppy Ringos SM FOODS Piknik Corn puffs PEPPY Peppy Hi protein crispies Peppy Minerette BONKERS Cheeseballs Rs.5/30 Gm Packed in Aluminum Rs.10/33 Gm Rs.5/15 Gm Packed in Aluminum PRICE RANGE Rs.5/22 Gm Rs.10/55 Gm Rs.20/140 Gm Packed in Aluminum PACKAGES
vacuumed Packs
vacuumed Packs
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vacuumed Packs Salty FRAIAMS OTHERS Spicy FRAIAMS Rs.5/75 Gm Packed in Plastic Bags
There are many local players in this category that deal only in FRAIAMS and others fried Fun-Foods. Generally Consumers are willing to purchase the branded ones because they come in many different tastes like Red Chili Chatka, Cheseeballs etc. MARKET LEADER : Since they are very few players in this category, PEPPY Products holds majorities of the market share especially Cheeseballs & FRAIAMS. Frito's-Kurkure is new to the market but still is at the second place. Bonkers and others cover a small segment. TARGET AUDIENCE : Fun-Foods is generally targeted to Kids & Youths who do majority of purchase. FunFoods and less preferred by middle age and old age groups. But Frito's-Kurkure is targeted in general as it can be also categorized under Namkeens.
PACKAGING:
Leading players try to woo consumers with attractive packaging and designs. Generally all branded companies uses the technology of packing the product with nitrogen filled aluminum vacuumed pouches, which help to keep the product fresh for a longer shelf life, but also increases the cost. Smaller manufacturers like Garden Foods, Raghuvanshi Exports, Janta etc use Polly Propane plastic pouches for packaging the products.
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The pouches are pre-printed with Company Name, Brand Name, Product Name, Ingredients, Mfg. Date & Best Before Date. MRP is then stamped by a machine before packing the products. Generally these packs are provided to the retailers in a series (Lar Form) with a hanging stand. When the products are to be distributed outside the country or in a bulk then the pouches are packed in Boxes with Company Name, Item Name & Brand Name printed on it.
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DISTRIBUTION:
Distribution is also one of the key parameters for expanding market share. Frito-Lays has the advantage of access to Pepsi's a formidable distribution network whereas products like Uncle Chipps is retailed through around 600000 outlets across the country. Generally Companies are having their sales vehicles that are loaded on daily basis and are distributed to local retailers. Some companies appoint Distributors. Distributors have to give a proposal with a market research like storage facilities, infrastructure, retail outlets in area, market leader, types of products available in the market etc. In some companies the products are delivered to the retailer twice a week (e.g. Frito India), while in some companies on daily basis (e.g. Garden). The products are generally sent in Boxes on an average each box contains 80 packs of 30 gm or 30 packs of 150 gm. Distributors are solely responsible for the sales in the particular area he is operating in. Every Distributor should have a specified number (varying from company-to-company) of minimum shops in his area. Distributors generally have small vans (rickshaws) and employ salesmen on commission basis who loads the products from the distributors storage and distributes it amongst the retailers. Companies nowadays have even started distribution through their websites. For e.g. companies like SM FOODS have recently launched a website Peppyland.Com, which, apart from being an interactive medium for kids, will also deliver its brands at their doorstep. It services one-lakh retail counters across the country by employing a total strength of 300 sales personnel and distributors nationwide.
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CONSUMER'S PROFILE:
Snack foods are impulse purchase products, and there is an element of indulgence associated with them. It does not figure very high on the shopping list. A consumer buys it only if it catches his eye at the outlet or is accompanied by a child who finds potato chips a fun snack. So leading players have stressed on attractive packaging and promotions targeted at children to increase consumption. As these products are general fun eat, brand loyalties are not strong and consumers look for novelty and new flavors. There is no notable difference in consumption pattern across various age groups. Snacks like Wafers & Chevadas are generally preferred for the daily consumption whereas fun-foods like Cheeseballs and Twistys are sold more in schools, Colleges, Railway Platforms and Movie Theatres. Kids generally prefer Fun-Foods whereas all age groups generally prefer Wafers and other snacks. Taste varies widely across the regions. For instance in South, banana chips are extremely popular which do not find many acceptances in other parts of the country. In east, Paaprichaat is very successful whereas in Mumbai, tomato punch has been a runaway success.
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2. LEHAR NAMKEENS
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3. GARDEN NAMKEENS
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RESEARCH DESIGN:
A research design expresses both the structure of the research problem and plan of investigation used to obtain empirical evidence on relation s of the problems. The research design was Exploratory in nature. The Exploratory research is done to provide insights into, and an understanding of, the problem confronting the researcher. As Exploration research serves the other purposes like the area of investigation may be so new or so vague that a researcher needs to do an exploration just to learn something about the dilemma facing the manager.
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The Exploratory research benefits from the use of the following methods: 1. Survey of Experts. 2. Pilot Surveys. 3. Analysis of Data. 4. Qualitative Research. Secondary Data and the Data from the Questionnaire were used to do the Analysis. This Exploratory research was done to give the insights about Consumers buying behavior. The factors affecting their purchase of Ready-To-Eat Snacks & Namkeens
DATA COLLECTION:
The Primary data was collected through questionnaire administered to both Retailers & Consumers. The questionnaire method was selected because it translated the information needed into a set of specific question that the respondents can and will answer. The questionnaire motivates and encourages the respondents to become involved in the interview to co-operate, and to complete the interview. Another advantage of the questionnaire is that it minimizes the response error. The Secondary Data was collected through Internet, Business journals.
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The questionnaire was designed keeping the overall objectives and the information required. The questionnaire given to Retailers was aimed to finding out the present purchasing pattern for Ready-To-Eat Snacks & Namkeens. The questionnaire administered to the Consumers was aimed at finding out their preference & factors affecting their purchase decision for Ready-To-Eat Snacks & Namkeens.
DATA ANALYSIS :
Data Analysis is being done arranging the data in tabular forms. Graphical Representation and using SPSS Software
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0 0 0 2 0 0 2 0 0 [Type text]
50
52
40
30
30
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r ,
t t
30
20
21
Count
15
6 4
0 brand ed Un branded anyh ing
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Out of the 50 retailers surveyed 20% of the retailer says that the consumers asks for a particular brand of snacks. Of this 10 consumers 60% of them are brand loyal, whereas 40% of them prefer whatever is available. 42% of consumers do initially asks for brand but they also fall in the category of the 40% of the consumers who asked for brand i.e. they prefer whatever is available. Remaining 38% of the consumers are not worried about brand they just ask for particular product and buy branded if available or anything.
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30
20
22 18
Count
10
IN WHAT NUMBERS
1-2
3
0 16 32
4 2
100
3-4 5-6
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Out of the 50 retailer surveyed 18 of them says that the consumers generally prefer the pack of 16gms i.e. of Rs.10/-, whereas 26 of them are of the opinion that pack of 32gms is more preferred by the consumers. Only 6 of the retailer feel that the consumers prefer 100gms pack. Almost 88% of the retailers say that consumers generally buy 1-2 packs, whereas only 10% say that they buy 3-4 packs. Only 2% of the retailers say that they buy 5-6 packs. This clearly depicts that Ready-To-Eat Snacks and Namkeens are generally considered as Time Pass Food and are not generally stocked by the consumers.
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LAYS 22.0%
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Out of 50 retailers surveyed almost 100% of them generally store Ruffles/Lays. But given a specific option 26% of them stores Ruffles, 22% stores Lays, 30% stores Haldirams, 12% stores Garden & 10% stores Janta. Haldirams amongst all brands has upper hand due to its brand name and also because they are available in both categories i.e. Wafers & Namkeens. Amongst the Namkeens Haldirams is the market leader whereas Wafers are concerned Ruffles/Lays captures the major chunk of the market.
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CHILD 7 2 35
YOUNG 15 39 9
OLD 28 9 6
TOTAL 50 50 50
35
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Out of the 50 Surveyed Retailers 28 of them feels that old age consumers prefer Wafers. 15 of them feel that young age people prefer Wafers, whereas 7 feel that children's prefer Wafers. As far as Namkeens are concerned 39 of them says Young prefers Namkeens most, Whereas 9 feels old prefer Namkeens and only 2 feels that children's prefer Namkeens. In case of Fraiams 70% of them agrees that Children's are more interested in Fraiams i.e. Cheese Balls etc., whereas 18% of young & 12% of the old age consumers are interested in eating Fraiams as Ready-To-Eat Snacks & Namkeens.
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Out of 50 consumers surveyed almost 42% of them generally associates Ready-To-Eat Snacks & Namkeens with Time Pass. But given a specific option 36% of them associates it with Tasty Food, 22% as Hunger Quencher.
Pr oduct Association
30
20
21 18
Frequency
10
11
Std. D ev = . 78 M ea n = 1. 80 N = 50.00 1. 00 1. 50 2. 00 2. 50 3. 00
Product Association
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Since Ready-To-Eat Snacks & Namkeens are associated with mostly Time Pass they generally i.e. 36% of time eaten when the consumer are in entertaining mood. Majority of the consumer's i.e. 56 eats it whenever they feel hungry. Mostly Namkeens are more preferred as hunger quencher. Only 8% of the consumers are ready to eat Ready-To-Eat Snacks & Namkeens any time of the day. Fraiams are majorly eaten whenever the consumers are watching movie or TV. Wafers on other hand are eaten any time of the day; no specific time or mood is associated with eating of wafer.
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r l c I
a b
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30
28
NO OF CONSUMERS
20
6 4
0 Yes
4 2
No
PRODUCT STORED
Out of 50 consumer surveyed 78% of them do not store Ready-To-Eat Snacks & Namkeens. Of which 28 of them buy 1-2 packs, 6 buy 3-4 packs and 5 buy on regular basis. Remaining 22% generally stores Ready-To-Eat Snacks & Namkeens. Of which 4 buy 1-2 packs, 1 buys 3-4 packs, 4 buy 5-6 packs and 2 of them buy on regular basis.
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4. Consumer rating of their Preference PRODUCT/PREFERENCE MOST PREFERENCE WAFERS 28 NAMKEENS 23 18 9 50 FRAIAMS 12 30 8 50
18 18 30
GENERALLY PREF LEAST PREF
70%
60% 50% 40% 30% 28
20%
10% 0% WAFERS
23
MOST PREF
12
FRAIAMS
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Out of 50 surveyed consumers 28 of them prefer wafers, 23 of them prefer Namkeens and only 12 of them has the Fraiams as there most preferred option. As far as the 2nd preference of the consumer is concerned 18 of them prefers Wafers, 18 prefer Namkeens and 30 prefers Fraiams. With reference to the consumers least preference only 4 of the 50 surveyed consumers prefer wafers as their last option; whereas 9 of them has Namkeens as their last option and 8 of the has Fraiams as their last option. Fraiams as whole is generally been selected as substitute to Wafers & Namkeens.
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SUGGESTIONS
The Growth rate of Fun-Foods Market is expected to grow by 8% whereas market for Potato Chips is expected to grow by 9.3% by the end 2006-2007. Demand of Potato Chips/ Namkeens is expected to reach 790 thousand Metric Tonnes whereas For Fun-Foods is expected to reach Rs. 50 bn by the end of 2006-2007. SM Foods has grown from a sales turnover of Rs 5.96 crore in 1993-94 to Rs 29 crore during 1999-2000. This marks a growth of over 350 per cent over a period of five years, a growth rate of 77 per cent each year. SM Foods has earmarked more money for marketing this year and is spending close to Rs.5 crore on a media blitz. Uncle Chipps a Delhi based food products company has an annual turnover of Rs600mn. Garden Foods has a daily sales turnover of around 8-10 thousand-kg. Britannia Industries Ltd has introduced a new range of traditional Namkeens called Britannia Snax in Mumbai. Targeted at the youth segment, the new range includes seven varieties of traditional Namkeens like `Bikaner ki Bhujia' and `Rajas-thani Alu Bhujia'. The new range is priced between Rs 5 and Rs 20.
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1. Which of these Ready-To-Eat Snacks & Namkeens is most preferred by consumers? Wafers Namkeens Fraiams
2. Which of these do the consumers mostly prefer? Branded Snacks Unbranded Snacks Any of These
3. Does the consumers asks for the particular flavour or they prefer any flavour? Yes, they do ask for particular flavour. Yes, they do ask for particular flavour but if not available prefer whichever is available. No, they accept whichever flavour is available.
5. Which size of pack do the consumers generally prefer? 16 gms 32 gms 100 gms 500 gms 1kg
6. Which of this brand do you store? Ruffles Lays Haldirams Garden Janta
7. What number of packs do the consumers generally buy? 1-2 3-4 5-6
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2. With what do you associate Ready-To-Eat Snacks & Namkeens? Time Pass Tasty Food Hunger Quencher Just like Other
3. When do you generally have Ready-To-Eat Snacks & Namkeens? Whenever Feel Hungry. During Movies or while watching TV. Any Time of the day.
No
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5. Rate the products from 1-3 among as per your preference (With 1-most preferred 3-least Preferred)? Wafers Namkeens Fraiams
6. Which of this brand do you store? Ruffles Lays Haldirams Garden Janta
7. How often do you buy such Ready-To-Eat Snacks & Namkeens? 1-2 a week 3-4 a week 5-6 a week On Regular Basis
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BIBLIOGRAPHY
I thank the following people for providing valuable information & guidance
Mr. Rajeev (Marketing Executive, Garden Foods) Mr. Rajesh Gandhi (Sales Supervisor, SM FOODS) Mr. Rajesh Shah (Distributor, Frito-Lays) Local Retailers Consumer Respondent
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