Liz Darnell 678-756-3319 LinchpinLiz@gmail.

com
Linkedin.com/in/lizdarnell1
5300 Oglethorpe Ct. - Powder Springs, GA 30127

Performance driven leader with a versatile background and energetic flexibility, seeking a career position with a company where the skills I have learned will be effectively utilized to increase profitability and visibility. A results-oriented manager with excellent client and project management skills, I have been consistently recognized for exceeding expectations and increasing efficiency. Action- oriented with strong ability to communicate effectively with customer, executive and business audiences, I am highly competent and motivated to achieve the best for my company and their clients.

__________________________________________________________________________________________________________ Skill Highlights

Compensation/benefits administration Recruitment & staffing, interviewing & hiring Retention & motivation programs Employee scheduling, training, coaching & development Cross-functional team management Problem resolution and crises aversion Client account management & client relations Strategic sales & marketing directives, including social media initiatives Microsoft Office (PC & MAC), Web, Windows & Mac OS proficiency (some competency with Adobe Creative Suite); Quickbooks Certified User with Accounting (A/R & A/P) acumen

Typing 90-95 wpm Business correspondence, contract drafting Executive representation to high profile clients Budget & policy development Proofreading & copy writing Report generation & analysis Travel administration (both national and international) & multi-calendar management Able to effectively persuade & mediate Inventory, purchasing & facilities management Creative problem solver & goal-oriented Energetic work attitude & dynamic team- player

__________________________________________________________________________________________________________ Core Accomplishments

Supervision, Sales & Business Development: Implemented marketing strategies which resulted in 10% customer growth through low/no cost measures Responsible for creative and functional design of webstores, marketed to audience of 3+ million daily Spearheaded transition of customer service and fulfillment departments from 4 companies into 1, drastically reducing operational expense for 4 companies Trained numerous staff to create exceptional relationships, manage inventory, order management Achieved revenue objectives by implementing cost-cutting and waste eliminating measures Ensured superior customer service by implementing procedures, empowering staff, and conducting post- purchase follow-up and customer retention programs Investigated and analyzed client complaints to identify and resolve functionality and service issues Implemented & managed stop gap measures to increase cash availability as division business manager Consistently generated additional revenue through skilled sales and marketing techniques, increasing sales by 5-10% per month on a consistent basis Up-sold products and motivated customers to upgrade current purchases plans Led direct reports to determine marketing position, pricing, advertising, sales forecast and promotional aspects with new and existing products, mentoring them to become more autonomous Effectively executed new marketing outlines based on market research trends collected to reflect consumer interest on both tactical and strategic levels Operations, Administration & Human Resources: Collaborated with numerous departments to ensure smooth work flow and efficient organization operations and accountable for all operations and administration in busy office Ensured executive team free to expand business by handling all administrative tasks and errands Successfully planned and executed corporate meetings, retreats, special events and programs for 25+ employees and multi-day conferences for as many as 200 clients (including vendor and sponsor soliciting and coordination) Successfully recruited, interviewed, trained and managed multi-department staff and contractors

Liz Darnell 678-756-3319 LinchpinLiz@gmail.com

Linkedin.com/in/lizdarnell1
5300 Oglethorpe Ct. - Powder Springs, GA 30127

Professional Experience
February 2007- Present
Response Beacon, LLC / American Vision, Inc / Liberty Alliance, LLC o Director of Human Resources Ensured organization provided for safety, morale and development of workforce, while complying with state and federal employment law and industry best practices. Managed health and welfare initiatives, integrated the results of strategic planning to attain company productivity goals while promoting employee satisfaction and retention of top-tier talent. Initiated annual review process, salary surveys and team building events and implemented policy improvements. o Director of Customer Relations / Operations Consistent record of improving productivity, reducing costs and resolving complex issues; served as corporate liaison between numerous departments (Marketing, IT, Finance, Fulfillment, Publishing, Customer Service); negotiated pricing with vendors and B2B clients, decreasing costs by 15% and increasing revenue by 10-20% each month; developed departments first incentive program resulting in 23% increase in speed and accuracy (fulfillment) and reduced waste/unnecessary expense by 40% (in customer service); supervised cross- functional team to create an exceptional customer experience from first to final interaction; consistently praised for quality and timeliness of resolution and creative crisis aversion; systematically improved processes and increased revenue. o Executive Assistant to the CEO Managed executive calendar and personal and professional errands; prepared meeting agendas; coordinated weekly project meetings; executive liaison to office of 17 staff members; systematically increased organization by developing more efficient filing systems, customer database protocols and employee manuals; maintained and prioritized daily tasks and projects including travel administration, expense reporting, general errands, facility operations, and corporate events; compiled semi-annual reports for fiscal budgets; developed creative promotions to encourage employees to meet goals,; consistent record of improving productivity, reducing costs and resolving complex corporate-wide issues. o Interim Division Business Manager Managed A/P & A/R, while conducting thorough P&L in printing division; entry of sales orders; payroll and HR; successfully implemented stop-gap measures to increase cash availability.

December 2004 February 2007

Method IQ, Inc (Acquired by Charys Holding Company) o Executive Assistant to Executive Team / Facilities Manager Managed six executive calendars; prepared meeting agendas and minutes; coordinated weekly project meetings; executive liaison to office of 25+ onsite and 50+ offsite staff members; systematically increased organization by developing more efficient filing systems, customer database protocols and employee manuals; maintained and prioritized daily tasks and projects including call logs, travel administration, expense reporting, general errands and corporate events; compiled annual reports for end of year fiscal budgets; developed creative promotions to encourage employees to meet goals, resulting in 95% achievement rate (in call center environment); consistent record of improving productivity, reducing costs and resolving complex departmental issues; company acquired and executive team positions were eliminated forcing a move.

Liz Darnell 678-756-3319 LinchpinLiz@gmail.com

Linkedin.com/in/lizdarnell1
5300 Oglethorpe Ct. - Powder Springs, GA 30127

Recommendations
Liz is one of the hardest working managers I have ever had the pleasure of knowing or working with. She will always be willing to "roll up her sleeves" to get the task done; even if it mean staying later or working from home at night after her kids are in bed! Liz is an inspiration to me and others that have worked with her! I highly recommend Liz to everyone and anyone in any business situation!! Tracey Lee, Owner, The Accounting & Business Consulting Group, LLC Liz is energetic and efficient, working circles around most people. As a manager she is adept at helping the people under her supervision reach their full potential. Linsay Morgan, reported to Liz Liz is one of the hardest working, most energetic, and dependable employees I have ever had. I never need to worry that she will carry out an order. She is also a self-starter and takes initiative to improve the company wherever she sees need for improvement. She loves responsibility and thrives on a challenge. She's eager to serve. Liz is a tremendous asset. Brandon Vallorani, Executive Vice President, American Vision & CEO Liberty Alliance, LLC As a board member who spends a lot of time at the office, I have observed that Liz is consistently the person we depend on most at our organization. As a Customer Relations professional, she performs her duties flawlessly. Because her talents are so diverse, she is often called upon in the performance of many other tasks. We know that if something has to be done, particularly of an urgent nature, Liz will follow through without complaining. Liz has a very pleasing personality. She is a delight to everyone who is privileged enough to work shoulder to shoulder with her. She would be a tremendous asset to any organization who sought her for employment. Liz receives my highest praise Kent Thelen, Chairman, American Vision Liz is like Mary Poppins: Practically Perfect in Every Way. When she organizes a meeting, or a trip, she makes sure all the little details are covered, to the minutest details, and she does it in no time at all. From buying the tickets to arranging hotels and rental cars, to taking care of accommodation or meals, to being on the accountant's tail to reimburse expenses on time. A very precious co-worker to have around. Bojidar Marinov, Former Staff Writer & Speaker We at Rottweiler / Centerpoint would definitely recommend Liz. She displays leadership that is stable and consistent. Often she must be versatile, focused and multi tasked and this is only a portion of what describes her abilities from our observation. Often receiving tasks that are complex, she continues to shine in her ability to deliver comprehensive effectiveness for her team. Duke Smith, Owner, Rottweiler Security & Network Systems Hard working and good at what she does, Liz maintains a cheerful attitude while cultivating performance and respect in those working under her. Liz is the go-to person who assists in almost every aspect of the company and comes highly recommended by me. Stewart Adams, Department Director, Liberty Alliance I have worked with Liz for over a year and have been so impressed with her overall. She has a high capacity for organizing, implementing and surveying any tasks that is presented. Her communication abilities were most impressive while planning events with her. Liz is a highly competent, professional woman with the influence to take given opportunities and turn them into positive enhancements for any organization. Annette Frisby, Account Manager, Lifeway Ridgecrest Conference Center