www.arisglobal.

com w ri g om o

Software solutions for life sciences

agInquirer
MEDICAL INFORMATION MANAGEMENT
Key benets
Improves quality, consistency and speed of responses and information distribution Increases operational efciency, productivity and cost reduction Reduces risk of liability through the dissemination of more accurate, authorized and consistent information Automates inquiry response generation with pre-built templates and FAQs Delivers powerful and personalized dashboard based on user roles Facilitates compliance and adherence to regulations Allows full lifecycle tracking of safety and product complaint-related inquiries Builds a structured knowledge base and history of inquiries and responses Provides comprehensive management reports, trending and performance metrics

Medical information departments are being overwhelmed with inquiries from consumers and healthcare professionals on a broad range of subjects, including dosage levels, potential effects of drug combinations, reactions/adverse events, off-label usage, and self-medication. It is essential that responses to these inquiries are provided in a consistent, accurate and efcient manner to minimize risk to patients and the legal liability of the manufacturer.

Versatile solutions for medical information

agInquirer is a comprehensive system that facilitates the intake, handling, routing, and fulllment of medical inquiries. agInquirer supports the day-to-day business needs of the medical information department by providing an intuitive solution to manage and distribute consistent and accurate product information to many different stakeholders, including patients, sales representatives and healthcare professionals. This enables organizations to be much more efcient in their operations, lowering operational costs and, at the same time, reducing the risk of liability and increasing customer satisfaction and brand loyalty.

Inquiry entry and fulllment

agInquirers enhanced user interface allows for quick, easy and accurate entry and prioritization of inquiries. Inquiries can be received automatically via email or fax or can be entered manually. For each case, the system will track all key elements such as multiple contacts, products and requests. Optionally, each request can be tracked individually. Approved responses, in the form of FAQs or standard response templates that support the inclusion of document enclosures and references, can be immediately linked to an inquiry to enable the creation of authorized, accurate and consistent responses. Responses are then distributed by email, fax or post based on contact preferences. Additionally, users can create and send secondary responses to other individuals, such as the regional sales representative. If required, responses can be routed for approval via workow before distribution. The FAQs and templates are routed through an approval process via workow to ensure only approved content is used to respond to an inquiry. Expiration dates can be set to ensure only valid FAQs, documents and templates are used within a response. Advanced security ensures only authorized users have access to the relevant information enabling the system to be used in a global environment.

SOFTWARE SOLUTIONS FOR LIFE SCIENCES

www.arisglobal.com

Software solutions for life sciences

agInquirer
MEDICAL INFORMATION MANAGEMENT

Inquiry classication and workow

Managers can establish workow rules to balance and distribute the inquiry workload across available staff based on product, priority and user role while specic inquiry responses can be sent for approval by specialist staff. Users can classify inquiries and automatically forward potential adverse event reports and product complaints directly to the pharmacovigilance or complaint reporting systems respectively with the case IDs returned automatically to the agInquirer system, The workows are entirely congurable allowing for variances in regional inquiry management. Workows can also be applied to FAQs and Response templates, with full version tracking.

Reporting and inquiry analysis

agInquirers powerful query and reporting tools allow instant access to all inquiries and responses. Standard and custom reports and charts provide management reporting, trending, and analysis, while a personalized dashboard allows users to view critical metrics and compliance data related to their role. Reports can be output in a variety of formats including PDF, Microsoft Word, Excel or PowerPoint.

Seamless integration
A Web-based system, agInquirer can be seamlessly integrated with other applications. These include call centers, safety systems for the transmission of potential adverse event reports, complaint systems and Documentum for the storage of product literature and responses. Access to online medical information library databases such as MEDLINE and Embase is also provided to assist in proactive literature searching and for the preparation of responses.

Delivering business value

About Aris Global For more than 20 years, Aris Global has been a trusted and reliable partner of many of the world's leading pharmaceutical, device, biotechnology and clinical research organizations. More than 300 life sciences companies rely on our innovation and advanced technology solutions in pharmacovigilance & safety, regulatory affairs, clinical research and medical information.

agInquirer manages the full medical information request and response lifecycle, including passing requests to other departments and systems, and notifying individuals of actions needed. This eliminates redundant processes and streamlines interdepartmental information ow, eliminating any delays or loss of critical information due to manual processes. agInquirer helps life science organizations improve customer service levels and streamline business processes, while becoming more compliant, efcient and productive, with increased legal protection.

For more information, contact us at: www.arisglobal.com / info@arisglobal.com

USA: +1 203 588 3000 UK: +44 1908 506075 Germany: +49 89 666 0840 India: +91 80 6621 2747 Italy: +39 06 4927 0868 Japan: +81 3 6304 5462

Copyright 2011 Aris Global. All rights reserved. All trademarks are the property of their respective owners.

DS-IQ0911