Standard Operating Procedure For Transfer of medicine or product to the patient

Purpose: To ensure that patients receive the dispensed products intended for them and with sufficient knowledge to enable them to take their medicines efficiently.

Scope: This procedure covers the transfer of all dispensed prescription items to patients and their representatives.

Responsibility: It is the responsibility of pharmacist to transfer medicines to a patient.

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Standard Operating Procedure

Transfer of medicine or product to the patient

Responsibility: Pharmacist [P], Technician [T], Assistant [A].

Process Steps 1. Greet person. Determine if person is patient representative. Ask the customer for full name and address. 2. Validity and safety check.

Key Points If in doubt, do not be afraid to ask for identification. Find out whether patient has any sensory disability or language difficulties. [P] [T] [A]

Double check that the product is in date [P] and contains a safety leaflet. If at this [T] Check whether the prescription matches the stage there is any doubt refer to name on the product, and that there are no pharmacist or other member of the errors. dispensary team. 3. Information provision. Make sure all appropriate information is provided to the customer, use consultation area if deemed necessary.. Make sure there is adequate compliance and that the customer understands instructions as well as possible. Give the customer opportunity to ask questions by asking open questions such as what would you like to know about your medication. [P] [T] [A]

4. Transfer of medicines.

Make sure packaging is adequate for the patient. Elderly may require blister Hand over medicines and ask if there are packaging whereas mothers may any further enquiries they would like to ask. require Child Resistant Containers, spoons or syringes. Follow any additional instructions on the bag. 5. Retain the prescription. Separate the prescriptions into levy and non-levy and place into the appropriate draw. Double check that the back of the prescription has been signed If the product is a CD or private prescription make sure that the pharmacist enters it in the appropriate register.

[P] [T]

[P] [T]

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Additional notes:

Known risks:

Review procedure: This SOP is dynamic, and should be constantly updated when and where necessary. The above box can be filled concerning new staff, adverse incidents or any new circumstance which arise after the publication of this first version. If no errors, incidences or RPSGB recommendations occur a review will be carried out every six months starting from the creation date*. This review will update the SOP content and format with the goal to enable better transfer of medicines to the patient. I have signed to say that I have read and understood the instructions overleaf. Name Signature Date

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