FOR IMMEDIATE RELEASE

XL WORLD Opens a New Facility in Bacau, ROMANIA

Xl World announces the opening of its fourth site in Bacău, Romania at the end of September.
The new facility will outsource call centre services and will employ 50 multilingual agents
initially, with the possibility of increasing that number to 150 agents within the first year.

LONDON, August 21st, 2006 – XL World is starting up the fourth business centre in Romania,
which will go live by the end of September. The opening of the new site will bring along the
expansion of the current operation and will allow XL World to build up a wider range of inbound
and outbound call centre services.

In order to guarantee availability of agents with the desired skills set and knowledge of
languages, XL World is pursuing a strategy of opening multiple sites in university towns. The
new site is located in the city of Bacău, an important centre that boasts a remarkable pool of
highly-skilled, multilingual staff. Agents having advanced technical skills in software
development and help desk support are also available, along with additional services.

Each seat in the new location will be equipped with a PC, VOIP phone and fast Internet and
data connection. Videoconferencing and screen sharing systems are also available: these are
valuable tools for remote training and monitoring, with the immediate advantage to the client
of reduced setup times and cost savings.

Initially the facility will employ 50 agents and is expected to triple that number within the first
12 months. All agents are highly educated and have excellent mastery of the main European
languages: English, French, German, Spanish, Italian, Hungarian, Romanian and Russian.
Agents are trained in telephone etiquette and techniques.

“In the call centre outsourcing market, where national barriers become less and less
significant, Romania is becoming an attractive destination for multilingual outsourcing services
due to low costs and availability of multilingual agents”, says Daniele Cavallini, Administrator of
XL World. “We have strong knowledge of the Romanian environment and of its legal and
administrative systems. But what really makes a difference when it comes to our services is
the highly integrated mix of technology, skills and organization that we offer our clients.”

XL World

XL World (http://www.xlworld.eu) is one of the leading outsourcing companies in Romania. The

main areas of expertise are call centre and BPO. XL World also provides support for starting up
dedicated outsourcing facilities: such organizations are either fully owned by the client or are
set up under a “Build, Operate and Transfer” agreement.

XL World operates a state-of-the-art infrastructure using cutting edge technologies: Call Centre
Management Software, CTI supporting Voice-Over Internet Protocol (VOIP), Application
Sharing, Videoconference systems and redundant fibre connections, among others.

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Contact:

XL WORLD Ltd
Anelia Trifu
anelia.trifu@xlworld.eu
15 Hanover Square
Mayfair, London W1S 1HS

Tel. +44 (0) 207 099 2892

www.xlworld.eu