BUSINESS COMMUNICATION CAF ASSIGNMENT

Submitted to

Prof (Col) A K Rajpal

NON VERBAL COMMUNICATION IN EVERY DAY LIFE Ill Move When I am Ready and Not Before

By

KESA PRANEETH KUMAR A0101911015 Section D-36 MBA Class of 2013 Submitted on 13 August 2012

NON VERBAL COMMUNICATION Non verbal communication is the message or response not expressed or sent in words. They may be hints, suggestions or indications. In reality actions speak louder than words, Ralph Waldo Emerson stated What you are speaks so loudly that I cannot hear what you say. There is a distinction between the meanings we Give in words and the meanings we Giveoff in non verbal signals. Non verbal signals are unconscious parts of our behavior which is a deeply rooted part in our entire makeup as it is the most basic part of our personality. It actually resembles to body language or behavior. But behavior is an interactional situation which has message value i.e. is communication, it follows no matter how one may try, one cannot not communicate. Activity or inactivity, words or silence, all have message value: they influence others and these others, in turn cannot not respond to these communications. It is the unspoken communication that goes on in every Face-to-Face encounter with another human being. It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul. Messages can be communicated through gestures and touch, by body language or posture, by facial expression and eye contact. Nonverbal messages could also be communicated through material exponential; meaning, objects. Importance of Non verbal communication is only 7% of a messages effect are carried by words; listeners receive the other 93% through non -verbal means. Nonverbal communication can portray a message both verbally and with the correct body signals. They include physical features, both changeable and unchangeable, your gestures and signals you send to others at a conscious and unconscious level, and the space that you use when communicating with others. The wrong message can be established if the body language conveyed does not match a verbal message. Nonverbal communication strengthens a first impression in common situations like attracting a partner or in a business interview. There are different types of non verbal communications are there. They are Body Language or Kinesics, Clothing Communication, Voice or Paralanguage, Space and Distance, Time and Touch. Each type has its own identity and they have a capability to define a person based on his non verbal communications. Body language and kinesics are based on the behavioural patterns of nonverbal communication. We can judge a person by observing his/her body language. People with arms folded and legs crossed and bodies turned away are signalling that they are rejecting messages.

People showing open hands, fully facing you and both feet planted on the ground are accepting them. In body language face is an important source of information as it cannot be hidden. In addition, eye contact, pupil size, and the smile provide additional cues to informed observers. Other one in body language is facial expressions which can be judged like smiling or not smiling, if eyes are centred it shows that other person in focussed and if those are gazing up it shows the person is thinking. Lips, in this part if they are parted it is relaxing case, if they are together then possibly concerned and wide opened lips shows very happy or very angry. Arms crossed shows angry and disapproving while open arms shows honest and accepting. Hands, if they are on the top of head it shows amazement, scratching head shows confused and rubbing eyes shows tired rubbing chin shows thinking or feeling shy. Fingers: if they are interlocked then tense, pointing any one shows anger, ok signal is fine and V sign is peace. One can interpret body language in four ways and they are responsive, reflective, combative, and fugitive. Responsive body language shows engaged in leaning forward, open body, open arms and open hands, open legs, feet under chair. This type of body language shows eagerness and ready to agree. Reflective body language signs are stroking chins, looking up and right, legs crossed in four positions, ankle on knee, arms behind back and open feet. Fugitive body language has bored starting into space, slumped posture, doodling, foot tapping, looking around, moving back, arms folded, thigh on knee and head down, frown. Combative body language signs are finger tapping, foot tapping, starring finger pointing, fists clenched, and hands on hips, frown. Artifactual communication is an integral part of nonverbal communication. It includes the use of personal adornments such as clothing, jewellery, makeup, hairstyles and beards. People are apt to make inferences about us based on the way we dress. Proxemic cues, including the treatment of space and territory influence interaction and help define the communication experience. Environmental spaces are categorized into three categories: informal, semi fixedfeature, and fixed-feature based on the perceived permanence of the physical space. Territoriality is an important concept in communication: typically, human beings stake out space or territory. Territoriality describes the need to demonstrate a possessive or ownership relationship to space. Markers are used to reserve space and set boundaries that help identify the space as belonging to someone. The use of nonverbal cues is affected by variables such as gender, culture, and technology.

The ways men and women use nonverbal cues reflects societal practices. To a large degree, people modify their use of nonverbal cues depending on the culture they belong to or identify with Nonverbal communication is also affected by whether communication is occurring on-or off-line. Proxemics is the study of how people use and perceive the physical space around them. The space between the sender and the receiver of a message influences the way the message is interpreted. In addition, the perception and use of space varies significantly across cultures and different settings within cultures. Space in nonverbal communication may be divided into four main categories: intimate, social, personal, and public space. Primary territory: This refers to an area that is associated with someone who has exclusive use of it. An example is a house that others cannot enter without the owners permission. Secondary territory: Unlike primary territory, there is no right to occupancy of secondary territory, but people may still feel some degree of ownership of such space as they develop the custom of occupying it. For example, someone may sit in the same seat in church every week and feel irritated if someone else sits there. Public territory: this refers to an area that is available to all, but only for a set period, such as a parking space or a seat in a library. Although people have only a limited claim over that space, they often extend that claim. For example, it was found that people take longer to leave a parking space when someone is waiting to take that space. Interaction territory: this is space held by others when they are interacting. For example, when a group is talking to each other on a footpath, others will walk around the group rather than disturb their interaction territory. Chronemics is the study of the use of time in nonverbal communication. The way we perceive time, structure our time and react to time is a powerful communication tool and helps set the stage for communication. Time perceptions include punctuality and the willingness to wait, plus the speed of speech and how long people are willing to listen. The timing and frequency of an action as well as the tempo and rhythm of communications within an interaction contributes to the interpretation of nonverbal messages. A monochronic time system means that things are done one at a time and time is segmented into precise, small units. Under this system time is scheduled, arranged and managed. A polychronic time system is a system where several things can be done at once, and a more fluid approach is taken to scheduling time.

Haptics is the study of touching as nonverbal communication, and haptic communication refers to how people and other animals communicate via touching. Touches among humans that can be defined as communication include handshakes, holding hands, kissing (cheek, lips, and hand), back slapping, high fives, a pat on the shoulder, and brushing an arm. Touching of oneself may include licking, picking, holding, and scratching. These behaviours are referred to as "adapters" or "tells" and may send messages that reveal the intentions or feelings of a communicator and a listener. The meaning conveyed from touch is highly dependent upon the culture, the context of the situation, the relationship between communicators, and the manner of touch.

In the given case drivers can park the car in 32 sec if there is no one and they are taking more time if someone is waiting for them. This shows the nonverbal behavior which is causing the internal tendency of tension and due to this reason it is taking more time to park the car, as actions have much effect than words. This is the behavior which is excited due to the non verbal communication of opposite body which is causing effect. This is the main reason which I personally believe for the late parking and last but not least Argyle concluded there are five primary functions of nonverbal bodily behaviour in human communication:

Express emotions Express interpersonal attitudes To accompany speech in managing the cues of interaction between speakers and

listeners

Self-presentation of ones personality Rituals (greetings)

In regards to expressing interpersonal attitudes, humans communicate interpersonal closeness through a series of nonverbal actions known as immediacy behaviours. Examples of immediacy behaviours are smiling, touching, open body positions, and eye contact. Cultures that display these immediacy behaviours are considered high-contact cultures.