Student Development Program

{Training Manual}
For

Bharati Vidyapeeth College of Engineering

(Delhi)
By

Suresh Kumar
(NLP Practitioner)

Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

TABLE OF CONTENTS
S. N.
1
2 3 4

TOPIC

PAGE No.
3 4 6 8 10 12 15 18 24 25

Introduction Problem Solving Criticism Self Confidence Time management Communication Skills Presentation Skills Interview Skills Doesnt matter About the Coach

5
6

7
8

9
10

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Suresh Introduction

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Whatever we do, it comes under the following cycle. Look at the cycle carefully.

According to this cycle, whatever we do, we first think about it. Our thinking helps us to form certain beliefs. These beliefs influence our decisions and out decision determine our action/behavior. Our actions give us certain results which determines our potential. This cycle is true for positive as well as negative behavior. The action or behavior cannot be changed unless we change our thoughts about it. In our training we attempt to make a change at How You Thinking. Whatever you do or want to change, you must focus on what you think about it. Then change the thinking.

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Suresh Problem Solving

SOME FACTS

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

It is part of our life Everybody has problem It has limited life span Problems do change us It is as big as we think it 80%/20% rule Most of problems are repetitive No choice on problem but can definitely choose reaction

EFFECTS
Problems do change us Problems do not just go away Avoidance of problems creates new problems If not solved immediately they become bigger & difficult later & remain a barrier for us

REASONS
Fear Lack of resources Cause & effect Complexity

MANAGING PROBLEMS POSITIVELY

Do not underestimate Dont exaggerate Do not wait (Solve the problem then & there)
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Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Do not increase the gravity Keep a distance from problem You cant solve your problems with the same mind that created it

HOW TO SOLVE

Responsibility: You only are responsible for your problems Positive Intention: Behind every problem there is a positive intention Find the cause: Get to the Root of the problem Chunk the problem: Break the problem into small chunks & then solve one by

one Develop the options: One option you are machine, two option you are in dilemma. For better choice develop more options Choose the right one: B.O.R.N.- Better Option Right Now Take action: Act now Monitor your actions: Whether your actions are taking you to solution

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Suresh Criticism
SOME FACTS

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Act of pointing out wrongs Majority of people hates it People prefer to avoid it Greatest leaders in history were the most criticized Critic points out imperfections of other but does not do anything It is unavoidable

WHEN CRITICISM HURTS

Comes from superior In front of others Questions/suspects our motives Opposite to expectations Comes from closed ones It is continual

TYPES
Negative: Holding individual at fault Effects: Insult Misunderstanding Defensiveness Low self esteem Broken relationship Positive: Action/behavior is pointed Effects: Support Improvement No feeling of hurt Better relationship
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Suresh
WAYS TO HANDLE CRITICISM

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Confront it: Counter attack of criticism when criticized Reject it: Reject the criticism by disagreeing I know what I am doing Accept it: Accept the criticism and try to improve

HANDLING EFFECTIVELY
Anticipate criticism Ask the intention Reframing and Learning Gratitude

CRITICIZING WITHOUT HURTING

To err is human Tone of Voice Criticize Important Things Praise then Criticism Criticize the action Criticize with suggestions Benefits

TIPS
Dos Remember it is an opinion Admit when wrong Ask for suggestions Feel pride that at least you and your deeds are noticed Donts Dont exaggerate the impact Don't take revenge Dont argue when you are criticized Dont justify your action
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Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Self Confidence
WHAT IT IS
Capabilities Being calm & cool Not concerning about others Being specific Expectation Be positive Inner self

WHAT IT IS NOT
You are better than others Ability to step on others Not to make mistakes Taking advantage of others Doing self praised

POOR CONFIDENCE
Sticking to the old pattern. Not doing sufficient attempts. Generalizing our failures. Magnifying the difficulties and minimizing the opportunities Low self esteem. Shyness. Fears and doubts. Judgmental attitude Expectations of others

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Suresh
EFFECTS OF LOW CONFIDENCE
Undermining ourselves Poor result Poor relationship Fearing new situations, new people or tasks Mediocre life

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

BENEFITS OF SELF CONFIDENCE

Most things become easy Achieve the real goals in our life Understand our own worth Confident people have more success Confident people live life fullest

HOW TO BE CONFIDENT
Self analysis Change your focus Affirmation Self acceptance Understand your uniqueness Feel in control of your life Mastering your fate Be true to yourself Learning Finding your strength & weakness Become very good at what you do

Page 9 of 28

Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Time Management
SOME FACTS

Everybody has same amount of time Time management is life management Plan your priorities It is not keep yourself over busy It is to have more time for things truly meaningful to us

TIME WASTERS
Computer & internet Telephone Traffic jam Poor health Bad machinery Procrastination

OUR PRIORITIES
Important & urgent Important but not urgent Urgent but not important Not urgent & not important

PILLARS OF OUR LIFE

Self Family Society Career

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Suresh
Be very busy Doing whatever grabs attention next Doing very efficiently what need not be done at all Not spending enough time on top priorities Poor planning

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

COMMON MISTAKES IN MANAGING YOUR TIME

POINTS TO BE CONSIDERED WHILE MANAGING TIME

Writing helps organize, prioritize& manage task You should only have to remember the details of your work when you actually need them You can't do everything available Make time for the important things Weekly planning helps balance long-term importance and short-term urgency in a meaningful way You work most effectively when you can focus on a single project for a block of time Eliminating the worst practices is essential to effective time management Learn to say no.

FINE TUNE TIME MANAGEMENT

Delegate Deadline Simplify the task Set a place Be ruthless with your time

TIME MONITORING
S. N. Time Slots Activities done Priorities

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Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Communication Skill
PROCESS

Process of sending/ receiving information Sender sends the information Receiver receives the information Feedback You cannot not communicate

FEEDBACK
Intention Specific Timeliness Usefulness Readiness

TYPES OF COMMUNICATION

Verbal
Speaking: Actual words we speak Language Simple & short sentences Avoid rarity of words Listening: Actual words we hear It is 80% of communication We learn a lot by listening People prefer a good listener rather a good speaker The listener controls the conversation

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Suresh
ACTIVE LISTENING
Giving the other person time to speak Make the speaker feel comfortable Maintaining a comfortable level of eye contact Show that you want to listen Remove all the distractions Listen sympathetically without interruption Listen without any judgment Ask questions in between Do not criticize them Voice agreement

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

NON-VERBAL
Facial expression: Contraction & expansion of brow, eyes, nose, lips, jaw Voice Volume, speed & clarity Modulation Pauses Body Language: Position & movement of our limbs

BARRIERS IN COMMUNICATION
Allness Undermining others Language Our emotions Distraction/disturbance Generalization Deletion Distortion Assumption

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Suresh
EFFECTIVE COM
Set your communication goal Plan your communication Consider the QUESTIONS Create emotional states Establishing and maintaining rapport Matching the other person's criteria Mind your language: Use Sensory Based Language Associate/disassociate Congruence between verbal and non-verbal Set ego aside Negation Use suitable examples Effect / intention Develop different styles

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

o o

Page 14 of 28

Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Presentation Skills/Public Speaking

SOME FACTS
Biggest fear people fear According to a survey done on 1000 individuals: 90% were afraid of hosting a speaking engagement 20% has done at least once & never wanted to do again 75% commented that such skills are gifted/inborn & those only can do it

o o o

REASONS OF STAGE FRIGHT

Fear of rejection Fear of failure Fear of being judged Fear of being ridiculed Undermining yourself

OVERCOMING STAGE FRIGHT

Understand your worth Challenge your thoughts Searching for your trigger of success Be relaxed Positive expectancy Do the rehearsal for the public speaking

PREPARATION & CONTENTS

Consider following points for developing contents: Time allotted to you Your audience Usefulness & benefits Gather information & knowledge Organize your speech from start to end
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Suresh
Use catchy words & quotations Rule of three Give relevant examples Use audio visual aid Make an outline of the speech Mind your language Prepare for the probable questions

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

DELIVERY (ESVO)

Eye Contact
Establish before start speaking Initially look at the people who seem to like you Maintain it with everyone present Should be done at random Break it at the end of the sentence

Smile
Smile indicates: How confident you are. You are enjoying it. Immediate liking from audience. It will erase all the nervousness.

Voice
Should be clear and audible Free from local accent Vary your voice tonality and speed Give adequate pauses Use simple & short sentences Give stress to the key words Use sensory based language

O
pen body language Body weight should be on both the feet Body parts shouldnt touch one another
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Suresh
Avoid unwanted actions Keep head high & chest out Use the gestures Can walk on the stage

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

IN THE HALL
Take all needed items for speech Make sure of standby system Mind your dress Wish your audience State the purpose & objective Transmit the required emotions Be attentive to audiences cues Involve & encourage them for active participation Use humour Encourage audience to ask questions & clarify the doubts Conclude speech by: Giving a summary Provoking thoughts & motivating call for action Thank the audience for their time and organizers for their support

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Suresh Interview

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

PURPOSE

Boss cant do all tasks, he needs others to work for him To select right candidate for job Contents of resume are true You are capable of doing the job You would be with the company as long as needed How would you get along with other employees And to ensure that you will be an asset for company

TYPES OF INTERVIEW

Structured interview Behavioral Interview Group interview Stress interview Telephonic interview

COMMON MISTAKES
Talking too much (36%) Lack of knowledge about the company or position (22%)
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Suresh
Lack of eye contact Poor body language Checking the time in watch Telling lies Hanging answers Contradicting yourself Not having your papers & documentation ready Inappropriate dress Asking questions at the wrong time Inability to express Uncertainty about future goals Lack of enthusiasm or interest Excessive interest in salary, benefits & vacation Lack of courtesy, maturity, or tact Lack of confidence or over-confidence

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

PREPARATION

If you are failing to prepare then you are preparing to fail Prepare your resume & document file Read call letter to know details Check the location Know about post Find out what skills and behavioral traits needed Company research Be prepared to answer & ask Work out a strategy for dealing with stress Positive expectancy

DRESSING
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Suresh
Dress up formally Use tie as far as possible Dont put bulky items in pockets Wear shoes with laces Avoid strong perfumes & body sprays Mind your hair

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

YOUR ARRIVAL

Check venue Reach well in time Inform the authority about your arrival & who has called you Freshen up Take a small refreshment

YOUR ENTRY

Before entering s/w off mobiles Enter in the room confidently Wish the interviewers Introduce yourself Handshake Mind your body language
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Suresh
Your first impression
Walk briskly & SMILE! Maintain eye contact throughout Sit up straight Demonstrate that you are listening Dont let your hands or fingers fidget

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

DURING THE INTERVIEW

Believe in yourself Be honest Be prepared to talk - but not too much Dont be afraid to ask for clarification Illustrate your answers with examples Use correct grammar Avoid yeah, you know, like Make sure answers have a definite flow: Begin with major points you want to make Then expand those points In the end reinforce your key points & end on a positive note Be ready to sell yourself Take interest Establish rapport Maintain eye contact Beware of behavior and stress interview

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Suresh
INTERVIEW DONTS

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Dont make excuses Dont make negative comments about previous employers or supervisors Dont treat the interview casually Dont show excess interest in salary Dont act as if you are desperate Dont chew gum or smell like smoke

QUESTIONS MAY BE ASKED

Tell me about yourself. Your strength and weakness. Why do you want to work for/with us? How you are different from others? Why should we hire you? What do you look for in a job? What is your management style? What do you look for when You hire people? Why did you quit last job? What do you think of your boss? What are your long term goals? How much salary do you expect?

QUESTIONS YOU MAY ASK

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Suresh
When a hiring decision will be made. About possible training opportunities. What are your companys strengths and weaknesses. How do you strategically respond to the competition? Why do people leave? What is promotion policy? Do you encourage higher education? How is worker performance measured and reviewed? What types of problems/challenges I may face?

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

CLOSING THE INTERVIEW

Bring some questions that you can ask the interviewer at the end: o When they anticipate making a hiring decision . o Ask about next step of hiring process. o Do ask, Have I done well enough to advance to the next level of the hiring process? o If interview wasnt well then do ask for their feedback about you. Make a point to ask the employer for a business card Summarize how your skills and experience, ambition and desire, make you the perfect candidate

YOUR EXIT

Know when the interview is over - read employers body language Say that you are looking forward to work for/with them Before leaving thanks the interviewers Learn from the experience - ask for feedback if necessary
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Suresh
Greet them & shake hands Close the door quietly

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

AFTER THE INTERVIEW

Thank you notes/letters Send thank you note to each individual with whom you interviewed (business cards) Each note should be individualized Should be sent within 24 to 48 hours Handwritten notes are still the norm E-mail thank you is acceptable if you know interviewer will not be in his/her office to receive your note in a timely fashion

Make Notes What did you like? What didnt you like?

Evaluate Determine if the job is right for you? o o o Environment Culture Location A good fit will lead to a more successful, fulfilling career

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Suresh

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Page 25 of 28

Suresh DOESNT MATTER

It doesnt matter if you could not succeed, The important thing is that you dare to try. It doesnt matter if nobody loves you, The important thing is that you must love yourself. It doesnt matter if you are at the bottom of your life, Important thing to realize is that you have only way up. It doesnt matter if the whole world is against you, The important thing is that you must be with you. It doesnt matter if your past was bitter, The point to know is that past is not = future. It doesnt matter what life has given you, The important thing is that what you have taken from life. It doesnt matter if you have faced many problems, Remember more problems you solve wiser you become. It doesnt matter when and where you start, The important thing is that where and when you reach. It doesnt matter what others think about you, The important thing is what you think about you. It doesnt matter how others communicate with you, The important thing is how you communicate with yourself

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

It doesnt matter what happens to you, What matters most is your interpretation of these happenings.

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Suresh
ABOUT THE COACH

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

A certified NLP Practitioner, Suresh has 05 years of experience in Institutional Training, Counseling and Motivational speaking. As a trainer he has trained more than ten thousands participants in many Educational Institutes like Hindu College (DU), IILM (Greater Noida), MIMT (Greater Noida), Subharti (Meerut), IVS Institute, (Mathura), Bharati Vidyapeeths College of Engineering (New Delhi), University of Petroleum and Energy Studies, (Dehradun). He has been empanelled trainer for several Training and HR Organizations like Manpower, and KRI Groups, etc. He has trained many corporate for G. C. Facilities, Larks Learning, Secured Lives, IDAC, etc. He has been doing personal counseling for the last five years, both in one-onone and group settings. He uses tools like NLP and Graphology for behaviour analysis and treatment. SOME OF THE IMPORTANT ASSIGNMENT Pre-placement Trainer for several renounced B-School Employability Development Skills Communication Skills, Presentation skill and interview skills development program. AREAS OF EXPERTISE ARE Self Development Skills Communication skills
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Suresh
People Skills Professionals & Personal

sureshthekumar@rediffmail.com Phone: 9971658134, 98687 39249

Trained Assessor of handwriting, body language, face reading, etc.

Thank You!!

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