UNIT 1 MAKING AND TAKING A RESERVATION Here are some expressions for making and taking reservation Offering

helping Can I help you? What can I do for you, Sir? Making a reservation Id like a single room Can you book me a ticket for the next Titanic show? Id like to book my car for a service, please! reserve two seats on the bus to Surabaya. a table for five this afternoon. a seat for the matinee Confirming a reservation Of course Certainly Sure Thats no problem And these expressions are used to order food: A: What would you like to order? What will you like What will you have Are you ready B: Ill have a bowl of meat ball, please! Id like fried rice, please! Yes, Id like fried chicken and vegetables. A: Would you like something to drink? anything Coffee or milk B. Yes, please. Ill have orange juice. No, thanks. LANGUAGE FOCUS Asking information about hotel Could you give me some information on/about your hotel, please? Can I get some information on/about your hotel? Could you please give me some information on/about this hotel? Asking the room rates of the hotel How much is your room rate per night, please? What is your room rate for a double room, please? May I know how much your room rate is? Asking the room rate including breakfast. Does the room rate include breakfast? Does your room rate include breakfast and service? Does the rate include tax and service? Asking the location of the hotel. Could you tell me where the location of the hotel is? Is the location of this hotel far from the airport? Is the hotel location in the heart of the city? Explaining type and location of the hotel. Our hotel is a three star hotel and is located in the middle of the city. The hotel is located in the suburb. Our hotel is located in the outskirts of town and surrounded by pleasant scenery.

DIFFERENT KIND OF HOTELS Business Hotels Hotels that serve business travelers and the business market. Suite Hotels Hotels that have mostly rooms with divisions in them, a living area and a sleeping area Convention Center Hotels Hotels with convention facilities on site or next to the main hotel guest lodging area. Eco-Hotels Hotels that are located in natural areas focused on a minimum impact on the environment Resort Hotels Resort hotels in natural environments that are focused on fun. Condominiums Properties that are individually owned, but may be managed by a group or company. Usually these look more like apartments Motels Hotels with minimal services for people driving through by car. Special Expressions used in Making a Reservation RESERVING A TICKET I would like to reserve a single ticket to Tokyo. I would like to reserve a return ticket to Tokyo. I would like to reserve a business class to Tokyo. I would like to reserve a night flight to Tokyo. RESERVING A ROOM I would like to book a double room for this weekend. I want to book a single room for this month. I am going to book a president suite for this week. I am supposed to book a deluxe rook for this day. RESERVING A TABLE FOR FOOD Could I reserve a table for two for lunch? May I reserve a table for five for breakfast? Can I reserve a table for ten for dinner? RESERVING A TICKET FOR TRAVELLING Could I make a reservation for my travelling to USA? Could I make a reservation for my trip to Africa next week? Could I make a reservation for my journey to Bali? RESERVING A SEAT Can I book a train seat for this afternoon? Can I book a train seat for tomorrow morning? Can I book a train seat for next Saturday? Can I book a train seat for the 8 p.m. tonight? Expressions for handling / confirming a reservation Yes, Sir/ Madam. What sort of room do you need? Yes of course. Do you prefer stalls or balcony? Certainly. When will you fly, Sir? Sure. When will you be flying, Madam? I am sorry to inform you that all seats/rooms/ tables/ tickets/ inns have been reserved. Sorry, I am afraid that all seats/rooms/ tables/ tickets/ inns have been reserved. Your reservation/ booking/ arrangement/ order is only valid if you confirm at 10 a.m. tomorrow.

Dialogue - Reservation
Quiz Dialogue - Reservation
Hotel Caller Hotel Reservations Caller : Grand Park Hotel, good afternoon. Can I help you? : Good afternoon. Yes, Id like to inquire whether therer are two double rooms available from 20 June to 25 June. : Just a minute Ill put you through to th the reservation. : Reservations, Mrs Elbe speaking. : Mercado, Eleanore Mercado skeaking. Id like to know whether there are 2 double rooms available from 20 June for 5 nights. Reservations : Lets have a look. Well, there is one available with balcony and one without balcony. Caller : Thats fine. Which other amenities does the room offer?

Reservations : There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a seperate toilet and shower stall, and 24h room service. You can choose between a queen size bed or twin beds. Caller : The room with balcony should be equipped with a queen size bed, the other one with twin beds, please. Reservations : Which name please? Caller : M-E-R-C-A-D-O.

Reservations : Thank you. Bed with breakfast or half board? Caller : We only take breakfast.

Reservations : Will you be paying by credit card? Caller : Yes, Visa, my number is five double nine double two six four eight

Reservations : Thanks - please let me know your mailadress or fax for you to sign it. Then please fax it back to us. Caller : Please mail it to emercado@gmail.com

Reservations : Thanks - we are looking forward to seeing you here. Caller : Good bye.

Reservations : Good bye. Handling check in

A : Good morning. Welcome to Kimuni Hotel. May I help you? B : Good morning. I want to check in. A : Do you have a reservation/Have you got a reservation? B : Yes, under (the name of) Chris Scott. A : Please wait a moment. I will check it first... A : Yes Mr Scott. We have your reservation for one deluxe room. Check in today and check out on January 03, total 7(seven) nights. Is that correct (in order)?

B : Yes, Its correct.

A : Could you fill in this registration form, please..

B : Here you are. (returning the form to the receptionist).

A : Thank you. How will you pay (settle) your bill?

B : Can I pay by credit card?

A : Sure/Certainly. We accept Amex, Visa, Master, BCA and JCB card.

B : I will pay by Visa Card.

A : Could I imprint your card, please/Could I take an imprint of your credit card, please?

B : Sure. Here you are.

A : Thank you...

A : Here you are (returning the card to the guest).

B : Mr Scott, your room number is 4425. Here is the room key. Our bell boy will escort you to the room. Enjoy your stay with us/Have a nice stay with us.

Escorting guest to the room (II) Arrive in front of the room. Bell boy opens the door and enter the room first (without luggage), followed by the guest. Bell boy return to take the luggage. After putting/placing the luggage A : Mr Scott, would you like me to explain your room facilities? B : Yes, please. A : We start from here. This is the master switch for the power. Insert your key card here, and the power will be on. If you leave the room, take your key card from here, and the power in the room will be off. . This is the telephone, which can be used to make an International Direct Dial (IDD) call. Please press 9 first and then the telephone number.. This is the remote control for your television, and your minibar is here. This is the form for the minibar. Please fill in this form if you take a drink or something from the minibar. And this is the remote control for your Air Conditioner. Here is your safety deposit box. Please put your valuable things here. You can read how to use it here. Now we go to the bathroom. This is the hot and cold water tap. The red one is for the hot water, and the blue one is for the cold water. Here there are two bottles complimentary mineral water per day. Tooth brush and tooth paste are here, while the razor blade is here. Shower cap is here, and here is garbage bag. This is the laundry bag, and the laundry form. Please fill in the form if you wish to do the laundry A : I think thats all. Is there any questions? B : No, thank you. A : Youre welcome. Have a nice stay with us.

The Question of the Quiz Does the caller reserve rooms? Yes. No. How many rooms does the caller reserve? The caller reserves one room. The caller reserves two rooms. The caller reserves three rooms. What is the name of the hotel? Hotel Carinthia Hotel Tauernblick Grand Park Hotel What is the equipment of the rooms? (more answers possible) satellite TV minibar Seperate toilet and shower stall. safe deposit box For how long do the guests stay there? three nights four nights five nights six nights Which meals does the hotel offer? (more answers) breakfast half board full board In what way are the rooms confirmed? by fax by email by credit card on the phone