END TO END BOOKING

A16JULSYDLON*BA 2Y3 AR#4*BA Carrier Specific Display Sell 2 Y class from line 3 Return Availability 4 days later (in BA link) 2Y5 Sell 2 Y class from line 5 CM/+*NAME Move Agency File N.2SMITH/BOBMR/KIMMRS Add 2 passengers, same surname P.SYDP*412 555 777 BOB SMITH Add mobile phone number FQ Fare quote / plate to BA T.TAU/1MAY Set ticketing for 1 May SI.BA*CTCP SYD 412 555 777 BOB SMITH Advise BA mobile number R.BOB SMITH Add received field ER End and re-retrieve E ER IR

END TRANSACTION.H/END
End transaction End and re-retrieve Ignore and re-retrieve

TIMETABLES.H/TT
TT TT1NOVSYDMEL.18/QF A*QF TTL2 TTQF3/1OCT TTB2 A12JUNBNEAKL*NZ A12JUNAKLBNE/NZ A12JUNSYDMEL.8*QF AF12JUNBNE@Y A1FEBSYDLON//*A A19MARAKLLAX//*O AR15JUN AR#4*QF AN#3MEL*QF A@#2 1Y1 or N1Y1 1Y1* or N1Y1* Convert availability into timetable Timetable date/cities/time/airline Convert timetable to availability Timetable from line 2 of avail display Specific flight schedule Timetable of seg 2 of booking file Carrier Specific Display General Availability Display Carrier Specific Display with time First available Y class Star Alliance connections One World connections Return Availability 15JUN Return 4 days later (in QF link) Off point becomes board point for next sector 3 days later in QF link Show additional Classes off line 2

GALILEO HOST CLUE CARD

FOR AUSTRALIAN AND NEW ZEALAND AGENTS

For further Galileo support, register or log on to our online support site, Ask Galileo. http://www.ask-travelport.com Galileo Service Centre Australia:13 555 New Zealand: 8 425 453
SERVICE CENTRE QUEUES
GC*43/ASSIST Information on Name Change and Booking Hand Over procedures.

AVAILABILITY.H/AVAIL

BOOKING FILE CONSTRUCTION

CM/+*NAME C* Move Agency File Display Mar information

FOLLOW-UP ENTRIES.H/AVAIL

GALILEO INFORMATION PAGES.H/GC

GC*2 GC*43 GC*413 GC*2/5/XX Airline chapters Australia chapters New Zealand chapters Ticket number notification format (where XX = carrier code) Sign On (XX = your initials) Enter your password Sign off

NAME .H/N.
N.3JONES/BOBMR/KIMMRS/ALICEMISS*P-C7 Add 3 passengers, incl. Child aged 7. Correct format to auto-quote as child. N.I/JONES/TOMMSTR*15FEB7 Add infant name, with date of birth This format creates automatic SSR. N.P3@*12JAN2 Change age remark for psgr 3 N.P2@ Delete 2nd name N.G/15CRUSADERS Add group name

SELL ENTRIES.H/
Sell 1 y class from line 1 Sell 1 y class on this and subsequent connecting flights N1J1Y2 Sell multiple classes A or Y Sell ARNK (Arrival Not Known or surface sector) /2+A Sell ARNK insert after segment 2 BA16Y19FEBSYDLHRNN1 Direct sell BA16Y19FEBSYDLHRAK1 Direct Passive sell @1.3-5/3 Change segment 1.3-5 to 3 seats @A/2 Change all segment to 2 seats

SIGNING ON TO GALILEO.H/SON
SON/ZXX PASSWORD? SOF H/ H/SABRE H/AMADEUS .CE DUNEDIN .CD NYC .LE INDONESIA DCT @MT

PHONE.H/P.
P.BNEH*7 7123 4567 P.2@BNEB*7 9877 6543 P.3@ T.TAU/2JUN T.@TAU/21JUN T.T* *TAA/15JUL/+6 R.JO SMITH R.@MRSSMITH R.PSGR+ER Add home phone Change 2nd phone Delete 3rd phone Set ticketing for 2JUN Change ticketing date Ticketed Add 6 days to 15JUL

ONLINE HELP.H/HELP
Help after invalid entry Sabre conversion entries Amadeus conversion entries Encode Dunedin Decode code NYC Encode Country Minimum connecting fill in format Minimum connecting on Itinerary

TICKETING.H/T.

ENCODE & DECODE.H/ENCODE

CANCEL SEGMENTS.H/CANCEL
X1 Cancel segment 1 XI Cancel itinerary X1-4.7 Cancel segments 1 to 4 & segment 7 XA Cancel air segments only @1XK Remove air segments that are passive (AK or BK) or cancelled by the carrier (HX/UC/UN/NO) @ALL Remove all HX/UC/UN/NO from booking. This will ensure no new cancel message is generated to airline.

TICKETING DATE CALCULATOR.H/DATE RECEIVED.H/R.

Add received field Amend received field Received / end and re-retrieve

MINIMUM CONNECTING.H/DCT

INSERT AFTER.H/INSERT
/3+1Y4 /5S2 @1/12JUN @3-4/25MAY @4/J @2HK @4.7-9HL @3/12151345 @3IN @ALL *SVC *SVC3 NP.INS DECLINED NP.2@ NP.C**FREE FORM NP.H**FREE FORM M.UA33343 M.P3/QF123456 M.QF@ M*SQ Insert after segment 3 and sell from availability Insert segment 2 after 5

OSI.H/OSI
SI.QF*CTCH BNE 7 123 4567 Advise QF carriers SI.AA*TCP2 1SMITH/JOHNMR MH72KULHKG MH75HKGKUL Total complete party advice where psgrs are travelling together but on separate bkg files *SI Display OSI/SSR items *ALL *R *I *MM *RI *VR *VL *H *Q4TMVA

DISPLAY BOOKING FILE AREAS

Display all booking details Display record Display itinerary Display mileage membership Display itinerary remarks Display vendor remarks Display vendor locator Display history Retrieve booking file by record locator

MODIFY SEGMENT.
Modify segment 1 date to 12 June Modify segments 3 4 to 25 May Modify segment 4 to J class Update segment 2 to HK Update segments 4/7 to 9 to HL Update segment 3 timings Re-request segment that has been PN for than 24hrs Update all KK fields to HK

UPDATE SEGMENT STATUS.H/@CAR

SSR.H/SSR
SI.AVML SI.P1/KSML SI.P3/CHLD*18MAR SI.P2/BSCT SI.S1P1/VGML@HK *SR GC*2/5 Vegetarian Hindu Meal all passengers/segments Kosher meal - passenger 1 Advise child age Attached a basinet request to pax 2 Update request to HK seg 1 pax 1 Display SSR items

REVIEW BOOKING FILE.H/RB.

RB.12JUN/9/Q4*text RB.1@13JUN/Q41*text RB.2@ QCA QCB/1 Q/1 I E QEB/5 QX+I QX+E QR DC*CNS/I DC*PMR/O Place booking on queue 4 on 12JUN With time of 9 am Change 1st review booking file entry Delete 2nd review booking file Count all queues Count queue 1 Sign into queue 1 Ignore booking & return to queue End booking and remove from queue Move booking to queue 5 Sign off queue; ignore last booking Sign off queue and ET on bf Remove Booking File from queue

SERVICE .H/*SVC
Display inflight service for all segments in booking file Display inflight service for segment 3

ADVISE MANUAL TICKET NUMBERS

GIS page reference to determine if carrier requires OSI or SSR format. SI.BA*TKNM1251234567893 Advise ticket number OSI format SI.S1-2P1/TKNM*811234567893 Advise ticket number SSR format

QUEUES.H/QUEUES

NOTEPAD.H/NP.
Add notepad Delete 2nd notepad Add confidential notepad Add historical notepad Add UA mileage Plus Add QF frequent flyer for passenger 3 Delete QF frequent flyer Cross Accrued Carriers

PASSPORT DETAILS
SI.P1S1/DOCS*P/AU/PL2354/AU/12MAR75/M/23OCT9/PATTERS ON/ANDREW/JAMES or SI.P1/DOCS*P/AU/PL2354/AU/12MAR75/M/23OCT9/PATTERSO N/ANDREW/JAMES

FREQUENT FLYERS.H/M.

DIRECT CONNECTIONS.H/DC
Displays inbound carriers, city pairs and schedule Displays outbound carriers, city pairs and schedule

SEATING REQUEST.H/S.
S.P2/NW S.S1P3/NW SA*S1 S.S1P1-2/14D-E V.AQF*text V.1@AQF*text V.2@ *VR Request non-smoking window for pax 2 on all segments Request non-smoking window for pax 3 on segment 1 Display seat map for segment 1 Request seats 14D/E for pax 1-2 Remark to airline QF Change 1st vendor remark Delete 2nd vendor remark Display all Vendor Remarks

DELIVERY ADDRESS.H/W.
D.PHILIPS*LEVEL 1*135 STRAND ARCADE*AUCKLAND*P/4 Add delivery address D.@ Delete

SCROLLING.H/SCROLLING
MD MU MU1 MD55 Move down one screen Move up one screen Move up 1 lines Move down 55 lines

FORM OF PAYMENT.H/F.
F.S F.CK F.VI123456789234/D1299 Cash Cheque Credit Card (VI=Visa Card) (CA=MasterCard) (AX=American Express) (DC=Diners Club) Change Delete Display times in 24 hours Display times in 12 am/pm Local time in Los Angeles

VENDOR REMARKS.H/VR

UNACCOMPANIED MINORS
Please Note: Check with airline as to their individual requirements with Unaccompanied Minor information.

PRINTING.H/PRINTING
TKPDID TKPDID/IS P-*ALL P-*H Print itinerary all passengers Separate itinerary for each passenger Print all booking file fields Print history

F.@ new text F.@ HMCT@24/LT HMCT@12/LT @LTLAX

ASSOCIATED / UNASSOCIATED REMARKS.H/RI.

RI.text RI.S1*text segment 1 RI.3@ RI.2@new text Un-associated remark Remark associated to Delete itinerary remark 3 Change itinerary remark

CHANGE TIME.H/HMCTH/@LT

29 TRAVELPORT ALL RIGHTS RESERVED. This version September 2009 All Travelport logos and marks as well as all other propriety materials depicted herein are the property of Travelport and/or its subsidiaries. Authored by Travelport Learning & Development, Australia