HP TrainingCatalogue Schedule

HP Education Services
Training catalogue 2012
TRAINING
1
Redefining Knowledge
In the age of information, knowledge is no longer limited contributing by
books or teachers. People are easy to acquire knowledge thru the internet
and media. However that knowledge may be unstructured, excessive, or
even inapplicable. Most of the time people spend a great deal of effort for
searching and filtering, they still cannot find the right information.
HP Education Services (HPE) provides the most updated and cutting-edge

training materials; students can catch up the latest technologies and they can
apply them to their daily work.
HPE provides a friendly learning environment; students are not only be taught
but also collaborated with others and shared their practical experience.
HPE provides the next generation of education services; students learn from
the best and re-sharpen that already known.
Why HP Education Services

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– Full range of ITSM, PM/BA, softskills, HP technology,
virtualization & technical training
– More than 650 scheduled courses, 3000 self-paced
online courses
– Education consulting to meet your business needs
;Í§§«Ø,Ð«§
– Pioneer in ITIL®, PM/BA, Softskills for IT
Professionals training
– HP “Race to Results” simulation for ITSM & PM
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– More than 30 years experience in education, train
more than 200,000 professionals every year
– Authors of ITIL® v3 core books
– One of the largest VMware authorized training
partners
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– Instructor-led by accredited experts
– Focus on job specific skill sets with hands-on
practical experience
– Good student feedback & high exam passing rate
For more information, please call: (852) 3559 7837

Hotline: (852) 9016 9103
or visit http://www.hp.com.hk/education
ITIL® is a Registered Trade Mark of the Office of
Government Commerce in the United Kingdom
and other countries
HP Education Services 2
What do we offer?
IT Service Management (ITSM)
Learn from the ITIL® v3 core book authors. Full range of ITIL® training
from Foundation, Manager, bridging and intermediate courses
leading to ITIL® Expert, plus CobiT and ISO20000.
PM & Business Analysis (BA)

Prepare for PMP certification, get CDUs for CBAP. Train with PMI
Global REP and IIBA EEP.
Cloud Computing
A Comprehensive cloud computing training portfolio covers
cloud technology, security, strategy and implementation.
HP-UX, HP StorageWorks, HP ProLiant

Broad range of courses for UNIX administrators to seasoned
professional, managing EVA / 3PAR and Blade system.
VMware & Virtualization

Full range of VMware courses by VATC leading to VCP certification;
Citrix and Microsoft courses.
Linux, Microsoft, Data Center

RHCE rapid track, Microsoft SharePoint, Exchange and Windows
Server 2008. Certify your expertise with CDCP & CDCS.
Table of Content
4 - 15 IT Service Management
------- ----------------------------------- -----------
16 - 23 Project Management and Softskills
------- ----------------------------------- -----------
24 - 27 HP-UX
------- ----------------------------------- -----------
28 - 31 HP Storage Works
------- ----------------------------------- -----------
32 - 33 HP Cloudsystem Matrix-Proliant
------- ----------------------------------- -----------
34 -35 Cloud Computing
------- ----------------------------------- -----------
36 - 37 Virtualization
------- ----------------------------------- -----------
38 - 39 Computer Security
------- ----------------------------------- -----------
40 - 41 Data Centre Training
------- ----------------------------------- -----------
42 - 43 Linux
------- ----------------------------------- -----------
44 Learning Solutions
------- ----------------------------------- -----------
45 Managed Training Services
------- ----------------------------------- -----------
46 - 47 HP Education Pack
3
ITIL / IT SERVICE
®
MANAGEMENT
Professional Training
ITIL®/ IT SERVICE
MANAGEMENT
As businesses demand more from IT, IT strategic, business-oriented service

organizations are looking to ITIL® (IT operation. Service Management, however,
Infrastructure Library®) Service is not simply about IT systems, process and
Management as the best practice approach operational procedures – it is acutely
to operational and service excellence. IT reliant on people – the people who will
Service Management (ITSM) is a business implement, deliver and sustain the
strategy that enables the IT department to improvements necessary to provide
deliver a better customer experience. The customers and the business with the
goal is to transform their organization from highest quality of service.
a tactical technology-provider to a
ITIL® is a registered trade mark of the Cabinet Office

IT Infrastructure Library® is a registered trade mark
of the Cabinet Office
For more information, please call HP Education Services at (852) 9016 9103 / (852) 3559 7837
Fax: (852) 3004 6290 Email: hp-education.hk@hp.com Website: www.hp.com.hk/education
HP is the world’s leading provider of ITIL®/ IT Service Management solutions, including systems
software, consulting, support and training. HP offers the full range of education courses and
curriculum paths for ITIL® with instructors certified and experienced in implementing ITSM
solutions for our customers. HP’s innovative simulation is included in our Foundation courses and
available separately for awareness and team building. Based on the high octane world of motor ITIL® is a registered trade mark
racing, our exciting, interactive simulation enables participants to experience the benefits of ITIL® of the Cabinet Office
and IT service management.
Solid Experience Effective Learning

• More than 15 years experience in ITIL®/ ITSM education • HP “Race to Results” ITSM Simulation Game
• Trained more than 100,000 IT professionals in ITIL®/ ITSM & HP • High examination passing rate
Software
Total Solution
ITSM Leadership • Awareness, foundation, capability and lifecycle modules,
• Authors of ITIL® 2007 edition and ITIL® 2011 edition leading to ITIL® Expert
• Optional ISO20000, CobiT, PMP
ITIL® / ITSM Curriculum

Supplementary
Awareness Foundation Intermediate Expert
(optional)
HP Race to Results * *** **

ITIL® Foundation for IT Lifecycle Modules – ITIL® Managing Applied Service
Service Management SS HF437 earn 26 PDU Across the Lifecycle
Service Management Management Workshop
Simulation SD HF438 earn 26 PDU HF442s 5 days
HF421s 3 days HK634x 2 days
HF415x 1 day ST HF439 earn 26 PDU
2 ITIL® Credits SO HF440 earn 26 PDU 5 ITIL® Credits earn 26 PDUs
CSI HF441 earn 26 PDU
earn 22.5 PDUs earn 38 PDUs
3 days
ITIL® Foundation ITIL® Expert Certificate **
ISO/ IEC20000
Certificate in ITSM 3 ITIL® Credits per Module
for Practitioner
ITIL® Lifecycle Module Certificate
(includes exam)
UC410s 3 days
*
Capability Modules – ISO/IEC20000
OSA HF428 earn 34 PDU Practitioner Exam
RCV HF429 earn 36 PDU
SOA HF427 earn 34 PDU
PPO HF430 earn 34 PDU CobiT Foundation
5 days
HE602s 2.5 days
4 ITIL® Credits per Module
ITIL® Capability Module Certificate CobiT Foundation
Certificate
ITIL® 2011 Edition
Notes:
= Certification = PMI’s Professional Development Units (PDUs)
Pre-requisite * ITIL® v3 Foundation Certificate in ITSM

** ITIL® v2/v3 Foundation Certificate in ITSM *** Requires at least 17 units of ITIL® credits
ITIL®/ IT SERVICE
MANAGEMENT
ITIL® Qualification Scheme

Next Step after ITIL® Foundation … The Path to ITIL® Expert Certification
ITIL® is a registered trade mark

of the Cabinet Office
ITIL® Master
To achieve the ITIL® Expert in IT Service Management
Certification, candidates must obtain a minimum of twenty two
ITIL® Expert (22) credits
• Two (2) of which must be from the Foundation module which is
a mandatory first step
5 Managing Across the Lifecycle 5
HF442s
• Five (5) of which must be from the ‘Managing Across the
Lifecycle’ module which is a mandatory final step
3 3 3 3 3 4 4 4 4
• Candidates can choose modules from the Capability (4 credits
SS SD ST SO CSI OSA PPO RCV SOA per module) or Lifecycle (3 credits per module) streams to gain
HF437 HF438 HF439 HF440 HF441 HF428 HF430 HF429 HF427
the other 15 credits, but are expected to choose a balanced
Lifecycle Modules Capability Modules program overall.
• In general, the content of
- ‘Service Design’ (SD) overlaps with ‘Service Offerings and
2
Agreements’ (SOA)
ITIL® Foundation for Service Management
HF421s - ‘Service Transition’ (ST) overlaps with ‘Release, Control and
Validation’ (RCV), and
Lifecycle Modules - ‘Service Operation’ (SO) overlaps with ‘Operational Support
SS (HF437) Service Strategy and Analysis’ (OSA)
SD (HF438) Service Design For overlapping modules, credits of only one of them will be
counted.
ST (HF439) Service Transition
SO (HF440) Service Operation
CSI (HF441) Continual Service Improvement
ITIL® Credit Profiler is available in Official ITIL® Website at
Capability Modules http://www.itil-officialsite.com/qualifications/creditprofiler.aspx
OSA (HF428) Operational Support and Analysis to advise ITIL® candidates of the total credit value they have
PPO (HF430) Planning, Protection and Optimization attained within the scheme and to provide general guidance on
RCV (HF429) Release, Control and Validation
potential routes for further study based on candidate
educational or qualification objectives. You may create your
SOA (HF427) Service Offerings and Agreements
credit profile there to plan your study path.
Note
• Number in each box indicates ITIL® credits earned for that module
• To achieve ITIL® Expert certification, need to attain minimum 22 credits
• For official ITIL® qualification scheme, please refer to
http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx
Start
ITIL® Foundation for Service Management 2 ITIL® Credits
Capability Module
+
• Operational Support and Analysis (OSA)
4 ITIL® Credits X 4
• Planning, Protection and Optimization (PPO)
• Release, Control and Validation (RCV) = 16 ITIL® Credits
• Service Offerings and Agreements (SOA)
OR OR
Lifecycle Modules
• Service Strategy (SS)
• Service Design (SD) 3 ITIL® Credits X 5
• Service Transition (ST) = 15 ITIL® Credits
• Service Operation (SO)
• Continual Service Improvement (CSI)
OR OR
Any combination of Capability and Lifecycle Modules except
• SD overlaps with SOA
≥ 15 ITIL® Credits
• ST overlaps with RCV
• SO overlaps with OSA
+
Managing Across the Lifecycle 5 ITIL® Credits
Total
ITIL® Expert Qualification
≥ 22 ITIL® Credits
ITIL®/ IT SERVICE
MANAGEMENT
ITIL® Foundation for IT Service Management Target audience

(includes exam) All IT Staff, system and network administrators, managers and
Course number: HF421s executives who are responsible for the delivery of IT services in
Duration: 3 days (2 ITIL® Credits, 22.5 PDUs) an organization.
Course overview Prerequisites

This course introduces the concepts of IT Service Management Experience and knowledge of IT computing environments are
(ITSM) based on the IT Infrastructure Library (ITIL®). It describes a useful but not essential.
set of processes involved in developing an IT framework and
features the exciting and hands-on Race-to-Results Service Highlighted features
Management simulation that provides an interactive learning • 3 rounds of “Race for Results” Service Management Simulation
experience. This results in a thorough grounding in basic ITSM for attendees to apply learning in real situation, appreciate the
principles for the attendees to take Foundation Certificate in IT benefit of ITIL® and deepen understanding of ITIL®
Service Management examination and apply in daily operation • Use of daily example, short form and diagram for easy
and ITSM projects. understanding and memory of ITIL® concepts
• Comprehensive manual with more than 300 pages, with
Course objectives
summary for review and details for further study
With the successful completion of this course the student will be • Sample exam drill and examination tips to prepare students for
able to: exam
• gain a fundamental understanding of ITIL® service lifecycle and • Conducted in five stars hotel in downtown for convenient
its key components access, relaxed environment for better interaction and learning
• gain the knowledge necessary to take part in the “Foundation
Certificate in IT Service Management” examination Course outline
• Service Management as a Practice
Benefits
• Service Operation
• Identify fundamental processes involved in IT Services • Continual Service Improvement
Management and how to integrate them into your business’ IT
• Service Transition
services model
• Service Design
• Understand how IT and the business can collaborate to
improve overall productivity and efficiency • Service Strategy
• Learn to move the reactive relationship between IT and users • “Race to Results” Service Management Simulation
to a proactive relationship • ITIL® Qualification Scheme
• Earn 22.5 PDUs towards maintaining their PMP credential • ITIL® Foundation Examination Preparation
• Meet pre-requisite for further ITIL® study and earn 2 ITIL® • ITIL® Foundation Examination
Credits towards ITIL® Expert qualification
Next steps
• ITIL® Lifecycle modules or Capability modules leading to ITIL® ®
Expert qualification R.E.P® is a registered service and

membership mark of Project
Management Institute Inc.,
PMI® is a service and trademark of
ITIL® is a registered trade mark of the Cabinet Office the Project Management Institute,
IT Infrastructure Library® is a registered trade mark Inc. which is registered in the
of the Cabinet Office United States and other nations.
ITIL® Capability Modules Prerequisites
• Demonstrate between 2 and 4 years of professional experience
Capability modules are 5-day courses (including exam) which in the ITSM market place
offer participants a balanced knowledge of ITIL® best practices • Holder of ITIL® V3 Foundation Certificate in IT Service
used daily. The Capability stream will be of interest to Management or ITIL® V2 - V3 Foundation Bridge Certificate
participants who wish to be certified to a deep-level of
understanding of ITIL® (ITIL® Intermediate Capability Certificate
Benefits
leading to ITIL® Expert Certification) with the primary focus on
the process activities and execution throughout the Service • Gain a deep understanding of ITIL® processes and how to
Lifecycle. improve them in your organization
• Move towards a more tactical way of delivering IT Services
There are four modules in the Capability Stream • Understand the different ways in which process activities can
• Service Offerings and Agreements (SOA) be organized
HF427 (4 ITIL® Credits, 34 PDUs) • On passing the examination, the student will be awarded the
• Operational Support and Analysis (OSA) corresponding ITIL® Intermediate Level Capability Module
HF428 (4 ITIL® Credits, 34 PDUs) Certificate
• Release, Control and Validation (RCV) • On successful completion of the course, the student can earn 4
ITIL® Credits towards ITIL® Expert and claim 34-36 PDUs for
HF429 (4 ITIL® Credits, 36 PDUs) maintaining the PMI® PMP® credential
• Planning, Protection and Optimization (PPO)
HF430 (4 ITIL® Credits, 34 PDUs) Next steps
Target audience • Other modular courses from the Capability or Lifecycle streams
and HF442 Managing Across the Lifecyle leading to the ITIL
• Individuals who have attained the ITIL® Foundation certificate Expert qualification
and wish to advance to higher level ITIL® certifications
• Individuals who require a deep understanding of ITIL® Why HP Education
processes and how it may be used to enhance the quality of IT
service within an organization • Complete curriculum including all Capability and Lifecycle
modules and Managing Across the Lifecycle to allow you
• IT professionals who are going to implement ITIL® processes for
flexibility in pursuing intermediate and ITIL® Expert certification
their organizations
• Classes scheduled and confirmed regularly for your better
• IT professionals who are working within an organization that
planning
has adopted and adapted ITIL® and would like to enhance their
ITIL® knowledge • Examination preparation and examination drill to increase your
passing rate
• Staff involved in the corresponding ITIL® processes who wish to
enhance their role-based capabilities • HP contributes to the authorship of ITIL® 2007 edition and 2011
edition
• This may include but is not limited to IT professionals, IT
managers, process managers and process owners
R.E.P® is a registered service and

ITIL® is a registered trade mark the Project Management Institute,
of the Cabinet Office Inc. which is registered in the
United States and other nations.
ITIL®/ IT SERVICE
MANAGEMENT
ITIL® Capability Modules

Service Offerings and Agreements (SOA) HF427 Release, Control and Validation (RCV) HF429
(4 ITIL® Credits, 34 PDUs) (4 ITIL® Credits, 36 PDUs)
This 5-day course (including exam) explains the terminology, This 5-day course (including exam) provides in-depth coverage
processes, roles, functions and activities relating to the Service of the processes and tools that support the transition of services
Design phase of the IT Service Management Lifecycle, based on and service components. In scope processes are Change
Version 3 of the IT Infrastructure Library (ITIL®). It is one of four Management, Release and Deployment Management, Service
“Service Capability” Modules, which are role-based. They offer Validation and Testing, Service Asset and Configuration
participants a balanced knowledge of ITIL® best practices. The Management, Request Fulfillment, Service Evaluation and
Service Capability series will be of interest to participants who Knowledge Management. Implementation and technology
wish to be certified to a deep-level of understanding of ITIL® V3 considerations are discussed in depth.
with the primary focus on the process activities and execution
throughout the Service Lifecycle. This course covers primarily Service Transition and Operation
processes, including Change Management, Release and
This course covers primarily Service Strategy and Design Deployment Management, Service Validation and Testing,
processes, including Service Portfolio Management, Service Service Asset and Configuration Management, Change
Catalog Management, Service Level Management, Demand Evaluation, Knowledge Management and Request Fulfillment.
Management, Supplier Management and Financial Management.
Planning, Protection and Optimization (PPO) HF430

Operation Support and Analysis (OSA) HF428
(4 ITIL® Credits, 34 PDUs)
(4 ITIL® Credits, 34 PDUs)
This 5-day course (including exam) explains the terminology,
This 5-day course (including exam) focuses the spotlight on the
process structure, roles, functions and activities within the
Service Operation principles and the Event Management,
Service Strategy and Design phases of the ITSM Lifecycle, based
Incident Management, Problem Management, Access
on ITIL® 2011 edition. The course is part of the Capability stream,
Management and Request Fulfillment processes. In support of
the main processes the course details how eight additional which offers participants a balanced knowledge of ITIL® best
processes interact with and enable their effectiveness. practices used daily. The primary focus is on process activities,
Organizing for Service Operation, roles, responsibilities, execution and use throughout the Service Lifecycle.
technology and their considerations are included.
This course covers primarily Service Design processes, including
This course covers primarily Service Operation and Continual Capacity Management, Availability Management, IT Service
Service Improvement processes, including Event Management, Continuity Management, Information Security Management,
Incident Management, Request Fulfillment, Problem Demand Management and Risk Management.
Management and Access Management; and functions including
Service Desk, Technical Management, IT Operations
Management and Application Management.

ITIL® Capability Modules
Modules Processes
OSA Service Operation & CSI processes & functions
(Operational Support & Analysis) • Event Management, Incident Management, Problem Management,
Course code: HF428 Request Fulfillment, Access Management
• Service Desk, Technical Management, IT Operations Management,
Application Management
RCV Service Transition and Operation processes

(Release, Control & Validation) • Change Management, Service Asset & Configuration Management,
Course code: HF429 Release & Deployment Management, Service Validation and
Testing, Change Evaluation, Knowledge Management
• Request Fulfillment
SOA Service Strategy and Design processes

(Service Offerings & Agreements) • Service Portfolio Management, Demand Management, Financial
Course code: HF427 Management, Business Relationship Management
• Service Catalog Management, Service Level Management, Supplier
Management
PPO Service Design processes

(Planning, Protection, Optimization) • Capacity Management, Availability Management, IT Service
Course code: HF430 Continuity Management, Information Security Management
• Demand Management
ITIL®/ IT SERVICE
MANAGEMENT
ITIL® Lifecycle Modules Benefits

• Identify the ITIL® lifecycle and the fundamental processes
Lifecycle modules are 3-day courses (including exam) offering involved and how to integrate them into your business' IT
training towards a free-standing ITIL® Intermediate Lifecycle service model
qualification, which leads to ITIL® Expert qualification. The • Understand how IT and the Business can collaborate to
individual course covers all aspects of the corresponding service improve overall productivity and efficiency
lifecycle phase and is based upon the corresponding ITIL® edition
• On passing the examination, the student will be awarded the
2011 core book.
corresponding ITIL® Intermediate Level Lifecycle Module
Certificate
There are five modules in the Lifecycle Stream
• On successful completion of the course, the student can earn 3
• Service Strategy (SS) HF437 (3 ITIL® Credits, 26PDUs)
ITIL® Credits towards ITIL® Expert and claim 26 PDUs for
• Service Design (SD) HF438 (3 ITIL® Credits, 26PDUs) maintaining the PMI® PMP® credential
• Service Transition (ST) HF439 (3 ITIL® Credits, 26PDUs)
• Service Operation (SO) HF440 (3 ITIL® Credits, 26PDUs) Next steps
• Continual Service Improvement (CSI) HF441 • Other modular courses from the Lifecycle or Capability streams
and HF442 Managing Across the Lifecycle leading to the ITIL®
(3 ITIL® Credits, 26PDUs)
Expert qualification
Target audience
Why HP Education
• Individuals who have attained the ITIL® Foundation certificate
and wish to advance to higher level ITIL® certifications • Complete curriculum including all Capability and Lifecycle
modules and Managing Across the Lifecycle to allow you
• Individuals who require a deep understanding of ITIL®
flexibility in pursuing intermediate and ITIL® Expert certification
knowledge and how it may be used to implement or improve IT
Service Management • Classes scheduled and confirmed regularly for your better
planning
• Staff involved in the corresponding ITIL® phases who wish to
enhance their ITIL® knowledge • Examination preparation and examination drill to increase your
passing rate
• This may include but is not limited to IT professionals, IT
managers, process managers, process owners • HP contributes to the authorship of ITIL® 2007 edition and 2011
edition
Prerequisites
• Demonstrate between 2 and 4 years of professional experience
in the ITSM market place
• Holder of ITIL® V3 Foundation Certificate in IT Service
Management or ITIL® V2 - V3 Foundation Bridge Certificate

ITIL® Lifecycle Module
Service Strategy (SS) HF437 Service Operation (SO) HF440
(3 ITIL® Credits, 26PDUs) (3 ITIL® Credits, 26PDUs)
This 3-day course (including exam) focuses on the activities for This 3-day course (including exam) is designed for those
transforming ITSM into a strategic asset and driving strategy involved in event management and monitoring, problem
through the service lifecycle. Topics include the principals of management and root cause analysis, and access management.
Service Strategy, defining services and market spaces, Service The course also covers communication and stakeholder
Portfolio Management, Demand Management and Financial management, service desk organization, technical management,
Management. Critical success factors and risks are also covered and application management.
along with conducting strategic assessments.
Topics include Service Operation Principles and Processes,
Common Service Operation Activities, Organizing for Service
Service Design (SD) HF438 Operation, and Technology and Implementation Considerations.
This 3-day course (including exam) teaches students how to
Continual Service Improvement (CSI) HF441
plan, implement and optimize service design processes
consistent with ITIL® best practices. By applying ITIL® Service (3 ITIL® Credits, 26PDUs)
Design best practices, IT departments ensure that new services This 3-day course (including exam) course teaches students how
meet commitments related to service quality and availability, to plan, implement and optimize the ITIL® Continual Service
customer satisfaction, and cost-effectiveness. Improvement (CSI) processes. By implementing CSI best
practices, IT organizations create and maintain business value
The course covers Service Design processes including Service through improved design, transition, and operation of services.
Catalog Management, Service Level Management, Capacity
Management, Availability Management, IT Service Continuity Topics include Introduction to Continual Service Improvement,
Management, Security Management and Supplier Management. Continual Service Improvement Principles, Continual Service
Improvement Methods and Techniques, Organizing for Continual
Service Improvement, and Technology Considerations.
Service Transition (ST) HF439
This 3-day course (including exam) course covers the Service
Transition component of the ITIL® lifecycle. Topics include
Change Management, Service Asset and Configuration
Management, Release and Deployment, Service Validation and
Testing, Service Evaluation, and decision making with the Service
Management Knowledge System (SMKS).

ITIL®/ IT SERVICE
MANAGEMENT
ITIL® Managing Across the Prerequisites

Candidate for examination must have attained a minimum of 17
Lifecycle ITIL®credits from prior ITIL® study
ITIL® Managing Across the Lifecycle Course outline

(includes exam)
• Key concepts of service lifecycle
Course number: HF442s (5 ITIL® Credits, 38PDUs) • Integrating service management processes across the service
lifecycle
Course overview
• Communication and stakeholder management
This is a 5-day course (including exam) which focuses on • Managing services across the service lifecycle
developing the necessary knowledge and skills required to
• Governance and organization
implement and manage the application of the ITIL® lifecycle
practices. • Measurement
• Implementing and improving service management capability
The Managing Across the Lifecycle is the final module of the • Sample exam and exam preparation
Service Lifecycle and/or Service Capability modules that leads to
the ITIL® Expert in IT Service Management Certificate. The Benefits
purpose of this training module and the associated exam and
• Prepare for ITIL® Managing Across the Lifecycle examination
certificate is to test and validate the knowledge across the
and attain ITIL® Expert qualification
contents of the ITIL® V3 publications; focusing on business,
management and supervisory objectives, purpose, processes, • Identify key business and management issues in IT Service
functions and activities, and on the interfaces and interactions Management
between the processes addressed in the five core V3 • Manage the planning and implementation of IT Service
Publications. Management as a practice and a capability
• Implement Strategic Change Management and Risk
Target audience Management
This course is designed for people who have studied and • Handle organizational challenges and assess services
practiced numerous aspects of ITIL® and want to know how to
integrate all of the lifecycle stages and processes into an
integrated approach

PROJECT
MANAGEMENT
AND SOFTSKILLS
Professional Training
16
PROJECT
MANAGEMENT
AND SOFTSKILLS
IT transformation reduces cost and risk, add value

and continually align IT with business. The trans-
formation is guided by a clear strategy and sup-
ported by process, technology and people. For
sustainable result, people transformation is a key
success factor.
HP Education’s Project Management and Softskills curriculum enable
people transformation with
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consultants
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HP Education’s Project Management and Softskills curriculum covers

different aspects of IT professional training needs including
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17
Project Management FoundationProgram Day 4-5: PMP Exam Review®
Program number: HKPMF Course number: HF389s
Includes course number: HC577s & HF389s Duration: 2 days (14 PDUs)
Duration: 5 days (36.5 PDUs)
This comprehensive examination preparation
Course overview seminar covers the five project management
This course is designed to give participants a processes, as described in PMI®’s “A Guide to the
comprehensive overview of project management Project Management Body of Knowledge”, which
based on the principles and practices in the span the nine project management knowledge
PMBOK®, all within a 5-day workshop areas, as well as the area of Professional
Responsibility. This course when combined with
Day 1-3: Project Management Fundamentals HC577S “Project Management Fundamentals” is
especially suitable for experienced project managers
Course number: HC577s seeking to satisfy the education requirement for
Duration: 3 days (22.5 PDUs) PMP® certification.
This course provides the fundamental concepts,

processes, and techniques to successfully manage
projects. It features the exciting hands-on Race to
Results Simulation that provides project management
experience set in the context of motor racing.
Learned project management fundamentals are
immediately practiced in a multiple project team
environment to maximize achievement of enterprise
objectives. Lessons learned are captured and
discussed relative to the participant’s work
environments.
Project Management and Softskills Curriculum

Notes: Project Management
Ã«<Ð Project Management
P = Recommended PMP PMP Exam Review Foundation Program OR FastTrack PMP
Fundamentals
,§,¦§Ð HF389s 2 days HKPMF 5 days HK1023L 4 Sat
Certification Plan Course HC577s 3 days
P P
= PMI’s Professional
earn 22.5 PDUs earn 14 PDUs earn 36.5 PDUs earn 35 PDUs
Development Units (PDUs) /
IIBA’s Continuing
Ã«<Ð Principles of Project Risk
Managing Stakeholder
Development (CDUs) Relationships and
,§,¦§Ð Business Analysis Management
Expectations
HE551s 3days HE536s 3 days
(Advanced) HL252s 2 days
earn 21 PDUs & 24 CDUs earn 21 PDUs earn 14 PDUs & 16 CPE s
Breaking
Applying NLP Satisfying Presentation Innovation and
Communication
«ÐÆ Æ Barriers
in Office Your Customers Practice Workshop Creative Thinking
HKNLP 1 day HKSCU 2 days HKPPW 2 days HKICT 2 days
HKBCB 1 day
earn 7 PDUs earn 7 PDUs earn 15 PDUs earn 15 PDUs
18
PROJECT
MANAGEMENT
AND SOFTSKILLS
Principles of Business Analysis Benefits to you

Course number: HE551s ;Í ,§ÍÚ±«ÆÔÃÍÐ«ÍÆÆ§Ð, Í4ÔÆ§ÆÆÍ,§, ÛÆÆÍ
Duration: 3 days (21 PDUs & 24 CDUs) concepts and techniques
;Í,Ã§ÍÐÃ¦§« «ÛÍ,§ÍÃ« Í<«§Ð§ÐÍ<«§ÆÆÐ§ÐÍÙÐÍ
This course is intended for business analysts and the International Institute of Business Analysis
related professionals such as Project Managers, QA (IIBA)
Managers, Project Customers, Technical Leads, ;ÍÃÐ<Ô ,ÐÍ,§ÍÚ<ÔÐÍÐÍ«4ÍÃÆ±«§Æ4 ÐÆÍ«Í,Í
Systems Engineers or anyone with a substantive role Business Analyst
in the success of projects
;ÍÔ<<ÆÆÔ ÛÍ±Ã«Ã¦ÍÐÍÔÆ§ÆÆÍ§, ÛÆÐÍ³´ÍÃ« Í
Course objective on a small to medium size
Learn how to:

;Í&ÃÐÍ,<<ÔÃ,ÐÍÃ¹ÔÃ¦§ÐÆÍ«ÃÍÛ«ÔÃÍ±Ã«<ÐÆ
;ÍÃ±,ÃÍ,ÍÃ¹ÔÃ¦§ÐÆÍ¦,§,¦§ÐÍÙ«ÃÍ± ,§
;ÍÃ,ÐÍ,Í±Ã«4 ¦ÍÆ« Ø§ÍÃ,¦Ù«ÃÍ«ÃÍ±Ã«<ÆÆÍ
improvement
;Í
§,§<ÍÛ«ÔÃÍ,4 ÐÛÍÐ«Í<«¦¦Ô§<,ÐÍÐÍÆ<«±Í«Í
the proposed solution through a context design
diagram
;ÍÐÃ¦§ÍÐÍ4ÆÐÍ¦« §Í,±±Ã«,<Í«ÃÍØ,Ã«ÔÆÍ
project types
;Í¦± ¦§ÐÍ,Í±Ã«<ÐÍÐÆÐÍ± ,§Í,±±Ã«,<
;Í&«ÃÍ<ÐØ ÛÍÙÐÍÆÐ,§<ÍÐ,¦Í¦¦4ÃÆ
;ÍÃ,ÐÍ,Í±Ã«Ô<ÐØÍ«ÔÐÆ«ÔÃ<§Í§ØÃ«§¦§Ð
;Í±± ÛÍ ,§ÍÐ<§¹ÔÆÍ«ÃÍ±Ã«<ÐÍ±Ã«<ÆÆÆ
19
Breaking Communication Barriers Workshop highlights
Program number: HKBCB ;Í§ÐÛÍ,§ÍÔ§ÃÆÐ,§Í<«¦¦Ô§<,Ð«§ÍÆÐÛ ÆÍ
Duration: 1 day (7.5 PDUs) through Myers-Briggs Type Indicator (MBTI), the
most widely used analytical instrument for
½§Í,ÃÍÃ«¦Í,ÃÆÍ,§ÍÙ«¦§Í,ÃÍÃ«¦Í understanding personality
%§ÔÆ¾ÍÍÐÍÆÍ§«ÐÍÔÆÐÍ4ÐÙ§Í¦§Í,§Í ;Í,Ã§§Í4ÛÍÃ<ÐÍ§ÐÃ,<Ð«§ÍÙÐÍ,§ÍÐÐ§Í
Ù«¦§·ÍÍ(«ÔÍ<,§Í,Æ ÛÍÃ<, ÍÚ±Ã§<Í«Í feedback from people of different styles
<«¦¦Ô§<,Ð§ÍÙÐÍ±«± ÍÙ«ÍÆ¦ÍÐ«Í4Í ;ÍÃ,<Ð<, ÍÐ±ÆÍÐ«Í<«¦¦Ô§<,ÐÍÙÐÍ±«± Í«Í
Ã«¦Í«ÐÃÍ± ,§ÐÆ·ÍÍ
ØÃÛ«§Í,ÆÍÆÌÃÍ different styles in work context
«Ù§Í±ÃÃÃÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ ÍÙ<Í ;Í« «ÙÔ±Í<«,<§ÍÆÆÆ«§ÍÐ«ÍÃ§«Ã<Í ,Ã§§Í
¦,ÛÍÐÔÃ§Í§Ð«Í<«¦¦Ô§<,Ð«§Í4,ÃÃÃÆÍ and application
4ÐÙ§Í,<Í«ÐÃÆ·ÍÍÛÍÔ§ÃÆÐ,§§ÍÛ«ÔÃÍ
«Ù§Í,§Í,,±Ð§ÍÐ«Í«ÐÃÆÀÍ<«¦¦Ô§<,Ð«§Í Course outline
ÆÐÛ ~ÍÛ«ÔÍ<,§Í4Ã,ÍÐÍ4,ÃÃÃÆÍ,§Í ;Í§ÐÛÍÛ«ÔÃÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ ÍÐÃ«ÔÍ
<«¦¦Ô§<,ÐÍ<ÐØ Û· Myers-Briggs Type Indicator (MBTI)
;Í"§ÃÆÐ,§ÍÃ§ÐÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ Æ
Course objective ;Í
§,§<ÍÛ«ÔÃÍ<«¦¦Ô§<,Ð«§Í<ÐØ§ÆÆ
;Í«¦¦Ô§<,ÐÍ<ÐØ ÛÍÙÐÍÃ§ÐÍÆÐÛ Æ
In this one day interactive workshop, you will gain
insights and skills to:
;Í"§ÃÆÐ,§ÍÛ«ÔÃÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ ~ÍÆÐÃ§ÐÆÍ Í§ÍÃ«<ÐÍ,§,¦§ÐÍ!Ã,§§
and potential barriers
;Í§ÐÛÍ«ÐÃÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ Æ~ÍÆÐÃ§ÐÆÍ,§Í ;Í«ÃÍÐ,§ÍÑßÍÛ,ÃÆÍÚ±Ã§<Í§ÍÔ<,Ð«§
barriers ;Í!Ã,§Í¦«ÃÍÐ,§Í¯ßß~ßßßÍ!Í±Ã«ÆÆ«§, ÆÍ
;ÍØ «±ÍÛ«ÔÃÍ<«¦¦Ô§<,Ð«§ÍÆÐÃ§ÐÆÍ,§Í,Ø«Í in ITIL/ITSM, PMP and HP Software
barriers ;Í«§ÃÍ§ÍÍÐÃ,§§Í§Í«§Í«§
;Í,±ÐÍÐ«Í«ÐÃÆÀÍ<«¦¦Ô§<,Ð«§ÍÆÐÛ Æ~Í4Ã,ÍÐÍ ;Í§«Ù Í,ÃÆ±
communication barriers and communicate
;Í «4, Í
Í³ÆÐÃÍ
Ô<,Ð«§Í,ÃÐ§Ã´Í«Í
effectively
PMI
;Í«§Ð§Ô, ÍÆÔ±±«ÃÐÍÐ«ÍÍ«§Í«§Í
Target audience Chapter
;ÍÃ«ÆÆ«§, Æ~Í¦,§,ÃÆ~Í±Ã«<ÐÍ¦,§,ÃÆ~Í ;Í
<ÐØÍ,Ã§§Í±±Ã«,<
service managers ;Í§ÐÃ,<ÐØÍ<,ÆÍÆÐÔÛ~Í±ÃÍ ,Ã§§~Í
controlled class size
;Í
Ú±Ã§<ÍÆ,Ã§ÍÃ«¦ÍÆ,Æ«§Í±Ã«<ÐÍ
managers
;Í!«Ð, Í« ÔÐ«§
;ÍÍ,Ù,Ã§ÆÆ~ÍÍÚ,¦Í±Ã±
20
PROJECT
MANAGEMENT
AND SOFTSKILLS
Applying NLP in Office Satisfying Your Customers

Program number: HKNLP Program number: HKSCU
Duration: 1 day (7 PDUs) Duration: 2 days (15 PDUs)
NLP is a collection of skills modeled from top Want to satisfy your customers without sacrificing?
communicators to enhance performance and Want to satisfy your customers with job satisfaction,
achieve breakthrough. By managing your emotional fun? Service professionals can strike the right
state, building rapport with others, overcoming balance, find fulfillment in their jobs and build
limiting beliefs and enhancing behavior, you can win-win relationship with their customers.
unleash your potential and achieve better results in
your professional and personal life. Course objective
In this two-day interactive workshop, you will gain
Course objective insights and skills to
In this one day interactive workshop, you will gain ;Í«±ÐÍ,Í±Ã«ÆÆ«§, ÍÆÃØ<Í¦§ÆÐ
insights and skills to
;Í"§ÃÆÐ,§ÍÛ«ÔÃÍÆÐÃ§ÐÆÍ,§ÍÙ,§ÆÆÆÍ,ÆÍ
;ÍÍ,Ù,ÃÍ«Í,§Í¦,§,ÍÛ«ÔÃÍ«Ù§Í¦«Ð«§, Í service professional
state for better job performance ;Í"§ÃÆÐ,§ÍÐÍ§ÆÍ,§ÍÙ,§ÐÆÍ³Æ±«§~Í
;Í§ÐÛÍ«ÐÃÆÀÍ<«¦¦Ô§<,Ð«§Í¦«~Í4Ô Í unspoken and unaware) of your customers
rapport and communicate effectively ;Í,±ÐÍÛ«ÔÃÍÆÃØ<ÍÐ«ÍÃ§ÐÍÆÐÛ ÆÍ«Í<ÔÆÐ«¦ÃÆ
;ÍØÃ<«¦ÍÛ«ÔÃÍ«Ù§Í ¦Ð§Í4 ÆÍÐ«ÍÔ§ ,ÆÍ ;ÍÔ ÍÙ§Ù§ÍÃ ,Ð«§Æ±~ÍÆ,ÐÆÛÍÛ«ÔÃÍ<ÔÆÐ«¦ÃÆÍ
potentials with job satisfaction and without sacrifice
;ÍØ «±Í<ÐØÍ4,Ø«ÃÍ,§Í,4ÐÍ«ÃÍ4ÐÐÃÍ
work results Workshop highlights
;Í«<ÔÆÍ«§Í4«ÐÍ<ÔÆÐ«¦ÃÍÆÃØ<ÍÆ ÆÍ,§Í¦§ÆÐ
Workshop highlights
;Í"§ÃÆÐ,§ÍÛ«ÔÃÍ<ÔÆÐ«¦ÃÆÍ,§ÍÛ«ÔÃÆ Í4ÛÍ
;Í ÛÍ§ÐÃ,<ÐØ~Í ,Ã§§Í4ÛÍ«§Í,§Í understanding different style of behavior
experiencing
;Í ÛÍ§ÐÃ,<ÐØÍÙÐÍÃ« Í± ,ÛÍ,§Í±Ã,<Ð<, Í
;ÍÃ,<Ð<, ÍÐ±ÆÍÐ«Í,±± ÛÍÍ§Í«<Í<«§ÐÚÐ case studies
;Í« «ÙÔ±Í<«,<§ÍÆÆÆ«§ÍÐ«ÍÃ§«Ã<Í ,Ã§§Í ;Í« «ÙÔ±Í<«,<§ÍÆÆÆ«§ÍÐ«ÍÃ§«Ã<Í ,Ã§§Í
and application and application
Target audience Target audience
;ÍÃ«ÆÆ«§, Æ~Í¦,§,ÃÆ~Í±Ã«<ÐÍ¦,§,ÃÆ~Í ;ÍÃ«ÆÆ«§, Æ~Í¦,§,ÃÆ~Í±Ã«<ÐÍ¦,§,ÃÆ~Í
service managers service professionals, service managers
Course outline Course outline
;Í§ÐÃ«Ô<Ð«§ÍÐ«ÍÍ³ÔÃ«§ÔÆÐ<Í ;Í,Æ<Í±Ã§<± ÆÍ«Í<ÔÆÐ«¦ÃÍÆÃØ<
Programming)
;ÍÃØ<Í,ÆÍ,Í±Ã«ÆÆ«§
;Í,§,§Í¦«Ð«§, ÍÆÐ,Ð
;ÍØÍÆ«ÐÍÐ«« ÆÍ«ÃÍÆÃØ<
;ÍÔ §ÍÃ,±±«ÃÐÍ,§Í<«¦¦Ô§<,Ð«§Í¦«
;Í«ÔÃÍÆÐÛ ÆÍ«Í<ÔÆÐ«¦ÃÆ
;Í
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;ÍÔÆÐ«¦ÃÍÆÃØ<Í§Í±Ã,<Ð<
;ÍØ «±§Í<ÐØÍ4,Ø«ÃÍ,§Í,4Ð
21
Presentation Practice Workshop Course outline
Program number: HKPPW Day 1
Duration: 2 days ;Í§ÐÃ«Ô<Ð«§
Course overview ;ÍÃÆÐÍ±ÃÆ§Ð,Ð«§
;ÍÃ±,Ã§Í«ÃÍÛ«ÔÃÍ±ÃÆ§Ð,Ð«§
The Presentation Practice Workshop is a 2 days
course that offers employees individualized coaching ;Í,§ §Í,§ÚÐÛ
and feedback on their face-to-face presenting skills. ;ÍÃ±,Ã,Ð«§Í«ÃÍÆ<«§Í±ÃÆ§Ð,Ð«§
The prime focus is on learning by doing. It is suited ;Í,§Ð,§§Í,Ô§<Í§ÐÃÆÐ
to those who currently give presentations, and also ;Í,ÃÐ§ÃÍ±Ã±,Ã,Ð«§Í«ÃÍÆ<«§Í±ÃÆ§Ð,Ð«§
to those whose role will include presentations in the ;Í<«§Í±ÃÆ§Ð,Ð«§
immediate future. Delegates are expected to have a
good grounding in the basics of preparing and ;Í
Ø§§Í«¦Ù«Ã
delivering face to face presentations as this will not
be covered in detail on the workshop. Delegates will Day 2
receive feedback on their current strengths and ;Í«ÛÍ ,§Ô,Í,§ÍØ«<Í<«§ÐÃ«
areas for improvement, and suggestions on how to ;Í,§ §ÍÐÍ,Ô§<
make positive changes to the content and/or style of
;ÍÃ±,Ã,Ð«§Í«ÃÍÐÃÍ±ÃÆ§Ð,Ð«§
their presentations. Working in small groups,
delegates will learn from each other, as well as ;Í!ÃÍ±ÃÆ§Ð,Ð«§
receiving feedback and coaching from other group ;Í«§< ÔÆ«§
members, and the facilitators. Pre-course work is
provided which will need to be completed prior to
Day 1 and there is class work. Video will be taken
for self improvement. There will be equal split of
lecture and practice time.
Course objectives
By the end of this workshop, you will:
;Í,ØÍ§ÐÍÛ«ÔÃÍ±ÃÆ§Ð,Ð«§ÍÆÐÃ§ÐÆÍ,§Í
areas for improvement
;Í"§ÃÆÐ,§Í«ÙÍÐ«Í¦,Ú¦ÝÍÛ«ÔÃÍ«Ù§Í ØÃÛÍ
style
;ÍÍ,4 ÍÐ«Í ØÃÍ±ÃÆ§Ð,Ð«§ÆÍ¦«ÃÍ<«§§Ð ÛÍ
;ÍÍ¦§Ô Í«Í4«ÛÍ ,§Ô,Í,§ÍØ«<, Í<Ð
22
PROJECT
MANAGEMENT
AND SOFTSKILLS
Innovation and Creative Thinking Workshop content

Program number: HKICT ;Í§ÐÃ«Ô<Ð«§ÍÐ«Í<Ã,ÐØÐÛÍ,§Í§§«Ø,Ð«§
Duration: 2 days (15 PDUs) ;Í!Í,ÍÐÃ,±
;Í!Í§§«Ø,ÐØÍ¦§ÆÐ
Course overview
;ÍÃ,ÐØÍ±Ã«4 ¦Æ« Ø§
As IT Professionals, whatever we can fantasize, we
;ÍØÃ§ÐÍ¦Ð«« «ÛÍ,§ÍÐ«« ÆÍ³«ÙÍÐ«Í
can computerize. However, to fantasize, we need
generate 1,000 ideas)
the skills to create and innovate. Consider these
scenarios: ;Í«§ØÃ§ÐÍ¦Ð«« «ÛÍ,§ÍÐ«« ÆÍ³«ÙÍÐ«Í
identify the best ideas)
;Í(«ÔÍ,ÃÍ§ÍÐÍ¦ÆÐÍ«Í,§Í¦±«ÃÐ,§ÐÍ±Ã«<ÐÍÙ§Í
you encounter a tough problem. How do you ;Í« Ø§ÍÃ, Í±Ã«4 ¦Æ
resolve the situation?
;Í(«ÔÃÍ<ÔÃÃ§ÐÍ±Ã«<ÆÆÍÆÍ§<§ÐÍ,§Í«4Æ« ÐÉÍ Target audience
your boss wants you to find a better way. How are IT professionals, R & D professionals, business
you going to find new ideas to improve it? managers and anyone who seeks better and faster
;Í«ÆÐÆÍ,ÃÍ, Ã,ÛÍ<ÔÐÍÐ«ÍÃ«<Í4«ÐÐ«¦·Í&,ÐÍÍ ways of resolving problems, optimizing opportunities
innovative ways can further improve your and realizing dreams.
organizational competitiveness?
;Í(«ÔÃÍ¦,«ÃÍ<ÔÆÐ«¦ÃÍ§ÆÍ,ÍÔ§¹ÔÍÆ« ÔÐ«§·Í
How are you going to think out-of-the-box to help
him?
If these scenarios sound familiar and interesting,

then this workshop is for you! All of us are born
<Ã,ÐØ·Í(«ÔÍ<,§ÍÃÆ<«ØÃÍÛ«ÔÃÍ<Ã,ÐØÍ¦§Í
through this powerful and life-changing workshop.
At the end of this workshop, participants will be

able to generate 50 ideas in 6 minutes and 1,000
ideas within 28 minutes!
23
HP-UX
Technical Training
24
HP-UX
HP offers a broad range of courses with entry

points that cater to the UNIX novice administrator,
or the seasoned professional. These courses give
you the skills you need to maximized perform-
ance, reliability, security, and uptime on your
HP-UX system.
For new UNIX users, our UNIX Fundamentals, and HP-UX System &
Network Administration I and II courses will give you a solid
foundation to begin your HP-UX career. For experienced Solaris,
AIX, or Linux administrators, our accelerated HP-UX System
Administration for Experienced UNIX Administrators class will
jump-start your HP-UX career.
To control and reduce planned and unplanned downtime, learn how

to utilize HP’s high availability software with courses on HP Logical
Volume Manager, VERITAS Volume Manager, HP Serviceguard and
HP Metrocluster.
25
UNIX Fundamentals HP-UX System and Network Administration II
Course number: 51434s Course number: H3065s
Duration: 4 days Duration: 4 days
Course overview Course overview

This course is an extensive introduction to the UNIX ®
This course is the second of two courses that
operating system and how to use its many prepare system administrators to successfully
commands and utilities. It also covers the standard administer HPUX servers in a networked
UNIX system file editor and basic shell environment. Successful completion of HP-UX System
programming. This course is the foundation and and Network Administration I and II will help in
prerequisite for most other courses in HP Education’s preparation for the HP-UX Certified System
Tru64 and HP-UX curricula. This 4-day course is 60 Administrator (CSA) technical certification. This
percent lecture and 40 percent hands-on labs using 4-day course is 60 percent lecture and 40 percent
HP servers. hands-on labs using HP servers.
HP-UX System and Network Administration I HP Integrity Blades Server Administration

Course number: H3064s Course number: HC590s

This hands-on course is the first of two courses that In this 2-day course, students will learn how to
prepare system administrators to successfully successfully manage HP Integrity BladeSystem
configure, manage, maintain, and administer HP-UX servers with HP-UX. This course focuses on system
servers in a networked environment. Emphasis is on administration components rather than hardware
configuring file systems, peripherals, and user deployment. The course introduces the BladeSystem
accounts, as well as managing and configuring core enclosure, BladeServer models, BladeStorage
OS, patches, and application software. Successful models, Interconnect modules, HP Onboard
completion of HP-UX System and Network Administrator, HP Virtual Connect and network
Administration I and II will help in preparation for storage solutions. It then highlights the HP
the HP-UX Certified System Administrator (CSA) BladeSystem c-Class server management using HP
technical certification. This 4-day course is 50 Systems Insight Manager. The course is 60% lecture
percent lecture and 50 percent hands-on labs using and 40% hands-on labs using HP Integrity systems.
HP servers.
26
HP-UX
HP Serviceguard I HP-UX performance and tuning

Course number: H6487s Course number: H4262s

This course teaches you how to use Serviceguard This course shows you how to optimize the
effectively to ensure the high availability of your performance of your computing environment.
systems. You will also learn how to configure and Extensive hands-on labs allow you to gain
manage a Serviceguard cluster. This 4-day course is experience using standard UNIX and HP-specific
very lab intensive, and is approximately 40 percent tools to monitor, analyze, and tune the performance
lecture and 60 percent lab. of HP-UX systems and common network services. The
4-day course is 50 percent lecture and 50 percent
hands-on.
HP Serviceguard II
Course number: U8601s
Duration: 2 days
Course overview
This 2-day course trains experienced system
administrators learn how to use cluster technology
with a quorum service and appropriate CFS
structures to support Oracle 11gR2 in data center
environments. Students set up and test a failover
cluster, configure a quorum server or lock disk
cluster, incorporate cluster file systems into a
Serviceguard cluster, explore extended distance
clusters and configure Continental Clusters including
a dress rehearsal.
HP-UX Curriculum Paths
HP-UX System HP-UX System Advanced HP-UX Performance

New Unix Unix Fundamentals
& Net Admin I & Net Admin II Administration and Tuning
Administrators 51434s 3 days
H3064s 4 days H3065s 4 days H4262s 4 days
Hands On with MC/ HP MC/

High Availability
ServiceGuard I ServiceGuard II
H6487s 4 days U8601s 2 days
27
HP StorageWorks
Technical Training
28
HP StorageWorks
Keep pace with storage technology - advance the

skill level of your storage engineers, because you
demand more
In addition to these challenges, companies also need the right

people with the right skills and expertise to manage immense
volumes of data, making certain their teams maintain high levels of
staff motivation and productivity. Education about storage options
and management is as important as having the appropriate storage
hardware and software itself.
HP Education Services provide training on Storage Networking, Disk

Storage Systems, Storage Software and Storage Archiving to enable
customers to get the most out of their HP storage investment. The
following is a schematic Hong Kong summary of the curriculum path.
HP Education Services offer innovative programs that complement

our extensive existing storage solutions. Our course offerings will
help your storage experts gain the required knowledge and skills
necessary to obtain accredited engineer certification, raising your
productivity and providing your business with a better return on IT.
Our portfolio consists of HP StorageWorks courses that combine

classroom instruction with online resources for increased learning
effectiveness and flexibility.
29
Accelerated SAN Essentials Managing HP StorageWorks Enterprise
Course number: UC434s Virtual Array
Duration: 4 days Course number: U4879s
Duration: 4 days
Course overview
This 4-day course provides a comprehensive and Course overview
accelerated understanding of SAN technologies and This 4-day course combines theory and practical
concepts. Students will gain the experience needed labs to teach users how to manage the HP Enterprise
to tackle the challenges of working in enterprise Virtual Array. The hardware, concepts and
class SAN environments. terminology are covered in-depth followed by
configuration tasks which include Command View
EVA, Local Replication using Business Copy EVA
HP StorageWorks XP 1: with Snapshots, Snapclones and Mirrorclones,
Configuration and Management Replication Solutions Manager for Business Copy,
Multi-path management with HP MPIO DSM on
Course number: H6773s
Windows, native multi-pathing on HP-UX 11iv3,
Duration: 4 days
command line/scripting with SSSU, Upgrading
Course overview controller and disk drive firmware. Information on
next generation EVA is also provided.
This 4-day course introduces students to the XP disk
array terminology, function, architecture, and
configuration. Students will get configuration
Managing 3PAR Disk Arrays
practice on our XP’s with LUN and Volume
Management, Data Replication using Business Copy Course number: HK902s
and Continuous Access, Performance Advisor, Disk Duration: 3 days
and Cache partitioning and Command View XP
Course overview
Advanced Edition. In addition we will cover the
concepts of External Storage, Thin Provisioning, and This 3-day course overviews 3PAR hardware and
Snapshot XP This version uses updated releases of architecture along with giving administrators insight
Command View XP Advanced Edition and in to the constructs within the 3PAR array family.
Performance Advisor. Students will explore Virtual Volumes and Thin
Provisioning along with performing other
administrative tasks via both GUI and CLI methods.
The class discusses local and remote data copies
along with reporting, scheduling and space
management. Hands-on lab exercises will help
illustrate the concepts learned during the course.
30
HP StorageWorks
EVA Performance Analysis EVA II: Business Continuity and Availability

Course number: HG828s Course number: HF839s

This 2-day course covers EVA performance data This 2-day instructor-led training course introduces
collection, interpretation and analysis, including a the student to the HP StorageWorks Enterprise
hands-on case study. The course describes essential Virtual Array data replication environment. That
performance rules, terminology, and rules of thumb environment includes both local replication (Business
that should be used when assessing EVA Copy Enterprise Virtual Array [BC EVA]) and remote
performance. It covers the tools and processes used replication (Continuous Access Enterprise Virtual
to collect, format, and analyze performance data. Array) solutions. The focus of this course, however, is
The course exercises do not require use of the HP the remote replication capability represented by
Virtual Lab or local equipment. Continuous Access EVA. Also discussed is the
Replication Solutions Manager (RSM) software
application.
StorageWorks Curriculum
Storage
Networking
Accelerated SAN
Essentials
UC434s 4 days
Disk Storage Systems Storage Archiving
Managing 3PAR HP StorageWorks XP1 Managing HP EVA II: Business

Disk Arrays Cong and Mgnt StorageWorks EVA Continuity and
HK902s 3 days H6773s 4 days UC420s 3 days Availability
HF839s 2 days
EVA Performance
Analysis
HG828s 2 days
31
HP CLOUDSYSTEM
MATRIX -
PROLIANT
HP CloudSystem Matrix is the industry’s first Converged
Infrastructure platform delivering the benefits of shared
services today. With its application-centric design it provides
the ideal foundation of a Private Cloud environment.
CloudSystem Matrix includes proven HP BladeSystem

technologies such as Virtual Connect, Insight
management software, and standard ProLiant and
Integrity blade servers with HP Services for streamlined
implementation and support and builds on shared
storage SAN such as Fibre Channel SAN.
Pre-requisites
HP BladeSystem HP Insight Control HP System Insight
Administration Foundation Manager Essentials
HE646s 3 days HE643s 2 days HK756s 2 days
Core Matrix training

HP Virtual HP Matrix OE: Advanced Insight
Infrastructure
Connect Control Topics
Administration
HK758s 3 days HK920s 2 days HK757s 3 days
Technical Training
32
HP CLOUDSYSTEM
MATRIX -
PROLIANT
HP BladeSystem Administration HP Virtual Connect

Course number: HE646s Course number: HK758s
In this course, students will learn how to successfully This 3-day course helps students identify, manage,
deploy and manage HP BladeSystem servers. A and configure HP Virtual Connect components. An
brief architecture overview will ensure students architecture overview ensures understanding of the
understand the components of the HP BladeSystem Virtual Connect Ethernet, FlexFabric, and Fibre
solutions. Channel components and their function. Hands-on
labs provide configuration setup and a variety of
network scenarios.
HP Insight Control Foundations
Course number: HE643s
HP Matrix OE: Infrastructure Administration
Duration: 2 days
Course number: HK920s
Course overview
Duration: 2 days
This course provides an introduction to HP Insight
Control Environment. Students will be presented with Course overview
an overview of the installation process for Insight This 3-day course covers how to effectively utilize
Control Data Center Edition, then will work with labs and manage the HP Matrix Operating Environment.
for HP Systems Insight Manager and ProLiant The HP Matrix Operating Environment is covered in
Essentials software. depth.
HP System Insight Manager Essentials Advanced Insight Control Topics

Course number: HK756s Course number: HK757s
This 2-day course equips students with the skills and This 3-day course equips students with the skills and
knowledge to install and configure HP Insight knowledge to configure and use several advanced
Control integrated management solution for physical features of HP Insight Control integrated
and virtual servers. Students will spend the time management solution for physical and virtual servers.
learning, installing and configuring HP Insight Students will spend the time learning, installing and
Control capabilities to proactively manage system configuring HP Insight Control capabilities to
health through remote management tools. The proactively manage system health through remote
course will also cover the integration of various management tools. The course will focus on the
options within HP Systems Insight Manager: ProLiant integration of various options within HP Insight
Support Pack version control. Control: power management, performance monitor,
virtual machine management and server migration.
33
CLOUD
COMPUTING
Technical Training
34
CLOUD
COMPUTING
Cloud Computing Essentials HP Cloud Discovery Workshop

Course number: CC100s Course number: HKCDW
Duration: 2 days Duration: 1 day

This is a 2-day comprehensive fundamental The cloud radically changes the way
course, rather than awareness against cloud infrastructures, applications, and processes are
computing. It aims to provide an in-depth sourced and consumed for meeting business
knowledge of cloud computing, including needs. It enables you to quickly deliver highly
architectures, technologies, emerging cloud scalable and elastic technology-enabled services,
standards and performance monitoring. It will over the Internet, on a pay-per-use basis.
also explore federation, security and privacy in
the cloud. In this strategic workshop, we cover all the
different sourcing options to help you make the
right decisions on the way forward. We enable
Cloud Computing: Security Threats and you to gain clarity on cloud concepts, identify the
Measures cloud initiatives that can work for your business,
discuss how HP Converged Infrastructure can lay
Course number: CC203s
the foundation for the cloud and draw actionable
Duration: 2 days
‘next steps’.
Course overview
Cloud computing is today's approach to effective
IT computing systems, databases, and networks.
In addition to the benefits it brings to
organizations, a lot of security threats and
uncertainties come along. This 2-days intensive
course aims to provide attendees with practical
security knowledge on cloud computing
environment.
Upon successful completion of this course,

attendees will be able to identify security risks
and concerns on cloud computing environment
and understand the best practices on handling
cloud security issues.
35
VIRTUALIZATION
(VMware/Microsoft)
HP Education Services offers the official VMware training
curriculum to provide the essential skills needed in a
virtualized world. HP is a global VMware authorized
training center (VATC), using VMware certified instructors
and course materials. Our training is recognized by
VMware for their VMware Certified Professional (VCP)
program. Accredited Systems Engineer (ASE)
candidates can now use VMware certification (VCP)
as an elective towards their ASE certification.
Technical Training
36
VIRTUALIZATION
(VMware/Microsoft)
“Hewlett-Packard is one of our largest VMware Implementing and Managing Windows

Authorized Training partners, dedicated to the Server 2008 Hyper-V
highest standards of quality training and customer
Course number: MS6422
satisfaction. With HP’s authorized VMware Duration: 2 days
training, customers can be confident that they will
have the best possible experience allowing them Course overview
to make the most of their VMware investment.” This course provides participants how to implement
and manage Windows Server 2008 Hyper- V. It
Richard Kerr, also teaches participants how to manage Hyper-V
Worldwide Partner Manager,
VMware Education
with Solution Center Virtual Machine Manager
(VMM) and with PowerShell.
VMware vSphere 5.0: Install, Configure &

Implementing and Managing Microsoft
Manage
Server Virtualization
Course number: HL235s
Duration: 5 days Course number: MS10215
Duration: 4 days
Course overview
Course overview
This 5-day hands-on training course explores
installation, configuration, and management of This 4-day instructor-led course will provide you with
VMware vSphere®, which consists of VMware ESXi™ the knowledge and skills to deploy and manage a
and VMware vCenter™ Server. The course is based server virtualization environment using Microsoft
on ESXi 5.0 and vCenter Server 5.0. Completion of technologies. The course provides details on how to
this course satisfies the prerequisite for taking the deploy and manage Hyper-V and Remote Desktop
VMware® Certified Professional 5 exam. This course Services on Windows Server 2008 R2. The course
is 60 percent lecture and 40 percent hands-on labs. also provides details on how to manage a server
virtualization environment by using System Center
products such as System Center Virtual Machine
VMware vSphere 5.0: What’s New Manager (VMM) 2008, SCVMM 2008 R2, System
Course number: HL234s Center Operations Manager 2007 R2, System
Duration: 2 days Center Data Protection Manager 2007 R2, and
System Center Configuration Manager 2007 R2.
Course overview This course does not require previous server
virtualization experience, but does require that
This 2-day hands-on training course explores new
students have significant experience in managing
features in VMware vCenter™ Server 5.0 and
Windows Server 2008 or Windows Server 2008 R2.
VMware® ESXi™ 5.0. Topics include VMware
vSphere® 5 installation and how to upgrade from
vSphere 4.x to vSphere 5.0. vSphere 5.0 is the first
version of vSphere to include only the ESXi
hypervisor. This course is 60 percent lecture and 40
percent hands-on labs.
37
COMPUTER
SECURITY
Technical Training
38
COMPUTER
SECURITY
ISO/IEC 27001:2005 Information Security Course overview

Management System Lead Auditor This 2-day course aims to enable IT professionals to
Course number: HL987s understand more about data privacy, data loss
Duration: 5 days issues and data loss prevention strategies. Data loss
prevention techniques on technical, procedural and
Course overview managerial aspects will be covered. Participants will
Effective auditing is the only way to ensure that the learn how to protect data from data classification,
measures you put in place to protect your perform and oversee privacy impact assessment,
organization and your customers are properly perform and oversee privacy compliance audit,
managed and achieve the desired result. This 5-day define privacy breach handling procedures and
course provides necessary knowledge for IT or select data loss prevention solution.
Quality professionals to implement a formal
Information Security Management System in
accordance with ISO 27001:2005 and enhance Building a Secure Windows Environment
their auditing skills. Formal examination leading to Course number: CS336s
BSI ISO 27001 Lead Auditor Qualification is Duration: 2 days
included.
Course overview
The widespread adoption of Microsoft Windows
Attacks and Defenses Warfare on Web makes it an almost inevitable and vital core
Application Systems component in our IT infrastructure. Improper use of
Course number: CS331s Windows will provide good opportunities for
Duration: 2 days hacking activities. This 2-day course aims to equip
the participants with an in-depth knowledge in
Course overview deploying secure Windows. In addition to concept,
This is a 2-day course, presenting participants with case studies and intensive hands-on workshop will
contemporary attacking techniques from sign-on to be arranged throughout the course to make
sign-off, everything in between a web-based participants to grasp the essential knowledge for
application. It targets to help participants deploying a secure Windows environment.
understand more about security advance in both
attacking and defending sides on the “hacking”
battlefield. Security techniques on technical, Building Secure Linux/Unix Environment
procedural and managerial aspects will be covered Course number: CS338s
in this course. Duration: 2 days
Course overview
Data Security, Privacy and Confidentiality This 2-day course aims to equip participants with an
Course number: CS333s in-depth knowledge in deploying secure common
Duration: 2 days Linux / Unix operating systems. Case studies and
intensive hands-on workshop will be arranged
throughout the course.
39
DATA CENTRE
TRAINING
Technical Training
40
DATA CENTRE
TRAINING
Certified Data Centre Professional Certified Data Centre Expert

Course number: HKCDCP Course number: HKCDCE

The Certified Data Centre Professional course is a The Certified Data Centre Expert course is a 5-day
2-day course designed to expose participants to the course designed to prepare participants to analyze
key components of the data centre. It will address a given business case and perform technical
how to setup and improve key aspects such as evaluation for a project plan and a set of designs
power, cooling, security, cabling, safety, etc. to for implementation of a mission critical Data Centre.
ensure a hi-available data centre. It will also address The course also engages participants in product
key operations and maintenance aspects. evaluations and demonstrates how to select
equipment and develop equipment test scripts (IET)
and integrated performance and validation testing
(IPVT). CDCE® builds upon knowledge gained in
Certified Data Centre Specialist CDCP® and CDCS® courses. Participants who pass
Course number: HKCDCS the exam will join the industry’s elite Data Centre
Duration: 3 days project design experts.
Course overview
CDCS® will further increase attendees to a level
Certified Data Centre Facilities Operations
being a compatible sparring partner with suppliers
and they will be able to verify offers provided by
Manager
vendors for correctness, effectiveness and efficiency. Course number: CDFOM
CDCS® is a must have certification for professional Duration: 3 days
data centre managers and personnel. CDCS® is a
pre-requisite for individuals wishing to achieve the Course overview
CDCE® status. The CDFOM® course is a 3-day course which will
enable participants to gain in-depth knowledge in
managing data centre operations which include the
Data Centre Training Roadmap
following key subject matters; capacity planning,
latest green initiatives, how to properly commission
Certified Datat and de-commission equipment, compliance to safety
Centre Expert standards, statutory compliance and international
standards, managing people, vendor management,
handling incident/crisis management as well as
Certified Datat
Certified Datat
Centre Facilities
how to keep operations really simple, manageable,
Centre Specialist
Operations
effective and efficient and much more.
Manager
Certified Datat
Centre Professional
41
LINUX
HP offers a broad range of courses with entry points that cater
for other platforms, such as Linux and Microsoft Windows.
These courses give you the skills you need to maximized
performance, reliability, security, and uptime on your system.
Technical Training
42
LINUX
RHCE Rapid Track Course with RHCSA and configure, and bring online a Linux system. This
RHCE Exams course should also help prepare the student for Linux
certification exams such as the LPI 101/102
Course number: RH300 required for Linux Professional Institute Level One
Duration: 5 days (4-day training & 1-day exam) Certification or other Linux certifications.
Course overview
The RHCE Fast Track Course with RHCSA and RHCE Linux administration I
Exams (RH300) is designed for senior Linux system
administrators who want to validate their Course number: H7091s
competencies by earning the RHCSA and RHCE Duration: 4 days
credentials. This is a fast-paced preparation course
Course overview
that combines the RHCSA Fast Track Course
(RH199) and System Administration III (RH254) This 4-day course provides those with basic UNIX or
courses, normally eight days of training, into a Linux user experience, the knowledge & skills
single 4-day training. Building on the students' necessary to install, configure and manage their Red
extensive knowledge of command line based Linux Hat and SUSE Linux systems. Topics include
administration, the course moves very quickly installation, system admin, configuring X Windows,
through the intermediate and advanced tasks configuring the kernel, Logical Volume Manager
covered by lab-based knowledge checks and (LVM) and RAID, security and basic troubleshooting.
facilitative discussions. By the end of this course, the Coupled with the next course, Linux system
senior Linux administrator students will have been administration II (H7092S) is our recommended
exposed to all the intermediate and advanced curriculum to assist those system admins wishing to
competencies tested by the RHCSA and RHCE prepare for one of the Linux certifications. Linux
exams. The RHCSA and RHCE exams are included Professional Institute (LPI) Level 1, Red Hat (RHCE,
with this course. RHCT) or SAIR.
Linux for Unix Administrators Fundamentals of Linux and HP-UX

Course number: U2794s Course number: HKFLUX

This 4-day course covers topics of interest to This course is an extensive introduction to the Linux
experienced HP-UX or Sun Solaris system and HP-UX operating system and how to use its
administrators wishing to develop an understanding many commands and utilities. It also covers the
of the skills required to administer Red Hat or SUSE installation, administration, and Kernel
Linux based systems in their enterprise computing configuration. The 5-day course is 60 percent lecture
environments. Upon completion of this course the and 40 percent hands-on labs.
student should be able to successfully install,
43
LEARNING
SOLUTIONS
Organizations need to leverage the power of Change Management Training for

their people in order to grow. With Learning Microsoft Migration Project
Solutions from HP, we help you enhance the
effectiveness of your people, through effective With over 30 years of training experience,
programs geared toward the needs of your HP provides Microsoft training that will
environment. Learning Solutions from HP prepare IT staff and end users at all levels.
result in improved employee productivity We focus on helping users transition skills
leading to a higher return on your IT during large scale software rollouts and
investment and better business outcomes. desktop migrations.
Take control of your future - HP HP People Readiness solutions help business

users harness the advantages of new desktop
can help you start your training technologies and make a significant
plan today. contribution to the Management of Change
aspect of these large scale deployments.
44
MANAGED
TRAINING
SERVICES
Three factors are raising training and development Before a managed training solution.
to the very top of company agendas:
Many Vendors Training / HR department
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;ÍÆ ÆÍ,ÃÍ4<«¦§Í«ÔÐ,ÐÍ§<Ã,Æ§ ÛÍ¹Ô< ÛÍ
Therefore: Learning is essential to attracting and

retaining the right people.
Providing training
Service
But implementing a coherent, integrated training
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companies are turning to a managed training ;Í <ÐÍ,§Í,§,Í
appropriate vendor
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agree courses
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solution to help them. ;ÍÃÍ±Ã<ÆÍ,§Í required design ;ÍÃ«ØÍÐÃ,§§Í
course content courses records
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materials
A managed training service is where a company
;ÍÔ§Í§ÐÃ§, Í<«ÔÃÆÆ
outsources the development, administration and ;Í,§,Í¦Ô Ð± Í
¦,§,¦§ÐÍ«ÍÐÆÍÐÃ,§§ÍÃ¹ÔÃ¦§ÐÆÍÐ«Í,ÍÐÃÍ suppliers
party. The managed training provider then delivers

these back as a service.
Why?
After a managed training solution
Many Vendors Training / HR department
Potential advantages of an MTS from HP include
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training
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external experience - best practice sharing ;Í <ÐÍ,§Í,§,Í ;Í§ÍÆÐÃ,ÐÛÍ ;Í<ØÍ,§Í
appropriate vendor agree courses evaluate feedback
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suppliers
45
HP EDUCATION
PACK
46
HP EDUCATION
PACK
HP Education Pack HP Education Pack is a key component of the HP

service portfolio. Our mission critical and
HP Education Pack is an ideal way to manage
multi-technology expertise, proactive processes, and
tighter training budgets in today’s economy. With
collaborative approach are designed to help you
this HP Education Pack, you can greatly simplify
increase the availability of your IT environment and
your budgeting and purchasing processes, and
give your employees the skills they need to keep
make sure that training requirements are met as
pace with change.
needed. If you know that you will need training, but
are not exactly sure of the specifics (who? What?
When?), then HP Education Pack offer a flexible and «ÙÍÐ«ÍÔÆÍÍ
Ô<,Ð«§Í,<º
convenient solution. Use HP Education Pack to redeem for scheduled
training. Number of HP Education Pack unit
HP Education Pack is a flexible, economical, and required per course is specified in HP Education
simple way to purchase training. It allows volume Training Schedule available at
purchase of training credits in increments of www.hp.com.hk/education.
HK$1,000. This gives you a prefunded account,
much like a gift card, waiting for you to draw on it.
Within 12 months of purchase, you can redeem
±<<,Ð«§Æ
training credits as needed on open enrollment ;Í,Û¦§ÐÍ
classes at HP education centers offered though Payment is due in full at the time of placing the
www.hp.com.hk/education initial order.
;Í
4 Í±Ã«Ô<ÐÆÍ,§ÍÆÃØ<Æ
What are the benefits? HP Education Pack covers over 200 topics
;Í ,§§§Í Ú4 ÐÛÍ available at HP Education Services.
No need to know student names, dates or even
locations in advance. Flexibility to attend training ;ÍÔÃ,Ð«§Í,§Í§«ÐÃ¦Í«±Ð«§
as needed. The duration of the HP Education Pack is 12
months from the date of purchase. An HP
;Í¦± Í4ÔÐ§ Education Pack can be “refilled” anytime during
Lock in budget dollars by pre purchasing training this period, but the refilled training funds are
funds while funding is available. subject to the same expiration date.
;ÍÔ<Í±ÔÃ<,Æ§Í«ÃÐ
Avoid spending time and money on approving
training purchases throughout the year. After
initialset-up, you can register for training by phone
or online using your HP Education Pack.
;ÍÐÐ,<Í!Ã,§§ÍÙÐÍ«ÐÃÍÍ«ÃÃÆ
HP Education Pack can be purchased standalone
or as part of another HP order, complementing a
larger IT solution.
47
July 2012 - February 2013 Professional Training Schedule
HP Feb
Course No. Course Name Days HK$ Education Jul Aug Sep Oct Nov Dec Jan 2013
Pack Unit 2013 or later
NEW ITIL® 2011 Edition / IT Service Management (ITSM)
NEW HF421s ITIL® Foundation for IT Service Management (includes exam) 3 12,000 12 11-13 15-17 12-14 10-12 14-16 05-07 14-16 20-22
(22.5 PDUs)
ITIL® Lifecycle Modules (3 Credits per module) Days HK$ Units Jul Aug Sep Oct Nov Dec Jan Feb 2013
NEW 2013 or later
®
HF437 ITIL Service Strategy (includes exam) (26 PDUs) 3 18,500 18 04-06 28-30
NEW
HF437a ITIL® Service Strategy (26 PDUs) 2.5 15,800 16 04-06 28-30
HF438 ITIL® Service Design (includes exam) (26 PDUs) 3 18,500 18 03-05 Jun 03-05
NEW
HF438a ITIL® Service Design (26 PDUs) 2.5 15,800 16 03-05 Jun 03-05
HF439 ITIL® Service Transition (includes exam) (26 PDUs) 3 18,500 18 19-21 Mar 06-08
NEW
HF439a ITIL® Service Transition (26 PDUs) 2.5 15,800 16 19-21 Mar 06-08
HF440 ITIL® Service Operation (includes exam) (26 PDUs) 3 18,500 18 Oct 31-Nov 02 Apr 08-10
NEW
HF440a ITIL® Service Operation (26 PDUs) 2.5 15,800 16 Oct 31-Nov 02 Apr 08-10
HF441 ITIL® Continual Service Improvement (includes exam) (26 PDUs) 3 18,500 18 19-21 May 06-08
NEW
HF441a ITIL® Continual Service Improvement (26 PDUs) 2.5 15,800 16 19-21 May 06-08
Days HK$ Units Jul Aug Sep Oct Nov Dec Jan Feb 2013
NEW ITIL® Capability Modules (4 Credits per module) 2013 or later
HF427 ITIL®6HUYLFH2ƫHULQJVDQG$JUHHPHQWVLQFOXGHVH[DP3'8V 5 22,000 22 03-07 Mar 18-22

NEW
HF427a ITIL®6HUYLFH2ƫHULQJVDQG$JUHHPHQWV3'8V 4.5 19,800 20 03-07 Mar 18-22
HF428 ITIL® Operational Support and Analysis (includes exam) (34 PDUs) 5 22,000 22 10-14 Jun 17-21
NEW
HF428a ITIL® Operational Support and Analysis (34 PDUs) 4.5 19,800 20 10-14 Jun 17-21
HF429 ITIL® Release, Control and Validation (includes exam) (36 PDUs) 5 22,000 22 05-09 May 20-24
NEW ITIL® Release, Control and Validation) (36 PDUs) May 20-24
HF429a 4.5 19,800 20 05-09
HF430 ITIL® Planning, Protection and Optimization (includes exam) (34 PDUs) 5 22,000 22 08-12 Apr 22-26
NEW
HF430a ITIL® Planning, Protection and Optimization (34 PDUs) 4.5 19,800 20 08-12 Apr 22-26
The Capstone Course (17 ITIL® Expert Credits required to take this course) Days HK$ Units Jul Aug Sep Oct Nov Dec Jan Feb 2013
NEW 2013 or later
®
HF442 ITIL Managing Across the Lifecycle (includes exam) (38 PDUs) 5 22,000 22 27-31 21-25
HF442a ITIL® Managing Across the Lifecycle (38 PDUs) 4.5 19,800 20 27-31 21-25
ITIL® Supplementary Days HK$ Units Jul Aug Sep Oct Nov Dec Jan Feb 2013
2013 or later
® ®
U5450s ITIL Exam for ITIL Foundation/Capability Courses/ 0.5 2,800 NA 20 03 14 12 09 14 25 22
ITIL® Lifecycle Courses/ITIL® Managing Across the Lifecycle
UC410s ISO/IEC 20000 for Practitioner (includes exam) 3.5 19,500 19 28-30
& 31
HE602s CobiT Foundation (includes exam) 2.5
NEW HK634X Applied Service Management Workshop Series 2
Please call 3559 7837 or email hp-education.hk@hp.com for more details
HF415 HP "Race to Results" Service Management Simulation Workshop 1
(7 PDUs)
Jan Feb 2013
Project Management & Softskills Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 or later
HKPMF Project Management Foundation Program (36.5 PDUs) 5 12,000 12 05-07 & 05-07 &
- includes HC577s & HF389s 17-18 17-18
HC577s Project Management Fundamentals (22.5 PDUs) 3 9,000 9 05-07 05-07
HF389s PMP Exam Review® (14 PDUs) 2 6,000 6 17-18 17-18
HE551s Principles of Business Analysis (21 PDUs & 24 CDUs) 3 10,500 10 05-07 May 06-08
NEW HE542s IT Project Risk Management (21 PDUs) 3 10,500 10 06-08 14-16
NEW HE555s Crafting High Quality Requirements (21 PDUs) 3 10,500 10 17-19 Feb 25-27
NEW HE548s Mastering Project Requirements (21 PDUs) 3 10,500 10 19-21 May 27-29
HKNLP $SSO\LQJ1/3LQ2ưFH3'8V 1 3,500 3 07
HKBCB IT Communication Skills: Breaking Communication Barriers (7.5 PDUs) 1 3,500 3 26
HKSCU IT Service Skills: Satisfying Your Customers (15 PDUs) 2 7,000 7 09-10 10-11
HKICT Innovation and Creative Thinking (15 PDUs) 2 7,000 7 08-09
HKSPS Problem Solving & Decision Making 2 7,000 7 22-23
HKPSS Personalized Service 2 7,000 7 27-28
HKSPBI Sigma Plus in Business Improvement 2 7,000 7 Feb 07-08
NEW HKMRT Marketing for IT professionals 2 7,000 7 10-11
NEW HKPOM Process of Management 2 7,000 7 06-07
NEW HKMOC Management of Change 1 3,500 3 22
NEW HKPOS Planning for Success 2 7,000 7 04-05
Technical Training
HP-UX, HP StorageWorks, HP ProLiant, VMware, Linux, Microsoft, Data Center, Cloud Computing
Please refer to "Technical Training Schedule" (ITIL®LVD5HJLVWHUHG7UDGH0DUNRIWKH2ưFHRI*RYHUQPHQW&RPPHUFHLQWKH8QLWHG.LQJGRPDQGRWKHUFRXQWULHV
Training Time * More courses are available on demand, please visit our website for details
9:30am-5:30pm * Courses can be customized with our Education Consulting Services
9:00am-5:30pm (ITSM training) * Prices are subject to change without prior notice
HP Education Center
19/F, Cityplaza One, 1111 King's Road, Taikoo Shing, Hong Kong For more information, please call HP Education Services at
(Taikoo MTR Station - E1 Exit) (852) 9016 9103 or (852) 3559 7837
E-mail: hp-education.hk@hp.com Fax: (852) 3004 6290
Revised date: June 22, 2012 Website: http://www.hp.com.hk/education
July 2012 - February 2013 Technical Training Schedule
HP
Education Jan Feb
Course No. Course Name Days HK$ Jul Aug Sep Oct Nov Dec
Pack Unit 2013 2013
HP-UX
51434s Fundamentals of the UNIX System 3 9,000 9 01-03 20-22
NEW H1L51s HP Integrity VM v6 and HP-UX vPars v6 Administration 3 10,500 10 21-23
H3064s HP-UX System & Network Administration I 4 14,000 14 09-12 10-13
H3065s HP-UX System & Network Administration II 4 14,000 14 17-20
H4262s HP-UX Performance & Tuning 4 14,000 14 04-07 25-28
H6487s +DQGV2QZLWK0&6HUYLFH*XDUG, 4 14,000 14 17-20 07-10
Jan Feb
HP StorageWorks Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 2013
UC434s Accelerated SAN Essentials 4 14,000 14 31 Jul-03 Aug 03-06
U4879s Managing HP StorageWorks Enterprise Virtual Arrays 4 14,000 14 08-11 19-23
+*V EVA Performance Analysis 2 9,000 9 13-14
HK902s Managing 3PAR Disk Array 3 16,500 16 15-17 29-31 21-23
NEW
HK904s 3PAR Performance Management 2 11,000 11 24-25
Jan Feb
HP ProLiant/BladeSystem Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 2013
HE643s HP Insight Control Foundation 2 9,000 9 10-11 10-11
HE645s Deploying and Updating HP Insight Control 3 10,500 10 25-27 21-23
HE646s HP BladeSystem Administration 3 10,500 10 08-10 19-21
HK756s HP System Insight Manager Essentials 2 11,000 11 20-21 27-28
HK757s HP Insight Control: Management Master 2 11,000 11 25-26
HK758s HP Virtual Connect 3 16,500 16 04-06 30 Jan-01 Feb
Jan Feb
CLOUD Computing Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 2013
NEW HKCCCP Deploying and Managing Applications in Clouds 3 16,500 16 05-07
CC100s Cloud Computing Essentials 2 9,000 9 26-27 17-18 19-20 24-25
CC203s Cloud Computing: Security Threats and Measures 2 9,000 9 06-07 04-05 06-07 04-05
NEW H1L09s CCSK Basic (with 2 test tokens) 1 5,500 5 06 10
NEW H1L10s CCSK Plus (with 2 test tokens) 2 9,500 9 06-07 10-11
Jan Feb
Virtualization Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 2013
HL235s 90ZDUHY6SKHUH,QVWDOO&RQƭJXUH0DQDJH 5 21,000 21 13-17 17-21 15-19 26-30 21-25
HL235se 90ZDUHY6SKHUH,QVWDOO&RQƭJXUH0DQDJH 5 22,300 22 13-17 17-21 15-19 26-30 21-25
(with exam voucher)
MS6422 Implementing and Managing Windows Server2008 Hyper-V 2 9,000 9 01-02 03-04
MS10215 Implementing and Managing Microsoft Server Virtualization 4 12,000 12 06-09 08-11
Jan Feb
Computer Security Days HK$ Units Jul Aug Sep Oct Nov Dec 2013 2013
HL987s ISO/IEC 27001:2005 Information Security Management System Lead 5 22,000 22 18-20 & 8-10 & 12-14 & 10-12 & 16-18 &
Auditor (includes exam & ISO standard) 26-27 16-17 20-21 15-16 24-25
CS331s Attacks and Defenses Warfare on Web Application Systems 2 9,000 9 27-28 17-18
CS333s 'DWD6HFXULW\3ULYDF\DQG&RQƭGHQWLDOLW\ 2 9,000 9 30-31 29-30
CS336s Building a Secure Windows Environment 2 9,000 9 24-25 28-29
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Planning, Protection and Optimization (PPO) HF430

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