Customer Satisfaction Questionnaire

Name : ______________ Address: ______________________ Contact number: _______________ Email id: ___________ Location When did you visit the store last time ? o Before 1 month o Before 2 months o Before 3 months o Before 6 months How often do you visit the store ? o Once a week o 2-3 times a Month o Once a Month o Less than once a month Are you satisfied with the service that you have received? o Very satisfied o Satisfied o Somewhat satisfied o Not satisfied at all I agree the quality of your service is o Excellent o Good o Average o Bad o Terrible The Employees Provided Essential & Adequate Information o Strongly agree o Agree o Somewhat agree

o Disagree o Strongly disagree The Employees were polite in their Behavior o Strongly agree o Agree o Somewhat agree o Disagree o Strongly disagree

There is any improvement in the service quality o Strongly agree o Agree o Somewhat agree o Disagree o Strongly disagree Would you like to suggest any changes or points for improvement? _____________________ Have you Heard of Multiple Number Portability? o Yes o No IF Yes Would You Recommend Your Friends & Relatives to Switch to Vodafone o Strongly agree o Agree o Somewhat agree o Disagree o Strongly disagree

Service expectations were met o Yes o No

Please comment on what your expectations are.