SUMMER TRAINING REPORT

EMPLOYEE WELFARE ACTIVITY IN B.H.E.L

Submitted in the partial fulfillment for the requirement for award of the degree of

Master of Business Administration

Under Guidance of : Mr. K.K Chauhan (Mgr.) B.H.E.L HARIDWAR Submitted to : Mr. K. G Choubey (Hod.)

Submitted by :
PRIYANKA SINGH Roll No. 1128770041

DECLARIATION

I hereby declare that the study entitled EMPLOYEE WELFARE in BHEL in the context of BHEL, Hardwar being submitted by me in the partial fulfillment of the requirement for the award of MBA by the Department of Business Management, GBTU (GAUTAM BUDHA TECHNICAL

UNIVERSITY) is a record of my own work. The study was conducted in Human Resource Department, BHEL, and Hardwar.

The matter incorporated in this project report has not been submitted to any other university for the award of degree.

PREFACE

The conceptual knowledge acquired by management students is best manifested in the projects and training they undergo. As a part of

curriculum of MBA, I have got a chance to undergo practical training in BHEL, Hardwar. The present project gave a perfect vent to my

understanding of the Human Resource Management specially the most modern concept of EMPLOYEE WELFARE. The Project Report entitled EMPLOYEE WELFARE IN BHEL is based on the theme of BHEL Hardwar performance on the basis of economic value addition made by the BHEL. I also hope that this report will be beneficial for my next batches and for those who are related to this topic.

ACKNOWLEDGEMENT
BHEL (HEEP) Hardwar an ISO-9001 manufacturing unit is setting out milestones in providing Summer Training to professional students studying in India. This is one of the dream units where one gets an opportunity to take training in such a highly advanced and prestigious Human Resource Development Centre (HRDC), BHEL, Hardwar. I would like to express my gratitude to Mr. K.K Chauhan (Mgr.), HR under whom I started my training. He gave me the perfect environment for my overall development and deep knowledge about the activities in BHEL. A Very special thanks goes to Mr. .S.S Sexsena (DGM), HRDC for all his support and guidance throughout my training period especially in completion of my project and research work. Appreciation also goes to all those employees of BHEL who made my study including research work possible and an enjoyable experience for me. I would like to thank my family, friends and all those who have always been a constant source of inspiration to me.

PRIY ANKA SINGH MBA (HR)

TABLE OF CONTENTS
S. No. CONTENTS Introduction to the subject Organization Study 2.1 BHEL-an overview 2.2 Profile of the organization 2.3 Companys history 2.4 vision, mission &values of BHEL 2.5 Motto of the company 2.6 Division of BHEL 2.7 Manufacturing unit 2.8 Service centers 2.9 Major competitors 2.10 SWOT analysis of BHEL 2.11 Organizational str. of BHEL 2.12 welfare activity in BHEL 2.13 Factories Act, 1948. 11 12 13-20 21 22 23-24 25 26 27-28 29 30-44 45-54 55-57 Page No. 6-9

1. 2.

3.

Research Project 3.1 Executive Summary 3.2 Literature Review 3.3 Objective of study 3.4 Research Methodology 3.5 Limitations of the study 3.6 Data analysis and interpretation 58-59 60-63 64 65 66 67-79
5

3.7 Findings 3.8 Recommendations

80 81 82

5.

Bibliography

EMPLOYEE WELFARE ACTIVITIES

Welfare activities include all service, amenities and facilities provided by the employer to employees other than wages. The international labor conference at its 39 session enumerated the following activities Feeding facilities Rest and recreation facilities Transportation to and from the work place to their homes, etc. The labor investigation committee stated, For our port we pray to include welfare activities anything done for the intellectual, physical, moral and economic betterment of the worker whether by employer, by Govt. or by other agencies over and above is laid by law

BASIC FEATURES OF WELFARE MEASURES

Employee welfare activities include various facilities, services and amenities provided to workers for improving their health, efficiency, social status and economic betterment.

Welfare measures are in addition to regular wages and other economic benefit available to workers as per legal provision and collective bargaining.

Employee welfare measures are flexible and ever changing new welfare measures are added to the existing ones from time to time.

IMPORTANCE OF WELFARE ACTIVIES IN INDIA

Welfare activities in India are essentially required because India is a developing country and welfare activities are necessary for improving the working conditions as well as the economic standard of the workers. In all the developed countries of the world the employers are providing best working conditions to their employees. Following are the reasons why welfare activities are important in India:

Establishment of industrial peace: - Employee welfare activities help in establishing harmonious relationship between employers and employees. The feeling among the employees that they are getting all the possible facilities and employers take care of them helps in establishment of industrial peace.

Increase in the responsibilities of the employees: - Provision of employee welfare activities in an enterprise increase the sense of responsibility among its employees as they feel that they should work efficiently and to the best of their ability for the facilities they are getting in the company.

Helpful in reducing the rate of absenteeism and labor turnover: - the rate of absenteeism and labor turnover is much higher in India compared to other developed countries of the world. The provision of labor welfare activities helps in reducing this rate when employees are satisfied.

Increases the efficiency of the workers: - Labor welfare activities increase the working efficiency of employees as it develops a feeling of dedication among them. Due to increase in efficiency the productivity of the enterprises increases considerably

Helpful in maintaining health and safety of the employees: - Most of the Indian workers are unhealthy and ill fed which reduces the working capacity of the employees. Provision of nourishing food and medical facilities help in maintaining health and safety of employees. Provision of various safety measures, insurance schemes, etc all aids in employee satisfaction.

OBJECTIVES ACTIVITIES IN

OF EMPLOYEE A NUTSHELL

WELFARE

To provide proper working conditions to the employees so that they are motivated to stay in the organization.

To make the quality of work life better in the organization. integration.

To develop a healthy competition among employees with a feeling of To establish harmonious relationship between labor unions, employees and the govt.

To relieve workers from industrial fatigue and to improve intellectual/cultural and material condition.

To make workers happy and satisfied.

CONSTITUTION OF LABOR WELFARE ACTIVITIES

Dr. Broughton has divided labor activities into two categories as follows: 1. Intra-Mural activities 2. Extra-Mural activities Intra-Mural activities: in this category those welfare activities are included which are made available to the workers within the organization. These facilities include the following:
1. Scientific selection or appointment-The scientific selection of workers

for various jobs within the factory. 2. Industrial training-Training for different jobs in the factory.
3. Arrangement for light, fresh air and water-This classification

comprehends arrangement in factory for cleanliness, ventilation, clean drinking water, lavatories, urinals, light, air, etc.
4. Prevention of accidents-It includes the arrangement for protection

against dangerous machines, fire and extreme fluctuation of power, etc.

5. Other activities-various other activities for welfare of workers like

restrooms, etc. 6. Health and medical facilities for the employees and their family members. Extra-Mural activities- These are the activities provided by enterprises for welfare of their employees outside the enterprises. It includes the following1. Provision of education- arrangement for the education and the training

of workers and the facilities of education for the children of workers. 2. Accommodation easily. 3. Facilities of recreation-arrangement such as clubs, libraries, reading rooms, gymnasium, etc. 4. Provision of providing food to the employees at affordable prices. 5. Provision for provident. 6. Provision for gratuity. 7. Provision for sickness and maternity benefits. 8. Arrangement of co-operative societies from where the employees can purchase goods of daily use at reasonable prices. 9. Group insurance scheme.
10. Facilities of transportation.

facility-arrangement

for

proper

housing

accommodations for the employees at the rent that they can afford

10

BHEL AN OVERVIEW:
Established in the late 50s BHARAT HEAVY ELECTRICALS LIMITED (BHEL) is a name, which is recognized across the industrial world. It is one of the largest engineering and manufacturing enterprises in INDIA and is one of the leading international companies in the power field. The

Registered Office of BHEL is at BHEL House, Siri Fort, and New Delhi. A dynamic 63000 strong team embodies the BHEL philosophy excellence through continuous striving for state of the art technology. With corporate headquarters in NEW DELHI, fourteen manufacturing units, a wide spread Regional services network and projects sites all over India and even abroad, BHEL is Indias industrial ambassador to the world with export presence in more than 50 countries.

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BHELs range of services extent from project feasibility studies to after sales services, successfully meeting diverse needs through turnkey capability. BHEL has had consistent track record of growth performance and profitability. The World Bank in its report on the Indian Public Sectors has described BHEL as one of the most efficient enterprises in the industrial sector, at par with international standards of efficiency. BHEL has

acquired ISO 9000 certificate for most of its operations and has taken up Total Quality Management (TQM).

Profile of the Organization:

Name of the organization: Bharat Heavy Electricals Ltd. (BHEL) Major Industry: Electricals Sub-Industry: Miscellaneous Industry Country: India

Employees: 46000

Business Description
BHELs principal activities are to manufacture and distribute electrical, electronic, mechanical and nuclear power equipment. The company operates under two segments: Power sector and Industry sector. Power sector includes products and services relating to power generation sets and its
12

auxiliaries. Industry sector includes products and services relating to transportation and transmission, electric machines, industrial sets and DG sets, telecommunications and other industrial products and systems. The plants of the company are located in Ranipat, Goindwal, Jagdishpur, Tiruchy, Rudrapur, Hyderabad, Bangalore and other places.

Companys history:
BHEL is a public sector company engaged in the engineering and manufacturing businesses. The company installed its first plant in the year 1956 at Bhopal. Then in 1960 the company launched another three units at Haridwar, Hyderabad and Thiruchirapalli to accelerate its production level. BHEL is the largest engineering and manufacturing enterprise in India in the energy-related/infrastructure sector, today. BHEL was established more than 40 years ago, ushering in the indigenous Heavy Electrical Equipment industry in India - a dream that has been more than realized with a wellrecognized track record of performance. The company has been earning profits continuously since 1971-72 and paying dividends since 1976-77. BHEL manufactures over 180 products under 30 major product groups and caters to core sectors of the Indian Economy viz., Power Generation & Transmission, Industry, Transportation, Telecommunication, Renewable Energy, etc. The wide network of BHEL's 14 manufacturing divisions,
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four Power Sector regional centres, over 100 project sites, eight service centers and 18 regional offices, enables the Company to promptly serve its customers and provide them with suitable products, systems and services -efficiently and at competitive prices. The high level of quality & reliability of its products is due to the emphasis on design, engineering and manufacturing to international standards by acquiring and adapting some of the best technologies from leading companies in the world, together with technologies developed in its own R&D centers. BHEL has acquired certifications to Quality Management Systems (ISO 9001), Environmental Management Systems (ISO 14001) and Occupational Health & Safety Management Systems (OHSAS 18001) and is also well on its journey towards Total Quality Management. BHELs manufacturing facilities are comparable with the best in the world with modern design, engineering, material preparation, fabrication, welding, heat treatment, handling, testing and sipping facilities. BHEL has supplied boilers and auxiliaries accounting for nearly 70% of total installed thermal power generation capacity in India. BHEL utility boilers account for over 65% of the total installed thermal power generation capacity in India. The companys inherent potential coupled with the strong performance over the year has resulted in it chosen as one of NAVRATNA PSEs, which are to be supported by the govt. in their endeavor to become future global players. BHEL was incorporated as a govt. owned organization in 1950. After liberalization of Indian economy, the govt. decided to divest a portion of its
14

holding. In 1991-92, it has divested a part of its equity shares to public and financial institutions. At present the govt. of India holds 67.72% in the total equity capital of the company. In a period of about 25 years the BHEL has grown into one of the largest engineering and manufacturing organization in the country. With growing experience and expertise BHEL now offers a wide spectrum of products and services in the field of power industry. BHEL has Installed equipment for over 90,000 MW of power generation -- for Utilities, Captive and Industrial users. Supplied over 2,25,000 MVA transformer capacity and other equipment operating in Transmission & Distribution network up to 400 kV (AC & DC). Supplied over 25,000 Motors with Drive Control System to Power projects, Petrochemicals, Refineries Steel, Aluminum, Fertilizer, Cement plants, etc. Supplied Traction electrics and AC/DC locos to power over 12,000 kms Railway network Supplied over one million Valves to Power Plants and other Industries The greatest strength of BHEL is its highly skilled and committed 46000 employees. Every employee is given an equal opportunity to develop himself and grow in his career. Continuous training and retraining, career planning, a positive work culture and participative style of management. All

15

these have engendered development of a committed and motivated workforce setting new benchmarks in terms of productivity, quality and responsiveness.

Business Activities
It can be classified as: o Power Sector Generation Transmission o Industries Transportation Telecommunication Renewable o Other Industries
o International Operations

o Research & Development

Power Sector i. Power Generation Sector

Power generation sector comprises thermal gases hydro and nuclear power plant business. As on 31-03-05 BHEL supplied sets account of nearly 71255 MW or 64% of the total installed capacity of 111151 MW in the country as against nil till 1969-70.
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The power plant equipment manufactured by BHEL is based on the contemporary technology comparable to the best in the world, and is also internationally competitive. The company has proven expertise in plant performance improvement through renovation, modernization and upgrading of a variety of power plant equipment, beside specialized know-how of residual life assessment, health diagnostics and life extensions of plants. For preparing itself to meet the countrys power capacity addition targets and for providing Power to all by 2012, BHEL has embarked upon a plan of enhancing its manufacturing capacity from 6000 MW to 15000 MW per annum by 2009 with a total investment of Rs. 4800 crore for the Eleventh Five Year Plan.

ii. Power Transmission

BHEL also supplies a wide range of transmission and systems of up to 400 kV class. These include high voltage power and instrument transformers, shunt and series reactors, 33 kV gas insulated sub-station capacitors, insulators etc. For economic transmission of bulk power over long distances, high voltage direct current systems are supplied. Series and shunt compensation systems, to minimize transmissions losses, have also been supplied.

17

Industries
i.Transportation
Most of the trains operated by Indian railways including the metros in Calcutta are equipped with BHELs traction electric and traction control equipment. The company supplies electric locomotives to Indian railways and diesel shunting locomotives to various industries. Battery powered road vehicles are also manufactured by the company.

ii.Renewable Energy
Technologies that can be offered by BHEL for exploiting on conventional and renewable source of energy include with energy generators, solar power based water pump, lighting and heating systems. The company manufacture wind electric generator of unit size up to 250 kW for wind forms, to meet the growing demand for harnessing wind energy.

Other Industries
BHEL is a major contributor of equipment and systems to industries such as Cement Sugar Fertilizer Refineries Petrochemicals

18

 Steel, Paper, etc. The range of systems and equipments supplied includes captive power plants, high speed industrial drives turbines, industrial boilers and auxiliaries, waste heat recovery boilers, gas turbines, heat exchangers, electrical machines, pumps, values, seamless steel tubes and process controls. The company has commenced manufacture of large desalination plants to help augment the supply of drinking water to people.

International Operations
BHEL, ranking among the major power plant equipment suppliers in the world, is one of the largest exporters of engineering products & services from India. Over the years, BHEL has established its references in around 60 countries of the world, ranging from the United States in the West to New Zealand in the Far East. BHEL's export range covers individual products to complete Power Stations, Turnkey Contracts for Power Plants, EPC Contracts, HV/EHV Sub-stations, O&M Services for familiar technologies, specialized after-market services like Residual Life Assessment (RLA) studies and Retrofitting, Refurbishing & Overhauling, and supplies to manufacturers & EPC contractors. BHEL has assimilated and updated/adopted the state-of-the-art-technologies in the Power and Industrial equipment sectors acquired from world leaders. BHEL has successfully undertaken turnkey projects on its own and possesses the requisite flexibility to interface and complement international companies for large projects, and has also exhibited adaptability by manufacturing and supplying intermediate products to the design of other manufacturers and original equipment manufacturers (OEMs). The success

19

in the area of rehabilitation and life extension of power projects has established BHEL as a reliable alternative to the OEMs for such power plants.

Research & Development:

To remain competitive and meet customers' expectations, BHEL lays great emphasis on the continuous up gradation of products and related technologies, and development of new products. BHEL's commitment to advancement of technology is reflected in its involvement in the development of futuristic technologies like fuel cells and superconducting generators. BHEL's investment in R&D is amongst the largest in the corporate sector in India. Products developed in-house during the last five years contributed about 7% to the revenues in 2005-06.v

20

Vision, Mission and Values of BHEL:

21

Motto of the company:

Power to the people

Customer Focus:

22

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business; he is a part of it. We are doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

Business Policy:
In-line with companys Vision, Mission & Values, we dedicate ourselves to sustained growth with increasing positive economic value addition, and customer focused business leadership and welfare of society.

Quality Policy:
In quest to be world class, BHEL pursues continual improvement in the quality policy of its products, services and performance leading to total customer satisfaction and business growth, through dedication, commitment and team work of all employees.

Energy Management Policy:

BHEL is committed to continuously enhance energy efficiency in all its activities, product and services through the use of energy efficient technologies and prevention of energy wastage, with the full participation of all employees.

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DIVISION OF BHEL: REGIONAL OFFICES (POWER SECTORS):

1. 2. 3. 4. NEW DELHI CALCUTTA NAGPUR CHENNAI (NORTHERN REGION) (EASTERN REGION) (WESTERN REGION) (SOUTHERN REGION)

BUSINESS OFFICES
1. 2. 3. 4. 5. 6. 7. 8. 9. BANGALORE BARODA BHUBANESHWAR MUMBAI CALCUTTA CHANDIGARH GUWAHATI JABALPUR JAIPUR

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BHEL ACTIVITY LOCATIONS

GOINDWAL CHANDIGARH HARDWAR NEW DELHI JHANSI BHOPAL VADODARA PATNA RUDRAPUR JAGDISHPUR VARANASI KOLKATA

14 Manufacturing plants 8 Service Centers

NAGPUR HYDERABAD BANGALORE CHENNAI RANIPET TIRUCHIRAPALLY

18 Regional Operations offices Corporate R&D Division: Hyd. Over 150 project sites Corporate Registered Office & HQ : New Delhi

Corp. P&D

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MANUFACTURING UNITS:
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Heavy Electrical Equipment Plant, Hardwar Central Foundry Forge Plant, Hardwar Heavy Equipment Repair Plant, Varanasi Heavy Power Equipment Plant, Hyderabad Research & Development, Hyderabad High Pressure Boiler Plant, Seamless Steel Tube Plant, Tiruchy Boiler Auxiliaries Plant, Ranipet Piping Centre, Chennai Industrial Valves Plant Goindwal Heavy Electrical Plant, Bhopal Transformer Plant, Jhanshi Electrical Machine Repair Plant, Mumbai Electronics Division, Bangalore Electronics Systems Division, Bangalore Component Fabrication Plant, Rudrapur

SERVICE CENTRES
26

1. 2. 3. 4. 5. 6. 7. 8. 9.

BANGALORE BARODA CALCUTTA CHANDIGARH SECUNDERABAD NEW DELHI NAGPUR PATNA VARANASI

27

MAJOR COMPETITORS
1. Ansaldo 2. Asea Brown Boueri 3. Beehtel 4. Block & Neatch 5. CNMI & EC 6. Costain 7. Electrim 8. Energostio 9. Electro Consult 10. France Tost 11. Fuji 12. GEC Alsthom 13. General Electric 14. Hitachi 15. LMZ 16. Mitsubishi 17. Mitsui 18. NEI 19. Raytheon Italy Switzerland USA USA China UK Poland Russia Italy France Japan UK USA Japan Russia Japan Japan UK USA
28

20. Rolls Royee 21. Sanghai Electric Co. 22. Siemens AG 23. Skoda 24. Technopromoshexport 25. Toshiba

Germany China Germany Czech Republic Russia Japan

29

SWOT ANALYSIS:

Strengths

Weaknesses

Overheads are increasing continuously. Govt. contract based products. Strong unionism. Surplus work force.

Opportunities

Threats

Global competitiveness will help in export. Navratna status is helping in more autonomous decision making. Product line diversification. Building strong employer-employees relationships.

Privatization of the core areas of BHEL. Increased competition by Siemens, ABB, etc. Lesser demand domestically.

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ORGANIZATIONAL STRUCTURE BHEL, HEEP, HARDWAR

E H P G R R O E G C G Q G U E E E E A N N N N L E O U N E D P G R A A Y R A G A U G C

X E T E & L L L M L E L

E E

C P

U , N E R C A L A A N A A

T C

I V

E F F

D ,

I R E C T H E R P C T I O A A L G ME E A N A N L C L G M E M A N RA

I O N C M P M A M M M A

P C R F O F DP U A L E NM E A R N G W O R K N G A EG N E E R R N N FI N I N G A N G A EG N E E R R G

I N E A N

T R E R I T

EG M R EI &N T P C R I N G A EG N E E R R A L M A N E C T . N G A EG N E E R R G E L M A A L C M H A

T U R B I N E N E R A F E A T E E N N E N A N E E G E B E R R R R I A A

I N N

G M G

I C A A L L L M

T I O M A A M R M A N

N H U M A N R E S O U N G A EG N E E R R A L M A N

A GE ED MI C E A N L T S E R V M NG A E G N E E RR A L M A N

I N E E R A L

I N G V I G I L A N C E A A N D A D G L E . RG E N E R A

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Financial Status:
Achieves all-time high Orders Inflow, Turnover, Exports %change(excluding 2007-08 Turnover 21,401 2008-09 27,505 4,530 % change provision revision) 29% 2% 21% (Rs. Crore) Profit Before 4,430 Tax (Rs. Crore) Net Profit (Rs. 2,859 Crore) Orders Inflow (Rs. Crore) Earnings Share (Rs.) Value Added per 19.07 employee Lakh) Capital Investment (Rs.Crore) (Rs. 726 1,106 52% 21.24 11% 50,270 3,039 59,687 62.1 6% 19% 6% 25% for wage

Per 58.40

FINANCIAL PERFORMANCE

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During 2008-09, BHEL recorded the highest-ever turnover of Rs.27, 505 Crore, up by29%, compared to Rs.21, 401 Crore of the previous year.

The company's Net Profit (PAT) went up by 6% at Rs.3, 039 Crore against Rs.2, 859 Crore in the previous fiscal. Profit before Tax (PBT) also rose by 2% at Rs.4, 530 Crore, during the year. With this, BHEL maintained its track record of earning profits uninterruptedly since 1971-72.

The growth in PBT and PAT after neutralizing the impact of wage revision provision is 21% and 25%, respectively. An interim equity dividend of 90% on the enhanced post-bonus equity capital has already been paid for fiscal 2008-09. Earnings Per Share (EPS), during the year, stood at Rs.62.1 an increase of 6% over 2007-08. Economic Value Added (EVA) rose 8% at Rs.1, 955 Crore over that of Rs.1, 810 Crore in 2007-08. Net Asset Value (NAV) per share increased to Rs.263.3, from Rs.220.1 in the previous year, reflecting the intrinsic strength of the company, while Value Added per employee went up to Rs.21.24 lakh from Rs.19.07 lakh in 2007-08.

Total export turnover (Physical + Deemed) was also at an all-time high of Rs.8, 406 Crore during the year, accounting for over 31% of the companys turnover during the year.

This performance is significant in the backdrop of the subdued economic environment in the country and demand contraction in the industrial segment, adversely affecting the entire manufacturing sector. During the year, provisioning of Rs.1, 728 Crore has been
33

done for the impending wage revision (due w.e.f. 1.1.2007) which has impacted the net profit of the company. The company withstood all these pressures because of its inherent strength and strong fundamentals.

ORDERS INFLOW

Operating in an intensely competitive environment, BHEL obtained a record order inflow of Rs.59, 687 Crore, during the year. Fiscal 200809 has ended with a cumulative order book for execution in 2009-10 and beyond, of Rs.1, 17,000 Crore the highest-ever in physical as well as financial terms.

In the Power Sector business segment, BHEL secured orders worth Rs.44, 407 Crore, for 17,020 MW of power plants. Major highlights of the year included the first-ever orders for 800 MW supercritical boilers, 660 MW supercritical turbine generator sets and largest number of orders for 8 sets of 600 MW.

In the Industry Sector business segment also, BHEL secured record orders worth Rs.10,254 Crore - a growth of 30% over the previous year, in Captive Power, Transportation, Power Transmission, Oil & Gas and other industrial segments.

Transmission Projects group, after its consolidation during 2007-08, has turned around and achieved highest-ever revenue and profits.

Future Prospects of the Company:

34

 The Power Sector in India continues to exhibit growth momentum.

In line with the Capacity and Capability enhancement strategy adopted by the company, BHELs manufacturing capacity expansion from 10,000 MW p.a. to 15,000 MW p.a. is proceeding apace and plans are afoot to hike this further to 20,000 MW by 2011-12.

Capability building initiatives being pursued by the company include, forging strategic alliances by way of JVs to leverage equipment sales in the Supercritical technology domain, JVs for technology sourcing, JVs for sourcing critical inputs, equipment, etc. Such alliances include partnerships with NTPC, NPCIL, TNEB, KPCL, GSECL, KEL, BEL, HEC and PTC.

To deal with the competition in the domestic market, BHEL has introduced new ratings of 150 MW, 270 MW, and 525 MW, 600 MW, in the sub-critical segment and 660 MW and 800 MW unit sizes in the supercritical segment. Further, the company is introducing new technologies, like Advanced class Gas Turbines, IGCC, etc., for which orders have already been received.

To pursue inorganic growth, tie-ups are being explored in the areas of Transmission with focus on 765 kV and 1200 kV segments; Transportation with focus on IGBT-based propulsion systems, metro coaches, electric locos etc.; Photovoltaic with focus on manufacture of silicon wafers, solar cells, modules and setting up a Greenfield PV project, and in Nuclear with focus on the reactor side, for which cooperation with GE-Hitachi to implement projects being pursued by NPCIL. Bharat Heavy Plate & Vessels (BHPV), engaged in the manufacture of industrial boilers and process equipment, has been acquired as a 100% subsidiary.
35

In order to remain cost competitive and to retain market share, capability-building initiatives, through Design to Cost (DTC), Lean Manufacturing (Lean) and Purchase & Supply Management (PSM) tools have been undertaken for identified products at selected units of BHEL.

International business will be further enhanced by focusing on consolidation in existing international markets as well as entering new markets. The company is thus future ready and is on track to becoming an Rs.45, 000 Crore turnover company by 2011-12 as per the Strategic Plan of the company.

Contribution to Indian Power Sector 290,500

MW

300000 Every 3 out of 4 home in India is 250000 lighted 200000 by BHEL manufactured 150000 equipment. 100000 50000
1300

204,000

135,000

Others

209160 105000 140760

BHEL

1947

2007

2012 2017 (Projected) (Projected)

36

Plant Haridwar.

Overview-HEEP,

BHEL,

BHEL Haridwar

HEEP

CFFP

PCRI

37

HEEP

Total Area Factory Area Facilities & Machine Tools No of Employee Residential Houses Schools & Colleges Hospital & Dispensaries Dispensaries and Occupational Health Centre

:3500 Acre :700 Acre : Above 4000 Nos. :5990 (25-07-2007) : 6186 Nos. :17 + 1 (Bal Bhavan) :180 Bed Hospital, 6 : 1 :4 :9 + 1 Charitable Dispensary :2 (Stadium, Khel Bhawan) :4 + 3 (Shivalik Nagar) :2

Adopted Villages Ladies Welfare Centers Sports Complex Club & Community Centers Barat Ghar

38

Organizational chart (HR) of HEEP,

GM HR

AGM (HR-NEX)

AGM (HR-LLX)

AGM (HRDC)

DGM (TA)

Sr. Mgr (Non Executive Establishment)

SM (IT& sports, Contract Mgmt)

SDGM (TWX)

Mgr (Estate)

DGM (Recruitment)

M (IR)

SDGM (ET, ST, VT)

Mgr (House Allotment)

Mgr (Policy)

M (contract Mgmt)

DGM (ETH, Adm)

Mgr (Horticulture)

M (Rajbhasha)

DM (Employee Development)

MGR (Electrical Maintenance)

DM (Law)

Mgr (Civil Maintenance)

Mgr (Establishment, Terminal Benefits)

39

BHEL Functioning of various cells of Human Resource in BHEL, Haridwar:

Industrial Relation Cell: It maintains records of unions and handles the union disputes through negotiation, conciliation, arbitration through bodies like joint committee, plant council & shop council.

Rajbhasha cell: It lays emphasis on promotion of Hindi and sees that in various departments work is done in Hindi language. For this it conducts programmes & meetings of heads of departments where they communicate in Hindi.

Welfare Department: It sees the strict compliance with Factory Welfare Act, 1948. There is also representative of welfare department in shop councils. It is the coordinator between welfare of employees, various acts regarding it & the management. It helps in solving disputes & checking of rumors between management and employees.

Operation Cell: In these cell personnel records & files are maintained of the non-executives working inside the plant.

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Canteen: According to the Factory Act, where more than 200 employees are working, it is necessary to provide canteen services. So, there are canteens inside and outside the plant at suitable locations which provide snacks, tea & various eatables at reasonable prices. Canteens run on tender basis and procurements are also provided.

Terminal Benefit Cell: This cell has commenced from Nov. 1997. It provides single window service in clearance of due left in case of resigned, retired or death deceived.

General

Administration: It keeps records of various

functions of personnel department to keep a check & track of things happening. Overall it takes care of general administration of personnel department as a whole.

Recruitment & Manpower Planning: This section meets the requirements of staff. Keeps contact with employment agencies & does selection as per the requirement. It keeps into account the organizational policies, union requirements & government influence while recruitment, selection, training, development, utilization, transfer, etc.

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DEPARTMENTS
Major departments in HEEP unit of BHEL, Haridwar are as follows: 1. Engineering 2. Engineering and Commercial 3. Personnel and Administration 4. Works Engineering And Services 5. Finance 6. Electric Machine Manufacturing 7. Turbine Manufacturing 8. Fabrication and Welding Technology 9. Quality Management 10.Technology and Tool Room
11. Insulation System and GRI

12.Material Management 13.Defense Project 14.Business Development 15.Productivity and TQM

16. Resource Planning and Technology Development

17.Quality Surveillance 18.Material Planning and Inventory Control 19.Gas Turbine Project
42

20.Kraft Weak Union Collaboration 21.Vigilance

PLANT PREMISES
Sl. No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Area/Block Block-I Block-II Block-III Block-IV Block-V Block-VI Block-VII Block-VIII Block-IX Services Plant Specifications Electrical Machines Fabrication Block Turbines & Auxiliary Block Feeder Block Fabrication Fabrication Stamping& Dias Manufacturing Wood working Drilling & Welding TPS; PGP Plant; Compressor House; Oxygen Plant; 132 KV substation

43

11.

Motor Transport

Fleet of vehicles for transport service

12. 13. 14.

Telecommunication Hydro Turbine Lab HRDC

Telephone services Testing of turbine models Training to employees; VTs; Apprentices, etc.

15. 16. 17. 18.

Engineering Computer Centre CPL (Central Plant Lab) CFFP (Central Foundry Forge Plant)

Design & Drawings of all products IT services Testing of component Steel melting shop; Steel Foundry; Services plants, etc.

19.

Occupational Health Centers (At Medical services to employees HEEP & CFFP gate )

44

Welfare Activities in BHEL, Haridwar:

The companys belief that no grievance is too small, no employee too insignificant and no challenge too great had led to the involvement of a harmonious Industrial Relation system in the company by the active involvement of all the employees and the trade union. Besides the monetary remunerations to the employees, the company also has various schemes for welfare of the employees providing adequate facilities in the areas of the education, medical, housing, canteens, sports, cultural activities, etc. The companys township at the manufacturing units has schools where most of the children of the employees study. Medical facilities have been provided in the township through full fledged hospitals, clinics and peripheral dispensaries, manned by qualified medical staff. The company has been encouraging sports & cultural activities for the employees in order to develop a sense of healthy competition and social interaction among the employees. The annual inter-unit sports meet by the rotation in units has heralded an era of social progress in the company. Kala-Milan an annual meet of music, dance and variety of entertainment in which BHEL employees from all the units take part and show their talents. The township also has clubs and community centers which are for the social needs of the employees.

45

TYPES OF WELFARE SERVICES

On the whole, the welfare activities are basically of three types:

1. Economical services:
These provide some additional economic security over & above wages or salaries such as pension, life insurance, etc. It will reduce the dissatisfaction among employees in the area of economic security. The BHEL also has interest-subsidy scheme for house loans, vehicle loans, etc. This is a provision to raise the standard of living of the employees. Similarly, there are other employee benefits like LTC, Railway Concession Ticket facility, Retired Employees Contributory Health Scheme, Death Relief Fund, etc.

2. Recreational Services:
The employees need a break from their daily routine. Therefore they are provided with many recreational facilities like sports & games. The indoor games like table tennis in the common room, organizing matches between employees, reading rooms, libraries, etc are there for recreation of the employees.

3. Facilitative services:
These are some facilities for the convenience of the employees & better working conditions-

(a)

Canteen, Rest Rooms and Lunch Room

Unless proper facilities for tea & food, rest rooms, etc are available, the working efficiency of the employees will go down. Hence, almost all the

46

companies today provide canteen services where food & other refreshments can be obtained at fair prices.

b) Housing Facilities:
The first & foremost welfare service provided by BHEL to its employees is the facility of township. The BHEL complex is spread over an area of 5320 acres (Plant-700 acres, Township-1250 acres and Afforestation-1146 acres). The township is having around 6186 Quarters out of which 5248 are regular or permanent and 938 are non-regular. Regular Quarters: Type-I Type-II Type-III Type-IV Type-V Type-VI Project House Total: Non-Regular Quarters: Accommodations Supervisor Hostel Workers Hostel HSCL quarters Labor Quarters Consultant Quarters 364 56 207 (183 sector 3 + 24 sector 6) 101 106 104 (56 sector 5 + 48 sector 4) 172 3590 1034 364 63 8 (G.Ms and above) 1 (E.D.) 5248

Medical Officers (Type-III) 16

Total:

938

47

c) Medical Facilities:
One of the major welfare service provided to employees is the medical facility. The complete medical services for a scratch to a major operation is free for the employees, their spouse, dependant parents and children which implies that complete consultation, investigation and other services are totally free of cost. Round the clock emergency is taken care of. Number of Hospitals, beds & Dispensaries: Main Hospital Beds Health Center Dispensaries Manpower: It consists of doctors in almost all specialized branches like medical, surgery, ENT, etc. Doctors Para medical staff Ministerial staff Executives (Dy. Manager Civil-1) (Administrative officer-1) Class IV staff 102 BHEL is spending around 5 crores per annum on medical facilities. 54 123 21 02 1 200 1 9 (1 each in Sector I, II, III, IV, V, VI, HSCL

colony, Main gate (HEEP), Main gate (CFFP)

48

d) Washing Facilities:
It is necessary to provide washing facilities which is conveniently accessible to all workers. It should be clean, properly separated and screened for male & female employees.

e) Educational Facilities:
This facility is provided by the organization to the employees for the education of their children. There are many schools within the BHEL campus.

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ALLOWANCES
i) Compensatory Allowances:
Name of City Mumbai, Delhi, Chennai, Calcutta, Hyderabad, Bangalore & others Bhopal, Allahabad, Lko, Jabalpur, Patna, Baroda & other cities declared By Central Govt. as BI class cities From time to time for the purpose Of C.C.A. Chandigarh, Srinagar, Amritsar, Bhilai & other cities (BI & B2) 35% of pay 45% of pay Rate of C.C.A 6% of pay

ii) Location Allowances:

Non- executive employees up to AVI category working in Haridwar, Jhansi, panipat, Jagdishpur, Rudrapur & Gaindual will be entitled to the payment of this allowance at the rate of 3.5% of basic.

iii) Late Night Snack Allowances:

Employees extending beyond midnight are paid this allowance at the rate of Rs. 15/- per night.

iv) Allowances for nursing staff:

a) Mess Allowances: All Matrons/Astt. Matrons/Sister/Nurses GI/GII are entitled Rs. 50/-.

50

b) Free Unfurnished Accommodation: All Matrons/Asstt. Matrons/Sister/ Nurses Gr. I/ Gr. II in the medical department are entitled for free unfurnished accommodation. c) Free Electricity: All Matrons/Asstt. Matrons/Sisters/Nurses Gr.I/Gr II in the medical department are entitled for free electricity as per the scale givenMatrons/Asstt. Matron Sisters Nurses Gr. I/II upto 20 units per month up to 15 units per month up to 10 units per month

v) Dearness Allowances:
With effect from 01-01-1997, D.A. is granted to compensate the price increase above AICPI 1708, to which the revised salary grades relate. D.A. on HPL: D.A. during half pay leave is to be computed with reference to the basic pay actually drawn.

vi) House Rent Allowances:

Subject to other conditions in the rules, employees who have not been provided accommodation by the company are entitled to HRA at the following w.e.f. 01.01.2000. City/Class of Cities Mumbai, Delhi, Chennai, Calcutta Other A class cities BI and B2 class cities C class/Unclassified Rates of HRA per month 30% of pay 25% of pay 15% of pay 10% of pay

51

SCHEMES
1. Group Savings Linked Insurance Schemes (GSLIS):
The scheme is applicable to all between the age of 18 & 58 years who are drawing pay in the salary grades of the company in the pay scales of the Govt. / Public Sector undertakings in the case of deputations including companys own trainees but excluding casual / temporary / adhoc, those on daily wages and trainees / apprentices under the apprentices Act, 1961. The coverage commences from the time of joining service to the end of calendar day of the service.

2. Employees Deposit Linked Insurance Scheme (EDLIS):

This is a group insurance scheme operating with Life Insurance Corporation of India w.e.f. 01.03.90. This scheme is a leer of the statutory EDLI Scheme 1976, applicable to all the provident fund subscribers. It confers a uniform coverage of Rs. 37000/- to all categories of employees of the company.

3. Housing Loan Group Insurance Scheme:

In the event of death of the borrower employee covered under the scheme, the housing loan and interest thereon outstanding on the date of death subject to a max. of Rs. 5.5 lakh will be paid by LIC to BHEL. This in turn will adjust it against HBA and interest there on outstanding on the date of death of employee and will pass on the same to the lending agency in case the loan has been taken from any ending agency.

52

4. Accident/ Medical insurance policies scheme:

a) Group Personal Accident Insurance Policy: With effect from Feb, 1987, it is being operated at the unit covering all executives from salary grade E4 and above. It is providing maximum coverage of one lakh for injury, disablement or death of a member. b) Overseas Medical Insurance Scheme: It is in operation with effect from March 1987 on an individual basis to the officers visiting foreign countries in their cynical capacity according to the duration of the visit. c) Individual Personal Accident Insurance Policy: With effect from Sep 1989, it is operative for all categories of employees posted, visiting, passing through areas of Punjab, Assam & Jammu & Kashmir.

5. Death Relief Fund Scheme:

The BHEL employees DRF Scheme gives monetary help to the families of the members who die while in service of the company. Scheme covers all categories of employees who have voluntarily enrolled themselves as members of the scheme. A committee formed by respective unit management administers the scheme. The employees contribute Rs. 100 per member at the death of any constituent member. Death will be notified by the personnel department and the payment will be made within 45 days of the death.

53

ADVANCES
1. Cycle Advance:
An advance for purpose of cycle is admissible once every five years to all employees other than temporary and casual employees who have completed at least one year of service in the company. The amount of advance will be Rs. 800 or anticipated cost of the cycle whichever less is.

2. House Building Advance and Interest-Subsidy Scheme:

No Company HBA to be sanctioned till further orders from corporate officer. HBA will be granted to company employees on regular establishment with not less than five years of continuous service. HBA shall be admissible for construction, acquisition of a house, ownership of a flat in any place of their choice in India.

3. Vehicle Advance:
An advance for the purchase of motor car, motor cycle/scooter is admissible only to employees who are BHEL provident fund and who have been subscribing to it for at least one year and have been working for at least one year in the company.

4. Festival Advances:
An interest free festival advance is to the extent of 15 days basic pay w.e.f. 11.12.2000. The amount so arrived at will be rounded off to the nearest multiple of 10 and will be recovered in 10 equal monthly installments for this purpose. Temporary employees, casual employees, trainees and apprentices are not entitled to the festival advance.

54

Factories Act, 1948:

It is a comprehensive piece of legislation covering all aspects regarding Approval, licensing and registration of factories. Inspecting authority. Health, Safety & Welfare. Working hours, annual leave and penalties. Employment of women and young children.

Objectives of Factories Act:

Primarily to protect workers employed in factories against industrial and occupational hazards. To afford protection to human beings from long hours of work. To provide for the prevention of accidents on machines and other equipments. To provide clean sanitary conditions in the factory.

Definition of Factory: (sec 2m)

Whereon 10 or more workers are working or were working on any day of the preceding twelve months, and in any part of which a manufacturing process is being carried on with the aid of power or is ordinarily so carried on; OR Whereon 20 or more workers are working or were working on any day of the preceding twelve months, and in any part of which a manufacturing
55

process is being carried on without the aid of power or is ordinarily so carried on. The term Factory does not include

Mines: Indian Mines Act, 1952 Mobile units belonging to armed forces. Hotel and restaurants or food courts.

Provisions regarding the welfare of the workers in Factory Act, 1948:

Washing Facilities -Separate & adequate screened facility for male & female workers -Clean & easily accessible. Facilities for storing & drying clothes Facilities for sitting First aid appliances -boxes must not be less than 1 for 150 workers -Box shall be kept in charge of separate person who has certificate in F-A treatment -more than 500 workers shall maintain an ambulance room with qualified nurses & prescribed equipments. Canteen -The expenditure should not be taken into account for fixing the price -compulsory for factories employing more than 250 workers. Shelters, restrooms and Lunch rooms -compulsory for factories having more than 150 workers
56

-lighted, ventilated & maintained Crches -factories where more than 30 woman workers are employed shall provide rooms for the care of their children under the age of 6 -necessary intervals shall be provided to take care of children. Welfare officers -compulsory for factories having more than 500 employees -duties, qualification, etc. will be prescribed by state govt.

3. RESEARCH PROJECT
3.1 Executive Summary:
There was a time when the employees of an organization were considered as a cost to the company. Not anymore, today the people of an organization are
57

its biggest assets. The present business scenario has resulted in a sea change in the Indian market place. It has, above all, caused business organizations to be faced with intense competition which has thrown up the challenge of new approaches to business and new ways of doing things to retain & improve competitiveness. Hence the happiness and welfare of the employees is of paramount importance to an organization and their state of mind has a great impact on the organizations business. Since, employees have an important role in the industrial production of the country, it is very necessary to seek the co-operation of the employees. This is possible only when they are fully satisfied with employers and the working conditions in the company. Keeping this in view almost all big organizations today conduct employee satisfaction surveys to gauge their satisfaction level. This project is a pilot for the employee satisfaction survey conducted by BHEL for their employees. The report presents the main findings of the research study done in Heavy Electricals Equipment Plant (HEEP) unit of BHEL, Haridwar in order to know the satisfaction level of the employees from the various Employee Welfare Activities undertaken in BHEL. The research was carried out mainly through a questionnaire. A lot of forethought went into the design of the questionnaire. The questionnaire was designed such that it consumes as less time as possible and is answered with ease. A standard five point Likert scale was used throughout the questionnaire in order to measure the responses.

58

The satisfaction level of the employees from welfare activities was mainly measured across three parameters: Facilitative services, Economical services & Recreational services. The employees were also encouraged to give suggestions and feedbacks in the two open-ended questions included in the questionnaire in order to avoid biased responses. The number of respondents was 60. The sample was a homogenous mix of employees randomly selected from various departments. The analysis of the data has been done with the help of pie-charts. Before switching over to research study, the primary knowledge about the organization and the welfare activities has been done. After the analysis, it was found that most of the employees of BHEL are satisfied and they look forward to few improvements in some of the activities for better working conditions.

3.2 Literature Review:

59

1. Behling, F., 2008-07-31 "Theory and Empirical Evidences of Employee Welfare" Paper presented at the annual meeting of the American Sociological Association Annual Meeting Publication Type: Conference Paper/Unpublished Manuscript

Abstract: Globalization and neoliberalism fundamentally reconfigured relations between economy, society and state in recent years. Especially for welfare, this increased demands for options to traditional governmental provisions. One possibility is the partial transfer of welfare responsibilities to corporations. Corporate welfare, it will be argued, subsumes and defines such activities which enhance and secure the wellbeing of employees. Wellbeing will be understood as including psychological, sociopsychological, and physiological issues of an employees life. This broad definition, firstly, is possible as corporate welfare situates itself at the margins of economy, state and society. Secondly, it focuses on less welfare recipients than states do and, hence, can provide more individualized benefits. Various propositions with i.e. Corporate Social Responsibility, Decommodification or Managerial Capitalism have been made to explain economic, sometimes non-profit oriented, behavior - but unsatisfactorily in their approach. In this presentation, I briefly outline a theory of corporate welfare and present results from the British Workplace Employee Relations Survey 2004. The simplicity and feasibility of corporate welfare programs will evolve, as non-monetary implementations like honesty or flexible job design are the greatest contributing factors to wellbeing. I will try to assess

60

the possibility of positioning corporate welfare as an option to traditional welfare states. 2.

Dickson,

Tracey

J;

Huyton,

Jeremy

Customer service, employee welfare and snow sports tourism in Australia.

Article Type: Research paper Abstract: Purpose The aim of this paper is to explore the extent to which employee welfare and human resource management impacts on customer services. Design/methodology/approach Data were collected from a number of operational staff of the Mount Kosciusko ski fields in Australia. The staff was selected at random and comprised both permanent local staff and seasonal staff, and completed a self-administered questionnaire. Findings The results highlight the challenging living conditions of many seasonal workers on whom the industry depends and at the organizational level this research demonstrates a need for effective management skills and employment strategies that reflect the needs of seasonal staff. As was shown, there is a relationship between staff satisfaction, camaraderie and customer satisfaction.

Research limitations/implications To better gauge the extent to which

61

this research is applicable to all front line employees this study could be replicated in such locations as islands or isolated resorts with comparisons made with the same labor in established tourism resorts. The limitation of this study would be the specific mountain location in which it was conducted, and the size of the sample.

Practical implications This study clearly identifies an area of human resource management which needs to be considered. When a region relies heavily on seasonal staff their welfare should be of prime consideration, because disgruntled staff translates directly into disgruntled customers. 3. Mishra, Shobha; Dr Bhagat, Manju Principles for successful implementation of labor welfare activities. Abstract: The success of welfare activities depends on the approach which has been taken into account in providing such activities to the employees. Welfare policy should be guided by idealistic morale and human value. Every effort should be made to give workers/ employees some voice in the choice of welfare activities so long as it does not amount to dictation from workers. There are employers who consider all labor welfare activities as distasteful legal liability. There are workers who look upon welfare activities in terms of their inherent right. Both parties have to accept welfare as activities of mutual concern. Constructive and lasting Progress in the matter of social justice can be achieved only if welfare activities are accepted as essential factors in the progress of the business organization
62

India introduced literal industrial policy which is aimed at stepping up industrial growth promoting modernization and technological up gradation to make industrial competitive in both domestic and global market. In this perspective enterprises have to improve their production and productivity which is possible with the satisfaction of labor.

Even today's scientific development of modern techno- production methods higher productivity depends on workers. If they are rightly directed and fully used, it would make a great contribution to the prosperity of the enterprise. The high rate of labor absenteeism in Indian industries is indicative of the lack of commitment on the part of the workers. This can be reduced to a great extent by provision of good housing, health and family care canteens, educational and training facilities, provision of welfare activities enables the workers to live a richer and more satisfactory life and contributes to the productivity of labor, efficiency of the enterprise and helps in maintaining industrial peace. Hence steps need to be taken on a larger scale to improve the quality of life of the workers.

3.3 Objectives of the study:

63

To know the satisfaction level of the employees from various facilitative services provided to them like medical, canteen, rest room, residential quarters, education & crches for children, etc.

To know the satisfaction level of the employees due to various economical schemes in BHEL like group insurance schemes (GSLIS, EDLI), Inter-subsidy scheme on housing and vehicle loans, death relief fund scheme, etc.

To know the satisfaction level of the employees from various recreational facilities provided like sports & games, New Year gifts, etc.

3.4 Research Methodology:

64

Research design: Descriptive Sampling design: The technique used is Random Sampling of employees in different blocks of BHEL (HEEP), Sample Size: 60 Data collection: Primary Data: Questionnaire was used to collect primary data consisting of 12 questions based on likert scale. Two open ended questions were also used in order to avoid biased responses. Secondary Data: Secondary data was collected from journals, annual repots, Haridwar.

websites of BHEL, etc. Software tools used for data analysis: MS Excel

3.5 Limitations of the study:

Questionnaire used for data collection are subject to errors.
65

 Sample taken was small. We cannot generalize the findings for the whole company or the industry. Unwillingness to respond by top management officials owing to their busy schedule.

Inability of some of the employees to answer as they could not understand the questions asked.

I could not get the opportunity to go for each & every detail on my own as I was not the part of the organization.

3.6 Data analysis & Interpretation:

66

The data collected through the questionnaires have been tabulated & analyzed through Pie Diagrams as per the three parameters considered:

Facilitative welfare activities

Economical welfare activities Recreational welfare activities The ratings followed by Likert Scale: Strongly Agree (SA)=5 Agree (A)=4 Neutral (N)=3 Disagree (DA)=2 Strongly Disagree (SDA)=1

1. FACILITATIVE

67

1.1 I am satisfied with the medical facilities provided in BHEL. SA 5 A 39 N 7 DA 9 SDA 0

15% 12%

0%

8% SA A N DA SDA 65%

Interpretation:

65% of the respondents agree on the point that they are satisfied with the medical services provided. 12% of the respondents are neutral. 8% are strongly agreeing that the medical services are satisfactory though 15% of the employees do not agree on this.

1.2 I am satisfied with the canteen services.

68

SA 4

A 33

N 7

DA 16

SDA 0

0% 27%

7% SA A N DA SDA

12%

54%

Interpretation:

54% of the respondents are satisfied with the canteen services. Though only 7% employees strongly agree that they like canteen services, there are 27% employees who are not satisfied with it. 12% of the respondents cant say anything.

1.3 I like the rest room facilities provided in BHEL.

69

SA 3

A 37

N 8

DA 12

SDA 0

20%

0%

5% SA A N DA SDA 62%

13%

Interpretation:
62% of the respondents agree that the rest rooms are quite good.

Only 5% strongly agree whereas 20% employees do not like rest room facilities. 13% are neutral.

1.4 I am happy with the residential quarter provided to me. SA A N DA SDA

70

24

30

10%

0% 40% SA A N DA SDA

50%

Interpretation:
50% of the respondents are satisfied with the quarters provided to them. 40% respondents strongly agree that they are happy in the residential quarters provided to them. 10% are of no views.

1.5

I am happy with the educational facilities provided by BHEL for the

children of its employees.

71

SA 21

A 31

N 8

DA 0

SDA 0

13%

0% 35% SA A N DA SDA

52%

Interpretation:
52% employees are satisfied with the educational facilities provided by BHEL for their children. 35% strongly agree that the educational facilities for their children are very good. 13% are neutral.

1.6

I like the services of BHEL township administration (roads, street

lights, etc.).

72

SA 30

A 19

N 8

DA 3

SDA 0

13%

5%

0% SA A N 50% DA SDA

32%

Interpretation:
50% of the respondents strongly agree that the maintenance done by BHEL township administration is very good like broad roads, street lights, etc. Though 32% respondents are satisfied with the township administration services, 5% do not agree on this. 13% are neutral.

1.7 I am happy with the community centre services.

SA 0

A 11

N 22

DA 27

SDA 0

73

0%

18% SA A N DA SDA 37%

45%

Interpretation:
45% of the respondents are not happy with community centre services.

37% are neutral. Only 18% employees are satisfied with community services.

2. ECONOMICAL 2.1 I am satisfied with the insurance schemes like GSLIS & EDLI. SA A N DA SDA
74

32

21

12%

0% SA A N DA SDA

35%

53%

Interpretation:
53% employees strongly agree that they are satisfied with the insurance schemes in BHEL. 35% are satisfied with various schemes. 12% are neutral.

2.2The contribution per employee for death relief fund scheme is sufficient. SA 0 A 16 N 23 DA 21 SDA 0

75

0% 27% 35% SA A N DA SDA 38%

Interpretation:
38% of the respondents are neutral on the point that whether contribution per employee is sufficient or not. 35% employees think that it is not sufficient. According to 27% employees, contribution per employee is sufficient.

2.3

I am happy with the interest-subsidy provided by BHEL on housing loans.

SA 34

A 23

N 3

DA 0

SDA 0

76

5%

0% SA

38%

A N 57% DA SDA

Interpretation:

57% of the respondents strongly agree that they are satisfied with the interest-subsidy provided on housing loans. 38% of the employees are satisfied with interest-subsidy scheme.

5% of the employees are neutral.

3. RECREATIONAL 3.1 I like sports & games facilities at BHEL. SA 0 A 7 N 16 DA 28 SDA 9

77

15%

0%

12% SA A N 27% DA SDA

46%

Interpretation:
46% respondents are not satisfied with sports & games facilities. Though 12% employees agree that they are happy with sports & games facilities, 15% strongly disagree on this. 27% are neutral.

3.2 I like the New Year gifts provided every year by BHEL. SA 0 A 25 N 16 DA 19 SDA 0

78

0% 32% 41% SA A N DA SDA 27%

Interpretation:

41% like the New Year gifts provided by BHEL every year.

32% are not satisfied with the gifts. 27% are neutral.

3.7 Findings:
According to the findings of the research project on Employee Satisfaction from Employee Welfare Activities in BHEL, it has been found that the welfare activities are quite satisfactory. But there are some areas where welfare services are not up to the desired level like sports & games facilities. Most of the employees feel that there is lack of such facilities and everyone

79

is not able to take the advantage of it. Also, no matches or other sports are organized in the company for the entertainment of the employees. Medical services are good except for decline in quality of services in departments like medicine, orthopedic & child. Some employees are not satisfied with canteen services due to lack of cleanliness which is highly required for good health. Also, day-by-day a decline in quality of food prepared is being noticed by the employees. Rest rooms are good, well ventilated though not large in no. The residential quarters provided to employees are good with water & electricity facilities. The employees are very satisfied with the educational facilities provided by BHEL for their children as they get good education within the campus. The services provided by BHEL township administration like proper roads, street lights, etc. are good. The employees are not satisfied with the community centre services as no timely meetings are conducted. The economical welfare services provided by BHEL like various insurance schemes, funds, loans, advances, etc. are all satisfactory. Some employees feel that the contribution per employee for Death Relief Fund should be increased keeping in mind the inflation in the market.

3.8 Recommendations:
As per the findings of the research project on Employee Welfare Activities, BHEL should work towards the areas where employees are not satisfied. The management should improve in the areas where they are lacking. BHEL should arrange for more sports & games facilities so that

80

maximum employees can take advantage of it. From time to time, it should arrange various matches between units or different departments of BHEL which will provide employees a break from their daily routine. It will create a feeling of healthy competition and make them more satisfied. The community center should arrange for meetings of the employees and indulge in healthy discussion towards the improvement of working condition in the company and other problems. The BHEL should improve in facilitative services which it provides to its employees like medical services, cleanliness & good quality of food in canteen, etc. To make employees happy, the BHEL can change the quality of New Year gifts provided every year.

All these activities towards the welfare of the employees will make them more satisfied. The employees will be happy with the working conditions in the company they are working in and this will provide them with jobsatisfaction. The high job-satisfaction in the employees will be beneficial for the company.

ANNEXURE: Questionnaire
I, Priyanka Singh, the student of NCET, Ratanpur Kanpur, is doing a research project on Employee Welfare Activities in BHEL. Therefore, to help in my project work, I would like to know your feedback. Your responses would be kept confidential. Please read the statements given below carefully and respond by marking () in the appropriate box.

81

NameSr. No

Age-

DOJ-

Designation-

Dept.-

Statement Strongl y Agree I am satisfied with the medical facilities provided in BHEL. I am satisfied with the canteen services. I like rest room facilities provided in BHEL. I am happy with the residential quarter provided to me. I am happy with the educational facilities provided by BHEL for the children of its employees. I like the services of BHEL township administration (roads, street lights, etc.). I am happy with the community centre services I am satisfied with the insurance schemes like GSLIS & EDLI. The contribution per employee for death relief fund scheme is sufficient. I am happy with the interest-subsidy provided by BHEL on housing loans. I like sports & games facilities at BHEL. I like the new year gifts provided every year by BHEL.

Opinion Agree Neutral Disagre e Strongly Disagree

1 2 3 4 5 6 7 8 9 10 11 12

13 Suggestions for improvement

14 Any new welfare scheme that you would like BHEL to start

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BIBLIOGRAPHY
Websites: www.bhel.com www.bhelhwr.com www.google.com

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