Organizational Development HRM: 420 Employers Preferred competencies for Business Graduate Recruitment

SUBMITTED TO . . .
Laila Zaman Lecturer, Department Of Business Administration

SUBMITTED BY . . . STUDENTS OF BUSINESS ADMINISTRATION Name Kanij Rabby Lopa Farhat Binte Hasan Md. Shakur Uddin Ahmed Sobhana Nowshin Mahmud-Ul-Hasan Sourav Chakrabarty ID 2009-1-10-069 2009-1-10-104 2008-2-10-263 2009-2-10-053 2008-1-10-160 2009-2-13-071

DATE OF SUBMISSION 30TH JULY, 2012

East West University

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TRANSMITTAL MESSAGE
July 30, 2012 Laila Zaman Course Instructor, HRM: 420, Section: 01, East West University Subject: Letter of Transmittal. Dear Madam, With great pleasure we submit our term paper on Employers Preferred competencies for Business Graduate Recruitment that has been assigned to us as an important requirement of the HRM420 course. We have found the study quite interesting, beneficial and insightful. We have tried our level best to prepare an effective and creditable report. We honestly hope that our analysis will help to give idea of the We hope you will find this report worth all the labor we have put in it. We shall be available to answer any question for clarification. Thank you for your sincere support. Yours sincerely, Kanij Rabby Lopa Farhat Binte Hasan Md. Shakur Uddin Ahmad Sobhana Nowshin Mahmud-Ul-Hasan Sourav Chakrabarty
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Table of Contents:

No. of items 1 2 3 4

Name of items Acknowledgement Executive Summary Introduction Theoretical Background

Page number 4 5 6 7

5 6 7 8

Objective of the study Methodology Survey Analysis & Findings Competencies

8 9 10 12

9 10

Findings Conclusion

14 15

11 12

Recommendation Reference

15 16

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Acknowledgement
The hardest steel goes through the hottest furnace.

The same was the case with us. We faced many problems when we started the work on report but we are greatly thankful to Almighty Allah for enabling us to get successfully through our responsibilities.

Very warm and special thanks to our respected course instructor, Laila Zaman, whose real dedication and devotion kindled in our hope and light. Madam, we thank your ability of extracting the very best out of us, for your patience and perseverance, and also for acknowledging the efforts made by us during the whole semester.

We would like to give thanks especially to our friends and group members, for their enthusiastic encouragements and helps during the preparation of this term paper by sharing ideas regarding this subject and for their assistance in typing and proof reading this manuscript.

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Executive Summary
This report is the part of Human Resource Management course requirement. The objective of the report is giving an overall idea about the Human Resource process of employers preferred competencies for business graduate recruitment. In this report we have shown the five multinational banks and they are World Bank, Worry Bank, Standard Chartered Bank, HSBC Bank & City bank NA. Then we have shown the analysis of employers preferred competencies of these banks. We have tried to explain this system step by step. From overall analysis we have seen that these banks are very much careful about this Organizational development as well as Human Resource Process.

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Introduction
Basically we have made this report by a survey which is conducted in some multinational bank. These banks mother company situated beyond our border. These banks are World Bank, Worry Bank, Standard Chartered Bank, HSBC Bank & City bank. The World Bank is a number one global bank in the world & provides financial facilities all over world. The worry bank is a company based on South Korea. Then the mother company of standard chartered bank is England & the mother company of HSBC bank is England as well as in Canada. We conducted survey in this companys employee & find the answer that which type of person is applicable for this company. The answer giver are so much cordial for us & give the answer by this survey which contains some specific questions which motto is to identify their recruitment process. We design this report by the help of this survey. This report contains some parts such as theoretical background, objective of the study, methodology, Analysis & findings, conclusion & recommendation etc. We finalized this report under this mechanized part.

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Theoretical Background
This report made by a survey which is conducted some high official person of some multinational bank. These employees provide their feedback in the viewpoint hoe they recruit the position holder for the different post. They answer from their view point by based some question. All banks are commonly concentrated on result as well as some skills & competent like interpersonal skill, decision making, and analytical ability, calculative capacity, hard working power, supersonic ability, good manner & character, high responsible & so on. They are fully focused on their company mechanism. Although they are the company multinational they give the chance of home citizen employee who is passing their graduation from inbound institution. They collected both English & Bengali medium student. We give a calculative measurement for find easily how they select an employee as well as in what basis. The report contains some part which gives real understanding view for the readers. Basically these banks which we can discuss earlier they give the smart salary. So obviously they want to smart person who are well qualified. They also give their opinion in the survey paper. So if a person needs to get job in this types bank obviously they need to earned some exceptional quality & so on.

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Objective of the Study

Our objective is to know the current policy of recruiting people in multinational banks. How a multination bank recruit their employees, on which basis they select them, on the basis of which quality a student can apply for the job. What types of quality a multinational bank wants from a business graduate like their CGPA, achievements, extra-curriculum activities etc. Our objectives are:

1. To apply theoretical knowledge with practical situation. 2. To understand the recruitment policy of a Multinational Bank. 3. Current trend and activities of Multinational Banks 4. Identify the quality that a Multinational Bank wants from a business graduate.

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Methodology
This study is basically prepared on the basis of survey of some multination banks, which is always a disheartening task to conduct. Desk study is fairly inexpensive method of market research. It means consulting the various information sources. Based on primary and secondary data the situation has been analyzed and on the basis of that analysis, accumulated perception is given. Organizations structure and functions are collected from human resource managers of that individual multinational bank, and from website. Source of Data We have collect information from both primary and secondary sources as given below:

Primary data: we have collected primary data from: Face to face interviewing of multinational banks Employees Official websites of those multinational banks

Secondary data: we have collected secondary data from: Wikipedia Newspapers Magazines Websites (hrbangladesh.com)

Survey Analysis and Findings

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Question 1: Give same quality of the potential applicants what is your preferred mode of the candidate?
As you know that, we did our survey on five multination banks (Standard Chartered, HSBC, City Bank, Woori Bank, World Bank) those banks prefer bangle medium potential applicants because they are well in adopt the domestic culture. Those banks are foreign bank for domestic operation they need domestic well known people.

Question 2: Preferred graduating institute for recruitment:

All the five multinational banks first choice of institute is public university because of their reputation but in the second choice it is vary from bank to bank like Standard Chartered, City bank they preferred privet university and Woori bank, HSBC preferred foreign university.

Question 3: Preferred gender for graduates:

Preferred gender for graduate is varying from post to post but there are some guide lines that if the candidates have to perform more out door activities that time the entire multinational bank preferred male candidate. For the indoor activities gender is not the main factor, factor is candidates capability to perform the task.

Question 4: Preferred graduating major for recruitment: Banks Name SCB Woori City HSBC
Finance Banking HRM Accounting Marketing MIS Management Others

8 7 8 8

7 8 6 6

4 4 3 3

6 6 7 7

5 3 4 4

2 2 5 2

3 5 2 5

1 1 1 1

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WB

Depending of the survey result it is easy to go for a conclusion that the entire five multinational banks preferred the finance, accounting & marketing background candidates but the exception is WB they preferred management background candidates.

Question 5: Preferred CGPA of graduate for recruitment:

Bank Name SCB Woori Bank City HSBC WB 3.80-4.00 3 1 5 5 3 3.50-3.79 5 5 4 4 5 3.30-3.49 4 4 3 3 4 3.00-3.29 2 3 2 2 2 2.70-2.99 1 2 1 1 1

Before recruitment banks are sate a benchmark for screening the potential candidates for the post. This five multinational banks CGPA benchmark is above 3.50 but the only exception is WB their benchmark is 3.30. Through our survey we came to know that some multinational banks provide more emphasize on high CGPA, those banks are City bank & HSBC bank.

Competencies

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Interpersonal Skills: In our survey, interpersonal skills analysis part we try to set a benchmark and then try to evaluate the whole survey results upon that benchmark. Since our survey copy was 5, in each survey copy there are four parts in first part there are 4 questions. If we set the benchmark than the highest benchmark point will be 4*5=20. Thus we conduct our survey analysis part through Bar chart, pie chart as well as other flexible charts to make our analysis part easy to its reader.

Interpersonal Skills
18 16 14 12 10 8 6 4 2 0 SCB City Bank Woori HSBC WB Series1

From this bar chart we can see the outcome of our 1st part of the question from these banks. As we can see through chart that SCB & HSBC provide more emphasize of interpersonal skills and their point is 16. City bank sore 15, Woori bank 13 and WB 12, it indicates that this three banks are far more behind than SCB & HSBC incase of interpersonal skills.

Decision Skills: In our survey, interpersonal skills analysis part we try to set a benchmark and then try to evaluate the whole survey results upon that benchmark. Since our survey copy was 5, in each survey copy there are four parts in second part there are 6 questions. If we set the benchmark than the highest benchmark point will be 6*5=30. Thus we conduct our survey analysis part through Bar chart, pie chart as well as other flexible charts to make our analysis part easy to its reader.

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Decision Skills
25 20 15 Series1 10 5 0 SCB City Bank Woori HSBC WB

In this pie chart we can see that at the time of preferred candidate choice HSBC give priority in decision making skills the point is 25. Other four banks sore SCB-19, City bank-20, Woori bank24, WB-18.

Information Role: In the field of information role all the five banks are situated in the same stage requirement from the preferred candidates. Because they are operating their operation in multiple countries for that their preferred candidates have a clear idea about the company. This big organization use latest technology for getting competitive advantages from others, so that their preferred candidates have the proper knowledge about information technology.

Personal Values & Characteristics: In our survey, interpersonal skills analysis part we try to set a benchmark and then try to evaluate the whole survey results upon that benchmark. Since our survey copy was 5, in each survey copy there are four parts in fourth part there are 13 questions. If we set the benchmark than the highest benchmark point will be 13*5=65. Thus we conduct our survey analysis part through Bar chart, pie chart as well as other flexible charts to make our analysis part easy to its reader.

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Personal Values & Characteristics

50 50 49 48 47 46 45 44 43 42 41 SCB 50 49

45 44

Series1

City Bank

Woori

HSBC

WB

In this survey we can see that, Standered Chartered & Woori bank focuse more on personal values & characteristics and their point is 50. HSBC point is 49 that means that they are also focuse on personal values & characteristics for choosing the preferred candidates but in some criteria they are behind than the SCB & Woori bank thats why it is reflect in the point.

Findings:
At the end of the day from our survey we have come to know that each of the respondents of these banks knows the importance of competencies needed for their preferred business graduate recruitment. Because each of above graph shows only positive response, which indicate that all of these bank use some tools to identify the preferred candidate for their organization. From our survey we came not know that SCB & HSBC go through a rigorous process to find out preferred competent business graduate for their organization.

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Recommendation
We can recommend some issues regarding employers preferred competencies for business graduate recruitment. These can be If these multinational banks want to be successful you need emotional intelligence. This is an awareness of how their actions affect other people, and how their behavior is influencing them, also the ability to pick up, verbally and non-verbally, the mood of other people, and more or less predict how theyre feeling before they come and tell them. Business graduates from public universities are preferred first. So, private universities and overseas universities can possess leadership skill much more which is usually preferred by employers. As highest C.G.P.A. is much more required, so less C.G.P.A holders can improve them other ways, such as they can develop their communication skills much more. Interpersonal skills and personal values should be improved by graduates so that they can have a good chance in multinational banks.

Conclusion
The result above shown that there is still a gap between the employers perception and the actual performance of business graduates. The results also recognized which competencies strappingly possessed by business graduates. Thorough comparisons also able to acknowledged strengths and weaknesses of business graduates from each type of universities. As a conclusion this study donates new finding to the issues of business graduates competencies particularly for multinational banking sector. The banks as well as the graduates should focus on the preferred issues or competencies for their future jobs as the task to bridge the gap is very necessary in order to equipped business graduates with a more competent set of skills.

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References
Nothing can be done without proper information. It is true for our project report also. For reference we use: Survey of five multinational banks employees Prospectus of multinational banks Website: http://www.hsbc.com.bd/1/2/ http://eng.wooribank.com/ https://www.asia.citibank.com/bangladesh/corporate http://www.standardchartered.com/bd/en/ http://www.worldbank.org/

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