Controlled Document

Knowledge Management in Invensys ODC

Knowledge Management Process Followed at Invensys ODC

Ver 0.1

C3: Protected

Page 1 of 8

Controlled Document

Knowledge Management in Invensys ODC

TABLE OF CONTENTS
1 2 3 4 5 About this document Objective Scope Knowledge Management Process Knowledge Management Approach 5.1 Knowledge Retention 5.2 Knowledge Repository 5.3 Competency Enhancement Frame work ( CEF ) / Product CEF 6 7 Governance Tracking Progress & Reporting 7.1 Internal Reporting 7.2 External Reporting to Invensys 3 3 3 4 5 6 6 6 7 8 8 8

C3: Protected

Page 2 of 8

Controlled Document

Knowledge Management in Invensys ODC

1 About this document

The document details the objectives, scope, timelines & process that is followed to enhance the knowledge of associates involved in product development and maintenance projects executed from Invensys ODC.

2 Objective
Knowledge Management for Cognizant is a major strategic initiative of the Invensys EDGE Program. Cognizant and Invensys recognize that specific technology and domain skills in the Cognizant team are essential to meet Invensyss business goals of faster time to market , Reduced quality issues , Increase in velocity and productivity The main objectives of Knowledge Management initiative are: Ability to have the right resources with the right skills at the right time First time right delivery Increased releases to the market Mitigation of the risk of single points of failure of specific knowledge Reduction of time spent by Invensys on projects due to gaps in Cognizant capabilities Improved estimation

3 Scope
This initiative caters to all associates involved in both Tehnical and functional activites across projects executed from our offshore delivery centers for Invensys.

C3: Protected

Page 3 of 8

Controlled Document

Knowledge Management in Invensys ODC

4 Knowledge Management Process

Value to Organization

Repositories

Active Knowledge Transfer

Best Practices
Reports Documents Presentation Slides Learning Materials

Organizational Learning

Expert Knowledge Base Contact Links Expert Assistance as Needed Communities of Practice Index

Tools Decision Making Tools Profiles for Customization Pushed Reports & News Collaboration

C3: Protected

Page 4 of 8

Controlled Document

Knowledge Management in Invensys ODC

5 Knowledge Management Approach

Cognizants approach to the Knowledge Management is a three pronged approach as detailed below 1. Knowledge Retention 2. Knowledge Repository 3. Competency Enhancement Framework As part of Knowledge Retention, each R&D segments and functional teams will identify the core and critical products from each work package. Further to this, identification of the core/ flexi team with the risks and gaps will be perforemed. After completion of these activities, the knowledge retention plan and strategy will be finalized. As part of this plan, the requirements for Knowledge Repository, training, staffing and documenation requirments will be

C3: Protected

Page 5 of 8

Controlled Document

Knowledge Management in Invensys ODC

determined. After which, this initiative will merge with Knowledge Repository initiative wherein all product/domain artifacts will be stored in a common repository which will be collaborated with Cognizant academy to convert them into e-learning courses to increase the rigor in On-boarding & the Induction Process. The plan will also strategize with a process to update an existing e-learning module or create a new e-learning module after completion of an Invensys project.

5.1 Knowledge Retention

The Knowledge Retention project has been initiated to address the critical risk of losing product information through attrition. By performing this project Cognizant will address 1. Business continuity 2. Identify , Retain , and sustain knowledge for sustainable delivery model 3. Reduction of unplanned time spent by IOM teams on projects As part of Knowledge retention each R&D segments and functional teams will 1. Identify the core /critical products from each work package 2. Create matrix of products and team coverage 3. Plan and finalize KR Strategy 4. Publish and execute Strategy

5.2 Knowledge Repository

With this initiative, Cognizant will collate all the domain, product, process artifacts for all the segments in a portal. A methodology will be defined to ensure the portal is updated upon completion of all Invensys projects. Specific artifacts existing in the portal will be upgraded to Cognizant academy level courses by which any associate joining/starting an Invensys project will have consistent and easy access to information . A process will also be defined as a check-list/audit to verify the completion of this activity during the start-up of the project.

5.3 Competency Enhancement Frame work ( CEF ) / Product CEF

CEF and PCEF will formally evaluate each new team member against expected technical proficiency and product proficiency levels respectively for the role and the project and design personal proficiency improvement plans and execute and evaluate the improvements. The main objective of implementing this Technology Competency Enhancement program covering foundation technologies through training and certification process is to

C3: Protected

Page 6 of 8

Controlled Document

Knowledge Management in Invensys ODC

Improve the quality of the deliverables by reducing the defects related to technical competency (refers to all defect types classified as Coding errors) Support associates to move up his / her career path and contribute in definition and review of Technology Architecture

6 Governance
Following table has details of the team identified across Segments to ensure a successful deployment of this initiative, their roles & responsibilities: Name Responsibility Responsible for leveraging CEF initiative and strategizing, collaborating and Academy maintaing the Knowledge Respository. Coordiantor / KM Also responsible for collaborating with Owner Knowledge Retention in parallel to drive Knowledge Repository. KM Owner Drive all the Knowledge Management (OffShore) Initiatives KM Champion Drives Knowledge Retention and (CPFD) Knowledge Repository Initiative for CPFD Drives Knowledge Retention and KM Champion (SP) Knowledge Repository Initiative for SP Drives Knowledge Retention and KM Champion (AA) Knowledge Repository Initiative for AA Drives Competancy Enhancement KM Champion (CEF) Framework KM Owner Drive all the Knowledge Management (OnShore) Initiatives KM Champion Drive all the Knowledge Management (OnShore) Initiatives Drives Knowledge Retention and KM Champion Knowledge Repository Initiative for Tech (Tech Pub) Pub Drives Knowledge Retention and KM Champion (Dev Knowledge Repository Initiative for Dev Services) Services Role

Meeraa Jayaraman

Karthikeyan Nagarajan Jayachandran Murugesan Sarath Reddy Prasanth Patil Vasudha Gnana Gopinath Chappidi Ramakrishna Gudala Prasanna Sivadas Rahuldeb Chakrabarty

C3: Protected

Page 7 of 8

Controlled Document

Knowledge Management in Invensys ODC

7 Tracking Progress & Reporting

7.1 Internal Reporting
On a weekly basis, respective Segment KM Champions, KM Owners, Academy Coordiantor and will report the progress made against the plan to the Cognizant Relationship Leadership team along with issues or challenges faced and the support required to ensure the progress.

7.2 External Reporting to Invensys

Cognizant will share the progress made by A3 report for all the initiatives

C3: Protected

Page 8 of 8