PART I: INCOMPLETE SENTENCES

Directions : In each sentence, you will find a word or phrase missing. Four answer choices are given below each sentence. You must choose the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your ANSWER SHEET. 1. How many countries..in the last two years? A. did they visit C. were they visiting B. have they visited D. do they visit 2. A: Have you gotinformation about the new company? B: No, but a colleague gave me advice on where to find it. A. some / many C. any / an B. many / some D. any / some 3. A: What would you like for the dessert? B: Id like .. A. frozen yoghurt with cherries C. pork with cider and apples B. tuna and red pepper salad D. beef in red wine with onions 4. A (An)..is used to pull or push our luggage at the airport. A. wheel C. overhead locker B. label D. trolley 5. We are now ready to board. Please have your andready. A. safety instructions / landing cards C. boarding cards / passports B. window seats / aisle seats D. departures screen / arrivals screen 6. Which of the three supermarkets do you think has .range of products? A. wider C. the most widest B. the widest D. the wider 7. I like living in the countryside. Its .living in a city. A. more peaceful than C. more industrialized than B. more polluted than D. more crowded than 8. There was a rise.3%.........salaries. A. by / in C. of / in B. in / of D. from / to 9. A (An)..is a place where babies and young children are looked after. A. executive dining room C. primary school B. crche D. company pension 10. A: I think video games are harmful for children. B: A. That sounds like a good idea. B. Adults like playing video games. C. I agree completely. D. I agree. Playing video games sometimes helps us relax. 11. In the UK, sales.by 50% in 2001. A. rise C. grown B. grow D. rose 12. You can drive with your national license in that country, so you.get an international driving license. A. need to C. are allowed to B. manage to D. dont have to

13. Come meet some of the best minds in technology: our.create more products than any other
software company. A. developing C. developments B. developers D. developed 14. The company will have to make an enormous to computerize production. A. investment C. investor B. invest D. investing 15. A: Do you want me to give you a lift to the station? B: A. Thank you. Id be delighted to accept. B. Not at all C. Thanks, but that wont be necessary.

D. It doesnt matter. 16. Liz gave me this ring. She..very upset if I lost it. A. was C. has been B. will be D. would be 17. Youre always tired. If you ..to bed so late every night, you wouldnt be tired all the time. A. didnt go C. dont go B. went D. have gone. 18. They are very.for their children. They always want them to be successful. A. easy-going C. patient B. ambitious D. sensitive 19. A: Could you pass the bread please? B:.. A. Sorry. I dont like bread. B. Yes, Ive just passed my exam. C. Yes, here you are. D. Thank you. Here you are. 20. Hes a ..boy. He always tries to make something new. A. organized C. adaptable B. hard-working D. creative 21. If we do nothing to stop global warming, webig changes in the future. A. would see C. saw B. will see D. see 22. A: Sorry Im late. B: . A. Dont mention it. C. It doesnt matter. B. Not at all. D. Please do. 23. Rubber is one of the worlds most important industrial materials. More than 50.000 products..out of rubber. A. are made C. make B. made D. has made

24. My car is very ..It uses a lot less petrol than most cars of its size.
A. safe C. economical B. comfortable D. valuable 25. The letter a week ago and it ..yesterday. A. posted / has arrived C. was posted / arrived B. was posted / was arrived D. have posted / was arrived 26. Grass often catches fire because people are ..and throw away lit cigarettes. A. hopeful C. useless B. careless D. harmful 27. A: Thank you very much for your hospitality. B: A. It was really enjoyable. C. Thats so terrible. B. Everything was great. D. Im glad you enjoyed it. 28. Instant coffeesince 1938 when it .by Nescafe. A. has drunk / invented C. has drunk / was invented B. has been drunk / invented D. has been drunk / was invented 29. Many people never really express any ... A. anger C. angel B. angry D. angle 30. He has to finish the meeting and get to the airport 6p.m. A. to C. until B. on D. by 31. Recent developments in laser technology ..many medical procedures. A. changing C. have changed B. was changed D. changed 32. Company profits reached $6 billion in September, the.of the decade. A. widest B. highest

C. larger D. deepest 33. We believe that our company has a solid record of success; we have shown a profit every year .we began this company. A. since C. when B. while D. from 34. Our company offers seminars on management training at .prices. A. competitive C. competing B. competition D. to compete 35. Last week, there.plenty of copy paper. What happened to it? A. were C. had been B. was D. werent 36. I cant find my copy of the manual anywhere. Can you .me yours? A. borrow C. lend B. check out D. buy 37. Always be ..for an interview. A. punctual C. punctuality B. unpunctual D. punctually 38. We are looking for someone who is .and hard-working. A. dishonest C. reliable B. impatient D. rude 39. I think there are too many cars. If there.so many cars, there wouldnt be so much pollution. A. didnt have C. were B. werent D. had 40. A: Ive just become a father of twins. B: A. Yes, of course. C. Congratulations. B. Well, Id rather you didnt. D. Yes, thats right. PART 2 : INCOMPLETE TEXTS Directions : Read the texts below. A word or phrase is missing in some of the sentences. Four answer choices are given below each of these sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 41 through 44 refer to the following note Hi Mary, I tried to call you, but there was no answer. I might be a bit late getting home tonight. Ill 41. a. can b. could c. be able d. would to cook dinner as I promised, but I wont have time to go to the supermarket. Can you pick up the following items on your way home? Id really.it. I need one kilogram of tomatoes, 42. a. appreciate b. thanks c. grateful d. thank you two onions, some garlic, two carrots, a kilogram of green beans, some parmesan cheese, and a packet of spaghetti. You can get a bottle of wine, too. Get whatever you like. I dont mind. Could you also get half a dozen eggs, a bag of flour (I think that we have run ), I know we have sugar, so you dont need to buy that, and a 100g bar of dark chocolate. 43. a.. off b. into c. out d. away Better make that 2 bars. Thanks.

See you 44. a. lately b. later c. as of late d. late Questions 45 through 48 refer to the following article Many parents worry that their children dont eat properly when they go off to university. While.students live off instant noodles, they are not the average according to the results 45. a. all b. some of c. some d. almost of a recent survey. Most of the university sophomores surveyed last month said that they cook for themselves at least three times a week. The other days they eat with their friends. Many of the students said they take it.to cook for each other. On the days that they dont cook, they 46. a. in turns b. turns c. in to turns d. turning said that they often eat cereal. Thisa bad thing. Most cereals these days are fortified with a 47. a. is not b. can not c. is d. has wide range of vitamins and minerals. So although it is not the most appetizing diet, provided they dont ..too many sugary cereals, it is not a completely unhealthy choice of foods. 48. a. reject b. chose c. selected d. choose Questions 49 through 52 refer to the following notice Give your own vegetables! Itsyou think. 49. a. easier b. easier than c. more easy d. the easiest The Bradley Community Allotment Society has 10 new allotments available for local residents.

We will distribute them on a first come, first served basis, so if you are ., dont delay 50. a. interesting b. interested in c. interested d. interest Annual rent for each allotment is $50 dollars. You will be able to grow a lot of the vegetables you normally buy, so eventually you will be saving money. The Allotment Society will be lessons on how to grow vegetables successfully at the community center this coming 51. a. making b. showing c. giving d. taking weekend. If you are interested inone of the allotments, why not come along to the

52. a. rent b. rented c. renting d. to rent lectures and get some useful tips. PART 3 : Reading Comprehension Directions : In this part of the test, you will read a selection of texts, such as magazine and newspaper articles, letters and advertisements. Each text is followed by several questions. Choose the correct answer to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 53 through 54 refer to the following report Dar Pfeiffer Reports Strong Q2 Profit On Wednesday, Dar Pfeiffer, one of the largest brokerage firms in the world, reported a second-quarter profit that was 53% larger than expected. The second-quarter profit was attributed to a one-time deal with money manager Tapcourt. Shareholders saw this profit in the form of a $2.46 increase in share prices. The same period last year showed a $1.07 increase a share. Excluding the deal with Tapcourt, Dar Pfeiffer would have reported a profit 23% larger than expected. Either way, Dar Pfeiffer topped market predictions for performance by at least $1.58 a share.

53. What is Dar Pfeiffer? a. A brokerage firm b. An accounting firm c. A market analyst firm d. An investment banking firm 54. What did Dar Pfeiffer report? a. That it plans to offer new services b. That it had purchased a smaller firm c. That it plans to increase its prices d. That it had made more profit than expected

Questions 55 through 56 refer to the following passage What's an Apprentice? As everyone knows, opportunities in the skilled trades are set to explode in the next five to ten years. Many skilled trades train workers through apprenticeships - new workers spend up to 80% of their days learning on the job, and only 20% in the classroom. This is accomplished through being paired with an expert in the trade who will guide the apprentice through their learning process. Many countries have developed special pre-apprenticeship secondary school programs. If you are in high school, by participating in these programs you can learn job skills and earn credits towards your apprenticeship before you even graduate. Apprenticeships range from auto mechanics to cabinetmaking, construction, and pastry making.

55. What is an apprentice according to this article? a. Anyone who spends 20% of his or her time inside a classroom b. An expert in a skilled trade who spends 80% of his or her time on the job c. Any high school student who is learning job skills d. A new worker matched with an expert to learn a skilled trade 56. How can high school students earn credits towards their apprenticeships? a. By making matches with an expert in a skilled trade b. By taking part in a pre-apprenticeship program c. By interviewing auto mechanics or pastry makers d. By spending only 20% of their time in class Questions 57 through 58 refer to the following information Lisa's Window Cleaning 3362 River Road Cambridge, Ohio Phone: (555) 782-9008 Fax: (555) 789-0939 E-mail: lisa@lisaswindows.com BILL TO: Claude Etheridge Spark Network Systems 89 Industrial Park Way Cambridge, Ohio Statement #: 1019976 Date: January 23rd 2007 Customer ID: V-941-A8 Date of Sale: November 5th 2006 Invoice #: 2903 Description: Bi-weekly window cleaning of high-rise building Amount: $1,500.00 (x 6 cleanings) Payment: $0.00 Balance: $4,500.00 Reminder: Please include the Statement Number on your check. Terms: Balance due in fourteen (14) days.

57. What is the purpose of this invoice? a. To remind Lisa's Window Cleaning of money owed b. To confirm payment of $4,500 to Lisa's Window Cleaning c. To bill Spark Network Systems for services d. To request payment for building construction.

58. What number should Claude Etheridge include on his check? a. 1019976 b. 2903 c. V-941-A8 d. 01/23/07. Questions 59 to 61 refer to the following passage Item Number 21169 Versatile Sports Coat Made from lightweight wool, this versatile coat can be dressed up with a dress shirt and pair of slacks, or dressed down with a t-shirt and jeans. It is impeccably tailored with a perfect drape. Small shoulder pads, full polyester lining, and inside pocket, make this a durable and great looking coat. Other details include: two-button front, lined chest pocket, and reinforced hip pockets. Dry clean only. Available in espresso, pine, and midnight Price: $179, now on sale for $139! Available in S, M, L, XL

59. Which feature does the Versatile Sports Coat have? a. Wrist cuffs b. A lined collar c. Reinforced seams d. An inside pockete. 60. Which color is the Versatile Sports Coat NOT available in? a. Pine b. Desert c. Espresso d. Midnight 61. How much does the Versatile Sports Coat now cost? a. $114 b. $139 c. $179 d. $211 Questions 62 through 66 refer to the following passage The US Hardware Manufacturing Sector The hardware manufacturing sector in the United States generated $3.08 billion in sales last year. The industry currently employs approximately 18,000 people, nearly 15,000 of whom are engaged in production.

During the 1980s and 1990s, large corporations began to acquire smaller firms. For example, Twin Falls Hardware, long the number-two company in the industry in terms of sales, acquired eight companies between 1986 and 1993, further reinforcing its position. In 1995, two large hardware manufacturers, Gator Inc. and Kairn Corporation, merged to form Kairn Holdings, an arrangement profitable for both companies. Kairn Holdings was the leading hardware manufacturer in the United States in 1998, and continues to be a market leader. The majority of companies in the hardware manufacturing sector are privately owned. The industry is concentrated in the Southeastern United States, with over 40 percent of shipments originating there.

62. What is learned about the US hardware manufacturing sector? a. It employs about 18,000 people. b. It is entering a period of change. c. It reached its peak during the 1990s. d. It is a combination of three different industries. 63. According to the passage, what happened in the US hardware manufacturing sector during the 1980s and 1990s? a. Sales topped $3 billion annually. b. Large corporations acquired smaller ones. c. Privately-owned firms became more powerful. d. Quality control procedures led to increased efficiency. 64. What is learned about Twin Falls Hardware? a. It plans to double its employees. b. It has expanded the types of items it produces. c. It has the industry's second-largest sales volume. d. It recently purchased a new manufacturing facility 65. What is learned about Kairn Holdings? a. It was formed from a merger. b. It was a market leader in 1995. c. It was the most profitable manufacturer in 1999. d. It was previously known as the Gator Corporation 66. The word concentrated in paragraph 4, line 2, is closest in meaning to: a. merged b. thought c. growing d. grouped. Questions 67 through 70 refer to the following letter Jared O'Connor 1205 Coconut Road Ft. Lauderdale, FL 33028 April 14 20

Mr. Bradley Chang Director of Human Resources Utmost.com 9225 Perry Avenue, Suite 302 Ft. Lauderdale, FL 33028 Dear Mr. Chang, I am writing to thank you for the time you took to discuss the technical support manager position at Utmost.com with me. I really enjoyed learning more about the position and the company's operations. I also enjoyed the opportunity to meet and observe your employees; I was impressed by the excitement and enthusiasm they had for their jobs, and for the company as a whole. It is no wonder that Utmost.com has been so successful. I would like to confirm my strong interest in the position. I feel I would be a good fit. I have a strong work ethic, I enjoy working in teams, and I am a creative problem-solver. I look forward to hearing from you about the position. If you have any additional questions please do not hesitate to call me. Sincerely, Jared O'Connor.

67. For what job is Jared O'Connor being considered? a. Technical support manager b. Director of human resource c. Customer service team member d. Digital information specialist 68. According to the letter, what probably happened during Jared O'Connor's interview? a. He attended a meeting with a client. b. He was asked to give a presentation. c. He observed employees doing their jobs. d. He took a test to demonstrate his technical skills 69. What does Jared O'Connor imply about the Utmost.com employees? a. They are highly skilled. b. They do not require much supervision. c. They do not all work in the same office. d. They contribute to the company's success. 70. Which of the following is NOT a characteristic that Jared O'Connor claims to have? a. A strong work ethic b. Problem-solving skills c. Ability to work on teams d. Excellent communication skills Questions 71 through 74 refer to the following letter

10

Bugs and Beans Coffer Shop Museum of Natural Science 401 E. Rosser Ave., Columbus, OH 45021 Tel: (502) 235-4678 Fax: (502) 235-4688 Mr. Tomi Galoob, Goloob Ceramics PO Box 356 Frisbie, NY 02165 Dear Mr. Goloob, Thank you for sending me copy of your latest ceramics catalog. You have been sending us your catalog here at the museum for several years now, and I always look forward to reading it. I was amazed yet again at the variety and creativity that you have displayed in your work. Your vases and bowls are quite exquisite! They look so realistic. They really do resemble the plants and animals that they are modeled after. I look like to order 50 more of the ladybug bowls. They are perfect for holding the sugar cubes, but unfortunately we have had a lot of breakages this year. However, it was the scorpion cups that really grabbed my attention. According to the catalog, they are available in small, medium, and a limited number of extra-large sizes. I am interesting in purchasing approximately 25 of the extra-large scorpion cups. If they are popular, I may consider ordering more, if the museum has the budget. Please send me information on your available stock. I would appreciate receiving the information by fax. I look forward to hearing from you, and hope that we will able to continue doing business for a long time to come. Sincerely, Linda trump, Manager, Bugs and Beans Coffee Shop

71. What does the letter request? a. The latest catalog b. Information about stock c. 25 large cups d. Vases and bowls 72. How does the ceramics company respond? a. Send a letter b. Make a phone call c. Send a fax d. Write an email 73. How long has Mr. Galoob been sending his catalog to the coffee shop? a. Since last year b. For many years c. For a short time d. For a month 74. What will the coffee shop use to hold sugar? a. Scorpion cups b. The catalog c. Ladybug bowls d. Fax Questions 75 through 78 refer to the following report Report: Kilmer Health Care Center in Top 10% According to a report that was recently published in Consumer Quarterly, the Kilmer Health Care Center at University Village is ranked in the top 10 percent of all nursing homes in Ohio. The Kilmer Health Care Center opened four years ago with 48 private rooms. Thirty-six of the rooms are for assisted

11

living, and twelve are for constant care. The Kilmer Health Care Center offers residents an array of services from housekeeping and meal delivery, to transportation and medical services. Consumer Quarterly looked at three main factors to come up with the nursing home rankings. The first was how the facility ranked in their state inspections. The second was the ratio of the number of care givers, (including nurses and nurse's aides), to the number of residents. Finally, they looked at the services the facility offers and compared those to the current and future needs of the residents who live there. Consumer Quarterly hopes the report encourages those facilities ranked in the lower 10% to review and improve their operations. 75. How many rooms in Kilmer Health Care Center are intended for assisted living? a. 12 b. 36 c. 48 d. 66. 76. What is learned about Kilmer Health Care Center? a. It is near a hospital. b. It opened four years ago. c. It is run with state funds. d. It has a highly-trained staff 77. What was NOT included in the ranking factors? a. The services offered b. The state inspection numbers c. The distance to nearby hospitals d. The ratio of caregivers to residents. 78. What does Consumer Quarterly hope the report will do? a. Increase state funding for all facilities b. Encourage low-ranking facilities to improve c. Increase awareness of the facilities that exist d. Encourage more nurses to apply for jobs in the facilities Questions 79 through 83 refer to the following passage The Top Five longest-running outdoor theatrical productions Production Name Opening Date Location --------------------------------------------------1. Abigail 1928 Landsdale, CA 2. The New Dream 1934 Los Angeles, CA 3. Born to Shine 1947 Saratoga, NY 4. Now until Forever 1951 Peterson, KY 5. Vern in the Hills 1956 Bradley, MO -----------------------------------------------------------------------------------------------------------------------------Vern in the Hills 50th Anniversary Celebration, Bradley, MO Vern in the Hills is celebrating its 50th year in production. A light-hearted production staged by the City Theater in Bradley, MO, Vern in the Hills has been performed at the Thompson Outdoor Theater each summer since it first opened on May 28, 1956. Few theaters in such small cities are able to sustain a production over a course of so many years. Somehow we've become a classic, and part of the fabric of the community, says artistic director David Frey,

12

Going to Vern in the Hills on a summer evening is just part of life here. Mr. Frey is only the third director the production has seen in its fifty-year history. A fact that, Mr. Frey says contributes to the play's success. Vern in the Hills does seem to be part of the fabric of the community. We loved the production. We observed several families with three generations having picnics and watching the play. It was clear that most people had seen it before. If you ever have the chance to see Vern in the Hills, you will quickly understand how it became a classic. 79. Where is The New Dream playing? a. Peterson, KY b. Saratoga, NY c. Landsdale, CA d. LosAngeles, CA 80. Which production opened for the first time in 1947? a. Abigail b. The New Dream c. Born to Shine d. Now until Forever 81. What is learned about Vern in the Hills? a. It is based on a novel. b. It is shown year-round. c. It has been in production for 50 years. d. It has sold more tickets than any other show. 82. What is learned about David Frey? a. He wrote Vern in the Hills. b. He is the director of Vern in the Hills. c. He plays the lead role in Vern in the Hills. d. He has seen every performance of Vern in the Hills. 83. In the article, the word course in paragraph 1, line 4, is closest in meaning to: a. class c. program b. period d. direction Questions 84 through 87 refer to the following article Saving Time When Computing Here is the second installment in our monthly Computing for Business Users guides A common complaint among computer users is the amount of time they spend waiting for their laptop to start up and perform its tasks. Here are some handy tips on how to eliminate some of that waiting time. Dont shut up your laptop all the way off between meetings; just put it in the low-battery consumption Standby mode. Shutting it down and waiting for it to reboot at the next meeting wastes valuable time. This way you are ready to start as soon as you arrive. Having too many programs in your computers Start Up folder really slows things down. The solution? Eliminate all unnecessary programs. Stop too many programs from running at the same time when you start up the computer. Dont know how? Its easy if you follow these instructions: click the Start menu, choose Run, then type msconfig to launch the System Configuration Utility. Next, on the General tab, click Selective Startup. Then go to the Startup tab and uncheck any startup items that arent necessary. These are small but simple changes that you can make for yourself to save precious time. Next issue well be

13

looking at extending your battery life.

84. Who is this article intended for? a. Computer programmers b. Business people c. Program designers d. Professional computer game players 85. What does the article explain? a. How to start up your computer b. How to improve the speed of a computer c. How to change a battery d. Why to buy the best computer 86. How often are these computer articles published? a. Every day b. Every week c. Once a month d. Twice a year 87. What is the topic of the next article? a. Buying a new computer b. Making your battery last longer c. Computer accessories d. Security Questions 88 through 92 refer to the following passages

Mankato Herald Musicians Hurt in Stage Accident Mankato: July 5th. Cheers turned to tears last weekend at the Summer Classics Music Festival in Woodland Park. Saturday nights concert, the culmination of a week-long celebration, was attended by over 250 people. The evening closed with the first movement from Bachs Brandenburg Concerto No. 5. For this final number, the Mankato Symphony Orchestra was joined by local band Sons of Poseidon, just back from a tour of the former Soviet Union and China. The audience didnt seem to enjoy the performance which featured dueling solos from lead singer, Vince Voxx, and guitarist Barron von Jamz. There are reports of some members of the audience throwing empty cans at the stage. Just minutes before the close of the piece, disaster struck. According to eye witness reports, the bands rotating drum cage began to spin out of control. Some concert goers say that Vince Voxx had tried to throw back some of the cans, and they became entangled in the mechanism of the drum cage. A stagehand managed to disconnect the cage from its power source, but not before the drummer was knocked unconscious. He is listed in a stable condition at St. Gules Memorial Hospital. The Editor Mankato Herald Local Newsdesk, Mankato Dear Sir, I am one of the musicians involved in last weekends Music Festival, and I would like to say that I feel your reporting was very biased. First, while I saw journalists from many newspapers, I did not see anyone from the Mankato Herald. The details in your report differ greatly from the facts. First, the audience thoroughly enjoyed the performance, cheering and singing along. Cans were not thrown at the stage, and even if they had been, our lead singer Vince Voxx would never do something irresponsible or dangerous like throwing them back at the audience. He is not that kind of person. He can always be trusted to do the right thing. The drum cage did not spin out of control and no one was hospitalized. The Mankato Herald has a history of wring negative reports about events

14

involving Sons of Poseidon. I am not sure why, but would like to request that you write more objective articles in the future. Sincerely, Johan Greer (Barron von Jamz)

88. How long was the Summer Classics Music Festival? a. 250 days b. A weekend c. 7 days d. One night 89. Where had Sons of Poseidon been touring? a. Brandenburg b. Mankato c. America d. China 90. According to the article, who stopped the rotating drum cage? a. Vince Voxx b. The guitarist c. A stagehand d. The conductor 91. Why did John Greer write to the Mankato Herald? a. To praise their article b. To complain about the article c. To submit an article d. To asks for a job 92. According to John Greer, what kind of person is Vince Voxx? a. Irresponsible b. Dangerous c. Responsible d. Good at singing Questions 93 through 96 refer to the following letter Patel Pottery 16 Whitford Drive Scranton, OH 40985 January 5, 2006 Mrs. Ivy Richards 209 Singlewell Road Rocherster, MD 10337 Dear Mrs. Richards, Thank you for your recent inquiry about the range of goods produced by Patel Pottery. It is my great pleasure to send you a copy of our latest catalog. We are a small family-run business, and as such, do not produce large quantities of any of our items. Each item that appears in our catalog is limited to a production run of 10. This means that ten of each item is every produced. On occasion, if a particular item produces a great demand, then we may recreate it, but we prefer to keep the individuality of our products and steer clear of mass production. This is because of our philosophy of craftsmanship. We feel that once our potters are asked to make things in large numbers, they risk losing the sense of craftsmanship and begin to feel like a mass production conveyor belt. Of course, this does mean that our prices are somewhat higher than in the average store, but I am sure you will agree that it is worth the cost to be able to own a more unique piece of pottery.

15

If you see anything in our catalog that catches your eyes, or if you have a design of your own that you would like made, the best way to place an order is to call me at 088-799-8000. You can also check out our website at www.patelpot.co.uk. I hope to hear from you soon. Sincerely, Ranjiv Patel Orders and Deliveries Manager 93. Why did Mrs. Richards write a letter? a. To get information about Patel Potterys products? b. To place an order c. To make a complaint d. To ask for favor 94. What does Ranjiv Patel say about the price of their goods? a. They are cheap b. They are rather expensive c. He doesnt mention prices. d. They are the cheapest in town. 95. What is Ranjiv Patels responsibility? a. Design b. Answering complaints c. Taking and dispatching orders d. Advertising 96. How should Mrs. Richards place an order? a. By email b. By visiting the pottery c. By letter d. By phone Questions 97 through 100 refer to the following advice

Tips for shopping through the mail Every year, thousands of people successfully order goods from mail order catalogs. However, some more unfortunate individuals find that the goods they ordered look nothing like the pictures, arrive damaged, or dont arrive at all. Here are some tips to help protect when you shop through the mail. Before placing your first order, ask around. Have your friends or family used this catalog before? How was their experience? Were they satisfied with the goods and service? Would they use the company again? Read all available information, including the return policy. Look for companies that offer a no-questions asked return policy. Check whether you will have to pay postage if you need to return goods. Always including shipping costs and sales tax in the final price when comparing costs. In some cases, the shipping costs can really add up. Make sure you know exactly what you are paying for. How long will you have to wait for your order. If you need something in a hurry, shopping by mail might not be the best option. Keep records of your orders, including the catalog name, address, telephone number and the date that you placed the order. Of course, you should also keep track of items ordered, operator name, and expected date of delivery. If you could encounter any problems with a mail-order company, contact a consumer advocacy group. You can easily find telephone numbers for such groups in the telephone directory or on the Internet. 97. What should be included in the final price? a. Shipping and insurance costs b. Sales tax and insurance c. Return cost and taxes

16

d.

Sales tax and shipping costs

98. What should a buyer keep record of? a. Return policy b. Fine print c. Operator name d. Shipping costs 99. When could it be a bad idea to buy something through the mail? a. At busy times b. If you need something quickly c. Because the goods are damaged d. If you dont like the catalog 100. Who should you contact if you have problems? a. Family or friends b. The post office c. A consumer advocacy group d. The phone director

- The end -

Prepared by

Approved by

17