Rating: 4 out of 5 stars
4/5
Ebook1,368 pages25 hours
Leadership Lessons from the Most Admired Companies
Rating: 0 out of 5 stars
()
About this ebook
WAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.
The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to
- Reach out to entire communities
- Listen to individual workers and consumers
- Seize growth opportunities in every market
- Custom-design a truly satisfying experience that benefits everyone involved
Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.
For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.
Author
Joseph A. Michelli
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.
Read more from Joseph A. Michelli
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Rating: 0 out of 5 stars0 ratingsStarbucks Leadership Lessons Rating: 0 out of 5 stars0 ratings
Related to Leadership Lessons from the Most Admired Companies
Related ebooks
Sales Blazers: 8 Goal-Shattering Strategies from the World's Top Sales Leaders Rating: 0 out of 5 stars0 ratingsThe Membership Economy (PB) Rating: 3 out of 5 stars3/5Inspired People Produce Results: How Great Leaders Use Passion, Purpose and Principles to Unlock Incredible Growth Rating: 0 out of 5 stars0 ratingsDoes It Work?: 10 Principles for Delivering True Business Value in Digital Marketing Rating: 0 out of 5 stars0 ratingsGet Productive!: Boosting Your Productivity And Getting Things Done Rating: 3 out of 5 stars3/5Target Opportunity Selling: Top Sales Performers Reveal What Really Works Rating: 0 out of 5 stars0 ratingsPredictable Prospecting: How to Radically Increase Your B2B Sales Pipeline Rating: 4 out of 5 stars4/5Big Business Marketing For Small Business Budgets Rating: 0 out of 5 stars0 ratingsInstant Team Building Rating: 3 out of 5 stars3/5The Entrepreneurs Book of Actions: Essential Daily Exercises and Habits for Becoming Wealthier, Smarter, and More Successful Rating: 0 out of 5 stars0 ratingsThe Customer Culture Imperative: A Leader's Guide to Driving Superior Performance Rating: 5 out of 5 stars5/5The New Strategic Thinking Rating: 0 out of 5 stars0 ratingsFearless Career Change: The Fast Track to Success in a New Field Rating: 1 out of 5 stars1/5Hard Goals (PB) Rating: 4 out of 5 stars4/5Entrepreneur Success Recipe: Key Ingredients that Separate the Millionaires from the Strugglers Rating: 0 out of 5 stars0 ratingsThe Reality-Based Rules of the Workplace: Know What Boosts Your Value, Kills Your Chances, and Will Make You Happier Rating: 0 out of 5 stars0 ratingsPerformance Leadership: The Next Practices to Motivate Your People, Align Stakeholders, and Lead Your Industry Rating: 0 out of 5 stars0 ratingsException to the Rule (PB) Rating: 0 out of 5 stars0 ratingsLeading Self-Directed Work Teams Rating: 2 out of 5 stars2/5The Gamification Revolution: How Leaders Leverage Game Mechanics to Crush the Competition Rating: 4 out of 5 stars4/5Smart Prospecting That Works Every Time!: Win More Clients with Fewer Cold Calls Rating: 5 out of 5 stars5/5Fearless Leadership (PB) Rating: 5 out of 5 stars5/5Energize Growth Now: The Marketing Guide to a Wealthy Company Rating: 0 out of 5 stars0 ratings
Business For You
Becoming Bulletproof: Protect Yourself, Read People, Influence Situations, and Live Fearlessly Rating: 4 out of 5 stars4/5Robert's Rules Of Order Rating: 5 out of 5 stars5/5The Catalyst: How to Change Anyone's Mind Rating: 4 out of 5 stars4/5Law of Connection: Lesson 10 from The 21 Irrefutable Laws of Leadership Rating: 4 out of 5 stars4/5Lying Rating: 4 out of 5 stars4/5Collaborating with the Enemy: How to Work with People You Don’t Agree with or Like or Trust Rating: 4 out of 5 stars4/5Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Rating: 4 out of 5 stars4/5Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Rating: 4 out of 5 stars4/5Nickel and Dimed: On (Not) Getting By in America Rating: 4 out of 5 stars4/5Summary of J.L. Collins's The Simple Path to Wealth Rating: 5 out of 5 stars5/5The Richest Man in Babylon: The most inspiring book on wealth ever written Rating: 5 out of 5 stars5/5Set for Life: An All-Out Approach to Early Financial Freedom Rating: 4 out of 5 stars4/5High Conflict: Why We Get Trapped and How We Get Out Rating: 4 out of 5 stars4/5The Five Dysfunctions of a Team: A Leadership Fable, 20th Anniversary Edition Rating: 4 out of 5 stars4/5Capitalism and Freedom Rating: 4 out of 5 stars4/5Leadership and Self-Deception: Getting out of the Box Rating: 4 out of 5 stars4/5Just Listen: Discover the Secret to Getting Through to Absolutely Anyone Rating: 4 out of 5 stars4/5The Intelligent Investor, Rev. Ed: The Definitive Book on Value Investing Rating: 4 out of 5 stars4/5Your Next Five Moves: Master the Art of Business Strategy Rating: 5 out of 5 stars5/5Buy, Rehab, Rent, Refinance, Repeat: The BRRRR Rental Property Investment Strategy Made Simple Rating: 5 out of 5 stars5/5Emotional Intelligence: Exploring the Most Powerful Intelligence Ever Discovered Rating: 5 out of 5 stars5/5Red Notice: A True Story of High Finance, Murder, and One Man's Fight for Justice Rating: 4 out of 5 stars4/5The Everything Guide To Being A Paralegal: Winning Secrets to a Successful Career! Rating: 5 out of 5 stars5/5Tools Of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers Rating: 4 out of 5 stars4/5How to Get Ideas Rating: 5 out of 5 stars5/5
Related podcast episodes
27. Break Free From Societal Limitations: Use Your Innate Spiritual Gifts for Business Success With Lyrik Fryer 0% found this document useful#153 The 5 L's: Your Pathway to Personal & Professional Success ~ Mike Mannix 0% found this document usefulResignation, Start and Scale - Stephynie Malik: Global trends and changes are coming. You can be ready... 0% found this document usefulThe Power of Profit-Driven Lead Magnets: Turning Leads into Buyers 0% found this document useful054: A Desk Setup Newsletter Making $2k/Month 0% found this document usefulS4E1 : Refocus and Better Yourself : Raman Sehgal, Founder and Global President, Ramarketing 0% found this document useful024: $177k/Month Selling a Team Scheduling App 0% found this document useful155 – How Well Do You Know Your Own Business? with Kelly Roach of Kelly Roach Coaching 0% found this document useful5 Rules For Ensuring Behavioral Science Works For Your Business: What You Can Do To Make Sure of it 0% found this document useful42. Erica Williams: Business As A Spiritual Practice 0% found this document usefulEp 222: The 12 Leadership Habits of “Unicorns” with William Vanderbloemen 0% found this document usefulBest of Productivity 0% found this document usefulLifescaping: How to Dig Yourself Out of Entrepreneurial Trauma, with Monique Allen 0% found this document usefulStaffing Up & Scaling Your Brand 0% found this document useful#98 - 10 Tips for Getting Lucky in Your Career 0% found this document useful#093: Coach More, Rescue Less: 7 Power Questions To Ask Your Team | Michael Bungay Stanier 0% found this document useful
Related articles
Expansion: You Reap What You Sow Inc.Article
Expansion: You Reap What You Sow
Oct 24, 2023
13 min readPower Growth Inc.Article
Power Growth
Aug 17, 2021
There is no universal playbook for fast growth-which has been more apparent than ever during this unprecedented past year. Besides a great idea, a stellar team, and a healthy sprinkle of luck, every founder needs strategic measures to reach the heigh
5 min readFruitful Feedback Inc.Article
Fruitful Feedback
Feb 27, 2024
2 min readMultiplying Your Success Inc.Article
Multiplying Your Success
Aug 16, 2022
11 min readCheck, Please Inc.Article
Check, Please
Apr 4, 2023
7 min readThe Following Leader MarketingArticle
The Following Leader
Jul 11, 2019
7 min read5 Things Every Business Can Do Inc.Article
5 Things Every Business Can Do
Oct 23, 2019
1 min read5 Key Steps to Success I Wish I Knew Before Starting a Business Home Business MagazineArticle
5 Key Steps to Success I Wish I Knew Before Starting a Business
Dec 24, 2021
3 min readStarbucks Training Focuses On The Evolving Study Of Unconscious Bias NPRArticle
Starbucks Training Focuses On The Evolving Study Of Unconscious Bias
May 17, 2018
3 min readWant to Save the World? Kristen Bell Can Tell You How. EntrepreneurArticle
Want to Save the World? Kristen Bell Can Tell You How.
Apr 1, 2019
4 min readThe 10 Absolute Must-dos For Founders Who Don’t Want To Fail Inc.Article
The 10 Absolute Must-dos For Founders Who Don’t Want To Fail
Mar 15, 2022
Your first business-heck, even your second and third-comes with challenges. Lots of challenges, all of which seem like they need to be addressed today, this minute, now, and planned for, of course, yesterday. What’s your company’s mission? Who’s your
10 min readMyth Vs. Reality EntrepreneurArticle
Myth Vs. Reality
Jan 11, 2022
4 min readFollow The Leaders Inc.Article
Follow The Leaders
Dec 6, 2022
4 min readSetting Yourself Up For Growth Inc.Article
Setting Yourself Up For Growth
Dec 5, 2023
4 min readEmployer Wellness Inc.Article
Employer Wellness
Aug 15, 2023
3 min read3 Steps to the Perfect 3-Minute Pitch EntrepreneurArticle
3 Steps to the Perfect 3-Minute Pitch
Mar 1, 2015
5 min readThe First 90 Days Inc.Article
The First 90 Days
Feb 1, 2018
14 min readActive Culture EntrepreneurArticle
Active Culture
Feb 1, 2014
2 min readMaster-built Business Inc.Article
Master-built Business
Feb 28, 2023
5 min readHow Founders Become Leaders Inc.Article
How Founders Become Leaders
Mar 15, 2022
Eren Bali is a cofounder and the CEO of San Francisco-based Carbon Health, which aims to make high-quality health care accessible to all and ranks No. 2 on the 2021 Inc. 5000. A serial entrepreneur, Bali previously co-founded and led Udemy, the world
5 min readBuild Your Personal Brand To Stand Out In The Job Market Post South AfricaArticle
Build Your Personal Brand To Stand Out In The Job Market
Jan 6, 2021
MOST matriculants and their families are no doubt wondering what kind of future lies in store for them. With the employment rate at an all-time high of 30.8% and the ravages of Covid-19 still being felt across the country, job opportunities are more
3 min readTurning Big Ideas into Business Rotman ManagementArticle
Turning Big Ideas into Business
Jan 1, 2018
ASK ANY LEADER TODAY, and they will tell you that innovation is a top priority for their enterprise. In the words of Cisco’s John Chambers: “Disrupt yourself, or be disrupted.” To quote from PwC’s 2017 CEO Survey report, innovation is the most direct
8 min readCAREER Reflection True LoveArticle
CAREER Reflection
Dec 2, 2022
There is an isiZulu proverb that says: “Uma ungazi ukuthi uyaphi noma umuphi umgwaqo uzokufikisa”. This is well translated by the famous quote by writer Lewis Carroll: “If you do not know where you are going, any road will lead you there.” There is g
4 min readMeet Inc.’s 250 Best-led U.s. Companies Inc.Article
Meet Inc.’s 250 Best-led U.s. Companies
Nov 2, 2021
18 min read5 Things You Must Do to Successfully Launch a Business EntrepreneurArticle
5 Things You Must Do to Successfully Launch a Business
Oct 1, 2014
5 min readLessons From A First-time CEO NZBusiness and ManagementArticle
Lessons From A First-time CEO
Jul 21, 2021
5 min readFuture-proof Planning Inc.Article
Future-proof Planning
Nov 1, 2022
13 min readIs This Your Time to Become an Entrepreneur? Shop TalkArticle
Is This Your Time to Become an Entrepreneur?
Aug 1, 2023
4 min readMAKE YOUR BUSINESS IDEA a reality! OK Magazine AustraliaArticle
MAKE YOUR BUSINESS IDEA a reality!
Feb 19, 2020
Sure, she’s the world’s youngest self-made billionaire, but Kylie Jenner remembers a time when her make-up empire was just a dream. ‘Something I just became obsessed with was lips and lipstick, and how wearing lipstick made me feel,’ the 22-year-old
2 min readSimon Says... NZBusiness and ManagementArticle
Simon Says...
Sep 23, 2019
4 min read
Reviews for Leadership Lessons from the Most Admired Companies
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews
Book preview
Leadership Lessons from the Most Admired Companies - Joseph A. Michelli
Enjoying the preview?
Page 1 of 1