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What are the barriers to implementing TQM?

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Lack of management commitment Company culture cannot change Plans are not well thought out. Poor measurement techniques Lack of teamwork. Focus on short term profits High employee turnover Lack of training. No one to lead the company through the process Management does not reward success Employees are fearful of losing their jobs.

Benefits achieved through TQM

Increased focus on the customer Mindset of continuous improvement Better product quality Better systems and procedures Better cross functional teamwork Increased plant reliability Waste elimination in offices and factories

Principles of Good Product Development

Total Quality Management (TQM) is an approach to the art of management that has become steadily more popular in the West since the early 1980's. In a couple of sentences, Total Quality can be summarized as a description of the culture, attitude and organization of a company that aims to provide, and continue to provide, its customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with things being done right first time, and defects and waste eradicated from operations. The key points of TQM include: customer-driven quality TQM leadership from top management continuous improvement fast response to customer requirements actions based on data and analysis participation by all employees a TQM culture

TQM has a customer-first orientation. Customer satisfaction is seen as the company's highest priority. This demands constant sensitivity to customers and fast response to their requirements. Each part of the

company is involved in Total Quality, operating as a customer to some functions and as a supplier to others. Vendors are seen as partners in the process of providing customer satisfaction. Top management commitment and involvement is required in creating and deploying clear quality values and goals consistent with the objectives of the company, and in creating and deploying well defined systems, methods and performance measures for achieving those goals. Such systems and methods guide all quality activities and encourage participation by all employees. The development and use of performance indicators is linked, directly or indirectly, to customer requirements and satisfaction, and to employee remuneration.

Continuous Process Improvement

Involvement from all employees is a necessity in implementing TQM. Our consultants will provide the education, support and coaching to gain enthusiasm from employees for continuous process improvement. We emphasize prevention activities and problem solving techniques and stress innovative thinking in order to identify the best possible solutions. With the appropriate support, encouragement, recognition and empowerment, employee creativity can be tapped, gaining improvements for the organization which are driven by the employees.