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5-Why Analysis
Problem:
Why 1

Processing of job requests delayed

Why 2 Why 3 Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

Processing of job requests delayed

Why 2 Why 3

Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

Processing of job requests delayed

Why 2
There was staff resistance There was no system in place to do so.

Why 3

Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

They were uncomfortable about changing the way they worked The company grew at an exponential rate that there was no time to document anything.

Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

They were uncomfortable about changing the way they worked

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

Why 5

Root Cause

Recurrence Prevention

They had always been doing it this way The positive aspects of the change were not communicated. There was insufficient planning

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

They were uncomfortable about changing the way they worked

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

Why 5
We assumed that the benefits were obvious. Because we didn't tell them how it would help make their jobs easier.

Root Cause

Recurrence Prevention

They had always been doing it this way The positive aspects of the change were not communicated. There was insufficient planning

All the work was done manually prior

We assumed that the benefits were obvious. Top management were too busy fire fighting and dealing with operational work, rather than developing a strategy

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

They were uncomfortable about changing the way they worked

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

Why 5

Root Cause

Recurrence Prevention

We assumed that the Insufficient benefits were communication obvious. Because we didn't tell them how it would help make their jobs easier. Insufficient communication

They had always been doing it this way The positive aspects of the change were not communicated. There was insufficient planning

All the work was done manually prior

No culture of change and sense of insecurity among staff. We assumed that the Assumptions made benefits were on our side led to obvious. insufficient communication. Top management Poor work delegation were too busy fire and advanced fighting and dealing planning with operational work, rather than developing a strategy

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

They were uncomfortable about changing the way they worked

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

Why 4
There was a lack of communication.

Why 5

Root Cause

Recurrence Prevention
Develop a communication strategy to show the benefits of a computerized system. In the communication strategy, emphasize how the computer system will complement their jobs and assist them, and not replace them. Include change management in implementation plan. Also, assure staff that comprehensive training will be offered to allay fears of change. Develop a communication strategy to show the benefits of a computerized system. Develop vision, and coordinate resources to free up management to engage in strategic planning. Hire more people as necessary, and implement a computerized system.

We assumed that the Insufficient benefits were communication obvious. Because we didn't tell them how it would help make their jobs easier. Insufficient communication

They thought the computer system was designed to replace them.

They had always been doing it this way

All the work was done manually prior

No culture of change and sense of insecurity among staff.

The positive aspects of the change were not communicated. There was insufficient planning

We assumed that the Assumptions made benefits were on our side led to obvious. insufficient communication. Top management Poor work delegation were too busy fire and advanced fighting and dealing planning with operational work, rather than developing a strategy