Annual Report

mcejCeere Heue
MEMORABLE MOMENTS
osvee yeQke ves cegbyeF& ceW efoveebke 24.03.2012 kees Deeeesefpele DemeeOeejCe meeceeve yewke ceW Yeejleere
peerJeve yeercee efveiece kees DeefOeceeveer DeeOeej hej F&eqkeJeer MesejeW kes Deeyebve kes efueS Mesej OeejkeeW
kee Devegceesove heehle efkeee. efe$e ceW yeeSb mes oeSb Meceeve nQ eer DeeF&.Sce.Deuces[e, efveosMeke,
eer S.kes.oe, keee&heeueke efveosMeke, eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke leLee
eer Sme.kes.pewve, ceneheyebOeke.
Dena Bank secured the approval of the Shareholders for the allotment of
Equity Shares on preferential basis to LIC in the Extra Ordinary General
Meeting held in Mumbai on 24.03.2012. Seen in the picture L-R: Shri I.M.
Almeida, Director, Shri A.K. Dutt, ED, Smt. Nupur Mitra, CMD & Shri S.K.
Jain, GM.
cegbyeF& ceW yeQke kes heOeeve keeee&uee ceW Deeeesefpele Debleje&êre ceefnuee efoJeme meceejesn ceW
eerceleer Meeceuee ieesheerveeLe, hetJe& Ghe ieJeve&j, Yeejleere efj]peJe& yeQke, efJeMes<e DeefleefLe LeeR. meceejesn
ceW eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke, pees yeQke keer heLece ceefnuee DeOe#e SJeb heyebOe
efveosMeke Yeer nQ leLee eer S.kes.oe, keee&heeueke efveosMeke Deewj yeQke kes ceefnuee ke#e kes DeOe#e,
Yeer GheeqmLele Les.
Smt. Shyamala Gopinath, Retd. Dy. Governor RBI, was the Guest of Honour
at International Womens Day celebrations at Banks Head Office in Mumbai.
The occasion was graced by the presence of Smt. Nupur Mitra, CMD who is
also incidentally the first Chairperson & Managing Director of the Bank and
Shri A.K. Dutt, ED and Chairman of Women Cell of the Bank.
eer [er.kes.efceeue, meefeJe, efJeeere mesJeeSb efJeYeeie ([er.SHe.Sme.), Yeejle mejkeej,

efJee ceb$eeuee yeQke keer efJeMes<e efveosMeke ceb[ue yewke kees mebyeesefOele kejles ngS. efe$e ceW
eer mebpeerJe eEpeoue, efveosMeke, eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke,
eer [er.kes.efceeue SJeb eer S.kes.oe, keee&heeueke efveosMeke Meceeve nQ.
Shri D.K. Mittal, Secretary Department of Financial Services (DFS), GOI,
Ministry of Finance, addressed the Special Board Meeting of the Bank. Seen
in the picture: Shri Sanjeev Jindal, Director, Smt. Nupur Mitra, CMD, Shri D.K.
Mittal & Shri A.K. Dutt, ED.
osvee yeQke ves jepe mlejere yeQkeme& meefceefle keer 132JeeR yewke efo. 28.03.2012 kees ieebOeerveiej ceW
Deeeesefpele keer. osvee yeQke iegpejele kes efueS jepe mlejere yeQkeme& meefceefle kee mebeespeke nw. efe$e
ceW eer vejW ceesoer, ceeveveere cegKe ceb$eer, iegpejele leLee eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe
efveosMeke, osvee yeQke, Meceeve nQ.
Dena Bank conducted 132nd State Level Bankers Committee Meeting at
Gandhinagar on 28.03.2012. Dena Bank is the SLBC Convener Bank for
Gujarat. Seen in the picture, Shri Narendra Modi, Honble Chief Minister of
Gujarat and Smt. Nupur Mitra, Chairperson SLBC and CMD, Dena Bank.
Yeejleere efjpeJe& yeQke kes ieJeve&j [e@.[er.megyyeejeJe mes nceejer ie=nheef$ekee `òsvee peesefle'' kes efueS
jepeYee<ee hegjmkeej heehle kejles ngS ceneheyebOekeieCe eer Sce.kes.Mecee& Deewj eer Sce.kes.Yeeefee.
meeLe ceW Je nQ Yeejleere efjpeJe& yeQke kes Ghe ieJeve&j, [e@.kes.meer.eeJeleea (yeebeer Deesj).
Shri M.K. Sharma & Shri M.K. Bhatia, ,General Managers, Dena Bank,
receiving the Rajbhasha Award at the hands of Dr. D. Subba Rao, Governor,
RBI, for Banks House Journal, Dena Jyoti. Also seen is Dr. K.C. Chakrabarty,
Dy. Governor RBI (L).
efveosMeke ceC[ue
Board of Directors
eerceleer vetHegj efce$ee
eer S.kes. oe
Smt. Nupur Mitra
Shri A.K. Dutt
eer mebpeerJe efpeboue
eer Sve.Sme. efJeMJeveeLeve
eer Sme. Heer. Mecee&
eer DeeF&.Sce. Deuces[e
Shri Sanjeev Jindal
Shri N.S. Vishwanathan
Shri S.P. Sharma
Shri I.M. Almeida
eer pes. yeeueemegyeceefCeeve
eer efJepee keHetj
eer jekesMe ieeseue
[e@. eerlece efmebn
Shri J. Balasubramanian
Shri Vijay Kapoor
Shri Rakesh Goel
Dr. Pritam Singh
Je<e& 2011-12 kes oewjeve efvecveefueefKele efveosMeke Yeer yeQke kes efveosMeke ceb[ue
ceW Meeefceue Les.
During the year 2011-12 the following Directors also served on
the Board of Directors of the Bank
eer jesefnle Sce. osmeeF&
eer cegkesMe ceesnve
Shri Rohit M. Desai
Shri Mukesh Mohan
eer [er.Sue. jeJeue
[e@. lejmesce ebo
eer yeer.Heer. efJepeesv
Shri D.L. Rawal
Dr. Tarsem Chand
Shri B.P. Vijayendra
(31.10.2011 leke)
(01.12.2011 leke)
(29.05.2011 leke)
[e@. megefveue iegHlee
eer jesefnle Kevvee
Dr. Sunil Gupta
Shri Rohit Khanna
(16.03.2012 leke)
(16.03.2012 leke)
Meer<e& eyebOeve Jeie&

TOP MANAGEMENT TEAM
GENERAL MANAGERS
eer Sce.kes. pewve
eer Sme.kes. pewve
eer Deej.kes. iegHlee
eer Sme.Deej. yebmeue
Shri M. K. Jain
Shri S. K. Jain
Shri R. K. Gupta
Shri S. R. Bansal
eer.Sce.kes. Mecee&
eer Deej.Sme. yeesje
eer Deej.Heer. Deeejskej
eer Sme.Sve. Hesue
Shri M. K. Sharma
Shri R. S. Bora
Shri R. P. Acharekar
Shri S. N. Patel
eer yeer.Sce. veboe
eer pes.kes. efmebn Keye&
eer Sve. jecee jeJe
eer S.meer. keleeue
Shri B. M. Nanda
Shri J. K. Singh Kharb
Shri N. Rama Rao
Shri A. C. Katial
Je<e& 2011-12 kes oewjeve efvecveefueefKele ceneeyebOeke Yeer yeQke keer mesJee ceW Les.
During the year 2011-12 the following General Managers also
served with the Bank
eer Sce.kes. Yeeefee
eer Sme.kes. Mecee&
Shri M. K. Bhatia
Shri S. K. Sharma
eer Deej. eerOejve
eer efvece&ue peesMeer
eer Sme.kes. efleJeejer
Shri R. Sridharan
Shri Nirmal Joshi
Shri S.K. Tiwari
(30.06.2011 leke)
(12.12.2011 leke)
(31.01.2012 leke)
eer Sme. kegceej
eer er.Deej. eeJeuee
Shri S. Kumar
Shri T.R. Chawla
(09.03.2012 leke)
(31.03.2012 leke)
Annual Report 2011 - 2012 | 1
efJe<ee meteer CONTENTS

He=< Page
Je<e&Jeej legueveelceke keee&efve<Heeove
Year wise Comparative Performance....................................................................................................................... 2
metevee
Notice....................................................................................................................................................................... 5
DeOe#e SJeb eyebOe efveosMeke kee JekeleJe
Chairperson & Managing Directors Statement...................................................................................................... 9
Je<e& 2011-12 kes efueS efveosMekeeW keer efjHees&
Directors Report 2011-12...................................................................................................................................... 14
eyebOeve efJeeej efJeceMe& SJeb efJeMues<eCe
Management Discussion and Analysis................................................................................................................. 20
keeHeexjs DeefYeMeemeve
Corporate Governance.......................................................................................................................................... 44
efveosMekeeW kes efJeJejCe
Particulars of Directors........................................................................................................................................... 62
yesmeue-II ekeerkejCe
Basel-II Disclosures............................................................................................................................................... 75
legueve He$e
Balance Sheet........................................................................................................................................................ 86
ueeYe SJeb neefve uesKes
Profit & Loss Account............................................................................................................................................ 87
uesKee Hejer#ekeeW keer efjHees&
Report of the Auditors.......................................................................................................................................... 118
vekeoer eJeen efJeJejCe
Cash Flow Statement........................................................................................................................................... 120
cegKleejer Heece&
Proxy Form........................................................................................................................................................... 123
GHeefmLeefle men-eJesMe-Heeea
Attendance-cum-Entry Slip.................................................................................................................................. 125
F&.meer.Sme. DeefOeosMe Hee@ce&
ECS Mandate Form............................................................................................................................................. 127
uesKee Hejer#ekeieCe / Auditors

ces. yeer.kes.Kejs SC[ keb. ces. ieebOeer efceveesee SC[ keb ces. heer.kes.eeshe[e SC[ keb ces. Sme.Sve.OeJeve SC[ keb ces. DeefJeveeMe kes jmleesieer
SC[ SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
ces. Sme.meer.yeehevee SC[

SmeesefmeSdme
meveoer uesKeekeej
M/s. B K Khare
M/s. Gandhi Minocha
M/s. P K Chopra &
M/s. S N Dhawan
M/s. Avanish K
M/s. S C Bapna &
& Co.
& Co.
Co.
& Co.
Rastogi & Associates.
Associates.
Chartered Accountants
eOeeve keeee&uee osvee kee@Heexjs meWj, meer-10, peer yuee@ke, yeebe-keguee& kee@cHueskeme, yeebe (HetJe&), cegbyeF& - 400 051.
Head Office: Dena Corporate Centre, C-10, G Block, Bankdr-Kurla Complex, Bandra (East), Mumbai - 400 051.
efveJesMeke mebHeke& kesv osvee kee@Heexjs meWj, meer-10, peer yuee@ke, yeebe-keguee& keecHueskeme, yeebe (HetJe&), cegbyeF& - 400 051.
Investor Relations Centre: Dena Corporate Centre, C-10, G Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
jefpemêj SJeb Mesej DeblejCe SpeW Mesejees meefJe&mespe (Fbef[ee) ee.efue. etefve osvee yeQke, meefcnlee keecHueskeme, ogkeeve meb. 52 mes 56, efyeefu[bie meb. - 13-S-yeer, meekeerveekee
sueerHeesve SkemeeWpe kes Heeme, DebOesjer-keguee& jes[, meekeerveekee, cegbyeF&-400 072.
Registrars & Share Transfer Agents: Sharepro Services (India) Private Limited Unit: Dena Bank, Samhita Complex, Gala No.-52 to 56,
Bldg. No. 13 A-B, Near Sakinaka Telephone Exchange, Andheri-Kurla Road, Sakinaka, Mumbai - 400 072.
Jeeef<e&ke efjHees&
2011 - 2012 | 2
Je<e&Jeej legueveelceke keee&-efve<Heeove YEAR WISE COMPARATIVE PERFORMANCE

jkece (` kejes[ ceW) Amount (` in Crores)
keee&-efve<heeove ceeveob[
Performance Parameters
2007-08
2008-09
2009-10
2010-11
2011-12
keejesyeej ceeOece SJeb mebmeeOeve
Delivery Channels & Resources
MeeKeeDeeW keer mebKee
No. of Branches
1160
1184
1223
1291
1342
GveceW mes kebhetjerke=le MeeKeeSb
Of Which Computerised Branches
1160
1184
1223
1291
1342
GveceW mes meer.yeer.Sme. MeeKeeSb
Out of Which, Brs. with Core Bank.

Solu(CBS)
108
606
1223
1291
1342
SerSce keer mebKee
No. of ATMs
316
387
396
496
543
kece&eeefjeeW keer mebKee
No. of Employees
9957
9883
10525
9953
10202
hetbpeer
Capital
hetbpeer
Capital
286.82
286.82
286.82
333.39
350.06
Deejef#eefleeeb (hegvecet&ueebkeve Deejef#eefleeeW kees

es[kej)
Reserves (Excluding Revaluation

Reserves)
1280
1662
2106
3126
3941
hetbpeer heee&hlelee Devegheele (%)
Capital Adequacy Ratio (%)
11.09
12.07
12.77
13.41
11.51
keejesyeej ceeveob[
Business Parameters
keejesyeej mebefcee
Business Mix
57324
72235
87066
109373
134326
% Je=ef
Increase in %
23.61
26.01
20.53
25.62
22.81
kegue peceejeefMeeeb
Total Deposit
33943
43051
51345
64210
77167
Increase in %
22.58
26.83
19.26
25.06
20.18
$eCe SJeb Deefiece (mekeue)
Loans & Advances (Gross )
23381
29185
35721
45163
57159
% Je=ef
Increase in %
25.15
24.82
22.40
26.43
26.56
$eCe SJeb Deefiece (efveJeue)
Loan & Advances (Net)
23024
28878
35462
44828
56693
% Je=ef
Increase in %
25.79
25.42
22.80
26.42
26.47
efJeefveOeeve (efveJeue)
Investment (Net)
10335
12473
15694
18769
23028
% Je=ef
Increase in %
10.83
21.29
25.82
19.59
22.69
heeLeefcekelee #es$e kees Deefiece
Advances to Priority Sector
8096
9715
11718
15150
17153
% kes
Priority Sector Advances in % terms
43.32
41.55
40.15
42.41
38.54
ke=ef<e
Agriculture
2794
3851
4826
6389
6989
% Je=ef
Increase in %
-16.45
37.83
25.32
32.39
9.39
efjsue
Retail
4294
4424
5380
6136
7283
% Je=ef
Increase in %
25.59
3.03
21.61
14.05
18.69
Je=ef
he ceW heeLeefcekelee #es$e Deefiece
Je<e&Jeej legueveelceke keee&-efve<Heeove YEAR WISE COMPARATIVE PERFORMANCE

jkece (` kejes[ ceW) Amount (` in Crores)
keee&-efve<heeove ceeveob[
Performance Parameters
2007-08
2008-09
2009-10
2010-11
2011-12
met#ece, ueIeg SJeb ceOece Gece (SceSmeSceF&)
Micro, Small and Medium

Enterprises (MSME)
3885
4775
5647
6784
8291
% Je=ef
Increase in %
23.02
22.90
18.26
20.13
22.22
efJeeere eqmLeefle
Financials :
heefjeeueveiele ueeYe
Operating Profit
656.44
726.36
840.58
1223.79
1528.43
efveJeue ueeYe
Net Profit
359.79
422.66
511.25
611.63
803.14
yeepe mes Deee
Interest Income
2676
3447
4010
5034
6794
yeepe Jee
Interest Expenses
1817
2383
2910
3270
4693
iewj yeepe Deee
Non Interest Income
478
430
589
534
582
kegue Deee
Total Income
3154
3878
4599
5567
7376
kegue Jee
Total Expenses
2468
3151
3758
4344
5848
efveJeue yeepe ceeefpe&ve (%)
Net Interest Margin (%)
2.67
2.91
2.61
3.17
3.17
peceejeefMeeeW keer ueeiele (%)
Cost of Deposit (%)
5.90
6.36
6.21
5.76
7.06
efveefOeeeW keer ueeiele (%)
Cost of Fund (%)
5.95
6.47
6.31
5.87
7.11
DeefieceeW hej Deee (%)
Yield on Advances (%)
10.11
10.71
10.32
10.24
11.77
efveefOeeeW hej Deee (%)
Yield on Funds (%)
8.22
8.76
8.52
8.62
9.78
DeeeqmleeeW hej heefleHeue (%)
Return on Assets (%)
1.06
1.02
1.01
1.00
1.08
F&eqkeJeer hej heefleHeue (%)
Return on Equity (%)
27.12
24.05
23.55
22.90
20.72
heefle Mesej Depe&ve (.)
Earning per share (Rs.)
12.54
14.74
17.83
21.26
24.08
Deeeqmle iegCeJeee Devegheele
Asset Quality Ratios :
mekeue Sve.heer.S
Gross NPA
572.60
620.77
641.99
842.24
956.50
mekeue DeefieceeW keer leguevee ceW mekeue iewj efve<heeoke

DeeeqmleeeW kee Devegheele (%)
Gross NPA to Gross Advances

Ratio %
2.45
2.13
1.80
1.86
1.67
efveJeue Sve.heer.S.
Net NPA
215.43
313.38
427.53
548.95
571.73
efveJeue DeefieceeW keer leguevee ceW efveJeue iewj efve<heeoke

DeeeqmleeeW kee Devegheele (%)
Net NPA to Net Advances Ratio%
0.94
1.09
1.21
1.22
1.01
Sve.heer.S heeJeOeeve keJejspe (%)
NPA Provision Coverage ( %)
60.70
48.27
78.61
74.62
75.53
Glheeokelee Devegheele
Productivity Ratios :
heefle kece&eejer keejesyeej
Per Employees Business
5.76
7.31
8.27
10.99
13.17
heefle MeeKee keejesyeej
Per Branch Business
54.03
66.45
71.21
91.60
107.81
Jeeef<e&ke efjHees&
Total Business Mix
Low Cost Deposits
134326
26590
109373
120000
27000
40000
77167
64210
51345
20000
0
2009 - 2010
2010 - 2011
2011 - 2012
` In Crore
60000
21000
ceW
35721
12000
15000
9000
6000
3000
2009 - 2010
iewj efve<Heeoke Deeefmle eyebOeve
Return on Assets
Non Performing Asset Management
1.1
1.00
` kejes[
eefleMece ceW In Percentage
3.50
1.08
1.01
2010 - 2011
1.01
2.50
1.67
1.50
1.00
0.50
2009 - 2010
2011 - 2012
% of Net NPA to Net Advances
Heefjeeueveiele ueeYe efveJeue ueeYe
` kejes[
ceW ` In Crore
611.63
Operating Profit
2010 - 2011
14
13.41
12.77
11.51
12
9.77
10
6
4
2
2009 - 2010
Capital Adequacy Ratio
2500
50.22
2101
2000
46.73
43.04
40
` In Crore
erej(I) meer.Deej.S.Deej. Tier I Crar
Net Interest Income
Cost Income Ratio
45
35
2011 - 2012
efveJeue yeepe Deee
ueeiele Deee DevegHeele
50
2010 - 2011
DeJeefOe Period
Hetbpeer Heee&Hlelee DevegHeele
Net Profit
8.86
8.16
2011 - 2012
efveJeue ueeYe DeJeefOe Period
55
% of Gross NPA to Gross Advances
Hetbpeer Heee&Hlelee DevegHeele
0
2009 - 2010
2011 - 2012
Capital Adequacy Ratio
16
803.14
840.58
Heefjeeueveiele ueeYe
2010 - 2011
DeJeefOe Period
efJeJeue DeefeceeW keer leguevee ceW efveJeue
mekeue DeefeceeW keer leguevee ceW mekeue
iewj efve<Heeoke DeeefmleeeW kee %
iewj efve<Heeoke DeeefmleeeW kee %
Operating Profit and Net Profit

1528.43
1223.79
511.25
1.86
1.80
2.00
DeJeefOe Period
1400
1300
1200
1100
1000
900
800
700
600
500
400
300
200
100
0
1.22
1.21
3.00
0.00
2009 - 2010
2011 - 2012
DeJeefOe Period
DeeefmleeeW Hej eefleHeue
0.9
2010 - 2011
kegue pecee jeefMeeeb Total Deposits
kegue Deefece Total Advances
ceW ` In Crore
18319
18000
DeJeefOe Period
1.2
22744
24000
57159
45163
80000
` kejes[
87066
100000
ceW
` In Crore
140000
` kejes[
kece ueeiele peceeSb
kegue keejesyeej mebefcee
160000
2011 - 2012 | 4
1764
1500
1100
1000
2009 - 2010
2010 - 2011
DeJeefOe Period
2011 - 2012
500
2009 - 2010
2010 - 2011
DeJeefOe Period
2011 - 2012
metevee NOTICE
heOeeve keeee&uee osvee keeheexjs meWj, meer-10, peer yuee@ke, yeebe-keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051
metevee
NOTICE
Sleoeje metevee oer peeleer nw efke osvee yeQke kes Mesej OeejkeeW keer meesuenJeeR Jeee|<eke
meeceeve meYee MeefveJeej, 30 petve, 2012 kees heele 11.00 yepes meYeeie=n, mej
meesjeyepeer heeseKeeveeJeeuee yeQkeme& heefMe#eCe ceneefJeeeuee, pes.Jeer.heer.[er. mkeerce,
efJeues heeuex (heeqece) cegbyeF& - 400 056 ceW efvecveebefkele keeeeX kees mebheeefole kejves nsleg
Deeeesefpele nesieer.
NOTICE is hereby given that the Sixteenth Annual General Meeting

of the Shareholders of Dena Bank will be held on Saturday, 30th
June, 2012 at 11.00 a.m. at Auditorium, Sir Sorabji Pochkhanawala
Bankers Training College, J.V.P.D. Scheme, Vile Parle (West),
Mumbai-400 056 to transact the following business:
Item No. 1
ceo meb. 1
ceee& 2012 kes legueve he$e Deewj Gmeer leejerKe kees meceehle Je<e& kes ueeYe SJeb neefve
uesKeeW, yeQke kes keecekeepe SJeb ieefleefJeefOeeeW hej efveosMeke ceC[ue keer efjhees& leLee legueve
he$e Deewj uesKee hej uesKee hejer#ekeeW keer efjhees& hej efJeeej-efJeceMe&, Devegceesove SJeb
Debieerkeej kejvee.
31
To discuss, approve and adopt the Balance Sheet as at 31st

March, 2012 and the Profit & Loss Account for the year ended on
that date, the report of the Board of Directors on the working and
activities of the Bank for the period covered by the Accounts and
the Auditors Report on the Balance Sheet and Accounts.
ceo meb. 2
Item No. 2
efJeeere Je<e& 2011-12 kes efueS F&eqkeJeer MesejeW hej ueeYeebMe Ieesef<ele kejvee.
To declare dividend on Equity Shares for the financial year 20112012.
By Order of the Board of Directors
efveosMeke ceC[ue kes DeeosMeevegmeej
mLeeve : cegbyeF&
efoveebke 25.05.2012
(vethegj efce$ee)
DeOe#e SJeb heyebOe efveosMeke
Place: Mumbai
Date : 25.05.2012
NOTES:
1.
1. APPOINTMENT OF PROXY
meYee ceW GheeqmLele jnves Deewj celeoeve kejves kee / kes hee$e MesejOeejke Deheves mLeeve
hej meYee ceW efkemeer Deve kees GheeqmLele jnves leLee celeoeve kejves kes efueS heefleefveefOe
efveege kejves kee hee$e nesiee / nesieer. heefleefveOelJe heYeeJeer nes, Fme eq mes heefleefveefOe
efveege kejves kes hee$e DeLee&le cegKleejer Heece& ceW metevee meesuenJeeR Jeee|<eke meeceeve
meYee keer leejerKe mes kece mes kece eej efove hetJe& DeLee&le meesceJeej 25 petve, 2012 kees
keece-keepe kee mecee meceehle nesves kes mecee ee Gmemes hetJe& yeQke kees efJeefvee|o mLeue
hej DeJeMe heehle nes peeveer eeefnS.
2.
heeefOeke=le heefleefveefOe keer efveegefe
Ssmeer keesF& kecheveer efveieefcele efvekeee, pees yeQke keer MesejOeejke nes, kes efJeefOeJele
heeefOeke=le heefleefveefOe kes he ceW keesF& Yeer Ssmee Jeefe meYee ceW GheeqmLele jnves ee celeoeve
kejves kee leye leke hee$e veneR nesiee peye leke efke Gmes efJeefOeJele heeefOeke=le heefleefveefOe kes
Chairperson & Managing Director
efhheefCeeeB :
cegKleejer keer efveegefe
(Nupur Mitra)
A SHAREHOLDER ENTITLED TO ATTEND AND VOTE AT THE

MEETING IS ENTITLED TO APPOINT A PROXY TO ATTEND AND
VOTE INSTEAD OF HIMSELF/ HERSELF. The proxy, in order to be
effective must be received by the Bank at the place specified in
the proxy form, not later than FOUR DAYS before the date of the
Sixteenth Annual General Meeting i.e. on or before the close of
office hours on Monday, 25th June, 2012.
2. APPOINTMENT OF AN AUTHORISED REPRESENTATIVE
No person shall be entitled to attend or vote at the meeting as a
duly authorised representative of a company or a body corporate
which is a shareholder of the Bank, unless a copy of the resolution
appointing him/her as a duly authorised representative, certified
Jeeef<e&ke efjHees&
2011 - 2012 | 6
metevee NOTICE
he ceW efveegefe efJe<eeke mebkeuhe, efpeme meYee ceW Jen heeefjle ngDee Lee, Gmekes meYeeheefle
eje meleeefhele efkeee ngDee, keer heefleefueefhe meesuenJeeR Jeee|<eke meeceeve meYee keer efleefLe
mes kece mes eej efove henues DeLee&le meesceJeej 25 petve, 2012 kees keecekeepe kee mecee
meceehle nesves mes hetJe& kecheveer meefeJe, osvee yeQke, heOeeve keeee&uee, osvee keeheexjs
meWj, leermejer cebefpeue, meer-10, peer yuee@ke, yeebe-keguee& kee@chueskeme, yeebe (hetJe&)
cegbyeF& 400 051. kes heeme pecee ve keje oer peeS.
to be true copy by the Chairman of the meeting at which it was
3.
3. ATTENDANCE SLIP-CUM-ENTRY PASS
GheeqmLeefle-men-heJesMe heeea
passed, shall have been deposited with the Company Secretary,

Dena Bank, Investor Relation Centre, Dena Corporate Centre,
3rd Floor, C-10, G-Block, Bandra Kurla Complex, Bandra (East),
Mumbai - 400 051 not later than FOUR days before the date of the
Sixteenth Annual General Meeting i.e. on or before the close of
office hours on Monday, 25th June, 2012.
MesejOeejkeeW keer megefJeOee kes efueS GheeqmLeefle-men-heJesMe heeea Fme efjhees& kes meeLe
mebueive nw. MesejOeejkeeW/cegKleejveecee OeejkeeW/heeefOeke=le heefleefveefOeeeW mes DevegjesOe nw
efke Jes GmeceW efoS ieS mLeeve hej Deheves nmlee#ej kejkes Gmes meYee mLeue hej hemlegle
kejW ~ MesejOeejke kes heeefOeke=le heefleefveefOe/cegKleejer GheeqmLeefle-men-heJesMe heeea ceW
cegKleejer ee heeefOeke=le heefleefveefOe, pewmeer Yeer eqmLeefle nes ,kee GuuesKe kejW . meYee mLeue
ceW heJesMe keer Devegceefle kesJeue JewOe GheeqmLeefle heeea -men - heJesMe heeme kes DeeOeej hej
ner oer peeSieer.
For the convenience of the shareholders, Attendance Slip-cum-
4.
4. BOOK CLOSURE
yener yevo jKevee
Entry-Pass is annexed to this report. Shareholders / Proxy holders/

Authorised Representatives are requested to affix their signatures at
the space provided therein and surrender the same at the venue.
Proxy / Authorised Representative of the shareholder should state
on the Attendance slip-cum-entry pass as Proxy or Authorised
Representative as the case may be. Entry to the venue will be
permitted only on the basis of valid Attendance Slip-cum-Entry Pass.
yeQke kee MesejOeejkeeW kee jefpemj Deewj Mesej DevlejCe jefpemj Jeee|<eke
meeceeve meYee Deewj ueeYeebMe keer hee$elee megefveeqele kejves kes GsMe mes MeefveJeej,
23 petve, 2012 mes MeefveJeej, 30 petve, 2012 (oesveeW efove Meeefceue) leke yevo
jnWies ~
The Register of the Shareholders and the Share Transfer Register
5.
5. PAYMENT OF DIVIDEND
ueeYeebMe kee Yegieleeve
of the Bank will remain closed from Saturday, June 23, 2012 to
Saturday, June 30, 2012 (both days inclusive), for the purpose of
Annual General Meeting and for ascertaining the entitlement of
dividend.
efveosMeke ceb[ue eje hemleeefJele ueeYeebMe kee Yegieleeve efoveebke 22 petve 2012 leke
MesejeW kes DeblejCe kes efueS heehle DevegjesOe hej efJeeej kejves kes yeeo Gve MesejOeejkeeW
kees efkeee peeSiee efpevekes heeme Mesej keeiepeer he ceW ceewpeto nQ Deewj efpevekee veece 30
petve, 2012 kees yeQke kes MesejOeejkeeW kes jefpemj ceW ope& nw, leLee Ssmes MesejOeejke
efpevekes heeme Mesej yeskeeiepeerke=le he ceW nQ GvnW ueeYeebMe kee Yegieleeve, ef[hee@efpejer
eje 22 petve, 2012 kees meceehle keecekeepe kes mecee leke GheueyOe ueeYeeLe& mJeeefcelJe
kes efJeJejCeeW eLee yeQke Keeles SJeb heles kes efJeJejCe kes DeeOeej hej efkeee peeSiee. ueeYeebMe
kes Yegieleeve keer leejerKe 10 pegueeF& 2012 nesieer Deewj Jen Jeee|Meke meeceeve yewke keer
leejerKe mes 30 efoveeW kes Deboj Yespeer / pecee keer peeSieer.
Payment of dividend to shareholders as proposed by the Board
6.
6. TRANSFERS
DeblejCe
keeiepeer he ceW Oeeefjle Mesej heceeCe he$eeW kees DeblejCe efJeuesKe meefnle yeQke kes hebpeereke
SJeb DeblejCe Spesv kees Yespee peevee eeefnS.
7.
jeêre Fueskeê@efveke meceeMeesOeve mesJee (Sve.F&.meer.Sme) ee ueeYeebMe

Yegieleeve kes efueS yeQke kee DeefOeosMe
ke) Yee.efj.yeQke keer DeefOemetevee kes Devegmeej, 1 Deetyej, 2009 mes F&meerSme
kes ceeOece mes Oevehes<eCe kees jeêre Fueskeêefveke meceeMeesOeve mesJee (Sve.F&.
meer.Sme) ves heeflemLeeefhele efkeee nw Deewj yeQke ves Sve.F& meer.Sme huesHeece& hej
of Directors shall be paid to those shareholders holding shares in

physical form, whose names appear on the Register of Shareholders
of the Bank as on 30th June, 2012 after considering the request for
transfer of shares received upto 22nd June, 2012 and in respect of
shares held in dematerialised form, the dividend will be paid on the
basis of beneficial ownership details and address, Bank Account
etc. as per details to be furnished by the depositories as at the end
of business on 22nd June, 2012. The date of payment of dividend
will be 10th July, 2012 and will be mailed / credited within 30 days
from the date of Annual General Meeting.
Share Certificates in case of physical holding along with transfer

deeds should be forwarded to the Registrar & Share Transfer Agent
of the Bank.
7. NATIONAL ELECTRONIC CLEARING SERVICE (NECS) and
Bank Mandate for Dividend payment
a) As per RBI notification, with effect from October 1, 2009,
the remittance of money through ECS is replaced by National
Electronic Clearing Service ( NECS ) and the bank has moved
metevee NOTICE
keee& kejvee DeejbYe kej efoee nw. Sve.F&.meer.Sme. DeefveJeee& he ceW keesj yeQeEkeie
meceeOeeve (meer.yeer.Sme) keeee&vJeeve kes yeeo yeQkeeW eje Deeyebefle veS SJeb
he=Leke yeQke Keelee mebKee hej keee& kejlee nw. yeQke Yeewefleke he ceW SJeb Fueskeêefveke
he ceW Mesej jKevesJeeues MesejOeejkeeW kees ueeYeebMe Yegieleeve nsleg Sve.F&.meer.Sme. megefJeOee
heoeve kej jne nw. Yeewefleke he ceW Mesej jKevesJeeues MesejOeejke Fme Jeee|<eke efjhees&
kes Deble ceW efoS ieS Sce.F&.meer.Sme Heece& ceW yeQke kes efJeJejCe 23 petve 2012 mes henues
mebyebefOele Keeles mes mebyebefOele j keer ieF& eske keer heefleefueefhe kes meeLe hebpeerkeej SJeb
Mesej DeblejCe SpeW kees veeres efoS ieS heles hej hemlegle kejW. Fueskeê@efveke he ceW Mesej
jKevesJeeues MesejOeejke 22 petve 2012 mes henues mebyebefOele Keeles keer eske keer heefleefueefhe
kes meeLe veF& yeQke Keelee mebKee Gvekes ef[hee@efpejer menYeeieer ([erheer) kees metefele kejW
peneb Gvekee [erces Keelee nw. efpeve MesejOeejkeeW ves Sve.F&.meer.Sme. kes efueS Ge
efJeJejCe Deej.er.S/[er.heer. kees henues ner hemlegle kej efoS nQ, Gvekees efJeJejCe ogyeeje
hemlegle kejves keer pejle veneR nw.
to the NECS platform. NECS essentially operates on the new
Ke) Ssmes MesejOeejke efpevekes yeQke Keeles iewj - meeryeerSme yeQke MeeKeeDeeW ceW nQ, Jes Sve.F&.
meer.Sme. kes Debleie&le veneR DeeSbies leLee Gvekees ueeYeebMe JeejbeW kes ceeOece mes ueeYeebMe
kee Yegieleeve efkeee peeSiee. Fve MesejOeejkeeW kees Deheveer yeQke Keelee mebKee, yeQke SJeb
MeeKee kee veece metefele kejvee nesiee peneb Jes vekeoerkejCe nsleg ueeYeebMe Jeejb pecee
kejvee eenles nQ. ueeYeebMe Jeejb kes eske Yeeie hej MesejOeejkeeW kes veece kes DeueeJee es
efJeJejCe cegefle jnWies leeefke JeejbeW kes kehehetCe& vekeoerkejCe mes yee mekeW. Gheeg&e
efJeJejCe heLece / Skeue MesejOeejke eje efvecveefueefKele heles hej 23 petve 2012 mes
henues Heesefueees mebKee metefele kejles ngS hebpeerkeej SJeb DeblejCe SpeW kees hemlegle kejvee
eeefnS.
b) The shareholders having Bank Accounts in non CBS Bank
8.
oeJee ve efkeS ieS ueeYeebMe, eefo keesF& nes lees
Ssmes MesejOeejkeeW efpevneWves efJeeere Je<e& 1996-97 mes 1999-2000 leLee 2006-07
mes 2010-11 nsleg ueeYeebMe Jeejb kee vekeoerkejCe vener efkeee nw / ueeYeebMe heehle veneR
efkeee nw, Gvemes efveJesove nw efke Jes [ghueerkes ueeYeebMe Jeejb peejer kejves/ hegve JewOe
kejves nsleg yeQke kes jefpemêj SJeb Mesej DeblejCe Spesv mes mebheke& kejW.
yeQeEkeie kecheveer (GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970 keer Oeeje
10yeer kes Devegmeej, eefo Deoe ueeYeebMe Keeles ceW DeblejCe kes meele Je<eeX leke ueeYeebMe
keer jeefMe Deoe jnleer nw ee Gmekes efueS keesF& oeJee veneR efkeee peelee lees Gmes kebheveer
DeefOeefveece 1956 keer Oeeje 205 meer kes lenle Yeejle mejkeej eje mLeeefhele efveJesMeke
efMe#eCe SJeb megj#ee Heb[ (DeeF& F& heer SHe) ceW Debleefjle kej efoee peeSiee, Deewj Gmekes
mebyebOe ceW yeQke ee DeeF& F& heer SHe kes mece#e efkemeer oeJes kees mJeerkeej veneR efkeee
peeSiee.
9.
heles ceW heefjJele&ve
Ssmes MesejOeejke efpevekeer Mesej Oeeefjlee Fueskeê@efveke he ceW nQ Gvemes DevegjesOe nw

efke Gvekes hebpeerke=le heles ceW, eefo keesF& heefjJele&ve ngDee nw lees Gmekeer metevee Deheves
ef[heeefpejer kees oW ve efke jefpemêj leLee yeQke kes Mesej nmleeblejCe SpesCeW kees Deewj
and unique bank account number allotted by banks post

implementation of Core Banking Solutions (CBS). The Bank
is offering the facility of NECS for payment of Dividend to the
shareholders holding shares in physical form as well as electronic
form. Shareholders holding the shares in Physical form can
furnish the Bank detail in the NECS Form provided at the end of
this Annual Report, along with a cancelled cheque pertaining to
the concerned account, to the Registrar & Share Transfer Agent
at the address mentioned below, before 23rd June, 2012. The
shareholders holding shares in electronic form are requested to
furnish the new Bank Account Number, along with a photo copy of
a cheque pertaining to the concerned account, to their Depository
Participant (DP) where they are holding Demat Account well before
22nd June, 2012. The shareholders who have already furnished
the said detail for NECS to RTA / DP need not to furnish the same
again.
Branches will not be covered under NECS and will be paid Dividend
by way of Dividend Warrants. These shareholders are required to
furnish their Bank Account number, the name of the Bank and the
Branch where they would like to deposit the Dividend Warrants for
encashment. These particulars will be printed on the cheque portion
of Dividend Warrants, besides the name of the shareholders, so as
to avoid fraudulent encashment of warrants. The above-mentioned
details should be furnished by the first / sole shareholder directly
to the Registrar & Share Transfer Agent, quoting the folio number,
so as to reach their office before 23rd June, 2012 at the address
mentioned below.
8. UNCLAIMED DIVIDEND, IF ANY
The shareholders who have not encashed their Dividend Warrants/
received dividend for the financial years 1996-97 to 1999-2000 and
2006-07 to 2010-11, are requested to contact the Registrar and
Share Transfer Agent of the Bank for revalidation / issue of the
duplicate dividend warrants.
As per the Section 10B of the Banking Companies (Acquisitions
and Transfer of Undertakings) Act, 1970, the amount of dividend
remaining unpaid or unclaimed for a period of seven years from
the date of transfer to the Unpaid Dividend Account is required
to be transferred to the Investor Education and Protection Fund
(IEPF) established by the Central Govt. under Section 205C of the
Companies Act, 1956 and thereafter no claim for payment shall lie
in respect thereof either to the Bank or to the IEPF.
9. CHANGE OF ADDRESS
Shareholders whose holding are in Electronic form are requested
to intimate changes, if any, in their registered address to their
Depository and not to the Registrar & Share Transfer Agents and
Jeeef<e&ke efjHees&
2011 - 2012 | 8
metevee NOTICE
Ssmes Mesej Oeejke, efpevekeer Mesej Oeeefjlee Yeewefleke he ceW nw, Gmemes DevegjesOe nw efke Jes
Gvekes hebpeerke=le heles ceW eefo keesF& heefjJele&ve nes lees Gmekeer metevee efvecveefueefKele heles
hej jefpemêj leLee yeQke kes Mesej nmleeblejCe SpesCeW kees oW.
Shareholders who are holding the shares in Physical form are
Mesejhees mee|Jemespe (Fbef[ee) hee. efue.

etefve : osvee yeQke
13 S/yeer meeqcnlee kee@chueskeme, ieeuee meb. 52 mes 56
meekeerveekee sefueHeesve SkemeWpe
DebOesjer keguee& jes[, meekeer veekee
cegbyeF& - 400 072.
Sharepro Services (India) Private Limited
10.
10.
kejW
requested to intimate changes, if any, in their registered address,

to the Registrar and Share Transfer Agents of the Bank at the
following address:
Unit: Dena Bank,
13 A/B Samhita Complex, Gala no.-52 to 56,
Near Saki Naka Telephone Exchange,
Andheri Kurla Road, Saki Naka,
Mumbai 400 072
Tel: 022-67720300/ 400
Dehevee F& cesue helee hebpeerke=le kejkes omleeJespe F& cesue kes ceeOece mes heehle
kebheveer ceeceues ceb$eeuee, Yeejle mejkeej ves Deheves heefjhe$e meb. 17/2011 efoveebke 21
Dehewue 2011 leLee 18/2011 efoveebke 29 Dehewue 2011 eje kee@heexjs DeefYeMeemeve
ceW heee&JejCe mebj#eCe kes Gheee efkeS nQ efpemekes eje kebheveer Deheveer meeceeve yewkeeW kes
veesefme, uesKee hejeref#ele efJeeere efJeJejCe, efveosMekeeW keer efjhees&, uesKee hejer#ekeeW keer
efjhees& Deeefo Deheves Mesej OeejkeeW kees Gvekes eje kebheveer kees efoS ieS F& cesue heles hej
Fueskeêefveke ceeOece mes Yespe mekeles nQ. me@ke SkemeWpeeW kes meeLe meteeryelee kejej
ceW neue ner ceW efkeS ieS mebMeesOeve eje kebheveer kees Deheveer Jeee|<eke efjhees& keer meeHe kee@heer
Deheves Gve meYeer MesejOeejkeeW kees Yespeves kes efueS Devegceefle oer ieF& nw efpevekes Fme GsMe
kes efueS kebheveer kes heeme F& cesue heles hebpeerke=le nQ. efpeve MesejOeejkeeW ves DeYeer leke Deheves
F& cesue DeeF&.[er hebpeerke=le veneR kejeS nQ Deewj Gvekes Mesej Yeewefleke he ceW nw , Gvemes
DevegjesOe nw efke Jes Deheves F& cesue DeeF& [er jefpemêj SJeb DeblejCe SpeW kes heeme hebpeerke=le
kejJeeSb. eefo Gvekes Mesej Fueskeêefveke he ceW nQ lees Jes Deheves ef[heeefpejer menYeeieer
kes heeme Dehevee F& cesue DeeF&[er ope& kejJeeSb leeefke Fmekes yeeo Gvekees omleeJespe
Fueskeêefveke ceeOece mes Yespes pee mekes. Gvekeer megefJeOee kes efueS F& cesue kes efJeJejCe
metefele kejves kes efueS Heecex Jeee|<eke efjhees& kes Yeeie kes he ceW mebueive nw.
RECEIVE
(vethegj efce$ee)
THROUGH
E-MAIL
BY
The Ministry of Corporate Affairs, Government of India has taken

a Green Initiative in the Corporate Governance vide its circular
nos. 17/2011 dated April 21, 2011 and 18/2011 dated April 29,
2011 vide which the company may serve the Notice of General
Meetings, Audited Financial Statements, Directors Report,
Auditors Report, etc. to its shareholders through electronic mode,
at the E-mail address provided by them to the Company. A recent
amendment to the listing agreement with the Stock Exchanges
now permits a Company to send soft copies of the Annual Report
to all those shareholders who have registered their email address
for the purpose. Shareholders who have not yet registered their
e-mail id are requested to register the same with our R&T Agent,
if holding the Banks shares in physical form and with depository
participant if holding the Banks share in electronic form, so that all
such documents can be served upon them henceforth in electronic
mode at the said Email address. For the sake of convenience a
format for intimating e-mail details is attached as a part of the
Annual Report.
By Order of the Board of Directors
efveosMeke ceC[ue kes DeeosMeevegmeej
mLeeve : cegbyeF&
efoveebke : 25.05.2012
DOCUMENTS
REGISTERING YOUR E-MAIL ADDRESS
Place: Mumbai
Date : 25.05.2012

(Nupur Mitra)
DeOe#e SJeb eyebOe efveosMeke kee JekeleJe CHAIRPERSON & MANAGING DIRECTORS STATEMEMT
efhee MesejOeejkees,
cegPes 31 ceee& 2012 kee legueve he$e leLee 31 ceee& 2012 kees meceehle Je<e& kes efueS ueeYe
SJeb neefve uesKeeW kes meeLe yeQke keer Jeee|<eke efjhees& Deehekees hemlegle kejles ngS hemeVelee nes
jner nw. efheues Je<e& mebefcee keejesyeej kee ` 1.00 kejes[ kee keere|leceeve heej kejves kes
yeeo, cegPes en metefele kejles ngS KegMeer nesleer nw efke Deehekes meneesie leLee ieenkeeW kes
efJeeeme mes yeQke Je<e& kes oewjeve ` 1,34,000 kejes[ kee keejesyeej mebefcee heej kejves
ceW me#ece jne.
he=Yetefce
efJee Je<e& 2011-12 Ske egveeweflehetCe& Je<e& Lee. et.Sme. kes mekeue Iejsuet Glheeo ceW
lespe Je=ef mes efJee keer DeLe&-JeJemLee ceW meblegefuele Je=ef ngF&. leLeeefhe, Fme ieefle kees
efvejblej yeveees jKeves kes mebyebOe ceW eEelee yeveer jner, pees efke cetue he mes etjesefheeve
JeeefCeeqpeke yeQkeeW eje ye[er cee$ee ceW lejuelee heoeve kejves kes yeeo Yeer jepekeere $eCe
mebke kes keejCe Leer, etjes peesve ceW Deefveeqelelee mes eewLeer efleceener ceW mekeue Iejsuet
Glheeo ceW vekeejelceke Je=ef ngF&. lesue keer keerceleeW ceW Je=ef, pees efke cegKele Deehete|le
keer Deefveeqelelee kes keejCe nw, mes Jewefeke cege mHeerefle ye{ves keer eEelee yeveer ngF& nw.
GYejleer ngF& yeepeej DeLe&JeJemLeeSB, pees efke efJee DeLe&JeJemLee keer Je=ef kee keejke
ceeveer peeleer nQ, ye{leer ngF& cegemHeerefle kees efveebef$ele kejves kes efueS mebkegefele ceewefke
eqmLeefleeeW kes keejCe Oeerceer nes ieF& nQ.
Yeejleere DeLe&JeJemLee ves Je<e& 2011 kes oewjeve 8.6% keer Je=ef ope& keer Leer Jen 2012
kes oewjeve meblegefuele nes ieF& Deewj Deye GmeceW 6.9% keer Je=ef nesves keer mebYeeJevee nw, pees
efke Yeejleere efj]peJe& yeQke kes 7% Deekeueve keer oj kes yengle vepeoerke nw. en mebkegefele
ceewefke eqmLeefle leLee yeenjer ceebie kece nesves kes keejCe, cegKele Deeweesefieke #es$e ceW ceboer
kes keejCe ngF&.
Yeejleere efjp] eJe& yeQke keer ceewef ke veerelf e ceW heLece ceener ceW cege mHeerelf e kees efveebe$f ele kejves
hej yeue efoee ieee Deewj efomecyej 2011 ceW efleceener kes ceOe ceW meceer#ee kes oewjeve veerelf e ojeW
ceW keesF& heefjJele&ve veneR efkeee ieee Deewj 2012-2013 kes efueS hecegKe veerelf e Iees<eCeeDeeW ceW
veerelf e ojeW ceW mebMeesOeve kejkes Gmes Ieeee ieee leeefke Je=e
f oj kees ye{eves kes efueS yesnlej
lejuelee heoeve keer pee mekes Deewj meeLe ner hegve GlheVe nesves Jeeues cege mHeerelf e kes oyeeJe mes
GlheVe ceebie kes mece#e megj#ee kes Gheee Deheveees pee mekes.
yeQeEkeie #es$e
Je=ef ceW meblegueve leLee cege mHeerefle keer heJe=efe yeves jnves kes keejCe 2011-2012 kes
oewjeve iewj KeeeeVe kes $eCeeW ceW Je=ef efJee Je<e& 2010-2011 keer leguevee ceW kece jner.
ceee& 2012 kees $eCeeW ceW Je=ef 17% jner peyeefke pecee jeefMeeeW ceW Je=ef 13.40% jner.
Fmemes $eCeeW ceW ngF& Je=ef Deewj peceeDeeW ceW ngF& Je=ef kes yeere ye[e Deblejeue hewoe nes ieee.
en JeeefCeeqpeke yeQkeeW eje efJeeere Je<e& keer DeefOekeebMe DeJeefOe ceW pecee jeefMeeeW hej Ge
yeepe ojW yeveees jKeves kes yeeJepeto ngDee.
yeQke kee efve<heeove
egveewelf ehetCe& JeeleeJejCe kes yeeJepeto Deehekee yeQke keeHeer Dee efve<heeove oMee&ves ceW meHeue
jne Deewj efJeefYeVe ceeveoC[eW ceW meJeeieerCe Je=e
f ope& keer nw. ceQ keg Ssmes #es$eeW kes yeejs ceW
yeleevee eentiB eer efpeveceW 2011-2012 kes oewjeve Deehekes yeQke ves Dee efve<heeove oMee&ee.
Dear Shareholders,
yeQke kee kegue keejesyeej ceee& 2011 kes ` 1,09,372.99 kejes[ mes mlej mes ye{kej
22.81% keer Je=ef ope& kejles ngS ceee& 2012 kees ` 1,34,326 kejes[ keer veF&
GbeeF& hej hengBe ieee.
kegue pecee jeefMeeeb 20.18% keer Je=e
f ope& kejles ngS ceee& 2012 kees ` 77,166.80
kejes[
kes mlej leke hengB e ieeeR peyeefke ceee& 2011 ceW Jen ` 64,209.62 kejes[
Leer.
Business Mix of the Bank has increased from ` 1,09,372.99 crore

as of March 2011, to a new height of ` 1,34,326 crore as of March
2012, registering a growth of 22.81%.
yeQke kes kegue Deefiece, pees efke ceee& 2011 ceW ` 45,163.37 kejes[ Les, 26.56% keer
Je=ef ope& kejles ngS ceee& 2012 ceW ` 57,159.00 kejes[ leke hengBe ieS.
It is my pleasure to present the Annual Report of your Bank along

with the Balance Sheet as at 31st March,2012 and Profit & Loss
Account for the financial year ended 31st March 2012. After
crossing the landmark business mix of ` 1 Lac Crore last year I am
pleased to inform you that with your support and confidence of the
customers the Bank was able to cross Business Mix of Rs. 1,34,000
crore during the year.
The Backdrop:
The Financial Year 2011-12 had been a challenging year. The
Global Economies witnessed a modest recovery with accelerated
GDP growth in US. However concerns persisted with regard to the
sustaining of the momentum. The uncertainty in the EURO zone
primarily because of the sovereign debt crisis even after large
scale infusion of liquidity by the European Commercial Banks
has resulted in the negative GDP growth in the fourth quarter. The
increase in oil prices which are mainly fuelled by uncertainties of
supply have raised concerns on escalation of global inflation.
The emerging market economies which are viewed as growth engines
of the world economy world over have also slowed down due to
tightening of the monetary conditions to tame the rising inflation.
The Indian economy which had registered a growth of 8.6% during
2011 has further moderated during 2012 and is expected to grow
at 6.9% very close to the base line projection of 7.00% by Reserve
Bank of India. This has been mainly on account of slowdown in the
industrial sector due to cumulative effect of the monetary tightening
and slackening of external demands.
The Reserve Bank of India monetary stance in the first half
concentrating on containing the inflation paused with unchanged
policy rates in the mid quarter review in December 2011 and
modified policy rates downwards in its major policy announcements
for 2012-2013 to provide greater liquidity to financial system to
enhance growth and at the same time ensure safeguards against
any demand side inflationary pressures re-emerging.
Banking Sector:
In view of the moderation in growth and inflationary trends the
non food credit growth during 2011-2012 has remained subdued
as compared to FY. 2010-2011. As on March, 2012 credit growth
was 17% whereas the deposit growth was 13.40%. This resulted in
wide gap between credit growth and deposit growth. This has been
inspite of Scheduled Commercial Banks maintaining high interest
rates on deposits for most part of the financial year.
Performance of the Bank:
Despite this challenging environment your Bank has been able to
perform reasonably well registering an all-round growth in various
parameters. I would like to touch upon some of the areas where
your Bank has performed well during 2011-12.
Total Deposits have grown to the level of ` 77,166.80 crore as of

March 2012 as compared to ` 64,209.62 crore as of March 2011,
registering a growth of 20.18%.
Total Advances of the Bank stood at ` 57,159.20 crore as of
March 2012 as compared to ` 45,163.37 Crore as of March 2011,
Jeeef<e&ke efjHees&
2011 - 2012 | 10
Keeping in view the policy of risk diversification, the credit
deployment has been strategically focused with emphasis on
MSME, Retail and Agriculture sectors. Retail loans stood at ` 7,283
crore, up by 18.69%, MSME loans stood at ` 8,291 crore showing
an increase of 22.22% while loans to agriculture sector stood at
`6,989 crore, registering a growth of 9.39% as of March 2012.
Having identified MSME as one of the growth engine Bank has
significantly reduced interest rates on such advances to make it
competitive and has entered into tie up with auto manufacturers for
financing of three wheelers.
peesefKece efJeYeepeve keer veerefle kees Oeeve ceW jKeles ngS $eCe efJelejCe eespeveeye {bie mes
efkeee ieee Deewj Sce.Sme.Sce.F&., efjsue leLee ke=ef<e meskejeW kees DeefOeke yeue efoee
ieee. ceee& 2012 kees efjsue $eCe 18.69% keer Je=ef kes meeLe ` 7,283.00 kejes[,
Sce.Sme.Sce.F&. $eCe 22.22% keer Je=ef kes meeLe ` 8,291.00 kejes[ leLee ke=ef<e
#es$e kees efoes iees $eCe 9.39% keer Je=ef kes meeLe ` 6,989.00 kejes[ kes mlej leke
hengBe iees. Sce.Sme.Sce.F&. keer Je=ef kes mebJeenke kes he ceW heneeve efkees peeves kes yeeo
Fmekes Debleie&le DeefieceeW keer yeepe ojeW ceW cenlJehetCe& keceer keer ieF& leeefke GvnW heefleeesieer
yeveeee pee mekes Deewj meeLe ner efleheefnee JeenveeW kes efJeeereve kes efueS Dee@es efvecee&leeDeeW
kes meeLe ieyebOeve efkeee ieee.
yeQke keer kegue Deee ceW ` 1,808.63 kejes[ (32.49%) keer Je=ef ngF&, efpememes
Jen `7,376 kejes[ leke hengBe ieF& peyeefke efheues Je<e& kes oewjeve Dee|pele Deee
`5,567.37 kejes[ Leer.
yeQke keer yeepe Deee 34.98% keer Je=ef kes meeLe eeuet Je<e& kes oewjeve ` 6,794.13
kejes[ leke hengBe ieF&.
peye efke yeQke keer efveJeue yeepe Deee (Sve.DeeF&.DeeF&.) 19.15% keer cenlJehetCe& Je=ef
kes meeLe ` 2,101.00 kejes[ leke hengBe ieF& peye efke efheues Je<e& ceW Jen ` 1,763.37
kejes[ Leer.
cegKe Meguke DeeOeeefjle Deee ` 102.48 kejes[
(27.31%) Je=e
f kes meeLe ceee& 2011
kes ` 375.25 kejes[
kes mlej mes ye{kej ceee& 2012 kees ` 477.73 kejes[
nes ieF&.
Core Fee based income has increased by ` 102.48 crore (27.31%)

from ` 375.25 crore as of March 2011 to ` 477.73 crore as of March
2012.
cegPes en Iees<eCee kejles ngS KegMeer nesleer nw efke nceeje yeQke efveJeue ueeYe ceW 31.31% keer
Je=ef ope& kejves ceW meHeue jne, pees efke ceee& 2011 kees ` 611.63 kejes[ kes mlej
mes ye{kej ceee& 2012 kees ` 803.14 kejes[ leke hengBe ieee.
I am pleased to announce that your Bank has been successful

in registering an increase of 31.31 % in Net Profit from a level of
`611.63 crore as on March 2011 to ` 803.14 crore during the
current year.
cegPes en Iees<eCee kejles ngS KegMeer nesleer nw efke yeQke kes efveosMeke ceb[ue ves efheues Je<e& kes
efueS 22% (` 2.20 heefle Mesej) ueeYeebMe kes mece#e jeefMe ye{ekej, eeuet Je<e& kes efueS
30% (DeLee&le ` 3.00 heefle Mesej) ueeYeebMe keer efmeHeeefjMe keer nw.
I am happy to announce that the Board of Directors of the Bank

have recommended an enhanced dividend of 30% (i.e ` 3.00 per
share ) for the current year as against 22%( ` 2.20 per Share ) for
the previous year.
Deeeqmle iegCeJeee
Asset Quality:
Total income of the Bank for the year has increased by ` 1,808.63
Crore (32.49%) and stood at ` 7,376 Crore. as compared to an
Income of ` 5,567.37 Crore earned during the previous year.
Interest income of the Bank registered an increase by 34.98% and
reached a level of ` 6,794.13 Crore during the current year.
Whereas, the Banks net interest income (NII) has increased
substantially by 19.15% and stood at ` 2,101 Crore as compared to
`1,763.37 Crore posted during the previous year.
yeQke ves Je<e& 2011-12 kes oewjeve yeQeEkeie Geesie ceW meeceevele DeeeqmleeeW keer iegCeJeee
Ieves kes yeeJepeto, DeeeqmleeeW keer iegCeJeee yeveees jKeves leLee Sve.heer.S. heyebOeve kes
efueS Deheves heeeme peejer jKes. neue ner ceW Sve.heer.S. ceW ieS KeeleeW kes GVeeve, mecePeewlee
efveheeve kes eje Jemetueer, mejHesmeer DeefOeefveece kes DeOeerve keej&JeeF& Deeefo kes efueS
heYeeJeer heeeme efkeS peeves mes yeQke Sve.heer.S. kees vetvelece mebYeJe mlej leke yeveeS jKe
mekee. Fve heeemeeW mes Je<e& kes oewjeve yesnlej vekeo Jemetueer ngF&.
The Bank has continued its efforts in maintaining asset quality and
NPA management during the year 2011-12 also, irrespective of the
deteriorating asset quality experienced by the banking industry in
general. The concerted efforts made for upgradation of recently
slipped NPAs, recovery through compromise settlements, action
under SARFAESI Act etc has enabled Bank to maintain NPA at
a minimum possible level. The efforts have also contributed in
achieving improved cash recovery during the year.
mekeue Sve.heer.S. ceW meceie he ceW ` 114.26 kejes[ keer Je=ef ngF&, pees efke 31 ceee&
2011 kees ` 842.24 kejes[ mes ye{kej 31 ceee& 2012 kees ` 956.50 kejes[ leke
hengBe ieee. yeQke kee mekeue Sve.heer.S. Devegheele 31.03.2011 kes 1.86% mes Iekej
31.03.2012 kees ` 1.67 kejes[ nes ieee.
The Gross NPA, in absolute terms, increased by ` 114.26 Crore

from ` 842.24 Crore as on 31st March 2011 to ` 956.50 Crore as on
31st March, 2012. Gross NPA ratio of the Bank decreased to 1.67%
as on 31.03.2012 from 1.86 % as on 31.03.2011.
yeQke kee efveJeue Sve.heer.S. Devegheele 31.03.2011 kees 1.22% Lee Deewj Jen
31.03.2012 kees 1.01% nes ieee. yeQke kes efveJeue Sve.heer.S. ceW meceie he ceW
`22.78 kejes[ keer Je=ef ngF& Deewj Jen 31.03.2011 kes ` 548.95 kejes[ kes mlej
mes ye{kej 31.03.2012 kees ` 571.73 kejes[ leke hengBe ieee.
The Net NPA ratio of the Bank stood at 1.01% as on 31.03.2012

as against 1.22% as on 31.03.2011. Net NPAs, in absolute terms
increased by ` 22.78 Crore from ` 548.95 Crore as on 31st March,
2011 to ` 571.73 Crore as on 31st March, 2012.
heeJeOeeve keJejspe Devegheele (efJeJeskehetCe& yes Keeles meefnle) 75.53% jne DeLee&le en
keer efveeeceke DeeJeMekelee mes keeHeer DeefOeke nw.
Je<e& 2011-12 kes oewjeve Sve.heer.S. KeeleeW ceW vekeo Jemetueer ` 222.56 kejes[ ngF&
Deewj KeeleeW kee GVeeve ` 191.47 kejes[ efkeee ieee. yeQke ves Je<e& kes oewjeve yes Keeles
efueKes ieS KeeleeW ceW ` 81.93 kejes[ keer Jemetueer keer efpemeceW yes Keeles efueKes iees KeeleeW
ceW yeepe keer jkece ` 12.17 kejes[ Yeer Meeefceue nw.
Provision Coverage Ratio (including prudential write off) stood at

75.53% i.e. well above the regulatory requirement of 70%.
Je<e& kes oewjeve yeQke ves efJeefYeVe #es$eeW ceW 1461 Jemetueer efMeefJejeW kee Deeeespeve efkeee
efpeveceW 16940 GOeejkelee&DeeW ves Yeeie efueee. Je<e& kes oewjeve Fve Jemetueer efMeefJejeW kes
The Bank has conducted 1461 recovery camps in various Regions
70%
The cash recovery in NPA Accounts during the year 2011-12 was
`222.56 Crore and up gradation in the accounts was `191.47
Crore. The Bank recorded recovery in written off accounts during
the year of `81.93 Crore including recovery of interest in written off
accounts of ` 12.17 Crore.
during the year, which were attended by 16940 borrowers. A total
ceeOece mes ` 32.46 kejes[ kes kegue 2785 KeeleeW kee efveheeve efkeee ieee Deewj
`21.33 kejes[ kes 864 KeeleeW kee GVeeve efkeee ieee.
of 2785 accounts were settled for ` 32.46 Crore and 864 accounts
were upgraded for ` 21.33 Crore during the year through such
recovery camps.
veS hetbpeer heee&hlelee ceeveob[

Je<e& kes oewjeve yeQke ves Yeejleere peerJeve yeercee efveiece kees DeefOeceeveer DeeOeej hej `
10/- Debefkele cetue kes kegue ` 151 kejes[ kes 1.67 kejes[ FeqkeJeer Mesej `90.73
(`80.73 kes heerefceece meefnle) kes cetue hej Deeyebefle efkeS. Gheeg&e Deeyebve kes yeeo
yeQke ceW Yeejle mejkeej keer MesejOeeefjlee 58.01% mes Iekej 55.24% nes ieF& nw.
ceee& 2012 kees hetbpeer mes peesefKece(Yeeefjle) Deeeqmle Devegheele (meer.Deej.S.Deej.), 9%
DeeJeMekelee kes mece#e, 11.51% jne, peyeefke ceee& 2011 kees en 13.41% Lee.
leLeeefhe, yesmeue II kes Debleie&le yeQke kee cetue meer.Deej.S.Deej. 31 ceee&, 2012 kees
8.86% nw pees efke cetue hetbpeer kes mJemLe mlej kees metefele kejlee nw.
New Capital Adequacy Norms:
31.03.2012 kees yeQke keer efveJeue mebheefe ye{kej ` 4256.14 kejes[ nes ieF&
peyeefke 31.03.2011 kees Jen ` 3,366.43 kejes[ Leer, FmeceW ` 889.71 kejes[
(26.43%) keer Je=ef ngF&.
The Net Worth of the Bank improved to ` 4,256.14 crore as on

31.03.2012 from ` 3,366.43 crore as on 31.03.2011, registering a
growth of ` 889.71 Crore (26.43%).
During the year, the Bank allotted 1.67 Crore Equity Shares of face
value of ` 10/- at a price of ` 90.73 (including premium of ` 80.73)
aggregating ` 151 crore, to the Life Insurance Corporation of India
on preferential basis. With the above allotment, Government of
India's holding in the Bank stands reduced to 55.24% from 58.01%.
The Capital to Risk (Weighted) Asset Ratio (CRAR) stood at 11.51%
as of March 2012, compared to 13.41% as of March 2011, against
the requirement of 9%. However, the Core CRAR of the Bank under
Basel II is 8.86 % as on 31st March, 2012 which indicates healthy
level of Core Capital.
vesJeke& Deewj meghego&ieer ewveue

meghego&ieer ewveueeW keer mebKee ye{eves hej Oeeve keWefle kejles ngS yeQke ves 2011-12 kes
oewjeve 51 veF& MeeKeeSb Keesueer. ceee& 2012 kees yeQke keer kegue MeeKeeDeeW keer mebKee
1342 nes ieF&. yeQke keer meYeer MeeKeeSb meer.yeer.Sme. kes Debleie&le heefjeeefuele nQ.
Network and Delivery Channels:
ieenkeeW keer megefJeOee kes efueS 31 ceee&, 2012 kees yeQke kes kegue 543 S.er.Sce. Les
efpemeceW 430 Dee@vemeeF S.er.Sce. Deewj 113 Dee@He meeF S.er.Sce. Les. 2 S.er.
Sce. Debiets kes efveMeeve mes heefjeeefuele efkeS pee mekeles nQ pees efke (efJeeere meceeJesMeve kes
Debleie&le) ess ieenkeeW leLee kece he{s efueKes ueesieeW kes efueS megefJeOee peveke nQ.
As at 31st March 2012, the Bank had an installation base of 543

ATMs comprising of 430 on-site ATMs and 113 Off-site ATMs for
the convenience of customers. Two of the ATMs can be operated
by thumb impression which is convenient for small customers
(under financial inclusion) and semi-literate persons.
ceeveJe mebmeeOeve heyebOeve

cesje en { efJeeeme nw efke yeQke pewmes mesJee GvcegKeer mebieve keer meHeuelee kes efueS
ceeveJe mebmeeOeve, pees yeQke kes ieenkeeW kes meeLe mebheke& yeveeles nQ, heee&hle he ceW me#ece
Deewj o#e nesves eeefnS. Fme mebyebOe ceW Deehekes yeQke ves Deheves kece&eeefjeeW kees efveeefcele
he ceW heefMe#eCe osvee peejer jKee, leeefke Gvekes %eeve, #ecelee Deewj keejesyeej efJeeeme
kee efJekeeme / GVeeve, efkeee pee mekes. heefMe#eCe keee&ece Deheves efJeefYeVe heefMe#eCe
keseW ceW Deeeesefpele efkees peeles nQ Deewj meeLe ner heefleeqle mebmLeeveeW pewmes Sve.DeeF&.yeer.
Sce., meer.S.yeer., yeer.DeeF&.Deej.[er., yeer.er.meer. Deeefo kes ceeOece mes Yeer heefMe#eCe efoes
peeles nQ. yeQke Deheves keee&heeuekeeW / DeefOekeeefjeeW kees efJeosMeeW ceW Yeer efJeefYeVe mLeeveeW hej
heefMe#eCe keee&eceeW ceW veeefcele kejlee nw.
Je<e& kes oewjeve yeQke ves 3974 kece&eeefjeeW kees meeKe, ieeceerCe yeQeEkeie, efjsue yeQeEkeie,
peesefKece heyebOeve, Kepeevee, efJeheCeve, metevee lekeveerke, heyebOeve efJekeeme, ieenke
DeefYecegKeerkejCe Deeefo cenJehetCe& #es$eeW ceW heefMe#eCe heoeve efkeee. Je<e& kes oewjeve 21
keee&heeuekeeW / DeefOekeeefjeeW kees heefMe#eCe keee&eceeW ceW Yeeie uesves kes efueS efJeosMe Yespee
ieee.
Human Resource Development:
yeQke ves keejesyeej kes ye{les mlej leLee veF& MeeKeeSb Keesueves leLee kece&eeefjeeW keer
DeeJeMekelee hetjer kejves kes efueS Je<e& kes oewjeve efJeefYeVe JesleveceeveeW Deewj esefCeeeW ceW 408
DeefOekeeefjeeW (heefjJeer#eeOeerve DeefOekeeefjeeW meefnle) leLee 404 efueefhekeeW keer Yeleea keer.
The Bank, to meet its requirements of personnel for increasing

business levels and opening of new branches, has recruited 408
officers (incl. POs) under various scales and disciplines and 404
clerks during the year.
skeveesuee@peer kes ceeOece mes heeblejCe

ceee& 2012 kees yeQke keer meYeer 1342 MeeKeeDeeW Deewj mecemle keejesyeej kees meer.yeer.Sme.
kes Debleie&le ueeee ieee nw.
Transformation through Technology:
yeQeEkeie heeweesefiekeer ceW GVeeve keer ieefle yeveeS jKeves kes efueS yeQke ves meYeer MeeKeeDeeW
kes ieenkeeW kes efueS osvee DeeF& keveske'' leLee osvee Sce keveske - Fbjves leLee
With a view to keep pace with the advancement in Banking

technology the Bank has launched Dena i Connect and
Dena MConnect the internet and mobile Banking Service for the
With the focus on increasing the number of delivery channels,

the Bank has opened 51 new branches during 2011-12. The total
number of branches of the Bank stood at 1342 as of March 2012.
All the branches of the Bank are covered under CBS.
It is my firm belief that for a service oriented organization like Bank

to succeed, human resource which interfaces with customers of
the Bank should be adequately skilled and efficient. In this regard
your Bank has continued to focus on imparting training to its
employees in an on going process for development / improvement
of their knowledge, skill and business confidence. Trainings are
conducted inhouse at various training centers and also through
reputed institutions like NIBM, CAB, BIRD, BTC, etc. Bank has
also been nominating executives / officers for training programs in
different foreign locations.
During the year, the Bank had provided training to 3974 employees
in thrust areas of Credit, Rural Banking, Retail Banking, Risk
Management, Treasury, Marketing, Information Technology,
Management Development, Customer Orientation, etc. During
the year, 21 executives / officers were sent abroad for attending
training.
As of March 2012, all the 1342 branches of the bank and the entire
business have been brought under CBS.
Jeeef<e&ke efjHees&
2011 - 2012 | 12
ceesyeeFue yeQeEkeie mesJeeSb DeejbYe keer. osvee DeeF& keveske kes ceeOece mes ieenke Fbjves
kes ceeOece mes Deheves KeeleeW keer metevee heehle kej mekeles nQ efpemekes efueS DeveLee
Gvekees MeeKee ceW peevee he[lee. yeQke kes ieenke hele#e kejeW Deewj Dehele#e kejeW kee
Yegieleeve MeeKee ceW ieS efyevee Fbjves kes ceeOece mes kej mekeles nQ. osvee Sce keveske
kes eje ieenke efJeefYeVe megefJeOeeSb heehle kej mekeles nQ efpemeceW Gvekes ceesyeeFue nQ[mes
kes eje efveefOeeeW kee DeblejCe Yeer Meeefceue nw.
yeQke ves Sme.Sce.Sme. esleeJeveer megefJeOee Yeer DeejbYe keer nw efpemekes ceeOece mes ieenke
efkemeer Yeer efJeeere uesve-osve ee meghego&ieer ewveue kes ceeOece mes ngS uesve-osve kes yeejs ceW
metevee heehle kejles nQ. ieenke DeeJeefOeke peceeDeeW kes veJeerkejCe keer leejerKe leLee $eCe
efkemleeW kes ose nesves keer leejerKe kes yeejs ceW Yeer metevee heehle kej mekeles nQ.
efJeeere meceeJesMeve eespevee
Je<e& 2011-2012 kes oewjeve, yeQke ves DeieCeer yeQke eespevee kes Debleie&le efJeefYeVe jepe
mlejere yeQkeme& meefceefleeeW eje Gmes DeeJebefle 728 ieebJeeW ceW efJeeere meceeJesMeve eespevee
(SHe.DeeF&.heer.) keeee&eqvJele keer nw.
Je<e& 2011-2012 kes oewjeve yeQke ves 41 ieebJeeW ceW Yeewefleke MeeKeeSb Keesuekej leLee 34
ieebJeeW ceW yengle ner eser MeeKeeSb Keesuekej efJeeere meceeJesMeve kee keee& efkeee nw. Mes<e
653 ieebJeeW ceW Jeefeiele keejesyeej heefleefveefOeeeW kes ceeOece mes efJeeere meceeJesMeve kes
keee& efkeS nQ.
efJeeere meceeJesMeve eespevee ceW yeQeEkeie MeeKee GheueyOe kejeves kes DeueeJee, meeos Keeles,
Deblee|veefnle DeesJej[êHe megefJeOee kes meeLe meeos Keeles, Geceer $eCe, hes<eCe megefJeOeeSb,
met#ce yeercee Glheeo Deewj osvee efkemeeve esef[ kee[& leLee osvee meeceeve esef[ kee[&
peejer kejvee Yeer Meeefceue nw
customers of all branches. Dena i Connect enables the customers

to access their account information through internet which under
normal circumstances would have required them to visit the branch.
The customers of the Bank can make payment of Direct Taxes and
Indirect Taxes through internet without visiting the branch. With
Dena MConnect customers can avail various facilities including
funds transfer using their mobile handset.
keeheexjs meeceeefpeke efpeccesoejer

Deehekee yeQke efvejblej peerJeve eeheve keer megefJeOeeSb leLee ieeceerCe GVeeve Deewj efMe#ee
kes efueS megefJeOeeSb GheueyOe kejJeekej keeheexjs meeceeefpeke efpeccesoejer ceW Yeer efJeeeme
jKelee nw. Fve heeemeeW ceW Deehekes yeQke ves keg Deefle DeeJeMeke efJekeeme keer egveewefleeeW
kees hetje kejves kes efueS keee& DeejbYe efkeee nw. yeQke ves keg meeceeefpeke heefjeespeveeSb
mLeeefhele keer nQ pewmes Deejmeser keer mLeehevee Deewj yeeefuekeeDeeW keer efMe#ee ceW meneelee.
Corporate Social Responsibilities
ieeceerCe mJejespeieej heefMe#eCe mebmLeeve (Deejmeser) :

yeQke ves ieeceerCe efJekeeme ceW efJeefYeVe efeeekeueeheeW kes efueS ` 150.00 ueeKe keer hetBpeer kes
meeLe osvee ieeceerCe efJekeeme heefleeve ([er.Deej.[er.SHe.) kes veece mes Ske meesmeeeer
keer mLeehevee keer nw. [er.Deej.[er.SHe. ves Deeies Deheves DeieCeer efpeueeW ceW 12 ieeceerCe
mJejespeieej heefMe#eCe mebmLeeve (Deejmeser) mLeeefhele efkeS nQ efpeve ceW mes 6 Deejmeser
iegpejele jepe ceW Deewj 5 Deejmeser eermeie{ jepe ceW nw leLee 1 oeoje Deewj veiej
nJesueer kesv Meeefmele heosMe ceW efmeueJeemee ceW eqmLele nw, peneb hej yeQke DeieCeer yeQke keer
efpeccesoejer efveYee jne nw.
yeeefuekeeDeeW keer efMe#ee kee heeeespeve
keeheexjs meeceeefpeke efpeccesoejer kes Yeeie kes he ceW yeQke ves Deheves mesJee #es$e Jeeues ieebJeeW
ceW eqmLele mketueeW keer yeeefuekeeDeeW keer efMe#ee kes heeeespeve kes efueS osvee ue#ceer efMe#ee
heeslmeenve eespevee peejer jKeer. Fme eespevee kes Debleie&le yeQke iejeryeer jsKee mes veeres kes
heefjJeejeW keer heneeve keer ieF& yeeefuekeeDeeW kees ` 2000/- leLee ` 1500/- heefleJe<e&
keer e$eJe=efe heoeve kejlee nw. Fve yeeefuekeeDeeW kee eeve yeQke kes keceeve Sefjee kes
Debleie&le ieebJeeW kes heleske mketue ceW 7JeeR ke#ee ceW heLece leLee efleere jQke kes DeeOeej
hej efkeee peelee nw. Fme eespevee kes Debleie&le yeQke ves Deye leke 2213 yeeefuekeeDeeW kees
e$eJe=efe heoeve keer nw.
Rural Self Employment Training Institutes (RSETIs) :
YeeJeer eespeveeSb:
The Road Ahead:
Yeejleere efj]peJe& yeQke keer ceewefke veerefle ceW veerefle ojeW kees eeuet Je=ef oj meblegefuele
kejves, ceebie DeeOeeefjle GYejleer ngF& cege mHeerefle kes efKeueeHe megj#ee kes Gheee kejves
The Bank has started SMS Alert facility through which customers
get alerts on occurrence of any financial transactions or through
delivery channels. Customers also receive alerts for due dates of
Term Deposits as well as Loan installments due date.
Financial Inclusion Plan:
During the year 2011-12, the Bank has implemented Financial
Inclusion Plan ( FIP ) in 728 villages allocated to it by various SLBCs
under Lead Bank Scheme.
During 2011-2012 Bank has covered 41 villages by opening Brick
and Motor Branches and has covered 34 villages by setting up
Ultra Small Branches. The remaining 653 villages are covered by
engaging individual Business Correspondents.
The Financial Inclusion plan apart from providing banking outlets,
also includes extension of facilities like No Frills Accounts, Inbuilt
Overdraft facility in the No Frills Accounts, Entrepreneurship Credit,
Remittance facilities, Micro-Insurance products and issuance of
Dena Kisan Credit Cards and Dena General Credit Cards.
Your Bank believes in Corporate Social Responsibility by creating
sustainable livelihoods and contribute to rural transformation
and education. In these efforts your Bank has taken initiatives to
address to some of the pressing developmental challenges. Bank
has set up some of the social projects like setting up of RSETI and
supplementary girl child education .
The Bank has set up a Society known as Dena Rural Development
Foundation (DRDF) with a corpus of ` 150.00 lacs to take up various
initiatives in Rural Development. DRDF in turn has established
12 Rural Self Employment Training Institutes (RSETIs) in its lead
districts, 6 RSETIs in the State of Gujarat and 5 RSETIs in the state
of Chhattisgarh and 1 in Silvassa in the U T. of Dadra & Nagar
Haveli where your Bank is shouldering the responsibility of Lead
Bank.
Sponsoring Education of Girl Child:
As a part of Corporate Social Responsibility, the Bank has continued
with the Nobel scheme viz. Dena Laxmi Shiksha Protsahan Yojana,
to sponsor education of Girl students in the villages served by the
Bank. Under the scheme the Bank has been providing scholarships
of ` 2000/- and ` 1500/- per annum to identified girl student
belonging to Below Poverty Line (BPL) family. Such students are
selected from each of the schools based on first and second rank
secured in 7th Standard from the villages under the command area
of the Bank. The Bank has so far provided scholarships to 2213 girl
students under the scheme.
With the policy stance of Reserve Bank of India intending to
adjust policy rates to levels in consistent with the current growth
moderation, ensuring safe guards against demand led inflation re-
leLee efJeeere heCeeueer kees heee&hle lejuelee heoeve kejves kes Devegmeej meceeeesefpele efkeee
ieee. Je=ef heefeee eqmLej nesves keer mebYeeJevee nw Deewj Fme hekeej 2012-2013 kes efueS
mekeue Iejsuet Glheeo ceW Je=ef 7.3% jnves keer mebYeeJevee nw. Deee|Leke Je=ef yeveees jKeves
keer Dehes#eeSb Je<e& kes oewjeve lejuelee kece nesves leLee cege mHeerefle eqmLej nesves kes keejCe
efveJesMe ceW Je=ef keer mebYeeJevee hej DeeOeeefjle nw.
emerging and to provide adequate liquidity to the financial system,

the growth process is likely to stabilise and hence, the GDP growth
outlook for 2012-13 is expected to be around 7.3%. The expectation
on maintaining the economic growth is based on the assumptions
of increase in investment due to easing of liquidity and stabilization
of the inflation during the year.
Je=ef yeveees jKeves leLee cege mHeerefle kes oyeeJe kees efveebef$ele kejves kes efueS Yeejleere
efj]peJe& yeQke kes ceewefke veerefle JeeJe ceW meblegueve mes GlheVe Deemeeve lejuelee eqmLeefleeeW
kees Oeeve ceW jKeles ngS, yeQke kees $eCe meghego&ieer leLee efveiejeveer heCeeueer ceW efJeJeskehetCe&
Deewj meblegefuele eqkeesCe Deheveevee nesiee. lejuelee peesefKece heyebOeve leLee yesmeue III
{ebes kes keeee&vJeeve kes efueS efJeefveeeceke GheeeeW kee yeQke kes efve<heeove hej heYeeJe
he[siee.
yeQke veS #es$eeW ceW MeeKeeSb Keesuekej Deheveer GheeqmLeefle kee efJemleej kejves hej Oeeve
keWefle jKesiee leLee cenJehetCe& #es$e pewmes Sce.Sme.Sce.F&., efjsue leLee ke=ef<e hej Oeeve
osiee. lejuelee kee oyeeJe kece nesves mes yeQke keemee pecee jeefMeeeW kees ye{eves hej Oeeve
kesefle kejkes pecee jeefMeeeW keer ueeiele kees kece kej mekelee nw. yeQke iewj yeepe / Meguke
DeeOeeefjle Deee kees ye{eves kes efueS heeeme lespe kejsiee.
In view of the easier liquidity conditions resulting from the

moderation of the Monetary Policy stance of the Reserve Bank
of India with the intention of sustaining growth and also reigning
in the inflationary pressures, the Bank will be required to have a
prudent and balanced approach in credit delivery and monitoring
system. The regulatory measures on implementation of Liquidity
Risk Management and Basel III Framework will also have impact on
the Bank's performance.
yeQke ves peve Meefe, heefeee Deewj heeweesefiekeer kees Meeefceue kejles ngS keejesyeej heefeee
hegvee|Jeveeme heefkeee kes keeee&vJeeve ceW keee&eespevee kee megPeeJe osves SJeb meneelee kes
efueS DeeF&.[er.yeer.DeeF&. Fvske (DeeF&.[er.yeer.DeeF&. kes mJeeefcelJe ceW Ske heer.Sme.et.)
kees efveege efkeee nw.
efJeeere meceeJesMeve kes yeejs ceW Yeejle mejkeej eje DeejbYe keer ieF& heefeee kes Devegmeej
yeQke iegpejele Deewj ceneje^ ceW keg egves Menjer #es$eeW ceW Deve he#e kes mesJee heoeleeDeeW
kes ceeOece mes heJeemeer keeceieejeW / cepeotjeW kees yeQeEkeie mesJeeSb heoeve kejkes Deheveer Menjer
efJeeere meceeJesMeve heefeee hej keee& kejsiee.
DeeYeej
ceQ yeQke kes mecceeefvele ieenkeeW, MesejOeejkeeW leLee MegYeeEelekeeW kees yeQke keer heieefle ceW
Gvekes cenlJehetCe& eesieoeve kes efueS Dehevee OeveJeeo Jee kejleer ntb leLee YeefJe<e ceW Yeer
Gvekes melele meceLe&ve SJeb meneesie keer Dehes#ee kejleer ntB.
Bank has appointed IDBI Intech ( a PSU owned by IDBI ) to suggest

strategies and assist in the implementation of Business Process
Re-Engineering exercise involving people, processes and
technology.
ceQ Yeejle mejkeej leLee Yeejleere efj]peJe& yeQke mes heehle meceeesefele meueen, cenlJehetCe&
ceeie&oMe&ve SJeb meceLe&ve kes efueS Yeer DeeYeej Jee kejleer ntB.
I acknowledge with gratitude, the timely advice, valuable guidance

and support received from Government of India and Reserve Bank
of India.
yeQke kes efveosMeke ceb[ue mes heehle cenJehetCe& ceeie&oMe&ve, meceLe&ve Deewj meneesie kes efueS
Yeer Dehevee DeeYeej Jee kejleer ntB.
ceQ efJeeere mebmLeeveeW / yeQkeeW Deewj heefleefveefOeeeW kes heefle Yeer yeQke kees Gvekes eje efoS ieS
meneesie Deewj meceLe&ve kes efueS OeveJeeo Jee kejleer ntB.
meHe meomeeW kes meYeer mlejeW hej efoS ieS cenlJehetCe& eesieoeve kes heefle Yeer ceQ DeeYeej
Jee kejleer ntB, efpevekes meneesie kes efyevee yeQke eje keer ieF& heieefle mebYeJe veneR nesleer.
ceQ yeQke kes lJeefjle keejesyeej efJekeeme leLee heieefle ceW Deehemes efvejblej meneesie keer DeeMee
jKeleer ntB.
I also acknowledge the valuable guidance, support and cooperation received from the Directors on the Board of the Bank.
vethegj efce$ee
Nupur Mitra
The Bank will continue with its strategy to remain focused on

expanding its outreach by opening branches in new areas and
concentrate on thrust areas such as MSME, Retail and Agriculture.
The easing of liquidity can enable Bank to bring down the cost of
deposit by focusing on increasing CASA Deposits. Bank shall also
accelerate efforts in increasing non interest / fee based income.
In line with the Government of India initiatives on Financial Inclusion,

the Bank will embark upon its urban financial inclusion plan by
providing banking services to migrant workers / labourers in select
urban areas of Gujarat and Maharashtra through third party service
providers.
Acknowledgements:
I express my sincere thanks to the Banks valued customers,
shareholders and well wishers for their valuable contribution to the
progress of the Bank and seek their continued support and cooperation in future.
I am also thankful to the Financial Institutions / Banks and

Correspondents for their co-operation and support to the Bank.
I wish to place on record, the deep appreciation of the valuable
contribution of the staff, at all levels, without which the progress
achieved, would have been unattainable. I look forward to your
continued co-operation in faster business development and
progress of the Bank.
Jeeef<e&ke efjHees&
2011 - 2012 | 14
Je<e& 2011-12 kes efueS efveosMekeeW keer efjHees& DIRECTORS REPORT 2011-2012
To
meYeer meomeieCe,
ceee&, 2012 kees meceehle efJeeere Je<e& kes uesKeeW kes uesKee -hejeref#ele efJeeere
efJeJejCe leLee vekeoer heJeen efJeJejCe kes meeLe yeQke keer Jeee|<eke efjhees& hemlegle kejles ngS
efveosMeke ceb[ue kees Deleble hemeVelee nes jner nw.
The Members
1. The Board of Directors have pleasure in presenting the Annual
Report along with the Audited Financial Statement of Accounts and
the Cash Flow statement of the Bank for the year ended March 31,
2012.
2.
2. Performance Highlights
1. 31
efJeeere efve<heeove keer efJeefMeleeSb
2.1 Aggregate Business Mix (Deposits + Advances) of the Bank

scaled a level of ` 1,34,326 Crore during the financial year ended
31st March, 2012. The total Business Mix of the Bank increased
by `24,953.01 Crore to ` 1,34,326.00 Crore at the end of the
year 2011-12 from ` 1,09,372.99 Crore as on 31st March, 2011,
registering a growth of 22.81% .
2.1 31 ceee&, 2012 kees meceehle efJee Je<e& kes oewjeve yeQke kee kegue efceefele keejesyeej
(peceeSb + Deefiece) ` 1,34,326 kejes[ kee ue#emlebYe heej kej ieee nw. yeQke kes
kegue efceefele keejesyeej ceW ` 24,953.01 kejes[ keer Je=eqOo ngF& efpememes Jen 31 ceee&,
2011 kes ` 1,09,372.99 kejes[ kes mlej ceW 22.81% Je=ef kes meeLe Je<e& 20112012 kes Deble ceW ye{kej ` 1,34,326.00 kejes[ kes mlej leke hengbe ieee,
2.2 yeQke keer kegue peceejeefMeeeW ceW ` 12,957.18 kejes[ keer Je=eqOo ngF& pees efke 31
ceee&, 2011 kes ` 64,209.62 kejes[ keer jeefMe mes ye{kej 31 ceee&, 2012 kees
`77166.80 kejes[ leke hengbe ieF& peesefke 20.18% Je=ef oMee&leer nw.
2.3 yeQke kes DeefieceeW ceW ` 11996.43 kejes[ keer Je=eqOo ngF&, efpememes yeQke kes kegue
Deefiece 31 ceee&, 2011 kees ` 45,163.37 kejes[ mes ye{kej 31 ceee&, 2012 kees
`57,159.20 kejes[ leke hengbe iees, pees efke 26.56% keer Je=eqOo oMee&les nQ.
2.4 met#ce, ueIeg SJeb ceOece Gece (Sce.Sme.Sce.F& ) meeKe ceW ` 1,507.41 kejes[
keer Je=ef ngF& peesefke efoveebke 31 ceee&, 2011 keer ` 6783.72 kejes[ mes ye{kej
31 ceee&, 2012 kees ` 8291.13 kejes[ leke hengbe ieF& peesefke 22.22% Je=ef
oMee&leer nw.
2.5 efjsue meeKe ceW ` 1,146.91 kejes[ keer Je=ef ngF& peesefke efoveebke 31 ceee&
2011 keer ` 6,135.59 kejes[ mes ye{kej 31 ceee&, 2012 kees ` 7,282.50 kejes[
leke hengbe ieF& peesefke 18.69% Je=ef oMee&leer nw.
2.6 yeQke kes Sve.heer.S KeeleeW ceW Jemetueer heeemeeW kes Des heefjCeece efvekeues nQ. Je<e&
2011-12 kes oewjeve vekeo Jemetueer ` 222.56 kejes[ Leer Deewj KeeleeW ceW GVeeve
`191.47 kejes[ Lee. Je<e& kes oewjeve yes Keeles [eues ieS KeeleeW keer Jemetueer . 81.93
kejes[ Leer efpemeceW yes Keeles [eues ieS KeeleeW keer yeepe jkece ` 12.17 kejes[ Yeer
Meeefceue nw.
2.2 Total Deposit of the Bank increased by ` 12,957.18 Crore from

` 64,209.62 Crore as on 31st March, 2011 to ` 77,166.80 Crore as
on 31st March, 2012, registering a growth of 20.18 %.
2.3 Advances of the Bank increased by ` 11,996.43 Crore from
`45,163.37 Crore as on 31st March, 2011 to ` 57,159.20 Crore as
on 31st March, 2012, registering a growth of 26.56%.
2.4 Micro, Small and Medium Enterprises (MSME) Credit posted a
growth of ` 1,507.41 Crore from ` 6,783.72 Crore as on 31st March,
2011 to ` 8291.13 Crore as on 31st March, 2012, registering a
growth of 22.22%.
2.5 Retail Credit posted a growth of ` 1,146.91 Crore from
`6,135.59 Crore as on 31st March, 2011 to ` 7,282.50 Crore as on
31st March, 2012, registering a growth of 18.69%.
2.6 Recovery efforts in NPA Accounts of the Bank yielded good
results. Cash recovery during the year 2011-12 stood at ` 222.56
Crore and Upgradation to the tune of `191.47 Crore. The recovery
in written off accounts during the year was ` 81.93 Crore including
recovery of interest in written off accounts of ` 12.17 Crore.
(` kejes[ ceW) (Amt in ` Crore)

efJeJejCe
Particulars
peceeSb Deposits
Deefiece Advances
efveJesMe Investments
heeLeefcekelee #es$e Priority Sector
ke=ef<e Agriculture
efjsue Retail
Sce.Sme.Sce.F&. MSME
kegue Sve heer S Gross NPA
efveJeue Sve heer S Net NPA
kegue DeefieceeW ceW kegue Sve heer S kee %
ceee&, 2011 keer eqmLeefle
45,163.37
57,159.20
18,860.22
23,207.80
15,150.00
17,153.00
6,389.38
6,989.00
6,135.59
7,282.50
6,783.72
8,291.13
As of March, 2011
64,209.62
As of March, 2012
77,166.80
842.24
956.50
548.95
571.73
1.86
1.67
efveJeue DeefieceeW ceW efveJeue Sve heer S kee %
1.22
1.01
Hetbpeer Heee&Hlelee DevegHeele %
13.41
11.51
% of Gross NPA to Gross Advance

% of Net NPA to Net Advance
Capital Adequacy Ratio %
DIRECTORS REPORT 2011-2012
Deee kee efJeMues<eCe

3.1 yeQke kee heefjeeueve ueeYe efheues Je<e& kes ` 1223.79 kejes[ ceW ` 304.64
kejes[ (24.89%) keer Je=eqOo ope& kejles ngS, Je<e& kes efueS ` 1528.43 kejes[ leke
hengbe ieee.
3. Income Analysis
3.2 Je<e& kes efueS efveJeue ueeYe ` 803.14 kejes[ leke hengbe ieee, peesefke efheues
Je<e& kes efveJeue ueeYe ` 611.63 kejes[ ceW ` 191.51 kejes[ (31.31%) keer Je=eqOo
oMee&lee nw.
Je<e& 2011-2012 kes efueS yeQke kes efJeeere efve<heeove kee meejebMe efvecve hekeej
nw
3.2 The Net Profit increased to ` 803.14 Crore for the year from
`611.63 Crore in the previous year recording an increase of
`191.51 Crore (31.31%).
3.
3.1 The Operating Profit of the Bank increased to ` 1528.43 Crore

for the year from `1223.79 Crore in the previous year registering an
increase of ` 304.64 Crore (24.89%).
The financial performance of the Bank for the year 2011-2012 is

summarized below:
efJeJejCe
Particulars
heefjeeueve ueeYe Operating Profit

yeepe Deee Interest Income
yeepe Jee Interest Expenditure
efveJeue yeepe Deee Net Interest Income
iewj yeepe Deee Non Interest Income
heeJeOeeve SJeb DeekeeqmcekeleeSb

As of March, 2011
(jkece ` kejes[ ceW) (Amt in ` Crore)

As of March, 2012
1,223.79
1,528.43
5,033.53
6,794.13
3,270.16
4,693.13
1,763.37
2,101.00
533.84
582.17
612.16
725.29
898.59
966.17
286.96
163.03
611.63
803.14
Provisions and contingencies
kej hetJe& ueeYe Profit before Tax

kejeW kes efueS heeJeOeeve Provision for Taxes
efveJeue ueeYe Net Profit
4. hecegKe
efJeeere meteke
4. Key Financial Indicators
keg hecegKe efJeeere Devegheele veeres efoes iees nQ
Some of the Key Financial ratios are presented below:
(% ceW) (in %)
3.17
3.17
1.00
1.08
46.73
43.04
13.41
11.51
Sve heer S keJejspe Devegheele(eeJe.)

Yeejleere efjpeJe& yeQke kes vees efoMeeefveosMeeW kes Devegmeej
74.62
75.53
peceejeefMeeeW keer ueeiele Cost Of Deposit

efveefOeeeW keer ueeiele Cost of Funds
DeefieceeW hej heefleHeue Yield on Advance
efveefOeeeW hej heefleHeue Yield on Fund
FeqkeJeer hej heefleHeue Return on Equity
heefleMesej Depe&ve Earning Per Share (`)
yener cetue Book Value (`)
5.76
7.06
5.87
7.11
10.24
11.77
8.62
9.78
26.71
20.72
21.26
24.08
123.85
126.91
efJeJejCe
Particulars
efveJeue yeepe ceeefpe&ve Net Interest Margin

DeeefmleeeW Hej eefleueeYe Return on Assets
ueeiele Deee Devegheele Cost to Income Ratio
yesmeue II kes Debleie&le meer.Deej.S.Deej
As of March, 2011
As of March, 2012
CRAR under Basel II
NPA Coverage Ratio (Provision) as per new

RBI guidelines
Jeeef<e&ke efjHees&
2011 - 2012 | 16
DIRECTORS REPORT 2011-2012
kes oewjeve yeQke ves 51veF& MeeKeeSb Keesueer Deewj yeQke keer kegue
MeeKeeDeeW keer mebKee 1342 leke ye{ ieeer nQ . yeQke keer meYeer MeeKeeSb meer yeer Sme kes
Debleie&le keee&jle nQ.
6. yeQke kes kegue S er Sce keer mebKee ye{kej 543 nes ieF&, efpeveceW 113 Dee@HemeeF&
S er Sce Yeer Meeefceue nQ .yeQke kes ieenke Mese[& vesJeke& ceW 90,000 S er Scees , Yeejle
ceW 4.70 ueeKe mes DeefOeke Jeeheej mebmLeeDeeW (Sce.F&) leLee efJeosMe ceW 1 efceefueeve mes
DeefOeke S.er.SceeW Deewj 26 efceefueeve Sce.F&. kee Gheeesie kej mekeles nQ.
7. ueeYeebMe
efveosMeke ceb[ue kees Je<e& 2011-12 kes efueS ` 3.00 heefle Mesej DeLee&le ` 10 kes
Debefkele cetue kes eefle Mesej Hej 30% ueeYeebMe keer efmeHeeefjMe kejles ngS hemeVelee nes
jner nw. ueeYeebMe kej kee Yegieleeve yeQke eje efkeee peeesiee. ueeYeebMe kes keejCe kegue
Yegieleeve keer peeves Jeeueer jeefMe, (ueeYeebMe kej meefnle) ` 122.05 kejes[ nesieer.
8. efveJeue mebheefe SJeb meer Deej S Deej
8.1 yeQke keer efveJeue mebheefe 31.3.2011 kes ` 3,366.43 kejes[ kes mlej mes
ye{kej efoveebke 31.3.2012 kees ` 4,256.14 kejes[ kes mlej leke hengbe ieF&, pees
efke ` 889.71 kejes[ (26.43%) keer Je=eqOo oMee&leer nw.
8.2 ceee& 2012 kees hetbpeer kee peesefKece (Yeeefjle) Deeeqmle Devegheele (meer Deej S Deej)
11.51% nw, peyeefke ceee& 2011 ceW en 13.41% Lee.
5. During the year 2011-12, the Bank opened 51 new Branches and
Branch network of the Bank increased to 1342. All the branches of
the Bank are covered under CBS.
8.3 Je<e&
kes oewjeve, yeQke ves DeefOeceeveer DeeOeej hej Yeejleere peerJeve yeercee efveiece kees `
90.73 (` 80.73 kes heerefceece meefnle) kes cetue hej ` 10/- Debefkele cetue kes kegue
` 151.24 kejes[ kes 1.66 kejes[ F&eqkeJeer MesejeW kee Deeyebve efkeee nw. Ghejese
Deeyebve kes keejCe yeQke ceW Yeejle mejkeej keer Oeeefjlee 58.01% mes Iekej 55.24%
jn ieF& nw.
8.3 During the year, the Bank allotted 1.66 Crore Equity Shares
of face value of `10/- at a price of ` 90.73 (including premium of
`80.73) aggregating ` 151.24 Crore to Life Insurance Corporation
of India on preferential basis. With the above allotment, Government
of India holding in the Bank stands reduced to 55.24 % from
58.01%.
8.4 yesmeue II kes Debleie&le yeQke keer erej I hetbpeer heee&hlelee Devegheele
ceW 9.77% keer leguevee ceW 8.86% ngF& nw. efvecveefueefKele leeefuekee ceW
yesmeue-II kes Devegmeej meerDeejSDeej kes efJeJejCe efoS ieS nQ.
8.4 The Tier I capital adequacy ratio of the Bank under Basel II is
8.86% as against 9.77% as of March, 2011. The table below gives
detail CRAR as per Basel-I and Basel-II.
5. Je<e& 2011-12
ceee& 2011
yesmeue-I SJeb
6. The ATM Network of the Bank increased to 543, it includes 113

offsite ATMs. Bank's customers have access to 90,000 ATMs in the
shared network, 4.70 Lacs plus Merchant Establishments (MEs)
in India. World wide, our customers have access to more than 1
million ATMs and 26 million MEs.
7. Dividend
The Board of Directors are pleased to recommend dividend of
`3.00 per share i.e., 30% on face value of ` 10 for 2011-12. The tax
on dividend will be paid by the Bank. The total outflow on account
of dividend will be ` 122.05 Crore ( including dividend tax ).
8. Net Worth and CRAR
8.1 Net Worth of the Bank improved to ` 4,256.14 crore as on
31.03.2012 from ` 3,366.43 crore as on 31.03.2011, registering a
growth of ` 889.71 Crore (26.43%).
8.2 Capital to Risk (Weighted) Asset Ratio (CRAR) as of March,
2012 works out to 11.51% as compared to 13.41% as of March,
2011.
(% ceW)
yesmeue Basel I
ceee& March 2011
ceee& March 2012
meer.Deej.S.Deej. erej-I hetbpeer CRAR Tier- I Capital
meer.Deej.S.Deej. erej-II hetbpeer CRAR Tier-II Capital
kegue Total
8.
8.04
7.75
3.00
11.04
efveosMeke ceb[ue ceW heefjJele&ve

9.1 31 ceee&, 2012 kees efveosMeke ceb[ue ceW DeOe#e SJeb heyebOe efveosMeke leLee
keee&heeueke efveosMeke, oesveeW hetCe& keeefueke efveosMeke leLee efvecve Devegmeej ome Deve
efveosMeke Meeefceue Les
Ske Yeejle mejkeej kee veeefceleer efveosMeke

Ske Yeejleere efjpeJe& yeQke kee veeefceleer efveosMeke

Ske keeceieej kece&eejer efveosMeke

Ske DeefOekeejer kece&eejer efveosMeke

Ske meveoer uesKeekeej efveosMeke

Yeejle mejkeej eje efveege oes efveosMeke, Deewj

leerve Mesej OeejkeeW eje egves iees efveosMeke
9.2 eer [er.Sue.jeJeue, DeOe#e SJeb heyebOe efveosMeke, mesJeeefveJe=efe keer Deeeg heehle
kejves hej efoveebke 31 Deetyej 2011 kees efveosMeke ceb[ue mes mesJeeefveJe=e ngS. efveosMeke
ceb[ue eer [er.Sue.jeJeue kes eje yeQke kes efveosMeke ceb[ue ceW DeOe#e SJeb heyebOe efveosMeke
(in %)
yesmeue Basel II
ceee& March 2011
ceee& March 2012
9.77
8.86
2.32
3.64
2.65
10.07
13.41
11.51
9. Changes in Board of Directors

9.1 The Board of Directors of the Bank, as on 31st March 2012,
comprised of Chairperson & Managing Director and Executive
Director, both being whole-time Directors and ten other directors
as under:
One Government of India Nominee Director,

One Reserve Bank of India Nominee Director;
One Workmen Employee Director,
One Officer Employee Director;
One Chartered Accountant Director,
Two Directors appointed by Govt. of India, and
Three Shareholders elected Directors;
9.2 Shri D. L. Rawal, Chairman & Managing Director, retired from

the Board on 31st October, 2011 upon attaining superannuation.
The Board of Directors places on record their appreciation for the
kes he ceW Gvekes keee&keeue kes oewjeve efoes iees Gece vesle=lJe kes efueS Gvekeer mejenvee
kejlee nw.
exemplary leadership and direction provided by Shri D. L. Rawal,

during his tenure as Chairman & Managing Director on the Board
of the Bank.
9.3 Yeejle
mejkeej, efJee ceb$eeuee, efJeeere mesJeeSb efJeYeeie mes heehle DeefOemetevee

meb.SHe.veb.13/19/2011-yeer.Dees.DeeF&. efoveebke 14 Deetyej, 2011 kes Devegmeej,
eerceleer vethegj efce$ee, keee&heeueke efveosMeke, Fbef[eve DeesJejmeerme yeQke Deewj Heoveeefcele
DeOe#e SJeb heyebOe efveosMeke kees meeqcceefuele DeeOeej hej yeQke kes efveosMeke ceb[ue ceW
keee&heeueke efveosMeke kes he ceW efoveebke 16 Deetyej, 2011 mes efoveebke 31 Deetyej,
2011 leke efveege efkeee ieee nw.
9.3 In terms of Notification No. F.No.13/19/2011-BO.I. dated

14th October, 2011 received from Government of India, Ministry
of Finance, Department of Financial Services, Smt. Nupur Mitra,
Executive Director, Indian Overseas Bank and Chairperson &
Managing Director designate has been appointed as Executive
Director on attachment basis on the Board of the Bank w.e.f. 16th
October, 2011 till 31st October, 2011.
9.4 Yeejle

meb.SHe.veb.4/4/2010-yeer.Dees.DeeF&. efoveebke 2 efmelebyej, 2011 kes Devegmeej,
eerceleer vethegj efce$ee kees jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee,
1970/1980 kes Keb[ 3 kes Ghe Keb[ (1), Keb[ 5, Keb[ 6, Keb[ 7 Deewj Keb[ 8 kes
Ghe Keb[ (1) kes meeLe heefle yeQeEkeie kebheveer (GheeceeW kee DeefOeienCe Deewj DeblejCe)
kes Keb[ (S), Oeeje 9 keer Ghe Oeeje(3) kes Debleie&le efveosMeke ceb[ue ceW DeOe#e SJeb
heyebOe efveosMeke kes he ceW efoveebke 1 veJebyej, 2011 mes 31 efomebyej 2012 leke DeLee&led
Gvekes mesJeeefveJe=e nesves keer leejerKe kees ee Deieues DeeosMe leke, pees Yeer henues nes ,
efveege efkeee ieee nw.
9.4 In terms of Notification No. F.No.4/4/2010-BO.I. dated 2nd

September, 2011 received from Government of India, Ministry of
Finance, Department of Financial Services, Smt. Nupur Mitra
has been appointed as Chairperson & Managing Director on the
Board of the Bank for a period w.e.f. 1st November, 2011 till 31st
December, 2012 i.e. the date of her superannuation or until further
orders, whichever is earlier under Clause (a), Sub-Section (3) of
Section 9 of the Banking Companies (Acquisition and Transfer of
Undertakings) Act, 1970/1980 read with sub-clause (1) of clause
3, clause 5, clause 6, clause 7 and sub-clause (1) of clause 8 of
Nationalized Banks (Management & Miscellaneous Provisions)
Scheme, 1970/1980.
9.5 eer
yeer.heer.efJepeeW, Yeejleere efjpeJe& yeQke veeefceleer efveosMeke, pees jeêreke=le

yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee, 1970/1980 kes meeLe heefle yeQeEkeie
kebheveer (GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece, 1970/1980 keer Oeeje
9 keer GheOeeje 3 kes Keb[(meer) kes Debleie&le efveege efkeS ieS Les, efoveebke 29 ceF&,
2011 mes yeQke kes efveosMeke veneR jns. efveosMeke ceb[ue eer yeer.heer.efJepeeW eje yeQke kes
efveosMeke ceb[ue ceW efveosMeke kes he ceW Gvekes keee&keeue kes oewjeve efoes iees cenlJehetCe&
eesieoeve kes efueS Gvekeer mejenvee kejlee nw.
9.5 Shri B. P. Vijayendra, Reserve Bank of India Nominee Director,

appointed under Clause (c), Sub-Section (3) of Section 9 of the
Banking Companies (Acquisition and Transfer of Undertakings)
Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized
Banks (Management & Miscellaneous Provisions) Scheme,
1970/1980, ceased to be a Director of the Bank w.e.f. May 29,
2011. The Board of Directors places on record their appreciation
for valuable guidance provided by Shri B. P. Vijayendra, during his
tenure as Director on the Board of the Bank.
9.6
Yeejle mejkeej, efJee ceb$eeuee, efJeeere mesJeeSb efJeYeeie mes heehle DeefOemetevee
meb.SHe.veb.6/3/2011-yeer.Dees.DeeF&. efoveebke 30 ceF&, 2011 kes Devegmeej,
eer Sve.Sme.efJeeveeLeve kees eer yeer.heer.efJepeeW kes mLeeve hej jeêreke=le yeQke
(heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee 1970/1980 kes Keb[ 3 keer GheOeeje(1)
kes meeLe heefle yeQeEkeie kebheveer (GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece
1970/1980 keer Oeeje 9 keer Ghe Oeeje (3), Keb[ (meer) kes DeOeerve yeQke kes efveosMeke
ceb[ue ceW Yeejleere efjpeJe& yeQke veeefceleer efveosMeke kes he ceW veeefcele efkeee ieee nw.
9.6 In terms of Notification No. F.No.6/3/2011-BO.I. dated 30th

May, 2011 received from Government of India, Ministry of Finance,
Department of Financial Services, Shri N. S. Vishwanathan has
been nominated as Reserve Bank of India Nominee Director on the
Board of the Bank under Clause (c), Sub-Section (3) of Section 9 of
the Banking Companies (Acquisition and Transfer of Undertakings)
Act, 1970/1980 read with sub-clause (1) of clause 3 of Nationalized
Banks (Management & Miscellaneous Provisions) Scheme,
1970/1980, in place of Shri B. P. Vijayendra.
9.7 Yeejle

meb.SHe.veb.6/26/2010-yeer.Dees.DeeF&. efoveebke 30 petve, 2011 kes Devegmeej,
eer pes.yeeuemegyeceefCeeve kees jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve)
eespevee 1970/1980 kes Keb[ 9(2) keer GheOeeje(yeer) kes meeLe heefle yeQeEkeie kebheveer
(GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970/1980 keer Oeeje 9 keer Ghe
Oeeje (3), Keb[ (peer) kes DeOeerve yeQke kes efveosMeke ceb[ue ceW meveoer uesKeekeej esCeer
kes Debleie&le DebMekeeefueke iewj keeee&ueeerve efveosMeke kes he ceW veeefcele efkeee ieee nw.

June, 2011 received from Government of India, Ministry of Finance,
Department of Financial Services, Shri J. Balasubramanian has
been nominated as part-time non-official Director under Chartered
Accountant Category on the Board of the Bank under Clause (g),
Sub-Section (3) of Section 9 of the Banking Companies (Acquisition
and Transfer of Undertakings) Act, 1970/1980 read with subclause (b) of clause 9(2) of Nationalized Banks (Management &
Miscellaneous Provisions) Scheme, 1970/1980.
9.8 Yeejle mejkeej, efJee ceb$eeuee, efJeeere mesJeeSb efJeYeeie mes heehle DeefOemetevee
meb.SHe.veb.6/53/2010-yeer.Dees.DeeF&. efoveebke 2 Deiemle, 2011 kes Devegmeej,
eer efJepee kehetj kees jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee
1970/1980 kes Keb[ 3 keer GheOeeje(1) kes meeLe heefle yeQeEkeie kebheveer (GheeceeW
kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970/1980 keer Oeeje 9 keer Ghe Oeeje
(3), Keb[ (Se) Deewj (3-S) kes DeOeerve yeQke kes efveosMeke ceb[ue ceW DebMekeeefueke iewj
9.8 In terms of Notification No. F.No.6/53/2010-BO.I. dated 2nd

August, 2011 received from Government of India, Ministry of
Finance, Department of Financial Services, Shri Vijay Kapoor has
been nominated as part-time non-official Director on the Board
of the Bank for a period of three years or until further orders,
whichever is earlier, under Clause (h) and (3-A), Sub-Section (3) of
Jeeef<e&ke efjHees&
2011 - 2012 | 18
keeee&ueeerve efveosMeke kes he ceW leerve Je<e& keer DeJeefOe kes efueS ee Deieues DeeosMe leke,
pees Yeer henues nes, veeefcele efkeee ieee nw.
Undertakings) Act, 1970/1980 read with sub-clause (1) of clause 3

of Nationalized Banks (Management & Miscellaneous Provisions)
Scheme, 1970/1980.
9.9 Yeejle

meb.SHe.veb.6/33/2010-yeer.Dees.DeeF&. efoveebke 12 Deetyej, 2011 kes Devegmeej,
eer jekesMe ieeseue kees jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee
1970/1980 kes Keb[ 3 keer GheOeeje(1) kes meeLe heefle yeQeEkeie kebheveer (GheeceeW
kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970/1980 keer Oeeje 9 keer Ghe Oeeje
(3), Keb[ (Se) Deewj (3-S) kes DeOeerve yeQke kes efveosMeke ceb[ue ceW DebMekeeefueke iewj
keeee&ueeerve efveosMeke kes he ceW leerve Je<e& keer DeJeefOe kes efueS ee Deieues DeeosMe leke,
pees Yeer henues nes, veeefcele efkeee ieee nw.

October, 2011 received from Government of India, Ministry of
Finance, Department of Financial Services, Shri Rakesh Goel has
been nominated as part-time non-official Director on the Board
of the Bank for a period of three years or until further orders,
whichever is earlier, under Clause (h) and (3-A), Sub-Section (3) of
Scheme, 1970/1980.
9.10 Yeejle mejkeej, efJee ceb$eeuee, efJeeere mesJeeSb efJeYeeie mes heehle DeefOemetevee
meb.SHe.veb.9/30/2009-yeer.Dees.DeeF&. efoveebke 23 veJebyej, 2011 kes Devegmeej,
eer mele hekeeMe Mecee& kees jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) eespevee
1970/1980 kes Keb[ 9 keer GheOeeje(1) & (2) kes meeLe heefle yeQeEkeie kebheveer
(GheeceeW kees DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970/1980 keer Oeeje 9 keer Ghe
Oeeje (3), Keb[ (F&) kes DeOeerve yeQke kes efveosMeke ceb[ue ceW keeceieej kece&eejer efveosMeke
kes he ceW efoveebke 30 petve, 2014 leke DeLee&led Gvekeer mesJeeefveJe=efe keer leejerKe leke
ee yeQke kes keeceieej kece&eejer yeves jnves leke ee Deieues DeeosMe leke, pees Yeer henues nes,
efveege efkeee ieee nw.
9.10 In terms of Notification No. F.No.9/30/2009-BO.I dated 23rd

November, 2011 received from Government of India, Ministry of
Finance, Department of Financial Services, Shri Satya Prakash
Sharma has been appointed as Workmen Employee Director
on the Board of the Bank till 30th June, 2014 i.e. the date of his
superannuation or till he ceases to be a workmen employee of the
Bank or until further orders, whichever is earlier, under Clause (e),
Sub-Section (3) of Section 9 of the Banking Companies (Acquisition
and Transfer of Undertakings) Act, 1970/1980 read with subclause (1) & (2) of clause 9 of Nationalized Banks (Management &
Miscellaneous Provisions) Scheme, 1970/1980.
9.11
[e lejmesce ebo, Yeejle mejkeej veeefceleer efveosMeke, pees efke yeQeEkeie kebheveer
(GheeceeW kee DeefOeienCe SJeb DeblejCe)DeefOeefveece, 1970 keer Oeeje 9 keer GheOeeje (3)
kes Keb[ (yeer) kes DeOeerve 10 petve, 2008 mes efveege efkeS ieS Les, Gvekee keee&keeue
hetCe& nesves hej 1 efomebyej, 2011 mes yeQke kes efveosMeke veneR jns. efveosMeke ceb[ue [e
lejmesce ebo eje yeQke kes efveosMeke ceb[ue ceW efveosMeke kes he ceW Gvekes keee&keeue kes
oewjeve efoS ieS cenlJehetCe& eesieoeve kes efueS Gvekeer mejenvee kejlee nw.
9.11 Dr. Tarsem Chand, Government Nominee Director, appointed

under Clause (b) of Sub-section (3) of Section 9 of the Banking
Companies (Acquisition and Transfer of Undertakings) Act, 1970
w.e.f. June 10, 2008, ceased to be a Director of the Bank from 1st
December, 2011. The Board of Directors places on record their
appreciation for valuable guidance provided by Dr. Tarsem Chand,
during his tenure as Director on the Board of the Bank.
9.12 Yeejle

meb.SHe.veb.6/1/2010-yeer.Dees.DeeF&. efoveebke 2 efomebyej, 2011 kes Devegmeej,
eer Sme.kes.eEpeoue kees [e lejmesce ebo kes mLeeve hej jeêreke=le yeQke (heyebOeve Deewj
efJeefJeOe heeJeOeeve) eespevee 1970/1980 kes Keb[ 3 keer GheOeeje(1) kes meeLe heefle
yeQeEkeie kebheveer (GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970/1980 keer
Oeeje 9 keer Ghe Oeeje (3), Keb[ (yeer) kes DeOeerve Deieues DeeosMe leke yeQke kes efveosMeke
ceb[ue ceW Yeejle mejkeej kes veeefceleer efveosMeke kes he ceW veeefcele efkeee ieee nw.
9.12 In terms of Notification No. F.No.6/1/2010-BO.I dated 2nd

December, 2011 received from Government of India, Ministry of
Finance, Department of Financial Services, Shri S. K. Jindal has
been appointed as Government Nominee Director on the Board of
the Bank until further orders under Clause (b), Sub-Section (3) of
Scheme, 1970/1980, in place of Dr. Tarsem Chand.
9.13 [e megefveue ieghlee, MesejOeejke efveosMeke, peesefke yeQeEkeie kebheveer (GheeceeW kee
9.13 Dr. Sunil Gupta, Shareholder Director, elected under clause

(i) of sub-section (3) of Section 9 of the Banking Companies
(Acquisition and Transfer of Undertakings) Act, 1970 w.e.f. March
17, 2009, ceased to be a Director of the Bank from 16th March,
2012 on completion of his tenure. The Board of Directors places
on record their appreciation for valuable guidance provided by Dr.
Sunil Gupta, during his tenure as Director on the Board of the Bank.
9.14
9.14 Shri Rohit Khanna, Shareholder Director, elected under

clause (i) of sub-section (3) of Section 9 of the Banking Companies
(Acquisition and Transfer of Undertakings) Act, 1970 w.e.f. March
17, 2009, ceased to be a Director of the Bank from 16th March,
2012 on completion of his tenure. The Board of Directors places
on record their appreciation for valuable guidance provided by Shri
Rohit Khanna, during his tenure as Director on the Board of the
Bank.
DeefOeienCe Deewj DeblejCe) DeefOeefveece, 1970 keer Oeeje 9 keer Ghe Oeeje (3) kes Keb[
(i) kes DeOeerve egves ieS Les, Gvekee keee&keeue hetCe& nesves hej efoveebke 16 ceee&, 2012
mes yeQke kes efveosMeke veneR jns. efveosMeke ceb[ue [e megefveue ieghlee eje yeQke kes efveosMeke
ceb[ue ceW efveosMeke kes he ceW Gvekes keee&keeue kes oewjeve efoes iees cenlJehetCe& eesieoeve
kes efueS Gvekeer mejenvee kejlee nw.
eer jesefnle KeVee, Mesej Oeejke efveosMeke, peesefke yeQeEkeie kebheveer (GheeceeW kee
DeefOeienCe Deewj DeblejCe) DeefOeefveece, 1970 keer Oeeje 9 keer Ghe Oeeje (3) kes Keb[
(i) kes DeOeerve egves ieS Les, Gvekee keee&keeue hetCe& nesves hej efoveebke 16 ceee& 2012
mes yeQke kes efveosMeke veneR jns. efveosMeke ceb[ue eer jesefnle KeVee eje yeQke kes efveosMeke
ceb[ue ceW efveosMeke kes he ceW Gvekes keee&keeue kes oewjeve efoes iees cenlJehetCe& eesieoeve
kes efueS Gvekeer mejenvee kejlee nw.
9.15
meceer#eeOeerve efJee Je<e& kes oewjeve, yeQeEkeie kebheveer (GheeceeW kee DeefOeienCe SJeb
DeblejCe) DeefOeefveece, 1970 keer Oeeje 9 keer Ghe Oeeje (3) kes Keb[ (i) kes Devegmeej,
yeQke ves efoveebke 09 ceee&, 2012 kees mej meesjeyepeer heeseKeeveeJeeuee yeQkeme& ^seEveie kee@
uespe, cegbyeF& ceW kes mejkeej kes DeueeJee leerve MesejOeejke efveosMekeeW kes egveeJe kes efueS
yeQke kes MesejOeejkeeW keer DemeeOeejCe meeceeve yewke kee Deeeespeve efkeee. egveeJe
heefeee mebheVe nesves kes yeeo, [e heerlece eEmen hegve egves ieS Deewj oes MesejOeejke
efveosMeke DeLee&led (i) eer jesefnle Sce osmeeF&, (i i) eer cegkesMe ceesnve kes mejkeej
kes DeueeJee MesejOeejkeeW kee heefleefveefOelJe kejvesJeeues MesejOeejke efveosMeke kes he ceW
egves ieS. es efveosMeke efoveebke 17 ceee&, 2012 mes leerve Je<e& kes efueS yeQke kes efveosMeke
jnWies.
10. efveosMekeeW kes GejoeefeJe kee efJeJejCe
efveosMeke 31 ceee&, 2012 kees meceehle Je<e& kes efueS Jeee|<eke uesKee leweej kejves ceW
efvecveefueefKele keer hegeq kejles nQ :
I. Jeee|<eke uesKee leweej kejves ceW cenJehetCe& efJeeueveeW kes mebyebOe ceW mecegefele
mheerkejCe kes meeLe ueeiet ceevekeeW kee heeueve efkeee ieee nw.
II. GvneWves Ssmeer uesKee veerefleeeW kee eeve efkeee SJeb Gvekees efvejblej ueeiet efkeee leLee
Ssmes efveCe&e SJeb Devegceeve ueieees pees mecegefele SJeb efJeJeskehetCe& nQ leeefke efJeeere Je<e&
kes Devle leke yeQke keer mele Deewj mener eqmLeefle hemlegle kej mekes SJeb DeJeefOe kes
efueS yeQke keer ueeYe ee neefve keer eqmLeefle os mekes.
III. GvneWves OeesKeeOeef[eeW SJeb Deve DeefveeefceleleeDeeW kees jeskeves SJeb helee ueieeves nsleg
Yeejle ceW yeQkeeW hej ueeiet efJeefOe kes heeJeOeeveeW kes Devegmeej heee&hle uesKee efjkee[eX kes
jKe-jKeeJe kes efueS mecegefele SJeb heee&hle osKejsKe keer nw.
IV. GvneWves Jeee|<eke uesKee, efvejblej keejesyeej Jeeues mebmLeeve kes DeeOeej hej leweej
efkeee Lee.
11. DeeYeej
11.1 efveosMeke ceb[ue yeQke kes Deheves mecceeefvele ieenkeeW, MesejOeejkeeW leLee MegYeeEelekeeW
kees yeQke keer heieefle ceW Gvekes cenJehetCe& eesieoeve kes efueS Dehevee OeveJeeo Jee kejlee nw
leLee YeefJe<e ceW Gvekes melele meceLe&ve SJeb meneesie keer Dehes#ee kejlee nw.
11.2 Yeejle mejkeej leLee Yeejleere efjpeJe& yeQke mes heehle meceeesefele meueen,
cenJehetCe& ceeie&oMe&ve SJeb meceLe&ve kes efueS Yeer efveosMeke ceb[ue nee|oke DeeYeej Jee
kejlee nw.
11.3 efveosMeke ceb[ue efJeeere mebmLeeDeeW / yeQkeeW leLee heefleefveefOeeeW kes heefle Yeer yeQke
kees efoS ieS Gvekes meneesie SJeb meceLe&ve kes efueS ke=le%elee Jee kejlee nw.
11.4 efveosMeke ceb[ue yeQke kes keejesyeej ceW heehle heieefle kes efueS meYeer mlejeW hej
meHe meomeeW eje efoS ieS cenlJehetCe& eesieoeve kes efueS Gvekeer mejenvee kejlee nw.
efveosMekeieCe yeQke kes leerJe keejesyeej efJekeeme leLee heieefle ceW Gvemes meleled meneesie keer
DeeMee jKeles nQ.
efveosMeke ceb[ue kes efueS Deewj Gvekeer Deesj mes
9.15 During the Financial Year under review, in terms of Clause (i) of
sub-section (3) of Section 9 of the Banking Companies (Acquisition
and Transfer of Undertakings) Act, 1970, the Bank conducted an
Extraordinary General Meeting of Shareholders of the Bank other
than the Central Government, for election of three Shareholder
Directors, at Sir Sorabji Pochkhanwala Bankers Training College,
Mumbai, on March 9, 2012. After the successful exercise of
election, Dr. Pritam Singh was re-elected and two Shareholder
Directors i.e. (i) Shri Rohit M. Desai, (ii) Shri Mukesh Mohan were
elected as Shareholder Directors representing shareholders other
than Central Government. These Directors will hold office for three
years from March 17, 2012.
10.00 Directors' Responsibility Statement
The Directors, in preparation of the annual accounts for the year
ended March 31, 2012, confirm the following:
I.
That in the preparation of the annual accounts, the applicable

standards have been followed along with proper explanation
relating to material departures.
II.
That they have selected such accounting policies and applied

them consistently and made judgments and estimates that are
reasonable and prudent as to give a true and fair view of the
state of affairs of the Bank at the end of the financial year and
of the profit or loss of the Bank during the period.
III. That they have taken proper and sufficient care for the
maintenance of adequate accounting records in accordance
with the provisions of applicable laws governing banks in India
for preventing and detecting frauds and other irregularities.
IV. That they have prepared the annual accounts on a going
concern basis.
11. Acknowledgments
11.1 The Board of Directors expresses its patronage and sincere
thanks to the Banks valued customers, shareholders and well
wishers for their valuable contribution towards the progress of the
Bank and seek their continued support and co-operation in future.
11.2 The Board of Directors acknowledges with gratitude, the
timely advice, valuable guidance and support received from
Government of India and Reserve Bank of India.
11.3 The Board of Directors are also thankful to the Financial
Institutions / Banks and Correspondents for their cooperation and
support to the Bank.
11.4 The Board of Directors wish to place on record, the deep
appreciation of the valuable contribution made by the staff, at all
levels, for the progress achieved in Bank's business. The Directors
look forward to their continued cooperation in faster business
development and progress of the Bank.

(vethegj efce$ee)
DeOe#e SJeb heyevOe efveosMeke
mLeeve cegbyeF&
For and on behalf of Board of Directors
(Nupur Mitra)
Date: 17.05.2012
Place: Mumbai
Jeeef<e&ke efjHees&
2011 - 2012 | 20
eyebOeve efJeeej efJeceMe& SJeb efJeMues<eCe MANAGEMENT DISCUSSION AND ANALYSIS 2011-12
Jewefeke Deee|Leke JeeleeJejCe
Jewefeke mLetue Deee|Leke IeveeDeeW ves meblegefuele heieefle kes mebkesle efoes nQ Deewj Fmemes
eewLeer efleceener ceW mebke keer eEelee keg kece ngF& nw. en Decesefjkee ceW mekeue Iejsuet
Glheeo ceW Je=ef leLee GheYeeseeDeeW eje efkees peevesJeeues Kee& ceW Je=ef Deewj yesjespeieejer
keer oj kece nesves kes keejCe mebYeJe ngDee uesefkeve Je=ef oj yeveees jKeves keer eEelee yeveer
ngF& nw. F&meeryeer eje oerIee&JeefOe hegvee|Jele heefjeeueveeW kes ceeOece mes ye[er cee$ee ceW lejuelee
heoeve efkees peeves kes yeeJepeto etjes peesve ceW eewLeer efleceener ceW mekeue Iejsuet Glheeo keer
Je=ef oj Ie ieF&. en ye[er cee$ee kes mejkeejer $eCe mlej, mebkegefele meeKe eqmLeefle
leLee Ge mlej keer yesjespeieejer kes keejCe efJeeere eqmLeefle ceW megOeej kes efueS efkeS ieS
GheeeeW kes keejCe ngDee. etjes ieghe kes osMeeW kee $eCe mebke DeYeer otj veneR ngDee nw pewmes
efke neue ner ceW mhesve keer Ievee mes %eele neslee nw. Fmekee Demej efJee keer DeLe&JeJemLee
kes efve<heeove hej peejer jnsiee.
efJeeYej ceW GYejleer yeepeej DeLe& JeJemLeeDeeW ceW Yeer Je=ef oj ceW keceer ngF&, peesefke
cegKele ceewefke eqmLeefle keesj efkees peeves kes keejCe ngF&. yeer.Deej.DeeF&.meer.Sme.
(yeeefpeue, Me, Yeejle, eerve Deewj oef#eCe Deefekee osMeeW ceW mes eerve Deewj yeeefpeue
ceW mekeue Iejsuet Glheeo lespeer mes Iee Deewj me Deewj oef#eCe Deefekee ceW en Iele
ceOece jner. yeepeerue Deewj me ceW cege mHeerefle kee oyeeJe ceOece mlej kee jne Deewj
eerve ceW en oyeeJe ye{ ieee.
kees lesue keer keerceleeW ceW peveJejer 2012 mes ngF& Je=ef mes efJee keer eEelee Deewj ye{ ieeer
peesefke Jele&ceeve mlej leke yeves jnves keer mebYeeJevee nw.
1. Global Economic Environment
2.
2. Domestic Economic Scenario
1.
Iejsuet Deee|Leke heefjMe
Yeejleere DeLe&JeJemLee, efpemeves efheues oes Je<eeX kes oewjeve 8.4% keer peer.[er.heer.Je=ef
ope& keer Leer, Je<e& 2011-12 kes oewjeve 6.9% keer oj hej ye{ves keer mebYeeJevee nw peesefke
Je=ef ceW ceboer keer eqmLeefle oMee&leer nw. en cegKele Deeweesefieke Je=ef ceW ceboer kes keejCe
ngF& peesefke 2011-12 keer leermejer efleceener ceW 0.8% leke efiej ieF& Leer efpememes efomecyej
2011 leke veew ceefnves keer DeJeefOe ceW Je=ef oj 3.3% jner. ke=ef<e #es$e ceW Je=ef 3.2%
kes ceOece mlej hej yeveer jner, peesefke Deetyej-efomecyej 2011 kes oewjeve meeceeve mes
kece Gej hetJe& ceevemetve kes keejCe ngF&. leLeeefhe, mesJee #es$e ceW efomecyej 2011 leke keer
DeJeefOe kes efueS Deve meskejeW keer leguevee ceW 8.8% keer Je=ef oj jner, peesefke efheues
Je<e& keer meceeve DeJeefOe ceW Gmeer DeJemej hej Leer. Deeweesefieke #es$e ceW ceboer kes cegKe keejCe
Iejsuet veerefle ceW DeeqmLejlee, ceewefke eqmLeefle mebkegefele efkeee peevee Deewj yeenjer ceebie
kece nesvee Les.
eeefhe Je<e& kes oewjeve ke=ef<e kes efueS Meerlekeeueerve ceevemetve ceW efheues oMeke ceW Yeejer
keceer heeF& ieeer, ke=ef<e Glheeove hej Fmekee meceie heYeeJe DeefOeke nesves keer mebYeeJevee veneR
nw. KeeeeveeW kee Glheeove keeHeer Ge mlej hej nesves keer mebYeeJevee nw uesefkeve efleuenve
leLee oeueeW kee Glheeove vekeejelceke jnves keer mebYeeJevee nw.
2011-12 kes oewjeve Deeweesefieke Glheeove ceW Yeejer keceer ngF& peesefke Gpee& Deewj KeefvepeeW
keer Deehete|le ceW yeeOee kes keejCe ngF&. Deeweesefieke Glheeove ceW keceer, GheYeesee GlheeoeW
keer kecepeesj ceebie, yeepe oj ceW Je=ef yeenjer ceebie kece nesves leLee keejesyeej efJeeeme ceW
keceer kes keejCe Ies ngS efveJesMe ceebie kes keejCe ngDee.
mesJee #es$e, efpemekee mekeue Iejsuet Glheeo ceW hecegKe Yeeie nw, ves Deheveer Je=ef oj
peejer jKeer uesefkeve Gmekeer Je=ef oj kece nesleer ngF& heleerle nesleer nw. hecegKe metekeebke
sueerkee@ce leLee Debleje&êre ee$eeDeeW ceW ceboer kes mebkesle osles nQ peyeefke jsuJes ceeue leLee
Iejsuet ee$eer eeleeeele ceW Je=ef kes mebkesle nQ. neue ner keer efleceeefneeW ceW me[keeW keer
efveefJeoeeW peejer efkees peeves kes keejCe 2012-13 kes oewjeve efvecee&Ce #es$e ceW megOeej nesves
keer mebYeeJevee nw.
veJecyej 2011 leke cegemHeerelf e eEelee kee hecegKe keejCe yeveer jner, leLeeefhe efomecyejpeveJejer keer DeJeefOe kes oewjeve KeeeeVe keerceleeW leLee iewj KeeeeVe efvecee&Ce GlheeoeW keer
keerceleeW ceW HejJejer leLee ceee& 2012 ceW keceer nesves kes keejCe Jen ceOece mlej hej yeveer jner.
The Global Macro Economic developments have shown signs of

modest recovery and concerns about the crisis have reduced to
some extent in the fourth quarter mainly on account of accelerated
GDP growth in US due to increase in consumer spending and
reduction in unemployment rate but the concerns remain with
regard to sustaining the growth. The GDP growth during the fourth
quarter has declined in EURO zone in spite of injecting large scale
liquidity by ECBs through Long Term Refinancing Operations. This
has been mainly on account of the fiscal corrections initiated due to
the large public debt levels, tight credit conditions and high level of
unemployment. The crisis in the Euro Sovereign Debt problem is far
from over as can be seen in the recent developments in Spain. This
will continue to weigh on the performance of the global economy.
The Emerging Market Economies world over have also registered
slowdown in the growth, mainly on account of tightening of
monetary conditions. GDP growth among the BRICS (Brazil,
Russia, India, China and South Africa ) nations registered a sharp
decline in China and Brazil and moderate decline in Russia and
South Africa. However, the inflationary pressures have moderated
in Brazil and Russia it has increased in China
The increase in crude oil prices since January 2012 which are
expected to persist at the current level have added to global
concerns.
Indian economy which had registered a GDP growth of 8.4 % in
the preceding two years period is, expected to grow at the rate of
6.9 % during 2011-12 indicating a slowdown in growth. This has
been mainly on account of slowdown in industrial growth which
bottomed out to 0.8 % in the third quarter of 2011-12 registering a
growth of 3.3 % for the nine months period up to December 2011.
The growth in the agriculture sector moderated to 3.2 % mainly on
account of 48% below normal north east monsoon during October
December 2011. The service sector however was able to maintain
relatively well growth level of 8.8% for the period up to December
2011 which was at the same level during the corresponding period
last year. The slowdown in industrial sector was mainly attributed
to the uncertainties in the domestic policy, cumulative impact of
monetary tightening and slackening of external demand.
Although during the year Agriculture witnessed a most acute
deficiency in winter monsoon in last decade its overall impact in
the agriculture production is not expected to be severe. With the
production of food grains being estimated to reach a record level
that of oilseeds and pulses was expected to be negative.
Industrial growth declined sharply during 2011-12 which was
attributed to the supply side constraints mainly in energy and
mineral. Down trend in Industrial Output was on account of weak
demand for consumer durables, reflecting interest rate sensitivity,
deceleration in external demand and subdued investment demand
due to decline in business confidence.
Services sector, which has the dominant share in GDP, has
maintained its momentum but appears to be losing its momentum.
The lead indicators point towards a weakening of telecom and
international travel, while railway freight and domestic passenger
traffic show increase. With the road tendering in the recent quarters
converting in to ground activity, construction is expected to improve
during the 2012-13.
The inflation continued to remain the major concern up to November
2011, however moderated during December 2011- March 2012 due
to softening of food prices during December January and nonfood manufactured products during February and March 2012.
Fme Je<e& Yeejle kee efveee&le et Sme [e@uej 300 efyeefueeve heej kej ieee. Devebeflece
Deeke[eW kes Devegmeej Yeejle kes efveee&le ves et Sme [e@uej 303.7 efyeefueeve leke ye{les
ngS 21% keer Je=ef ope& keer. Ge efve<heeove Jeeues #es$eeW ceW FbpeerefveeeEjie, hesêsefueece
leLee DeveeW ceW lesue Glheeo nQ. Deeeele 32.1% keer Je=ef kes meeLe et Sme [e@uej
488.6 efyeefueeve jne. ye{les ngS Deeeele ceW efpeve #es$eeW ves Dehevee eesieoeve efoee GveceW
hesêsefueece, Dee@eue, uetefyekesMeve, meesvee SJeb eeboer, DeveeW ceW keeseuee Deeefo Meeefceue nw.
meceie he ceW Jeeheeefjke Ieee efjkee[& he ceW et Sme [e@uej 184.9 efyeefueeve jne. Fme
Je<e& kee Jeeheej Ieee cenlJehetCe& jne, efJeMes<ele peye en Je<e& 2010-11 kes efueS et Sme
[e@uej 104.82 efyeefueeve Devegceeefvele Lee, pees efke Je<e& 2009-10 kes oewjeve et Sme [e@
uej 109.62 efyeefueeve kes Iees mes kece Lee. Jeeheej Iees kes DeeBke[eW ves Yeejle kes eeuet
Keeles kes meeLe meeLe hees keer Ieye{ hej Yeer heefleketue heYeeJe [euee nw.
2012-13 ceW heJesMe kes meeLe efyevee meceeOeeve etjes mebke eqmLeefle leLee Decesefjkee ceW
Goemeerve Je=ef kes eueles Yeejle kes efveee&lekeeW kes efueS Deeves Jeeuee Je<e& egveewleer hetCe&
jnsiee. leLeeefhe, Yeejle Je<e& 2009 kes Deheves efveee&le cetue kees veerefleiele meeOeveeW leLee
efveee&le yee]peej kes efJeefJeOeerkejCe kes meeLe 2014 leke oesiegvee kejves kee heeeme kejsiee.
3. Yeejleere efj]peJe& yeQke kee veerefle JeeJe
Yeejleere efjpeJe& yeQke ves Fme efJee Je<e& ceW ceewefke mebkegeve DeejbYe kej efoee nw. Yeejleere
efjpeJe& yeQke ves cege mHeerleer kees efveebef$ele kejves kes efueS, peesefke Je<e& keer DeefOekeebMe
DeJeefOe ceW oes DebkeeW ceW Leer, efheues Ske Je<e& ceW jshees oj kees 6.75% mes eceMe ye{ekej
8.50%( 175 DeeOeej DebkeeW keer Je=ef) kej efoee nw. Yeejleere efjpeJe& yeQke ves Deejef#ele
vekeoer efveefOe Devegheele (meer Deej Deej) ye{ekej Dehewue 2011 mes peveJejer 2012 leke
6.0% keer oj hej DeheefjJee|lele jKee. Fmemes heCeeueer ceW lejuelee kece ngF& Deewj heCeeueer
ceW lejuelee keceer kees kece kejves kes efueS Yeejleere efjpeJe& yeQke ves DeejbYe ceW Deejef#ele
vekeoer efveefOe Devegheele (meer.Deej.Deej)peveJejer 2012 ceW 50 DeeOeej Debke Ieekej
6% mes 5.50% leLee ceee& 2012 ceW 5.50% mes 4.75% kej efoee. yeWeceeke& Depe&ve
8% mes 8.95% kes oeejs ceW jne.
Yeejleere efj]peJe& yeQke ves Deheves veerefle JeeJe ceW cege mHeerefle keer oj kees efveebef$ele jKeves
kes efueS ceee& 2010 mes Deetyej 2011 keer DeJeefOe kes oewjeve Deheveer veerefle oj ceW
375 DeeOeej DebkeeW keer Je=ef keer. efomecyej 2011 ceW ceOe efleceener meceer#ee kes oewjeve
Yee.efj. yeQke ves Deheveer veerefle ojeW ceW keesF& heefjJele&ve veneR efkeee. leermejer efleceener ceW Je=ef
oj 6.1% leke Ie peeves kes keejCe Yeejleere efj]peJe& yeQke ves Je=ef oj - cege mHeerefle
keer ieefle ceW meblegueve yeveees jKeves kes efueS 2012-13 kes efueS Deheves veerefle JeeJe ceW
ojeW kees kece kejves kes efueS Deewj DeefOeke keej&JeeF& kejves kes mebkesle efoS nQ. Yeejleere
efjp] eJe& yeQke ves 2012-13 keer hecegKe veerelf e Iees<eCeeDeeW ceW efvecveefueefKele kes mebkesle efoes nQ :
- Jele&ceeve Je=ef oj kees meblegefuele jKeves kes efueS veerefle ojeW ceW mebMeesOeve
- ceebie DeeOeeefjle cege mHeerefle kes GYejles ngS oyeeJe kes efKeueeHe megj#ee kes Gheee
kejvee.
- efJeeere heCeeueer kees yesnlej lejuelee heoeve kejvee.
Yeejleere efj]peJe& yeQke ves Dehewue 2012 ceW lelkeeue heYeeJe mes efjhees oj leLee efjJeme&
efjhees oj ceW 50 DeeOeej DebkeeW keer keceer kejkes Gmes eceMe 8% Deewj 7% kej
efoee. Devegmetefele JeeefCeeqpeke yeQkeeW kees yesnlej lejuelee heoeve kejves kes efueS GvneWves
ceee|peveue mLeeeer megefJeOee (SceSmeSHe) kes Debleie&le GOeej meerceeDeeW kees efheues otmejs
heKeJee[s kes Deble ceW Gvekeer efveJeue ceebie Deewj ceereeoer oseleeDeeW (Sve[ererSue) kes
yekeeee ceW Je=ef kejkes Gmes 1% mes ye{ekej 2% kej efoee nw.
4. yeQeEkeie Geesie keer heJe=efeeeB
Je=ef leLee cege mHeerefle keer heJe=efe kes meeLe meecebpeme kes Devegmeej iewj KeeeeVe meeKe
Je=ef Je<e& oj Je<e& DeeOeej hej 2011-12 kes oewjeve 17% jner peesefke Yeejleere efj]peJe&
yeQke eje 16% kes meteke Devegceeefvele mlej mes DeefOeke nw, leLeeefhe pecee jeefMeeeW keer
Je=ef oj ceee& 2012 kes Deble ceW 13.4% Leer peyeefke Yeejleere efj]peJe& yeQke ves 15.5%
kes mlej kee Devegceeve ueieeee Lee. en Je=ef oj yeQkeeW eje Ge yeepe oj yeveees
jKes peeves kes yeeJepeto jner. Fmemes meeKe Je=ef leLee pecee Je=ef kes yeere ye[e Deblejeue
GlheVe nes ieee.
Indias exports crossed the US$300 Bn mark this year. As per the
provisional data, Indias exports grew to US$ 303.7 Bn registering
a growth of 21%. Top performing sectors include engineering,
petroleum & oil products among others. Imports grew by 32.1%
to US$488.6 Bn. Major sectors that contributed to the burgeoning
imports include petroleum, oil, lubricants, gold & silver, coal among
others.
The overall trade deficit stood at record US$184.9 Bn. This years
trade deficit looks significant particularly when the trade deficit for
2010-11 was estimated at US $ 104.82 Bn which was lower than the
deficit of US $ 109.62 Bn during 2009-10. The trade deficit figures
may adversely impact Indias current account as well as the rupee
movement.
Moving into 2012-13, with no solution to euro crisis and listless
growth in the US, it will be challenging year ahead for Indian
exporters. However, India looks forward to double its export value
of 2009 by 2014 with a mix of policy instruments and diversification
of export markets.
3. Reserve Bank of India Policy Stance
The Reserve Bank of India started its monetary tightening in this
fiscal. The Reserve Bank of India gradually increased repo rates
from 6.75% to 8.50% (increase by 175 bps) to contain the inflation
which was hovering around double digit mark for most period of
the year. The Reserve Bank of India kept the Cash Reserve Ratio
(CRR) unchanged at 6% from April 2011 till January 2012. This led
to liquidity deficit in the system and to reduce the liquidity deficit
in the system the Reserve Bank of India reduced the Cash reserve
ratio (CRR) initially by 50 bps from 6% to 5.50% on January 2012
and then to 4.75% from 5.50% in March 2012. The benchmark
yields were in the range of 8% to 8.95%.
Reserve Bank of India in its policy stance of containing the inflation
and anchor inflation expectations raised policy rate by 375 basis
points during March 2010 October 2011. During its mid-quarter
review in December 2011, RBI kept the policy rates unchanged.
As the growth decelerated significantly in quarter 3 to 6.1%
considering the growth-inflation dynamics Reserve Bank of India
in its policy stance for 2012-2013 indicated further actions towards
the lowering of the rates. Accordingly Reserve Bank of India in its
major policy announcements for 2012-2013 indicated to:
-
Modify policy rates conducive to the current growth

moderation.
Ensure safeguards against demand-led inflationary pressures

re-emerging .
Provide greater liquidity cushion to the financial system.
Reserve Bank of India reduced the repo rate by 50 basis points

to 8 %and the reverse repo rate to 7% with immediate effect in
April, 2012.In order to provide greater liquidity cushion to the
scheduled commercial banks it raised their borrowing limits under
the Marginal Standing Facility ( MSF ) from 1 % to 2 % of their net
demand and time liabilities ( NDTL ) outstanding at the end of the
second preceding fortnight with immediate effect.
4. Banking Industry Trends
In consistency with the growth and inflationary trends the non food
credit growth on Year on Year basis, has increased by 17% during
2011-12 which is above the indicative projected level of 16 % by
Reserve Bank of India. However the deposit growth was 13.4 % by
the end of March 2012 against the Reserve Bank of India projected
level of 15.5 %. This was despite Banks maintaining high interest
rates on deposits. This has resulted in wide gap between Credit
Growth and Deposit growth.
Jeeef<e&ke efjHees&
2011 - 2012 | 22
5. Business Performance of the Bank
5. yeQke
kee keejesyeejer efve<heeove

5.1 efheues oes Je<eeX kee yeQke kee kegue keejesyeej meefcee efvecvehekeej nw :efJeJejCe
Particulars

kegue Deefece Total Advances
kegue keejesyeej mebefcee Total Business Mix
5.1 The composition of Total Business Mix of the Bank for the last
two years is as under:
(` kejes[ ceW) (` in Crs)
ceee& 2011
March 2011
ceee& 2012
March 2012
64,209.62
77,166.80
45,163.37
57,159.20
1,09,372.99
1,34,326.00
5.2
yeQke kee mebefcee keejesyeej ceee& 2011 ceW ` 1,09,372.99 kejes[ mes ye{kej
ceee& 2012 ceW `1,34,326.00 kejes[ leke hengBe ieee pees efke 22.81% keer Je=ef
oMee&lee nw.
5.3 kegue pecee jeefMeeeb ceee& 2012 kees ` 77,166.80 kejes[ kes mlej leke hengBe ieF&
pees efke efheues Je<e& kes mlej ` 64,209.62 kejes[ ceW 20.18% keer Je=ef oMee&leer nQ.
5.2 Business Mix of the Bank has increased from ` 1,09,372.99

crore as of March 2011, to ` 1,34,326.00 crore as of March 2012,
5.3 Total Deposits have grown to the level of ` 77,166.80 crore as
of March 2012 as compared to ` 64,209.62 crore as of March 2011,
yeQke kes kegue Deefiece ceee& 2012 kees ` 57,159.20 kejes[ leke hengBe ieS pees
efke ceee& 2011kes ` 45,163.37 kejes[ kes mlej ceW 26.56% keer Je=ef oMee&les nQ.
5.4 Total Advances of the Bank stood at ` 57,159.20 crore as of

March 2012 as compared to ` 45,163.37 Crore as of March 2011,
6.
6. Deposits Mobilisation
5.4
pecee mebienCe
6.1
efJee Je<e& 2011-12 kes oewjeve efJeefYeVe JeieeX keer pecee jeefMeeeW ceW ` 12,957.18
kejes[ keer Je=ef ngF&. efJee Je<e& 2010-11 leLee 2011-12 kes efueS pecee jeefMeeeW keer
legueveelceke eqmLeefle efvecve hekeej nw :
6.1 The incremental growth in different segments of Deposit

was to the extent of `12,957.18 Crore during the FY 2011-12. A
comparative position of Deposits for the FY 2010-11 and 2011-12
is as under:
(` kejes[ ceW)
ceeveob[
(` in Crore)
ceee& 2011
March 2011
ceee& 2012
March 2012
eeuet Current
5419
(8.74%)
7273
(10.01%)
yeele Savings
17325
(27.94%)
19317
(26.60%)
meeJeefOe Term
39241
(63.31%)
47250
(65.06%)
61985
73840
2225
3327
64210
77167
35.42%
34.46%
PARAMETERS
kegue pecee jeefMeeeb Aggregate Deposits

Deblej yeQke pecee jeefMeeeb Inter Bank Deposits
kegue peceeDeeW ceW ee.Kee./ye.Kee. (%) CASA to Total Deposits
(keeske ceW efoS ieS DeeBke[s kegue pecee jeefMe ceW heefleMele pecee jeefMe kee mebkesle kejles
nQ)
6.2 Je<e& 2011-12 kes oewjeve kegue pecee jeefMeeeW ceW eeuet Keelee yeele Keelee peceeDeeW
kee DebMe efheues Je<e& kes 35.42% kes mlej mes Lees[e Iekej 34.46% nes ieee. efheues
Je<e& kes 24.15% keer leguevee ceW Je<e& kes oewjeve eeuet Keelee yeele Keelee peceeDeeW ceW
16.91% keer Je=ef ngF&.
7. meeKe DeefYeefveeespeve SJeb meghego&ieer.
Je<e& 2011-12 ves mLeeveere leLee Jewefeke he ceW Ske yengle ner egveewleerhetCe& mLetue
Deee|Leke JeeleeJejCe kee meecevee efkeee nw. Iejsuet he ceW nceW cege mHeerefle menveMeeruelee
kes mlej mes DeefOeke nesves, Ge efJeeere Ieee, eeuet Keeles kee Ieee ye{ves, mebkegefele
(Figures in bracket indicate percentage deposits to aggregate

deposits)
6.2 Share of CASA Deposits to Total Deposits during 2011-12
marginally declined to 34.46% from 35.42% in the previous year.
During the year, CASA increased by 16.91 % as compared to 24.15
% in the previous year.
7. Credit Deployment and Delivery
Year 2011-12 has witnessed a very challenging macroeconomic
environment locally as well as globally. Domestically, we had
to deal with concerns arising due to inflation being above the
tolerance level, higher fiscal deficit, widening current account
lejuelee eqmLeefleeeW, Je=ef oj Ieves leLee DeeeqmleeeW keer iegCeJeee Ieves kes keejCe
GlheVe eqmLeefleeeW kee meecevee kejvee he[e. Fve meYeer mecemeeDeeW kes meeLe yeQke ves
Deheveer efJeJeskehetCe& meeKe heyebOeve veerefle kes Devegmeej Deheveer iegCeelceke DeeeqmleeeW kee
DeeOeej ye{eee nw.
yeQke kes DeefieceeW ceW ` 11995.83 kejes[ keer Je=ef ngF& Deewj Jen 31.03.2011 kees
` 45163.37 kejes[ mes ye{kej 31.03.2012 kees ` 57159.20 kejes[ leke
hengBe ieS, peesefke 26.56% keer Je=ef oMee&les nQ. Je<e& kes oewjeve SceSmeSceF&, ke=ef<e
leLee efjsue meskej hej eespeveeye lejerkes mes peesefKece efJelejCe hej efJeMes<e Oeeve
efoee ieee.
deficit, tight liquidity conditions, deceleration in growth, and also

deteriorating asset quality. With all these challenges, the Bank has
expanded its quality asset base in line with its policy on prudent
credit management.
The advances of the bank increased by Rs.11995.83 crore
from Rs.45163.37 crore as on 31.03.11 to Rs.57159.20 crore as
on 31.03.12, registering a growth of 26.56%. During the year,
focused attention was given for accelerated lending under MSME,
Agriculture and Retail sectors, strategically with policy of risk
diversification.
14000
12000
(` kejes[ ceW) (` in Crs)
11435
10605
10000
8291
8000
6784
7282
6136
6389
6989
2010-11
2011-12
6000
4000
2000
0
Infrastructure
MSME
Retail
Agriculture
yeQke kes meskejJeej efveJesMe kes Devegmeej Geesie kees efoes ieS $eCeeW ceW 19.37% keer
Je=ef ngF& efpemeceW SceSmeSceF&, efjsue, ke=ef<e Deeefo hecegKe nw. SceSmeSceF& efjsue leLee
ke=ef<e DeefieceeW ceW Je=ef oj eceMe 22.22%, 18.69% leLee 9.39% jner. $eCeeW ceW
Je=ef oj efjsue leLee keeheexjs Keb[ oesveeW kes Debleie&le yeQke kes efJeefYeVe $eCe GlheeoeW
kes heYeeJeer efJeheCeve heeemeeW mes heehle keer ieF&. nceejs yeQke ves iegCeelceke $eCe hemleeJeeW kees
heehle kejves kes efueS 10.01.2011 mes $eCe mecetnve ke#e ([erSmemeer) keer mLeehevee keer
nw efpememes nceejs efJeeceeve ieenkeeW keer DeeJeMekeleeDeeW kees hetjer kejves kes meeLe-meeLe
nceejs yeQke keer Meguke DeeOeeefjle Deee Yeer ye{er nw. $eCe mecetnve kes DeueeJee Ge ke#e
lekeveerkeer Deee|Leke mebYeeJelee DeOeeve (erF&Jeer) leLee Deve SpeseqvmeeeW eje leweej
keer ieF& erF&Jeer efjheeseX keer peebe Yeer kejlee nw.
As per sectoral deployment of the Bank, lending to industry grew

by 19.37% led by MSME, Retail, Agriculture etc. The growth in
MSME, Retail and Agriculture advance has been 22.22%, 18.69%
and 9.39% respectively. The growth in credit was achieved through
intense marketing of various loan products of the bank both
under retail and corporate segments. Our Bank has started Debt
Syndication Cell (DSC) with effect from 10.01.2011 for mobilization
of quality credit proposals, increasing fee based income besides
meeting requirements of our existing clients. Apart from the Debt
Syndication, Cell also carries out Techno Economic Viability Study
(TEV) and vetting of TEV reports prepared by other agencies.
ieenkeeW keer DeeJeMekelee kees hetje kejves Deewj Gvekes MeerIe efveheeve kes efueS yeQke kes
efJeefYeVe efJeefMe $eCe efJelejCe kes - pewmes hecegKe keseW eLee, veF& efouueer, cegbyeF&,
esVew, keesuekeelee SJeb Denceoeyeeo ceW keeheexjs keejesyeej MeeKeeSB (meer yeer yeer) leLee
Deeweesefieke efJee MeeKeeSB (DeeF&.SHe.yeer.) Sce.Sme.Sce.F&. DeefieceeW kes efueS keserke=le
heesmeseEmeie kes, efjsue GlheeoeW kes efueS efJeefYeVe #es$eere keeee&ueeeW kes lenle efjsue
Deeeqmle MeeKeeDeeW ves yeQke kes heeemeeW ceW Je=ef keer nw.
Banks various specialized credit outlets viz. Corporate Business

Branches (CBBs) and Industrial Finance Branches (IFBs) at major
centers viz. New Delhi, Mumbai, Chennai, Kolkata & Ahmedabad,
centralized processing centre for MSME advances, Retail Asset
Branches for retail products under various Regional Offices have
augmented the banks efforts of speedy disposal to meet need of
customers.
je^ efvecee&Ce kes heefle Deheveer heefleyelee kes meeLe yeQke ves cetueYetle megefJeOeeDeeW kes efJeeereve
ceW meefeelee mes Yeeie efueee nw. Je<e& 2011-12 kes oewjeve yeQke kee heefjeeueveelceke
GOeej 18.55% jne. cetueYetle megefJeOee #es$e kees yeQke kes $eCe 31.3.11 kes
`11434.89 kejes[ mes Iekej 31.3.12 kes ` 10605.16 kejes[ jn ieS. en
meye Fme leLe kes keejCe ngDee keeeWefke heeefuele Deefveeefcelelee kees osKeles ngS sueerkee@
ce #es$e kes lenle yengle mes keeheexjsme ves Deheveer ose jeefMe kee Yegieleeve kej efoee Lee.
With its commitment towards nation building, the Bank has been
actively participating in infrastructure financing. During 2011-12,
Infrastructure lending constituted 18.55%. The banks exposure
to infrastructure sector decreased from Rs. 11434.89 crore as on
31.03.11 to Rs.10605.16 crore as on 31.03.12. This was on account
of the fact many corporates repaid their dues under telecom sector
in view of prevailing uncertainty. In power sector many short
term loans were not rolled over on due dates. However, the Bank
Jeeef<e&ke efjHees&
2011 - 2012 | 24
hee@Jej #es$e ceW yengle mes DeuheeJeefOe $eCe Deheveer efveele leejerKe kees veneR Yejs ieS. leLeeefhe,
yeQke ves Deve $eCeoeleeDeeW kes DevegmejCe ceW heerSmeet efJelejCe kebheefveeeW kees Gvekeer ose
jeefMe keer hegvemejevee kejves ceW ceoo keer nw. cetueYetle megefJeOeeDeeW kes Debleie&le #es$eJeej
efJelejCe efvecveevegmeej jne :
373.3
extended help to PSU distribution companies in restructuring their

dues in line with other lenders. The sectoral deployment under
infrastructure credit has been as under:
854.09
576.66
Other
Road & Port
Telecom
Power
8800.71
$eCe efveiejeveer SJeb Deeeqmle iegCeJeee

yeQke ves DeeeqmleeeW kees Deer iegCeJeee megefveeqele kejves nsleg meg{ efveiejeveer heCeeueer
mLeeefhele keer nw. yeQke ves meceehetJe& esleeJeveer heCeeueer hej DeeOeeefjle Ske JeJemLee
mLeeefhele keer nw, pees Gve KeeleeW hej, peneB pejer nes ienve efveiejeveer jKeleer nw leLee
GvnW Devepe&ke Deeeqmle esCeer ceW eues peeves mes jeskeleer nw.
8. heeLeefcekelee #es$e kees Deefiece
8.1 heeLeefcekelee #es$e kees $eCe heoeve kejves kes meeLe yeQke Deheves meeceeefpeke GejoeefelJeeW
kee efvejblej efveJe&nve kej jne nw. yeQke ves heeLeefcekelee #es$e DeefieceeW kes efJeefYeVe #es$eeW kees $eCe
heYeeJe ye{eves kes efueS Je<e& kes oewjeve yeng GvcegKeer eespeveeSb Deheveeeer. ceee& 2011 kes `
keer leguevee ceW yeQke kes heeLeefcekelee #es$e kes Deefiece ceee& 2012 ceW ye{kej `
15150 kejes[
leke hengB e ieS, pees efke efheues Je<e& kes yeeo 13.22% keer Je=e
f ope& kejles
17153 kejes[
nQ. ceee& 2012 ceW meceeeesepf ele efveJeue yeQke meeKe ceW heeLeefcekelee #es$e DeefieceeW kee Devegheele
efveeeceke efoMeeefveosMeeW kes 40% keer leguevee ceW 38.54% jne.
8.2 ke=ef<e GOeej
mejkeej kes ke=ef<e GOeej hewkespe kes DevegmejCe ceW yeQke ke=ef<e #es$e kees $eCe heJeen ye{eves
kes efueS ueieeleej DeeJeMeke Gheee kej jne nw.
Credit Monitoring & Asset Quality
Je<e& kes oewjeve ke=ef<e GOeej ceee& 2011 kes ` 6389 kejes[ kes mlej mes
ye{kej ceee& 2012 kees ` 6989 kejes[ nes ieS, pees 9.39% keer Je=ef
oMee&lee nw. yeQke kes meceeeesefpele efveJeue GOeej ceW ke=ef<e yekeeee GOeej kee
Devegheele 15.71% Lee.
During the year, the outstanding under agriculture credit increased

from the level of ` 6389 Crore as of March, 2011 to ` 6989 Crore
as of March 2012, registering a growth of 9.39 %. The outstanding
exposure under agriculture credit represented 15.71% of the
Adjusted Net Bank Credit.
8.3 efJeMes<e
ke=ef<e meeKe eespevee kes Debleie&le heieefle

yeQke ves Je<e& 2011-12 kes oewjeve ` 2200 kejes[ kes ue#e keer leguevee ceW efJeMes<e $eCe
eespevee kes Debleie&le ` 2768 kejes[ efJeleefjle efkeS efpememes yeQke kes efveOee&efjle ue#e kes
125.82% oMee&lee nw.
8.4 . osvee efkemeeve esef[ kee[&
8.3 Progress under Special Agricultural Credit Plan
Je<e& kes oewjeve yeQke ves ` 492.77 kejes[ kes 56853 veS efkemeeve esef[ kee[& (kes meer
meer) peejer efkeS nQ, efpememes Je<e& kes Deble ceW yeQke eje peejer efkeS ieS efkemeeve esef[
kee[eX keer kegue mebKee 196817 leLee $eCe efJemleej ` 2078.37 kejes[ nes ieee nw.
8.5 met#ce eEmeeeF& heefle (Sce DeeF& Sme) kes Debleie&le heieefle
met#ce eEmeeeF& heefle kees heeslmeenve osves kes efueS yeQke ves cesmeme& iegpejele ieerve
efjJeesuegMeve kebheveer efueefces[ kes meeLe meneesie mes met#ce eEmeeeF& heefle kes
The Bank has issued 56853 fresh Kisan Credit Cards (KCCs)
involving credit assistance of ` 492.77 Crore during the year, taking
the total number of KCCs to 196817 lakhs involving an outstanding
credit of ` 2078.37 Crore, as at the end of the year.
The Bank has put in place robust monitoring system for ensuring
good quality of assets. The Bank has put in place a system where
based on Early Warning System, accounts are put on close watch,
wherever required and slippage in asset category is arrested.
8. Advances to Priority Sector:
8.1 The Bank has been consistently fulfilling its social obligations
in respect of priority sector lending. The Bank has adopted multi
pronged strategies during the year, to augment credit flow to this
sector. Priority Sector Advances of the Bank have thus increased
from the level of `15150 Crore as of March, 2011 to ` 17153 Crore
as of March, 2012, registering a growth of 13.22 %. The ratio of
priority sector advances to Adjusted Net Bank Credit stood at
38.54% as of March, 2012 against the regulatory guidelines of 40%.
8.2 Lending to Agriculture
In line with the Governments Farm Credit Package, the Bank has
been continuously taking necessary measures to step up the flow
of credit to agriculture.
The Bank has disbursed ` 2768 crore during the year 2011-12
under Special Agriculture Credit Plan as against the target of
`2200 Crore thus registering 125.82% achievement of the target
set for the Bank.
8.4 Dena Kisan Credit Cards
8.5 Progress under Micro Irrigation Systems (MIS):

In order to promote Micro irrigation system, the Bank has financed
3736 farmers aggregating to ` 48.34 Crore for installation of Micro
mebmLeeheve kes efueS 3736 efkemeeveeW kees kegue .48.34 kejes[ kes $eCe efJeleefjle
efkeS nQ.
8.6 Yeejle mejkeej keer 2% yeepe Devegoeve eespevee kes lenle efkemeeveeW kees
jenle
yeQke ves Yeejle mejkeej keer yeepe Devegoeve eespevee kes Debleie&le Hemeue $eCe kes efueS 201112 kes oewjeve 1.5% yeepe Devegoeve kes Debleie&le ` 5.11 kejes[ SJeb 2% Deefleefje yeepe
keer kegue yeepe jenle mJeerke=le keer nw.
Devegoeve kes Debleie&le ` 8.83 kejes[
Fmeer hekeej yeQke ves 2011-12 kes oewjeve efJeleefjle Hemeue $eCe kes efueS 2% yeepe
Devegoeve kes Debleie&le ` 20.93 kejes[ SJeb 3% Deefleefje yeepe Devegoeve kes Debleie&le
` 6.59 kejes[ pecee efkees nQ.
8.7 efkemeeve keueyeeW keer mLeehevee
ceee&, 2012 kees yeQke ves 1652 efkemeeve keueye mLeeefHele efkeS.
8.8 mJeeb meneelee mecetneW (Sme Se peer) kees efJeeereve
ceee& 2012 leke yeQke eje meeKe mebye mJeeb meneelee mecetneW keer mebKee ye{kej 23341
leke hengB e ieF& efpeveceW ` 97.11 kejes[ keer jkece Meeefceue nw. ceee& 2011 kees meeKe mebye
mJeeb meneelee mecetneW keer mebKee 22364 Leer efpeveceW ` 89.05 kejes[ keer jkece Meeefceue nw.
Je<e& kes oewjeve yeQke eje 977 vees mJeeb meneelee mecetneW kees $eCe megeJf eOee mes pees[e ieee nw.
8.9 ceefnueeDeeW kees $eCe heJeen
ceee& 2011 kes ` 2043 kejes[ kes mlej keer leguevee ceW ceefnueeDeeW kees $eCe heJeen kee
mlej ceee& 2012 ceW ye{kej ` 2261 kejes[ nes ieee nw, efpememes FmeceW 10.67% keer
Je=ef ope& ngF& nw. Yeejle mejkeej eje efveOee&efjle 5% ue#e keer leguevee ceW ceefnueeDeeW kees
yekeeee $eCe heJeen meceeeesefpele efveJeue yeQke $eCe kee 5.08% nw. ceefnuee meMeefekejCe
kes yeejs ceW peeiekelee ueeves kes efueS yeQke ves Debleje&êre ceefnuee efoJeme kes DeJemej hej
Deveske keee&ece Deeeesefpele efkeS.
8.10 kecepeesj JeieeX kees Deefiece
heeLeefcekelee #es$e ceW nes jns efJekeeme kes meeLe-meeLe kecepeesj JeieeX kes DeefieceeW ceW Yeer Je=ef
ngF& nw. ceee&, 2011 ceW Fve DeefieceeW kee mlej ` 2689 kejes[ Lee, pees ceee& 2012 ceW
ye{kej ` 3619.52 kejes[ nes ieee, pees efke 34.56% keer Je=ef oMee&lee nw. kecepeesj
JeieeX kees yeQke kee Deefiece meceeeesefpele efveJeue yeQke meeKe kee 8.13% jne.
Irrigation System in collaboration with M/s Gujarat Green Revolution

Company Ltd.
8.11
Devegmetefele peeefle / pevepeeefle kees Deefiece

heeLeefcekelee #es$e kes Debleie&le De.pee./De.pe.pee. kees DeefieceeW kee kegue mlej ceee&,
2011 ceW ` 753 kejes[ Lee pees ceee&, 2012 ceW ye{kej ` 798 kejes[ nes ieee, pees
6% keer Je=ef oMee&lee nw. Depee / Depepee kees DeefieceeW kee efnmmee heeLeefcekelee #es$e kes
$eCeeW kee 4.65% nw.
8.11 Advances to SC / ST Communities
8.12
8.12 Coverage under CGTMSE scheme:
meer.peer.er.Sce.Sme.F&. eespevee kes Debleie&le ieejber megj#ee :

ueIeg SJeb met#ce GeefceeeW kees mebheee|eke cege $eCe heoeve kejves kes efueS yeQke ueIeg SJeb
met#ce GeceeW kes efueS meeKe ieejber efveefOe veeme (meer.peer.er.Sce.Sme.F&) keer ieejber
eespevee kes Debleie&le menYeeefielee kej jne nw. GeefceeeW kee Yeej kece kejves kes efueS
yeQke ieejber Meguke kee 50% Yeer Jenve kej jne nw. Je<eele ceW ` 367.62 kejes[ kes
6875 ceeceueeW kees Fme eespevee kes lenle ieejber megj#ee heoeve keer ieF& nw pees efke
56% keer Je=ef oMee&leer nw.
8.13 mJeCe& peebleer ieeceerCe DeeJeeme efJee eespevee (peer.pes.Deej.Se.SHe.Sme)
ieeceerCe #es$eeW ceW efjneeMeer FkeeFeeW kees efJeehees<eCe kejves kes GsMe mes yeQke mJe.pe.iee.
Dee.efJe. eespevee kee keeee&vJeeve kej jne nw. Je<e& kes oewjeve yeQke ves 3110 ueeYeee|LeeeW
kees $eCe mJeerke=le efkees Deewj meceer#eeOeerve Je<e& kes oewjeve Fme eespevee kes Debleie&le yeQke
ves 88.85% leke ue#e heeeqhle keer.
8.14 Deuhe mebKekeeW kes keueeCe kes efueS heOeeve ceb$eer kee 15 meteer
keee&ece
DeuhemebKeke mecegoeeeW kees yeQke kes Deefiece 23.07% Je=ef ope& kejles ngS ceee& 2011
8.6 Relief to Farmers under Govt. of Indias 2% Interest

Subvention Scheme:
Under the Interest Subvention Scheme of GOI, the Bank has
provided ` 5.11 Crore under 1.5% interest subvention and ` 8.83
Crore under 2 % additional interest subvention for the crop loans
disbursed during 2011-12.
Similarly, Bank has credited ` 20.93 Crore under 2% interest
subvention and ` 6.59 Crore under 3% additional interest
subvention for the crop loans disbursed during 2011-12.
8.7 Formation of Farmers Clubs:
The Bank has formed 1652 farmers' club as on March, 2012.
8.8 Financing to Self Help Groups (SHGs) :
The cumulative number of SHGs credit linked by the bank increased
to 23341 involving ` 97.11 Crore as of March 2012 against 22364
SHGs involving ` 89.05 Crore as of March, 2011. During the year
977 new SHGs have been credit linked by the Bank.
8.9 Credit Flow to Women :
The aggregate credit flow to women has increased from a level
of `2043 Crore as of March 2011 to a level of ` 2261 Crore as
of March, 2012, registering a growth of 10.67%. The outstanding
credit flow to women constituted 5.08% of the Adjusted Net Bank
Credit as against a target of 5% set by the Govt. of India. With a
view to create awareness on women empowerment, the Bank
organized a number of events on the International Womens Day.
8.10 Advances to weaker section
Consistent with the growth in priority sector advances, the advances
to the weaker section increased from a level of ` 2689 Crore as of
March 2011 to ` 3619.52 Crore as of March 2012, registering a
growth of 34.56 %. The Bank advances to Weaker Section stood at
8.13% of the Adjusted Net Bank Credit.
The aggregate level of advances to SC/ST Communities, within the
priority sector increased from a level of ` 753 Crore as of March,
2011 to ` 798 Crore as of March, 2012, registering a growth of 6%.
The share of advances to SC/ST is 4.65 % of the priority sector
credit.
The Bank has been participating under the guarantee scheme of
the Credit Guarantee Fund Trust for Small and Micro Enterprises
(CGTMSE) to provide collateral free loans to small and microenterprises. In order to mitigate the burden on entrepreneurs, the
Bank is also bearing 50% of the Guarantee fees. The total number
of cases covered under the scheme stood at 6875 with a guarantee
cover of ` 367.62 Crore, as at the end of the year registering a
growth of 56%.
8.13 Golden Jubilee Rural Housing Finance Scheme (GJRHFS):
In order to promote financing of dwelling units in rural areas, the
Bank has been implementing GJRHFS. Bank has granted loan to
3110 beneficiaries during the year and achieved the target to the
extent of 88.85 % under the scheme.
8.14 Prime Ministers 15 point Programme for the welfare of
Minorities:
The credit flow to minority communities has increased from the
level of ` 1400 crore as of March 2011 to ` 1723 crore as of March
Jeeef<e&ke efjHees&
2011 - 2012 | 26
kes ` 1400 kejes[ mes ye{kej ceee& 2012 kees ` 1723 kejes[ nes iees nQ pees efke
heeLeefcekelee #es$e kes DeefieceeW kee 10.05% nw.
8.15 mejkeej eje heeeesefpele keee&ece
Yeejle mejkeej ves ieeceerCe SJeb Menjer #es$eeW ceW met#ce GeceeW keer mLeehevee kes ceeOece mes
jespeieej DeJemej me=efpele kejves kes efueS efoveebke 01.04.2008 mes ieeceerCe jespeieej
me=peve keee&ece (Deej F& peer heer) SJeb heOeeve ceb$eer jespeieej eespevee (heer Sce Deej JeeF&)
kees efceueekej heOeeve ceb$eer jespeieej me=peve keee&ece (heer Sce F& peer heer) veece mes veeer
eespevee keer MegDeele keer nw.
yeQke iejeryeer Gvcetueve leLee mJejespeieej me=peve keer mejkeej eje heeeesefpele eespeveeDeeW
kee meefeelee mes keeee&vJeeve kej jne nw. yeQke ves heer.Sce.F&.peer.heer. kes Debleie&le 18092
ueeYeee|LeeeW kees ` 106.45 kejes[, leLee mJeCe&peebleer ieece mJejespeieej eespevee kes
Debleie&le 31769 ueeYeee|LeeeW kees ` 72.53 kejes[ SJeb mJeCe& peebleer Menjer mJejespeieej
eespevee (Sme pes Sme Deej JeeF&) kes lenle 11445 ueeYeee|LeeeW kees ` 28.53 kejes[
kes $eCe mJeerke=le efkeS nQ.
8.16 osvee meeceeve esef[ kee[& ([er peer meer meer) eespevee
yeQke ieeceerCe leLee Gheveiejere #es$eeW ceW Deuhe meeOeveeW Jeeues GOeejkelee&DeeW kees Fme
eespevee kes Debleie&le ` 25000/- leke keer DeesJej[êHe megefJeOee heoeve kej jne nw.
ceee& 2012 leke yeQke ves 17608 [er peer meer kee[& peejer efkees nQ.
8.17 osvee Yetefcenerve efkemeeve esef[ kee[&
yeQke ves hesoej efkemeeveeW, ceewefKeke heeOeejkeeW, yebeeer ceW Kesleer kejvesJeeues efkemeeveeW,
Yetefcenerve cepeotjeW, Deeefo kes efueS Ske efJeMes<e eespevee DeejbYe keer nw efpemekes Debleie&le
efJeefYeVe ke=ef<e leLee mebye efeeekeueeheeW, efpemeceW GheYeesie Yeer Meeefceue nw, kes efueS
.25000/- leke $eCe megefJeOee heoeve keer peeleer nw. eespevee kes Debleie&le Je<e& kes oewjeve
2720 Yetefcenerve efkemeeve esef[ kee[& peejer efkeS ieS nQ.
8.18 efJeeere mee#ejlee / meeKe hejeceMe& kes
Yeejleere efj]peJe& yeQke ves 100% efJeeere meceeJesMeve kees megefveeqele kejves kes heeespeve
mes yeQkeeW kees mebyebefOele DeieCeer efpeueeW ceW meeKe hejeceMe& kes Keesueves kes efveosMe efoS
nQ. leodvegmeej meeKe hejeceMe& kes mLeeefhele kejves kes yeejs ceW Yeejleere efjpeJe& yeQke kes
efoMeeefveosMeeW kes DevegmejCe ceW yeQke ves ieebOeerveiej #es$e kes Debleie&le efncceleveiej (efpeuee
meeyejkeebe) ceW efoveebke 08.08.2007 kees Dehevee heLece meeKe hejeceMe& kes mLeeefhele
efkeee. yeQke ves iegpejele jepe ceW heeuevehegj, cesnmeeCee, Yegpe, efncceleveiej, ieebOeerveiej
leLee oeoje veiej nJesueer kes Meeefmele heosMe ceW efmeueJeemee ceW meeKe hejeceMe& kes Keesues
nQ. Ge keseW kee veece osvee efce$e jKee ieee nw.
8.19 kee@heexjs meeceeefpeke GejoeefelJe
8.19.1 ieeceerCe mJejespeieej heefMe#eCe mebmLeeve (Deej.Sme.F&.er.DeeF&.)
osvee yeQke ves ieeceerCe efJekeeme ceW efJeefYeVe keeeeX kes efueS ` 150.00 ueeKe keer DeejbefYeke
hetbpeer kes meeLe Ske meesmeeeer `òsvee ieeceerCe efJekeeme heefleeve'' ([erDeej[erSHe) keer
mLeehevee keer nw. [erDeej[erSHe ves yeQke kes DeieCeer efpeueeW ceW, efpeveceW yeQke DeieCeer yeQke
keer efpeccesoejer efveYee jne nw, ceW 12 mJejespeieej heefMe#eCe kes (DeejSmeF&erDeeF&)
mLeeefhele efkeS nQ FveceW Meeefceue nQ iegpejele jepe ceW (1) Denceoeyeeo, (2) ke, (3)
cesnmeeCee, (4) yeveemekeebe, (5) meeyejkeebe, (6) heeCe leLee eermeie{ jepe
ceW (7) ogie&, (8) Oecelejer, (9) cenemecegbo, (10) jeehegj, (11) jepeveboieebJe leLee
(12) oeoje Deewj veiej nJesueer kesv Meeefmele eosMe ceW efmeueJeemee ceW, peneb yeQke DeieCeer
yeQke kee GejoeefelJe efveYee jne nw.
8.19.2 yeeefuekeeDeeW keer efMe#ee kees heeeesefpele kejvee
kee@heexjs meeceeefpeke GejoeefelJe kes Yeeie kes he ceW, yeQke ves Deheves mesJee #es$e kes
ieebJeeW keer yeeefuekeeDeeW keer efMe#ee kes heeeespeve kes efueS `òsvee ue#ceer efMe#ee heeslmeenve
eespevee'' kes veece mes Ske eespevee DeejbYe keer nw. Fme eespevee kes Debleie&le yeQke Deheveer
MeeKeeDeeW kes keceeve #es$e ceW Deeves Jeeues mketueeW ceW mes iejeryeer jsKee mes veeres kes heefjJeejeW
(yeer heer Sue) keer, heleske mketue mes meeleJeeR ke#ee ceW heLece SJeb efleere jQke heehle kejves
Jeeueer e$eeDeeW keer heneeve kejsiee Deewj GvnW eceMe ` 2000/- Deewj ` 1500/- keer
2012, registering a growth of 23.07 % which constitutes 10.05% of

Priority Sector Advances.
8.15 Government Sponsored Schemes
The Govt. of India has introduced Prime Minister's Employment
Generation Programme (PMEGP) by merging Rural Employment
Generation Programme (REGP) and Prime Minister's Rozgar
Yojana (PMRY) for generation of employment opportunities through
establishment of micro enterprises in rural as well as in urban areas
effective from 01.04.2008.
The Bank is actively implementing government sponsored schemes
aimed at eradication of poverty and for generating self employment.
The Bank has sanctioned loans to 18092 beneficiaries under
PMEGP amounting to ` 106.45 Crore and 31769 beneficiaries
under Swarnajayanti Gram Swarojgar Yojana amounting to ` 72.53
Crore and also granted loans to 11445 beneficiaries under Swarna
Jayanti Shahari Rozgar Yojana (SJSRY) to the tune of ` 28.53 Crore.
8.16 Dena General Credit Card (DGCC) Scheme:
The Bank is providing overdraft facility upto ` 25,000/- under this
scheme to borrowers of small means under rural and semi-urban
areas. The Bank has issued 17608 DGCC Cards as of March 2012.
8.17 Dena Bhoomiheen Kisan Credit Card:
The Bank has introduced a special scheme for tenant farmers, oral
lessees, share croppers, landless labourers etc. wherein credit
facility up to ` 25,000/- is granted for various agricultural and allied
purposes with a provision of consumption also. Under the scheme,
2720 Bhoomiheen Kisan Credit Cards have been issued during the
year.
8.18 Credit Counseling Centers/Financial Literacy:
RBI has directed the Banks to open Credit Counseling centers in
the respective Lead districts to ensure 100% financial inclusion.
Accordingly, in pursuance with the guidelines of RBI to set up credit
counselling centres, Bank rolled out its 1st Credit Counselling
centre at Himatnagar (Dist. Sabarkantha) in Gandhinagar Region
on 08.08.2007. Bank has opened Credit Counselling centres at
Palanpur, Mehsana, Bhuj, Himmatnagar and Gandhinagar in the
state of Gujarat and Silvassa in the UT of Dadra & Nagar Haveli.
The said centers are christened as Dena Mitras.
8.19 Corporate Social Responsibility:
8.19.1 Rural Self Employment Training Institutes (RSETIs) :
Dena Bank has set up a Society known as Dena Rural Development
Foundation (DRDF) with a corpus of ` 150.00 lacs. DRDF in turn
has set up 12 Rural Self Employment Training Institutes (RSETIs)
in its lead districts viz (i) Ahmedabad, (ii) Kutch, (iii) Mehsana, (iv)
Banaskantana, (v) Sabarkanta (vi) Patan in the state of Gujarat, (vii)
Durg, (viii) Dhamtari (ix) Mahasamund (x) Raipur (xi) Rajnandgaon
in the state of Chattisgarh and (xii) Silvassa in the U. T. of Dadra &
Nagar Haveli where bank is shouldering the responsibility of lead
bank.
8.19.2 Sponsoring Education of Girl Child :
As a part of Corporate Social Responsibility, the Bank had
introduced a Nobel scheme viz. Dena Laxmi Shiksha Protsahan
Yojana to sponsor education of Girl students in the villages served
by the Bank. The scheme aims at providing a scholarship of
`2000/- and ` 1500/- per annum to girl student belonging to Below
Poverty Line (BPL) family, selected from each of the schools based
on first and second rank respectively secured in 7th Standard,
from the villages under the command area of the Bank. The Bank
e$eJe=efe heoeve kejsiee. Fme eespevee kes Debleie&le yeQke ves DeYeer leke 2213 e$eeDeeW
kees e$eJe=efe heoeve keer nw.
8.20 jepe mlejere yeQkeme& meefceefle (Sme.Sue.yeer.meer.) GejoeefelJe
yeQke iegpejele jepe ceW jepe mlejere yeQkeme& meefceefle kes mebeespeke kes he ceW leLee kes
Meeefmele heosMe oeoje SJeb veiej nJesueer SJeb oceve ceW et er Sue yeer meer kes mebeespeke mebyebOeer
GejoeefelJeeW kee meHeueleehetJe&ke efveJee&n kej jne nw. Gmes oerJe mebIe Meeefmele #es$e ceW Yeer
DeieCeer yeQke kee GejoeefelJe efoee ieee nw. jepe mlejere yeQkeme& meefceefle ves iegpejele
jepe kes meceie efJekeeme kes efueS efJeefYeVe heeLeefcekelee #es$e Deewj efJekeemeMeerue eespeveeDeeW
keer efvejblej efveiejeveer kes eje cenlJehetCe& Yetefcekee efveYeeF& nw. yeQke Yeejle mejkeej eje
Ieesef<ele heeslmeenve hewkespe kes Debleie&le met#ce, ueIeg, ceOece GeceeW, Dee@es, DeeJeeme #es$eeW
kees $eCe heJeen keer Yeer efveiejeveer kej jne nw.
8.21 DeieCeer yeQke eespevee
yeQke osMe kes 13 efpeueeW ceW DeieCeer yeQke keer Yetefcekee efveYee jne nw efpeveceW mes 7 efpeues
iegpejele ceW, 5 efpeues eermeie{ ceW leLee oes mebIe Meeefmele heosMe oeoje SJeb veiej nJesueer
leLee oceCe SJeb oerJe Meeefceue nQ.
has so far provided scholarships to 2213 girl students under the

scheme.
8.22
osvee yeQke eje heeeesefpele #es$eere ieeceerCe yeQke :

osvee yeQke ves oes #es$eere ieeceerCe yeQke heeeesefpele efkeS nQ efpeveceW Ske iegpejele jepe
ceW `òsvee iegpejele ieeceerCe yeQke'' kes veece mes leLee otmeje eermeie{ jepe ceW `ògie&
jepeveeboieebJe ieeceerCe yeQke'' kes veece mes keee&jle nQ. osvee yeQke eje heeeesefpele oesveeW
#es$eere ieeceerCe yeQkeeW keer kegue efceueekej 277 MeeKeeSb nQ pees iegpejele leLee eermeie{
kes 10 efpeueeW ceW Hewueer ngF& nQ. ceee& 2012 ceW Fve #es$eere ieeceerCe yeQkeeW kee kegue efceefele
keejesyeej ` 4920.20 kejes[ Lee. 31.03.2012 kees meceehle efJee Je<e& kes oewjeve oesveeW
#es$eere ieeceerCe yeQkeeW ves ueeYe Dee|pele efkeee nw.
8.23 #es$eere ieeceerCe yeQkeeW ceW keesj yeQeEkeie meceeOeeve
Yee.efj.yeQ. / Yeejle mejkeej kes efoMeeefveoxMeeW kes Devegmeej yeQke ves Deheves oesveeW #es$eere
ieeceerCe yeQkeeW (Deej.Deej.yeer.) eLee, osvee iegpejele ieeceerCe yeQke ([er.peer.peer.yeer.) SJeb
ogie& jepeveeboieebJe ieeceerCe yeQke ([er.Deej.peer.yeer.) ceW meer.yeer.Sme. keeee&vJeeve keer
heefeee DeejbYe keer nw. 31 ceee& 2012 kees oesveeW Deej.Deej.yeer. keer 277 MeeKeeDeeW kees
meHeueleehetJe&ke meer.yeer.Sme. kes Debleie&le ueeee ieee nw.
9. efJeeere meceeJesMeve
yeQke ves Ske efJeeere meceeJesMeve eespevee leweej keer nw, efpemeceW DeieCeer yeQke eespevee kes
Debleie&le efJeefYeVe jepe mlejere yeQkej meefceefleeeW eje yeQke kees Deeyebefle 770 ieebJeeW ceW
yeQeEkeie mesJeeSb heoeve kejves kes efueS yeQeEkeie kes Keesueves kee heeJeOeeve nw. Yeewieesefueke
#es$eeW kes DeeOeej hej Deve yeQkeeW kees ieebJeeW kes hegveDee&yebve kes yeeo osvee yeQke kees
Deeyebefle ieebJeeW keer mebKee 770 mes Iekej 728 nes ieF& nw. SHe.DeeF&.heer kes Devegmeej,
ceee& 2012 keer meceeeqhle leke es meYeer ieebJe Meeefceue efkeS ieS nQ.
Fme eespevee ceW ``meeos Keeles'', meeos KeeleeW ceW Deblee|vee|cele DeesJej[êHe megefJeOee,
GeceJe=efe meeKe, hes<eCe megefJeOeeSb leLee met#ce yeercee Glheeo Deeefo megefJeOeeDeeW kee efJemleej
Meeefceue nw.
yeQke ves 3 Je<e& keer DeJeefOe kes efueS SHe.DeeF& eespevee kes keeee&vJeeve nsleg SeqhuekesMeve
mee|Jeme heesJeeF[j (S.Sme.heer) kes he ceW ces. ee kevmeubmeer mee|Jemesme (ces er.meer.
Sme) kees efveege efkeee nw.
8.22 Regional Rural Banks sponsored by the Bank
9.1 ieebJeeW
9.1 Progress in coverage of villages:
kees Meeefceue kejves ceW heieefle

yeQke ves ceee& 2012 leke 728 ieebJe Meeefceue efkeS nQ.
efyeke Deewj cee&j MeeKee cee@[ue: yeQke ves efyeke Deewj cee&j MeeKeeSb Keesuekej 41
ieebJe Meeefceue efkeS nQ.
met#ce ueIeg MeeKee cee@[ue yeQke ves met#ce ueIeg MeeKeeSb mLeeefhele kejkes 34 ieebJe
Meeefceue efkeS nQ.
yeer.meer cee@[ue yeQke ves Jeefeiele keejesyeej heefleefveefOeeeW kees efveege kejkes 653 ieebJe
Meeefceue efkeS nQ.
8.20 State Level Bankers Committee (SLBC) Responsibilities

The Bank has been discharging its responsibilities as a Convener
of SLBC for the State of Gujarat and also as Convener of UTLBC
for the Union Territory of Dadra & Nagar Haveli and Daman. Bank
has been given Lead Bank responsibility of Union Territory of Diu.
The SLBC has played catalytic role for the development of banking
in the State of Gujarat and Dadra & Nagar Haveli through constant
monitoring of various Priority Sector and developmental schemes.
The Bank has also been monitoring the credit flow to MSME,
auto, housing sectors under the stimulus package announced by
Government of India.
8.21 Lead Bank Scheme
The Bank is successfully discharging its lead bank responsibility
in 13 districts; of which 7 districts are located in Gujarat, 5 districts
in Chhattisgarh and two in Union Territory of Dadra & Nagar Haveli
and Daman & Diu.
The Bank has sponsored two RRBs namely Dena Gujarat Gramin
Bank (DGGB) in the State of Gujarat and Durg Rajnandgaon
Gramin Bank (DRGB) in the State of Chhattisgarh. Both the RRBs
sponsored by Dena Bank have a network of 277 branches spread
over 10 districts of Gujarat and Chhattisgargh. The total business
mix of these RRBs stood at ` 4920.20 Crore as of March 2012.
During the financial year ended 31st March, 2012, both the RRBs
are profit making.
8.23 Core Banking Solution at Regional Rural Banks
In terms of the RBI / Government of India directives, Bank has
initiated the process of implementation of CBS in Banks both
Regional Rural Banks ( RRBs) i.e. Dena Gujarat Gramin Bank
( DGGB ) and Durg Rajnandgaon Gramin Bank ( DRGB ). As on
31st March, 2012, 277 branches of both the RRBs have been
successfully brought under CBS platform.
9. Financial Inclusion
The Bank has a Financial Inclusion Plan which envisages road
map for provision of banking services through banking outlet in
770 villages allocated to it by various SLBCs under Lead Bank
Scheme. The number of villages allotted to Dena Bank has now
been reduced from 770 to 728 after re-allocation of the villages to
other Banks keeping in view the geographical areas. As per FIP, all
these villages are covered by end of March 2012.
The plan includes extension of facilities like Opening of No Frills
Accounts, Inbuilt Overdraft facility in the No Frills Accounts,
Entrepreneurship Credit, Remittance facilities and Micro-Insurance
products.
The Bank has engaged M/s Tata Consultancy Services (M/s TCS)
as the Application Service Provider (ASP) for implementation of FI
Plan for a period of 3 years. Bank has engaged individual Business
Correspondents (BCs) in FI villages.
Bank has covered all 728 villages by March 2012.
Brick & Mortar Branch Model: Bank has covered 41 villages by
opening Brick & Mortar Branches.
Ultra Small Branch Model: Bank has covered 34 villages by setting
up of Ultra Small Branches.
BC Model: Bank has Covered 653 villages by engaging individual
Business Correspondents.
Jeeef<e&ke efjHees&
2011 - 2012 | 28
9.2 meeos Keeles SHe.DeeF& ieebJeeW ceW ceee& 2012 leke efveOee&efjle ue#e .2.62 ueeKe
KeeleeW keer leguevee ceW kegue 2.74 ueeKe meeos Keeles Keesues ieS nQ. leLeeefhe, meceie he ceW
yeQke ceW ceee& 2012 kees 12.60 meeos Keeles Keesues iees nQ.
9.2 No Frills Accounts: Total 2.74 lakh No Frills accounts have

been opened in the FI Villages by March 2012 against the target of
2.62 lakhs accounts. However, the Bank as a whole, the number of
No Frills accounts is 12.60 lakhs as of March 2012.
9.3
9.3 Inbuilt OD facility in the No Frills Accounts: All No Frills

Accounts in FI villages i.e. 2.74 lakh No Frills Accounts have been
extended OD facility by March 2012, against the target of 2.62 lakh
accounts. However, the Bank as a whole, the number of inbuilt OD
facility extended in the No Frills Accounts is 5.53 lakh.
meeos KeeleeW ceW Deblee|veefnle Dees.[er.megeJf eOee 2.62 ueeKe KeeleeW kes ue#e keer
leguevee ceW ceee& 2012 leke SHe.DeeF& ieebJeeW ceW meYeer meeos KeeleeW DeLee&led 2.74 ueeKe meeos
KeeleeW kees Deblee|veefnle Dees.[er.megeJf eOee heoeve keer ieF& nw. leLeeefhe , meceie he ceW yeQke eje
meeos KeeleeW kees heoeve keer ieF& Deblee|veefnle Dees[er megeJf eOee keer mebKee 5.53 ueeKe nw.
9.4 osvee efkemeeve esef[ kee[& Deewj osvee pevejue esef[ kee[& Yeer efJeeere meceeJesMeve
eespevee kes Debleie&le peejer efkeS ieS nQ. .
9.5 Jeefeiele yeer.meer kees heefMe#eCe meYeer Jeefeiele yeer.meer kees heefMe#eCe heoeve efkeee
ieee nw. leLeeefhe, yeQke heefMe#eCe nsleg heneeve efkeS ieS DeefOekeeefjeeW kes ceeOece mes
efvejblej DeeOeej hej yeer.meer kees heefMe#eCe heoeve kejsiee.
9.6 #es$eere ieeceerCe yeQkeeW (Deej.Deej.yeer.) kes efueS SHe.DeeF&.heer
osvee yeQke ves iegpejele jepe ceW osvee iegpejele ieeceerCe yeQke ([er peer peer yeer) leLee
eermeie{ jepe ceW ogie& jepeveeboieebJe ieeceerCe yeQke ([er Deej peer yeer) veeceke oes Deej.
Deej.yeer. kee heeeespeve efkeee nw.
[er.peer.peer.yeer. kees 245 ieebJe leLee [er.Deej.peer.yeer. kees 26 ieebJe Deeyebefle efkees iees
nQ. kegue efceueekej, oesveeW Deej.Deej.yeer. kees 2000 mes DeefOeke pevemebKee kes 271 ieebJe
Deeyebefle efkees iees nQ.
oesveeW #es$eere ieeceerCe yeQkeeW ves ceee& 2012 leke Gvekees Deeyebefle meYeer ieebJe Ge
eespevee ceW Meeefceue kej efueS nQ.
9.7 iegpejele jepe kes efueS efJeeere meceeJesMeve eespevee
yeQkeeW kees 2000 mes DeefOeke pevemebKee kes kegue 3502 ieebJe Deeyebefle efkees iees Les Deewj
ceee& 2012 leke meYeer ieebJe Meeefceue efkeS ieS nQ.
yeQkeeW ves efyeke Deewj cee&j MeeKee cee@[ue eje 101 ieebJe, met#ce ueIeg MeeKee eje 673
ieebJe, ceesyeeFue Jesve eje 16 ieebJe Deewj yeer.meer cee@[ue eje 2712 ieebJe Meeefceue efkeS nQ.
iegpejele jepe ceW osvee yeQke kees Deeyebefle meYeer 493 ieebJe Meeefceue efkeS ieS nQ. meYeer
yeQkeeW ves efJeeere meceeJesMeve eespevee kes Debleie&le 9.99 ueeKe Keeles Keesues nQ .( osvee yeQke
ves 1.67 ueeKe Keeles Keesues nQ.)
9.8 oeoje Deewj veiej nJesueer mebIe Meeefmele #es$e kes efueS efJeeere meceeJesMeve
eespevee
yeQkeeW kees 2000 mes DeefOeke pevemebKee kes kegue 30 ieebJe Deeyebefle efkees iees Les.
yeQkeeW ves 30 ieebJe Meeefceue kej efueS nQ efpemeceW mes 4 ieebJe efyeke SJeb cee&j MeeKee cee@
[ue eje, 3 met#ce ueIeg MeeKee cee@[ue eje Deewj 23 ieebJe yeermeer cee@[ue eje Meeefceue
efkeS ieS.
osvee yeQke ves SHe.DeeF&.heer. ceW hemleeefJele kes Devegmeej meYeer 9 ieebJe Meeefceue kej efueS
nQ. yeQkees ves oeoje Deewj veiej nJesueer mebIe Meeefmele #es$e ceW 0.31 ueeKe Keeles Keesues nQ.
9.9 oceCe Deewj oerJe kes mebIe Meeefmele #es$e kes efueS efJeeere meceeJesMeve eespevee :
yeQkeeW kees 2000 mes DeefOeke pevemebKee kes kegue 6 ieebJe Deeyebefle efkees iees Les.
yeQkeeW ves meYeer 6 ieebJe yeer.meer. cee@[ue eje Meeefceue kej efueS nQ. osvee yeQke ves SHe.DeeF&.
heer. ceW hemleeefJele kes Devegmeej 3 ieebJe Meeefceue kej efueS nQ.
yeQkeeW ves oceCe SJeb oerJe kes mebIe Meeefmele #es$e ceW 0.05 ueeKe Keeles Keesues nQ.
10. ueIeg SJeb ceOece Gece #es$e kees Deefiece
yeQke kes meeKe efveJesMe kees ye{eves kes efueS Sce.Sme.Sce.F&. #es$e kees Ske efJekeeme eb$e kes
he ceW efJeefvee|o efkeee ieee nw. SceSmeSceF& $eCe hemleeJeeW hej MeerIe keej&JeeF& kes efueS
Mes<e 04 keseW ceW Yeer keserke=le mebmeeOeve keseW (meerheermeer) keer mLeehevee keer ieF& nw, Fme
hekeej meYeer 21 #es$eere keeee&uee FmeceW Meeefceue nes ieS nQ. efJeefJeOe mebYeeefJele keseW hej
efveeefcele DeeOeej hej Sce.Sme.Sce.F&. meeKe efMeefJejeW kee Deeeespeve efkeee ieee.
9.4 Dena Kisan Credit Cards and Dena General Credit Cards are
also issued under Financial Inclusion Plan.
9.5 Training to Individual BCs:
Training has been provided to all individual BCs. However, Bank
shall provide training to BCs on continuous basis through pool of
officers identified for training.
9.6 FIP for Regional Rural Banks(RRBs):
Dena Bank has sponsored two RRBs namely Dena Gujarat Gramin
Bank (DGGB) in the State of Gujarat and Durg Rajnandgaon
Gramin Bank (DRGB) in the State of Chhattisgarh.
DGGB has been allocated 245 villages and DRGB has been
allocated 26 villages. In all, both the RRBs have been allocated 271
villages having population above 2000.
Both the RRBs have covered all the villages allotted to it by March
2012.
9.7 FIP for the State of Gujarat:
A total of 3502 villages having population above 2000 were allotted
to Banks and all have been covered by Banks by March 2012.
Banks have covered 101 villages through Brick & Mortar Branch
Model, 673 villages through Ultra Small Branch Model, 16 villages
through Mobile Van model and 2712 villages through BC model.
Dena Bank has covered all 493 villages allotted to it in the State of
Gujarat. All Banks have opened 9.99 lakh accounts under Financial
Inclusion. (Dena Bank has opened 1.67 lakhs accounts.
9.8 FIP for the Union Territory of Dadra & Nagar Haveli:
30 villages having population above 2000 were allotted to
Banks.
Banks have covered all 30 villages, out of which 4 through Brick &
Mortar Branch model, 3 through Ultra Small Branch Model and 23
through BC model.
Dena Bank has covered all the 9 villages as proposed in FIP. Banks
have opened 0.31 lakhs accounts in the Union Territory of Dadra
& Nagar Haveli.
9.9 FIP for the Union Territory of Daman & Diu :
6 villages having population above 2000 were allotted to Banks.
Banks have covered all 6 villages, all through BC model. Dena
Bank has covered 3 villages as proposed in FIP.
Banks have opened 0.05 lakhs accounts in the Union Territory of
Daman & Diu.
10. Advances to MSME Sector
MSME sector has been identified as one of the growth engines
for increasing credit portfolio of the Bank. Central Processing Cells
were established at the remaining 4 centres, thus covering all the
21 Regional offices for speedy disposal of MSME loan proposals.
MSME credit camps were organized at various potential centres on
regular basis.
efceMeve 111 efoveeW kes lenle efoveebke 01 veJebyej, 2011 mes efJeMes<e Sce.Sme.Sce.F&.
DeefYeeeve eueeee ieee SJeced Gmekeer heieefle keer heeef#eke DeeOeej hej efveiejeveer keer ieF&.
DeefYeeeve kes oewjeve yeQke ves 31.3.2012 leke 5637 GOeejkelee&DeeW kees `1695.09
kejes[ keer jkece kes $eCe mJeerke=le efkeS.
SceSmeSceF& GOeejkelee&DeeW kes efueS yeepe oj ceW cenlJehetCe& keceer keer ieF& Deewj Deye en
[er esCeer leke kes GOeejkelee&DeeW keer esef[ jseEie kes Devegmeej 12% mes 14.75%
leke keer meercee ceW nQ.
yeQke ves Sce.Sme.Sce.F&. #es$e kes lenle efleHeefnee JeenveeW kes efJeeereve kes efueS er.Jeer.Sme.
ceesj leLee yepeepe ceesj leLee JeeefCeeqpeke JeenveeW kes efJeeereve kes efueS ee ceesme&
kes meeLe ieyebOeve JeJemLee keer nw.
$eCe hemleeJeeW hej keej&JeeF& kejves kes efueS DeefOekeeefjeeW keer #ecelee ceW megOeej nsleg
efveeefcele heefMe#eCe keee&ece Deeeesefpele efkeS ieS.
Fve GheeeeW kes heefjCeecemJehe SceSmeSceF& $eCeeW ceW 22.22% keer Je=ef ngF&. meceie he
ceW ueIeg SJeb ceOece GeceeW kees Deefiece 31.3.2011 kes ` 6783.72 kejes[ mes ye{kej
31.3.2012 kees ` 8291.13 kejes[ leke hengBe ieS.
met#ce GeceeW kees DeefieceeW ceW 28.56% keer Je=ef kes meeLe 31.3.2011 kees ` 3214.26
kejes[ mes ye{kej 31.3.2012 kees ` 4132.33 kejes[ nes ieS. met#ce SJeb ueIeg Gece
#es$e kees DeefieceeW ceW 21.02% Je=ef kes meeLe 31.3.2011 kees ` 6194.05 kejes[ mes
ye{kej 31.3.2012 kees ` 7495.83 kejes[ nes ieS. ceee& 2012 leke met#ce SJeb ueIeg
Gece DeefieceeW ceW met#ce DeefieceeW kees efoS ieS Deefece 55.13% nQ. met#ce GeceeW ceW KeeleeW
keer mebKee ceee&, 2011 kes 100503 mes ye{kej ceee&, 2012 kees 114375 nes ieF&
pees 13.80% keer Je=ef oMee&leer nw.
meer.peer.er.Sce.Sme.F&. kes lenle hee$e $eCe KeeleeW kees Meeefceue kejves kes efueS efJeMes<e
Oeeve efoee ieee, efpemekes heefjCeecemJehe GOeejkelee&DeeW keer mebKee ceee& 2011 kes
4550 mes ye{kej ceee&, 2012 kees 6875 nes ieF&.(49.12% keer Je=ef) leLee jkece
Yeer ceee&, 2011 kes ` 235.66 kejes[ mes ye{kej ceee&, 2012 ceW ` 367.63 kejes[
nes ieF& (56% keer Je=ef).
11. efjsue meeKe
yeQke kes meeKe mebefJeYeeie ceW Je=ef kes efueS efjsue $eCeeW keer Ske cenJehetCe& Yeeie kes
he ceW heneeve keer ieF& nw. yeQke keer 11 efjsue yeQeEkeie eespeveeSb nQ pees efke ieenkeeW
keer DeeJeMekeleeDeeW kees hetjer kej jner nQ. eespeveeDeeW ceW yeepeej heefjMe, ieenkeeW
keer DeeJeMekeleeDeeW leLee MeeKee mlej hej keee& kejves Jeeues DeefOekeeefjeeW mes heehle
meteveeDeeW kes Devegmeej mecee - mecee hej mebMeesOeve efkeee peelee nw. efjsue yeQeEkeie
eespeveeDeeW kee heeej kejves kes efueS ienve heeeme efkeS ieS.
DeeJeeme $eCeeW kees ye{ees peeves hej peesj osles ngS yeQke ves 909 DeeJeemeere heefjeespeveeDeeW
/ efyeu[jeW kee Devegceesove efkeee nw. Jen DeeJeeme $eCe kes Debleie&le DeeeqmleeeW keer iegCeJeee
Yeer megefveeqele kejsiee.
efJee Je<e& kes oewjeve hele#e efjsue $eCeeW keer yekeeee jeefMeeeW ceW 21.48% keer Je=ef
ngF& Deewj Fmekes HeuemJehe efjsue $eCe ` 964.37 kejes[ keer Je=ef kes meeLe `
5453.25 kejes[ leke hengBe ieS. kegue efjsue $eCe ceee& 2011 kees ` 6135.59
kejes[ mes ye{kej ceee& 2012 kees ` 7282.50 kejes[ leke hengBe ieS pees efke `
1146.91 kejes[ (18.69%) keer Je=ef oMee&les nQ.
11.2 efjsue Deeeqmle MeeKeeSb.
yeQke kes efjsue $eCe mebefJeYeeie kees ye{eves kes efueS GheueyOe mebYeeJeveeDeeW kee ueeYe Geves
leLee yesnlej iegCeJeee, meceevelee SJeb cetueebkeve Deewj mJeerke=efle keer ieefle megefveeqele kejves
kes efueS, yeQke keer nwojeyeeo, yeWieueg, esVew, ueKeveT, hegCes, metjle, Yeesheeue Deewj
Yeeb[ghe (cegbyeF&), pes.Jeer.heer.[er. cegbyeF&, Denceoeyeeo, keesuekeelee leLee veF& efouueer ceW 12
efjsue Deeeqmle MeeKeeSb keee&jle nQ. efjsue Deeeqmle MeeKeeSb efjsue DeefieceeW mes mebyebefOele
meYeer keee& kejWieer Deewj en megefveeqele kejWieer keer efjsue keejesyeej ceW cee$eelceke Deewj
iegCeelceke Je=ef nes Deewj MeeKeeDeeW kes keeeeX Deewj heeemeeW ceW yenguelee ve nes. Fmekes
DeueeJee, Deeeqmle iegCeJeee kees yeveees jKeves kes efueS #es$eere heyebOekeeW kees en DeefOekeej
efoee ieee nw efke Jes Deej.S.yeer. kes ceW, Gvekees pees Yeer Gefele ueies, eeefvele MeeKeeDeeW
kees Gme kes kes Deej.S.yeer. kes meeLe eEueke kej mekeles nQ. Fme hekeej eEueke keer ieF&
Special MSME campaign was organized form 1st November, 2011

under Mission-111 days and progress of the same were monitored
on fortnightly basis. During the campaign Bank sanctioned loans
to 5637 Borrowers amounting to ` 1695.09 Crore upto 31.03.2012.
Rate of Interest were reduced significantly for MSME borrowers and
are now in the range of 12% to 14.75% as per the credit rating upto
D rated borrowers.
Bank has entered into tie up with TVS Motor and Bajaj Motor for 3
wheelers financing and with TATA Motors for financing Commercial
vehicle to be covered under MSME sector.
Regular Training programmes were conducted for officers for
improving skills for processing of loan proposals.
All these measures resulted in growth of MSME credit by 22.22% .
In absolute terms, the MSME advances increased from ` 6783.72
Crore as of 31.03.2011 to ` 8291.13 Crore as of 31.03.2012.
Credit to Micro Enterprises grew by 28.56% from ` 3214.26 Crore
as of 31.03. 2011 to ` 4132.33 Crore as of 31.03.2012. Credit to
Micro and Small Enterprises sector grew by 21.02% from ` 6194.05
Crore as of 31.03.2011 to ` 7495.83 Crore as of 31.03.2012.
Advances to Micro Enterprises constitutes 55.13% of Micro and
Small Enterprises advances as of March, 2012. No. of accounts in
Micro Enterprises grew from 100503 as of March, 2011 to 114375
as of March, 2012 showing an increase by 13.80%.
Special thrust was given to cover the eligible loan accounts under
CGTMSE, which resulted in increasing the number of borrowers
from 4550 as of March-2011 to 6875 as of March-2012 ( Increase
by 49.12%) and amount from ` 235.66 Crore as of March, 2011 to
`367.62 Crore as of March, 2012 ( Increase by 56%).
11. Retail Credit
11.1 Retail Credit has been one of the focus area for credit growth
with better returns. The Bank has 11 Retail Banking Schemes
catering to various needs of a customer. The schemes are modified
from time to time keeping in view the market scenario, customer
requirements and feed-back from field functionaries. Concerted
efforts were made to popularise the retail banking schemes through
wide publicity.
Giving emphasis on increasing housing loan, the Bank has
approved 909 housing projects / builders. It will also ensure quality
of assets under housing loan.
During the financial year, the outstanding amount under direct
retail credit registered a growth of 21.48% showing an increase of
`964.37 Crore to reach the level of `5453.25 Crore. The total retail
credit has increased from ` 6135.59 Crore as of March 2011 to
`7282.50 Crore as of March 2012 registering growth of ` 1146.91
Crore (18.69%)
11.2 Retail Asset Branches:
In order to take advantage of the potential available for enlarging
Banks retail lending portfolio and also to ensure better quality,
uniformity and speed in appraisal and sanctions, 12 Retail
Asset Branches (RABs) are functioning at various centres viz. at
Hyderabad, Bangalore, Chennai, Lucknow, Pune, Surat, Bhopal,
Bhandup (Mumbai), Juhu Vile Parle (Mumbai), Kolkata, Ahmedabad
and New Delhi. The Retail Asset Branches carry out all the functions
relating to retail advances and expected to ensure quantitative and
qualitative growth of retail business and also cut down multiplicity
of functions and efforts at branches. Besides, in order to maintain
asset quality, Regional Managers have been empowered to link the
selected branches at RAB centre, as they may deem fit, with the
Jeeef<e&ke efjHees&
2011 - 2012 | 30
MeeKee Deej.S.yeer.mes heLece efJelejCe efkees peeves leke, Deeies jnkej meYeer keee& kejsieer
Deewj Gmekes yeeo Jen MeeKee ner yeeo kes meYeer keee& kejsieer.
RAB at that centre. Such linked branch will generate lead and all
the functions till first disbursement shall be carried out by RAB and
thereafter by the lead generating branch.
11.3
11.3 Refinement of Schemes :
eespeveeDeeW kee heefj<kejCe

yeQke ves Deheveer efJeefYeVe efjsue eespeveeDeeW DeLee&le osvee efveJeeme DeeJeeme efJee, osvee
efJeeeue#ceer Mew#eefCeke $eCe eespevee, osvee Jeeheej efJee eespevee ceW Deewj heefj<kejCe
efkeee nw efpememes Jes ieenkeeW keer Dehes#eeDeeW kes Devegmeej nes mekeW.
11.4 veF& eespeveeSb DeejbYe efkeee peevee
#es$e ceW keee& kejvesJeeues DeefOekeeefjeeW kees DeefOeke efjsue Glheeo heoeve kejves leLee
GheueyOe keejesyeej keer mebYeeJeveeDeeW kee Gheeesie kejves kes efueS `òsvee mJeCe& $eCe''
kes veece mes Ske veee efjsue Glheeo DeejbYe efkeee ieee nw Deewj en eespevee veeefcele
MeeKeeDeeW ceW heefjeeueveiele nw.
11.5 DeeJeeme efJee
DeeJeeme $eCe kes Debleie&le Je<e& kes oewjeve ` 1374.87 kejes[ kes veS efJelejCe efkeS ieS
efpememes yekeeee $eCe ceee& 2011 ceW ` 4015.98 kejes[ mes ye{kej ceee&, 2012 kees
` 4730.31 kejes[ leke hengbe ieS pees efke 17.79% keer Je=ef oMee&les nQ.
11.6 yebOeke $eCe
yebOeke $eCe eespevee kes Debleie&le, yekeeee jeefMe ` 493.18 kejes[ mes ye{kej Je<eele
leke ` 743.24 kejes[ nes ieF& DeLee&led ` 250.06 kejes[ (50.70%) keer Je=ef ngF&.
11.7 Mew#eefCeke $eCe
Mew#eefCeke $eCe eespevee kes Debleie&le Je<e& kes oewjeve ` 29.39 kejes[ kes veS $eCe
efJelejCe efkeS ieS. Fmemes $eCeeW keer yekeeee jeefMe ` 316.03 kejes[ mes ye{kej Je<e& kes
Deble leke .327.09 kejes[ leke hengbe ieF& pees efke .11.05 kejes[ (3.50%)
keer Je=ef oMee&les nQ.
11.8 Jeeheej efJee eespevee
Jeeheej efJee eespevee kes Debleie&le yekeeee jeefMe ` 461.46 kejes[ mes ye{kej Je<e& kes
Deble leke ` 592.99 kejes[ leke hengbe ieF& peesefke ` 131.53 kejes[ (28.50%)
keer Je=ef oMee&les nQ.
12. efveJesMe
yeQke kes kegue mekeue Iejsuet efveJesMe ceW 23.05% keer Je=ef ngF& efpememes Jen 31.3.2011
kees ` 18,860.22 kejes[ kes mlej mes ye{kej 31.3.2012 kees ` 23,207.80
kejes[ kes mlej leke hengbe ieee.
meebeJf eefOeke eueefveefOe Devegheele heelf eYetelf eeeb ` 15,304.91 kejes[ mes ye{kej `
19,504.71 kejes[ leke hengb e ieF DeLee&led [er.er.Sue. ceW Je=e
f kes meceeve 27.44%
keer Je=e
f ngF.& [er.er.Sue. ` 62,897 kejes[ mes ye{kej ` 74,992.47 kejes[ nes iees.
The Bank further refined its various retail schemes like Dena Niwas
Housing Finance, Dena Vidyalaxmi Education Loan, Dena Trade
Finance Schemes so as to make these schemes more customer
friendly.
11.4 Introduction of new schemes:
To enable our field functionaries to get one more retail product
and encash the available business potential, a new retail product
namely Dena Gold Loan has been introduced and operationalized
through designated branches.
11.5 Housing Finance:
Fresh disbursements to the tune of `1374.87 Crore were made
during the year towards housing loan, enabling net increase
in outstanding credit from `4015.98 crore as of March 2011 to
`4730.31 Crore as of March 2012, registering a growth of 17.79%.
11.6 Mortgage Loan:
The outstanding under Mortgage Loan Scheme, increased from
`493.18 Crore. to `743.24 Crore as at the end of the year i.e. an
increase of `250.06 Crore (50.70%).
11.7 Education Loan:
Fresh disbursements to the tune of ` 29.39 Crore were made
during the year towards education loan. There is net increase in
outstanding credit from ` 316.03 Crore to ` 327.09 Crore as at the
end of the year i.e. an increase of `11.05 Crore (3.50%).
11.8 Trade Finance Scheme:
Outstanding under the Trade Finance Scheme, increased from
`461.46 Crore to ` 592.99 Crore as at the end of the year i.e. an
increase of ` 131.53 Crore (28.50%).
12. Investment
Aggregate gross domestic investments of the Bank grew by
23.05% to reach ` 23,207.80 crores as on 31.03.2012 from the level
of `18,860.22 crores as on 31.03.2011.
The SLR securities have increased from ` 15,304.91 crores
to `19,504.71 crores i.e. an increase of 27.44% in line with the
increase in DTL. The DTL has increased from ` 62,897 crores to
`74,992.47 crores.
iewj Sme.Sue.Deej. heefleYetefleeeb ` 3555.31 kejes[ mes ye{kej ` 3703.09 kejes[

leke hengbe ieF&. DeLee&led 4.16% keer Je=ef ngF&. iewj Sme.Sue.Deej. heefleYetefleeeW ceW Je=ef
cegKele Deej.DeeF&.[er.SHe / Deej.Se.[er.SHe / Sce.Sme.Sce,F& / Sce.Sme.Deej.F& ceW
efveJesMe ceW Je=ef peesefke .195 kejes[ nw kes keejCe ngF& nw. Deej.DeeF&.[er.SHe efveJesMe
Yeejleere efjpeJe& yeQke eje efveOee&efjle kes Devegmeej heeLeefcekelee #es$e $eCe ceW keceer kees
hetje kejves kes efueS DeefveJeee& nw SJeb yeepeej YeeJe kes Devegmeej veneR nesiee.
yeQke mejkeejer heefleYetefleeeW keer efveueeceer ceW meefee Yeeieeroej yevee jne. yeQke ves Deheveer
jepekees<e Deee ceW Je=ef kes efueS mejkeejer heefleYetefleeeW, kesere mejkeej kes GheeceeW
Deewj kee@heexjs yeeB[eW ceW efveJesMe hej efJeMes<e Oeeve efoee.
Non SLR Securities have increased from ` 3555.31 crores to

`3703.09 crores i.e. an increase of 4.16%. The increase in Non SLR
Securities is mainly due to increase in investment in RIDF / RHDF
/ MSME / MSRE amounting to ` 195 crores. The RIDF investment
is mandatory investment to bridge the shortfall in Priority Sector
Lending vis--vis RBI stipulated one and is not subject to mark to
market.
jepekees<e heefjeeueve mes Deee 31 ceee& 2011 kes ` 1246 kejes[ mes ye{kej Je<e&
2012 kes efueS ` 1635.56 kejes[ nes iees pees efke Je<e& oj Je<e& DeeOeej hej 31.26%
keer Je=ef oMee&leer nw. yeQke keer efveJesMe veerefleeeW leLee mebYeeefJele peesefKeceeW kes Devegmeej
efveJesMe efJeefYeVe heefjhekeJeleeDeeW ceW jKes ieS nQ.
The income from Treasury operations has gone up from ` 1246

crores for the year ended 31st March 2011 to ` 1635.56 crores for the
year ended 31st March 2012 i.e. increase of 31.26% on YoY basis.
The investments have been maintained in various maturity mixes
consistent with risk perceptions and investment policies of the bank.
Bank continued to be an active participant in Government Securities

auction. Bank concentrated in investment in Govt Securities, PSU
and Corporate Bonds to augment its income from Treasury.
yeepe Deee ceW Je=ef kes keejCe efveJesMe ceW Deewmele heefleHeue Je<e& 31.03.2011 kees
meceehle Je<e& kes efueS 7.06% mes ye{kej 31.03.2012 kees meceehle Je<e& kes efueS
7.39% nes ieee nw.
13. Debleje&êre heefjeeueve
13.1 yeQke kee Debleje&êre yeQeEkeie keejesyeej :
yeQke ves efveee&lekeeW kees meneelee osves hej Oeeve keWefle jKee efpememes Je<e& kes oewjeve efveee&le
f ngF& Deewj Jen ye{kej .2246 kejes[ nes ieS.
$eCe ceW 45.55% keer cenlJehetCe& Je=e
The average yield on investments increased from 7.06% for year

ended 31.03.2011 to 7.39 % for the year ended 31.03.2012 due to
increase in interest income.
yeQke ves ieenkeeW kees efJeefYeVe hekeej kes Jeeheej efJee Glheeo heoeve kejvee peejer
jKee. ieenkeeW kees Gvekes keejesyeej heCeeJele& keer DeeJeefOeke meceer#ee kes DeeOeej hej
heeflemheOee&lceke efJeefvecee ojW oer peeleer nQ. yeQke efveee&lekeeW keer DeeJeMekeleeDeeW kees hetje
kejves kes efueS hetJe& SJeb heesleueoeveesej $eCe kes efueS hees ceW leLee efJeosMeer cege ceW $eCe
GheueyOe kejelee nw.
yeQke ves efJeMes<e%e kes he ceW Heesjskeme DeefOekeeefjeeW keer Yeleea keer nw Deewj efveee&lekeeW /
DeeeelekeeW kees lJeefjle heYeeJeer ieenke mesJeeSB heoeve kejves kes efueS GvnW ^spejer leLee
S.[er. MeeKeeDeeW ceW lewveele efkeee ieee nw.
yeQke kee ceeX efJeosMeer cege kegue keejesyeej efJeeere Je<e& 2011-12 kes oewjeve 30.44%
keer Je=ef ope& kejles ngS ` 30200 kejes[ heej kej ieee.
The bank continues to offer a variety of trade finance products

to the customers. The customers are quoted very competitive
exchange rates supported by the periodic review of their business
turnover. The bank also makes available rupee and foreign
currency pre as well as post shipment credit to cater to exporters
requirements.
yeQke ves Dehevee Oeeve DeefveJeemeer keejesyeej hej jKee. Je<e& kes oewjeve DeefveJeemeer pecee jeefMe
25.02% keer Je=ef kes meeLe ` 1846 kejes[ nes ieF&. DeefveJeemeer peceejeefMe hej yeepe
ojeW ceW DeefJeefveeceve mes yeQke kees Deheves DeefveJeemeer pecee mebefJeYeeie kees ye{eves ceW cenlJehetCe&
ceoo efceueer. yeQke Fme kewueW[j Je<e& ceW efJeosMeer cege mes mebyebefOele efJeefYeVe GlheeoeW kees
heejbYe kej jne nw. yeQke ves oes Deewj heeefOeke=le [eruej (S[er) MeeKeeDeeW kees Meeefceue efkeee
nw. Fme hekeej ^spejer MeeKee meefnle S.[er. MeeKeeDeeW keer kegue mebKee 41 nes ieF& nw, pees
Deblej yeQke leLee cege yeepeej heefjeeueve ceW uesveosve kejleer nQ.
yeQke ves Je<e& kes oewjeve meesves kes efmekekeeW keer Kegoje efyeeer heejbYe kejves kee Yeer efveCe&e efueee
nw. efJeosMe ceW MeeKee / heelf eefveefOe keeee&uee Keesueves kes efueS Yeer keej&JeeF& heejbYe nes ieF& nw.
The bank maintains its focus on NRI business. NRI deposit grew by
25.02% to Rs 1846 crores during the year. Deregulation of interest
rates on NRE deposit has helped the bank increase its NRI deposit
portfolio substantially. The bank is looking forward to launch a
variety of forex related products in this calendar year. The bank
added two more authorized dealer (AD) branches taking the total
AD branches to 41 including Treasury Branch which deals in inter
bank and money market operations.
14.
14. Asset Quality & Recovery Management
Deeeqmle iegCeJeee Deewj Jemetueer heyebOeve :
13. International Operations

13.1 International Banking business of the bank
Banks focus on providing support to Exporters has resulted in
growth of Export Credit substantially by 45.55% to Rs.2246 crores
during the year.
Bank has recruited specialist Forex officers and placed in Treasury

and AD branches to provide prompt / efficient customer service to
exporters / importers.
The merchant forex business turnover of the bank surpassed Rs
30200 cr during the financial year 2011-12 attaining a growth of
30.44%.
Bank has decided to introduce retail sale of gold coins during the
year. Process has been initiated for opening branch/ representative
office abroad
yeQke ves meeceeve he mes yeQeEkeie Geesie eje DevegYeJe efkees iees DeYetlehetJe& eqmuehespe
kes cesvepej Je<e& 2011-12 kes oewjeve Deeeqmle iegCeJeee leLee Sve.heer.S.heyebOeve ceW
heMebmeveere efve<heeove efkeee. Sve.heer.S.heyebOeve ceW yeQke kes efve<heeove , neue ner ceW Sve heer S
ngS KeeleeW kes GVeeve Deewj vekeo Jemetueer kee meerOee heleerke nw. mejHeeemeer DeefOeefveece
kes Debleie&le mecePeewlee hemleeJeeW kes ceeOece mes vekeo Jemetueer ceW megOeej ngDee Deewj keeHeer
cee$ee ceW KeeleeW kee GVeeve ngDee. Sve heer S kees kece kejves kes efueS yeQke eje Gees
iees meefee GheeeeW mes en megefveeqele efkeee ieee nw efke Sve.heer.S.kee mlej eLeemebYeJe
vetvelece jns.
Bank repeated its commendable performance in maintaining

asset quality and NPA management during the year 2011-12
also irrespective of the heavy slippages experienced by the
banking industry in general. The Banks performance in NPA
management is directly attributed to the concerted efforts made
for upgradation of recently slipped NPAs and cash recovery. Action
under SARFAESI Act, recovery through compromise settlements
resulted in improving the cash recovery and upgradation to a
considerable extent. The proactive steps taken by the Bank in NPA
reduction ensured that level of NPAs is restricted to the minimum
possible.
efheues [s{ oMeke ceW Fme Je<e& kes oewjeve 1.67 kee vetvelece mekeue Sve.heer.S. kes
heefleMele kee ue#e heehle efkeee nw. mekeue SveheerS 31 ceee&, 2011 kes ` 842.24
kejes[ mes ` 114.26 kejes[ ye{kej 31 ceee& 2012 kees ` 956.50 kejes[ nes ieee.
yeQke kee mekeue Sve heer S Devegheele 31.03.2011 kes 1.86% mes Iekej 31.3.2012
kees 1.67% nes ieee nw.
Bank has achieved the lowest gross NPA % of 1.67 during this year
in the last one and half decades. The gross NPA, in absolute terms,
increased by ` 114.26 crore from ` 842.24 crore as on 31st March
2011 to ` 956.50 crore as on 31st March 2012. Gross NPA ratio of
the bank reduced to 1.67% as on 31.03.2012 from 1.86% as on
31.03.2011.
yeQke kee efveJeue SveheerS 31. 3. 2012 kees 1.01% Lee peye efke 31. 3 .2011 kees Jen
1.22% Lee. meceie he ceW efveJeue Sve heer S .22.78 kejes[ ye{kej 31 ceee&, 2011
kes ` 548.95 kejes[ kes mlej mes 31 ceee& 2012 kees ` 571.73 kejes[ nes ieee.
The Net NPA ratio of the Bank stood at 1.01% as on 31.03.2012

as against 1.22% as on 31.03.2011. Net NPAs in absolute terms
increased by ` 22.78 crore from ` 548.95 crore as on 31st March
2011 to ` 571.73 crore as on 31st March 2012.
Jeeef<e&ke efjHees&
2011 - 2012 | 32
(` kejes[ ceW) (` In Crore )
ceee& March 2011
ceee& March 2012
45163.37
57159.20
842.24
956.50
1.86%
1.67%
44833.21
56606.93
548.95
571.73
1.22%
1.01%
74.62%
75.53%
mekeue Deefiece Gross Advances

mekeue Sve.Heer.S. Gross NPAS
mekeue DeefieceeW ceW mekeue SveheerS % Gross NPA to Gross Advances
efveJeue Deefiece Net Advances
efveJeue SveheerS Net NPAS
efveJeue DeefieceeW ceW efveJeue SveheerS Net NPA to Net Advances
heeJeOeeve keJejspe Devegheele (efJeJeskehetCe& yes Keeles [eueer ieF& jeefMe meefnle)
Provision Coverage Ratio (including prudential write off )
heeJeOeeve keJejspe Devegheele (efJeJeskehetCe& yes Keeles [eueer ieF& jeefMe meefnle) 75.53%
jne DeLee&led 70% keer efJeefveeeceke DeeJeMekelee mes DeefOeke nw.
Je<e& kes oewjeve, mecePeewlee efveheeje eje Sve heer S keer Jemetueer hej efJeMes<e Oeeve efoee
ieee. yes Keeles [eues iees KeeleeW ceW Jemetueer kes efueS efJeMes<e Jemetueer DeefYeeeve peejer jKes
ieS. #es$eere keeee&ueeeW Deewj hecegKe keseW ceW Jemetueer keQhe Deewj ueeske DeoeueleW efveeefcele
Deblejeue hej Deeeesefpele keer ieeeR. uebefyele ceeceueeW hej keee&Jeener kes efueS Deewj lJeefjle
Jemetueer kes efueS S[Jeeskes kes meeLe mecevJee kes efueS heleske [er.Deej.er. ceW vees[ue
DeefOekeejer veeefcele efkeS ieS.
vekeo Jemetueer 2011 - 12 ceW ` 222.56 kejes[ jner Deewj KeeleeW ceW GVeeve `
191.47 kejes[ ngS. yeQke ves yes Keeles efueKes iees KeeleeW ceW ` 81.93 (yeepe meefnle)
kejes[ keer Jemetueer keer nw. .
yeQke ves Je<e& kes oewjeve efJeefYeVe #es$eeW ceW 1461 Jemetueer efMeefJejeW kee Deeeespeve efkeee
efpeveceW 16940 GOeejkelee&DeeW ves Yeeie efueee. Je<e& kes oewjeve Fve Jemetueer efMeefJejeW kes
ceeOece mes ` 32.46 kejes[ kes 2785 KeeleeW kee efveheeje efkeee ieee SJeb ` 21.33
kejes[ kes 864 KeeleeW kee GVeeve efkeee ieee. Fve Jemetueer efMeefJejeW ceW ` 11.34 keer
lelkeeue Jemetueer keer ieF&.
ceee& 2012 kees meceehle Je<e& kes oewjeve yeQke keer Ske yeejieer mecePeewlee efveheeve eespevee
kes Debleie&le mecePeewlee efveheeve kes efueS ` 68.96 kejes[ keer mecePeewlee jeefMe kes kegue
3605 KeeleeW hej efJeeej efkeee ieee, efpeveceW Je<e& 2011 kees meceehle Je<e& kes oewjeve
.109.88 kejes[ keer vekeo Jemetueer keer leguevee ceW mecePeewlee jkece .93.13 kejes[
kes meeLe 4145 KeeleeW kes .37.49 kejes[ keer Jemetueer keer ieF&.
15. efJeefOeke mesJeeSb / metevee DeefOekeej DeefOeefveece
15.1 yeQkeeW / efJeeere mebmLeeDeeW Deewj Deeeqmle hegvee|vecee&Ce kebheefveeeW kees
SveheerS kee efJeee
Yeejleere efjpeJe& yeQke eje efoveebke 23.04.2003 leLee 13.07.2005 kees peejer efkeS
ieS efoMeeefveosMeeW kes DevegmejCe ceW, yeQke ves Je<e& 2011-12 kes oewjeve 8 Sve heer S Keeles
vekeoer DeeOeej hej ` 14.13 kejes[ kes efueS Deeeqmle hegvee|vecee&Ce kebheveer kees yeses nQ.
15.2 mejHeeFmeer DeefOeefveece, 2002 kes DeOeerve Jemetueer :
efJeeere Deeeqmle heefleYeteflekejCe Deewj hegveie&ve SJeb heefleYetefle efnle heJele&ve, 2002
(mejHeeemeer) DeefOeefveece kes Debleie&le Sve heer S KeeleeW ceW Jemetueer kes efueS yeQke ves `
350.42 kejes[ keer jeefMe Jeeues hee$e KeeleeW ceW 1006 veesefme peejer efkees. Je<e& 201112 kes oewjeve yeQke 1971 KeeleeW (FveceW Jes Keeles Yeer Meeefceue nQ, efpeveceW veesefme efheues
Je<e& peejer efkees iees Les) ceW ` 36.20 kejes[ keer jeefMe Jemetue kejves ceW meHeue jne.
15.3 ueeske Deoeuele kes ceeOece mes Jemetueer :
efJeefOeke mesJeeSb heeefOekeejer DeefOeefveece kes Debleie&le ieefle ueeske Deoeuele kes ceeOece
mes efJeJeeoeW kes MeerIe meceeOeeve Deewj Deheves etkekelee&DeeW mes Jemetueer kejves kes efueS yeQke
Provision coverage ratio (including prudential write off) stood at

75.53% i.e. well above the regulatory requirement of 70%.
Special attention was given to recovery in NPAs during the year
through negotiated settlements. Special recovery drives were
continued for recovery in written off accounts. Recovery camps
and Lok Adalats were organized at Regional Offices and major
centers on regular intervals. Nodal Officers were nominated for
each DRT for follow up of the pending cases and to co-ordinate
with the Advocates for speedy recovery.
The cash recovery during the year 2011-12 was ` 222.56 crore
and upgradation in the accounts was ` 191.47 crore. Bank has
recorded recovery of ` 81.93 crore (including interest) in written off
accounts during the year 2011-12.
Bank has conducted 1461 recovery camps in various Regions
during the year which were attended by 16940 borrowers. A total
of 2785 accounts were settled for ` 32.46 crore and 864 accounts
were upgraded for ` 21.33 crore during the year through such
recovery camps. Spot recovery of ` 11.34 crore effected during
these recovery camps.
A total of 3605 accounts were considered under compromise
settlement for an amount of ` 68.96 crore under banks OTS
scheme during the year ended March 2012 against which a
recovery of ` 37.49 crore was effected as against 4145 accounts
with compromise amount of ` 93.13 crore with cash recovery of
`109.88 crores effected during the year ended March 2011.
15. Legal Services/ RTI Act
15.1 Sale of NPA amongst Banks/ FIs and ARC
In terms of the RBI Guidelines issued on 23.04.2003 and 13.07.2005,
the Bank has sold 8 NPA accounts to ARCs for a total consideration
of ` 14.13 Crores on cash basis during 2011-12.
15.2 Recovery under SARFAESI Act, 2002.
For expediting recovery in NPA accounts under the Securitisation
and Reconstruction of Financial Assets and Enforcement of Security
Interest Act, 2002 (SARFAESI) during the year 1006 Notices were
issued in the eligible accounts involving an amount of ` 350.42
Crore. The Bank was successful in recovering an amount of ` 36.20
Crore in 1971 accounts (including those where notices were issued
during previous years) during the year 2011-12.
15.3 Recovery through Lok Adalats
For an early resolution of disputes and recoveries from its defaulters
through Lok Adalats constituted under Legal Services Authorities
Act. the Bank endeavors to arrange maximum Lok Adalats wherein
DeefOekelece ueeske DeoeueleeW keer JeJemLee kejves kes efueS heeeme kejlee nw efpemeceW cegkeee
hetJe& SJeb cegkeee kes yeeo DeLee&led Jeeo oeej SJeb iewj Jeeo oeej KeeleeW kees efveheeve nsleg
jKee pee mekes. Je<e& 2011 -12 kes oewjeve yeQke ves (efheues Je<eeX ceW efveheeS ieS ceeceues
Yeer Meeefceue) 3282 KeeleeW ceW ` 2.85 kejes[ Jemetue efkeS.
15.4 $eCe Jemetueer DeefOekejCe / efmeefJeue veeeeuee ceW oeej JeeoeW kes ceeOece
mes Jemetueer:
31.03.2012 kees nceejs yeQke ceW ` 1541.78 kejes[ keer jeefMe kes 2367 oeJee oeej
Keeles efJeefYeVe $eCe Jemetueer DeefOekejCeeW/ efmeefJeue veeeeueeeW ceW uebefyele nQ leLee `
945.93 kejes[ jeefMe kes 1885 ef[eerke=le Keeles efJeefYeVe $eCe Jemetueer DeefOekejCeeW/
efmeefJeue veeeeueeeW ceW uebefyele nQ. yeQke ves Gheeg&e oeJee oeej SJeb ef[eerke=le KeeleeW ceW
Je<e& kes oewjeve .39.88 kejes[ keer jeefMe Jemetue keer.
15.5 Deeweesefieke Deewj efJeeere hegvee|vecee&Ce yees[& ceeceues (yeerDeeF&SHeDeej):
efveosMeke ceb[ue eje Devegceesefole Jemetueer veerefle kes Devegmeej, yeerDeeF&SHeDeej ceeceueeW kee
mecevJee kejves kes efueS veF& efouueer keeee&uee ceW Ske vees[ue DeefOekeejer keer heneeve
keer ieF& nw. Je<e& kes oewjeve, mecePeewles / yeerDeeF&SHeDeej eje meboYe& j efkeS peeves/ S
Deej meer kees mebheefe yeses peeves kes keejCe 5 ceeceueeW kees ne efoee ieee nw. yeQke ves `
10.25 kejes[ keer jkece Jemetue keer. Je<e& kes oewjeve ` 12.71 kejes[ keer jeefMe kee 1
veee ceeceuee / meboYe& pees[e ieee. Je<e& kes Deble ceW yeerDeeF&SHeDeej / SSDeeF&SHeDeej kes
mece#e `223.10 kejes[ kes 24 ceeceues uebefyele nQ.
15.6 metevee kes DeefOekeej kee DeefOeefveece :
15.6.1 metevee DeefOekeej kee DeefOeefveece 2005 kes lenle Yeejle kes veeieefjkeeW mes
heehle efveJesoveeW hej efJeeej kejves nsleg yeQke ves jepe ueeske metevee DeefOekeejer SJeb kesere
ueeske metevee DeefOekeejer kees veeefcele efkeee nw. yeQke ves jepe ueeske metevee DeefOekeejer /
keWere ueeske metevee DeefOekeejer kes efveCe&eeW kes efKeueeHe DeheerueeW kes efveheeve kes efueS
keee&heeueke efveosMeke kees Deheerue heeefOekeejer kes he ceW efveege efkeee nw. efoMeeefveoxMeeW
kes Devegheeueve ceW yeQke ves heejoe|Melee DeefOekeejer kees Yeer efveege efkeee nw.
15.6.2 Je<e& kes oewjeve yeQke kees metevee DeefOekeej DeefOeefveece kes lenle 1212 DeeJesove
heehle ngS leLee ceeveob[eW kes Devegmeej 1148 DeeJesoveeW (efheues Je<e& kes 33 DeeJesove Yeer
Meeefceue) kee efveheeve efkeee ieee. Je<e& kes oewjeve Deheerue heeefOekeejer kees 215 Deheerue
heehle ngF& efpeveceW mes ceeveob[eW kes Devegmeej 178 DeheerueeW (efheues Je<e& kes 25 Deheerue Yeer
Meeefceue) kee efveheeve efkeee ieee.
16. mejkeejer keejesyeej
mejkeej mes mebyebefOele uesveosveeW kees kejves nsleg 2006 mes heOeeve keeee&uee ceW mejkeejer
keejesyeej efJeYeeie keee&jle nw. FmeceW hele#e kej , keW mejkeej kes efueS Glheeove Meguke
SJeb mesJee kej keer Jemetueer, F& Yegieleeve SJeb Yeewefleke cees[ kes ceeOece mes efJeefYeVe jepe
mejkeejeW kes efueS JeeefCepeke kej keer Jemetueer, keW SJeb jepe mejkeej heWMeveYeesefieeeW
kees heWMeve Yegieleeve, Gve ceb$eeueeeW kes KeeleeW kee jKejKeeJe efpevekes efueS nceeje yeQke
veeefcele nw, iegpejele, ceneje^ SJeb eermeie{ jepeeW ceW keW SJeb jepe mejkeejeW kes
jepekees<e keejesyeej mebYeeuevee, keW mejkeej keer Deesj mes heer.heer.SHe, Jeefj veeieefjke
yeele eespeveeSb, Deej.yeer.DeeF& yeeC[eW / yeele yeeC[ keejesyeej mebYeeuevee, jepemLeeve,
iegpejele SJeb ceneje^ mejkeejeW kes efueS eweEkeie keejesyeej kejvee Deeefo meYeer hekeej kes
mejkeejer keejesyeej efeeekeueehe Meeefceue nQ.
both pre and post litigation i.e. suit filed and non suit filed accounts
can be placed for settlement. The Bank has recovered Rs. 2.85
Crore during 2011-12 (inclusive of recovery made in the cases
settled during previous years), in 3282 accounts.
yeQke ves efvecveefueefKele jepeeW kes efueS F& Yegieleeve keer megefJeOee keeee&eqvJele keer nw
1. ceneje^ jepe kes efueS Jes / meer.Sme.er. Deewj JeeJemeeefeke kej kes F& Yegieleeve
keer megefJeOee kee meHeueleehetJe&ke keeee&vJeeve efkeee nw.
2. ceneje^ jepe kes ieenkeeW kes efueS JeegD
& eue ^ps ejer keer heCeeueer ( efpemekes lenle 13
hekeej kes jepe mejkeej jepemJe pewmes ceesj Jeenve kej, jes[ kej, mWhe [eter
Deeefo Meeefceue efkeS peeSbies), efJekeefmele keer ieF& nw Deewj Gmes DeejbYe efkeee ieee nw.
Bank has implemented the facility of E-payment for the following

states :
1. Facility of e-payment of VAT / CST and Profession TAX for the
State of Maharashtra successfully.
2. System for Virtual Treasury ( under which 13 types of collections
of State Government revenue such as Motor Vehicle Tax, Road
Tax, Stamp Duty etc. will be covered), has been developed
and launched for customers in State of Maharashtra
15.4 Recovery through Suits in the Debt Recovery Tribunal/

Civil Court:
As of 31-03-2012, our Bank is having 2367 Suit Filed accounts
in various DRT/Civil Courts involving an amount of ` 1541.78
Crore and 1885 Decreed accounts in various DRTs /Civil courts
involving an amount ` 945.93 Crore. During the year, the Bank
had recovered of ` 39.88 Crore in the above suit filed and Decreed
accounts.
15.5 BIFR Cases:
In terms of Recovery Policy approved by the Board, a Nodal Officer
stationed at New Delhi, has been identified for co-coordinating the
BIFR Cases. During the year, 5 cases were removed on account of
closure of accounts due to compromise / rejection / abatement of
reference by BIFR/ asset sold to ARCs. The Bank has recovered a
sum of ` 10.25 Crore. 1 new case / reference was added during the
year involving an amount of ` 12.71Crore. At the end of the year, 24
cases involving ` 223.10 Crores, are pending before BIFR/AAIFR
15.6 Right to Information Act.
15.6.1 Bank has designated State Public Information Officers
& Central Public Information Officers for dealing with requests
received from Citizen's of India under RTI Act, 2005. Bank has
also designated the Executive Director as Appellate Authority
to dispose the appeals received against the decision of SPIO/
CPIO. In compliance of the Guidelines Bank has also appointed
Transparency Officer.
15.6.2 During the Year the Bank has received 1212 requests under
RTI Act, and disposed off 1148 requests (inclusive of 33 requests
carried forward from previous year) as per the norms. The Appellate
Authority has received 215 Appeal and disposed off 178 Appeals
(inclusive of 25 Appeals carried forward from previous year) as per
norms during the year.
16. Government Business.
Government Business Department is functional at Head Office
since 2006 and is dealing exclusively in Government related
transactions. All types of Government business activities such as
collection of Direct Taxes, Central Excise & Services Tax for the
central Government, collection of commercial taxes for various
state Government through e-payment as well as physical mode,
doing pension payment of Central and State Government
pensioners, maintaining accounts of those ministries for which
our Bank is accredited, handling Treasury Business of Central
and State Government in the States of Gujarat, Maharashtra and
Chattisgarh, maintenance of PPF accounts, Senior Citizen Savings
Scheme, RBI Bonds/ Savings Bonds,etc on behalf of Central
Government, as well as doing Franking business for Rajasthan,
Gujarat & Maharashtra Government.
Jeeef<e&ke efjHees&
2011 - 2012 | 34
3.
Gmeer hekeej mes, iegpejele jepe kes efueS 13 hekeej keer jepemJe ceoeW keer Jemetueer
kes efueS yeQke kees meeFyej ^spejer kes efueS peebe Deewj heeefOekejCe kee heceeCe he$e
heehle ngDee nw. en heCeeueer DeejbYe kejves kes efueS leweej nw.
3.
Similarly, Bank has received certificate of testing and

authorization for the Cyber Treasury for state of Gujarat for
collection of 13 types of Revenue items. The system is ready
to launch.
4.
Je<e& kes oewjeve yeQke kees mebyebefOele jepe mejkeejeW mes efvecveefueefKele cee[etue
efJekeefmele SJeb DeejbYe kejves kes efueS heeefOekeej heehle ngDee nw.
4.
Gej heosMe, efouueer, heeqece yebieeue, kevee&ke, DeebOe heosMe Deewj oceCe SJeb oerJe
kes mebIe Meeefmele #es$eeW kes efueS JeeefCeeqpeke kej. eerie{ ^spejer kes efueS Dee@ve
ueeFve Jemetueer Deewj Yegieleeve kes efueS heeefOekejCe Yeer heehle ngDee nw. en heCeeueer
efJekeefmele nes ieeer nw Deewj Gmekeer peebe Yeer nes ieeer nw Deewj eLeeMeerIe DeejbYe
kejves kes efueS leweej nw.
During the year Bank has also obtained authorization to

develop and launch the following modules from the concerned
State Governments.
Commercial Taxes for the State of Uttar Pradesh, Delhi, West

Bengal, Karnataka, Andhra Pradesh and Union Territory of
Daman & Diu. Authorization of On Line collection and payment
for the Chhattisgarh Treasury has also been received. This
system is developed, tested and ready to launch shortly.
5.
mejkeejer keejesyeej mes mebyebefOele meYeer efeee keueeheeW kes efueS metevee lekeveerke
efJeYeeie kes meneesie mes ces. Skemeue Heeb ueeFve eje efJekeefmele Ske veS
mee@HeJesej keer Kejero keer ieF& nww. efmelebyej 2012 leke meYeer MeeKeeDeeW ceW Fmekee
keeee&vJeeve Dehesef#ele nw. Fmekes keeee&vJeeve mes mejkeejer keejesyeej efeee keueeHe
pewmes heer.heer.SHe, Jeefj veeieefjke yeele eespevee, kej Jemetueer, heWMeve Yegieleeve
Deeefo mejue neWies Deewj Fmekes HeuemJehe efveJeue Deee Deewj yeQke keer efJe ceW
cenlJehetCe& Je=ef nesieer.
5.
A New application software for all Government Business

activities developed by M/s. Accel Front Line is procured in
coordination with IT Department. The application is interfaced
with Finacle and is in process of implementation. It is expected
to be implemented across all branches by September 2012.
Its implementation will go a long way to smoothen the
Government Business activities such as PPF, Senior Citizen
Savings Scheme, Tax collection, Pension Payment, etc and
hence result in substantial rise in Net income as well as image
of the Bank.
6.
yeQke kesere heWMeve mebmeeOeve kes (meer.heer.heer.meer) mLeeefhele kejves keer heef eee ceW nw.
Fmemes heWMevejeW kees yesnlej megeJf eOee GheueyOe nesieer Deewj heefjeeueve Kee& kece neWies.
6.
Bank is in process of establishing Central Pension Processing

Centre (CPPC). This will aid in better service to pensioners
and reduction in Administrative over heads.
7.
yeQke kees ceneje^ kes efueS DeeF&.peer.Deej. hegCes mes F& efebeEkeie kes efueS Devegceesove
heehle ngDee nw Deewj Ge kee keeee&vJeeve eLeeMeerIe efkeee peeSiee.
7.
Bank has received approval for e-franking from IGR, Pune for
Maharashtra and now is in advanced stage of implementing
the same.
Ghejese meYeer efeee keueeheeW kes keeee&vJeeve mes ve kesJeue nceejs yeQke keer Deee keF&
iegCee ye{sieer yeequke Je Fmemes nceejs yeWke keer GheeqmLeefle Gve #es$eeW / YeeieeW ceW Yeer nesieer
peneb Deye leke nceejer Heneeve veneR nw ee heeefOeke=le veneR nQ. eenkeeW kees meYeer ekeej keer
megefJeOeeSb Ske ner mLeeve Hej eoeve keer peeves mes yeQke kees DeHevee eenke DeeOeej ye{eves
ceW Yeer meneelee efceuesieer.
17. yeQke yeercee
17.1 Deve he#e kes GlheeoeW keer efyeeer
yeQke cetue JeOe&ve kes he ceW Deheves ieenkeeW kees efJeefYeVe hekeej keer efJeeere mesJeeSb heoeve
kejves SJeb yeepeslej Deee kees ye{eves kes GsMe mes Deve he#e GlheeoeW eLee, yeercee SJeb
cegegDeue efveefOeeeW kes efJelejCe kes efeeekeueehe kej jne nw.
The implementation of all the above activities not only will increase
our Banks income manifold but will also enhance Banks image as
well as presence in those areas / parts of the country where up till
now we were not known / authorized. This will also help the Bank
to increase customer base by providing all facilities under one roof.
17.2 cegegDeue
Heb[ GlheeoeW kee efJelejCe

yeQke ves Deheveer MeeKeeDeeW kes ceeOece mes cegegDeue Heb[eW kes efJelejCe kes efueS 14 hecegKe
cegegDeue Heb[eW keer Deeeqmle heyebOeve kebheefveeeW (S Sce meer) mes eespeveeye efJeheCeve
iepees[ efkeee nw.
17.3 yeercee GlheeoeW kee efJelejCe
yeQke ves meYeer MeeKeeDeeW ceW ieenkeeW kees meYeer yeercee Glheeo GheueyOe kejeves nsleg Yeejleere
peerJeve yeercee efveiece kes meeLe Gvekes peerJeve yeercee GlheeoeW kes efJelejCe kes efueS keejesyeejer
iepees[ JeJemLee keer nw.
17.2 Distribution of Mutual Fund Products
yeQke ves ieenkeeW kees meeceeve yeercee Glheeo GheueyOe kejeves nsleg egveeFs[ Fbef[ee
FbmegjWme kebheveer efueefces[ kes meeLe iepees[ JeJemLee keer nw.
The Bank has also tied up with the United India Insurance Co. Ltd.
to offer the general insurance products to customers.
17. Bancassurance
17.1 Sale of Third Party Products
The Bank has taken up the activity of distribution of third party
products viz. Insurance and Mutual Funds, with a view to provide a
wide range of financial services to its customers as value addition,
as also to augment its non-interest income.
The Bank has strategic marketing alliance with Asset Management

companies of 14 major Mutual Funds for distribution of their mutual
fund products through the Banks branches.
17.3 Distribution of Insurance Products
The Bank has existing Bancassurance tie up with the Life Insurance
Corporation of India for distribution of their life insurance products,
which enables our customer to avail of their entire range of life
insurance products at all branches.
18.
ef[Hee@efpejer menYeeefielee mesJeeSb
18. Depository Participant Services
yeQke Je<e& 1998 mes Deheves ieenkeeW kees hetbpeer yeepeej MeeKee mes ef[Hee@efpejer mesJeeSb heoeve
kej jne nw. yeQke Deye efJeefYeVe keseW ceW eqmLele 90 MeeKeeDeeW mes mesJeeSb heoeve kej jne nw.
kece&eeefjeeW ceW Fme mebyebOe ceW peeiekelee ueeves nsleg DeefOekeeefjeeW kees heefMeef#ele efkeee
ieee nw Deewj Deye Jes efJeefOeJeled heceeefCele ef[heeefpejer mesJee DeefOekeejer nQ.
Bank has been extending Depository Services to its customers

since 1998 from Capital Market Branch. Bank has now extended
the services from 90 branches spread over various centres. In
order to create awareness among the staff officers in the Bank have
been trained and are duly certified Depository Services Officers.
yeQke ves Jele&ceeve Je<e& kes oewjeve (S.Sme.yeer.S) megefJeOee DeejbYe keer nw Deewj 131 MeeKeeDeeW
mes en mesJee heoeve kej jne nw. yeQke Deheves ieenkeeW kees S.Sme.yeer.S Deewj eEmeef[kes
S.Sme.yeer.S mesJeeSb os jne nw.
Bank has introduced Application Supported by Blocked Amount

(ASBA) facility during the current year and started extending
this service from 131 branches. Bank caters to both ASBA and
Syndicate ASBA services for its customers.
yeQke Deheves ieenkeeW kes efueS Dee@ve ueeFve ^seE[ie megefJeOee keeee&eqvJele kejves keer heefeee
ceW nw.
Bank is in the process of implementing On-Line Trading facility for

its customers.
19.
19. Income and Expenses
Deee Deewj Jee
19.1
Deee
Je<e& kes efueS yeQke keer kegue Deee 31 ceee& 2011 kees meceehle Je<e& kes efueS ` 5567.37
kejes[ kes mlej ceW ` 1808.93 kejes[ keer efveJeue Je=ef kes heefjCeecemJehe 31 ceee&
2012 kees meceehle Je<e& kes efueS 7376.30 kejes[ nes ieF& pees 32.49% keer Je=ef
oMee&leer nw.
yeQke keer yeepeiele Deee 34.98% keer Je=ef kes meeLe ` 6794.13 kejes[ jner.
yeQke keer Deee keer Je=ef ceW DeefieceeW mes heehle yeepe ceW 35.09% Je=ef cegKe keejke
jne. yeQke eje Ge Deee Jeeues $eCeeW leLee ueIeg leLee ceOece Gece SJeb efjsue leLee
ke=ef<e Deeefo hej Oeeve keWefle kejves Jeeueer jCeveerefle DeheveeS peeves kes keejCe Deewj ye[s
kee@heexjs $eCeeW kes hegvecet&ueebkeve kes keejCe en mebYeJe nes mekee. efveJesMeeW mes heehle yeepe
Deee ceW 29.48% keer Je=ef ngF&. Fmekes DeueeJee Je<e& kes oewjeve yeQke kees .50.52
kejes[ keer Deeekej jkece keer Jeehemeer hej yeepe Yeer heehle ngDee nw.
Meguke DeeOeeefjle Deee ceW Je=ef ` 102.48 kejes[ (27.31%) jner efpememes Jen ceee&
2011 kes ` 375.25 kejes[ mes ye{kej ceee& 2012 ceW .477.73 kejes[ nes ieF&.
19.2
Jee
efheues Je<e& keer leguevee ceW Je<e& kes oewjeve kegue Jee ceW 34.63% keer Je=ef ngF&.
19.3
ueeYeheolee efJeMues<eCe
iele Je<e& kes oewjeve yeQke keer efveJeue yeepeiele Deee efheues Je<e& keer ` 1763.37 kejes[
keer leguevee ceW Fme Je<e& ` 2101.00 kejes[ nes ieF& DeLee&led FmeceW 19.15% keer Je=ef
ngF&.
Je<e& kes oewjeve yeQke ves yes Keeles efueKes ieS DeefieceeW ceW JemetefueeeW hej peesj osvee peejer jKee
efpemekes HeuemJehe FmeceW ` 69.76 kejes[ keer Jemetueer ngF&.
19.4
efheues Je<e& kes oewjeve heehle efkeS ieS ` 1223.79 kejes[ keer leguevee ceW yeQke kes Fme Je<e&
kee heefjeeueveiele ueeYe 24.89% ye{kej .1528.43 kejes[ nes ieee.
19.5
efveJeue ueeYe
yeepe ueeiele kees kece kejves hej yeQke kee Oeeve keWefle nesves kes meeLe, Ge DeeeJeeues
DeefieceeW ceW efveJesMe hej yeue osves kes keejCe yeQke Je<e& kes oewjeve efveJeue ueeYe ceW 31.31%
keer Je=ef ope& kejves ceW meHeue jne. yeQke kee efveJeue ueeYe efheues Je<e& kes ` 611.63
kejes[ keer leguevee ceW ` 803.14 kejes[ ngDee.
19.1 Income
Total Income of the Bank has increased from ` 5567.37 cr for the
year-ended 31st March 2011 to ` 7376.30 cr for the year ended
31st March 2012, resulting in net increase of ` 1808.93 cr, which
represents a growth of 32.49%.
Interest income of the Bank has increased by 34.98 % to record a
level of `6794.13 Crore.
Growth in interest income of the Bank was achieved mainly due to
an increase in the interest income from advances i.e. by 35.09%.
The achievement could be attributed to the strategies adopted by
the Bank by concentrating on high yielding credit viz. SME, Retail
& Agriculture, etc. and re-pricing of bulk corporate loans. Interest
income from investments showed an increase of 29.48% Besides
this Bank has also received Interest on Income Tax Refund of Rs.
50.52 crores during the year.
Fee based Income has increased by ` 102.48 crore (27.31%) from
`375.25 crore as of March 2011 to ` 477.73 crore as of March 2012.
19.2 Expenses
Total expenses has registered an increase of 34.63 % over the
previous year.
19.3 Profitability Analysis
Banks net interest income (NII) has increased by 19.15% and
stood at `2101.00 Crore as compared to `1763.37 Crore posted
during the previous year.
The Bank has continued to give thrust on recoveries in written off
advances during the year, which resulted in recovery of `69.76
Crore under this segment.
19.4 Operating Profit
Operating profit of the Bank has registered an increase of 24.89%
and stood at ` 1528.43 Crore as compared to `1223.79 Crore
posted during the previous year.
19.5 Net Profit
With the Banks focus on containing interest costs, looking for
opportunities of high yielding advances, the Bank is successful in
posting 31.31% rise in Net Profit during the year. The Net Profit of
the Bank stood at `803.14 Crore as against ` 611.63 Crore posted
during the previous year.
Jeeef<e&ke efjHees&
2011 - 2012 | 36
Deee, Jee leLee heeJeOeeveeW SJeb DeekeeqmcekeleeDeeW keer efheues Je<e& mes legueveelceke
eqmLeefle veeres oer ieF& nw
A comparison of income, expenses and provisions & contingencies

with the previous year is given hereunder:
(` kejes[ ceW )(` in crore)
efJeJejCe Particulars
yeepe Deee Interest Income
iewj yeepe Deee Non Interest Income
kegue Deee Total Income
yeepe Deee Interest Expenses
heefjeeueveiele Jee Operating Expenses
kegue Jee Total Expenses
heefjeeueveiele ueeYe Operating Profit
heeJeOeeve SJeb DeekeeqmcekeleeSb Provisions & Contingencies
20.
efJeheCeve henue
Je<e& 2011 -12 kes oewjeve hesme, Fueskeê@efveke SJeb DeeG[esj ceeref[ee kes
ceeOece mes nceejs yeQke kes efJeefYeVe GlheeoeW SJeb eespeveeDeeW kee Jeeheke heeej efkeee ieee.
20.2 yeQke keer keeheexjs efJe efvecee&Ce kes efueS Je<e& kes oewjeve hecegKe meceeeej he$eeW ceW
DeefKeue Yeejleere efJe%eeheve peejer efkees iees.
20.3 erej I MenjeW ceW efJe%eeheve mlej kees keeece jKeves kes DeueeJee, erej I I SJeb
erej I I I MenjeW ceW nese\[ie SJeb iueesmeeFve hej efJe%eeheve kes ceeOece mes yeQke kee heeej
efkeee ieee.
20.4 yeQke ves Deve veJeesvces<e ceeOeceW pewmes efke cegbyeF& ceW heeqece SJeb mesvûe ueeFveeW hej
mLeeveere ^sveeW hej hetjer ^sve yeWeE[ie, efouueer, hebpeeye, nefjeeCee, G.he. SJeb kevee&ke
Deeefo ceW Meleeyoer SJeb F&.Sce.et jsue ieeef[eeW hej heoMe&ve hewveue ueieJeeves Deeefo kee
Gheeesie efkeee.
20.5 iegpejele, efouueer SJeb jepemLeeve ceW 18 keseW kes egves ieS mesj ceW efyeie yeepeej
Deewj Heg[ yeepeej kes Jeee|<eke cesiee Mee@eEheie cesues meyemes memles 5 efove 2012 ceW Heegej
ceeref[ee Fbef[ee efueefces[ kes meneesie mes hecegKe efJe efvecee&Ce heefkeee keer ieF&. .
20.6 veeer MeeKeeSb Kegueves kes yeejs ceW Yeer meceeeejhe$e efJe%eeheve, nese\[ie leLee heeea
efJelejCe kes ceeOece mes Jeeheke heeej efkeee ieee.
20.7 Je<e& kes oewjeve yeQke ves efJeefYeVe meeceeefpeke Deewj meebmke=efleke SJeb Jeeheej cesueeW ceW
Yeeie efueee Deewj yesnlej heeej Deewj ueeYe heehle efkeee.
21. peesefKece heyebOeve
21.1 yeQke ves mebjeveeye peesefKece heyebOeve heCeeueer Deewj heYeeJeer {ebee mLeeefhele efkeee
nw, efpeme hej mecesefkele peesefKece heyebOeve keer efveosMeke meefceefle eje efveiejeveer jKeer peeleer
nw. Deeeqmle oselee (Deeukees), meeKe peesefKece heyebOeve (meerDeejScemeer) SJeb heefjeeueveiele
peesefKece heyebOeve (DeesDeejScemeer) hej heyebOeve mlejere meefceefleeeb keserke=le peesefKece
heyebOeve heCeeueer kes cegKe Debie nQ. yeQke ves heefjeeueveiele peesefKece IekeeW hej Oeeve
keWefle kejves kes efueS meYeer efveeb$eke keeee&ueeeW leLee heOeeve keeee&uee kes efJeYeeieeW ceW
peesefKece heyebOekeeW keer Yeer heneeve keer nw Deewj Gvekes efueS heefMe#eCe keer JeJemLee keer nw.
21.2 yeQke Yeejleere efjpeJe& yeQke kes efoMeeefveosMeeW, heefjeeueveiele heefjeqmLeleeeW leLee
$eCe Deewj yeepeej peesefKeceeW kees heYeeJekeejer lejerkes mes JeJeeqmLele kejves keer eq mes
peesefKece mebyebefOele Deheveer veerefleeeW kees Jeee|<eke DeeOeej hej mebMeesefOele Deewj Deeleve yevee
jne nw. yeQke keer meYeer mebkekeeueerve heefeeeDeeW nsleg keejesyeejer efvejblejlee eespeveeSb
yeveeF& ieF& nQ. yeQke ves Deheves keesj yeQeEkeie heefjeeueveeW kes efueS heefjeeueveiele Deeheoe
heyebOeve keW Yeer mLeeefhele efkeee nw Deewj Je<e& kes oewjeve Gmekee Gheeesie Yeer efkeee nw.
vepeoerkeer meeF keer heefjeeueve heefeee peejer nw.
20.1
2010-11
2011-12
5,033.53
6,794.13
533.84
582.17
5,567.37
7,376.30
3,270.16
4,693.13
1073.42
1,154.74
4,343.58
5,847.87
1,223.79
1,528.43
612.16
725.29
611.63
803.14
20. Marketing Initiatives

20.1 During the year 2011-12, a wide publicity was given to
different products & schemes of our Bank through press, electronic
and outdoor media.
20.2 Pan India Advertisements were released in Major Newspapers
during the year to build the Corporate Image of the Bank.
20.3 Bank's visibility was increased in Tier II & Tier III cities through
advertising on Hoardings and Glowsigns in these cities besides
maintaining the level in Tier I Cities.
20.4 The Bank has also utlised other innovative mediums such as
Full Train Branding of the Local Train on the Western & Central lines
in Mumbai, Display Panels on Shatabdhi & EMU trains in Delhi,
Punjab, Haryana, UP & Karnataka etc.
20.5 A major branding exercise was done by associating with the
Future Media India Ltd. for the Annual Mega Shopping Festival of
Big Bazaar & Food Bazaar Sabse Saste 5 Din 2012 in selected
stores at 18 centres in Gujarat, Delhi & Rajasthan.
20.6 A wide publicity was also given to the opening of new
branches, through News Paper Ads, Hoardings, and Leaflet
distribution.
20.7 Bank participated in various Social & Cultural events and
Trade Fairs during the year and gained good publicity and mileage.
21. Risk Management
21.1 The Bank has put in place structured risk management
systems & architecture that is overseen by a Committee of Directors
on Integrated Risk Management. Management level Committees
on Asset Liability (ALCO), Credit Risk Management (CRMC) and
Operational Risk Management (ORMC) constitute the core level
of focused risk management architecture. The Bank has also
identified Risk Managers at all controlling offices and at Head office
departments to focus on operational risk factors and arranged for
their training.
21.2 The Bank reviews and updates its risk related Policies
on annual basis or as and when need arises in line with the RBI
Guidelines, changes in operating environment and with a view to
manage credit and market risks in an effective manner. Business
Continuity Plans have been formulated for all critical processes of
the Bank. The Bank has also set up and operationalised Disaster
Recovery Centre for its Core Banking Operations and also made
use of the same during the year. Operationalisation of Near Site is
also under process.
21.3
yeepeej peesefKece keer heYeeJeer efveiejeveer kes efueS yeQke kes efce[ Dee@efHeme kes
efeeekeueeheeW kees DeefOeke Jeeheke DeeOeej hej yeveeee ieee nw. Deeies, heYeeJeer efveiejeveer
kes efueS yeQke kes efce[ DeeefHeme ceW Sme.S.Sme mee@HeJesej kee keeee&vJeeve efkeee ieee nw.
21.4 yeQke ieejn Deebleefjke meeKe jseEie cee@[ueeW kee Gheeesie kej jne nw efpemeceW
efjsue DeefieceeW kes efueS 5 Deebleefjke meeKe jseEie cee@[ue Meeefceue nQ. $eCe keer cee$ee kes
Devegmeej 4 meeceeve cee@[ue ueeiet nQ Deewj cetueYetle mebjevee Deewj meeceeve heefjeespeveeDeeW
kes efueS 2 efJeefMe cee@[ue ueeiet nQ. yeQke ves efveeeceke kes efoMee efveoxMeeW kes Devegmeej,
yeQke keer mecesefkele peesefKece hejsKee leweej kejves keer heCeeueer kees peejer jKee nw efpememes
meceeqvJele peesefKece heyebOeve kejves ceW megefJeOee nesieer.
21.5 GOeejkelee&DeeW kes meeKe jseEie keer meleeheve kes efueS Ske heCeeueer ueeiet nw Deewj
Deeeqmle iegCeJeee ceW megOeej hej Oeeve keWefle kejves kes efueS meeKe efveiejeveer heCeeueer kees
Deewj yesnlej yeveeee ieee nw.
22. ceeveJe mebmeeOeve heyebOeve
22.1 Je<e& kes oewjeve, yeQke ves efJeefYeVe hecegKe #es$eeW pewmes meeKe, Heesjskeme, mee@He
eqmkeue,ke=ef<e GOeej, Sve.heer.S SJeb Jemetueer heyebOeve ceW 3954 kece&eeefjeeW kees heefMe#eCe
heoeve efkeee nw. yeQke ves veS Yeleea efkeS ieS DeefOekeeefjeeW Deewj efueefhekeeW kees heJesMe
heefMe#eCe heoeve efkeee nw.
heoesVeefle hejer#eeSb leLee heefjJeer#ee DeefOekeejer hejer#ee leLee efueefhekeere Yeleea hejer#eeDeeW ceW
yewvesJeeues Depee / Depepee GcceeroJeejeW kes efueS hejer#ee hetJe& heefMe#eCe Yeer heoeve efkeee.
Depee / Depepee GcceeroJeejeW kees 10 efove kee SJeb meeceeve GcceeroJeejeW kes efueS 4 efove
kee hejer#ee hetJe& heefMe#eCe Yeer heoeve efkeee ieee. eeefvele yewe DeefOekeeefjeeW kees ienve
meeKe heefMe#eCe heoeve kejves nsleg henue Meg keer ieF& nw.
yeQke Deheves keee&heeuekeeW SJeb DeefOekeeefjeeW kees efvehegCelee efJekeeme kes vees #es$eeW ceW
efJeefMe heefMe#eCe heoeve kejves SJeb keee&heeuekeeW SJeb DeefOekeeefjeeW kees Jeeheke keee&
oeeje heoeve kejves keer eq mes Yeejle Deewj efJeosMeeW ceW megmLeeefhele heyebOeve SJeb heefMe#eCe
mebmLeeveeW kes yeenjer heefMe#eCe mebmeeOeveeW keer efJeMes<e%elee kee Yeer Gheeesie kejlee nw. Je<e&
kes oewjeve 21 keee&heeuekeeW / DeefOekeeefjeeW kees heefMe#eCe/ meccesueve ceW Yeeie uesves nsleg
efJeosMe Yespee ieee.
22.2 yeQke kes kece&eeefjeeW keer mebKee Je<e& 31.03.2011 kees 9953 mes ye{kej efJee
Je<e& 2011-12 kes Deble ceW 10202 nes ieF& nw. kegue mebKee ceW 4501 DeefOekeejer, 3776
efueefheke Deewj 1925 DeOeervemLe kece&eejer Meeefceue nQ efpeveceW 2164 ceefnuee kece&eejer
Meeefceue nQ.. yeQke ceW Devegmetefele peeefle, Devegmetefele peve peeefle kes kece&eeefjeeW keer
mebKee efveOee&efjle mlej kes Deveghe Leer.
22.3 yeQke ves Deheves keejesyeej mlej ye{eves SJeb veeer MeeKeeSb Keesueves kes efueS keee|cekeeW
keer Deheveer DeeJeMekeleeDeeW kees hetje kejves nsleg Je<e& kes oewjeve efJeefYeVe Jesleveceeve SJeb
esefCeeeW ceW 408 DeefOekeeefjeeW (efpemeceW heefjJeer#eeOeerve DeefOekeejer Yeer Meeefceue nQ) SJeb
404 efueefhekeeW Deewj 17 DeOeervemLe kece&eeefjeeW keer Yeleea keer nw.
22.4 yeQke ves Deheves kece&eeefjeeW keer Je=ef Deewj JeeJemeeefeke heieefle kes efueS, ceee&
2012 leke heneeve keer ieF& efjefeeeW kees Yejves kes efueS efueefhekeere mebJeie& mes DeefOekeejer
mebJeie& Jesleveceeve I ceW heoesVeefle kes efueS heefeee DeejbYe keer nw. leovegmeej, 427 efueefheke
DeefOekeejer mebJeie& Jesleveceeve I ceW heoesVele ngS nQ.
22.5 Depee / Depepee / Deve efhe[s Jeie& kes kece&eeefjeeW kes efueS efMekeeele efveJeejCe
heefle
yeQke ves Depee , Depepee , Deve efhe[s Jeie& ,heer.Se/YetlehetJe& mewefveke kes efueS Deej#eCe
veerefle kes keeee&vJeeve keer osKejsKe kejves nsleg cegKe mebheke& DeefOekeejer kes he ceW
ceneheyebOeke kes mebJeie& kes keee&heeueke kees veeefcele efkeee nw. mecemeeDeeW / efMekeeeleeW
kes efveJeejCe kes efueS heOeeve keeee&uee ceW efveeefcele DeblejeueeW hej DeefKeue Yeejleere osvee
yeQke Depee / Depepee / De.efhe.Je. kece&eejer cenemebIe kes meeLe efleceener yewkeW Deeeesefpele
keer ieF& nQ.
22.6 Deeweesefieke mebyebOe
Je<e& kes oewjeve Je=ef SJeb efJekeeme kes efueS Deeweesefieke mebyebOe Devegketue jns. Deeweesefieke
mebyebOe henue kes Yeeie kes he ceW Jeefeiele kece&eeefjeeW keer efMekeeeleeW hej efJeeej kejves
nsleg yeQke ceW efMekeeele efveJeejCe heefle GheueyOe nw.
21.3 The functions of Mid-Office are broad based for an effective

monitoring of market risk. Further, at Mid-office, SAS software has
been implemented for effective monitoring.
21.4 The Bank has been using eleven internal Credit Rating
models including 5 models for retail advances. 4 general models
are applicable as per size of exposure and 2 Specific Models
are applicable for infrastructure and general projects. The Bank
continued with the system of comprehensive risk profiling of the
Bank in line with regulatory guidelines that will facilitate integrated
risk management
21.5 A system of verification of the credit rating of borrowers has
been in force and credit monitoring system was further streamlined
for focused attention on improvement in asset quality
22. Human Resource Management
22.1 During the year, the Bank had provided training to 3954
employees in thrust areas of Credit, Forex, soft skills, Agriculture
lending, NPA & Recovery Management. The Bank also imparted
induction training to newly recruited officers and clerks.
The Bank had also conducted pre-examination training for SC/ST
candidates appearing for Promotion tests and Banks Probationary
Officers examinations as well as clerical recruitment. Pre-promotion
training to SC/ST candidates for 10 days and to General Candidates
for 4 days was also given.
The Bank also utilizes external training resources from reputed
management institutes and training institutions in India and abroad,
with a view to providing specialized training in newer areas of skill
development as also to provide wider exposure to executives and
officers. During the year, 21 executives/officers were sent abroad
for attending training/conference.
22.2 The staff strength of the Bank increased from 9953 as of
31.3.2011 to 10202 at the end of the FY 2011-12. The total strength
comprises of 4501 officers, 3776 clerks and 1925 subordinate
staff, including 2164 women employees. The representation of
Scheduled Castes, Scheduled Tribes employees in the Bank was
in conformity with the prescribed level.
22.3 The Bank, to meet its requirements of personnel for increasing
business levels and opening of new branches, has recruited 408
Officers (including POs) under various scales and disciplines, 404
clerks and 17 substaff during the year.
22.4 In Bank's pursuit for growth and career progression of its
employees, Bank had initiated process for promotion from clerical
cadre to officer cadre JMG Scale-I for filling up identified vacancies
up to March, 2012. Accordingly, 427 clerks have been promoted to
officer cadre JMG Scale I.
22.5 Grievances Redressal Mechanism for SC/ST/OBC /PH/EX-SM
Employees
The Bank has nominated a top Executive in the rank of General
Manager to function as Chief Liaison Officer to oversee
implementation of Reservation Policy for Scheduled Castes,
Scheduled Tribes, OBCs, PH and EX-Servicemen Employees. The
Quarterly Meetings with All India Dena Bank SC/ST/OBC employees
Federation were held at periodic intervals at Head Office to redress
problems/Grievances.
22.6 Industrial Relations:
The Industrial Relations during the year remained congenial
for growth and development. As a part of the industrial relations
initiative, a grievance redressal mechanism is in place in the Bank
to address the grievances of individual employees.
Jeeef<e&ke efjHees&
2011 - 2012 | 38
metevee lekeveerkeer henue
23.1 keesj yeQeEkeie meceeOeeve (meer yeer Sme) - osvee ieefjcee
23.1.1 ieenke meblegeq Deewj keejesyeej Je=ef kees ye{eves keer eq mes yeQke ves lekeveerke
kes ceeOece mes heeblejCe keer heefeee Meg keer. yeQke kes keesj yeQeEkeie heefjeeueve kes
efueS, yeQke ves Deeeesheeble meceeOeeve nsleg metevee lekeveerke mecee|Lele mesJeeDeeW kes #es$e
ceW DeieCeer mesJee heoelee ces. efJehees keer mesJeeSb ueer nQ. Fmes cesmeme& FvHeesefmeme heeweesefiekeer
efue. mes efHevewkeue mee@HeJesej kee meneesie heehle nw. keesj yeQeEkeie heCeeueer ceW mecesefkele
Kepeevee heCeeueer kes mee@HeJesej kes DeueeJee, ieenkeesvegketue mesJeeDeeW kee hegefuevoe nw pewmes
efke Fbjves yeQeEkeie, Heesve yeQeEkeie, ceesyeeF&ue yeQefkebie Deewj vekeoer heyebOeve mesJeeSb Deeefo
GheueyOe nQ. cegKele efJeefveeeceke Dehes#eeDeeW kees hetCe& kejves keer eq mes keesj yeQeEkeie
kes meeLe Deveske mebKee ceW le=leere he#e mee@HeJesej meceeOeeve mecesefkele efkeS pee jns nQ.
23.1.2 Fme heefjeespevee kee MegYeejbYe cegbyeF& ceW efoveebke 12 ceee&, 2007 kees ceeefnce
MeeKee ceW efJeeceeve heefjeeueve kee heeblejCe kejkes efkeee ieee.
23.1.3 ceee& 2012 leke meYeer 1342 MeeKeeSb Deewj yeQke kee hetje keejesyeej meeryeerSme
kes Debleie&le ueeee ieee nw. FmeceW 867 keW Deewj 28 jepe/mebIe Meeefmele #es$e
Meeefceue nQ.
23.2 Deve metevee lekeveerkeer henue
23.2.1 vesJee\keie
lekeveerkeer kes ceeOece mes heefjJele&ve keer Deesj yeQke keer henue ceW mebeej yegefveeeoer megefJeOeeDeeW
kes cenlJe kees heneeveles ngS yeQke ves osvee ves - efJeefYeVe keveseqkeefJeer ceeref[ee kee heeesie
kejles ngS, Gmemes efJemle=le #es$e vesJeke& kes ceeOece mes Deheveer meYeer MeeKeeDeeW SJeb
heMeemeefveke keeee&ueeeW kees pees[e nw. 99% mes DeefOeke Dehe eFce megefveeqele kejves nsleg
24X7 kes DeeOeej hej osvee ves keer efvejblej efveiejeveer jKeer pee jner nw.
23.2.2 SerSce mebmLeeheve
Jewefeke eJe=efle kes meeLe meeLe eueves kes efueS S.er.SceeW kee DeejbYe meyemes DeefOeke
heeefuele Deewj megefJeOeepeveke meghego&ieer ceeOece nw. efoveebke 31 ceee& 2012 leke osMe Yej
ceW kegue 543 SerSce mebmLeeefhele efkees iees nQ. FveceW mes 430 SerSce MeeKee mLeue hej
nQ peyeefke 113 SerSce MeeKee mes Deueie mLeeveeW hej eqmLele nQ. FmeceW 270 keW Meeefceue
nQ. FveceW mes 2 SerSce yeeeescesef^ke nQ pees ess ieenkeeW Deewj kece he{s efueKes ieenkeeW kees
Gvekes Debiets kes efveMeeve keer meneelee mes SerSce kee heefjeeueve kejves keer megefJeOee osles
nQ. yeeees cesef^ke S.er.Sce. ieenkeeW kees ceewefKeke he ceW Yeer efveoxMe osles nQ.
yeQke ves kewMe êr, Jeermee, kewMeves SJeb SveSHeSme kes meeLe SerSceeW keer Yeeieeroejer
JeJemLee keer nw. en iepees[ yeQke kes ieenkeeW kees Yeejle ceW 90000 mes DeefOeke SerSce
Skemesme keWeW Deewj 4.70 ueeKe mes DeefOeke Jeeheej mebmLeeveeW (Sce F&) leLee efJeosMeeW
ceW 1 efceefueeve mes DeefOeke SerSceeW Deewj 26 efceefueeve SceF& hej uesveosve kejves keer
megefJeOee heoeve kejlee nw. [sefye/SerSce kee[& DeeOeej ueieYeie 15.48 ueeKe nw. yeQke
SeSveDeeF& ieenkeeW kees Jeermee iepees[ ege osvee Debleje&êre ieesu[ [sefye kee[& Yeer
heoeve kejlee nw.
yeQke ceW SerSceeW kes ceeOece mes keF& cetue Jee|Oele mesJeeSb DeLee&led ceesyeeFue heerhes[ e@
heDehe leLee heesm hes[ efyeue Yegieleeve Deeefo GheueyOe kejelee nw. [sefye kee[& ieenke
Yeer Fbjves hej [sefye kee[& kes heeesie mes JemlegDeeW SJeb mesJeeDeeW keer Kejero kes efueS
Dee@veueeFve Yegieleeve Yeer kej mekeles nQ.
23.3 vesJeke& DeeOeeefjle mesJeeSb leLee heeespeveerelee
23.3.1 ieenke meblegeq nsleg Fme cetueYetle megefJeOee kees keF& ewveueeW kee he osves SJeb
Gvekes me=peve mes yeepe ojeW kee oeeje ye{eves keer eq mes yeQke ves efvecveefueefKele
vesJeke& DeeOeeefjle Glheeo Je mesJeeSb DeejbYe keer nQ
meeryeerSme heeespeveerelee,
Deve heeespeveereleeSb pewmes Deeeqmle oselee heyebOeve / yesveeceer uesve-osve keer
jeskeLeece, Dee@veueeFve leguevehe$e Deeefo,
SerSce / [sefye kee[&,
[ee DeblejCe SJeb otjJeleea meneelee,
Yee.efj.yeQ. Yegieleeve heCeeefueeeW pewmes efke DeejerpeerSme SJeb SveF&SHeer Deeefo,
keeheexjs F& cesue,
Fbêves,
23.
23. IT Initiatives
23.1 Core Banking Solution (CBS)-DENA GARIMA
23.1.1 The Bank had embarked upon a process of transformation
through technology with a view to enhance customer satisfaction
and to leverage business growth. The Bank has engaged the
services of M/s Wipro, a leading service provider in IT enabled
services, for providing an end-to-end solution for Core Banking
Operations of the Bank. It is backed by Finacle software support
from M/s Infosys Technologies Ltd. The Core Banking system
bundles a host of customer friendly services like Internet Banking,
Phone Banking, Mobile Banking and Cash Management Services
etc. besides software system for Integrated Treasury operations. A
number of third party software solutions are also being integrated
mainly with a view to address Regulatory concerns.
23.1.2 The Project was kicked off with migration of existing
operations at banks Mahim Branch in Mumbai on 12th March 07.
23.1.3 As of March 2012, all the 1342 branches of the bank and
the entire business has been brought under CBS. This covers 867
centres and 28 states / union territories.
23.2 Other IT Initiatives
23.2.1 Networking
Recognizing the significance of communication infrastructures
in the Banks drive towards transformation through technology,
the bank has connected all its branches and administrative
offices through DENANET its Wide Area Network using various
connectivity media. DENANET is continuously being monitored
on 24X7 basis by a Network Monitoring team for ensuring more
than 99% up time.
23.2.2 ATM Installations
In keeping with the universal trend of introducing ATMs as the most
popular & convenient mode of delivery channels, a total of 543 ATMs
have been installed as on 31st March 2012 all over the country. Out
of these ATMs, 430 are Onsite and 113 are Offsite, covering more
than 270 centres. 2 of the ATMs are bio-metric to facilitate illiterate
customers operating the ATM with thumb impression which is
convenient for small customers and semi-literate farmers. The biometric ATMs also speak out instructions to the customers.
The Bank has ATM sharing arrangement through CASHTREE, VISA,
CASHNET & NFS tie-ups, enabling more than 90000 ATM access
points & more then 4.70 lacs Merchant Establishments (MEs) in
India and more than 1 million ATMs & 26 Million MEs abroad, to
Banks customers; Debit/ATM Card base is around 15.48 lacs.
The Bank also provides Dena International Gold Debit Card to HNI
customers with Visa affiliation.
The Bank has number of value added services through the ATMs
viz. Mobile Pre-paid Top-ups and Post Paid Bill Payment etc. Debit
Card customers can also make online payment for purchases of
goods and services using Debit cards on Internet
23.3 Network based Services & Applications
23.3.1 With a view to channelise this infrastructure for customer
satisfaction and maximize the ROI made in creation thereof, we have
introduced the following network based products and services:

CBS application,
Other applications viz ALM / AML, Online Balance sheet etc,
ATM / Debit Cards,
Data Transfer & Remote Support,
RBI Payment systems like RTGS & NEFT etc,.
Corporate E-MAIL,
Intranet,

DeeF& heer sueerHeesveer,

Jeeref[ees keebHejWeEmeie,
Fbjves yeQeEkeie
23.3.2 yeQke ves Deheveer meYeer MeeKeeDeeW kes ieenkeeW kes efueS osvee DeeF& keveske
- Fbjves yeQekE eie mesJee Meg keer nw. Fmemes ieenke osvee DeeF& keveske kes ceeOece mes
Deheveer Keelee metevee heehle kej mekeles nQ, pewmes efke (ke) Keeles ceW Mes<e jkece keer
peevekeejer, (Ke) eser efJeJejCeer (Debelf ece 9 uesveosve), (ie) KeeleeW kes efJemle=le efJeJejCe,
(Ie) eske yegke kes yeejs ceW hetlee, ([) efveefOe DeblejCe (mJeeb / Deve he#e) e) Deej.
er.peer.Sme / Sve.F&.SHe.er ueso osve () peeJeke eske kes yeejs ceW hetlee (pe)
hele#e SJeb Dehele#e kejeW kee F&- Yegieleeve, (Pe) ceneje^ efyeeer kej (cetue Jee|Oele
kej) kee Dee@veueeFve Yegieleeve (%) oeoje Deewj veiej nJesueer kes JeeefCeeqpeke kejeW
kee F& Yegieleeve. Je<e& kes Deble ceW 1,06,910 ieenke (efjsue ieenke - 1,06,602,
kee@heexjs etpej DeeF& [er 308) osvee DeeF& keveske kes efueS hebpeerkejCe kej egkes nQ.
nceejs yeQke ves osvee ``Sce keveske'' mesJeeSb keeee&eqvJele keer nQ pees ceesyeeFue nW[ mes
kes Gheeesie mes yeQeEkeie uesve osve kejves kes efueS megefJeOeepeveke Deewj megjef#ele ceeOece
nw. ieenke efveefOe DeblejCe meefnle efJeefYeVe megefJeOeeSb heehle kej mekeles nQ. en heefeee
ceesyeeFue yeQeEkeie hej Yeejleere efjpeJe& yeQke kes efoMeeefveosMeeW kes Devegmeej nw Deewj 3000
ieenke Fme mesJee kee heeesie kej jns nQ.
23.3.3 yeQke ves esleeJeveer megefJeOee Meg keer nw efpemekes ceeOece mes keg IeveeSb Ieves
hej ieenkeeW kees SmeSceSme efceuelee nw- . 5000 kes uesveosve Deewj meYeer Deej.er.peer.
Sme / Sve.F&.SHe.er Deewj S.er.Sce uesve osve Hej.
23.3.4 yeQke keer JesyemeeF
yeQke keer Deheveer JesyemeeF nw efpemeceW veserpeve kes Devegketue efJeMes<eleeSb ceewpeto nQ pewmes efke
MeeKee mebkesleke, kewuekeguesj, oesnjer eqkeueke vesJeeriesMeve heCeeueer Fleeefo. Jesyeceemj
efvejblej DeeOeej hej leLee efJeefveeceve efoMeeefveoxMeeW kes Devegheeueve nsleg JesyemeeF kees
Deeleve SJeb ieefleMeerue yeveeS jKelee nw. meg{ metevee lekeveerkeer {ebee mes yeQke yesnlej
ieenke megefJeOee osves keer Deesj Deiemej nesves kes efueS leweej nw.
23.4. kee[& heyebOeve
osvee [sefye kee[& keer ueeskeefheelee kee[& DeeOeej Deewj heefle efove efkeS ieS uesveosve keer
mebKee mes mhe nw. yeQke kee esef[ kee[& DeeOeej 15.48 ueeKe leke hengbe egkee nw
(Je<e& oj Je<e& 24% keer Je=ef) Deewj owefveke uesveosve 61000 kee ue#e heej kej egkee
nw. [wefye kee[& keer megefJeOee kes yeejs ceW Deye ieenke megheefjefele nw Deewj keeGbj hej
[sefye kee[& (Fvme kee[&) osves keer heLee ceW Yeer Je=ef ngF& nw. yeQke kes meYeer efJepeer
[sefye kee[& Debleje&êre kee[& nQ Deewj efJee Yej ceW meYeer Jeerpee S.er.SceeW Deewj heer.Dees.
Sme se|ceveueeW ceW Fmekee heeesie kej mekeles nQ. Yeejle ceW Jeerpee, Sve.SHe.Sme. kesMeêr
Deewj kesMeves pewmes S.er.Sce mecetn kes meeLe ie yebOeve kes eje en kejeryeve meYeer
S.er.SceeW Deewj heer.Dees.Sme. se|ceveueeW ceW JewOe nw. efheues oes Je<e& ceW peejer efkeS ieS osvee
Jeerpee kee[& Yeer Dee@ve ueeFve Yegieleeve kes efueS JewOe nw keeeWefke en ``Jeerpee mes mecee|Lele''
nw DeLee&led JeeryeerJeer heemeJe[&.
osvee [sefye kee[& kes Gheeesie mes heer.Dees.Sme Deewj Dee@ve ueeFve Yegieleeve mes Je<e& Dehewue
2011 mes ceee& 2012 leke . 1.35 kejes[ keer Deee heehle ngF& nw DeLee&led efheues Je<e&
ceW 53% keer Je=ef ngF& nw.
yeQke efoveebke 31.12.2008 kees Dehevee esef[ kee[& yebo kejves kes yeeo mes esef[
kee[& kes keejesyeej ceW veneR nw. yeQke kee Sme.yeer.DeeF& kee[& kes meeLe kees yeW[s[ esef[
kee[& peejer kejves keer JeJemLee nw efpemeceW peejer kejvee, heefjeeueve Deewj esef[
peesefKece keer yeeOelee Sme.yeer.DeeF& kee[& keer nw.
24. ieenke mesJee
24.1 ieenke meblegeq ceW megOeej ueeves kes efueS yeQke ves ieenkeeW keer Dehes#eeDeeW kees hetCe&
kejves nsleg meeLe&ke heeeme efkeS. Je<e& kes oewjeve, yeQke ves ieenke meblegeq ceW megOeej kes
efueS efJeefYeVe heeeme peejer jKes.
24.2 ieenkeeW keer efMekeeeleeW kee efveJeejCe
ieenkeeW keer efMekeeeleeW kee legjble efveJeejCe kejves kees yeQke Ge heeLeefcekelee oslee nw.
yeQke kes ieenke meerOes he$e, F& cesue DeLeJee yeQke keer JesyemeeF kes ceeOece mes mebheke&
IP Telephony,
Video Conferencing,
Internet Banking.
23.3.2 The Bank has launched Dena i Connect the internet
Banking Service for customers of its Branches. This enables the
customers to access their account information through Internet
in the form of (a) Balance Inquiry (b) Mini Statement (Last 9
transactions) (c) Detailed Statement of Account (d) Cheque
Book inquiry (e) Funds Transfer (Self/ Third Party) (f) RTGS/NEFT
transactions (g) Outward cheque status inquiry (h) E-payment of
Direct Taxes and Indirect Taxes (i) Online payment of Maharashtra
Sales Tax (VAT) (j) E-payment of Commercial Taxes of Dadra
& Nagar Haveli. As at the year end, 1,06,910 customers (Retail
customers 1,06,602, corporate user ids - 308) have registered for
Dena i Connect.
Our Bank has implemented Dena MConnect services - the
convenient and secure way to conduct banking transaction using
mobile handset. Customers can avail various facilities including
funds transfer. The solution is compatible with RBI guidelines on
Mobile Banking and about 3000 customers have started using the
same.
23.3.3 Bank has started Alert facility through which customers gets
SMS on occurrence of certain events transactions of Rs.5000/and all RTGS / NEFT and ATM transactions.
23.3.4 Banks Web sites
Bank has its website with netizen friendly features like Branch
Locators, Calculators, Two-click navigation system etc. The
webmaster keeps the website updated and dynamic on an ongoing
basis.
With robust IT infrastructure; the Bank is well poised to take the leap
forward to drive technology towards affording greater customer
convenience.
23.4. Cards Management
The popularity of Dena Debit Card is growing as witnessed by the
increase in card base and number of transaction carried out per day.
The Debit card base of the Bank has reached 15.48 lacs ( grown
by 24 % Y-on-Y ) and the daily transaction also has crossed 61000
mark. The convenience of the Debit Card is now well understood
by the customers, as such the issuance of Debit Card across the
counter ( Insta Card ) has also picked up . All the Visa Debit Cards
of the Bank being International Card , are acceptable on all VISA
ATMs and POS Terminals all over the world. In India it is valid on
almost all ATMs and POS Terminals through tie up arrangements
like VISA , NFS, Cashtree & Cashnet group of ATMs. Dena VISA
cards issued since last two years is also valid for Online payment
as the same is supported by verified by VISA i.e. VbV Password.
The POS and On line payments by use of Dena Debit Card have
fetched an income of `1.35 crores in the year Apr 2011 to Mar
2012, i.e. an increase of 53% over last year.
The Bank is not in the business of issuance of Credit Card after
discontinuation of Banks own credit on 31.12.2008 . The Bank
has an arrangement for issuance of co-branded Credit Cards with
SBICards wherein all the formalities for issuance, operations and
credit risk is with SBICards.
24. Customer Service
24.1 The Bank has concentrated on internalizing customer
expectations and aspirations more intensely. During the year,
the Bank has continued various measures to improve customer
satisfaction.
24.2 Redressal of Customer Grievances
The Bank is according top priority to resolve customers complaints/
grievances expeditiously. The customers of the Bank can
Jeeef<e&ke efjHees&
2011 - 2012 | 40
kej mekeles nQ leLee Deheves heMve/hetlee/efMekeeele eefo keesF& nes, lees kej mekeles nQ.
yeQke keer e@uecege mebKee 1800-225740 kes ceeOece mes efMekeeeleeW / megPeeJeeW kee
hebpeerkejCe efkeee pee mekelee nw.
24.3 ieenke mesJee keer keee&efJeefOe SJeb keee& efve<heeoveuesKee hejer#ee kes mebyebOe ceW
mLeeeer meefceefle
ieenke mesJee hej Ske mLeeeer meefceefle kee ieve efkeee ieee nw efpemekes hecegKe DeOe#e
SJeb heyebOe efveosMeke nQ, Gvekes DeueeJee keee&heeueke efveosMeke, cene heyebOeke (mebmeeOeve,
Deeeespevee SJeb heMeemeve, vees[ue DeefOekeejer), cene heyebOeke (met.le.), cene heyebOeke
(efJeosMeer cege SJeb Kepeevee), cene heyebOeke (meeKe) meefceefle kes meome nQ, efleceener
yewkeeW kes efueS Deueie Deueie MeeKeeDeeW mes 4 mes 5 ieenkeeW kees efJeMes<e he ceW Deecebef$ele
efkeee peelee nw, efJeeere Je<e& 2011-12 kes oewjeve Fme hekeej keer eej yewkeW Deeeesefpele
ngF.
24.4 Fmekes Deefleefje yeQke ves Ge mlej hej Yeer efveosMeke ceb[ue keer ieenke mesJee
meefceefle kee ieve efkeee nw, pees ieenke mesJee keer iegCeJeee ye{eves SJeb ieenke meblegeq
kes mlej ceW megOeej kes Gheee kes mebyebOe ceW meueen osleer nw, heleske MeeKee cetue mlej hej
ieenkeeW keer efMekeeeleeW kes efveJeejCe kes efueS cenerves ceW ieenke yewke kee Deeeespeve kejleer
nw. heleske #es$eere keeee&uee efleceener Ske yeej ieenke efceueve Deeeesefpele kejles nQ.
24.5 ieenkeeW nsleg yeQke keer heefleyelee keer Deeeej mebefnlee
Ske mJeweqke kees[, pees yeQkeeW kes efueS Jeefeiele ieenkeeW mes JeJenej kes efueS vetvelece
ceeveke efveOee&efjle kejlee nw kee DeejbYe Yeejleere efjpeJe& yeQke eje ieefle Yeejleere yeQeEkeie
kees[ SJeb ceeveke yees[& eje efkeee ieee Lee. en ieenke kees megj#ee heoeve kejlee nw Deewj
yeQke kees ieenkeeW mes owvebefove heefjeeueve kes oewjeve Dehesef#ele JeJenej keer peevekeejer oslee
nw. kees[ kes heeJeOeeve ceW efveeb$eke DevegosMeeW ceW GequueefKele mes Ge nes mekeles nQ Deewj
Ssmes ceeveke ueeiet neWies keeeWefke en kees[ kes he ceW Deehekes heefle nceejs heefleyelee kes
efueS nceejs eje mJeweqke he ceW Deheveeee ieee nw.
meJeexece JeJenej (ket Deewj ceeveke) kees heefleeEyeefyele kejves kes yeWeceeke& kes mece#e yeQkeeW
kes keee&efve<heeove kees Deebkeves kes efueS Yeejleere efjpeJe& yeQke ves yeQefkebie kees[ SJeb ceeveke
yees[& keer mLeehevee keer nw. yeQke ves `ìeenkeeW kes efueS yeQkeeW keer heefleyeleeDeeW kee kees[''
Deheveeee nw leLee Jen Fmekes Devegheeueve nsleg hetCe&le heefleye nw.
nceeje yeQke Yeejleere yeQeEkeie kees[ SJeb ceeveke yees[& kee meome nw SJeb yeQke keer Deesj mes
ceneheyebOeke kes mlej kee Ske Meer<e& keee&heeueke yeQke keer Deesj mes kees[ Devegheeueve
DeefOekeejer kes he ceW efveege efkeee ieee nw.
25. MeeKee vesJeke& SJeb efJemleej
25.1 MeeKee vesJeke&
Je<e& 2011-12 kes oewjeve, yeQke ves 51 veeer MeeKeeSb Keesueer nw, efpememes efJeefYeVe keseW ceW
kegue MeeKeeDeeW keer mebKee 1342 nes ieF& nw, GveceW mebIesefue mesefueeF MeeKee kee hetCe&
MeeKee kes he ceW GVeeve Yeer Meeefceue nw.
31 ceee& 2012 kees yeQke keer MeeKeeDeeW kee #es$eJeej efJeJejCe Fme hekeej nw
#es$e
Sector
ieeceerCe Rural
DeOe&Menjer Semi Urban
Menjer Urban
ceneveiejere Metro
kegue Total
* Deveg<ebieer MeeKeeSb Yeer Meeefceue nQ.
eeuet Je<e& kes oewjeve yeQke kee osMe kes efJeefYeVe YeeieeWs ceW 100 MeeKeeSb Keesueves kee
emleeJe nQ. yeQke ves mecePe yetPekej Ssmes keWeW kees Meeefceue efkeee nw peneb yeQke keer
GheeqmLeefle veieCe Leer ee Deye leke Jeneb yeQke MeeKee veneR Leer. es kes cegKe he mes
correspond directly, through letters, e-mails or through the website of the Bank and post their queries / grievances / suggestions,
if any. The complaints / suggestions can be registered through Toll
Free Number 1800-225740 of the Bank.
24.3 Standing Committee on Procedures & Performance Audit
of Customer Service
Standing Committee on Customer Service is headed by the
Chairperson and Managing Director. Besides Executive Director,
General Manager (Resource , Planning, Nodal Officer ), General
Manager (IT), General Manager (Forex & Treasury), General
Manager (Credit) are the members of the Committee. Four / Five
customers from different branches are invited for the quarterly
meetings. Four such meetings were organized during the Financial
year 2011-12.
24.4 In addition to above, the Bank has formed Customer Service
Committee of the Board at the apex level to advise measures for
enhancing the quality of customer service and improving the level
of customer satisfaction. Every Branch holds a customer meet in a
month for redressal of customer complaint at the grass root level.
Each Regional Office hold a customer meets once in a quarter.
24.5 Code of Banks Commitments to the Customers
A voluntary Code, which sets minimum standards of banking
practices for banks to follow when they are dealing with individual
customers was introduced by Banking Codes and Standards Board
of India constituted by RBI. It provides protection to customer and
explains how banks are expected to deal with customers for their
day-to-day operations.. Provisions of the Code may set higher
standards than what is indicated in the regulatory instructions and
such higher standards will prevail as the Code represents best
practices voluntarily agreed to by us as our commitment to you.
RBI has constituted Banking Codes and Standards Board of India
for measuring the performance of banks against a bench mark
reflecting the Best Practices (Codes & Standards). The Bank has
adopted Code of Banks Commitments to the Customers and is
fully committed to its adherence.
The Bank is a member of BCSBI and a top executive in the rank of
General Manager is appointed as the Code Compliance Officer
on behalf of the Bank.
25. Branch Network and Expansion
25.1 Branch Network
During the year 2011-12, Bank has opened 51 new branches
taking the tally to 1342 in various Regions including upgradation of
Sandheli Satellite Office in to full fledged branch .
The sector-wise breakup of the branch network of the Bank as on
31st March 2012 is as under:
MeeKeeDeeW keer mebKee
kegue kee heefleMele
264
20
260
19
No of Branches
493*
% to Total
37
325
24
1342
100
* including Satellite Branches

During the current year, Bank propose to open 100 branches in
various parts of the country. Bank has consciously included centres
where Banks presence was negligible or hither to uncovered area.
PeejKeb[, efyenej, heeqece yebieeue, efmeeqkekece, efnceeeue heosMe, leefceuevee[g, G[ermee SJeb
GejeKeb[ ceW eqmLele nQ. yeQke ves Ssmes #es$eeW / keseW keer Yeer heneeve keer nw peesefke Deye
leke yeQeEkeie megefJeOeeDeeW mes Jebefele Les leLee DeuhemebKeke JeieeX keer DeeyeeoerJeeues efpeues nQ.
26. efvejer#eCe SJeb Deebleefjke uesKeehejer#ee
osMe Yej ceW Hewueer ngF& yeQke keer efJeefYeVe MeeKeeDeeW kes keeeeX hej heYeeJeer efveeb$eCe SJeb
hee&Jes#eCe jKeves nsleg yeQke ceW Deebleefjke heCeeueer henues mes ner ceewpeto nw. MeeKeeDeeW, #es$eere
keeee&ueeeW leLee heOeeve keeee&uee kes efJeYeeieeW keer uesKeehejer#ee kes mebyebOe ceW Yeejleere
efjpeJe& yeQke kes efoMeeefveosMeeW kee Devegheeueve kejves nsleg efvejer#eCe efJeYeeie mecee mecee
hej Deebleefjke efvejer#ekeeW leLee yeenjer meveoer uesKeekeejeW keer HeceeX leLee meer.DeeF&.
Sme.S. / [er.DeeF&.Sme.S. Den&lee heehle metevee heyebOeve uesKeehejer#ekeeW Deeefo kes eje
efJeefJeOe hekeej keer uesKeehejer#eeSb mebeeefuele kejlee nw efpememes efveOee&efjle keee&heCeeueer
SJeb keee&efJeefOeeeW kee meKleer mes Devegheeueve megefveeqele nes Deewj $egefeeb, eefo keesF&
neW, kees mecee hej erke efkeee pee mekes. Deekeeqmceke uesKee hejer#ee kes DeueeJee, peye
Yeer pejle nes, peesefKece DeeOeeefjle Deebleefjke efvejer#eCe, meceJeleea uesKee hejer#ee,
heyebOeve uesKee hejer#ee, metevee heCeeueer uesKeehejer#ee, jepemJe uesKeehejer#ee, Deewefele
uesKeehejer#ee keer ieF&. Fve efeeekeueeheeW kes efueS Gheege omleeJespe leweej efkeS peeles
nQ Deewj en ceb[ue eje Devegceesefole veerefleeeW kes Devegmeej efkeS peeles nQ.
Yeejleere efjpeJe& yeQke kes efoMeeefveosMeeW kes Deveghe Deewj yeemesue-II kes Debleie&le Dehes#eeDeeW
kes Devegheeueve ceW yeQke ves efvejer#eCe kes efueS efoveebke 01.04.2007 mes efvejer#eCe kes efueS
peesefKece DeeOeeefjle Deebleefjke uesKeehejer#ee(DeejyeerDeeF&S) kees Deheveeee nw. MeeKeeDeeW
kee efvejer#eCe kejvesJeeues DeefOekeeefjeeW kees peesefKece DeeOeeefjle Deebleefjke uesKee hejer#ee
kejves kes efueS mecegefele heefMe#eCe efoee ieee nw. Je<e& kes oewjeve yeQke ves Deebleefjke mlej
hej heefMeef#ele efvejer#ekeeW kes meeLe-meeLe DevegYeJeer meteerye yeee uesKee hejer#ekeeW kes
ceeOece mes 773MeeKeeDeeW keer peesefKece DeeOeeefjle Deebleefjke uesKeehejer#ee keer.
heCeeueer SJeb efveeb$eCe kees Deewj cepeyetle kejves kes efueS yeQke ves efveiejeveer leb$e kees meeere
kej efoee nw. efJeefYeVe MeeKeeDeeW ceW meceJeleea uesKee hejer#ee kes ceeOece mes heOeeve keeee&uee
kes efvejer#eCe efJeYeeie eje efveiejeveer keer peeleer nw. keee& leLee keee&efJeefOeeeW kee meKleer
mes Devegheeueve efkeS peeves hej efJeMes<e Oeeve osves meefnle Devegketue eqkeesCe mes ye[er
mebKee ceW MeeKeeDeeW keer efvejer#eCe jseEie ceW megOeej ngDee nw. yeQke keer heefjeeueveiele
o#elee SJeb efJeefveeeceke cetue efveOee&jCe kees megOeejves / ceoo kejves nsleg efvejer#eCe efjheeseX
ceW yeleeF& ieF& DeefveeefceleleeDeeW ceW efvejblej meeceefeke megOeej kejles jnves kes DeeOeej hej
heYeeJeMeeueer keoce GeS ieS nQ.
efvejer#ekeeW kes %eeve / uesKeehejer#ee efvehegCelee ceW GVeeve nsleg Deebleefjke efvejer#ekeeW SJeb
meceJeleea uesKeehejer#ekeeW kes efueS heefMe#eCe me$e Deeeesefpele efkees iees. Fmekes Deefleefje,
#es$eere keeee&uee mlej hej meceJeleea uesKeehejer#ekeeW kes meeLe efleceener meceer#ee yewkeeW
keer JeJemLee keer ieF&.
yeQke ceW keesj yeQeEkeie heCeeueer kes Deeieceve SJeb meYeer MeeKeeDeeW kees Fme heCeeueer kes Deboj
efuees peeves hej, yeQke ves MeeKeeDeeW kes keejesyeej efeeekeueeheeW keer efveiejeveer kejves nsleg
hejes#e efveiejeveer heCeeueer Meg keer nw.
27. meleke&lee
yeQke kes keeheexjs keeee&uee ceW heYeeJeer meleke&lee JeJemLee nw efpemekes hecegKe cene heyebOeke
mlej kes cegKe meleke&lee DeefOekeejer nQ pees DeOe#e SJeb heyebOe efveosMeke kees efjhees& kejles
nQ. cene heyebOeke SJeb cegKe meleke&lee DeefOekeejer kees Jeefj SJeb DevegYeJeer DeefOekeeefjeeW
kes mecetn mes meneelee efceueleer nw. efJeYeeie keer Yetefcekee SJeb keee& nQ - efveeb$eCe, efveiejeveer
SJeb meleke&lee keeeeX kee hee&Jes#eCe pees efveJeejke, DevegmebOeeveelceke SJeb ob[veere heke=efle
kes nQ. efJeYeeie kes keeeeX ceW OeesKeeOeef[eeW keer efjheese\ie SJeb efveiejeveer Meeefceue nQ.
MeeKee mlej hej efveJeejke meleke&lee meefceefleeeW kee ieve efkeee ieee nw pees mecemeeDeeW
keer heneeve kejWieer leeefke MeeKee mlej hej heCeeefueeeW SJeb heefleeeW kees erke efkeee pee
mekes.heleske heefMe#eCe heeeece ceW ``vewefleke JeJenej'' hej me$e Meeefceue efkeS peeles
nQ. #es$eere meleke&lee DeefOekeeefjeeW kes efueS eleske Je<e& keee&Meeuee Deeeesefpele keer peeleer
nw, efpemeceW efveJeejke meleke&lee, Deebleefjke efveeb$eCe kees cepeyetle yeveevee, Devegheeueve
mebmke=efle ueeves, vewefleke JeeleeJejCe kee me=peve, mebmLee mes yeenj efveiejeveer Deeefo hej
Gvekees Deeleve peevekeejer oer peeleer nw. yeQke ceW ngF& eleske OeesKeeOe[er keer eefeee
Fbêves meeF Hej eoefMe&le keer peeleer nw Deewj meome yeQkeeW kes ueeYe kes efueS Yee. yeQke
mebIe kes ceeOece mes Heefjeeefuele keer peeleer nw.
These centres are mainly in Jharkhand, Bihar, West Bengal, Sikkim,

Himachal Pradesh,Tamil Nadu, Orissa and Uttarakhand. Bank has
also identified areas / centres, mostly falling in the category of
under Banked areas as well as under Minority dominated districts.
26. Inspection and Internal Audit
The Bank has an in-built system of effective control and supervision
of the functioning of its various branches scattered all over the
country. In compliance with guidelines of RBI on audit of branches,
Regional Offices and Departments at Head Office, the Inspection
& Internal Audit Department is conducting various types of audits
through internal inspectors, external Chartered Accountants firms
and CISA/DISA qualified IS auditors from time to time and ensures
strict adherence to the Banks laid down systems and procedures
and timely plugging of loop holes, if any. Risk Based Internal Audit,
Concurrent Audit, Management Audit, Information Systems Audit,
Revenue Audit and Propriety Audit apart from Snap Audit as and
when required are conducted. These activities are well documented
and guided by the policies approved by Board.
In line with directives of RBI and to comply with requirement
under BASEL II accord, Bank has adopted Risk Based Internal
Audit (RBIA) for inspection w.e.f. 1st April, 2007. The officials
inspecting the branches have been given adequate training for
conducting RBIA. During the year the Bank has carried out RBIA
of 773 Branches by internally trained inspectors as well as by the
experienced empanelled external auditors.
To further strengthen adherence to the systems and control, the
Bank geared up monitoring mechanism. Monitoring is done through
concurrent audit at various branches by Inspection Department at
Corporate Office. The strategic approach with special emphasis
on strict adherence to systems and procedures has enabled
improvement in the inspection ratings of large number of branches.
The effective steps taken are monitored on an ongoing basis for
timely rectification of irregularities pointed out in the inspection
reports to improve the operational efficiency and regulatory rating
of the Bank.
To upgrade the knowledge / audit skills training sessions are
conducted for internal inspectors and concurrent auditors.
With the onset of Core Banking System in the organization and all
the branches being brought under its umbrella, Bank has introduced
an off-site surveillance system for monitoring of business activities
of the branches.
27. Vigilance
The Bank has an effective set up of Vigilance at its Corporate Office
headed by General Manager & Chief Vigilance Officer reporting
to Chairperson & Managing Director. General Manager & Chief
Vigilance Officer is supported by a team of senior and experienced
officers. The role and functions of the Department are control,
monitoring and Supervision of Vigilance Functions which are
Preventive, Investigative and Punitive in nature. The function of the
Department also includes reporting and monitoring of frauds.
Preventive Vigilance Committees have been formed at branch level
to identify problem areas so as to tone up systems and procedures
at the branch level. At each of the training courses a session on
ethical behaviour is included. Workshop for Regional Vigilance
Officers is conducted every year to update them on the areas of
preventive vigilance, strengthening of internal controls, bringing
compliance culture, creation of ethical climate as well as off-site
surveillance. Modus operandi of each fraud perpetrated on the
Bank is displayed on the intranet site and circulated through IBA for
the benefit of member banks .
Jeeef<e&ke efjHees&
2011 - 2012 | 42
cene heyebOekeeW keer OeesKeeOe[er peeseKf ece heyebOeve meefceefle keee&jle nw pees keer ieF& OeesKeeOeef[eeW
kee efJeeejelceke cetueebkeve kejleer nw, heCeeueer SJeb heefle ceW efkees iees GuuebIeveeW, eefo keesF&
nes, kee hejer#eCe kejsieer SJeb OeesKeeOeef[eeW kes mebyebOe ceW jeskeLeece kes GheeeeW kes megPeeJe osieer.
yeQke ceW ye[er OeesKeeOeef[eeW hej efveiejeveer jKeves kes efueS efveosMeke ceb[ue mlej keer meefceefle
ieefle nw.
yeQke ceW meleke&lee keeeeX kee hee&Jes#eCe SJeb efveiejeveer efveosMeke ceb[ue eje keer peeleer nw
pees efveeefcele DeblejeueeW hej uebefyele DevegMeemeveelceke SJeb OeesKeeOe[er ceeceueeW keer meceer#ee
kejles nQ. DevegMeemeveelceke keej&JeeF& Meg kejves mes henues kece&eejer kes Deer veerele
SJeb yegjer veerele efveCe&e kes yeere Deblej efkeee peelee nw.
yeQke Yeejle mejkeej, kesere peebe Deeeesie SJeb Yeejleere efjpeJe& yeQke mes meleke&lee keeeeX
hej heehle DevegosMeeW / efoMeeefveoXMeeW kee Devegheeueve megefveeqele kejlee nw.
28. jepeYee<ee kee keeee&vJeeve
28.1 yeQke ves meceer#eeOeerve efJeeere Je<e& kes oewjeve jepeYee<ee efnvoer kes keeee&vJeeve kes
efueS Deheves meIeve heeeme peejer jKes. Je<e& kes oewjeve yeQke kee Oeeve Meyo mebmeeOeke, keesj
yeQeEkeie meceeOeeve SJeb F& - cesue kes ceeOece mes efnvoer kes keeee&vJeeve hej kesefle jne.
28.2 hegjmkeej :
meceer#eeOeerve Je<e& kes oewjeve Yeejleere efjpeJe& yeQke eje Je<e& 2010-11 kes efueS
Deeeesefpele ie=n heef$ekee heelf eeeseif elee'' keer efYeeef<eke esCeer ceW yeQke kees Deheveer ie=n heef$ekee
`òsvee peeself e kes efueS efleere hegjmkeej heehle ngDee. yeQke keer ie=n heef$ekee osvee peeself e''
kees ``DeMeesemf eesMeve Dee@He efyepevesme kee@cegevf ekesme& Dee@He Fbe[
f ee eje Deieps eer kes Gece
DeeuesKe keer esCeer ceW yeep@ e êH@ eer'' eje hegjmke=le efkeee ieee. Je<e& 2010-11 kes oewjeve
ceneje^ jepe ceW eqmLele yeQke keer MeeKeeDeeW Je keeee&ueeeW ceW jepeYee<ee efnvoer kes es
keeee&vJeeve kes efueS ceneje^ jepe mlejere yeQkej meefceefle (jepeYee<ee), hegCes keer Deesj mes
Deeeesepf ele heelf eeeseif elee ceW nceejs yeQke kees efleere hegjmkeej heehle ngDee. nceejs veF& efouueer
#es$e keer Sce.DeeF&.jes[ peehegj MeeKee kees jepeYee<ee efnvoer kes keeee&vJeeve ceW Glke= keee&
kejves kes efueS ve.je.kee.me.(yeQke)peehegj mes efleere hegjmkeej heehle ngDee.
cegyb eF& keer hecegKe meeceeefpeke-meeefneqleke mebmLee DeeMeerJee&o eje nceejs yeQke kees leLee yeQke
keer ie=nheef$ekee `òsvee peeself e'' kees ``jepeYee<ee hegjmkeej'' heoeve efkeee ieee.
28.3 efnvoe heefMe#eCe :
yeQke ves Deheves keeee&ueeeW leLee MeeKeeDeeW ceW efnvoer kes heeesie kees ye{eJee osves kes GsMe
mes efJeMes<e heeMf e#eCe keee&eceeW kee Deeeespeve peejer jKee. Je<e& kes oewjeve yeQke ves jepeYee<ee
DeefOekeeefjeeW kes efueS meeceeve yeQekE eie heeMf e#eCe keee&ece leLee efnvoer meeHeJesej heeMf e#eCe
keee&ece kee Deeeespeve efkeee. heeMf e#eCe heehle jepeYee<ee DeefOekeejer efJeefYeVe keeee&ueeeW SJeb
MeeKeeDeeW ceW keee&jle DeefOekeeefjeeW SJeb meHe meomeeW kees heeMf e#eCe heoeve kejWies.
28.4 meceer#eeOeerve Je<e& kes oewjeve 87 efnvoer keee&MeeueeDeeW leLee efnvoer meeHeJesej
heefMe#eCe keee&eceeW kee Deeeespeve efkeee ieee efpeveceW 675 DeefOekeeefjeeW SJeb 513 Deve
kece&eeefjeeW kees heefMe#eCe efoee ieee. Fmekes DeueeJee, keeee&ueeerve keee& efnvoer ceW kejves
nsleg kece&eeefjeeW kees JeeJeneefjke heefMe#eCe heoeve kejves kes efueS 107 [smke heefMe#eCe
keee&eceeW kee Deeeespeve efkeee ieee.
28.5 efnvoer mee@HeJesej :
lekeveerkeer heefjJele&veeW keer ieefle yeveeS jKeles ngS, yeQke ves efJeefYeVe heMeemeefveke keeee&ueeeW
SJeb MeeKeeDeeW ceW heeesie ceW ueeS pee jns meYeer kebhetjeW ceW Deeke=efle mee@HeJesej leLee
etefvekees[ kes ceeOece mes efYeeef<eke Meyo mebmeeOeve megefJeOeeSb heoeve kejvee peejer jKee.
yeQke ves meeryeerSme MeeKeeDeeW ceW efnvoer ceeOece keer megefJeOee kes efueS Gheeesie ceW ueees pee jns
efmeh cewefpeke'' mee@HeJesej ceW keee& keer Yeer meceer#ee keer, yeQke ves `èfmeh cewefpeke''
mee@HeJesej kee mebMeesefOele Jepe&ve pegueeF&, 2011 ceW DeejbYe efkeee. Deye en mee@HeJesej
yeQke keer Fbêves meeF hej jKee ieee nw, leeefke kece&eejer Fmes Deemeeveer mes [eGveuees[
kej mekeW. efHeveskeue mee@HeJesej ceW efveeefcele mebMeesOeveeW kees Oeeve ceW jKeles ngS, efmeh
cewefpeke mee@HeJesej ceW mebMeesOeve kee keee& Deieues Je<e& Yeer peejer jnsiee. Fve megefJeOeeDeeW kee
Gheeesie ye{eves kes efueS [er.DeeF&.DeeF&.er. cegbyeF& Deewj Deve kece&eejer heefMe#eCe keseW ceW
efnvoer mee@HeJesej heefMe#eCe keee&ece Deeeesefpele efkees iees. yeQke eje mebmLeeefhele meYeer
S.er.Sce. ceW efYeeef<eke heeesie keer megefJeOee GheueyOe kejeF& ieF& nw.
Fraud Risk Management Committee of General managers is in

place which critically evaluates the frauds perpetrated on the Bank,
examines the breaches made in the system and procedures and
suggests risk mitigation techniques in respect of frauds . Bank has
a Board Level Committee for monitoring large value frauds.
The vigilance function in the Bank is supervised and monitored
by the Board of Directors who review the pending disciplinary ad
fraud cases at regular intervals. A distinction is made between the
bonafide and malafide decision/intention of the employee before
initiating disciplinary action.
Bank ensures strict implementation of instructions/guidelines on
Vigilance functioning received from Government of India, Central
Vigilance Commission and Reserve Bank of India.
28. Implementation of Official Language
28.1 The Bank continued vigorous efforts for implementation of
official language Hindi during the financial year under review. During
the year Bank's focus was on implementation of Hindi Softwares
through word processors, Core Banking solution and E-mail.
28.2 Awards:
During the year under review Bank was awarded IInd prize by
Reserve Bank of India for it's house journal "Dena Jyoti" in bilingual
category for the year 2010-11. Bank's house journal "Dena Jyoti"
was also awarded "Bronze Trophy" by the "Association of Business
communicators of India" for best article in English. Bank received
IInd prize in the competition organized by Maharashtra State Level
Bankers Committee(Rajbhasha), Pune for excellent performance
in implementation of official language Hindi in its offices and
Branches situated in the Maharashtra State during 2010-11.
Our Jaipur Branch in New Delhi Region was awarded IInd prize
by TOLIC Jaipur for excellent work in implementation of Official
Language.
Bank has been awarded a "Rajbhasha Award" by a socio linguistic
organization Ashirwad. Our house journal Dena Jyoti has also
been awarded by the same organization.
28.3 Hindi Training :
The Bank continued to conduct special Training Programs to
promote the use of Hindi in its offices and branches. During the
year Bank has organized General Banking and Hindi Software
Training Program for Official Language Officers, who in turn will
impart the training to officers and staff members working at various
offices and branches.
28.4 During the year under review 87 Hindi Workshops and Hindi
Software training programs were conducted in which 675 officers
& 513 other employees were trained. In addition to these 107 Desk
Training Programs were also conducted to impart practical training
to the employees for doing the official work in Hindi.
28.5 Hindi Software:
Keeping pace with the technological changes, bank continued
the implementation of bilingual word processing facilities on all
computers in use at various administrative offices and branches
through Akruti software and Unicode. Bank also reviewed the
performance of Hindi Software "Script Magic" for CBS Branches.
The Bank launched the revised version of Script Magic Software
in July, 2011. Now the software has been placed at the intra-net
site of the bank for easy access by the employees. Keeping in
view the regular corrections in the finacle software, the process
of corrections in the "Script Magic" software will continue during
the next year. Hindi Software training programs were conducted
to promote the use of these facilities at DIIT Mumbai and other
STCs. All the ATMs installed by the Bank have been provided with
bilingual access facilities.
28.6 mebmeoere
meefceefleeeW kee oewje :

mebmeoere jepeYee<ee meefceefle keer heeheCe SJeb mee#e Ghe meefceefle ves efoveebke 20.09.2011
kees yeQke keer Sce.DeeF&.jes[, peehegj MeeKee (veF& efouueer #es$e) ceW jepeYee<ee efnvoer kes
keeee&vJeeve keer meceer#ee keer. mebmeoere jepeYee<ee meefceefle keer leermejer Ghe meefceefle ves Yeer
efoveebke 21-01-2012 kees eebelf e eewke Deewjib eeyeeo MeeKee (hegCes #es$e) ceW jepeYee<ee efnvoer
kes keeee&vJeeve keer meceer#ee keer. meceer#ee yewkeeW kes oewjeve Ge meefceefleeeW ves Gheeg& e
MeeKeeDeeW ceW jepeYee<ee efnvoer kes keeee&vJeeve kes yeejs ceW nceejs yeQke kes keee&heeuekeeW kes meeLe
efJeeej-efJeceMe& efkeee Deewj GmeceW ngF& heieefle kes yeejs ceW meblees<e Jee efkeee.
28.7 heeej ceW efnvoer kee heeesie :
Deece pevelee Deewj ieenkeeW ceW Deheveer efJeefYeVe eespeveeDeeW kee heeej kejves kes efueS,
nceejer efJeefYeVe eespeveeDeeW kes hebheues SJeb heeej meeceieer efnvoer ceW leweej kejkes cegefle
kejJeeF& ieF&.
28.8 leerveeW Yeeef<eke #es$eeW ceW yeQke MeeKeeSb / keeee&uee Yeejle mejkeej keer jepeYee<ee
veerefle kes keeee&vJeeve kes mlej ceW megOeej kejves kes efueS ueieeleej heeeme kej jns nQ Deewj
nceejer ieenke mesJee ceW megOeej kes efueS Fmes mebhes<eCe kee cegKe ceeOece yeveeves kes efueS
heeemejle nQ. mebJeie& ceW efJeMes<e%e DeefOekeeefjeeW keer keceer kees hetje kejves kes efueS, Je<e& kes
oewjeve efJeefYeVe #es$eeW ceW 6 vees DeefOekeejer efveege efkees iees.
28.9 efYee<eer ie=n heef$ekee
kee@heexjs mebhes<eCe ceW jepeYee<ee efnvoer keer Yetefcekee kees ye{eves kes efueS leLee nceejs meHe
meomeeW kees veJeervelece efJe<eeeW SJeb efJeefYeVe efeeekeueeheeW kes yeejs ceW peevekeejer osves kes
efueS, meceer#eeOeerve Je<e& kes oewjeve yeQke ves Deheveer ie=n heef$ekee `òsvee peesefle'' kes meYeer
Debke efJeefYeVe yeQeEkeie efJe<eeeW hej efJeMes<eebke kes he ceW efYee<eer he ceW hekeeefMele efkees.
efJeMes<eebke kes efJe<ee Les - yeQke kes keejesyeej kes cenlJehetCe& #es$e, jepeYee<ee, meleke&lee SJeb
ceefnuee efJekeeme. heef$ekee ceW uesKe, meceeeej Je ieefleefJeefOeeeb efYeeef<eke he ceW hekeeefMele
keer peeleer nQ leeefke yeQke kee heleske kece&eejer Fvemes ueeYeeeqvJele nes mekes.
29. DeJemej SJeb egveewefleeeb
2012-13 kes efueS mekeue Iejsuet Glheeo ceW Je=ef kee Devegceeve Je=efMeerue hetbpeer kes
DeeOeej hej ueieeee ieee nw - Glheeove Devegheele 7.6% Devegceeefvele nw. 2011-12
kes oewjeve efveJesMe oj ceW ceecetueer keceer kees Oeeve ceW jKeles ngS Je=ef oj Oeerceer jnves keer
mebYeeJevee nw. efJeeere meceeJesMeve hegve DeejbYe nesves kes keejCe yeele Deewj hetbpeer efvecee&Ce
DeejbYe nesvee eeefnS. Je<e& 2012-13 kes oewjeve Devegmetefele JeeefCeeqpeke yeQkeeW keer kegue
pecee jeefMeeeb 16% ye{ves keer mebYeeJevee nw Deewj iewj Keee meeKe ceW 17% Je=ef nesves keer
mebYeeJevee nw. leLeeefhe peesefKece keer eq mes kes lesue Deewj hesêsue GlheeoeW keer keerceleeW
ceW Deefveeqelelee mes Yeewieesefueke - jepeveerefleke eqmLeefleeeW hej neue ner ceW ngS heefleketue
heefjJele&veeW mes Iejsuet Je=ef oj, cege mHeerefle leLee efJeeere Deewj eeuet Keelee Iees hej
heYeeJe he[siee.
Gheeg& e egveewelf eeeW Deewj DeeMebkeeDeeW kees Oeeve ceW jKeles ngS leLee meeLe ner yesmeue III kees
keeee&evq Jele kejves kes mebyebOe ceW heeJeOeeve kes efueS hetpb eer Deewj lejuelee ceW Je=e
f kes yeejs ceW
Yeejleere efjpeJe& yeQke eje peejer veerelf e efoMeeefveosMeeW kee Devegheeueve kejves kes efueS yeQke ves
Deheveer #ecelee ye{eves kes efueS efJeefYeVe Gheee DeejbYe efkeS nQ. yeQke yesnlej lejuelee peeseKf ece
heyebOeve megevf eeqele kejkes, Deeeqmle iegCeJeee yeveeS jKeves kes efueS $eCeeW keer efveke mes
efveiejeveer leLee yeele Keelee eeuet Keelee pecee jeefMeeeW ceW Je=e
f hej Oeeve keWefle kejkes
GHeueyOe DeJemejeW kee HetCe& GHeeesie kejsiee Deewj meeLe ner mJeeb kees efkemeer Yeer ekeej keer
egveewleer kes efueS leweej jKesiee.
30. efJee Je<e& 2012 - 13 keer YeeJeer mebYeeJeveeSb
Deefveeqele Jewefeke heefjeqmLeefleeeW leLee kece Iejsuet ceebie kes JeeleeJejCe ceW DeLe& JeJemLee ceW
Je=ef meblegefuele jnves keer mebYeeJevee nw. Je=ef oj yeveeS jKeves kes meeLe meeLe ceebie ceW Yeejer
Je=ef kejkes yeenjer Mes<e ee cege mHeerefle kee peesefKece efueS efyevee Yeejleere efjpeJe& yeQke
veerefle ojeW kees meceeeesefpele kejkes efJeeere heCeeueer ceW heee&hle lejuelee megefveeqele kej
jne nw. 2012 -2013 kes efueS Deekeefuele Je=ef oj 2011-2012 mes DeefOeke nesves kes
keejCe yeQeEkeie #es$e kes efve<heeove ceW megOeej nesves keer mebYeeJevee nw.
28.6 Visit of Parliamentary Committee:

The Drafting and Evidence Sub-Committee of the Committee of
Parliament on Official Language has reviewed the performance
in implementation of Official Language at the Bank's M.I.Road,
Jaipur Branch (New Delhi Region) on 20-09-2011. The Third Sub
Committee of the Committee of Parliament on Official Language has
also reviewed the performance of our Kranti Chowk, Aurangabad
Branch (Pune Region) on 21.01.2012. During the Review Meetings
the Committees discussed with the Executives of our Bank the
implementation of Official language Hindi in the said branches and
expressed satisfaction on the progress.
28.7 Use of Hindi in Publicity
In order to popularize our various schemes among public at large
and customers, pamphlets and publicity material of our various
schemes were prepared and printed in Hindi.
28.8 Bank Branches / offices in all the three linguistic regions are
constantly making efforts for improving level of implementation
of official Language Policy of Government of India and striving
to make it as a prime medium of communication to improve our
customer service. In order to strengthen the specialist officers in
the cadre, during the year 6 new Officers have been appointed in
various regions.
28.9 Bilingual House Journal
In order to maximize the role of Official Language Hindi in corporate
communication and educating our staff members about various
activities and current subjects, during the year under review Bank
published all issues of its quarterly house journal "Dena Jyoti" as
Special Issue on various banking subjects in bilingual form. The
subjects of special issues were Thrust Areas of the Bank, Official
Language, Vigilance and Women Development. Articles, news and
events are published in bilingual to have its reach to every staff of
the bank.
29. Opportunities and Threats
GDP growth for 2012-13 based on estimated incremental capital
output ratios is projected to be at 7.6 %. The recovery in the
growth however is expected to be slow in view of slight decline
in investment rate during 2011-12. With the fiscal consolidation
getting back on track, savings and capital formation should begin
to rise. During 2012-13 the aggregate deposits of the scheduled
commercial banks are projected to grow at 16% and the non
food credit is projected to grow at 17%. However, on the risk side
the uncertainties in the crude and petroleum products prices
recently accentuated by geo- political developments may impact
the domestic growth, inflation and the fiscal and current account
deficits.
Keeping in view the aforesaid opportunities and threats and at the
same time following the policy guidelines by Reserve Bank of India
on the augmentation of the capital and liquidity buffers in line with
provisions with regard to implementation of Basel III, the Bank has
initiated various measures to equip itself. The Bank by ensuring
enhanced liquidity risk management, close credit monitoring to
maintain asset quality and focus on enhancing CASA deposits will
be able to make maximum of the available opportunities and at the
same time insulate itself to any impacts of threats.
30. Outlook for FY 2012-13
Against the backdrop of uncertain global conditions and fragile
domestic demand, the recovery in the economy is expected to
remain moderate. With Reserve Bank of India ensuring adequate
liquidity cushion in the financial system by adjusting policy rates to
sustain growth, at the same time without risking external balance or
inflation by excessively fuelling demand, the projected growth for
2012-2013 being higher than 2011-2012, performance of Banking
sector is expected to improve.
Jeeef<e&ke efjHees&
2011 - 2012 | 44
keeHeexjs DeefYeMeemeve CORPORATE GOVERNANCE REPORT 2011-12

1.
DeefYeMeemeve mebefnlee hej yeQke keer veerefle
yeQke keer DeefYeMeemeve mebefnlee kee GsMe cetue DeeOeeefjle {ebee me=efpele kejvee nw leeefke
Gefele Deewj heejoe|Melee mes keejesyeej kees kegMeuelee mes eueeves ceW yeQke kes heyebOeve kees
meneesie megefveeqele efkeee pee mekes. yeQke ves Ske kee@heexjs DeefYeMeemeve veerefle Deheveeeer nw
pees yeQke kees kegMeuelee mes eueeves ceW keee&heeueke heyebOeve kees mJeleb$elee osleer nw Deewj meeLe
- meeLe Ske peebe SJeb meblegueve kee leb$e leweej kejles ngS Deheves Deve efveJesMekeeW, efpemeceW
meceepe Yeer Meeefceue nw, kes meYeer GejoeefelJeeW kees hetje kejves kes efueS keee&heeueke
heyebOeve kees efveCe&e uesves nsleg efoS ieS DeefOekeejeW kee hetje Gheeesie megefveMele kejves kes
efueS cesue jKelee nw. yeQke veemeOeeefjlee, heejoe|Melee, meMeefekejCe, GejoeefelJe,
efveeb$eCe Deewj vewefleke kee@heexjs veeieefjkelee kees Deheves kee@heexjs DeefYeMeemeve veerefle kee
DeeOeej ceevelee nw.
keejesyeej kes efJeefYeVe #es$eeW keer efveiejeCeer jKeves kes efueS ceb[ue kes DeueeJee yeQke kes
kee@heexjs DeefYeMeemeve {ebes ceW heyebOeve, uesKee hejer#ee efveJesMeke efMekeeele, peesefKece
heyebOeve, ieenke mesJee Deewj ceb[ue keer Devegheeueve meefceefleeeb Yeer Meeefceue nQ.
Yesefoee Jeeheej keer jeskeLeece
osvee yeQke ves Yesefoee Jeeheej keer jeskeLeece kes efueS mesyeer (Yesefoee Jeeheej efve<esOe)
efJeefveece 1992 keer Dehes#eeDeeW kes Deveghe ``Yesefoee Jeeheej keer jeskeLeece kes efueS
osvee yeQke DeeejCe mebefnlee'' veeceke Jeeheke DeeejCe mebefnlee efveOee&efjle keer nw. meYeer
efveosMeke, Jeefj heyebOeve mlej kes kece&eejer SJeb yeQke kes Deve kece&eejer, efpevekeer yeQke
keer DehekeeefMele cetue mebJesoveMeerue metevee leke hengbe nw, Fme ket mes DeefYeMeeefmele
nQ, yeQke ves eer Sme.kes.ceesneqvle, Ghe ceneheyebOeke kees Devegheeueve DeefOekeejer kes he ceW
efveege efkeee nw pees yeQke keer heefleYetefleeeW ceW Jeeheej kejves kes efueS heefleeeb efveOee&efjle
kejves SJeb Deeeej mebefnlee kes keeee&vJeeve kes efueS efpeccesoej nQ. meceer#eeOeerve Je<e& kes
oewjeve Ge ket kee efJeefOeJeled Devegheeueve ngDee nw.
1. Banks Philosophy on Code of Governance

Banks Corporate Governance philosophy is aimed at creating a
value based frame work to ensure that the Management of the Bank
is assisted in efficient conduct of the business, in fair and transparent
manner. Bank has adopted a Corporate Governance policy which
endeavors to empower the Executive Management with the
freedom to run the Bank efficiently and at the same time creates
a mechanism of checks and balances to ensure that the decision
making powers vested in the Executive Management are utilized
to meet its obligations to all its stakeholders including the society
at large. Bank considers trusteeship, transparency, empowerment,
accountability, control and ethical corporate citizenship as
cornerstones of its Corporate Governance philosophy.
Banks Corporate Governance structure apart from the Board
comprises of the Management, Audit, Investor Grievance, Risk
Management, Customer Service and Compliance Committees of
the Board to monitor various areas of business.
Prevention of Insider Trading
Dena Bank has instituted a comprehensive code of conduct
for prevention of insider trading namely, Dena Bank Code of
Conduct for Prevention of Insider Trading in accordance with the
requirements of SEBI (Prohibition of Insider Trading) Regulations,
1992. All the Directors, Employees at senior management level
and other Employees of the Bank who could have access to the
unpublished price sensitive information of the Bank are governed
by the code. Bank has appointed Shri S K. Mohanty, DGM as
compliance officer who is responsible for setting forth procedures
and implementation of the code of conduct for trading in Banks
securities. During the year under review there has been due
compliance with the said code.
Deeeej mebefnlee
Code of Conduct
efveosMeke ceb[ue ves Deheves efveosMekeeW leLee ceneheyebOekeeW kes efueS Yeejleere yeQke mebIe
eje heefjeeefuele DeeoMe& Deeeej mebefnlee kees Devegceesove heoeve efkeee nw. ket ceW Deve
yeeleeW kes meeLe meeLe F&ceeveoejer SJeb vewefleke Jeweefeke DeeejCe, mJemLe heeflemheOee&,
heejoe|Melee SJeb efJeefOe leLee efJeefveeceeW Deeefo kee Devegheeueve Meeefceue nw. Deeeej mebefnlee
yeQke keer Jesye meeF hej GheueyOe kejeeer ieeer nw.
The Board of Directors has approved a Model Code of Conduct

circulated by the Indian Banks Association for its Directors and
General Managers. The code covers amongst other things the
Bank's commitment to honest and ethical personal conduct, fair
competition, transparency and compliance of laws and Regulations
etc. The code of conduct is posted on the website of the Bank.
yeQke ves me@ke SkemeWpeeW kes meeLe efve<heeefole meteerye kejves kes mecePeewleeW kes Keb[ 49
ceW efveOee&efjle kee@heexjs DeefYeMeemeve hej efoS ieS efoMeeefveosMeeW kee Devegheeueve efkeee nw,
efpemekes Dehesef#ele hekeerkejCe veeres efoS ieS nQ :
Bank has complied with the guidelines on Corporate Governance

stipulated in clause 49 of the Listing Agreements executed with the
stock exchanges, the disclosure requirements of which are given
below:
2.
2. Board of Directors
efveosMeke ceb[ue
yeQke kes efveosMeke ceb[ue kee ieve yeQkekeejer efJeefveece DeefOeefveece 1949 Deewj yeQkekeejer
kebheveer (GheeceeW kee Depe&ve Deewj DeblejCe) DeefOeefveece 1970 leLee jeêreke=le yeQke
(heyebOeve SJeb efJeefJeOe heeJeOeeve) eespevee 1970 kes heeJeOeeveeW kes eje DeefYeMeeefmele neslee
nw.
The constitution of Board of Directors of the Bank is governed by

the provisions of the Banking Regulation Act, 1949, the Banking
Companies (Acquisition and Transfer of Undertakings) Act, 1970
& Nationalized Banks (Management & Miscellaneous Provisions)
Scheme, 1970.

efoveebke 31-3-2012 kees efveosMeke ceb[ue ceW 12 efveosMeke Meeefceue nQ, efpeveceW oes
hetCe&keeefueke efveosMeke DeLee&led mejkeej eje efveege DeOe#e SJeb heyebOe efveosMeke
leLee keee&heeueke efveosMeke leLee 10 iewj-keee&heeueke efveosMeke Meeefceue nQ. 10 iewjkeee&heeueke efveosMekeeW ceW mes Ske Yeejle mejkeej kee veeefceleer mejkeejer efveosMeke ,
Ske Yeejleere efjpeJe& yeQke kee heefleefveefOe efveosMeke, Ske yeQke kes keeceieej kece&eejer
heefleefveefOe efveosMeke, Ske DeefOekeejer kece&eeefjeeW kee heefleefveefOe efveosMeke Deewj Yeejle
mejkeej eje efveege leerve efveosMeke efpeveceW mes Ske meveoer uesKeekeej esCeer kes Debleie&le
nQ Deewj leerve efveosMekeeW kee kes mejkeej kes DeueeJee, MesejOeejkeeW eje egveeJe efkeee
peelee nw. efoveebke 31.3.2012 kees Yeejle mejkeej eje efveege efkeS peevesJeeues Ske
efveosMeke kee heo efje nw.
As of 31.03.2012, the composition of the Board consists of 12

Directors including two whole time Directors viz., the Chairperson
& Managing Director and the Executive Director appointed by
Government of India and 10 non-executive Directors. Out of 10 nonexecutive Directors, one Official Director represents Government
of India Nominee, one Director represents Reserve Bank of India,
one Director represents Workmen Employees of the Bank, one
Director represents Officer Employees of the Bank, three Directors
appointed by Government of India, of which one under Chartered
Accountant category and three shareholder Directors elected by
the Shareholders other than the Central Government. The post
of one Director to be appointed by Government of India is lying
vacant on the Board as of 31.03.2012.
Deeueese Je<e& kes oewjeve efveosMeke ceb[ue keer

Deeeesefpele ngF :
During the year under review, 13 meetings of the Board of Directors

were held on the following dates:
13
yewkeW efvecveefueefKele efleefLeeeW kees
29.04.2011
20.05.2011
16.06.2011
18.07.2011
29.07.2011
27.08.2011
29.09.2011
31.10.2011
26.11.2011
06.01.2012
06.02.2012
10.03.2012
27.03.2012
2.2
efveosMekeeW kes efJeJejCe :
Deeueese Je<e& kes Debleie&le efveosMeke ceb[ue kes efveosMekeeW kes DeeJeMeke efJeJejCe leLee
ceb[ue keer yewkeeW ceW Gvekeer GheeqmLeefle kee efJeJejCe DevegyebOe ke, Ke SJeb ie ceW efoS ieS nQ.
3.
efveosMekeeW keer meefceefleeeB
Yeejleere efjpeJe& yeQke eje peejer efoMeeefveoxMeeW kes Deveghe Deewj keeheexjs DeefYeMeemeve
Deeefo kes ceeie&oMeea efmeebleeW kes Devegmeej yeQke ves Deheves efveosMeke ceb[ue keer efJeefYeVe
meefceefleeeW kee ieve efkeee nw efpevekee yeewje Fme hekeej nw3.1
efveosMeke ceb[ue keer heyebOeve meefceefle
2.2 Particulars of Directors

The necessary particulars of Board of Directors and status of
attendance in the Board meetings during the year under review are
given in the Annexure A, B and C.
3. Committees of Directors
In accordance with the guidelines issued by Reserve Bank of India
and the guidelines on Corporate Governance etc., the Bank has
constituted various Committees of the Board of Directors, the
details of which are given below:
3.1 Management Committee of the Board
ceb[ue ves jeêreke=le yeQke (heyebOeve SJeb efJeefJeOe heeJeOeeve) eespevee, 1970 kes heeJeOeeveeW
kes Devegmeej heyebOeve meefceefle kee ieve efkeee nw. meefceefle kes cegKe keeeex ceW DeOe#e SJeb
heyebOe efveosMeke / meeKe Devegceesove meefceefle kes efJeJeskeeOeerve DeefOekeejeW mes DeefOeke kes
meeKe hemleeJeeW keer mJeerke=efle, $eCe mecePeewles hemleeJe/yes Keeles efueKeves kes hemleeJe,
met /Deheerue oeej kejvee, hetbpeeriele SJeb jepemJe Jee kes Devegceesove kes hemleeJe Deewj
mejkeejer SJeb Deve Devegceesefole heefleYetefleeeW, kebheefveeeW / kee@heexjs kes MesejeW/ ef[yeWejeW/
yeeb[eW ceW efveJesMe, neceeroejer meefnle, heefjmejeW kes DeefIeienCe leLee efkejeS hej uesves kes
hemleeJe, oeve Deeefo pees DeOe#e SJeb heyebOe efveosMeke /meeKe Devegceesove meefceefle kes
efJeJeskeeefOekeejeW mes yeenj nw leLee heyebOeve meefceefle kees efveosMeke ceb[ue eje hemlegle keesF&
Deve ceeceues Meeefceue nQ.
The Board has constituted Management Committee as per

provisions of Nationalized Banks (Management and Miscellaneous
Provisions) Scheme, 1970. The main functions of the Committee
include sanctioning of Credit proposals, Loan Compromise / Writeoff proposals, Filing of suits / appeals, proposals for approval
of capital and revenue expenses, investments in Government
and other approved Securities / Shares/ Bonds and Debentures
of companies / Corporates, including underwriting, proposals
for acquisition and hiring of premises, donations etc. which are
beyond the discretionary powers of the Chairperson & Managing
Director / Credit Approval Committee and any other matter referred
to the Management Committee by the Board.
DeOe#e SJeb heyebOe efveosMeke kes efJeJeskeeOeerve DeefOekeejeW mes DeefOeke kes meeKe hemleeJeeW
(efveefOe DeeOeeefjle Deewj iewj efveefOe DeeOeeefjle) keer mJeerke=efle, $eCe mecePeewles hemleeJe/yes
Keeles efueKeves kes hemleeJe Deewj . oes meew heeeme kejes[ leke kes $eCe mJeerke=le kejves
kee DeefOekeej Yeejle mejkeej kes efoveebke 5 efomebyej 2011 kes efoMeeefveosMeeW kes Devegmeej
ceb[ue keer meeKe Devegceesove meefceefle kes heeme nw.
The power of sanctioning credit proposals (Funded and NonFunded), Loan Compromise / Write-off proposals etc., which are
beyond the discretionary powers of the Chairperson & Managing
Director and up to Rupees Two Hundred Fifty Crores, is vested
with Credit Approval Committee of the Board as per Government
of India guidelines of December 5, 2011.
Jeeef<e&ke efjHees&
2011 - 2012 | 46

meefceefle kes meomeeW keer mebjevee leLee meceer#eeOeerve Je<e& kes oewjeve Gmekeer yewkeeW ceW
GheeqmLeefle kee efJeJejCe heefjefMe Ke SJeb ie ceW efoee ieee nw.
The composition of the members of the committee and details of

attendance at its meetings during the year under review are given
in Annexure B and C.
3.2
3.2 Audit Committee of the Board
efveosMeke ceb[ue keer uesKee hejer#ee meefceefle
efveosMeke ceb[ue ves Yeejleere efjpeJe& yeQke kes DevegosMeeW kes Devegmeej Deetyej, 1995 ceW
efveosMeke ceb[ue keer uesKee hejer#ee meefceefle kee ieve efkeee. Yeejle mejkeej eje he$e
mebKee SHe meb 19/20/2007-yeerDees-DeeF& efoveebke 18 HejJejer, 2008 eje oer ieeer
metevee kes Devegmeej ceF& 2008 ceW meefceefle kee hegveie&ve efkeee ieee.
The Board has constituted Audit Committee of the Board of

Directors in October 1995 in accordance with the guidelines of the
Reserve Bank of India. The Committee was re-constituted in May
2008, as advised by Government of India vide communication No.
F. No.19/20/2007-BO-I dated February 18, 2008.
uesKee hejer#ee meefceefle kes keeeeX ceW uesKee hejer#ee keeeeX kee hee&Jes#eCe kejvee, yeQke
kes efJeeere keee& efve<heeove keer meceer#ee kejvee, meceJeleea / Deve efvejer#eCeeW / uesKee
hejer#eeDeeW kes cenlJehetCe& efve<ke<eex keer meceer#ee kejvee, uesKeebkeve ceevekeeW leLee Mesej
yeepeej kes meteeryelee kejej kes Keb[ 49 kes lenle efJeefvee|o Deve ceeceueeW kee
Devegheeueve kejevee Meeefceue nw. Ge meefceefle efleceener / Jeee|<eke uesKeeW kees efveosMeke
ceb[ue kes Devegceesove nsleg mebmlegle kejves kes henues Gme hej eee& SJeb efJeeej kejleer nw.
The functions of Audit Committee include overseeing the audit

functions, review of Banks financial performance, review critical
findings of concurrent/other inspections / audits, compliance with
accounting standards and all other matters specified under Clause
49 of the Listing Agreement entered into with the Stock Exchanges.
The Committee discusses and considers the Quarterly / Annual
Accounts before recommending the same to the Board for approval.
efveosMeke ceb[ue keer uesKee hejer#ee meefceefle ceW efveosMeke ceb[ue kes heeBe meome meeqcceefuele
nQ. meefceefle kes meomeeW keer mebjevee SJeb yewkeeW ceW Gvekeer GheeqmLeefle kee efJeJejCe
heefjefMe Ke SJeb ie ceW efoee ieee nw.
The Audit Committee of the Board of Directors comprises of five

members of Board of Directors. The composition of members of
the committee and details of attendance at the meetings are given
in Annexure B and C.
3.3
3.3. Remuneration Committee of Directors
efveosMekeeW keer heeefjeefceke meefceefle
meeJe&peefveke #es$e kes GeceeW kes yeQkeeW kes hetCe&keeefueke efveosMekeeW kes heeefjeefceke Yeejle
mejkeej eje efveOee&ejf le efkeS peeles nQ. [Yeejle mejkeej eje keee& efve<heeove heels meenve
DeeOeeefjle eespevee heejbYe keer ieF& nw. Deewj Gme GsMe kes efueS Yeejle mejkeej kes efveosMeeW kes
Devegmeej yeQke ves efveosMeke ceC[ue keer ``heeefjeefceke meefceefle'' kee ieve efkeee nw.
Remuneration of whole time Directors of PSU Banks is decided

by the Government of India. Performance incentive scheme is
introduced by the Government of India and for that purpose
as per Government of India directives; Bank has constituted
Remuneration Committee of Board of Directors.
meefceefle kes meomeeW keer mebjevee SJeb yewkeeW ceW Gvekeer GheeqmLeefle kee efJeJejCe heefjefMe
Ke SJeb ie ceW efoee ieee nw.
3.4 MesejOeejke / efveJesMeke efMekeeele meefceefle
yeQke ves keeheexjs DeefYeMeemeve hej mesyeer kes efoMeeefveoxMeeW kes DevegmejCe ceW Mesej yeepeejeW
kes meeLe ngS meteeryelee kejej kes Keb[ 49 kes Devegheeueve kes efueS MesejOeejkeeW /
efveJesMekeeW kes ceeceueeW pewmes - Mesej / yeeb[eW kes DeblejCe, Jeee|<eke efjhees& ve efceuevee,
ueeYeebMe / yeepe ve efceuevee Deeefo efMekeeeleeW kes efveJeejCe nsleg MesejOeejke / efveJesMeke
efMekeeele meefceefle kee ieve efkeee nw.
eer Sme.kes.ceesneqvle, Ghe cene heyebOeke me@ke SkemeWpe kes efueS yeQke kes Devegheeueve
DeefOekeejer nQ. meceer#eeOeerve Je<e& kes oewjeve yeQke kees efveJesMekeeW mes 19 efMekeeeleW heehle
ngF Deewj meYeer 19 efMekeeeleeW kee efveJesMekeeW keer meblegeq kes Devegmeej efveheeve efkeee
ieee Deewj 31.03.2012 kees MesejOeejkeeW mes keesF& Yeer efMekeeele DeefveCeeale veneR Leer.
3.5 mecesefkele peesefKece heyebOeve hej efveosMekeeW keer meefceefle
yeQke keer meYeer peesefKece heyebOeve ieefleefJeefOeeeW kee hee&Jes#eCe kejves kes efueS mecesefkele
peesefKece heyebOeve hej efveosMekeeW keer meefceefle ieefle keer ieF& nw. Fmekes keeeeX ceW peesefKece
mebyebOeer DeJeOeejCeeDeeW meefnle meYeer peesefKece mebyebOeer keeeeX hej efveiejeveer jKevee, peesefKece
cetueebkeve Deewj peesefKece kes heefjceeCeve keer keee&-efJeefOe lee kejvee, peesefKece eqmLeefle nsleg
ceeve mlej efveOee&efjle kejvee, peesefKece heyebOeve hej heyebOeve kes efveoxMe Deewj peesefKece kece
kejves keer lekeveerke Deeefo meceeefJe nQ.
The composition of members of the committee and details of

attendance at the meetings are given in Annexure B and C.
3.4 Shareholders / Investors Grievance Committee
The Board has, in compliance of the SEBI guidelines on Corporate
Governance and Clause 49 of the Listing Agreement entered into
with the Stock Exchanges, constituted a Shareholders / Investors
Grievance Committee for redressal of the grievance of shareholders
/ investors on matters like transfer of shares / bonds, non-receipt of
annual report, non-receipt of dividends etc.
Shri S K Mohanty, Dy. General Manager is the Compliance Officer
of the Bank for Stock Exchanges. During the year under review,
the Bank received 19 complaints from the investors and all the 19
complaints had been resolved to the satisfaction of the investors
and no complaint from share holder was pending as on 31.3.2012.
3.5 Committee of Directors on Integrated Risk Management
The Committee of Directors on Integrated Risk Management is
constituted to oversee all risk management activities of the Bank,
including identifying underlying risks perceptions, prescribing risk
assessment and quantification methodologies, fixing tolerance
level for risk exposures, guiding the line management on risk
management and mitigation techniques etc.

3.6 ye[er jkece Jeeueer OeesKeeOeef[eeW hej efveiejeveer jKeves nsleg meefceefle
ye[er jkece Jeeueer OeesKeeOeef[eeW hej efveiejeveer jKeves nsleg efveosMekeeW keer Ske Ghe meefceefle
kee ieve efkeee ieee nw. yeQke ceW peye keYeer Ssmeer IeveeSB Ieleer nQ lees meefceefle ye[er
jkece Jeeueer OeesKeeOeef[eeW keer meceer#ee kejleer nw Deewj Ssmeer OeesKeeOeef[eeb ogyeeje ve neW,
Gmekes efueS efveJeejke Gheee efkeS peeles nQ.
3.7 Mesej DeblejCe meefceefle
Deebleefjke Mesej DeblejCe mebJeer#ee meefceefle eje mebmlegle F&eqkeJeer MesejeW / yee@C[eW kes
DeblejCe DeLeJee hes<eCe kes Devegceesove SJeb GvnW DemJeerke=le kejves, [ghueerkes heceeCe he$e
peejer kejves kes GsMe mes Mesej DeblejCe meefceefle kee ieve efkeee ieee. meefceefle Fmekes
meeLe ner MesejOeeefjlee kee mJehe, Meer<e&mLeOeejke meteer leLee DeblejCe j efkeS peeves
Deeefo kee Yeer Oeeve jKeleer nw.
3.8 ieenke mesJee meefceefle
Yeejleere efjpeJe& yeQke kes efoMeeefveosMeeW kes DevegjCe ceW, meefceefle yeQke ceW ieenke mesJeeDeeW
keer iegCeJeee Deewj ieenkeeW keer efMekeeeleeW kes efveoeve ceW nesvesJeeueer heieefle keer Yeer meceer#ee
kejleer nw. Jen ieenke mesJee ceW megOeej kes efueS yeenjer ceeceueeW meefnle veS GheeeeW hej Yeer
efJeeej kejleer nw.
3.9 metevee lekeveerke meefceefle
efJeeceeve metevee lekeveerke yegefveeeoer megefJeOeeDeeW kee DeefOekelece Gheeesie megefveeqele
kejves , yeQke kes metevee lekeveerke efceMeve hej efJeeej kejves, veerefleiele ceeceueeW kes mebyebOe
ceW metevee lekeveerke efJeYeeie kees efveosMe osves leLee meer.yeer.Sme. heefjeespevee Deeefo kes
keeee&vJeeve hej efveiejeveer kees Oeeve ceW jKeles ngS metevee lekeveerke kes efueS ceb[ue
kes efveosMekeeW keer meefceefle ieefle kejves keer DeeJeMekelee cenmetme keer ieeer. ceb[ued
ves efoveebke 26 Deiemle 2005 kees Deeeesefpele Deheveer yewke ceW metevee lekeveerke hej
efveosMekeeW keer meefceefle ieefle keer.
3.10
Devegheeueve meefceefle
Yeejleere efjpeJe& yeQke ves Deheves he$e mebKee. [eryeerSme.meerDees.heerheer.
yeermeer.6/11.01.005/2006-07 efoveebke 20 Dehewue, 2007 eje yeQkeeW ceW Devegheeueve
keee& kes efueS efoMeeefveoxMe efoes nQ. Fve efoMeeefveoxMeeW kes DeeOeej hej yeQke ves Deheveer
Devegheeueve veerefle yeveeeer nw efpemekee Devegceesove efveosMeke ceb[ue ves efoveebke 27 efomebyej,
2007 kees Deeeesefpele yewke ceW efkeee nw. veerefle kes heeJeOeeveeW kes Devegmeej, Devegheeueve
hej efveosMekeeW keer meefceefle kee ieve efkeee ieee. 29 peveJejer , 2009 kees meefceefle kee
hegveie&ve efkeee ieee.

3.6 Committee for monitoring Large Value Frauds
A sub-committee of the Board for monitoring Large Value Frauds
is constituted to review the large value frauds, whenever such
incidences take place in the Bank and the preventive measures
taken to avoid recurrence.
3.7 Share Transfer Committee
The Share Transfer Committee is constituted for the purpose of
approval / rejection / transfer / transmission of Equity Shares /
Bonds, issue of Duplicate Certificates, recommended by the Inhouse Share Transfer Scrutiny Committee. The Committee also
takes note of shareholding pattern, top holders list and transfer
rejections etc.
3.8 Customer Service Committee
Formed in line with Reserve Bank of India guidelines, the Committee
reviews the customer services in the Bank as also the progress in
attending to customer complaints and grievances. It also considers
new measures for improvement in customer service, including
external issues.
3.9 Information Technology Committee.
With a view to facilitate optimum utilization of the existing IT
infrastructure, envisioned in the IT Mission of the Bank, to direct
IT department on policy matters and monitor the implementation
of CBS project etc., a need was felt to constitute committee of
Directors of the Board for IT. The Board at its meeting held on 26th
August, 2005, constituted Committee of Directors on Information
Technology.
3.10 Compliance Committee.
Reserve Bank of India, vide their communication no. DBS.CO.PP.
BC.6/11.01.005/2006-07 dated April 20, 2007 has laid down
guidelines for Compliance function in Banks. Based on these
guidelines, the Bank had formulated its Compliance Policy which
was approved by Board at its meeting held on December 27,
2007. In accordance with the provisions of the Policy, a committee
of Directors on Compliance was constituted. The committee was
reconstituted on January 29, 2009.
Jeeef<e&ke efjHees&
2011 - 2012 | 48

3.11
veeceebkeve meefceefle.
Yeejleere efjpeJe& yeQke ves Deheves he$e mebKee. [eryeerDees[er. me.yeermeer.mebKee.

47/29.39.001/2007-08 efoveebke 1 veJebyej, 2007 eje Jele&ceeve efveJee&efele
efveosMekeeW Deewj GcceeroJeejeW, pees efveJee&eve kes efueS Deheves veeceebkeve Yejles nQ, keer
`èesielee SJeb Deewefele'' keer eqmLeefle kee efveOee&jCe kejves nsleg peebe he[leeue heefeee
kejves nsleg efveosMekeeW keer veeceebkeve meefceefle (meYeer mJeleb$e / iewj keee&heeueke efveosMekeeW)
ieefle kejves kes yeejs ceW metefele efkeee nw. Fve efoMeeefveoxMeeW kes DeeOeej hej, ceb[ue eje
29 efomebyej, 2007 kees Deeeesefpele Deheveer yewke ceW veeceebkeve meefceefle kee ieve efkeee
ieee. ceb[ue eje 29 efmelebyej, 2011 kees meefceefle kee hegveie&ve efkeee ieee.
3.12 meeKe Devegceesove meefceefle
jepehe$e DeefOemetevee meb 13/1/2006-yeerDees.1 efoveebke 5 efomebyej 2011 kes
DevegmejCe ceW Deewj jeêreke=le yeQke (heyebOeve Deewj efJeefJeOe heeJeOeeve) mebMeesOeve eespevee,
2011 kes heeJeOeeveeW kes Devegmeej, ceb[ue ves efoveebke 6 peveJejer 2012 kees Deeeesefpele
yewke ceW ceb[ue keer meeKe Devegceesove meefceefle kee ieve efkeee . meefceefle kes hecegKe keeeeX
ceW DeOe#e SJeb heyebOe efveosMeke kes efJeJeskeeOeerve DeefOekeejeW mes DeefOeke kes meeKe hemleeJeeW
( efveefOe DeeOeeefjle Deewj iewj efveefOe DeeOeeefjle) keer mJeerke=efle, $eCe mecePeewles hemleeJe/
yes Keeles efueKeves kes hemleeJe Deeefo Deewj . oes meew heeeme kejes[ leke keer $eCe keer
mJeerke=efle Meeefceue nw.
3.13 ceeveJe mebmeeOeve meefceefle :
Yeejle mejkeej ves, meeJe&peefveke #es$e kes yeQkeeW kes ceeveJe mebmeeOeve mebyebefOele cegeW hej
DeOeeve kejves Deewj efMeHeeefjMe kejves nsleg efoveebke 22 Deetyej, 2009 kees [e@
Deefveue Keb[sueJeeue keer DeOe#elee ceW Ske meefceefle kee ieve efkeee. Yeejle mejkeej
ves metevee SHe.meb. 9/18/2009-DeeF&.Deej efoveebke 21 Deetyej, 2011 eje Fve
efmeHeeefjMeeW hej Dehevee Devegceesove metefele efkeee, Jen efmeHeeefjMeW efoveebke 6 HejJejer
2012 kees Deeeesefpele yewke ceW nceejs ceb[ue kes mece#e jKes ieS. Keb[sueJeeue meefceefle keer
efmeHeeefjMeeW kes DeeOeej hej, ceb[ue ves ceeveJe mebmeeOeve kes hecegKe cegeW hej efJeeej efJeceMe&
kejves, ceeveJe mebmeeOeve heyebOeve eespevee Deewj ceeveJe mebmeeOeve hej mebyebefOele veerefleeeW keer
meceer#ee kejves , Keb[sueJeeue meefceefle kes megPeeJeeW kes Devegmeej efoveebke 27 ceee&, 2012
kees ``ceeveJe mebmeeOeve hej ceb[ue keer mebeeueve meefceefle'' ieefle keer. meefceefle keer yewke
efleceener Deblejeue ceW neWieer.
3.14 DeefOeceeveer FMet meefceefle
DeefOeceeveer Deeyebve DeeOeej hej Yeejleere peerJeve yeercee efveiece kees F&eqkeJeer Mesej peejer
kejves kes efueS heefeee kees mejue kejves Deewj efJeefYeVe mecee meerceeDeeW kee Devegheeueve
kejves kes efueS ceb[ue ves efoveebke 6 HejJejer 2012 kees DeefOeceeveer FMet meefceefle kee
ieve efkeee . meefceefle kees , Yeejleere peerJeve yeercee efveiece kees DeefOeceeveer DeeOeej hej
F&eqkeJeer Mesej peejer kejves , Yeejle mejkeej, Yeejleere efjpeJe& yeQke, me@ke SkemeWpeeW
mes DeeJeMeke Devegceesove Deewj Devegceefle heehle kejves, FMet kee cetue efveOee&efjle kejves,
MesejeW kee Deeyebve leLee me@ke SkemeWpeeW mes Devegceesove Deewj ^seE[ie keer Devegceefle
Yeer heehle kejves kes efueS DeeJeMeke DeeJesove kejves kes efueS heeefOeke=le efkeee ieee nw.
3.11 Nomination Committee:

The Reserve Bank of India, vide their communication DBOD.No.BC.
NO.47/29.39.001/2007-08 dated November 1, 2007 has notified to
constitute a Nomination Committee of Directors (all independent /
non-executive directors) to undertake a process of due diligence to
determine the Fit and proper status of existing elected Directors
and candidates who file their nominations for election. Based on
these guidelines, the Nomination Committee was constituted by
Board in its meeting held on December 29, 2007. The Committee
was reconstituted by the Board on September 29, 2011.
The composition of the members of the committee and details of
attendance at the meetings are given in Annexure B & C.
3.12 Credit Approval Committee
In line with the Gazette Notification No. 13/1/2006-BO.1 Dt.
December 5, 2011 and as per the provisions of Nationalized
Banks (Management & Miscellaneous Provisions) Amendment
Scheme, 2011, the Board, in its meeting held on January 6, 2012
had constituted Credit Approval Committee of the Board. The main
functions of the Committee include sanctioning of credit proposals
(Funded and Non-Funded), Loan Compromise / Write-off proposals
etc. which are beyond the discretionary powers of the Chairperson
& Managing Director and up to Rupees Two Hundred Fifty Crores.
3.13 HR Committee:
On October 22, 2009, Government of India, constituted a Committee
under the Chairmanship of Dr Anil Khandelwal, to study the HR
issues of Public Sector Banks and to make recommendations.
Government of India vide communication F.No.9/18/2009-IR Dt.
October 21, 2011 conveyed their approval to the recommendations
which were placed before our Board in its meeting held on February
6, 2012. Based on the recommendations of the Khandelwal
Committee, the Board has constituted Steering Committee of
the Board on HR on March 27, 2012 to discuss critical issues
on HR, review HRM Plan and related policies on HR, on the lines
suggested by the Khandelwal Committee. The Committee will meet
at quarterly intervals.
3.14 Preferential Issue Committee:
On February 6, 2012, the Board constituted the Preferential Issue
Committee to stream line the process, adhere to the various time
lines and compliances with regard to issue of equity shares to
LIC of India on preferential allotment basis. The Committee was
authorized to consider issue of equity shares to LIC on preferential
basis, make necessary applications to Government of India,
Reserve Bank of India, Stock Exchanges for necessary approvals
and permissions, determine and fix issue price, allot shares and also
to obtain approval and trading permission from Stock Exchanges.

Yeejleere peerJeve yeercee efveiece kees DeefOeceeveer Deeyebve DeeOeej hej peejer efkeS ieS MesejeW
kes efueS Mesej peejer nesves keer leejerKe mes Ske Je<e& keer efveeqele DeJelee DeJeefOe nw.
4. keee&heeuekeeW keer meefceefleeeB :
The shares issued to LIC of India on preferential allotment basis

have a lock in period of one year from the date of issue of shares.
yeQke kes efove-heefleefove kes keee&keueeheeW kes megee he mes mebeeueve kes efueS yeQke ves
Deveske Deebleefjke meefceefleeeW kee Yeer ieve efkeee nw. keg Deebleefjke meefceefleeeB Fme
hekeej nQ :-
For proper and efficient functioning of day-to-day functions of the

Bank, the Bank has also formed various In-house Committees.
Some of the In-house Committees are as under:
4.1
4.1 In-house Committee of Executives on Investments and

Money Market Operations
yeQke ves efveJesMe mebyebOeer ceeceueeW Deewj cege yeepeej heefjeeueveeW kes mebyebOe ceW keee&heeuekeeW
keer Deebleefjke meefceefle kee ieve efkeee nw. Ge meefceefle efveJesMe SJeb efveefOe heyebOeve mebyebOeer
meYeer uesve-osve ceeceueeW keer meceer#ee kejleer nw Deewj DeeJeMeke efoMeeefveoxMe heoeve kejleer
nw. meefceefle keer yewkeW mehleen ceW meesceJeej Deewj iegJeej kees nesleer nQ.
The Bank has constituted an In-house Committee of Executives

for Investment and Money Market Operations. The said Committee
reviews all the deals / transactions and the matters relating to
investments and funds management transactions and gives
necessary guidelines. These meetings take place on Monday and
Thursday of the week.
meefceefle keer DeOe#elee yeQke kes DeOe#e SJeb heyebOe efveosMeke Deewj Gvekeer DevegheeqmLeefle
ceW keee&heeueke efveosMeke kejles nQ. Deeueese Je<e& kes oewjeve meefceefle keer yewkeW efveeefcele
he ceW Deeeesefpele ngF.
The Committee is chaired by the Chairperson & Managing Director

and in her absence by the Executive Director. During the year
under review, the Committee has been meeting regularly.
efveJesMe mebyebOeer ceeceueeW Deewj cege yeepeej heefjeeueve mes mebyebefOele

keee&heeuekeeW keer Deebleefjke meefceefle :
4.2
Deeeqmle oselee heyebOeve meefceefle
yeQke ves Deeeqmle oselee heyebOeve meefceefle (S.Sue.meer.Dees) kee ieve efkeee nw. meefceefle
keer DeOe#elee DeOe#e SJeb heyebOe efveosMeke Deewj Gvekeer DevegheeqmLeefle ceW keee&heeueke
efveosMeke kejles nQ.meefceefle kes keeeeX ceW Deve yeeleeW kes meeLe-meeLe yeepeej peesefKece
heyebOeve, lejuelee peesefKece heyebOeve, Deeeqmle SJeb oseleeDeeW keer yeepe oj mebJesoveMeeruelee
hej efveiejeveer jKevee SJeb yeepe ojeW Deeefo kee efveOee&jCe meeqcceefuele nw.

4. Committees of Executives
4.2 Assets Liability Management Committee

The Bank has constituted Assets Liability Management Committee
(ALCO) with Chairperson and Managing Director as Chairperson
of the Committee and in her absence Executive Director. The
functions of the Committee inter-alia include overseeing Market
Risk Management, Liquidity Risk Management, Interest Rate
Sensitivity of Assets and Liabilities and fixation of interest rates etc.
heYeejer ceneheyebOeke SJeb heOeeve keeee&uee kes Deve keee&heeueke meefceefle kes Deve meome
nQ. meceer#eeOeerve Je<e& kes oewjeve yeQke ceW S.Sue.Sce. keeee&vJeeve ceW heieefle mebyebOeer efJeeejefJeceMe& SJeb meceer#ee kejves nsleg meefceefle keer 22 yewkeW Deeeesefpele ngF.
The functional General Managers and other executives from Head

Office are other members of the Committee. During the year under
review, the Committee met on 22 occasions to discuss and review
ALM functions in the Bank.
4.3
4.3 In-House Share Transfer Scrutiny Committee
Deebleefjke Mesej DeblejCe mebJeer#ee meefceefle
yeQke ves Gve MesejeW kes DeblejCe kee Devegceesove kejves kes efueS yeQke kes keee&heeuekeeW keer
Deebleefjke Mesej DeblejCe mebJeer#ee meefceefle kee ieve efkeee nw, pees yeQke kes jefpemêj
SJeb Mesej DeblejCe SpeWeW eje mebmeeefOele efkeS peeles nQ. meefceefle mecee-mecee hej
yeskeeiepeerkejCe keer efoMee ceW ngF& heieefle keer eqmLeefle Deewj yeQke kes MesejeW kes cetueeW ceW
ngF& Ie-ye{ keer Yeer DeeJeefOeke he mes meceer#ee kejleer nw.ceneheyebOeke (efJee heyebOeve
/ Kepeevee) , Ghe ceneheyebOeke (efveJesMeke mebheke& keW), Ghe cene heyebOeke (ceb[ue
meefeJeeuee) leLee Jeefj heyebOeke (efveJesMeke mebheke& kes) / kebheveer meefeJe meefceefle
kes meome nQ. ceneheyebOeke (efJee heyebOeve / Kepeevee) Ge meefceefle kes DeOe#e nQ.
Deeueese Je<e& kes oewjeve meefceefle keer 20 yewkeW mebheVe ngF.
The Bank had constituted an In-House Share Transfer Scrutiny

Committee of the executives of the Bank for approving /
recommending shares transfer, which are processed by the
Registrar & Share Transfer Agent of the Bank. The Committee also
periodically reviews the progress of demat position of Bank's shares
and movement in share prices of the Bank. General Manager (Fin
Mgmt./ Treasury),Deputy. General Manager (IRC), Deputy General
Manager (Board Secretariat) and Senior Manager (IRC)/ Company
Secretary are the members of the Committee. General Manager
(Fin. Mgmt./ Treasury ) acts as the Chairman of the Committee.
During the year under review, the Committee met on 20
occasions.
4.4
4.4 Internal Committee of Executives on Premises
heefjmej mebyebOeer ceeceueeW hej keee&heeuekeeW keer Deebleefjke meefceefle
meefceefle kes cegKe keee& yeQke kes heefjmejeW pewmes heeke=le/mJeeefcelJeJeeues heefjmejeW kee
DeefOeienCe, hee veJeerkejCe Deewj heeke=le heefjmejeW Deeefo kees Jeeheme ueeweves mes
mebyebefOele nesles nQ.ceneheyebOeke (efJee heyebOeve / Kepeevee), ceneheyebOeke (ceeveJe mebmeeOeve
heyebOeve), cene heyebOeke (Sce.Sme.Sce.F& / efJeheCeve), ceneheyebOeke (metevee lekeveerke)
The main functions of the Committee are to review and recommend

the proposals for acquisition of leased/ ownership premises,
renewal of lease and surrender of leased premises etc. General
Manager (Fin Mgmt./ Treasury), General Manager (HRM), General
Manager (MSME/ Marketing), General Manager (IT) and General
Jeeef<e&ke efjHees&
2011 - 2012 | 50

Deewj ceneheyebOeke (Deej.Sce.Sue) meefceefle kes meome nQ. Deeueese Je<e& kes oewjeve
meefceefle keer 24 yewkeW ngF.
5. efveosMekeeW kes heeefjeefceke
DeOe#e SJeb heyebOe efveosMeke Deewj keee&heeueke efveosMeke kees Yeejle mejkeej kes Jele&ceeve
efoMeeefveoxMeeW kes Devegmeej mebJesleve / heeefjeefceke keer Deoeeieer keer ieF& leLee yeQke kes
efveosMeke ceb[ue SJeb Deve meefceefleeeW keer yewkeeW ceW GheeqmLele jnves kes efueS GvnW efkemeer
hekeej kes yewke Meguke keer Deoeeieer veneR keer ieF&. Yeejle mejkeej kes efoMeeefveoxMeeW kes
Devegmeej mejkeejer Deewj Yeejleere efjpeJe& yeQke kes veeefceleer efveosMeke kees es[kej Deve
meYeer iewj keee&heeueke efveosMekeeW kees yeQke kes efveosMeke ceb[ue keer heleske yewke ceW Yeeie
uesves kes efueS . 5000/- Deewj Deve meefceefleeeW keer heleske yewke ceW Yeeie uesves kes
efueS . 2500/- kee Yegieleeve yewke Meguke kes he ceW Deoe efkeee ieee. Ge kee
mebMeesOeve efkeee ieee Deewj Yeejle mejkeej kes efoMeeefveosMeeW kes Devegmeej efoveebke 18
Deetyej 2011 mes heleske ceb[ue yewke ceW Yeeie uesves kes efueS .10,000/- Deewj
Deve meefceefleeeW keer yewke ceW Yeeie uesves kes efueS .5000/- kej efoee ieee.
meYeer iewj keee&heeueke efveosMekeeW kees yewkeW ceW GheeqmLele jnves nsleg GequueefKele yewke
Meguke kes DeueeJee meJeejer, ee$ee, njves Deeefo kes JeemleefJeke Jee keer Yeer heeflehete|le
keer ieeer. iewj keee&heeueke efveosMekeeW kes heeefjeefceke mes mebyebefOele ceeceues, jeêreke=le
yeQke (heyebOeve SJeb efJeefJeOe heeJeOeeve) eespevee, 1970 ceW GequueefKele heeJeOeeveeW eje
Meeefmele nQ.
Je<e& 2011-12 kes efueS mebyebefOele he#eeW kees Yegieleeve efkeS ieS heeefjeefceke kee efJeJejCe
2011-12 keer Jeee|<eke efjhees& keer Devegmeteer - 18 `ùesKee Yeeie kes he ceW efhheefCeeeb
ceW efoee ieee nw.
Manager (RML) are the members of the Committee. During the year
under review, the Committee met on 24 occasions.
6.
6. General Body Meetings
meeOeejCe meYee keer yewkeW
efheueer leerve Jeee|<eke meeceeve meYeeDeeW SJeb efheueer leerve DemeeOeejCe meeceeve meYeeDeeW
kee yeewje veeres efoee ieee nw. meYeer yewkeW Ske ner mLeeve meYeeie=n, mej meesjeyepeer
heeseKeeveeJeeuee yeQkeme& heefMe#eCe ceneefJeeeuee, pes.Jeer.heer.[er. mkeerce, efJeuesheeuex
(heeqece) cegbyeF& -400 056:
5. Remuneration of Directors
The Chairman & Managing Director and the Executive Directors
were paid salary / remuneration as per extant guidelines of the
Government of India and are not paid sitting fees for attending
the Board and other Committee meetings of the Bank. All other
Non-Executive Directors except Government and RBI nominee
Directors were getting paid sitting fees of Rs.5000/- for attending
each Board meeting and Rs.2500/- each for attending any other
committee meetings. The same was revised w.e.f October 18, 2011
to Rs.10,000/- for attending each Board Meeting and Rs.5,000/each for attending any other Committee meeting respectively as
per guidelines of the Government of India.
All the Non-Executive Directors are also reimbursed the actual
expenses incurred by them towards conveyance, traveling,
halting etc., for attending the meetings in addition to sitting fees
as mentioned above. All matters relating to remuneration of NonExecutive Directors were governed by the provisions contained in
the Nationalized Banks (Management & Miscellaneous Provisions)
Scheme, 1970.
The details of remuneration paid to related parties for the year
2011-12 are given in Schedule- 18 NOTES FORMING PART OF
THE ACCOUNTS of the annual report for 2011-2012.
The details of last three Annual General Meetings and last three
Extra Ordinary General Meetings are given below. The Venue
of all meetings was Auditorium, Sir Sorabji Pochkhanawala
Bankers Training College, J.V.P.D. Scheme, Vile Parle (West),
Mumbai-400 056:
yewkeeW kee yeewje Details of the Meeting

hebnJeeR Jeee|<eke meeceeve meYee*
leejerKe Deewj mecee Date & Time

meesceJeej, 18 pegueeF&, 2011 Dehejevn 3.00 yepes
eewonJeeR Jeee|<eke meeceeve meYee
Fourteenth Annual General Meeting
MegeJeej, 16 pegueeF& 2010 Dehejevn 3.00 yepes

Friday, 16th July, 2010 at 3.00 p.m.
lesjnJeeR Jeee|<eke meeceeve meYee
MeefveJeej, 11 pegueeF& 2009 Dehejevn 3.00 yepes
Fifteenth Annual General Meeting*
Thirteenth Annual General Meeting
Monday, 18th July, 2011 at 3.00 p.m.
Saturday, 11th July, 2009 at 3.00 p.m.
DemeeOeejCe meeceeve meYee

meesceJeej, 24 ceee&, 2012, hetJee&vn 11.00 yepes
(Yeejleere peerJeve yeercee efveiece kees DeefOeceeveer DeeOeej hej F&eqkeJeer MesejeW kee me=peve, hemleeJe, peejer kejves leLee Monday, 24th March, 2012 at 11.00 a.m.
Deeyebve kes efueS)
Extra Ordinary General Meeting
(To create, offer, issue and allot Equity Shares on Preferential basis to LIC of India )
DemeeOeejCe meeceeve meYee

(leerve MesejOeejke efveosMekeeW kee egveeJe)
DemeeOeejCe meeceeve meYee (Yeejle mejkeej kees DeefOeceeveer DeeOeej hej F&eqkeJeer MesejeW kee me=peve, hemleeJe,
peejer kejves leLee Deeyebve kes efueS)
Monday, 9th March, 2012 at 11.00 a.m.

(Election of Three Shareholder Directors)

(To create, offer, issue and allot Equity Shares on Preferential basis to Government of
India )
Monday, 21st March, 2011 at 11.00 a.m.

* efheueer Jeee|<eke meYee ceW eer [er.Sue.jeJeue - DeOe#e SJeb heyebOe efveosMeke, eer S.kes.
oe - keee&heeueke efveosMeke, eer pes.yeeuemegyeceefCeeve- Yeejle mejkeej kes veeefceleer

efveosMeke, eer DeeF&.Sce.Deuces[e - DeefOekeejer kece&eejer efveosMeke, [e@ heerlece eEmenMesejOeejke efveosMeke Deewj eer jesefnle KeVee - MesejOeejke efveosMe GheeqmLele Les.
Gheeg&e Jeee|<eke meeceeve yewkeeW ceW keesF& efJeMes<e mebkeuhe hemleeefJele veneR efkees iees Les.
[eke celeoeve - efheues efJee Je<e& kes oewjeve yeQke ves efkemeer [eke celeoeve kee Deeeespeve
veneR efkeee.
7.
hekeve :
7.1
Yeewefleke uesveosve leLee Deee|Leke mebyebOe kee hekeve
* The Last AGM was attended by Shri D. L. Rawal- Chairman

& Managing Director, Shri A. K. Dutt- Executive Director, Shri J.
Balasubramanian Government of India Nominee Director,
Shri I. M. Almeida- Officer Employee Director, Dr. Pritam Singh
Shareholder Director and Shri Rohit Khanna Shareholder Director.
No special resolutions were put through in the above said Annual
General Meetings.
Postal Ballot Bank has not conducted any postal ballot during the
last financial year.
7. Disclosures:
7.1 Disclosure
Relationship
of
Material
Transactions
and
Pecuniary
31
ceee&, 2012 kees meceehle efJee Je<e& ceW yeQke Deewj Gmekes efveosMekeeW kes yeere efkemeer
hekeej kes cenlJehetCe& mebyebefOele he#e kes uesve-osve, Deee|Leke uesve-osve ee mebyebOe keer keesF&
Ssmeer Ievee veneR ngF&, efpemekee Jeeheke he mes yeQke kes efnleeW kes meeLe mebYeeJe kejeJe
mebYeeefJele nes.
There have been no significant related party transactions, pecuniary

transactions or relationship between the Bank and its Directors for
the year ended March 31, 2012 that may have a potential conflict
with the interest of the Bank at large.
7.2
7.2 There were no cases of non-compliance by the Bank and no

penalties / strictures were enforced on the bank by Stock Exchange/
SEBI or any other statutory authority on any matter related to the
capital markets during the last three years.
yeQke eje Devegheeueve ve efkees peeves mes mebyebefOele keesF& ceeceuee hekeeMe ceW veneR
Deeee nw leLee Mesej yeepeej / mesyeer ee efkemeer Deve meebefJeefOeke heeefOekejCe eje efheues
leerve Je<eeX kes oewjeve hetbpeer yeepeejeW mes mebyebefOele efkemeer Yeer ceeceues ceW yeQke hej efkemeer hekeej
kee pegcee&vee / Dee#eshe veneR ueieeee ieee.
leLeeefhe, ces. Deukee meskeetefjerpe efue. (kebheveer) kes 1,36 ,81 ,830 F&eqkeJeer MesejeW
kes DeblejCe kes ceeceues ceW, pees Je<e& 2008 ceW yeQke eje , Ske iewj efve<heeoke FkeeF& kes
Deefiece keer Jemetueer kes efueS mebheee|eke heefleYetefle kes he ceW jKes ieS Les, mesyeer eje en
Deejeshe ueieeee ieee efke yeQke ves kebheveer kees Deewj me@ke SkemeWpeeW kees Ge MesejeW
kes DeblejCe kes yeejs ceW hekeve veneR kejves mes mesyeer ( Yesefoee Jeeheej efve<esOe) efJeefveece
1992 kes 13(5) kes meeLe heefle efJeefveece 13(3) kes heeJeOeeveeW kee GuuebIeve efkeee
nw, pees Ge efJeefveeceeW kes Debleie&le Dehesef#ele nw.
However , in a matter relating to transfer of 1,36,81,830 equity

shares of M/s Alka Securities Ltd. ( the Company), being Collateral
Security for the recovery of advance to one of the Non Performing
constituent, by the Bank in 2008, it was alleged by SEBI that the
Bank had violated the provisions of Regulation 13(3) read with 13
(5) of SEBI ( Prohibition of Insider Trading ) Regulations 1992 with
regard to the non- disclosure of the said transfer of shares to the
Company and the Stock Exchanges , as required under the said
Regulations.
keeeWekf e MesejeW kee DeblejCe yeQke kes efnle kees Oeeve ceW jKeles ngS efkeee ieee Lee Deewj
Deejesehf ele GuuebIeve kee mJehe lekeveerkeer nw, yeQke ves uebyes efJeefOeke cegkeoces mes yeeves kes efueS,
Deejeshe mes mencele ee Fvkeej ve kejles ngS, mecePeewlee heYeej kes he ceW .10.00 ueeKe kes
Yegieleeve eje efomebyej 2012 ceW mesyeer kes meeLe menceefle MeleX nmlee#ej kejves kee hemleeJe
jKee. en hemleeJe mesyeer eje mJeerkeej efkeee ieee Deewj mesyeer ves mJeerkeee& jkece kes Yegieleeve
hej efoveebke 26 Deheuw e 2011 kees Deheveer menceefle kee DeeosMe heeefjle efkeee.
As transfer of the said shares was done in the best interest of the
Bank and the alleged violation was technical in nature, the Bank in
order to save on long drawn legal case , without admission or denial
of guilt proposed signing of consent terms with SEBI in December
2010 by payment of Rs. 10.00 lakhs as settlement charges . This
was accepted by SEBI and SEBI passed its consent order on 26th
April, 2011 on payment of the accepted amount.
7.3
eLeemebMeesefOele mesyeer (Yesefoee Jeeheej efve<esOe) efJeefveece 1992 kes efJeefveece

12 (1) kes DevegmejCe ceW yeQke ves Yesefoee Jeeheej kees jeskeves kes efueS Deebleefjke
keee&efJeefOe SJeb DeeejCe mebefnlee kee keeee&vJeeve efkeee nw leLee yeQke keer heefleYetefleeeW ceW
Deebleefjke Jeeheej kees jeskeves kes efueS keeheexjs hekeve nsleg keee&efJeefOe Yeer efveOee&efjle
keer nw.
7.3 Pursuant to Regulation 12(1) of the SEBI (Prohibition of

Insider Trading) Regulations, 1992 as amended, the Bank has
implemented a Code of Internal Procedure and Conducts for
prevention of insider trading and also laid down the procedure
for Corporate Disclosures for prevention of insider trading in the
securities of the Bank.
7.4
7.4 As required under clause 47 (c) of the listing agreements

entered into by Dena Bank with stock exchanges, a certificate is
obtained every six months from a practicing Company Secretary,
with regard to inter-alia, effecting transfer, transmission, sub-
osvee yeQke eje me@ke SkemeWpeeW kes meeLe efkees iees meteeryelee kejejeW kes Keb[
47 (ie) keer Dehes#eevegmeej, Deve yeeleeW kes meeLe-meeLe DeblejCe, hes<eCe, Ghe efJeYeepeve,
meceskeve leLee F&eqkeJeer MesejeW kes Deeoeve heoeve kes mebyebOe ceW hemlegleerkejCe kes Ske
Jeeef<e&ke efjHees&
2011 - 2012 | 52

cenerves kes Deboj hesMesJej kebheveer meefeJe mes heleske n cenerves kes efueS heceeCehe$e heehle
kejvee nesiee. Fme heceeCehe$e kees peejer nesves kes 30 efove kes Deboj yeer Sme F& SJeb Sve
Sme F& kees Deiesef<ele kejvee nw.
division, consolidation, renewal and exchange of equity shares

within one month of the lodgment. The certificate is forwarded to
BSE and NSE, where the equity shares are listed, within 30 days
from end of the quarter.
7.5
mesyeer kes heefjhe$e mebKee [erSC[meermeer/SHeDeeF&erermeer/meerDeeF&Deej-16 efoveebke

31 efomebyej, 2002 kes Devegmeej, osvee yeQke keer kegue efveie&le / egkelee F&ekq eJeer hetp
b eer kes
meeLe Yeewelf eke he ceW leLee ef[heeefpejer kes heeme jKeer ieeer kegue F&ekq eJeer Mesej hetpb eer kee
meceeeespeve kejves kes GsMe mes JeeJemeeefeke kebheveer meefeJe keer Hece& eje Mesej hetpb eer
uesKee hejer#ee kee efceueeve(hetJe& ceW meefeJeere uesKee hejer#ee kes veece mes peevee peelee Lee)
efleceener DeeOeej hej keer peeleer nw. Fme mebyebOe ceW peejer heceeCehe$e yeer.Sme.F& SJeb Sve.Sme.F&
kees Deiees <f ele efkeee ieee nw peneb yeQke kes F&ekq eJeer Mesej meteerye nQ.
7.5 In terms of SEBIs circular No. D&CC/FITTC/CIR-16 dated

December 31, 2002 a Reconciliation of Share Capital Audit
(Previously called Secretarial Audit) is conducted on a quarterly
basis by a firm of practicing company secretary, for the purpose of,
inter-alia, reconciliation of total admitted equity share capital with
the depositories and in the physical form with the total issued / paid
up equity capital of Dena Bank. Certificate issued in this regard is
forwarded to BSE and NSE, where the equity shares of the Bank
are listed.
7.6
7.6 The Clause of Non-mandatory requirements complied by the

Bank is as follows:
yeQke eje Devegheeueve keer ieF& iewj-DeefveJeee& Dehes#eeDeeW keer MeleX efvecvehekeej
nQ
ece mebKee
Dehes#ee
Devegheeueve
Sl. No.
Requirement
Compliance
kebheveer kes yees[& hej mJeleb$e efveosMekeeW kee kegue keee&keeue veew Je<e& mes DeefOeke veneR
nesiee. kebheveer en megefveeqele kejs efke Jen Jeefe, pees mJeleb$e efveosMeke kes he ceW
efveege efkeee pee jne nw, DeeJeMeke eesieleeSb SJeb DevegYeJe jKelee nw pees kebheveer
kes efueS Gheeesieer nesieer leLee pees , kebheveer keer eq ceW, Ske mJeleb$e efveosMeke
keer nwefmeele mes kebheveer kees heYeeJeer {bie mes eesieoeve osves ceW Gmes me#ece yeveeleer nQ.
yeQke kes yees[& hej mJeleb$e efveosMekeeW kee keee&keeue veew Je<eeX mes DeefOeke veneR nw.
Yeejleere efjpeJe& yeQke kes efoveebke 1 veJebyej 2007 kes efoMeeefveoxMeeW kes Devegmeej,
yeQke kes yees[& keer veeceebkeve meefceefle eje eesie SJeb mecegefele eqmLeefle kee efveOee&jCe
efkeee ieee nw, Fme hekeej yees[& kes meYeer mJeleb$e efveosMeke eesie SJeb DevegYeJeer nQ.
Independent Directors may have a tenure not exceeding, The tenure of Independent Directors on the Board of the Bank
in the aggregate, a period of nine years, on the Board of a is not exceeding in the aggregate, a period of nine years. As
company. The company may ensure that the person who is per Reserve Bank of India Guidelines dated 1st November
being appointed as an independent director has the requisite 2007, Fit and Proper status was determined by the Nomination
qualifications and experience, which would be of use to the Committee of the Board of the Bank and thus all the independent
company and which, in the opinion of the company, would directors on the Board are well qualified and experienced.
enable him to contribute effectively to the company in his
capacity as an independent director.
2
yees[& keee&heeueke efveosMekeeW kes efueS efvee|o heeefjeefceke heskespe hej kebheveer keer en ueeiet veneR neslee nw, etbefke keee&heeueke efveosMeke Yeejle mejkeej eje efveOee&efjle
heeefjeefceke veerefle efveOee&efjle kejves kes efueS Ske heeefjeefceke meefceefle kee ieve efkees iees Devegmeej Jesleve heehle kejles nQ, leLeeefhe, Yeejle mejkeej mes heehle
kejs
efoMeeefveoxMeeW kes Devegmeej keee&efve<heeove DeeOeeefjle heeslmeenve jeefMe hej efJeeej
kejves kes efueS heeefjeefceke meefceefle keee&jle nw,
The board may set up a remuneration committee to formulate Not applicable, as Executive Directors draw salary as fixed by
companys remuneration policy on specific remuneration the Government of India. However, a Remuneration Committee
package for Executive Directors.
is in place to consider Performance Based Incentives in terms

of guidelines received from Government of India.
kebheveer efyevee Mele& efJeeere efJeJejefCeeeW keer JeJemLee keer Deesj Deiemej neW
yeQke ves Fme Dehes#ee kee Devegheeueve efkeee nw.
Company may move towards a regime of unqualified financial The Bank has complied with this requirement.
statements.

4
meleke&lee meteke veerefle
yeQke kes yees[& ves meleke&lee meteke veerefle veeceke Ske veerefle kee Devegceesove efkeee
nw efpemekes Debleie&le Ske heCeeueer Meeefceue keer ieeer nw efke Ske kece&eejer Devewefleke
JeJenej, eefo keesF& nes, JeemleefJeke ee mebefoiOe OeesKeeOe[er ee DeeejCe ee veerefle
kes GuuebIeve kes mebyebOe ceW cegKe meleke&lee DeefOekeejer / heyebOeve Jeie& kees kewmes efjhees&
kej mekelee nw. Fme leb$e ceW Gme kece&eejer kes Glheer[ve kes yeeeJe kes heee&hle Gheee
Yeer nQ , pees Fme kee Gheeesie kejlee nw, Fmes heefjhe$e kes ceeOece mes yeQke ceW meYeer
kees mecegefele he mes metefele efkeee ieee nw.
meer.Jeer.meer kes efoMeeefveosMeeW kes Devegmeej Deye meYeer kes efueS yeQke keer meleke&lee
meteke veerefle nw.
Whistle Blower Policy
The Board of the Bank has approved a policy known as

Whistle Blower Policy, under this a mechanism has also
been incorporated as to how an employee can report to the
CVO/ Management about unethical behavior if any, actual
or suspected fraud or violation of conduct or ethics. This
mechanism also provides adequate safeguards against
victimization of employee who avail of this mechanism. This
has been appropriately communicated within the Bank by
circular.
The Bank has now a Whistle Blower Policy for all as per CVC
guidelines.
8.
efJeeere heefjCeece SJeb mebhes<eCe kes meeOeve
yeQke Deheves meomeeW Deewj peesefKece OeejkeeW kees Gvekes efnleeW mes mebyebefOele IeveeDeeW mes
GvnW DeJeiele jKeves keer DeeJeMekelee kees cenlJe oslee nw.
yeQke kes efleceener / De&Jeee|<eke / Jeee|<eke heefjCeece efveOee&efjle mecee meercee ceW Gve me@
ke SkemeeWpeeW ceW hemlegle efkeS peeles nQ peneB yeQke kes Mesej meteerye nQ. Fmekes meeLe ner
efleceener / De&Jeee|<eke / Jeee|<eke heefjCeece meebefJeefOeke Dehes#eeDeeW kes Deveghe Debiespeer,
efnvoer Deewj cejeer (#es$eere Yee<ee) ceW hekeeefMele efkeS ieS Les. yeQke Deheves Jeee|<eke
heefjCeeceeW keer keeiepeer heefle MesejOeejkeeW kees Yeer GheueyOe kejelee nw. heefjCeece kes
meeLe-meeLe Mesej Oeeefjlee kee mJehe Deewj Mesej cetue yeQke keer JesyemeeF& DeLee&le
www.denabank.com. hej Yeer heoe|Mele efkeS iees nQ. en yeQke kes yeejs ceW keeee&ueeerve
hesme efJe%eeqhle SJeb Deve cenlJehetCe& efJeJejCe Yeer heoe|Mele kejlee nw.
8. Financial Results and Means of Communication:

The Bank recognizes the need for keeping its members and
stakeholders informed about the events of their interests.
The Quarterly / Half Yearly / Annual results of the Bank are submitted
to the Stock Exchanges where the shares of the Bank are listed,
within the stipulated time frame. Further, the quarterly results / halfyearly / annual results were also published in English, Hindi and
in Marathi (Regional Language) as per the statutory requirement.
The Bank also furnishes the physical copy of the annual results
to the Shareholders. The results as well as shareholding pattern
and share prices are displayed on the website of the Bank i.e.
www.denabank.com. It also displays official press releases and
other important details about the Bank.
heyebOeve efJeeej efJeceMe& SJeb efJeMues<eCe Jeee|<eke efjhees& kee Yeeie nQ pees keer yeQke JesyemeeF&
hej Yeer heoe|Mele efkeSe peelee nQ.
Management Discussion and Analysis forming part of the Annual

Report is also put on the website of the Bank.
9.
9. Shareholder information
MesejOeejke kes efueS meteveeSB
yeQke Ske Devegmetefele JeeefCeeqpeke yeQke nw, efpemekee heOeeve keeee&uee cegbyeF& ceW nw. yeQke keer
GheeqmLeefle Fmekeer 1342 MeeKeeDeeW kes vesJeke& kes meeLe Yeejle kes mecemle efnmmeeW ceW nw.
The Bank is a Scheduled Commercial Bank having its Head Office

at Mumbai. The Bank has presence all over India with a network of
1342 branches.
yeQke kes F&eqkeJeer Mesej, cegbyeF& Mesej yeepeej efueefces[ (yeerSmeF&), Yeejleere jeêre
Mesej yeepeej efueefces[ (SveSmeF&), ceW meteerye nQ.
The Equity shares of the Bank are listed on Bombay Stock Exchange
Limited (BSE) and National Stock Exchange of India Limited
(NSE).
Jeeef<e&ke efjHees&
2011 - 2012 | 54

The stock scrip codes are as follows:
me@ke efmehe kees[ efvecveevegmeej nQ :

me@ke SkemeeWpe Stock Exchange
kees[ Code
DeuHee Alpha
vetcesefjke Numeric
532121
yeer Sme F& BSE
osvee yeQke DENA BANK
-Sve Sme F& NSE
osvee yeQke DENA BANK
Annual Listing fee for next financial year 2012-13 has been paid to
Deieues Je<e& 2012-13 kes efueS oesveeW me@ke SkeeWpeeW kees Jeee|<eke meteeryelee Meguke kee
both the stock exchanges.
Yegieleeve kej efoee ieee nw.
The Bank has issued Non-Convertible Bonds in the nature of
Promissory Notes (Tier-I and Tier-II Capital) from time to time. The
relevant details thereof are as under:
yeQke ves mecee-mecee hej Jeeve he$e (erej-I SJeb erej-II hetbpeer) kes he ceW
DeheefjJele&veere yeeC[ peejer efkees nQ. Gvemes mebyebefOele efJeJejCe efvecvehekeej nw
Size (Rs. In Cr)
Date of Allotment
Deeyebve keer efleefLe
heefjhekeJelee keer efleefLe
6.20% efvecve erej-II (e=bKeuee VII)

6.20% Lower Tier-II Bonds (Series VII)
150
31.03.2004
30.04.2013
INE077A09021
7.30% efvecve erej-II yeeB[ (e=bKeuee VIII)

7.30% Lower Tier-II Bonds (Series VIII)
210
31.03.2005
30.04.2014
INE077A09039
9.25% efvecve erej-II yeeB[ (e=bKeuee IX)

9.25% Lower Tier-II Bonds (Series IX)
106
25.03.2008
24.05.2018
INE077A09062
11.20% efvecve erej-II yeeB[ (e=bKeuee X)

11.20% Lower Tier-II Bonds (Series X)
300
30.09.2008
30.04.2019
INE077A09070
9.50% efvecve erej-II yeeB[ (e=bKeuee XI)

9.50% Lower Tier-II Bonds (Series XI)
200
29.01.2009
29.01.2019
INE077A09088
9.20% Ge erej-II yeeB[ (e=bKeuee I)

9.20% Upper Tier-II Bonds (Series I)
300
30.09.2006
30.09.2021
INE077A09047
10.05% yesceereeoer yeeb[ (e=bKeuee I)

10.05% Perpetual Bonds (Series I)
125
31.12.2007
yesceereeoer
INE077A09054
9.00% yesceereeoer yeeb[ (e=bKeuee II)

9.00% Perpetual Bonds (Series II)
125
28.05.2009
yesceereeoer
INE077A09096
efveie&ce kee efJeJejCe
Particulars of the Issue
cee$ee (hees kejes[ ceW)
efvecve erej Lower Tier-II
Ge erej Upper Tier-II

DeeF&Heer[erDeeF& IPDI
ISIN No.
perpetual
All these Bonds are listed on National Stock Exchange of India Ltd.
and the Bank has paid the Annual listing fee for next financial year
2012-13 to the Stock Exchange.
Credit Rating position of the Bonds of our Bank
(As on 31.03.2012):
nceejs yeQke kes yeeb[eW keer $eCe jseEie keer eqmLeefle (31.03.2012 kees):
yeeb[ kes hekeej
DeeF&SmeDeeF&Sve mebKee
perpetual
es meYeer yeeb[ vesMeveue me@ke SkemeWpe Dee@He Fbef[ee efueefces[ hej meteerye nQ SJeb yeQke
ves me@ke SkemeWpe kees Deieues efJee Je<e& 2012-13 kes efueS Jeee|<eke meteeryelee Meguke
kee Yegieleeve kej efoee nw.
Types of Bonds
Date of Maturity
SpeWmeer
Agency
efeefmeue CRISIL
kesej CARE
efHee FITCH
efeefmeue CRISIL
efHee FITCH
efeefmeue CRISIL
kesej CARE
efHee FITCH
jseEie
Ratings
CRISIL AA+/ Stable
CARE AA +
FITCH AA - (Ind)
CRISIL AA/ Stable
FITCH A - (Ind)
CRISIL AA/ Stable
CARE AA
FITCH A - (Ind)

9.1
9.1 Dematerialisation of Shares
MesejeW kee yeskeeiepeerkejCe
yeQke kes MesejeW kee JeJemeee DeeJeMeke he mes yeskeeiepeerke=le mJehe ceW efkeee peelee
nw. peejerkelee& yeQke kes he ceW, yeQke ves MesejeW kes yeskeeiepeerkejCe kes efueS SveSme[erSue
Deewj meer[erSmeSue kes meeLe Ske kejej efkeee nw. mesyeer efoMeeefveoxMeeW keer MeleeX kes
Devegmeej, yeQke kes jefpemêj Deewj Mesej DeblejCe DeefYekelee& Yeer yeQke kes MesejOeejkeeW
kees DeblejCe / yeskeeiepeerkejCe / hegvekee&iepeerkejCe keer megefJeOee os jns nQ.
leke yeQke kes 2,14,325 MesejOeejke Les efpeveceW mes yeQke kes
35117 MesejOeejke Deheves Mesej keeiepeer he ceW OeejCe efkeS ngS Les Deewj 1,79,208
MesejOeejkeeW ves Deheves Mesej [erces he ceW jKes ngS Les. kegue 35,00,58,527 MesejeW ceW mes
19,33,85,874 Mesej (55.24%) Yeejle mejkeej eje Fueskee^ efveke he ceW jKes ngS
nQ , Mes<e 15,66,72,653 Mesej (44.76%) pevelee / efJeeere mebmLeeDeeW / DeefveJeemeer
YeejleereeW Fleeefo kes heeme nQ . efoveebke 31.03.2012 kees, 35,00,58,527 MesejeW ceW
mes 32,39,72,376 (92.55%) Mesej Fueskee^ e@ vf eke mJehe ceW SJeb Mes<e 2,60,86,151
(7.45%) Mesej keeiepeer mJehe ceW efJeeceeve nQ efpeveceW mes DeefOeceeveer DeeOeej hej Yeejleere
peerJeve yeercee efveiece kees Deeyebef le 1,66,69,453 (4.76%) Mesej Deeyebve keer leejerKe
mes Ske Je<e& keer efveeqele DeJelee DeJeefOe kes meeLe Yeejleere peerJeve yeercee efveiece kes [erces
Keeles ceW Fueskee^ efveke mJehe ceW pecee kej efoS ieS nQ.
As on 31.03.2012, the Bank had 2,14,325 shareholders out of

which 35,117 shareholders of the Bank had been holding their
shares in physical form and 1,79,208 shareholders hold shares
in demat mode. Out of 35,00,58,527 shares, 19,33,85,874 shares
(55.24%) are held by Government of India in electronic form
and the remaining 15,66,72,653 shares (44.76%) are held by the
Public/ FIIs/ NRIs/ Insurance Companies etc. As on 31.03.2012
out of 35,00,58,527 shares, 32,39,72,376 (92.55%) shares are in
electronic mode and remaining 2,60,86,151 (7.45%) shares are in
physical mode of which 1,66,69,453 (4.76 %) shares allotted to LIC
of India on preferential basis with a lock in period of one year from
the date of allotment.
9.2
Mesej DeblejCe heefle Deewj efveJesMekeeW keer efMekeeeleeW kee efveJeejCe
9.2 Share Transfer Systems and Redressal of Investor

Grievances.
yeQke ves cesmeme& Mesejhees mee|Jemespe (FeqC[ee) heeFJes efueefces[ kees yeQke kes Mesej
DeblejCe SpeW (Deej.SC[.er) kes he ceW keee& meeQhee nw Deewj Mesej / yee@C[ DeblejCe /
hes<eCe, ueeYeebMe/yeepe Yegieleeve Deewj efveJesMeke mebyebOeer Deve meYeer ceeceueeW hej keej&JeeF&
nceejs jefpemêj SJeb Mesej DeblejCe SpeW eje Gvekes keeee&uee ceW keer peeleer nw.
jefpemêj SJeb Mesej DeblejCe SpeW efveJesMekeeW kes DevegjesOeeW hej keej&JeeF& kejves kes yeeo,
GvnW yeQke kes keee&heeuekeeW keer Deebleefjke Mesej DeblejCe mebJeer#ee meefceefle kes mece#e
jKelee nw Deewj Jen meefceefle yeQke kes MesejeW kes DeblejCe / hes<eCe Deeefo kee Devegceesove
kejkes Gmekeer hegeq kes efueS Mesej DeblejCe meefceefle kees Deheveer mebmlegleer Yespeleer nw.
The Bank has engaged M/s. Sharepro Services (India) Private

Limited as Registrar & Share Transfer Agent (R & T) of the Bank
and the Share/ Bond transfers / transmission, Dividend / Interest
payments and all other investors related matters are attended
to and processed by Registrar & Share Transfer Agent at their
office. The R & T, after processing the requests of investors, put
the same to the In-house Share Transfer Scrutiny Committee of
the Executives of the Bank which approves and recommends
the transfer / transmission etc. of shares of the Bank to the Share
Transfer Committee of the Board for ratification.
MesejOeejke Deheves DeblejCe efJeuesKe (kesJeue keeiepeer he ceW Oeeefjle nesves kes ceeceues ceW)
Deewj efMekeeele meefnle Deve keesF& heuesKe yeQke kes jefpemêj SJeb Mesej DeblejCe SpeW
kes efvecveefueefKele heles hej Yespe mekeles nQ Deewj Fmemes mebyebefOele he$eeeej Yeer, eefo keesF&
nes, Gmes yeQke kes efveJesMeke mebheke& kesv kees veeres efoS ieS heles hej Yespe mekeles nQ.
Shareholders may lodge their transfer deeds (only in case of

holding in physical form) and any other document, including
complaints at the following address of Registrar & Share Transfer
Agent of the Bank and also refer correspondence, if any, at the
Banks Investor Relations Centre at the address given below.
efoveebke
31.03.2012
The shares of the Bank are traded compulsorily in dematerialized

mode. The Bank, as an issuer, has entered into agreements with
NSDL and CDSL for dematerialization of shares. In terms of SEBI
guidelines, the Registrar & Share Transfer Agent of the Bank is also
extending the facility of transfer/ dematerialization / rematerialization
etc., to shareholders of the Bank.
cesmeme& Mesejhees mee|Jemespe (Fbef[ee) heeFJes

efueefces[
etefve osvee yeQke,
mebefnlee kee@chueskeme, ieeuee veb. 52 mes 56,
efyeeu[ie veb. 13 A-B meeefkeveekee sefueHeesve
SkemeWpe kes heeme, DebOesjer - keguee& jes[,
meeefkeveekee, cegbyeF& - 400 072
M/s. Sharepro Services (India)

Private Limited
Unit: Dena Bank,
Samhita Complex, Gala No. 52 to 56,
Bldg. No. 13 A-B, Near Sakinaka
Telephone Exchange, Andheri-Kurla
Road, Sakinaka, Mumbai - 400 051
sefueHeesve Tel: 67720300/ 400/ 353/ 385

sueerHeskeme Tele- Fax: 2837 5646
sueerHeskeme E-mail: sharepro@shareproservices.com
osvee yeQke, heOeeve keeee&uee,

efveJesMeke mebheke& keW, 3je leue,
osvee keeheexjs meWj,
meer-10, peer yuee@ke, yeebe-keguee& keebhueskeme,
yeebe (hetJe&), cegbyeF& - 400 051
sefueHeesve Tel: 26545318/19/20

sueerHeskeme Tele-fax: 26545317
sueerHeskeme E-mail: irc@denabank.co.in
Dena Bank, Head Office,

Investor Relations Centre, 3rd Floor,
Dena Corporate Centre,
C-10, G Block, Bandra Kurla
Complex,
Bandra (East), Mumbai - 400 051
Jeeef<e&ke efjHees&
2011 - 2012 | 56

Yeejleere heelf eYetelf e SJeb efJeefvecee yees[& (mesyeer) ves meteerye kecheefveeeW kees meueen oer nw
efke efveJesMekeeW keer efMekeeeleeW kes efveJeejCe nsleg Jes efJeefMe F&-cesue DeeF&.[er. efveeqele
kejW. leovegmeej, yeQke ves efMekeeeleeW kes efveJeejCe nsleg Ske efJeefMe F&-cesue DeeF&.[er.
investorgrievance@denabank.co.inefveOee&ejf le keer nw. MesejOeejkeeW mes DevegjesOe
nw efke Jes efkemeer Yeer lejn keer efMekeeeleeW kes ceeceues ceW Fme megeJf eOee kee Gheeesie kejW.
Securities and Exchange Board of India (SEBI) has advised the

listed companies to designate an exclusive e-mail ID for Redressal
of Investor Complaints. Accordingly, the Bank has provided a
dedicated and exclusive e-mail id investorgrievance@denabank.
co.in for the Grievance Redressal. Shareholders are requested to
avail of this facility in case of any grievance.
9.3
9.3 Financial Calendar:
efJeeere kewuesC[j
efJeeere Je<e&
1 Dehewue 2011 mes 31 ceee&, 2012 leke

1st April, 2011 to 31st March, 2012
uesKeeW hej efJeeej kejves SJeb ueeYeebMe, eefo keesF& nes, keer mebmlegefle kejves kes efueS ceb[ue keer yewke
08 ceF&, 2012 (cebieueJeej)

08th May, 2012 (Tuesday)
yener yebo nesves keer leejerKeW
23petve, 2012 mes 30 petve, 2012 leke

23rd June, 2012 to 30th June, 2012
cegKleejer Heece& heehle kejves keer Debeflece efleefLe
25 petve, 2012
25th June, 2012
meesuenJeeR Jeee|<eke meeceeve meYee keer leejerKe
30 petve, 2012
30th June, 2012
Financial Year
Board Meeting for considering the Accounts and recommendation of
dividend, if any
Dates of Book Closures
Last date for receipt of proxy form
Date of Sixteenth Annual General Meeting
heLece leerve efleceeefneeW kes efueS iewj uesKeehejeref#ele heefjCeeceeW kees DeefYeuesKe ceW uesves nsleg efveosMeke mebyebefOele efleceener kes Deieues cenerves kee Debeflece mehleen
Last week of the succeeding month of the relevant quarter
ceb[ue keer yewke
Board Meeting for taking on record the Un-audited results for first 3
quarters
meesuenJeeR Jeee|<eke meeceeve meYee kee mLeue
meYeeie=n, mej meesjeyepeer heeseKeeveeJeeuee

yeQkeme& heefMe#eCe ceneefJeeeuee, kethej Demheleeue kes heeme, pesJeerheer[er eespevee,
efJeuesheeuex (heeqece), cegbyeF& 400 056
Venue of Sixteenth Annual General Meeting
Auditorium, Sir Sorabji Pochkhanawala

Bankers Training College, Near Cooper Hospital, J.V.P.D.
Scheme, Vile Parle (West),
Mumbai - 400 056
9.4
9.4 Shares Price and Volume of Shares traded on NSE & BSE
Je<e& 2011-12 kes oewjeve Sve.Sme.F& SJeb yeer.Sme.F&. kes ceeOece mes Kejeros
during the year 2011-12:
/yeses ieS MesejeW keer keercele Deewj cee$ee
vesMeveue me@ke SkemeWpe (Sve.Sme.F&)
cegbyeF& me@ke SkemeWpe (yeer.Sme.F&)
National Stock Exchange (NSE)
DeJeefOe
Period
Dehewue April 2011

ceF& May 2011
petve June 2011
pegueeF& July 2011
Deiemle August 2011
efmelebyej September 2011
Deetyej October 2011
veJebyej November 2011
efomebyej December 2011
peveJejer January, 2012
Ge
High
114.50
efvecve .
Low
Rs.
95.65
Kejeros / yeses ieS

MesejeW keer cee$ee
Bombay Stock Exchange (BSE)
Ge .
High
Rs.
Total Volume
of shares
traded
30124135
114.60
efvecve .
Low
Rs.
101.15
Kejeros / yeses ieS

MesejeW keer cee$ee
Total Volume
of shares
traded
5351026
105.00
87.85
23196033
104.40
84.80
4883228
96.35
84.15
20677964
96.70
84.00
3643628
92.80
78.60
39188304
92.60
79.05
7603863
88.00
75.60
36174767
87.65
76.35
7130759
87.30
75.20
30587672
87.30
75.30
5446691
81.65
71.10
17045161
81.60
70.05
3217970
83.00
60.20
31662326
83.00
60.30
6299653
68.00
48.05
28177728
67.75
48.30
5107639
69.50
47.55
49996958
69.40
47.50
11239829

100.00
HejJejer February, 2012

ceee& March, 2012
Je<e& kes oewjeve meJeexe
95.90
67.05
106599361
83.35
58568755
104.00
67.00
22453634
96.25
81.05
11263376
` 114.50
` 114.60
` 47.55
` 47.50
Highest during the year
Je<e& kes oewjeve vetvelece
Lowest during the year

9.5 efoveebke 31
9.5 Shareholding Pattern as on March 31, 2012:
ceee&, 2012 kees MesejOeeefjlee kee mJehe
yeQke kes F&eqkeJeer Mesej cegbyeF& Mesej yeepeej SJeb jeêre Mesej yeepeej ceW meteerye
nQ. yeQke ves Fve Mesej yeepeejeW kees 31 ceee&, 2012 kees meceehle Je<e& nsleg Jeee|<eke
meteeryelee Meguke kee Yegieleeve efkeee nw. 31 ceee&, 2012 kees meceehle Je<e& nsleg yeQke
keer MesejOeeefjlee kee mJehe efvecve hekeej nw :
e.meb.
Sl. No.
1
2
esCeer
Category
Yeejle mejkeej Government of India

yeQke SJeb efJeeere mebmLeeve
The Equity shares of the Bank are listed on BSE and NSE. The
Bank has paid the Annual Listing Fees to these Stock Exchanges
for the year ended 31st March 2012. The shareholding pattern of
the Bank as on March 31, 2012 is as follows:
Oeeefjle MesejeW keer mebKee

No. of Shares held
193385874
MesejOeeefjlee kee %
% of Shareholding
55.24
109097
0.03
4199496
1.20
36050014
10.30
Banks & Financial Institutions

3
4
5
6
7
cegegDeue Heb[ / Yee.et.^ Mutual Funds/ UTI

Yeejleere peerJeve yeercee efveiece LIC of India
efveieefcele efvekeee Bodies Corporate
De.efve.Yee. NRI/Dees.meer.yeer. OCBs
efveJeemeer Jeefe/ eEnog DeefJeYee heefjJeej / veeme Deeefo
18207149
5.20
1626287
0.47
55765872
15.93
Resident Individuals/ HUF/ Trust, etc.

8
40714738
11.63
efJeosMeer mebmLeeiele efveJesMeke Foreign Institutional Investors
350058527
100.00
kegue TOTAL
9.6 (ke) efoveebke 31-03-2012 kees heJele&ke Deewj heJele&ke mecetn keer esCeer mes mebyebefOele JeefeeeW keer MesejOeeefjlee heoe|Mele kejves Jeeuee efJeJejCe
(A) Statement showing shareholding of persons belonging to the category Promoter and Promoter Group as on 31-03-2012
e.meb.
Sl. No.
1.
MesejOeejke kee veece
Name of Shareholder
Oeeefjle Mesej keer mebKee
Number of Shares held

19,33,85,874
kegueOeeefjlee kee %
% of total holding
55.24
Yeejle kes je^heefle President of India

19,33,85,874
55.24
kegue TOTAL
(Ke) efoveebke 31-03-2012 kees MesejeW keer kegue mebKee kes Ske heefleMele mes DeefOeke MesejOeeefjlee Deewj ``pevelee'' keer esCeer mes mebyebefOele JeefeeeW keer MesejOeeefjlee
heoe|Mele kejves Jeeuee efJeJejCe
B) Statement showing shareholding of persons belonging to the category Public and holding more than 1% of the total number of
shares as on 31-03-2012:
e.meb.
S/No.
Mesej OeejkeeW keer esCeer
Category of the Shareholders
MesejeW keer mebKee
Number of Shares held
MesejeW keer kegue mebKee kes

heefleMele kes he ceW Mesej
Yeejleere peerJeve yeercee efveiece
36050014
Shares as percentage of
total no. of shares
10.30
DekeeefMeee hee&veme&. Sueheer Acacia Partners, Lp

mevuece Smes cesvespeceW (DeeejueW[) efueefces*
8400000
2.40
5190594
1.48
peer.Sce.Dees. Scee\peie ceekexdme Heb[
3714107
1.06
Se.[er.SHe.meer mW[[& ueeFHe FbMetjWme keb. efueefces[
3634960
1.04
kegue Total
56989675
16.28
Life Insurance Corporation of India

2
3
Sanlam Asset Management (Ireland)Limited

4
Gmo Emerging Markets Fund.

5
Hdfc Standard Life Insurance Co Limited
Jeeef<e&ke efjHees&
2011 - 2012 | 58

9.7
efoveebke 31 ceee&, 2012 kees MesejOeeefjlee kee efJelejCe Distribution of Shareholding as on March 31, 2012
efJeJejCe (MesejeW keer mebKee)
MesejOeejke Shareholders
Description (No of Shares)
mebKee
mebKee
kegue kee
% to total
93.14
Number
3,05,92,581
8831
3183
890
442
345
4.12
1.48
0.42
0.20
0.16
7245816
4918097
2279107
1597246
1644672
2.07
1.40
0.65
0.46
0.47
482
527
0.23
0.25
3644559
298136449
1.04
85.17
5001-10000
Above 10000 mes
kegue kee
Shareholders
1,99,625
Upto 500 leke

501-1000
1001-2000
2001-3000
3001-4000
4001-5000
MesejOeeefjlee Shareholding
DeefOeke
2,14,325
100.00
35,00,58,527
kegue Total
9.8 Sme SC[ heer meerSveSkeme efveHeer kes Gleej-e{eJe keer leguevee ceW osvee yeQke kes Mesej kee efve<heeove efvecveevegmeej heoe|Mele nw.
% to total
8.74
100.00
Performance of Dena Bank Share in comparison with the movement of S & P CNX Nifty is shown here below:
efveHeer NIFTY
Mar 12
Jan 12
Feb 12
Dec 11
Oct 11
Nov 11
Sep 11
Aug 11
July 11
May 11
June 11
110
100
90
80
70
60
50
40
30
20
[`]
6000
5500
5000
4500
4000
3500
3000
2500
2000
April 11
efveHeer [NIFTY]
Share Price Movement [NSE]
osvee yeQke Dena Bank
9.9. Mesej OeejkeeW kes efueS metevee

Shareholders information:
yeQke ves efvecveefueefKele Je<eex kes efueS ueeYeebMe Ieesef<ele efkeee The Bank had declared Dividend for the following years:
ece meb
Sl
Year
Je<e&
ueeYeebMe (%)
Dividend (%)
e.ce.
Sl
Year
Dividend (%)
1996-1997
12%
2004-2005
Nil
1997-1998
15%
10
2005-2006
Nil
1998-1999
16%
11
2006-2007
8%
1999-2000
6%
12
2007-2008
10%
2000-2001
Nil
13
2008-2009
12%
2001-2002
Nil
14
2009-2010
20%
2002-2003
Nil
15
2010-2011
22%
2003-2004
Nil
Yeejle mejkeej ves Deheveer DeefOemetevee efoveebke 16 Deetyej, 2006 kes eje yeQeEkeie
kecheveer (GheeceeW kee DeefOeienCe SJeb DeblejCe) DeefOeefveece 1970 / 1980 kees hegve
mebMeesefOele efkeee nw Deewj efoveebke 16 Deetyej 2006 mes yeQeEkeie kecheveer (GheeceeW kee
Je<e&
ueeYeebMe
The Government of India vide its notification dated October 16,

2006 has further amended the Banking Companies (Acquisitions
& Transfer of Undertakings) Act, 1970/ 1980, and enacted the new
law called the Banking Companies (Acquisitions and Transfer of

DeefOeienCe SJeb DeblejCe) leLee efJeeere mebmLee efJeefOe (mebMeesOeve) DeefOeefveece
veeceke veee keevetve yevee efoee nw pees DeefOemetevee keer leejerKe mes heYeeJeer nesiee.
2006
Undertakings) and Financial Institutions Laws (Amendment) Act,

2006 effective from the date of notification.
Gheeg&e Ge DeefOeefveece keer Oeeje 10 (yeer) (2) kes Devegmeej, yeQke kees Gheeg&e
DeefOeefveece kes heejbYe nesves mes hetJe& Ieesef<ele efkemeer Yeer ueeYeebMe kees hetCe& ee DeebefMeke he
ceW, DeefOeefveece kes ueeiet nesves DeLee&led 16 Deetyej, 2006 mes cenerves kes Yeerlej
`òsvee yeQke kee Deoe ueeYeebMe Keelee (Je<e&)'' veeceke efJeMes<e Keeles ceW DeblejCe kejvee
nw. yeQke ves Gheeg&e Dehes#ee kee heeueve kej efueee nw Deewj Gmes Deoe ueeYeebMe Keeles ceW
Debleefjle kej efoee nw.
As per section 10(B) (2) of the aforesaid Act, the Bank has to
transfer the whole or part of any dividend declared before the
commencement of the above said Act, unpaid dividend to a special
account called Unpaid Dividend Account of Dena Bank (year)
within six months from the commencement of the Act. i.e. 16th
October, 2006. Bank has complied with the above requirement and
transferred the same to Unpaid Dividend Account
Ghejese DeefOeefveece keer Oeeje 10(yeer)(1) kes Devegmeej, peneb yeQeEkeie kecheveer (GheeceeW
kee DeefOeienCe SJeb DeblejCe) leLee efJeeere mebmLee efJeefOe (mebMeesOeve) DeefOeefveece 2006
kes heejbYe nesves kes yeeo, Gmekes Deveghe veS yeQke eje ueeYeebMe Ieesef<ele efkeee ieee nw
uesefkeve Iees<eCee keer leejerKe mes leerme efoveeW kes Deboj efkemeer MesejOeejke kees ee Gmekes
eje , pees ueeYeebMe kes Yegieleeve kes efueS hee$e nw , ueeYeebMe kee Yegieleeve ee oeJee veneR
efkeee ieee nes lees Ge veee yeQke Ssmes 30 efoveeW keer meceehle nesves keer leejerKe mes meele
efoveeW kes Deboj, Ge leerme efoveeW keer DeJeefOe kes Debleie&le Deoe ee oeJee veneR efkeS ieS
ueeYeebMe keer kegue jkece Ske efJeMes<e Keelee ``Deoe ueeYeebMe Keelee'' ceW DeblejCe kejsiee.
yeQke ves Je<e& 2010-11 kes efueS ueeYeebMe kes Fme efoMeeefveosMe kee Devegheeueve efkeee nw.
As per section 10 (B) (1) of the aforesaid Act, where, after the
commencement of the Banking Companies (Acquisition and Transfer
of Undertakings) and Financial Institutions Laws (Amendment) Act,
2006, a dividend has been declared by a corresponding new bank
but has not been paid or claimed within thirty days from the date
of declaration, to, or by, any shareholder entitled to the payment of
the dividend, the corresponding new bank shall, within seven days
from the date of the expiry of such period of thirty days, transfer
the total amount of dividend which remains unpaid or unclaimed
within the said period of thirty days, to a special account to be
called "Unpaid Dividend Account". The Bank has complied with this
guideline for dividend for the year 2010-11.
leovegmeej, efpeve MesejOeejkeeW kees Je<e& 1999-2000 Deewj Je<e& 2006-2011 kes efueS
ueeYeebMe heehle veneR ngDee nw Jes ke=heee meneelee kes efueS yeQke kes efveJesMeke mecheke& kes ee
cesmeme& Mesej hees. mee|Jeme (Fbef[ee) heeFJes efue. mes mecheke& kej mekeles nQ. yeQke ves Je<e&
2000-2001 mes 2005-2006 leke kes efueS keesF& Yeer ueebYeeMe Ieesef<ele veneR efkeee nw.
Accordingly, the shareholders who have not received the dividend

for upto year 1999-2000 and year 2006-2011 may please contact
Investor Relations Centre of the Bank or M/s. Sharepro Services
(India) Private Limited for assistance. Bank had not declared any
dividend during the years 2000-2001 to 2005-06.
9.10
peneb hej F&.meer. Sme. megefJeOeeSb GheueyOe nQ JeneB efveJesMekeeW kees Fueskeêefveke
meceeMeesOeve mesJee kes ceeOece mes ueeYeebMe efJeleefjle kejves kes efueS peceekelee&DeeW eje
hemlegle yeQke KeeleeW kes efJeJejCeeW kee Gheeesie kejves nsleg mesyeer ves Fmes meYeer meteerye
kecheefveeeW kes efueS DeefveJeee& yevee efoee nw. F&.meer.Sme. megefJeOee GheueyOe ve nesves keer
eqmLeefle ceW Yegieleeve efueKele hej efveJesMekeeW kees ueeYeebMe efJelejCe kes efueS yeQke Keeles kee
efJeJejCe cegefle kejsiee.
9.10 SEBI has made it mandatory for all listed companies to use the
9.11
Ssmes MesejOeejke efpevekes Mesej keeiepeer he ceW nQ Deewj efpevneWves yeQke kees
DeefOeosMe efJeJejCe / DeefOeosMe efJeJejCe ceW ngS heefjJele&ve yeQke kees metefele veneR efkeS
nQ, Jes Ge efJeJejCe yeQke kees hemlegle kejW leeefke ueeYeebMe Jeejb kes OeesKeeOe[er hetJe&ke
vekeoerkejCe mes yeee mekes. yeQke DeefOeosMe hemlegle kejves kee heesHeecee& Jeee|<eke efjhees& ceW
Deueie mes GheueyOe kejeee ieee nw.
9.11 The shareholders having physical shares, who have not

provided the Bank Mandate details/ change in Bank Mandate
details, may furnish the same to avoid fraudulent encashment of
the dividend warrants. Performa for furnishing the Bank Mandate is
provided separately in the Annual Report.
9.12 ke=heee en Oeeve oW efke efpeve Mesej OeejkeeW kes Mesej keeiepeer he ceW nQ Jes Deheves
9.12 It may please be noted that the shareholders who are holding
the shares in physical form may send their Bank Mandate details
and change in address, if any, to the Investor Relations Centre of
the Bank or M/s. Sharepro Services (India) Private Limited, Mumbai
for updating record of the shareholders. The shareholders who are
holding the shares in demat (electronic) form may approach their
Depository Participant for necessary updation of the particulars of
Bank account, address of shareholder etc.
yeQke DeefOeosMe efJeJejCe Deewj heles ceW ngS heefjJele&ve, eefo keesF& nes lees, MesejOeejkeeW kes
DeefYeuesKe kees Deeleve kejves kes efueS yeQke kes efveJesMeke mecheke& kes ee cesmeme& Mesej
hees. mee|Jeme (Fbef[ee) heeFJes efueefces[, cegbyeF& kees Yespe mekeles nQ. Ssmes MesejOeejke
efpevekeer Mesej Oeeefjlee [erces (Fueskeêefveke) he ceW nw Jes yeQke KeeleeW kes efJeJejCe,
MesejOeejke Deeefo kes heles kees DeefveJeee& he mes Deeleve yeveeves kes efueS Deheves
ef[heeefpejer menYeeieer mes mecheke& kejW.
9.13
oeJee veneR efkeS ieS yeQke kes F&eqkeJeer MesejeW kes mebyebOe ceW meteeryelee kejej kes
KeC[ 5S(II) kes Debleie&le Dehesef#eleevegmeej yeQke ves DeeJeMeke keoce Geee nw.
Bank account details furnished by the Depositories for distributing

dividends through National Electronic Clearing Service (NECS) to
the investors where ECS facility is available. In the absence of NECS
facility the Bank shall print the Bank Account details, if available, on
payment instrument for distribution of dividends to the investors.
9.13. Bank has initiated necessary steps as required under clause

5 A (II) of the Listing Agreement, with regard to Unclaimed Equity
Shares of the Bank.
Jeeef<e&ke efjHees&
2011 - 2012 | 60

DeOe#e SJeb heyebOe efveosMeke, keee&heeueke efveosMeke SJeb ceneeyebOeke (efJee
eyebOeve) eje heceeCeve
10. CERTIFICATION BY CHAIRPERSON & MANAGING

DIRECTOR, EXECUTIVE DIRECTOR & GENERAL MANAGER
(FIN. MGMT)
efveosMeke ceb[ue
osvee yeQke
cegbyeF&
The Board of Directors

Dena Bank,
Mumbai
10.
nce Sleeje 31 ceee&, 2012 kees meceehle efJeeere Je<e& kes efueS efJeeere efJeJejCeeW leLee
vekeoer heJeen efJeJejCeeW keer meceer#ee SJeb Deheveer meJeexlece peevekeejer Je efJeeeme kes DeeOeej
hej heceeefCele kejles nQ efke i. Fve efJeJejCeeW ceW Yeewefleke he mes keesF& ieuele efJeJejCe veneR nw DeLeJee FveceW mes
keesF& Yeewefleke leLe neS veneR ieS nQ DeLeJee FveceW Ssmee keesF& efJeJejCe veneR nQ pees
iegcejen kejles neW;
ii. es efJeJejCe Ske meeLe yeQke kes keece keepe keer Ske meeer Je mJe efJe hemlegle
kejles nQ, meeLe ner es yeQke kes efJeeere heefjCeeceeW ceW heke efkeS ieS heeefuele
uesKeebkeve ceevekeeW, heeespe efJeefOeeeW Je efJeefveeceeW kes Devegheeueve kes Deveghe nQ.
iii. nceejer meJeexece peevekeejer Je efJeeeme kes Devegmeej, Je<e& 2010-2011 kes oewjeve
yeQke eje Ssmee keesF& uesve-osve veneR efkeee ieee pees kehehetCe&, DeJewOe DeLeJee yeQke
keer Deeeej mebefnlee kee GuuebIeve kejvesJeeuee jne nes efmeJeee Gmekes efpemekeer
efjhees& efveosMeke ceb[ue / Yeejleere efjpeJe& yeQke kees kej oer ieF& nw.
iv. nce Deebleefjke efveeb$eCeeW kees mLeeefhele kejves SJeb Gvekees yeveeS jKeves kee oeefelJe
mJeerkeej kejles nQ. nceves yeQke keer Deebleefjke efveeb$eCe heCeeueer keer heYeeJeelceee
kee cetueebkeve efkeee nw SJeb nceves Deebleefjke efveeb$eCe heCeeueer kes mJehe Je
heefjeeueve mes mebyebefOele Gve keefceeeW efpevemes nce DeJeiele nQ, kes yeejs ceW uesKee
hejer#ekeeW Je uesKee hejer#ee meefceefle kees yelee efoee nw leLee nceves Fve keefceeeW kees
megOeejves kes efueS Dehesef#ele keoce GeS nQ.
v. nce hegve heceeefCele kejles nQ efke :
1. Je<e& kes oewjeve Deebleefjke efveeb$eCe heCeeueer ceW keesF& cenlJehetCe& heefjJele&ve veneR ngS
nQ;
2. Fme Je<e& kes oewjeve uesKeebkeve veerefleeeW ceW keesF& cenlJehetCe& heefjJele&ve veneR ngS nQ
efmeJeee Gmekes efpevnW yeQke kes efJeeere heefjCeeceeW ceW heke kej efoee ieee nw;
3. efveosMeke ceb[ue / Yeejleere efjpeJe& yeQke kees keer ieF& efjhees& kees es[kej, heyebOeve
DeLeJee efkemeer kece&eejer efpemekeer cenlJehetCe& Yetefcekee yeQke keer Deebleefjke efveeb$eCe
heCeeueer ceW nw, kes Ssmes efkemeer cenlJehetCe& ue-kehe kes keesF& GoenjCe veneR jns nQ
efpememes SJeb mebyebefOeleeW mes nce DeJeiele vener nes ieS nQ. peye keYeer keesF& OeesKeeOe[er
Gpeeiej ngF& nw lees mebyebefOele kece&eejer kes efJe DeeJeMeke DevegMeemeefveke
keej&JeeF& keer ieF& nw. YeefJe<e ceW Fmekes efveJeejCe mebyeOeer DeeJeMeke Gheee Yeer
efvejblej he mes efkeS pee jns nQ.
Sme.kes.pewve)
(S.kes.oe)
cene heyebOeke
keee&heeueke efveosMeke
(efJee heyebOeve/jepekees<e)
mLeeve : cegbyeF&
(vethegj efce$ee)
DeOe#e SJeb
heyebOeke efveosMeke
We hereby certify that for the financial year, ending 31st March,
2012 on the basis of the review of the financial statements and the
cash flow statement and to the best of our knowledge and belief
that :i.
These statement do not contain any materially untrue

statement or omit any material fact or contain statements that
might be misleading;
ii.
These statements together present a true and fair view of the

Banks affairs and are in compliance with existing accounting
standards, applicable laws and regulations, as disclosed in the
financial results of the Bank.
iii. There are, to the best of our knowledge and belief, no

transactions entered into by the Bank during the year 2011-12
which are fraudulent, illegal or violative of the Banks code of
conduct, except as reported to Board / RBI.
iv. We accept responsibility for establishing and maintaining
internal controls. We have evaluated the effectiveness of the
internal control systems of the bank and we have disclosed to
the auditors and the Audit Committee, those deficiencies, of
which we are aware, in the design or operation of the internal
control systems and that we have taken the required steps to
rectify these deficiencies.
v.
We further certify that :
1.
there have been no significant changes in internal control

system during the year;
2.
there have been no significant changes in accounting policies

during this year, except as disclosed in the financial results of
the Bank.
3.
there have been no instances of significant fraud of which

we have become aware and the involvement therein, of the
management or an employee having a significant role in
the Banks internal control system except as reported to
Board / RBI. Whenever any frauds were detected necessary
disciplinary action was taken against the concerned employee.
Further necessary preventive measures are also being taken
on ongoing basis.
(S. K. Jain)
(A. K. Dutt)
General Manager
Executive Director
(Fin Mgmt./Treasury)
Date: 8.05.2012
Place: Mumbai
(Nupur Mitra)
Chairperson &
Managing Director
keeheexjs DeefYeMeemeve hej uesKee hejer#ekeeW kee heceeCe he$e
Auditors Certificate on Corporate Governance
mesJee ceW,
efveosMeke ceb[ue
osvee yeQke, heOeeve keeee&uee
osvee keeheexjs meWj, meer-10, `peer' yuee@ke,
yeebe-keguee& kee@cheueskeme, yeebe (hetJe&)
cegbyeF& - 400 051,
To
The Board of Directors,
Dena Bank,
Head office, Dena Corporate Centre
C-10, G Block, Bandra Kurla Complex,
Bandra (East), Mumbai - 400 051.
osvee yeQke eje Yeejleere jeêre me@ke SkemeeWpe efueefces[ (SveSmeF&), cegbyeF&
me@ke SkemeeWpe (yeerSmeF&) kes meeLe efkeS ieS meteeryelee kejej (mecee mecee hej
eLee DeeMeesefOele) kes Keb[ 49 ceW eLee efveOee&efjle 31 ceee&, 2012 kees meceehle Je<e& kes
efueS osvee yeQke eje keeheexjs DeefYeMeemeve keer MeleeX kes Devegheeueve keer nceves peeBe keer
nw.
We have examined the compliance of the conditions of Corporate

Governance by Dena Bank for the year ended March 31, 2012, as
stipulated in Clause 49 of the Listing Agreements (as modified from
time to time) entered into with National Stock Exchange of India
Limited (NSE) and Bombay Stock Exchange Limited (BSE).
keeheexjs DeefYeMeemeve keer MeleeX kes Devegheeueve kee oeefelJe heyebOeve kee nw. nce ves peeBe
keej&JeeF&, keeheexjs DeefYeMeemeve keer MeleeX kee Devegheeueve megefveeqele kejves kes efueS
yeQke eje Deheveeeer ieF& keee&efJeefOe Deewj keeee&vJeeve kejves leke meerefcele Leer. en ve
lees uesKeehejer#ee nw Deewj ve ner yeQke kes efJeeere efJeJejCeeW hej cebleJe keer DeefYeJeefe nw.
The compliance of the conditions of corporate governance is the

responsibility of the management. Our examination was limited to
the procedures and implementation there of, in terms of aforesaid
Clause 49. It is neither an audit nor an expression of opinion on the
financial statement of the Bank.
nceejer jee ceW Deewj nceejer meJeexece peevekeejer Deewj nceW heoe mheerkejCeeW kes
Devegmeej nce heceeefCele kejles nQ efke meeceevele yeQke ves Gheeg&e meteeryelee kejej kes
Gheeg&e GequueefKele Keb[ 49 ceW eLee efveOee&efjle keeheexjs DeefYeMeemeve keer Meleex kee
Devegheeueve efkeee nw. peye leke Jes Yeejle mejkeej / Yeejleere efj]peJe& yeQke eje peejer
efoMeeefveoxMees mes Demebiele veneR nw.
We certify that, in our opinion and to the best of our information and
according to the explanations given to us, the Bank has complied
with the conditions of Corporate Governance as stipulated in the
above-mentioned Clause 49 of the listing agreements, so far as they
are not inconsistent with the guidelines issued by the Government
of India/ Reserve Bank of India.
nce en kenvee eenles nQ efke yeQke kes jefpemêj SJeb DeblejCe DeefYekelee& eje eLee
heceeefCele yeQke kes efveJesMeke mes mebyebefOele keesF& Yeer efMekeeele Ske ceen mes DeefOeke mecee
kes efueS uebefyele veneR nw.
We state that no investor grievance is pending for a period

exceeding one month against the Bank as certified by Registrar &
Transfer Agents of the Bank.
nce en Yeer kenvee eenles nQ efke Ssmee Devegheeueve ve lees yeQke keer YeeJeer JeJenee&lee kes
he ceW Deeeemeve nw Deewj ve ner Gme keee&#ecelee Deewj heYeeJeelcekelee kee, efpemes heyebOeve
Jeie& ves yeQke kes keecekeepe kes efueS leweej efkeee nw.
We further state that such compliance is neither an assurance as

to the future viability of the Bank nor the efficiency or effectiveness
with which the management has conducted the affairs of the
Bank.
ke=les yeer.kes.Kejs SC[

keb.
meveoer uesKeekeej
ke=les ieebOeer efceveesee SC[

keb
meveoer uesKeekeej
ke=les heer.kes.eeshe[e
SC[ keb
meveoer uesKeekeej
ke=les Sme.Sve.OeJeve
SC[ keb
meveoer uesKeekeej
For B K Khare &
For Gandhi Minocha
For P K Chopra &
For S N Dhawan
For Avanish K
Co.
& Co.
Associates.
Co.
& Co.
osJeoee ceeFvekej
Devdatta Mainkar
YeteEheoj eEmen
Bhupinder Singh
Chartered Accountants Chartered Accountants
kes.Sme.heesVegmJeeceer
K S Ponnuswami
megjsMe mes
Suresh Seth
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner
Sce veb. M No 109795 Sce veb. M No 092867 Sce veb. M No 070276 Sce.veb M No 010577
FRN 105102W
mLeeve Place: cegbyeF& Mumbai

efoveebke Date: 08.05.2012
FRN 000458N
FRN 006747N
FRN 000050N
ke=les DeefJeveeMe kes jmleesieer ke=les Sme.meer.yeehevee SC[

SC[ SmeesefmeSdme
SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
DeefJeveeMe kes.jmleesieer
For S C Bapna &
peehekeeMe ieghlee
Avanish K Rastogi
Jai Prakash Gupta
Yeeieeroej Partner
Sce.veb M No 072506
Yeeieeroej Partner
Sce.veb M No 088903
FRN 003449C
FRN 115649W
Sce.Smemeer, meer.S.DeeF&.DeeF&.
yeer,Sce.yeer.S,[ermeerS
Sce.Smemeer, Sue.Sue.yeer, heer.Se.[er
yeer.kee@ce, Sce.yeer.S (HeeFveevme)
Sce.S (DeLe& Meem$e),
meer.S.DeeF&.DeeF&.yeer
Sce.S (DeLe& Meem$e)
yeer.kee@ce, meer.S.DeeF&.DeeF&.yeer (I)
Sce.kee@ce
56
51
46
54
53
57
58
eer S.kes.oe
[e@. lejmesce ebo
eer Sme.kes.efpevoue
eer yeer.heer.efJepeeW
eer Sve.Sme.efJeeveeLeve
eer Sme.heer.Mecee&
eer FivesefMeeme Sce Deuces[e
Shri Ignatius M Almeida
Shri S.P. Sharma
Shri N.S. Vishwanathan
Shri B.P. Vijayendra
Shri S.K. Jindal
Dr. Tarsem Chand
Shri A.K.Dutt
Officer Employee Director
DeefOekeejer kece&eejer efveosMeke
Workmen Employee Director
keeceieej kece&eejer efveosMeke
Reserve Bank of India Nominee
Yeejleere efjpeJe& yeQke kes veeefceleer
Reserve Bank of India Nominee
Yeejleere efjpeJe& yeQke kes veeefceleer
Govt. of India Nominee
Yeejle mejkeej kes veeefceleer
Govt. of India Nominee
Yeejle mejkeej kes veeefceleer
Executive Director
M.Com
B.Com, CAIIB (I)
M.A. (Economics)
M.A. (Economics), CAIIB
B.Com, MBA (Finance)
M.Sc., LL.B., Ph.D.
M.Sc., CAIIB, MBA,DCA
B.SC, LLB
yeer.Smemeer, Sue.Sue.yeer.
59
Smt. Nupur Mitra
eerceleer vethegj efce$ee
B.Sc.(Hons), CAIIB
yeer.Smemeer
(Dee@veme&)meer.S.DeeF&.DeeF&.yeer
Chairman & Managing Director
60
Shri D. L. Rawal
Qualification
Mew#eefCeke eesielee
eer [er.Sue.jeJeue
Deeeg
Je<eeX ceW
hekeej
TYPE
Age
(Yrs.)
veece
Name
Sr.
No.
e.
meb
18.02.2010 mes to
30.11.2012 leke
30.11.2011 mes to
30.06.2014 leke
30.05.2011 mes Deieues DeeosMe

until further orders
30.07.2010 mes to
29.05.2011 leke
02.12.2011 mes Deieues DeeosMe

Until further orders
10.06.2008 mes to
01.12.2011 leke
01.03.2010 mes to
31.01.2014 leke
01.11.2011 mes to
31.12.2012 leke
01.01.2009 mes to
31.10.2011 leke
Tenure
keee&keeue
Nil
Metve
Nil
Metve
Nil
Nil
Metve
1. DeeF&.SHe.meer.DeeF IFCI
2. er.SHe.meer.DeeF&. TFCI
leke Metve
leke
NIL
Metve
NIL
Metve
NIL
Metve
1. Agricultural Finance
Corporation Ltd.
ke=ef<e efJee efveiece efueefces[
Directorship / Membership &

Chairmanship in Committee of
other companies
Deve kebheefveeeW keer meefceefleeeW ceW

efveosMeke/meome SJeb DeOe#e keer
nwefmeele
Nil
Metve
Nil
Metve
Nil
Metve
Nil
Metve
Nil
Metve
NIL
Metve
100
NIL
Metve
Nil
Metve
MesejOeeefjlee
Shareholding
DevegyebOe ke Annexure A
efveosMekeeW kes efJeJejCe (31 ceee&, 2012 kees meceeHle Je<e& kes oewjeve) PARTICULARS OF DIRECTORS (during the year ended 31st March, 2012)
Jeeef<e&ke efjHees&
2011 - 2012 | 62
Shri Rakesh Goel
Appointed by Government of India
Yeejle mejkeej eje efveege
58
48
eer jekesMe ieeseue
12
Shri Vijay Kapoor
eer efJepee kehetj
11
62
eer pes.yeeuemegyeceefCeeve
Deeeg
Je<eeX ceW
10
hekeej
TYPE
Age
(Yrs.)
veece
Name
Sr.
No.
e.
meb
Pre ISC, Diploma in Business

Administration
heer DeeF&.Sme.meer, efyeefpevesme

S[efceefvem^sMeve ceW ef[hueescee
B.Com., LL.B
yeer.kee@ce., Sue.Sue.yeer
B.Com., LL.B, FCA, ACS, Ph.D.
yeer.kee@ce., Sue.Sue.yeer., SHe.meer.S,

S.meer.Sme, heerSe.[er
Qualification
12.10.2011 mes to
11.10.2014 leke
02.08.2011 mes to
01.08.2014 leke
30.06.2011 mes to
29.06.2014 leke
Tenure
keee&keeue
Citadel Wealth Advisory

Services Pvt. Ltd.
hee. efueefces*
ceefueke meeFkeue hee&med Fb[mêrme hee.

efueefces[
2.
1.

2.

3.

4.

Gola Steel Castings Pvt. Ltd.
ieesuee merue keeemieme hee.efueefce[
Raj Iron Foundry
jepe Deeejve HeeGb[jer
Goel Engg. Co.
ieeseue FvpeerefveeeEjie kees.
Rashtriya Engg, Works
jeêre FvpeerefveeeEjie Jeke&med
Malik Cycle Parts Industries

Pvt. Ltd.
3. ceefueke FvHee Sms hee. efueefces[
Malik Infra Estate Pvt. Ltd.
4. mebiece Mesume& hee. efueefces[
Sangam Shelters Pvt. Ltd.
5. Sme.S.Jeer efeefHeveueerme hee. efueefces[
SAV Crefinlease Pvt. Ltd.
Kanpur Industrial Development

Estate Ltd.
keevehegj Fb[eqmêue [sJesueheceW Sms

efueefces[
1.
3. Het[mes& Fbef[ee hee.efueefces[

Foodcert India Pvt. Ltd.
1. neueceeke& kecetefvekesMevemed hee.efueefces*

Hallmark Communications Pvt.
Ltd.
2. efme[sue JesuLe De[JeeFpejer mee|Jemesme

other companies

nwefmeele
NIL
Metve
Nil
Metve
MesejOeeefjlee
Shareholding
B.Com., FCA, FICWA, Ph.D.
yeer.kee@ce, SHemeerS,
SHeDeeF&meer[yuetS, heer.Se[er
Shareholder Director
MesejOeejke efveosMeke
45
Dr. Sunil Gupta
[e@. megveerue ieghlee
14
M.Com., MBA (USA), Ph.D.
Sce.keece, Sce.yeer.S (et.Sme.S),

heer.Se[er
70
Dr. Pritam Singh
Qualification
[e@. heerlece eEmen
Deeeg
Je<eeX ceW
13
hekeej
TYPE
Age
(Yrs.)
veece
Name
Sr.
No.
e.
meb
17.03.2009 mes to
16.03.2012 leke
17.03.2012 mes to
16.03.2015 leke
Tenure
keee&keeue
megveerue jece SvjheeFmesme (hee)

efueefces[
NKG Infrastructure Ltd.
Sve.kes.peer Fbeem^keej efueefces[
Suvipraa Infrastructure (P) Ltd.
megefJehee Fbeem^keej (hee) efueefces[
Vinayak Comnet (P) Ltd.
efJeveeeke keeceves (hee) efueefces[
Sunil Ram Infrastructure (P) Ltd.
megveerue jece Fbeem^keej (hee)

efueefces[
3.

4.

5.

6.

Sunil Ram Infotech India (P)

Ltd.
efueefces[
Sunil Ram Enterprises (P) Ltd.

2. megveerue jece FbHeesske Fbef[ee(hee)
1.
Indian Institute of Management,

Kozikode.
Fbef[eve Fbeqmet Dee@He cesvespeceW,

keesefpekees[
7.

International Management
Institute (Director General)
(cene efveosMeke )
1. Yeejleere efjpeJe& yeQke kee mLeeveere yees[&

Local Board of Reserve Bank of
India
2. ieesojspe heesheeame
Godrej Properties
3. hejmeJeveeLe [sJeueheme& efueefces[
Parsvanath Developers Ltd.
4. ef[Me er.Jeer
Dish TV
5. nerjes nesv[e ceesme& efueefces[
Hero Honda Motors Ltd.
6. FbjvesMeveue cesvespeceW Fbeqmet

other companies

nwefmeele
500
500
MesejOeeefjlee
Shareholding
Annexure A
Jeeef<e&ke efjHees&
2011 - 2012 | 64
Shri Mukesh Mohan
48
17
B.Com (Hons.), Chartered

Accountant
yeer.kee@ce (Dee@veme&), meveoer uesKeekeej
B.Com, CAIIB
yeer.kee@ce, meer.S.DeeF&.DeeF&.yeer.
67
Shri Rohit M Desai
eer jesefnle Sce. osmeeF&
16
B.Com.(Hons)FCA
yeer.kee@ce(Dee@veme&) SHemeerS
53
Shri Rohit Khanna
Qualification
eer jesefnle KeVee
Deeeg
Je<eeX ceW
15
hekeej
TYPE
Age
(Yrs.)
veece
Name
Sr.
No.
e.
meb
17.03.2012 mes to
16.03.2015 leke
17.03.2012 mes to
16.03.2015 leke
17.03.2009 mes to
16.03.2012 leke
Tenure
keee&keeue
Bhikaji Stock & Share Brokers

Pvt. Ltd.
efYekeepeer me@ke SJeb Mesej yeeskeme&

hee.efue.
Ara Healthcare Pvt. Ltd.
Deje nsuLekesej hee.efue.
Bhikaji Power Pvt. Ltd.
efYekeepeer heeJej hee.efue.
Silver Arrow Infosys Pvt. Ltd.
efmeuJej Sjes FbHeesefmeme hee efue.
Guti Impex Pvt. Ltd.
ieger Fbheskeme hee.efue
Esteem Consultants Pvt. Ltd.
Smerce kebmeueW heeFJes efueefces[
%eeve eEhe SF[dme hee. efue.

2.

3.

4.

5.

6.

Gyan Shree Industrial

Consultants Pvt. Ltd.
Chamber of Indian Micro Small

& Medium Enterprises.
eWyej Dee@He Fbef[eve ceeFees mcee@ue SC[

ceeref[ece SvjheeFmesme
Mohan Gyan & Associates
ceesnve %eeve SC[ DemeesefmeSdme
Nav Tadex Pvt. Ltd.
veJe [skeme hee. efue.
Agrima Technology Pvt. Ltd.
Deefiecee skevee@ueespeer hee.efue.
Gyan Print Aids Pvt. Ltd.
%eeve eer Fb[eqmêue kevmeuvdme hee.

efueefces[
1.
Metve
NIL
7. Heueesje mee@HeJesej efmemcme hee.efue.

Flora Software Systems Pvt.Ltd.
8. Sueebefke mee@Heske hee.efue
Atlantic Softtech Pvt. Ltd.
9. S.Sce.yeer mee|Jemesme hee.efue.
AMB Services India Pvt. Ltd.
1.

2.

3.

4.

5.

6.

other companies

nwefmeele
900
150
1600
MesejOeeefjlee
Shareholding
Jeeef<e&ke efjHees&
2011 - 2012 | 66
efoveebke 31.03.2012 kees ceb[ue keer meefceefleeeW kes ieve keer eqmLeefle COMPOSITION OF COMMITTEE OF THE BOARD as on 31.03.2012
heyebOeve meefceefle
meefceefle
COMMITTEE
DeOe#e CHAIRMAN
Management Committee
Smt Nupur Mitra
uesKee hejer#ee meefceefle
eer pes. yeeuemegyeceefCeeve
Audit Committee
Shri J Balasubramanian
heeefjeefceke meefceefle
eer Sme.kes.eEpeoue Shri S.K. Jindal
Remuneration Committee
MesejOeejkeeW / efveJesMekeeW keer efMekeeele efveJeejCe meefceefle
eer Deej.Sce.osmeeF&
Shri R.M. Desai
Smt. Nupur Mitra
Shareholders / Investors Grievance Committee
meceeqvJele peesefKece heyebOeve meefceefle

Committee on Integrated Risk Management
ye[s cetue Jeeueer OeesKeeOeef[eeW keer efveiejeveer meefceefle
eerceleer vethegj efce$ee Smt Nupur Mitra
Committee Monitoring Large Value Frauds
Mesej DeblejCe meefceefle
Share Transfer Committee
ieenke mesJee meefceefle
Customer Service Committee
metevee heeweesefiekeer meefceefle
eerceleer vethegj efce$ee Smt. Nupur Mitra
Information Technology Committee
Devegheeueve meefceefle
eer pes. yeeuemegyeceefCeeve
Compliance Committee
Shri J Balasubramanian
veeceebkeve meefceefle
Nomination Committee
DeefOeceeveer efveie&ce meefceefle
Preferential Issue Committee
ceeveJe mebmeeOeve meefceefle
Committee on HR
meeKe Devegceesove meefceefle

Credit Approval Committee
heefjefMe yeer Appendix B
meome MEMBERS
eer S.kes. oe Shri A.K. Dutt,
eer Sve.Sme. efJeeveeLeve Shri N.S. Vishwanathan,
eer pes. yeeuemegyeceefCeeve Shri J. Balasubramanian,
[e@. heerlece eEmen Dr. Pritam Singh,
eer Deej.Sce. osmeeF& Shri R.M. Desai,
eer cegkesMe ceesnve Shri Mukesh Mohan
eer Sme.kes. eEpeoue Shri S.K. Jindal,
eer Sve.Sme. efJeeveeLeve Shri N.S. Vishwanathan,
eer jekesMe ieeseue Shri Rakesh Goel
eer Sve.Sme.efJeeveeLeve Shri N.S. Vishwanathan,
eer cegkesMe ceesnve Shri Mukesh Mohan
eer DeeF&.Sce. Deuces[e Shri I.M. Almeida,
eer pes. yeeuemegyeceefCeeve Shri J. Balsubramanian,
eer Deej.Sce. osmeeF& Shri R.M. Desai
eer Sme.kes. eEpeoue Shri S.K. Jindal,
eer DeeF&.Sce Deuces[e Shri I.M. Almeida,
[e@ heerlece eEmen Dr. Pritam Sing
eer S.kes.oe Shri. A.K. Dutt,
eer DeeF&.Sce.Deuces[e Shri I.M. Almeida,
eer S.kes.oe Shri A.K. Dutt,
eer Sme.kes.eEpeoue Shri S.K. Jindal,
eer efJepee kehetj Shri Vijay Kapoor
eer Sme.kes.eEpeoue Shri Rakesh Goel,
eer Deej.Sce.osmeeF& Shri R.M. Desai
eer pes. yeeuemegyeceefCeeve Shri J. Balasubramanian,
eer efJepee kehetj Shri Vijay Kapoor
eer DeeF&.Sce.Deuces[e Shri I.M. Almeida
eer Sme.kes.eEpeoue Shri S.K. Jindal,
eer Deej.Sce.osmeeF& Shri R.M. Desai
ceneheyebOeke (meeKe) General Manager (Credit)
ceneheyebOeke (uesKee) General Manager (Accounts)
ceneheyebOeke (peesefKece heyebOeve) General Manager
(Risk Management)
eer Sme.kes.eEpeoue
eer Sve.Sme.efJeeveeLeve
eer Sme.heer. Mecee&
eer DeeF&.Sce.Deuces[e
eer pes.yeeuemegyeceefCeeve
eer efJepee kehetj
eer jekesMe ieeseue
[e@ heelr ece eEmen
eer jesenf le Sce. osmeeF&
10
11
12
Shri Mukesh Mohan
Shri Rohit M Desai
Dr. Pritam Singh
Shri Rakesh Goel
Shri Vijay Kapoor
Shri I. M. Almeida
Shri S. P. Sharma
Shri N.S. Viswanathan
Shri S. K. Jindal
Shri A. K. Dutt
eer S.kes.oe
Smt. Nupur Mitra
veece
Name
Sr.
No.
ece meb
1/1
1/1
13/13
5/6
7/8
10/10
12/13
5/5
9/11
4/4
13/13
5/5
Attended /
Held
0/0
0/0
7/8
--
3/7
11/12
12/12
--
13/13
--
15/15
7/7
Attended /
Held
--
--
0/1
2/2
1/1
7/7
6/7
3/3
8/8
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
0/0
--
1/1
--
--
--
--
--
0/0
0/0
--
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
GheeqmLele /
Deeeesepf ele
Remuneration
Committee
Meeting
GheeqmLele /
Deeeesepf ele
Management Audit
Committee
Committee
Meeting
Meeting
heyebOeve meefceefle uesKee hejer#ee heeefjeefceke

yewke
meefceefle yewke meefceefle yewke
Board
Meeting
ceb[ue yewke
--
0/0
--
--
--
--
4/5
--
--
--
5/5
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
--
0/0
1/1
--
--
3/3
--
--
--
--
4/4
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Committee
Meeting
--
--
0/0
--
--
--
3/4
--
--
1/1
4/4
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Committee
Monitoring
Large Value
Frauds
Meeting
--
0/0
--
--
--
--
--
--
--
--
5/5
3/3
Attended /
Held
GheeqmLele /
Deeeesepf ele
--
--
4/4
--
0/0
--
4/4
--
--
1/2
4/4
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Sme.DeeF&.peer. meceeqvJele
ye[s cetue Jeeueer Mesej DeblejCe ieenke mesJee
meer yewke
peeseKf ece heyebOeve OeesKeeOeef[eeW meefceefle yewke meefceefle yewke
SIGC
meefceefle yewke keer efveiejeveer Share Transfer Customer
Meeting
Committee
Service
Integrated
meefceefle keer
Meeting
Committee
Risk
yewke
Meeting
Management
--
0/0
2/2
0/0
--
--
--
--
--
--
2/2
1/1
Attended /
Held
GheeqmLele /
Deeeesepf ele
Information
Technology
Committee
Meeting
metevee
lekeveerke
meefceefle yewke
--
--
--
--
--
2/2
--
--
--
1/1
2/2
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
Compliance
Committee
Meeting
Devegheeueve
meefceefle yewke
--
--
--
--
1/2
2/2
2/2
--
--
1/1
--
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
Nomination
Committee
Meeting
veeceebkeve
meefceefle yewke
efveosMekeeW keer GheeqmLeefle kes efJeJejCe DETAILS OF ATTENDANCE OF DIRECTORS
HR
--
--
--
--
--
--
1/2
--
--
--
2/2
1/2
Attended/
Held
--
0/0
0/0
--
--
--
--
--
--
0/0
0/0
0/0
Attended/
Held
GheeqmLele / GheeqmLele /
Deeeesepf ele Deeeesepf ele
12/12
12/12
Attended/
Held
GheeqmLele /
Deeeesepf ele
Credit
Approval
Committee
ceeveJe mebmeeOeve meeKe Devegceesove

meefceefle
meefceefle
Preferential Committee
Share Issue
Committee
DeefOeceeveer
Mesej FMet
meefceefle
heefjefMe meer Appendix C
[e lejmesce ebo
eer yeer.heer.efJepeeW
[e@ megevf eue ieghlee
eer jesenf le KeVee
Shri Rohit Khanna
Dr. Sunil Gupta
Shri B P Vijayendra
Dr. Tarsem Chand
eer [er.Sue.jeJeue
Shri D L Rawal
Name
veece
Sl.
No.
ece
meb
Dates of
Meeting
20.05.11
27.08.11
14.10.11
06.01.12
03.03.12
20.05.11
29.04.11
29.07.11
21.08.11
14.10.11
31.10.11
06.02.12
17.03.12
27.03.12
28.04.11
20.05.11
16.06.11
18.07.11
29.07.11
27.08.11
15.09.11
29.09.11
11.11.11
26.11.11
13.12.11
09.01.12
28.01.12
03.03.12
20.03.12
29.04.11
20.05.11
16.06.11
18.07.11
29.07.11
27.08.11
29.09.11
31.10.11
26.11.11
06.01.12
06.02.12
10.03.12
27.03.12
yewke keer
leejerKe
5/5
--
--
--
--
Attended /
Held
Dates of
Meeting
yewke keer
leejerKe
1/1
0/0
1/1
1/1
--
Attended /
Held
Dates of
Meeting
yewke keer
leejerKe
2/2
3/5
1/1
4/5
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
Dates of
Meeting
21.08.11
17.03.12
16.06.11
06.01.12
16.06.11
29.09.11
13.12.11
10.03.12
20.05.11
27.08.11
26.11.11
06.01.12
03.03.12
16.06.11
27.08.11
26.11.11
10.03.12
16.06.11
27.08.11
26.11.11
10.03.12
yewke keer
leejerKe
--
--
--
1/1
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
Dates of
Meeting
yewke keer
leejerKe
2/2
--
--
--
1/1
Attended /
Held
GheeqmLele /
Deeeesepf ele
Dates of
Meeting
yewke keer
leejerKe
--
--
--
1/2
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Dates of
Meeting
yewke keer
leejerKe
5/5
--
--
--
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Compliance
Committee
Meeting
Devegheeueve
meefceefle yewke
Dates of
Meeting
yewke keer
leejerKe
--
3/4
--
2/3
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Committee
Monitoring
Large Value
Frauds
Meeting
Information
Technology
Committee
Meeting
metevee
lekeveerke
meefceefle yewke
Dates of
Meeting
yewke keer
leejerKe
3/4
2/2
Attended /
Held
GheeqmLele /
Deeeesepf ele
Committee
Meeting
Customer
Service
Committee
Meeting
ieenke mesJee
meefceefle yewke
14.10.11
27.02.12
Dates of
Meeting
yewke keer
leejerKe
--
--
--
0/1
--
Attended /
Held
GheeqmLele /
Deeeesepf ele
Nomination
Committee
Meeting
veeceebkeve
meefceefle yewke
13.03.12
29.03.12
Dates of
Meeting
yewke keer
leejerKe
--
--
--
--
--
Attended/
Held
GheeqmLele /
Deeeesepf ele
Preferential
Share
Issue
Committee
--
Dates of
Meeting
yewke keer
leejerKe
--
--
--
--
--
Attended/
Held
GheeqmLele /
Deeeesepf ele
HR
Committee
19.01.12
25.01.12
31.01.12
07.02.12
11.02.12
23.02.12
29.02.12
13.03.12
15.03.12
22.03.12
26.03.12
30.03.12
Dates of
Meeting
yewke keer
leejerKe
Credit
Approval
Committee
DeefOeceeveer Mesej ceeveJe mebmeeOeve meeKe Devegceesove

FMet meefceefle meefceefle
meefceefle
DETAILS OF ATTENDANCE OF DIRECTORS WHOSE TERM HAS ENDED DURING 2011-2012
Sme.DeeF&.peer. meceeqvJele
ye[s cetue Jeeueer Mesej DeblejCe
meer. yewke
peeseKf ece heyebOeve OeesKeeOeef[eeW meefceefle yewke
SIGC
meefceefle yewke keer efveiejeveer Share
Meeting
Transfer
Integrated
meefceefle keer
Committee
Risk
Meeting
Management yewke
Dates of
Meeting
yewke keer
leejerKe
8/9
6/8
2/2
--
8/8
Attended /
Held
GheeqmLele /
Deeeesepf ele
Remuneration
Committee
Meeting
heeefjeefceke
meefceefle yewke
Dates of
Meeting
yewke keer
leejerKe
11/12
9/12
2/2
9/9
8/8
Attended /
Held
GheeqmLele /
Deeeesepf ele
GheeqmLele /
Deeeesepf ele
Audit
Committee
Meeting
GheeqmLele /
Deeeesepf ele
Management
Committee
Meeting
heyebOeve meefceefle uesKee hejer#ee

yewke
meefceefle yewke
Board
Meeting
ceb[ue yewke
efveosMekeeW keer GheeqmLeefle kee efJeJejCe efpevekee keee&keeue Je<e& 2011-2012 kes oewjeve meceehle nes ieee nw
Jeeef<e&ke efjHees&
2011 - 2012 | 68
eer Sme.kes.pewve
ceneheyebOeke (uesKee)
eer Deej.kes.ieghlee ceneheyebOeke (hee.#es SJeb #es.iee.yeQke)
eer Sve jecee jeJe

ceneheyebOeke (Deej.Sce.Sue)
eer S.meer.keleeue
ceneheyebOeke (DeeF&.Deej.Sce)
eer Sce.kes.Yeeefee
ceneheyebOeke (meeKe)
eer Sme.kes.Mecee&
ceneheyebOeke (cee.meb.he.)
10
Sh S.K. Sharma
General Manager (HRM)
Sh M.K. Bhatia
General Manager (Credit)
Sh A.C. Katial
General Manager (IRM)
Sh N. Rama Rao
General Manager (RML)
Sh S. Kumar
General Manger (IRM)
eer Sme.kegceej
ceneheyebOeke (DeeF&.Deej.Sce)
Sh M.K. Sharma General

Manager (SME & RBD)
eer Sce.kes.Mecee& ceneheyebOeke

(Sme.Sce.F& SJeb Deej.yeer.[er)
Sh R.K. Gupta General Manager (PS & RRB)
Sh S.K. Jain
General Manager (Accts.)
eer S.kes.oe
(keee&heeueke efveosMeke)
Sh. A.K. Dutt

(Executive Director)

(DeOe#e SJeb heyebOe efveosMeke)
Smt Nupur Mitra

(Chairperson & MG. Directors)
efveosMeke
Director
Sr.
No.
ece
meb
--
Ghe. P
--
--
Ghe. P
--
--
Ghe. P
Ghe. P
Ghe. P
19.01.12
--
Ghe. P
--
--
Ghe. P
--
--
Ghe. P
Ghe. P
Ghe. P
23.01.12
--
Ghe. P
--
--
Deveg. A
--
Ghe. P
Ghe. P
Ghe. P
Ghe. P
31.01.12
--
Ghe. P
--
--
Deveg. A
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
07.02.12
--
Ghe. P
--
--
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
11.02.12
Ghe. P
Ghe. P
--
--
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
23.02.12
--
Ghe. P
--
--
Ghe. P
Ghe. P
--
Ghe. P
Ghe. P
Ghe. P
29.02.12
--
Ghe. P
Ghe. P
Ghe. P
--
Ghe. P
Ghe. P
Deveg. A
Ghe. P
Ghe. P
13.03.12
--
Ghe. P
Ghe. P
--
--
Ghe. P
--
Deveg. A
Ghe. P
Ghe. P
15.03.12
--
Ghe. P
Ghe. P
Ghe. P
--
Ghe. P
--
Ghe. P
Ghe. P
Ghe. P
22.03.12
10
--
Ghe. P
Ghe. P
--
--
Ghe. P
--
Ghe. P
Ghe. P
Ghe. P
26.03.12
11
--
Ghe. P
Ghe. P
--
Ghe. P
Ghe. P
Ghe. P
Ghe. P
Ghe. P
30.03.12
12
1/1
12/12
4/5
3/3
5/7
9/9
6/6
10/12
12/12
12/12
GheeqmLeefle
Attendance
Je<e& 2011-2012 kes oewjeve ceb[ue kes meeKe Devegceesove meefceefle keer yewke ceW meomeeW keer GheeqmLeefle kes efJeJejCe
DETAILS OF ATTENDANCE OF MEMBERS ATTENDED MEETING OF THE CREDIT APPROVAL COMMITTEE OF THE BOARD HELD DURING THE YEAR 2011-2012.
Jeeef<e&ke efjHees&
2011 - 2012 | 70
efveosMekeeW kes efJeJejCe DIRECTORS PROFILE

eerceleer vethegj efce$ee ves yeQke kes DeOe#e SJeb heyebOe efveosMeke kee keee&Yeej 01.11.2011
kees ienCe efkeee.
eerceleer efce$ee efJe%eeve leLee efJeefOe ceW mveeleke nQ, GvnW Yeejle leLee efJeosMe oesveeW ceW
ueieYeie 35 Je<eeX kee keceefMe&eue yeQefkebie kee DevegYeJe nw. GvneWves 34 Je<e& mes DeefOeke
DeJeefOe leke yeQke Dee@He Fbef[ee ceW efJeefYeVe mLeeveeW Hej Je efJeefYeVe HeoeW Hej keee& efkeee,
efpemeceW yeQke Dee@He Fbef[ee keer uebove MeeKee kes ecegKe kes He ceW leLee Gvekes etjesHe
HeefjeeueveeW kes cegKe keee&Heeueke kes He ceW efJeosMe ceW keee& Yeer Meeefceue nw, GvneWves osvee
yeQke kee keee&Yeej mebYeeueves mes Henues 31 Dekeletyej 2011 leke Fbef[eve DeesJejmeerpe
yeQke kes keee&Heeueke efveosMeke keer efpeccesoejer Yeer mebYeeueer.
Smt. Nupur Mitra took over as Chairperson & Managing Director

of the Bank on 01.11.2011.
Smt Mitra, graduated in science and law, has over three and half
decade of commercial banking experience, both in India and
overseas. After serving in Bank of India for over 34 years in various
capacities at different locations which include overseas assignment
heading London Branch of Bank of India and also as their Chief
Executive of Europe Operations, she shouldered the responsibility
as Executive Director of Indian Overseas Bank till October 31, 2011,
before taking over the reigns of Dena Bank.
During her long banking career at Bank of India, she was leading
yeQke Dee@He Fbef[ee ceW uebyes yeQeEkeie kewefjej kes oewjeve Jen Sme Sce F& #es$e kees efJeeereve,
efjsue yeQeEkeie GlHeeo leLee kee@Heexjs meeKe keer erce kee vesle=lJe kej jner Leer. Fbef[eve
DeesJejmeerpe yeQke kes keee&Heeueke efveosMeke kes He ceW GvneWves ye[s kee@Heexjs, Debleje&êre
yeQeEkeie, jepekees<e, efJeeere meceeJesMeve, peesefKece eyebOeve, ceeveJe mebmeeOeve eyebOeve,
keejesyeej eefeee Hegveie&ve leLee pevemebHeke& efJeYeeie kee vesle=lJe efkeee. Gvnesbves keF&
meccesueveeW ceWs Yeeie efueee. Gvnesbves Yeejleere yeQke mebIe, Yeejleere efjpeJe& yeQke leLee Yeejle
mejkeej keer efJeefYeVe meefceefleeesb kes meome kes He ceW Yeer keee& efkeee. Jes Yeejleere yeQke
mebIe keer uesKeebkeve ceeveke leLee kej keer meefceefle keer meome, Yeejle mejkeej, efJee
ceb$eeuee keer Jeeef<e&ke efve<Heeove cetueebkeve efjHees& keer meefceefle keer meome, eeLeefcekelee
#es$e GOeej JeieeakejCe Deeefo kes mebyebOe ceW efJeeceeve JeieeakejCe keer Hegve:peebe leLee
mebMeesefOele efoMeeefveosMeeW kes mebyeOe ceW Yeejleere efjpeJe& yeQke keer meefceefle keer meome Yeer
jner.
the teams in Financing to SME segment, Retail Banking products,
eer S.kes.oe keee&heeueke efveosMeke kes he ceW 1 ceee&, 2010 kees efveege efkeS ieS.
osvee yeQke ceW mesJeejbYe mes henues, eer oe 1978 mes Fueeneyeeo yeQke ceW efJeefYeVe heoeW hej
keee&jle jns. Fueeneyeeo yeQke ceW Deheves keee&keeue kes oewjeve eer oe keee|ceke heMeemeve,
kee@heexjs keeee&uee, efJeefYeVe #es$eere leLee Debeue keeee&ueeeW leLee ceneheyebOeke, meeKe
efJeYeeie, heOeeve keeee&uee ceW heomLe jns.
Mr. Ashok Dutt was appointed as Executive Director on 1st March,
eer oe F&.Sce.meer. efueefces[ ceW efveosMeke leLee yeQkeme& keueye, keesuekeelee kes ceeveo
meefeJe Yeer jns.
Mr. Dutt was a Director on EMC Ltd and Hon. Secretary of Bankers
eer oe efJe%eeve ceW mveelekeesej GheeefOe heehle (mJeCe& heoke efJepeslee) Deewj Fbef[eve
Fbeqmet Dee@He yeQkeme& kes mee|HeeF[ Demeesefmees (meer.S.DeeF&.DeeF&.yeer.) nQ.
GvneWves Sce.yeer.S. ef[ieer leLee kebhetj DeheefuekesMeve ceW ef[hueescee Yeer heehle efkeee nw.
eer oe ves kesueesie mketue Dee@He cewvespeceQ, veew&Jesmve& etefveJee|meer, et.Sme.S. leLee
keWefyepe etefveJee|meer, et.kes. kes meccej mketue eje Deeeesefpele ueer[jefMehe [sJeueheceW
Hee@j keeheexjs SkemeerueWme hej heefMe#eCe Yeer heehle efkeee nw.
Mr. Dutt is a Post graduate in Science (Gold Medalist) and a
eer mebpeerJe kegceej efpeboue 02.12.2011 mes yeQke kes efveosMeke ceb[ue ceW Yeejle
mejkeej kes HeefleefveefOe nQ. Jele&ceeve ceW Jes efJelle ceb$eeuee, efJelleere mesJeeSb efJeYeeie, Yeejle
mejkeej, veF& efouueer ceW efveosMeke nQ. Gvekeer Mew#eefCeke eesieleeDeeW ceW Meeefceue nQ [etke
etefveJeefme&er, et.Sme.S. mes FbjvesMeveue [sJeueHeceW Hee@efuemeer Heesieece ceW ceemj ef[ieer
leLee Hebpeeye etefveJeefme&er, eb[erie{ mes ceemj Dee@He efJeefpevesme S[efceefvem^sMeve (efJelle
ceW efJeMes<e%elee) Meeefceue nQ.
Shri Sanjeev Kumar Jindal represents Government of India on the
Corporate credit and as Executive Director of Indian Overseas

Bank, she was overseeing large corporates, International
Banking, Treasury, Financial Inclusion, Risk Management, Human
Resource Management, Business process Re-engineering and
Public Relations.
Actively participated in many conferences and seminars, she has
served as member on various Committees of IBA, RBI and Govt.
of India. She was a member of Committee of IBA on Accounting
Standards and Taxation, Member of Committee on Annual
Performance Appraisal Reports of Government of India, Ministry of
Finance and Committee Member of RBI to re-examine the existing
classification and suggest revised guidelines with regard to Priority
Sector lending classification etc.
2010. Prior to joining the Bank, Mr. Dutt was working at Allahabad
Bank since 1978 in various capacities. During his time with
Allahabad Bank, Shri Dutt was posted in Personnel Administration
at Corporate Office, Regional Head and Zonal Head at different
Offices and General Manager, Credit Dept. at Corporate Office.
Club, Kolkata.
Certified Associate of Indian Institute of Bankers (CAIIB). He
also holds MBA Degree and Diploma in Computer Applications.
Mr. Dutt has attended Training on Leadership Development for
Corporate Excellence organized by Kellog School of Management,
Northwestern University, USA and Summer School at Cambridge
University, U.K.
Board of the Bank since 02.12.2011. He is presently Director in the
Ministry of Finance, Department of Financial Services, Government
of India, New Delhi. His academic qualifications include Masters
Degree in Program on International Development Policy from
the Duke University, USA and Master of Business Administration
(specialization in Finance) from Punjab University, Chandigarh.

eer efpeboue efmeefJeue mesJee kes DeefOekeejer nQ Deewj GvnW Yeejle mejkeej kes efJeefYevve
ceb$eeueeeW / efJeYeeieeW pewmes DeeefLe&ke keee& efJeYeeie, Keee SJeb ueeske efJelejCe efJeYeeie,
keeefce&ke SJeb HeefMe#eCe efJeYeeie, Geesie ceb$eeuee leLee er. Deej. S. DeeF&. ceW keee& kejves
kee ueieYeie 21 Je<e& kee JeeHeke DevegYeJe nw.
Shri Jindal is a career Civil Servant with over 21 years of rich and
eer efpeboue ves etveeFs[ FbMetjWme keb.efue. leLee etveeFs[ yeQke Dee@He Fbef[ee kes efveosMeke
ceb[ue ceW Yeer keee& efkeee. Jele&ceeve ceW Jes DeeF&.SHe.meer.DeeF&. efue., tefjpce HeeFveWme
keeHeexjsMeve Dee@He Fbef[ee efue.leLee efmebeeF& Deewj peue mebmeeOeve efJelle efveiece efue. kes
efveosMeke ceb[ue ceW nwb.
Shri Jindal had served on the Boards of United Insurance Company
eer Sve.Sme.efJeMJeveeLeve yeQke kes efveosMeke ceb[ue ceW 30.05.2011 mes Yeejleere
efjpeJe& yeQke kes HeefleefveefOe nQ. Gvekes Heeme keuee (DeLe&Meee)ceW mveelekeesllej ef[ieer nw.
Shri N. S. Vishwanathan represents Reserve Bank of India on the
eer efJeMJeveeLeve kes Heeme kesvere yeQke ceW keee& kejves kee leerve oMeke mes Yeer DeefOeke
kee DevegYeJe nw Deewj Jes Jele&ceeve ceW leefceuevee[g leLee Heg[d[gesjer kes efueS Yeejleere efjpeJe&
yeQke kes #es$eere efveosMeke nQ. Yeejleere efjpeJe& yeQke ceW Gvekes kewefjej kes oewjeve GvneWves
keWere yeQke kes efJeefYevve efJeYeeieeW ceW keee& efkeee pewmes Menjer yeQke efJeYeeie Deeefo. Jele&ceeve
lewveeleer mes Henues GvneWves yewbke Dee@He ceewefjefmeeme ceW efveosMeke Hee&Jes#eCe kes Heo Hej Yeer
keee& efkeee.
Shri Vishwanathan has nearly three decades of experience with
eer Sme.Heer.Mecee& keeceieej kece&eejer efveosMeke kes jHe ceW efveegkele efkees iees nQ. Jes
JeeefCepe ceW mveeleke nQ.
Shri S. P. Sharma is appointed as Workmen Employee Director. He
GvneWves 1979 ceW yeQke ceW mesJee DeejbYe keer. GvneWves yeQke keer Deveske MeeKeeDeeW ceW keee&
efkeee Deewj Jele&ceeve ceW Jes nceejer mesJee MeeKee, veF& efouueer ceW keee&jle nwb.
Joined the Bank in 1979, he has served in many branches in New
eer Sme.Heer.Mecee& DeefKeue Yeejleere osvee yeQke kece&eejer mecevJee meefceefle leLee osvee
yeQke kece&eejer mebIe kes cenemeefeJe, S DeeF& yeer F& S mes mebye leLee efouueer jepe yeQke
kece&eejer cenemebIe kes meefeJe nQ.
Shri S P Sharma is the General Secretary of All India Dena Bank
eer DeeF& Sce. Deuces[e mejkeej eje veeefcele DeefOekeejer kece&eejer efveosMeke kes he
ceW efveege nQ. Jes JeeefCepe Meem$e ceW mveelekeesej nQ. eer Deuces[e ves 1976 ceW yeQke
ceW mesJeejbYe keer. Jele&ceeve ceW, Jes DeefKeue Yeejleere osvee yeQke DeefOekeejer mebIe, cegbyeF&
etefve kes cene meefeJe Deewj DeefKeue Yeejleere osvee yeQke DeefOekeejer cenemebIe kes Yeer
cene meefeJe nQ. Jes DeefKeue Yeejleere yeQke DeefOekeejer keveHes[jsMeve kes Ghe cene meefeJe
Yeer nQ Deewj DeefKeue Yeejleere jeêreke=le yeQke DeefOekeejer cenemebIe kes mebege cene
meefeJe nQ.
Shri I. M. Almeida is appointed as Government nominated Officer
eer pes.yeeueemegyeceefCeeve kees yeQke kes efveosMeke ceb[ue cesW meveoer uesKeekeej esCeer
kes Debleie&le DebMekeeefueke iewj-mejkeejer efveosMeke kes jHe ceW Yeejle mejkeej eje 30
petve, 2011 mes veeefcele efkeee ieee nw. Jes JeeefCepe ceW mveeleke nQ Deewj Fbmerdet
Deewj ee&[ DekeeGWdme DeewHe Fbef[ee kes Hesuees meome nQ. Fmekes Deefleefjkele Gvekes
Heeme efJeefOe ceW ef[ieer leLee kej SJeb ece keevetve ceW Yeer ef[Hueescee nw. Jes meveoer uesKeekeej
kes jHe ceW JeJemeee kej jns nQ leLee HeyebOeve SJeb kej HejeceMe& mesJeeSb Heoeve kej
jns nQ.
Shri J Balasubramanian has been nominated by Government

of India as part-time non-official Director under the Chartered
Accountant Category on the Board of the Bank w.e.f. 30th June,
2011. He is a Graduate in Commerce and is a Fellow Member
of the Institute of Chartered Accountants of India. Besides, he
has a Law Degree and Diploma in Tax and Labour Laws. He is a
practicing Chartered Accountant rendering Management and Tax
Consultancy services.
eer efJepee keHetj yeQke kes efveosMeke ceb[ue ceW 02.08.2011 mes DebMekeeefueke iewj
mejkeejer efveosMeke kes jHe ceW efveegkele efkees iees nQ. eer keHetj JeeefCepe SJeb efJeefOe
ceW mveeleke nQ Deewj Ske HecegKe GeesieHeefle nQ. Jes efHeues 14 Je<e& mes keeveHegj efpeuee
Shri Vijay Kapoor is appointed as part-time non-official Director on
varied experience of working in different Ministries/Departments of

the Government of India such as Department of Economic Affairs,
Department of Food & Public Distribution, Department of Personnel
& Training, Ministry of Industry besides working in TRAI.
Ltd. United Bank of India and presently he is on the Board of IFCI

Ltd., Tourism Finance Corporation of India Ltd. and Irrigation &
Water Resources Finance Corporation Ltd.
Board of the Bank w.e.f. 30.05.2011. He holds a Post Graduate

Degree Arts (Economics).
Central Bank and is presently Regional Director of Reserve Bank

of India for Tamil Nadu and Puducherry. During his career with
Reserve Bank of India, Shri Vishwanathan has worked with various
departments of the Central Bank, such as Urban Banks Department
etc. Before taking over his present posting, he has worked as a
Director-Supervision with Bank of Mauritius.
is a graduate in Commerce.
Delhi and presently serving at our Service Branch, New Delhi.
Employees Coordination Committee and Dena Bank Employees

Association, affiliated to AIBEA and Secretary, Delhi State Bank
Employees Federation.
Employee Director. He holds a Post graduate in Commerce. Shri

Almeida joined the Bank in 1976. Currently, he is General Secretary
of All India Dena Bank Officers Association, Mumbai Unit and also
General Secretary of All India Dena Bank Officers Federation.
He is also Deputy General Secretary of All India Bank Officers
Confederation and Joint General Secretary of All India Nationalized
Bank Officers Federation.
the Board of the Bank w.e.f. 02.08.2011. Shri Kapoor, Graduated

in Commerce and Law, is a leading industrialist. He is also the
Jeeef<e&ke efjHees&
2011 - 2012 | 72

Deeweesefieke menkeejer Fms efue. kes DeOe#e nQ. Gvekes mebj#eCe ceW efJeeqYevve Mew#eefCeke,
Oeeefce&ke leLee meeceeefpeke mebIe Meeefceue nQ.
Chairman of Kanpur District Industrial Co-Op. Estate Ltd. For last
Jes et.Heer.SkemeHees& keeGbefmeue leLee vetvelece cepeotjer meueenkeej meefceefle, Gllej HeosMe
kes YetleHetJe& meome nQ. eer efJepee keHetj kes Heeme JeeHeke JeeefCeeqpeke Deewj Deeweesefieke
DevegYeJe kes DeueeJee Jes Ske meeceeefpeke jHe ceW meefkee Jeefkele nQ. Jes iebiee keueye efue.,
keeveHegj kes DeOe#e Yeer nQ.
Ex-member of U.P. Export Council and Minimum Wages Advisory
eer jekesMe ieeseue yeQke kes efveosMeke ceb[ue ceW 12.10.2011 mes DebMekeeefueke iewj
mejkeejer efveosMeke kes jHe ceW efveegkele efkees iees Les. Jes efyepevesme HeMeemeve ceW eesieHeeHle
nQ. eer jekesMe ieeseue Ske meHeue GeesieHeefle nQ Deewj Gvekes Heeme 38 Je<e& mes Yeer DeefOeke
kee DevegYeJe nw. Jes Mew#eefCeke, meeceeefpeke leLee meceepemesJee kes Deveske mebieveeW mes peg[s
nQ leLee GeesieeW kes efJeefYevve mebIeeW mes Yeer peg[s nQ pewmes megceerle jengue ieeseue cesceesefjeue
meerefveej meskesC[jer mketue keer HeyebOeve meefceefle kes DeOe#e leLee yeeuee ueIeg Geesie
mebIe kes DeOe#e.
Shri Rakesh Goel was appointed as part-time non-official Director
eer ieeseue Deej.S.meer. (Sme.Sme.DeeF&.), meercee Meguke Deewj kesvere GlHeeo,

eb[erie{ Debeue, kesvere GlHeeo Meguke Deeegkeleeuee, peeuebOej keer ueeske efMekeeele
meefceefle, Heer Se [er escyej Dee@He kee@ceme& leLee Yeejleere Geesie cenemebIe (meer.DeeF&.
DeeF&.) kes meome Yeer nQ/Les.
Shri Goel is/was also a member of RAC (SSI), Customs & Central
heeeer [e@. heerlece eEmen MesejOeejke efveosMeke kes jHe ceW 17 ceee&, 2012 mes Hegve:
egves iees nQ. [e@.eEmen JeeefCepeke Meem$e ceW mveelekeesej, Fbef[eevee etefveJee|meer , et.
Sme.S. mes Sce.yeer.S. Deewj heyebOeve ceW heerSe.[er. nQ.
Padmashri Dr. Pritam Singh is re-elected as Shareholder Director
[e@.eEmen peevesceeves heyebOeve ieg nQ Deewj Jes DeeF&.DeeF&.Sce., ueKeveT Deewj Sce.[er.
DeeF&., ieg[ieebJe kes hetJe& efveosMeke nQ. Jele&ceeve ceW Jes DeeF&.Sce.DeeF&., efouueer kes cene
efveosMeke nQ. GvneWves osMe kes ueieYeie 70 mebmLeeveeW kes efveosMeke ceb[ue kes meome kes
he ceW keeheexjs peiele ceW heefjJele&ve heefeee kees meefeelee mes Meg efkeee Deewj hetje
efkeee. Jes Gvekeer neue ner keer hegmleke ``Fve mee& Dee@He eWpe ceePemêspe'' meefnle 7
Mew#eefCeke heefleeqle hegmlekeeW SJeb 50 mes Yeer DeefOeke DevegmebOeeve heeeX kes uesKeke nQ.
osMe ves Gvekeer Glke= mesJeeDeeW kees Gme mecee ceevelee oer,peye 2003 ceW Gvekees
Yeejle kes je^heefle ves heefleelceke heeeer'' hegjmkeej mes mecceeefvele efkeee. Gvekees
keF& Deve heefleelceke heyebOeve hegjmkeejeW mes veJeepee ieee, GveceW mes keg hecegKe
hegjmkeej nQb Smekee@& DeJee[& (1979 SJeb 2002), Heesj DeJee[& (1984), Glke=
DeefYehesjke Deeeee& DeeF& DeeF& Sce., yeWieuetj DeJee[& (1993), Yeejleere heyebOeve mketueeW
kee Glke= efveosMeke DeJee[& (1998), efcejefyeme cee@mkees iueesyeue Lee@ ueer[j DeJee[&
2005, heLece S.DeeF&.Sce.S. kesJeue veesnefjee DeJee[& - heyebOeve efMe#ee ceW Mew#eefCeke
vesle=lJe.
Dr. Singh is a renowned management guru and was a former
Jele&ceeve ceW , Jes Yeejleere efjpeJe& yeQke kes mLeeveere yees[&, ef[Me erJeer, hee&veeLe, nerjes
neW[e ceesme&, Deeefo kes efveosMeke ceb[ueeW ceW efveosMeke nQ.
Presently he is a Director on the Local Board of RBI, Dish TV,
eer jesefnle osmeeF& 17 ceee&, 2012 mes Mesej Oeejke efveosMeke kes jHe ceW egves iees nQ. Jes
JeeefCepe ceW mveeleke leLee Fbef[eve Fbeqmet Dee@He yeQkeme& kes meeaHeeF[ DeMeesefmeS
(meer S DeeF& DeeF& yeer) nQ.
Shri Rohit Desai is elected as Shareholder Director w.e.f. March
eer osmeeF& ves Fbef[eve DeesJejmeerpe yeQke ceW keee&Heeueke efveosMeke kee keee&Yeej mebYeeueves
mes Henues yeQke Dee@He Fbef[ee cesb efJeefYevve HeoeW Hej keee& efkeee. GvneWves 1998 mes 2003
Shri Desai served in Bank of India in various capacities before
14 years. His patronage extends to various educational, religious

and social associations.
Committee, U.P, Shri Vijay Kapoor, besides having rich experience in

commercial and industrial area, is also a socially active personality.
He is also Chairman of The Ganges Club Ltd., Kanpur.
on the Board of the Bank w.e.f. 12.10.2011. Qualified in Business

Administration, Shri Rakesh Goel is a successful Industrialist
with over 38 years of experience. He is also closely associated
with educational, socials and philanthropic organisations and
various associations of industries such as Chairman of Managing
Committee of Sumeet Rahul Goel Memorial Senior Secondary
School and President of Association of Batala Small Industries.
Excise, Chandigarh Zone, Public Grievances Committee of Central

Excise Commissioneratre, Jalandhar, PHD Chamber of Commerce
and Confederation of Indian Industries (CII).
w.e.f March 17, 2012. Dr. Singh has post graduate degree in
Commerce, M.B.A. from Indiana University U.S.A. and a Ph.D. in
Management.
Director of IIM Lucknow and MDI, Gurgaon. Presently he is Director

General of IMI Delhi. He has actively initiated and enabled the
transformation process in the corporate world as member of the
Board of nearly 70 institutions of the country. He is author of seven
academically reputed books including his latest book In Search of
Change Maestros and over 50 research papers. His distinguished
services were acknowledged by the country when President of
India conferred on him the prestigious Padma Shri in the year
2003. He has also been conferred with many other prestigious
management awards notable among these are ESCORT Award
(1979 & 2002), FORE Award (1984), Best Motivating Professor
IIM Bangalore Award (1993), Best Director Award of Indian
Management Schools (1998), Mirbis Moscow Global Thought
Leader Award 2005, The First AIMA Kewal Nohria award- Academic
Leadership in Management Education.
Parswanath, Hero Honda Motors, etc.
17, 2012. He is a Commerce graduate & Certified Associate of

Indian Institute of Bankers (CAIIB).
assuming charge as Executive Director of Indian Overseas Bank.

leke yeQke Dee@He Fbef[ee kes et.Sme.Heefjeeueve kes cegKe keee&Heeueke kes jHe ceW Yeer keee&
efkeee. Jes Fbef[eve DeesJejmeerpe yeQke kes keee&Heeueke efveosMeke kes Heo Hej efveegkele efkees
ieS peneb mes Jes mesJeeefveJe=lle ngS.
He served as CEO, US Operations of Bank of India from New York
eer osmeeF& Jele&ceeve ceWs kesveje jesyeskekees cetegDeue Heb[ kes veemeer ceb[ue ceW
veemeer nQ.
Shri Desai is a Trustee on the Board of Trutees of Canara Robeco
eer cegkesMe ceesnve 17 ceee&, 2012 mes Mesej Oeejke efveosMeke kes jHe ceW egves iees nQ.
Jes JeeefCepe ceW mveeleke leLee Fbmeret Dee@He ee&[ DekeeGbWdme Dee@He Fbef[ee mes
eesielee HeeHle meveoer uesKeekeej nQ. Jes meveoer uesKeekeej kes jHe ceW JeJemeee kej jns nQ.
during 1998 to 2003. He was elevated as Executive Director of

Indian Overseas Bank, where he reached the superannuation.
Mutual Fund.
Shri Mukesh Mohan is elected as Shareholder Director w.e.f.
March 17, 2012. He is a Commerce graduate & a qualified Chartered
Accountant from Institute of Chartered Accountants of India. He is a
practicing Chartered Accountant.
eer cegkesMe ceesnve efJelle ceb$eeuee, Yeejle mejkeej keer efJeefYevve meefcceefleeeW ceW meome kes
jHe ceW veeefcele efkees ieS nQ GveceW Meeefceue nQ: S.Deej.meer. Hej HecegKe HejeceMe&oelee mecetn,
efJelle ceb$eeuee Deewj Yeejle mejkeej, Sce Sme Sce F& Hej HecegKe HejeceMe&oelee mecetn,
efJelle ceb$eeuee, Yeejle mejkeej. Jes Sce Sme Sce F& Hej DeefOekeejHeeHle meefceefle Yeejleere
efjpeJe& yeQke, Sve meer er efouueer kes meome Yeer nQ. Jen vewMeveue Sce Sme Sce F& meefceefle
kes men-DeOe#e leLee S Sme Sme Dees meer Se S Sce keer yeQefkebie Deewj efJelle meefceefle kes
Jeefj< meome Yeer nQ. Jes SHe DeeF& meer meer DeeF& keer je<êre keee&keeefjCeer kes meome
Yeer nQ. Jes SHe DeeF& meer meer DeeF& keer je<êre Sce Sme Sce F& meefceefle leLee efJeosMe JeeHeej
meefceefle kes meome Yeer nQ.
Shri Mukesh Mohan has been nominated as member on various
eer cegkesMe ceesnve Sme Sce F& nsuHeueeFve.kee@ce kes men-mLeeHeke Yeer nQ pees efke %eeveeer
Fb[eqmêue kebmeueW Hee.efue. kee meerSmeDeej keee& nw. Jes SmeSceF& nsuHeueeFve
meceeeej He$e kes cegKe mebHeeoke leLee keF& SkeeefOekeej Jeeueer kebHeefveeeW kes efveosMeke
ceb[ue ceW efveosMeke nQ.
Shri Mukesh Mohan is Co-founder of SMEHelpline.com, a CSR
eer cegkesMe ceesnve ves meer S peer kes ceeOece mes Deveske mejkeejer uesKee Hejer#eeSb mebeeefuele
keer nQ Deewj efJeefYevve mejkeejer leLee efvepeer #es$e kes yeQkeeW ceW Yeer uesKee Hejer#eeSb Yeer keer
nQ.
Shri Mukesh Mohan has conducted various Government Audits
Committees of Ministry of Finance, Government of India i.e. Key

advisory Group on ARC, Ministry of Finance and GOI, Key advisory
Group on MSME, Ministry of Finance, GOI. He is also a Member
of Empowered Committee on MSME- Reserve Bank of India, NCT
Delhi. He is Co-Chairman of National MSME Committee and Senior
Member on Banking & Finance Committee of ASSOCHAM. He
is member of National Executive Committee of FICCI. He is also
Member National MSME committee and Foreign Trade Committee
of FICCI.
Initiative of Gyan Shree Industrial Consultants Pvt Ltd. He is Chief

Editor of SMEHelpline Newsletter & is Director on the Board of
several closely held Companies.
through CAG and Bank Audits in various Nationalized and Private

Banks.
Jeeef<e&ke efjHees&
2011 - 2012 | 74
Iees<eCee - he$e
me@ke SkemeeWpeeW kes meeLe meteeryelee kejves mebyebOeer kejej keer Oeeje 49(I)([er) kes Devegmeej DeOe#e SJeb heyebOe efveosMeke keer Deesj mes Iees<eCee
Ieesef<ele efkeee peelee nw efke yeQke kes efveosMeke ceb[ue kes meomeeW leLee Jeefj heyebOeve kee|ceeeW ves me@ke SkemeeWpeeW kes meeLe meteeryelee kejves mebyebOeer kejej kes
Keb[ 49(I)([er) ceW efJeefvee|o Deeeej mebefnlee kes Devegmeej 31 ceee&, 2012 kees meceehle efJeeere Je<e& kes efueS leovegmeej Devegheeueve keer hegeq kej oer nw. Ge
Deeeej mebefnlee kees yeQke keer JesyemeeF hej Yeer oMee&ee ieee nw.

ke=les osvee yeQke
vethegj efce$ee
mLeeve : cegbyeF&
DECLARATION
Declaration of the Chairperson and Managing Director pursuant to clause 49 (I) (D) of the Listing Agreement with Stock
Exchanges.
It is to declare that all the Board Members and Senior Management Personnel of the Bank have affirmed their compliance
with the Code of Conduct for the Financial Year Ended on 31st March 2012 in accordance with clause 49 (I) (D) of the
Listing Agreement entered into with the Stock Exchanges. The said Code of Conduct has been posted on the Banks
website.

For Dena Bank
Nupur Mitra
Chairperson and Managing Director
Place : Mumbai
Date : 08.05.2012
yesmeue - II ekeerkejCe
Basel II Disclosures
efoveebke 31 ceee& 2012 kees - Yeejleere efjpeJe& yeQke kes vees hetbpeer heee&hlelee {ebes
(yesmeue II) kes Devegmeej mlebYe 3 kes DeOeerve hekeerkejCe
I. keeee&vJeeve kee efJe<ee - #es$e
ke. hekeerkejCe kee {ebee osvee yeQke hej ueeiet neslee nw.
Ke. yeQke keer keesF& meneeke kebheveer veneR nw.
ie. yeQke kee efkemeer yeercee kebheveer ceW efveJesMe veneR nw.
Ie. yeQke keer efvecveefueefKele Iejsuet kebheefveeeW ceW 20% ee Gmemes DeefOeke MesejOeeefjlee nw.
Disclosures under Pillar 3 in terms of New Capital Adequacy

Framework (Basel II) of Reserve Bank of India as on 31st
March 2012
I. Scope of application :
a. The framework of disclosures applies to Dena Bank.
b. Bank has no Subsidiaries.
c. Bank does not have any investment in an insurance entity.
d. Bank is having 20% or more stake in the following domestic
entities.
ece meb. kebHeveer kee veece

Sl. No.
1
mJeeefcelJe keer meercee
Name of the Entity
ogie& jepeveboieebJe eeceerCe yeQke Durg Rajnandgaon Gramin Bank

osvee iegpejele eeceerCe yeQke Dena Gujarat Gramin Bank
II. hetbpeer {ebee
ke. yeQke keer erej I hetbpeer ceW egkelee FeqkeJeer hetbpeer, veJeesvces<eer mLeeeer $eCe efueKele
(DeeF& heer [er DeeF&) leLee efJeefYeVe hekeej keer Deejef#eefleeeb (hegve cetueebkeve Deejef#eefleeeW
kees es[kej) Meeefceue nQ. erej II hetbpeer ceW hegve cetueebkeve Deejef#ele efveefOeeeb, meeceeve
neefve Deejef#ele SJeb ceeveke DeeeqmleeeW kes efueS heeJeOeeve, Ge erej II hetbpeer Deewj efvecve
erej II hetbpeer Meeefceue nQ. DeheefleYetle Yegieleeve eesie $eCeeW keer MeleX efvecve hekeej nw
Ge erej II hetbpeer
Extent of Ownership
35.00%
35.00%
e=bKeuee
Series
I
II. Capital structure :

a. The Tier 1 capital of the Bank consists of paid up equity capital,
Innovative Perpetual Debt Instruments (IPDI) and various types of
reserves (excluding Revaluation Reserves). Tier 2 capital consists
of Revaluation Reserve, General Loss Reserve and Provisions on
Standard Assets, Upper Tier 2 Capital and Lower Tier 2 capital. The
terms of unsecured redeemable debts are as under:
Upper Tier 2 Capital:
yeepe oj
Interest Rate
9.20 %
HejerHekeJelee keer leejerKe

Date of Maturity
30.09.2021
Ge erej II Hetbpeer
e=bKeuee
Series
VII
VIII
IX
X
XI
jkece (` kejes[ ceW)

Amount (` in crore)
300.00
Lower Tier 2 Capital:
yeepe oj
Interest Rate
6.20 %
7.30 %
9.25 %
11.20 %
9.50 %
HejerHekeJelee keer leejerKe

Date of Maturity
30.04.2013
30.04.2014
24.05.2018
30.04.2019
29.01.2019

Amount (` In crore)
150.00
210.00
106.00
300.00
200.00
Ke. yeQke keer erej I Hetbpeer efvecve ekeej nw
(` kejes[ ceW)
b. The Tier 1 capital of the bank is as under:
kegue erej I Hetbpeer Total Tier I Capital

GmeceW mes Out of which
eoe Hetbpeer Paid up capital
DeeF& Heer [er DeeF& IPDI
Hegve&cetueebkeve Deejef#ele kees es[kej Deejef#ele efveefOeeeb
(` in crore)
4481.98
350.06
250.00
3941.45
Reserves (excl. Revaluation reserve)
kegue keewefleeeb Total Deductions

ie. yeQke keer erej Hetbpeer II keer kegue jkece ` 1339.94 kejes[ (erej II Hetbpeer mes keewleer keer efveJeue jkece) nw.
c.
59.53
The Total amount of Tier 2 capital of the bank (net of deduction from tier 2 capital) is ` 1339.94 crore.
Ie. Ge erej II hetbpeer ceW Meeefceue kejves kes efueS $eCe hetbpeer efueKele nQ :
d. The debt capital instruments eligible for inclusion in Upper Tier II capital are:
kegue yekeeee jeefMe Total amount outstanding

Jele&ceeve Je<e& kes oewjeve pegeF& ieF& Of which raised during the current year
hetbpeer kes he ceW ieCevee kes efueS hee$e jkece Amount eligible to be reckoned as capital
` kejes[ ceW
` in crore
300.00
Metve Nil
300.00
Jeeef<e&ke efjHees&
2011 - 2012 | 76
* efvecve erej II hetbpeer ceW Meeefceue kejves kes efueS hee$e ieewCe $eCe hetbpeer efueKele nQ :
e.
Subordinated debt capital instruments eligible for inclusion in Lower Tier II capital are:
kegue yekeeee jeefMe Total amount outstanding

Jele&ceeve Je<e& kes oewjeve pegeF& ieF& Of which raised during the current year
hetbpeer kes he ceW ieCevee kes efueS hee$e jkece Amount eligible to be reckoned as capital
e. hetbpeer heee&hlelee keer ieCevee kes efueS oes ieeceerCe yeQkeeW ceW yeQke keer Mesej Oeeefjlee kes efueS ` 24.16 kejes[ erej II hetbpeer mes Iee efoes iees nQ.
f.
` kejes[ ceW
` in crore
966.00
0.00
720.00
For computation of Capital Adequacy, a deduction of ` 24.16 crore has been made from Tier II Capital towards Banks stake in the 2
Gramin banks.
. kegue hee$e hetbpeer ceW Meeefceue nw

g. The total eligible capital comprises of:
erej I Tier I
erej II Tier II
kegue Total
III. hetbpeer heee&hlelee :
ke. $eCe peesefKece heyebOeve
yeQke kes $eCe peeseKf ece heyebOeve kes keee& $eCe peeseKf ece heyebOeve hej efveosMeke ceb[ue eje Devegceeseof le
veerelf e ceW heefjYeeef<ele heef eeeDeeW kes Devegmeej nQ. yeQke keer $eCe veerelf e, Sme.Sce.F&.veerelf e leLee efjsue
$eCe veerelf e ceW $eCe peeseKf ece heyebOeve veerelf e kes DeeOeej hej #es$eere FkeeFeeW kees heefjeeueveelceke
efoMee efveosMe efoes iees nQ. yeQke ves $eCe jseE ie, mebheeeqMJe&ke heyebOeve leLee peeseKf ece Ieeves, efJeefOeke
efveeqelelee leLee Jemetueer heyebOeve kes yeejs ceW Yeer veerelf eeeb leweej keer nQ. Fve veerelf eeeW keer Jeee|<eke
DeeOeej hej meceer#ee keer peeleer nw.
yeQke Deebleefjke he ceW ` 10 ueeKe mes DeefOeke kes $eCeeW kes efueS Jeeheke $eCe peeseKf ece
jseE ie heCeeueer kee Gheeesie kej jne nw. en heCeeueer heelf e he#e ceW ueer pee jner peeseKf ece kes
no kee Skeue efyevog meteke kee keee& kej jner nw Deewj efveeefcele he ceW $eCeeW hej efveCe&e
uesves ceW ceoo kejleer nw. jseE ie heCeeueer $eCe peeseKf ece kes `heJesMe' SJeb èfvekeeme' oMee&leer nw.
yeQke keer Ske meg{ $eCe efveiejeveer heCeeueer nw pees yeQke kes $eCeeW ceW DeejbefYeke esleeJeveer
mebkesleeW kees heehle kejves kes efueS leweej keer ieF& nw. kee@heexjs keeee&uee ` 50 ueeKe Deewj
Gmemes DeefOeke kes meYeer ceeveke $eCe KeeleeW hej efveiejeveer jKelee nw, #es$eere keeee&uee
` 10 ueeKe Deewj Gmemes DeefOeke ` 50 ueeKe leke kes $eCe KeeleeW hej efveiejeveer jKeles
nQ Deewj MeeKeeSb Mes<e KeeleeW hej efveiejeveer jKeleer nQ. Fme heCeeueer kes eje yeeefOele KeeleeW
keer heneeve kejves leLee Gve hej legjble megOeej kes Gheee kejves ceW meneelee efceueleer nw.
Ske yeej efkemeer Yeer Keeles kes yeeefOele kes he ceW heneeve efkees peeves hej Gme hej efveiejeveer
keer cee$ee ye{e oer peeleer nw.
yeQke $eCe jseEie DeblejCe heCeeueer keer Jeee|<eke DeeOeej hej efveeefcele he ceW meceer#ee
kejlee nw. yeQke Sue peer [er (etke hej neefve) leLee F& S [er (etke hej peesefKece) kes
Devegceeve kes efueS Ske {ebes kee efJekeeme kej jne nw Deewj mebeeve peesefKece keer heneeve
kes efueS Yeer Ske {ebee leweej kej jne nw.
efveosMeke ceb[ue keer meceeqvJele peesefKece heyebOeve meefceefle (DeeF& Deej Sce meer) $eCe
peesefKece heyebOeve kes ceeceueeW ceW DeeF& Deej Sce meer / efveosMeke ceb[ue eje Devegceesefole
veerefleeeW Deewj Deve eespeveeDeeW kes keeee&vJeeve kes efueS Ge mlejere $eCe peesefKece
heyebOeve meefceefle kes keee& hej Yeer efveiejeveer jKeleer nw.
yeQke ves ` 5 kejes[ Deewj Gmemes DeefOeke kes mebyebOe ceW peesefKece heyebOeve heCeeueer kes
DeefYeVe Yeeie kes he ceW megheefjYeeef<ele $eCe uesKee hejer#ee heCeeueer ($eCe meceer#ee leb$e
Sue.Deej.Sce.]) leweej keer nw.
mJeerke=eflekelee& heeefOekeejer eje Debelf ece efveCe&e uesves mes henues mJeleb$e peeseKf ece cetueebkeve kejves
kes efueS keee&heeueke efveosMeke Deewj Gmemes Ge heeefOekeeefjeeW kes DeefOekeejeW kes Debleie&le Deeves
` kejes[ ceW
(` in crore)
4481.98
1339.94
5821.92
III. Capital Adequacy :
A. Credit Risk management :
The credit risk management function of the Bank revolves around
the processes defined by a Board approved policy on credit risk
management. Loan policy, SME Policy and Retail Lending Policy
of the Bank provide operational level guidelines to field units
based on the Credit Risk Management Policy. The Bank has also
formulated policies on Credit Rating, Collaterals Management and
Risk Mitigation, Legal Certainty and Recovery Management Policy.
These policies are reviewed on annual basis.
The Bank has been using a comprehensive credit risk rating system
for all exposures of over ` 10 lakhs internally that serves as a single
point indicator of the extent of risk taken in counter-party and for
taking credit decisions in a consistent manner. The rating system
indicates entry and exit points for exposures.
The Bank has a well laid down credit monitoring system designed
to capture early warning signals in its exposures. While Corporate
Office directly monitors all standard exposures of ` 50 lakh and
above, Regional Offices monitor exposures of ` 10 lakh and
above up to ` 50 lakh and the rest of the accounts are monitored
by the Branches. The system facilitates identification of stressed
accounts early and to trigger prompt corrective action. Once an
account is identified as stressed account, the level of monitoring is
escalated.
The Bank is regularly carrying out credit rating migration analysis
at annual intervals. The Bank is also developing framework for
estimating LGD (Loss Given default) and EAD (Exposure At Default)
and also the framework for identifying concentration risk.
The Integrated Risk Management Committee (IRMC) of the Board
of Directors oversees the functioning of the high level Credit Risk
Management Committee (CRMC), for implementing policies and
other strategies approved by IRMC / Board in matters of credit risk
management.
As an integral part of Risk Management System, the bank has put in
place a well-defined Credit Audit System [Loan Review Mechanism
(LRM)], in respect of all exposures of ` 5 crore and above.
All loan proposals falling under the powers of Executive Director
& above are routed through a Credit Committee consisting
of representatives from Risk Management department, Credit
Jeeues meYeer $eCe hemleeJeeW kees meeKe meefceefle kes ceeOece mes hemlegle efkeee peelee nw, Fme meefceefle ceW
peeseKf ece heyebOeve efJeYeeie, $eCe heefjeeueve efJeYeeie Deeefo kes heelf eefveefOe nesles nQ. Fmeer hekeej #es$eere
keeee&uee mlej hej, #es$eere heyebOeke Deewj ceneheyebOeke kes DeefOekeej kes Debleie&le Deeves Jeeues ` 50
ueeKe Deewj DeefOeke $eCe hemleeJeeW keer mebJeer#ee #es.kee. meeKe meefceefle eje keer peeleer nw efpemeceW
$eCe, heeLeefcekelee #es$e, Jemetueer, efJeefOe leLee efvejer#eCe efJeYeeie kes DeefOekeejer Meeefceue nesles nQ
leeefke DeeeqmleeeW keer yesnlej iegCeJeee megevf eeqele keer pee mekes.
Ke. yeepeej peesefKece SJeb lejuelee peesefKece heyebOeve
yeepeej peesefKece SJeb lejuelee peesefKece kee heyebOeve efveosMeke ceb[ue eje Devegceesefole
Deeeqmle oselee heyebOeve veerefle leLee efveJesMe veerefle kes heeJeOeeveeW kes Devegmeej yeQke kes
meceeqvJele jepekees<e eje efkeee peelee nw. Fve veerefleeeW ceW yeepeej peesefKece leLee lejuelee
peesefKece ceW heneeve, ceehe, efveiejeveer Deewj Gmes kece kejves kes efueS heeJeOeeve efoes iees nQ.
Fve veerefleeeW ceW efJeefYeVe jepekees<e GlheeoeW ceW efveefnle peesefKeceeW kes yeejs ceW GuuesKe meefnle
yeQke kes efueS efJeefYeVe peesefKeceeW kes #es$e leLee efJeefYeVe efveeeceke SJeb Deebleefjke meerceeeW oer
ieeer nQ. jseEie kes heefjJele&ve hej efveeefcele he ceW efveiejeveer jKeer peeleer nw.
mebjevee kes he ceW jepekees<e ceW Heb DeeefHeme, yeQke DeeefHeme Deewj efce[ DeeefHeme Meeefceue
nQ. efce[ DeeefHeme kes keee& peesefKece heyebOeve leLee S.Sue.meer.Dees. kes keee& kes meeLe
pees[kej Gmes mJeleb$e jKee ieee nw leeefke peesefKece heyebOeve heCeeueer ceW Gmekeer mJeleb$elee
SJeb heYeeefJelee megefveeqele keer pee mekes.
efveosMeke ceb[ue, DeeF&. Deej. Sce. meer. leLee S. Sue. meer. Dees. yeQke kes yeepeej peesefKece
heyebOeve, Gmekeer heefeee, efveeeceke eje peejer peesefKece heyebOeve efoMee efveosMeeW kes
keeee&vJeeve, Jewefeke he ceW Deheveeeer peeves Jeeueer Gece peesefKece heyebOeve heefeeeDeeW
kes efueS efpeccesoej nw Deewj en megefveeqele kejlee nw efke Deebleefjke ceeveob[ heefeeeeW,
JeJenej / veerefleeeB Deewj peesefKece heyebOeve efJeJeskehetCe& meerceeDeeW kee Devegheeueve efkeee
peelee nw. jepekees<e keer efove-heefleefove keer ieefleefJeefOeeeW keer efveJesMe SJeb cege yeepeej
heefjeeueveeW keer Deebleefjke meefceefle eje owefveke DeeOeej hej meceer#ee keer peeleer nw.
yeQke kes lejuelee peesefKece kee efveOee&jCe efJeefYeVe mecee esefCeeeW ceW Mes<e heefjhekeJelee kes
DeeOeej hej leLee efJeefYeVe lejuelee DevegheeleeW kes DeeOeej hej heefjhekeJelee efJemebieefle kes
Deblejeue efJeMues<eCe kes ceeOece mes efkeee peelee nw Deewj Gmekee heyebOeve Gmekes efueS
efveOee&efjle efJeJeskehetCe& meerceeDeeW kes Deboj efkeee peelee nw.
efJeefYeVe lejuelee JeeleeJejCe kes Debleie&le Deekeeqmceke efveefOeeve eespevee leweej kejves
kes efueS Ge lekeveerke pewmes oyeeJe peebe, DevegkejCe / mebJesovelee efJeMues<eCe Deeefo
efveeefcele Deblejeue hej efkees peeles nQ.
ie. heefjeeueve peesefKece heyebOeve
yeQke ves Dehese#f ele metevee heehle kejves kes efueS efJemle=le heefjeeueve peeseKf ece { ebee (Dees.
Deej. Sce) meefnle megheefjYeeef<ele Dees. Deej. Sce. veerelf e leLee DeeJeMeke leb$e leweej efkeee
nw. heefjeeueve peeseKf ece heyebOeve keee& kee hee&Jes#eCe heefjeeueve peeseKf ece meefceefle eje efkeee
peelee nw. yeQke Ge heefleeeW pewmes msv[j[eFp[ Dehees e leLee S[Jeevm[ cespejceW
Shees e (S Sce S) ceW hengb eves kes efueS Gefele cebe efJekeefmele kejves keer heef eee ceW nw.
Operations department etc. for independent risk assessment before

taking a final decision by sanctioning authority. Similarly, at R.O.
level, all the loan proposals with exposure of ` 50 lakhs and above
falling under the powers of the Regional Manager and General
Managers are screened by a R.O Credit Committee consisting of
officers from Credit, Priority Sector, Recovery, Legal and Inspection
functions for ensuring better asset quality.
yeQke $eCe kes cetue ceW DeheleeefMele neefveeeW, keejesyeej Deeefo kes peesefKece kees hetje kejves
kes efueS hetbpeer jKelee nw leeefke peceekelee&DeeW leLee meeceeve uesveoejeW kees Ssmeer Devehesef#ele
neefveeeW mes yeeeee pee mekes. yeQke kes heeme meYeer hekeej kes peesefKeceeW kee Jeeheke he
mes cetueebkeve kejves Deewj Gvekees efveOee&efjle kejves leLee Gvekes mece#e Gheege hetbpeer
kee Deeyebve kejves kes efueS efveosMeke ceb[ue eje Devegceesefole Deebleefjke hetbpeer heee&hlelee
efveOee&jCe keej&JeeF& veerefle ( DeeF& meer S S heer) nw leeefke efveeeceke SJeb Deee|Leke hetbpeer oesveeW
kes efueS hetCe&le meceeqvJele peesefKece / hetbpeer cee@[ue leweej efkeee pee mekes.
Bank maintains capital to cushion the risk of unexpected losses in

value of exposure, businesses etc. so as to protect the depositors
and general creditors against such unexpected losses. Bank has
a Board approved Internal Capital Adequacy Assessment Process
Policy (ICAAP Policy) to comprehensively evaluate and document
all risks and substantiate appropriate capital allocation so as to
evolve a fully integrated risk/capital model for both regulatory and
economic capital.
vees hetbpeer heee&hlelee {ebes kes Devegmeej Devegheeueve kes efueS yeQke ves $eCe peesefKece kes
efuees msv[j[eFp[ Deheese, heefjeeueve peesefKece kes efueS yesefmeke Fbef[kesj Deheese
leLee meer. Deej. S. Deej. keer ieCevee kes efueS yeepeej peesefKece nsleg msv[j[eFp[ SJeb
[etjsMeve Sheese kees Deheveeee nw.
hetbpeer keer DeeJeMekelee efveeeceke Dehes#ee nw, yeQke kes efeeekeueeheeW efJeMes<ele Deee|Leke
SJeb yeepeej eqmLeefleeeW mes peesefKece GlheVe nesles nQ. yeQke keer hetbpeer keer Deeeespevee FmeefueS
B. Market Risk & Liquidity Risk Management :

The Market Risk and Liquidity Risk are managed by Integrated
Treasury of the Bank in line with the provisions of Board approved
Asset Liability Management Policy and Investment Policy. These
policies provide for identification, measurement, monitoring and
mitigation of Market Risk and Liquidity Risk. These policies provide
for various regulatory and internal limits besides defining the risk
appetite of the Bank including addressing the inherent risk in
various treasury products. Migration of ratings is tracked regularly.
Structurally, the treasury comprises of Front Office, Back Office
and Mid Office. The function of Mid Office is kept independent by
attaching it with Risk Management function and ALCO so as to
ensure its independence and effectiveness of Risk Management
system.
The Board, IRMC & ALCO are responsible for the market risk
management of the bank, procedures thereof, implementing risk
management guidelines issued by regulator, best risk management
practices followed globally and ensuring that internal parameters,
procedures, practices / policies and risk management prudential
limits are adhered to. Day-to-day activities of treasury are reviewed
by In-house Committee on Investment and Money Market
Operations on daily basis.
Liquidity risk of the Bank is assessed through gap analysis for
maturity mismatch based on residual maturity in different time
buckets as well as various liquidity ratios and management of the
same is done within the prudential limits fixed thereon.
Advanced techniques such as Stress testing, simulation, sensitivity
analysis etc. are conducted on regular intervals to draw the
contingency funding plan under different liquidity scenarios.
C. Operational Risk Management :
Bank has put in place an elaborate Operational Risk Management
Framework with a well-defined ORM Policy and necessary
mechanism to capture required information. The Operational
Risk Management function is overseen by the Operational Risk
Management Committee (ORMC). Bank is also in the process of
developing suitable platform for moving on to advanced approaches
viz. the Standardised Approach and Advanced Measurement
Approach (AMA)
For compliance with the New Capital Adequacy Framework, the

Bank has adopted Standardised approach for Credit Risk, Basic
Indicator Approach for Operational Risk and Standardized and
Duration Approach for Market Risk for computing CRAR.
The capital requirement is a function of the regulatory requirements,
the risks arising from banks activities mainly due to economic and
market conditions. Capital planning of the bank is to ensure the
adequacy of capital at the times of changing economic conditions,
Jeeef<e&ke efjHees&
2011 - 2012 | 78
even at times of economic recession. In this process, the Bank

keer peeleer nw leeefke heefjJele&veMeerue Deee|Leke eqmLeefleeeW leLee Deee|Leke ceboer kes mecee ceW
recognizes:
hetbpeer keer heee&hlelee megefveeqele keer pee mekes. Fme heefeee ceW yeQke ;
Current capital requirement of the bank; and
yeQke keer Jele&ceeve hetbpeer DeeJeMekelee leLee
Capital requirements to sustain projected asset acquisition in
YeefJe<e ceW he#esefhele Deeeqmle DeefOeienCe kees heehle kejves kes efueS hetbpeer keer
near future.
DeeJeMekelee hetjer keer pee mekes
The Bank reviews its capital requirements and capital strategy
based on medium range plans for 3 5 years and reviewed
yeQke Deheveer hetbpeer DeeJeMekelee keer meceer#ee leLee hetbpeer Deeeespevee 3 - 5 Je<eeX kes efueS
annually. On the basis of the annual review, the bank raises capital
ceOece mlej keer eespeveeDeeW kes DeeOeej hej kejlee nw Deewj Gmekeer Jeee|<eke he ceW
in Tier-1 or Tier-2 with the approval of Board of Directors of the
meceer#ee kejlee nw. Jeee|<eke meceer#ee kes DeeOeej hej yeQke erej 1 ee erej-2 keer hetbpeer
Bank. The Capital Adequacy position of the bank is reviewed by the
yeQke kes efveosMeke ceb[ue keer Devegceefle mes pegelee nw. yeQke keer hetbpeer heee&hlelee keer eqmLeefle
Board of the Bank on quarterly basis.
keer meceer#ee yeQke kes efveosMeke ceb[ue eje efleceener DeeOeej hej keer peeleer nw.
yeQke keer peesefKece Yeeefjle DeeeqmleeeW (Deej.[yuet.S.) SJeb vetvelece hetbpeer DeeJeMekelee leLee JeemleefJeke hetbpeer heee&hlelee efoveebke 31.03.2012 kes Devegmeej efvecve hekeej nw
The Banks Risk Weighted Assets (RWA), Minimum Capital Requirement and Actual Capital Adequacy as on 31.03.2012 are as under:
(i)
$eCe peesefKece kes efueS hetbpeer DeeJeMekelee
Capital requirement for Credit risk
(ii)
$eCe peesefKece kes efuees peesefKece Yeeefjle Deeeqmleeeb Risk Weight Assets for Credit Risk
heefleYeteflekejCe peesefKece Securitisation exposures
efvecve kes mebyebOe ceW yeepeej peesefKece kes efueS hetbpeer DeeJeMekelee Capital requirement for Market risk in respect of:
yeepe oj peesefKece kes efueS peesefKece Yeeefjle Deeeqmleeeb Risk Weight Assets for Interest Rate Risk
efJeosMeer cege peesefKece (mJeCe& meefnle) kes efueS peesefKece Yeeefjle Deeeqmleee
Risk Weight Assets for Foreign Exchange risk (including gold)
(iii)
FeqkeJeer peesefKece kes efueS peesefKece Yeeefjle Deeeqmleeeb Risk Weight Assets for Equity Risk
yeepeej peesefKece kes efueS kegue peesefKece Yeeefjle Deeeqmleeeb Total Risk Weight Assets for Market Risk
SHe.SHe.meer kes efueS peesefKece Yeeefjle Deeeqmleeeb Risk Weight Assets for FFC
heefjeeueve peesefKece kes efueS hetbpeer DeeJeMekelee Capital requirement for Operational Risk:
yesefmeke meteke Deheese kes DeOeerve heefjeeueve peesefKece kes efueS peesefKece Yeeefjle Deeeqmleeeb
Risk Weight Assets for Operational Risk under Basic indicator approach
(iv) Deve kes efueS hetbpeer DeeJeMekelee Capital requirement for others :
(v)
(` kejes[ ceW)
(` in crore)
44009.29
0.00
1607.22
50.00
222.33
1879.55
50.39
2957.47
Deeue DeeeqmleeeW, Deve DeeeqmleeeW Deewj Deekeeqmceke ceoeW kes efueS peesefKece Yeeefjle Deeeqmleeeb
1677.59
$eCe, yeepeej SJeb heefjeeueve peesefKece kes efueS vetvelece hetbpeer DeeJeMekelee
4551.69
Risk weight assets for Fixed Assets, Other Assets and Contingent items
kegue hetbpeer SJeb meer Deej S Deej Total Capital & CRAR
Minimum Capital Requirement for Credit, Market & Operational Risk
5821.92
kegue hee$e hetbpeer keer JeemleefJeke eqmLebefle Actual Position of Total Eligible capital
4481.98
hee$e erej I hetbpeer Eligible Tier I Capital
1339.94
hee$e erej II hetbpeer Eligible Tier II Capital
11.51 %
meer Deej S Deej CRAR
8.86 %
Deej [yuet S kes Devegheele ceW erej I hetbpeer Tier I Capital to RWA
2.65
%
Deej [yuet S kes Devegheele ceW erej II hetbpeer Tier II Capital to RWA
IV. General disclosures in respect of Credit Risk :
IV. $eCe peesefKece kes mebyebOe ceW meeceeve hekeve
a. The policy of the Bank for classifying banks loan assets is
ke. yeQke keer $eCe DeeeqmleeeW kes JeieeakejCe kes efueS yeQke keer veerelf e efvecve hekeej nwb
as under :
iewj efve<heeoke Deeeqmleeeb (Sve heer S) : iewj efve<heeoke Deeeqmle (Sve heer S) Jen $eCe
NON PERFORMING ASSETS (NPA): A non-performing asset
ee Deefiece nw efpemeceW :
(NPA) is a loan or an advance where;
i. efkemeer DeeJeefOeke $eCe kes ceeceues ceW yeepe Deewj / ee cetueOeve keer efkemle 90 efove
i. interest and / or installment of principal remain overdue for a
mes DeefOeke DeJeefOe leke yekeeee jnleer nw,
period of more than 90 days in respect of a term loan,
ii. efkemeer DeesJej[êHe / vekeo $eCe ( Dees [er / meer meer) kes ceeceues ceW Keelee
ii. the account remains out of order in respect of an Overdraft/
`Deefveeefcele' yevee jnleer nw,
Cash Credit (OD/CC),
iii. Kejeros Deewj Yegveees iees efyeueeW kes ceeceues ceW efyeue 90 efove mes DeefOeke DeJeefOe kes
iii. the bill remains overdue for a period of more than 90 days in
the case of bills purchased and discounted,
efueS Deefleose jnlee nw,
iv. the installment of principal or interest thereon remains overdue
iv. DeuheeJeefOe HemeueeW kes efueS cetueOeve keer efkemle ee Gme hej yeepe oes Hemeue
for two crop seasons for short duration crops,
ceewmece leke Deefleose jnlee nw,
v.
the installment of principal or interest thereon remains overdue
v. oerIee&JeefOe HemeueeW kes efueS cetueOeve keer efkemle ee Gme hej yeepe Ske Hemeue
for one crop season for long duration crops.
ceewmece kes efueS Deefleose jnlee nw,
keesF& Yeer Dees.[er. / meer.meer. Keelee efpemeceW yekeeee jeefMe mJeerke=le meercee / DeenjCe
DeefOekeej mes efvejblej DeefOeke jnleer nw Gmes ``Deefveeefcele Keelee'' ceevee peelee nw.
Ssmes ceeceueeW ceW peneb cetue heefjeeueve Keeles ceW yekeeee jeefMe mJeerke=le meercee / DeenjCe
DeefOekeej mes kece nw, uesefkeve leguevehe$e keer leejerKe kees ueieeleej 90 efove keer DeJeefOe
leke keesF& Yeer jeefMe pecee veneR keer ieF& nes ee Gme DeJeefOe kes efueS veeceW [eueer ieF& yeepe
keer jkece kes Yegieleeve kes efueS pecee keer ieF& jeefMe heee&hle ve nes lees Jen Keeles Deefveeefcele
ceeves peeles nQ. efkemeer Yeer $eCe megefJeOee ceW yeQke kees ose keesF& Yeer jeefMe ``Deefleose'' nes
peeleer nw eefo Gmekee Yegieleeve yeQke eje efveOee&efjle efleefLe kees ve efkeee peee. yeQke keer
iewj efve<heeoke DeeeqmleeeW kees Deeies efvecveevegmeej leerve esefCeeeW ceW Jeieeake=le efkeee ieee nw
Ghe ceeveke Deeeqmleeeb
Ghe ceeveke Deeeqmle Gmes ceevee peelee nw pees efke 12 cenerves ee Gmemes kece DeJeefOe leke
Sve heer S jne nes. Jemetueer kes meYeer Gheee Ghe ceeveke KeeleeW hej Yeer ueeiet nesles nQ. eefo
mebhetCe& yekeeee jeefMe keer vekeo Jemetueer keer peeleer nw lees Gme Keeles kee ceeveke esCeer
ceW legjble GVeeve efkeee pee mekelee nw. Fmeer hekeej eefo efkemeer Keeles kees lekeveerefke
keejCeeW mes Sve. heer.S. kes he ceW Jeieeake=le efkeee ieee nw lees lekeveerkeer keejCe kee
meceeOeeve nesves hej Keeles kee GVeeve efkeee peeesiee.
mebefoiOe Deeeqmleeeb
eefo keesF& Keelee 12 cenerves keer DeJeefOe leke Ghe ceeveke esCeer ceW jnlee nw lees Gmes
mebefoiOe kes he Jeieeake=le efkeee peeSiee. KeeleeW kes mebyebOe ceW peneb GheueyOe heefleYetefle kee
cetue yekeeee jeefMe kes 50 heefleMele mes kece nes lees Gve KeeleeW kees Yeer mebefoiOe kes he ceW
Jeieeake=le efkeee peeesiee. efpeve Ghe ceeveke Deewj mebefoiOe KeeleeW kee hegve efveOee&jCe efkeee
peelee nw Gvekes yeepe ee cetueOeve, pees Yeer henues ose nes, kes ose nesves kes yeeo, heLece
Yegieleeve keer leejerKe mes 1 Je<e& keer DeJeefOe kes yeeo ceeveke esCeer ceW GVeeve efkeee pee
mekelee nw, yeMelex efke Gme DeJeefOe kes oewjeve Gmekee efve<heeove meblees<epeveke jne nes.
An OD/CC account is treated as out of order if the outstanding

balance remains continuously in excess of the sanctioned limit/
drawing power. In cases where the outstanding balance in the
principal operating account is less than the sanctioned limit/
drawing power, but there are no credits continuously for 90 days as
on the date of Balance Sheet or credits are not enough to cover the
interest debited during the same period, these accounts are treated
as out of order.
neefve Deeeqmleeeb
neefve Deeeqmleeeb Jes Deeeqmleeeb nQ efpeveceW yeQke eje ee Deebleefjke ee yeenjer uesKee hejer#ekeeW
eje ee Yeejleere efjpeJe& yeQke efvejer#eCe eje neefve efveOee&efjle keer ieF& nes. neefve DeeeqmleeeW
kes ceeceues ceW GheueyOe heefleYetefle kee Jemetueer eesie cetue yekeeee / yeQke kees ose jeefMe
kes 10 heefleMele mes DeefOeke vener nes. etbefke heefleYetefle keer megj#ee GheueyOe vener nesieer,
hegveefveOee&jCe / hegveJee&me hej efJeeej nj mebYeJe meeJeOeeveer mes efkeee peevee eeefnS.
Ke. keee& eespeveeSb SJeb keej&JeeF&eeb
$eCe peesefKece heyebOeve kes cenlJehetCe& #es$eeW kes efueS yeQke keer efvecveevegmeej megheefjYeeef<ele
$eCe veerefle, efjsue GOeej veerefle, Sme Sce F& veerefle, $eCe Jemetueer veerefle Deewj efveJesMe
veerefle nQ
DeLe&JeJemLee kes efJeefYeVe #es$eeW kes efueS, efJeefYeVe hekeej kes GOeejkelee&DeeW Deewj
Gvekes ieghe Deewj Geesie kes efueS $eCe meerceeSb
$eCe heoeve kejves ceW Gefele JeJenej kees[
yeQke kes efJeefYeVe mlej kes heeefOekeeefjeeW kes efueS $eCe mJeerke=le kejves kes
efJeJeskeeefOekeej
$eCe heoeve kejves ceW Meeefceue keej&JeeF& nQ - mJeerke=efle hetJe& efvejer#eCe, DemJeerke=efle,
cetueebkeve, mJeerke=efle, omleeJespe leweej kejvee, efveiejeveer Deewj Jemetueer.
oj efveOee&efjle kejvee
ie. $eCe peesefKece efmeeble, mebjevee SJeb yeQke keer heCeeefueeeb efvecve hekeej nQ
$eCe peesefKece efmeeble
Deeeqmle oselee heyebOeve (S Sue Sce) keer DeeJeMekelee kes Devegmeej mebMeeOeveeW kee
ueeYeoeeer efveeespeve.
efJeeceeve ieenkeeW keer Gheege $eCe DeeJeMekeleeDeeW kees hetje kejves kes efueS $eCe
cetueebkeve Deewj efveiejeveer ceeveob[eW ceW meeceeve eqkeesCe Deheveevee Deewj MeerIe
$eCe efveCe&e uesves kes DeueeJee vees ieenke pees[kej ieenke DeeOeej ye{evee.
Loss Assets:
An amount due to the bank under any credit facility is overdue if

it is not paid on the due date fixed by the bank. Non Performing
Assets of the Bank are further classified into three categories as
under:
Sub-standard Assets:
A sub-standard asset would be one, which has remained NPA for a
period less than or equal to 12 months. All the recovery measures
are relevant in substandard assets also. If the entire overdues are
recovered by way of cash recovery, the account can be upgraded to
standard category immediately. Similarly, if an account is classified
as NPA due to technical reasons, the account shall be upgraded on
clearance of technical reasons.
Doubtful Assets:
An asset would be classified as doubtful if it remained in the sub
standard category for 12 months. In case of accounts, where the
realizable value of security available is less than 50% of the balance
outstanding / dues, these accounts would also be classified as
Doubtful. Substandard and Doubtful accounts, which are subjected
to restructuring/ rescheduling, can be upgraded to standard
category only after a period of one year after the date when first
payment of interest or of principal, whichever is earlier, falls due,
subject to satisfactory performance during the period.
A loss asset is one where loss has been identified by the bank
or internal or external auditors or the RBI inspection. In Loss
assets, realizable value of security available is not more than 10%
of balance outstanding/ dues. Since security back up will not be
available, the restructuring/ rehabilitation, if required, should be
considered with utmost care.
b. Strategies and Processes:
The bank has a well defined Loan Policy, Retail Lending Policy,
SME Policy, Loan Recovery Policy and Investment Policy covering
the important areas of credit risk management as under:

Exposure ceilings to different sectors/ Industries of the

economy, different types of borrowers , group and Industry
Fair Practice Code in dispensation of credit
Discretionary Lending Powers for different levels of authority of

the bank
Processes involved in dispensation of credit pre sanction

inspection, rejection, appraisal, sanction, documentation,
monitoring, and recovery.
Fixation of pricing
c. The Credit Risk philosophy, architecture and systems of

the bank are as under:
Credit Risk Philosophy:

Profitable deployment of resources in line with Asset Liability

Management (ALM) requirements.
To aim at a common approach in credit appraisal and

monitoring standards to meet genuine credit needs of existing
clients and to enlarge client base through client acquisition
besides facilitating quick and prompt credit decisions.
Jeeef<e&ke efjHees&

$eCe mebefJeYeeie kes efve<heeove keer efveiejeveer kes efueS meceeve $eCe cetueebkeve heCeeueer
Deewj heefeee ceeveke mLeeefhele kejvee Deewj iewj efveefOe peesefKeceeW mes Deee ceW Je=ef
nsleg efoMee efveosMe peejer kejvee.
$eCe meghego&ieer heCeeueer kees cepeyetle kejvee leLee meeceeefpeke Deee|Leke oeefelJeeW,
ueeYe heolee, Deeeqmle #eefle kes hetJe& DevegYeJe Deewj efjsue yeQeEkeie hej ye=nle Oeeve
oskej $eCe kes meskej mhe he mes efveOee&efjle kejvee.
$eCe mebkesCe kes ceeceueeW hej Oeeve osvee Deewj efJeJeskehetCe& $eCe peesefKece ceeveob[
efveOee&efjle kejvee.
DeeeqmleeeW keer Gheege Je=ef kes efuees megefJeefJeOelee Jeeuee $eCe mebefJeYeeie yeveevee.
peesefKece heneeve, ceehe, efveiejeveer SJeb efveJeejCe kes efueS ceeveob[eW kes meeLe $eCe
peesefKece heyebOeve heCeeueer mLeeefhele kejvee.
$eCe meceer#ee leb$e GheueyOe kejevee.
peesefKece DeeOeeefjle $eCe cetue efveOee&jCe veerefle mLeeefhele kejvee.
hetCe& metevee kes meeLe $eCe mebyebOeer efveCe&e uesves kes efueS metevee GheueyOe kejevee
Deewj $eCe cetueebkeve Deewj efveiejeveer kes yeejs ceW #es$e ceW keee&jle kece&eeefjeeW kees
Gheege heefMe#eCe heoeve kejJeevee.
meYeer mlejeW hej efJeJeskeeefOekeejer heeefOekeeefjeeW kees heee&hle DeefOekeej osvee.
yeQke keer mebjevee Deewj heCeeueer
yeQke ceW peesefKece heyebOeve kes yeejs ceW efJeefMe he mes hee&Jes#eCe Deewj mecevJee kes
efueS efveosMeke ceb[ue eje efveosMekeeW keer Ske Ghe-meefceefle ieefle keer ieF& nw.
efJeefYeVe $eCe peesefKece eespeveeSb leweej kejves Deewj keeee&eqvJele kejves kes efueS
$eCe peesefKece heyebOeve meefceefle ieefle keer ieF& nw efpemekes keeeex ceW GOeej veerefle
leweej kejvee leLee GeceeW ceW yeQke kes peesefKece heyebOeve keee& keer efveiejeveer kejvee
Yeer Meeefceue nw.
$eCe hemleeJeeW, efJeeere mebefJeoeDeeW, jseEie ceevekeeW Deewj yeWe ceevekeeW kes efueS
ceevekeeW keW veerefleeeb leweej kejvee.
$eCe peesefKece heyebOeve ke#e efveOee&efjle meercee leke $eCe peesefKece keer heneeve,
ceehe, efveiejeveer Deewj efveeb$eCe kee keee& kejles nQ.
efveosMeke ceb[ue / efveeeceke Deeefo eje efveOee&efjle peesefKece ceeveob[eW SJeb efJeJeskehetCe&
meerceeDeeW kee heJele&ve Deewj Devegheeueve.
peesefKece efveOee&jCe heCeeueer leweej kejvee, heyebOeve metevee heCeeueer kee efJekeeme
kejvee, $eCe mebefJeYeeie keer iegCeJeee keer efveiejeveer, mecemeeDeeW kee helee ueieevee
Deewj keefceeeW kees erke kejvee.
mebefJeYeeie kee cetueebkeve, DeLe&JeJemLee, Geesie hej Jeeheke DeOeeve kejvee,
$eCe mebefJeYeeie hej Gmekes heYeeJe keer peebe kejevee.
efveOee&efjle ceeveob[eW Deewj efoMee efveosMeeW kes hetCe& Devegheeueve kes HeuemJehe $eCe
meghego&ieer heCeeueer ceW megOeej.
Ie. peesefKece metevee kee keee&#es$e SJeb heke=efle / ceehe heCeeueer
yeQke ves Deheves $eCe peesefKeceeW kes efueS meblegefuele $eCe peesefKece jseEie heCeeueer leweej keer
nw. $eCe peesefKece kees kece kejves kes efueS Ske heYeeJeer Gheee en nw efke efkemeer efJeMes<e
Deeeqmle ceW mebYeeefJele peesefKece keer heneeve keer peees. Ske meg{ Deeeqmle keer iegCeJeee
yeveeeer jKeer peees Deewj Gmekes meeLe ner Deeeqmle keer keercele efveOee&jCe ceW ueese jKeer peeS
leeefke yeQke keer meceie eespevee Deewj $eCe veerefle kes Devegmeej peesefKece ueeYe ceeheob[eW keer
Dehes#eeSb hetjer keer peees.
yeQke keer meg{ jseEie heCeeueer Deebleefjke he ceW efJekeefmele keer ieF& nw Deewj Deheveer $eCe
DeeeqmleeeW ceW etke keer mebYeeJeveeDeeW kes efveOee&jCe ceW yeQke keer meneelee kes efueS leweej
keer ieF& nw Deewj Fme hekeej Deheveer Deeeqmle iegCeJeee yeveeS jKeves kes efueS heCeeueer leweej
kejves Deewj Gheee DeejbYe kejves ceW meneelee kejleer nw.
2011 - 2012 | 80

To set up standard and uniform credit evaluation system

and procedures to monitor portfolio performance and set up
guideposts to augment income from non-fund exposures
Strengthen the credit delivery system and to clearly lay down

the preferred deployment area of credit, keeping in view the
socio-economic obligations, profitability, past experience of
asset impairment and with greater focus on retail banking.
To address issues of credit concentration and to set up

prudential credit exposure norms.
To build and maintain a well diversified portfolio for an orderly

asset growth.
To set up a Credit Risk Management System with parameters

for risk identification, measurement, monitoring and mitigation
To provide for Loan Review Mechanism.
To set up a risk based Loan Pricing Policy.
To provide for dissemination of information to enable informed

credit decision making at all levels and to facilitate proper
training of field staff on credit appraisal and monitoring
To provide for adequate delegation of discretionary authority

at all levels.
Architecture and Systems of the Bank:

A Sub-Committee of Directors has been constituted by

the Board to specifically oversee and co-ordinate Risk
Management functions in the Bank.
Credit Risk Management Committee has been set up to

formulate and implement various credit risk strategy including
lending policies and to monitor Banks Enterprise-wide Risk
Management function on a regular basis.
Formulating of policies on standards for credit proposals,

financial covenants, rating standards and benchmarks.
Credit Risk Management function deal with identification,

measurement, monitoring and controlling credit risk within the
prescribed limits.
Enforcement and compliance of the risk parameters and

prudential limits set by the Board/regulator etc.,
Laying down risk assessment systems, developing MIS, and

monitoring quality of loan portfolio, identification of problems,
and correction of deficiencies.
Evaluation of Portfolio, conducting comprehensive studies

on economy, industry, test the resilience on the loan portfolio
etc.,
Improving credit delivery system upon full compliance of laid

down norms and guidelines.
d. The Scope and Nature of Risk Reporting and / or

Measurement System:
The Bank has in place a robust credit risk rating system for its
credit exposures. An effective way to mitigate credit risks is to
identify potential risks in a particular asset, maintain a healthy asset
quality and at the same time impart flexibility in pricing assets to
meet the required risk-return parameters as per the banks overall
strategy and credit policy.
The banks robust credit risk rating system is developed in-house
and is designed to assist the bank in determining the Probability of
Default and the severity of default, among its loan assets and thus
allow the bank to build systems and initiate measures to maintain
its asset quality.
* $eCe peesefKece kes heefjceeCeelceke hekeve efvecve hekeej nQ :
e. The Quantitative Disclosures in respect of Credit Risk are as under:
(` kejes[ ceW)
(` In crore)
e.meb. #es$e/Geesie Territory / Industry
Amount
kegue $eCe (efveJeue heeJeOeeve)
56692.54
Sl. No.
(i)
Total credit (Net of provision)

(ii)
DeefieceeW kee Yeewieesefueke efJelejCe
Geographic Distribution of Advances.
efJeosMee Overseas
osMeer Domestic
Oejsuet $eCeeW kee GeesieJeej efJelejCe
(iii)
Industry type distribution of domestic exposures
Keveve Deewj GlKeveve (keeseuee meefnle) Mining & Quarrying (incl. Coal)
ueesne SJeb Fmheele Iron & Steel
Deve OeelegSb SJeb Oeeleg Glheeo Other Metals & Metal Products
meYeer FbefpeveereeEjie All Engineering
F& Jem$e Geesie Cotton Textile
pet Jem$e Geesie Jute Textile
Deve Jem$e Geesie Other Textiles
eerveer Sugar
eee Tea
Keee mebmeeOeve Food Processing
Keee lesue (Jevemheefle meefnle) Vegetable oils (incl. Vanaspati)
keeiepe SJeb keeiepe Glheeo Paper & Paper Products
jye[, hueeeqmke Glheeo Rubber , Plastic & Products
jmeeeve, jbie meeceieer, heW SJeb Deew<eOeere efpemeceW mes
0.00
56692.54
efveefOe DeeOeeefjle yekeeee + efveJesMe
Fund Based Outstanding +

Investment
43.04
2610.85
430.89
1596.46
1043.16
2.68
1181.65
116.16
0.75
636.23
282.60
200.48
464.53
1589.46
Chemicals, Dyes, Paints & Pharmaceutical of which:
Keeo Fertilizers
hesês-jmeeeve Petro- Chemicals
Deew<eOe SJeb Heece&metefkeume Drug & Pharmaceuticals
meerceW Cement
uesoj SJeb uesoj Glheeo Leather & Leather Products
pesce SJeb pJesuuejer Gems & Jewellery
efvecee&Ce Construction
hesêsefueece, keeseuee Glheeo SJeb hejceeCeg FOeve Petroleum , Coal Products and Nuclear Fuels
Jeenve, Jeenve hegpex SJeb heefjJenve GhekejCe Vehicles, Vehicles Parts & transport Equipments
kebhetj mee@HeJesej Computer Software
yegefveeeoer megefJeOeeDeeW kes efueS, efpeveceW mes Infrastructure of which:
efJeegle Power
otj mebeej Telecommunications
jes[ SJeb hees& Road & Ports
Deve yegefveeeoer megefJeOeeSb Other Infrastructure
Sve.yeer.SHe.meer NBFCs
Jeeheej Trading
hese SJeb lecyeeket Beverage & Tobacco
ueke[er SJeb ueke[er Glheeo Wood & Wood Products
Deve Geesie Other Industries
157.44
583.99
280.46
567.98
282.25
632.01
193.25
102.12
298.54
73.88
11675.90
8972.22
581.00
854.49
1268.19
6445.45
1622.91
4.56
77.38
1982.60
Jeeef<e&ke efjHees&
2011 - 2012 | 82
efJeegle #es$e kees efoee ieee kegue $eCe ` 8972.22 kejes[ nw pees kegue $eCe kee
15.70% nw, otj mebeej ` 581.00 kejes[ (1.02%), jes[ SJeb Hees& ` 854.49
kejes[ (1.49%) leLee `Deve yegefveeeoer megefJeOeeDeeW' kees efoee ieee $eCe `1268.19
kejes[ nw pees kegue $eCe kee 2.22% nw.
e. iewj-efve<heeoke Deefiece SJeb efveJesMe kes mebyebOe ceW hekeve :
ke. kegue Sve.heer.S:
esCeer Category
Total credit exposure to Power sector is ` 8972.22 crore which

constituted 15.70% of total credit, Telecom ` 581.00 crore (1.02%),
Road & Ports ` 854.49 crore (1.49%) and to Other Infrastructure is
`1268.19 crore which constituted 2.22% of total credit.
f. Disclosure in respect of Non-performing Advances and
Investments:
a. Gross NPA
` kejes[ ceW
` In Crore
392.68
Ghe ceeveke Sub Standard

mebefoiOe - Doubtful 1
neefve Loss
kegue Sve.heer.S Total NPA
Ke. efveJeue Sve.heer.S keer jkece ` 571.73 kejes[ nw.
233.16
156.29
76.06
98.31
956.50
b. The amount of net NPA is ` 571.73 Crore
ie. Sve.heer.S Devegheele efvecve hekeej nw :
c. The NPA ratios are as under:

mekeue DeefieceeW ceW mekeue Sve.heer.S. Gross NPAs to Gross Advances
efveJeue DeefieceeW ceW efveJeue Sve.heer.S. Net NPAs to Net Advances
Ie. kegue Sve.heer.S ceW Gleej e{eJe efvecve hekeej nQ
- 1.67 %
- 1.01 %
d. The movement of gross NPAs is as under:
ece meb.
efJeJejCe
Sl. No.
(i)
Particulars
Je<e& kes DeejbYe ceW DeLe Mes<e Opening Balance at the beginning of the year
Je<e& kes oewjeve Je=ef Addition during the year
(iii)
Je<e& kes oewjeve Iee Reduction during the year
(iv)
Je<e& kes Deble ceW Fefle Mes<e Closing Balance as at the end of the year (i + ii iii)
*. Sve.heer.S. kes heeJeOeeve ceW Gleej e{eJe Fme hekeej nw
(ii)
` kejes[ ceW
` In Crore
842.24
722.19
607.93
956.50
e. The movement of provision for NPA is as under:
ece meb.
efJeJejCe
Sl. No.
(i)
Particulars
Je<e& kes oewjeve efkeS ieS heeJeOeeve Provision made during the year
(iii)
Je<e& kes oewjeve [eues ieS yes Keeles Write-off made during the year
(iv)
Je<e& kes oewjeve Jeeheme efueS ieS DeefOeke heeJeOeeve Write-back of excess provisions made during the year
(v)
Je<e& kes Deble ceW Fefle Mes<e Closing Balance as at the end of the year (i+ii-iii-iv)
e. iewj efve<heeoke efveJesMeeW keer jkece ` 53.65 kejes[ nQ.
(ii)
f.
` kejes[ ceW
` In Crore
290.16
262.13
193.90
24.06
382.45
The amount of non-performing investments is ` 53.65 crore.
. iewj efve<heeoke efveJesMeeW kes efueS efkeS ieS heeJeOeeveeW keer jkece ` 53.65 kejes[ nw.
g. The amount of provisions held for non-performing investments is ` 53.65 crore
pe. efveJesMeeW hej cetueneme kes efueS heeJeOeeveeW ceW Gleej e{eJe Fme hekeej nw :
h. The movement of provisions for depreciation on investments is as under:
ece meb.
Sl. No.
(i)
(ii)
(iii)
(iv)
efJeJejCe
Particulars
Je<e& kes oewjeve efkeS ieS heeJeOeeve Provision made during the year
Je<e& kes oewjeve [eues ieS yes Keeles Write-off made during the year
Se er Sce ceW Debleefjle S SHe Sme / Se SHe er kes Debleie&le efveJesMe kee yener cetue Ieekej meceeeesefpele cetueneme
` kejes[ ceW
` in Crore
91.31
104.23
0.00
15.39
Depreciation adjusted by reducing book value of Investment under AFS/ HFT category shifted to HTM
(v)
Je<e& kes Deble ceW Fefle Mes<e
Closing Balance as at the end of the year (i+ii-iii-iv)
180.15
$eCe peesefKece : mW[[e&Fm[ Deheese kes Devegmeej mebefJeYeeie kee hekeve:

mW[[e&Fm[ Deheese kes Debleie&le yeQke, Iejsuet $eCe osves kes efueS Yeejleere efjpeJe& yeQke
eje Devegceesefole F&.meer.S.DeeF&. (efJeosMeer $eCe efveOee&jCe mebmLeeve) pewmes meer.S.Deej.F&,
meer.Deej.DeeF&.Sme.DeeF&.Sue, efHede Fbef[ee SJeb DeeF&.meer.Deej.S. keer jseEie mJeerkeej
kejlee nw. efJeosMeer $eCeeW kes efueS yeQke mW[[& SC[ hegDej, cet[er SJeb efHedme keer jseEie
mJeerkeej kejlee nw.
yeQke ye[s kee@heexjs GOeejkelee&DeeW kees F&.meer.S.DeeF&. mes jseEie heehle kejves kes efueS
heeslmeeefnle kejlee nw leLee peneb keneR Jes jseEie GheueyOe nQ Gvekee Gheeesie peesefKece
Jeeueer DeeeqmleeeW keer jseEie kes efueS kejlee nw.
mW[[e&Fm[ Deheese kes Devegmeej peesefKece kece kejves kes yeeo peesefKece Oeeefjle
Deeeqmleeeb efvecveefueefKele hecegKe leerve peesefKece esefCeeeW ceW efvecve Devegmeej nQ :
(i) efveefOe DeeOeeefjle $eCe
V. Credit risk: disclosures for portfolios subject to the

standardised Approach:
V.
Under Standardized Approach, the bank accepts rating of all RBI

recognised ECRAs (External Credit Rating Agencies ) namely
CARE, CRISIL, Fitch India and ICRA for domestic credit exposures.
For overseas credit exposures the bank accepts rating of Standard
& Poor, Moodys and Fitch as per RBI guidelinesew
The bank encourages large corporate borrowers to solicit ratings
from ECAI and has used these ratings for calculating risk weighted
assets wherever such ratings are available.
The risk weighted assets after risk mitigation subject to Standardized
Approach (rated and unrated) in the following three major risk
buckets are as under:
(` kejes[ ceW)
(i) Fund based exposures
$eCe jeefMe
100% mes
Exposures
31019.23
kece At below 100%

23653.46
oj Hej At 100%
2486.50
100% mes DeefOeke At more than 100%
(ii) legueve he$e ceW Meeefceue ve nesves Jeeues $eCe efpemeceW Deveenefjle / Deheege meerceeSb Yeer Meeefceue nQ (` kejes[ ceW)
100% keer
(ii) Off-Balance Sheet exposures including undrawn / unutilized limits :
$eCe jeefMe
100% mes
Exposures
7403.64
(` in Crore)
peesefKece Jeeueer Deeefmleeeb
Risk weighted Assets

12347.41
23554.77
3523.87
(` kejes[ ceW) (` in Crore)

peesefKece Jeeueer Deeefmleeeb
Risk weighted Assets

1044.47
kece At below 100%

7645.02
2594.65
oj Hej At 100%
914.63
401.64
100% mes DeefOeke At more than 100%
VI. Credit Risk Mitigation :
VI. $eCe peesefKece Ieevee :
Bank obtains various types of securities (which may also be termed
yeQke Deheves GOeejkelee&DeeW kees efoS ieS $eCeeW (efveefOe DeeOeeefjle SJeb iewj-efveefOe DeeOeeefjle)
as collaterals) to secure the exposures (Fund based as well as
keer megj#ee kes efueS efJeefYeVe hekeej keer heefleYetefleeeb (efpemes mebheee|eke heefleYetefle Yeer kene
non-fund based) on its borrowers. Generally following types of
pee mekelee nw) heehle kejlee nw. meeceevele efvecvehekeej keer heefleYetefleeeb (eens Jen
securities (whether as primary securities or collateral securities) are
heeLeefceke heefleYetefle nes ee meheee|eke heefleYetefle) ueer peeleer nQ :
taken:
1. eue Deeeqmleeeb pewmes me@ke, eue ceMeervejer Deeefo.
1. Movable assets like stocks, movable machinery etc.
2. Deeue Deeeqmleeeb pewmes Yetefce, YeJeve, hueeb SJeb ceMeervejer.
2. Immoveable assets like land, building, plant & machinery.
3. yeQke keer Deheveer pecee jeefMeeeb.
3. Banks own deposits.
4. Sve.Sme.meer, DeeF&.Jeer.heer., kes.Jeer.heer., mejkeejer yeeb[, Yeejleere efjpeJe& yeQke kes
4. NSCs, IVPs, KVPs, Govt. Bonds, RBI Bonds, LIC policies, etc.
yeeb[, peerJeve yeercee efveiece keer hee@efueefmeeeb Deeefo.
5. Cash Margin against Non-fund based facilities.
5. iewj efveefOe DeeOeeefjle megefJeOeeDeeW hej vekeo ceee|peve.
6. mJeCe& DeeYet<eCe.
6. Gold Jewellery.
7. Devegceesefole meteer kes Devegmeej Mesej.
7. Shares as per approved list.
The bank has well-laid down policy on valuation of securities
yeQke kees heYeeefjle heefleYetefleeeW kes cetueebkeve kes efueS yeQke kes heeme megefveOee&efjle hee@
charged to the bank.
efuemeer nw.
The Bank has applied securities mentioned at sr. no. 3 to 6 above
$eCe peesefKece Ieeves kes efueS yeQke ves Gheeg&e ece.meb. 3 mes 6 ceW GequueefKele
as
Credit Risk Mitigants.
heefleYetefleeeW kee Gheeesie efkeee nw.
The main types of guarantors against the credit risk of the bank are:
yeQke kes $eCe peesefKece hej cegKe hekeej kes ieejbj Fme hekeej nQ :
Individuals (Personal guarantees)
Jeefe (Jeefeiele ieejber)
Corporate
kee@heexjs
Central Government
keW mejkeej
jepe mejkeej
State Government
F&.meer.peer.meer.
ECGC
meer.peer.SHe.er.Sme
CGFTS
100% keer
Jeeef<e&ke efjHees&
2011 - 2012 | 84
- II ekeerkejCe
CHAIRMAN yes&meue
MANAGING
DIRECTORSS STATEMENT Basel II Disclosures
meer.Deej.Sce. mebheee|eke heefleYetefleeeb DeefOekeebMele yeQke keer Deheveer peceeDeeW hej leLee
mejkeejer heefleYetefleeeW, peerJeve yeercee efveiece hee@efuemeer hej $eCeeW kes efueS GheueyOe nQ. meer.
Deej.Sce heefleYetefleeeb iewj efveefOe DeeOeeefjle megefJeOeeDeeW pewmes ieejbefeeW SJeb meeKe he$eeW kes
efueS Yeer ueer peeleer nQ.
yeQke kes $eCeeW kes efueS meer.Deej.Sce kes he ceW hee$e ieejberkelee& (yesmeue II) kes Devegmeej
cegKe he mes keW/jepe mejkeej, F&.meer.peer.meer., meer.peer.SHe.er.Sme nQ.
efoveebke 31.03.2012 kees yekeeee $eCeeW ceW mes keewleer kes efueS hee$e kegue DeeqmLejlee
meceeeesefpele $eCe peesefKece efceefieb ` 3626.87 kejes[ nQ.
VII. heefleYeteflekejCe :
efoveebke 31 ceee& 2012 kees yeQke kes heeme Deheveer DeeeqmleeeW kes heefleYeteflekejCe kee keesF&
ceeceuee veneR nw.
VIII. Jeeheej yener ceW yeepeej peesefKece
yeQke, yeepeej peesefKece kees yeepeej keercele ceW nes jner heefleketue ieefleefJeefOeeeW mes nesvesJeeueer
mebYeeJe neefve kes he ceW heefjYeeef<ele kejlee nw. efvecveefueefKele peesefKeceeW kees yeepeej
peesefKece kes he ceW efveOee&efjle efkeee ieee nw :
yeepe oj peesefKece
cege peesefKece
keercele peesefKece
peeseKf ece heyebOeve kes efueS, yeQke kes efveosMeke ceb[ue ves efJeefYeVe meerceeSb pewmes kegue efveheeve
meerceeSb, neefve jeskeves keer meercee leLee peeseKf ece cetue meerceeSb efveOee&ejf le keer nQ. peeseKf ece
meerceeSb, Kegues yeepeej keer eqmLeefleeeW kes peeseKf eceeW kee efveeb$eCe kejleer nQ. $eCe neefve jeskeves
keer meercee, ngF& SJeb nesvesJeeueer neefveeeW kees Yeer Meeefceue kejlee nw. yeQke ves Yeejleere efjpeJe&
yeQke kes efoMeeefveosMeeW kes Devegmeej ês [
E ie heesH& eeseuf eees nsleg yeepeej peeseKf ece hej hetpb eer heYeej
kes heefjkeueve kes efueS mW[[e&Fm[ [etjMs eve Dehees e veeceke Gefele heCeeueer Deheveeeer nw.
Fme hekeej heefjkeefuele hetpb eer heYeej kees peeseKf ece Jeeueer DeeeqmleeeW ceW Debleefjle efkeee peelee nw.
meer.Deej.S.Deej. keer ieCevee kes efueS $eCe peeseKf ece kes efueS kegue peeseKf ece Jeeueer DeeeqmleeeW,
yeepeej peeseKf ece leLee heefjeeueve peeseKf ece hej efJeeej efkeee peelee nw.
efoveebke 31 ceee& 2012 kees yeepeej peesefKece (mW[[e&Fm[ [etjsMeve Deheese kes
Devegmeej) hej hetbpeer heYeej efvecve hekeej nw :
ece meb.
Sl. No.
I

(i)
(ii)
(iii)
(iv)
II

a.
b.
III
CRM collaterals are mostly available in Loans Against Banks Own

Deposit and Loans against Government Securities, LIC Policies.
CRM securities are also taken in non fund based facilities like
Guarantees and Letters of Credit.
Eligible guarantors (as per Basel II) available as CRM in respect of
Banks exposures are mainly Central/ State Government, ECGC,
CGFTS.
The total volatility adjusted Credit Risk Mitigants eligible for
deduction from the outstanding exposures as on 31.03.2012 are
` 3626.87crore.
VII. Securitisation:
The Bank does not have any case of its assets securitised as on
31st March, 2012.
VIII. Market risk in trading book :
The Bank defines market risk as potential loss that the Bank may
incur due to adverse developments in market prices. The following
risks are identified as Market risk:
Interest Rate Risk
Currency Risk
Price risk
To manage risk, Banks Board of Directors has laid down various
limits such as Aggregate Settlement limits, Stop loss limits and
Value at Risk limits. The risk limits, control the risks arising from
open market positions. The stop loss limit takes into account
realized and unrealized losses. Bank has put in place a proper
system for calculating capital charge on Market Risk on Trading
Portfolio as per RBI Guidelines, viz., Standardised Duration
Approach. The capital charge thus calculated is converted into Risk
Weighted Assets. The aggregated Risk Weighted Assets for credit
risk, market risk and operational risk are taken in to consideration
for arriving at the CRAR.
Capital charge on Market Risk (as per Standardised Duration
Approach) as on 31st March, 2012 is as under:
peesefKece esCeer
Risk Category
yeepe oj (S + yeer) Interest Rate (a+b)

meeOeejCe yeepeej peesefKece General market risk
efveJeue eqmLeefle Net Position
ne@efjpeeWue DemJeerke=efle Horizontal disallowance
Jese|keue DemJeerke=efle Vertical disallowance
efJekeuhe Options
efJeefMe peesefKece Specific Risk
F&eqkeJeer peesefKece Equity Risk
meeOeejCe yeepeej peesefKece General market risk
efJeefMe peesefKece Specific risk
efJeosMeer efJeefvecee peesefKece (mJeCe& meefnle)
Foreign Exchange Risk (including Gold)
IV
mW[[e&Fm[ [etjsMeve Deheese (I + II+III) kes Debleie&le yeepeej peesefKece kes efueS kegue hetbpeer heYeej
Total capital charge for market risks under Standardised duration approach (I + II+III)

Amount (` In crore)
120.46
120.46
0.00
0.00
0.00
24.19
20.00
10.00
10.01
4.50
169.16
IX.
heefjeeueve peesefKece
Yeejleere efjpeJe& yeQke kes efoMeeefveosMeeW kes DeeOeej hej, yeQke ves heefjeeueve peesefKece
kes efueS hetbpeer keer DeeJeMekeleeDeeW kes heefjkeueve kes efueS yesefmeke Fbef[kesj Deheese
Deheveeee nw. efoveebke 31 ceee& 2012 kees heefjeeueve peesefKece kes efueS peesefKece Jeeueer
Deeeqmle ` 2957.47 kejes[ Leer.
X.
yeQeEkeie yener ceW yeepe oj peesefKece (DeeF&.Deej.Deej.yeer.yeer.)
yeepe oj peesefKece keer oes eqkeesCeeW mes ceehe SJeb efveiejeveer keer peeleer nw.
peesefKece hej Deee (heejbheefjke Deblejeue efJeMues<eCe) (DeuheeJeefOe) :
Fme Deheese kes Debleie&le yeQke keer efveJeue yeepe Deee hej yeepe oj ceW heefjJele&ve kes legjble
heYeeJe kee efJeMues<eCe efkeee peelee nw.
IX. Operational risk :
In line with RBI guidelines, Bank has adopted the Basic Indicator
Approach to compute the capital requirements for Operational
Risk. Risk Weight Asset for the Operational Risk as at 31st March,
2012 is at ` 2957.47 Crore.
X. Interest rate risk in the banking book (IRRBB) :
The interest rate risk is measured and monitored through two
approaches:
Earning at Risk (Traditional Gap Analysis)(Short Term):
The immediate impact of the changes in the interest rates on net
interest income of the bank is analyzed under this approach.
efJeefYeVe JeeleeJejCeeW ceW peesefKece ceW Deee Depe&ve kee efJeMues<eCe efvecve hekeej
efkeee ieee nw :
i.
Deee keJe& peesefKece : DeeeqmleeeW leLee oseleeDeeW kes efueS veeres keer Deesj 0.50%
heefjJele&ve ceevee peelee nw. Fme JeeleeJejCe ceW yeepe oj ceW 50 DeeOeej DebkeeW keer
efiejeJe mes Deieues Je<e& kes efueS efveJeue yeepe Deee hej ` 101.93 kejes[ kee
heefleketue heYeeJe he[siee.
1.
otmejs JeeleeJejCe ceW, efpemeceW ojW efveJesMe Deewj peceeDeeW kes efueS, Deefiece mebefJeYeeie
kes efueS veneR, 50 DeeOeej Debke ye{eF& peeleer nQ. Fme JeeleeJejCe ceW eefo yeepe ojeW
ceW 50 DeeOeej DebkeeW keer efiejeJe Deeleer nw lees yeQke keer efveJeue yeepe Deee hej
`65.76 kejes[ kee vekeejelceke heYeeJe nesiee.
2.
i.
1.
2.
ii.
F&eqkeJeer kee Deee|Leke cetue (DeJeefOe Deblejeue efJeMues<eCe) (oerIee&JeefOe)
ke. F&eqkeJeer kee Deee|Leke cetue %eele kejves nsleg F&eqkeJeer keer mebMeesefOele DeJeefOe heehle
kejves kes efueS DeeeqmleeeW leLee oseleeDeeW keer mebMeesefOele DeJeefOe keer ieCevee keer
peeleer nw. F&eqkeJeer kes Deee|Leke cetue kes Demej kes heYeeJe kee efJeMues<eCe DeJeefOe
Deblejeue heefle mes Iejsuet heefjeeueveeW kes efueS efveeefcele DeblejeueeW hej 100
DeeOeej DebkeeW keer oj hej kece kejkes efkeee peelee nw.
The Earning at Risk is analyzed under different scenarios
as under :
Yield curve risk : A parallel downward shift of 0.50% is
assumed for assets as well as liabilities. In this scenario, a fall
in interest rates by 50 basis points will impact NII for the next
year by only ` 101.93 crore.
In the second scenario where the rates are increased by 50 bps
for investments and deposits and not for advances portfolio. In
this scenario, if interest rates fall by 50 basis points, the Banks
NII will be impacted by negative `65.76 crore.
ii
Economic Value of Equity (Duration Gap Analysis) (Long
term) :
a.
Economic Value of Equity is done by calculating modified

duration of assets and liabilities to arrive at the modified
duration of equity. Impact on the Economic Value of Equity
is analyzed for a 100 bps rate shock at regular intervals for
domestic operations through Duration Gap Method.
Ke. yeepe ojeW ceW 100 DeeOeej Debke kece efkeS peeves kes keejCe yeQke keer efveJeue mebheefe
hej kegue Demej Iejsuet heefjeeueveeW kes efueS efoveebke 31.03.2012 kees `293.21
kejes[ nw.
b. The net impact on Net Worth of the bank against 100 bps
yeQke ves Yeejleere efjpeJe& yeQke eje peejer yesmeue II efoMeeefveosMeeW kee Devegheeueve efkeee
nw efpemeceW vetvelece hetbpeer DeeJeMekelee, hekeve DeeJeMekelee Meeefceue nQ. keejesyeej
kes oewjeve yeQke ves Meeefceue peesefKece kees efveOee&efjle kejves, Gmekes heYeeJe kees ceeheves,
Gmes kece kejves keer lekeveerke Deheveeves/Ssmes peesefKeceeW kees kece kejves kes efueS
DeeJeMeke Gheee kece kejves kes efueS heCeeueer Deewj heefeee leweej keer nQ. Deeies Ssmes
peesefKeceeW keer efveiejeveer Deewj Gvekees kece kejves kee keee& efvejblej DeeOeej hej peejer
jnsiee.
The Bank has thus complied with the Basel II guidelines issued
downward movement in interest rates is ` 293.21 Crore as on

31.03.2012 for domestic operations.
by the Reserve Bank of India including maintenance of minimum

capital requirements, disclosure requirements. In the course of its
business, Bank has set in place systems & procedures to identify
the risks involved, measure the impact thereof, adhere to mitigation
techniques / take necessary steps to mitigate such risks. Further,
monitoring of such risks and mitigation thereof is done on an ongoing basis.
Jeeef<e&ke efjHees&
2011 - 2012 | 86
31 ceee&, 2012 keer eqmLeefle kes Devegmeej legueve he$e BALANCE SHEET AS AT 31st MARCH 2012
Devegmeteer
Reserves and Surplus

peceejeefMeeeb Deposits
GOeej Borrowings
Deve oseleeSb leLee heeJeOeeve
Other Liabilities and Provisions
eqmLeefle kes Devegmeej
As at 31.03.2012
`
As at 31.03.2011
`
1
2
3500585
41272729
3333891
33225353
3
4
5
771667970
38809480
18628402
642096190
16916597
12812164
873879166
708384195
SCH
hetbpeer Deewj oseleeSb Capital And Liabilities

hetbpeer Capital
Deejef#eefleeeb Deewj DeefOeMes<e
` 000 kees es[ efoee nw ` 000s omitted

31-03-2011 keer
31-03-2012 keer
pees[ TOTAL
Deeeqmleeeb ASSETS
Yeejleere efj]peJe& yeQke ceW vekeoer Deewj DeefleMes<e
51949556
47214119
yeQkees ceW DeefleMes<e Deewj ceebie hej leLee Deuhe metevee hej heehe Oeve
3562434
6873986
8
9
10
11
230276480
566925376
4066337
17098983
187689137
448280451
4037440
14289062
873879166
708384195
400112172
54747844
148333991
39624151
Cash and Balances with Reserve Bank of India

Balances with Banks and Money at Call & Short Notice
efveJesMe Investments
Deefiece Advances
eqmLej Deeeqmleeeb Fixed Assets
Deve Deeeqmleeeb Other Assets
pees[ TOTAL
12
Deekeeqmceke oseleeSb Contingent Liabilities

mebienCe kes efueS efyeue Bills For Collection
cenlJehetCe& uesKeebkeve veerefleeeb Significant Accounting Policies
uesKee Yeeie kes he ceW efhheefCeeeb Notes forming Part of Accounts
Gheeg&e Hee@ce& ceW GequueefKele Devegmetefeeeb legueve-he$e keer DeefYeVe Debie nQ.
17
18
Schedules referred to above form an integral part of Balance Sheet

vethegj efce$ee
S.kes.oe
mebpeerJe eEpeoue
Sve.Sme.efJeeveeLeve
pes.yeeuemegyeceefCeeve
DeeF&.Sce.Deuces[e
efveosMeke
efveosMeke
efveosMeke
efveosMeke

Nupur Mitra
A K Dutt
Sanjeev Jindal
N S Vishwanathan J Balasubramanian
I M Almeida
Chairperson & Mg.Director
Executive Director
Director
Director
Director
Director

Sme.heer.Mecee&
efJepee kehetj
jekesMe ieeseue
[e.heerlece eEmen
jesefnle Sce osmeeF&
cegkesMe Sce ieghlee

efveosMeke
efveosMeke
efveosMeke
efveosMeke
efveosMeke
efveosMeke

S P Sharma
Vijay Kapoor
Rakesh Goel
Dr. Pritam Singh
Rohit M Desai
Mukesh M Gupta

Director
Director
Director
Director
Director
Director

Deej.Sce.efket
peer.meer.ieie&
Sme.kes.pewve

cegKe heyebOeke
Ghe ceneheyebOeke
ceneheyebOeke

R M Tiku
G C Garg
S K Jain
Chief Manager
Dy. Gen. Manager General Manager
nceejer mebueive meceefoveebefkele Deueie efjhees& kes Devegmeej As per our separate report of even date attached
ke=les yeer.kes.Kejs SC[ ke=les ieebOeer efceveesee SC[ ke=les heer.kes.eeshe[e
ke=les Sme.Sve.OeJeve ke=les DeefJeveeMe kes jmleesieer ke=les Sme.meer.yeehevee SC[
keb.
keb
SC[ keb
SC[ keb
SC[ SmeesefmeSdme
SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
For B K Khare
For Gandhi Minocha For P K Chopra &
For S N Dhawan
For Avanish K
For S C Bapna &
& Co.
& Co.
Co.
& Co.
Associates.
Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants
osJeoee ceeFvekej
Devdatta Mainkar
Yeeieeroej Partner
Sce veb. M No 109795
YeteEheoj eEmen
Bhupinder Singh
Yeeieeroej Partner

K S Ponnuswami
Yeeieeroej Partner
megjsMe mes
Suresh Seth
Yeeieeroej Partner
Sce.veb M No 010577
Avanish K Rastogi
Yeeieeroej Partner
Sce.veb M No 072506
peehekeeMe ieghlee
Jai Prakash Gupta

Yeeieeroej Partner
Sce.veb M No 088903
31 ceee&, 2012 kees meceehle Je<e& kes efueS ueeYe SJeb neefve uesKee PROFIT & LOSS A/C FOR THE YEAR ENDED 31st MARCH 2012
Devegmeteer
meceehle Je<e& kes efueS
meceehle Je<e& kes efueS
13
14
67941278
5821702
73762980
50335257
5338409
55673666
15
16
46931251
11547450
7252869
32701641
10734162
6121565
65731570
49557368
8031410
0
8031410
6116298
0
6116298
2409423
500000
15879
3885568
1220540
0
8031410
1834890
220000
22781
3183353
855274
0
6116298
24.08
21.26
SCH
Deee INCOME
Dee|pele yeepe Interest Earned
Deve Deee Other Income
pees[ TOTAL
Jee EXPENDITURE
Jee efkeee ieee yeepe Interest Expended
heefjeeueve Jee Operating Expenses
GheyebOe SJeb Deekeeqmceke oseleeSb
II
Provisions & Contingencies
pees[ TOTAL
ueeYe / neefve PROFIT/LOSS
Je<e& kes efueS efveJeue ueeYe Net Profit for the year
Deeies ueeee ieee efveJeue ueeYe / neefve Net Profit/Loss Brought Forward
pees[ TOTAL
IV efJeefveeespeve APPROPRIATIONS
meebefJeefOeke Deejef#eefleeeW ceW DeblejCe Transfer to Statutory Reserve
efJeMes<e DeeOeejYetle Deejef#eefleeeW ceW DeblejCe Transfer to Special Infra Reserve
hetbpeeriele Deejef#eefleeeW ceW DeblejCe Transfer to Capital Reserves
jepemJe Deejef#eefleeeW ceW DeblejCe Transfer to Revenue Reserve
hemleeefJele ueeYeebMe (ueeYeebMe kej meefnle) Proposed Dividend (Incl. Dividend Tax)
leguevehe$e ceW Deeies ues peeee ieee DeefleMes<e Balance Carried over to Balance Sheet
pees[ TOTAL
heefle Mesej Depe&ve (`) (cetue / kece efkeee ngDee) Earnings Per Share (`) (Basic/Diluted)
(heefle Mesej kee Debefkele cetue ` 10/- ) (FV ` 10/- each share)
cenlJehetCe& uesKeebkeve veerefleeeb Significant Accounting Policies
uesKee Yeeie kes he ceW Notes forming Part of Accounts

31-03-2011 kees
31-03-2012 kees
III
Year ended
31.03.2012
`
Year ended
31.03.2011
`
17
18

vethegj efce$ee
S.kes.oe
mebpeerJe eEpeoue
Sve.Sme.efJeeveeLeve
pes.yeeuemegyeceefCeeve
DeeF&.Sce.Deuces[e
efveosMeke
efveosMeke
efveosMeke
efveosMeke

Nupur Mitra
A K Dutt
Sanjeev Jindal
N S Vishwanathan J Balasubramanian
I M Almeida
Executive Director
Director
Director
Director
Director

Sme.heer.Mecee&
efJepee kehetj
jekesMe ieeseue
[e.heerlece eEmen
jesefnle Sce osmeeF&
cegkesMe Sce ieghlee

efveosMeke
efveosMeke
efveosMeke
efveosMeke
efveosMeke
efveosMeke

S P Sharma
Vijay Kapoor
Rakesh Goel
Dr. Pritam Singh
Rohit M Desai
Mukesh M Gupta

Director
Director
Director
Director
Director
Director

Deej.Sce.efket
peer.meer.ieie&
Sme.kes.pewve

cegKe heyebOeke
Ghe ceneheyebOeke
ceneheyebOeke

R M Tiku
G C Garg
S K Jain
Chief Manager
Dy. Gen. Manager General Manager
nceejer mebueive meceefoveebefkele Deueie efjhees& kes Devegmeej As per our separate report of even date attached
ke=les yeer.kes.Kejs SC[ ke=les ieebOeer efceveesee SC[ ke=les heer.kes.eeshe[e
ke=les Sme.Sve.OeJeve ke=les DeefJeveeMe kes jmleesieer ke=les Sme.meer.yeehevee SC[
keb.
keb
SC[ keb
SC[ keb
SC[ SmeesefmeSdme
SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
meveoer uesKeekeej
For B K Khare
For Gandhi Minocha For P K Chopra &
For S N Dhawan
For Avanish K
For S C Bapna &
& Co.
& Co.
Co.
& Co.
Associates.
Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants
osJeoee ceeFvekej
Devdatta Mainkar
Yeeieeroej Partner
YeteEheoj eEmen
Bhupinder Singh
Yeeieeroej Partner

K S Ponnuswami
Yeeieeroej Partner
megjsMe mes
Suresh Seth
Yeeieeroej Partner
Sce.veb M No 010577
Avanish K Rastogi
Yeeieeroej Partner
Sce.veb M No 072506
peehekeeMe ieghlee
Jai Prakash Gupta

Yeeieeroej Partner
Sce.veb M No 088903
Jeeef<e&ke efjHees&
2011 - 2012 | 88
Devegmetefeeeb SCHEDULES
31 ceee&, 2012 kes legueve-he$e kes Yeeie kes he ceW Devegmetefeeeb SCHEDULES FORMING PART OF BALANCE SHEET AS AT 31st MARCH 2012
` 000 kees es[ efoee
31-03-2012 keer
II
III
IV
VI
` 000s omitted
31-03-2011 keer
As at 31.03.2012
As at 31.03.2011
30000000
30000000
3500585
3333891
3500585
3333891
9277009
7442119
2409423
1834890
11686432
9277009
1128112
1105331
Devegmeteer - 1 hetbpeer
SCHEDULE-1
CAPITAL
heeefOeke=le Authorised
heleske ` 10/- kes cetue Jeeues 300,00,00,000 Mesej
300, 00, 00,000 Shares of ` 10/- Each
peejer, DeefYeoe Deewj heoe hetbpeer
ISSUED, SUBSCRIBED AND PAID-UP
heleske ` 10/- kes cetue Jeeues 35,00,58,527 (efheues Je<e& 33,33,89,074) FeqkeJeer MesejeW keer kegue egkelee hetbpeer
35,00,58,527 (P Y 33,33,89,074) Equity Shares of ` 10/- Each Fully Paid Up
efpemeceW mes 19,33,85,874 (efheues Je<e&19,33,85,874) Mesej Yeejle mejkeej kes mJeeefcelJe ceW nQ
Of which, 19,33,85,874 (PY 19,33,85,874) shares are held by the Government of India
pees[ TOTAL
Devegmeteer - 2 Deejef#eefleeeb Deewj DeefOeMes<e
SCHEDULE-2 RESERVES AND SURPLUS
meebefJeefOeke Deejef#eefleeeb STATUTORY RESERVE
DeLeMes<e Opening Balance
Je<e& kes oewjeve heefjJeOe&ve Addition During the year
pees[ TOTAL - I
hetbpeer Deejef#eefleeeb CAPITAL RESERVE
pees[ TOTAL - II
hegvecet&ueebkeve Deejef#eefleeeb REVALUATION RESERVE
Je<e& kes oewjeve keewefleeeb Deduction During the year
pees[ TOTAL - III
Mesej heerefceece SHARE PREMIUM
pees[ TOTAL - IV
jepemJe Deejef#eefleeeb REVENUE RESERVE
pees[ TOTAL - V
efJeMes<e DeeOeejYetle Deejef#eefleeeb SPECIAL INFRA RESERVE
Je<e& kes oewjeve keewefleeeb Deduction During the year
pees[ TOTAL - VI
pees[ TOTAL (I + II + III + IV + V +VI)
nw
15879
22781
1143991
1128112
1967424
2086393
-109219
1858205
-118969
1967424
7484405
2560064
1345725
4924341
8830130
7484405
12548403
9354750
3885568
3193653
16433971
12548403
820000
600000
500000
220000
1320000
820000
41272729
33225353
` 000 kees es[ efoee
31-03-2012 keer
As at 31.03.2012
`
Devegmeteer - 3 efve#eshe
SCHEDULE-3
DEPOSITS
ceebie efve#eshe DEMAND DEPOSITS
I
i. yeQkeeW mes From Banks
ii. Deve mes From Others
II yeele yeQke efve#eshe Savings Bank Deposits
III meeJeefOe efve#eshe Term Deposits
i. yeQkeeW mes From Banks
ii. Deve mes From Others
pees[ TOTAL
i. Yeejle ceW eqmLele MeeKeeDeeW keer peceejeefMeee Deposits of Branches in India
ii. Yeejle mes yeenj eqmLele MeeKeeDeeW keer peceejeefMeeeb Deposits of Branches Outside India
pees[ TOTAL
Devegmeteer - 4 GOeej
SCHEDULE-4
BORROWINGS
Yeejle ceW GOeej Borrowings in India
I
i. Yeejleere efj]peJe& yeQke Reserve Bank of India
ii. Deve yeQke Other Banks
iii. Deve mebmLeeSb Deewj DeefYekejCe Other Institutions and Agencies
iv. yeeb[ BONDS
a) veJeesvcesMeer mLeeeer $eCeefueKele(DeeF&heer[erDeeF&) Innovative Perpetual Debt Instrument (IPDI)
b) Thejer erej II yeeb[ Upper Tier II Bonds
c) mLeeeer mebeeer DeefOeceeve Mesej (heermeerheerSme) Perpetual Cumulative Preference Shares (PCPS)
d) heefleose iewj - mebeeer DeefOeceeve Mesej (Deej.Sve.meer.heer.Sme)
Redeemable Non-Cumulative Preference Shares (RNCPS)
e) heefleose mebeeer DeefOeceeve Mesej (Deej.meer.heer.Sme)
Redeemable Cumulative Preference Shares (RCPS)
f) DeheefleYetle ieewCe $eCe Subordinated Debts Unsecured @
II Yeejle kes yeenj mes GOeej BORROWINGS OUTSIDE INDIA
pees[ TOTAL
@efpemeceW mes erej II hetbpeer kee hee$e efnmmee @ Out of which, eligible part of Tier II capital
Devegmeteer - 5 Deve oseleeSb Deewj heeJeOeeve
SCHEDULE-5 OTHER LIABILITIES & PROVISIONS
mebose efyeue Bills Payable
I
II Deblej keeee&uee meceeeespeve (efveJeue) Inter Office Adjustments (NET)
III ose yeepe Interest Payable
IV ceeveke DeeeqmleeeW nsleg Deekeeqmceke heeJeOeeve Contingent Provisions Against Standard Assets
V Deve (heeJeOeeve meefnle)Others (Including Provisions)
pees[ TOTAL
nw
` 000s omitted
31-03-2011 keer
As at 31.03.2011
741654
670530
72730200
54186650
193168396
173246513
32524576
21376546
472503144
392615951
771667970
642096190
771667970
642096190
771667970
642096190
19600000
1000000
752780
756597
2500000
2500000
3000000
3000000
0
9660000
0
9660000
3296700
38809480
7200000
16916597
7920000
2932076
2957631
632756
2691736
2242341
2512069
1666408
9859765
5945784
18628402
12812164
Jeeef<e&ke efjHees&
2011 - 2012 | 90
kees es[ efoee nw ` 000s omitted

31-03-2011 keer
keer
eqmLeefle kes Devegmeej eqmLeefle kes Devegmeej
As at 31.03.2012 As at 31.03.2011
` 000
31-03-2012
3387840
2413171
48561716
44800948
Devegmeteer 6 - Yeejleere efj]peJe& yeQke ceW vekeoer Deewj DeefleMes<e
SCHEDULE 6 - CASH AND BALANCES WITH RESERVE BANK OF INDIA

I
neLe ceW vekeoer (FmeceW efJeosMeer kejWmeer vees meeqcceefuele nQ)
II
Cash In Hand (Including Foreign Currency Notes)
Yeejleere efj]peJe& yeQke ceW DeefleMes<e Balances with Reserve Bank of India
eeuet Keeles ceW In Current Accounts
ii. Deve KeeleeW ceW (SueSSHe kes lenle) In other Accounts (Under Laf)
pees[ TOTAL
i.
51949556
47214119
617278
541140
2500000
907677
Devegmeteer - 7 yeQkeeW ceW DeefleMes<e leLee ceebie SJeb Deuhe metevee hej heehe Oeve
SCHEDULE 7 BALANCES WITH BANKS AND MONEY AT CALL AND SHORT NOTICE
I
Yeejle ceW In India
i. yeQkeeW ceW DeefleMes<e Balances with Banks
a. eeuet KeeleeW ceW In Current Accounts
b. Deve pecee KeeleeW ces In other Deposit Accounts
ii. ceebie Deewj Deuhe metevee hej heehe Oeve Money at Call and Short Notice
iii. a. yeQkeeW kes heeme With Banks
b. Deve mebmLeeDeeW kes heeme With other Institutions
pees[ TOTAL - I
II Yeejle kes yeenj Outside India
i. eeuet KeeleeW ceW In Current Accounts
ii. Deve pecee KeeleeW ceW In other Deposit Accounts
iii. ceebie Deewj Deuhe metevee hej heehe Oeve Money at Call and Short Notice
pees[ TOTAL - II
pees[ TOTAL (I + II)
` 000
31-03-2012
Devegmeteer - 8 efJeefveOeeve
SCHEDULE-8 INVESTMENTS
I Yeejle ceW efvecve ceW efJeefveOeeve Investments in India In
i. mejkeejer heefleYetefleeeB Government Securities*
ii. Deve Devegceesefole heefleYetefleeeB Other Approved Securities
iii. Mesej Shares
iv. ef[yeWej Deewj yebOehe$e Debentures And Bonds
v. meceveg<ebieer Deewj/DeLeJee men Gece Subsidiaries and/or Joint Ventures
vi. Deve Others
a. Gece hetbpeer Venture Capital
b. cetegDeue Heb[ keer etefveW Units of Mutual Funds
c. DeejDeeF[erSHe peceejeefMe Ridf Deposit
keer
As at 31.03.2012
226535
2000000
3117278
3448817
68804
445156
3356365
445156
3425169
3562434
6873986
kees es[ efoee nw
` 000s omitted
31-03-2011
keer
As at 31.03.2011
194047176
152521948
189255
373780
1113318
1450854
7842482
5511068
483225
217225
145375
43722
139483
13813769
12140345
` 000
31-03-2012

II
d.
e.
f.
g.
h.
i.
JeeefCeeqpeke he$e Commercial Paper

SDeejmeer keer heefleYetefle heeJeleer he$e Security Receipts of ARCs
pecee heceeCe he$e Certificate of Deposit
SceSmeSceF& (peesefKece hetbpeer) efveefOe MSME (Risk Capital) FUND
SceSmeSceF& hegve&efJee MSME Refinance
Deej.Se.[er.SHe RHDF
pees[ TOTAL
Yeejle kes yeenj efJeefveOeeve Investments Outside India

mekeue efJeefveOeeve Gross Investments
IeeSb: DeJe#eeCe kes efueS heeJeOeeve Less: Provision For Depreciation
efveJeue efJeefveOeeve Net Investments
*Yeeefjle heefleYetefleeeW meefnle *Includes Encumbered Securities
keer
As at 31.03.2012
kees es[ efoee nw
keer
As at 31.03.2011
1448783
141613
175593
6734427
11104191
123675
123675
2382900
1685600
` 000s omitted
31-03-2011
2469200
26601024
1316400
27614262
230276480
187689137
230276480
187689137
232077990
188602234
1801510
913097
230276480
187689137
605000
500000

31-03-2011 keer
31-03-2012 keer
As at 31.03.2012 As at 31.03.2011
` 000
Devegmeteer - 9 Deefiece
SCHEDULE-9 ADVANCES
A. i. Kejeros Deewj YegveeS ieS efyeue Bills Purchased and Discounted
ii. vekeo GOeej, DeesJej [êh Deewj ceebie hej heeflemebose $eCe
Cash Credits, Overdrafts and Loans Repayable on Demand
iii. meeJeefOe $eCe Term Loans
pees[ TOTAL
B. i. cetle& DeeeqmleeeW eje heefleYetle Secured by Tangible Assets*

ii. yeQke / mejkeejer heleeYetefleeeW eje mebjef#ele Covered by Bank/Govt. Guarantees
iii. DeheefleYetle Unsecured
pees[ TOTAL
*yener $eCeeW hej efoS ieS DeefieceeW meefnle * Includes advances against book-debts
C. I. Yeejle ceW Deefiece Advances in India
i. heeLeefcekelee #es$e Priority Sector
ii. Yeejle mejkeej mes heehe jeefMe(S[er[yuet[erDeejSme - 2008 )kes Debleie&le

Amount Receivable from Goi (Under Adwdrs-2008)
iii. meeJe&peefveke #es$e Public Sector
iv. yeQkeeW Banks
v. Deve Others
pees[ TOTAL

II. Yeejle kes yeenj Deefiece Advances Outside India
pees[ TOTAL
21613167
9554849
259809319
222124356
285502890
216601246
566925376
448280451
437331923
320393165
31385873
45363229
98207580
82524057
566925376
448280451
171530541
151244750
251852
119820894
122142016
28
4001042
275573913
170640791
566925376
448280451
566925376
448280451
Jeeef<e&ke efjHees&
2011 - 2012 | 92

31-03-2011 keer
keer
As at 31.03.2012 As at 31.03.2011
` 000
31-03-2012
Devegmeteer - 10 eqmLej Deeeqmleeeb

SCHEDULE-10 FIXED ASSETS
A. cetle& Deeeqmleeeb TANGIBLE ASSETS
I. heefjmej PREMISES
i. hetJe&Jeleea Je<e& keer 31 ceee& keer eqmLeefle kes Devegmeej ueeiele hej
(hetJe& Je<eex ceW keeflehee heefjmejeW kes hegvecet&ueebkeve kes keejCe cetue ceW Je=ef meefnle)
At Cost as at 31St March of the Preceeding Year
(Includes increase in the value on account of revaluation of certain premises in earlier
years)
ii. Je<e& kes oewjeve hegve&cetueebkeve kes keejCe heefjJeOe&ve Addition on Account of Revaluation During the Year
iii. Je<e& kes oewjeve heefjJeOe&ve Additions During the Year
iv. Je<e& kes oewjeve keewefleeeb Deductions During the Year
v. Deeleve DeJe#eeCe Depreciation to Date
vi. keee& heieefle hej WORK In Progress
pees[ TOTAL - I
II. Deve eqmLej Deeeqmleeeb (Heveeaej Deewj efHekemeej meefnle)
Other Fixed Assets (Including Furniture and Fixtures)
At Cost as on 31St March of the Preceding Year
ii. Je<e& kes oewjeve heefjJeOe&ve Additions During the Year

iii. Je<e& kes oewjeve keewefleeeb Deductions During the Year

iv. Deeleve DeJe#eeCe Depreciation to Date
pees[ TOTAL - II
B. Decetle& Deeeqmleeeb . INTANGIBLE ASSETS

I. kechetj mee@HeJesej Computer Software
At Cost as at 31St March of the Preceeding Year
ii. Je<e& kes oewjeve heefjJeOe&ve Addition During the Year

iii. Je<e& kes oewjeve keewefleeeb Deduction During the Curent Year
iv. Deeleve heefjMeesOeve Amortised to Date
pees[ TOTAL
kegue pees[ GRAND TOTAL (A+B)
Devegmeteer - 11 Deve Deeeqmleeeb
SCHEDULE-11 OTHER ASSETS

I. Deblej-keeee&uee meceeeespeve (Meg) Inter - Office Adjustments (NET)

II. heesle yeepe Interest Accrued

III. Deefiece he ceW meboe kej/eesle hej keee ieee kej (ces hee$elee SJeb Meg heeJeOeeve)
Tax Paid in Advance/Tax Deducted at Source (Incl of MAT Entitlement & Net of provision)

IV. DeemLeefiele kej Deeeqmle (Meg) Deferred Tax Asset (NET)

V. uesKeve meeceieer Deewj meche Stationery and Stamps

VI. oeJeeW kes efveheeve mJehe heehle iewj-yeQeEkeie Deeeqmleeeb
Non Banking Assets Acquired in Satisfaction of Claims

VII. Deve Others
pees[ TOTAL
4335283
4333235
0
90
0
0
2048
0
-1694674
-1555632
2655467
2781148
4116918
3916876
14768
1497
453545
375464
-149530
-175422
-3101206
-2923518
3975194
3974548
427773
375620
60401
0
52153
0
-397031
-364881
1319727
1193400
91143
4066337
62892
4037440
0
5897669
6102138
1455570
4615262
3415952
163910
26041
98600
766010
31953
98600
4810625
3905715
17098983
14289062

31-03-2011 keer
31-03-2012 keer
As at 31.03.2012 As at 31.03.2011
` 000
Devegmeteer - 12 Deekeeqmceke oseleeSb

SCHEDULE -12 CONTINGENT LIABILITIES
I. yeQke kes efJe Ssmes oeJes efpevnW $eCe kes he ceW mJeerkeej veneR efkeee ieee nw

Claims Against the Bank not Acknowledged as Debts
II.
DebMele meboe MesejeW kes keejCe oeefelJe
Liability on Account of Partly Paid Shares
III.
yekeeee Deefiece efJeefvecee mebefJeoeDeeW kes keejCe oeefelJe
Liability on Account of Outstanding Forward Exchange Contracts
IV.
ieenkeeW keer Deesj mes oer ieF& heleeYetefleeeB
Guarantees Given on Behalf of Constituents
Yeejle ceW In India

b) Yeejle mes yeenj Outside India
V. heefleienCe, he=ebkeve Deewj Deve yeeOeleeSb

Acceptances, Endorsements and Other Obligations
VI. Deve Ssmeer ceoW efpevekes efueS yeQke meceeefele he mes Gejoeeer nw

a)
19144290
24890255
309659145
71730409
34872764
28619051
36435973
23094276
400112172
148333991
54747844
39624151
Other Items for which the Bank is Contingently Liable
pees[ TOTAL
mebienCe kes efueS efyeue Bills For Collection
31 ceee&, 2012 kees meceeHle Je<e& kes efueS ueeYe SJeb neefve uesKee mes mebyebefOele Devegmetefeeeb
SCHEDULES FORMING PART OF PROFIT & LOSS ACCOUNT FOR THE YEAR ENDED 31st MARCH 2012
31-03-2011
31-03-2012
kees meceeHle Je<e&
kees meceeHle Je<e&
Year ended
Year ended
31.03.2012
31.03.2011
51611717
38204298
15444037
11927259
380131
162747
505393
40953
67941278
50335257
Devegmeteer - 13 Dee|pele yeepe

SCHEDULE - 13 INTEREST EARNED
I.
DeefieceeW/efyeueeW hej yeepe/yee

Interest/Discount on Advances/Bills
II. efJeefveOeeveeW hej Deee
Income on Investments
III. Yeejleere efj]peJe& yeQke kes DeefleMes<eeW Deewj Deve Deblej yeQke efveefOeeeW hej yeepe
Interest on Balances with Reserve Bank of India and other Inter Bank Funds
IV. Deve Others
pees[ TOTAL
Jeeef<e&ke efjHees&
2011 - 2012 | 94
31 ceee&, 2012 kees meceeHle Je<e& kes efueS ueeYe SJeb neefve uesKee mes mebyebefOele Devegmetefeeeb
SCHEDULES FORMING PART OF PROFIT & LOSS ACCOUNT FOR THE YEAR ENDED 31st MARCH 2012
31-03-2011
31-03-2012
kees meceeHle Je<e&
kees meceeHle Je<e&
Year ended
Year ended
31.03.2012
31.03.2011
Devegmeteer - 14 Deve Deee

SCHEDULE 14
OTHER INCOME
I.
keceerMeve, efJeefvecee Deewj oueeueer Commission, Exchange and Brokerage

362086
II. efJeefveOeeveeW kes efJeee hej ueeYe Profit On Sale Of Investments
15281
IeeFS : efJeefveOeeveeW kes efJeee hej neefve Less: Loss on Sale of Investments
III. Yetefce SJeb YeJeve leLee Deve DeeeqmleeeW kes efJeee hej ueeYe / (neefve) (Meg)
Profit /(Loss) on Sale of Land, Buildings and other Assets (Net)
IV. efJeosMeer efJeefvecee uesve-osve hej ueeYe (Meg)
Profit On Foreign Exchange Transactions (Net)
V. efJeosMeeW/Yeejle ceW eqmLele Deveg<ebefieeeW/kebheefveeeW/mebege GeceeW mes ueeYeebMe Deeefo kes he ceW Dee|pele Deee
Income Earned by Way of Dividends Etc. From Subsidiaries / Companies
and /or Joint Ventures Abroad/ in India
VI. efJeefJeOe Deee Miscellaneous Income
pees[ TOTAL
Devegmeteer - 15 Jee efkeee ieee yeepe
1591966
1428482
259197
346805
18998
240199
(3231)
(3831)
822141
523550
359983
278178
2704038
2871831
5821702
5338409
45281960
31173754
177526
80294
SCHEDULE 15 INTEREST EXPENDED

I.
efve#esheeW hej yeepe Interest on Deposits

II. Yeejleere efj]peJe& yeQke/Deblej-yeQke GOeejeW hej yeepe

Interest on Reserve Bank of India/Inter Bank Borrowings
III. Deve Others
pees[ TOTAL
Devegmeteer - 16 heefjeeueveiele Jee
SCHEDULE 16
I.
II.
1471765
1447593
46931251
32701641
7146753
6881958
OPERATING EXPENSES
kece&eeefjeeW kees Yegieleeve Deewj Gvekes efueS JeJemLee

Payments to and Provisions for Employees
efkejeee, kej Deewj efyepeueer Rent, Taxes and Lighting

III. cegCe Deewj uesKeve-meeceieer Printing and Stationery
IV. efJe%eeheve Deewj heeej Advertisement and Publicity
V. yeQke keer mecheefle hej DeJe#eeCe Depreciation on Bank's Property
VI. efveosMekeeW keer Heerme, Yees Deewj Jee Directors Fees, Allowances and Expenses
VII. uesKee hejer#ekeeW keer Heerme Deewj Jee (MeeKee kes uesKee-hejer#ekeeW meefnle)
Auditors Fees and Expenses (Including Branch Auditors)
VIII efJeefOe heYeej Law Charges
IX. [eke Kee&, leej Deewj sueerHeesve Deeefo Postage, Telegrams, Telephones etc
X. cejccele Deewj Devegj#eCe Repairs and Maintenance
XI. yeercee Insurance
XII. Deve Jee Other Expenditure
pees[ TOTAL
977616
809150
125450
117902
82685
163526
355981
305512
16812
10433
102053
93934
56874
48771
322143
286245
182749
165609
673526
563750
1504808
1287372
11547450
10734162
Devegmeteer 17
cenlJehetCe& uesKeebkeve veerefleeeb
17.1 uesKeebkeve kee DeeOeej
yeQke keer uesKeebkeve efJeJejefCeeeb, peye leke keneR DeveLee GuuesKe ve nes, uesKeebkeve kes
Gheee DeeOeej hej Ssefleneefmeke ueeiele mebkeuhevee kes Debleie&le leweej keer ieF& nQ Deewj
Yeejle ceW mJeerke=le ceeveke uesKeebkeve hejbhejeDeeW (peer.S.S.heer) kes meYeer Yeewefleke ceeveob[eW
kes Deveghe nQ, efpemeceW heYeeJeer meebefJeefOeke heeJeOeeve, Yeejleere efjpeJe& yeQke eje efveOee&efjle
efveeb$eke ceeveob[ / efoMeeefveosMe, ueeiet nesves keer meercee leke, Fbeqmet Dee@He ee&[
SkeeGbW Dee@He Fbef[ee (DeeF&.meer.S.DeeF&) eje peejer uesKeebkeve ceeveke Deewj Yeejle
ceW yeQeEkeie Geesie ceW meeceeve he ceW heeefuele heLeeSb Meeefceue nQ.
17.2 DevegceeveeW kee Gheeesie
peer.S.S.heer kes Devegmeej efJeeere efJeJejefCeeeb leweej kejves kes efueS heyebOeve kees efJeeere
efJeJejefCeeeW keer leejerKe kees oMee&eer ieF& DeeeqmleeeW Deewj oseleeDeeW (Deekeeqmceke oseleeSb
meefnle) keer jkece leLee efjhees& keer DeJeefOe kes efueS metefele Deee Deewj Jee kes efueS
kegue Deekeueve Deewj OeejCee yeveeves keer DeeJeMekelee nesleer nw. heyebOeve en efJeeeme
jKelee nw efke efJeeere efJeJejefCeeeW keer leweejer ceW Gheeesie efkeS ieS Devegceeve efJeJeskehetCe&
Deewj meblegefuele nw.
17.3 efJeefveOeeve
ke. JeieeakejCe kee DeeOeej
Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej mecemle efJeefveOeeveeW kees leerve esefCeeeW
ceW DeLee&led i) heefjhekeJelee leke Oeeefjle ii) efJeee nsleg GheueyOe Deewj iii) Jeeheej nsleg
Oeeefjle ceW Jeieeake=le efkeee ieee nw leLee uesKeeW ceW GvnW esefCeeeW ceW cetueneme heeJeOeeve
kes yeeo efveJeue cetue hej heke efkeee ieee nw.
Ke. cetue-efveOee&jCe
efJeefveOeeveeW kee cetue-efveOee&jCe Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
efvecveefueefKele he ceW efkeee peelee nw
DeeOeej
`heefjhekeJelee leke Oeeefjle'
Fme esCeer kes Debleie&le Oeeefjle efJeefveOeeveeW kees yeefneeW ceW Gvekeer Depe&ve ueeiele hej Deeies
ues peeee ieee nw. eefo keesF& heerefceece Depe&ve hej Deoe efkeee ieee nw lees Jen meerOeer jsKee
heefle kes heeesie mes heefjMeesefOele efkeee ieee nw.
èfyeeer kes efueS GheueyOe' leLee `Jeeheej kes efueS Oeeefjle'
Fve efJeefveOeeveeW kees yeepeej kes efueS heneeve kejkes Deueie jKee peelee nw. heleske
esefCeeeW kes efueS cetueeme/heefjJeOe&ve kees efceuee efueee ieee nw. heleske esCeer kes efueS
efveJeue cetueeme eefo keesF& nes, kee heeJeOeeve efkeee ieee nw, efkevleg efveJeue DeefOecetueve
kees es[ efoee ieee nw.
ie. keee&efJeefOe
yeQke kes meYeer efveJesMeeW kee cetueebkeve efveeefcele he ceW Deewmele ueeiele efJeefOe mes efkeee peelee
nw. efveJesMe kes ceeceues ceW Gefele heelf eYetelf eeeW kes yeepeej cetue, efyeeer kes efueS GheueyOe Deewj
Jeeheej kes efueS Oeeefjle eseCf eeeW meefnle kees ceevelee heehle me@ke Skemeesvpe kes yeepeej YeeJe
ojeW DeLeJee Yeejleere efjp] eJe& yeQke keer cetue-meteer kes DeeOeej hej efueee ieee nw.
peneB yeepeej YeeJe GheueyOe ve nes Deewj iewj metefele heefleYetefleeeW kes ceeceues ceW cetue
kee efveOee&jCe Yeejleere heeLeefceke efJeeslee mebIe eje efveele Deee-cege yeepeej Deewj
Yeejleere heeglheVeer mebIe kes meeLe mebege he mes Ieesef<ele cetue/heefjhekeJelee Deee hej
leLee SDeejmeer /Smemeer keer cegetDeue Heb[ keer etefveeW/SmeDeej kes efveJeue Deeeqmle cetue
SJeb kebheefveeeW kes MesejeW kes efveJeue yener cetue kes DeeOeej hej efkeee peelee nw.
#es$eere ieeceerCe yeQkeeW ceW Mesej hetpb eer peceejeefMeeeW meefnle efJeefveOeeve Deewj Kepeevee efyeue, JeeefCepe
he$e, ieeceerCe FbHeem^keej efJekeeme yeeBC[ kee cetueve eefuele ueeiele hej efkeee ieee nw.
Ie. Deee efveOee&jCe SJeb efJeJeskehetCe& ceeveov[
yeQke ves Yeejleere efj]peJe& yeQke eje mecee mecee hej meYeer efveJesMeeW kes Deeeqmle JeieeakejCe,
Deee efveOee&jCe SJeb efJeefveOeeveeW kes heeJeOeeve kes mebyebOe ceW leweej efkeS ieS efJeJeskehetCe&
ceeveob[eW kee Devegheeueve efkeee nw.
SCHEDULE 17
SIGNIFICANT ACCOUNTING POLICIES
17.1 BASIS OF ACCOUNTING
The Banks financial statements are prepared under the historical
cost convention, on accrual basis of accounting, unless otherwise
stated and conform in all material aspects to Generally Accepted
Accounting Principles (GAAP) in India, which comprise applicable
statutory provisions, regulatory norms/guidelines prescribed by
Reserve Bank of India (RBI), Accounting Standards issued by the
Institute of Chartered Accountants of India (ICAI), to the extent
applicable and generally the practices prevailing in the banking
industry in India.
17.2 USE OF ESTIMATES
The preparation of financial statements in conformity with GAAP
requires the management to make estimates and assumptions
considered in the reported amounts of assets and liabilities
(including contingent liabilities) as of the date of the financial
statements and the reported income and expenses during the
reporting period. Management believes that the estimates used
in the preparation of the financial statements are prudent and
reasonable.
17.3 INVESTMENTS
A Basis of Classification
Investments have been categorized as per guidelines of Reserve
Bank of India (i) Held to Maturity, (ii) Available for Sale (iii) Held for
Trading and are disclosed in the accounts under six classifications
at the value net of depreciation provision thereon.
B Valuation
Investments are valued as per Reserve Bank of India guidelines in
the following manner:
Basis:
Held to Maturity
Investments held under this category are carried in books at their
acquisition cost. Premium, if any, paid on acquisition is amortized
using straight line method.
Available for Sale and Held for Trading
These Investments are marked to market scrip wise. Depreciation/
Appreciation for each of six classifications is aggregated; net
depreciation, if any, for each classification is provided for, but net
appreciation is ignored.
C Methodology
All investments of bank are valued consistently on Average Cost
Method. Market value of quoted securities in case of Investments
included in the Àvailable for Sale and `Held for Trading
categories is taken based on market quotations of recognized
stock exchange/s or price list of Reserve Bank of India.
The value in case of unquoted securities and securities where
market quotes are not available, is determined based on Prices /
Yield to Maturity declared by Primary Dealers Association of India
jointly with Fixed Income Money Market and Derivatives Association
of India and Net Asset Value in case of units of Mutual Funds / SRs
of ARCs / SCs and Net Book Value in case of Shares of Companies.
Treasury Bills, Commercial Papers, Rural Infrastructure
Development Funds and Investments including Share Capital
Deposits in Regional Rural Banks are valued at carrying cost.
D INCOME RECOGNITION AND PRUDENTIAL NORMS
Bank follows the prudential norms formulated by Reserve Bank of
India, from time to time, as to Asset Classification of all Investments,
Income Recognition and Provisioning on such Investments.
Jeeef<e&ke efjHees&
2011 - 2012 | 96
efJeefveOeeve uesveosveeW hej keceerMeve, oueeueer, Kebef[le DeJeefOe kes yeepe Deeefo kees uesves-osves
kes Je<e& ceW ueeYe neefve uesKes ceW veeces / pecee efkeee ieee nw.
heefjhekeJelee leke Oeeefjle esCeer kes lenle efJeefveOeeveeW ceW mes efJeefveOeeveeW keer efyeeer mes ngS
ueeYe kees neefve uesKes ceW efueee peelee nw Deewj Gmekes yeeo Deejef#ele hetbpeer Keeles ceW
efJeefveeesefpele efkeee peelee nw, peyeefke efyeeer hej neefve kees ueeYe SJeb neefve Keeles ceW
meceeefnle efkeee peelee nw.
17.4 Deefiece
ke) yeQke ves Deeeqmle JeieeakejCe Deee efveOee&jCe Deewj Deefiece kes efueS heeJeOeeveerkejCe kes
mebyebOe ceW Yeejleere efj]peJe& yeQke eje mecee - mecee hej efveOee&efjle efJeJeskemeccele ceeveob[eW
kee DevegmejCe efkeee nw leLee leovegmeej meYeer DeefieceeW kees ceeveke, Gheceeveke, mebefoiOe
SJeb DeMeesOe Deeeqmle kes he ceW Jeieeake=le efkeee ieee nw.
Ke) Deefiece Sve.heer.S. KeeleeW kes efueS heeJeOeeve kes meeLe oMee&S ieS nQ. Sve.heer.S KeeleeW
kes mebyebOe ceW hegveie&efle KeeleeW kes Gefele cetue ceW efiejeJe kes yeoues ceW heeJeOeeve, efJeefJeOe
Keeles ceW Mes<e, heehle [er.DeeF&.meer.peer.meer oeJes/ F&.meer.peer.meer oeJes Deewj meceeeespeve
nesves leke Deefvee|Cele jKes ieS , DeebefMeke Yegieleeve heehle Deewj Geble Keeles ceW jKee ieee.
ie) ceeveke DeeeqmleeeW kes efueS efJeJeskemeccele ceeveob[eW kes DevegmejCe ceW meeceeve heeJeOeeve efkeS ieS
nQ. ceeveke DeeeqmleeeW hej heeJeOeeve Deewj Sve.heer.S KeeleeW keer efyeeer ceW Deefleefje heeJeOeeve legueve
he$e keer Devegmeteer meb. 5 ceW Deve oseleeSb leLee heeJeOeeve ceW Meeefceue efkeS peeles nQ.
Ie) SveheerS KeeleeW ceW keer ieF& Jemetueer meJe&heLece yekeeee cetueOeve ceW meceeeesefpele keer
peeleer nw SJeb DeefOeMes<e jeefMe eefo keesF& nes, lees Gmes Deee ceevee peelee nw.
*) Deeeqmle hegvee|vecee&Ce kebheveer (S.Deej.meer.)/heefleYeteflekejCe kebheveer (Sme.meer.)/
yeQkeeW/efJeeere mebmLeeDeeW/SveyeerSHemeer kees yeseer ieF& efJeeere mebheefeeeW kes ceeceueeW ceW
eefo efyeeer cetue efveJeue yener cetue (Sve.yeer.Jeer.) DeLee&led yener cetue-heeJeOeeve mes kece nw
lees Gmes ueeYe SJeb neefve Keeles ceW [sefye efkeee ieee nw. eefo efyeeer cetue efveJeue yener cetue
mes DeefOeke nw lees heeJeOeeve keer DeefOeke jeefMe kees heleeJee|lele kejves kes yepeee Gmekee
Gheeesie Deeeqmle S.Deej.meer/Sme.meer/yeQkeeW/SHe.DeeF&/Sve.yeer.SHe. meer kees yeseer ieF&
Deve efJeeere DeeeqmleeeW ceW nesves Jeeueer neefve keer YejheeF& nsleg efkeee peeSiee.
17.5 Deeue Deeeqmleeeb Deewj cetueeme
ke) eqmLej DeeeqmleeeW kee GuuesKe ,kegske heefjmejeW kees es[kej efpevnW hegvecet&ueebefkele
jkece hej oMee&ee ieee nw, Ssefleneefmeke ueeiele hej efkeee peelee nw.
Ke) heefjmej ceW keeflehee mebheefeeeW mes mebyebefOele Yetefce keer Ssmeer ueeiele Meeefceue nw efpemes
Deueie veneR efkeee pee mekelee nw.
ie) kechetj ne[&Jesej pees 01.04.2000 mes henues Kejeros iees nQ, hej 25% heefleJe<e&
keer oj mes [yuet. [er. Jeer. efJeefOe mes cetueeme ueieeee peelee nw peyeefke kechetj
ne[&Jesej efpevekees 01.04.2000 kees ee Gmekes yeeo Kejeroe ieee nw Gve hej cetueeme
keer meerOeer jsKee efJeefOe mes 33.33% heefleJe<e& keer oj mes cetueeme ueieeee peelee nw. Mes<e
hej Deeekej efveece 1962 kes Debleie&le efveOee&efjle oj hej Ies ngS cetue ([yuet.[er.
Jeer.) efJeefOe mes cetueneme ueieeee peelee nw.
Ie) Je<e& kes 30 efmelebyej leke eqmLej DeeeqmleeeW ceW heefjJeIe&ve hej cetue neme kees hetCe& oj
hej ueieeee ieee nw Deewj Gmekes yeeo efkeS ieS heefjJeOe&veeW hej cetueneme DeeOeer oj hej
ueieeee ieee nw.
[.) heeOeeefjle Yetefce keer ueeiele kee heefjMeesOeve, hes keer DeJeefOe nsleg efkeee ieee nw.
e) hegvecet&ueebefkele efnmmes hej ueieeee ieee DeJe#eeCe hegvecet&ueebkeve Deejef#eefle uesKee
hej heYeeefjle efkeee ieee nw.
) kebhetj mee@hJesej KeeeX kees Decetle& Deeeqmleeeb ceevee ieee nw leLee Gvns heebe Je<eex
kes yeeo heefjMeesefOele efkeee ieee nw, efpemes Gve DeeeqmleeeW kee Gheeesieer Deee|Leke peerJeve
ceevee peelee nw.
pe) eqmLej DeeeqmleeeW ceW heieefleMeerue keee& mes mebyebefOele hetBpeer Meeefceue nw.
17.6 Dehemeeceeve Deeeqmleee
eqmLej DeeeqmleeeW keer eefo keesF& Dehemeeceeve Deeeqmleeeb nes, uesKeebkeve ceeveke 28
-Dehemeeceeve Deeeqmleeeb, DeeF&meerSDeeF& eje peejer efveosMeeW kes Devegmeej efnmeeye ceW
efueee peelee nw Deewj ueeYe Deewj neefve Keeles kees heYeeefjle efkeee peelee nw.
Commission, brokerage, broken period interest on investment

transactions are debited and /or credited to Profit and Loss Account
in the year of transaction.
Profit on sale of investments under the category Held to Maturity
is taken to Profit and Loss Account and thereafter appropriated to
Capital Reserve Account whereas loss on sale of Investments is
recognized in the Profit & Loss Account.
17.4 ADVANCES
A) Bank follows the prudential norms formulated by Reserve Bank
of India, from time to time, as to Asset Classification, Income
Recognition and Provisioning thereon. Accordingly, all advances
are being classified into Standard, Sub-standard, Doubtful and
Loss Assets.
B) Advances are stated net of provisions for Non Performing Assets,
provision in lieu of diminution in the fair value of Restructured
Accounts, Balance in Sundries Account in respect of NPA accounts,
DICGC/ECGC Claims received and held pending adjustment, part
payment received and kept in Suspense Account.
C) A general provision for Standard Assets is made in conformity
with the prudential norms. Provision on Standard Assets and
excess Provision on Sale of NPA accounts are included in Other
Liabilities and Provisions in Schedule 5 to the Balance Sheet.
D) Recoveries in Non Performing Advances are first appropriated
towards principal outstanding and surplus, if any, is recognized as
income.
E) In case of sale of financial assets to the Asset Reconstruction
Company (ARC) / Securitisation Company (SC)/ Banks/ FIs /
NBFCs at a price below the Net Book Value (NBV), i.e. Book Value
Less Provision held, the shortfall is debited to the Profit and Loss
Account and in case of sale at a value higher than the NBV, the
excess provision is not being reversed but is kept for utilization to
meet the shortfall/loss on account of sale of other financial assets
to ARC/SC/Banks/FIs/NBFCs.
17.5 FIXED ASSETS & DEPRECIATION
A) Fixed assets are stated at historical cost except certain premises,
which have been stated at revalued amount.
B) Premises also include cost of land in some of the properties
where the same could not be segregated.
C) Depreciation is charged on Written Down Value (W.D.V.) Method
at the rates prescribed under the Income Tax Rules, 1962 except
that the Computer Hardware purchased before 01.04.2000 are
depreciated @ 25% p.a. on W.D.V. Method and those purchased
on or after 01.04.2000 are depreciated @ 33.33% on Straight Line
Method.
D) Depreciation on additions to fixed assets made up to 30th
September of the year is provided at full rate and on additions
made thereafter, at half the rate.
E) Cost of leasehold land is amortized over the period of lease.
F) Depreciation attributable to revalued portion is charged to the
Revaluation Reserve Account.
G Computer Software Expenses are considered as Intangible
Assets and are amortized over a period of five years, which is
considered as useful economic life of such assets.
H Fixed Assets include Capital Work-in-Progress.
17.6 IMPAIRMENT OF ASSETS
Impairment loss, if any, on Fixed Assets is recognised in accordance
with the AS 28 - Impairment of Assets, issued by ICAI and charged
to Profit and Loss Account.
17.7 heeOeeefjlee
uesKeebkeve
heefjeeueveiele hee hej efueS ieS DeeeqmleeeW kes efueS hes kee Yegieleeve , hes kes DeJeefOe kes
oewjeve uesKeebkeve ceeveke 19 -hee, DeeF&.meer.S.DeeF& eje peejer efveosMeeW kes DevegmejCe
ceW ueeYe Deewj neefve Keeles kes efnmeeye ceW efueee peelee nw.
17.8 iewj-yeQeEkeie Deeeqmleeeb
iewj-yeQeEkeie DeeeqmleeeW kee GuuesKe ueeiele hej efkeee peelee nw.
17.9 jepemJe efveOee&jCe
i) meeKe he$e / yeQke ieejbefeeW / mejkeejer keejesyeej/ yeercee hee@efueefmeeeW / cetegDeue
Heb[ GlheeoeW kes efJelejCe hej keceerMeve, uee@kej efkejeee, kej keer Jeehemeer hej yeepe,
ueeYeebMe, cetegDeue Heb[eW keer FkeeFeeW hej Deee, efkejeee Deee leLee efJeefYeVe pecee
KeeleeW hej mesJee heYeej kees Jemetueer kes DeeOeej hej efueee peelee nw .
ii) iewj efve<heeoke $eCeeW SJeb DeefieceeW hej yeepe/ t Deewj DeefieceeW / efveJesMe kee
efveOee&jCe Yeejleere efjpeJe& yeQke kes efJeJeskehetCe& efoMee efveosMeeW kes Devegmeej Jemetueer keer
meercee leke efkeee peelee nw.
iii) yes Keeles [eues iees DeefieceeW / efJeefveOeeveeW ceW ngF& Jemetueer kees efJeefJeOe Deee kes he ceW
uesKeebefkele efkeee pee jne nw.
iv) Geble heeeqhleeeW ceW 5 Je<eeX mes DeefOeke keer DeJeefOe leke he[s iewj oeJeeke=le pecee Mes<eeW
kees èfJeefJeOe Deee' kes he ceW ceevee pee jne nw. Fmekes heeeled kes oeJes, eefo ieenkeeW kees
keg Deoe efkeS ieS nQ lees Gmes Yegieleeve Je<e& ceW Jee kes he ceW heYeeefjle efkeee peelee nw.
17.10 Jee kee efnmeeye
(i) Yeejleere efjpeJe& yeQke kes heefjhe$e efoveebke 22 Deiemle 2008 kes DevegmejCe ceW,
efoveebke 22.08.2008 kees ee Gmekes yeeo heefjhekeJe Deewj Deoe meeJeefOe pecee jeefMeeeW
hej ose yeepe kee efnmeeye yeele yeQke oj hej Gheee DeeOeej hej efoee ieee nw.
(ii) MesejeW, yeeb[eW Deeefo kes efveie&ce kes Jee kees efpeme Je<e& ceW Jee efkeee ieee Gme Je<e&
ceW efnmeeye ceW efueee peelee nw.
(iii) Jeeo oeej KeeleeW kes ceeceueeW ceW efJeefOeke JeeeW kees ueeYe SJeb neefve uesKes ceW [euee
peelee nw.
(iv) mJeweqke mesJeeefveJe=e eespevee(Jeer.Deej.Sme) hej Kee& jkece kees Yegieleeve Jeeues
Je<e& ceW Meeefceue efkeee peelee nw.
17.11 efJeosMeer efJeefvecee ojeW ceW heefjJele&veeW kee heYeeJe
ke) yekeeee Jeeoe efJeosMeer cege mebefJeOeeDeeW meefnle efJeosMeer cege ceewefke ceoeW kee
cetueebkeve Yeejleere efJeosMeer cege Jeeheejer mebIe (Hes[eF& ) eje Je<ee&vle ceW peejer ojeW hej
efkeee peelee nw leLee Fme hekeej kes hegve&cetueebkeve kes HeuemJehe nesves Jeeues ueeYe SJeb
neefve kees ueeYe SJeb neefve uesKeeW ceW oMee&S nw.
Ke) efJeosMeer cege iewj - ceewefke ceoW pees Ssefleneefmeke ueeiele kes Devegmeej efueS ieS nQ,
uesve osve keer leejerKe kees efJeefvecee oj hej oMee&S nQ.
ie) ieejbefeeW, meeKe he$eeW, mJeerke=efleeeW, hejebkeveeW Deewj efJeosMeer cege keer Deve
yeeOeleeDeeW kees Yeer legueve he$e ceW oMee&ves nsleg Je<ee&vle ceW Hes[eF& eje peejer ojeW hej
hegve&cetueebefkele efkeee ieee nw.
Ie) Deee SJeb Jee mes mebyebefOele ceoeW kees uesve-osve keer efleefLe kees heeefuele efJeefvecee ojeW
hej efveOee&efjle efkeee ieee nw.
17.12 kece&eejer ueeYe
ieps eger, heWMeve SJeb mesJeeefveJe=ef e nesves hej ose DeJekeeMe vekeoerkejCe ; leLee Deve kece&eejer
megeJf eOeeSb , DeeF& meer S DeeF& eje peejer S.Sme 15[Deej] uesKee ceevekeeW keer Dehes#ee Devegmeej
yeerceebekf ele cetueebkeve kes Devegmeej ueeYe Deewj neefve Keeles kees heYeeefjle keer peeleer nQ. efJeeceeve
kece&eeefjeeW eje efleere heWMeve efJekeuhe efoS peeves leLee ies eter meercee ` 3.50 ueeKe mes
` 10 ueeKe leke ye{eS peeves kes keejCe ngF& oselee, Yeejleere efjpeJe& yeQke kes heefjhe$e meb
17.7 LEASE ACCOUNTING

Lease payments for assets taken on operating lease are recognized
in the Profit & Loss Account over the lease term in accordance with
AS 19 Leases, issued by ICAI.
17.8 NON BANKING ASSETS
Non Banking Assets are stated at cost.
17.9 REVENUE RECOGNITION
i Commission on Letters of Credit/ Bank Guarantees / Government
Business / Distribution of Insurance Policies/ Mutual Fund Products;
Locker Rent, Interest on Refund of Taxes, Dividend, Income on
Units of Mutual Funds, Rental Income, and Service Charges on
various Deposit Accounts are recognized on realization basis.
ii Interest/Discount on Non-Performing Loans & Advances/
Investments is recognized to the extent realized as per the
prudential guidelines of RBI.
iii Recoveries in Written Off Advances / Investments are being
accounted for as Miscellaneous Income.
iv Unclaimed credit balances lying in Suspense Receipts Account
for more than five years are being considered as Miscellaneous
Income. Subsequent claims, if any paid to the customers are
charged to expenses in the year of payment.
17.10 RECOGNITION OF EXPENSES
i Pursuant to RBI Circular dated 22nd August, 2008, interest
payable on matured and unpaid Term Deposits is provided on
accrual basis on Saving Bank Rate on deposits matured on or after
22.08.2008.
ii Expenses on the issue of shares, bonds etc. are recognized in the
year of incurrence
iii Legal Expenses in case of Suit Filed Accounts are charged to
Profit and Loss Account.
iv Expenditure on Voluntary Retirement Scheme [VRS] is recognized
in the year of payment.
17.11 EFFECTS OF CHANGES IN FOREIGN EXCHANGE RATES
A) Foreign Currency monetary items including outstanding forward
exchange contracts in foreign currency are valued at the year-end
on the rates issued by Foreign Exchange Dealers Association
of India (FEDAI) and the resultant profit/loss arising out of such
revaluation is accounted for in the Profit & Loss Account.
B) Foreign Currency non-monetary items which are carried in
terms of historical cost, are reported at the exchange rate on the
date of transaction.
C) Guarantees, letters of credit, acceptances, endorsements and
other obligations in foreign currency are also revalued at the yearend on the rates issued by FEDAI for the purpose of Balance Sheet
exposure.
D Income and Expenditure items are recognized at the exchange
rates prevailing on the date of transaction.
17.12 EMPLOYEE BENEFITS
Gratuity, Pension and Leave Encashment payable on retirement;
and other employee benefits are charged to Profit & Loss Account
as per actuarial valuation as required by AS 15 [R] issued by ICAI.
The liability on account of exercise of second pension option by
the existing employees, and enhancement in gratuity limit from
` 3.50 lacs to ` 10 lacs, is amortized in five years starting from
Jeeef<e&ke efjHees&
2011 - 2012 | 98
[eryeerDees[er.meb.yeerheer.yeermeer.80/21.04.018/2010-11 efoveebke 09 HejJejer 2011 kes
Devegmeej efJee Je<e& 2010-11 mes 5 Je<e& ceW heefjMeeseOf ele keer peeSieer.
17.13 Deee hej kej
Jele&ceeve kej kes efueS heeJeOeeve ueeiet kej keevetve , veeefeke Iees<eCeeDeeW/ efJeefOeke celeeW
leLee hetJe& efveOee&jCeeW kes DeeOeej hej ieCevee keer ieF& jeefMe hej ueeiet kej keer oj kee heeesie
kejles ngS efkeee ieee nw.
DeemLeefiele kej keer heneeve Ske DeJeefOe ceW GlheVe kej mes Deee Deewj uesKeebkeve Deee kes
yeere kes Deblej kees oMee&vesJeeueer Deewj Ske ee DeefOeke leovevlej DeblejeueeW ceW heefleieeceer
keer #ecelee kes DeeOeej hej keer peeleer nw. DeemLeefiele kej DeeeqmleeeW Deewj oseleeDeeW
keer ieCevee DeefOeefveeefcele ee legueve he$e leejerKe leke DeefOeefveeefcele kej ojeW Deewj kej
efJeefOeeeW kes heeesie mes keer peeleer nw.
17.14 heeJeOeeveeW, Deekeeqmceke oseleeSb Deewj Deekeeqmceke Deeeqmleeeb
ke. uesKeebkeve ceeveke 29- DeeF&.meer.S.DeeF& eje peejer heeJeOeeveeW, Deekeeqmceke
oseleeDeeW Deewj Deekeeqmceke DeeeqmleeeW kes Devegmeej, yeQke leYeer heeJeOeeveeW kees heneevelee
nw peye hetJe& efkemeer Ievee kes keejCe Gmes Jele&ceeve ceW keesF& yeeOelee nes, en mebYeeJevee nes
mekeleer nw efke mebmeeOeveeW kes yee|nieceve mes yeeOelee kee efveheeve nes peeS Deewj yeeOelee
keer jkece kee efJeemle Devegceeve ueieeee pee mekelee nw.
Ke. Deekeeqmceke oseleeDeeW kee hekeve Ssmes ceeceues ceW efkeee peelee nw peye Jele&ceeve ee
YeefJe<e ceW yeeOelee nw Deewj en mebYeeJevee veneR nw efke Gmekes efveheeve kes efueS mebmeeOeveeW
kes yee|nieceve keer DeeJeMekelee he[s.
ie. Deekeeqmceke oseleeDeeW kees ve ner efnmeeye ceW efueee nw Deewj ve ner Gmekee hekeve
efkeee nw.
Devegmeteer - 18
uesKee Yeeie kes he ceW efhheefCeeeB
18.1 ke) ceee& 2012 leke Deblej MeeKee uesKeeW ceW yekeeee heefJeeqeeW kee helee ueiee
efueee ieee nw Deewj Gvekes meceeeespeve keer heefjCeeceer heefeee heieefle hej nw.
Ke) efHevesefkeue heCeeueer ceW mJeeb mJele meblegueve neslee nw leLeeefhe keg MeeKeeDeeW ceW
heejbefYeke peer.Sue Meer<e& pewmes S.Deej.yeer.Se, ceeie&mLe ceoW, Geble heeeqhle , yeer.meer.meer.
[er., Yegieleeve keer ieF& heWMeve, meeryeerSme ceW heefjJele&ve keer DeJeefOe leke Demeceeeesefpele nQ.
meceeeespeve kee keee& heieefle hej nw. Gmekes heeeled 10 efomebyej 2011 mes efJeefMe Meer<e&
(pees efke mJeeb meblegueveJeeueer heke=efle kes nQ) peer.Sue.Meer<e& (memheWme Yegieleeve), S.Deej.
yeer.Se, ceeie&mLe ceoW, mebhes<eCe, ueeYeebMe Jeejb, Yegieleeve keer ieF& heWMeve, Yegieleeve
efkeS ieS jerHeb[ Dee[&j, vekeo hes<eCe, S.er.Sce. vekeoer) Keesues ieS nQ. veeces efueKeer
peevesJeeueer veF& heefJeeqeeW kes efueS efJeeceeve yesefmeke KeeleeW hej jeske ueieeF& ieF& nw Deewj
yekeeee veeces heefJeeqeeW kees meceeeesefpele kejves kes efueS kesJeue pecee heefJeeqeeW keer
Devegceefle oer ieF& nw.
ie) Yeejleere efj]peJe& yeQke Deve yeQkeeW kes meeLe Mes<e kee meceeeespeve efkeee ieee nw.
kegske ceeceueeW ceW keg heefJeeqeeW kes meceeeespeve kee keee& yeekeer nw.
Ie) Thej Jee|Cele (ke,Ke SJeb ie ceW ) kee KeeleeW hej he[vesJeeues heYeeJe cenlJehetCe& veneR
nw Deewj Gmekee meceeOeeve/meblegueve/meceeeespeve uebefyele jnves leke helee ueieevee mebYeJe
veneR nw.
18.2 ke. Yeejleere efj]peJe& yeQke kes mebMeesefOele efoMeeefveoxMeeW kes Devegmeej, KeeleeW ceW
ceeveke DeeeqmleeeW hej efvecve Devegmeej heeJeOeeve efkeS ieS nQ ~
i) ke=ef<e leLee ueIeg SJeb ceOece Gece #es$e kes hele#e DeefieceeW hej yekeeee $eCe kee 0.25%.
ii) JeeefCeeqpeke mLeeeer mebheoe (meerDeejF&) meskej leLee Ssmes ceeceueeW ceW peneb heefjeeueve
keer leejerKe ye{eF& ieF& nw, yekeeee jeefMe kee 1.00% .
iii) efjeeeleer ojeW hej DeeJeeme $eCe leLee ceeveke hegveie&efle DeefieceeW hej hegveie&ve keer
leejerKe mes oes Je<e& keer DeJeefOe kes efueS yekeeee $eCeeW kee 2.00%
iv) Deve meYeer DeefieceeW (DeLee&led Gheeg&e ke,Ke,ie kees es[kej) ceW yekeeee $eCe
kee 0.40%
Ke) Yeejleere efjpeJe& yeQke keer he$e meb. [eryeerDees[er. yeerheer.meb.
14898/21.04.048/2011-12 efoveebke 02 Dehewue 2012 kes DeeOeej hej DeefieceeW
the FY 2010-11 in terms of RBI circular no: DBOD.No. BP.BC.80/

21.04.018/2010-11 dated 09th February, 2011.
17.13 TAXES ON INCOME
Current Tax is provided using applicable tax rates on the
amount worked out on the basis of applicable tax laws, judicial
pronouncements / legal opinions and the past assessments.
Deferred Tax is recognised subject to consideration of prudence on
timing difference, representing the difference between the taxable
incomes and accounting income that originated in one period
and are capable of reversal in one or more subsequent periods.
Deferred Tax Assets and Liabilities are measured using tax rates
and the tax laws that have been enacted or substantively enacted
by the Balance Sheet date.
17.14 PROVISIONS,
CONTINGENT ASSETS
CONTINGENT
LIABILITIES
AND
A) As per AS 29 - Provisions, Contingent Liabilities and Contingent

Assets issued by ICAI, the Bank recognises provisions only when
it has a present obligation as a result of a past event, it is probable
that an outflow of resources is expected to settle the obligation and
a reliable estimate of the amount of obligation can be made.
B Contingent Liabilities are disclosed in a case when there is a
present or possible obligation and it is not probable that an outflow
of resources will be required to settle it.
C Contingent Assets are neither recognised nor disclosed.
SCHEDULE 18
NOTES FORMING PART OF THE ACCOUNTS
18.1 a. Matching of entries in respect of Inter Branch transactions
has been done up to March 2012 for the purpose of reconciliation,
which is an ongoing process.
b. Finacle System is self-balancing. However, in some branches
basic GL heads viz ARBH, Items-in-transit, Suspense Receipts,
BCCD, Pension Paid are unreconciled upto pre-migration period. The
reconciliation is in progress. Subsequently, specific pointing [self
balancing in nature] GL Heads [Suspense Payment, ARBH, Items-intransit, Remittances, Dividend Warrants, Pension paid, Refund Orders
paid, Cash Remittance, ATM Cash] have been opened from 10th
December, 2011. Existing basic accounts are frozen for new debits
and only credits are permitted to square-off the outstanding debits.
c. Balances with Reserve Bank of India/ other banks have been
reconciled except certain entries under process of reconciliation.
d. The consequential impact on the accounts of all as stated
above [in a, b & c] is not material & not ascertainable pending
reconciliation / balancing / adjustment.
18.2 a. Provision on standard assets has been given effect in the
accounts according to revised RBI guidelines as under:
i. 0.25% of the outstanding in the direct advances to Agriculture
and SME Sector
ii. 1.00% of the outstanding in Commercial Real Estate (CRE)
Sector and also in cases where commencement date of operations
is extended.
iii. 2.00% of the outstanding in Housing Loans @ teaser rates and
Standard Restructured Advances for a period of two years from the
date of restructuring.
iv. 0.40% of the outstanding in all other advances [i.e. except a, b
& c above.]
b. Based on Reserve Bank of India letter DBOD.
BP.No.14898/21.04.048/2011-12 April 2, 2012, the amortization
kes Gefele cetue ceW Dehesef#ele cetuedeme kes efueS heeJeOeeve kee heefjMeesOeve leLee Sej
Fbef[ee ieghe (Sej Fbef[ee kes ceeceues ceW) hegveie&efle DeeeqmleeeW ` 34.22 kejes[ kes efueS
Deefleefje heeJeOeeve keer DeeJeMekelee kes efueS efJee Je<e& 2012 -13 keer heLece efleceener
mes 8 efleceeefneeW kes oewjeve heeJeIeeve efkeee peeSiee.
18.3 MeeKee heyebOekeeW eje efoS ieS heceeCe he$eeW kes Devegmeej 449 iewj uesKee hejeref#ele
MeeKeeDeeW kes DeefieceeW kes JeieeakejCe kees heeJeOeeveeW meefnle meeqcceefuele efkeee ieee nw.
18.4 yeQke ves Fme Je<e& kes ueeYe ` 803.14 kejes[ (iele Je<e& 611.63 kejes[)
ceW mes ` 240.94 kejes[ (iele Je<e& ` 183.49 kejes[) keer jeefMe kees meebefJeefOeke
Deejef#eefleeeW ceW, SeerSce esCeer ceW jKes iees efJeefveOeevees keer efyeeer ces mes ` 1.59 kejes[
(iele Je<e& ` 2.28 kejes[) kees hetbpeer Deejef#eefleeeW ceW (meebefJeefOeke Deejef#eefleeeW ceW kej
Deewj DeblejCe kees Ieekej) Debleefjle efkeee nw.yeQke ves Deeekej DeefOeefveece 1961 keer
Oeeje 36 (i) (viii) kes DeOeerve me=efpele efJeMes<e Deejef#eefleeeW ceW ` 50 kejes[ (efheues Je<e&
22.00 kejes[) Debleefjle efkeS nQ. yeQke ves eeuet Je<e& nsleg hemleeefJele ueeYeebMe (ueeYeebMe
kej meefnle )` 122.05 kejes[ (iele Je<e& ` 85.53 kejes[) kes heeele ` 388.56
kejes[ (iele Je<e& ` 318.33 kejes[) kees Yeer jepemJe Deejef#eefleeeW ceW Debleefjle efkeee
nw.
18.5 ` 9.86 kejes[ (iele Je<e& ` 9.86 kejes[)kes oeJeeW kes heefleHeue ceW DeefOeie=nerle
iewj yeQeEkeie Deeeqmleeeb (Yetefce) hebpeerkejCe nsleg ueeqcyele nQ ~
18.6 Yeejleere efj]peJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej hekeve Fme hekeej
nw
ke. hetbpeer
a. Capital:
of provision required for diminution in the fair value of advances

and the additional provisioning requirement for the restructured
standard assets in case of Air India Group (Air India), amounting
to ` 34.22 crore will be provided over 8 quarters starting from the
first quarter of FY 2012-13.
18.3 Classification of advances and provisioning there-against
in case of 449 unaudited branches have been incorporated as
certified by the Branch Managers.
18.4 The Bank has transferred ` 240.94 crore (Previous year `
183.49 crore) to Statutory Reserve out of profit of ` 803.14 crore
for the year (Previous year ` 611.63 crore) & ` 1.59 crore (Previous
year ` 2.28 crore) to Capital Reserve (Net of taxes and Transfer
to Statutory Reserve) from the profit on sale of investments held
under HTM Category. The Bank has transferred ` 50.00
crore
in Special Reserve created u/s 36 (1) (viii) of the Income Tax Act,
1961 (Previous Year ` 22.00 crore). The Bank has also transferred
` 388.56 crore to Revenue Reserve (Previous Year ` 318.33 crore)
after proposed dividend (inclusive of dividend tax) of ` 122.05 crore
(Previous Year ` 85.53 crore).
18.5 Non-banking asset (land) acquired in satisfaction of claim
amounting to ` 9.86 crore (Previous Year ` 9.86 crore) is pending
for registration.
81.6 Disclosures in terms of RBI guidelines are as under:
efoveebke 31.03.2012 kes

Devegmeej
efoveebke 31.03.2011 kes

Devegmeej
yesmeue - II Basel II
yesmeue - II Basel II
As on 31.03.2012
meer Deej S Deej (%) CRAR (%)

ii. meer Deej S Deej - erej I hetbpeer (%)
i.
CRAR- Tier I capital (%)
meer Deej S Deej - erej II hetbpeer (%) CRAR- Tier II capital (%)
Yeejle mejkeej keer MesejOeeefjlee kee heefleMele.
iii.
Percentage of the shareholding of the Government of India
erej II hetbpeer kes he ceW pegeF& ieF& ieewCe $eCe keer jeefMe (` kejes[ ceW)
Amount of subordinated debt raised as Tier II Capital (` in crore)
Ge erej II yeeb[ kes he ceW pegeF& ieF& jeefMe (` kejes[ ceW )

Amount of Upper Tier II Bonds raised (` In crore)
veJeesvcesMeer mLeeeer $eCe efueKele keer jeefMe - erej I hetbpeer kes he ceW pegeF& ieF& jeefMe (` kejes[ ceW)
Amount of Innovative Perpetual Debt Instruments - Tier I raised (` In crore)
yeQke ves efoveebke 29.03.2012 kees Yeejleere peerJeve yeercee efveiece kees DeefOeceeveer
DeeOeej hej ` 10/- kes 1,66,69,453 F&keJeser Mesej, heefle Mesej ` 80.73 kes
heerefceece hej peejer efkeS nQ. Fmekes keejCe, 31 ceee& 2012 kees Yeejle mejkeej keer
Mesej Oeeefjlee Iekej 55.24 heefleMele jn ieF& nw.
@
11.51
13.41
8.86
9.77
2.65
3.64
55.24% @
58.01%
efJee Je<e&
As on 31.03.2011
efJee Je<e&
F Y 2011-12
F Y 2010-11
0.00
0.00
0.00
0.00
0.00
0.00
@ Bank has issued 1,66,69,453 equity shares of ` 10/- each at

a premium of ` 80.73 to Life Insurance Corporation of India on
preferential basis on 29.03.2012. As a result of this, Government of
India shareholding has reduced to 55. 24% as of March 31, 2012.
Jeeef<e&ke efjHees&
2011 - 2012 | 100
Ke .efJeefveOeeve b. Investments:
i.
efJeefveOeeve mebefJeYeeie'' Oeeefjlee keer esCeerJeej eqmLeefle Fme hekeej nw.
The category wise position of holding of Investment Portfolio is as under:
(` kejes[ ceW ` in crore)

esefCeeeb Categories
efJeefveOeeve kee mekeue cetue Gross Value of Investment
ke.heefjhekeJelee leke Oeeefjle A. Held to Maturity
Ke. efyeeer kes efueS GheueyOe B. Available for Sale
ie. Jeeheej kes efueS Oeeefjle C. Held for Trading
kegue Total
IeeSb : cetueeme Less: Depreciation
efJeefveOeeve kee efveJeue cetue Net value of Investment
31.03.2012
31.03.2011
18490.12
15698.75
4553.71
2598.96
163.97
562.51
23207.80
18860.22
180.15
91.31
23027.65
18768.91
yeQke ves Yeejle mes yeenj keesF& efJeefveOeeve veneR efkeee nw. Bank does not have any investment outside India.
ii.
efJeefveOeeve hej cetueeme nsleg heeJeOeeveeW ceW Ie -ye{
Movement of Provision for Depreciation on Investments:

DeLe Mes<e Opening Balance
pees[W : Je<e& kes oewjeve efkeee ieee heeJeOeeve Add: Provision made during the year
Ghe - eesie Sub-Total
IeeSb : Je<e& kes oewjeve [eues ieS yes Keeles Less: Write off during the year
IeeSb : SeerSce ceW Debleefjle SSHeSme / SeSHeer esCeer kes lenle efJeefveOeeve kes Debefkele cetue kees kece kej kes meceeeesefpele
cetueeme
Less: Depreciation adjusted by reducing book value of Investment under AFS/ HFT category shifted
to HTM
Fefle Mes<e Closing Balance

iii.
jshees / heleeJee|lele jshees uesveosve
2011-12
2010-11
91.31
65.91
104.23
47.61
195.54
113.52
0.00
0.00
15.39
22.21
180.15
91.31
REPO/Reverse REPO Transactions:
ke. eue efveefOe - meceeeespeve megefJeOee (SueSSHe) a. Liquidity Adjustment Facility (LAF)
Particulars
Je<e& kes oewjeve

vetvelece Mes<e

31.03. 12 kees
Je<e& kes oewjeve
Je<e& kes oewjeve
DeefOekelece Mes<e owefveke Deewmele Mes<e
yekeeee Mes<e.
Minimum
outstanding
during the year
Maximum
outstanding
during the year
Daily average
outstanding
during the year
Balance as on
31.03. 12
mejkeejer heefleYetefleeeb Govt Securities

ii. kee@heexjs $eCe heefleYetefleeeb Corporate Debt Securities
heleeJee|lele jshees kes Debleie&le Kejeroer ieF& heefleYetefleeeb.
100.00
0.00
1500.00
0.00
147.59
0.00
1500.00
0.00
mejkeejer heefleYetefleeeb Govt Securities

$eCe heefleYetefleeeb Corporate Debt Securities
100.00
0.00
1000.00
0.00
33.42
0.00
0.00
0.00
jshees kes Debleie&le yeseer ieF& heefleYetefleeeb

Securities sold under repos
i.
Securities purchased under reverse repos

i.
ii. kee@heexjs
Annual Report 2011 - 2012 | 101
Ke. Deve - Metve b. Others NIL
iv. iewj meebefJeefOeke eueefveefOe Devegheele efveJesMe mebefJeYeeie Non SLR Investment Portfolio:
ke. iewj meebefJeefOeke eueefveefOe Devegheele efveJesMeeW keer peejerkelee& mebjevee. a. Issuer Composition of Non SLR Investment:
ece peejer kelee&
meb Issuer
Sl.
No.
1
2
3
4
5
meeJe&peefveke #es$e kes Gheece PSUs

efJeeere mebmLeeSb Fls
yeQke Banks
efvepeer kee@heexjs Private Corporate
meneeke kebheefveeeb / mebege Gece
(` kejes[ ceW ` in crores)

jkece
efvepeer efveJesMe esCeer mes kece iewj jseEie Jeeueer
iewj meteerye
Amount efveeespeve kee Jeeueer heefleYetefleeeW kee heefleYetefleeeW kee heefleYetefleeeW kee
mlej
mlej
mlej
mlej
308.50
Extent of
Extent of below
private investment grade
placement
securities
184.19
0.00
Extent of
unrated
securities
0.00
Extent of
unlisted
securities
0.00
18.02
1891.32
1833.01
0.00
0.00
793.60
120.16
0.00
0.00
0.00
611.71
535.96
0.00
88.25
88.25
48.32
48.32
0.00
46.92
46.92
49.64
49.64
0.00
0.00
0.00
3703.09
2771.28
0.00
135.17
153.19
Subsidiaries/ Joint Ventures

6
7
8
Deve Others
Ghe pees[ Sub Total
Ieeeb cetueeme nsleg efkeee ieee heeJeOeeve
99.08
Less: Provision held towards depreciation

9
3604.01
pees[ Total
Ke. iewj efve<heeoke iewj -SmeSueDeej efJeefveOeeve b. Non-performing Non-SLR Investments:

yeewje Particulars
DeLeMes<e Opening balance
Je<e& kes oewjeve heefjJeOe&ve Additions during the year
Gheeg&e DeJeefOe kes oewjeve IeeJe Reductions during the year
efkeee ieee kegue heeJeOeeve Total provisions held
v. yeQke ves Je<e& kes oewjeve heefjhekeJelee leke Oeeefjle esCeer kes lenle Jeieeake=le heefleYetefleeeW
kes efueS ` 32.45 kejes[ (efheues Je<e& ` 28.28 kejes[) kee uesKeebkeve veerefle 17.3 kes
Devegmeej heefjMeesOeve efkeee nw . Ge jkece kees ueeYe SJeb neefve Keeles ceW heYeeefjle efkeee
ieee nw leLee mebyebefOele heefleYetefleeeW kes cetue kees Gme meercee leke kece kej efoee ieee nw.
Yeejleere efj]peJe& yeQke eje peejer efoMeeefveoxMeeW kes Devegmeej yeQke ves Je<e& kes oewjeve
heefleYetefleeeW keer esefCeeeW ceW Hesjyeoue efkeee nw. heefleYetefleeeW kees efyeeer kes efueS
GheueyOe esCeer mes heefjhekeJelee leke Oeeefjle esCeer ceW heefjJele&ve kes keejCe ` 15.39
kejes[ (efheues Je<e& 22.21 kejes[) leke keer jeefMe kes Ssmes DeblejCe hejJeleea DeJe#eeCe
kees Fve heefleYetefleeeW kes Debefkele cetue ceW keceer kejles ngS ueeYe SJeb neefve Keeles ceW heYeeefjle
efkeee ieee nw.
vi.
vii. yeQke ves Gmekes eje heeeesefpele oes #es$eere ieeceerCe yeQkeeW ceW `48.32 kejes[ (efheues
Je<e& ` 21.72 kejes[) kee efveJesMe efkeee nw. efpemeceW mes ` 46.92 kejes[ (efheues Je<e&
kejes[) kee efveJesMe #es$eere ieeceerCe yeQkeeW kes hegvehetpeerkejCe nsleg Mesej hetbpeer
peceejeefMeeeW kes he ceW nQ .efveJesMe kees Yeejleere efjpeJe& yeQke kes efoMeeefveoxMeeW kes Devegmeej
ueeiele hej cetueebefkele efkeee ieee nw.
` 20.32
jeefMe Amount
56.29
0.00
2.64
53.65
53.65
v.
The Bank has amortized premium of ` 32.45 crore during the
year (Previous year ` 28.28 crore) for securities classified under

Held to Maturity category in terms of Accounting Policy as stated
at para 17.3, and the said amount has been charged to Profit and
Loss Account by reducing value of the respective securities to that
extent.
vi. In accordance with the guidelines issued by RBI, the bank
has shifted securities within the categories during the year. The
consequential depreciation amounting to ` 15.39 crore (previous
year ` 22.21 crore) on account of shifting securities from Available
for Sale category to Held to Maturity category has been charged
to Profit & Loss Account by reducing book value of these securities.
vii. The Bank has investment of ` 48.32 crore (Previous year `
21.72 crore) in two Regional Rural Banks (RRBs) sponsored by
the Bank. This includes Investment of ` 46.92 crore (Previous
Year ` 20.32 crore) by way of Share Capital deposits, towards
recapitalisation of the RRBs. Investment has been valued at cost in
accordance with the RBI guidelines.
Jeeef<e&ke efjHees&
2011 - 2012 | 102
JeglheVe
ke) Jeeeoe oj kejej / yeepe oj mJewhe
yeQke ves Je<e& kes oewjeve Jeeeoe oj kejej / yeepe oj mJewhe uesve osve veneR efkeS nQ. Dele
Deueie mes keesF& efJeJejCe veneR efoS ieS nQ.
Ke. efJeefvecee Jeeheeefjle yeepe hej JeglheVe
yeQke ves Je<e& kes oewjeve efJeefvecee Jeeheeefjle yeepe oj JeglheVe uesveosve veneR efkeS nQ. Dele
Deueie mes keesF& efJeJejCe veneR efoS ieS nQ.
ie. JeglheVe ceW peesefKece meercee kee hekeve
i. iegCeelceke hekeve
yeQke keer jepekees<e veerefle leLee JeglheVe veerefle ceW efJeeere JeglheVe efueKele kes hekeej,
Gvekes Gheeesie keer mebYeeJevee, Gmekes Devegceesove keer heefeee leLee Kegueer eqmLeefle meercee,
Jeeheej Deekeej keer meercee, neefve jeskeves keer meercee leLee heeflehe#e kee $eCe pewmeer
meerceeDeeW leLee Devegceesefole efueKeleeW ceW Jeeheej kes efueS heleeeesefpele DeefOekeej efoS
ieS nQ.
yeQke kees meeKe peesefKece, yeepeej peesefKece, osMe peesefKece leLee heefjeeueve peesefKece
nes mekelee nw. yeQke keer efveosMeke ceb[ue eje Devegceesefole peesefKece heyebOeve veerefleeeb nQ
peesefke Jeeheej yeefneeW ceW efveeefcele he ceW nesvesJeeues uesveosveeW kes efueS efJeeere peesefKece
ceeheves nsleg leweej keer ieF& nQ. peesefKece heyebOeve efJeYeeie ceeheke GhekejCe pewmes Sce.er.
Sce, Jeer.S.Deej, Geuelee leLee mebMeesefOele DeJeefOe kes ceeOece mes owefveke DeeOeej hej
uesveosveeW kes efueS efJeeere peesefKece keer ceehe kejlee nw. efjhees& Meer<e& heyebOeve kees hemlegle
keer peeleer nw peesefke peesefKece keer cee$ee kes yeejs ceW S.Sue.meer.Dees kees DeJeiele kejeles
nQ. Yeejleere efjpeJe& yeQke , Hes[eF& leLee SHe.DeeF&.Sce.Sce.[er.S eje mecee mecee hej
peejer efoMeeefveosMeeW kee heeueve efkeee peelee nw.
Jele&ceeve ceW yeQke mJeeefcelJe Jeeheej kes efueS cege Jeeeos ceW JeglheVe uesve osve kej jne nw.
ii. heefjceeCeelceke hekeve Quantitative Disclosure:
18.7
18.7 Derivatives:
a. Forward Rate Agreement/ Interest Rate Swap
The Bank has not undertaken Forward Rate Agreement/Interest
Rate Swap transaction during the year. Therefore, no separate
disclosure is given.
b. Exchange Traded Interest Rate Derivatives:
The Bank has not undertaken Exchange Traded Interest Rate
Derivatives transaction during the year. Therefore, no separate
disclosure is given.
c. Disclosures on risk exposure in derivatives:
i. Qualitative disclosure
The Treasury Policy & Derivative Policy of the Bank lays down the
type of financial derivates instruments, scope of usages, approval
process as also the limits like the open position limits, deal size
limits, stop loss limits and counter party exposure limits besides
delegated power for trading in the approved instruments.
Bank is exposed to credit risk, market risk, country risk and
operational risk. Bank has risk management policies approved by
the Board of Directors which is designed to measure the financial
risks for transactions in the trading book on a regular basis. The
Risk Management Department measures the financial risk for
transactions on a daily basis through measurement tools such
as MTM, VaR, Convexity and Modified Durations. The reports are
submitted to the Top Management which appraises the risk profile
to the ALCO. The guidelines issued by RBI, FEDAI & FIMMDA from
time to time are followed.
At present Bank is undertaking derivate transactions in Currency
Futures for proprietary trading.
ece meb. efJeJejCe Particulars

Sr. No
(i)
JeglheVe (keequhele cetue jkece) cege Jeeeos Derivatives (Notional Principal Amount) Currency Futures
neefve mes yeeeJe kes efueS For hedging
b) Jeeheej kes efueS For trading
yeepeej eqmLeefle kee yener ceW Debkeve [1] Marked to Market Positions [1]
DeejbefYeke eqmLeefle - Metve Open Position - NIL
a) Deeeqmle Asset (+)
b) oselee Liability (-)
$eCe peesefKece Credit Exposure [2]
yeepe oj ceW Ske heefleMele kes heefjJele&ve keer mebYeeJevee (100* heer.Jeer01)
a) efJeeere
(ii)
(iii)
(iv)
Likely impact of one percentage change in interest rate (100*PV01)
a) efJeeere
(v)
neefve mes yeeeJe JeglheVe hej on hedging derivatives

b) Jeeheej JeglheVe hej on trading derivatives
Je<e& kes oewjeve 100* heer Jeer 01 kee DeefOekelece Deewj vetvelece
Maximum and Minimum of 100*PV01 observed during the year
a) efJeeere

cege JeglheVe yeepe oj JeglheVe
Currency
Derivatives
Interest rate
derivatives
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
Metve NIL
0.00* & Metve
Metve NIL
Metve NIL
Metve NIL
neefve mes yeeeJe hej on hedging

Metve NIL
0.00* & Metve
b) Jeeheej hej on trading
* Je<e& kes oewjeve 100* heer Jeer 01 kee DeefOekelece ` 4,400/- heeee ieee. * Maximum of 100*PV01 observed during the year was ` 4,400/-
Metve NIL
Metve NIL
Annual Report 2011 - 2012 | 103
18.8
Deeeqmle iegCeJeee Asset Quality:
ke. iewj efve<heeoke Deeeqmleeeb a. Non Performing Assets:
i. efveJeue DeefieceeW keer leguevee ceW efveJeue iewj efve<heeoke Deeeqmleeeb (%) Net NPA to Net Advances (%)
ii. mekeue iewj efve<heeoke DeeeqmleeeW ceW Ie-ye{ Movement of NPAs (Gross)
Je<e& kes oewjeve keceer Reductions during the year
iii. efveJeue iewj efve<heeoke DeeeqmleeeW ceW Ie-ye{ Movement of Net NPAs
Je<e& kes oewjeve keceer Reductions during the year
iv.iewj efve<heeoke DeeeqmleeeW kes efueS heeJeOeeve ceW Ie-ye{ Movement of Provision for NPAs
2011-12
2010-11
1.01%
1.22%
842.24
641.99
722.19
758.69
607.93
558.44
956.50
842.24
548.95
427.53
375.65
359.55
352.87
238.13
571.73
548.95

]pees[W Je<e& kes oewjeve efkeee ieee heeJeOeeve
290.16
205.18
262.13
281.25
IeeSb: Je<e& kes oewjeve Deefleefje heeJeOeeveeW kees yes [euevee/hegvejebkeve kejvee
169.84
196.27
Fefle Mes<e Closing balance #
382.45
290.16
Add: Provisions made during the year

Less: Write off / write back of excess provisions during the year
# FmeceW
SHe.DeeF&.er.Sue (Sve.heer.S ) kes heeJeOeeve kes efueS ` 4.09 kejes[ (efheues Je<e& ` 5.65 kejes[) Yeer Meeefceue nQ .
# includes ` 4.09 crore [previous year ` 5.65 crore] towards Provision of FITL (NPA).
Ke. hegveie&efle KeeleeW kes efJeJejCe Particulars of Accounts Restructured:

esCeer Category
ceeveke DeefieceeW kee
hegveie&ve
Standard advances
restructured
DeJeceeveke DeefieceeW
kee hegveie&ve Sub-
Standard advances
restructured
mebefoiOe DeefieceeW kee

hegveie&ve
Doubtful advances
restructured
efJeJejCe
Particulars
GOeejkelee&DeeW keer mebKee No. of borrowers

yekeeee jeefMe Amount outstanding
neefve (cetue ceW keceer) Sacrifice [diminution in the fair value]

meer[erDeej JeJemLee Sme Sce F& $eCe kee
Deve Others
CDR
hegveie&ve
mechanism
SME debt
Restructuring
13
257
2592
689.35
96.99
2544.33
44.11
0.66
* 37.12
92
462
5.39
10.61
0.03
0.11
142
533
25.89
8.85
29.40
0.06
0.36
491
3587
111.23
2584.34
0.75
37.59
16
715.24
44.11
* Ssej Fbef[ee kes meboYe& ceW vees veb. 18.2.b kee meboYe& ueW. *Refer Note No. 18.2.b in respect of Air India
kegue TOTAL
Jeeef<e&ke efjHees&
2011 - 2012 | 104
ie. Deeeqmle hegve&efvecee&Ce kes efueS heefleYeteflekejCe/hegve&efvecee&Ce kebheveer kees yeseer ieF& efJeeere DeeeqmleeeW kes efJeJejCe
c.
Details of Financial assets sold to Securitisation /Reconstruction Company for Asset Reconstruction:

ceoW
i.
ii.

iii.
Item
2011-12
2010-11
8
0.00
6
0.00
14.13
28.70
Metve Nil
Metve Nil
14.13
28.70
KeeleeW keer mebKee No. of accounts

Sme.meer./Deej.meer. kees yeses ieS KeeleeW kee kegue cetue (heeJeOeeve kees Ieekej)
Aggregate value (net of provisions) of accounts sold to SC/RC
kegue heefleHeue Aggregate consideration

efheues Je<eeX ceW Devleefjle KeeleeW kes mebyebOe ceW heehle Deefleefje heefleHeue
iv.

Additional consideration realized in respect of accounts transferred in earlier years
v.
efveJeue yener cetue hej kegue ueeYe
Aggregate gain over net book value.
Ie. Kejeroer /yeseer ieF& iewj efve<heeoke efJeeere DeeeqmleeeW kee efJeJejCe
d. Details of non-performing financial assets purchased/sold

i.
Kejeroer ieF& iewj efve<heeoke efJeeere DeeeqmleeeW kee efJeJejCe Details of non-performing financial assets purchased:

2011-12
2010-11
Metve Nil
Metve Nil
kegue yekeeee Aggregate outstanding

FveceW mes, Je<e& kes oewjeve hegveie&efle KeeleeW keer mebKee
Metve Nil
Metve Nil
Metve Nil
Metve Nil
Metve Nil
Metve Nil
Je<e& kes oewjeve Kejeros ieS KeeleeW keer mebKee
No. of accounts purchased during the year
Of these, number of accounts restructured

during the year
ii.
yeseer ieF& iewj-efve<heeoke efJeeere DeeeqmleeeW kee efJeJejCe Details of non-performing financial assets sold
yeses ieS KeeleeW keer mebKee No. of accounts sold
heehle kegue heefleHeue Aggregate consideration received

2011-12
2010-11
Metve Nil
Metve Nil
Metve Nil
Metve Nil
Metve Nil
Metve Nil
* heeJeOeeve keJejspe Devegheele(heer.meer.Deej)
e. Provision Coverage Ratio (PCR)
legueve he$e keer leejerKe kees heeJeOeeve keJejspe Devegheele 75.53% nw efpemekeer
ieCevee Yeejleere efjpeJe& yeQke kes heefjhe$e meb. RBI2009-10/240 DBOD.
No.BP.BC.64/21.4.048/2009-10 efoveebke 01.12.2009 kes Devegmeej keer
ieF& nw. heermeerDeej hej Yeejleere efjpeJe& yeQke kes heefjhe$e meb [eryeerDees[er.meb.yeerheer.
yeermeer.87/21.04.048/2010-11 Dehewue 21 , 2011 kes Devegmeej yeQke kees heefleeeere JeJemLee kes efueS Deefleefje heeJeOeeve ceW keesF& jkece Deueie kejves keer
DeeJeMekelee veneR nw.
18.9 ceeveke DeeeqmleeeW kes efueS heeJeOeeve Provision for Standard Assets:
As on Balance Sheet Date Provision Coverage Ratio is 75.53%

calculated as per RBI circular no. RBI2009-10/240 DBOD.No.BP.
BC.64/21.4.048/2009-10 dated 01.12.2009. In terms of RBI circular
no. DBOD.No.BP.BC. 87 /21.04.048 /2010-11 April 21, 2011 on
PCR, the Bank is not required to segregate any amount in to
Countercyclical Provisioning Buffer.
Je<e& kes oewjeve ceeveke DeeeqmleeeW kes efueS efkeee ieee heeJeOeeve

2011-12
2010-11
84.57
5.73
251.21
166.64
Provision for Standard Assets made during the year
legueve he$e keer efleefLe kees ceeveke DeeeqmleeeW kes efueS heeJeOeeve kee Mes<e
Balance of Provision for Standard Assets as on the Balance Sheet Date
Annual Report 2011 - 2012 | 105
18.10
keejesyeej kee Devegheele Business Ratios:
efJeJejCe
Particulars
2011-12
2010-11
9.17%
8.21%
0.79%
0.87%
2.06%
2%
i.
keee&keejer efveefOeeeW kes heefleMele kes he ceW yeepe keer Deee
Interest Income as a percentage to Working funds
ii.
keee&keejer efveefOeeeW kes heefleMele kes he ceW iewj yeepe Deee
Non-Interest Income as a percentage to Working funds
iii.
keee&keejer efveefOeeeW kes heefleMele kes he ceW heefjeeueve iele ueeYe
Operating Profit as a percentage to Working Funds
iv.
DeeeqmleeeW hej heefleHeue Return on Assets
1.08%
1.00%
v.
heefle kece&eejer keejesyeej (pecee leLee Deefiece)(` kejes[ ceW)
12.84
10.77
Business (Deposits plus advances) per employee (` in crore)
vi.
heefle kece&eejer ueeYe (hees ueeKeeW ceW)
7.87
6.15
Profit per employee (Rupees in lacs)
18.11
Deeeqmle oselee heyebOeve Asset Liability Management:
Deeeqmle SJeb oseleeDeeW keer efveeqele ceoeW keer heefjhekeJelee kee mJehe
Maturity pattern of certain items of assets and liabilities:

efJeJejCe
Particular
peceejeefMe
efove
Day
1
2 mes 7
efove
2 to
7days
8 mes 14
15 mes 29 efove mes
efove 28 efove 3 ceen leke

8 to 14 15 to 28 29 Days
days
Days
to 3
Months
3 ceen mes
6 ceen mes
DeefOeke 6 ceen DeefOeke 12 ceen

leke
leke
Over 3
Over 6
Months to 6 Months to 12
Months
Months
1 Je<e& mes
3 Je<e& mes
Over 1 Year
to 3 Years
Over 3 Year
to 5 Years
DeefOeke3 Je<e& DeefOeke 5 Je<e&

leke
leke
5 Je<e& mes DeefOeke

Over 5 Year
Total
pees[
111.65 1644.58
870.08
939.14
9503.08
5274.73
19373.09
34586.87
4037.27
826.31
77166.80
2.67 1801.01
1.10
10.13
214.44
259.20
1.40
435.00
0.00
1156.00
3880.95
Deposits
GOeej
Borrowings
Deefiece
879.50
508.28
553.28
691.52
1404.07
1755.85
2341.90
32662.15
7112.46
8783.54
56692.55
4.66
400.19
33.83
188.75
886.90
207.00
238.95
1797.27
4217.51
15052.59
23027.65
118.62
19.23
5.02
6.33
217.51
203.85
174.10
172.42
31.08
0.07
948.23
125.89
12.67
13.74
126.70
464.30
1333.13
17.53
0.00
0.00
0.08
2094.04
Advances
efJeefveOeeve
Investments
efJeosMeer cege oseleeSb

Foreign Currency
Liabilities
efJeosMeer cege Deeefmleeeb

Foreign Currency
Assets
Jeeef<e&ke efjHees&
2011 - 2012 | 106
18.12
$eCe Exposures:
ke) Yetmebheoe #es$e kees $eCe a) Exposure to Real Estate Sector

esCeer Category
ke. hele#e $eCe Direct Exposure

i. DeeJeemeere yebOeke Residential Mortgages
- heeLeefcekelee #es$e kes Debleie&le Meeefceue kejves kes efueS hee$e Jeweefeke DeeJeeme $eCe

Individual Housing Loans eligible for inclusion in priority sector
Deve Others
pees[
ii.
iii.
Total
JeeefCeefpeke YetmebHeoe [ SHe yeer+Sve SHe yeer] Commercial Real Estate [FB+NFB]
yebOeke mecee|Lele heefleYetefleeeW ceW efJeefveOeeve (SceyeerSme) Deewj Deve heefleYetefleke=le efveJesMe
2011-12
2010-11
2297.00
1936.56
1420.41
1082.90
3717.41
3019.46
550.15
323.70
0.00
0.00
Investment in Mortgage Backed Securities (MBS) and other securitised exposure
ke. DeeJeemeere Residential
Ke. JeeefCeeqpeke Yetmebheoe Commercial real estate

Ke. Dehele#e $eCe Indirect Exposure
jeêre DeeJeeme yeQke Deewj Deve DeeJeemeere efJee kecheefveeeW ceW efveJesMe

0.00
0.00
1905.34
1821.81
6172.90
5164.97
Exposure on National Housing Bank and other Housing Finance Companies
Yetmebheoe #es$e kes kegue $eCe Total Exposure to Real Estate Sector
Ke. Hetbpeer yeepeej ceW efveJesMe
b. Exposure to Capital Market:

1
2011-12
2010-11
FeqkeJeer MesejeW/ heefjJele&veere yebOe he$eeW, heefjJele&veere ef[yeWejeW Deewj FeqkeJeer GvcegKe heejmheefjke efveefOeeeW keer etefveeW ceW
hele#e efJeefveOeeve efpemekeer cetue efveefOe keeheexjs $eCe ceW efveJesMe veneR keer ieF& nw.
80.60
94.63
FeqkeJeer MesejeW (DeeF&heerDees/F&SmeDeesheerSme meefnle) yeeb[eW Deewj ef[yeWejeW, FeqkeJeer GvcegKe heejmheefjke efveefOeeeW keer etefveeW
ceW efJeefveOeeve kes efueS JeefeeeW kees MesejeW hej ee efveye&vOe DeeOeej hej Deefiece.
0.00
0.00
Deve efkemeer heeespeve kes efueS Deefiece peneb MesejeW ee heefjJele&veere yeeb[eW ee heefjJele&veere ef[yeWejeW ee FeqkeJeer GvcegKe
heejmheefjke efveefOeeeW keer etefveeW kees heeLeefceke heefleYetefle kes he ceW efueee ieee nw.
0.53
1.39
MesejeW keer mebheee|eke heefleYetefle ee heefjJele&veere yeeb[eW ee heefjJele&veere ef[yeWejeW ee FeqkeJeer GvcegKe heejmheefjke efveefOeeeW keer
etefveeW eje heefleYetle meercee leke Deve efkemeer heeespeve kes efueS Deefiece DeLee&led peneb MesejeW/heefjJele&veere yeeb[eW/heefjJele&veere
ef[yeWejeW/FeqkeJeer GvcegKe heejmheefjke efveefOeeeW keer heeLeefceke heefleYetefle DeefieceeW kees hetjer megj#ee heoeve veneR kejleer nw.
0.00
0.00
Mesej oueeueeW kees heefleYetle leLee DeheefleYetle Deefiece SJeb Mesej oueeueeW leLee Mesej mebleguevekelee&DeeW keer Deesj mes peejer keer
ieF& ieejbefeeb.
9.00
81.00
Direct investment in equity shares, convertible bonds, convertible debentures and units of
equity-oriented mutual funds the corpus of which is not exclusively invested in corporate debt
2
Advances against shares or on clean basis to individuals for investment in equity shares
(including IPOs/ ESOPS), bonds and debentures, units of equity oriented mutual funds
3
Advances for any other purposes where shares or convertible bonds or convertible debentures
or units of equity oriented mutual funds are taken as primary security;
4
Advances for any other purposes to the extent secured by the collateral security of shares or
convertible bonds or convertible debentures or units of equity oriented mutual funds i.e. where
the primary security other than shares/convertible bonds/convertible debentures/units of equity
oriented mutual funds `does not fully cover the advances;
5
Secured and unsecured advances to stockbrokers and guarantees issued on behalf of

stockbrokers and market makers
Annual Report 2011 - 2012 | 107
6
30.46
64.00
Dehesef#ele FeqkeJeer heJeen / efveie&ceeW hej kebheefveeeW kees hetjke $eCe.
0.00
0.00
MesejeW kes heeLeefceke efveie&ce ee heefjJele&veere yeeb[eW ee heefjJele&veere ef[yeWejeW ee FeqkeJeer GvcegKe heejmheefjke efveefOeeeW keer
etefveeW kes mebyebOe ceW yeQkeeW eje keer ieF& neceeroejer heefleyelee.
0.00
0.00
ceee|peve Jeeheej kes efueS Mesej oueeueeW kees efJeehees<eCe.
0.00
0.00
23.11
15.22
143.70
256.24
mebmeeOeveeW kes heehle nesves keer heleeMee ceW veF& kebheefveeeW keer FeqkeJeer ceW heJele&ke kes DebMeoeve kees hetje kejves kes efueS MesejeW/
yeeb[eW/ef[yeWejeW keer heefleYetefleeeW hej ee Deve efveye&vOe DeeOeej hej kebheveer kees mJeerke=le $eCe.
Loans sanctioned to corporate against the security of shares / bonds/debentures or other
securities or on clean basis for meeting promoters contribution to the equity of new companies
in anticipation of raising resources;
Bridge loans to companies against expected equity flows/issues;

8
Underwriting commitments taken up by the banks in respect of primary issue of shares or

convertible bonds or convertible debentures or units of equity oriented mutual funds;
9
Financing to stockbrokers for margin trading;

10
Gece hetbpeer efveefOeeeW (hebpeerke=le Deewj iewj hebpeerke=le oesveeW) kees efoS ieS meYeer $eCeeW kees FeqkeJeer kes yejeyej mecePee peeSiee.
Deewj FmeefueS hetbpeer yeepeej $eCe meerceeDeeW (hele#e Deewj Dehele#e oesveeW) kes Devegheeueve kes efueS ieCevee keer peeSieer.
All exposures to Venture Capital Funds (both registered and unregistered) will be deemed to be
on par with equity and hence will be reckoned for compliance with the capital market exposure
ceilings (both direct and indirect)
hetbpeer yeepeej kees kegue $eCe Total Exposure to Capital Market

18.13
18.13 Risk Category wise Country Exposure:
peesefKece esCeerJeej osMe efJee
ke. efJeosMeer cege uesve osveeW kes mebyebOe ceW, Yeejleere efjpeJe& yeQke kes efoMeeefveoxMeeW kes
Devegmeej, peneb heleske osMe kes efueS heefjkeefuele efveefOe DeeOeeefjle peesefKece yeQke keer kegue
DeeeqmleeeW kes 1% mes DeefOeke nQ yeQke kees Gvekes efueS heeJeOeeve kejvee nw. efkemeer Yeer
osMe ceW yeQke kes efveJeue efveefOeke $eCe kegue DeeeqmleeeW kes 1 % mes DeefOeke veneR nw, keesF&
Yeer heeJeOeeve (efheues Je<e& Metve) veneR efkeee ieee nw.
b. In respect of Foreign Exchange transactions, where the Banks

net funded exposure computed as per the guidelines of the RBI
with each country exceeded 1% of the total assets of the Bank, the
Bank is required to make the provision. Since, Banks net funded
exposure in any country does not exceed 1% of total assets, no
provision (Previous year Nil) is made.
Ke. yeQke eje Skeue GOeejkelee& meercee (Sme.peer.Sue), mecetn GOeejkelee& meercee (peer.
yeer.Sue) mes DeefOeke efoes iees $eCeeW kes mebyebOe ceW efJeJejCe
b. Details of Single Borrower Limit (SGL), Group Borrower Limit

(GBL) exceeded by the Bank
Je<e& 2011 -12 kes oewjeve, yeQke ves mecetn GOeejkelee& meercee / Skeue GOeejkelee& meercee
kes ceeceueeW ceW efJeJeskehetCe& $eCe meercee mes DeefOeke $eCe veneR efoee nw.
During the year 2011-12, the Bank has not exceeded prudential
credit exposure limit in respect of Group Borrower Limit / Single
Borrower Limit.
18.14
Dejef#ele $eCe Unsecured Loans
e.
efJeJejCe
No.
1.

31-03-2012
31-03.2011
Particulars
efoveebke 31.03.12 kees kegue Dejef#ele $eCe
9820.75
8252.40
66.71
372.06
215.00
1307.30
9754.04
7880.34
Total Unsecured Advances as of 31.03.12

2a
efpeveceW mes Decetle& heefleYetefleeeW eje heehle

Out of which secured by intangible securities
2b
Ssmeer mebheee|eke heefleYetefleeeW kee Devegceeefvele cetue (pewmes DeefOekeej, ueeFmeWme, heeefOekejCe Deeefo hej heYeej)
Estimated Value of Such Collateral Securities (such as charge over the rights, licenses,
authorization etc)
3
18.15
Deve Dejef#ele $eCe Other Unsecured Loans (1 -2a)

Yeejleere efj]peJe& yeQke eje ueieees iees pegcee&ves kee hekeerkejCe
Disclosure of penalties imposed by RBI
Je<e& kes oewjeve Yeejleere efjpeJe& yeQke ves yeQke hej keesF& pegcee&vee veneR ueieeee
Reserve Bank of India did not subject the Bank to any penalty during the year.
Jeeef<e&ke efjHees&
2011 - 2012 | 108
18.16
Je<e& kes oewjeve ueeYe SJeb neefve uesKes ceW veeces [eues ieS heeJeOeeveeW SJeb DeekeefmcekeleeDeeW kes efJeJejCe
18.16 Details of Provisions and Contingencies debited to the Profit and Loss Account during the year:
(` kejes[eW ceW) (` in crores)

Sr. No
(i)
2011-12
2010-11
iewj efve<heeoke DeeeqmleeeW kes efueS heeJeOeeve
262.13
281.25
Deeekej kes efueS heeJeOeeve
102.57
186.42
DeeeqmLeiele kej oseleeSb (efveJeue)
60.21
100.01
ceeveke DeeeqmleeeW kes efueS heeJeOeeve
84.57
11.07
hegveie&efle KeeleeW ceW Sve.heer.Jeer ceW t kes efueS heeJeOeeve
45.52
(-) 8.82
SHe.DeeF&.er.Sue kes efueS heeJeOeeve
50.69
4.78
104.23
47.61
13.60
0.05
Sve.heer.S keer efyeeer kes efueS heeJeOeeve
1.75
0.00
Deve
0.02
(-) 5.43
725.29
612.16
Provision for Non Performing Assets
(ii)
Provision for Income Tax

(iii)
Deferred Tax Liability (Net)

(v)
Provision for Standard Assets

(vi)
Provision for Sacrifice in NPV on restructured accounts

(vii)
Provision For FITL

(viii)
efJeefveOeeveeW hej DeJe#eeCe kes efueS heeJeOeeve
Provision for Depreciation on Investments

(ix)
Deekeeqmceke oseleeSb
Contingent liabilities
(x)
Provision for Sales of NPA

(xi)
Others
kegue Total
18.17
Je<e& kes oewjeve Deeekej kes efueS heeJeOeeve keer jeefMe :
ke. yeQke ves Deeekej DeefOeefveece 1961 keer Oeeje 115 pesyeer kes Debleie&le eeuet Je<e& kes
efueS vetvelece Jewkeequheke kej (Sce.S.er) kes efueS ` 239.59 kejes[ kee heeJeOeeve
efkeee nw efpemeceW Deve DeeeqmleeeW ceW Meeefceue keer ieF& Sce.S.er keer `7.80 kejes[ heehe
jkece Yeer Meeefceue nw.
Ke. Je<e& kes oewjeve efJeefYeVe efveOee&jCeeW / DeheerueeW / mebMeesOeve DeeosMeeW kes DevegmejCe ceW
efheues Je<eeX kes efueS efkeS ieS Deeekej heeJeOeeve keer jkece ` 137.02 kejes[ (efheues
Je<e& ` 48.58 kejes[ Deefleefje heeJeOeeve efkeee ieee) keer jkece Jeeheme efueKeer ieF& Deewj
Gmes Je<e& kes efueS ueeYe SJeb neefve Keeles ceW pecee efkeee ieee.
ie. Je<e& kes oewjeve Deeekej kes efueS efkeS ieS heeJeOeeve keer jkece
18.17 Amount of Provisions made for Income Tax during the

year:
a. The Bank has made provision of ` 239.59 crore towards Minimum
Alternate Tax [MAT] for the current year u/s 115JB of the Income
Tax Act 1961, which is net of ` 7.80 crore of MAT credit receivable
included in Other Assets.
b. During the year, pursuant to various assessments / appellate /
rectification orders, provision for Income Tax pertaining to earlier
years has been written-back amounting to ` 137.02 crore (previous
year ` 48.58 crore additional provision made) and credited to the
Profit & Loss Account for the year.
c. Amount of provision made for Income-tax during the year;

Jele&ceeve Je<e&
efheues Je<e&
Je<e& kes Deeekej kes efueS eeJeOeeve
Current Year
Previous Year
239.59
137.84
-137.02
48.58
102.57
186.42
Provision for Income-tax for the year
pees[W /IeeSb efHeues Je<eeX nsleg Heolle/ (JeeHeme efueee ieee)
Add/Less: Provided for/(Written back) for earlier years
kegue jkece Net Amount
Annual Report 2011 - 2012 | 109
18.18
heefjmej ceW Ske mebheefe ceW 1/3 DebMe (Sme.heer.yeer.er kee@uespe cegbyeF&) Yeer
Meeefceue nw pees efke meWûe yeQke Dee@He Fbef[ee kes meeLe mebege mJeeefcelJe ceW nw, efJeJejCe
efvecve hekeej nw.
18.18 Premises include 1/ 3rd share in a property [SPBT College

Mumbai] jointly owned by the Bank with Central Bank of India, as
under:
yeQke kes Mesej Banks share

ueeiele Cost
mebefele cetueneme Accumulated Depreciation
IeeS ieS cetue Written Down Value
yeQke keer mebheefe kee hegvecet&ueebkeve Je<e& 2005-06 kes oewjeve efkeee ieee Lee Deewj
hegvecet&ueebefkele mebheefe kee Iee ngDee cetue efoveebke 31.03.2012 kees ` 14.15
kejes[ (efheues Je<e& ceW 14.38 kejes[) nw.
18.19 i) ieenkeeW keer efMekeeeleW Customer complaints:
31.03.2012
31.03.2011
2.36
2.34
1.06
0.96
1.30
1.38
The property belonging to the Bank was revalued during the year
2005-06 and written down value of the revalued property as on
31.03.2012 is ` 14.15 crore. (Previous Year ` 14.38 crore).
19
ke)
Je<e& kes DeejbYe ceW ueefcyele efMekeeeleeW keer mebKee
Ke)
Je<e& kes oewjeve eeHle efMekeeeleeW keer mebKee
1158
ie)
Je<e& kes oewjeve efveHeeF& ieF& efMekeeeleeW keer mebKee
1174
Ie)
Je<e& kes Devle ceW ueefcyele efMekeeeleeW keer mebKee
a)
b)
c)
d)
ii)
No. of complaints pending at the beginning of the year

No. of complaints received during the year
No. of complaints redressed during the year
3
No. of complaints pending at the end of the year
yeQefkebie ueeskeHeeue eje Heeefjle efkeS ieS DeJee[& Awards passed by the Banking Ombudsmen :
ke)
Je<e& kes DeejbYe ceW iewj keeee&efvJele DeJee[eX keer mebKee
Ke)
Je<e& kes oewjeve yeQefkebie ueeskeHeeue eje Heeefjle DeJee[eX keer mebKee
ie)
Je<e& kes oewjeve keeee&efvJele DeJee[eX keer mebKee
Ie)
Je<e& kes Devle ceW keeee&efvJele veneR efkeS ieS DeJee[eX keer mebKee
a)
b)
c)
d)
No. of unimplemented awards at the beginning of the year

No. of awards passed by Banking Ombudsmen during the year
No. of awards implemented during the year
No. of unimplemented awards at the end of the year
18.20 yeQke / mejkeejer ieejbefeeW eje megjef#ele DeefieceeW ( Devegmeteer-9 Hewje yeer (ii) ceW
18.20 The advances covered by Bank/ Govt. Guarantee [shown in
oMee&S ieS nQ) ceW efJeefYeVe jepe mejkeejeW eje ieejberke=le ` 2186.87 kejes[(efheues
Je<e& ` 3696.67 kejes[) Meeefceue nQ.
Schedule 9 Para B (ii)] include ` 2186.87 crore [Previous Year `

3696.67 crore] guaranteed by various State Governments.
18.21
18.21 DISCLOSURES AS PER ACCOUNTING STANDARDS

(AS):
uesKeebkeve ceevekees (S.Sme) kes Devegmeej ekeve
ke. uesKeebkeve ceeveke - 5 - ``DeJeefOe kes efueS efveJeue ueeYe SJeb neefve, efheueer
DeJeefOe keer ceoW leLee uesKeebkeve veerefleeeW ceW heefjJele&ve''
a. Accounting Standard - 5 Net Profit or Loss for the Period,

Prior Period Items and Changes in Accounting Policies
hetJe& DeJeefOe keer keesF& cenlJehetCe& Deee/Jee mes mebyebefOele ceoW veneR keer efpevekee S.Sme 5
kes Debleie&le hekeve efkeee peevee nes.
There were no material prior period income/expenditure items

requiring disclosure under AS 5.
Ke. uesKeebkeve ceeveke 9 - jepemJe efveOee&jCe''
b. Accounting Standard - 9 Revenue Recognition
ceo meb.17.6.yeer. ceW efkeS ieS GuuesKe kes Devegmeej uesKeebkeve veerefle ceW Deee keer keg
ceoW Jemetueer DeeOeej hej efveOee&efjle keer ieF& nw.
Certain items of income are recognised on realization basis as per

Accounting Policy as stated at point no. 17.9.
ie. uesKeebkeve ceeveke 10 - eqmLej DeeeqmleeeW kes efueS uesKeebkeve
c. Accounting Standard - 10 Accounting for Fixed Assets
Je<e& kes oewjeve yeQke ves Deheveer efkemeer Yeer Deeue Deeeqmle kee hegvecet&ueebkeve veneR efkeee.
The Bank has not revalued any of its fixed assets during the year.
Jeeef<e&ke efjHees&
2011 - 2012 | 110
Ie. uesKeebkeve ceeveke 11 - efJeosMeer cege ojeW ceW heefjJele&ve kee heYeeJe
d. Accounting Standard - 11 The Effects of Changes in

Foreign Exchange Rates
Je<e& kes efueS efJeefvecee Deblej mes ngF& efveJeue Deee ` 82.21 kejes[ (efheues Je<e& `
52.35 kejes[) ueeYe neefve uesKee ceW pecee keer ieF& nw.
Net income on account of exchange differences credited in the

Profit and Loss account for the year is ` 82.21 crore (previous year:
` 52.35 crore).
*) uesKeebkeve ceeveke 15 - kece&eejer ueeYe

DeeF&.meer.S.DeeF&. eje peejer uesKeebkeve ceevekeeW kes Devegmeej efvecveefueefKele meteveeSb
heke keer ieF& nQ.
e. Accounting Standard - 15 Employee Benefits

The following information is disclosed in terms of Accounting
Standard issued by the ICAI.
heWMeve eespevee PENSION PLAN
(i)
cetue yeerceebefkeke Devegceeve Gheeesie ceW ueeS ieS nQ. Principal Actuarial Assumptions used
ef[mkeeGb oj Discount Rate
efveeespeve DeeeqmleeeW hej heefleHeue keer oj Rate of Return on Plan assets
Jesleve Je=ef Salary escalation
No
(ii)
(iii)
(iv)
ueeYe oeefelJe ceW heefjJele&ve Change in Benefit Obligation:

Je<e& kes DeejbYe ceW oseleeSb Liability at the beginning of the year
yeepe ueeiele Interest Cost
Jele&ceeve mesJee ueeiele Current Service Cost
heoe ueeYe Benefit paid
yeerceebefkeke (ueeYe) / oeefelJe hej neefve Actuarial (gain)/loss on obligation
Je<e& kes Deble ceW oseleeSb Liability at the end of the year
ueeYe oeefelJe ceW heefjJele&ve oMee&ves Jeeueer leeefuekee Table of Fair value of Plan Assets:
Je<e& kes DeejbYe ceW Gefele cetue Fair value at the beginning of the year
Dehesef#ele heefleHeue Expected return
DebMeoeve Contributions
heoe ueeYe Benefit Paid
efveeespeve DeeeqmleeeW hej yeerceebefkeke ueeYe / (neefve) Actuarial Gain/(loss) on Plan Assets
Je<e& kes Deble ceW Gefele cetue Fair Value at the end of the year

2012
2011
2010
2009
8.50%
8.50%
8.00%
8.00%
8.50%
8.50%
8.00%
8.00%
5.00%
4.00%
4.00%
5.00%
1667.63
860.53
794.90
751.54
135.26
64.93
61.34
60.00
23.51
228.04
8.88
17.20
[152.77]
[193.22]
[74.14]
[48.27]
21.66
707.35
69.55
14.43
1695.29
1667.63
860.53
794.90
1283.72
802.26
782.29
734.73
109.12
68.19
61.86
59.91
210.65
151.14
28.00
38.31
[152.77]
[193.22]
[74.14]
[48.27]
[7.17]
455.35
4.25
[2.39]
1443.55
1283.72
802.26
782.29
1695.29
1667.63
860.53
794.90
1443.55
1283.72
802.26
782.29
0.00
287.35
8.41
12.61
[251.74]
[96.56]
[49.86]
0.00
8.50%
8.50%
8.00%
8.00%
8.50%
8.50%
8.00%
8.00%
5.00%
4.00%
4.00%
5.00%
legueve he$e ceW Meeefceue jkece

Amount recognized in the Balance Sheet:
Je<e& kes Deble ceW oselee Liability at the end of the year
Je<e& kes Deble ceW efveeespeve DeeeqmleeeW kee Gefele cetue Fair value of Plan Assets at the end of the year
DeefveOee&efjle heefjJeleea oselee. Unrecognized Transition Liability
legueve he$e ceW efveOee&efjle jkece Amount Recognized in the Balance Sheet
B
ieseger eespevee GRATUITY PLAN
(i)
cetue yeerceebefkeke Devegceeve Gheeesie ceW ueeS ieS nQ Principal Actuarial Assumptions used
ef[mkeeGb oj Discount Rate
efveeespeve DeeeqmleeeW hej heefleHeue keer oj Rate of Return on Plan assets
Jesleve Je=ef Salary escalation
Annual Report 2011 - 2012 | 111
(ii)
(iii)
(iv)
ueeYe oeefelJe ceW heefjJele&ve Change in Benefit Obligation:

Je<e& kes DeejbYe ceW oseleeSb. Liability at the beginning of the year
hetJe& mesJee ueeiele Past Service Cost
heoe ueeYe Benefit paid
efveeespeve DeeeqmleeeW hej yeerceebefkeke ueeYe / (neefve) Actuarial (gain)/loss on obligation
efveeespeve DeeeqmleeeW kes Gefele cetue keer leeefuekee Table of Fair value of Plan Assets:
Je<e& kes DeejbYe ceW Gefele cetue Fair value at the beginning of the year
Dehesef#ele heefleHeue. Expected return
DebMeoeve Contributions
heoe ueeYe Benefit Paid
efveeespeve DeeeqmleeeW hej yeerceebefkeke ueeYe / (neefve) Actuarial Gain/(loss) on Plan Assets
Je<e& kes Deble ceW Gefele cetue Fair Value at the end of the year
legueve he$e ceW Meeefceue jkece Amount recognized in the Balance Sheet:
Je<e& kes Deble ceW efveeespeve DeeeqmleeeW kee Gefele cetue Fair value of Plan Assets at the end of the year
DeefveOee&efjle ueeiele Unrecognized Cost
DeefveOee&efjle heefjJeleea oselee. Unrecognized Transition Liability
legueve he$e ceW Meeefceue jkece Amount Recognized in the Balance Sheet
efJee Je<e& 2007- 08 kes efueS efJemle=le efJeJejCe GheueyOe veneR nQ. yeQke ves Gme Je<e& kes
oewjeve heWMeve Deewj ieseter kes efueS ` 9.06 kejes[ keer heefjJeleea oselee mJeerke=le keer nw.
leLee 31.03.2008 kees DemJeerke=le heefjJeleea oselee ` 36.26 kejes[ (heWMeve kes efueS
` 16.81 kejes[ leLee ieseter kes efueS 19.45 kejes[) Leer.
(iii) eeuet Je<e& kes efueS ieseter leLee heWMeve eespevee kes mebyebIe ceW ueeYe SJeb neefve
Keeles ceW [eueer ieF& jkece

235.15
211.72
21.65
17.22
18.82
17.00
14.00
11.64
8.82
6.20
0.00
79.96
0.00
0.00
[46.49]
[40.12]
[17.40]
[14.75]
28.09
[13.35]
[22.80]
14.98
295.19
277.94
222.59
235.15
229.12
222.59
215.13
177.03
19.48
18.92
16.58
15.33
15.00
30.00
0.87
22.00
[46.49]
[40.12]
15.09 [2.27]
[17.40]
[14.75]
7.41
15.52
232.20
229.12 222.59
215.13
295.19
277.94
222.59
235.15
232.20
229.12
222.59
215.13
0.00
0.00
0.00
2.00
0.00
68.83
9.73
14.39
[62.99]
18.01
9.73
[5.43]
` 9.06 crore during that year and unrecognized transitional liability

as on 31.03.2008 was ` 36.26 crore (` 16.81 crore for Pension and
` 19.45 crore for Gratuity).
(iii) Amounts Recognized in Profit & Loss Account in respect of
Gratuity and Pension plan for Current Year
(i)
heefjJeleea oselee kee efveOee&jCe Recognition of Transitional Liability I

DeejbYe ceW heefjJeleea oselee Transitional Liability at start
Je<e& kes oewjeve efveOee&efjle heefjJeleea oselee Transitional Liability recognized during the year
Deble ceW heefjJeleea oselee Transitional Liability at end
(ii)
222.59
Detailed figures related to FY 2007-08 are not available. Bank has

recognized the transitional liability towards Pension and Gratuity of
e.meb
Sr no.
277.94
heefjJeleea oselee kee efveOee&jCe Recognition of Transitional Liability II

DeejbYe ceW heefjJeleea oselee Transitional Liability at start
Je<e& kes oewjeve efveOee&efjle heefjJeleea oselee Transitional Liability recognized during the year
Deble ceW heefjJeleea oselee Transitional Liability at end
ieseger Gratuity
heWMeve Pension
4.86
4.21
4.86
4.21
0.00
0.00
63.97
283.14
15.99
70.78
47.98
212.36
Jeeef<e&ke efjHees&
2011 - 2012 | 112
(iii)
(iv)
efveeespeve DeeeqmleeeW hej JeemleefJeke heefleHeue Actual return on Plan Assets

efveeespeve DeeeqmleeeW hej Dehesef#ele heefleHeue Expected return on Plan Assets
efveeespeve DeeeqmleeeW hej yeerceebefkeke ueeYe neefve Actual gain/(loss) on Plan Assets
efveeespeve DeeeqmleeeW hej JeemleefJeke heefleHeue Actual return on Plan Assets
Deee efJeJejCe ceW efveOee&efjle Jee Expenses recognized in the Income Statement:
efveeespeve DeeeqmleeeW hej Dehesef#ele heefleHeue Expected Return on Plan assets
Jele&ceeve ceW heoe efheues Je<eeX keer keceer Shortfall of earlier years now provided
heefjJeleea oseleeDeeW kee efveOee&jCe Recognition of Transitional Liability
yeerceebefkeke ueeYe ee neefve Actuarial (Gain) or Loss
ueeYe SJeb neefve uesKes ceW Meeefceue Jee Expenses Recognized in P&L
Je<e& kes oewjeve efJeefYeVe oerIee&JeefOe kece&eejer ueeYe kes efueS efkeS ieS heeJeOeeveeW (efJeeceeve
kece&eeefjeeW kes ceeceues ceW efleere heWMeve efJekeuhe leLee ieseger meercee ceW Je=ef; Deewj
mesJeeefveJe=e kece&eeefjeeW kes ceeceues ceW hetjer oselee kes keejCe hegjeves Deewj veS heefjJeleea
oselee kes 1/5JeeR meefnle) kes efJeJejCe efvecveevegmeej nQ
19.48
109.12
15.09
[7.17]
34.57
101.95
14.00
23.51
21.65
135.26
[19.48]
[109.12]
4.79
[0.55]
20.85
74.99
13.00
28.83
54.81
152.92
Details of Provisions (including 1/5th of transitional liability old and

new, on account of second pension option in case of existing
employees and enhancement in gratuity limit) made for various
long term employee benefits during the year are as follows:
(` kejes[eW ceW ) (` In crores)

e.meb
heWMeve Pension
DeJekeeMe vekeoerkejCe Leave encashment
ieseter Gratuity
efmeuJej pegefyeueer Silver Jubilee
hegveJee&me Resettlement
DeJekeeMe ee$ee efjeeele Leave Travel Concession
yeerceejer DeJekeeMe Sick Leave
kegue TOTAL
Sr no.
2
3
4
5
6
7
i)
jeefMe

Amount
152.92
21.92
54.81
0.06
0.23
3.96
4.56
238.46
yeerceebefkeke cetueebkeve kes DeeOeej hej kece&eejer ueeYeeW DeLee&led heWMeve, ieseter,
DeJekeeMe vekeoerkejCe Deewj uesKeebkeve ceeveke SSme 15 kes Devegmeej kece&eeefjeeW
kes Deve ueeYeeW kes efueS heeJeOeeve efkeee ieee nw. Fmekes Deefleefje, Yeejleere meveoer
uesKeekeej mebmLeeve eje DeefOemetefele kece&eejer ueeYeeW hej uesKeebkeve ceeveke-15 kes
Devegheeueve kes efueS 31 ceee& 2007 kees heefjJeleea oseleeDeeW kes 1/5 nesves kes keejCe
`21.57 kejes[ (efheues Je<e&-21.57 kejes[) keer jeefMe kees Je<e& kes oewjeve ueeYe
SJeb neefve Keeles ceW heYeeefjle efkeee ieee nw. Deceeve heefjJeleea oseleeDeeW keer jeefMe Metve
(efheues Je<e& ` 21.57 kejes[ )nw.
i) Provision has been made for Employees Benefits viz; Pension,

Gratuity, Leave Encashment and other Employees benefits in
accordance with AS-15 on the basis of actuarial valuation. In
ii. Yeejleere efjpeJe& yeQke kes heefjhe$e meb. [eryeerDees[er .meb. yeerheer.yeermeer.80/ 21.04.018/
ii) In terms of the requirements of RBI circular no DBOD.No.

BP.BC.80/ 21.04.018/2010-11 on Re-opening of Pension Option to
Employees of Public Sector Banks and Enhancement in Gratuity
Limits Prudential Regulatory Treatment dated 9th February, 2011,
2010-11 keer MeleeX kes Devegmeej mejkeejer #es$e kes yeQkeeW kes kece&eeefjeeW kes efueS heWMeve
efJekeuhe hegve osves leLee ieseger meercee ceW Je=ef - efJeJeskehetCe& efJeefveeeceke JeJenej efoveebke
09 HejJejer 2011 kes mebyebOe ceW yeQke ves 31.03.2011 kees ` 347.11 kejes[ keer
Demeceeeesefpele jeefMe ceW mes yeQke ves ` 86.77 kejes[ (` 433.88 kejes[ kee 1/5 Yeeie)
keer jkece heefjMeesefOele kej ueer nw. Deeies ues peeF& ieF& Mes<e jkece ` 260.34 kejes[
(heWMeve ` 212.36 kejes[ leLee ieseger ` 47.98 kejes[) nw.
addition, a sum of ` 21.57 crore (Previous year 21.57 crore) has

been charged to Profit and Loss account during the year, being
1/5th of transitional Liability as on 31st March 2007, in compliance
with AS-15 on Employees Benefits issued by the ICAI. The amount
of unrecognized transitional liability is ` Nil (Previous year ` 21.57
crores).
the Bank has amortized an amount of ` 86.77 crore (representing

1/5th of ` 433.88 crore) out of the unrecognized amount of ` 347.11
crore as on 31.03.2011. The balance amount carried forward i.e. `
260.34 crore (Pension ` 212.36 crore plus Gratuity ` 47.98 crore).
Annual Report 2011 - 2012 | 113
e . uesKeebkeve ceeveke 17 - Keb[ efjheese\ie
f.
Accounting Standard 17 - Segment Reporting
uesKeebkeve ceeveke -17 hej Yeejleere efjpeJe& yeQke kes mebMeesefOele efoMeeefveoxMeeW kes Devegmeej,
yeQke kes heefjeeueveeW kees heeLeefceke KeC[ efpemeceW jepekees<e keeHeexjs / mebhetCe&
yeQeEkeie, efjsue yeQeEkeie Meeefceue nw Deewj Deve yeQeEkeie heefjeeueve ceW efvecveevegmeej
Jeieeake=le efkeee ieee nw.
As per the Reserve Bank of India revised guidelines on Accounting

Standard -17, the Banks Operations are classified into Primary
Segment, i.e., the business segment comprising of Treasury,
Corporate / Wholesale Banking, Retail Banking and Other
Banking Operations, as follows:

keejesyeej KeC[
Business Segment
(` kejes[ ceW) [` in crores]

jepekees<e Treasury
Jele&ceeve Je<e&
kee@heexjs / mebhetCe& yeQeEkeie
Corporate/ wholesale
Banking
efjsue yeQeEkeie
Retail Banking
Deve yeQeEkeie heefjeeueve

Other Banking
Operations
kegue Total
Current
year
Previous
year
efheues Je<e&
Jele&ceeve Je<e&
Current
year
Previous
year
efheues Je<e&
Jele&ceeve Je<e&
Current
year
Previous
year
efheues Je<e&
Jele&ceeve Je<e&
Current
year
Previous
year
efheues Je<e&
Jele&ceeve Je<e&
Current
year
Previous
year
1737.21
1313.65
4066.75
2765.16
1368.87
1337.43
203.47
151.13
7376.30
5567.37
28.59
-13.85
1002.76
798.53
326.24
466.14
187.94
127.86
1545.53
1378.68
iewj Deebyeefle Jee
579.36
480.09
966.17
898.59
Deeekej Income Taxes
163.03
286.96
0.00
0.00
803.14
611.63
86355.87
70011.37
1032.05
827.05
87387.92
70838.42
82457.17
67070.04
4930.75
3768.38
87387.92
70838.42
jepemJe
Revenue
heefjCeece Result
efheues Je<e&
Unallocated Expenses
Operating Profit
DemeeOeejCe ueeYe/neefve
Extraordinary Profit/Loss

27461.67
KeC[ Deeeqmleeeb
23369.57
45199.71
34790.18
13218.32
11325.39
476.17
526.23
Segment Assets
iewj Deebyeefle Deeeqmleeeb
Unallocated Assets
kegue Deeeqmleeeb
Total Assets
KeC[ oseleeSb
27461.67
23369.57
41637.71
32028.08
12670.79
10957.28
687.00
715.11
Segment Liabilities
iewj Deebyeefle oseleeSb
Unallocated Liabilities
kegue oseleeSb
Total Liabilities
yeQke kee keesF& ieewCe (Yeewieesefueke) KeC[ veneR nw. The Bank does not have any secondary (geographical) segment.
efhheCeer
Notes:
1)
KeC[ heefjCeece Deblej KeC[ ueeiele kes keejCe meceeeespeve kes heeele leweej efkees
iees nQ, efpevns yeQke eje efveOee&efjle keer peeves Jeeueer DevlejCe cetue JeJemLee kes
DeeOeej hej ceeve efueee ieee nw.
1) Segment Results are after adjustment on account of Inter

Segment Cost, which has been considered on the basis of
Transfer Price mechanism decided by the Bank.
2)
keequhele Devlej Jeie& DeeeqmleeeW, oseleeDeeW Deewj jepemJe kees es[ efoee ieee nw.
2) Assumed Inter Segment Assets, Liabilities and Revenue have

been ignored.
3)
jepekees<e heefjeeueve ceW yeQke kes mebhetCe& jepekees<e efJeefveOeeve hees&Heesefueees kee
meceeJesMe nw.
3) Treasury Operations consist of entire treasury investment

portfolio of the Bank.
4)
iewj Deeyebefle oseleeDeeW ceW hetbpeer SJeb Deej#eefleeeb Meeefceue nQ.
4) Unallocated liabilities include Capital and Reserves.
Jeeef<e&ke efjHees&
2011 - 2012 | 114
. uesKeebkeve ceeveke - 18. mebyebefOele he#e uesveosve g. Accounting Standard - 18 - Related Party Transactions
hecegKe heyevOeve keee|ceke Key Management Personnel
veece Name
heoveece Designation
ceo Item
eer [er.Sue.jeJeue
DeOe#e SJeb heyebOe efveosMeke mebJesleve SJeb heefjueeqyOeeeb
DeOe#e SJeb heyebOe efveosMeke mebJesleve SJeb heefjueeqyOeeeb

CMD
eer S.kes.oe
Shri D L Rawal
Mrs. Nupur Mitra
Shri A K Dutt
CMD
ED
DeJeefOe Period
Salary Emoluments & Incentives
01.04.2011 mes to
31.10.2011leke
jeefMe (` ceW)
Loan Amount
(in `)
16,76,800
5,96,450
01.11.2011 mes to
31.03.2012leke
mebJesleve SJeb heefjueeqyOeeeb
01.04.2011 mes to
18,66,001
$eCe jkece (` ceW)
Amount
(in `)
Metve NIL
Metve NIL
Metve NIL
31.03.2012 leke
pe. uesKeebkeve ceeveke 20 - heefle Mesej Depe&ve h. Accounting Standard 20:- Earning per Share
heefle Mesej Depe&ve Earning Per Share
heefle Mesej Depe&ve cetue SJeb eefmele (`) EPS Basic & Diluted (`)
efveoxMeebke he ceW (` kejes[ ceW) ceeve ueeYe Je neefve uesKes kes Devegmeej efveJeue ueeYe
31.3.2012
31.3.2011
24.08
21.26
803.14
611.63
33,35,26,083
10/-
28,77,16,244
10/-
Net Profit as per Profit & Loss Account Considered as numerator ( ` in crore)
cetue Jeie& kes he ceW FeqkeJeer MesejeW keer Yeeefjle Deewmele mebKee
Weighted average number of Equity share considered as denominator
Mesej kee Debefkele cetue (`) Nominal value of share
(`)
. uesKeebkeve ceeveke 21 - mecesefkele efJeeere efJeJejefCeeeb (meer.SHe.Sme)
i. Accounting Standard
Statements(CFS)
Fme ceeveke kes DeLe& kes lenle yeQke keer keesF& meneeke kebheveer veneR nw, Dele en
uesKeebkeve ceeveke ueeiet veneR neslee nw.
The Bank is not having any subsidiaries, within the meaning of this
Standard, therefore, this Accounting Standard does not apply.
Pe.uesKeebkeve ceeveke 22 - Deee hej kej kes efueS uesKeebkeve
j. Accounting Standard 22 Accounting for Taxes on Income
yeQke ves Yeejleere meveoer uesKeekeej mebmLeeve eje peejer efkeS ieS `Deee hej uesKeebkeve
ceeveke 22 keer Dehes#eeDeeW kee Devegheeueve efkeee nw, Deewj leovegmeej DeemLeefiele kej
DeeeqmleeeW SJeb oseleeDeeW keer heneeve keer ieF& nw.
The Bank has complied with requirements of AS-22 issued

by ICAI and accordingly, deferred tax assets and liabilities are
recognized.
ceee& 2012 kees ` 16.39 kejes[ (efheues Je<e& ` 76.60 kejes[) keer jkece keer
DeemLeefiele kej DeeeqmleeeW kes efveJeue Mes<e ceW efvecveefueefKele meceeefJe nw
31
21
Consolidated
The net balance of Deferred Tax Asset as on 31st March 2012

amounting to ` 16.39 crore (Previous Year ` 76.60 crore) consists
of the following:
(` kejes[ ceW) (` in crores)
2011-12
DeemLeefiele kej Deeeqmleeeb Deferred Tax Assets

iewj efve<heeoke DeeeqmleeeW / DeMeesOe $eCeeW kes efueS heeJeOeeve Provision for NPAs / Bad Debts
DeJekeeMe vekeoerkejCe Leave Encashment
Se.er.Sce. heefleYetefleeeW mes mebyebefOele heefjMeesefOele heerefceece Amortized premium on HTM securities
efveJesMe hej cetueneme kes efueS heeJeOeeve Provision for Depreciation on Investments
Oeeje 40 (S) (DeeF&S) kes Debleie&le DemJeerkeee& Jee Expenditure disallowable under section 40(a)(ia)
heefjhekeJe Jeeeoe efJeosMeer cege mebefJeOeeve hej neefve / ueeYe (-) Loss/ Profit (-) on unmatured Forward Forex contract
SHe.DeeF&.er.Sue kes efueS heeJeOeeve Provision for FITL
kegue DeeeqmLeiele kej Deeeqmleeeb Total Deferred Tax Assets
IeeSb: DeemLeefiele kej oseleeSb Less: Deferred Tax Liabilities
meeHeJesej meefnle eqmLej DeeeqmleeeW hej cetueeme Depreciation on Fixed Assets including software
kegue DeemLeefiele kej oeefelJe Total Deferred Tax Liabilities
Devegmeteer 11 (Deve DeeeqmleeeW) ceW oMee&eer ieeer DeemLeefiele kej DeeeqmleeeW kee efveJeue Mes<e
Net balance of DTA shown in the Schedule 11 (Other Assets)
Financial
2010-11
124.09
96.38
37.28
30.88
47.49
41.24
-213.54
-90.35
0.97
1.15
0.00
-4.71
18.69
2.31
14.98
76.90
-1.41
0.30
-1.41
0.30
16.39
76.60
Annual Report 2011 - 2012 | 115
%e. uesKeebkeve ceeveke 23 - mecesefkele efJeeere efJeJejefCeeeW ceW meneesieer
kebheefveeeW ceW efveJesMe kee uesKeebkeve -
k. Accounting Standard 23 Accounting for Investments in

Associates in Consolidated Financial Statements
legueve he$e keer efleefLe kees yeQke keer keesF& meneesieer kebheveer veneR nw
As on the Balance Sheet Date there is no such associate of the

Bank.
. uesKeebkeve ceeveke 24- yebo efkeS ieS efeeekeueehe -:
l. Accounting Standard - 24 Discontinuing Operations
Je<e& kes oewjeve yeQke ves keesF& efeee keueehe yebo veneR efkeee.
. uesKeebkeve ceeveke 28 :Dehemeeceeve Deeeqmleeeb
heyebOeve keer jee ceW Gvekeer keesF& Dehemeeceeve Deeeqmleeeb veneR nQ.
[. uesKeebkeve ceeveke 29 - heeJeOeeve, Deekeeqmceke oseleeSb leLee Deekeeqmceke
Deeeqmleeeb
No operations have been discontinued in the Bank during the year.

m. Accounting Standard - 28 Impairment of Assets
In the opinion of the Management, there is no impairment to its
assets.
n. Accounting Standard - 29 Provisions, Contingent Liabilities
and Contingent Assets
{. oseleeDeeW kes efueS heeJeOeeveeW ceW Ie-ye{

i.
Movement of Provisions for Liabilities
(` kejes[ ceW) (` In Crores)

keevetveer ceeceues/DeekeeqmcekeleeSb
Legal Cases / Contingencies

21.43
1 Dehewue 2011
kee Mes<e Balance as at 1st April 2011

Je<e& kes oewjeve heeJeOeeve Provided during the year
Je<e& kes oewjeve heege jeefMe Amounts used during the year
Je<e& kes oewjeve heleeJee|lele Reversed during the year
31ceee& 2011 kees Mes<e Balance as at 31st March 2012
yeeeieceve / DeefveeqeleleeDeeW kee keeue Timing of Outflow / Uncertainties
Dehesef#ele heeflehete|le Reimbursement Expected
ii ) Deekeeqmceke oseleeDeeW kes mebyebOe ceW leguevehe$e keer Devegmeteer-12 keer ceo mebKee (i)
mes (v) Deheves mJehe kes Devegmeej Jeieeake=le efJeefYeVe hekeej keer Deekeeqmceke oseleeDeeW
kees oMee&leer nQ. es jeefMeeeb keer ieF& cetue mebefJeoe DeLeJee oeJeeW mes mebyebefOele keeiepeeleeW
kes DeeOeej hej heekekeefuele keer ieF& nQ. Fve Deekeeqmceke oseleeDeeW kes keejCe yeefnie&ceve
mebyebefOele veeefeke heeefOekejCeeW eje cegkeoceeW kes efveheejs kes heefjCeece, mebefJeoeDeeW kes
efve<heeove, ieejber ueeiet nesves, meeKe he$eeW kes nmleeblejCe, oeJeeW kes efveheeve Deeefo hej
efveYe&j jnsiee.
18.22
eue heeJeOeeve
yeQke kes heeme keesF& eue heeJeOeeve veneR nw.
18.23 Deejef#eefleeeW mes DeenjCe
Je<e& kes oewjeve yeQke ves Deejef#eefleeeW mes keesF& jkece Deenefjle veneR keer nw.
18.24 yeQke eje peejer egkeewleer DeeeemeveeW (Sue.Dees.meer) kee hekeve
etbefke yeQke keer efJeosMe ceW keesF& meneeke kebheveer / MeeKee veneR nw , FmeefueS yeQke ves
efJeosMeer efveeeceke keer MeleeX kees hetje kejves kes efueS keesF& egkeewleer Deeeemeve he$e peejer
veneR efkeee nw.
18.25 yeQke yeercee keejesyeej
yeQke kees yeQke yeercee keejesyeej mes heS 3.45 kejes[ (efheues Je<e& ` 9.21 kejes[)
Meguke / keceerMeve kes he ceW heehle ngS.
18.26 yeQke ves efJeeere meceeJesMeve eespevee (SHe.DeeF&.heer) kes Debleie&le Je<e& 201112 kes oewjeve 2000 mes DeefOeke pevemebKeeJeeues 728 ieebJeeW kees Meeefceue kejves kee
ue#e efveOee&efjle efkeee nw. efoveebke 31.03.2012 leke meYeer 728 ieebJe Meeefceue efkeS
ieS efpemeceW mes 687 ieebJe keejesyeej heefleefveefOe (yeermeer) cee@[ue kes eje Deewj 41ieebJe
Yeewefleke MeeKee kes ceeOece mes Meeefceue efkeS ieS.
3.59
0.03
24.99
Deefveeqele Not Ascertainable

Deefveeqele Not Ascertainable
ii. Item Nos (I) to (V) of the Schedule - 12 of the balance sheet
on contingent liabilities, reflect the various types of contingent
liabilities categorized according to their nature. These amounts are
estimated on the basis of documents related to the basic contracts
or claims made. Outflow on account of these contingent liabilities
would depend upon the outcome of disposal of litigations by the
respective judicial authorities, execution of contracts, invocation of
guarantees, devolvement of LCs, settlement of claims etc.
18.22 Floating Provisions
Bank does not have any floating provisions.
18.23 Draw Down from Reserves
Bank has not drawn any amount from the Reserves during the year.
18.24 Disclosure of Letter of Comforts (LOCs) issued by the
Bank
Since the Bank does not have any subsidiary/branch in overseas,
Bank has not issued any Letter of Comforts [LOC] to meet the
requirement of foreign regulator.
18.25 Bancassurance Business
Bank has received `3.45 crore (Previous year ` 9.21 crore) as fees/
commission from bancassurance business.
18.26 Bank has set a target to cover 728 villages with population
above 2000 during 2011-12 under Financial Inclusion Plan (FIP).
All 728 villages have been covered by the Bank by 31.03.2012,
out of which, 687 villages have been covered through Business
Correspondent (BC) model and 41 villages through Brick & Mortar
Branch Mode.
Jeeef<e&ke efjHees&
2011 - 2012 | 116
18.27
pecee jeefMeeeW kee keWerkejCe Concentration of Deposits
(` kejes[ ceW)
yeerme ye[s peceekelee&DeeW keer kegue peceeSb
(` in Crore)
2011-12
2010-11
10663.51
10091.72
13.82%
15.71%
Total Deposits of twenty largest depositors
yeQke keer kegue peceeDeeW ceW yeerme ye[er peceeDeeW kee heefleMele
Percentage of Deposits of twenty largest deposits to total deposits of the Bank

18.28
DeefieceeW kee keWerkejCe Concentration of Advances
yeerme ye[s DeefieceeW kes kegue Deefiece Total Advances of twenty largest Advances
yeQke kes kegue DeefieceeW ceW yeerme ye[s DeefieceeW kes DeefieceeW kee heefleMele
2011-12
2010-11
11128.35
10079.86
15.21%
16.95%
Percentage of Advances of twenty largest Advances to total Advance of the Bank

18.29
$eCe kee keWerkejCe Concentration of Exposure
yeerme ye[s GOeejkelee&DeeW / ieenkeeW kes kegue $eCe
2011-12
2010-11
11465.82
10163.10
11.90%
12.97%
Total Exposure of twenty largest borrowers/ customers
GOeekelee&DeeW / ieenkeeW kees yeQke kes kegue $eCeeW ceW yeerme ye[s GOeejlee&DeeW / ieenkeeW kes $eCeeW kee heefleMele
Percentage of Exposure to twenty largest borrowers/ customers to total Exposure of the Bank on
borrowers/ customers
18.30
Sve.heer.S kee keWerkejCe Concentration of NPA
Meer<e& eej Sve.heer.S KeeleeW kes kegue $eCe
(` kejes[ ceW)
(` in Crore)
2011-12
2010-11
122.02
198.28
Total Exposure to top four NPA Accounts

18.31
#es$eJeej Sve.heer.S Sector wise NPA
ke=ef<e SJeb mecye efeee keueehe Agriculture & Allied activities

Geesie (met#ce SJeb ueIeg, ceOece SJeb ye[s Gece
Gme #es$e ceW kegue DeefieceeW ceW Sve.heer.S kee heefleMele
Percentage of NPAs to Total

Advances in that sector
2011-12
2010-11
3.80
2.27
1.22
2.72
Industry (Micro & Small, Medium & large)
mesJeeSb Services
Jeefeiele $eCe Personal Loans
18.32
Sve.heer.S ceW Ieye{ Movement of NPAs
mekeue Sve.heer.S(01 Dehewue 2011 kes Devegmeej DeLeMes<e)
Gross NPA (Opening Balance as on 01st April, 2011)
Je<e& kes oewjeve pee[s ieS (veS Sve.heer.S)
Additions (Fresh NPA) during the year
Ghe - eesie Sub Total - A

IeeSb Less:
(i) GVeeve Upgradations
5.41
5.01
0.91
0.77

jkece Amount
842.24
722.19
1564.43
191.47
Annual Report 2011 - 2012 | 117
(ii) Jemetueer (GVeeve efkeS ieS KeeleeW ceW keer ieF& Jemetueer kees es[kej)

Recoveries (excluding recoveries made from upgraded accounts)
222.56
193.90
yes Keeles efueKes ieS Write Offs

Ghe - eesie Sub Total - B
mekeue Sve.heer.S (31 ceee& 2012 kees FefleMes<e )
(iii)
607.93
956.50
Gross NPA (Closing Balance as on 31st March, 2012)

26.33
efJeosMeer Deeeqmleeeb Sve.heer.S SJeb jepemJe Overseas Assets NPA & Revenue
kegue Deeeqmleeeb Total Assets
kegue Sve.heer.S Total NPAs
kegue jepemJe Total Revenue
18.34
yeQke ves efkemeer Sme.heer.Jeer kee heeeespeve veneR efkeee nw.
18.35
yeQke ves 3 Je<e& keer DeJeefOe kes efueS efJeeere meceeJesMeve eespevee kes keeee&vJeeve
nsleg SeqhuekesMeve mesJee heoelee (S.Sme.heer) kes he ceW ces. ee kevmeuvmeer mee|Jemesme
keer mesJeeSb ueer nQ. yeQke ves efJeeere meceeJesMeve eespevee kes Debleie&le oeoje SJeb veiej nJesueer
([er.Sve.Se. kee mebIe Meeefmele #es$e) kes DeueeJee Yeejle Yej ceW Jeefeiele keejesyeej
heefleefveefOeeeW (yeer meer) kees efveege efkeee nw. yeQke ves heeweesefiekeer heoelee kes he ceW cesmeme&
S efueefue Jeu[& (ces.S.Sue.[yuet) keer mesJeeSb ueer nQ leLee oeoje SJeb veiej nJesueer keW
Meeefmele heosMe ceW cesmeme& peerjes ceeFees HeeFvesvme SC[ meseEJeime meheex HeeGb[sMeve (ces.
pes*.Sce.SHe ) keer mesJeeSb ueer nQ.
18.36
efheues Je<e& kes Deebke[eW kees eeuet Je<e& kes Deebke[eW kes meeLe legueveere yeveeves
kes efueS DeeJeMekeleevegmeej GvnW hegvemecetefnle / hegveJeieeake=le / hegveJeJeeqmLele efkeee
ieee nw.

jkece Amount
Metve Nil
Metve Nil
Metve Nil
15.34 Bank has not sponsored any SPVs.

18.35 The Bank has engaged M/s Tata Consultancy Services (TCS)
as the Application Service Provider for implementation of Financial
Inclusion Plan for a period of 3 years. Bank has engaged individual
Business Correspondents (BCs) in the FI villages in all over India
except Union Territory of Dadra & Nagar Haveli (UT of DNH). Bank
has engaged M/s A Little World (ALW) as Technology Service
Provider and M/s Zero Microfinance & Savings Support Foundation
(ZMF) as Business Correspondent for the implementation of
Financial Inclusion plan in the UT of DNH.
18.36 Previous years figures have been regrouped/reclassified/rearranged, wherever necessary, to make them comparable with the
current years figures.
Jeeef<e&ke efjHees&
2011 - 2012 | 118
Yeejle kes je^heefle keer mesJee ceW uesKee hejer#ekeeW keer efjhees REPORT OF THE AUDITORS TO THE PRESIDENT OF INDIA
1.
2.
nceves osvee yeQke kes 31 ceee&, 2012 kes mebueive legueve-he$e leLee Gmekes meeLe
mebueive Gmeer leejerKe kees meceehle DeJeefOe kes ueeYe-neefve uesKeeW kee uesKee-hejer#eCe
efkeee nw, efpemeceW nceejs eje uesKee hejeref#ele 20 MeeKeeSb leLee 21 #es$eere
keeee&ueeeW keer efJeJejefCeeeb Deewj Deve uesKee hejer#ekeeW eje uesKee hejeref#ele 777
MeeKeeDeeW keer efJeJejefCeeeb Yeer Meeefceue nQ. nceejs eje leLee Deve uesKee hejer#ekeeW
eje uesKee-hejeref#ele MeeKeeDeeW kee eeve Yeejleere efj]peJe& yeQke eje yeQke kees
efoS ieS efoMee efveoxMeeW kes Devegmeej efkeee ieee nw. legueve he$e Deewj ueeYe SJeb
neefve uesKee ceW Gve 449 MeeKeeDeeW keer efJeJejefCeeeb Yeer Meeefceue nQ efpevekeer uesKee
hejer#ee veneR ngF& nw. iewj uesKee hejeref#ele MeeKeeDeeW kes Deefiece kegue DeefieceeW kes
4.27%, peceejeefMeeeW kes 15.84 %, yeepeiele Deee kegue yeepeiele Deee kes
2.59% Deewj yeepeiele Jee kegue yeepeiele Jee kes 13.76% nesles nQ. nceves
legueve he$e kes meeLe Gmeer leejerKe kees meceehle Je<e& kes efueS vekeoer heJeen efJeJejCe
keer Yeer uesKee hejer#ee keer nw. Fve efJeeere efJeJejCeeW kes efueS yeQke heyebOeve efpeccesoej
nw. nceeje oeefelJe Deheveer uesKee hejer#ee kes DeeOeej hej Fve efJeeere efJeJejCeeW hej
Dehevee cele Jee kejvee nw.
1. We have audited the attached Balance Sheet of Dena Bank
nceves Deheveer uesKeehejer#ee Yeejle ceW meeceeveleee mJeerke=le uesKeehejer#ee ceeveob[W

kes Devegmeej keer nw. Fve ceeveob[eW keer Dehes#ee nw efke nce uesKeehejer#ee keer eespevee
SJeb Gmekee keeee&vJeeve Fme hekeej kejW efke Gmes Ssmee egefeege Deeeemeve
heehle nes efke es efJeeere efJeJejCe efkemeer meejege metevee mes jefnle vener nQ.
uesKeehejer#ee ceW vecetvee DeeOeej hej OevejeefMeeeW Deewj efJeeere efJeJejCeeW kes hekeve
kes meceLe&ve ceW mee#eeW kee hejer#eCe Meeefceue neslee nw. uesKeehejer#ee ceW heege
uesKeebkeve efmeebleeW Deewj heyebOeve eje efkeS iees cenlJehetCe& DevegceeveeW kes Deekeueve
kes meeLe-meeLe meceie he mes efJeeere efJeJejCeeW kes hemlegleve kee cetueebkeve Yeer
Meeefceue neslee nw. nceW efJeeeme nw efke nceejer uesKeehejer#ee nceejs Fme cele kee
egefeege DeeOeej GheueyOe kejeleer nw.
standards generally accepted in India. These standards
3.
legueve-he$e Deewj ueeYe Je neefve uesKee yeQeEkeie efJeefveeceve DeefOeefveece, 1949 keer
leermejer Devegmeteer kes eceMe Hee@ce& ``ke'' Deewj ``Ke'' ceW leweej efkeS ieS nQ.
4.
Thej hewje 1 ceW efvee|o uesKeehejer#ee keer meerceeDeeW kes DeOeerve Deewj yeQeEkeie
kebheveer (GheeceeW kee Depe&ve Deewj DeblejCe) DeefOeefveece, 1970 eje Dehesef#ele
Deewj GmeceW eLee hekeve keer meerceeDeeW keer Dehes#ee kes DeOeerve nce efjhees& kejles
nQ efke :-
(i)
(ii) yeQke kes mebJeJenej, pees nceejer peevekeejer ceW DeeS nQ, yeQke kes DeefOekeej #es$e
(iii)
and the Cash Flow Statement annexed thereto for the year
ended on that date, in which are incorporated the returns of
20 branches and 21 Regional Offices audited by us and 777
branches audited by branch auditors. The branches audited
by us and those audited by other auditors have been selected
by the Bank in accordance with the guidelines issued by
the Reserve Bank of India. Also incorporated in the Balance
Sheet and the Profit & Loss Account are the returns from 449
branches which have not being subjected to audit. These
unaudited branches account for 4.27% of advances, 15.84 %
of deposits, 2.59 % of interest income and 13.76 % of interest
expenses. These financial statements are the responsibility of
the Banks Management. Our responsibility is to express our
opinion on these financial statements based on our audit.
2.
yeQke kes keeee&ueeeW Deewj MeeKeeDeeW mes heehle efJeJejefCeeeb nceejer uesKee hejer#ee
kes GsMe kes efueS heee&e heeS ieS.
We conducted our audit in accordance with the auditing

require that we plan and perform the audit to obtain reasonable
assurance as to whether the financial statements are free of
material misstatements. An audit includes examining, on a
test basis, evidence supporting the amounts and disclosures
in the financial statements. An audit also includes assessing
the accounting principles used and significant estimates made
by the Management, as well as evaluating the overall financial
statement presentation. We believe that our audit provides a
reasonable basis for our opinion.
3. The Balance Sheet and the Profit and Loss Account have
been drawn up in Forms A and B respectively of the Third
Schedule to the Banking Regulation Act, 1949.
4. Subject to the limitations of the audit indicated in paragraph 1
above, and as required by the Banking Companies (Acquisition
and Transfer of Undertakings) Act, 1970 and subject also to
the limitations of disclosure required therein, we report that:
(i) We have obtained all the information and explanations

which to the best of our knowledge and belief, were
nceejer meJeeXece peevekeejer SJeb efJeeeme kes Devegmeej nceejer uesKee hejer#ee kes
heeespeve nsleg nceves meYeer DeeJeMeke meteveeSb SJeb mheerkejCe heehle efkeS nQ
Deewj GvnW meblees<epeveke heeee nw.
ceW nQ.
as at 31st March, 2012, and also the Profit and Loss Account
necessary for the purpose of our audit and have found

them to be satisfactory.

(ii) The transactions of the Bank, which have come to our

notice, have been within the powers of the Bank.
(iii) The returns received from the offices and branches of

the Bank have generally been found adequate for the
purpose of our audit.
Annual Report 2011 - 2012 | 119
5.
nceejer jee ceW. yeQke keer yeefneeW ceW oMee&S ieS Devegmeej Deewj nceejer meJeexece
metevee kes DeeOeej hej leLee nceW efoS ieS mheerkejCe kes Devegmeej :
(ke) cenlJehetCe& uesKee veerefleeeW Deewj Gve hej oer ieF& efhheefCeeeW kes meeLe heefle
legueve he$e Deheves DeeJeMeke yeewjeW kes meeLe hetCe& Deewj mener nQ leLee Fmes Ssmes
Gefele he mes leweej efkeee ieee nw efke Gmemes 31 ceee& 2012 kees yeQke kes
keee&keueeheeW kee mener Deewj mhe efe$e GheeqmLele nes mekes Deewj Yeejle ceW
meeceeve he ceW mJeerke=le uesKeebkeve veerefleeeW kes DevegmejCe ceW nw.
(Ke) cenlJehetCe& uesKee veerefleeeW Deewj Gvemes mebyebefOele efhheefCeeeW kes meeLe heefle
ueeYe neefve uesKee ueeYe kes JeemleefJeke DeefleMes<e kees oMee&lee nw pees Keeles kes
meceehle Je<e& kes efueS, Yeejle ceW meeceeve he ceW mJeerke=le uesKeebkeve veerefleeeW
kes Devegmeej nw; Deewj
(ie) vekeoer heJeen efJeJejCe Gme leejerKe kees meceehle Je<e& keer vekeoer heJeen keer
JeemleefJeke eqmLeefle oMee&lee nw.
5.
In our opinion, as shown by books of Bank, and to the best of

our information and according to the explanations given to us:
(a) the Balance Sheet, read with the Significant Accounting

Policies and the Notes thereon is a full and fair Balance
Sheet containing the necessary particulars and it is
properly drawn up so as to exhibit a true and fair view
of state of affairs of the Bank as at 31st March 2012 in
conformity with accounting principles generally accepted
in India;
(b) the Profit and Loss Account, read with the Significant
Accounting Policies and the Notes thereon shows a true
balance of profit, in conformity with accounting principles
generally accepted in India, for the year ended covered
by the account; and
(c) the Cash Flow Statement gives the true and fair view of
the cash flows for the year ended on that date.
nceejer mebueive meceefoveebefkele Deueie efjhees& kes Devegmeej
As per our separate report of even date attached

keb.
meveoer uesKeekeej

keb
meveoer uesKeekeej
SC[ keb
meveoer uesKeekeej
SC[ keb
meveoer uesKeekeej
For B K Khare
For Gandhi Minocha
For P K Chopra &
For S N Dhawan
For Avanish K
& Co.
& Co.
Co.
& Co.
Associates.
Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants

SC[ SmeesefmeSdme
SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
For S C Bapna &
osJeoee ceeFvekej
YeteEheoj eEmen
megjsMe mes
peehekeeMe ieghlee
Devdatta Mainkar
Bhupinder Singh
K S Ponnuswami
Suresh Seth
Avanish K Rastogi
Jai Prakash Gupta
Yeeieeroej Partner
Sce.veb M No 072506
Yeeieeroej Partner
Sce.veb M No 088903
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner
Jeeef<e&ke efjHees&
31
2011 - 2012 | 120
ceee&, 2012 kees meceehle Je<e& kee vekeoer heJeen efJeJejCe CASH FLOW STATEMENT FOR THE YEAR ENDED 31ST MARCH 2012
(000es[
efoee nw) (000s omitted)

31.03.2012 keer eqmLeefle kes Devegmeej 31.03.2011 keer eqmLeefle kes Devegmeej
As on 31.03.2012
`
`
As at 31.03.2011
`
`
Yeeie-I heefjeeueve mebyebOeer ieefleefJeefOeeeW mes vekeoer heJeen
Part I - Cashflow from operating activities

kej kes heeeled efveJeue ueeYe Net profit after tax
]pees[W / (IeeSb) iewj vekeoer ceoW Deewj Deve$e efJeeeefjle ceoW Add / (Less) Non cash items
and items considered seperately:
1
355,981
eqmLej DeeeqmleeeW hej DeJe#eeCe Depreciation on fixed assets
(2)
eqmLej DeeeqmleeeW keer efyeeer mes ueeYe (+) neefve (-) Profit (-) / Loss
(3)
efJeefveOeeveeW hej Deoe efkees iees heerefceece kee heefjMeesOeve Amortisation of
8,031,410
6,116,298
305,512
3,232
(3,831)
324,508
282,813
39,565
28,611
(+) on sale of fixed assets
premium paid on Investments

(4)
mee@HeJesej JeeeW kee heefjMeesOeve Amortisation of software
(5)
oerIee&JeefOe $eCeeW hej Deoe yeepe Interest paid on long term loans
heeJeOeeve Deewj DeekeeqmcekeleeSb (DeeF& / [yuet /[ererSue kees es[kej)
1,471,656
1,447,206
5,622,569
3,251,853
Deeekej SJeb [er.er.Sue. kes efueS heeJeOeeve Provision for Income
1,627,800
2,864,300
2,500
4,108
expenses
(6)
Provision & Contingencies (Other Than I/W /DTL)

(7)
Tax & DTL

(8)
(9)
(10)
mebheefe kej heeJeOeeve Provision for Wealth tax

Deveg<ebieer ueeYe kej nsleg heeJeOeeve Provision for Fringe Benefit Tax
DeJekeeMe vekeoerkejCe yeerceebefkele cetueve Leave Encashment
1,304
219,200
174,200
Actuarial valuation
(11)
(12)
yeerceejer DeJekeeMe kes efueS heeJeOeeve Provision for Sick Leave

efmeuJej pegefyeueer ceeFue mesve DeJee[& kes efueS heeJeOeeve Prov. For Silver
45,600
37,800
600
(5,100)
DeJekeeMe efkejeee efjeeele kes efueS heeJeOeeve Provision for LFC

hegveJee&me mesJee kes efueS heeJeOeeve Provision for Resettlement
39,600
(32,000)
2,300
(800)
Jubilee Milestone Award
(13)
(14)
service
(15)
(14,012)
efJeefJeOe oselee heefleuesKeve Misc. Liablity Written Back
0
9,741,099
17,772,509
keee&Meerue hetbpeer ceW heefjJele&veeW mes hetJe& heefjeeueve ueeYe Operating profit
8,355,976
14,472,274
before Working capital changes
keee&Meerue hetbpeer heefjJele&ve kes efueS meceeeespeve Adjustments for working
capital changes :
(1)
efJeefveOeeveeW ceW (Je=ef)/keceer (Increase)/Decrease in Investments
(2)
DeefieceeW ceW (Je=ef)/keceer (Increase)/Decrease in Advances
(3)
(43,954,129)
(31,505,785)
(121,455,301)
(96,380,368)
Deve DeeeqmleeeW ceW (Je=ef)/keceer (Increase)/Decrease in Other
(726,590)
(4,674,872)
peceejeefMeeeW ceW Je=ef/(keceer) Increase/(Decrease) in Deposits

GOeej jeefMeeeW ceW Je=ef/(keceer)(efJeeere efeee keueeheeW kes efmeJeee)
129,571,781
128,653,431
21,892,883
1,297,442
3,639,672
(8,386,848)
Assets
(4)
(5)
Increase/(Decrease) in Borrowings (Excl. Financing

Activities)
(6)
Deve oseleeDeeW ceW Je=ef/(keceer) Increase/(Decrease) in
Other
Liabilities
heefjeeueve peefvele vekeoer Cash Generated from operations

Deeekej Jeehemeer/(Yegieleeve efkeee ieee hele#e kej)
Income tax refund / (Direct tax Paid)
heefjeeueve ieefleefJeefOeeeW mes efveJeue vekeoer heJeen
Net Cash flow from operating activities
(11,031,684)
6,740,825
(10,997,000)
3,475,274
(3,714,217)
(3,382,432)
3,026,608
92,842
Annual Report 2011 - 2012 | 121

(000es[
efoee nw) (000s omitted)

31.03.2012 keer eqmLeefle kes Devegmeej 31.03.2011 keer eqmLeefle kes Devegmeej
As at 31.03.2011
`
`
As on 31.03.2012
`
`
Yeeie II - efJeefveOeeve ieefleefJeefOeeeW mes vekeoer heJeen Part II - Cashflow

from investing activities
meneeke Deewj /ee mebege GeceeW ceW efveJesMe Investments in Subsidiaries
(266,000)
(514,036)
(429,665)
5,095
7,387
and /or Joint ventures
Deeue mebheefeeeW kee ee (Decetle& mebheefe Yeer Meeefceue) Purchase
of fixed
assets (Incl. intangible)
Deeue mebheefeeeW kee efJeee Sale of fixed assets

efvecee&Ce kes lenle YeJeve Building under construction
efJeefveOeeve ieefleefJeefOeeeW ceW efJeefveeesefpele efveJeue vekeoer Net Cash Used in
(13,271)
676
(788,212)
(421,602)
2,238,396
(328,760)
Investment activities
Heefjeeueve Deewj efJeefveOeeve ieefleefJeefOeeeW mes vekeoer eJeen Cash flow from
operating and Investing activities
Yeeie III - efJeeere ieefleefJeefOeeeW mes vekeoer
financing activities
heJeen Part III -
Cashflow from
ueer ieF& F&eqkeJeer Equity raised

Mesej heerefceece Share Premium
Yegieleeve efkeee ieee ueeYeebMe Dividend Paid
oerIee&JeefOe $eCe hej Yegieleeve efkeee ieee yeepe Interest paid on long term
166,695
465,659
1,345,725
4,924,341
(855,274)
(671,138)
(1,471,656)
(1,447,206)
loan
efJeeere ieefleefJeefOeeeW ceW efJeefveeesefpele efveJeue vekeoer Net Cash used in
(814,510)
3,271,656
vekeoer Deewj vekeoer mececetue ceW efveJeue Je=ef/keceer Net increase/

decrease in cash and cash equivalents
vekeoer Deewj vekeoer mececetue (DeLe Mes<e) Cash and Cash equivalents
(Opening)
vekeoer Deewj vekeoer mececetue (Fefle Mes<e) Cash and Cash equivalents
(Closing)
vekeoer SJeb vekeoer mececetue kes DeLe Mes<e SJeb Fefle Mes<e ceW Deblej Difference
in opening and closing cash and cash equivalents
1,423,886
2,942,896
Financing activities
vethegj efce$ee
54,088,105
51,145,209
55,511,991
54,088,105
1,423,886
S.kes.oe
Nupur Mitra
A K Dutt
Executive Director
2,942,896
Sme.kes.pewve
ceneheyebOeke
S K Jain
General Manager
uesKee-hejer#ekeeW kee heceeCehe$e AUDITOR'S CERTIFICATE

nceves osvee yeQke kes 31.03. 2012 kees meceehle Je<e& kes vekeoer heJeen efJeJejCe keer peeBe keer nw. yeQke eje leweej efkeee ieee en efJeJejCe me@ke SkemeeWpe kes meeLe ngS meteeryelee
kejej (Keb[-32) keer Dehes#eeDeeW kes Deveghe leweej efkeee ieee nw leLee Yeejle kes je^heefle kees hemlegle nceejer mecemebKeke efoveebke keer efjhees& ceW meceeefJe yeQke kes leovegheer ueeYe
SJeb neefve uesKes leLee legueve he$e hej DeeOeeefjle nw Deewj Gmekes Deveghe nw.
We have examined the above Cash Flow Statement of Dena Bank for the year ended 31.03.2012. The statement has been prepared by the
bank in accordance with requirements of the Listing Agreements (Clause 32) with Stock Exchanges & is based on and in agreement with
the corresponding Profit & Loss account and Balance Sheet of the Bank covered by our Audit Report of even date to the President of India.

keb.
meveoer uesKeekeej

keb
meveoer uesKeekeej
SC[ keb
meveoer uesKeekeej
SC[ keb
meveoer uesKeekeej
For B K Khare
For Gandhi Minocha
For P K Chopra &
For S N Dhawan
For Avanish K
& Co.
& Co.
Co.
& Co.
Associates.
Chartered Accountants Chartered Accountants Chartered Accountants Chartered Accountants
osJeoee ceeFvekej
Devdatta Mainkar
YeteEheoj eEmen
Bhupinder Singh
K S Ponnuswami
megjsMe mes
Suresh Seth
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner
Yeeieeroej Partner

SC[ SmeesefmeSdme
SmeesefmeSdme
meveoer uesKeekeej
meveoer uesKeekeej
For S C Bapna &
peehekeeMe ieghlee
Avanish K Rastogi
Jai Prakash Gupta
Yeeieeroej Partner
Sce.veb M No 072506
Yeeieeroej Partner
Sce.veb M No 088903
Jeeef<e&ke efjHees&
2011 - 2012 | 122
yeQke kes heeme F& cesue DeeF&.[er. kee hebpeerkejCe

(Yeewefleke he ceW Mesej jKeves Jeeues MesejOeejkeeW kes efueS)
kecheveer meefeJe
osvee yeQke, efveJesMeke mebheke& ke#e,
osvee keeheexjs mesvj,
meer-10, peer yuee@ke, yeee keguee& keechueskeme
yeee (hetJe&), cegbyeF& 400 051
efhee cenesoe,
ceQ osvee yeQke mes DevegjesOe kejlee ntB efke meeceeve yewkeeW keer metevee, uesKee hejeref#ele efJeeere efJeJejCe, efveosMekeeW keer efjhees& leLee Deve omleeJespe Yeewefleke ceeOece mes Yespeves kes yepeee
Fueskeêefveke ceeOece mes YespeW.
Heesefueees meb.*
heLece / Skeue MesejOeejke kee hetje veece*
F& cesue DeeF&.[er.(Gheeg&e heeespeve kes efueS hebpeerke=le efkeee peevee nw)*:
ceesyeeFue / otjYee<e meb.
efoveebke*:
nmlee#ej*:
*DeefveJeee& metevee
efhheCeer
1. eefo Deehekes heeme yeQke kes Mesej [erces (Fueskeêefveke) he ceW nQ lees yeQke Gheeg&e omleeJespe Deehekees Fueskeêefveke he ceW, Deehekes ef[heesefpejer ([er.heer.) menYeeieer eje nceW
GheueyOe kejeS peevesJeeues F& cesue heles hej Yespesiee.
2. MesejOeejkeeW mes DevegjesOe nw efke eefo Gvekes heeme Mesej Yeewefleke he ceW nQ lees yeQke kees metefele kejW. eefo Mesej ef[ces (Fueskeê@efveke) he ceW nw lees Gvekes [er.heer. kees metefele
kejs. Gvekes F& cesue DeeF&[er ceW heefjJele&ve kes yeejs ceW Yeer DeHeves [er.Heer. kees metefele kejW.
Registration of E-mail ID with the Bank
(For shareholders holding shares in physical form)
The Company Secretary

Dena Bank, Investor Relation Cell
Dena Corporate Centre,
C-10, G Block, Bandra Kurla Complex
Bandra (East), Mumbai 400 051
Dear Sir,
I hereby request Dena Bank to register my following E-mail address for service of Notice of General Meetings, Audited Financial Statements,
Directors Report, Auditors Report and other documents to me /us in electronic mode in stead of physical mode :Folio No.*
Full Name of First/ Sole Shareholder*
Email ID (to be registered for the above purpose)* :
Mobile / Phone No.
Date*:
Signature*:
*Mandatory fields
Note:
1.
In case you are holding shares of the Bank in demat (electronic) form, the Bank proposes to send the aforesaid documents to you in
electronic form, at the email address provided by you and which will be maid available to us by your Depository Participant (DP).
2.
Shareholders are requested to inform the Bank (if shares are held in physical form) or their DP (if shares held in demat (electronic form)),
as the case may be, if there is any change in their Email ID.
Annual Report 2011 - 2012 | 123
heOeeve keeee&uee osvee kee@heexjs meWj, meer-10, peer yuee@ke, yeebe keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
cegKleejer(hee@kemeer) Heece&
(Mesej Oeejke eje Yeje Je nmlee#ej efkeee peevee nw)
jefpe.Heesefueees veb :
(eefo yeskeeiepeerke=le veneR nw)
[erheer DeeF&[er veb.:
ieenke DeeF& [er veb.
(eefo yeskeeiepeerke=le nQ)
ceQ / nce
jepe kes
efpeues ceW eqmLele
kee / kes efveJeemeer osvee yeQke kee / kes MesejOeejke / MesejOeejkeeW kes he ceW Sleoeje
efpeues
kee / kes efveJeemeer
ceW eqmLele
kees DeLeJee Gmekeer DevegheeqmLeefle ceW
jepe
eer/eerceleer
efpeues ceW eqmLele
kee /
kes
kees osvee yeQke keer MeefveJeej, 30
kes efveJeemeer eer / eerceleer
petve, 2012 kees eele 11.00 yepes meYeeie=n, mej meesjeyepeer heeseKeeveeJeeuee yeQkeme& ^seEveie kee@uespe, pes.Jeer.heer.[er. mkeerce, kethej ne@efmHeue kes heeme, efJeuesheeuex (heeqece),
cegbyeF& - 400 056 ceW Deeeesefpele nesves Jeeueer MesejOeejkeeW keer meesuenJeeR DemeeOeejCe meeceeve meYee Deewj Gmekes efkemeer mLeieve kes Ghejevle Deeeesefpele meYee ceW cesjs / nceejs efueS leLee
cesjer / nceejer Deesj mes celeoeve kejves kes efueS Dehevee cegKleejer efveege kejlee ntb / kejles nQ.
Fme
2012
kes
ke=heee
.1/- kee
jepemJe
efke ueieeSb
efove nmlee#ej efkeS.
heLece veeefcele / Skeue MesejOeejke kes nmlee#ej

veece :
helee :

cegKleejer kes nmlee#ej
cegKleejer (hee@kemeer) Heece& hej nmlee#ej kejves Deewj hemlegefle kejves nsleg DevegosMe
1. cegKleejer efueKele leYeer JewOe nesiee peye
(ke) Jeefeiele MesejOeejke kes ceeceues ceW Jen Gmekes eje ee Gmekes / Gmekeer Deveea eje efueefKele he ceW efJeefOeJeled nmlee#eefjle efkeee nes.
(Ke) mebege OeejkeeW kes ceeceues ceW Jen meomelee jefpemj ceW heLece veeefcele eje DeLeJee efueefKele he ceW efJeefOeJeled heeefOeke=le Gmekes / Gmekeer Deveea eje nmlee#eefjle nes.
(ie) efkemeer kebheveer efvekeee kes ceeceues ceW Jen Gmekes DeefOekeejer eje DeLeJee efueefKele he ceW efJeefOeJeled heeefOeke=le De&veer eje nmlee#eefjle nes.
2. Ssmes cegKleejer efueKele, efpevehej MesejOeejkeeW kes nmlee#ejeW keer ehe nw, leYeer JewOe neWies peye Jes efkemeer veeeeOeerMe, ceefpem^s, SMetjWme kes jefpemêj ee Ghe - jefpemêj ee
efkemeer mejkeejer jepeheef$ele DeefOekeejer ee osvee yeQke kes DeefOekeejer eje meleeefhele nes.
3. cegKleejer kes meeLe
(ke) cegKleejveecee ee Deve heeefOekeej (eefo keesF& nw) efpemekes lenle Gme hej nmlee#ej efkeS ieS neW,
(Ke) veesjer heeqyueke DeLeJee ceefpem^s eje meleeefhele cegKleejveecee DeLeJee Deve heeefOekeej keer Ske heefle meesuenJeeR DemeeOeejCe meeceeve yewke keer leejerKe mes eej efove
henues DeLee&led 25 petve, 2012 kees keee& mecee kes oewjeve ee Gmemes henues osvee yeQke, efveJesMeke mebheke& keW, osvee kee@heexjs meWj, meer-10, peer-yuee@ke, yeebe - keguee&
kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051 ceW pecee keer peeveer eeefnS.
4. keesF& Yeer cegKleejer efueKele leye leke JewOe veneR nesieer peye leke Jen efJeefOeJeled meeqchele Deewj Heece& (yeer) kes efJeefveeceve ceW ve nes.
5. yeQke ceW pecee keer ieF& cegKleejer efueKele Debeflece leLee DeheeflemebnjCeere nesieer.
6. oes Devegoeve - ieeefneeW kes he#e ceW Jewkeequheke he mes heoe cegKleejer efueKele kes ceeceues ceW Ske mes DeefOeke Heece& kee efve<heeove veneR nesiee.
7. efpeme MesejOeejke ves cegKleejer efueKele efve<heeefole keer nw Jen DemeeOeejCe meeceeve yewke ceW Jeefeiele he mes celeoeve kejves kee nkeoej veneR nesiee efpememes Jen efueKele mebyebefOele
nes.
8. osvee yeQke kes efkemeer kece&eejer ee DeefOekeejer kees efJeefOeJeled heefleefveefOe ee cegKleejer kes he ceW efveege veneR efkeee peeSiee.
Jeeef<e&ke efjHees&
2011 - 2012 | 124
Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai-400 051.
Regd.Folio No.
(If not dematerialised)
DPID No.
FORM B
PROXY FORM
(to be filled in and signed by the Shareholder)
Client ID No.
(If dematerialised)
I/We
resident/s
of
in the district
of
in the state of
being a shareholder/shareholder (s)
of DENA BANK, Mumbai hereby appoint Shri/Smt.
resident of
in the district of
in the state of
or failing him /her, Shri/Smt.
resident of
in the district of
in the state of
as my/our proxy to vote
for me/us and on my/our behalf at the Sixteenth Annual General Meeting of the shareholders of DENA BANK to be held on Saturday 30th
June, 2012 at 11.00 A.M. at Auditorium, Sir Sorabji Pochkhanawala Bankers Training College, J.V.P.D Scheme, Near Cooper Hospital, Vile
Parle (West), Mumbai-400 056, and at any adjournment thereof.
Signed this
day of
Please
AffixRe.1
Revenue
Stamp
2012.
Signature of first named/sole shareholder
NAME (IN BLOCK LETTERS)

Signature of the Proxy
ADDRESS:
INSTRUCTIONS FOR SIGNING AND LODGING THE PROXY FORM

1.
No instrument of proxy shall be valid unless,
(a) in the case of an individual shareholder, it is signed by him/her attorney duly authorised in writing,
(b) in the case of joint holders, it is signed by the shareholder first named in the Register or his/her attorney duly authorised in writing,
(c) in the case of a body corporate signed by its officer or an attorney duly authorized in writing.
2.
An instrument of Proxy shall be sufficiently signed by any shareholder, who is, for any reason, unable to write his/her name, if his/her
mark is affixed thereto and attested by a Judge, Magistrate, Registrar or Sub-Registrar of Assurances or other Government Gazetted
Officer or an Officer of Dena Bank.
3.
The Proxy together with
(a) the power of attorney or other authority (if any) under which it is signed, or
(b) a copy of the power of attorney or authority, certified by a Notary Public or a Magistrate, should be deposited with the Company
Secretary, Dena Bank, Investor Relations Centre, Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East),
Mumbai- 400 051 Not later than FOUR DAYS before the date of the Sixteenth Annual General Meeting i.e. on or before the close of
office hours on 25h June, 2012.
4.
In case the relevant power of attorney is already registered with Dena Bank or its Share Transfer Agents, the registration number of the
power of attorney and the date of registration may be mentioned.
5.
No instrument of Proxy shall be valid unless it is duly stamped.
6.
An instrument of Proxy deposited with the Bank shall be irrevocable and final.
7.
In the case of an instrument of proxy granted in favour of two grantees in the alternative, not more than one form shall be executed.
8.
The shareholder, who has executed an instrument of proxy, shall not be entitled to vote in person at the Annual General Meeting to which
such instrument relates.
9.
No person shall be appointed as duly authorised representative or a proxy who is an officer or an employee of Dena Bank.
Annual Report 2011 - 2012 | 125
heOeeve keeee&ue osvee kee@heexjs meWj, meer-10, peer yuee@ke, yeebe keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051
meesuenJeeR Jeeef<e&ke meeceeve meYee 2012 kes efueS GheeqmLele heeea
ATTENDANCE SLIP FOR SIXTEENTH ANNUAL GENERAL MEETING 2012
(meYee mLeue hej hemlegle keer peeveer nw)
(to be surrendered at the venue of the meeting)
ceQ heceeefCele kejlee ntb / kejleer ntb efke ceQ osvee yeQke kee hebpeerke=le MesejOeejke (OeejkeeW) kes efueS hebpeerke=le MesejOeejke / hee@kemeer / heefleefveefOe ntb.
I certify that I am a registered shareholder/proxy/representative for the registered shareholder(s) of DENA BANK.
ceQ Sleodeje MeefveJeej, 30 petve, 2012 kees eele 11.00 yepes mej meesjeyepeer heeseKeeveeJeeuee yeQkeme& ^seEveie kee@uespe, pes.Jeer.heer.[er. mkeerce, kethej neefmheue kes heeme, efJeuesheeuex
(heeqece), cegbyeF& - 400 056 ceW osvee yeQke kes MesejOeejkeeW keer meesuenJeeR meeceeve meYee ceW Deheveer GheeqmLeefle ope& kejlee / kejleer ntb.
I hereby record my presence at the Sixteenth Annual General Meeting of the shareholders of Dena Bank at Auditorium, Sir Sorabji
Pochkhanawala Bankers Training College, J.V.P.D Scheme, Near Cooper Hospital, Vile Parle (West), Mumbai-400 056 on Saturday 30th
June, 2012 at 11.00 A.M.
MesejOeejke kee veece Deewj helee
Name and Address of the Shareholder
Regd. Folio No.

(if not dematerilised)

DPID No.
ieenke DeeF& [er veb.:

(eefo yeskeeiepeerke=le nw)
Client ID No.
(if dematerilised)
meYee ceW GheeqmLele MesejOeejke / hee@kemeer / heefleefveefOe kes nmlee#ej
Signature of the Shareholder/Proxy/Representative attending the meeting
eefo MesejOeejke nQ lees ke=heee eneb nmlee#ej kejW
eefo hee@kemeer / heefleefveefOe nQ lees ke=heee eneb nmlee#ej kejW
If, Shareholder, please sign here
If Proxy/ Representative, please sign here
heOeeve keeee&ue osvee kee@heexjs meWj, meer-10, peer yuee@ke, yeebe keguee& kee@chueskeme, yeebe (hetJe&), cegbyeF& - 400 051
Head Office: Dena Corporate Centre, C-10, G Block, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051
meesuenJeeRr Jeeef<e&ke meeceeve meYee 2012 kes efueS heJesMe he$e
ENTRY PASS FOR SIXTEENTH ANNUAL GENERAL MEETING 2012
(meYee ceW hetjs Jee meeLe jKee peeS)/(to be retained throughout the meeting)
MesejOeejke kee veece Deewj helee
Name and Address of the Shareholder
Regd. Folio No.
(if not dematerilised)

DPID No.
ieenke DeeF& [er veb.:

(eefo yeskeeiepeerke=le nw)
Client ID No.
(if dematerilised)
MesejOeejkeeW / hee@kemeer DeLeJee MesejOeejke / keeW kes heefleefveefOeeeW mes DevegjesOe efkeee peelee nw efke meYeeie=n ceW heJesMe kes efueS heJesMe he$e kes meeLe yeQke ceW hebpeerke=le Deheves vecetvee nmlee#ejeW kes Deveghe Gheeg&e GheeqmLeefle
heeea efJeefOeJele nmlee#ej kejW. neueebefke, meYeeie=n ceW heJesMe meleeheve / peebe, pees Yeer DeeJeMeke nes, keer Mele& hej kejves efoee peeSiee, efkevleg efkemeer Yeer neuele ceW meYeeie=n ceW heJesMe kes efueS keesF& [ghueerkes GheeqmLeefle heeea
peejer veneR keer peeSieer.
Shareholders/proxy or representative of shareholder(s) are requested to produce the above attendance slip duly signed in accordance with
their specimen signatures registered with the Bank, along with the entry pass for admission to the meeting hall. The admission will however
be subject to verification/checks as may be deemed necessary, under no circumstances any duplicate attendance slip will be issued at the
entrance to the meeting hall.
Annual Report 2011 - 2012 | 127
F&.meer.Sme. DeefOeosMe Hee@ce&

(Yeewefleke he ceW jKes ieS FeqkeJeer MesejeW hej ueeYeebMe kes Yegieleeve kes efueS)
(ke=heee efJeJejCe mhe De#ejeW ceW efueKekej hemlegle kejW.)
heLece/Skeue MesejOeejke kee veece :
helee :
otjYee<e meb (ceesyeeFue)
Mesejhees mee|Jemespe (Fbef[ee) hee. efue.
etefve : osvee yeQke
13 S/yeer meeqcnlee kee@chueskeme, ieeuee meb. 52 mes 56
meekeerveekee sefueHeesve SkemeWpe
DebOesjer keguee& jes[, meekeer veekee
cegbyeF& - 400 072.
efhee cenesoe,
HeesefueeeW meb.:
F&.meer.Sme kes yeejs ceW Deehekes heefjhe$e kes meboYe& ceW ceQ / nce Deehemes DevegjesOe kejlee ntB / kejles nQ efke ueeYeebMe kee Yegieleeve efvecveefueefKele ceeOece mes efkeee peeS.
Fueskeêefveke eqkeueeeEjie mesJeeDeeW kes ceeOece mes cesjs yeQke Keeles ceW meerOes pecee
yeQke kee veece
MeeKee kee veece SJeb veiej kee helee
otjYee<e meb.
Keelee meb.
Keeles kee hekeej
yeele ( ) / eeuet ( ) / vekeo GOeej ( ) / DeesJej[êHe ( )
yeQke eje peejer Sce.DeeF&.meer.Deej. eske hej efueKes iees yeQke Deewj MeeKee keer 9 Debke keer kees[ mebKee
(ke=heee eske keer Heeseskee@heer ee j efkeee ngDee eske mebueive kejW.)
Iees<eCee
ceQ / nce Sleodeje Iees<eCee kejlee ntB / kejles nQ efke Ghej efoes iees efJeJejCe mener Deewj hetCe& nQ. eefo DehetCe& Deewj ieuele metevee kes keejCe uesve-osve ceW efJeuebye neslee nw ee uesve-osve veneR
neslee nw lees Gmekes efueS ceQ osvee yeQke kees efpeccesoej veneR njeGbiee. ceQ mecePelee ntB efke yeQke kes efveeb$eCe mes yeenj keesF& DeheleeefMele Ievee nesves hej, efpememes F&.meer.Sme. kes ceeOece
mes ueeYeebMe kee Yegieleeve ve nes mekes, cegPes ose ueeYeebMe kees Yeewefleke ueeYeebMe Jee@jb kes ceeOece mes Yespeves kee Yeer yeQke kes heeme DeefOekeej Deejef#ele nw. Ghej efoes iees Keeles kes efJeJejCe
Yegieleeve efueKele ceW Meeefceue efkees peeSb.

YeJeoere,
mLeeveefoveebke
(heLece/Skeue MesejOeejke kes nmlee#ej)
efhheCeer
efpeve MesejOeejkeeW kes yeQke kes F&eqkeJeer Mesej [erces he ceW nQ Jes ueeYeebMe Jeejb heehle kejWies / FmeerSme kes ceeOece mes ueeYeebMe keer jkece Gvekes Keeles ceW pecee keer peeSieer ee DeveLee
Gvekes mebyebefOele ef[heesefpejer kes heeme Gvekes yeQke Keeles kes efJeJejCe Deewj heles kes Devegmeej pecee keer peeSieer.
Jeeef<e&ke efjHees&
2011 - 2012 | 128
ECS MANDATE FORM

(For Payment of Dividend on Equity Shares held in Physical Form)
(Please furnish the detail in Block Letters)
First/Sole Shareholders Name :
Address :
Telephone No. (Landline)
(Mobile)
Sharepro Services (India) Private Limited

Unit: Dena Bank,
13 A/B Samhita Complex, Gala no.-52 to 56,
Near Saki Naka Telephone Exchange,
Andheri Kurla Road, Saki Naka,
Mumbai 400 072
Dear Sir,
FOLIO NO.:
With reference to your Circular on ECS, I/We request you to remit dividend through the following method:
Direct credit to my Bank Account through Electronic Clearing Services
Bank Name
Branch Name & City Address
Telephone No.
Account No.
Account Type
Saving(
) / Current(
) / Cash Credit(
) / Overdraft (
Nine Digit Code Number of the Bank and Branch as appearing on MICR cheque issued by the bank
(PLEASE ENCLOSE A CANCELLED CHEQUE OR PHOTO COPY OF A CHEQUE)

DECLARATION
I hereby declare that the particulars given above are correct and complete. If the transaction is delayed or not effected at all for reasons of
incomplete and incorrect information, I would not hold the Dena Bank responsible. I understand that the Bank also reserves right to send the
dividend payable to me by a physical dividend warrant on account of any unforeseen circumstances beyond the control of the Bank, that
affect the payment of dividend through ECS, the account details provided above may be incorporated in the payment instrument.

Yours faithfully,
Place:
Date:
(Signature of the First/Sole Shareholder)
Note:
Those shareholders who hold equity shares of the Bank in Demat form shall receive the dividend warrant / get credit of dividend amount
through ECS or otherwise, as per bank account detail and address with their respective depositories.
mcejCeere Heue
MEMORABLE MOMENTS
ieebJe [gbiejemeve, lee.efmenesjer, efpeuee yeveemekeebe ceW efoveebke 31.03.2012 kees efJeeere meceeJesMeve
kes Debleie&le Yeejleere efj]peJe& yeQke kes pevemebheke& keee&ece ceW GheeqmLele ueesieeW kees mebyeesefOele kejleer
ngF& eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke, osvee yeQke. cebe hej <eceeve nQ - yeeeW
mes oeeW - [e@.kes.meer.eeJeleea, Ghe ieJeve&j, Yeejleere efj]peJe& yeQke, eer megoMe&ve mesve, #es$eere
efveosMeke, Yeejleere efj]peJe& yeQke, Denceoeyeeo, eer kes.ebet[ve, yeQeEkeie ueeskeheeue leLee eer
efJeeceYeeF& iebYeerjpeer ekeesj, mejhebe, [gbiejemeve ieebJe.
Smt. Nupur Mitra, CMD, Dena Bank addressing the gathering at RBIs
Outreach Program for Financial Inclusion held at village Dungarasan, Tal.
Sihori, Dist. Banaskantha on 31.03.2012. Seen on the dias R-L Dr. K.C.
Chakrabarty, Dy. Governor RBI, Shri Sudarshan Sen, Regional Director, RBI,
Ahmedabad; Shri K. Chandrachoodan, Banking Ombudsman, Ahmedabad
and Shri Vikrambhai Gambhirji Thakore, Sarpanch, Dungarasan village.
mejkeejer DeeeemeveeW hej mebmeoere meefceefle ves efoveebke 21.01.2012 kees Denceoeyeeo kee oewje
efkeee. eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke, eer Heejerceesnve cenehee$e, DeOe#e,
mebmeoere meefceefle kee mJeeiele kejles ngS.
Parliamentary Committee on Government Assurances visited Ahmedabad on
21.01.2012. Smt Nupur Mitra, CMD, welcoming Shri Pyarimohan Mohapatra,
Chairman of the Committee.
meeyejkeebe efpeues ceW ke=ef<e Deewj heeLeefcekelee #es$e kes DeefieceeW ceW efpeues ceW meyemes DeefOeke efJee hees<eCe
kejves kes efueS efpeuee heMeemeve keer Deesj mes heMeeqmle he$e ceeveveere cegKeceb$eer eer vejW ceesoer mes
heehle kejles ngS Kes[yecne MeeKee kes Jeefj heyebOeke eer pes.Jeer.ieeefcele.
Shri Narendra Modi, Honble Chief Minister of Gujarat handing over a letter
of appreciation to Shri J.V. Gamit, Senior Manager, Dena Bank, Khedbrahma
Branch for mobilizing maximum finance under Agriculture and Priority Sector
in Sabarkantha district.
cesnmeeCee #es$e kes Debleie&le heeuevehegj MeeKee kes Sme.Sce.F&. Keelee Oeejke ``peesleW FbjvesMeveue''
kees JeeefCepe SJeb efJee ceb$eeuee, Yeejle mejkeej eje heeeesefpele `MesHesefkemeue' mes Je<e& 2008-09
SJeb 2009-10 kes efueS ``Glke=< efveee&leke'' kee hegjmkeej heehle ngDee nw. efe$e ceW ceeveveere efJee
ceb$eer eer heCeye cegKepeea hegjmkeej osles ngS Meceeve nQ.
Shri Pranab Mukherjee, Honble Union Finance Minister, giving the award
for Outstanding Exporter from SHEFEXIL, sponsored by Commerce &
Finance Ministry, Government of India, for the year 2008-09 & 2009-10 to
Jotendra International having an account in Dena Banks Palanpur Branch
in Mehsana.
mcejCeere Heue
MEMORABLE MOMENTS
Yegpe #es$eere keeee&uee eje efoveebke 14.12.2011 kees Deeeesepf ele Sve.Deej.DeeF&. ieenke
meccesueve ceW eerceleer vethegj efce$ee ieenkeeW kees mebyeeseOf ele kejleer ngF.& efe$e ceW Gvekes meeLe Meceeve
nQ eer Sme.Sve. hesue, ceneheyebOeke, iegpejele SJeb eer Oevebpee kegceej, #es$eere heyebOeke, Yegpe.
eer [er.Sue.jeJeue, hetJe& DeOe#e SJeb heyebOe efveosMeke keer mesJeeefveJe=efe hej osvee yeQke kes
meHe meome, Jeefj heyebOeve SJeb efveosMeke ceb[ue eje Deeeesefpele efJeoeF& meceejesn ceW
eer jeJeue kees ceeuee henveekej mecceeefvele kejles ngS eer S.kes.oe, keee&Heeueke efveosMeke.
Smt. Nupur Mitra, addressing the customers at the NRI Customer meet
conducted at Banks Bhuj Regional Office on 14.12.2011. Also seen
alongside are Shri S.N. Patel, GM, Gujarat & Shri Dhananjay Kumar,
Regional Manager, Bhuj.
Dena Bank Staff, Senior Management and Board of Directors gathered

to bid adieu to Shri D.L. Rawal, former CMD on his superannuation.
Shi A.K. Dutt, ED, honoring Shri Rawal by presenting him a garland on
the occasion.
osvee yeQke efekes erce Yeejleere efj]peJe& yeQke mheesdme& keueye eje Deeeesefpele, Deblej yeQke efekes tvee&ceW ``mej yesvesieue jeceejeJe êHeer'' kee efJepeslee yevee. osvee yeQke ves efoveebke 20.04.2012 kees
cegbyeF& ceW Deeeesefpele HeeFveue ceW yeQke Dee@He ceneje^ kees njeee. efe$e ceW eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke SJeb eer S.kes.oe, keee&heeueke efveosMeke Deewj eer Sme.kes.Mecee&, ceneheyebOeke
efJepeslee erce Deewj osvee yeQke mheesdme& kebêsue yees[& kes DeefOekeeefjeeW kes meeLe.
Dena Bank Cricket Team won the Sir Benegal Ramarau Trophy for the Inter Bank Cricket Tournament conducted by RBI Sports Club. Dena Bank defeated
Bank of Maharashtra in the final played in Mumbai on 20.04.2012. Seen in the picture Smt. Nupur Mitra, CMD, Shri A.K. Dutt, ED and Shri S.K. Sharma, GM
with the members of the winning team and the officials of Dena Bank Sports Control Board.
eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke ves 12.02.2012 kees yeQke kes DeefKeue
Yeejleere keemee DeefYeeeve kee MegYeejbYe efkeee. Fme peve DeefYeeeve ceW yeQke kes meYeer mlejeW
kes DeefOekeeefjeeW SJeb kece&eeefjeeW ves Yeeie efueee. efe$e ceW yeQke kes meHe meomeeW kes meeLe
eerceleer vethegj efce$ee, DeOe#e SJeb heyebOe efveosMeke, eer Sme kes pewve, ceneheyebOeke, eer Sce
kes Mecee&, ceneheyebOeke SJeb eer Sce kes pewve, ceneheyebOeke Meceeve nQ.
Smt. Nupur Mitra, CMD flagged off a Pan India Mass CASA campaign
on 12.02.2012, where entire staff of the Bank irrespective of the cadre
participated in the Road Show. Seen in the picture Smt. Nupur Mitra,
CMD, Shri S.K. Jain, GM, Shri M.K. Sharma, GM and Shri M.K. Jain,
GM with other staff members of the Bank.
eer S kes oe, keee&heeueke efveosMeke ves 12.02.2012 kees iegpejele ceW DeefKeue Yeejleere
keemee DeefYeeeve kee MegYeejbYe efkeee. efe$e ceW eer S kes oe, keee&heeueke efveosMeke, eer
megjsMe Sve hesue, ceneheyebOeke, iegpejele, eer jesefnle hesue, #es$eere heyebOeke, Denceoeyeeo
leLee yeQke kes Deve meHe meome Meceeve nQ.
Shri A.K. Dutt, ED, flagged off a similar Pan India Mass CASA
Campaign in Gujarat on 12.02.2012. Seen in the Picture, Shri A.K. Dutt,
ED along with Shri Suresh N. Patel, GM, Gujarat, Shri Rohit Patel, RM,
Ahmedabad and other staff members of the Bank.
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Annual Report 2011 - 2012 | 1

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Year wise Comparative Performance....................................................................................................................... 2

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Chairperson & Managing Directors Statement...................................................................................................... 9

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