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HIRE THE RIGHT PEOPLE AND SET THEM UP FOR SUCCESS

Featuring: Darren Bateman

SHOW 2013

NATSO

Discovering Great Employees

THE

FEB 3-7 SAVANNAH, GA.

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Advertising Your Position

Do you think you would see a Now Hiring sign on the door to this building?

Advertising Your Position

Web Boards / Job Boards Indeed.com (Free) SimplyHired.com (Free) Social Media Twitter Facebook LinkedIn Company Website

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Trolling for Employees

What does this mean? Finding employees without having them have to come to you to apply for a job. Where to go? To places that the employees, in order to be successful, need to have the skills that match what you are looking for.

Trolling for Employees

Coffee Attendant
Local coffee shop Competitor

Cashier
Any place you get great customer service

Custodian
If you notice a clean environment. Mall, competitor, school ect.

Cook or Waitress
Your favorite restaurant. Highly recommended places that match your menu choices

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Trolling for Employees

The Key: Noticing behaviors or service that match what you expect your employees to exude. Then: Talk to them about their current job and possible interest in yours. Finally: Invite them for a Job Shadow at your business.

Trolling for Employees

Work with the following: Schools Colleges Community Design an internship program for future business

leaders.

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The Power of your People

The number one method for finding great

employees is:

Referrals from your employees

Why?

The Power of your People

Easy access to multiple candidates The new employee already has a friend at work which

makes people more comfortable at their job.

Your employee is not going to refer someone that will

reflect bad on them.

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The Power of your People

What you need to do to encourage employee

referrals:
Offer an incentive for referring an employee. A Gift Monetary Reward Recognition at a meeting Dinner for two

Make your business a place where people want

to work. Examples?

The Right Person in the Right Job

=

SUCCESS

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Position Specific Hiring

Position Specific Hiring

Each of the 21 members of a F1 Pit Crew Have a Specific Job to do.

So do your employees

Do You Have Them In The Right Position

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Position Specific Hiring

When looking for a cashier what traits are you

looking for? Are they the same as a custodian? What about a maintenance person? You need to identify what traits, attitudes, personalities each position requires and look for these traits when making a hire.

Position Specific Hiring

Not everyone has to be promoted.
Some people just want the job that they were hired

for.

Is Experience the key factor when making a hire?

Or can the job be trained as long as the person has

the ability and the traits for the position.

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Experience vs. Hirable Traits

Do you want a grizzled veteran or a rookie with

all the makings of a legend that you can mold.

What you have to decide Time available to train Are you looking for knowledge or people to implement and execute your plans and programs.

Right Person in the Right Job

How do you tell if you have the right person in

the right job? Things to look at:

Performance Grasping the job duties Are they Happy

Evaluate their traits vs. the traits you have

established for the position.

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Position Traits
How do I know what the traits are for a position? Envision what you want that person to be like to be successful: Cashier
Friendly Computer Literate Outgoing

Understands Money Competitive Spunk

Easy way is to pick your best employee in that

position and use their traits.

Using the Interview Process to Choose the Right Employee

You dont want your employees to just answer yes or no to your customers; dont allow them to in the interview. Are you asking the right questions?

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Legal Questions
You are not allowed to ask any questions that

relate to the following.

Age Religion Nationality Gender Marital and Family Status Health and Physical Abilities

Yes and No Questions

Questions that require a yes or no answer should

be taken care of on your application not during the interview.

There may be a few position specific questions

that require a yes or no answer. Ask these at the beginning of the interview.

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Position Specific Open Ended Questions

What are position specific questions? Questions that relate to the traits required for the position or the tasks that will be required. Why do we want questions that encourage the

candidate to talk?
The more a candidates talks the better the opportunity

to learn more about them.

Position Specific Open Ended Questions

How to design the best open ended, behavior based, position specific question?

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Position Specific Open Ended Questions

Identify the traits you are looking for in the

person who holds this position.

Identify the skill set that is required for this

position.
Identify the tasks that will be required to be

performed.

Position Specific Open Ended Questions

Cashier

Attitude: We wanted a Friendly Person

Tell me about a time when you had an altercation with a customer. What was the situation and how did you handle it?

Competitive: We wanted someone with drive.

What was the last contest you won? How did you win it and how did it make you feel?

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Position Specific Open Ended Questions

Cashier

Computer Literate: We need someone who can use our

systems.

When was the last time you had to learn a new program on a computer? What was it and how were you able to learn to use it? Understands Money: They are able to take and receive
money from the customer.

Tell me about a time when a customer stated you gave them the wrong change? What was the situation? How did you handle it? What have you done so it doesnt happen again?

Position Specific Open Ended Questions

If you have a candidate that cant reply to these

questions they may not be the right candidate for the position. A common answer is I have never had that. Then you can have them relate the question to a personal situation or adjust the question slightly. Wait for a reply. Give them time to think of a situation.

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Success Comes With Proper Training

Success comes with Proper Training

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Success comes with Proper Training

A fighter does not win a championship by throwing a series of lucky punches. They were trained to throw that punch at that specific time with that specific technique.

Success comes with Proper Training

Basics of Training
If using a trainer make sure that person is who you want

your new employee to emulate. Understand that people learn in different ways.
Audio Visual Tactile

Dont expect an employee to learn everything

immediately.

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Success comes with Proper Training

Basics of Training
Dont hold up an employees training
If they understand it move on.

Before an employee is left alone to perform the job they must

prove that they can do it while still being monitored. A simple phrase to remember training is to have the new hire.
See It Say It Do It

Success comes with Proper Training

Why do we need additional training
Training is not a one time thing when an employee is

hired. Continuous improvement is required for success. New ways of performing duties Keeps employees motivated. Proven that proper regular training increases performance. Thus increasing success.

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Success comes with Proper Training

How does training help me and my business
Happier Employees Happier Customers Less stress on management Increased sales and productivity

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